2020 Subaru Forester Problems and Top Issues – Is Your Car A Lemon?

Windshield cracking, electrical system and steering issues among the top complaints received by the NHTSA from vehicle owners

By Brian Jones | Updated on

By Brian Jones | Updated on

Subaru is long a leader in reliability and consumer satisfaction, so one would think the 2020 Subaru Forester would impress the same way. However, despite being a Top Safety Pick+ from the IIHS, the new Forester shows many defects that could be harmful to occupants. This model regularly suffers from a faulty electrical system, defective steering and terrible visibility.

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NHTSA Complaints for the 2020 Subaru Forester

Complaint CategoryNumber of Complaints
Visibility/wiper
223
Unknown Or Other
81
Electrical System
44
Visibility:windshield
35
Engine
12
Structure:body
11
Vehicle Speed Control
10
Forward Collision Avoidance: Automatic Emergency Braking
10
Power Train
9
Service Brakes
9

Problems with the Electrical System

On a modern vehicle, the electrical system is responsible for a large amount of functions. One of these is to run the power lift gate, which appears to be causing trouble with the Forester.

One NHTSA complaint states, “Power lift gate open while parked during all-day sporting event (total of 8 hours). No other doors open, no auxiliary use of battery was in use, battery was dead and I was left stranded in parking lot.”

Aside from the trouble this caused the battery, imagine if there had been valuables in the vehicle during that time. That owner could have lost a lot if there were dishonest people nearby. Aside from this electrical concern, there’s another problem occurring. Service Bulletin #11-200-20R talks about how some owners are having trouble starting the vehicle in sub-freezing temperatures or struggling with a surging engine while driving in high altitudes. To repair this problem, an update is needed to optimize the ECM. However, these are concerns that should have already been worked out by Subaru, especially considering many of the fan base is the outdoorsy type. Perhaps Subaru no longer wants to appeal to anyone that’s heading skiing during the winter.

Problems with the Steering

Another important aspect is the steering capability of the Forester. This vehicle needs to stay on the road, but it seems to be a real problem for many drivers.

Another NHTSA review states, “I was driving my 2020 Subaru Forester Sport in the left lane along an on-ramp to the highway, which consists of a road that curves to the right. There was snow on the ground but the roads were clear and dry. Suddenly and in a matter of a few seconds, the car began to beep continuously while the steering wheel veered to the left and locked, and the anti-lock brake system kicked in as I tried to correct the wheel and brake the car. I was suddenly completely out of control of the vehicle as the car drove me off the road and down into the snowy median, where it rolled at least once before landing upright. I believe the error with the car may have occurred with Subaru’s brand-new land centering technology, released with the 2020 Edition vehicles. The technology will physically direct the steering wheel towards the center of the lane if it detects the vehicle is getting too close to either lane line. Lane centering is a feature of the Subaru’s driver assist technology, called Eyesight. I’m unsure if the malfunction occurred with Eyesight or with the lane centering function specifically.”

This is one situation that Subaru hasn’t issued a response for. However, flipping a car because of out of control steering seems to be a large enough reason for safety ratings to be adjusted. After all, how can this vehicle be one of the top-rated in terms of safety if it is flipping owners around on the road? The very technology that was designed to keep people safe is turning against them, sort of like something seen in a bad science fiction film.

Problems with the Windshield Cracking

Finally, it’s time to look at the largest complaint about the Forester. With more reports than anything else, it appears that this Subaru model contains defective glass.

Here is one last NHTSA complaint to review. “Windshield rock chip. While driving Eastbound on I-90 outside of Seattle, a rock hit the windshield and immediately cracked it. This is the third incident of rock chips to the windshield. I had previously had two chips within a month of each one. I made an insurance claim after the second chip because the windshield split. This was in March 2020. The windshield was replaced and is now chipped already again. A complaint will also be filed with Subaru as this is the third time the windshield has chipped between two different windshields. This vehicle is not even a year old yet.”

Again, Subaru has chosen to take the silent route when dealing with these complaints. However, there are some structure-related communications that show the level of care that the automaker uses. Service Bulletin #12-279-20 states that Subaru needed to create new outer door handles because there were numerous reports of the chrome finish peeling off. While no one is discounting the value of a nice-looking vehicle, wouldn’t it be more important to ensure that the glass isn’t shattering onto drivers? Apparently, that’s irrelevant, especially when dealing with a safety rating.

