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The 2019 Jeep Cherokee has built a strong foundation on being American-made. Since this SUV’s debut in 1974, enthusiasts have created a loyal following. This particular model year is esteemed by the company as being “Redesigned for Everyday Adventure,” and we couldn’t agree more. The defective engine, faulty electrical systems, unreliable powertrain and malfunctioning service brakes give drivers more of an adventure than they bargained for.
Click on other model year to view more problems: 2018 2020 2021
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NHTSA Complaints for the 2019 Jeep Cherokee
| Complaint Category | Number of Complaints |
|---|---|
| Engine | |
| Electrical System | |
| Power Train | |
| Unknown Or Other | |
| Steering | |
| Service Brakes | |
| Vehicle Speed Control | |
| Air Bags | |
| Fuel/propulsion System | |
| Electronic Stability Control |
Problems with the Engine
One of the most important parts of a vehicle is the engine. It must have enough power to move the car and be reliable enough that you can depend on it. Sadly, that’s not what many Cherokee owners are running into with their new SUVs.
Take, for example, what this owner wrote on Edmunds. “Bought a 2019 Jeep Cherokee a few weeks ago. Within 78 hours of owning the car, I went to start it up and then the car made a stalling noise. I tried to jump it and was unsuccessful. The next morning I made another attempt to start the car and it started up fine… two days later same thing happens…. I go to start the car to leave for work and the car stalls. After 15 minutes of yelling and cursing, the car finally starts up. I went to the dealership to tell them about the stalling problems and they hooked it up to a computer. They told me the “computer” showed no issues.”
The amount of complaints regarding stalling issues is overwhelming. Maybe it’s what forced the recall labeled NHTSA Campaign Number 18V344000. In this recall, SUVs with the 2.0L engines were found with missing valve stem keepers. This allowed the valve to drop into the cylinder and cause engine damage. In addition, these engines often had reversed camshaft caps. While these problems led to severe engine trouble, FCA didn’t replace the engines. Instead, the recall allows technicians to replace the missing or defective components. Surely, this didn’t go over well with many owners who faced ongoing engine problems as a result of the damage. Unfortunately, many owners were simply told by the dealership to change the oil more often, even as soon as every 1,000 miles. Clearly, the techs treat customers as if they don’t know anything; no new vehicle should need an oil change every 1,000 miles. Even vintage cars go longer than that.
Here are some actual complaints logged with the NHTSA about the 2019 Jeep Cherokee Engine Problems:
TL- The contact owns a 2019 Jeep Cherokee. The contact stated that after parking the vehicle approximately 5 minutes later smoke was present coming from under the hood. No flames were present but several parts under the hood had melted. No further information was available. The fire department was not called to the scene. The vehicle was the towed to the local dealer. The cause of the failure was not determined. The manufacturer was notified of the failure. The failure mileage was 4,000 .
Engine stalls intermittently while in motion turning left and intermittent delay between pushing the gas pedal and having acceleration start when traveling at moderate speed. Engine already replaced under warranty with the same symptoms occurring. Engine replaced at 5k miles, symptoms repeating at 8k miles.
Vehicle with 23 k miles with oil consumption and coolant problems, with no indicator warning of low oil or coolant level. This vehicle could shut off with no warning, which could cause an accident. This is a brand new vehicle that now will have to go through oil consumption program. According to numerous online complaints, this issue has been ongoing. This could be a potentially huge safety issue that needs to be addressed and/or recalled immediately.
Slowed down before an intersection and when I accelerated, the engine quit and I lost power steering in the middle of the intersection. Have had the car for only one month, 1200 miles on it. This is a dangerous situation.
Problems with the Electrical System
Many people don’t realize how many components rely on the electrical system. All of the features in the cabin, as well as major powertrain elements, require a functioning electrical system to operate correctly. Many owners find that the parts in their Cherokee malfunction often and cause larger problems.
One reviewer wrote on Edmunds, “This vehicle was purchased new with 12 miles as has been a constant problem. The Navigation system will not track the vehicle’s location, an anti theft code comes up and renders all functions inoperable, touch screen goes crazy, and Bluetooth doesn’t work. Have taken to dealership numerous times but since they can’t duplicate the problem there is nothing they can (WILL) do.”
If this was one review, we might not give it much clout, but the same comments come from driver after driver. There were two recalls issued by FCA related to the electronics. The first is documented with NHTSA Campaign Number 18V917000, which refers to a failed instrument cluster. This malfunction leads to warning chimes, messages and activation of the gauges. Technicians replaced the instrument panels for customers. There is also NHTSA Campaign Number 18V524000, that talks about a voltage regulator chip failing and the powertrain control module failing. This leads to a no start or stalling situation and also requires replacement. Shockingly, the dealerships didn’t just recommend more frequent oil changes as a solution to these problems as well.
Here are some actual complaints logged with the NHTSA about the 2019 Jeep Cherokee Electrical Problems:
My 2019 Jeep Cherokee Latitude plus has had a electrical problem starting 2 weeks after we bought the vehicle. The radio screen changes on its own to all the different features on the screen including turning the backup camera on while driving forward, turning the seat heater and wheel heater on and not shutting off, turning the heater and max a/c on and off, calling people while on Bluetooth. This happens when the vehicle is in motion, stationary, on city streets and highway. I have taken the vehicle in 4 times so far for this issue.
System controls shut down during driving. LCD goes blank, or screen locks up, and audio shuts off. Sometimes, the entire control system shuts down and i have to stop and restart the car to get it to reboot. This happens while in motion and when at a stop.
