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Did your windshield crack unexpectedly? Find out if you are eligible for compensation.
Or has your sunroof shattered unexpectedly? Find out if you are eligible to join our Telluride Shattering Sunroof class action investigation.
The 2020 Kia Telluride was the first year for the model. It came with a lot of hype and excitement as drivers sought to find a lower-cost SUV filled with many luxury features. Even the company boasted that this model is “Made for Adventures.” After some time in the market, it didn’t take long to realize that the adventures Kia was referring to weren’t the ones owners wanted to have. Between excessive shaking at highway speeds and cracking windshield, there is a lot that the automaker didn’t get right on this first edition.
Click on other model year to view more problems: 2021 2022
Contents
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NHTSA Complaints for the 2020 Kia Telluride
| Complaint Category | Number of Complaints |
|---|---|
| Visibility/wiper | |
| Exterior Lighting | |
| Unknown Or Other | |
| Power Train | |
| Electrical System | |
| Engine | |
| Suspension | |
| Seats | |
| Visibility:sun/moon Roof Assembly | |
| Visibility:windshield |
Problems with the Visibility/Wiper
The first windshields were installed about 14 years after the original cars were designed. That means they have been in existence for more than 100 years already. In this time, the design should be perfected and work to provide optimal clarity. Sure, everyone hits some stones now and then and faces minor imperfections. Typically, these are simple to fix and don’t cause much concern. Kia, on the other hand, doesn’t seem to know the right way to make a windshield.
One NHTSA user wrote, “This is my second report. My windshield on my 2020 Kia Telluride is cracked again. This time it’s on the passenger side of the windshield. It’s a long crack that starts at the A-Pillar and travels across the windshield. When I got in my car to go somewhere I saw the crack. I am the only driver. I never saw or heard anything hit the windshield this time. It cost $1,500 dollars to repair it last time, which was four months ago. It’s going to get expensive if this keeps up. I have no idea how this occurred.”
This isn’t just one complaint about this situation, but there is an unending chain of other drivers facing the exact same problem. It’s clear that Kia hasn’t learned yet how to make a windshield, despite more than 100 years of innovation. While the automaker is attempting to compete with luxury manufacturers, they will find trouble doing so if the quality doesn’t change. Furthermore, in Service Bulletin #TT074, they talk about a button in the rearview mirror getting stuck and automatically dialing roadside assistance. This isn’t just annoying but continues to show the difficulty this company has with the simple design features. Of course, if only drivers could get the roadside technician to haul this SUV away, there would probably be some happier travelers on the road.
Problems with the Powertrain
The Kia Telluride is marketed as a vehicle that excels about the others in its class. To do this, the ride must be insanely comfortable, which it’s clear that it is not.
One NHTSA user has illustrated what many drivers find with this model. “Shortly after purchasing this AWD vehicle, there is a distinct vibration at highway speeds. The vibration starts at 67 mph and is there until speeds exceed 75 mph, where things start to smooth out once again. There is also an odd noise inside the vehicle while the vehicle is traveling in this speed range. Vibration is felt in the steering wheel, gas pedal and bottom of seats. Rear seat occupants also feel this vibration. Local dealer has road force balanced the tires but has made no improvement. There definitely is a serious drivetrain issue causing this vibration. Very disappointed with the Telluride as a result of this, but honestly, disappointed in the Telluride altogether.”
There aren’t any particular service bulletins that deal with this issue directly. However, Service Bulletin #TSBCHA097 does instruct the technicians to inspect the steering shaft universal joint. They don’t claim there is any problem, they simply desire to review it for “proper installation.” They claim that this action was only taken because there was one instance of decoupling found during a regular inspection. The company also makes it clear that this inspection doesn’t need to be performed with customer notification.
Even though they aren’t planning to tell customers about the problem, they later talk about the severity this might cause. Technicians are to “NOT release the vehicle to the customer until directed to do so. That means plenty of drivers are operating possibly affected vehicles and aren’t aware of it at all until they go in for regular service. At which point, drivers find out that they can’t have their vehicle back because of a safety issue. Sounds like recall material. Of course, the Telluride needs to live up to its motto and create plenty of adventures – sitting at the dealership is just not one of them.
Your Lemon Law Legal Rights
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Complaint Data
| Category | Exterior Lighting, Visibility/wiper |
| Date | Mar 26, 2023 |
| State | TN |
| Description | High beams do not work. Had bulbs replaced but no effect. Checked all fuses, and they checked out ok. |
| Category | Visibility/wiper |
| Date | Mar 25, 2023 |
| State | MI |
| Description | In the fall of 2022 my highbeams quit working. There's no indication that anything is wrong, however, they just don't turn on anymore. I'm left with only low beams. Changing the lightbulbs didn't fix the problem. |
| Category | Exterior Lighting |
| Date | Mar 16, 2023 |
| State | KY |
| Description | High beams not working even after a fuse/relay replacement. Both went out at the same time, have yet to take it in for repair in hopes a recall covers this issue soon. |
| Category | Exterior Lighting |
| Date | Mar 14, 2023 |
| State | OK |
| Description | My high beam lights do not work. My low beams are all that I have. It is a safety hazard at night due to not having adequate lighting to drive in dark areas. I have had no warning lamps or notifications come on but it has been going on for at least 1-2 months. I have been thinking my lights weren't bright when switching between bright and dim but just put it to the text on 3/13/2023 and realized they are not in fact changing despite the bright light signal turning blue on my display. |
| Category | Exterior Lighting |
| Date | Mar 14, 2023 |
| State | IN |
| Description | Several months ago, my high beams quit working inexplicably. The panel indicator light does indeed work (ie, it shows the "blue high beam" icon when I engage), however, the high beams themselves do not. I brought it to the dealer for repair, but they told me that there is no fix that they know of --short of replacing the entire light assemblies on both sides, which would be very expensive (and unnecessary). This is extremely unsafe. I frequently travel at night and in the mountains, and it has changed my driving habits significantly. I can't believe that kia has not yet issued a recall, as the bit of online research I have done for this problem indicates there are many people experiencing the same issue. Yet there is no repair solution. I hope it does not take a serious accident/injury for kia to address it. Given the lack of visibility with no high beams, it is inevitable that accidents will happen with this deficiency. I feel the nhtsa needs to take immediate action and hold kia responsible for a recall/fix! Thank you |
| Category | Exterior Lighting:headlights |
| Date | Mar 14, 2023 |
| State | PA |
| Description | The contact owns a 2020 kia telluride. The contact stated that the high beam headlights failed to operate as needed while activated. The dealer was notified of the failure and the contact was given an estimate for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 72,000. |
| Category | Exterior Lighting |
| Date | Mar 12, 2023 |
| State | TX |
| Description | I was traveling with my family and while driving on a dark road, I turned in my high beam lights on, but nothing happened. I tried several times but they still did not work. Just a few weeks ago there were working. I do not have any indications on my dashboard of any issues. I do use the kia app and the last healthy alert indicated no issues. I did a little research online and found a forum with other kia customers having the same issue. Because of this, I decided to make an appointment with the dealership and file a complaint to assure this issue gets resolved in a timely manner. |
| Category | Exterior Lighting |
| Date | Mar 10, 2023 |
| State | GA |
| Description | Brights not working even though dash indicates they are on. Took car back to where I purchased and they told me there was a recall on the headlight shutter. They said to take car to kia. I contacted kia and was told by service department that there is no recall on bights although they are getting many complains on this issue |
| Category | Exterior Lighting |
| Date | Mar 10, 2023 |
| State | NY |
| Description | High beam lights on both sides stopped functioning |
| Category | Exterior Lighting |
| Date | Mar 09, 2023 |
| State | GA |
| Description | High beam function does not work. Went out completely with no warning or indication. |
| Category | Electrical System, Unknown Or Other, Visibility:rearview Mirrors/devices:exterior |
| Date | Mar 08, 2023 |
| State | FL |
| Description | Side view mirror motor is defective (30,000 miles, well cared for). Dealer service department needs to get clearance for repair and do not know when the mirror motor parts will be in. In the meantime, the driver's side mirror cannot be manually adjusted into proper position. This makes left lane changes very risky. Several others owners have also had this issue. |
| Category | Exterior Lighting |
| Date | Mar 01, 2023 |
| State | NY |
| Description | High- beam headlights are not working. Indicator on the dashboard says they are on but they don't change from low beam. |
| Category | Exterior Lighting |
| Date | Feb 28, 2023 |
| State | MD |
| Description | High beams failed with no notice and are non-operational. Took to dealership and was told the issue was a design issue and was told that kia would not cover the defect. Contacted kia customer service and they denied to cover the repair. A simple google search shows there are multiple incidents of this happening. |
| Category | Exterior Lighting |
| Date | Feb 27, 2023 |
| State | NY |
| Description | The contact owns a 2020 kia telluride. The contact stated while driving at various speeds at night, the high-beam headlights failed to function as needed. The contact stated that he was uncertain if the high beam symbol was illuminated. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the headlight assembly switch needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 68,000. |
| Category | Exterior Lighting |
| Date | Feb 24, 2023 |
| State | NY |
| Description | High beams no longer work on the car. No high beams creates an obvious safety risk while driving at night. The problem was confirmed by an independent service provider. The provider tried the bulb and that did not fix the problem. They said it was some kind of mechanical damper in the lighting unit that was likely the issue. I have an appointment wednesday with vision kia east rochester to get their diagnostics of the issue. There is no warning lights and as far as the dashboard of the car is concerned... The high beams are functioning as they should (though they certainly are not functioning at all). |
| Category | Exterior Lighting |
| Date | Feb 23, 2023 |
| State | KY |
| Description | When I bought the car I wasn't aware that the bright light will not come on. This is a huge safety issue as I can't use my brights in the dark. I have almost hit multiple deer as I couldn't see them in the dark area I was in. Dealership is aware of it. |
| Category | Exterior Lighting |
| Date | Feb 22, 2023 |
| State | TX |
| Description | High beam lights stopped working at the same time at about 65k miles. I live in a rural area and went to use them and found it odd the light on the dash would come on but lights did not change. Took car in and was told it would be about 00 - 00 per headlight to repair. There was no alternative to just changing the bulb the whole mechanism would have to be changed. There were no warnings they were going out, not one at a time just bam! The area I drive in has lots of large wild animals(deer, hog, coyotes) and curves in the road and this makes for a complete driving hazard for me and my family. I try not to drive very late at night when the animals are usually moving due to the fact that I cannot see well with no high beams. This issue is keeping me from doing my normal day to day activities if they happen to go into the night. |
| Category | Exterior Lighting |
| Date | Feb 21, 2023 |
| State | CA |
| Description | This is an addendum to nhtsa tracking # 11508192. Please see attached kia dealer repair recommendation which is to replace both front headlamps with a cost quote of |
| Category | Exterior Lighting |
| Date | Feb 21, 2023 |
| State | NC |
| Description | Complete loss of high beam headlight function without warning. The failure occurred on completely dark rural roads at night. It is a huge safety issues as it compromises navigation and increases the risk of hitting deer or other large animals. The car is dangerous to the occupants of the vehicle in these conditions. The high beam indicator dashboard light illuminates, but the high beams do not engage. This is a mechanical issue with the shutter or headlight assembly not lifting into the high beam position. The mechanic at a non kia affiliated service and repair location observed that you can clearly see the head light assembly sticking and when it tries to transition from low beam to high beam. Kia dealerships are keenly aware of and clearly informed of this factory defect. They offer no solution other than to replace the entire headlight assembly with the same defective assembly with no assurances it will not occur again. The cost to replace both headlight assemblies is significant and creates a hardship for me as a fixed income retiree. As previously stated, there was no warning and the high beam indicator light illuminates as if the high beams are working. |
| Category | Exterior Lighting |
| Date | Feb 20, 2023 |
| State | CA |
| Description | High beams just stopped working and won't turn back on. The bulbs were changed and a new relay was tried out, both did nothing. The dealer is looking into it further but I have read that this is a problem with similar year/make/model. We drive on desert roads every weekend where there is limited visibility and no street lights for very long distances. Our high beams are a critical safety element. |
| Category | Exterior Lighting, Unknown Or Other |
| Date | Feb 18, 2023 |
| State | GA |
| Description | High beams stopped working. When I called with issue the dealership stated that it was a safety issue. Took car to dealership and they stated that the actuator lighting system more than likely has a short. They recommended that it would be 00 for them to replace the system and then retest to see if that was the issue. Upon further research it was found that other owners with the 2020 model were experiencing the same issue after 60,000 miles. |
| Category | Exterior Lighting |
| Date | Feb 18, 2023 |
| State | CA |
| Description | System failure: high beam headlights don't illuminate. When switch is activated, the blue dash indicator light illuminates, but the high beams don't come on. Initially a flicker was noted in the low beams when the switch was activated. Problem was first noted some time in oct 2022. Risk: during mountain driving I am unable to utilize the high beams to help illuminate unlit roadways at night. Dealer: car was taken to the dealer and inspected 1/31/23. Initially I was told that both headlamp bulbs were defective. I authorized replacement at my expense. Replacement was made, but the problem was not corrected. I was not charged for the bulbs. Kia technical reps apparently approved the warranty replacement of both headlamp assemblies, but one was not in stock. Neither have been replaced yet. |
| Category | Exterior Lighting |
| Date | Feb 13, 2023 |
| State | UT |
| Description | Loss of high beam function in both headlights at same time - fuses/relay switches are not burned out. Low beams will turn on, but the curtains for the high beams will not activate in both headlights. Lights on the dash show that high beams are on, but the curtains in the assembly will not activate. Had the issued looked at at a sister dealership (hyundai) as the kia dealerships couldn't schedule an appointment for several months. They could not diagnose an issue specifically, only recommended that both high beam assemblies had failed, and would need replacement (at an almost 00 cost, happening just outside of warranty at 70k miles). I live and work in a very rural area with a lot of wildlife, and have nearly hit several animals (deer, elk) because there is not enough light to see them without the high beams. |
| Category | Exterior Lighting, Visibility/wiper |
| Date | Feb 11, 2023 |
| State | FL |
| Description | Headlight hi-beams stopped working and is very dangerous at night with a lot of wild animals where I live. |
| Category | Exterior Lighting |
| Date | Feb 10, 2023 |
| State | OH |
| Description | High beam lights suddenly stopped working on both front headlights. |
| Category | Trailer Hitches |
| Date | Feb 10, 2023 |
| State | IL |
| Description | The contact owned a 2020 kia telluride. The contact stated that after getting off the freeway, the vehicle behind him informed him that there was smoke coming from beneath the vehicle. The contact pulled over and turned off the vehicle, and it caught fire. The origin of the fire was unknown. The location of the fire was the front of the vehicle and the contact stated that the fire extinguished itself. A fire department report was not available. The vehicle was towed to a tow yard. The contact had received notification of nhtsa campaign number:Â 22v626000 (trailer hitches). The manufacturer was not yet made aware of the failure. The approximate failure mileage was 80,000. |
| Category | Exterior Lighting |
| Date | Feb 09, 2023 |
| State | NC |
| Description | The vehicle lost both high beams randomly together. Shows indicater on dash but you can see lights do not get brighter. This is a huge safety concern for my wife and children not being able to see well!!!! We went to dealer and they quoted us 00 for both new headlights and said warranty will not cover this! I've read it's an issue across the board with these cats and it's time kia does something to fix it! |
| Category | Exterior Lighting |
| Date | Feb 08, 2023 |
| State | AR |
| Description | The high beams headlights no longer function correctly. Low beams work fine but when toggle the shaft from low to high- there is no change in visibility. I do feel like this is a danger to myself and my growing family because in some rural areas, visibility is very limited at night. Warning lamps did not appear before high beam failure. It began about 3 months ago and still running into issues. I have talked to my local dealership and with my warranty close to running out, I'm afraid I will have to replace both assemblies out of pocket. |
| Category | Exterior Lighting |
| Date | Feb 06, 2023 |
| State | PA |
| Description | Both high beams suddenly stop working. Kia systems report high beams are functional. Also low beams have reduced brightness resulting dangerous driving conditions at night. Kia claims both headlight assemblies need to be replaced at an estimated repair of 70 |
| Category | Exterior Lighting |
| Date | Feb 03, 2023 |
| State | FL |
| Description | My high beam lights have stopped working. The system says it is working fine as the notifications for high beams come on but the lighting does not change. |
| Category | Exterior Lighting |
| Date | Feb 02, 2023 |
| State | SD |
| Description | High beam issues. It started out with one high beam out, and I figured the bulb needed replaced. When I looked into it, I learned the low beam and high beam share a single filament bulb. Later on, the high beam seemed to work again. And now it is not working again. Apparently it has to do with the mechanical "curtain" inside the housing that everyone is having issues with. |
| Category | Exterior Lighting |
| Date | Feb 02, 2023 |
| State | CA |
| Description | High beams fail to light no warning lights, h beam indicator light functions but no activation. No codes on obd2 reader. Have not taken to dealer for this problem because no recall. Very likely to replace on my own if no recall as I am a mechanic. |
