Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win.
In the rise of electric vehicles, the 2020 Tesla Model Y continues to be a highly-coveted model. The automaker claims that it has “a place for everything,” but do owners want to put anything that matters to them inside a defective vehicle? It turns out this EV struggles with the exterior lighting, suspension, vehicle speed control and structure, but the list could go on.
Click on other model year to view more problems: 2021 2022 2023
Contents
Don’t be stuck with a lemon. You have legal rights to cash, return or buyback.
The law makes Tesla pay legal fees.
We've fixed thousands of lemon problems. Message or call 877-795-3666 today.
NHTSA Complaints for the 2020 Tesla Model Y
| Complaint Category | Number of Complaints |
|---|---|
| Forward Collision Avoidance: Adaptive Cruise Control | |
| Unknown Or Other | |
| Forward Collision Avoidance: Automatic Emergency Braking | |
| Vehicle Speed Control | |
| Service Brakes | |
| Suspension | |
| Electrical System | |
| Forward Collision Avoidance: Warnings | |
| Visibility/wiper | |
| Steering |
Problems with the Exterior Lighting
It doesn’t matter which vehicle is being driven; it’s important to see clearly at night. Yet, the Model Y can’t even seem to get the placement of the lights in order.
One Edmunds user wrote, “Headlights and taillights assemblies and some body panels are not well aligned; there are some loose plastic panels in the trunk area and rubber gaskets around the doors.”
It turns out Tesla was forced to issue a recall because of lighting concerns. NHTSA Campaign Number 20V609000 talks about defective trailer brake lights that don’t illuminate properly, leaving occupants in danger. Maybe it’s that Tesla really didn’t want people to see this car on the road because of shame, but it’s not a vehicle worth putting anyone’s family inside of.
Problems with the Suspension
One would expect that a car costing as much as the Model Y does would have a smooth ride, but that’s not the case either.
Here’s another Edmunds review. “My 2021 (apparently) Model Y has awful ride quality, one of the worst cars in terms of ride I’ve ever had. In the NYC area with the bad roads the ride is truly horrendous. Every bone in your body will know the slightest bump or imperfection on the road. I’m now driving with 5 psi less tire pressure than recommended to offset the bumpy ride, but its still pretty bad. Steering is vague and a total let down at high speeds, it doesn’t inspire a lot of confidence at high speeds which this car will get to fairly quickly.”
Again, Tesla Model Y vehicles are the subject of another recall. NHTSA Campaign number 20V709000 states that the bolts connecting the front upper control arm and steering knuckle were not properly tightened at the factory. Because of this defect, the control arm bolts can come off and affect the wheels. As the wheels lean in or out unnaturally, steering is affected and drivers face a higher crash risk. By the time this recall came around, owners might have been wishing that the car would steer out of control so they could collect the insurance money on it.
Problems with the Vehicle Speed Control
If the Model Y wasn’t already dangerous enough, there’s trouble with the vehicle acceleration and speed control.
An Edmunds review says, “Our brand new Model Y accelerated without prompting and drove itself into the back of our garage damaging the car and knocking the wall off of the garage foundation. The car has less than 450 miles on it. We had the car towed to the Tesla service center where it sat for 3 weeks until the Tesla unintended acceleration team evaluated it. Of course Tesla denies any problem with the car and will not release the event data recording. They did tell us we could recover the data ourselves if we bought a $2000 set up from Tesla. We also own a Tesla Model 3 and are very familiar with the Tesla platform so driving an electric car is not new to us. We have reported the problem to the National Traffic Safety Administration and hired a law firm to represent us in arbitration with Tesla. None of this would have been necessary if Tesla would just admit the car is flawed. We had no idea that this is a pervasive problem with all Tesla models and a quick online search will verify my point. Do not buy a Tesla until they can verify this problem has been resolved. We do not trust their brand after this horrible experience.”
This is one problem that Tesla chose not to talk about. Maybe the company is hoping no one will notice, but it’s become unavoidable, especially with all of the complaints online. People driving the Model Y are now asking themselves, “Why?”
Problems with the Structure
A final look at the structure shows the lack of care put into the construction of this model.
One more Edmunds review states, “Roof glass was not installed correctly, allowing air and water to enter the vehicle. The glass had to be adjusted. The charge port door was broken, had to be replaced. Multiple exterior panels, including fenders and hood needed adjusting. The car had uneven gaps on most of the panels. Most of the on the passenger side. Door glass had to be adjusted, also allowing water and air to enter the vehicle.”
Tesla has chosen to be relatively quiet about these problems too, other than one small communication. Service Bulletin #SB-20-10-003 discusses peeling and delamination issues with the paint due to a defect. However, customers are left waiting months for service appointments. By the time the problem gets fixed, the Model Y might just peel away into oblivion.
Your Lemon Law Legal Rights
Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Tesla pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.
Complaint Data
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Lane Departure: Assist |
| Date | Mar 15, 2023 |
| State | FL |
| Description | Prior to the incident a message appeared in the car indicating that the lane departure avoidance features unavailable - features may be restored on next drive. Tacc was activated on the car. Auto steer was not activated. The car is equipped with autopilot only. It was traveling in the furthest left lane. A truck in the center lane attempted to merge into the left lane where our tesla model y was traveling. The car then steered hard left causing the car to be nearly our of control and swerving left and right. We were able to get the car under control, but we nearly were run off the road. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Mar 09, 2023 |
| State | WI |
| Description | We continue to experience phantom braking when adaptive cruise control is engaged on major highways. On a recent trip, it occurred three times on I-90 eastbound between madison and janesville, wi, and again in indiana. Our car does not have “full self-driving.†most of these were relatively mild, but one was so violent that objects in the cabin were thrown around. If a vehicle had been following relatively closely, a collision would have been likely. This seems most likely to happen as we approach an overpass. |
| Category | Electrical System |
| Date | Mar 08, 2023 |
| State | NY |
| Description | Tesla has not yet fixed the following defect for my vehicle: sep 19,2022 manufacturer recall number tbd nhtsa recall number22v702 recall statusrecall incomplete |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Feb 28, 2023 |
| State | NJ |
| Description | I had a major accident on sep. 24th 2022 when the car sped the traffic light and was hit by another on coming vehicle. This crash has caused a life changing changes to me & others involved in the accident. The vehicle suddenly sped without my control without stopping on the red light. I also had a major financial & vehicle loss with legal activities still pending. Tesla is not investigating and not taking responsibility of this accident and the nearest dealership is avoiding my claims. My auto insurance allstate is handling this claim. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Lane Departure: Assist |
| Date | Feb 21, 2023 |
| State | CA |
| Description | ~3 times the car slowed down at ~65mph while on cruise control. Thank goodness no one was closely following us!!! Dangerous!!! The car lane assist feature which should warn when us when we're veering to closely to another lane or the edge of the freeway only works intermittently. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Vehicle Speed Control |
| Date | Feb 16, 2023 |
| State | RI |
| Description | • cruise control braked hard unexpectedly and for no reason. I'm describing a specific instance here, but this happens regularly. Specifically, the traffic aware system frequently misinterprets the data it is collecting. In this case, a car in an exit lane, slowing down to take a ramp. I was not in that lane, but there was no painted line between my lane and the exit lane. My car slowed to match the speed of the car on the exit ramp. In other cases, my car has slowed drastically when a car in a slower lane slightly veered into my lane by only a couple inches. There has been no risk of a collision when this happens, but my car suddenly braking then causes a new risk of collision for the cars behind me. • car rapidly decelerated from 70mph to 35 mph while there was another car behind me. He was caught off guard and had to manually brake hard himself to avoid hitting me • there are numerous independent confirmations of this behavior online, but I do not specifically know of any from an official "independent service center." tesla denies the existence of the behavior. • there is no real "component" to inspect, this is a software issue • there were no warnings or other indications before it happened. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Service Brakes |
| Date | Feb 15, 2023 |
| State | TX |
| Description | Have had several issues with phantom braking. When in cruise control or auto drive there are times nothing is in the roadway but the vehicle will brake in middle of hwy. Very dangerous |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Vehicle Speed Control |
| Date | Feb 15, 2023 |
| State | CO |
| Description | While driving on the highway at 59 mph using tesla autopilot functionality the vehicle braked so hard the wheels locked up and skidded without warning. There was no vehicle directly in front but there were two semi trucks on either side and vehicle directly behind me. The vehicle behind had to brake hard not to run into me. I took control of the vehicle and pressed the accelerator to regain speed and avoid an collision. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Feb 03, 2023 |
| State | WA |
| Description | The autodrive features malfunctioned. The vehicle is "phantom" braking when a human could easily see there was no reason to brake. This is happening with autopilot (lane keep and adaptive cruise control) engage at freeway speeds (60-70mph). This is occurring randomly on a curve, in the day, at night, in a straight road, cars or no cars nearby. The solution being offered is tesla service will check the tire pressure and they "remote educated" me by providing links to their autopilot description on their website which states that this can happen. These are extremely dangerous situations and these solutions are not sufficient. |
| Category | Service Brakes |
| Date | Jan 05, 2023 |
| State | GA |
| Description | The contact owned a 2020 tesla model y. The contact stated that while pulling out of a parking space, the vehicle rolled back and crashed into a concrete wall. There was no warning light illuminated. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. Additionally, on october 17, 2021, the contact slightly depressed the accelerator pedal and the vehicle accelerated abruptly and crashed into another vehicle. A police report was filed. The other driver in the second vehicle required medical attention. No air bags were deployed. No warning lights were illuminated. The vehicle was taken to world collision at the mall of georgia (4641 harrison run, buford, ga 30518), where it was repaired. In addition, on january 9, 2022, the contact was pulling into a parking space when the vehicle unintendedly accelerated from 0 to 60 mph, crashing into a brick wall. The contact stated that all the air bags were deployed. The contact and the passenger were injured and had to seek medical attention. A police report was filed. The vehicle was totaled. No warning lights were illuminated. The manufacturer was made aware of the failure but offered no assistance. The approximate failure mileage was 7,000. |
| Category | Forward Collision Avoidance |
| Date | Dec 23, 2022 |
| State | NJ |
| Description | The contact stated as he was driving behind a what he assumed was a 2020 tesla model y when the vehicle suddenly stopped and turned to the right. The contact stated that the vehicle was traveling at approximately 40 mph as it was approaching a toll plaza. The contact was unaware if the rear brake light had been illuminated on the tesla. The contact stated that he almost t-boned the vehicle as it stopped and blocked the tow gate. The contact stated that he witnessed the vehicle stopping inadvertently several times. The contact was concerned as he read an article about tesla vehicles suddenly stopping. The contact did not have the year or vin of the vehicle. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Vehicle Speed Control |
| Date | Dec 22, 2022 |
| State | FL |
| Description | Phantom braking during a drive on highway. Out of no where, the car breaks even when there is no one stopping in front of you. This resulted in car behind panicking and almost rear ending. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control |
| Date | Dec 22, 2022 |
| State | IL |
| Description | The contact owns a 2020 tesla model y. The contact stated that while driving with the cruise control feature activated, the vehicle abruptly decelerated without warning. The contact stated that the dealer was made aware of the failure however, the cause of the failure was not determined. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 700. |
| Category | Exterior Lighting |
| Date | Dec 21, 2022 |
| State | NV |
| Description | This occurs driving on highway 50 between placerville, ca and meyers, ca a predominantly 2 lane winding mountain highway bounded by many cliffs and rocks. The only way to properly engage the high beam lights is to activate the automatic high beam system. The lights inappropriately switch to low beams leaving me on a curvy road with insufficient light to see the curves. In some cases I need to hold the high beam flash control which does not allow me to keep both hands on the steering while while navigating that road. The vehicle needs a typical manual high beam control as I think the automatic system does not work safely when the cameras receive light bouncing off the rocks and snow. Virtually all cars have a manual control for this important light. This makes for a very dangerous driving situation. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Service Brakes, Vehicle Speed Control |
| Date | Dec 03, 2022 |
| State | AZ |
| Description | While driving on highway using cruise control, the vehicle (without the driver's assistance) applied brakes to quickly slow the rate of speed. This occurred three times in the span of ten minutes. The weather was sunny and no other vehicles or objects were in the vicinity of my vehicle. After the third occurrence, I stopped using cruise control for the remainder of the trip. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Vehicle Speed Control |