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Complaint Data

CategoryVehicle Speed Control
DateFeb 02, 2023
StateUT
Description
While merging into a lane, I went to accelerate. I pressed the accelerator pedal to the floor to quickly get up to the speed of traffic. After successfully merging into the lane, I took my foot off of the accelerator pedal and noticed that my vehicle was still accelerating. The floor mat was not interfering with the accelerator pedal. Thankfully, slamming on my brakes while in the middle of a lane caused the accelerator pedal to come off the floor and my vehicle began to decelerate. This was frightening and an absolute hazard to the well-being of myself and other drivers and pedestrians on the road. Without quick thinking and a lack of traffic ahead of me, I and others would have likely been involved in a life-threatening traffic accident. Whether this is a reoccurring incident or a one-time incident, this is not acceptable for any vehicle sold and allowed to be driven by a manufacturer or dealership.
CategoryVisibility/wiper
DateJan 26, 2023
StateNC
Description
Windshield cracked in j shape starting at the center of the bottom. The crack appeared overnight; there was no crack when the car was parked the night before, and the crack was observed when entering the car the next morning. No impacts observed. Approximately 12k miles.
CategoryVisibility/wiper
DateJan 20, 2023
StateMA
Description
The headlights produces little to no lighting when driving at night. I almost got into an accident last night because I had extremely low visibility, even with the high beams on.
CategoryVisibility/wiper
DateJan 17, 2023
StateWA
Description
Driving car in my town to grocery store. As I was driving, I looked in rearview mirror and noticed the windshield had spontaneously developed a 6 inch crack running straight down from the middle of the top edge, directly over the rearview mirror. The crack was not there when I'd started driving approximately 30 minutes prior. No impacts, not using wipers, temperatures have been moderate. There is no glass chip or other indication of impact at the edge of the windshield or on the adjacent edge of the car roof. There is no other visible damage to the windshield. The car is 2 months out of standard warranty. I will be filing an insurance claim.
CategoryElectrical System, Engine
DateJan 03, 2023
StateMN
Description
The subaru starlink system has no controls around transfer of ownership. I only discovered this after receiving a 0 charge 2 months after I traded in the car to a subaru dealer. Even after trading in the car I was able to unlock, lock, start the car, and track the cars location. This represents a significant safety risk to the consumer and must be addressed immediately.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Power Train
DateJan 02, 2023
StateCA
Description
Thermo control valve stays open. Needs replacement. Automatic brakes have gone on with no car in front of vehicle. Unsafe.
CategoryVisibility/wiper
DateDec 29, 2022
StateCA
Description
Windshield cracked while parked during the day. No visible reason for the crack - no chips, divots, or impact marks on windshield. Crack runs from bottom corner of driver's side windshield up to mid windshield right in the line of vision for driver.
CategoryElectrical System, Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking
DateDec 27, 2022
StateIA
Description
When I was driving this car one night, every dash light was suddenly activated and remained on -- and as a result all safety features were deactivated. When I was able to do so, I touched the battery cables together to reboot the system. I had to do this 3 times over the course of 4 days. Realizing the problem was chronic, I took the car to the dealership (a 2 hour drive), where a service tech explained the problem 'was caused by a low battery.' this car is only 2 years old. A new car battery should last longer than 2 years. It thus seems to me the battery was defective or the car improperly drained it somehow. More important, there is no warning that a 'low battery' -- one which can easily start a car -- could still deactivate safety features while driving.
CategoryUnknown Or Other
DateDec 27, 2022
StateTX
Description
Windshield cracked with out any other related damage. No rock chips or other damage. While sitting still windshield popped and a small 1/2 inch crack started on the edge of the glass and spread all the way across the windshield. Subaru clames there is no coverage even tho there is no damage to the windshield
CategoryVisibility/wiper
DateDec 27, 2022
StateWI
Description
The windshield cracked while I was stopped at a light. It creates a visibility issue. The windshield was repaired previously and has cracked again. The vehicle has not been inspected the manufacturer, police, insurance or others. There were no warnings prior to the incidents.
CategoryVisibility/wiper
DateDec 02, 2022
StateWI
Description
I bought this vehicle new. In the past three years, I have needed three windshield repairs. The first two were chips that could be filled and repaired. Most recently, a small chip has begun cracking and will require replacing the entire windshield at substantial cost. This vehicle is more prone to windshield damage from normal interstate use than any other I have driven in four decades.
CategoryVisibility:windshield
DateNov 28, 2022
StateNC
Description
The contact owns a 2020 subaru forester. The contact stated while driving approximately 60 mph, the contact became aware of a crack on the windshield on the far-left driver's side about three inches above where the vin was located. The contact had taken the vehicle to a glass shop where it was diagnosed that there were several cracks and determined that the windshield needed to be replaced. The vehicle had been repaired. The contact stated that the new windshield had developed a crack and needed to be replaced. The vehicle was not yet repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 34,500.
CategoryVisibility/wiper
DateNov 26, 2022
StateCA
Description
Windshield suddenly cracked from lower passenger side almost 2-feet long. No obvious cause, driving around 50 mph in 62 degrees, clear sky.
CategoryVisibility:windshield
DateNov 25, 2022
StateNC
Description
The contact owns a 2020 subaru forester. The contact stated that while her friend was driving 70 mph, the windshield started to crack at the center base of the windshield. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 16,000.
CategoryVisibility/wiper
DateNov 18, 2022
StateCA
Description
I haven't driven my 2020 subaru forester since 11/06/22 I come out this morning to a cracked windshield on the driver side obstructing my view. No form of impact what so ever - what needs to be done about this ?
CategoryTires:valve
DateNov 13, 2022
StateOH
Description
I have had to replace the tire valve stems on all 4 tires. In addition, 1 of the replacement valve stems also had to replaced within 1 year when it was first replaced. All this within the first 3 years of owning the vehicle.
CategoryElectrical System, Engine, Steering
DateNov 12, 2022
StateMN
Description
Engine shuts off when coasting into a turn when car is moving at less than 5mph. Causes loss of steering. Will restart if gas pedal is pumped. Dealer can find no problem. Does not happen predictably and can not always be replicated. Very dangerous.
CategoryVisibility/wiper
DateNov 05, 2022
StateNC
Description
Rock chip on windshield spread across whole windshield in 2 days. Had to pay 00 to have it replaced with a third party windshield.
CategoryVisibility/wiper
DateNov 03, 2022
StatePA
Description
Windshield cracked for no apparent reason. It is cracked from the passenger side to the middle of the vehicle. The car was parked when this occurred. There isn't an object near the crack.
CategoryPower Train
DateNov 01, 2022
StateCA
Description
The other day, the check engine light came on & eyesight was disabled. I take it to the nearest mechanic who tells me that the cooling fans are running too long at idle & this could drain the battery. He also tells me to watch for the engine overheating. The recently checked coolant level had dropped lower than the minimum. I take it to dealer who keeps it for day. Similar to the 2 other complaints, the fault is related to tsb-09-80-21r calling for replacement parts to be installed. Subaru did not do any recall but instead waited for the parts to fail. I have minimal heat & the engine runs cool a lot of the time which affects emissions. My gas mileage is getting worse. The part is on backorder with no estimated time of arrival. I was told to just keep driving it & to let them know if it starts to run rough. The dealer said there are a lot of other cars & drivers in this situation at the dealer's service department.
CategoryVisibility/wiper
DateNov 01, 2022
StateVA
Description
1. Fragile windshield, easily get cracks on it. It is available for inspection upon request. 2. Could cause serious problem if the crakes are bigger and on the diver's side. 3. Not yet. But a lot other subaru forester owners have experienced the same problem. 4. Not yet. 5. No.
CategoryAir Bags
DateOct 27, 2022
StateNY
Description
On october 26th 2022 I was in a accident with a deer. It was a head on collision where my airbags deployed but the main windshield airbag didn't go off.
CategoryEngine, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings
DateOct 26, 2022
StateNJ
Description
This is about a problem of which your agency is already aware. Subaru of america has been aware of a defective thermo control valve for almost a year (part 21319aa010). The part was redesigned since the initial part was subject to extreme corrosion. The redesigned part has the same part number as the original part. Subaru did not do any recall but instead waited for the parts to fail. When it fails on a car with safety features (called "eyesight"), each and every safety feature is permanently disabled until the redesigned part is installed. In addition, the engine runs too cool and there is little or no cabin heat. My car has been on the lot of my local dealership for 2 months with no end in sight. My car is covered by the original warranty and an extended warranty. Managers at the dealership have told me that they have no idea when the part will arrive, that it may be many months and that there are many people already waiting for the part. A 6-page letter by me to the general counsel of subaru of america did not result in any direct response. By information and belief, this involves thousands of cars nationwide. By information and belief, dealerships are initially telling people the cars are still drivable despite the loss of all safety features since this what was initially told to me. I refused to accept the car in a defective unsafe condition. There may be thousands of cars being driven in which said safety features are fully disabled. Subaru claims the part has been on "back order" since march. By information and belief, based upon subaru's own february 2022 service bulletin, it appears that the newly designed part is currently being installed on new cars at the factory thereby putting into question the "backorder" label. This analysis was enunciated in detail in my letter to subaru of america's general counsel and there was no response contesting that allegation. Your agency's investigation and intervention are immediately required.
CategoryEngine And Engine Cooling
DateOct 20, 2022
StateMI
Description
The contact owns a 2020 subaru forester. The contact stated while driving approximately 30 mph, the check engine warning light illuminated. The contact stated that the check engine warning light remained illuminated after starting the vehicle and shifting to drive(d) or reverse(r). The contact stated that the engine temperature gauge indicated that the engine was “cold” even after she had driven the vehicle approximately 30 minutes. The contact stated that the heater no longer worked as intended and only blew out cold air. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the thermostat coolant valve needed to be replaced. The contact was advised that the part needed for the repair was on a national back order. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 65,000.
CategoryElectrical System
DateOct 17, 2022
StateCA
Description
Repeated experiences of battery going dead after simply opening and closing doors a few times a day for four days. Engine was not started in this time. All interior light were off and rear hatch remained closed. Safety risk is being stranded in rural locations, at times with no cell service. Local subaru dealer indicated I needed an authorization code from a battery lawsuit settlement to look into it. Lawsuit doesn't include my vehicle vin and only reimburses cost for battery replacement and possibly towing, not a repair. Research into the problem has indicated that this “parasitic drain “ can be remedied by replacing the defective older prg module with the effective newer one. This should be covered by the warranty on a two year old car. Local dealer would only refer to the lawsuit for direction. Suspect they are “buying time” until warranty expires to avoid doing the appropriate repair. See attached file for example of correct repair from another subaru owner.
CategoryVehicle Speed Control
DateOct 06, 2022
StateNJ
Description
The contact owns a 2020 subaru forester. The contact stated that while pulling into a parking space and pressing the parking brake, the vehicle suddenly experienced unintended acceleration and accelerated forward. During the incident, the vehicle drove over a curb, hit a lamp post, and crashed into a parked vehicle. No injuries were reported. A police report was taken at the scene. The vehicle was not towed away. The cause of the failure was not determined. The local dealer was contacted. The manufacturer was not notified of the failure. The failure mileage was 26,000.
CategoryVisibility/wiper
DateOct 03, 2022
StateMI
Description
Vehicle was parked in a parking lot for approx 30 mins. Upon returning to the vehicle, the windscreen was found to have been cracked. Visibility is now obscured. This problem is known to subaru, however they refuse to do anything about it. A class action lawsuit was filed in 2020 over the problem.
CategoryVisibility/wiper
DateOct 02, 2022
StateCO
Description
Windshield cracked for no apparent reason from edge. Started to spread.
CategoryElectrical System
DateSep 29, 2022
StateFL
Description
In less than 2 years of owning this car the battery failed putting me in a very dangerous situation. While standing in the middle of the road to make a turn into incoming traffic the car was off because of the auto stop-start system. As I released the brake and tried to accelerate to cross the intersection the car failed to restart automatically and stalled as if the battery did not have enough power. I had to place the car in parking and restart it again in the middle of the road. This happened multiple times. I took the car to the dealer and it was confirmed that the battery was bad and it was replaced. The new battery was good for sometime but lately it feels that it lacks power again, specially to restart when off from the auto start-stop system. This problem is very concerning as it can cause a major accident if unable to restart when expected.
CategoryElectrical System
DateSep 27, 2022
StateMO
Description
Battery will not hold a charge. Battery frequently needs to be recharged. Bought a portable jumper, to ensure vehicle will start away from home where the battery would otherwise be charged in the garage.
CategoryElectrical System
DateSep 26, 2022
StateMO
Description
I've owned this car for less than a week and already have to replace a battery that was said to be completely fine. It does not retain charge or replenish when parked.
CategoryVisibility/wiper
DateSep 24, 2022
StateAR
Description
Windshield cracked rapidly (seconds) from left bottom to center of windshield beyond repair. Windshield did not have previous damage or was hit by foreign object, appears to be a stress crack. Local subaru dealer referred that this situation should be discussed with subaru usa.
CategoryService Brakes
DateSep 22, 2022
StateNY
Description
I have a 2020 subaru forester with low mileage. A few weeks ago, I started to move forward when the traffic light turned green. There is a car in front of me that started to move forward. There was another car perpendicular to my right. I started to apply the gas, and the car fought me and was appying the brakes. I saw no reason for the car to brake. This concerns me. I was on dry pavement in daylight. I fear if this had happened when the roads were covered with ice or snow, it could have caused me to spin out.
CategoryLane Departure: Assist, Lane Departure: Warning, Steering
DateSep 13, 2022
StateNY
Description
Corrupted driver assist software. Dashboard icons for hands on steering wheel, dynamic vehicle control, lane change control were flashing that systems were off, controls were turned off randomly. Vehicle was not tracking appropriately in its lane, steering was not acting correctly. Car at times acted as if it were being blown by a strong crosswind. Steering between lanes was not consistent. Icon warning that my hands were not on steering wheel when both my hands were on the steering wheel.
CategoryUnknown Or Other
DateSep 13, 2022
StateCO
Description
Windshield keeps cracking as if unable to withstand regular road conditions that other vehicles/windshields for vehicles with the same capabilities and from the same brand (but different models) can. Windshield for my vehicle has been replaced once but will need to be replaced again, each time with an oem part
CategoryVisibility/wiper
DateSep 10, 2022
StateIL
Description
Car window cracked while parked at work. Heard there was recalls from the internet was wondering if my car is in the classification of defective windshield
CategoryVisibility/wiper
DateAug 29, 2022
StateGA
Description
My windshield cracked without any damage. While driving down the road one giant crack appeared out of nowhere.
CategoryElectrical System
DateAug 27, 2022
StateMI
Description
2nd event - soy based transmission wiring chewed. Twice in two years. Car garaged, traps in garage. Our cost: about 00. Time in shop - 3 months, due to "no parts".
CategoryVisibility/wiper
DateAug 26, 2022
StatePA
Description
The suv developed the long crack across its windshield (see attachment) while parked in garage. There was no impact to cause the disintegration. There was a minor "star" damage at the bottom of the windshield, approx. 3/4 - 1 inch wide, no ding, that had occurred some two weeks prior, that I was about to get repaired. The concern here is quality of the glass that is easily damaged and disintegrates without impact.
CategoryVisibility/wiper
DateAug 25, 2022
StateCA
Description
My 3rd windshield needs to be replaced for cracking clear across. The first one shattered after a pine one fell from a tree and completely shattered the glass. Employer paid 1,000 (see pic)the next was hit by small pebbles and it instantly cracked one half of windshield. Insurance paid with 500 deductible. This time I heard a pop and a crack appeared from the bottom and continued to crack all the way across with several cracks starting from the original crack. An estimate of 1,000to fix it.
CategoryForward Collision Avoidance: Warnings, Power Train, Steering
DateAug 24, 2022
StateVA
Description
Subaru has a known issue with a thermo control valve in foresters. Apparently the part is failing all over the place and they redesigned the part and are replacing it. The problem is the part is backordered and the dealerships are telling people it is safe to drive the car. Our car completely shut off at highway speed. I have since learned this is happening to a number of other owners who were also told it was safe to drive it while the part is back ordered. This vehicle has a lot of advanced driver features and some or all of them are shut off when this happens. Very dangerous for them to tell people to keep driving it and the vehicle should be recalled to replace the defective part that is failing.
CategoryVisibility/wiper
DateAug 21, 2022
StateTN
Description
We discovered a crack in the windshield this morning across the lower half of the passenger side. There was no sign of any impact, just the crack. The crack was not there when the vehicle was parked yesterday afternoon.
CategoryElectrical System
DateAug 18, 2022
StateNY
Description
Battery drains constantly and car will not start. This has happened several times the past month. I understand that it is an ongoing issue with other subaru's. This is dangerous and must be fixed. This issue has happened 3 times in 2 weeks. 8/1, 8/13, 8/15/2022
CategoryUnknown Or Other, Vehicle Speed Control
DateAug 18, 2022
StateMI
Description
The contact owns a 2020 subaru forester. The contact stated that while attempting to park her vehicle, the vehicle independently accelerated without warning. The vehicle ran through both the parking lot fence and a fence located on private property. The contact made multiple attempts to stop the vehicle by depressing the brake pedal; however, the vehicle failed to stop. The vehicle continued accelerating down a driveway as she attempted to avoid hitting a house, a tree, and another parked vehicle. The contact was able to shift the vehicle into park which stopped the acceleration. The air bags did not deploy upon impact. The contact suffered a headache but did not seek any medical assistance. A police report was filed. Both the parking lot and private property fences were damaged. The contact was able to drive the vehicle back to the parking lot where she called the dealer and was instructed to leave the vehicle at the scene until the vehicle was inspected. The contact was informed that the dealer filed a claim with the manufacturer. The vehicle was not diagnosed or repaired. The failure mileage was 14,865.
CategoryElectrical System, Engine
DateAug 17, 2022
StateNJ
Description
There are various lights on on the dash of the vehicle when nothing is seemingly inherently wrong with the vehicle. I notified the dealership about this issue, the dealership claimed that special parts were ordered but I still have not been notifed of their arrival. This puts my safety at risk due to the fact that I am not sure wether the car actually has an issue, or if it is a mere malfunction. The vechicle is now shaking.
CategoryVisibility:windshield
DateAug 15, 2022
StateWI
Description
The contact owns a 2020 subaru forester. The contact stated that while driving at approximately 45 mph, a small rock hit the bottom, driver side of the windshield. The next day, the contact stated that the crack had formed and spread vertically along the driver-side windshield. The crack had obstructed the contact's vision while driving at various speeds. The dealer was notified of the failure and informed her that approval for the repair under warranty would come from the manufacturer. The vehicle had yet to be repaired. The failure mileage was approximately 10,000.
CategoryLane Departure: Assist, Steering, Vehicle Speed Control
DateAug 14, 2022
StateNY
Description
I drive this v little, but the steering wheel has repeatedly tried to jerk me into the left lane when tuning right and right when turning left! I stopped using cruise, but it still does it. I am an advanced driver, but don't low, if I could overcome this if it acted like some other 2020 foresters I've read owners state have gone off the road and rolled over! Also the auto stop - start often shuts engine off when power is needed - is totally unpredictable! This is my wife's car, but she got it as the seat works with my v bad back! Had I known the eyesight system would malfunction (I did not trust it, but hoped it would be ok!), I'd have insisted on getting a good older car without unproven so called driver aids! We really don't have the $ to replace the car!
CategoryUnknown Or Other
DateAug 14, 2022
StateGA
Description
Windshield cracked, what appears to be originated from the inside near the heating coil. Has spread horizontal about two-thirds of the windshield. Available for inspection upon request. Has not had any inspections yet. Can inhibit the eyesight if continues to spread.
CategoryParking Brake, Vehicle Speed Control
DateAug 05, 2022
StatePA
Description
The contact owns a 2020 subaru forester. The contact stated as she pulled into a parking space, the vehicle inadvertently accelerated forward causing the vehicle to drive into the bank building. The contact stated she depressed the brake pedal, but the vehicle would not stop. The air bags did not deploy. One of the employees suffered minor injuries and a police report was filed. The vehicle was towed to a collision center. The vehicle was not diagnosed. The dealer was contacted, and they stated that the vehicle did not have any recalls. The manufacturer was not contacted. The failure mileage was 29,000.
CategoryUnknown Or Other
DateAug 05, 2022
StateGA
Description
Windshield cracked with minor strikes. There are two cracks, one small crack, one large crack in windshield and some chips. The windshield seems to be prone to cracking and when I discussed this with the subaru dealer on 08/05/2022 about the 2020 forester, he stated that the windshields are thinner to reduce weight for improved fuel efficiency and are not as durable as older windshields. The representative said it would cost 15. 80 plus tax to replace with original windshield. Why would I want an original windshield if it not durable and prone to breaking? This is a defective product and I would think it would be replaced by the dealer at no charge with a more durable product.
CategoryElectrical System
DateJul 29, 2022
StateOH
Description
Battery drained, towed to dealership twice within a month battery replaced then failed within 2 weeks everything checked out ok but battery still drained very frustrating
CategoryVisibility/wiper
DateJul 29, 2022
StateNC
Description
The windshield on the 2020 subaru forester, as reported by many other owners, is extremely brittle and prone to frequent chips/rapidly spreading cracks. Since purchasing new, I have had two chips that resulted in small cracks and one that resulted in a larger spiderweb crack. None of these were caused by stone/pebble impacts I would have expected to cause windshield damage. (I have lived in the same area with a ford ranger, jeep wrangler, ford escape, vw sportwagen, and 2016 forester, and never experienced any windshield chips needing repair with any of the others.) while getting my third crack repaired today, the technician stated that a disproportionate amount of his work in the last two years has been on late-model subarus. The technician who completed the second chip repair around four months ago stayed the same — a high number of late-model subarus with chips and cracks. My experience seems reflective of a high number of other subaru owners, and is reflected in an ongoing class action case involving the increased fragility of recent subaru's windshields.
CategoryUnknown Or Other
DateJul 24, 2022
StateIL
Description
I was driving down the highway & noticed a crack was growing insanely large due to the heat & while I had other cracks on my windshield that were little dings it looked like a grain of sand/very small pebble hit the side of my windshield and nearly cracked in down the middle. I have heard of other people with subaru foresters complaining about this issue & it makes the safety of the driver at risk when just about anything can crack your windhshield making it unsafe to drive/hard to see.
CategoryVisibility/wiper
DateJul 24, 2022
StateVA
Description
I believe the subaru forester 2020 windshield is dangerous and is a system failure. In april, 2022 a piece of gravel hit the windshield--smaller than the size of a quarter. Within hours, the windshield had fractured so much that there was no way that I could continue to drive safely as the windshield flowered and split the driver's eye view. I reported the claim to insurance (usaa) and took the car on may 12, 2022 to safelight to be repaired. After working on it for three hours, they couldn't get the eyesight to calibrate. I drove for two weeks without those safety features until I could get to safelight again. After 3 more hrs I was finally told to take it to the dealership to finalize repairs and again the eyesight was not calibrated. Those safety features were not available until on june 6, 2022 the delearship calibrated eyesight. Driving on july 20, 2022 a small piece of gravel hit the passenger corner and within 2 hrs, split the windshield again. I have never had a windshield perform like this--it is very dangerous and I believe in a crash, the windshield would injure me rather than prevent impact. I am worried about my safety. I cannot afford to repair the windshield when it may happen again. In 44 years of driving, I have never had a windshield that was so weak.
CategoryUnknown Or Other
DateJul 19, 2022
StateOK
Description
Dtc p26a3 thermo control valve ? All my safety features are disabled until the part becomes available- it is apparently on back order and/ or not part of an active recall or both ? Having difficulty getting information from my dealer/service dept
CategoryUnknown Or Other
DateJul 18, 2022
StateMT
Description
My windshield cracked overnight, in my driveway, with no possibility of a person or animal being the cause. The nearest neighbor is 2 miles away. Subaru warranty denied my claim and said they saw a rock chip in the pics. The glass repair shop that submitted the claim said their was no sign of force (rock) to the windshield being the cause of the crack.
CategoryVisibility/wiper
DateJul 18, 2022
StateMA
Description
Unknown - the windshield seems to have spontaneously cracked. It was parked overnight in an uncovered driveway, and now there is a large crack down the middle. There is no particular pattern to suggest impact (and regardless the driveway is not underneath any nearby trees or other structures).
CategoryElectrical System
DateJul 14, 2022
StateNY
Description
The contact owns a 2020 subaru forester. The contact stated that the battery was continually being drained and needed to be recharged frequently. There were no warning lights illuminated. The vehicle was taken to the local dealer however, a cause for the failure was not determined. The dealer recharged the battery. The vehicle was not repaired. The contact related the failure with electrical system defects which consistently drained the battery. The contact recharged the battery after each time the vehicle was driven. The manufacturer was not notified of the failure. The approximate failure mileage was 2,000.
CategoryUnknown Or Other, Visibility/wiper
DateJul 11, 2022
StateOH
Description
The vehicle has 27000 miles and the windshield shows multiple small chips and voids. The windshield is really thin and can't take any wear and tear.
CategoryVisibility:windshield
DateJun 29, 2022
StateWA
Description
The contact owns a 2020 subaru forester. The contact stated that there was a crack the size of a quarter at the lower center bottom of the windshield the contact had the windshield repaired by a glass specialist. The failure recurred close to the location of the repair. The windshield was repaired a second time. The failure recurred a third time however, on the top passenger's side of the windshield. The dealer was notified of the failure by voicemail however, the contact had not received a call back. The manufacturer was not made aware of the failure. The approximate failure mileage was 500.
CategoryVisibility/wiper
DateJun 22, 2022
StateNJ
Description
While driving one day on the road I heard a pop noise and noticed a huge thin line crack in my windshield. This was directly in front of my line of vision while driving. It made it extremely difficult and dangerous to see while driving and light would reflect off the crack causing a glare. Yes, the problem has been confirmed by an independent service center and has been inspected by an independent party. There was no warning prior to this incident.
CategoryVisibility/wiper
DateJun 21, 2022
StateOK
Description
Front windshield cracked starting at passenger side to middle of windshield. Car was sitting in a parking lot when this happened. Subaru said they wont pay for it even though the original warranty is still current. Had to replace windshield, 50. 00.
CategoryUnknown Or Other
DateJun 16, 2022
StateCA
Description
Windshield glass cracked.
CategoryVisibility/wiper
DateJun 16, 2022
StateCA
Description
While driving, a small pebble was believed to strike the front windshield (lower passenger side) because we heard a loud pop then noticed the windshield cracked immediately spanning the lower center of the windshield at least 18 inches from end to end. This crack negatively impacts driver visibility, distorting the view during both day and night driving. Insurance has not yet inspected the windshield.
CategoryUnknown Or Other
DateJun 08, 2022
StateCA
Description
The windshield broke for no apparent reason. It's a big crack that affects visibility. I know there is an ongoing problem with other similar suburu vehicles and is currently under a lawsuit process.
CategoryVisibility/wiper
DateMay 30, 2022
StateNE
Description
Front windshield seems very susceptible to chips and cracks. Since I purchased the vehicle new on 4/16/2020, the following repaired have happened: 3/15/21- chip repaired 8/30/21- two chips repaired 9/8/21- front window replaced after the formation of a large crack 0. 28 5/30/22- crack spread from a chip that occurred yesterday (not repaired yet)
CategoryVisibility/wiper
DateMay 29, 2022
StateGA
Description
Windshield has cracked in 2 different spots, one on the driver side and the other on the passenger side. The passenger side is a crack from the edge to the center of the windshield. I didn't see the item, it was so small it may have been a pebble, and barely heard the noise. I don't feel safe to drive it because I am worried the crack will go across the entire windshield making it unsafe to drive. I haven't filed a claim with my insurance company yet, but understand it is expensive to replace and get calibrated for the eyesight camera.
CategoryVisibility/wiper
DateMay 27, 2022
StateCA
Description
2 small cracks on windshield, unknown cause, possible small pebble. Now extended to a large crack on my winshield effecting eyesite. Through research appears this year and model has been shown to have a defective windshield and previous lawsuits filed. Would like to know if this lawsuit can be used in my case or if I can file. Cost to replace is ~ ,000 out of pocket. This is ridiculous.
CategoryVisibility/wiper
DateMay 26, 2022
StateNY
Description
Windshield cracked for no reason. Has continued to worsen. Has to be repaired for and paid for by customer. This seems to be a known subaru problem.
CategoryElectrical System
DateMay 23, 2022
StateNJ
Description
Battery constantly dying. Significant safety concern. Never no when the car is going to not start. Unreliable
CategoryVisibility/wiper
DateMay 20, 2022
StateMA
Description
The windshield cracked without any known trauma. The car was parked in a lot and when I came out the windshield had a large crack in it. The dealer where the car is serviced refused to see it stating they do not replace windshields.
CategoryVisibility/wiper
DateMay 18, 2022
StateOK
Description
Drove the car to my place of work. There were no rocks , chips or other hitting the windshield. Came out to the car in the parking lot at lunch and the was a crack that stretched from the lower passenger side to the middle of the windshield. The local subaru dealer played "dumb" and acted like they had never seen this problem and then blamed it on a rock chip after learning we knew of the thousands of subaru's with similar problems.
CategoryUnknown Or Other
DateMay 16, 2022
StateVA
Description