| Category | Suspension |
| Date | Feb 02, 2023 |
| State | IN |
| Description | In short, kia is putting inferior rear self leveling shocks on at least their telluride model with tow packages. We are one of many (per kia blog posts) who have been forced to drive our vehicle for thousands of miles with ceased shocks. Kia has been aware of this safety issue since the model was released in 2020 but done nothing aout it. Then they're just replacing with the same inferior shocks, which I've seen from others posts are failing a 2nd time. We had our vehicle in several times before they finally agreed to replace (over 5k miles from 1st shop visit) ours, which did repair the issue, but it's the principle. Come to find out from multiple kia employees, kia makes their dealer repair shops jump through hoops to perform warranty work and why this took so long. I reached out to kia corporate in the midst of this fiasco to see what they're doing about this and they told me only the nhsta could issue recalls (your site says otherwise), to which I replied "that's not acceptable". I also asked kia corporate how in the world elderly or less driven individuals could navigate this, no response. They did offer restitution with a sign off for the issues, which I declined because all I want to do is help the next guy and hold kia accountable. Kia needs to be exposed for their negligence on this issue and lack of proper customer service due to their ridiculous warranty policy and the mindset they've instilled into the minds of their techs to perform the bare minimum. I've attached my running notes with dates and the multiple repair docs to assist with the review of this issue. If you need more info please let me know! |
| Category | Engine |
| Date | Feb 01, 2023 |
| State | NY |
| Description | One day with approximately 58,000 miles on the car it would not start. No warning lights had appeared prior to not starting. The car was towed to a kia dealership. They claimed there was no oil in the car. Kia refused any warranty work and the dealer filled with oil and said everything was fine. Three weeks later the car stalled at highway speed in a dangerous situation on the highway. Again no lights were present until the stall. The car would not restart and was towed back to the dealership. The dealer says kia is refusing to cover under warranty and claiming the car was not maintained unless I can find every oil change receipt from purchase. They want to disassemble the engine and have me be responsible for the cost to prove I did not maintain the car which makes no sense. Kia does not accept any responsibility and fails to see the seriousness of the car stalling at speed on a highway three weeks after they did nothing to properly diagnose and fix the issue. |
| Category | Exterior Lighting |
| Date | Feb 01, 2023 |
| State | NJ |
| Description | Left headlight is stuck in high-beam mode. |
| Category | Exterior Lighting |
| Date | Jan 31, 2023 |
| State | AR |
| Description | My high beams quit working for no reason. Dealer said I must replace the complete housing assembly at 0 a piece. I have 80 thousand miles in the car with zero accidents. 60 for headlights?? This is not acceptable. |
| Category | Power Train, Service Brakes, Unknown Or Other |
| Date | Jan 31, 2023 |
| State | IN |
| Description | The all wheel drive and antilock break are not working. Also, the dashboard has no indicator lights on and the diagnostic app says nothing is wrong. So the computer system has failed too. This is an all wheel drive kia telluride with less than 15,000 miles. It all started this snow season, when there is the least bit of snow or ice we have no control of the vehicle. Our 2 wheel drive prius handles better. This resulted in my wife losing control on a roundabout and hitting the curb, which in turn damaged the a tie rod and alignment. We were lucky she was driving in our neighborhood, just 1/2 a mile from our house and was driving slowly. The vehicle is no longer safe to drive. It is currently being serviced at a kia dealership. At this point the service provider says there's nothing wrong with the awd and the antilock breaks because the computer's is telling them it's fine. Service person is blaming it on the ice however at the time of the incident there was snow and slush. I and my oldest son have also driven it recently and noticed the same issues as my wife when driving in snow. We didn't take it in because the app says the car is fine. Initially thought maybe we had accidentally pushed a button that deactivated awd, but further reading indicated awd is always on. The initial plan was to address the way it felt driving it in snow at next oil change (which was due in about 100 miles) but we trusted the computer system. |
| Category | Power Train, Steering, Suspension |
| Date | Jan 29, 2023 |
| State | UT |
| Description | Severe vibration at highway speeds between 60-80 mph on intermittent basis. Low frequency vibration at speeds 40-50 mph on intermittent basis. 10/11/2022 reviewed by service at wasatch front kia, no issues found. Problem continues. 12/16/2022 reviewed by costco tire center, draper, ut. Screw/nail found in tire. Tire repaired. Wheel/tire balance performed. Problem reduced but not eliminated. 01/04/2023 vibration occurred at similar intensity as to prior to 12/16 service. |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Jan 29, 2023 |
| State | UT |
| Description | Attempt to open sunroof via sunroof button/normal operation resulted in failure of sunroof track and snapping of support bars. Total amount of times sunroof used less than 10. |
| Category | Seats |
| Date | Jan 25, 2023 |
| State | WI |
| Description | The contact owns a 2020 kia telluride. The contact stated that the second-row rear driver's side seat would intermittently recline and move forward independently with an occupant in the seat. The vehicle was taken to a dealer however, the mechanic was unable to duplicate the failure. The manufacturer was notified of the failure and opened an investigation. The contact was informed that unless the dealer replicated the failure, the vehicle could not be repaired. The failure persisted and the vehicle was taken back to the dealer where it remained. The vehicle was not repaired. The failure mileage was approximately 30,000. |
| Category | Exterior Lighting |
| Date | Jan 20, 2023 |
| State | CO |
| Description | As the owner of this 2020 kia telluride, I have noted that the headlamps on both din and bright are very poor and are a safety concern when driving on a dark road, particularly when wet or no other lights around. I did some online research and found that many kia owners had the same concern so I reached out to kia care or kia america (case # 15236897). Twice I was directed to my local dealer who basically did an inspection and stated" the lights work as designed" with that, I said that this was a poor or bad design and that kia america should have safety people look and get a resolve. The internet has many complaints regarding the oem lights for this vehicle but I would like someone to physically do a road test and do a comparision. The headlamps on this vehicle are a major safety concern and need evaluation. |
| Category | Electrical System, Exterior Lighting |
| Date | Jan 17, 2023 |
| State | FL |
| Description | High beams went off. Not showing any errors on dash. Switch seem to be working. High beam sign goes on and off when you try to switch between the low and high beams, but only low beam lights working. |
| Category | Exterior Lighting |
| Date | Jan 08, 2023 |
| State | TN |
| Description | Bright lights stopped working! Replaced bulbs and no change. I have read many stories of people having the same problem and the dealer charging them 00 to &2000 to repair them and some did not fix the problem. |
| Category | Exterior Lighting |
| Date | Jan 06, 2023 |
| State | NY |
| Description | The high beams have stopped working. I have brought the car to the dealer and they report the related lighting systems are fine and working as they should. I have replaced the bulbs and the high beams still don't work. There are multiple reports of this same issue in other kia tellurides ( 2020) on the web. I am left with out a solution and need my high beams. |
| Category | Visibility:windshield |
| Date | Jan 05, 2023 |
| State | TX |
| Description | The windshield cracked in the vehicle within the first few thousand miles of owning it. It was replaced by kia via goodwill. The replacement windshield cracked less than a year later, and happened rapidly without the ability to repair before it spread. After research, it appears to be a widespread issue with the kia tellurides. |
| Category | Exterior Lighting |
| Date | Jan 04, 2023 |
| State | GA |
| Description | I recently bought the kia used at approximately 75000 miles. The high beams do not work and the only way to repair them is an expensive complete headlight assembly replacement. Headlights should not become defective so soon and I have read forum after forum of those with the telluride who have experienced the same problem. |
| Category | Exterior Lighting |
| Date | Dec 28, 2022 |
| State | NY |
| Description | Hooded projector lights provide very limited vision on dark roads. We hit a deer and have significant damage to our vehicle due to this issue. Our brights do not come on either. Nothing happens when we select the bright option. |
| Category | Exterior Lighting |
| Date | Dec 23, 2022 |
| State | FL |
| Description | The high beams have stopped working. This is a known issue as it can be found on many forums across the internet. |
| Category | Exterior Lighting |
| Date | Dec 20, 2022 |
| State | IL |
| Description | High beams not working |
| Category | Electrical System, Exterior Lighting, Trailer Hitches |
| Date | Dec 05, 2022 |
| State | CA |
| Description | The contact owns a 2020 kia telluride. The contact received notification of nhtsa campaign numbers: 20v436000 (electrical system, forward collision avoidance, exterior lighting) and 22v626000 (trailer hitches) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The check engine warning light was illuminated. The contact stated that the brake pedal was firm while attempting to stop the vehicle. There was no warning light illuminated. The manufacturer was made aware of the failure. The approximate failure mileage was 45,000. Parts distribution disconnect. |
| Category | Suspension |
| Date | Nov 29, 2022 |
| State | SC |
| Description | My telluride mileage just passed 30k. The rear suspension seems like no shock-absorbing capability since the car is so bumpy. The front suspension looks fine though. I went to a service center, but they told me they couldn't find any symptoms. I was shocked when I heard about that because I could see an apparent difference even with pushing it with my hand! Strangely, there's no squicking noise. And they told me no oil leakage. But, it's bumpy. I'll try to visit the service center for the recall and ask them to check the suspension together with me. The rear suspension has the optional self-leveling shock that has a noise concern. I may need to replace them with a normal suspension. |
| Category | Exterior Lighting |
| Date | Nov 28, 2022 |
| State | TN |
| Description | Dim headlights. Vehicle is available for inspection. Headlights do not illuminate the road resulting in not being able to see while driving at night. High beam lights no longer function. Vehicle was inspected and it was determined headlights would need to be replaced at owners expense. There were no warning messages that high beams no longer worked. |
| Category | Exterior Lighting |
| Date | Nov 23, 2022 |
| State | OH |
| Description | At about 45,000 miles on the vehicle both bright lights no longer worked suddenly at the same time. I figured they had burn out so I purchased brand new bulbs for both sides at advanced auto parts. Advanced auto parts installed the lightbulbs, and when I flipped the switch for brights again no bright lights. Apparently there's an issue on the 2020 tellurides for some reason, the bright lights quit working. This is a serious safety issue, especially with it getting darker earlier and with deer running at this time of the year. |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Nov 21, 2022 |
| State | CA |
| Description | Sunroof exploded while driving. Nothing hit it, heard a loud noise while driving, thought it was a tire. Took car to kia dealership in chula vista ca, they said someone from kia headquarters is coming to inspected since they dont believe the fact that nothing hit it. Car has been there for 2 days with no answer. This claim remains to be resolved as of 11/21/22. |
| Category | Exterior Lighting |
| Date | Nov 14, 2022 |
| State | FL |
| Description | The high beams stopped working which is very dangerous & sounds like several others have had same issue. |
| Category | Suspension |
| Date | Nov 10, 2022 |
| State | KS |
| Description | My 2020 kia telluride has faulty suspension related to kia's factory installed towing system. This makes the vehicle very noisy while everyday driving and unsafe when towing. Yes the problem has been confirmed by the dealer, kia has put out a service bulletin, but hasn't extended the warranty to cover their known defect. This started a couple months ago. |
| Category | Exterior Lighting |
| Date | Oct 28, 2022 |
| State | NJ |
| Description | High beams stopped working |
| Category | Exterior Lighting |
| Date | Oct 20, 2022 |
| State | WI |
| Description | Vehicle was in for an oil change and safety system upgrade/fix(?) and now the high beams no longer work on our vehicle. The blue indicator light shows up but neither on of our high beams turn on. I have contacted the dealership and they claim they've never heard of such a thing happening, but I have seen many complaints online about it. We do not feel it is safe to drive out in the country, at night. |
| Category | Electrical System, Fuel/propulsion System |
| Date | Oct 17, 2022 |
| State | DC |
| Description | My vehicle is having issues with its digital readings of the temperature and gas miles. I went to get 25$ in fuel yesterday. When I got to the station I had 75 miles to the gallon on the monitor. After adding the 25$ the analog meter changed but not the digital. I had a similar incident in the summer with my temperature guage reading 84 degrees when it was actually 103 degrees outside. It did however pick back up later in the day but now I'm concerned because there's other drivers reporting the same issues on the telluride forum. I also just had a recall fixed on my vehicle about 2 weeks ago that was an electrical problem as well. |
| Category | Exterior Lighting |
| Date | Oct 13, 2022 |
| State | GA |
| Description | Headlights high beams have not been working for over a year. When the high beams trigger is pulled/turned to on you can see a slight lift in the low beam attempting to transition to high beams but it fails. No high beams are activated. |
| Category | Exterior Lighting |
| Date | Oct 06, 2022 |
| State | WA |
| Description | High beam lights do not work when activated making night driving very dangerous. I have read repeatedly online that this is a known problem. Essentially, the high beams are activated by the bulb housing moving around the bulb to enhance illumination. However, this housing stops working on many kia tellurides and the only solution is to replace them according to online reports. However, this is not a guaranteed fix as the problem has not been addressed by the manufacturer and is subject to reoccurence. |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Oct 05, 2022 |
| State | CA |
| Description | The contact owns a 2020 kia telluride. The contact stated that while his fiancé was driving at an undisclosed speed, she attempted to close the sunroof however, the sunroof became inoperable. The contact stated that upon inspection, he noticed that the sunroof was off track and in a bind. As a result, he was unable to close the sunroof cover. The contact was concerned that the glass would shatter and cause an injury. The dealer was notified of the failure and the contact was able to schedule an appointment. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The contact was able to leave a voicemail but had not yet received a response. The failure mileage was approximately 61,000. The contact stated that since the sunroof is not securely attached, it could fly off the vehicle at any moment regardless of the speed. |
| Category | Latches/locks/linkages |
| Date | Oct 04, 2022 |
| State | NY |
| Description | The contact owns a 2020 hyundai telluride. The contact stated that the front driver's side door handle mechanism had failed and his wife was unable to open the door from inside the vehicle. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the door hinge had failed due to wear and fatigue and needed to be replaced. The door handle was replaced but several months later the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 18,000. |
| Category | Electrical System, Seats, Unknown Or Other |
| Date | Sep 13, 2022 |
| State | NC |
| Description | My car has heated/air conditioned seats. They have started coming on by themselves. My passenger side mirror opens and closes when it wants to. The the auto off works when it wants to. I have the option of turning that feature off but it will turn off anyways. I can also hear my air condition loud and clear when I turn my car off (decompressing I am guessing) it just started when all these other problems started. |
| Category | Exterior Lighting |
| Date | Sep 12, 2022 |
| State | IN |
| Description | While driving on the highway my headlights didn't illuminate the roadway. I pulled over to check them and it appears the headlights were so dim, and possibly stuck somehow. They're telescopic lights. The issue continued the entire 11 hour drive. The lights would work then go off again. I thought they might be stuck in the wrong position. I couldn't see the highway well and we had inclement weather. I haven't had the dealer look at the vehicle yet because they don't have any rentals available. I can't afford to miss work. No warning lights or chimes were displayed by the vehicle on the dashboard. |
| Category | Exterior Lighting |
| Date | Sep 08, 2022 |
| State | MN |
| Description | Bright headlights do not work. Known problem. Not covered by warrant after 60,000 mile. I unsafe condition of vehicle. Kia should address recall. |
| Category | Visibility/wiper |
| Date | Aug 29, 2022 |
| State | GA |
| Description | While driving the speed limit on I-285 near atlanta, ga, something hit my windshield. It made a high pitched, popping sound and immediately made a small, star shaped chip on my windshield in my driver field of view. Within 1-2 minutes of the chip, it started spreading long lines throughout the windshield, all coming off the original star shaped chip. |
| Category | Exterior Lighting |
| Date | Aug 15, 2022 |
| State | TN |
| Description | The high beams on the headlights no longer work. This is a safety hazard where I live due to the number of deer around in the evenings. This problem was confirmed by kia in many 2020 telluride vehicles. This has not been inspected by anyone yet. It has been reported to kia customer service and awaiting confirmation of warranty replacement. There was no warning when it stopped working. The high beam indicator on the dashboard still works, but the bulbs only perform at low beam. The relay was replaced but it did not correct the problem. |
| Category | Electrical System, Exterior Lighting |
| Date | Jul 20, 2022 |
| State | VT |
| Description | High beam headlight system both headlamps are malfunctioned and yes it is available for inspection. Due to high beam headlight system not working when I am driving down hill I am not able to see at a distance in front of my vehicle nor can I see animals jumping out of the road in front of me. My safety is at risk as well as others I meet on the road. Dealer is aware unable to get me in immediately. No warning as a matter of fact the vehicle indicates that high beam lights are working. Upon looking up consumer reviews there have been many complaints regarding this concern which has required kia to replace both headlight assembly systems at the cost of $ 2500. 00 my kia just barely went out of warranty. My issue is these complaints were filed several times since 2020 and these issues have not been placed into warranty as a recall. |
| Category | Unknown Or Other |
| Date | Jul 20, 2022 |
| State | MI |