| Date | Dec 01, 2022 |
| State | CO |
| Description | On a 900 mile drive, in one day, the “speed cruise control†would abruptly brake, as if it were seeing someone in front of us. It did this at a minimum 5 times. Never was there a car closer than 1/4 of a mile in front of us. Once it went from 78mph to 38mph in about 3 seconds, when there was a car about 3 car lengths behind us. On the return 900 mile drive it continued, at a lesser rate. I have reported this to tesla, and they claim “my†car reports do not show anything out of the ordinary, and these errors are sometimes caused by…and they gave numerous reasons, such as speed limit data inaccuracies, etc. They also have determined that my car does not show any computer faults so there is nothing they can do. Unacceptable |
| Category | Forward Collision Avoidance: Adaptive Cruise Control |
| Date | Nov 28, 2022 |
| State | CA |
| Description | Phantom braking in autopilot: coming back from mammoth ca in november 2022 on highway 395 and 14 we experienced sudden braking in cruiscontrol/autopilot numerous times with no cars in front of us while driving. One time there was a car behind us and almost caused an accident. This is a very dangerous situation in which tesla must fix this issue or refund us money back for the auto pilot feature. This has happened previously on long trips. We do not use this feature in regular commuting to and from work |
| Category | Forward Collision Avoidance: Warnings, Seats, Steering |
| Date | Nov 22, 2022 |
| State | OR |
| Description | 1. Forward collision warning false alarm is very frequent. Often triggered by pedestrian on nearby sidewalk or parked car on street side. Tesla is using forward collision warning to lower my safety score and raise my insurance premium. 2. Tesla sold me "full self driving" package to me for 00+taxes for more than two years and still have not delivered the product. It's a faulty system with lots of safety hazards. 3. Window not functioning per the recall notice. |
| Category | Lane Departure: Assist, Lane Departure: Blind Spot Detection |
| Date | Nov 19, 2022 |
| State | WY |
| Description | In tesla's from model years before 2021, the side “repeater cameras†that are rear facing suffer from a light-leak of the blinker. There are three small holes in the pcb circuit board that allow light from the blinker to leak into the camera at night. Tesla subsequently fixed this problem, first by applying a sticker over the holes in the circuit board, and later by redesigning the part entirely. But this “light leak†problem exists on hundreds of thousands of cars. There are two problems with this: 1) tesla has now changed their “autopilot†and “full self driving†software to a tesla vision system that only uses cameras for the autopilot features, including lane keeping and lane changes. They no longer use ultrasonic sensors or forward looking radar, even though it is still installed on these cars. This reliance on vision makes it impossible for the tesla side facing cameras to see when the blinker is turned on. This can result in unpredictable behavior when changing lanes or turning at night with autopilot engaged, including unpredictable or erratic driving where the car abandons a lane change mid course and swerves back into the lane. 2) even when autopilot is not engaged, the blind spot monitoring in this car consists of a pop up window on the center screen showing the side view camera when the turn signal is engaged. At night, with the blinker on, the driver sees a bright light flashing intermittently in the side view camera. This is very distracting and potentially hazardous to the driver. Tesla has refused to replace the cameras on my car under warranty because they state the cameras are “neither a defect of materials nor workmanship†and are an “expected condition based on the inherent capability of the camera designâ€. |
| Category | Unknown Or Other |
| Date | Nov 17, 2022 |
| State | MD |
| Description | The navigation system needs to be updated to enable larger font sizes! This has been a problem reported to tesla for many years (see tesla users forum), but they don't address the issue. This is a serious safety issue! I cannot read the directions easily while driving. Consequently, I must move my head closer to the screen and spend more time looking at it to understand the next turn. This causes me to stop looking at the road for too long a period of time and almost causes me to have an accident! This needs to be fixed now! |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Lane Departure: Assist |
| Date | Nov 15, 2022 |
| State | IL |
| Description | On 9/11/22 at approximately 1:30pm I was driving north on i65 in northern tennessee just before the kentucky border. Conditions were heavy rain. Traffic was moving but heavy. I had autopilot engaged. I was traveling approximately 70 mph. Three lanes of traffic. I was in the far left lane. I had my hands on the steering wheel. Without any prior notice, I lost total control of the car. Seemingly all four wheels were autoplaning due to the wet pavement. I had zero control of the car. The car seemed to slow down, drifted into the full shoulder left lane, then rotated 90 degrees counterclockwise and hit the concrete center median. The car then rotated another 90 degrees counterclockwise and came to a full stop all in the left shoulder lane. The front airbags deployed. There were three people in the car. We were not injured and left the vehicle on our own. Miraculously no other vehicles hit our vehicle |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Vehicle Speed Control |
| Date | Nov 14, 2022 |
| State | IL |
| Description | During routine highway driving while using the included autopilot (adaptive cruise control) software, the vehicle will suddenly and without warning abruptly slow and apply breaks. This slowing can occur when traveling at 70mph (the posted speed limit) and attempt to slow to a speed of 45mph. This change causes a great safety hazard in the event of being closely followed or rear ended. This phenomenon is known to tesla and been colloquially termed "phantom breaking". No hazard or other external reason is present to merit a sudden breaking. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Nov 13, 2022 |
| State | CO |
| Description | At least 5 times in the last month, my tesla model y will suddenly brake when there's no obstacle in the way. This most often happens at highway speeds, a terrifying scenario. I believe it mostly (or exclusively happens) when I have cruise control on. I notice it happens when there's a sudden change in the color of the road surface, like going from concrete to asphalt. It also happens when I'm cresting a hill - like it can't see over the other side of the hill. I have not yet experienced it while having the “stay in the lane†feature, which also sets the maximum speed at 5mph over the speed limit. But it definitely happens when I have cruise control on. I have only had this problem for the past few months, so I wonder if there's a bug in the most recent software version. |
| Category | Service Brakes, Steering, Unknown Or Other |
| Date | Nov 02, 2022 |
| State | NJ |
| Description | We were driving on a highway and suddenly we got a red steering weel image with a sharp noise and a warning message something about automatic emergency braking disable and we can't use a cruise control feature. I don't feel safe to drive. Tesla can't tell me when it will be fixed. |
| Category | Exterior Lighting |
| Date | Oct 25, 2022 |
| State | CA |
| Description | This is a general complaint, not specific to this vin headlights on many modern cards are becoming increasingly brighter, causing major safety issues in the ability to see facing oncoming traffic. I find myself often blinded by an oncoming vehicle that does not even have its brights on. Is there anything being done to address the issue of manufacturers installing headlights that are a safety issue for oncoming traffic? |
| Category | Service Brakes, Vehicle Speed Control |
| Date | Oct 25, 2022 |
| State | SD |
| Description | While on cruise control at @72mph the car has been “phantom†braking. The last time there were flurries, but the first several times there was nothing impeding the car nor were any vehicles within camera range. This is a very unsettling feeling. No, no and no. There have been reports to your site with this regard. Tyvm |
| Category | Forward Collision Avoidance: Adaptive Cruise Control |
| Date | Oct 15, 2022 |
| State | IL |
| Description | Many times over the past long highway drives while in cruise control, the car will suddenly and violently brake with no obstacles in the way. Thankfully no car has been immediately behind me so far, but I can concerned that this may happen again and I won't be so fortunate. I have a mobile service appointment upcoming but tesla tells me they need to know the exact date and exact time (to the second) that this occurred which I am unable to tell them. This is frustrating. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control |
| Date | Oct 01, 2022 |
| State | OH |
| Description | I was driving on a clear day with trees shading part of the road when suddenly and unexpectedly the car decelerated abruptly. If another car had been tailgating me I fear it would have rear-ended me. |
| Category | Forward Collision Avoidance: Warnings |
| Date | Oct 01, 2022 |
| State | OH |
| Description | Now that tesla had disabled the car's radar in favor or a vision-only adas, I started getting many forward collision warnings when using autopilot on curvey roads, mostly when exiting the curve. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Sep 26, 2022 |
| State | WA |
| Description | While driving cross-country on interstates, I've experienced multiple sudden braking incidents. Incidents occurred every day of a 3-day journey (so far). All have occurred between 12:00-14:00 local time on sunny days, dry roads, with no cars or other obstructions in front of the car--in some cases, with no cars in sight at all. Safety was not immediately threatened, but if in heavy traffic could have resulted in rear collision. I have submitted a service request to tesla but will be traveling for the next two weeks so haven't spoken to a service rep directly--therefore no inspection, reproduction, or confirmation by deal or service center yet. No warning lamps, messages, or other symptoms. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control |
| Date | Sep 24, 2022 |
| State | AZ |
| Description | I reported many instances of what is know as "phantom braking" when using adaptive cruise control when we went on our first long drives in the car when we took delivery. They recalibrated the front sensing cameras and that helped. It did not eliminate all events, but acc was then usable in certain driving situations, I. E., when not in fast congested traffic as in metropolitan traffic. We took a long trip on freeway and two lane highways a month ago, about 3,500 miles, which had a few, non serious events. About a month or so ago, tesla had a software update that said it was going to install "tesla vision", a camera only senor system, elimination the radar sensing our car has. The result was having quite a few more events of pb. One particular one was on a freeway (i8) heading east at 75 mph with no traffic visible neither in front of or behind our car. It slammed on, hard, the brakes and would have brought us to a complete stop had I not applied power. I reported the high number of pb events to tesla service, to which they replied, in essence, that acc is a beta feature and you just need to pay close attention when using it and it's not perfect. Well, its not close to reliable and is capable of causing major accidents. We avoided several because I always have my foot near the accelerator in case the car decides to stop. Tesla said that they could find no hardware faults in our car, but I suspect it is software, not hardware. I will happily join a class action suit. I will put the day the last one happened below. |
| Category | Forward Collision Avoidance: Warnings, Service Brakes |
| Date | Sep 24, 2022 |
| State | NM |
| Description | Driving 1400 miles santa fe-austin tx-santa fe, experienced phantom braking over 15 times. Generally happened while cruising on autopilot at 70-80 mph. Phantom braking occurred with no warning and for no apparent reason. The car suddenly jerked and lost 5-10 mph, and the autopilot went off. |
| Category | Service Brakes |
| Date | Sep 22, 2022 |
| State | GA |
| Description | I noticed a screeching sound from the rear of the vehicle when brakes were being applied in september 2022. I took the vehicle to a local tire/ brake store where the mechanic informed me that a brake caliper nut is missing and that brake caliper is bent. He strongly advised me against driving the vehicle any further until the nut bolt is replaced. Since they did not have tesla brand bolt they used a similar bolt from their supply and asked me to have the original bolt replaced by tesla. I am planning to take the vehicle to the tesla repair center to have the vehicle inspected. The component that failed is not available for inspection as it is missing from the vehicle however the brake caliper is deformed the brake caliper can apparently cut into the wheel and place the occupants at risk as per an article by cnet available on line the issue was identified by an independent service center which is a national chain the manufacturer has not inspected the vehicle yet there was no warning about the failure other than the abnormal sound on braking |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Sep 20, 2022 |
| State | FL |
| Description | The contact owns a 2020 tesla model y. The contact stated that while driving at various speeds with the cruise control activated, the vehicle experienced phantom braking. There was no warning light illuminated. The contact stated that the failure would occur before crossing a bridge, or while a dark colored vehicle passed her vehicle. The contact took the vehicle to a service center and was informed that there was no fix for the failure. The contact was given tips on how to prevent the failure; however, the failure persisted. The vehicle was not repaired. The failure mileage was approximately 30,000. |
| Category | Air Bags, Seat Belts |
| Date | Sep 09, 2022 |
| State | NY |
| Description | The contact owns a 2020 tesla model y. The contact stated that while driving approximately 30 mph the driver lost control of the vehicle and crashed into a stationary dumpster. During the crash, the front driver-side air bag did not deploy and the front driver-side seat belt malfunctioned and failed to secure the driver in place. As a result of the failures, the contact sustained an injured nose and facial bruises after making contact with the steering wheel, a fractured rib, and a right elbow injury along with torso bruises. No police report was taken. The vehicle was towed away. Medical treatment was later provided. The cause of the failures was not determined. The manufacturer and local dealer were not notified of the incident. The failure mileage was 22,000. |
| Category | Air Bags, Forward Collision Avoidance |
| Date | Sep 09, 2022 |
| State | VA |