There have been three cracks in the front windshield in 18 months with little to no provocation. These have required replacement of the front windshield and re-calibration of eyesight. With each crack, there was little to no cause. On one occasion, there was a tiny piece of gravel that resulted in a crack that extended across 50% of the front windshield. My concern is for my personal safety should the windshield crack and cause harm to me as the driver or impair my visibility while driving which increases my risk for an accident. There's also the concern about cost and time spent with repeated replacements. The date of incident below is the date of the third crack
CategoryUnknown Or Other
DateMay 13, 2022
StateNJ
Description
On highway speeds, the hood, which is shut, rattles. I have not had the hood inspected nor I have brought it to the manufacturer.
CategoryFuel/propulsion System, Unknown Or Other, Vehicle Speed Control
DateMay 04, 2022
StateFL
Description
The car was parked and idling for a few minutes as a passenger exited the vehicle. While parked, the car began to shake slightly, it was then placed in reverse to get out of the parking space. Still shaking. When it was put in gear to go forward, the car began to accelerate on its own. The driver was able to use the brake to stop the vehicle but, when she took her foot off the brake to make a left turn and towards the park exit, the vehicle accelerated abruptly, and the car surged towards a main road. The passenger in the seat next to her was able to see clearly that the driver's foot was not on the gas pedal. The driver was able to steer the vehicle clear of the park visitors, avoid other vehicles in the parking lot, and stop the car prior to reaching the traffic light at the main road. Stunned by the incident, the driver decided to return the vehicle to the parking lot, so she opted to make a u-turn at the light. As she turned the vehicle, the vehicle accelerated once again without her foot on the gas pedal. After the driver was able to maneuver the car into a parking space, the vehicle started to shake violently, and the driver shut off the engine. When the driver attempted to restart the car with the intent to drive home slowly, the driver placed the vehicle in reverse, and applied her foot to the gas pedal but, the vehicle would barely move. The engine revved when the pedal was pushed all the way to the floorboard but, the vehicle only moved at approximately 5mph. Once parked in a space, the vehicle shook violently, and the dashboard lights lit up. The vehicle was turned off and emergency call button inside the vehicle was used to contact subaru. The car was towed to the dealership.
CategoryVisibility/wiper
DateApr 28, 2022
StateWA
Description
The vehicle is about 19 months old and has less than 15,000 miles. We were driving on the highway, passed a large truck, and a small rock got kicked up and hit the windshield near the top, just passenger-side of the eyesight camera. A 5 inch crack formed while we were driving and it grew another 2 inches before we made it to our destination. There is now a 7-in vertical crack in the windshield.
CategoryVisibility/wiper
DateApr 25, 2022
StateNV
Description
Since purchasing 2020 subaru forester (35k miles) I have now had to replace three (3) windshield and have one (1) additional suboptimal windshield repair. Three incidents were immediately apparent from road debris from cars/trucks traveling in the opposite direction or passing. One appeared spontaneously. The cracks are all 12-24" long and curiously have only been in the areas directly in front of the driver's forward vision. Prior to this I have been without any auto insurance claims for over 40 years! 1. Windshield unsuitably sensitive to chipping and cracking. 2. Impairs driver vision and impairs use of eye sight technology. 3. All defects/damages have been confirmed by safelite. 4. No other third party inspections have been required. 5. No warning lamps appeared before the incidents.
CategoryElectrical System
DateApr 17, 2022
StateOR
Description
Electrical defect in recent subarus causes parasitic battery drain when the car is not in use. Our battery drained to the point that the vehicle couldn't start without a jump due to this defect.
CategoryVisibility/wiper
DateApr 12, 2022
StateIL
Description
I have had four cracked windshields since I took possession of the car in october 2020. August 2021, october 2021, april 2022, april 2022
CategoryVisibility/wiper
DateApr 11, 2022
StateNC
Description
For the 2nd time in 5 months, my windshield has cracked (crack in excess of 6 inches) for no apparent reason
CategoryVisibility/wiper
DateApr 07, 2022
StateIL
Description
Large crack appeared in windshield. Car was parked at the time and was not hit by anything. Filed claim with insurance company and they are going to replace windshield. Called evanston subaru about incident about warranty coverage and they have not returned my call. I have read that this is a problem for subarus.
CategoryElectrical System
DateApr 05, 2022
StateNY
Description
The battery drains regularly, causing the vehicle to be inoperable. Battery is dead after 3 days of non use, leaving vehicle unable to be used.
CategoryVehicle Speed Control:accelerator Pedal
DateMar 28, 2022
StateOH
Description
The contact leased a 2020 subaru forester. The contact stated that while reversing in a driveway, the vehicle suddenly accelerated on its own and crashed into a bush without the accelerator pedal being depressed. There were no reported injuries. There were no warning lights illuminated. The contact applied the brake pedal and the vehicle stopped. The vehicle was taken to the local dealer but they were unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact was concerned about driving the vehicle. The failure mileage was 38,000. The vin was not available.
CategoryVisibility/wiper
DateMar 24, 2022
StateCT
Description
I drove my car at lunchtime to get lunch and returned to work. There was no issue. Then less than 5 hours later when I left work around 5:30 pm and went to my car there was a large crack from the base of my windshield almost in the center. It doesn't go all the way to the top but curves in a sort of u shape. Obviously I now need a new windshield.
CategoryVisibility/wiper
DateMar 21, 2022
StateMN
Description
I got in my car one day and noticed a crack going up through the middle of my windshield - about 10 inches and went all the way to the bottom edge of the glass. After traveling a short distance (15ish min) and leaving it parked for a couple of hours, I came back and it had now turned horizontally across the windshield maybe 4-6 inches toward the driver's side. No impact or incident to cause the crack initially or that extended it.
CategoryVisibility/wiper
DateMar 16, 2022
StateCA
Description
The forester's windshield cracked over 2 feet. We brought it to the dealer for a warranty claim, and the dealer rejected it. They said the windshield was hit by something and caused the crack. I am not sure how big of an object has to hit the windshield to cause such a crack. Subaru is not taking any responsibility for their product's quality. This is a common problem for subaru owners and should be addressed via recall.
CategoryVisibility/wiper
DateMar 14, 2022
StatePA
Description
Windshield cracked from no apparent damage. I was driving and a hairline fracture spread from the top driver side of the windshield to the middle.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMar 07, 2022
StateDC
Description
Automatic braking system failed and led to a front end collision immediately a fire broke out under the hood and accelerated into the car with in minutes using a tire iron the passenger door was forced opened air bags deployed (3) and seat belt held
CategoryUnknown Or Other
DateMar 07, 2022
StateNJ
Description
Windshield - the front windshield cracked all by itself. This is the 2nd time the front windshield cracked. I got the 1st driver side crack repaired as it was relatively small (dime size). The 2nd time the crack was on the passenger side. This cracked is in the middle of the window and is approximately 17 inches long and starts at the edge. The crack happened when I was driving.
CategoryVisibility/wiper
DateMar 02, 2022
StateCA
Description
Front windshield crack for no reason.
CategoryElectrical System, Engine, Service Brakes
DateMar 01, 2022
StateNY
Description
The contact owns a 2020 subaru forester. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to respond. The vehicle stalled and then went into sleep mode. The contact was able to restart the vehicle after several attempts. There were several unknown warning lights illuminated. The contact stated that the vehicle also experienced failures with the electrical system. The vehicle was taken to the local dealer where the contact was informed that the vehicle was operating as designed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 1,300.
CategoryLane Departure: Assist, Unknown Or Other
DateMar 01, 2022
StateIA
Description
Battery dead not even 2 years old. Known problem they won't fix. Lane assist was pulling us into other traffic lanes when wasn't supposed to almost causing accidents and now won't turn on
CategoryVisibility/wiper
DateFeb 22, 2022
StateKS
Description
I was driving in fine weather, in a smooth highway when a crack occurred in the windshield for no apparent reason. I initially thought a dust particle must have hit in the wrong place, but then was alerted to the fact that a windshield should not break for no apparent reason. I have owned cars for decades, and this is the first time that I have had a windshield crack, and in a nearly new car. It is a forester 2020. I drove a forester 2002 for nearly fifteen years with no issue ever. I have, upon research, found out that I am one of many people waiting for subaru windshields for my same model, and that there is clearly a pattern that suggests an error in the making. I called subaru of america and also my dealership and neither one seemed receptive to my concerns, nor showed any awareness of windshield issues. I did my own research after the glass company alerted me to the fact that there is a class action lawsuit for my very vehicle in process due to overwhelming problems with the windshields cracking for no apparent reason. I find this really concerning. Subaru markets itself for its all terrain vehicles, and while I only drive on roads and highways, they are vehicles supposedly designed to go through much rougher terrain. The problems with the windshields are a concerning safety alert for all the owners of these vehicles, and particularly for those who use them in a variety of terrains. I did find through my own research that there are indeed lawsuits currently in process for this very issue, and that prior models were already recalled as well.
CategoryElectrical System, Engine, Power Train
DateFeb 20, 2022
StateCA
Description
At the time,time, car was not fully 2 years old.. Its brand new. This is an addition to a post created a week ago. After the dealership offered to detail the interior of the car to solve the sulferic acid feeling I noticed that the flap above the driving wheel started to feel warm. This happened right in the morning in february. I'm not sure if I am feeling an electrical voltage, smelling the exhaust or there's still sulferic acid in the car. Every once in awhile I my hair smells like oil.. Whatever it is it makes your head feel heavy. My toddler feels something because during a drive he will say " hot". This puts our safety at risk if we are smelling the exhaust or feeling voltage while driving in the car. Sometimes it smells like fuel I the trunk of the car or acidic
CategoryElectrical System
DateFeb 15, 2022
StateNC
Description
Battery draining requiring multiple charging.
CategoryElectrical System
DateFeb 14, 2022
StateCA
Description
The battery died after less than two years. There is a class action lawsuit related to recent subarus draining batteries very quickly due to parasitic power drain because of a faulty electrical system. The 2020 forester was included in the initial lawsuit, but this model was thrown out of the lawsuit by the judge since none of the plaintiffs owned a forester. However, it is a known issue. Prematurely and unexpectedly dead batteries, as I experienced, can cause motorists to be stranded and face related hazards, as well as to incur unexpected costs. I spent more than 0 to replace my battery long before the minimum expected three-year battery life.
CategoryVisibility/wiper
DateFeb 11, 2022
StateGA
Description
I was driving from gainesville georgia to stuart florida and all of the sudden the windshield cracked from the top upper left corner to about 6 inches down. It continued to crack for about 18 inches or so within the next 24 hours. I only had the vehicle since september, 2020.
CategoryElectrical System
DateFeb 10, 2022
StateFL
Description
I bought my new 2020 forester in november 2019. It now has 1604 miles on it. Twice already I've had to have it towed to the dealership because the battery was dead from just sitting in my driveway. The first time, february 2021, they said it was a bad battery. The second time, january 2022, they said it's because I don't drive the car enough. Said I have to drive or idle the car for at least 15 minutes twice per week which is a waste of gas and time for something that shouldn't happen to start with! There are already lawsuits about this constant battery drain but the 2020 forester isn't included and it should be! There is no reason for the battery to constantly drain to the point that the car won't start when the car is sitting with everything turned off!
CategoryVisibility/wiper
DateFeb 08, 2022
StateNC
Description
A cracked windshield - the second replacement windshield in two months - as in the case of the first replacement windshield, this second crack appeared as I was sitting in a parking space in a parking lot. No movement of my vehicle. I've spoken with representatives of the company which installed this windshield and this company claims no responsibility. This company is authorized by subaru. I've spoken to the manager of the subaru dealership from which I purchased the car. The dealership claims no responsibility. I am planning to write to subaru's corporate offices.
CategoryElectrical System
DateFeb 07, 2022
StateAZ
Description
The contact owns a 2020 subaru forester. The contact stated that while driving at an undisclosed speed, the radio system malfunctioned, which caused the blind-spot detection system, headlights, and instrument panel to fail to operate as needed. Additionally, the eyesight system would inadvertently engage, which caused the vehicle to stop without warning. The contact restarted the vehicle to correct the failure. The vehicle was taken to the dealer, and autonation subaru scottsdale (15678 n northsight blvd, scottsdale, az 85260) and diagnosed with radio software failure. The dealer replaced the radio on three separate occasions; however, the failure recurred. The dealer also reconnected the eyesight system and resolved the eyesight system failure. The manufacturer was made aware of the failure. The failure mileage was approximately 1,000.
CategoryVisibility/wiper
DateFeb 07, 2022
StateMI
Description
My windshield cracked by itself overnight while the car was parking with no signs of any trauma to it. Searching online there are multiple cases reported same problem I definitely believe there is a manufacturers defect with these windshields
CategoryService Brakes, Unknown Or Other
DateFeb 06, 2022
StateCA
Description
10/2021: the vehicle completely shut-off at the beginning of a turnabout in front of the fire department. Per nearby pedestrians, automobile owners, employees of the fire department and aaa driver, the start/stop battery or alternator malfunctioned. The vehicle only had 51k miles. This was a new vehicle purchase in 2019. The safety of my toddler and I were at risk as soon as we entered the beginning of a turnabout. I had reported several safety issues from tires, brakes, burning feelings on my skin , my jaw locking up and seatbelt malfunctioning for nearly 1. 5 years. Each time I was told they could not replicate the issue. Occurred. Problems occurred at the 1st oil change at 5-6k miles. When the car completey shut-off I tried turning the car on and all the dashboard lights came on and I was able to roll my toddlers window down. The car shut off again and when I turned the ignition on the wheel became stuck along with the ignition. I turned the emergency/caution lights on and thought that would provide us safety from other cars colliding into us. I noticed cars would wait directly behind me and then honk their horn if I did not drive-off. Nearby pedestrians walked by and mentioned the emergency/caution lights were not flashing. I told them to look at my dashboard because they are flashing. The nearby dealership inspected the car and determined the start/stop battery was bad. The corporate office decided to pay for the labor, parts and car rental fees -as a goodwill gesture. 2/2022: 3-4 months has gone by and now there is an acidic feeling on the driver's side stemming from the front and back and even the wheel - when the car is turned on and it lingers when you turn the car off. I even placed a lime and orange I the car for an acidity test as expected it both reacted to the acidity from the car. Makes it hard to talk in the car, vision gets blurry and its almost like you have covid-19 symptoms but you don't really have it.
CategoryVisibility/wiper
DateFeb 05, 2022
StateIN
Description
Entered car d2 after after an ice storm to find passenger side windshield cracked from left edge crossing over drivers view.
CategoryVisibility/wiper
DateJan 29, 2022
StateCA
Description
My windshield has an edge crack starting yesterday. Rapidly, it has grown to 7~10 inches and it's still happening even when I'm not driving. I have not observed any obvious reasons for this to happen and it's now start impacting the front side visibility during driving.
CategoryElectrical System, Unknown Or Other
DateJan 18, 2022
StateTN
Description
Frequent battery dying problem in 2020 subaru forester from grayson subaru, knoxville, tn I am a 67 year old woman who does much scientific research in remote places alone at night. During the day, I manage 3 farms 100 miles apart. I am constantly opening and closing gates, getting out briefly to check livestock and fix fences. If my keys are left in the ignition even briefly, as I get in an out for small tasks, the car battery is dead. Other times it is simply dead for no reason at all. In my over 50 years of driving all sorts of cars and trucks, I have never had this problem. I have had constant problems with this car battery dying in as little as 5 minutes after driving 50 miles. I have brought this problem to grayson subaru's attention and spent hours waiting as they checked for problems. They never find anything. I have made numerous calls. They assure me this is “normal”. This is not normal. Not in my over 50 years of driving cars. I am forced to carry a car booster with me at all times. This is a terrible situation for a car which typically is owned by people who often camp, are doing sports in remote places or need a small rugged car for farm work or field research or outdoor activities. Here are just a few times I have contacted grayson subaru over this problem. I have had dead battery many more times than this (just in past 2 weeks jan 5, 10 and 14, 2022), but have had to jump it off because I was in a dangerous. I bought the car in sept 2021 from grayson as a new car: calls and visits to grayson over the battery problem. Jan 22, 2021; august 11, 2021; aug 23, 2021; aug 24, 2021; oct 5, 2021; nov 17, 2021; jan 11, 2022. I do not want to invoke the tennessee lemon law (t. C. A. 55-24-101 to t. C. A. 55-24-112), but I also cannot continue to drive such an unreliable car. I see there is a “battery drain" lawsuit for 2020 subaru foresters. I believe this car has the same problem. What do I do?
CategoryUnknown Or Other
DateJan 05, 2022
StateCA
Description
Front windshield developed a 12 inch stress fracture with no invisible sign it was due to a rock chip. The crack first appear below the windshield wiper in the center.
CategoryVisibility/wiper
DateJan 05, 2022
StateWA
Description
The windshield on our 2020 subaru forester recently cracked, with no warning or obvious reasons for it to crack. When we began to try to repair it, we realized that because of the eyesight technology connected to it, it would be a more expensive and complex replacement. We also found out that this was a common problem with this make and model, and that there had been other complaints about it. We are still trying to make an appointment to fix it, but the crack has grown longer and seems more dangerous now
CategoryUnknown Or Other
DateJan 04, 2022
StatePA
Description
Windshield cracked
CategoryVisibility:windshield
DateJan 03, 2022
StateFL
Description
The contact owns a 2020 subaru forester. The contact stated that on three separate occasions, a crack had formed on her windshield obstructing her vision. All cracks to the windshield had formed after minor or no impact. The first crack was detected upon the entrance of the vehicle on the lower driver-side corner; the crack had spread from one edge to another. The second crack had formed while the contact was driving at 65 mph when a pebble struck the passenger's side windshield at eye level. The crack initially started off as a chip and then formed into a spider web within seconds; the crack then spread horizontally across the windshield within days. The third crack formed without incident on the top edge of the passenger's side windshield; the crack had formed into a j-like shape right underneath the rear-view mirror. The contact had taken the vehicle to the same dealer for each windshield repair; the repair for the latest failure was not yet performed. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 2,000.
CategoryAir Bags, Forward Collision Avoidance: Automatic Emergency Braking
DateDec 31, 2021
StateNC
Description
Driver gets choked while drinking a cold beverage, gets disoriented and loses consciousness momentarily causing the vehicle to veer off the street and strike a tree with extensive front end damage. Airbags did not deploy at all. Driver has injuries from the crash, such as possible fractured wrist, contusions and much pain in the neck, chest and back areas. She was transported by ems to the hospital. Insurance was notified and an adjuster has already sent a repair appraisal and cut a check for the estimated cost of repairs. The driver does not feel comfortable about the having the car repaired with potentially faulty airbags. We have photos of the car. We have stated our concerns about this to the insurance company and the vehicle manufacturer. They have opened a file with our concerns and we are waiting to learn further from the insurance provider and the car maker. My wife has numerous injuries and does not feel secure keeping this car. A police report is filed and I have also made an initial request to a consult with an attorney.
CategoryElectrical System:12v/24v/48v Battery
DateDec 30, 2021
StateIA
Description
The contact owns a 2020 subaru forester. The contact stated that the battery drained quickly, and the vehicle had to be jumpstarted after three days. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,000.
CategoryElectrical System, Unknown Or Other
DateDec 28, 2021
StateGA
Description
Liftgate open for tailgating party. Battery drained despite no lights being on at all. This should not happen. Left me (50yo woman) and 3 kids stranded in a very bad part of town.
CategoryVisibility/wiper
DateDec 28, 2021
StateCA
Description
The windshield has spontaneously developed a crack that begins at the bottom center edge and has advanced about 18 inches at this point, and is visibly advancing daily.
CategoryVisibility/wiper
DateDec 28, 2021
StateAR
Description
The windshield has a crack that has grown exponentially. It seems to be very susceptible to impact cracks and chips.
CategoryUnknown Or Other
DateDec 23, 2021
StateCA
Description
Windshield on new car has cracked (for no apparent reason) two times within one year of purchase. Subaru has denied defects in each instance.
CategoryVisibility/wiper
DateDec 21, 2021
StateGA
Description
Subaru windshield hit with a tiny object, but resulting crack was over a foot long. I had to pay almost 0 to get a replacement. The crack is in my line of vision. No subaru oem windshield are available for replacement.
CategoryVisibility:windshield
DateDec 20, 2021
StateMI
Description
The contact owns a 2020 subaru forester. The contact noticed that there was a crack on the bottom middle windshield going upward. The vehicle was taken to the dealer where it was diagnosed that the windshield needed to be replaced. The vehicle was repaired however, the contact was unable to properly see out of the windshield. The contact mentioned that the bottom of the windshield was clear, but the top was very dark. The vehicle was not taken back to the dealer. The manufacturer was not notified of the failure. The approximate failure mileage was 18,000.
CategoryPower Train
DateDec 16, 2021
StateWA
Description
Ever since we purchased our subaru, the rpm's seemed a little off and then at random times when I put it in reverse, it will just idle and I will slowly press on the accelerator and it will not engage in reverse and then random pop into gear and lunge backwards. It doesn't happen every time, but is scary when it does. This has been happening pretty much since we purchased it
CategoryUnknown Or Other
DateDec 03, 2021
StateCA
Description
The windshield glass on my 2020 subaru forester sport keep cracking, this is will be the second time that I will have to replace the glass within 6 months. I walked to my parked car then noticed that I had a crack that was not previously there. The glass keeps breaking incredibly easy and the replacement cost is extremely expensive! Not to mention, I've had a side window break without cause and I have video proof of the back window breaking without explanation.
CategoryUnknown Or Other
DateDec 03, 2021
StateMD
Description
Windshield cracked at bottom center without any prior damage.
CategoryUnknown Or Other
DateNov 29, 2021
StateNC
Description
Unknown I'm a cautious driver. Really. My forester windshield has a crack that appeared with little/no preceding incident. Frustrating. Scary. My driver's manual tells me to get the windshield replaced asap.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Structure:body, Visibility/wiper
DateNov 28, 2021
StateNY
Description
Our windshield spontaneously cracked and the crack has grown very quickly. I looked online only to see that this has happened to several others.
CategoryVisibility/wiper
DateNov 12, 2021
StateTX
Description
I have owned several cars in the past but my subaru forester's windshield cracked within the first year. I now have 3 cracks in my windshield and I havent even had it for 2 years. I even spoke with my local subaru dealership and they even say the windshields crack more then they should.
CategoryVisibility/wiper
DateNov 07, 2021
StateMO
Description
I was driving on a highway cloverleaf on october 29 2021 when I heard a load popping sound in the windshield area. At the time it occurred the closest vehicle in front of me was a pickup truck several hundred yards ahead of me on the curve, so I was not inline with the rear of the vehicle. Within about 15 seconds a crack started creeping from the upper drivers side of the windshield, to the center middle of the window. The sound I heard was nothing like a rock hitting the window. I took the forester to lee's summit subaru and had service advisor greg richards take a look at it and he said there was a small impact area (1/20th cm) , but said it looked to small to have caused the crack. He said, "that because of the eyesight system, subaru had to make the glass thinner than the industry standard for it to work consistently, they chose the higher safety rating over a stronger windshield." he checked to se if we had purchased windshield replacement insurance, which we had not. He told me he has a friend that has gone through six windshield's on his outback in the last 2 years. He said the problem was with any subaru with the eyesight system. I took photos of what he said was the impact area, with a ruler for reference.
CategoryVisibility/wiper
DateOct 26, 2021
StateNJ
Description
Windshield has crack starting at bottom middle of passenger side that curves up to about half way up and over the windshield ending about midpoint between passenger and driver. Car had been last driven sunday, october 17th 2021 and then no crack was still visible as of friday morning. But between friday and saturday, october 23rd 2021 the crack appeared when the vehicle had not been driven in 5 days. Heard about possible windshield issues with recent subaru models so wanted to submit my info as from what I can tell nothing hit the windshield to cause the problem. Since 10. 23 the car has been driven and I am not seeing the crack spread any further thus far.
CategoryUnknown Or Other
DateOct 24, 2021
StateCA
Description
The subaru windshield on our 2020 forester developed two large cracks, discovered in the morning of october 4, 2021, after the car was parked at a hotel overnight. There were no observed impacts from stones or anything else the day before. The eyesight safety system has not been working since then, and it appears that it is unsafe to drive the vehicle. The insurance company and the dealer have been notified. The dealer inspected the vehicle but has told us there are no windshields available for replacement anywhere in the us. There were no warning signs prior to the cracks developing.
CategoryUnknown Or Other
DateOct 23, 2021
StateTX
Description
my 2020 subaru forester has less than 12,000 miles at the time of this complaint, but I am waiting on my fourth (4th) windshield for replacement. I have already paid the dealership, but no windshields have been received in over 2 months. My last windshield replacement was the last windshield that the dealership received. The windshields seem extremely thin and sometimes no rock ding occurred but the windshield was discovered shattered in my garage. My current windshield encountered a small piece of road debris and the windshield completely shattered and glass fragments were on my dashboard. If anything contacts my current windshield I fear it will completely disintegrate and my vehicle will be left with no windshield. My car is still under full warranty and I have met with dealership staff regarding the windshields, any recalls, my safety concerns, and no one has done anything except left me pay for a windshield that they have no idea when or it it may arrive. One part department staff member (ryan), stated that even if they receive the forester windshields, they may not arrive intact since they shatter and break during transport. This is extremely concerning and it obviously a safety issue with these vehicles. If I had been aware of this issue I would have purchased another brans and make of vehicle in october 2019.
CategoryEngine, Power Train
DateOct 15, 2021
StateMD
Description
When climbing shallow hills, car will buck and surge. Engine rpm seemed to stay constant. The transmission seemed to be unable to decide on which gear it should be in. No accident occurred, but surging made the car's performance unpredictable in traffic. Reported to dealer, who noted that this has happened to other cars in the past.
CategoryAir Bags, Vehicle Speed Control
DateOct 13, 2021
StateMI
Description
The contact owns a 2020 subaru forester. The contact stated that while the wife was pressing the brake pedal and attempting to park the vehicle suddenly experienced unintended acceleration and crashed into a brick building. During the crash, the front end of the vehicle sustained severe damage but the airbags did not deploy. The driver suffered head and torso injuries which required medical treatment. A police report was taken at the scene. The cause of the failure was not determined. The manufacturer was notified of the incident. The local dealer was not contacted. The failure mileage was 13,000.
CategoryService Brakes, Vehicle Speed Control:accelerator Pedal
DateOct 05, 2021
StateFL
Description
The contact owns a 2020 subaru forest. The contact stated that the brake failed. The contact stated that when the driver was reversing the vehicle out of the driveway, the vehicle abruptly accelerated and the driver engaged the brake pedal. However, the brake system failed to bring the vehicle to a stop. The vehicle proceeded and came to a stop when it crashed into a tree and damaged the vehicle taillight, the muffler, and a small window located at the rear passenger door area separated from the vehicle. There were no warning lights before during or after the failure occurred. The driver suffered injuries to the neck and shoulder the driver was taken to the hospital. The vehicle was not taken to the dealer to have a diagnostic performed. The vehicle was not repaired. A police report was not filed. The manufacturer was not contacted. The failure mileage was 12,000.
CategoryEngine, Fuel/propulsion System
DateOct 03, 2021
StateCA
Description
The fuel saving stop/go feature is unsafe. It stops engine at signal lights and during stop and go traffic. When it restarts the engine shakes and hesitates to go when signal lights changes. This model doesn't allow the owner to permanent disable this function as in other models. It will cause lots rear - end related or other serious accidents on high speed roadways and freeways as this function continues.
CategoryEngine, Fuel/propulsion System
DateSep 24, 2021
StateWI
Description
At one year old this vehicle was involved in a frontal collision with a deer and immediately upon impact burst into flames. The fire breached the firewall between the engine compartment and passenger compartment within less then a minute. Within 2 minutes the engine compartment and front seat area was completely engulfed in flames and within 3 minutes the entire vehicle was engulfed. It appears the fire started as the fuel shut-off system that is supposed to stop the fuel from flowing once the airbags are deployed failed. This put the occupants of this vehicle and any others had this been a collision with another vehicle in extreme danger of serious injury if not even death. Had the driver been incapacitated, not been able to open the door or had a child to remove from a car seat there would have been certain death due to the extremely rapid spread of the fire throughout the entire vehicle. This has been reported to subaru of america. The vehicle is currently being inspected by the insurance carrier. There were no prior warnings that there were any concerns with the safety features of this vehicle. It was just serviced by the dealer one month prior to the accident. In reviewing other complaints on the nhtsa website there is a complaint of a 2019 subaru forester that experienced this same complete and total destruction due to a fire erupting upon impact in what should have been a minor frontal collision.
CategoryVisibility/wiper
DateSep 19, 2021
StateCA
Description
The glass broke after the windshield wiper was placed down on it. The windshield glass is broken twice this year. I just replaced it several months ago. It has cracked in the same spot on the passenger side right
CategoryService Brakes
DateSep 16, 2021
StateTN
Description
When I apply brakes to stop, the car surges forward.
CategoryVisibility:windshield
DateSep 14, 2021
StateWI
Description
The contact owns a 2020 subaru forester. The contact stated that she noticed a fracture on the windshield on the passenger side of the vehicle that was caused without impact. The vehicle was taken to a body shop and it was stated that there was no impact found. The vehicle was repaired. The dealer was made aware of the issue and confirmed no recall or coverage for the repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 12,000.
CategoryVisibility:windshield
DateSep 13, 2021
StateIL