| Description | At a little over 63000+ mileage my vehicle's alternator have gone bad and now sitting in the shop for repairs that are not cover by my warranty because it was a little ove 60000 mileage. On the day my alternator gave in, I was on the freeway and all my hazards lights were lit. The steering wheel stiffen and it was hard to drive, I try to pull over and the vehicle went dead in mid freeway. All blinkers and lights were no longer working too so I was in the mid of a freeway at night in the dark. For all I know someone couldve side swipe me or crashed into me with the sudden power loss. I've only have this supposedly new car off the lot for 3 years with only 63k mileage and the alternator is bad already and drained my whole battery. |
| Category | Electrical System |
| Date | Jul 18, 2022 |
| State | CA |
| Description | I unlocked the doors to get in the car. I let my son go by the back door (trunk) because his door was blocked by the car parked next to me. He went in and I put my purse in. The car was supposed to be unlocked since I was able to open my door and he made it in. By the time I walked up to my door, all the doors were locked, trapping my son in along with my keys and phone. The doors arent supposed to lock when the keys are in. I had to call 911 to get my son out of there quickly. He is too small to understand how to unlock te doors manually. It is the second time the doors locks while my keys are inside, but the first time with my toddler child in the car. It could have resulted in serious injury or worst. |
| Category | Exterior Lighting |
| Date | Jul 11, 2022 |
| State | SC |
| Description | Poor illumination of headlights and headlights high beam does not work. The bulbs were changed, and the high beam light fuse and the high beam relay were changed and the lights still will not go on high beam. I heavily rely on bright lights when possible to easily identify animals in or near roadway when traveling during hours of darkness. Night time visibility is very poor and unsafe, |
| Category | Exterior Lighting:headlights:high/low Beam Dimmer Switch |
| Date | Jul 04, 2022 |
| State | MO |
| Description | High beam lights stopped working. Bulbs are ok. Lamp assembly has a part that physically moves to change high to low. |
| Category | Exterior Lighting |
| Date | May 30, 2022 |
| State | TX |
| Description | Both high beams stop working without any advice. While driving at night low beams provide low visibility and when I try to use high beam did not change at all from low beam. This truck comes with a system that moves low beam light to high beam light only one bulb ( one filament ) no two filaments. There is 37 complaints online and no recall. Visibility is a hazard in united states. |
| Category | Visibility:windshield |
| Date | May 26, 2022 |
| State | NH |
| Description | Basically the windshield is defective this model and dan obrien kia concord new hampshire (lynn/ in service took pictures and said it would be two days to order it in ? Says that they're not gonna handle it basically even though they have for others? I got this info from kia consumers affairs case# 14813171 mike and kayla . I've talked to kia consumer affairs and haven't got an answer but they were quicker to respond. Dan o'brien never responded back to me. So the window started with a 4 to 6 inch crack now it's been two weeks no answers other than no and kia directly said that the vin is within the guidelines of the letter that they circulated so they replaced it for others but they can't do this one? I keep getting the phone tag game transferred to different states and also they're not covering their warranty that they promised. On drive train |
| Category | Visibility/wiper |
| Date | May 23, 2022 |
| State | IL |
| Description | I noticed a small crack in the windshield one day. The next day it grew longer. Then it split out on two sides. It appears to be growing rapidly and I need the windshield repaired. There is a kia telluride good faith repairs I would like to utilize for the repair/replacement. |
| Category | Visibility/wiper |
| Date | May 18, 2022 |
| State | NV |
| Description | We were driving down a road on san juan island on may 1, 2022 when a small pattern of radio cracks appeared in the middle of the front windshield. No collision of any kind occurred, and there was no evidence of road gravel damage. We did not hear any impact. There were no other vehicles in front of our vehicle when the cracks appeared. The weather was partly cloudy and the temperature was moderate. We are at a loss to explain the cracks. They interfere seriously with driver visibility and will definitely require the windshield to be replaced. |
| Category | Visibility/wiper |
| Date | May 13, 2022 |
| State | SC |
| Description | Got a small ding in the bottom right hand corner of the windshield which was barely visible when it happened. Although I heard the slight sound of something hitting the windshield there was no obvious damage like a smashed glass appearance. However parked the car in the garage and next day when I went out to the car there was a crack that went up the right side of the windshield and then went 1/2 way across vertically to stop just under the mirror. I have no choice but to replace the windshield. I've never seen a window crack like this from such minor damage. It clearly has to be defective. |
| Category | Exterior Lighting |
| Date | May 06, 2022 |
| State | CA |
| Description | The high beams stopped working. |
| Category | Unknown Or Other |
| Date | Apr 25, 2022 |
| State | GA |
| Description | Windshield glass instant webbing and cracking |
| Category | Exterior Lighting |
| Date | Apr 18, 2022 |
| State | GA |
| Description | High beams do not switch on from low beams. Safety is put at risk due to not being able to have visual on roads with no street lights in rural areas. The problem has been reproduced even with new bulbs. No warring messages have appeared. |
| Category | Visibility/wiper |
| Date | Apr 06, 2022 |
| State | TX |
| Description | We have repaired the windshield several times and replaced it, and even the new windshield is cracked with the smallest of pebbles. We have never had problems like this on our other vehicles. We have gone 15+ years without a windshield claim on insurance, and now we have ½ dozen on one car that is less than 2 years old. |
| Category | Visibility/wiper |
| Date | Mar 22, 2022 |
| State | OR |
| Description | Windshield: vehicle sustained small rock chip to windshield while driving approx 25mph. Chip was on lower corner of passenger side. Small chip quickly turned into a crack and rapidly shot up and across to driver's side of vehicle. Claim filed with insurance and sent to safelite auto glass for repair. Been having issues after repair with both hu display and rain senors. |
| Category | Engine |
| Date | Mar 15, 2022 |
| State | MN |
| Description | The 2020 kia telluride has a major, yet well-known design flaw regarding the heater block/heater core causing the blowing heat to drop when the car is at idle or moving at low rpms. As someone living in minnesota, it's absolutely absurd that a car can be considered "operating as designed" when the car literally has no heat during traffic or at idle - this has the potential to cause occupants serious injury or even death while waiting for assistance in the event of a flat tire or spinout during cold months. We noticed the issue in december 2021 but the dealer was so backed up with kias that it couldn't get in for service until february 1st. The car was taken to the dealer on 2/1, 2/15, and 2/25 - the thermostat was replaced but I was told at the last visit that there is nothing else that can be done. The tech at the dealer agreed with the problem but was told by the kia techline that everything was within the specifications of the design. How can kia ethically (and knowingly) sell a vehicle that doesn't provide heat in a state that is regularly below zero (and even below freezing) for over half of the year? |
| Category | Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip:wheel Speed Sensor |
| Date | Mar 10, 2022 |
| State | NY |
| Description | While operating the vehicle and braking, the dashboard warnings lights began flashing. The brake pedal went to the floor and did not brake the vehicle. No amount of pumping of the brakes helped. At about 3-5 mph I struck the stopped vehicle in front of me at an intersection. Later that day the same thing happened, and this time I pulled the emergency brake lever and held it. The warning alarm sounded but the brakes never slowed or stopped the vehicle. I drove the vehicle safely to a repair shop and it was then towed to a kia dealership. Where it is available for inspection. The error codes on the ecm indicate that the right rear abs speed sensor has lost communication. I do not know if the component has been inspected by kia. When the failure occurs the bcw light goes on, the abs light goes on, the master warning light goes on, the electronic stability light goes on, and the auto hold lights amber. The dealership has reviewed the codes on the ecm which follows: abs/esc(+epb) 2 codes 1. C121102: wheel speed sensor rear-rh invalid/no signal 2. C121002: wheel speed sensor rear-rh range / performance / intermittent integrated body control unit- bcm 1 code 1. B121200: front center right sensor fault integrated body control unit- smk 1 code 1. B121200: front center right sensor fault integrated body control unit- tpms 1 code 1. B121200: front center right sensor fault psm (power seat module) 1 code 1. B163700: system not initialized bcw (blind-spot collision warning) 2 codes 1. C169381: esc signal error 2. C167581: signal wheel fl or wheel fr or wheel rl or wheel rr not valid mfc (multi function camera) 1 code 1. C186286: invalid signal of scc scc (smart cruise control) 3 codes 1. C121181: wheel speed sensor rear-rh invalid/no signal 2. C136081: esp irreversible error 3. C174181: esc-not available vsm (check esc) 4wd control 1 code 1. P183000: clutch torque tolerance lower limit. |
| Category | Exterior Lighting |
| Date | Mar 08, 2022 |
| State | OH |
| Description | Low beam headlights cause oncoming traffic to swerve and to flash bright lights, as if they are being blinded by low beams in this car. Car has no load or extra weight, and yet this happens dozens of times per week with oncoming cars flashing their lights as I am approaching. Dealership refused to look at this concern, saying that if I did not purchase a new ,000 engine, then my factory warranty would not be honored. The car is running fine. Other mechanic shops not affiliated with kia say the headlights are perfectly adjusted to factory specs and there has been no shift or movement. One offered to bend metal to lower the beam, but he said this was not factory specs and so I declined. While refusing to address this issue, the kia dealer that sold me this car also refused to repair the recalled trailer brake light harness, which is violation of federal law. The kia owner's online portal is also non-responsive. I tried to address this there, where they assigned case # 14685919. I am concerned about endangering other drivers with this, but kia will not address this customer's concerns. Perhaps attorneys who query nhtsa database will force a solution before someone is harmed by this. |
| Category | Visibility/wiper |
| Date | Mar 07, 2022 |
| State | OR |
| Description | Windshield was repaired september 2020 after a rock chip spread immediately after impact. The recall covered the expense of that replacement. However, the new windshield has the same defect and another rock chip spread immediately and was quite large on impact march 2022. I was driving in a parking lot when it happened, so not a high enough speed to have the rock have much velocity to it. Kia needs to fix the issue when they have a recall, not replace it with the same issue. |
| Category | Engine |
| Date | Feb 19, 2022 |
| State | TX |
| Description | Transmission would engage into neutral and anytime. Engine would rpm would inceease, 5-7000rpm without pressing the accelerator. When engine was at high rpm transmission would then engage into gear causing a violent lurching. Transmissionseems to be locked into 5th gear. Transmission would also slip/disengage while trying to accelerate. |
| Category | Visibility:windshield |
| Date | Feb 19, 2022 |
| State | MD |
| Description | I have replaced the windshield twice. A small pebble hit it in both incidents. It went from an invisible nick to cracks over 1 foot in length after driving no more than 5 miles to my destination. The cracks continued to grow to about 2 feet in length overnight. Kia sent me a letter which I did not realize until a few months after the first replacement acknowledging there was an issue and was gracious enough to reimburse me for the first one. I assumed they also fixed the manufacturing process of the windshields as well but ended up with the same issue with the first replacement. I find this to be a safety issue outside of the inconvenience and the second one I did not get reimbursed for. The structural integrity of the windshield is immediately compromised. You are not given a chance to get off the road before something worst could occur like the windshield fully shattering. The other concern is the windshield does not appear to be structurally sound enough to take on the other safety features it is to provide like holding the airbag in place when it is deployed or helping to prevent the roof from caving in during a rollover. I hope you do not wait to force a recall after someone is seriously injured or a death occurs as a result. |
| Category | Air Bags |
| Date | Feb 17, 2022 |
| State | MS |
| Description | The contact owns a 2020 kia telluride. The contact stated that previously the vehicle was involved in a crash and the air bags were removed from the vehicle. The local dealer was contacted and the contact was referred to the body shop for the repair. The contact was informed that the replacement air bags were not available. The manufacturer was made aware of the failure. The contact had not experienced a failure. No further information was available. |
| Category | Power Train |
| Date | Feb 14, 2022 |
| State | OH |
| Description | I reported a suspected defect on my vehicle 1/26/22. With 44,000 miles, the car began stalling and having difficulty accelerating from a stop at busy intersections. Germain kia dealership on georgesville rd in columbus, oh where I purchased the vehicle new has refused to adequately investigate this issue, and has refused to make any repair for the open recall on this vehicle involving taillights and the trailer hitch. Dealership stated it would only make repairs if I bought a ,000 new engine from them, and they stated that kia would not honor my manufacturer's warranty, nor would kia honor my extended warranty sold to me for text="Who are we? We are Lemberg Law, a Consumer Law Firm" smalltext="Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win." img="balance" color="green",000 at time of purchase. Dealership was acting as an agent of kia when taking this action. I filed a complaint to kia headquarters, but this scheme to defraud was endorsed by kia through a lack of action. I was assigned case number 14636950 by kia, but the automaker took no action. My recall item was not repaired, and the suspected defect that involves stalling on my two-year old engine was not addressed at all. My records show 5 oil changes since buying this car, but kia's columbus, oh dealership says only oil changes done by their own dealership count. None of my oil changes done by other ase certified repair facilities will be recognized. Dealership says kia will not honor any warranty due to lack of maintenance. I can prove vehicle was maintained properly. When I escalated this matter to the dealership sales manager, service manager, and general manager, they took no action. I was denied repair on the recall item, as dealership and kia tried to trick me into buying a new engine, they breached my warranty and my extended warranty, and they did not investigate the new potential defect involving power train. Please do not allow kia and its dealers to defraud other customers and keep unsafe cars on the road in this fashion. |
| Category | Exterior Lighting |
| Date | Feb 08, 2022 |
| State | CA |
| Description | The high beams are no longer operable. |
| Category | Unknown Or Other |
| Date | Feb 04, 2022 |
| State | LA |
| Description | I've owned over 10 vehicles and had glass chipped from rocks or hail and understand that happens. My kia telluride simply with no vehicles around on a paved road driving 55 miles an hour just cracked like it had been hit by a bullet and then proceeded to spread over 6†from the time the crack happen until I got it into my garage 5 miles down the road. The weather outside was 56 degrees according to vehicle and no rain or abnormal driving conditions. I have seen in numerous forums this is a common problem with the 2020 kia telluride. This should be a recall issue. |
| Category | Exterior Lighting |
| Date | Jan 22, 2022 |
| State | CO |
| Description | Both headlight high beams went out at the same time. I no longer have working high beams and from the internet research this is a known problem with no recall issued. |
| Category | Exterior Lighting |
| Date | Jan 15, 2022 |
| State | WY |
| Description | The low beams to high beam headlight stared working intermittently in aug 2021. Maybe one side worked or the other or neither. I took it to kia and they said a bulb was about burned out. Replaced both bulbs but was still having the same issue. Took it back in sept 2021, they said they did a diagnostic test and everything showed it was ok. Left, same problem. Called again had appointment in october 2021, finally said there was a problem with the "curtain" or cover that moved to change the lights from high to low beam. They ordered only the left side. Replaced that in december 2021. Left dealership and the left one works great, the right one only intermittently. Called again and asked that they replace the right one, tech had to ask someone if they were ok to do that. Got that approved and the part just came in. Setting up appointment soon. This has taken 4-5 months to get resolved, and I'm still not done. Too long if you ask me. |
| Category | Suspension |
| Date | Jan 01, 2022 |
| State | IL |
| Description | Rear struts/shocks have been replaced twice due to failure and they have failed again. The first time was due to horrible noises coming from rear of vehicle going up inclines. The second time they were replaced noises came from the rear going over any slight bump or rough terrain. |
| Category | Exterior Lighting |
| Date | Dec 30, 2021 |
| State | NC |
| Description | The high beam headlights fail to activate, yet the blue dash indicator shows lights are on high beam. Furthermore, when on low beam the headlights do not broadcast a sufficient distance ahead or to the side to enable driver to see the road sufficiently for safe driving. This issue has been reported by almost 100 other drivers, many of whom have north carolina addresses, but the reports also list other states such as nevada. This is a major safety issue that is evolving currently and hopefully, you will make it a priority to contact the manufacturer for a recall. This was first noticed on 12/23/2021, but became prominent when spouse driving me home from hospital er for unrelated injury on 12/28/2021. |
| Category | Electrical System, Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Dec 29, 2021 |
| State | WI |
| Description | Dash gage cluster (tach, speedometer, fuel, and engine temp) all go to zero while driving. The digital speedometer readout is also zero. Basically the entire dash is dead minus the entertainment system which functions perfectly. This also shuts down all adaptive cruise and collision avoidance systems. Restarting the vehical will not bring dash instruments back. Ocassionally cycling to door locks and or disconnecting negative battery lead will bring dash instruments or they will begin randomly begin functioning again on their own. They always malfunction and come back as an entire cluster. I also have video of the vehical in motion with the instruments dead. |
| Category | Visibility/wiper |
| Date | Dec 20, 2021 |
| State | CA |
| Description | Windshield keep getting chipped unnecessarily, I repaired it 3 times already and its being chipped 4th time. Called kia and they told me to bring the car in to dealership for inspection and none of the dealership has any openings till 3 weeks later, and when I tell them to book appointment the call is dropped , all others are not picking up calls. Called kia cerritos ca , riverside ca. |
| Category | Exterior Lighting |
| Date | Dec 08, 2021 |
| State | WI |
| Description | The high-beam lighting system fails - causing dangerous conditions while driving. They use a motor system that tilts the light and this is prone to failure. |
| Category | Exterior Lighting, Steering, Vehicle Speed Control |
| Date | Dec 01, 2021 |
| State | FL |