| Description | The contact owns a 2020 tesla model y. The contact stated that after an update was made to the vehicle's autopilot feature, the vehicle experienced phantom braking intermittently that activated without the brake pedal being depressed. The contact stated that while his wife was driving on autopilot at 55 mph, the phantom brake occurred which caused the vehicle to hydroplane. The vehicle initially veered to the left and then to the right, hitting a guardrail. The air bags did not deploy upon impact. The guardrail was damaged as a result of the incident. The contact's wife did not notice any warning lights during the failure. His wife did not suffer any injuries during the crash and a police report was not filed. The contact's wife managed to drive the vehicle home after the incident. The service center nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 30,000. |
| Category | Service Brakes |
| Date | Sep 06, 2022 |
| State | NC |
| Description | On 9/15/2022 around 12:15pm right before exit 180 on i40 east at bermuda run nc 801 in north carolina, during moderate to heavy rain, our tesla model y hydroplaned and spun twice doing two full 360 spins from the left most interstate lane and ending up in the right shoulder. Fortunately we made no contact with anyone and nothing was damaged and no one was hurt. We believe the car started to hydroplane causing me to let go the accelerator. This caused the tesla regenerative braking to kick in and made matters worse and caused the car to spin. Popular wisdom seems to be to tun off or reduce regenerative braking during rain or slippery conditions. We did not know this. Tesla should do this automatically or provide an option to do this. We think many people may not know this and this could get them to have a similar incident with more tragic results. We were lucky but many others may not have been. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Service Brakes |
| Date | Aug 31, 2022 |
| State | FL |
| Description | When using the "tesla autopilot" feature phantom braking has been more frequent and aggressive following the recent software upgrades. Many times, phantom braking occurs when approaching an intersection or when lane lines intersect. The phantom braking concern was minimal when I first purchased the car. Strange enough it would happen going under an overpass or an elevated crosswalk. With time and software upgrades this concern was resolved but now the phantom braking events are more pronounced and sometime so quick it is difficult to implement corrective action and prevent possible rear end collisions, especially in highway traffic conditions. |
| Category | Service Brakes |
| Date | Aug 30, 2022 |
| State | MA |
| Description | While driving from boston to raleigh nc, I experienced several instances of the issue known as "phantom braking". While driving with the systems autopilot driver assistance system engaged the car without warning, and without any visible reason (nothing in front of the car that should have caused such a response), did engage the brakes of the car excessively. In each of the situations the car was mostly alone on the he interstate, was driving in clear conditions, and was in daylight. This occurred more then three times oaths trip down and back up to raleighnc from boston ma. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Steering, Vehicle Speed Control |
| Date | Aug 10, 2022 |
| State | CA |
| Description | The gps is malfunctioning- showing the car in a random location, direction and speed. All automation needs to be disabled. The car will attempt to make a non-existent turn based on where it thinks it is, or will speed up or will suddenly decelerate because it thinks it is coming up to a cross street or traffic control. |
| Category | Back Over Prevention: Sensing System: Camera |
| Date | Aug 08, 2022 |
| State | CA |
| Description | The contact owns a 2020 tesla model y. The contact stated while driving approximately 3 mph and in reverse gear, the rearview camera display began to drop frames and was not displaying live action. The contact stated no warning light was illuminated. The contact had a manufacturer technician go to his work location who diagnosed on a laptop and stated that there were no issues with the vehicle. The vehicle had not been repaired and the contact stated that the failure was ongoing. The contact stated that he did have a backup crash due to a camera failure. The contact's rear bumper crashed into the front bumper of another vehicle. The damage was minimal, only scuff marks on the contact vehicle and the other vehicle. The manufacturer had not been informed of the failure. The failure mileage was approximately 25,000. |
| Category | Structure:body |
| Date | Aug 05, 2022 |
| State | CA |
| Description | Rear passenger side door was not able to be opened. Tesla service came out and fixed it. A door panel came loose and got wedged on the body seal. He was able to pry the door open and resecure the body seal. He said it happens frequently on this model car. It is a safety issue as if there was an accident (or other reason) someone needed to quickly get out of the car and that was the exit door they would be trapped. It is possible to kick the door open, but hard in a tesla model y rear seat/door as there is no manual door handle, just an electronic button. It would be very hard for a young or old person to press that button and kick at door, making it impossible for them to escape. Tesla needs to redesign the door panel and add a manual door handle like the front doors have. |
| Category | Exterior Lighting, Visibility/wiper |
| Date | Jul 29, 2022 |
| State | FL |
| Description | A recent software change removed the automatic activation of headlights with wipers. Headlights on with wipers is the law in most states and a common sense practice. However, with the removal of the automatic activation, you are forced to tap into several sub menus on the touchscreen in order to manually activate the head lights, all while driving in less than ideal conditions. |
| Category | Unknown Or Other |
| Date | Jul 25, 2022 |
| State | CA |
| Description | Total failure of hvac system which could put driver in danger in extreme temperatures. |
| Category | Unknown Or Other |
| Date | Jul 05, 2022 |
| State | WA |
| Description | Hvac "dog mode" failed for the second time after repair. Manufacturer says this is a known issue but no alert sent to owners. Screen indicates rising temp, notification sent to phone of failure. No known timetable for fix but no alerts to owners |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Service Brakes |
| Date | Jun 30, 2022 |
| State | AZ |
| Description | With car in cruise control on freeway, sudden and hard application of brakes by vehicle, no human input. |
| Category | Visibility/wiper |
| Date | Jun 28, 2022 |
| State | NM |
| Description | Windshield cracked from midway of windshield to the bottom. I have heard of/seen a significant number of similar cracks on tesla model y. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control |
| Date | Jun 26, 2022 |
| State | NY |
| Description | Vehicle routinely forcefully applies the brakes for no apparent or warranted reason causing vehicles behind to take evasive maneuvers to avoid striking our vehicle. The vehicle on several occasions has also unexpectedly veered out of our lane into another lane, into oncoming traffic or off the road. |
| Category | Wheels |
| Date | Jun 21, 2022 |
| State | VA |
| Description | My tesla y lost one of the rear tires pressure suddenly, without any warning. Tire was totally flat. There is no spare tire and I had to get it towed to workshop around 100 miles away tesla road side assistance did not help at all. |
| Category | Forward Collision Avoidance: Warnings, Unknown Or Other |
| Date | Jun 16, 2022 |
| State | CA |
| Description | While sitting behind a car at a red light, the car suddenly went into autopilot and spontaneously accelerated forward at a high speed, causing a rear end collision and over 00 damages to my car. The sedan that was rear ended by me incurred damages but I have no idea how much. . This is the second time this car has suddenly unintentionally accelerated forward while at a full stop since 1/22 ( I've owned the car since 7/2020). The first time while sitting at a drive through pharmacy window- thank goodness there wasn't a person in front of me! The second time, as stated above, at a red light at a busy intersection. Once again, thank goodness there was a car in front of me to stop the car, otherwise I might have ended up in cross traffic with potentially fatal results. Un-nerving. In light of the washing post article, I believe this safety hazard issue needs to be thoroughly investigated before someone gets killed. I've asked for the car data and am still awaiting a manager from tesla to contact me to discuss what happened and if there was anything on my end that could have caused these incidents to occur. I rarely used by autopilot but since have completely disabled it. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Jun 15, 2022 |
| State | NM |
| Description | I was driving in a "train" of vehicles at about 65 mph using "autopilot" when my tesla model y slammed on the brakes when the paving changed color. I was almost rear-ended by the unsuspecting car behind me. Emergency braking without a valid reason, or even an observable reason, has occurred several times since we took delivery of then car two years ago, but not as severely. I am reporting this 2021 incident now due to the recent publicity. I urge the nhtsa to clamp down on beta testing of vehicle automation by unsuspecting new owners. Vehicle automated driving on public streets is a threat to public safety. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Jun 07, 2022 |
| State | MN |
| Description | The automatic braking came one while I was driving 70 mph on hwy 86 through new york state as we approached 3 of the 5 or 6 overpass bridges. My speed dropped quickly to 50 mph, at which point I hit the accelerator to get back up to highway speed. A similar behavior happened several times on this trip when going though an s-shaped curve. Similar behavior also occurred at slower speed ( 30-40 mph) when a car turn in front of me when the car was about 1 block in front of me and turned safely and cleared my path easily. I would have not braked in this situation. |
| Category | Structure:body |
| Date | Jun 06, 2022 |
| State | FL |
| Description | The welding link on the frunk is broken and while driving the frunk is pressing down while driving the car. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control |
| Date | Jun 04, 2022 |
| State | CA |
| Description | I have noticed when using adaptive cruise control on my tesla model y that it did phantom braking on me. It has only happened to me about 5 to 6 times and it scared the heck out of me.. Don't know if I was getting close to a semi truck and it pulled that phantom braking, but there was a time it just did it on its own when there were no cars around. Autopilot I have no issue. Hope tesla comes up with a software fix soon to resolve this issue as I love my tesla and its a great car to drive.. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Unknown Or Other |
| Date | Jun 03, 2022 |
| State | MN |
| Description | Unexpected activate brakes while in autopilot. Rapid deceleration can occur without warning, at random, and often repeatedly in a single drive cycle . |
| Category | Forward Collision Avoidance: Adaptive Cruise Control |
| Date | Jun 03, 2022 |
| State | NC |
| Description | When cruise control is on, the vehicle suddenly brakes. I only put cruise control on the freeway and it has happened 4-5 times over the course of last year, as recently as 2 weeks ago. I had to take over operation of the throttle and removed cruise control to make sure it wasn't going to cause any issue in traffic. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Jun 03, 2022 |
| State | CA |
| Description | The car keeps phantom braking at highway speeds when there are changes in the color of the road surface or sometimes when overtaking a slower car or truck in the right lane. |
| Category | Forward Collision Avoidance: Warnings, Service Brakes, Vehicle Speed Control |
| Date | Jun 03, 2022 |
| State | CA |
| Description | Re: vin-[xxx] my wife was driving the car in this accident. I am reporting it as it happened. When: oct 29, 2021 at about 2:45 +/- 40 minutes. Where: in the parking lot of a shopping center. In quail hills shopping center in irvine, california. Summary of what happened: a) unintended and sudden acceleration. The car accelerated suddenly by itself and caused an accident when I was trying to park the car. B) two more cars were involved and were damaged. My car did not respond to brake and it hit two other cars. C) the car was inspected by repair center and was fixed. Damages were extensive. D) a warning appeared on the screen that said "automatic braking disabled." during or after the accident. E) we reported the accident to tesla and requested the edr/crash data report. They have not provided that. I called several times, sent emails and even went to a tesla service center. But have no received the report yet. The best way to reach me is via my cell phone:[xxx]. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes, Vehicle Speed Control |
| Date | Jun 01, 2022 |
| State | AR |
| Description | Phantom breaking - while utilizing cruise control (not even autonomous driving function) the car will randomly slow down/ apply breaks and decrease speed without warning. This has happened multiple times and there is no warning before hand 1) looks to be the cruise/ automatic emergency breaking malfunctioning. Yes available 2) dramatic slow down/ breaking on highways going ~70 mph with cars behind threatens to lead to an accident 3) I have seen numerous corroborating reports but have not taken my car in yet as it does not seem like a solution has been found 4) no 5) no |
| Category | Air Bags, Air Bags:sensor:occupant Classification:front Passenger |
| Date | May 24, 2022 |
| State | CO |
| Description | My wife who is 130 lbs while driving the passenger airbag turns off, I have told tesla service and they keep saying she needs to sit all the way back in the seat which we have tried and this does not work either, I took it into service to have this fixed and they did not fix it. I continue to send the bug report when it happens, it is oblivious that the sensor is not reading the correct weight. I have been dealing with this for over 5 months |
| Category | Electrical System, Power Train, Vehicle Speed Control |
| Date | May 24, 2022 |
| State | MO |
| Description | Touchscreen repeatedly freezes. Won't show gear selection, speed, or any other items. The touchscreen freezes then takes some time to crash to black screen before reboot. Has happened daily since tesla update. Tesla refuses to provide a fix and continues to tell us to wait for an update. This is unsafe. |
| Category | Unknown Or Other, Visibility/wiper |
| Date | May 24, 2022 |
| State | WA |
| Description | Touch screen in the car does not work. Completely unresponsive. This have I cannot have anything in the car - a/c, use safety features like update auto pilot speed, etc. Issues persists even after vehicle was left idle. |
| Category | Unknown Or Other |
| Date | May 21, 2022 |
| State | IL |