Description
The contact owns a 2020 subaru forester. The contact stated that there was a crack on the windshield. There was no impact to the windshield that could have caused the crack. The dealer and manufacturer were not made aware of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was 20,804. The vin was unavailable.
CategoryVisibility/wiper
DateSep 11, 2021
StateNY
Description
Windshield cracked for no reason from the pass side front pillar to the middle of the windshield
CategoryAir Bags:sensor:occupant Classification:front Passenger
DateSep 08, 2021
StateCT
Description
The contact owns a 2020 subaru forester. The contact stated that while sitting in the passenger's side seat, the air bag warning light failed to engage. The contact stated that she weighs approximately 95 pounds and must use added weights to engage the air bag system. Additionally, while in the vehicle the air bag warning indicator light randomly illuminated. The vehicle was taken to the local dealer and the contact was informed that the vehicle was working as designed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the nhtsa. The approximate failure mileage was 0.
CategoryVisibility/wiper
DateSep 04, 2021
StateIN
Description
2020 subaru forester - windshield internal crack on passenger side
CategoryVisibility/wiper
DateSep 03, 2021
StateAK
Description
2020 subaru forester windshield cracked, for no apparent reason, while parked overnight on my driveway. No objects impacted the windshield.
CategoryUnknown Or Other
DateAug 30, 2021
StateIN
Description
On august 28, 2021, while driving on a one-way private road that leads to my home, I heard a loud pop and a foot-long crack instantly appeared on my driver's side windshield. I saw no rocks, no projectiles, nothing. This was a spontaneous crack on the windshield. This car is only a year and a half old with very little mileage. My 10 year-old granddaughter was in the car with me. I bought this car because of subaru's safety record. Now I find out that subaru knew they had defective windshields and did not issue recalls and/or inform their customers of this problem. My granddaughter's safety is my top priority. Subaru needs to live up to their ideals and fix this problem immediately and without charging any of their customers.
CategoryVisibility:windshield
DateAug 20, 2021
StateCA
Description
The contact owns a 2020 subaru forester. The contact stated while driving approximately 40 mph, the windshield cracked without impact. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 20,000.
CategoryElectrical System, Engine
DateAug 18, 2021
StateCT
Description
I was in a parking lot at the time driving very slowly to pick a spot. When I went to turn right into the spot my car accelerated at an alarming speed. I had not control over it as it kept turning. It hit the car parked in front of my space pushing it and went on to hit the car parked to the right damaging both the front left and right sides of my vehicle and the 2 parked cars before coming to a stop. Fortunately it was 9am and not very crowded, there were no passengers in both vehicles and no one walking in between or by the cars which could have been tragic. I was wearing a seatbelt. The police were called and completed a report. The subaru dealership was called and subaru of america was called. The car was inspected by a bosch.-eaa representative for subaru on 8/4/2021. I have not heard back from subaru so far although I was told it could take several weeks. There were no warning lights prior to the incident but afterwards there were several warning lights on. A few months before I got into my car and the radio was blaring and constantly switching channels and I was not able to turn the radio off. When I got home and turned off the car and turned the ignition back on 30 minutes later it had stopped. We notified the incident to subaru at the next oil change. I immediately notified ussa car insurance and filed a claim. I have not had the damages assessed for repair because I have to wait for the inspection results from subaru. I felt it was important to document this incident in case other 2020 forester owners have experienced the same thing. Frightening.
CategoryVisibility/wiper
DateAug 16, 2021
StateIL
Description
For no reason my windshield randomly cracked inside my garage, prior to the discovery the car had not been driven in several days.
CategoryVisibility/wiper
DateAug 13, 2021
StateMI
Description
We were driving about 50 mph on a paved road in the suburbs of a city when suddenly we heard a "pop" and saw a chip in the passenger side of our windshield. No other cars were around us at the time and it was an open road (e. G., we did not drive under an overpass). We don't know how the chip occurred. We continued driving and then parked the car in our garage. Four days later, with the car still in the garage, we discovered the chip had grown into a more than 20-inch crack horizontally on the passenger side of the car. We have been in touch with our insurance company and they have recommended a specific auto glass company to repair it. But we've been told it'll take 4 weeks or more to receive the replacement windshield and recalibrate it. We have since learned from searching the internet that cracking windshields on subaru models is a common complaint among subaru owners.
CategoryElectrical System, Unknown Or Other
DateAug 10, 2021
StateNC
Description
Purchased new on 5/22/2020. On aug 8th after not driving the car for 3 days, attempted to start vehicle. Would not start. Battery dead. Charged battery with a jump. Drove car home. Next am. Car would not start. Battery dead. Currently trying to get car in for service. This is very dangerous stranding people randomly.
CategoryLane Departure: Assist, Steering
DateAug 10, 2021
StateMN
Description
Lane keep assist feature the lane keep assist feature seems, in general, to over steer causing sway back and forth across the lane. While I find this bothersome, most recently, at highway speed, the lane keep assist pulled the car (suddenly and somewhat violently) onto an exit ramp rather than holding the right lane. No one was hurt. No damage occurred. I was able to yank the wheel back to the lane with the entire incident over in less and a second. Safety at risk? Highway speed with unanticipated veer of intended path. It was good that traffic was quite light. I have not reported this to the dealer. No special warnings other than that the system "worked".
CategoryVisibility:windshield
DateAug 10, 2021
StateCO
Description
The contact owns a 2020 subaru forester. The contact stated that a crack had formed in the middle upper part of the windshield without impact. The contact stated that the crack obstructed her vision while driving. The dealer nor the manufacturer was notified of the failure. The windshield was not repaired. The failure mileage was approximately 12,500.
CategoryElectrical System
DateAug 08, 2021
StateMA
Description
The battery on my 2020 subaru forester premium /lff14 drains within a week if not driven. There appears to be a parasitic battery drain problem. The car will not start. I replaced the original factory battery with a larger, after-market battery having been told by several sources that this problem is common to foresters and is caused by defective batteries being supplied to subaru. However, the new battery did not solve the problem. I regularly test the battery with a battery tester that indicates that the battery is ok, but is discharged and requires charging. I now keep a trickle charger on the car continuously. This seems to keep the battery charge up to 98%. I have retained the original battery which holds a charge indefinitely out of the vehicle. I am aware that driving the car to recharge the battery is extremely hard on the alternator and will cause it to prematurely fail. The car was purchased in august of 2020 and currently has less than 500 miles. This is a recurrent problem.
CategoryVisibility/wiper
DateAug 07, 2021
StateCA
Description
Windshield cracked out of nowhere. It was parked and just showed up to a cracked windshield
CategoryVisibility:windshield
DateAug 06, 2021
StateNY
Description
The contact owns a 2020 subaru forester. The contact stated that while driving approximately 40 mph, the front windshield developed a crack at the center of the windshield by the rear-view mirror mount. During the incident no object had contacted the windshield to cause the damage. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet notified of the failure. The failure mileage was 11,000.
CategoryVisibility/wiper
DateAug 04, 2021
StateCA
Description
Windshield cracked without cause overnight while car was not being driven. Stress crack emanating from the bottom edge where the defroster element for the windshield wipers is located ending in about the center of the windshield. Dealer inspected and could not find an impact point.
CategoryVisibility:windshield
DateAug 02, 2021
StateWI
Description
The contact owns a 2020 subaru forester. The contact stated while the vehicle was parked and unattended, the contact became aware that the front windshield had cracked from the top without impact. The contact called the local dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 14,000. The vin was not available.
CategoryVisibility:windshield
DateJul 30, 2021
StateCT
Description
2020 subaru forester. Consumer writes in regards to semi opague windshield causing issues with visibilty on dark roads. The consumer stated the dealer was made aware of the failure but, did not offer any assistance.
CategoryVisibility/wiper
DateJul 28, 2021
StateWA
Description
Was just sitting in my car and the windshield just started cracking very quickly. Nothing hit it.
CategoryVisibility/wiper
DateJul 27, 2021
StateCA
Description
While driving back home from sacramento to san diego, my windshield cracked for no reason and with time it increased. I am 100% sure that no pebble from road hit the windshield. I went to the dealership and they didn't report me that windshield had defect but issued me a quote of approx 00.
CategoryVisibility:windshield
DateJul 27, 2021
StateNE
Description
The contact owns a 2020 subaru forester. The contact stated that the windshield cracked without impact. The contact had the vehicle repaired however, shortly afterward the issue recurred. The manufacturer was not informed of the failure. The failure mileage was approximately 23,195.
CategoryElectrical System
DateJul 24, 2021
StateCA
Description
My car shut down while stopped at a traffic light. Several dashboard lights flashed or lit up, including the battery indicator, the eyesight indicator said it was turned off, and many others I don't know. It felt as if the battery had died. The car was in standby mode while stopped and the air conditioning was running. The car stalled and died when I took my foot off the brake to drive. The battery has died 6 times in the past year. If the door was ajar, the hatch left open, or the engine turned off while parked in drive, the battery was dead the next day. If it's left overnight with the emergency flashers on, the battery is dead the next day. This is too many for a brand new car. I've already bought a brand new battery after the first one died. What do I have to do to keep the battery alive? I'm a lyft driver, and thankful this issue didn't leave a rider and me stranded many miles from home.
CategoryVisibility/wiper
DateJul 21, 2021
StateWA
Description
A small rock hit my windshield and seemed to crack it way more easily than it should have. I was researching cost to replace it and found the information about the lawsuit and the fact that it applies to my year of subaru. So I decided to file a complaint to be included in the lawsuit.
CategoryVehicle Speed Control:accelerator Pedal
DateJul 16, 2021
StatePA
Description
The contact owns a 2020 subaru forester. The contact stated while attempting to park at a rest stop, the vehicle independently accelerated while the brake pedal was depressed. As a result, the vehicle ran into a stone wall. The front end of the vehicle was severely damaged. The air bags deployed. A police report was filed. The contact sustained a sore neck as a result of the crash but medical attention was not required. The vehicle was not drivable and was towed to a body shop. The vehicle was not diagnosed but was in the process of being repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 65,000.
CategoryUnknown Or Other
DateJul 15, 2021
StateNE
Description
Windshield repeated problem - windshield gets hit by a small rock and immediately cracks the whole windshield. It's becoming a regular replacement. I can't imagine if getting hit by something larger or being in an accident. Researching the problem, I found many others with the same experience.
CategoryUnknown Or Other
DateJul 14, 2021
StateTX
Description
Have a few chips in windshield. They happen very easily so I googled and found that it's a known issue with a lawsuit. I just bought the car on july 2.
CategoryElectrical System, Engine, Unknown Or Other
DateJul 13, 2021
StateNY
Description
I tried to unlock my car but the remote didnt work- I had to use the blank key inside the remote to get in the car. I couldn't start the car- my husband tried to jump it- that did not work- I called aaa they tried jumping it - that didnt work-- aaa told me the battery was good but totally out of charge 0%-- I called the subaru salesman I bought the car from & he walked me thru alot of steps & we couldn't find anything wrong besides the battery!! He told me to have my husband try to give me a jump again & after 4 hours the car turned over! What caused it????? No idea??? The next day (7/5/21) I took it to an auto parts store & they tested it out- alternator-perfect--- battery @ 550 with the max 620--- today I read an article about subaru batteries failing! Well mine did for no apparent reason--- maybe they should all be recalled!! I missed my 1st day of vacation due to this!!
CategoryUnknown Or Other
DateJul 09, 2021
StateNJ
Description
The vehicle was parked for about 30 minutes. When returning to the vehicle, the windshield had a large crack. We contacted our insurance company and a repair was set up for 07/06/2021. Our deductible for the repair was 0. I have since read that the 2020 forester is included in a recall for windshields on this model. My subaru dealer customer service stated it is not included in this recall. Can you please give some guidance in this matter?
CategoryVisibility/wiper
DateJul 09, 2021
StateMD
Description
Windshield got broken after 9k miles.
CategoryVisibility/wiper
DateJul 07, 2021
StateMS
Description
My front windshield cracked without having an object hit it. I had it inspected and repaired by satellite auto glass per my warranty. I was made to pay eyesight calibration out of pocket.
CategoryVisibility:windshield
DateJul 06, 2021
StateIL
Description
The contact owns a 2020 subaru forester. The contact stated while approaching the vehicle, he noticed that the front windshield was cracked on the center driver's side. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 10,566.
CategoryUnknown Or Other
DateJul 03, 2021
StateCA
Description
Windshield cracked
CategoryUnknown Or Other
DateJul 02, 2021
StateOH
Description
Cracked windshield and it was not hit by a stone/debris. Caused impaired visibility while driving.
CategoryUnknown Or Other
DateJul 01, 2021
StatePA
Description
subaru cracked windshield
CategoryVisibility/wiper
DateJun 29, 2021
StateCA
Description
Windshield cracked within 1year of owning the vehicle while driving along the freeway.
CategoryVisibility/wiper
DateJun 26, 2021
StateOK
Description
Windshield randomly has a long crack in it. Zero signs of any initial rock impact or chip that would of caused it. I parked it at work with no cracks or anything on the windshield. Then came to my car after work and there was long crack. No signs of impacts.
CategoryVisibility:windshield
DateJun 24, 2021
StateIL
Description
The contact owns a 2020 subaru forester. The contact stated that upon entering her vehicle, she noticed that a crack had formed on the bottom passenger side of the windshield without incident. Over time, the crack had spread to the driver's side of the windshield which obstructed her vision while driving. The contact was informed by the dealer that her vehicle would not be covered under warranty and that there were no recalls on her vehicle. The manufacturer had yet to be notified of the failure. The windshield had yet to be repaired. The failure mileage was approximately 1,000. The vin was not available.
CategoryVisibility/wiper
DateJun 22, 2021
StateUT
Description
I received a small chip on my windshield that overnight has developed into several cracks that span the entire windshield. What should have been fixable by a professional windshield repair service will require the entire windshield to be replaced and eyesight system will need to be recalibrated.
CategoryTires
DateJun 20, 2021
StateMD
Description
February 2020 both rear and front driver side tires (manufacturer provided) ripped potentially after hitting pothole. Dealership replaced 2 tires. November 2020 tire started a slow leak (in 5-7 days)- dealership fixed per manufacturer recommendations, leak continued at a lower pace (in 3-4 weeks)
CategoryVisibility/wiper
DateJun 20, 2021
StateMD
Description
Windshield crack from unknown source, crack expanded while technician tried to repair. Required complete windshield replacement .
CategoryVisibility/wiper
DateJun 08, 2021
StateMN
Description
On june 4, 2021 me and my famliy went for a 3 days road trip from cirlce pines minnesota going to duluth mn . The drive was approximately 2hrs plus. 12 mins. Before we reached our destination the windshield suddenly showed a crack about 12 inches out from no where and blocks my visibility while driving. I went to my car dealer on 6/8/21 at morries subaru brooklyn park and asked for a replacement warranty but they denied it. 2020 forester windshields is so dangerous because even a small rock will make it crack and blocks clear visibility while driving. This is happening to more and more subaru cars with eyesight technology. Nhtsa should investigate if there is manufacturing defect or engineering defect with this windshield for a safer road and driving experience. I have a dashcam video of the said incident. I am more willing to submit it for your reference.
CategoryVisibility:windshield
DateJun 08, 2021
StateIL
Description
The contact owns a 2020 subaru forester. The contact stated that the vehicle was parked inside the garage, when he noticed there was a crack on the windshield. There was no impact to the windshield that could have caused the crack. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were made aware of the failure. The failure mileage was 8,000.
CategoryUnknown Or Other
DateJun 07, 2021
StateCA
Description
Within a few months my 2020 subaru forester windshield is riddled with multiple (4) chips and cracks. Being that I've driven the same roads with a different car for years with no issues, and my car only had 1,000 miles at the time of the crack and 3,000 during the second crack, I believe my windshield is faulty and prone to damage. There were no sound indications or objects hitting it, it cracked from the side and spread all the way across the windshield. I've gone through proper channels to no avail-- submitted a bbb claim with no answer and told my local chico subaru dealership and they were no help.
CategoryVisibility:windshield
DateJun 07, 2021
StateCA
Description
The contact owns a 2020 subaru forester. The contact stated while driving 60 mph, she noticed a crack starting to form at the center bottom of the windshield and continued to expand up the windshield. The contact stated the crack was not caused by an impact. The contact called and made the local dealer aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 6,000.
CategoryElectrical System
DateJun 04, 2021
StateNJ
Description
Battery is completely drained and I was unable to commute. Vehicle picked by subaru roadside assistance to nearest dealer (victor subaru)
CategoryElectrical System, Unknown Or Other
DateMay 31, 2021
StateCA
Description
What component or system failed or malfunctioned, and is it available for inspection upon request? - the original battery on our 2020 subaru forester died after some repairs related to getting rear ended. The battery died for the first time in march 2021, 8 months after we purchased the car with around 5500 miles on it. That battery was replaced with a brand new subaru battery. The battery has died 3 times since being replaced. The current battery is available for inspection. In addition to the battery dying, we have recently noticed two situations where the rear hatch has not properly latched. I have a video of the rear hatch trying to latch and popping back open over and over again. I've only noticed this twice, but the first time I noticed this I realize we had been driving with the rear hatch open and our dog could have been put in serious risk if the rear hatch opened. How was your safety or the safety of others put at risk? Issues with the battery dying multiple times puts me at risk of being stranded. The issue of the rear hatch means that anything that is placed in the rear of the vehicle may not be properly secured and could potentially fly out of the vehicle if the unlatched rear hatch opens while driving. Has the problem been reproduced or confirmed by a dealer or independent service center? The original dead battery was initially identified by a body shop. The dealer was not able to find anything wrong with the vehicle upon first inspection, but we are going to take it in again. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle was inspected by a body shop (recommended by our insurance) and the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The only symptom we are able to routinely detect is a low voltage on our battery, which we believe indicates a parasitic draw.
CategoryUnknown Or Other
DateMay 31, 2021
StateGA
Description
windshield cracked for no reason. I can not get dealer service department to answer the phone subaru of macon ga. I parked my car and two hours I found the windshield cracked. I starts below the windshield wiper on passengers side and goes up and to the middle of the car. It is below the level of the hood of the car.
CategoryVisibility/wiper
DateMay 31, 2021
StateCA
Description
Windshield cracks spontaneously. Driving on well maintained roads and brand new car has windshield damage that shows abnormal cracks with no or unknown cause or normal road conditions.
CategoryVisibility:windshield
DateMay 26, 2021
StateCA
Description
The contact owns a 2020 subaru forester. The contact stated that there was a small chip present on the front windshield. Overnight, a large crack had developed on the windshield. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 9,000.
CategoryVisibility:windshield
DateMay 25, 2021
StateNY
Description
The contact owns a 2020 subaru forester. The contact stated that the windshield was cracked at the bottom of the windshield near the windshield wipers. The crack started to expand upwards. The vehicle was not taken to the dealer. The manufacturer was contacted and confirmed that a special recall for the failure had expired. The approximate failure mileage was 23,000.
CategoryVisibility/wiper
DateMay 22, 2021
StateCA
Description
Windshield cracked for no reason
CategoryForward Collision Avoidance: Warnings
DateMay 20, 2021
StateME
Description
Subaru eyesight technology has a pre collision feature along with lane departure feature. Latter can be turned off permanently, the pre-collision feature cannot. Number of instances where this has malfunctioned in a way that is unsafe. Driving in upstate ny on foggy morning, winding hilly roads, 50mph roads. Road had a driveway with a parked car not moving, parked and the pre collision system tried to break, so slowed down the car but there was another coming behind from a hilly turn, not aware I would suddenly slow, especially as I did not anticipate the car would try to put on breaks on its own for a parked unmoving car. No collision resulted fortunately, but unsafe if the car behind had not been able to slow to accomodate for the faulty detection by subaru's eyesight, thinking the parked unmoving car was a sudden stopping vehicle in front of me, when the winding road was actually clear for me to continue driving. Another incident on another road where a series of 4-5 cars driving constant speed, fixed distance from each other, then first car signalled to turn right and stopped; cars behind just went around them slightly as they were waiting to turn, and I was going to follow suit, the train of cars in front of me, when suddenly eyesight pre collision detected that turning vehicle as something to try to brake for, and the car behind me did not expect the sudden breaking attempt to slow down, and again, close call, no collision resulted but unsafe when the human driver was expecting to continue along with the other train of cars and not expecting a sudden stop. I have called subaru both dealership and main office but informed there is no way to permanently disable the pre collision setting in the car. Concerned that if this feature is on, and erroneously detects an object in front, such as that parked unmoving car, in other situations the cars behind me may not be able to accomodate the attempts at sudden breaking by the subaru eyesight technology. Dangerous.
CategoryUnknown Or Other
DateMay 20, 2021
StateWA
Description
Windshield cracked without any impact from an object
CategoryVisibility/wiper
DateMay 18, 2021
StateWA
Description
Driving at low speed heard a slight noise. Didn't see any damage but the windshield cracked. Within about 2 minutes the crack spread approximately 3 inches. Within another couple minutes the crack extended vertically and then turned horizontally running another 10 inches. I have never had a crack occur and extend in this matter. Replacement and calibration of isight technology according to satellite and the dealer costs are around 1900 dollars.
CategoryElectrical System, Engine
DateMay 17, 2021
StateCO
Description
Purchased new vehicle 10/23/19, 1st battery failure 6/15/2 jumped and ok 2nd battery failure 12/4/20 jumped, subaru replaced battery 3rd battery failure 2/16/21, subaru said battery was "fine" 4th battery failure 3/31/21 subaru replaced battery 5th battery failure 5/14/21, appt with subaru on 5/21/21
CategoryElectrical System
DateMay 15, 2021
StateWA
Description
When attempting to leave our home driveway on friday, april 2nd, 2021 (approximately 4pm local time), the ignition button failed to start the car. Initially, power was running to the dash. I called the subaru eastside dealership in kirkland, wa where the car was purchased. They told me to call roadside assistance, which I did the following morning. When my wife and I moved our car seat and belongings to the other car in the driveway, the rear lift gate started to malfunction and would not open (resulting in a repeated 3 beep sound), blocking access to my jumper cables, which were in the trunk. Eventually, the electrical system stopped responding all together. When roadside assistance (sent out by subaru roadside) eventually showed up the following morning, a jump start by the technician started the vehicle.
CategoryElectrical System
DateMay 15, 2021
StateOH
Description
Battery was drained for no reason and car would not start. When tried to start dash lights etc., went crazy. Gauge for tachometer and speed whipped from side to side, lights flashed on and off. The starter gave the clicking noise you hear when battery is dead. Called aaa to jump and they could not get it to start. I charged battery overnight and the engine started. Took car to dealer they could find nothing wrong with the battery or charging system. They could not explain why this happened. I purchased a battery tender to maintain charge in battery. I only have 1 car and it needs to start when I need it. This happened on day I needed to take wife for covid vaccine shot.
CategoryUnknown Or Other
DateMay 13, 2021
StateOR
Description
Windshield cracked with no cause. Driving on highway with no cars ahead.
CategoryVisibility/wiper
DateMay 13, 2021
StateNY
Description
I have noticed several cracks in the windshield of my 2020 subaru forester. I first noticed a small crack on the upper drivers side. I have now seen multiple cracks that do not appear to have an origination point of impact from an object. Additionally I have a crack that it forming in the area of the cameras for the eyesight which may lead to degradation or failure of the equipment to operate properly. The event that caused the cracks is unknown.
CategoryElectrical System, Unknown Or Other
DateMay 12, 2021
StateCA
Description
Multiple dead batteries over past year. When rear lift gate is left open for less then an hour with all lights including interior off it drains battery. 2019 lift gate module recalled due to 'dark draw' but didn't include earlier 2020 models which did not have new module incorporated yet. Please investigate to include the early 2020 models in recall. This is happening to many people and is a hazard to be left stranded over such an easy fix that has already been incorporated in the 2019 models with the recall ... My car is in that 'grey area' only cause it is not a 2019 but before the fix was addressed on the 2020 year.
CategoryFuel/propulsion System
DateMay 10, 2021
StateMA
Description
Both my wife and I have run out of gas on this vehicle which has less than 5,000 miles on it. The low gas indicator is limited to a brief warning in the screen behind the steering wheel. We both find this very easy to miss and there is no persistent visual or auditory warning. Running out of gas unexpectedly is an extreme safety hazard, we were lucky to avoid being rear ended, but had to park at some risk. Neither of us can recall running out of gas in our other vehicles for over 20 years.
CategoryVisibility/wiper
DateMay 10, 2021
StateCA
Description
1in to 2ft long cracks are being created across the windshield at the slightest impact of any small pebbles. Windshield is extremely easily compromised. Vehicle was in motion on the highway when a small pebble hit the windshield, instantly creating a 2ft long crack across it. The second occurrence was also on the highway while in motion, when another small pebble impacted the windshield, instantly creating a 1 inch crack.
CategoryVisibility/wiper
DateMay 07, 2021
StateWA
Description
My windshield is cracking from the top down behind the rear view mirror for no apparent reason, no rock dent , no impact , the vehicle was in my work parking lot and I noticed the crack upon leaving work at 4 pm, drove to work at 8 am was daylight and no visible crack noticed
CategoryLane Departure: Assist, Lane Departure: Warning, Visibility/wiper
DateMay 02, 2021
StateUT
Description
I just walked out to my car parked in my drive way there was a huge crack in the windshield I haven't hit or been hit by anything this is a new car haven't even had a a year yet don't understand why windshield would crack so bad goes from the passenger side to the middle of the windshield
CategoryVisibility/wiper
DateMay 02, 2021
StateNC
Description
Giant crack has appeared on windshield less that 12k miles of driving. There is a small chip from a few days ago that has formed into a larger crack.
CategorySeats
DateApr 26, 2021
StateNJ
Description
I have physical bipolar knee and legs cross I m 5ft 11 and weight 290llbs. I been contact mobilityworks and can they put seat jackers anc extension seat back they can't do I m so frustrating search someone handle welding to put more seat jackers and I cannot trade because lost value I m so [xxx] angry parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryUnknown Or Other, Visibility/wiper
DateApr 26, 2021
StateIL
Description
Windshield cracked, started below wiper in the middle of glass, crack about 8 inches perpendicular to the hood. The vehicle was moving about 20 miles per hour in the rain turned on defroster and saw the crack.
CategoryUnknown Or Other
DateApr 19, 2021
StateVA
Description
My windshield cracked. No apparent chips, or dings. Seems to come from the defrost area of the windshield under the rubber gasket.
CategoryVisibility/wiper
DateApr 18, 2021
StateVT
Description
I travelled to work and the windshield formed a crack on the upper left side of the windshield (driver's side). It starts at the corner and proceeds (so far) to be 1. 5 feet long. There were no oncoming vehicles or vehicles that I was following. It was a left hand turn, low speed.
CategoryUnknown Or Other
DateApr 11, 2021
StateIA
Description
On september 26, 2020, my 2020 subaru forester windshield was hit by some very small object that hardly made a sound when it struck. The result was a very small crack about an inch long. I had this repaired by safelite mobile service on sept. 30 on april 6, 2021 as the car was being driven in town, an approximately 15 inch crack appeared on the windshield. This crack runs from the very bottom of the windshield up through the repaired "chip" mentioned above and on for another 12 inches or so. There was nothing to strike the windshield this day. I contacted the ramsey subaru dealership where I purchased the car and was told because there was that initial chip, the subaru warranty would not cover the cracked windshield. I contacted the safelite office nearest me that had repaired the chip in september and they scheduled me to have the windshield replaced on monday, april 12 at 12:30 pm. I did phone the dealership on friday, april 9 to speak to someone about this situation. After several attempts with no one answering the phone, I left a message to contact me. I have not yet received a response of any kind. I plan to visit the dealership monday morning april 12 to appeal my oral decision. If I am successful in that, I will amend this report.
CategoryVisibility/wiper
DateApr 09, 2021
StateVA
Description
Windshield cracked due to no apparent cause - no collision, no rock hitting it. It simply appeared overnight.
CategoryVisibility/wiper
DateApr 07, 2021
StateCA
Description
The windshield is cracked
CategoryVisibility/wiper
DateApr 07, 2021
StateMO
Description
A small chip on the black edge of the windshield occurred the end of february, then it turned into an 18' long crack across the windshield within a few hours on a road trip.
CategoryVisibility:windshield
DateApr 06, 2021
StateCO
Description
Tl* the contact owns a 2020 subaru forester. The contact stated that there were eight separate fractures on the windshield that were not caused by impact. The contact took the vehicle to an independent auto glass repair shop where one fracture was repaired however, several other fractures occurred afterwards. The contact took the vehicle to subaru of pueblo (2125 us-50, pueblo, co 81008, (719) 545-9955) who was unable to explain why the fractures continued to occur. The vehicle had not been diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 3.
CategoryUnknown Or Other, Visibility/wiper
DateApr 05, 2021
StateOH
Description
Windshield literally cracked from one side to the middle from a small pebble (the first pebble I've had hit the windshield). I just got this car, barely even broken in at 7,000 miles. The safety features from eyesight don't work properly after this which poses a major safety issue.
CategoryUnknown Or Other
DateApr 01, 2021
StateIN
Description
I purchased the vehicle new approximately six months ago and within the first 4,000 miles or so when driving the vehicle upon a highway with no one in front of me at approximately 55mph, I heard a light crack against the windshield. Upon observation of the windshield, I observed a very small chip. Within one day after, the chip began to "spider" crack in different directions across the windshield. When at the car dealership in which I purchased my vehicle, gurley leep subaru in the south bend/mishawaka, indiana area, they looked at the windshield and gave a proposal of estimated cost of