| Description | Component failure: unsafe headlights, refusal of kia corporate to address problem since vehicle was new. Component failure: unsafe headlights, cause advance driver assistance systems to malfunction. Failures include: automatic emergency braking, forward collision warning, lane departure warning, lane keeping assistance, and pedestrian avoidance. Safety risks: 1) multiple near collisions with pedestrians and bicyclists. 2). Emergency braking engaged at night by irrigation stream, leaves and other non hazards 3). Near collisions with pedestrians at night 4). Erratic maneuvers by lane keep assist at night. 5). Lane keep assist shuts down at intermittently at night. 6). Departure from road surface at night during turns 7). Headlights do not illuminate stop signs, speed limit signs, or caution signs at night. 8). Near collisions with pedestrians and bicyclists at night during turns 9). Collisions with road debris at night during turns and straightaways. 10). Multiple curbed medians hit during turns. Dealers and kia corporate state systems are working as designed. Dealers and kia corporate refuse to address the problems with this car the only warning light you get is the lane keep assist / warning light starts blinking sometimes. |
| Category | Exterior Lighting |
| Date | Dec 01, 2021 |
| State | NM |
| Description | High beams stopped working. Lights are terrible at night. No warning, just stopped working all of a sudden. |
| Category | Visibility/wiper |
| Date | Nov 25, 2021 |
| State | FL |
| Description | This is the 2nd chip and 2nd crack in my windshield. My vehicle had 16500 miles on it. And is my 11th kia. I have never had an issue with windshields before this car. |
| Category | Vehicle Speed Control |
| Date | Nov 22, 2021 |
| State | MA |
| Description | The contact owns a 2020 kia telluride. The contact stated that while the engine was idling and the brake pedal was being pressed for approximately 3 minutes, the vehicle suddenly experienced unintended acceleration causing the driver to lose control of the vehicle and crash into a nearby snow plurer, lamp pole, and house stairs. During the incident, no injuries were reported. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 28,000. |
| Category | Exterior Lighting:headlights:bulbs |
| Date | Nov 19, 2021 |
| State | MD |
| Description | The contact owns a 2020 kia telluride. The contact stated while driving 40 mph at night on a back road, the hi-beam headlights were activated but failed to illuminate brighter than the low-beam headlights. The contact continued driving to his residence. After arriving home, the contact inspected the vehicle and noticed that the hi-beam headlights were not working as designed. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the hi-beam bulbs were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 44,100. |
| Category | Exterior Lighting |
| Date | Oct 23, 2021 |
| State | NC |
| Description | The headlights in general are very dim and don't shine out to create an illuminated peripheral view. Also, both high beams have completely stopped working. |
| Category | Visibility/wiper |
| Date | Oct 20, 2021 |
| State | IL |
| Description | Since purchasing the vehicle new in may 2020 we have had to replace the windshield three times. On three separate occasions while driving down the interstate a small pebble hit the windshield, pitted it and the windshield immediately started to spider. In parking the vehicle in the garage out of the sun the crack continue to grow. In the short time we have had this car we have had three new windshield that came from kia. It has gotten to the point where I am scared to drive down the interstate- afraid that if I get close to any car that something will end up breaking the windshield. Once the windshield is cracked the car is basically not drivable because the crack just continues to grow. |
| Category | Power Train |
| Date | Oct 16, 2021 |
| State | NC |
| Description | Started car in 70 degree weather, heard a ticking noise coming from the hood, put car in reverse then drive, engine light came on (solid, not flashing), took it to get a diagnostic test and results state “torque converter malfunctionâ€. The car is now shifting hard through gears and shaking while driving. |
| Category | Visibility/wiper |
| Date | Oct 15, 2021 |
| State | NC |
| Description | While driving my wife had a small stone hit the windshield which caused a small pit and about an inch crack. When she got home, I inspected it and called and made an appointment for it to be repaired the next day. The suv was parked in the garage overnight and not driven. The next morning when I went to go to the repair place, I opened the door to the garage and found the one inch crack had grown to about 2 feet overnight. Not sure how that even happens |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Oct 15, 2021 |
| State | TX |
| Description | The sunroof exploded. I was driving on the freeway and the sunroof glass completely shattered leaving only a few fragments on the perimeter. No debris hit the car. There was no one in front of me and I was not passing under a bridge, etc. The sun shade was closed so most of the glass flew into the air outside rather than coming inside. The shock of the sound was an issue but I maintained control of the car. The glass shards hit the cars behind me but luckily they appeared to be small enough that I did not see anyone have issues from the flying glass. I drove straight to the dealership where my service is done. They inspected the car and, after 2 days, told me that they could not do anything without kia corporate getting involved and approving the replacement. There were no warnings prior to this issue that there was anything wrong with my sunroof. |
| Category | Unknown Or Other |
| Date | Oct 14, 2021 |
| State | FL |
| Description | This has happened to my wife about 5 times and to me approximately 8 times. My wife will no longer drive the car because she feels it is not safe. I purchased the car new and it has about 7500 miles on it. When trying to accelerate from a stop and usually turning left, car will start to move and then fails to accelerate for approximately 3-5 seconds. Very dangerous if there is oncoming traffic and you are turning in front of them. I have researched this issue on the web and I am not the only person with this issue. So far kia dealer cannot duplicate issue so there is no fix. Currently dealer has the vehicle and I have a loaner vehicle. |
| Category | Unknown Or Other, Vehicle Speed Control:cruise Control |
| Date | Oct 11, 2021 |
| State | FL |
| Description | The car was on cruise control at 70mph but cruising behind another car at 65 when suddenly the car started approaching the car in front of us at high speed. |
| Category | Parking Brake |
| Date | Sep 10, 2021 |
| State | AL |
| Description | The contact owns a 2020 kia telluride. The contact stated that while the vehicle was parked, the vehicle rolled away into the neighbor's yard. The contact was made aware of the failure by the neighbor. The contact had placed bricks in front of the front driver's and passenger's side tires and behind the rear driver's and passenger's side tires to prevent the vehicle from moving. The dealer and another dealer serra gardendale kia (630 fieldstown rd, gardendale, al 35071) were made aware of the failure and both dealers scheduled an upcoming appointment. The manufacturer was made aware of the failure and informed the contact to contact a dealer. The failure mileage was approximately 40,000. |
| Category | Exterior Lighting |
| Date | Sep 06, 2021 |
| State | VA |
| Description | What component or system failed or malfunctioned, and is it available for inspection upon request? While traveling at night I attempted to turn on the high beams to better illuminated the highway but the high beams failed to turn on. How was your safety or the safety of others put at risk? This resulted in limited visibility of the road and any potential hazards. Has the problem been reproduced or confirmed by a dealer or independent service center? Unknown has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Unknown were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no fault indicators displayed that might suggest a failure of the high beams. The blue high beam indicator light continues to function as it should, despite the fact there is no change in the illumination from the headlights. |
| Category | Electrical System, Engine |
| Date | Aug 23, 2021 |
| State | ND |
| Description | Check engine light in march of 2021. 38,800 miles. Determined to be a timing issue and parts of the engine was replaced by bill barth kia in mandan, nd. Car was picked up on 4/21/21. On 4/28/21 all warning lights came on. Car was towed back to dealership. After multiple attempts at fixes over a 4 month period of time it was finally determined a new wiring harness was needed. The new harness seemed to correct the problem and I took possession of the car on 8/20/21. It was driven around 75 miles that day to drive home. On 8/22/21 the car was driven 8 to 10 miles and then parked and turned off in my driveway at 12:35 pm. No warning lights were on at this time. At or around 1:30 pm I was notified by my neighbors that the car was on fire. My husband grabbed an extinguisher and located a 12 inch flame in the front of the car near the engine. It was quickly extinguished. Once the fire was out I opened the door to put the car in neutral to remove/push it from the driveway. All warning lights were on once again. The battery cable was disconnected to hopefully prevent another fire. I have documentation of work done between 3/11/21 and 4/21/21 but all work done after that point is on an invoice that was denied to me by the dealer. I was told I could receive a copy of the invoice once compensation was made to them by kia for a part. |
| Category | Seats |
| Date | Aug 09, 2021 |
| State | MI |
| Description | I dropped my phone between the seat and the console. I reached between it and got my arm caught. I tried for 15 minutes to get it out with no success. I drove myself and children to the fire station where they had to use a crowbar to push on a bar that was holding my arm. When I got my arm out, it was bloody, cut, and swollen. |
| Category | Visibility/wiper |
| Date | Aug 04, 2021 |
| State | LA |
| Description | Notice windshield crack starting from behind mirror all the way approaching drivers view, just saw it, with no warning, no visible chips, had to look real close and feel for a chip, can see where it started and feel it slightly, never heard anything hit the windshield, but it sure did run fast. Didn't happen on the highway, noticed it when I made a stop and got back in the vehicle, I just had it serviced with a oil change, and they did have a card hanging on the mirror with vehicle number that the service department put on there |
| Category | Unknown Or Other |
| Date | Aug 03, 2021 |
| State | MD |
| Description | This is the third time something has impacted our windshield and caused it to crack. Our windshield has been replaced twice and will need to be replaced again. Both replacements were kia windshields. |
| Category | Visibility/wiper |
| Date | Aug 03, 2021 |
| State | MD |
| Description | I was driving on the highway keeping a safe distance from a dump truck and 18 wheeler truck that were ahead of my vehicle. The dump truck sent a small stone towards my windshield which damaged the windshield on impact. The windshield was inspected by my insurance company which determined the windshield required replacement. This will be third time replacing the windshield in just over a year due to the same type of incident. My families safety was at risk due to the obstruction caused by the windshield cracking due to the impact of the small stone. No warning lamps or messages appeared prior to the incident. |
| Category | Service Brakes |
| Date | Jul 23, 2021 |
| State | PA |
| Description | Inside brake pad on drivers side rear separated from the metal backing plate. Other pad is hardly used and other side is not worn. This caused difficulty stopping and a grinding noise from the left rear of the vehicle. |
| Category | Visibility/wiper |
| Date | Jul 17, 2021 |
| State | AL |
| Description | Windshield cracking from a small rock barely hitting it while driving. Seems to be a flaw in the kia product. |
| Category | Unknown Or Other |
| Date | Jul 12, 2021 |
| State | CO |
| Description | My windshield was hit by a tiny rock and had a small pit. The next day when I went to my car, there was a crack across 1/2 of my windshield. The spot the rock hit did not even star crack. This is a safety issue for the window to crack that sat. |
| Category | Visibility/wiper |
| Date | Jul 12, 2021 |
| State | TX |
| Description | My wife and I purchased a 2020 kia telluride in november of 2019. A few weeks after we took delivery we received the attached letter dated 12-9-2019 from kia stating there may be an issue with the windshield cracking and that they would replace the windshield if this happened. This did happen and kia replaced the windshield on 03-26-2020 at no charge as they had stated in the letter we received. On the morning of 6-5-2021 I moved the telluride out of the garage to the driveway, when I went to move it back in a couple of hours later the windshield was cracked across the drivers field of vision. We called the dealership (moritz) and made an appointment for 6-22-2021 (we were on vacation from 6-9-2021 until 6-19-2021) to have the windshield replaced. After the windshield was replaced we were told it would be 8. 31 (invoice attached), the moritz kia service manager (joby spradley) told the service advisor (trai chavez) to inform us that he had checked with a ‘kia representative' and kia would not pay for replacing the cracked windshield even though the windshield cracked while the vehicle was sitting in our driveway. The letter we received did not state that kia would only replace the windshield one time. We shouldn't have had to pay a for manufacturing / quality issue. |
| Category | Unknown Or Other |
| Date | Jun 29, 2021 |
| State | NY |
| Description | Ac condenser failed at 13,500 miles |
| Category | Unknown Or Other |
| Date | Jun 11, 2021 |
| State | NY |
| Description | Ac condenser failed after 13,500 miles |
| Category | Unknown Or Other |
| Date | May 25, 2021 |
| State | MN |
| Description | Collision warning system failed. Barnett kia st paul mn said two weeks to get an appointment for. Safety issue? |
| Category | Electrical System, Unknown Or Other |
| Date | May 17, 2021 |
| State | IA |
| Description | While driving my suv on the highway the day I purchased it on 6/5/20 it disabled 5 times where I was only able to use brakes and pull off side of road. I was 36 weeks pregnant and had my 2 year old in the car. I didn't make it home. There was highway construction locally and no edge to pull off on if needed. We could of been seriously injured or died. It was towed to my local kia dealer where they didn't find anything wrong with it. They replaced the battery. It seemed to be running ok then on 5/5/21 my suv disabled again only being able to use the brakes and pull over while driving it on a hilly, narrow backroad with someone driving behind me with my 10 month old in the car. Every time this has happened the suv loses all power and needs to be placed in park to be restarted. The kia dealer has had my suv for over a week and cannot find anything wrong with it. They reached out to the kia tech line who says they've done all the right testing and there is nothing else to do. The kia dealer believes it has an electrical problem that they have not been able to reproduce. There are no warnings before the suv completely disables. This problem could cause serious injury or death. The dealer is telling me my suv is ready to be picked up. I refuse to take my suv back from the dealership. I've started iowa lemon law papers 5/6/21 and I'm waiting for the kia manufacturer to receive them certified mail. |
| Category | Visibility/wiper |
| Date | May 13, 2021 |
| State | TX |
| Description | I was traveling on a highway and a rock hit my windshield. It left a spot near the rearview mirror, but no cracks. Then 2 days later I have a crack going across the middle of the windshield. Within another 4 days, the crack is now almost across the entire length of the windshield as well as up to the top of the windshield. I've had other vehicles get dinged with rocks but never had one crack this quickly or continue to spread day after day even when it is just sitting in my carport. |
| Category | Visibility/wiper |
| Date | May 11, 2021 |
| State | AZ |
| Description | I have had the windshield cracked three times since the vehicle was delivered 14 months ago. Kia acknowledges the issue but has not provided a true "fix" for the problem and now has indicated they are not responsible for replacements but to contact my insurance carrier. The cracks come immediately following an impact with a rock or debris and spread immediately after impact so the repairs cannot be made. I had my first one replaced using insurance and kia replaced the second one but now refuses responsibility. It is odd they acknowledge the issue initially and say they will provide a remedy one time but do not have any resolution to cure the original problem that the windshields have either a quality or an engineering defect. |
| Category | Unknown Or Other |
| Date | May 02, 2021 |
| State | TX |
| Description | If the windows are down at highway speeds (above 50mph,) they cannot roll back up completely. It seems that the pressure of the speed stops them from completely closing. In order to roll them back up I have to slow down to around 35 mph. I've read similar complaints on kia owners forums. |
| Category | Visibility/wiper |
| Date | Apr 23, 2021 |
| State | CA |
| Description | My telluride all of a sudden has chips all over the windshield never notice anything hitting the windshield that will cause all this chips. |
| Category | Exterior Lighting |
| Date | Apr 22, 2021 |
| State | KY |
| Description | High beams will not function. Replaced light bulbs. Did not fix the problm. Replaced relay and fuse. Did not fix the problem. Took to dealer. Service tech appeared to be befuddled. His only suggestion was to replace both headlight assemblies at a cost of over 00. 00 or just wait until kia announced a recall as he could not determine exact cause of problem. |
| Category | Visibility/wiper |
| Date | Apr 19, 2021 |
| State | IL |
| Description | With less than 7500 miles on my telluride, I have 3 small chips on my front windshield. Last chip was yesterday has developed a small crack |
| Category | Visibility/wiper |
| Date | Mar 31, 2021 |
| State | SC |
| Description | I purchased my 2020 kia telluride on 10/16/2019. A couple of weeks letter I was sent a letter from kia 'gifting' a replacement windshield due to some consumers experiencing defective glass that just breaks for no reason. Early january 2020, my windshield spontaneously cracked while just sitting in my driveway. Kia replaced it. Now 14 months later, the replacement windshield did the exact samething!!! The car was just sitting in my driveway. I live in charleston sc and we have not had any extreme temperatures. This is ridiculous and unsafe. |
| Category | Unknown Or Other, Visibility/wiper |
| Date | Mar 28, 2021 |
| State | NJ |
| Description | I woke up today to an odd shaped circular crack and subsequent spidering out of the windshield of my telluride. The crack is quite low nearly under the top of the hood and I have no idea how it happened. After reviewing articles I discovered there is a class action lawsuit against kia for defects to the windshield so I thought it best to report it. The crack was not there when I last drove it 3/26. |
| Category | Visibility/wiper |
| Date | Mar 25, 2021 |
| State | CA |
| Description | On 3/23/21 I was in motion when I saw a small chip in my windshield after an hour it being stationary it grew to 7". By the end of the day still stationary it was half way across my windshield. I called my nearest dealership and the earliest appt. Was 3/31/21. |
| Category | Lane Departure: Warning, Unknown Or Other, Visibility/wiper |
| Date | Mar 20, 2021 |
| State | TX |
| Description | Our windshield cracked and the dealership is refusing to replace it without charging us over 00 |
| Category | Visibility:windshield |
| Date | Mar 16, 2021 |
| State | PA |
| Description | Tl* the contact owns a 2020 kia telluride. The contact stated that the front windshield cracked without warning. The vehicle was taken to kia of wilmington (1603 pennsylvania ave, wilmington, de 19806, (302) 656-3100) where it was diagnosed with needing the windshield to be replaced. The vehicle was repaired however, the failure recurred three times. The manufacturer was informed of the failure. The contact was informed that the vin was not under recall. The failure mileage was approximately 30,000. |