| Description | We had a crack on the windshield that safelight tried to fix, but the crack expanded and needed to get a new windshield replaced. It has been 2 months now that we have been waiting on tesla to get the new part in. In the. Meantime, the crack has expanded to over 16 inches and keeps growing. Tesla keeps pushing back the service date claiming that they did not get the windshield in yet. If they do not have windshields, then how are they building new vehicles daily if they have a windshield shortage? The crack in the meantime keeps growing and it is a safety hazard. |
| Category | Visibility/wiper |
| Date | May 16, 2022 |
| State | CA |
| Description | Upon driving the vehicle, there is a wavy distortion when viewing out of the windshield from the drivers side that can cause dizziness (amongst other symptoms) to a motion sensitive driver. The distortion itself is at eye level when the seat is adjusted to our drivers, 5'3" and 5'5". In order to reduce (not eliminate) the amount of impairment, the seats need to be adjusted lower or higher than recommended and could cause a different safety issue with the vehicle. This can also be a risk to any riders in the car if the driver of the vehicle suffers any negative effects of motion sickness. Cold sweats, dizziness, light headed-ness, and vomiting are symptoms that I personally experience if this visual experience happens for a duration of time (30-60mins). An appointment with tesla has been scheduled to troubleshoot at this time, but there is no public statement from tesla about the infraction. There are, however, a number of drivers of the same vehicle, complain about the same issue on public tesla forums. Because this is a glass/windshield issue, there are no associated warnings or messages when it occurred. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking |
| Date | May 09, 2022 |
| State | IN |
| Description | Driving in auto pilot mode in the three lane highway between whitestown lebanon . I was going in the middle lane on autopilot . In the far right lane one truck is merging into the right most lane. So truck is in the right lane and we are in the middle lane , but auto pilot assumed that we are going to crash and it tried to jump to the left lane and the vehicle automatically wobbled for few seconds and then it became stable in the middle lane. Had there been a car in the left lane it would have been a fatal accident. If they said that it's an assisted driving rather than auto pilot I would be more cautious. I bought this car due to the promise of autopilot thinking it's safer it has put my life in risk which could have lead fatal accidents today. Please refrain tesla from using the it asthe autopilot and putting peoples life's at risk. Please do take necessary actions to prevent this for any fellow drivers. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Unknown Or Other |
| Date | May 02, 2022 |
| State | MD |
| Description | My tesla was in auto pilot, not full self drive. I was merging into traffic on an interstate, in the acceleration lane. Even though the car was in auto drive, I stepped on the accelerator to merge a little faster. The car stopped dead. It coasted to a complete stop responded to no controls. It had to come to a complete stop in traffic traveling at 65 miles an hour before I could get it to start again. Luckily, I was being followed by my husband because I was taking the car to the auto repair for bodywork. He was able to stop behind me and luckily, neither of us were hit. |
| Category | Suspension |
| Date | Apr 27, 2022 |
| State | NE |
| Description | I had taken my 2020 tesla model y to have the rear tires replaced. The mechanic at the tire shop noticed a nut missing and a bolt about ready to fall out of one of the suspension rods on the driver side rear of the vehicle. The mechanic took a picture before fixing and then checked the rest of the nuts and bolts on the rear suspionsion on both sides of the vehicle. I had begun to notice a considerably shimmy with the rear of the car when going over railroad tracks, dips, and bumps in the road. I also thought it was odd that the rear tires were wearing faster and maybe this had something to do with that if the alignment was out of wack. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Apr 21, 2022 |
| State | NM |
| Description | The model y will randomly brake while at freeway speeds. I've seen it go from 80 mph down to 60 mph before I could react. In one instance a semi-truck had to swerve into the left lane to avoid hitting us. The problem has persisted for months and, when reported to tesla, they denied that it had happened. Consumer received the report from tesla stating no malfunctions or alerts present. Autopilot and cruise control will adjust vehicle speed for different reasons. Consumer could be override it with the accelerator pedal without canceling driver assistance features. |
| Category | Electrical System, Lane Departure: Warning, Vehicle Speed Control |
| Date | Apr 15, 2022 |
| State | NC |
| Description | Four times in the last six weeks (three while driving) the car has lost all power. My screen either freezes or goes completely black so I have no speedometer, the blinkers do not work, I cannot control the windows or open the doors without the manual override. This usually lasts for 3-5 minutes, sometimes longer - and then the computer resets and everything reloads. Tesla is telling me it is a known issue and I have to wait until they figure out the firmware issue and get the next update. They were not at all concerned about the safety of the car and gave me no suggestions on how to continue to drive safely. The date entered below is the most recent occurrence |
| Category | Unknown Or Other |
| Date | Mar 30, 2022 |
| State | NY |
| Description | When activating the turn signal at night, the blind spot warning image will display a glare that obfuscates the view of approaching vehicles. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Service Brakes |
| Date | Mar 27, 2022 |
| State | WA |
| Description | Phantom braking happens frequently. On march 24, 2022, the phantom braking was out of control. It was very difficult to continue safe driving. I have a video of the screen that shows a person in front of my car. The video is a minute long and shows at least 5 such occurrences. Each time the person occurred on the screen the phantom braking happened when the fsd or cruise control was on. I received contradictory information from tesla when I requested the service. Finally they said that the issue would be corrected in the future probably via several software updates. How can I drive safely until then?????? |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Mar 24, 2022 |
| State | CA |
| Description | At multiple occasions, there has been phantom braking occurring when on the freeway even when there is no-one ahead of me. Usually does occur when there is a truck next to me. |
| Category | Visibility/wiper |
| Date | Mar 23, 2022 |
| State | VA |
| Description | Dear nhtsa, starting with version 2021. 44. 25 (also known as the "v11 holiday update" colloquially), tesla removed all windshield and rear window defrost controls from the user interface of the tesla models y and 3. While driving during any precipitation or storm conditions, including in the presence of snow and ice, drivers cannot quickly or easily activate any window de-ice or defrost functions without taking their eyes off the road navigating multiple levels deep into the menus on the in-car tablet. Similarly, tesla removed the seat heater controls, placing them behind menus on the in-car tablet interface. Neither the windshield/rear window de-ice/defrost controls nor the seat heater functions are available to be placed in the limited number of driver-customizable "slots" now available in the bottom center of the display. Therefore, drivers cannot restore these critical controls to the driver-facing controls and are forced to navigate into menus to select them. Please investigate soonest. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Vehicle Speed Control |
| Date | Mar 15, 2022 |
| State | SC |
| Description | While using adaptive cruise control, the car decelerates for no apparent reason. The rapid deceleration of the vehicle could cause the following car to rear end my car. There is no warning when this occurs. I have not reported it to the manufacturer because forums and news show that all owners are impacted. This has happened many times. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Service Brakes, Vehicle Speed Control |
| Date | Mar 13, 2022 |
| State | IL |
| Description | Operating the vehicle at highway speed of 70 miles per hour on interstate 80 in illinois. No visible traffic going in either direction for approximately 1/2 mile in all directions when the automatic braking happened for no apparent reason. Scared my wife and myself (both 74 years old) to death. Threw us both forward. My wife now refuses to drive in this tesla and wants me to sell it. "phantom braking" is not an acceptable phenomenon. If there was a tailgating semi behind us we would both be dead today before people die. This must be fixed!!! |
| Category | Forward Collision Avoidance: Adaptive Cruise Control |
| Date | Mar 10, 2022 |
| State | MT |
| Description | I was driving east on I 90 not long after the bonner exit east of missoula, montana. Due to various issues with road conditions I had been using tesla's autopilot rather sparingly. After missoula the roads were clear, bright sunny day around 1 pm, there was no traffic close by. I had ap engaged at this point. For no obvious reason I got the bright red steering wheel take control immediately warning and chime... At which point, rather startled, I took control and after a minute or two re-engaged ap. Not long after that road conditions deteriorated and I drove most of the way back to butte. |
| Category | Lane Departure: Blind Spot Detection, Visibility/wiper |
| Date | Feb 27, 2022 |
| State | NV |
| Description | Blind spot camera is unusable at night due to bleed through of light from turn signal. |
| Category | Lane Departure: Blind Spot Detection |
| Date | Feb 25, 2022 |
| State | CA |
| Description | When you turn on the either signal at night you can not see a clear picture on the blind spot camera's, they have a red haze on the display. It get so bad sometimes you can see anything. It looks like it's caused from the camera and turn signal being in the same housing. I have video I can send you. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Service Brakes |
| Date | Feb 24, 2022 |
| State | FL |
| Description | While traveling on rt 27 south in florida on a bright sunny day with no traffic around the car and on adaptive cruise control my tesla model y "phantom" braked twice within a mile or two of these incidents. This has happened several times before while on full self driving mode but the first while on cruise control. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Service Brakes, Wheels |
| Date | Feb 22, 2022 |
| State | TN |
| Description | I was driving south on I-75 about 10am on january 16, 2022. Traffics was moderated as I was driving in the left lane about 60 mph following another car. It had suddenly started snowing rather hard and the road was wet as it had been for the previous 50 miles. I felt no change in the road or car handling. Another dark suv started passing me on the left. That seemed normal until the dark car was about 3/4 of the way passed me. Suddenly my tesla swung to the left and came in contact with the right rear panel of the suv. I tried to correct my car but it suddenly went out of control to the left. My car suddenly was out of my control and skidded side ways with the right side of the car coming in contract with the guard rail in the center. It happened so fast I could not react as the car took out about 20-30 feet of metal guard rail. It spun around and ended in the center ditch facing the opposite direction. Air bag on the right side deployed and I was in contact with the center front seat. Car was badly damaged with the damage protion mostly the right side of the car. Police came about 30 minutes later. At first I told him I was uninjured but after about 10 minutes my right leg started hurning and I requested an ambulance with took me to the hospital in corwin ky. That leg swelled up and x-rays and mri were taken. Please talk a look at the vided on youtube under teslacam... There is a video of the same thing happening to a tesla driver on a highway in southern california. I do not know if this is related to the sudden breaking problem with teslas. I have been driving for over 50 years and this is my first serious accient. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Vehicle Speed Control |
| Date | Feb 18, 2022 |
| State | OR |
| Description | When using the autonomous driving mode, the car unexpectedly decelerates with no warning and with no obvious traffic or other issue triggering the behavior. This has happened several times in dry, light conditions with no surrounding traffic. After experiencing this I have not used the autonomous mode again as it's completely unsafe. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Service Brakes |
| Date | Feb 18, 2022 |
| State | CA |
| Description | The contact owns a 2020 tesla model y. The contact stated while driving at various speeds with the adaptive cruise control activated the vehicle would erroneously reduce speed. The failure occurred on multiple occasions. On another occasion, while driving 70 mph, the vehicle abruptly decelerated to 50 mph. The cause of the failure was not determined. The manufacturer and local dealer were not notified of the failure. The approximate failure mileage was 3,000. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control |
| Date | Feb 18, 2022 |
| State | CA |
| Description | This has happened multiple times over the 1. 5 years that I have owned the vehicle, but it happened twice again today. The issue I am having with the vehicle is with phantom breaking. When "autopilot" is engaged, and the vehicle is travelling along a fairly straight path, occasionally it with brake suddenly for no apparent reason. This can have no real affect, or like today, when driving in heavy traffic this can be the catalyst for an accident or at the very least road rage (as the person behind thinks you are brake checking them). As stated, I've had the car for 1. 5 years and this has happened more than 15 times, and I drive the vehicle very little and use autopilot even less. In my opinion this feature is not quite ready for daily use and should either be corrected or removed. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Unknown Or Other |
| Date | Feb 18, 2022 |
| State | SC |
| Description | Periodically my car slams on the brakes for no apparent reason. This typically occurs on interstate highways at normal highway speeds. Sometimes there are bridges or other objects observable but sometimes it's on the open road with no cars or visible reason to rapidly slow down. This is very scary especially for my wife that has back pain all the time. We have chosen to not use the automated driving feature fsd because this seems to be where it occurs most frequently. Although we don't drive that much it has happened enough times that we are very concerned that it could cause a rear end collision if we are in heavy traffic. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control |
| Date | Feb 17, 2022 |
| State | IL |