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,500 to replace the windshield. I then contacted my state farm insurance agent who advised subaru had a current "class action lawsuit" against them for defective windshields that chip or crack easily. State farm also advised they have seen numerous subaru vehicle customers making claims of cracked windshields that need to be replaced. If there is an issue of defective subaru windshields, then subaru should be responsible for the replacement of defective windshield.
CategoryVisibility/wiper
DateMar 31, 2021
StateWA
Description
A small, approximately 3" crack appeared on lower driver side of windshield with no apparent impact at that time. Vehicle was parked and the cracked was noticed in the evening. Contacted subaru who directed to take the vehicle to a dealer for evaluation. While waiting for evaluation (several weeks), the crack continued to grow to approximately 18". Subaru determined an impact caused the crack, though the only possible impact site was approximately 1/16" in diameter. Vehicle was purchased one month prior.
CategoryVisibility:windshield
DateMar 31, 2021
StateTN
Description
Tl* the contact owned a 2020 subaru forester. The contact stated while driving at 70 mph, the windshield cracked. The vehicle was not taken to a local dealer or independent mechanic to be inspected. The windshield was not replaced. The manufacturer had been informed of the failure and informed the contact that vehicle was not under warranty. The failure mileage was approximately 18,300.
CategoryVisibility/wiper
DateMar 30, 2021
StateTX
Description
Very small object hit windshield near edge of windshield where black coat and clear glass meet. A roughly 12" crack immediately appeared. I was driving on a tollway when the object hit the glass.
CategoryVisibility/wiper
DateMar 29, 2021
StateOK
Description
I received a chip in the windshield my 2020 subaru forester on october 8, 2020. It occurred while driving on the interstate. It appeared suddenly in my field of view but I didn't see or experience anything that could have impacted the windshield or caused the chip. A professional windshield repair company attempted to repair the chip the next day, but in the process, caused a large crack to spread across the windshield. The windshield was then replaced at a subaru dealership on 10/28/20. I have attached a document of the windshield replacement work done. On 12/22/20 a chip appeared on the new windshield while driving on the interstate. Then on 3/7/20 a large crack in a different location appeared and spread across my field of view. I have attached photos of the chip and the large crack on the newly replaced windshield. I will now need to replace the windshield a second time. This will be my 3rd windshield on this vehicle and it is only 1 year old. Even with a new windshield, from my experience so far, the chances of my field of view being impacted suddenly by chips and cracks while driving is very high. The cause of the cracks appears to be defective glass used by subaru for the windshield.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMar 27, 2021
StateCT
Description
I was driving up an empty suburban road at 25 mph when the brakes suddenly went off, causing the car to skid to a stop. The dashboard screen said the pre-collision emergency braking system was activated. There was nothing in the road and no reason for the car to stop suddenly. Thank god I wasn't on the highway - this is extremely dangerous.
CategoryVisibility/wiper
DateMar 26, 2021
StateKS
Description
Windshield just cracked down the middle out of the blue. While driving to work in the morning an on coming light reflected of my windshield oddly. I looked at it closer at a stop to see a crack starting from the top of the glass going right down the middle of the eyesight cameras.
CategoryVisibility/wiper
DateMar 25, 2021
StateNY
Description
Chips/cracks in window. Multiple small chips from pebbles/debris/salt from salt trucks. A dime sized crack that had to be sealed and fixed. I don't have the exact date on hand but it was covered through geico insurance and fixed through auto safe glass repairs
CategoryVisibility/wiper
DateMar 23, 2021
StatePA
Description
Windshield experienced a very minor impact from a small piece of gravel, immediately resulting in a small chip. Within 24 hours, the chip had become a large crack through the middle of the windshield. Windshield glass on subaru forester is thin and brittle, this is a common problem on this vehicle.
CategoryUnknown Or Other
DateMar 21, 2021
StateTX
Description
I seen there was a class action lawsuit against subaru regarding the vehicles eyesight system and the windshield. We noticed a crack that had seemingly come out of nowhere. It has to of happened while it was parked in the driveway. I was looking into replacing the windshield myself when I stumbled on the article. Apparently many subaru owners are dealing with spontaneous cracking and my crack started right in the area pertaining to the lawsuit.
CategoryStructure:body:hood
DateMar 19, 2021
StateCA
Description
Tl* the contact owns a 2020 subaru forester. The contact stated while driving approximately 80 mph, the hood started to shake and vibrate abnormally. The vehicle was taken to ocean subaru of fullerton (1100 s euclid st, fullerton, ca 92832, (888) 428-2419) however, was not diagnosed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 6,874. Consumer stated there was a strong intermittent wind while driving.
CategoryVisibility/wiper
DateMar 17, 2021
StateWA
Description
Windshield cracked with just a small rock hitting it. There is now another crack on the other side of the windshield and I have no idea when it got there. The windshield sounds very brittle when the smallest thing hits it. The windshields are defective, I have friends that have the same problem. I have the eyesight technology, so replaceent is very expensive.
CategoryUnknown Or Other
DateMar 16, 2021
StateTX
Description
I had my windshield cracked up by small impact of flying rock off a truck in 2020. I got it replaced and calibrated in july 2020 the price was 56. Luckilyi bought a windshield protection policy to cover it. And the windshield cracked up(30 cm long) again yesterday(march,2021) due to the same reason. I really cannot afford to pay that much money to replace the windshield( my policy can only pay about 0).
CategoryUnknown Or Other
DateMar 13, 2021
StateOH
Description
Out of nowhere, the windshield has a crack that started at the top and is spreading down. There is no chip that started this. We have 2 newer subarus and this has happened to both cars within a month. There is nothing that we know of that caused this. Online we are seeing that this is an issue with newer subarus and windshields cracking.
CategoryAir Bags, Forward Collision Avoidance: Automatic Emergency Braking
DateMar 07, 2021
StateVA
Description
2/17/2021 - honda accord going north on lynchburg turnpike ran a stoplight (going about 30 in a 25 mpg zone) trying to turn west onto east main st. In salem, va ... Bounced opposite curb, cut west and swerved (oversteer) and came head on into my stationary 2020 forester. Our light had just turned green and we were about to move forward when the honda came out into the intersection. My wife was driving and I was a passenger. I was taken to er and seen by several doctors and am undergoing pt for the next 5 weeks.
CategoryUnknown Or Other
DateMar 06, 2021
StateNY
Description
I purchased my 2020 subaru forester in 6/2020, and by 2/2021 the windshield had chipped. I went to get it fixed, and it just cracked even more, according to the glass tech at safelite. I was told this has been happening very frequently with modern subarus and to file a complaint. I didn't notice the initial damage until the car was parked in my driveway.
CategoryVisibility:windshield
DateMar 05, 2021
StateNJ
Description
Tl* the contact owns a 2020 subaru forester. The contact stated while approaching the vehicle, he noticed on the upper passenger side of the front windshield had a 12 inches long crack. The contact stated the crack happened without impact to the windshield. The vehicle was taken to the local dealer lester glenn subaru (1501 nj-37 w, toms river, nj 08755, (888) 785-0675) where it was diagnosed with needing the front windshield to be replaced. The vehicle was taken to a repair shop and the windshield was replaced. The manufacturer had not been informed of the failure. The failure mileage was approximately 2,500.
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateMar 04, 2021
StateOR
Description
Driving on straight multi-lane highway ~2:00 pm in the daytime at ~55 mph; clear, dry weather, dry road. No vehicles or obstructions of any kind in front of vehicle, fortunately no vehicles behind. Automatic emergency braking system triggered fully without any warning, bringing car to sudden stop in high speed travel lane; could have caused severe rear end collision had there been anyone behind. Engine continued to run, vehicle would not move until after shifting into park and back into drive. Subaru could find no reason for erroneous sudden stop function.
CategoryUnknown Or Other, Visibility/wiper
DateMar 03, 2021
StateRI
Description
I bought this car 2 weeks ago with 1,950 miles and my windshield cracked with no reason. I don't know why or how that happened. I am afraid to drive the car first because I have a broken windshield and second because obviously that windshield is weak or lacking of safety.
CategoryVisibility/wiper
DateMar 03, 2021
StateMD
Description
6 month old vehicle suddenly have crack on windshield. Reported the issue to dealership and was told it is due to impact - car is parked under a carport, did not and/or got hit by anything the day before, and have 12 inches crack across the windshield the day after.
CategoryUnknown Or Other
DateMar 02, 2021
StateVT
Description
The fuel fill up arrow points to the wrong side of the vehicle, it points left, the fill up is on the right side of vehicle
CategoryVisibility/wiper
DateMar 02, 2021
StateWA
Description
I came out to the car and there is a large foot long plus crack from the bottom of the windshield up on the passenger side. It developed out of nowhere.
CategoryVisibility/wiper
DateFeb 28, 2021
StateNY
Description
A crack greater than 12 inches on the windshield was noted . There was no incident that may have caused this crack.
CategoryVisibility/wiper
DateFeb 28, 2021
StateCA
Description
Windshield cracked unexpectedly for no reason. The vehicle was stationary - parked, when this occurred, and will be expensive (00+) to fix
CategoryAir Bags
DateFeb 26, 2021
StateVA
Description
Tl* the contact owns a 2020 subaru forester. The contact stated that while driving at various speeds approaching an intersection as another vehicle crashed head on into the front of the vehicle. No air bag deployed. The contact sustained laceration, brushing on both legs. Medical attention was contacted and had taken the contacts husband to the hospital where he was treated for his injuries. The contacts husband was in the passenger seat. A police report was filed. The vehicle was towed by an independent towing company to a body shop where the contact was waiting results for damages. The manufacturer and the dealer were not notified of the failure. The failure mileage was approximately 5,500.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings, Visibility/wiper
DateFeb 26, 2021
StatePA
Description
Windshield developed a crack. No known even such as a debris strike was occurred. Crack was first noticed when the car was parked.
CategoryVisibility/wiper
DateFeb 26, 2021
StateTX
Description
Returned to my car after overnight sitting in drive way and a crack in the windshield appeared directly in front of the driver. It started at the base, ran up about 5", turned toward the center of the car and so far has run about 15" and is advancing. There is no evidence of impact. The vehicle has 5069 miles on it as of 02-26-21.
CategoryUnknown Or Other
DateFeb 25, 2021
StateIL
Description
My car was a couple months old. I was driving on the expressway and a rock glanced off my windshield. It cracked it. Based on the size of the rock, it was small, the windshield seems very susceptible to breaking. My previous car that I had for more than 10 years encountered much larger stones and I never had a windshield crack on me. The repair was over