| Category | Electrical System, Power Train, Steering |
| Date | Mar 08, 2021 |
| State | NY |
| Description | My 2020 kia telluride has had electrical problems since 3 months after purchasing it in june of 2019. It started out small with my backup camera glitching/not being visible, the interior lights flickering, and my heat not working properly. Then, it quickly escalated to multiple emergency lights engaging in my dashboard while driving or stopped. I called the dealership and was told if the codes aren't active they can't service the vehicle, so when it happened again I brought it to them directly. At this time my vehicle wouldn't go in reverse and the steering wheel locked. The diagnostic report stated the car lost communication with fuel pump control module, instrument panel cluster (lpc), control module (ccan),and hvac control module. This happened on two occasions compromising my family's safety. On the 3rd occasion, the following happened: the steering wheel locked, shifter wouldn't work, no lights next to shift, wouldn't go in reverse, no backup camera. On the 4th occasion, the following occurred: warning lights/emergency lights on dash, steering locked, no lights near shifter, steering tight, rpm indicator went to zero, speed went to zero, warning lights switched on an off to different ones. The dealer replaced the floor harness, dash harness, and engine harness. Even after these "fixes" it continued. On the 5th occasion, the emergency lights came on and my vehicle shut off while driving and I lost my brakes! The following occurred before the shut down: forward collision warning light, emergency light, rpm indicator up and down, abs warning light, degree/temp light flickering on and off, plus a few more warning lights. This time my car had to be towed. Kia will not take the car back and denied my claim after supplying over 70 pages of documentation. My car has been in the shop for a total of 84 days since october 19, 2020. |
| Category | Visibility/wiper |
| Date | Mar 08, 2021 |
| State | TX |
| Description | Windshield cracking even after repair. |
| Category | Visibility/wiper |
| Date | Feb 25, 2021 |
| State | MO |
| Description | Something small flew up and chipped the windshield on the service road going 45 mph. No cracks just a chip |
| Category | Visibility/wiper |
| Date | Feb 11, 2021 |
| State | MN |
| Description | Shortly after purchasing our telluride a small rock was thrown up by a vehicle in front of us on the highway and it chipped our windshield. I have never had a chip in a windshield before. |
| Category | Engine |
| Date | Feb 10, 2021 |
| State | NY |
| Description | Bought the car in february 2020, starting this winter a high pitched whistle noise can be heard from the engine bay during cold start in the morning, especially when it's freezing. Dealership has tried to diagnose the problem twice yet the source of the noise cannot be located. Kia refused to offer more help, simply asking me to wait until it gets worse or something really breaks. This kind of noise could be an indicator of other engine or air intake problem which kia is not capable to diagnose. |
| Category | Exterior Lighting |
| Date | Feb 08, 2021 |
| State | AL |
| Description | The lights wont dim, the same thing happened about 3 weeks ago drove the vehicle the next night and they worked ok ,drove it last night they would not dim or bright could not tell what they was stuck on, the inside indercator work fine. I think this might b a serious safety issue. Thanks |
| Category | Power Train |
| Date | Feb 08, 2021 |
| State | NC |
| Description | Vibration/humming noise at highway speeds (most noticeable btwn. 65-75 mph). Confirmed by 2 different kia dealerships, suspected to be an issue with drive shaft or rear differential. |
| Category | Visibility/wiper |
| Date | Feb 06, 2021 |
| State | PA |
| Description | I was driving at maybe 40-45 mph on friday morning and heard a *ping* as a piece of road salt (I assume... We had a lot of snow this week) hit my windshield on the passenger side. I didn't see any damage to the glass at the time nor on my commute back home. When I parked in my driveway, I noticed an 8" crack in the windshield. Super surprising... And aggravating. There must have been a very tiny chip from that morning's "ping" that further cracked... |
| Category | Exterior Lighting |
| Date | Feb 04, 2021 |
| State | NC |
| Description | I love this car. I replaced my 2016 lexus gl 460 with the 2020 telluride ex v6, a low milage previously owned car I found at a dealership because I felt it compared favorably in every way with the lexus, which I had bought new. Unfortunately, like others who have complained about the same lighting issue, I did not do a night time test drive of this car, but when I did finally drive it at night - wow! The headlights on this vehicle are the absolute worst I have ever experienced as a driver. My first experience driving this kia after dark on a city street proved to be dangerous and scary. Lighting was so poor- especially the peripheral lighting and low beam height range - that I could not find my destination because the house numbers on the mailboxes as well as the street sign were not lit well enough to read. But what was worse is that I very nearly hit a pedestrian who was walking on the side of the road. By the way, my vision is 20/20 and night driving has not preiously been a problem. I knew there had to be something wrong with the lighting system so the next day I took the car straight to the dealer who checked the bulbs and their placement; he found no problem. I am a widow so I drive myself everywhere I go, including at night. Bright, safe illumination is a must! I am not driving much at night these days because I feel it is way too risky considering the poor visibility after dark. I can tell you that kia will have a law suit (or multiple suits) on their hands when this poor headlight situation is the cause of a serious accident! |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings |
| Date | Feb 03, 2021 |
| State | MA |
| Description | After driving about 10 or 15 minutes both the adaptive cruise control and the forward collision warning system stop operating. Even after you clean off the sensor it does not help. It randomly clears itself, but will also stop again after some time. This happens both on local roads and the highway. |
| Category | Visibility/wiper |
| Date | Dec 26, 2020 |
| State | LA |
| Description | My wife was driving and said that all of a sudden a crack appeared that came from the passenger side almost all the way into he field of view. After inspection, I do find a very small (smaller than a pin head) chip. She never recalls hearing something hit the vehicle. |
| Category | Visibility/wiper |
| Date | Dec 15, 2020 |
| State | TX |
| Description | With winter coming on the vehicle is being driven in night time conditions. The factory window tinting interferes with the ability to see down the road effectively as the top part of the window is dark at night. . |
| Category | Visibility/wiper |
| Date | Dec 09, 2020 |
| State | NC |
| Description | Came out of my home this morning (12/9/2020) to find a large crack in my windshield stemming from a small chip. I'm the only driver and encountered nothing on my drive to or from my destination to result in something like this. There is nothing near where my vehicle is parked to result in something like this either. I bought the vehicle at the end of june 2020 and my driving is minimal. |
| Category | Visibility/wiper |
| Date | Dec 09, 2020 |
| State | TX |
| Description | Small pebble hit windshield over 6 months ago and immediately cracked all the way across the windshield. Making it hard to see. Didn't have any time to have chip replaced, again crack spread immediately. Driving down a city road at 30 miles per hour. Going on line I noticed that kia has had windshield replacement covered but not for my vehicle???? Why not?? Windshield is still inferior to any other windshield I have had in other cars. Is this a design flaw that is putting too much stress on the windshield thus causing a slight chip to crack immediately? |
| Category | Unknown Or Other |
| Date | Nov 30, 2020 |
| State | TX |
| Description | Active safety recalls: ' sc194 trailer brake light (nhtsa #20v436) |
| Category | Unknown Or Other |
| Date | Nov 23, 2020 |
| State | NC |
| Description | About a week ago, my wife drove out to go shopping but returned within 5 mins due to a low pressure tire warning. The tire was very low and she parked the car in the garage. I removed the jack (which had never been used previously) and started to jack up the front passenger side where the flat was. I was showing the notches for positioning the jack to my wife and showing her how to properly jack up a vehicle. Bear in mind, I have rotated my tires and done maintenance and repairs on my cars/suvs, vans for over 30 years. I had the jack straight up in the correct position and on a perfectly flat garage floor and started to jack the car up. By this time the tire had deflated to such an extent that it had about an inch or two from the rim touching the ground. I had just gotten the vehicle up to normal ride height when the jack collapsed suddenly and the car came down. I've never seen anything like it and am just thankful that I wasn't in the process of trying to take the wheel off. I took a picture of the jack and there is a bow to the threaded rod but otherwise you can't see very much from the picture. When you turn the jack, you can easily see a significant wobble in the winding action. I can't image having to try and jack up a vehicle on the side of the road in less than ideal circumstances that I had in my garage. Scary to say the least. |
| Category | Visibility/wiper |
| Date | Nov 09, 2020 |
| State | TX |
| Description | While driving on the interstate a small rock hit the top of my windshield. The next morning I a cracked that spread across my passenger side. The crack continue to spread over the next days. Now it reaches all the way to the side. I have only had my kia for about a 1 1/2 months. I have had a rock hit my windshield in other vehicles and never had a windshield crack like this. It sucks because I really like the telluride. Hope they make a better windshield soon or a recall. |
| Category | Unknown Or Other |
| Date | Oct 26, 2020 |
| State | CO |
| Description | Front collision warning malfunction. When a vehicle to my left and in front of me brakes, my vehicle thinks it's in front of me and automatically brakes with warnings on the windshield display. Very dangerous to the vehicles behind me and unsafe to drive. I have taken the vehicle in for service several times. Twice they recalibrated the sensors and on the last visit, they said they replaced the sensor. It's still happening so I need to take the vehicle in again. I've searched this online in forum and youtube, and it's a common problem. The dealership tells me kia isn't aware of the problem. |
| Category | Exterior Lighting |
| Date | Sep 26, 2020 |
| State | VA |
| Description | The headlights on the es model are so bad. There is minimal peripheral illumination outside of the lights . The lights are so poor that the driver cannot see the side of the road on unlighted roads or going around a curve. Very dangerous. The first set of lights stoped functioning properly. Was replaced by dealer with new factory lights that do not illuminate adequately and are a safety hazard for both drivers and pedestrians. |
| Category | Visibility/wiper |
| Date | Sep 19, 2020 |
| State | LA |
| Description | I recently had taken my first road trip in my new vehicle and was traveling on the highway. A rock hit the windshield and caused a crack to go from one side of the windshield to the other side. I have never seen a windshield crack so easily on a vehicle. I contacted my insurance company. I should not have had to pay 0 to replace a whole windshield when I have not had the car for long at all. I love the vehicle but if this is something I have to look forward to then I'm not sure about that. Kia should look into this issue. |
| Category | Engine, Power Train, Vehicle Speed Control |
| Date | Sep 11, 2020 |
| State | CA |
| Description | The vehical will not accelerate at freeway speeds and the engine rpm increases up to 6000 rpm with no or little acceleration when the gas peddle is depressed.. This also occurs at lower speeds, no or little acceleration while the engine rpm increases to 5000 rpm visible on the tachometer and heard from the engine noise. The transmission appears to be slipping or down shifting to many gears for the amount of fuel demand. The dealership witnessed this problem during a test drive and I showed them a vidio of the speedometer versus the tach reading while this problem was occurring. It has been 3 months and kia still has no fix for this problem. It has nearly caused an accedent on one occation and a near miss headon colission while driving thru oregon and trying to pass in a passing lane, on a vacation drive. This problem has persisted since day one of the vehical purchas and has been in for service of the problem on 3 occasions. Kia dealer says kia has no known fix. |
| Category | Visibility/wiper |
| Date | Sep 07, 2020 |
| State | SD |
| Description | While driving on the interstate this morning, I heard a small rock hit the windshield. It left a pit that starred out to about the size of a dime, I figured I would call a glass repair shop to repair it in the morning. I parked the car and after sitting for about tow hours the small rock chip turned into a 2 foot crack across the entire windshield. I have a letter from kia which states that they will replace the windshield for free as there is a known issue with the front windsheild. I am hoping that they have better replacements as this shouldn't have cracked so easily or as badly as it did. |
| Category | Visibility/wiper |
| Date | Sep 06, 2020 |
| State | NH |
| Description | Windshield chips very easily, one chip from a small rock caused the entire windshield to crack from the drivers side all the way to the passenger end of the windshield within an hour. I've had plenty of rocks hit cars in the past, this rock was not large enough to have caused this kind of damage. |
| Category | Visibility/wiper |
| Date | Aug 31, 2020 |
| State | NJ |
| Description | Windshield is chipping extremely easy during normal highway driving. Within 2 months, three significant chips with one of them cracking. |
| Category | Visibility/wiper |
| Date | Aug 26, 2020 |
| State | MO |
| Description | Purchased kia telluride awd new in oct. 2020. Cracked formed in windshield overnight without driving. After further investigation I noticed over 40 pit spots in the windshield glass. |
| Category | Power Train |
| Date | Aug 24, 2020 |
| State | SD |
| Description | My transmission is randomly and frequently slipping into neutral, mostly at lower speeds while shifting after a turn and increasing speed. The result is that I have no power while navigating in traffic and must shut off the vehicle and restart to regain power to the transmission. Almost like a reboot of the system. It is extremely unsafe in traffic and my family no longer wants to ride in car. I have reported the issue to kia back in january and have had it in the shop numerous times with no resolution. Kia had me put a data reader in the vehicle to capture the data during the occurances and have no resolution. This is now happening more and more frequently, even when just going straight down the road. I have seen on a telluride social media site that I am not the only one experiencing this issue. Kia is not handling this satisfactorally. |
| Category | Visibility/wiper |
| Date | Aug 15, 2020 |
| State | NM |
| Description | Windshield has many chips. It seems that more than other vehicles I have owned. Telluride only has about 13,000 miles and I get sparkles on the windshield when driving in the sum from all of the small chips. Car only driven on the highway on seldom trips from los alamos to albuquerque. I now see why they do not cover the windshield on warranty or extended warranty which I purchased |
| Category | Unknown Or Other, Visibility/wiper |
| Date | Aug 14, 2020 |
| State | CA |
| Description | One month after purchase, my windshield crack for no apparent reason. I noticed a small linear crack along the center bottom of the windshield after it being parked in my driveway overnight. Within hours the crack spread along the entire glass. Kia repaired it under the good faith warranty but I had to wait 3-4 weeks for a windshield to come in, having to drive it like that in the meantime. After they removed the windshield and inspected it, they could not find any kind of impact mark. One month after repair, a very small piece of debris hit the windshield while I was driving (aprx 40-45 mph) and caused a small circular chip that could have been cured with resin to prevent it from spreading. However, within 15 minutes the chip continued and spread in 3 linear cracks. By the next day the crack ran across the entire windshield and now the windshield has to be replaced, again. Aside from it being annoying and costly to fix, I feel unsafe driving the vehicle feeling like the windshield could completely break on me while I'm driving. |
| Category | Visibility/wiper |
| Date | Aug 11, 2020 |
| State | TX |
| Description | 10/25/2019-the front windshield was hit by something while traveling on the highway. I inspected the windshield and did not find any evidence of damage. The next morning there was a long crack in my windshield. I contacted kia and was informed that this was not a warranty issue and would not be covered. The windshield was replaced with a kia replacement windshield by safelite. The cost of repair was Who are we? We are Lemberg Law, a Consumer Law Firm Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win. |
| Category | Unknown Or Other |
| Date | Aug 06, 2020 |
| State | CA |
| Description | The exhaust pipe end by the rear bumper is causing burns on my husband and two out of three of my children. It is not pushed back enough so when the trunk it opened after driving and we go to remove items from car it leaves burns. The design needs to be changed and a recall would be expected as I have found while doing research many telluride owners have this issue and it is not safe. |
| Category | Visibility/wiper |
| Date | Jul 31, 2020 |
| State | IN |
| Description | 7/29/2020 driving on highway, semi drives by and a rock hit my windshield, right in the middle, it did some pretty good damage, I drove straight to my insurance company by the time I had arrived there it was splintering everywhere, my agent came out to look at it and he could not believe the damage to the windshield from the rock., my husband and I have only had the care for 3 months. I have been researching for a new windshield and came across this website so I thought I would reach out to you all since I am still trying to find a replacement windshield. |
| Category | Visibility/wiper |
| Date | Jul 30, 2020 |
| State | MA |
| Description | Tiny chip from pebble in bottom corner is now cracking totally across the windshield in 1 day |
| Category | Visibility/wiper |
| Date | Jul 16, 2020 |
| State | IL |
| Description | My windshield cracked while I was driving 20 mph going to the grocery store that is located 2 blocks away from my house, it started with a small crack and by the time I was done with the shopping the crack spread to 2' attached please find pictures showing how the windshield looks |
| Category | Exterior Lighting |
| Date | Jul 12, 2020 |
| State | NC |
| Description | The halogen projector headlights on my 2020 telluride sx are unsafe at night. They don't have enough light output to properly illuminate the road and it's very uncomfortable for me and my family to drive at night. The light spread is very limited and doesn't seem to go far enough. Several customers on kia forums are having the same issue. Some are having their headlights adjusted with no success and others are changing their oem lamps for aftermarket ones to improve performance even though this is a critical safety feature. Hyundai offers a nicer led headlamp on higher up trim levels but I didn't noticed I had the poor performance ones until I had purchased the vehicle. Remember that costumers don't usually do test drives at night. I shouldn't need to go to aftermarket to install questionable non-oem bulbs to overcome this performance shortfall and potentially create an electrical or fire hazard hopefully hyundai quickly realizes that these lamps are not what's expected on a such a nice vehicle as the telluride and install a nicer, brighter, safer one as standard. Thank you |
| Category | Visibility/wiper |
| Date | Jul 08, 2020 |
| State | TX |