| Description | While using the tesla auto pilot in highway conditions the car would suddenly break or slow down as if the car was trying to avoid another car. There were no other cars in the area. This has happened several times but only in auto pilot. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Lane Departure: Assist |
| Date | Feb 17, 2022 |
| State | WA |
| Description | We experienced multiple (4-5) "phantom" braking events while driving cross-country using adaptive cruise control & lane keeping assistance on open interstate highways during the summer of 2021. There were no vehicles or other obstacles in our driving lane ahead. Sometimes it seemed like it happened when we approached a shady underpass. Other times we couldn't see anything that might have confused the adaptive cruise control. We did not have full autopilot engaged during any of these times, only adaptive cruise control and lane keeping assistance. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Feb 17, 2022 |
| State | CA |
| Description | I saw the article today that other tesla model 3 and model y drivers were reporting phantom braking. My model y has been doing this at a specific spot on the 5 fwy south in the carpool lane in santa ana, ca. I now avoid that spot. I thought if it helps to be able to repeat this problem for investigative purposes I can duplicate it at this location. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Structure:body, Vehicle Speed Control |
| Date | Feb 14, 2022 |
| State | OH |
| Description | We were trying to park the car at costco parking lot on jan 14th, 2022 in the early afternoon. A car had pulled out of a parking spot and indicated us to move forward in that spot. When we tried to move forward,the vehicle suddenly accelerated and hit three other cars. The airbags did not come on. We have asked tesla to look into this and are awaiting a response. There was damage to front end, both bumpers, hoods, front grill etc. The accident was reported to the police, insurance company and tesla. The vehicle was towed to tesla dealership and then was sent to another repair facility, gerber collision in beria, ohio. |
| Category | Electrical System, Fuel/propulsion System, Power Train |
| Date | Feb 13, 2022 |
| State | CO |
| Description | Without any warning, the display on my car froze up when my car came to a stop, and I could not accelerate. It seemed to say I was going 15 mph, when in fact I was stopped, and the display was completely unresponsive. Stepping on the accelerator did nothing. I could not use my turn signals, activate my 4-way flashers. No one was injured, since this happened on a quiet residential street, and I was able to wave to other motorists to go around me. After about 3 minutes, my car seemed to have reset, and I was able to drive it normally. I would gladly make my vehicle available for inspection upon request. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Feb 05, 2022 |
| State | OH |
| Description | Phantom braking constantly. Forward collision whole on autopilot. Tried recalibrating the camera and the problems persist. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Service Brakes |
| Date | Feb 04, 2022 |
| State | CA |
| Description | It's called phantom braking and it's absolutely dangerous. It happens when on auto pilot. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control |
| Date | Feb 03, 2022 |
| State | WA |
| Description | The contact owns a 2020 tesla model y. The contact stated that while driving at an undisclosed speed with the cruise control set at a designated speed, the cruise control feature would malfunction and reset the speed to 20 mph slower than desired. The contact stated that no warning lights were illuminated whenever the vehicle would suddenly decelerate. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer had been notified of the failure. The approximate failure mileage was 20,000. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Feb 03, 2022 |
| State | CA |
| Description | Whenever I have my car on cruise control on the highway it will randomly brake hard almost causing an accident behind me. I've noticed it does it more in express lanes with thin cone dividers / traffic on the other side. I worry it'll cause someone to slam into me one day. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Feb 02, 2022 |
| State | CO |
| Description | While using the autopilot the car will suddenly slow itself even though there is nothing in front of the car. It happens most often when approaching a large vehicle or truck that is in the lane next to the car. It seems as though the autopilot system is spooked by the truck even though it is staying in its lane. Similarly, there are 2 spots on I-25 in colorado where the sudden braking happens regardless of what is around the car. It may to do with recent construction because in both places the car slows suddenly at the same point nearly every time I pass through. It was happening at one of these spots after the construction had moved the lanes. The lanes were marked very well and the car had no problem before or after this point. But when passing through the car suddenly slows. The danger is that a car driving behind me would not expect the car to slow down for no reason. A potential rear-end collision danger. Happy to give more detail to add context. |
| Category | Unknown Or Other |
| Date | Feb 02, 2022 |
| State | OH |
| Description | After driving the vehicle in cold temperatures (below 28 degrees) the hvac stops heating the car and a warning appears on the center screen that heating/cooling is limited or unavailable. Only cold air flows through the vents providing no heat. The heat does not come back after turing the car off or coming back a few days later, it has to get serviced. This issue has reoccurred twice and has been serviced both times, but now the heating system make extremely loud noise and shakes the car each time it is started which causes the alarm to go off. I have another service set up for investigation into that problem. The heating the car after the first visit worked for a few weeks and then stopped working, which I believe is going to happen again is few weeks after this second time fixing the heating. |
| Category | Back Over Prevention: Warnings, Forward Collision Avoidance: Automatic Emergency Braking, Unknown Or Other |
| Date | Jan 29, 2022 |
| State | CA |
| Description | The car was almost parked and the parking button was about to pressed when the car suddenly accelerated hitting a light pole in front on the passenger side and the car ended up on a lane in a four lane local road perpendicular to traffic flow. The accelerator was definitely not pressed. I have been driving the car for last year and three months and have 26000 miles on it. There was no warning of nearby obstacles or any beeps. |
| Category | Air Bags |
| Date | Jan 28, 2022 |
| State | OR |
| Description | The contact owns a 2020 tesla model y. The contact stated that while driving at 40 mph in the right-hand lane, another vehicle was swerving towards her vehicle, and she instinctively veered to the side of the road. The contact hit a fire hydrant, drove on a sidewalk, and crashed into a building. The air bags failed to deploy. There were no warning lights illuminated. The contact sustained severe whiplash injuries that included torn ligaments in the neck, a large abrasion and bruises on the shoulder, bruised abdomen from the seatbelt. The contact was transported to the hospital by emergency services. A police report was filed. The vehicle was towed to a tow lot. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 14,608. |
| Category | Unknown Or Other |
| Date | Jan 25, 2022 |
| State | NY |
| Description | Cabin climate control and preconditioning for the battery have failed. Message: "cabin climate control needs service". First noticed around 1/5/22 and report to tesla service. Car interior will not heat up at all, causing the car to be unusable due to: no heat, unable to defrost windows. This is a definite safety issue that tesla has yet to address. We live in upstate ny, and outdoor temps have been very cold. But we did not have any issue in the winter of 2020-2021. We first complained to tesla on 1/5/22. Tesla scheduled an app't to fix it on 1/18/22 (about 2 weeks later). They then cancelled it, saying "parts are unavailable." we have not been able to use the tesla since 1/5/22. We have not been able to get any answers from tesla service about what parts need to be replaced, or how this can be fixed if it's a software issue. We are leaving for fl tomorrow, and even asked tesla if they can find a service center between upstate ny and fl that will have the part (or whatever is needed) to fix this. They have been unable or unwilling to give us an answer. In fact, they have not been responding to text messages with the service. They are unwilling to give me a date when this might be fixed. It would be extremely dangerous for us to start the trip in the tesla y without any cabin heat/defrosting ability. And normal day-to-day use of the tesla y is impossible unless you dress for extreme cold temps -- even that doesn't solve the safety issue of keeping the windows defrosted. Very unhappy with tesla service and their lack of ability to help with this safety issue. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control |
| Date | Jan 21, 2022 |
| State | WI |
| Description | The traffic aware cruise control will suddenly and inexplicably agressively slow down or even slam on the brakes for no reason. If someone were following me close on the freeway, I would be rear ended. This behavior has been happening to me for almost 3 years now and has not improved, even though it is controlled and upgradeable via software. This is a known and far reaching problem that lots of tesla drivers have experienced and have named "phantom braking". I have video of some of my incidents as well as canbus data, showing how aggressive it can be in slowing a car down, for no reason. Unfortunately, many tesla owners now refuse to use tacc or autopilot since we feel it is too dangerous to use when other vehicles are nearby. I've opened support tickets with tesla in the past for this, but they claim that there is no problem, and others have heard the same thing as well. Please look into this major safety issue with tesla's so that we can feel safe fully using our vehicles again. Tesla likes to say that their autopilot feature is safer than a human, but clearly this is not the case when it has such a major software fixable bug as this. Thanks for listening and I hope that you can both see what a safety issue this is and help persuade tesla to fix it, for the safety of us and every other driver around us. |
| Category | Lane Departure: Blind Spot Detection, Unknown Or Other |
| Date | Jan 20, 2022 |
| State | NY |
| Description | Side cameras have terrible glare which make them useless |
| Category | Steering, Suspension, Wheels |
| Date | Jan 18, 2022 |
| State | CA |
| Description | My wife made a left turn onto agana drive from patterson avenue in santa barbara, california a few blocks our home. After coming to a complete stop before making the turn, she drove about 150 feet when the car swerved to the right and the right rear passenger side of our tesla model y hit left rear driver's side of another car (bmw). I drove over to assist her and it appears from the aaa tow truck driver that a part of the axle on the right passenger side rear wheel broke later confirmed by my insurance agent and my auto mechanic. It was surprising since she was had completed the turn, was driving slowly straight on agana drive at approximately 25mph when this part broke. Apparently, nobody was seriously injured, the parked car had nobody in it and no real estate property damage appears to have occurred. Was knocked up and over the curb due to the force of the impact braking the other car's rear axle and bending the frame. Our car is still being repaired a month later. Tesla appears to know about the problem since, according to the national highway traffic safety administration (nhtsa), there is a recall scheduled for 2020-2021 tesla model y cars with a recall date of 2021-11-20, recall no. 21v912000, recall notification stating tesla, inc (tesla) is recalling certain 2020-2022 model y vehicles. The front and rear suspension knuckles may fracture, causing the suspension links to separate, recall consequence stating suspension links that separate can reduce vehicle stability and control, increasing the risk of a crash and a recall action stating tesla service will inspect and replace the knuckles as necessary, free of charge. Owner notification letters are expected to be mailed 18 january 2022. Owners may contact tesla customer service at 1-877-798-3752. Tesla's number for this recall is sb-21-31-004. Contact for more details and information. |
| Category | Exterior Lighting, Unknown Or Other, Visibility/wiper |
| Date | Jan 14, 2022 |
| State | NM |
| Description | Tesla recently release their version 11 user interface. This update took a lot of safety features and put them behind menus. Windshield wipers, defrosters, seat warmers were all easily accessible in the previous version. Now they are wall hidden behind menus. If you need one of these features while driving, you get distracted while trying to find it which is dangerous. But these features are necessary to use while driving. |
| Category | Structure:body, Unknown Or Other |
| Date | Jan 13, 2022 |
| State | MA |
| Description | I think regenerative braking makes the tesla y fishtail and swerve when driving in snow, ice or slippery surfaces when you decelerate or go downhill. The regenerative brakes cause the car to suddenly brake in snow or ice. If you brake suddenly in snow in a normal car, you may swerve, and this swerving is worse if the car is turned slightly. A friend swerved suddenly going downhill in wa in a snow storm. He recovered by lightly touching the accelerator. My tesla y spun 90 degrees when I took foot off accelerator in snowstorm in ri and I was able to recover. Minutes later on expressway at 25 mph, I took foot off accelerator and the car spun 180 degrees and hit a guard rail. In the chevy bolt owners manual, under winter driving, the first bullet point they make is to put the car in d--which turns off regenerative braking. You can reduce the amount of regenerative braking on a tesla, but you can not turn it off. Under driving in winter on the tesla on the website, there is no mention of reducing the regenerative braking in snow or ice. I think any ev with regenerative braking is at risk of spinning out in snow, ice or on slick surfaces. |
| Category | Exterior Lighting:back Up Lights:switch, Unknown Or Other, Visibility/wiper |
| Date | Jan 11, 2022 |
| State | GA |
| Description | In a recent software update, my model y's backup camera has essentially become inoperable. Sometimes the backup camera does not display, or if it does the video feed lags significantly from real time making it unreliable and dangerous. |
| Category | Electrical System, Fuel/propulsion System |
| Date | Jan 01, 2022 |
| State | CO |
| Description | Heating / defrosting unit failed. While driving to work in 1 degree freezing weather my heating / defrosting unit would not provide a clear fog free windshield so I could safely see outside. Dealer has me scheduled for a date for repair but this is the second time this has happened. First time 9/2021 and now 1/2022. No inspection has happened yet. Warning message displayed saying that the climate control has failed. |