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,500. It seems like quite the money grab by subaru.
CategoryVisibility/wiper
DateFeb 25, 2021
StateCA
Description
While driving down the freeway, my windshield made a pop noise and a foot long crack appeared a few minutes later. There was no object that hit the windshield nor any visible debris on the road. See dash cam at the 9:26:11 mark. Here's a link for the video: https://drive. Google. Com/file/d/1segzlhzpfqde4bkxeefa8g91nvkrs1dw/view? Usp=sharing images: https://drive. Google. Com/file/d/18o4p7w30sopffzm4z4ambehmg5r8fdj6/view? Usp=sharing https://drive. Google. Com/file/d/1dpf2pz0nevrgjnxxbol2adyrylma_xfb/view? Usp=sharing
CategoryPower Train, Vehicle Speed Control
DateFeb 23, 2021
StateNY
Description
Vehicle was stationary. Foot on brake in parking spot. Then vehicle accelerated on its own.
CategoryUnknown Or Other
DateFeb 23, 2021
StateOR
Description
The front windshield developed a 6 inch vertical crack on the drivers side at the bottom of the windshield. The car was being driven at the time and there was no known cause of the crack. The crack developed spontaneously without any object striking the windshield. The crack then enlarged on its own as it was being driven home.
CategoryVisibility/wiper
DateFeb 23, 2021
StateFL
Description
Came outside, turned the car on and noticed a huge double crack down the middle of the windshield.
CategoryVisibility/wiper
DateFeb 20, 2021
StateNY
Description
Last night on 02/19/2021 I parked my vehicle at home in the driveway, and the windshield was fine. There was no damage, nothing hit my car while I was driving last night. This morning when I went to go to work, I noticed a large crack that appeared, approximately 12 inches in length. The crack had developed apparently on its own, while the vehicle was in park. The crack continued to spread while I was driving to work over the course of 30 minutes, and is now approximately 24 inches in length.
CategoryElectrical System
DateFeb 15, 2021
StateMA
Description
Went to start car after being parked for 3 hours. Doors opened with fob but keyless ignition would not start car and all idiot lights came on locking steering wheel, brakes, gas pedal, etc. Subaru service came and jumped car; not sure if fob had died; car only 11 months old, under 9000 miles. Temperature in high 20's, low 30's. Keyless ignition had been wonky earlier in week and car hesitated to get started. Eyesight turned off briefly on drive home after car was started by jumpstart.
CategoryStructure:body
DateFeb 11, 2021
StateMN
Description
The linkage cable between the drivers' front interior door handle and the door latching mechanism became unhooked somehow during normal usage, rendering the door inoperable from the interior. Simply removing the interior trim from the door and reattaching the linkage fixed the problem, but until then the door was only useable from the exterior of the vehicle.
CategoryVisibility/wiper
DateFeb 11, 2021
StateFL
Description
Came out one morning and windshield had a large crack and it keeps getting larger.
CategoryVisibility/wiper
DateFeb 10, 2021
StateCA
Description
Cracked windshield. No apparent reason. Had to be replaced for 25.
CategoryUnknown Or Other
DateFeb 09, 2021
StateCA
Description
Windshield cracked easily. While driving on a maintained city street, I heard what sounded like very small rock or piece of debris hit the windshield and immediately a 2 foot crack appeared on the windshield extending from the upper and outer edge of the passenger side across towards the middle. I was distanced behind a compact suv. From the inside of the vehicle no initial damage point was visible, only the crack. Upon further inspection after exiting the vehicle, I found a shallow pen point size divot on the crack near the edge of the windshield.
CategoryVisibility:windshield
DateFeb 04, 2021
StateKS
Description
Tl* the contact owns a 2020 subaru forester. The contact stated that while driving at various speeds, the contact noticed a vertical crack in the middle the windshield. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer was not notified of the failure. The failure mileage was approximately 8,000.
CategoryStructure:body, Visibility/wiper
DateFeb 02, 2021
StateTX
Description
A large fracture on the windshield appeared (roughly 16 inches long) with, in my opinion, no obvious impact. I only noticed the fracture after the vehicle had been parked for a period of time. I took the car to the subaru dealership to get the fracture inspected. The service manager ran a ball-point pen along the fracture and found a small indentation (less than 1/32 inch deep) near the a pillar. The dealership claimed that this indicated the fracture was due to an impact and not a defective windshield. Consequently, the dealership refused to replace the windshield. I have since filed a claim with my insurance and I am in the process of getting the windshield replaced.
CategoryVisibility/wiper
DateFeb 01, 2021
StateIL
Description
Windshield cracked for no apparent reason-found today when car was stationary.
CategoryVisibility/wiper
DateFeb 01, 2021
StateTN
Description
Purchased a new subaru forester sport may 25 2020, the morning of 1/22/2020 we woke up to a crack in the windshield from passenger side all the way to the middle of the glass. The vehicle is garage kept and very well taken care of. The weather was certainly not an issue as it does not get below freezing often (espcially in our garage) in the southeast this time of year. I walked out to start the car to let it warm up before driving as I always do, walked back inside for about 5 minutes then walk out to find a huge crack across the windshield. I dont use the defrost or heat, just the heated seats, so glass heating up to fast couldnt have been the issue; not that it should be an issue. However I did notice a small pin prick of a chip in the glass upon further inspection. That said, this glass is far too fragile and im already expecting to be replacing it again as this has been a problem with subaru for a few years now. 00 to replace the glass and re calibrate eyesight. Expecting insurance premiums to go up at some point. This glass is beyond defective, weak, and what is going to happen when something slightly bigger hits it? I do not feel safe driving one of the safest cars on the market...
CategoryVisibility/wiper
DateJan 31, 2021
StateAL
Description
Windshield chip and break really easy I have been working in a bodyshop for 20 years and ever new subaru own I have talked to have complained about the windshield cracking but that's the only thing they have bad to say about the cars
CategoryVisibility/wiper
DateJan 30, 2021
StateCA
Description
Car purchased on 1/25/21 from dealer with 8700 miles on it in good condition. By 1/30/21, one crack and 3 chips were developing on windshield. Did not happen during driving. We have put about 200 miles on it. Hailed on 1/29/21 but no damage to glass sunroof or other windows. Car spends most time parked in lot, not on street.
CategoryVisibility/wiper
DateJan 27, 2021
StateUT
Description
Windshield cracked for no apparent reason within months of owning the brand new car. The crack seemed to come out of nowhere while the car was stationary in my garage over night, and gradually grew much bigger over time.
CategoryStructure:body, Unknown Or Other
DateJan 26, 2021
StateNC
Description
Hello, I own a subaru forester sport 2020 and I have the driver side rear window implode without any reason. The car was parked alone for less than one hour and I came out of the house to use it and the window was in a million little pieces with no sign of entry or any object to suggest that it was an act of vandalism. The police came and did a through-rough investigation and could not find a motive or reason. At the end it was assigned as vandalism. However, after further searching online, there is a pending lawsuit christine powell vs. Subaru of america due to this reason which is windows and windshields cracking or imploding without any reason. Subaru is not taking responsibility and even asked the lawsuit to be dismissed. The number of complains keeps increasing and insurance companies and owners have to foot the bill to get equally bad replacement windows. I am deeply concern for the integrity of the car and also my safety and that of my passengers.*dt consumer stated manufacturer agreed to pay 0. 00 deductable.*jb
CategoryUnknown Or Other, Visibility/wiper
DateJan 21, 2021
StateFL
Description
Complaint number 11386410 windshield replaced noted on receipt 'broken due to stress crack/defect in glass. Nothing from the roaf hit the glass'
CategoryVisibility/wiper
DateJan 20, 2021
StateMT
Description
We bought this car brand new last year, 2020 forester sport. Woke up one day to having a crack out of nowhere on the bottom of the windshield, no impact sign. Cracked all the way up and now working to the side. Just a week ago we had a little rock kick up from a truck on the road, not very big nor going very fast, yet it cracked the glass instantly & dramatically yet again. The window seems to be extra sensitive and not as durable as normal windshield glass. This becomes a large expensive problem for owners as replacing the glass cost 00 due to eyesight calibration. When it's breaking every few months on the slightest things, it's just not worth it and quite dangerous. We are driving it with broken glass until subaru will fix it, as the repair costs are just too high and this is unacceptable. This needs to be a recall before someone gets hurt!!
CategoryVisibility/wiper
DateJan 16, 2021
StateWY
Description
The windshield on the 2020 subaru forester is extremely sensitive and fragile. Rock impacts that would have left no mark on other windshields leave chips. This morning, while driving on a highway, without a rock impact, the windshield suddenly cracked; an 18-inch crack developed on the passenger side, starting where the glass meets the vehicle, about halfway up the glass. I heard a [pop] noise and noticed the crack suddenly developed; my wife didn't even notice until I pointed it out to her. I've contacted the dealership and they claim that the glass is constructed differently in order for subaru's motion sensing system "eyesight" to work properly. If subaru can't develop a motion sensing system without seriously compromising the integrity of the windshield, they should not sell cars with that system.
CategoryVisibility/wiper
DateJan 11, 2021
StateCA
Description
Front windshield had crack which comes by itself
CategoryVisibility/wiper
DateJan 08, 2021
StateNM
Description
My 2020 forester developed 2 cracks very suddenly. No impacts, just 2 big cracks at the top and bottom. I walked out from work and found one, and within a few days the second one had magically appeared. I had to have the windshield replaced entirely. Subaru insisted it was because of impacts to the glass and wouldn't do it under warranty. They wanted 00 out of pocket and for me to seek reimbursement via my insurance on my own. I went with oem glass from safelite, hoping that performance would be better than the subaru glass. The people at safelite warned me this likely wouldn't be the case; they told me that the angle/design of the subaru forester glass was faulty and that they see a lot of foresters in their shops for windshield chips and cracks every week. Sure enough, 5 months later a rock hit the windshield while I was going about 50 mph on the highway and it instantly turned into a 5" crack that reached the edge of the windshield. I am now having my second full windshield replacement within 6 months. I am very displeased with the windshield on my forester. I know this will not be the last time I'm in for a windshield repair, as I live in a city and drive on interstates with semi-trucks; getting the occasional rock thrown up into the windshield is inevitable. I've never driven a vehicle with such fragile glass.
CategoryVisibility/wiper
DateJan 06, 2021
StateNJ
Description
For the 2nd time in a 30 day period I have had to repair my 2020 subaru forester windshield due to a crack. The crack happened while driving 1) on local roads when a very small pebble struck the driver-side windshield and cracked it. In my 50 years of driving, I have never seen a windshield crack so easily like this with such a small pebble hit, and it happened 2x in a 30 day period (dec. 09, 2020 1st repair, and jan. 05, 2021 2nd crack). Something is defective with the strength and integrity of this mfg windshield.
CategoryVisibility/wiper
DateJan 06, 2021
StateMO
Description
Purchased new 2020 forrester with 25 miles on it may 19, 2020. On july 14 I was driving on highway with no vehicles close by, when windshield suddenly popped and cracked approximately 12 inches across driver view. No visual chip or other damage, but crack made it difficult for driver to see especially in sunlight. Called subaru dealership and they stated this is often a problem with the "smart" windshield, and was not faulty or covered under warranty. Windshield continued to crack. Dealership repaired windshield and calibrated eye sight on july 23 at the cost of 16. 27. We had glass coverage with safeco insurance, dealership could not file insurance claim so we paid for cost and submitted claim to safeco. Safeco eventually paid us in september after multiple phone conversations and questions, including whether the windshield could have been faulty when purchased.
CategoryVehicle Speed Control
DateJan 05, 2021
StateMI
Description
Tl* the contact owns a 2020 subaru forester. The contact stated while driving 2 mph, when depressing the brake pedal the accelator pedal malfunctioned and the vehicle began to accelerate without warning. The contact attempted to shift the car into reverse and the vehicle reversed a little bit before accerlating again without warning. The contact struck a building as a result of the malfunctioning accelerator.. The contact stated no warning light was illuminated. The vehicle was towed to a towing yard. The vehicle has not been diagnosed, and has not been repaired. The manufacturer has been informed of failure. The failure mileage was approximately 3,000.
CategoryVisibility/wiper
DateJan 05, 2021
StateNY
Description
Windshield cracked without any apparent reason (I. E. We did not witness any pebbles, rocks or other debris hitting the windshield)
CategoryVisibility/wiper
DateJan 05, 2021
StateTX
Description
I purchased a 2019 subaru forrester in 2019. About 6 months after purchase, my windshield cracked while I was driving, alone on a country highway. There was no way there was any impact, so I thought maybe it was because it was cold outside and I had the heat on - maybe the mixing of temperatures caused it to crack. I had geico cover the new windshield. I purchased a 2020 forrester in july 2020, and had the same thing happen about 2 months after purchasing it. The car was sitting, alone, in a parking ramp that was covered at my house, with nothing around it. I was out of my car for maybe an hour and came back and the windshield had cracked again.
CategorySeat Belts: Rear/other:buckle Assembly
DateJan 04, 2021
StatePA
Description
Tl* the contact owns a 2020 subaru forester. The contact stated the rear passengers seat belts were difficult to buckle securely. The contact stated no warning light was illuminated. The vehicle was taken to kenny ross subaru (11299 lincoln hwy, north huntingdon, pa 15642, (724) 864-5100) however, the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 15.*dt*jb
CategoryUnknown Or Other, Visibility/wiper
DateJan 04, 2021
StateFL
Description
On 12/25/20 we found a crack on our windshield from the roof of the car to the middle of the windshield in the center for no apparent reason. The car was parked in our driveway. We are currently vacationing in western nc and the weather has been very cold. We have not been in an accident and no object has hit the vehicle. We were reassured by the subaru dealer it was not due to the cold weather. We called our aaa auto insurance to schedule a replacement/recalibration at no cost. Claim # clm00560639. We also notified troncalli subaru in cumming, ga for repairs they are charging >00. The nearest safelite auto glass is 2. 5 hrs away in union city, ga. We have a scheduled appointment on 1/8/21. We are very dissatisfied with the cracking of the windshield and are afraid to drive the vehicle until it is repaired. We did not expect the glass to crack on its own. As of today 1/3/21 the crack has increased significantly. The subaru was purchased on 3/13/2020 at don mealey sport at orlando, fla. We would appreciate a quick response to our claim.
CategoryVisibility:windshield
DateJan 04, 2021
StateCA
Description
Tl* the contact owns a 2020 subaru forester. The contact stated that after parking the vehicle, he noticed a small crack on the front driver's side windshield. The contact stated he was unaware of what caused the crack. The vehicle was taken to glass repair shop and had injected a resin on the glass crack to stop further cracking of the windshield. The contact called subaru of glendale - america's #1 subaru retailer (1308 s brand blvd, glendale, ca 91204; (818) 396-3900) and the dealer was made aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of failure. The failure mileage was approximately 4,800.
CategoryVisibility:windshield
DateJan 04, 2021
StatePA
Description
Tl* the contact owns a 2020 subaru forester. The contact stated while driving at a low speed, he noticed a stone chip on the passenger's side front windshield. The vehicle was taken to an independent mechanic where a deposit was placed on the windshield. The local dealer and manufacturer were not contacted. The vehicle was not diagnosed nor repaired. The failure mileage was 3,000.
CategoryElectrical System, Lane Departure: Blind Spot Detection
DateJan 03, 2021
StateCA
Description
Vehicle has some electrical issue with the tpms that less than a year in, one of them is seems to be going out. Thee head unit (infotainment sys) also had connection issue that was aware and known by subura dealer rep when called and as to bring in for maintenance. Blinds pot monitor on the right has tendency to not flash or alert every so often.
CategoryForward Collision Avoidance: Warnings, Lane Departure: Warning, Visibility/wiper
DateJan 03, 2021
StateIN
Description
My vehicle was parked at my place of employment, I exiting my work and got in the vehicle and noticed a chip in the windshield that was not previously there. I drove straight home, after parking in the garage the windshield then began to crack and spider out
CategoryUnknown Or Other
DateJan 03, 2021
StateMI
Description
A stone hit the windshield - passenger side ( colored glass) thickest part . I watched it crack in half all the way to the center of the car- immediately. I was 1. 5 miles from the subaru dealer . So I went straight there , I have had plenty of stone hits , never like this - they have always just made a pit , that could be fixed . I had purchased the car just 3 weeks before. This happened
CategoryUnknown Or Other
DateJan 03, 2021
StateSC
Description
I purchased a 2020 subaru forester on 7/11/20. The vehicle had 3955 miles on it as it had been used as a loaner by the dealership. After the paperwork had been complete, the salesperson went to the vehicle with me to explain some of the features. At this point, while the vehicle was stationary, I noticed a chip in the windshield on the lower left side. I reported it to the salesperson who scheduled an appointment for me to bring the vehicle back for a repair. After the repair was completed, the chip was still obvious. The certified pre-owned vehicle inspection checklist indicates no chips/cracks in the windshield (false information). I am concerned that the chip will become larger, especially in light of the current lawsuit regarding subaru vehicles which includes my forester.
CategoryUnknown Or Other
DateJan 03, 2021
StateSC
Description
I purchased a 2020 forester on 7/11/20 as a certified pre-owned vehicle. The vehicle had 3955 miles on it and had been used as a loaner by the dealership. After completing the paperwork and finalizing the sale, the salesperson accompanied me to the vehicle to explain some of the features. While the vehicle was stationary, I discovered a chip in the windshield, even though the certified pre-owned vehicle inspection checklist indicated the windshield had been checked and there were no chips or cracks. The salesperson arranged an appointment for me to bring the vehicle back for a repair to the windshield. After the repair was completed, the chip was still obvious. Given the current lawsuit concerning subaru windshield issues, I am concerned that the chip may worsen.
CategoryElectrical System, Structure:body, Unknown Or Other
DateJan 02, 2021
StateIN
Description
One day I looked up at my windshield and there is a scratch/crack visible on the inside. Nothing hit it.
CategoryStructure:body, Unknown Or Other, Visibility/wiper
DateJan 02, 2021
StateCA
Description
Vehicle was driving next to an rv on the freeway. Rv kicked up small debris onto windshield. Windshield immediately had about 16 inch crack.
CategoryVisibility/wiper
DateJan 02, 2021
StatePA
Description
Between the time at which I parked my vehicle (with a fully intact, un-chipped windshield) in the small, private parking lot at my rural place of work, approximately 9:00am est on december 31st, 2020, and the time at which I returned to my vehicle, approximately two hours later at 10:45am est on december 31st, 2020, a large crack had formed on the passenger's side of the windshield. The crack's length was approximately 8. 5 inches in width, beginning on the edge of the glass approximately 12" from the top of the windshield and continuing laterally. The vehicle, which I purchased less than four months prior to the crack spontaneously forming, is brand new and has just under 6,000 miles. I have also been the sole driver of the vehicle since purchasing it brand new, and can attest that no rocks or pebbles have hit the windshield.
CategoryVisibility/wiper
DateJan 01, 2021
StateCA
Description
2020 forester with 2800 miles on odometer. Started car in 26 degree weather and saw a crack appear on passenger side of vehicle which then crept across horizontally to a length of approximately 18 inches as the vehicle warmed up with defroster on. This vehicle was purposely purchased for it's visibility and electronic vehicle safety features (eyesight). A windshield that cracks seemingly on it's own significantly impacts the functionality, safety and the manufacturer's stated value of this vehicle.
CategoryVisibility/wiper
DateDec 25, 2020
StateMD
Description
Windshield cracks easily on a 2020 subaru forester
CategoryVisibility/wiper
DateDec 22, 2020
StateIL
Description
I've had my 2020 subaru forester for under 3 months and I've put less than 900 miles on it, and yet I've somehow still hit 3 small rocks resulting in 3 chips to the windshield impacting visibility on the driver's side. Safelite filled the chips but they are still visible. I believe this is a result of the acoustic glass being more fragile or prone to chips and cracks.
CategoryVisibility/wiper
DateDec 17, 2020
StateTX
Description
Driving at 60 mph on texas state route 249 very small pebble hit windshield about 2 inches from bottom near center creating a star less than 1/4 inch diameter with no depth. Eyesight system still working. Next morning after being in garage overnight, found a crack 14 inch long had extended from impact. Will be repaired by insurance at a subaru qualified glass repair facility.
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateDec 16, 2020
StateFL
Description
12/16/2020 driving. 3:30 pm daytime. Clear weather. Divided highway. Approx 50 mph. No vehicle in front of car for at least a quarter mile. Car initiated sudden stop mode nearly causing a severe rear end collision (avoided by approaching driver going into median)
CategoryService Brakes, Steering, Structure:body
DateDec 13, 2020
StateNY
Description
On the morning of october 1, 2020, I pulled the car out of my garage. I was the only occupant,. The car was parked facing the wall, on the opposite side of the garage door, and I had to back out of the garage into my driveway, putting the car in reverse. I then had to turn right, into my driveway leading to the street. After I shifted the gear from reverse into drive, the car started moving forward spontaneously, and I was unable to stop it, nor steer the steering wheel. My right foot was on the brake pedal, but I was unable to stop the vehicle. The brake pedal felt hard and would not go down. I found the car going forwards towards the garage, but slightly to the right of the open garage door. I was also not able to turn the car with the steering wheel, which was also stiff. I was fully aware of the failure, and my inability to control the vehicle, with the car going towards my house, and the brake not being effective. My wife,[xxx]who was at the door, was watching and helpless. The car then hit the pillar/ post, between my garage doors and stopped, hitting the right side, of the front of the vehicle into the garage post. I notified my insurance company and drove the car to subaru's service center, and has since left the car there. I had met experienced a similar situation about 2-3 days earlier. At that time, I did not think much of it. The car is with the service department of [xxx], subaru dealer, and the service manager, can explain the damages to the car, as it has been with them since the incident. My wife was standing at the door and witnessed the incident. The investigation was then handed over to subaru america , who further forwarded it to bosch engineering. Subaru america now wants to me take the car without explanation for the failure. I have requested a copy of the report, which subaru has denied . Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr
CategoryUnknown Or Other, Visibility/wiper
DateDec 12, 2020
StateOK
Description
We have had our 2020 forester for 5 months. Coming home from a drive to the grocery store, we noticed a tiny crack on the passenger side when we pulled into our garage. There was no debris on the roadway. We looked online and apparently this is a common issue where a tiny crack develops from a rock or other small debris and then within a day or two there is a two to three foot crack across the whole windshield. We have driven other vehicles for years without a tiny piece of debris causing so much damage. There is clearly a flaw in how the windshields are developed (probably to sell their expensive windshield warranty plans). As there is a point of impact I'm sure it won't be covered by any of our manufacturer warranties. The whole issue though is the lack of visible debris during our drive--literally it had to have been something smaller than a pea. It is ridiculous to think that such a small impact would cause the entire windshield to fracture. Again, we have driven through debris with other brands in the past, and a small impact did not crack the windshield at all. We did not notice the crack until we got home, but it likely occurred while in motion. We were on a highway, but not a high mph stretch. We were only coming back from a couple miles away from our home, where the vehicle sits in the garage 100% of the time it is not being driven.
CategoryVisibility:windshield
DateDec 11, 2020
StateWI
Description
Tl* the contact owns a 2020 subaru forster. The contact stated that the vehicle was parked inside the garage and the following day she discovered a 13-14 inch crack in the front windshield. The contact stated that the crack was not caused by an impact to the windshield. Neither the dealer nor manufacturer were notified of the failure. The approximate failure mileage was 55,000. The vin was not available.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Lane Departure: Warning, Visibility/wiper
DateDec 09, 2020
StateMD
Description
I was driving home it was dark and raining. Something hit my windshield when I woke up on saturday I saw a big crack in the windshield
CategoryVisibility/wiper
DateDec 09, 2020
StateIN
Description
My car developed a crack on the windshield overnight when it was parked in the garage. The crack wasn't there in the night, and the car was driven locally for the past few days to go to work and back. I am generally known to my friends as one of the safest drivers around and I try to drive as defensively as possible. I do not recall any debris or stones hitting my car. The crack is big and it cannot be masked by other measures. I did not expect a car which I have been driving just for 2 months to develop such an issue. On the contrary I have owned my 2004 lexus es330 since past 5 years but never did I have a similar damage like in 2020 subaru forester. I am disappointed in the safety practices of this company. The dealer that sold me the car is incommunicado. I hope someone picks this up and helps me foot the bill which is going to increase my insurance rate and take a significant chunk of money from my pocket which I couldn't have foreseen.
CategoryVisibility/wiper
DateDec 09, 2020
StateTX
Description
I recently purchased this vehicle within the last four months and an object we could not identify hit the windshield on a sunday. It sounded like a small rock, but two days later on tuesday we noticed a significant crack that developed from a small chip. I later learned after doing some research that subaru has had issues with their windshields.
CategoryUnknown Or Other
DateDec 03, 2020
StateGA
Description
Windshield issue - on 10/24/20 discovered approx. 2 ft. Crack in the windshield of our 2020 subaru forrester. No idea when crack actually happened. No obvious debris from the road stuck the windshield while the car was being driven. Car stays parked in our garage unless it's being driven. Car was purchased new on 9/26/20 and had approx. 1000 miles on odometer when the windshield cracked. We assumed it was a warranty issue and took to dealer later that week. They immediately told us a rock must have hit it and we had to get it fixed - not covered under warranty. Unfortunately the crack is getting larger, so we have appt. To get windshield replaced and pay 0 insurance deductible. Can scan and send insurance/invoice paperwork once repair is complete if needed.
CategoryVisibility/wiper
DateDec 03, 2020
StateNJ
Description
Front windshield cracked while driving on highway
CategoryVisibility/wiper
DateDec 02, 2020
StateCA
Description
The car was parked as I was walking up to it there was a crack in my windshield. I was walking to my car and noticed a glare walking up and looked closer and there was a cracking my windshield
CategoryVisibility/wiper
DateDec 01, 2020
StateDE
Description
A 12 inch crack appeared in the center of my windshield, passenger side, starting at the edge, and going horizontally towards the driver's side. I had just left a shop's parking lot. It was not there before parking. I did not spot it immediately but only after 3 minutes driving. There was no noise of a hit or breakage while I was driving. I was uncertain whether the crack would spread to the driver's side - or all over the windshield.
CategoryUnknown Or Other
DateNov 27, 2020
StateMD
Description
Cracked windshield
CategoryVisibility/wiper
DateNov 27, 2020
StateME
Description
I have 2,500 miles on the new 2020 subaru forester and a large crack appeared on my windshield overnight (stationary). Nothing hit my windshield. Crack goes from middle of windshield down to the lower right portion of the windshield where it's heated.
CategoryVisibility/wiper
DateNov 27, 2020
StateCA
Description
Was driving on freeway alone around 60 mph and windshield randomly cracked
CategoryVisibility/wiper
DateNov 27, 2020
StateTX
Description
Spontaneous chipping and cracking of the windshield while driving in the highway. Did not hear any rock or pebble hit my windshield during driving. Once I stopped in the gas station to fill up the tank I noticed a cracked starting from the middle top of the windshield while I'm cleaning it.
CategoryVisibility/wiper
DateNov 27, 2020
StateCO
Description
Literally about a month after we bought the car, the windshield cracked and there was no real sign of impact. I waited a few months and eventually the crack spread across the whole windshield and impaired my vision so I pid my deductible and got it replaced with safelight.
CategoryVisibility:windshield
DateNov 27, 2020
StateOR
Description
Tl* the contact owns a 2020 subaru forester. The contact stated that while driving at 45 mph, a horizontal crack formed on the passenger's side windshield and spread to the driver's side. The contact stated that the crack obstructed her vision while driving. The vehicle was taken to subaru of bend (2060 ne hwy 20, bend, or 97701) where she was informed that the vehicle was not covered under warranty. The mechanic suggested that the vehicle be repaired at an independent mechanic. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 3,500.
CategoryVisibility/wiper
DateNov 24, 2020
StateFL
Description
I purchased a 2020 subaru forrester on 4-1-2020. 90% of my driving is on slowing moving street traffic. On 11-22-2020siver dollar sized crack in my windshield, located on the very center of the passenger side section of the windshield and 3" above the top of the engine hood. I never heard any rock hit the windshield and on examination of the crack, I could find find any indentation or chip that would have resulted in the crack. On 11-24-2020, I went to the service department of the subaru dealership where I purchased the vehicle. The service rep, named cory, looked at it and could not feel or any crack that would have a started the crack. Cory then went to get his service manager. The service manager immediately got a pen and pushed around on the crack until he pushed hard enough to show a less than a 1 mm indentation. He then indicated to me that this a obvious crack from a rock and that I needed to contact my insurance agent and put in a claim on it. When I showed him the service bulletin on the class action suit on windshield failures, he immediately any responsibility for the replacement and said that the bulletin clearly showed cracks we a result of rock damage and had no apparent relationship to a defective windshield. Although, he said that the dealership had to replace 2 windshields within the 2020 ytd. If a object that would only inflict a less than 1mm indentation, what would happen to the windshield and other safety devices, if this vehicle were involved in a true accident or had a sizable projectile hit the vehicle. Lastly, this isn't the on subaru I own. In my family we have an 2015 outback, a 2017 legacy, 2019, crosstrek and the 2020 forrester. Subaru has always jumped to action to replace or repair any safety items. This rebuttal by subaru on this windshield crack comes as a major disappointment regarding subaru's claim to safety.
CategoryVisibility/wiper
DateNov 16, 2020
StateSC
Description
A crack appeared on my windshield with no cause. No debris flew up and hit it to cause a crack or any other type of damage.
CategoryStructure:body, Visibility/wiper
DateNov 12, 2020
StateAZ
Description
Windshield cracking: I have 7k miles on my 2020 forester and have had to replace the windshield twice already within 2 months of each other. The first time I'm not even sure if I was hit by anything. I had been driving on the highway for a couple hours and I parked it in my driveway. When I came out an hour later the entire windshield was cracked left to right. The second time while driving on the highway, I was hit by a very small pebble that left the tiniest of nicks - initially barely even visible. Within an hour it stretched across the entire windshield. I live in az - it's going to happen occasionally. But all my other cars over the years had lots of tiny and not-so-tiny nicks from small rocks that never spread out at all. The windshield on my prior 2014 forester with 90k miles on it only had to be replaced twice in 6 years. In both cases I was hit by larger pepples that left significant (like 1/2 inch) spider nicks. I am convinced there is something going on with the 2020 forester windshield - maybe the pitch or a manufacturing/design issue. But this is potentially dangerous and a real inconvenience. If it happens again soon, I will trade it in. It's a shame because I love this vehicle otherwise. My cousin in ca btw has had to replace the windshield in his 2019 forester four times in 17k miles.
CategoryUnknown Or Other, Visibility/wiper
DateNov 11, 2020
StateVA
Description
My windshield spontaneously cracked within the first 30 days of purchasing my brand new 2020 subaru forester with nothing impacting it. I was driving with no other cars on the road, making a left hand turn on a well paved road on a route I have driven for years with no problems. Now there is a large break in glass running across the middle of my windshield. I even took it to subaru and a service technician said he could not find a place of impact. When I make a turn now I can hear the glass being stressed from the turn.
CategoryVisibility/wiper
DateNov 10, 2020
StateCA
Description
While driving down the highway I heard a sound that sounded like glass snapping. A tick sound. When I looked up I saw twist looked like a bead of water going across the window. It wasn't water, but a crack. Nothing hit the window.
CategoryUnknown Or Other
DateNov 04, 2020
StateCA
Description
Vehicle was stationary and parked on the city street in twin falls, idaho. The next morning had a large crack on the front windshield on the passenger side. I have not been using the heater but have been using the heated driver seat.
CategoryExterior Lighting
DateOct 25, 2020
StateOR
Description
Led adaptive headlights blind oncoming drivers. I have many drivers flashing their high beams at me when driving on low beam setting with fog lights off. New cars with led headlights unless on flat roads cause temporary blindness in people with sensitive eyes during hours of darkness. Anytime these vehicles are on a grade, the beam and color of the light is very intense. When these lights are not adjusted correctly, say after someone alters a vehicle (lift, lower,etc) they are absolutely blinding. I know there are many studies that show the whiter/blue color on the spectrum, that human eyes are not meant to adapt. Example, blue lcd displays on appliances are more difficult to see than red or green. Yes the lights on my wife's subaru makes it easier to see for us, however it is bad for everyone else. It is also difficult to see directional signals in the headlamp housing when the headlights are on. I know this will not likely change anything, I'm afraid these lights will cause impaired or fatigued drivers a better chance of being involved in head on crashes with the vehicle with brighter lights. This is a study that should be invested, such as was done with emergency vehicles lights.
CategoryUnknown Or Other
DateOct 24, 2020
StateCA
Description
My subaru forester 2020 all of a sudden had a big crack on the windshield starting from the top edge to the middle. Vehicle was parked on the street for 5 days. No prior dent on it or crack. I called subaru and one of the staff had mentioned they have a thin window material due to the driver assist system. I've had my scion tc 2007 which got hit with many things and never received this type of crack on the window. I never had to replace the window and I always park outside in a hot los angeles weather. I now live in the bay area and it is colder here. Hoping to have this replaced by subaru as part of a defect.
CategoryElectrical System
DateOct 22, 2020
StateMI
Description
Wiring harness, transmission, soy based - destroyed by rodents at 600 miles, 9 months. Vehicle on home drive, daylight, as our basement was repaired from flood damage. 1 week on driveway.
CategoryVisibility/wiper
DateOct 19, 2020
StateMI
Description
Driving down the highway at a reasonable speed a small pebble caused a chip in the windshield. Only 1500 miles on the vehicle.
CategoryVisibility/wiper
DateOct 15, 2020
StateKS
Description
A crack/chip appeared at the lower driver's side of the windshield. I only have a little over 4,000 miles and barely drive on the highway. The first I noticed it was october 14, 2020 while backing out of my garage.
CategoryVisibility/wiper
DateOct 14, 2020
StateUT
Description
My windshield developed a sudden, and large crack for no apparent reason, nothing abnormal had hit the windshield since buying the car. It was parked in my private carport with no crack, and 20 minutes later when I next got in my car there was a very large crack.
CategoryVisibility:windshield
DateOct 02, 2020
StateIN
Description
Tl* the contact owns a 2020 subaru forester. The contact stated that the windshield was cracked with in a couple of months of purchasing the vehicle and that the crack extended throughout the length of the windshield. The vehicle was taken to bob rohrman subaru (1600 s creasy ln, lafayette, in 47905) and was informed by the dealer to take the vehicle to safelite auto glass. The vehicle was taken to safelite auto glass and was temporarily repaired. The contact was informed that the fix was not permanent and that the crack could spread. The manufacturer was made aware of the failure and referred the contact to nhtsa. The failure mileage was approximately 7,900. *ln*jb*dt*jb
CategoryVisibility/wiper
DateSep 30, 2020
StateCA
Description
I have had 3 cracked windshield on my 2019 and 2020 subaru forester, all 3 happened while driving on the highway.
CategoryVisibility/wiper
DateSep 25, 2020
StateOR
Description
No rock dents or anything and I came out one morning and a huge crack appearing to start from the bottom left and going across the windshield out of nowhere. No rock damage nothing just a random crack from nowhere. It was parked all night.
CategoryVisibility:windshield
DateSep 25, 2020
StateNY
Description
Tl* the contact owns a 2020 subaru forester. The contact stated while driving approximately 50-55 mph, the contact heard and abnormal cracking sound. The contact stated that the windshield fractured on the passenger's side near the lower corner of the windshield. The contact contacted grand prix subaru (500 s. Broadway, hicksville, ny 11801; (516) 336-4711) and was informed that the windshield needed to be replaced by the manufacturer of the windshield. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 5,000.
CategoryVisibility/wiper
DateSep 24, 2020
StatePA
Description
I was driving my 2020 subaru forester and just beginning to accelerate traveling about 35 mph in the left lane of a straight two lane entrance ramp to a highway. In the right lane and in front of me was a truck pulling a trailer with another vehicle on the trailer traveling at about the same speed. This incident occurred on a clear day around 3:00pm in september. The truck with trailer in front of me kicked up a few road pebbles. By the sounds of the pebbles hitting the underside of the trailer, I could tell that they were small chips of stone. Then, I heard one of them ping on my windshield and immediately saw a diagonal crack (from left to right) that began under the rubber around the windshield and extended down about 20 inches in front of me. There was no spider webbing of the glass and no visible pock mark where the pebble may have hit. I completed my trip home and had the windshield replaced and the front radar recalibrated as soon as parts and service were available. I have owned at least 7 cars (most of them older models) throughout my life and have even had some of those cars hit by pebbles and stones kicked up by other vehicles. I have never had a windshield crack in all that time. My recent incident with my subaru happened when this vehicle was only 11 months old!!! I do not feel that a small pebble with vehicles traveling at modest speed should have so easily cracked the windshield of my forester that I purchased based upon its safety features, including the eyesight driver assist technology which was compromised by this crack. I am concerned that the windshield cracked too easily in this less than a year old vehicle.