| Description | Windshield cracked in the bottom passenger side corner after owning the car for about 4 months and spread over 12 inches by the next day without having any reallocation that something even hit it. The crack doesn't look to have a "rock chip" type of marking. |
| Category | Visibility/wiper |
| Date | Jul 07, 2020 |
| State | DC |
| Description | I purchased my kia telluride sx in june 2019. I have approximately 12k miles on the vehicle. A few days ago, while driving on the highway with the flow of traffic, I changed lanes with a small car (honda civic or equivalent) about 5 or more car lengths ahead of me. As I completed my lane change, a pebble hit the windshield near the passenger a-frame, about 3/4 of the way up. The pebble must have been small as we were on the main lanes of the highway, and there were no commercial vehicles around. The pebble made a small impact point, and a near-immediate 6-8 inch crack. The outside temperature was approximately 95f to 100f. Over the next 2 hours, the crack grew quickly to around 30 inches across the middle of the windshield, towards the driver side. It has continued to grow a few inches a day, depending on how much the car is being driven and I suspect that hot outdoor air temperatures increase growth. I notified my local kia dealer about the issue and also informed them of the corporate guidance sent out from kia in november 2019 about this issue to provide goodwill replacements to telluride owners. They were aware of the guidance and agreed to replace the windshield at no charge to me. |
| Category | Visibility/wiper |
| Date | Jun 30, 2020 |
| State | ND |
| Description | I have had my kia telluride ex 2020 for the past 4 months. On month 3 its windshield cracked while driving on right lower side and cracks started to quickly expand needing to replace the windshield through insurance and paid 500$ deductible. I never anything hitting the windshield at that time. Again just a few days ago in month 4 of ownership windshield glass has chipped from two places. I never saw or heard anything hitting the glass while driving and I am the only driver. |
| Category | Air Bags |
| Date | Jun 27, 2020 |
| State | MS |
| Description | A car pulled out in front of me on the highway while I was going approximately 60 mph and hit the side of my telluride. It spun me around and I hit the side of a bridge head on. Not one of my airbags deployed I. This crash which is very troubling to me. I am attaching pictures. The tow driver said the airbag sensor was not connected. *tr |
| Category | Visibility/wiper |
| Date | Jun 26, 2020 |
| State | CO |
| Description | Vehicles windshield has multiple chips and cracks. Windshield was hit with small rock leaving large bubble and cracks in the glass. A week later a small rock hit my windshield leaking a small chip. A month after that it happened again with even a smaller rock. All damage occurred while driving the vehicle in town going under 50 mph. *tr |
| Category | Visibility/wiper |
| Date | Jun 23, 2020 |
| State | CA |
| Description | Windshield cracked from chip that I heard happen on the highway 3/6/2020. This window is an oem replacement window from kia. The first windshield had the exact same thing happen in july 2019 within the first month of purchasing the car. *tr |
| Category | Visibility/wiper |
| Date | Jun 19, 2020 |
| State | CA |
| Description | I was driving on the highway and heard a fairly quite noise, looked up and there was a quarter size, bullseye crack in the windshield which quickly grew to a 3 feet and growing crack. *tr |
| Category | Visibility/wiper |
| Date | Jun 15, 2020 |
| State | MI |
| Description | While driving down the expressway in late february, a small rock hit the drivers side lower windshield. Immediately, I saw a bulls-eye appear followed by a line crack. After driving a mile or so I saw the crack quickly expand. Over the course of a few days it got worse. I filled a claim and got it replaced with an oem windshield. About 2 weeks ago, I took the car to the car wash and now the windshield has fine scratches all over it but not the rest of the car. Something is definitely amiss here. *tr |
| Category | Exterior Lighting |
| Date | Jun 08, 2020 |
| State | IL |
| Description | Concern regarding the factory installed trailer tow package, specifically the lights controlled by the 4-pin factory supplied connection. The trailer lights do not always work in conjunction with the main brake lights on the telluride - specifically when using 'auto hold'. The discussion is not if 'auto hold' should not be used with a trailer. It's possible to use 'auto hold' when towing, so it will be. The concern is if the trailer, or load, blocks the view of the main brake lights of the vehicle - the trailer will display no brake lights if the driver removes their foot from the brake pedal while stopped and held with 'auto hold'. This creates a potentially, seriously unsafe condition. While in 'auto hold', the main brake lights on the vehicle display the same whether or not the driver's foot is on the brake pedal; however, any lights connected to the 4-pin factory connector for trailer lights only function when the driver has their foot on the brake pedal. Any lights connected to the 4-pin factory connector should always function the same as the main brakes lights on the vehicle. First noticed when an auxiliary hitch light was connected to the 4-pin factory connection, and verified later during the first tow with a trailer connected to the 4-pin connector.*dt consumer stated ah, scc, hda, and fca all systems included in apply the brakes under certain circumstances.*jb |
| Category | Visibility/wiper |
| Date | May 30, 2020 |
| State | CA |
| Description | My 2020 kia telluride windshield is cracked. It's on the passenger side of the windshield. It's a long crack that start at the a-pillar and travels across the windshield. When I got in my car to go somewhere I saw the crack. I never saw or heard anything hit the windshield this time. Also my wife and my sun never saw or heard anything hit the windshield this time. *tr |
| Category | Visibility/wiper |
| Date | May 29, 2020 |
| State | FL |
| Description | We purchased the new telluride in december, 2019. The windshield cracked and the crack ran across half of the windshield. Kia did replace the windshield without a charge. This was one in february 2020. Our new windshield now and a big chip in it, about the size of a pencil eraser. There is less than 7000 miles on it. There must be a defect or quality issue in the windshield glass they are using. We are in our late 60's. No off reading or risky driving. We were driving on the interstate when the new chip happened. *tr |
| Category | Visibility/wiper |
| Date | May 29, 2020 |
| State | FL |
| Description | The windshield is very fragile and chips very easily, a very mild hit by gravel or pebble causes damage to the front windshield. *tr |
| Category | Exterior Lighting |
| Date | May 19, 2020 |
| State | PA |
| Description | The headlights in the kia telluride are significantly deficient in illuminating the front corners of the vehicle during turns in low or non-lit areas. Driving in my neighborhood and on the roads that get me there feels extremely dangerous while driving at night. Visibility when turning corners is dangerously low. This scares me not only as a telluride owner but as a pedestrian and a parent with two small children. As the telluride's popularity continues to grow so does the safety hazard these poorly designed headlights pose. Corrective action to adequately and safely illuminate the road while making turns is essential and needs to be addressed immediately. Please do the responsible thing and protect families and communities by recalling the telluride and make a simple design change that would not only improve owner satisfaction, but also protect a potentially unseen pedestrian, jogger, bicyclist or pet. A vehicle's safety should be paramount both day and night. If nothing else, please provide the option for telluride owners to widen the headlight beam at our own expense so we can choose to protect ourselves and our neighbors by paying for it out-of-pocket. *tr |
| Category | Unknown Or Other |
| Date | May 12, 2020 |
| State | IL |
| Description | Driving down 294 south (a highway), at approximately 60mph, with no other vehicle around our vehicle and not going under an overpass, there was a very loud bang. My 2 kids were in the middle two seats and started screaming and crying because of the loud noise and also because glass was falling on them. The loud bang turned out to be the panoramic moonroof exploding on its own. Nothing hit the car or the roof as there were no cars around us. We quickly closed the cover to the moonroof so more glass wouldn't fall on the kids. As you can see in the picture the moonroof exploded outward and not inward as if something hit it. The panoramic moonroof doesn't open. *tr |
| Category | Visibility/wiper |
| Date | Apr 27, 2020 |
| State | GA |
| Description | Rock was slung up and cracked my windshield. I've had the car 6 months |
| Category | Visibility/wiper |
| Date | Apr 26, 2020 |
| State | LA |
| Description | The windshield has cracked beyond reoair within a few hours. It started with a small chip on drivers side andnwe were planningnto get it fixed next day. A few hiurs later we went to the garage and itnwas a huge crack spread across the windshield. This seems like a ongoing problem with others and we want this reported as well. We were driving about 35 mph on normal road conditions. Seems like something small hit windshield the crack was about a nickel size and then booom! |
| Category | Electrical System |
| Date | Apr 21, 2020 |
| State | CA |
| Description | After it had rained, the collision warning indicator appeared. It continues to appear every time the vehicle is in use. |
| Category | Visibility/wiper |
| Date | Mar 23, 2020 |
| State | CA |
| Description | The windshield has cracked on both sides and has extended beyond repair. This appeared to happen during normal driving conditions. The dealer wants to charge us about 0 to repair. This seems like a ongoing problem with others and we want this reported as well. |
| Category | Visibility/wiper |
| Date | Mar 16, 2020 |
| State | OH |
| Description | Vehicle in motion on highway - small pebble hit windshield which chipped then cracked very quickly in a short period of time preventing repair of the chip and requiring windshield replacement. |
| Category | Visibility/wiper |
| Date | Mar 09, 2020 |
| State | IL |
| Description | The windshield has appeared to crack for no reason. We did receive a letter from kia saying they would replace it but they need to actually recall these windshields if they are having such and issue with them. I've only had it for 4 months. Not sure how long it has been like this but we just noticed it this weekend. |
| Category | Exterior Lighting |
| Date | Mar 03, 2020 |
| State | WI |
| Description | Night driving is horrible on the ex trim where visibility on either side is dangerous. I almost hit a pedestrian because the visibility is so poor. This needs to be addressed. Please don't wait for someone to be fatally injured. This is unacceptable! |
| Category | Visibility/wiper |
| Date | Mar 03, 2020 |
| State | NM |
| Description | I've had my 2020 kia telluride less than two weeks, got into the car which was parked in the garage and the windshield was cracked. Never heard a rock hitting the windshield at any time (I'm the only driver), the crack started in top corner on passenger side and traveled across the top half of the windshield in about 3 hours. Had a 2014 sorento with 12 to 14 rock chips that never spread like this. |
| Category | Exterior Lighting |
| Date | Mar 02, 2020 |
| State | NC |
| Description | Lighting fails to illuminate to the sides of the vehicle on the ex trim so that there are spots of no lighting. This is extremely dangerous when driving at night and particularly when turning corners. This should be remedied and a recall issued to correct the concern as it is a serious safety hazard. |
| Category | Visibility/wiper |
| Date | Mar 01, 2020 |
| State | VA |
| Description | Windshield randomly cracked while parked. |
| Category | Unknown Or Other |
| Date | Feb 29, 2020 |
| State | CA |
| Description | A rock hit and chipped my windshield while driving on the freeway. Within a couple of hours the chip expanded, this is ridiculous. Not safe! |
| Category | Electrical System, Exterior Lighting |
| Date | Feb 26, 2020 |
| State | NY |
| Description | Blind spot collision warning system is malfunctions whenever it rains. Vehicle has 3000 miles on it and for the 5th time in 2 months the blind spot system alarm system goes off while driving in the rain. Dealerships refusing to look at the problem unless the engine light is on, which it turns off once the sensors dry off low beam lights are too bright... Police have stopped me twice thinking they are high beams.. Also oncoming traffic continues to blast there high beams at our vehicle thinking our high beams are on causing a dangerous driving situation.. Local dealerships refuse to fix warranty problems because car was not purchsaed from them |
| Category | Visibility/wiper |
| Date | Feb 24, 2020 |
| State | FL |
| Description | Less than two weeks after I purchased my new kia telluride, the windshield sustained a hit from a small rock while I was driving at 70 mph on a local highway on my way to work. The rock hit sound was louder than when this happened in other cars I have driven. It was very loud. I could see the hit right after on my windshield and couldn't believe it. The diameter and depth of the hit were serious. I took the car immediately to a glass repair vendor per geico. I was told by the service manager that the windshield damage was a compound fracture and that I would need an entire new windshield. Then the technician assigned to work with me told me to go with a patch for now because he could replace the windshield and then this might happen all over again in a few more days. So I have been driving around with a patch since it was fixed sweating every day that the windshield is not going to hold up. Not only this, I have questioned whether or not I can even run this car through a carwash. I am afraid of any pressure being put on the damaged spot will make the hairline cracks get larger because the patched area itself is showing small hairline cracks coming out from the sides and appears to be getting worse. I am concerned for my personal safety and those of my passengers if the windshield does not get fixed. All of this said, I am encouraged that kia is going to take care of it because they sent me a letter and told me to take the car to my dealership and that the windshield would be replaced. I have only started this process and hope it goes well. I am sad to buy the first new car I have owned in a long time and have this happen even before I have made the first car payment. Again, I am encouraged that kia is standing behind its brand and proactively offering to help telluride customers with this issue. It is very unfortunate to have to deal with this. |
| Category | Visibility/wiper |
| Date | Feb 21, 2020 |
| State | TX |
| Description | My windshield has two cracks in that impairs visibility. It was not hit by debris from the road. The both start from the edge of the glass and spread across the windshield. I contacted the local dealership and can have it replaced for 800. 00!!!!!! I think this should be a recall due to it being a widespread issue. |
| Category | Unknown Or Other |
| Date | Feb 20, 2020 |
| State | MO |
| Description | On the 19th of february, 2020 at approx. 11:00am, I was heading east bound on I-44 near ft leonard wood, mo when my sunroof suddenly exploded. I had my cruise control set at 72mph. There were no other vehicles in my general area. All windows were rolled as well as the sunroof being closed, with the inside sun shade being in the closed position. Inside temp was set at 72 degrees with the fan setting on the third setting. I am unsure of the outside temperature but it was above freezing. My local kia dealer, roper kia of joplin, mo inspected the vehicle thursday morning at 8am, after their inspection they contacted the district service manager who authorized the sunroof to be replaced under goodwill warranty at no cost to myself. |
| Category | Exterior Lighting |
| Date | Feb 17, 2020 |
| State | TN |
| Description | The headlights have blind spots on the sides. When going around curves you loose the side of the road. No visibility at all at night. This is very dangerous. I have talked to companys that installs headlights and other mechanical parts to vehicles and was told that adding fog lights will not help because the headlights are only projecting forward lights. Was told that adding fog lights would only project forward also because of the way they would have to set. This needs to be corrected!!! |
| Category | Power Train |
| Date | Feb 16, 2020 |
| State | NJ |
| Description | Vibration being felt in the steering wheel, gas pedal and in seat from the power train from highway speeds raging from 60mph to 80mph with a with a humming noise being heard from the interior at the same speeds. It has been getting progressively worse. We bought the vehicle in june of 2019 and it now has about 13000 miles on. |
| Category | Visibility/wiper |
| Date | Feb 13, 2020 |
| State | FL |
| Description | We heard a loud noise, like glass breaking as we were driving. The next day we went to our telluride and found the windshield cracked almost halfway across. The crack started in the upper corner, passenger side, and traveled downward toward the center. We bought the car new in december. The car was stationary when the crack traveled but we heard the noise while driving. |
| Category | Visibility/wiper |
| Date | Feb 12, 2020 |
| State | NJ |
| Description | Windshield developed a random crack on the passenger side. This seems to be a known safety issue with this vehicle. Vehicle was hit by a small rock chip while driving on highway. |
| Category | Exterior Lighting |
| Date | Feb 05, 2020 |
| State | FL |
| Description | Halogen bulbs in headlights on s trim are suboptimal for roadway illumination during nighttime driving regardless of terrain, environment, or direcrion. Upgrade to led bulbs should result in improved visibility. |
| Category | Exterior Lighting |
| Date | Feb 04, 2020 |
| State | SC |
| Description | The headlights on this car are dangerous at night and are especially dangerous when it's raining. The lights do no illuminate speed limit signs, stop signs, caution signs, yield signs etc... The headlights do not illuminate far enough ahead on the roads. If your going up or down a hill to see a safe driving distance ahead. |
| Category | Exterior Lighting |
| Date | Feb 04, 2020 |
| State | NC |
| Description | Exterior lighting (headlights) is terrible on my ex model. Standard oe headlights are far too inadequate for safe driving at night. Side cutoff of the headlights makes reading street signs difficult when there is no supplemental light outside of the car headlights. These headlights should be led (it? S 2020 for [xxx] sake) and not so concentrated like a spot light. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr |
| Category | Exterior Lighting, Visibility/wiper |
| Date | Feb 04, 2020 |
| State | SC |
| Description | The headlights on my ex model are seriously deficient and dangerous, especially during driving in low light area during turns. At my own expense I've purchased led bulbs, which have improved visibility ahead of me. However, the light is blocked by the projector type housing from illuminating the left and right sides of the front of the vehicle. Visibility during turns is non-existent. This needs to be addressed asap. |
| Category | Exterior Lighting |
| Date | Feb 02, 2020 |
| State | VA |
| Description | When driving at night in the ex trim, the halogen lightbulbs are ineffective for lighting the roadway ahead. Outside of city driving where outside lighting is minimal, it is nearly impossible to see a safe distance ahead of the vehicle. In addition, because of the cutoff design of the projector housing, street signs such as stop signs and speed limit signs are barely illuminated at all. |
| Category | Visibility/wiper |
| Date | Jan 29, 2020 |
| State | OK |