| Category | Exterior Lighting, Lane Departure: Blind Spot Detection, Visibility/wiper |
| Date | Dec 31, 2021 |
| State | CA |
| Description | Turn signal causes excessive glare effect on the side repeater cameras during nighttime use. Driver is unable to view blind spot camera feed properly when engaging in a lane change. |
| Category | Electrical System |
| Date | Dec 29, 2021 |
| State | CA |
| Description | While driving on a surface street, the vehicle stalled with very little time of warning for me to pull to the side of the road. The car came to a complete stop before I had a chance to completely pull over, leaving me in a vulnerable position. If this would have happened on the freeway I would have been definitely stranded in a potentially deadly situation. After calling tesla roadside assistance a tow truck pulled the car to a tesla service station. Tesla allegedly fixed the issue by replacing the drive inverter unit: asy, drive inv, 3du, 810a, sic, rear(1079924-15-h), see document attached. |
| Category | Back Over Prevention: Camera System, Unknown Or Other |
| Date | Dec 28, 2021 |
| State | TX |
| Description | Backup camera intermittently fails to activate/engage when the vehicle is in reverse. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Lane Departure: Assist, Vehicle Speed Control |
| Date | Nov 18, 2021 |
| State | IL |
| Description | On open freeway, I 76 between 7 am and 8 am tuesday november 16, between ogdallala ne and brush co. Using adaptive cruise control with autopilot steering (as well as without autosteer), multiple episodes of severe "phantom breaking" where the car slams on the breaks for no apparent reason. No other cars around. Flat, clear open freeway. Reported the issue to tesla service. Even though there were multiple (>10 episodes in one hour) they have demanded to know the exact time stamp. I was able to give time within 1 hour period, vehicle location. Service says if there is a hardware issue they will look at it. If it is "firmware" it will need to wait for a firm ware update. This is dangerous. What if the car slams on the breaks at 80mph, with someone following close behind? You might be rearended. Really serious safety issue. My car has latest fsd beta 10. 4. This is much worse than before this "upgrade" |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Lane Departure: Assist |
| Date | Oct 24, 2021 |
| State | MD |
| Description | I installed the full self-driving beta on my tesla model y the morning of 10/24/2021. Immediately after the update installed I began experiencing issues with the autopilot and tacc systems, as well as spurious forward collision warnings. These warnings involved the standard warning beeps and red indicators on the driving display, and at one point included an unnecessary emergency braking incident when no obstacle was in front of me. As such, I had reverted to driving the car in manual mode, not on autopilot, but left the option to use the autopilot systems and associated safety features enabled. I was driving in full manual mode on an interstate in the left lane approaching a tunnel, with no vehicles or obstacles in front of me. The car indicated a forward collision warning with the loud beeps, and the car applied brakes and started to swerve into the lane immediately to my right, in which another vehicle was driving and had to swerve as well. The car detected the event and saved the camera footage to my installed ssd. I have reported the incident to tesla, including providing the video of the incident. I am awaiting response from tesla. |
| Category | Back Over Prevention: Warnings |
| Date | Oct 06, 2021 |
| State | MD |
| Description | I put the car into the parking mode to back into a stall between two cars. The car backed into a shopping cart at the rear of the car to my left. There was a woman putting groceries into her trunk standing next to the shopping cart. I was able to stop the car before any damage to the cart or my car. The woman was never in danger of being hit. I asked the tesla service department to check out the sensors but the said that there was nothing wrong with the car and refused to check out the sensors unless I paid to have the check them out. They also refused to make a report of the issue. They said that the sensors "probably" saw through the cart and that it was my responsibility to make sure that the auto-park worked properly. |
| Category | Air Bags, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Sep 28, 2021 |
| State | FL |
| Description | The car suddenly picked up the speed in the parking lot, went over the car stopper, curb and hit the tree. The airbags never got activated, or the sensors were nonfunctional. I received a call in less than 1 minute from tesla roadside if I was safe. Paramedics took me to the er by 911. I had some injuries because of a malfunction of airbags, brakes, and warning systems. The car is towed to the nearby tesla-approved repair place. I am somewhat concerned about the cause, and I believe tesla knew what had malfunctioned in their car. I have been a safe driver without traffic tickets and accidents ever in the last 45 years. |
| Category | Lane Departure: Blind Spot Detection, Visibility/wiper |
| Date | Jul 30, 2021 |
| State | MA |
| Description | Backup camera appeared in on screen window as usual when I put the car in reverse to back into my parking spot. The camera looked clear and trajectory lines moved appropriately when I turned the steering wheel. However, main backup view in center of screen did not update as I moved the vehicle backward, it remained on a static, still frame of video. I reversed into a low fence post that I knew was behind me somewhere but could not be seen when looking out the rear window or using any of the mirrors. I usually look to the backup camera to show me where this post is and help back up close to it. There is a large blind spot behind this model of car that is well covered by the camera, but now that is has happened to me I have found many reports of the issue happening to others. Video of issue: https://youtu. Be/cc_0jkobpik |
| Category | Vehicle Speed Control |
| Date | Jul 24, 2021 |
| State | NY |
| Description | The car accelerates on its own, twice in last two weeks. First time was at a intersection, I applied accelerator pedal after the light turned green, with normal pressure. The car sped up unexpectedly and I had to immediately apply brake to slow it down. The second time I put it in reversal and as soon as I applied accelerator it jerked and sped up unexpectedly. Luckily both time the acceleration occurred when car were in slow speed and applying brake stopped acceleration. It also occurred twice before these recent two incidents since we bought the car 10 month ago but they happened far apart in time and we were not sure of its occurance. But the frequency with which the unexpected acceleration happens has become alarming and we become more sure of the certainty. I start to worry about what would happen if this occurs when the car is moving at high speed and whether applying brakes can be effective to correct the acceleration. |
| Category | Electrical System, Unknown Or Other |
| Date | Jul 05, 2021 |
| State | CA |
| Description | The system crashed and it said car was forward mode when the gear stock was stuck in reverse and I went ahead and banged behind car when removing car from parking instead of going forward . |
| Category | Vehicle Speed Control |
| Date | Jul 05, 2021 |
| State | IL |
| Description | My wife and I drove into a parking lot in a strip mall located at 1301 il route 59 to park the car. I was driving very slow at 5 miles an hour. As I pulled into a parking spot facing il route 59 which is a three lane highway, the vehicle malfunctioned causing it to uncontrollably accelerate. I was not able to control the car as it jumped the curb of the parking lot and went through the grass on the side of the roadway towards il route 59. To avoid driving onto il route 59 I was able to steer the car right and struck an at&t telephone box which brought the car to a halt. Police arrived on the scene to check the status of the accident. A police complaint has been filed. Police did not issue a citation to me as this was not my fault and there was clearly a defect in the car that caused this accident. Luckily my wife and I were not injured and the car was towed to a body shop for repair. I called tesla customer support and they said that they would review the car diagnostics to determine the problem. There were no warnings, symptoms or messages to indicate this behavior by the car. It just accelerated in its own. Please see attached documents for more information. |
| Category | Back Over Prevention: Warnings, Unknown Or Other |
| Date | Jun 17, 2021 |
| State | CA |
| Description | In the process of filing a claim court against tesla for garage door closing on my vehicle (because of homelink). Multiple damages and no help from tesla at all. Homelink was installed on my tesla y in february and the door closed twice on my vehicle while I was parking the car. Email me asap: [xxx] parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Exterior Lighting |
| Date | Jun 15, 2021 |
| State | CO |
| Description | Tail lights on both sides constantly fill with condensation blocking the visibility to drivers behind me. I have reported the problem to tesla but they keep saying it's within specs. The manufacture is only looking at pictures to make the judgment and not actually allowing me to come in to correct the problem. I have two model y's and they are having the same problem. |
| Category | Seat Belts |
| Date | Jun 04, 2021 |
| State | NC |
| Description | 2 weeks back one of the rear passenger seat belts stopped latching to the seat buckle. I filed a service request with tesla and scheduled a service appointment. They have rescheduled the appointment twice already and they haven't addressed the issue as the necessary parts are not yet available. I don't understand how to safely use the car with children if the seat belts are not working. |
| Category | Unknown Or Other |
| Date | Jun 03, 2021 |
| State | CA |
| Description | The trunk hatch door does not stop moving (opening or closing) when it comes into contact with an object. Incident #1: I closed the trunk not realizing that my husband was under the hatch door. The hatch door came down on his head and did not stop closing until he forced it to stop with his arm. Incident #2: I pulled the car into my garage but did not realize that I had not pulled the car far enough into the garage. I opened the trunk from the drivers seat. The hatch door hit the closed garage door and kept trying to open (scratching the hatch door on the garage door in the process) until I was able to pull the hatch door down hard enough for it to stop moving. This is a safety hazard. A child/person could get caught and injured in between the hatch door and the trunk and/or the hatch door and another object. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | May 31, 2021 |
| State | PA |
| Description | My vehicle fail to stop when another vehicle was in the middle of the road. My 2020 tesla model y did not stop and did not alert me in a upcoming collision incident. My vehicle fail to make a full stop with and without using autopilot. |
| Category | Service Brakes, Unknown Or Other, Wheels |
| Date | May 24, 2021 |
| State | TX |
| Description | On 5/24/21, I was driving in the rain on a busy 6 lane highway. I was driving under speed limit. The car hydroplaned across 3 lanes, past the divider and spun 180 degrees and I was able to bring it to a halt with fierce braking just before it crossed onto the other side. Some damage to car. I was unhurt. Sheriff came to assist me to safety. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | May 18, 2021 |
| State | IL |
| Description | I was driving east on may 7, 2021, on I-94 toward new buffalo, mi, on a clear day; no rain. A semi-truck was going 60 mph in the center lane of three lanes. I moved to the left lane to pass as I was going about 70 mph, the posted speed limit. There were no cars ahead of me in my lane for as far as I could see. Another car pulled up behind me very close—way too close—tailgating me. I was passing the truck and was parallel to the truck when suddenly the tesla automatically slammed on my brakes!!! The idiot who was tailgating me fortunately reacted quickly and also slammed on his brakes and simultaneously swerved hard left onto the shoulder—thereby averting what could have been a fatal accident!! My car could have been pushed into the wheels of the truck on my right and we could have been killed!! I was badly shaken but, fortunately, we were not injured and there was no crash. When we arrived at our destination I phoned the salesman at the chicago tesla sales office and described the incident. I asked him if I could disable the automatic braking feature and he talked me through the procedure. The tesla has a rear-facing video camera. I believe tesla should program that camera to see a tailgating car and make certain that no automatic braking be engaged if a car is following too close!! I believe tesla should investigate why this happened and should reprogram the software yo prevent it from happening again. I sent the tesla company two electronic messages through the tesla phone app as the tesla salesman suggested, but I have not received any response more than one week later. This is irresponsible!! We could have been killed yet tesla has ignored my two messages! If tesla does not fix this problem, it is certain that people will die in a parallel situation. We were just very lucky. |
| Category | Suspension |
| Date | May 06, 2021 |
| State | CA |
| Description | Here is another model y in the junkyard. Https://www. Iaai. Com/vehicledetails/39862499? Tenant=us&rownumber=65 the back wheel has fallen off. All the monkey metal suspension giblets are stretched and snapped. One whompy wheel can really spoil your day. Would it be too much trouble for you to issue a compulsory recall? Thanks keef |
| Category | Vehicle Speed Control |
| Date | May 06, 2021 |
| State | TX |
| Description | On three occasions after taking my foot off the accelerator, my car starting accelerating on its own. I could feel the acceleration and was able to stop it by putting my foot on the brake. I did not touch the lever to set the speed, the pedal did not get stuck on the carpet and I did not confuse my accelerator for the brake. This seems to be a very dangerous situation, especially in heavy traffic or if I did not immediately react to put my foot on the brake. Each time this happened while the car was in motion and after I had taken my foot off the accelerator to allow the car to slow down. Instead it sped up. Since this happened on three occasions, the dates and mileage at the time are not exactly as indicated below. |
| Category | Structure:body |
| Date | Apr 27, 2021 |
| State | VA |
| Description | Rear passenger doors do not have an easily accessible/marked interior emergency manual latch release. In the event that power is lost to the vehicle, one must remove a mat in the door pocket, pry open a cover, and pull an unlabeled cable to release the door latch. This is also the case in at least the tesla model 3, don't know about x and s. The front doors have a separate handle above the window control on the armrest for manual emergency release, but this is not present on the rear doors. The hidden release is not something that a rear seat passenger, especially a child, would be reasonably expected to be capable of operating in the event of an emergency, and could lead to entrapment if the front doors are not openable due to accident damage. |