CategoryVisibility:windshield
DateSep 23, 2020
StateWA
Description
Tl* the contact owns a 2020 subaru forester. The contact stated while driving he noticed that the windshield was cracking from right to left starting on the passenger's side. The contact stated that the crack was about a third of the way on the windshield and curved upward toward the top. Neither the dealer nor manufacturer were notified of the failure. The vehicle was not repaired. The failure mileage was 968.
CategoryVisibility/wiper
DateSep 22, 2020
StateWV
Description
My subaru has 8k miles on it. Was driving down route 81 doing 65mph with no vehicles around me. Hit a seem, not a bump but a seem in the highway and my windshield now has a 6' stress crack which started at the bottom of the windshield. No chip in glass and there were no cars near me at all. And the picture I submitted has the crack. There's one spot to the left of it and that is sap not a chip.
CategoryVisibility/wiper
DateSep 22, 2020
StateOK
Description
I have owned my brand new 2020 forester for 6 weeks. As I was backing my car into a parking spot at work (it was raining), I saw what I thought was a rain streak appearing - started on the lower left of the driver's side windshield - I watched as it grew to a 16-18 inch crack! Nothing, absolutely nothing hit the windshield. Traffic was slower than usual because of the rain and after exiting the highway, there was no traffic on the less than 5 minute trip to my workplace. I felt nothing on the inside and the outside was smooth, at first. Since it was raining fairly hard - I came out 30 minutes later and not only had the crack grown in length - the crack had widened enough that I could feel it! When I got back to my computer - I googled and found hundreds of similar experiences with the forester windshields. I am so angry - I would have never bought this vehicle had I known about the windshield issues. I'm taking it to the dealer tomorrow. It better get fixed - or I will pursue legal action against subaru. I just made my first car payment!!
CategoryVisibility/wiper
DateSep 17, 2020
StateNM
Description
While driving on a highway, a pebble hit the windshield. This extended to a 6-inch crack in the drive home. The crack extended to a 1. 5-foot crack overnight.
CategoryVisibility:windshield
DateSep 10, 2020
StateOK
Description
Tl* the contact owns a 2020 subaru forester. The contact stated that while the vehicle was parked the front windshield cracked without impact on the driver's side. The vehicle was taken to ferguson subaru (500 w oakland pl, broken arrow, ok 74012, (918) 438-7684) where the vehicle was diagnosed and the contact was informed that the windshield needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was not contacted. The failure mileage was 1,500.
CategoryVisibility/wiper
DateSep 01, 2020
StateOR
Description
While sitting stationary in parking lot my windshield suddenly went "pop!" and then a crack started running down my windshield from the top on the passenger side. I saw no reason for this to happen. I purchased it 1 week ago brand new.
CategoryUnknown Or Other
DateAug 30, 2020
StatePA
Description
We leased this car feb 28, 2020. Two months later when traveling at 60 mph we noticed a star-shaped crack on the windshield with nothing apparently hitting it. The windshield then cracked. Less than 3,000 miles on the car. We had the windshiled replaced at our expense. Last week when traveling 70 mph a star-shaped crack appeared after nothing hitting it. The crack then expanded two different times.
CategoryUnknown Or Other
DateAug 30, 2020
StateCA
Description
I have had my subaru forester 2020 for only 8 months and there is already a crack on my windshield from a small rock hitting my windshield. The rock was tiny and it created a 18in crack on my windshield.
CategoryVisibility/wiper
DateAug 27, 2020
StateNM
Description
2020 forester. Windshield cracks. Within a year. One +1ft long crack ran from bottom right hand corner to mid windshield. Windshield replaced. Cracked again, this time about 18inch crack, starting in lower left hand corner of windscreen, rapidly ran into mid windscreen/windshield directly in drivers field of view. This is unprecedented in my multi decade driving experience. Neither the owner, me, nor the insurance company should pay for this. And because it migrates to mid windshield, it is a significant driving distraction, particularly in some sun conditions.
CategoryVisibility/wiper
DateAug 26, 2020
StateCA
Description
I was driving at 20 mph on city streets when a small rock hit the lower part of windshield. Normally you get a rock chip and you have time to seal. I had zero time to get windshield fixed as the windshield split within a few minutes. Windshield splitting so fast for such a little rock chip can be hazardous.
CategoryVisibility/wiper
DateAug 25, 2020
StateMN
Description
An object hit my windshield and several minutes afterwards, my windshield spontaneously cracked. I was driving along the entrance ramp to interstate 35e-south in minnesota.
CategoryVisibility/wiper
DateAug 24, 2020
StateWI
Description
While driving on the highway at 70 mph, the windshield cracked from the edge on the drivers side about 8-10 inches across right in the drivers line of vision. There does not appear to be a point of impact from debris. The crack has since extended half way across the windshield 4 days later. I bought the car new and have owned it about 7 weeks
CategoryVisibility:windshield
DateAug 24, 2020
StateNY
Description
Tl* the contact owns a 2020 subaru forester. The contact stated that while driving at 40 mph, a rock hit his windshield which formed crack down the middle of the windshield. The crack then spread to the passenger side of the windshield. The contact felt that the size of the object should not have caused the windshield to crack and felt that the material was not safe in the event of a crash. The contact had the windshield repaired by an independent mechanic. The contact notified mid hudson subaru (1715 u. S. 9, wappingers falls, ny 12590) about the failure but they offered no assistance. The manufacturer had yet to be notified of the failure. The vehicle had been repaired. The failure mileage was 1,752.
CategoryVisibility/wiper
DateAug 18, 2020
StateID
Description
While driving I had a very tiny rock hit the windshield(barely made a noise) within about 10 seconds the windshield cracked a good 20 inches. After stopping and inspecting the area I could only find a pin whole area where(?)maybe something hit the windshield. I purchased the vehicle in feb. 2020 and about a month after owning the car the saleman called me and actually told me they have been having or hearing of windshilds cracking and some for no reason. My daughter also informed me that she had seen several statements from others having the same issues and it appears there is a class action against subaru.
CategoryVisibility/wiper
DateAug 18, 2020
StateTX
Description
While driving on the highway, I heard a loud pop. I looked around and I noticed my windshield had a huge combination crack on the passenger side. I didn't see any object fly towards the car or trucks nearby. I was driving on the 2nd lane from the right. It was about 100 degrees f and 5 mins before I had turned on the ac at the lowest temp and fan speed to medium-high.
CategoryVisibility/wiper
DateAug 03, 2020
StateAZ
Description
I was driving on a city street in town today, 8/3/2020 when my windshield cracked for no apparent reason. I was going 35mph. It cracked on the drivers side to the middle of the windshield in the center. I called subaru immediately and was informed that windshields are not warrantied. The car was purchased in march 2020. I was given windshield repair companies by the local subaru dealer. I reached out to one company and im waiting for them to schedule a time and date to replace my windshield. My vehicle is difficult to drive since the crack is directly in the center of the windshield directly at eye level.
CategoryPower Train, Vehicle Speed Control
DateJul 31, 2020
StateMI
Description
Tl* the contact owns a 2020 subaru forester. The contact stated that while driving and approaching a stop, the vehicle independently accelerated and vibrated for approximately 3 seconds before returning to normal operation. There was no warning light illuminated. The failure recurred several times. The contact called fox marquette subaru located at 3825 us 41 west, marquette, mi 49855, where it was stated that the vehicle performed as designed. The contact was informed to bring the vehicle back in ten days if the failure persisted. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 500.
CategoryVisibility/wiper
DateJul 21, 2020
StateCA
Description
Vehicle was parked in covered parking lot out of the sun. Air temp high 80s. The windshield developed a crack starting in the top middle descending to the middle where it curved towards the passenger side. Vehicle was stationary.
CategoryVisibility/wiper
DateJul 20, 2020
StateMO
Description
Vehicle was parked on the street overnight with no damage to the windshield. Next morning there was a crack from the edge of the passenger side to about a quarter of the length of the windshield. There is no impact marking on the windshield.
CategoryVisibility/wiper
DateJul 15, 2020
StateWA
Description
Windshield rock chip. While driving eastbound on I-90 outside of seattle a rock hit the windshield and immediately cracked it. This is the third incident of rock chips to the windshield. I had previously had two chips within a month of each one. I made an insurance claim after the second chip because the windshield split. This was in march 2020. The windshield was replaced and is now chipped already/ again. A complaint will also be filed with subaru as this is the third time the windshield has chipped between two different windshields. This vehicle is not even a year old yet.
CategoryVisibility/wiper
DateJul 13, 2020
StateNJ
Description
Windshield has cracked 2 times.
CategoryVisibility/wiper
DateJul 08, 2020
StateCO
Description
Another chip in the windshield. This is the third chip in a month period, less than 4000 miles on a brand new car. Had to have the chip and line/run fixed by a certified repair person who even questioned why he had fixed the vehicle now 3 times! I was driving down the street to the grocery store, which is less than 5 miles away round trip and the chip happened. Nothing hit the windshield, no rocks, nothing.
CategoryVisibility/wiper
DateJul 08, 2020
StateCO
Description
Driving the car on the highway from a relatives house, going approx 65 and was hit by something small, could not verify what it was, but presume it was a rock. Upon impact, it sounded like a gunshot, which scared everyone in the car. The damage took its toll on the windshield where it left a huge baseball size break and a smaller break above it. This is the 4th time this windshield has been damaged and I purchased new in october 2019. It just turned 6000 miles as I just had the 6k service done on it recently.
CategoryVisibility/wiper
DateJul 08, 2020
StateCO
Description
Abnormal chip in windshield causing a crack starting to spread. Nothing hit the windshield that I recall. The vehicle was only 2 months old when this happened. The windshield was repaired with drill/epoxy from a certified repair person the vehicle was being driven on a side street from home.
CategoryVisibility/wiper
DateJul 08, 2020
StateCO
Description
Large chip in windshield caused by nothing. This is the second chip in a 2 week period that is now causing the windshield to become questionable. I came out to the car in the morning which was garaged to find a large chip. The car was not being driven, but was parked in a garage.
CategoryVisibility/wiper
DateJul 06, 2020
StateCA
Description
Driving on a surface street at a constant speed of ~45 mph, a small pebble flew into the windshield and created a crack which further expanded as a hairline crack which impairs vision through the windshield and can potentially cause problems with the eyesight safety features. At this speed, this incident should not cause a crack.
CategoryVisibility/wiper
DateJul 04, 2020
StateCA
Description
Night driving dark line across entire windshield cannot see road ahead of you unless ducking your head looking out sideways. *tr
CategoryUnknown Or Other
DateJul 01, 2020
StateIL
Description
While driving on a highway after only 10 days after the purchase,the smallest rock you can see with your eyes hit on the left down driver corner and the windshield cracked at the same place with very unrecognizable crack. After just 5 minutes the crack went all the way to half of the windshield.
CategoryVisibility/wiper
DateJun 26, 2020
StateCO
Description
Front windscreen spontaneously crack with no impact.
CategoryVisibility/wiper
DateJun 25, 2020
StateKS
Description
While on the interstate, a rock from another vehicle hit the windshield in what normal is a small rock chip was an immediate 10' crack to the windshield. The original rock impact is not deep and extremely tiny but it caused a crack that ended up being a full windshield replacement with eyesight. Extremely expensive for something that should have been a rock chip repair. Very upset since subaru of america did not do as much as I thought they would for a 9 year subaru owner and four subaru's later. This windshield (loaner) added to my engine replacement cost from my current subaru. *tr
CategoryVisibility/wiper
DateJun 25, 2020
StateNJ
Description
Vehicle was entering onto highway and a small pebble struck top middle of the windshield, caused a l shaped crack to form behind rear view mirror and extending to the left(inside view), about 10 - 15 in long. The vehicle is less than a month old, and I have noticed others have had issues with subaru windshields easily cracking on new forester models. Safety risk, windshield glass not being durable under normal driving conditions. *tr
CategoryElectrical System
DateJun 21, 2020
StateIL
Description
Power lift gate open while parked during all-day sporting event (total of 8 hours). No other doors open, no auxiliary use of battery was in use, battery was dead and I was left stranded in parking lot.
CategoryVisibility/wiper
DateJun 21, 2020
StateOH
Description
Windshield cracked all the way across with no crack or rock chip. There is less than 5k miles on it.
CategoryStructure:body, Unknown Or Other
DateJun 17, 2020
StateNE
Description
On june 16th, 2020 my vehicle was straight in motion on a city street. Randomly, a crack appeared on the driver side part of the windshield. I have no idea what caused this, but the dealership did not give me coverage for this incident. *tr
CategoryVisibility:windshield
DateJun 17, 2020
StateMA
Description
Tl* the contact owns a 2020 subaru forester. The contact stated that the vehicle was at stand still at a traffic light, when he heard an abnormal noise and saw the windshield start to crack from passenger side into the center. The vehicle was towed to an independent mechanic. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer was not informed of failure. The failure mileage was 9,706.
CategoryVisibility/wiper
DateJun 15, 2020
StateCA
Description
My windshield cracked all the way across while stationary, parked in my driveway. I have never seen this happen before in any car I've ever owned. I needed to call my insurance to replace the windshield because of this defect. *tr
CategoryElectronic Stability Control, Unknown Or Other
DateJun 04, 2020
StateFL
Description
I leased my 2020 forester end of march and memorial day drove to my sister's house 20 miles away. It rained as soon as I left my house. When it was raining on me all the safety features stopped working! Lane assist/ lane departure. Isn't that when you need it the most. I could bearly see the road in front of me and no safety features working! As soon as it stopped they magically came back on. Also when I use the cruise control the lane assist feature goes into high gear. It pushes the vehicle to the center line extremely hard. More so than normal. Not at all pleased with this vehicle. I had heard so many good things about subaru but am not experiencing them first hand. I will definitely not be purchasing this vehicle at the end of my lease and will get out of the lease if at all possible. *tr
CategoryVisibility/wiper
DateJun 02, 2020
StateMO
Description
This vehicle was purchased december 2019. 3 weeks later, a vertical crack appeared in the center-bottom of the windshield this occurred after a collection of sunny days with no visible initiation point (rock, chip, etc.). The crack began below the center point of the stationary windshield wipers. The crack appeared after 4 days of being idle in the driveway. There is a larger lawsuit around subaru windshields that I believe fits this issue pretty well. *tr
CategoryVisibility/wiper
DateMay 29, 2020
StateUT
Description
No rock had hit that side of the window. I park at a bbq on the side of a residential road, no cars drive past, and three hours later I have a two foot crack in my window. Best part, took it to the dealer and he used his phone camera to zoom in as far as possible to say it was a rock chip and then picked at it to make it look even more so. *tr
CategoryUnknown Or Other
DateMay 27, 2020
StateWA
Description
In the morning, got into the car and found the front windshield had a crack coming from the bottom passenger side toward the driver side. The vehicle was stationary. *tr
CategoryVisibility/wiper
DateMay 26, 2020
StateCO
Description
Sitting at stop light . Light turned green I started thru the intersection and heard a snap. Wife made comment that a star had formed on the windshield on the drivers side below field of vision. No cars were in front of me and cars were at least 10 feet away from me going the opposite direction. Speed had not resumed to the speed limit of 40 mph (about 20 mph). *tr
CategoryElectrical System
DateMay 15, 2020
StatePA
Description
Battery died 3 times and the car has less than 5000 miles the vehicle was in my driveway and usually driven at least every other day also, it seemed like it jerked forward a few times when I started it. It has a push button start. *tr
CategoryVisibility/wiper
DateMay 12, 2020
StateNJ
Description
My wife and I went on a ride (suburban driving, slow speeds). It was
CategoryVisibility:windshield
DateMay 12, 2020
StateCA
Description
Tl* the contact owns a 2020 subaru forester. The contact stated that while reversing out of the driveway, the windshield cracked without impact. The vehicle was taken to puente hill subaru located at 17801 gale ave, city of industry, ca 91748, where the vehicle was inspected and the contact was informed that there were no signs of impact to the windshield. The vehicle was not repaired. The manufacturer was made aware of the failure and provided a case number. The failure mileage was approximately 1,417.
CategoryStructure:body
DateMay 11, 2020
StateWA
Description
The lift gate motor on my 2020 forester does not shut off when the lift gate is open, it continues to cycle until the battery is dead. Subaru dealer says they're unaware of the problem even though a simple computer search found dozens of complaints for the same issue. *tr
CategoryUnknown Or Other
DateMay 06, 2020
StateWA
Description
Windshield cracked overnight in driveway. Was stationary. *tr
CategoryVisibility/wiper
DateApr 28, 2020
StateTX
Description
I was driving on the freeway and my windshield cracked and the crack spread across the passenger side of the windshield.
CategoryVisibility/wiper
DateApr 27, 2020
StateIL
Description
I was driving, no car or anything was in front of me, heard a pop then noticed at large crack in my windshield. The windshield is smooth, nothing hit it.
CategoryVisibility/wiper
DateApr 16, 2020
StateIA
Description
Purchased vehicle new in late october 2019. Windshield cracked, for no apparent reason, in mid-december 2019. In other words, nothing struck the windshield to cause the crack.
CategoryVisibility/wiper
DateApr 15, 2020
StateCA
Description
Tl* the contact owns a 2020 subaru forester. The contact stated that while his spouse was driving approximately 60 mph, a small object hit the upper left-hand corner of the front windshield causing a crack in the view of the driver. The contact contacted subaru of el cajon (900 arnele ave, el cajon, ca 92020, (619) 440-0404) and was informed that the windshield needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that windshield was not covered under warranty. The contact stated that after researching online, it was stated that the windshield was manufactured with a thinner glass and it was common for fracture to occur with little to no impact. The approximate failure mileage 4,000.
CategoryVisibility/wiper
DateApr 14, 2020
StateCA
Description
Tl* the contact owns a 2020 subaru forester. The contact stated that while driving 70 mph, an unknown insect hit the lower driver side corner of the windshield. An hour later, a 14'' crack began to form at the exact spot where the insect made impact with the windshield. The contact took the vehicle to subaru of ontario (1195 auto center dr, ontario, ca 91761) where an appointment was made to have the windshield repaired. The manufacturer had not been notified of the failure. The contact was concerned that the quality of the windshield was unsafe and could potentially cause an injury. The vehicle was repaired. The failure mileage was 12,200.*bf*jb
CategoryVisibility/wiper
DateApr 11, 2020
StateAZ
Description
Stress crack starting under the seal of the windshield. Car was going 15 mph in a housing neighborhood.
CategoryElectrical System, Unknown Or Other
DateApr 02, 2020
StateMD
Description
A change in some 2019-2020 subaru models causes an incompatibility between obd-ii devices and the subaru starlink system (which is used to dispatch emergency services in the event of an accident, and for other purposes). Subaru service bulletin 15-257-19 11/11/2019 recognizes the problem, but does not offer a solution other than tell the customer not to use the obd-ii device. Since the starlink system prior to model year 2019 was compatible with obd-ii devices, it seems likely that a subaru initiated change is causing this incompatibility. As stated in the bulletin, in order to avoid having the car notify the dealer every 3 days of the problem, they have changed the notifications to once every 10 days. This is not solving the problem, but merely pushing it down the road. Some consider starlink a safety system, and pay extra to have it available. Copy of service bulletin attached. This is a continuing, repeated problem starting on 3/11/2020 and is a continuing intermittent problem. First dealer service on 3/17/2020 found no problem because the issue had temporarily resolved itself. The service bulletin was not found by the owner until 4/2/2020 after several back and forth emails with subaru customer service before then.
CategoryVisibility/wiper
DateApr 02, 2020
StateWI
Description
I noticed a chip in my windshield that seemed to appear overnight in my garage. I called my insurance company and they sent someone to fill it the next day. When he came to fill the chip, he said that it cracked and spread after he filled it. I then noticed there are literally over 10 chips scattered throughout the windshield not including that one. I bought this forester on october 31, 2019 brand new and am a very cautious driver. There is no way there should be this many chips in my windshield and for the windshield to crack from a certified technician filling a very small chip.
CategoryVisibility/wiper
DateMar 31, 2020
StateCA
Description
Got into vehicle in the morning, turned on ac, windshield cracked while parked.
CategoryVisibility/wiper
DateMar 28, 2020
StateIL
Description
Walked out to garage this morning, and noticed the windshield is cracked. I am not aware of anything hitting the windshield, and the car has less than 3,000 miles on it, purchased in february 2020.
CategoryVisibility/wiper
DateMar 15, 2020
StateUT
Description
Driving on a road going about 30, wet around a corner a truck passed me going the opposite way. Kicking up a rock that hit my windshield and it cracked instantly, more than halfway to the passenger side
CategoryVisibility/wiper
DateMar 15, 2020
StateWA
Description
Windshield broke for no reason our car is only 2 months old car was in the garage
CategoryVisibility/wiper
DateMar 14, 2020
StateOR
Description
There is a approximately 2 ft long windshield crack emanating from the lower driver's side and extending toward the center of windshield. The crack was noticed while driving but time of origin is unknown. A tiny rock chip is located a few inches from the start of the crack and seems inconsistent with the length of the crack, based on past experience with rock chips.
CategoryVisibility/wiper
DateMar 14, 2020
StateMI
Description
Windshield cracked by small pebble on 3rd day of lease of car. Driving approx. 30mph when car going only a little faster changed lanes and threw pebble. On a paved road.
CategoryVisibility/wiper
DateMar 13, 2020
StateIL
Description
My windshield cracked on january 14, 2020, which was exactly one month and one day after I purchased the car from the dealership. I have not gotten it repaired yet since I am trying to keep track of the lawsuit against subaru, but I wanted it documented that I am having a windshield issue as many others have had.
CategoryVisibility/wiper
DateMar 13, 2020
StateCA
Description
Windshield cracked and needed to be repaired by insurance roughly 5 weeks from purchase. Driving down the freeway when suddenly I heard a little snap, that's when I noticed a small crack start to form. Grew to a little larger than the diameter of a quarter before my insurance had someone repair it 6 days later
CategoryVisibility/wiper
DateMar 13, 2020
StateLA
Description
Front windshield on drivers side, upper portion, cracked for no apparent reason. Vehicle was travelling at approximately 40 mph on an on-ramp to an interstate highway.
CategoryVisibility/wiper
DateMar 09, 2020
StateMI
Description
2020 subaru forester sport purchased new 3. 5 months ago. Vehicle was driving along local highway when a rock hit the windshield. Immediately there was a 5 inch crack formed directly above the driver seat. Over the next 10 minutes, the crack expanded downward into the driver line of view and across the width of the car another 10 inches. Even after the vehicle was stationary and parked inside a garage overnight, the crack grew another 3 inches.
CategoryVisibility/wiper
DateMar 08, 2020
StateCA
Description
Had vehicle for less than one month and noticed a crack on windshield from top middle at rearview mirror level. Crack was 10-12 inches by end of day. Next day notice small chip on bottom of windshield. By end of second day that chip expanded to14 inch crack from bottom middle of windshield. Now have 12-14inch crack from top middle of windshield and 12-14inch crack from bottom middle of windshield. I believe both of these cracks to have originated from small rock strikes on freeway driving, but I've never seen such extensive damage from what is considered normal highway driving after driving for less than 2000 miles on vehicle.
CategoryElectrical System
DateMar 03, 2020
StateWI
Description
Vehicle ignition is off and in park. The safety issue occurs when the rear tailgate is left open. After 20 minutes of leaving the rear tailgate open, all the interior lights turn off correctly as a published safety feature to help prevent a dead battery upon departure. The user thinks everything has shut off when the lights turn off, however, the rear tailgate ecu does not turn off or go to a low power state after the initial 20 minutes causing a high drain on the battery. The hatch ecu continues to draw in excess of 4 amps while the hatch is left open, causing a dead battery in as little as a few hours. The user can unknowingly be left stranded with a dead battery causing a safety issue. This is a serious oversight and engineering error that will likely leave many people unknowingly stranded with a dead battery.
CategoryUnknown Or Other
DateFeb 28, 2020
StateFL
Description
Windshield keeps breaking. Vehicle bought in november 2019, has been replaced once, and is now broken again. Both times, driving on the highway a crack starts.
CategoryVisibility/wiper
DateFeb 27, 2020
StateCT
Description
Returning from vt on road that I have frequently travelled with no issue. This time driving my 2 month old 2020 subaru forester sport on I-95 and I noticeo a small ding almost dead center bottom of front windshield. I had heard couple small pings while driving, but nothing strong or loud, and was suprised by the ding in glass. Over remaining 2 hr drive home, chip turns into about 5-6 inch crack that runs upward. Next morning crack is over 10 inches. I was struck by the initial ding in glass, because there was no unusual and intense noise of stone hitting the glass. And I have never had a front windshield crack, even if I have had windshields dinged by stones on highway. Struck me that this was unusual. A month later, I began reading about the possible defective windshields on 2020 subaru foresters and wonder if my windshield was originally defecentive/weak.
CategoryVisibility/wiper
DateFeb 26, 2020
StateOH
Description
On approximately 02/06/2020 I noticed a very small chip in my windshield. I assumed it was from a thrown stone, but I can't confirm that. On 02/12/2020, I parked the car in a long term parking lot near detroit metro airport. When we returned on 02/20/2020, the small chip had expanded to a full crack spanning from the edge of the passenger side to nearly the center of the windshield. The car had not been moved, or even started. It had sat stationary, in the open air, in this parking lot while we were away on vacation.
CategoryVisibility/wiper
DateFeb 24, 2020
StateWA
Description
This is the second incident with my windshield being hit with a rock and cracking. The first incident happened 1/18/2020 complaint #11300348. The second incident happened 2/22/2020. Driving on i5 in tacoma, wa a rock from a vehicle in front of me struck my windshield on the drivers side lower portion of the windshield. This vehicle was purchased new on 11/1/2019 and now has two cracks in it. The first crack was attempted to be repaired but unable.
CategoryVisibility/wiper
DateFeb 23, 2020
StateCO
Description
We noticed a crack in the windshield that seemed to appear overnight. We had no memory of any sort of pebble impact. There was no divot in the windshield as far as we could see, just a crack of ~ 3 inches near the lower center of the front windshield.
CategoryVisibility/wiper
DateFeb 23, 2020
StateMN
Description
My windshield cracked for no apparent reason. The crack began on the drivers side about midway up from the very left edge. I noticed it when I parked my car at my mothers house having driven one hour to get to her house. It was about a 3-4 inch crack going horizontally from the edge. In one week it is now over a foot long. I do not recall my windshield having been hit by a rock or anything and I have been the only driver of my vehicle.
CategoryVisibility/wiper
DateFeb 22, 2020
StateIL
Description
I noticed 4 small chips in the windshield when I was drying my car off after washing it. I do half my driving on the highway and am assuming the chips are from debris being kicked up from the vehicle's in front of me. I have heard a few pings on the windshield but did not notice anything at the times it happened until taking a closer look after drying my car.
CategoryVisibility/wiper
DateFeb 22, 2020
StateMD
Description
Windshield cracked from left to right side. This occurred when vehicle was stationary but winds were heavy in the area. Assumption is a small rock hit the windshield as I can see a minuscule chip where the crack starts on one side. Vehicle is 3 months old.
CategoryVisibility/wiper
DateFeb 22, 2020
StatePA
Description
Owned new car less than a month and passanger noticed crack originating near bottom of glass middle passanger right side windshield. The crack grew to 8 inches that day. I have no recollection of a stone or object hitting and the location seems unlikely place.
CategoryVisibility/wiper
DateFeb 22, 2020
StateOR
Description
I was driving on a two lane road with one car in front of me and a car next to me. Without hearing any impact or seeing any rocks, I noticed a crack in the bottom, middle of my windshield. It was about 6 inches long with no impact mark. The crack continued to expand before getting fixed 2 days later.
CategoryVisibility/wiper
DateFeb 19, 2020
StateTX
Description
Spontaneous crack in moonroof glass while parked in a garage. Little to no temperature fluctuations and no mechanical pressure (driving or opening the moonroof).
CategoryVisibility/wiper
DateFeb 19, 2020
StateVA
Description
The windshield is chipping and only 8000 miles on the car. Do not tell me this is normal I've owned ten other cars and this has never happened.
CategoryStructure:body
DateFeb 17, 2020
StateCA
Description
I went on an extended road trip and received two cracks in my windshield in a single day. I have owned several cars in my life, and never have had a car with such a sensitive windshield. I would not expect the windshield to crack so easily. I know this is an issue for other similar year subaru models, so I'm thinking it wasn't a coincidence. Both cracks were received on a freeway, moving at 70mph. Both objects were very small in size, and should have resulted in only minimal damage.
CategoryVisibility/wiper
DateFeb 15, 2020
StateIL
Description
On 2/13/2020 my windshield cracked over 12 inches long in a matter of seconds while in motion on a street. There was no hit sound. I took it to the dealer and the claim a very small rick hit the windshield causing the crack and manufacturer waranty wont cover. I cant believe a tiny rock that barely has an impact point will hit my windshield and course such a big crack in a matter of seconds.
CategoryVisibility/wiper
DateFeb 15, 2020
StatePA
Description
Purchased car new, last week of january 2020. Within the first week I found numerous small chips in the windshield and there were no rocks that had struck the windshield. Yesterday while driving 45 moh on a two lane road a small rock was kicked from an oncomig car and put a large chip and crack in the windshield. I got the chip and crack repaired from safelite however after searching online I found this is a common problem for the new foresters. My previous 08 subarus windshield never had to be fixed and it had been driven over 180000 miles. It took large rocks and just received small nicks. I have only 1148 miles on this new car and already have had to have the windshield repaired. Subaru needs to step up and revise the thickness of the windshield. It is unacceptable and is unsafe.
CategoryVisibility/wiper
DateFeb 13, 2020
StateIL
Description
Driving lower than 40 m/h on the city street with nobody in front when wipers were on due to snowing, a small crack suddenly appeared right on the bottom going vertically, almost in the center of windshield. It was about 6-7 inches before car was parked in the garage. In the morning noticed that crack changed the direction horizontally to the right, growing more for 2-3 inches. It's brand new 4 months car. At the dealership, the way how they handled my problem, they knew everything but played dumb, told me there was some debris which hit the windshield. And it's not visible because it is so small. There is no any evidence of impact. Besides, the crack started right at the bottom/edge of the windshield. I hoped that on forester 2020 models, subaru fixed the previous model issue. But look like they just don't care. Surprisedly, with so many complaints for 2019, they still have 5 stars!!!
CategoryVisibility/wiper
DateFeb 10, 2020
StateME
Description
Two days ago, after having the car for about three weeks, we had a crack appear and grow from the top portion of the windshield. On our drive yesterday, there was one incident where ice came down from a power line and hit the car, but I'm positive we weren't hit by any rocks. And we're talking about a skin of ice off of a power line, not a large chunk or anything of the sort. I live in new england, and every vehicle on the roads here has to deal with similar situations after every winter storm. We didn't see any crack right away, but about 15 minutes later noticed a 4" crack that has now grown to roughly 16", and is right in the driver's field of view. I've done some googling and reading, and I'm a little worried after reading about so many other people having similar problems (tons and tons of stories of people going through multiple windshields, spontaneous cracks, class action lawsuits, etc) I called the dealership I leased the vehicle from, and the person I spoke with was rude and unhelpful, basically telling me that these things happen in new england and that it would cost 0-1500 to replace the windshield and re calibrate eyesight. He said that anytime something impacts the windshield this should be expected, but I am 100% certain that no other vehicle I've driven would have ended up with a cracked windshield in the same circumstances. It makes me worry about how brittle the glass must be if it cracked so soon and so easily. Seeing as this is an obvious safety issue I'm very unsatisfied with how the first few weeks of our lease have gone. We haven't even made our first monthly payment and we're looking at possibly 00/filing an insurance claim?!
CategoryVisibility/wiper
DateFeb 06, 2020
StateUT
Description
February 5, 2020, just got in the car to start driving it and noticed the windshield cracked for no reason starting at the very bottom center and is about 8 inches long already. It was not there earlier in the day. It just appeared suddenly and could not see any rock chip in the area.
CategoryVisibility/wiper
DateJan 25, 2020
StateTX
Description
I have a brand new, 2020 forester (touring) . When I had it for 21 days, I picked up a small rock in the windshield. The rock was small but it ruined my windshield. It I immediately spread across the windshield and is now covers three areas and more than 1/2 of my windshield . I have been reading up on subaru issues and I understand the windshields are a problem... But I didn't expect this. The windshield has to be replaced and the estimate is over 00. Traveling from corpus christi to san antonio on hwy 37
CategoryVisibility/wiper
DateJan 19, 2020
StateWA
Description
Driving on I-5 in seattle area, a rock from an suv hit my windshield causing an immediate chip on the driver side of the windshield in the line of vision.
CategoryExterior Lighting
DateJan 05, 2020
StateNY
Description
With the headlight switch in the off position and the gear shifter is moved into either the reverse or drive position the shifter seems to activate the rear tail lights to light up and stay on. This action is occurring more and more frequent. This occurs backing out of the driveway, going down the highway, etc.
CategoryVisibility/wiper
DateDec 31, 2019
StateTX
Description
Car is brand new. Within 2 weeks of purchasing already 3 chips in windshield when no rocks were observed hitting. One of the chips is in front of the eyesight system and if it grows it will hamper the safety systems of the car. It will cost me around 1700 dollars to repair something that should have never happened.
CategoryElectrical System, Seats
DateDec 30, 2019
StateMD
Description
When driving the driver heated seat puts out low heat even if the switch is in the off position. At 15 minutes sitting, heat can be felt on the buttocks skin and caused minor skin burn at around 30 minutes.
CategoryPower Train, Steering, Wheels
DateDec 30, 2019
StateMD
Description
Vehicle vibrate starting at 50 mph and gets excessive at 65mph and up, while cruising in the highway. The vibration can be felt on the steering wheel and the driver seat seat.
CategoryVisibility/wiper
DateDec 27, 2019
StateNM
Description
I purchased the vehicle on saturday, november 30, 2019. As I began my drive to work the following friday (december 6), I noticed a small crack at the bottom of the windshield. I reported it to the dealership since I purchased windshield repair coverage and the insurance company stated that I needed to contact the dealership since my vehicle wasn't in their system yet. The dealership said that it would have to look into it and get back with me. The following morning when I went to drive the vehicle, the crack spread to more than 6 inches. I was told that my coverage does not include windshield replacement, which is now required due to the size of the crack, and that it would cost 9. 19 to do so.
CategoryVisibility/wiper
DateDec 25, 2019
StateIL
Description
When the front windows are open and then closed they always come up from the inside of the door wet. This happens whether or not the car has recently been to the carwash/ its been raining outside/ or not. Condition has existed since I purchased vehicle.
CategoryUnknown Or Other
DateDec 24, 2019
StatePA
Description
Purchased a 2020 subaru forester sport. Five days later, woke up to find a 2-3 foot long crack through the windshield, starting at the very edge of the glass (the black part). No evidence of any rocks, impact, chipping, etc. - when I took it to be replaced, the dealership agreed but said 'unfortunately subaru does not cover glass'. I informed them this has been an ongoing issue with subaru, which the dealership said they weren't aware of. I had to pay 0 for a new windshield on a car I bought 5 days prior, with nothing causing the crack.
CategoryElectronic Stability Control, Service Brakes, Steering
DateDec 17, 2019
StateRI
Description
I was driving my 2020 subaru forester sport in the left lane along an on-ramp to the highway, which consists of a road that curves to the right. There was snow on the ground but the roads were clear and dry. Suddenly and in a matter of a few seconds, the car began to beep continuously while the steering wheel veered to the left and locked, and the anti-lock brake system kicked in as I tried to correct the wheel and brake the car. I was suddenly completely out of control of the vehicle as the car drove me off the road and down into the snowy median, where it rolled at least once before landing upright. I believe the error with the car may have occurred with subaru's brand-new lane centering technology, released with the 2020 edition vehicles. The technology will physically direct the steering wheel towards the center of the lane if it detects the vehicle is getting too close to either lane line. Lane centering is a feature of the subaru's driver assist technology, called eyesight. I'm unsure if the malfunction occurred with eyesight or with the lane centering function specifically.
CategoryVisibility/wiper
DateDec 15, 2019
StateNJ
Description
Windshield cracked.
CategoryVisibility/wiper
DateDec 09, 2019
StateTN
Description
We very recently purchased this 2020 forester.... Less than 1000 miles. The vehicle was parked in my driveway and when we got in it the next morning the windshield had a small crack in it! I hope this isn't a sign of things to come, especially after reading the posts on here of 2019 foresters with windshield problems. I took it straight to a windshield repair company and had it repaired before the crack got worse.
CategoryAir Bags, Seat Belts
DateNov 12, 2019
StateNV
Description
Passenger side air bags are not enabled with a person sitting in the seat using a seat belt extender. There are flaws on the software that identify the passenger actions entering the car, when the seat belt is fastened and whether or not a seat belt extender has been used. If a seat belt extender is already in place, the car refuses to enable the air bags after a person sits in the passenger seat.
CategoryUnknown Or Other
DateOct 28, 2019
StateIL
Description
I owned my 2020 forester for less than 2 weeks and I got a crack in my windshield while driving on a city street going less than 30 miles per hour. I did not see anything hit my windshield, but heard a crack and saw the crack in the windshield.

