Electrical system & steering issues are among the top complaints received by the NHTSA from vehicle owners
Owners of the 2020 Toyota C-HR believe they are in for a treat when they get behind the wheel. After all, the newer models claim to help people “venture ahead.” Yet, the only thing ahead for the current 2020 C-HR drivers is a defective electrical system, malfunctioning steering and dangerous tires.
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While the C-HR isn’t meant to be a high-line vehicle, the electrical system is still expected to work for a smooth ride, but it has its own share of problems.
One NHTSA complaint says, “Toyota dealership confirmed cup holder within console allowed liquid to leak within the cup holder down underneath into the console which shorted out the communication computer. The cup holders do not have a barrier to keep liquids within this area and will allow liquid to escape into the lower console. When the liquid leaked into that area and later trying to start my car I received a message stating key fob malfunction and to review the owner’s manual. Toyota said to drive it to their repair shop, but it would not start and had to get a tow. They fixed the key ignition issue and the next day same communication error, took car back and they realized it was from the liquid that leaked from the cup holder. Who has cup holders that are not leak-proof above a computer? Or at least put a shield around the computer so the liquid doesn’t short it out?”
This seems like something that shouldn’t been allowed past quality control, but Toyota hasn’t done anything about it. In fact, in more than 20 electrical system service bulletins, nothing about the defect is even mentioned. Instead, the automaker focuses heavily on connectivity issues and incompatibility of devices, both of which can also be quite the nuisance. It’s hard to “venture ahead” without the right tunes on hand.
| Complaint Category | Number of Complaints |
|---|---|
| Electrical System | |
| Steering | |
| Tires | |
| Wheels | |
| Power Train | |
| Steering:linkages:tie Rod Assembly | |
| Suspension | |
| Tires:pressure Monitoring And Regulating Systems | |
| Unknown Or Other |
Controlling a vehicle should be a top priority with the automaker as it is with the driver, but Toyota doesn’t seem to care much about these issues.
Another NHTSA complaint reads, “Was turning a corner and my car lost control and messed up the front end.”
It turns out there’s a serious recall on these vehicles that could also play into people getting hurt. NHTSA Campaign Number 19V877000 states that the rear-seat assemblies might not have the right webbing sensor locking mechanism in place, so it could fail to lock properly. If this happens during an accident, the rear occupants might not be protected. No one wants to “venture” anywhere with those types of odds.
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There are also serious issues to examine with the tires and wheels on the C-HR models.
One final NHTSA complaint says, “The contact owns a 2020 Toyota C-HR. The contact stated that on two separate occasions, the front passenger tire has had become defective; once for a blowout and another for excessive tread wear. Due to the failure, the contact has had multiple tire replacements; however, the failure had returned after each repair. The contact believed that the failure was caused by a defective tie rod. The contact had taken the vehicle to a dealer and had been informed that her tie rods were fine and could find no failure with the vehicle; the contact did not agree with the assessment. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 5,000.”
Despite being a top complaint about this model, Toyota is beating around the bush with communications. For now, the automaker has only discussed insignificant things, such as the warranty coverage and how dealers should care for the tires on the lot. There’s nothing valuable about the problems customers face, leaving many owners in the dark. If Toyota continues to gaslight valuable customers, they might just “venture” elsewhere.
Think you have a lemon? Sit back and let the experts work out your lemon at no cost to you. The law makes Toyota pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.
Brian Jones spent more than 30 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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