| Category | Air Bags, Seat Belts |
| Date | Apr 06, 2021 |
| State | CA |
| Description | A few weeks after I bought my car in early june 2020 I got an error on my screen that said the passenger safety restraint system had failed. It took tesla several weeks to send a mobile technician to my house to look at the error, they kept rescheduling the appointment. By the time they showed up the error had gone away on its own. I felt very unsafe having any passenger in my car during the first few weeks of having my car. When the mobile tech finally looked at it on july 1st 2020, he advised me to take it in to the service center because he didn't have the parts or tools required to diagnose it further. I sent tesla several text messages to 408 560 5674 asking to have my seatbelt module replaced asap, indicating the error as a passenger seatbelt restraint system failure. I also sent the santa clara service center an email july 2nd the day after the mobile tech visited. The earliest appointment they'd let me schedule was a almost a month out, on july 29th. - my passenger restraint system failed on my new model y. I had a mobile tech come look at it and he told me I need to take it to the dealer. I made an appointment and the earliest I can get you to fix it is july 29th? This is unacceptable for a safety issue. Please find some time to get me in sooner or I will have to get the ntsb involved. - when santa clara finally looked at it in 2020, they told me the mobile technician left no notes about the issue and that too much time had passed to diagnose the issue because the logs were deleted. I was pretty upset but they convinced me to take it home and wait for the issue to reproduce itself again. Finally this past week it happened again on march 28th I was driving down to santa barbara from san jose and this time safety restraint failure popped up in the middle of my drive. They said they fixed it but this car is dangerous and I don't feel safe in it. |
| Category | Electrical System, Unknown Or Other |
| Date | Mar 31, 2021 |
| State | CA |
| Description | While traveling on northbound us-101, the infotainment/dashboard screen froze. The climate control suddenly went full blast on the coldest setting, speedometer stopped updating, and all infotainment/dashboard controls were unresponsive. The turn signals appeared to work, but stopped making its clicking sound. I could only tell it worked by seeing the light reflection from road signs. I was reset the system by pressing both steering wheel buttons for 10 seconds or more and then infotainment screen turned off. It did not restart until a couple of miles later when I exited the highway. The car continued to accelerate and brake normally the whole time. |
| Category | Exterior Lighting |
| Date | Mar 25, 2021 |
| State | CO |
| Description | Break light builds up condensation and obscures the lights from being seen. I reached out to tesla to have the part replaced under warranty. They claim that condensation to that level is normal. I think it's a safety risk. |
| Category | Steering, Suspension |
| Date | Mar 02, 2021 |
| State | CA |
| Description | Here is a badly smashed model y in the junkyard. Https://www. Iaai. Com/vehicledetails/39229111? Tenant=us&rownumber=21 it is certain that occupants would have been killed or injured. Bearing in mind the numerous model y cars that have been reported to have suspensions snap off for no good reason there is a high probability that this crash was caused by a suspension failure. The broken ball joints, protruding drive shaft and detached wheel point towards this crash being caused by a whompy wheel. Please investigate the circumstances of this crash and obtain data from the black box. Thank you. Keef |
| Category | Electrical System, Service Brakes, Steering |
| Date | Feb 18, 2021 |
| State | NJ |
| Description | Automatic vehicle hold disabled. Regenerative braking disabled. Traction control disabled. Stability control disabled. Steering assist reduced. I was turned 360 degrees when trying to turn left. Car was sliding during drive. |
| Category | Suspension, Wheels |
| Date | Feb 06, 2021 |
| State | CA |
| Description | Here is a 2020 model y terdsla in the junkyard. Https://www. Iaai. Com/vehicledetails/38946687? Rownumber=12 the back wheel has gone walkabout. The hub carrier has cracked off from the brake rotor. This is a manufacturing supply chain failure. This could easily have caused a fatal crash. Please investigate this alarming incident. It is unlikely that this is the only such case. In fact identical failures on tesla cars of various models have already been reported to nhtsa. Thank you (for nothing) keef |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Lane Departure: Assist, Unknown Or Other |
| Date | Jan 31, 2021 |
| State | PA |
| Description | The other day I was stopped at a red light, awaiting green in a left turn only lane. It was a long light and I may have been distracted by a conversation with my passenger. I am 99% certain that I did not have my foot on the brake pedal because I rarely use it now-a-days with regenerative braking and tacc. The green light chimed and I instinctively pushed upward on the right stalk, double checking (in my mind) that I had disabled tacc and autopilot, knowing that I was about to turn left. Unfortunately this 'conditioned' behavior of mine inadvertently put the car in reverse!! I pressed the accelerator and nearly backed into the car behind me. It completely caught me off guard since my expectation was that the car would move forward. Obviously I was wrong. The driver behind me was disturbed, however I did avoid making contact by hitting the brake pedal. While I certainly realize that I am fully responsible for the confusion, I do believe that tesla safety engineers might want to explore this scenario and seek out a preventive safe-guard. Perhaps software can prevent car from switching to reverse unless the brake pedal is depressed. Or maybe a much larger "r" indicator that blinks and beeps. I'm sure it is an easy fix. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Power Train |
| Date | Dec 30, 2020 |
| State | NC |
| Description | Autopilot/cruise control disengage function should not be on activated by selecting up/reverse on the gear selector. Car inadvertently went into r reverse when disengage was commanded. Narrative: car was on interstate at highway speed with navigate on autopilot and adaptive cruise control on. An accident occurred on the expressway and the state police began to shut down the road. The car successfully and safely automatically stopped behind traffic in front. Police began directing stopped traffic to move off roadway. I selected "up" or disengage on the gear selector and the car instead went into reverse. I stepped on accelerator and car moved backwards without warning. Disengage autopilot/adas needs to be a separate function and different control motion from selecting r reverse like on model 3. Very dangerous. |
| Category | Structure:body, Vehicle Speed Control, Wheels |
| Date | Dec 28, 2020 |
| State | MD |
| Description | I was in a parking garage next to my work and was parking between two cars, I was coming to a complete stop when my car suddenly accelerated and hit the pillar on the left side. It was only a few seconds and I applied the brakes and put the car on park. This is a brand new car with less than 500 miles on it. I felt that the car suddenly accelerated when I was completely stopping. Later, I found out that this has been reported with other tesla vehicles in a parking garage similar to my situation. Tesla still has not provided the report to me saying it is proprietary information, but take no responsibility. Damages has cost me almost ,000. I have been driving for more than 30 years and I have a perfect driving record. |
| Category | Lane Departure: Blind Spot Detection, Unknown Or Other |
| Date | Dec 27, 2020 |
| State | PA |
| Description | I realized that model y 2020 doesn't not have pedestrian warnings speakers even though my car built is from 2020 (between june-august). I took this delivery of model y in early first week of september. I am wondering nhtsa mandate this law in september of 2019. Since my car do not have even produced in 2020. I am really concerned about pedestrian popping out from no where. There were some times I almost near miss pedestrians. This mandatory feature could have helped. |
| Category | Suspension |
| Date | Dec 13, 2020 |
| State | CA |
| Description | This is a complaint about systemic failures in tesla suspension components that affect all years and models of teslas on the roads. Please note that I have used the vin of a random tesla model y since the vin of the car in question is unavailable. Here is a link to a video in which an owner shows his car broken down on the side of the road because the front control arm has simply fallen off the car. Https://www. Tiktok. Com/[xxx]/video/6904844653024054533 this failure could easily have caused a fatal crash and it is most likely that the failed control arm would not have been identified as the cause of the crash. Do you really think that this kind of thing is acceptable? Are you just going to let lord elon continue to get away with murder?? Am I really the unhinged one? [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Lane Departure: Warning, Unknown Or Other |
| Date | Dec 09, 2020 |
| State | IA |
| Description | My car is a 2020 model y, delivered on june 27, 2020. This fall, I've had an issue crop up that looks like it's been addressed in the past (at least for models s, x and 3 before march 31, 2019). The problem is that on several occasions (specifically on 11/26/20) while driving on city streets and with humid and cool weather (here in iowa) I've had a report on my display indicating that the b pillar camera is obscured. This, of course, would disable auto drive (including auto lane change) but I'm also concerned that this blind spot may mean that lane change protection during traffic aware cruise control (I. E. *not* auto drive) will not work, or not be very effective, either. The only formal reference I can locate for this problem is service bulletin sb-20-12-002 but the remedy proposed there has apparently been implemented on all production vehicles starting on march 31, 2019. Well, that solution for this design defect clearly does not work. On november 26, 2020 (the date of the first occurrence of this issue on my model y), I requested a service appointment. This was based on the seriousness of the problem given the display warning I received which requested that I stop the vehicle and clear the obscuration immediately. Upon stopping, a glance at the b pillar camera location showed that the issue was one of condensation on the inside of the protective glass over the camera (see attached). From online forums, it's clear that I'm far from alone in having this issue. My service appointment date was originally set for december 17, 2020 but has been canceled as of today. The service center handling my requests is saying that this is "normal" operation of the vehicle and, while the camera may be operating as designed, I disagree that it should be working this way since it removes blind spot awareness from the vehicle's software system and the occurrence is random. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Unknown Or Other |
| Date | Dec 08, 2020 |
| State | TX |
| Description | My 2020 model y lunged forward while sitting at a red light behind a pickup truck. I did not touch the accelerator ans the brake would not stop the car. I impacted the pickup truck and damaged the left center of the car front sliding under the pickup bumper. It was as though the car took over on it own. There was no reason for me to have my foot on the accelerator and I was stopped 6 feet back from the pickup in front of me. I am now afraid something is wrong with the car causing this to happen and it should be evaluated by tesla. I reported this to tesla and was told I would hear something back in 3-5 weeks. The damage can be fixed to the car but I am now fearful of driving it. |
| Category | Suspension, Unknown Or Other |
| Date | Dec 04, 2020 |
| State | CA |
| Description | Here is a model y in the junkyard. Https://www. Iaai. Com/vehicledetails/38263120? Rownumber=1 the back wheel has fallen off because the hub carrier has cracked off the brake rotor. It looks as though the cast monkey metal assembly is made to the usual tesla quality standards. The back of the car has collapsed like a souffl hit by a sledgehammer.. I don't suppose you'll be taking any action. Wouldn't want to upset lord elon would you? Have a great day. Keef |
| Category | Steering, Suspension |
| Date | Nov 28, 2020 |
| State | CA |
| Description | Nhtsa is conducting investigations into tesla suspension breakages. Here is further evidence that the breakages are not restricted to certain models and certain years but are generic to all teslas and caused by low quality suspension and steering components. Here is a model y in the junkyard: 2020 tesla model y long range https://www. Iaai. Com/vehicledetails/37686849? Rownumber=3 the attached photograph shows that the ball joint connecting the steering rod to the knuckle has snapped in half. There have been numerous failures of tesla ball joints where the stem has snapped and it appears that the steel stem has had a brittle fracture caused by faulty heat treatment and annealing. There is no impact damage that would account for this breakage. It is a material failure indicative of a systemic problem with tesla's suppliers and tesla's quality assurance. This complaint is filed in the interest of public safety. Please take urgent action to prevent further loss of life. Thank you keef |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes, Vehicle Speed Control |
| Date | Nov 27, 2020 |
| State | NJ |
| Description | We recently purchase tesla model y on 29th september 2020. We notice more than twice while driving model y on freeway at 65mph and the car decided to randomly slam the braked (panthom braking) while in autopilot in middle of the freeway. We were on garden state parkway in nj. We did reported to tesla via voice command but no we been scare driving the tesla on cruise control or auto pilot and worried about rear end accident. Its very dangerous and safer issue. There has been no response from tesla. While researching about panthom breaking in tesla, I found so many tesla car customer having same issues. It's been happening with all the tesla cars since 2016. Seems like there has been no action taken from tesla. We notice auto pilot will brake at same spots on the highway near shadow of light in night. This seems to be at exits and it really dangerous. I also read on the net that phantom braking is happens shadows under bridges phantom, I have no reason to suspect it has been fixed. Please take a look into this issue. Its been out there and it is very scary when driving car on auto pilot or cruise control. |
| Category | Suspension |
| Date | Nov 22, 2020 |
| State | CA |