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Brian Jones

About the Author:

Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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4 COMMENTS
  • D. S

    A couple months ago I read an article about the breaking windshields in the Foresters and Outbacks. It said that Subaru has 3-4 grades of glass available and use the cheapest, thinnest glass in the new models. I’ve had 2 windshields replaced in my 2020 Foresters which has cost me $1000 (2 $500 insurance deductibles). The article also said that the heavier glass can be requested, but Subaru says with the heavier glass the mileage is affected…fewer MPGs. Personally, I’d rather have fewer broken windshields. My previous Subaru Forester was a 2007 LL Bean addition I had for 13 years. I never had to replace a windshield even though I’d had enough small pebbles hitting the glass. I sure hope they get this problem solved soon.

  • Teri A

    I bought a new 2020 Subaru Forester in may 2020. August, 2022..check engine light came on, couldn’t drive it over 10 mph. Limped it to the dealer. It’s now almost November. Still not fixed. Like previous comments, waiting on Thermal valve and gaskets.

  • Margie C

    To Tom L. Maybe this is a huge problem with the 2020 Subaru. Our Forester has the same issue. It’s been sine July 10, 2022 and our car broke down 3 hours away from where we live. Same thing- gaskets on back order. It’s frustrating but we live in the North East and winter is coming soon. We bought this car for safety but I won’t ever feel safe in it again.

  • Tom L

    I bought a 2020 Subaru sport brand new, this year 2022 on July 2oth my check engine light came on and scared me.
    Subaru called me within 10 minutes to report the issue, they said to bring the car in when they had an opening which was July 26th. After testing all day Subaru suggested to me that they keep the car since they felt is wasn’t safe to drive, they said it was a Thermal valve issue and that the gaskets for this repair were on back order. It is now September 26th (2 months) later and Subaru still has my car and only updates me sporadically, I think Subaru of Temecula is hiding a much more serious problem
    What should I do? continue to be patient?
    They did give me a courtesy car after I waited 17 days from the day I took my Sport into the repair shop, I will continue to drive it until my car is fixed

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