| Description | While driving on the highway I heard the sound of small pebble hitting the windshield. (I did not see anything) the closest car was two lanes away and more to the side than in front. I discovered a dime size, star shaped, chip in the windshield. Within a few minutes two cracks were branching out from the chip about 1/2" in length. I took the car in the next day to have the chip repaired so it did not spread out further. I have driven many makes and models of vehicles in 35 years and I have never experienced this type of damage even when hit by something that was visibly larger. This is why I felt I needed to voice my complaint. I just purchased this vehicle less than two months ago and this is making me concerned whether it is safe to drive with a windshield this fragile. I feel this will happen again. Before this incident, I loved my vehicle but now I wonder if I should keep it. What other materials are inferior? Is it safe? What will happen if I get stuck in a minor hail storm? In my opinion, there is no way this windshield could pass any safety test for strength or impact resistance. I just hope that my complaint along with the others will soon be enough to trigger an investigation and we can get a proper windshield. |
| Category | Exterior Lighting |
| Date | Jan 27, 2020 |
| State | MI |
| Description | Headlights on lx trim are extremely dim. Insufficient for night driving, curvy/hilly roads, rainy conditions. Lane markers are nearly impossible to see. |
| Category | Exterior Lighting |
| Date | Jan 27, 2020 |
| State | FL |
| Description | The headlights on this car are dangerous at night on streets with no lighting and especially dangerous when its raining. The lights do no illuminate speed limit signs, stop signs, caution signs, yield signs etc. They do not illuminate overhead interstate signs. I have taken the car to the dealer and they said the lights are working as designed. The insurance institute for highway safety also gives a poor rating to these lights. Something needs to be done before someone gets killed. |
| Category | Exterior Lighting |
| Date | Jan 24, 2020 |
| State | IL |
| Description | This is an ongoing issue. The headlights on my ex model are seriously deficient and dangerous, especially during driving in low light area during turns. At my own expense I've purchased led bulbs, which have improved visibility ahead of me, including being, now, able to see the sides of the road, however, visibility during turns is non-existent. After 30 + years of driving I have never been so uncomfortable driving at night. |
| Category | Power Train |
| Date | Jan 22, 2020 |
| State | SD |
| Description | While on a 1300 mile trip to branson mo, I was entering an interstate on ramp with my vehicle when the transmission slipped. My rpms revved up and no power on drivetrain. I coasted to should of interstate and put it in park, then shifted back to drive and still no go. I shut the vehicle off and turned it back on and it then worked. Almost like the computer-controlled awd failed and needed a reboot. This could have caused a serious accident and I am very concerned as this is a new vehicle that had 2200 miles on it when it happened. |
| Category | Unknown Or Other |
| Date | Jan 21, 2020 |
| State | TX |
| Description | Cargo door cannot be open from inside vehicle is missing something. Dealer cannot find the part and all telluride are the same. This is a safety and hazard issue |
| Category | Visibility/wiper |
| Date | Jan 09, 2020 |
| State | TX |
| Description | When we purchased the vehicle a small pebble hit windshield and had it repaired in 2 days. The next one happened in january, went to get in vehicle and had a crack running across windshield from top of glass by rear view mirror to underneath rear view on drivers side. It is still going across windshield. Cost to repair is around 0. 00 plus have to take back to kia dealer and get vehicle calibrated |
| Category | Visibility/wiper |
| Date | Jan 03, 2020 |
| State | CA |
| Description | A small rock hit my windshield while driving at 50 mph on the freeway. The windshield easily cracked and chipped. It had to be completely replaced for 00. I have owned other cars before and never encountered such a fragile windshield. |
| Category | Visibility/wiper |
| Date | Jan 03, 2020 |
| State | OK |
| Description | Windshield cracked without any sign of anything hitting it. My wife went into the store and when she returned there was a crack in the windshield starting on the driver side lower left. No recollection of anything hitting the windshield. |
| Category | Exterior Lighting |
| Date | Dec 29, 2019 |
| State | AZ |
| Description | I have a 2020 telluride and the headlights provide so little light that it's dangerous to drive at night. The normal beams are so diffuse they provide insufficient light forward to see the road clearly and provide no light to the sides, so you can't see what you are turning into when you turn. I called kia and two local kia dealers; they are aware of the problem but say they have no way to fix it. Good headlights are fundamental and, really, after 100 years of cars with headlights, you'd think they could get this right. Please force kia to recall the cars and fix the headlights as soon as possible. Thank you. Sandra thank you. Sandra |
| Category | Unknown Or Other |
| Date | Dec 27, 2019 |
| State | TX |
| Description | Telluride recently purchased november 2019. Last week my windshield had a tiny chip and within 1 1/2 hours of me coming out of a meeting the tiny chip had expanded across my windshield. Two days ago I was driving and a small pebble (?) hit my windshield and again chipped the opposite side of my windshield. That chip has not spread as badly as the firs. I was glad to see the letter from kia in my mailbox this week. Contacted dealership this morning to schedule appointment for repair. Hopefully replacing windshield will avoid future issues. |
| Category | Visibility/wiper |
| Date | Dec 19, 2019 |
| State | WV |
| Description | While driving on the interstate at 60mph a very small pebble hit my windshield on the top rhs and put a dime sized hole in the windshield coming to a point on the inside making a complete opening. It is now starting to crack like a spiderweb. Safelite has refused to touch it and the dealership has stated it will take several weeks to get a replacement and the cost is upwards of 0. 00+. This is absolutely ridiculous, when you pay this much for a vehicle and you have to return to the dealership to obtain a cheaply made product and pay a not so cheap price for it. This is absolutely highway robbery. The service department recommended I turn this over to my car insurance. After speaking with my insurance provider, I learned my premium will increase due to having to file a claim. So, basically I'm going to have to pay an enormous amount of money for a cheaply made product or pay an enormous amount of money over who knows how long for a cheaply made product. From looking at the growing amount of complaints, there appears to be a legitimate cause for investigation into the product kia is putting into their vehicles and selling to consumers. Additionally, should something small come through one of these windshields and injure a person inside of the vehicle or cause an accident, I would presume the affected individual(s) would have a legitimate ground for a potential lawsuit. There are far too many complaints being filed against kia for this same issue and failure to investigate this many complaints by consumers is reckless. |
| Category | Visibility/wiper |
| Date | Dec 18, 2019 |
| State | SC |
| Description | I was driving my 2020 telluride on a two lane road under 45 mph with no oncoming traffic and one car much further up the road. I did not see anything hit my windshield or coming toward me. I heard a very loud cracking noise and my windshield had a starburst crack on the driver's side near the edge of the windshield. Within 20 minutes the crack had started to spread out several inches on each side with one side cracking all the way to the edge. There was not a chip on the outside of the glass that would have been left if something very hard like a rock had hit the windshield. The only thing I can think of that could have hit the glass was an acorn falling from a tree above the road. An acorn should not crack a windshield! The outside temperature was 38 degrees and I the windshield defroster had been running for about 10 minutes prior to the cracking. |
| Category | Visibility/wiper |
| Date | Dec 03, 2019 |
| State | TX |
| Description | Driving on a public road, rock hit windshield at 15 mph cracked windshield, crack grows 1-2 inches every hour regardless of use |
| Category | Visibility/wiper |
| Date | Nov 25, 2019 |
| State | CA |
| Description | Within 6 days of purchasing my kia telluride, it suffered a significant chip and small cracking on the windshield while driving on the freeway at approximately 65 mph. I did not see any pebbles, rocks or debris in the area, nor did I observe any pebble actually hit the car. I did not observe any cars or trucks ahead of me on the freeway with any open/uncovered loads. In fact, I only observed passenger vehicles. The timing of the chip/crack seemed to coincide going over a small dip on the highway. |
| Category | Exterior Lighting |
| Date | Nov 21, 2019 |
| State | VT |
| Description | This is a new vehicle, purchased 8/2019. It is my belief that the headlights (both high and low beam), as equipped, are dangerously deficient and do not provide nearly adequate illumination. I am hesitant to drive the vehicle at night. I consider this hazardous and worthy of correction by the manufacturer. Kia telluride ex awd. |
| Category | Exterior Lighting |
| Date | Nov 20, 2019 |
| State | AZ |
| Description | Halogen headlamps on the ex model do a poor job of illuminating the road ahead when in low beam mode. I can hardly see a few feet. I also drive a lexus whose headlamps do a fantastic job of illumination in low beam. I am having to periodically alternate between high beam and low beam modes (to avoid blinding opposite traffic) when driving the telluride on unlit roads or poorly lit roads. Why didn't kia provide led headlights for all trim levels? This is a serious safety issue. |
| Category | Visibility/wiper |
| Date | Nov 19, 2019 |
| State | SC |
| Description | Windshield crack driving on highway |
| Category | Visibility/wiper |
| Date | Nov 18, 2019 |
| State | TX |
| Description | The kia telluride windshields are not up to standards. They crack and chip extremely easily and constantly over the smallest debris or for no reason at all and driving at 40 mph. This needs to be corrected. |
| Category | Exterior Lighting |
| Date | Nov 14, 2019 |
| State | CA |
| Description | The telluride ex has an issue with it's headlights, especially in a dimly lit area. When the headlights are in normal mode (not high beam) on a street that does not have streetlights (no ambient lights) or you are going around a turn, or you are going slightly uphill, there is very little visibility on the road. You can see a distinct cut off of the head light and you cannot see beyond it. This makes it very very difficult to drive in a low light environment. If I am on a highway or a well lit road, there is no issue. My other car 2010 audi a4 does not have this issue and the headlights illuminate the road adequately in any condition |
| Category | Power Train |
| Date | Nov 12, 2019 |
| State | PA |
| Description | Since new, the vehicle has exhibited a vibration starting around 65 mph up to around 75 mph. It is mild in severity but annoying especially when frequently driving at highway speeds. The dealership noted it but has not been able to find a solution. |
| Category | Unknown Or Other |
| Date | Nov 12, 2019 |
| State | NM |
| Description | A very small rock hit the edge of my windshield, and it cracked to be over a foot long across the next 5 minutes. The mark from the rock is tiny, and should not have lead to this large of a crack so quickly. I have heard repeatedly that this is common on telluride windshields. It is unacceptable and very unsafe. The day this happened, I had only had the vehicle 5 days. |
| Category | Visibility/wiper |
| Date | Nov 06, 2019 |
| State | IL |
| Description | Had a plastic wrap barely hit my windshield on highway and it cracked windshield. |
| Category | Engine, Unknown Or Other |
| Date | Nov 01, 2019 |
| State | NY |
| Description | The dash showed that my engine was over heating. The temperature gaughe went all the way to hot |
| Category | Unknown Or Other |
| Date | Oct 28, 2019 |
| State | GA |
| Description | Numerous tiny chips all over windshield. My windshield has the stamp from korea as well. Have also read in forms/online this is a huge problem with this vehicle. I've only had vehicle for little over a month. |
| Category | Structure:body |
| Date | Oct 24, 2019 |
| State | MO |
| Description | I got into my car after work yesterday and I had a crack in my windshield. The crack was not their that morning when I parked it. What is the deal with all these windshields cracking? |
| Category | Unknown Or Other |
| Date | Oct 24, 2019 |
| State | CO |
| Description | In the 6 months I have had my telluride, I have had the windshield cracked and was able to get it repaired and recently had a rock or debris from the road hit it and it instantly cracked all the way across the bottom and up in to my line of visibility. I have never had such an issue with windshields before so it's a little odd that within 6 months I have had two issues. |
| Category | Visibility/wiper |
| Date | Oct 24, 2019 |
| State | WA |
| Description | While driving on the freeway a rock hit the windshield. A small chip turned into a crack across the length of the window. |
| Category | Visibility/wiper |
| Date | Oct 20, 2019 |
| State | VA |
| Description | Windshield cracks easily. 2 weeks after purchase in aug, when on a clean no construction area on I 85, heard a pop and cracked windshield. Not happened in more than 25 years across more than 3 cars we won at one time. |
| Category | Visibility/wiper |
| Date | Oct 18, 2019 |
| State | KS |
| Description | I had just purchased my 2020 kia telluride from the dealership. While driving home I heard a loud sound that startled me and made me jump. I then noticed that my windshield had cracked less than an hour into owning the car. I was driving 30 mph which on a city street. |
| Category | Unknown Or Other |
| Date | Oct 16, 2019 |
| State | TX |
| Description | Windshield easily cracked and spread fast. |
| Category | Visibility/wiper |
| Date | Oct 16, 2019 |
| State | TX |
| Description | Tiny pebble hit windshield when I was driving 35 mph on on ramp. Cracked the windshield. |
| Category | Visibility/wiper |
| Date | Oct 16, 2019 |
| State | SC |
| Description | The windshield cracked very easily from a small object that came up from the roadway, when a large truck passed us. The car had only 1100 miles at the time. The vehicle was in motion, and on the highway. |
| Category | Visibility/wiper |
| Date | Oct 16, 2019 |
| State | TX |
| Description | My new kia has a completely demolished/cracked windshield with no rock chip, just a spontaneous failure while driving with no traffic nearby |
| Category | Unknown Or Other |
| Date | Oct 15, 2019 |
| State | AZ |
| Description | The kia has a system that controls cruise control in a special way. This system allows you to place the car it this mode and what it does beyond cruise control lane change control. It detects the highway speed limit signs example: I drive from prescott az to phoenix periodically. The speed limit on I -17 is 75 mph for most the trip heading south on i17 it is 75 mph at sunset point the speed changes from 75 mph to 65 mph. The car changes speed to 65 mph. It changes back to 75 mph later exciting times passing through rock springs. I am doing at 75 mph ( no one is in front of me they are in back and one to the left side. ). The car speed drops to 45 mph. The freeway speed is 75 mph. However, the side road in rock springs is 45 mph. So now I have 4 cars trying to avoid me because I suddenly going 45 mph in a 75 mph zone. Approaching anthem - the car suddenly drops to 35 mph in a 75 mph zone. No one was in front of me. But the speed limit on the side road next to the freeway is 35 mph. No one in front of me. I have cars around me honking and avoiding me - because I am driving 35 mph in a 75 mph freeway speed zone. This is dangerous. The dealer just says it is an option. |
| Category | Visibility/wiper |
| Date | Oct 15, 2019 |
| State | NH |
| Description | Driving down the 35 mph part of hwy 130 yesterday, a lone car passed going the other direction. I heard a small "smack" of a small rock hitting my windshied. I looked at it 3 minutes later, and it was about the size of a dime. I resumed driving and arrived at my destination. Came out 1 hour later, and the crack had spread by 4-5 inches. Temperature was 65 degrees. This windshield seems extremely fragile. Now I've called to get a replacement - they are only available through dealers and cost 0. Will the new ones be more durable? |
| Category | Visibility/wiper |
| Date | Oct 14, 2019 |
| State | CA |
| Description | Windshield was damaged beyond repair at only 250 miles. Replacement windshield took 6 weeks. Glass seems to be thin or more prone to damage. Vehicle was traveling at approximately 45 mph on a two-lane road and was hit by some sort of debris from a vehicle going in the opposite direction. Did not see the debris before it struck the window. |
| Category | Structure:body |
| Date | Oct 13, 2019 |
| State | LA |
| Description | Constant wind noise on driver's side, not normal wind sound caused by car. Brought in to dealer 3 times, still unresolved. Dealer mechanic test drove vehicle with me inside. Mechanic acknowledged issue exists. This is brand new car. |
| Category | Visibility/wiper |
| Date | Oct 13, 2019 |
| State | CA |
| Description | Windshield has cracked in two separate places. Multiple dings and chips from small road debris. |
| Category | Visibility/wiper |
| Date | Oct 12, 2019 |
| State | PA |
| Description | I had a small rock hit my windshield from road grading. It was a normal chip, not unlike any that I have had on other vehicles. I called to make an appointment the next day to have it filled to prevent spreading. Leaving work the next day, the windshield had actually cracked from top to bottom and to the left, in an l shape. So, my chip repair became a full windshield replacement. I have now been waiting 3+ weeks for a replacement as they are not available. My auto glass place has had one on order from overseas since that next day. So, 4-6 weeks to replace a windshield that truly should not have broken as the chip was no different than any other chip we get in vehicles. I actually tried to have the replacement done by my kia dealership. The service department said there were none available in the us and good luck finding one, they were unable to help. When I called today to inquire about having the cameras re calibrated post the replacement, I was told that if a non-kia approved windshield is put in, I would void my warranty. So, beyond waiting weeks on end to have a broken windshield replaced, being told 'good luck' finding one and too bad, they can't help me, I am now being told I "may" have my warranty voided having it replaced elsewhere, even though they refused to assist. |
| Category | Power Train |
| Date | Oct 11, 2019 |
| State | PA |
| Description | Passenger side axle deal leaking from transfer case. Leaking from outside seal. Inner seal spring was off and needed to be reinstalled. |
| Category | Unknown Or Other |
| Date | Oct 11, 2019 |
| State | PA |
| Description | A/c not blowing cold. Performed system evac and recharged system. Still has issue. Set charge to proper level and spoke with techline. Replaced a/c compressor and charged. 17 days in the shop. |
| Category | Visibility/wiper |
| Date | Oct 11, 2019 |
| State | NM |
| Description | Small rock hit the windshield from a passing car on the highway caused a chip in the windshield, when safelite tried to repair it, it crack. Service tech said that it is highly unusual for this to happen on a small chip like this one. |
| Category | Visibility/wiper |
| Date | Oct 11, 2019 |
| State | NC |
| Description | After just 6 weeks weeks of owning the car we noticed an 18 inch crack in windscreen, starting from the top and tracking down. No history of rock strikes or trauma to windscreen. |
| Category | Visibility/wiper |
| Date | Oct 11, 2019 |
| State | CA |
| Description | While driving on a freeway at approximately 45 mph the top right side of the front windshield was struck by a small pebble. The windshield showed a dime size crack with several spider cracks no longer than quarter of an inch. After parking the vehicle all night the following day one of the spider cracks had grown to about 3 inches. |
| Category | Visibility/wiper |
| Date | Oct 11, 2019 |
| State | TX |
| Description | Purchased this vehicle and have under 2000 miles, the vehicles windshield has received three chips and seems to be weak (thin) glass. I'm afraid if struck while driving with an object other than a small pebble it'll fail and place my families life in danger. The wiper sprayer on the drivers side window when driving fails to spray over the drivers view. It pools at the lower part of the wiper blade and lower left corner of the window at road and hwy speeds. This causes excess amounts of fluid to be sprayed in order to clean the window. The chips on the window are small and two are in the drivers view. I've had the spray tip replaced at the dealer but it continues the same pattern. |