| Description | Here is a tesla model y in its natural environment the junkyard. Https://www. Iaai. Com/vehicledetails/38164352? Rownumber=7 the front wheel has fallen off. The complete hub and wheel bearing assembly which should be secured by 3 bolts has popped apart. The slightly mutilated wheel is lying on the ground at the rear of the car. It would have been nice if the bolts had been properly tightened before it left the tent factory but hey this is a tesla so what can you expect. Have a nice day keef |
| Category | Suspension |
| Date | Nov 22, 2020 |
| State | CA |
| Description | Please note that I have substituted the vin of another damaged tesla model y in order to make this submission. This is not done with any fraudulent motive as has been alleged by elon musk in regard to some of my other genuine public spirited complaints. Now, on with the show. Here is a model y in the junkyard. Https://www. Copart. Com/lot/56817590/photos/2020-tesla-model-y-mi-detroit to misquote oscar wilde - to lose one wheel may be regarded as a misfortune; to lose both looks like carelessness. The loss of the back wheel is certainly careless. The cast monkey-metal brake rotor and hub assembly has cracked in half. The front wheel and suspension has whomped in the traditional tesla way. There is a class action underway - I hope you enjoy your day in court. Https://www. Plainsite. Org/dockets/4etiulzdr/california-northern-district-court/williams-v-tesla-inc/ keef |
| Category | Service Brakes, Unknown Or Other, Vehicle Speed Control |
| Date | Nov 17, 2020 |
| State | VA |
| Description | Went to see an eye dr, try to get to a parking spot which there were a whole row of empty parking spaces. As I turned into the parking spot it suddenly accelerated over the curb, I then applied the brake but still keep going then it the wall about 8ft fr the curb straight on. I've been driving for 35 yrs and never accidentally apply to wrong pedal. I went to tesla near by to complain right away and they insist I have applied to wrong pedal! Such a irresponsible statement! I dont have to drive the car again if you can send someone to investigate if the car has some recording to view like a blackbox for an airplane. Tesla may claims they r right for other cases they have but I m very sure I never accelerate into the parking spot. I have the video recording the car driving and you can see it started accelerate as I turned into the parking spot like many people claim on the internet that they experience similar situation. |
| Category | Air Bags, Vehicle Speed Control |
| Date | Nov 16, 2020 |
| State | CA |
| Description | Tl* the contact owns a 2020 tesla model y. The contact stated that while his wife was driving into the driveway of their resident, the vehicle accelerated forward without warning and crashed into the garage. No air bags deployed. The contact mentioned the safety collision did not function. The contact sustained injuries from the seatbelt to the neck, chest, shoulders and upper back where he was taken to urgent care then taken to the hospital. The wife who was the driver sustained minor injuries to the chest, arms, and neck where she received medical attention for at an urgent care. No police report was filed. The vehicle was severely damaged on the front drivers side. In addition, the garage door frame damaged. No dealer was contacted. The vehicle was not towed. The manufacturer was notified of the failure and informed the contact that an engineer had to estimate the vehicle damages. The failure mileage was approximately 800. |
| Category | Vehicle Speed Control |
| Date | Oct 29, 2020 |
| State | CA |
| Description | This is my third tesla (model s and x and now y) in the last 10 years. I was the primary driver having over 40k miles driven. I do not suffer from any medical problems. On monday morning october 5th around 9am I made my way to my local supermarket. I pulled into the parking lot slowly. The tesla model y was less than a week old, so I was driving extremely slow trying to find a parking space where I would least likely get a doording. I spotted a space, and proceeded to slowly turn into the space. As I was pulling into the parking space, I slowly took my foot off the accelerator (gas) and noticed that the car was not stopping, usually as soon as I took my foot off the 'gas' the car normally stops abruptly. The car was not stopping. I noticed a woman and child in my path, so I put my foot on the brake, the car did not stop. The car jumped a curb and proceeded to pin the woman in my path against a wall and the tesla y model. I drive with one foot only, and I have never confused the 'gas' for the brake. There is something wrong with this car. There was k damage to the front of the car but no airbag inflation. The damage to the pedestrian is currently unknown. |
| Category | Structure:body, Vehicle Speed Control |
| Date | Oct 26, 2020 |
| State | CA |
| Description | I was slowly pulling the tesla model y, vin #[xxx], on tuesday morning, september 1, at approximately 11:15am. I was about 3 feet from the front of the garage when the car without my prompting suddenly rapidly accelerated into the cabinets and ruined them along with the wall they were hung on, removing the wall from the foundation. This also caused considerable damage to the car which only had approximately 450 miles driven on it. We also own a tesla model 3 which I have driven extensively therefore making me very familiar with the tesla drive train. In no way was this any type of operator error as tesla has suggested after their review of the vehicle data. This is clearly a design flaw with this car and thankfully there were no serious injuries associated with the crash. I am extremely shaken up by the incident and won't ever feel confident driving that car again. Photos of the damage are available for review. Redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *cc |
| Category | Steering, Suspension |
| Date | Oct 24, 2020 |
| State | CA |
| Description | Here is a 2020 model y in the junkyard https://www. Iaai. Com/vehicledetails/37686849? Rownumber=56 it has been partially disassembled which makes it hard to determine why it ended up being written off. However. The front motor and suspension has been removed as a complete assembly and it is obvious that there has been a suspension and steering failure. Blown up photograph is attached to this submission. The top ball joint has slipped out of its stupidly designed slot. Worst of all the steering arm ball-joint has popped apart. In a virtually new car this is just ludicrous. Is there any point in me continuing to report these defects to nhtsa? Should I file my complaints with the chinese safety authorities? They see to be more interested in enforcing vehicle safety regulations than you guys. Have a safe day. Keep a look out for oncoming teslas. Regards your friend keef |
| Category | Steering |
| Date | Oct 23, 2020 |
| State | CA |
| Description | Driving south on i5 in sacramento at 55-60 mph with auto-steer engaged, the car suddenly veered to the left. To avoid sideswiping the car in that lane I steered to the right. The system tried to steer to the left again, but I forcibly steered to the right.. Swerving back and forth, this continued for about 50 yards until I was able to bring the car under control. Fortunately, no one was in the right lane or I would have collided with it. This may have been caused by the absence of lane markings in a construction zone. |
| Category | Electrical System |
| Date | Oct 13, 2020 |
| State | CA |
| Description | My car was parked in a secured garage and the rear passenger window shattered during the night when no one was within 100 feet of the vehicle. |
| Category | Service Brakes, Structure:body |
| Date | Oct 09, 2020 |
| State | CA |
| Description | October 8 2020, 5:00pm. Heavy traffic on I-5 north at anaheim, ca near harbor blvd/ball rd exit. I had just changed lanes to the right in preparation to take the exit. Due to heavy traffic, my speed was approximately 10 mph. Immediately after settling to the new lane, toyota rav4 in front of me brakes aggressively. I was about 6 ft from this car, and immediately pressed my tesla y brake pedal hard in an attempt to avoid collision. But, my tesla y would not stop. The wheels did not lock into full braking. Tesla's automatic emergency braking did not engage, and its collision warning system did not alert me. As I am pressing the brake pedal hard, all I can do is to witness that we will collide. None of tesla y's safety features engaged to save me from this collision.*ln*jb |
| Category | Electrical System, Fuel/propulsion System, Power Train |
| Date | Sep 13, 2020 |
| State | CA |
| Description | Incident: car shutdown and power failure with little warning. Time/date/place of incident: 9/7/2020, approximately 5:20pm in livermore, ca. While driving at a speed of approximately 45 mph eastbound on w jack london blvd (past wolf house drive), the car's computer displayed an "unable to drive" message (error code di_a137) and instructed us to pull over. Since we were on a 2-lane road with no shoulder we proceeded to the nearest driveway (turning left to a driveway at ~1105 w jack london blvd). The car vibrated violently then shutdown. The estimated time between the initial warning and shutdown was only about 5 to 10 seconds. Other error codes/messages displayed were "power reduced" (dir_a126) and "vehicle shutting down" (di_a063). We called tesla roadside assistance from the vehicle and were instructed to power cycle the car by having all passengers and driver exit the car, close all doors, then have the driver enter and step on the brake. We did this and the car restarted as normal. We drove home for about 45 minutes without incident, but we were obviously concerned that this could happen again, so we kept to the right lanes whenever possible and limited speed. Other information: about 20 minutes prior to this incident we had charged the vehicle at the livermore tesla supercharger. It was also a record hot day (111 f). This is a new car purchased in july 2020 and at the time the odometer was approximately 1,300 miles. The earliest service appointment I could get is scheduled for 9/17/2020, so I do not have any additional info from tesla on why this happened, or how this will be repaired. The service agent mentioned a firmware failure as a possible cause. We were fortunate to be able to get off the road before the car completely stopped but if this happened on a freeway, we may have been in a high speed crash with a stalled car. |
| Category | Suspension |
| Date | Sep 11, 2020 |
| State | CA |
| Description | Here is a tesla model y in the junkyard. Https://www. Iaai. Com/vehicledetails/37390387? Rownumber=4 the front suspension has fallen off. It is highly likely that the reason it fell to bits is that the nuts came loose. Here is the forum thread that proves this bolt falls off far too easily. Https://teslamotorsclub. Com/tmc/threads/be-aware-tie-rod-safety-life-and-death-issue. 205014/ naturally the tesla fanboys rush to the defense of the sacred tesla. I would be grateful if you would investigate this and ask tesla to glue the suspensions on a bit better. Thank you keef |
| Category | Suspension |
| Date | Sep 02, 2020 |
| State | CA |
| Description | Here is a lovely tesla model y in the junkyard. Https://www. Iaai. Com/vehicledetails/37278352? Rownumber=0 and guess what? The back wheel fell off! All the suspension giblets have snapped like a pretzel. It seems highly unlikely this is the result of collision damage unless it was charged by a pygmy hippopotamus. Would you kindly have a word to tesla and ask them to do a better job of manufacturing the suspension giblets. Thank you once again. Keef |
| Category | Steering, Suspension |
| Date | Sep 01, 2020 |
| State | CA |
| Description | Please note that I have used the vin of a junkyard model y to file this complaint. This complaint affects every model y on the roads. Here is a discussion thread in which several owners report that vital nuts on the suspensions are vibrating loose and falling off. Https://teslamotorsclub. Com/tmc/threads/be-aware-tie-rod-safety-life-and-death-issue. 205014/ several of the posters indicated that they would be reporting this problem to nhtsa but they will probably not because they are "supporting the mission! The manufacturers of the lock-washer have excellent videos that explain why the nord-lock washer is liable to fail in this application and that a much better choice would be the nord-wedge. Https://www. Youtube. Com/watch? V=vinyuxftnw0&feature=emb_logo https://www. Youtube. Com/watch? V=cdlmbmv9icu&feature=emb_logo this would be a very low cost improvement and would save lives. The photographs on the thread prove that the nuts are vibrating loose and falling off. Tesla defenders on the thread accuse the original poster of fud! Please issue a recall. Thank you |
| Category | Unknown Or Other |
| Date | Aug 26, 2020 |
| State | TX |
| Description | Since my wife and I took delivery of our new model y, we have had multiple issues which have required servicing. These issues range from wires hanging from underneath the vehicle to window alignments to our turn signal note working and many other issues. Lately the issues have become a hazard to the occupants of the tesla and to the public. This very serious hazard has to do with the vehicles control display. The display has frozen in place not allowing us to know what gear we are in, how fast we are going and whether the signals are operating. This problem happened twice and week and now is happening every other time we get in the vehicle. We have had to deal with a frozen or blank or malfunctioning screen while driving down ih-10 endangering us and the drivers around us. We are essentially driving blind. It is a frightening feeling having the display freezing and then rebooting while driving down a busy highway. We though this was a one off, the first couple of times this happened; now it is happening every other time we get in the vehicle. Today, the screen rebooted twice and even after that, the sound never came back on. We had no access to the radio navigation guidance or audible signals. Not to mention that the air conditioner fan suddenly went from high to low on its own without anyway to control it. The vehicle randomly alerts us that the front hood is open while we are driving; this happens very often along with the other issues. The screen randomly displays hazrds while driving and the speed and gear select disappear randomly, rebooting over and over while driving. The car also braked very hard on the highway recently for no reason. My wife and I were both in the vehicle. We have many videos and pictures of these occurences. Many more random safety issues, too many to list while driving. Very high safety issues. |
| Category | Unknown Or Other |
| Date | Aug 09, 2020 |
| State | FL |
| Description | Secondary front hood safety latch failed causing my hood to open while on highway |
Share your story
Does this ring a bell? Have you had a bad experience too? Sound off and share your experience with other visitors in the comment box below.
About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
See more posts from Brian Jones
I recently was involved in a motor vehicle collision with the Model Y. I side swept one vehicle and rear ended another one in front of me. Please know my foot was on the brake the whole time this happened. The car went lunging forward two times and did not want to stop. Are they not made to detect objects around the vehicle? I am just glad no one was injured and that there were no pedestrians around.