| Category | Visibility/wiper |
| Date | Oct 10, 2019 |
| State | TX |
| Description | On july 4 I notice a chip on right of windshield without noticing anything hitting the windshield as I was driving. Three days later it became a crack without touching and in a week the crack reach driver side. Windshield still on backorder. I reported to kia customer service and somebody on nhtsa call me and told me that crack can happen that if I put a new windshield and same thing happens in less than 3 month then they will look into it. This windshields are not cheap and I have never had a windshield braking so fast before in less than 3 month of purchase. |
| Category | Unknown Or Other |
| Date | Oct 04, 2019 |
| State | NJ |
| Description | I was backing out of my driveway on a low volume county road. I was moving backwards and entered the roadway. I was fully across one lane when a vehicle in the opposite lane approached. As I was continuing backwards cutting the wheel to maneuver into the nearside lane, the auto braking engaged and my vehicle was disabled in the roadway for two or three seconds until the approaching vehicle in the opposite farside lane passed my now disabled vehicle in the roadway. I believe this to be a safety concern because there was a vehicle approaching in the nearside lane that I was attempting to enter and now I was disabled in the roadway as that car approached. My issue is that the approaching vehicle in the farside lane had room to maneuver around me, but I was now directly in the line of danger from the vehicle approaching in the nearside lane I was now disabled in. It scared me to be disabled in the road with a vehicle approaching. The brakes remained engaged and I couldn't do anything until my vehicle released the brakes. I was in greater danger from being hit by the car approaching in the nearside lane than I was entering than the vehicle in the opposite farside lane. The computer in my vehicle was wrong in applying the brakes and forced me into a dangerous position. The programming for rear assist braking needs to be evaluated for situations like the one that I was in. This is the third time I have been put in that situation by my vehicle and I think there is a safety problem with the programming for low speed backing conditions. |
| Category | Visibility/wiper |
| Date | Oct 02, 2019 |
| State | FL |
| Description | Three days after we purchased a 2020 telluride I found a cracked in the bottom center of the windshield. I couldn't find any chip that might have started the crack, it just appeared the next morning . The car was parked under the carport so nothing could have fallen on the windshield. Contacted the dealer and they were no help at all, insurance had to pay. Safelite auto glass had to wait eight weeks for kia to ship a new windshield. I asked the installer to look at the crack area and see if he could find a cause that would start this crack. He explained to me that any rock or foreign object strike will leave an indentation with some spider marks, he found none? His prognosis was, it was struck on the bottom edge when assembled and closing the door hard would flex the windshield and that started the crack. It has been one month and I already have another small chip. I have replaced one windshield in forty something years, doesn't very look good for telluride owners, something is wrong? |
| Category | Visibility/wiper |
| Date | Oct 02, 2019 |
| State | LA |
| Description | While driving my 2020 telluride I heard an odd sound on the passenger side of the vehicle and noticed a small crack developing on the passenger side of windshield. It started from about midway heading horizontally and then made a curve upward as I drove. The crack is at least 18 inches long. There is no visible damage or markings of anything hitting the windshield nor did I notice anything strike the windshield. The crack originates underneath the molding and appears to be a defect. When the crack started I was traveling on a city street at around 30 miles an hour with no traffic around. |
| Category | Visibility/wiper |
| Date | Sep 17, 2019 |
| State | TN |
| Description | Windshield struck (minor with minimal depth penetration) by material running on interstate. Within 15 minutes, crack began and was over 16". Vehicle parked for 8 days. Windshield has crack over 3' long now. Windshield star should've been quick easy fix instead the windshield is either faulty or installed in bind. |
| Category | Exterior Lighting |
| Date | Sep 16, 2019 |
| State | FL |
| Description | The headlights at night are poor. They do not illuminate traffic signs such as: speed limit, stop, street/highway info, yield, warning, etc. When you approach a the upside of a hill, visibility is limited to 30-50 feet. Side vision when turning is non-existent. This occurs at night when in motion and stopped. |
| Category | Visibility/wiper |
| Date | Sep 13, 2019 |
| State | AR |
| Description | While driving down the highway going maybe 45 mph, something flew up and hit the windshield causing a large chip and spiderweb to form immediately. Whatever hit the windshield was so small I never saw it. This has happened plenty of other times in other vehicles without causing any damage. |
| Category | Visibility/wiper |
| Date | Sep 10, 2019 |
| State | GA |
| Description | Driving on a city street, I noticed a tiny crack coming down from the top of my windshield. By the time I got home (10 minutes), it was spread across the entirety of my windshield. I'be been waiting since june for a replacement windshield. |
| Category | Visibility/wiper |
| Date | Sep 07, 2019 |
| State | KY |
| Description | I purchased the 2020 kia telluride on 04102019. On 050319 a small rock hit my windshield in the middle of the drivers view. I was on an interstate traveling 65 mph. The windshield had a deep chip and it spiderwebbed out. The windshield was replaced. On 09072019 I got into my kia and on the passenger side a large crack is visible from the a pillar about 10 inches long. I never heard or saw anything hot the windshield. I am the only driver. It will have to be replaced again. |
| Category | Visibility/wiper |
| Date | Sep 07, 2019 |
| State | KY |
| Description | This is my second report. My windshield on my 2020 kia telluride is cracked again. This time it's on the passenger side of the windshield. It's a long crack that starts at the a pillar and travels across the windshield. When I got in my car to go somewhere I saw the crack. I am the only driver. I never saw or heard anything hit the windshield this time. It cost 1500 dollars to repair it last time, which was four months ago. Its going to get expensive if this keeps up. I have no idea how this occurred. |
| Category | Visibility/wiper |
| Date | Aug 31, 2019 |
| State | AK |
| Description | It seems as if the windshields on the kia telluride are sub par. There is an abundance of cracked windshields with this very new car, more than average. My own windshield obtained a starburst crack right in the line of vision for the driver. Being in alaska, I expect this to quickly spread. We heard a small tap prior to the windshield cracking while we were driving. Maybe something to look into. |
| Category | Power Train |
| Date | Aug 30, 2019 |
| State | OH |
| Description | Shortly after purchasing this awd vehicle, there is a distinct vibration at highway speeds. The vibration starts at 67 mph and is there until speeds exceed 75 mph, where things start to smooth out once again. There is also an odd noise inside the vehicle while the vehicle is traveling in this speed range. Vibration is felt in the steering wheel, gas pedal, and bottom of seats. Rear seat occupants also feel this vibration. Local dealer has road force balanced the tires, but has made no improvement. There definitely is a serious drivetrain issue causing this vibration. Very disappointed with the telluride as a result of this, but honestly, disappointed in the telluride altogether. |
| Category | Power Train |
| Date | Aug 28, 2019 |
| State | OH |
| Description | Purchased 2020 telluride sx awd on june 8th in louisville. Upon driving it home to cincinnati, I noticed intense vibrations in the rear area when the speed was between 66mph and 72mph. Try one) took it to service in cincinnati and try one was to balance wheels ' did not help. Try two) service kept it for a few days and called kia techline. They said to check out other tellurides right off the delivery truck. Found they also had problem. Kia techline closed the case saying it must be normal. Try three) took telluride to a different service dealer who also called kia techline and pressed the case that this is a real problem ' owner is not crazy. After 16 days, I am told that I will have to wait until october 8th for a drive shaft to come in. Here is what they found: 1) found slight bend in passenger rear axle and replaced it. Did no good. 2) drove without rear drive shaft and verified that vibration stopped. 3) were told to check transfer case oil for metal filings - found what looked like gold paint flakes. Kia was interested, then not interested. Was this damage from vibration? 4) tried to get rear drive shaft balanced and no one around cincinnati could do it. 5) kia told service to replace rear drive shaft. It will arrive at or about october 8th 6) told me to pick up telluride and wait for part. I purchased this vehicle on june 8th and the problem was there right away. It will be 4 months since purchase before the new drive shaft will be installed. One third of a year wasted in trying to get kia to first believe/admit there was a problem and then trying to find a solution. I am not convinced that the vehicle will ever be what it should have been from the beginning. I must say that this latest service department has worked hard to get this solved. Every step of the way they must do what kia says to do. |
| Category | Power Train |
| Date | Aug 27, 2019 |
| State | NJ |
| Description | Purchased a brand-new 2020 kia telluride lx, all- wheel drive. On the test drive, I could not go above 50mph, due to the traffic in the area. The following day, the had it on an interstate. I noticed between around 63 and 74mph, a hum and vibration. I called the dealer immediately and advised them of the issue. Prior to taking the truck in for the issue, I researched the matter. I learned this is a common problem with the all-wheel drive telluride, no matter the trim level. The hyundai pallisade awd is experiencing the same issue. Both trucks share the same drivetrain. It is believed the vibration us being caused by the rear driveshaft being out of balance from the factory. After dropping my truck at the dealer, they later informed me, upon removing the rear driveshaft, the vibration ceased. The technician still heard noise coming from the transfer case. Upon checking the fluid, they found traces of metal in it. I was told it would take a month to get a new transfer case. Being unacceptable to me, they agreed to just get me a similar telluride. The dealer had two other telluride lx awd and said they'd test them before I came back to try another. I was contacted and told one telluride was fine and the other had the same problem as mine. Upon driving the one they said was good, I found the vibration was twice as bad as mine. I told the dealer this. They were to get another telluride from another dealer. When it arrived, I was told it was fine. When I drove this particular telluride, I first heard the noise I heard in my truck and the second, but no vibration. As I continued to drive, the vibration appeared at the same speeds as the other two. It became worse and then occurred at both a lower and higher speed range. The salesman experienced it as well. Owner didn't believe us, nor the service manager. Please see https://tellurideforum. Org/threads/vibration. 1108/ |
| Category | Power Train |
| Date | Aug 27, 2019 |
| State | TX |
| Description | Experiencing vibration/pulsations while driving. Most noticeable starting around 65 mph up to 73 mph but seen to diminish or go away about 75 mph. Vibration can be felt on the gas pedal, seat and floor board. Also, there is an audible hum similar to a out of balance wheel or wheels. Possibly drive shaft, transfer case related, with the awd. |
| Category | Unknown Or Other |
| Date | Aug 24, 2019 |
| State | TN |
| Description | A small rock hit my windshield and cracked it. |
| Category | Visibility/wiper |
| Date | Aug 23, 2019 |
| State | FL |
| Description | After owning the vehicle for just two months, while driving on the highway a small particle struck the windshield and made a chip the size of a nickel. A few miles down the highway the same incident happened making a crack that is spidering the size of a half dollar. Spoke with the kia dealer to report the issue. They do not have any windshield recalls at this time. |
| Category | Visibility/wiper |
| Date | Aug 21, 2019 |
| State | TX |
| Description | Cracked windshield. A pebble hit to windshield just below the front facing camera at 75 mph speed. No immediate crack, only chip. Car parked outside at texas heat (+100f) and crack spread almost through windshield within 48 h. |
| Category | Visibility/wiper |
| Date | Aug 16, 2019 |
| State | NC |
| Description | First roadtrip in vehicle noticed a tiny chip in the windshield in the lower left corner while refueling. I do not recall hearing or seeing anything hit the windshield while driving. Reached destination and the next morning I walked out to my vehicle to find a crack from the tiny chip location all the way to the middle of the windshield. I am told windshield for this vehicle is on backorder and have been waiting over a month for a replacement. Current estimate for replacement is second week in september. |
| Category | Visibility/wiper |
| Date | Aug 16, 2019 |
| State | ID |
| Description | Vehicle is 3 weeks old and next week we'll be having the 3rd windshield installed. The original and first replacement were damaged by rocks being thrown up by semi trucks while driving on the interstate. Previously owned a kia sorento and had a replacement windshield installed and had 3 rock chips on the replacement when it was traded for the telluride. Seems as if the kia windshields are somehow inferior. |
| Category | Visibility/wiper |
| Date | Aug 09, 2019 |
| State | NJ |
| Description | Chip and crack in windshield. Unsure when it occurred, but I never heard something hit windshield. Most likely it happened while car was parked in parking lot. |
| Category | Visibility/wiper |
| Date | Aug 08, 2019 |
| State | MO |
| Description | Driving on highway and did not even hear or see anything hit the windshield. If it did it was minor and should not have caused the damage of a crack that spread across the windshield. I have driven a 2018 ford explorer , 2016 gmc yukon, and 2019 gmc acadia when something had hit the windshield that can be seen and heard with barely any damage or damage that is simply filled/sealed. Please review to see if other complaints similar to this are in the database for this new entry 2020 kia telluride. I like everything else about this vehicle but this. They also stated it would be 2-8 weeks before a windshield will be available to install from kia. |
| Category | Unknown Or Other, Visibility/wiper |
| Date | Aug 07, 2019 |
| State | TX |
| Description | Windshield cracked on day 1 before even taking delivery of car. Not a safe windshield to drive with. |
| Category | Visibility/wiper |
| Date | Aug 06, 2019 |
| State | NY |
| Description | Front windshield is chipped. Happened overnight while vehicle was parked in my driveway. |
| Category | Structure:body, Unknown Or Other |
| Date | Aug 05, 2019 |
| State | TX |
| Description | I was driving and a rock flew up barley hit my windshield and broke it |
| Category | Visibility/wiper |
| Date | Aug 05, 2019 |
| State | CA |
| Description | The windshield broke and I did not see anything hit it |
| Category | Visibility/wiper |
| Date | Jul 30, 2019 |
| State | NJ |
| Description | As I was driving down the highway today, a small rock came up and hit my windshield. It was very small and should not have damaged my windshield. I ended up with a large crack in my windshield. |
| Category | Visibility/wiper |
| Date | Jul 24, 2019 |
| State | TX |
| Description | Had vehicle less then a month and noticed a crack in the windshield. Never heard anything hit the windshield, crack just showed up. |
| Category | Visibility/wiper |
| Date | Jul 23, 2019 |
| State | CA |
| Description | Small pebble hit car windsheild on top left corner. Planning on pulling over to access situation. Then notice a crack that would not stop until it reached the review mirror. I called kia corporate to report and they are aware that the 2020 telluride are having windshield cracking problems but will not repair if caused by pebble. Only if stress crack. I have heard of to many problems with the 2020 telluride windshield and think they need to investigate issue further for safety reasons. |
| Category | Visibility/wiper |
| Date | Jul 18, 2019 |
| State | CA |
| Description | I have an issue with the glass quality/design. In the first two weeks (5/13/19) my right passenger window cracked. I did hear a very slight sound (like a water bottle expanding) but didn't see anything. Within an hour, the crack occurred. There was a very small 'ding' but continued to break. I repaired it with my insurance. On 7/16 I parked at work as usual. When I returned to my car, my front windshield had a 6-7 inch crack. I could not see an impact site. The crack is up around 10 high and now splitting to the left across. We were able to see what amounts to a 'scratch' to the touch. It is no larger than the tip of a sharp pencil. I understand debris hitting glass may render a crack, but to this degree seems to be a bigger issue I am very concerned about the quality and do not understand why I have had these two issues with very little impact to the glass. In previous cars I have had huge rocks hit and ended up with scratched/dinged glass. Without shatters, cracks. I researched many websites and dealers and I am seeing this is a common issue. |
| Category | Unknown Or Other |
| Date | Jul 14, 2019 |
| State | AL |
| Description | Only had our car10 days. 1st road trip and a rick popped up and hit the windshield. I have owned many cars and not had this happen. Within 10 mins of the sun. It spread across entire windshield. To have paid this much for a brand new car and heard that this has been an issue... It has got to be resolved. Completely so sickening. |
| Category | Unknown Or Other |
| Date | Jul 13, 2019 |
| State | TX |
| Description | Very small chip in windshield and within an hour before we could get it filled it ran from one side to the other. This seems to be a problem with all tellurides. |
| Category | Unknown Or Other |
| Date | Jul 12, 2019 |
| State | TX |
| Description | Windshield cracked |
| Category | Visibility/wiper |
| Date | Jul 11, 2019 |
| State | OK |
| Description | We bought our 2020 kia telluride 7-3-2019 & on 7-11-2019 our windshield broke from a small rock while driving 35 mph today from a passing car. I have heard of 100s of other customers having the same issue with these inferior windshield windows with poor unsafe production. |
| Category | Structure:body |
| Date | Apr 11, 2019 |
| State | PA |
| Description | Brand new 2020 kia telluride purchased on 3/18/19. On 4/6/19 the front passenger door would not open at 1273 miles. Took it to kia dealership garage on 4/8/19 and they could not fix it. I filed a formal complaint with corporate kia on 4/9/19. No one is calling me back. I feel it is unsafe to drive a car with a door that will not open from the inside or outside. |
| Category | Seats |
| Date | Mar 02, 2019 |
| State | MD |
| Description | While test driving the vehicle we accelerated the vehicle and heard a yell from my children in the back row "the seat is crushing the baby!". Our 5 month baby was strapped in the middle seat center row and the back part of the seats folded forward dislodging the rear facing car seat and tipping it upward a bit. I had to emergency stop the vehicle in mid traffic, unbuckle and crawl in the back seat to push the seat back off of my baby. This is a safety issue for sure. It is possible that the children in the back row pushed the seat retract button while the vehicle was moving or the seat was not locked back in position after third row onboarding due to mechanical failure or human error. Please investigate before children are injured or killed. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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