The radio operates erratically and will bounce from one mode to another. The audio will go in and out as well as the air and heat. The screen goes back and forth between radio, controls, navigation, climate, apps, and media uncontrollably without any prompting from the driver or passenger. The vehicle was in motion each time it acted erratically causing major distraction and disruption to the driver. This happened on city streets, highways, while turning, and while parked with the car on. When brought to an authorized dealer they said that there was no problem and that nothing could be fixed.
Problems with the Transmission
The SUVs powertrain is responsible for transmitting the power into movement. It consists of the engine, transmission, differentials and driveshafts. When something in the system malfunctions, it becomes difficult to move your vehicle properly.
One person documented their concerns on Edmunds. “07/10/18 I ran into an issue with the transmission shifting hard and then displaying a message on the dash that stated “service transmission, restart in park at zero speed” forcing me to coast to a stop and place the vehicle in park and restart it in order to have the transmission work again. (Diagnosed on 07/11/18 and valve body solenoid learn and performed quick learn under warranty). On 07/20/18 the radio went into theft lock mode while driving asking for a 4 digit pin and then the transmission wouldn’t upshift or downshift properly resulting in a message again flashing on the dash stating “service transmission, restart in park with vehicle at zero speed”. On 07/25/18 the vehicle bucked me hard into an interaction upon taking off from a stop light to the point where I put the vehicle in park and got out to check for damage bc I thought the driver behind me had rear ended me.”
It shouldn’t shock you to learn that there were two recalls related to the powertrain as well. NHTSA Campaign Number 18V739000 discusses issues on Cherokee models with 2.4L engines. Improper transmission calibration leads to stalling and requires proper calibration. The other instance is NHTSA Campaign Number 18V492000, which relates to a transmission weld failing. This causes the vehicle to stop moving. Any owner experiencing this required a new transmission. FCA might have done better to simply build brand new SUVs for everyone, between the engine, transmission and electrical malfunctions. They should have started over with a clean slate and done it again.
Here are some actual complaints logged with the NHTSA about the 2019 Jeep Cherokee Transmission Problems:
My 2019 Jeep Cherokee loses power and will not accelerate. The first time it happened there was only 2400 miles on it. It slowed by itself and when the gas was pressed it just kept slowing and the RPMs revved to 5000 and it would not go anywhere. Had to put in park and then back in drive and it only crept at 15 MPH until I got home. Towed it to dealer and could not duplicate. Ran fine for awhile. Now there is 3300 miles and it is doing it again. This time it stalled and a light said could not shift. It was in the automatic mode not manual shift. Lost brakes and steering and drifted into my yard. Came to a stop close to my house. Waited a few hours and it ran fine. A day later i was making a left turn and it stopped in the next lane. I hit the gas and nothing then it took off like a rabbit jumping and pulsing. I almost got hit by a dually with a cow trailer. Got home and parked it. Called dealer and they stated to have it towed and would look at it in a few days
The automatic transmission shifting at low speeds constantly hesitates and freezes when trying to accelerate. Most often after stopping. The resultant delay in shifting often occurs when pulling into traffic and is particularly bad when accelerating from a stop up a hill.
Started out when going over a bump slow you heard a grinding noise, now when it shifts into first at a stop the transmission has a clicking noise and also surges and shifts hard.
When coming to a stop or already stopped (like at a traffic light) while in drive, when vehicle will randomly “lurch”. The engine will very quickly rev and attempt to overpower the brakes. This appears to happen more often if auto start/stop is disabled. There is also clunking that has been progressively getting worse coming from transmission area. The mileage of the vehicle is only at 1,052 miles and is currently at the dealership.
Problems with the Brakes
Even though the Cherokee doesn’t want to move often, you still want to have working brakes. In those rare moments when the SUV operates correctly, you want peace of mind knowing you will be able to stop it.
One owner wrote this on the NHTSA website, “I was driving to work and was approaching this intersection, the light changed to yellow. When I put my foot on the brakes so that I could stop for the light, the brake pedal went to the floor. I was unable to stop for the light which turned red for me by now and I was driving at approximately 25 to 30 miles an hour. I tried pumping the brakes, but the brake pedal was positioned on the floor. As I had no other choice but to go through the red light, I kept my hand on the horn to try and avoid an accident. There were cars starting to go through the intersection, the closest car almost hit my passenger side of the car. Between that car stopping short, and me steering around them, serious injury and/or death was avoided, after I past the intersection I put the car into neutral and eased on the parking brake. “
As you might have expected, there is also a recall for the brakes. NHTSA Campaign Number 18V523000 talks about the insufficient coating on rear brake caliper pistons. This causes gas pockets and stops the brakes from operating properly. Technicians are instructed to bleed the brakes for customers. Of course, drivers that can’t get their car to move in the first place, don’t need to worry about the brakes.
Here are some actual complaints logged with the NHTSA about the 2019 Jeep Cherokee Brake Problems:
I have a 2019 Cherokee with approx 18500 miles on it. I have had the EBS (Emergency Brake System) come on while idling at a stoplight 5 times. The dealership has no idea what is going on. The handle to release it does not respond. It appears to happen when you are releasing your boot from the brake. I believe the car thinks it is rolling and reacts.
My wife was exiting a parking lot driving forward in our 2019 Jeep Cherokee. She turned right into the driveway and then steered right toward the center lane. There were no cars around her. Suddenly the dash lit up in red brake, and the parking brake engaged. She stopped momentarily, trying to figure out what had just happened. At this point the light went out and the parking brake released. She drove home without incident. The doors were not ajar. She was not backing up. Our Jeep does not have the forward sensors, just the rear sensors. We do have the parking brake set (u-connect) to auto engage when shifted into park. We are concerned this could happen on the highway at 65 mph. I’m bringing it to the dealer in the morning
I was driving to work and was approaching this intersection, the light changed to yellow. When I put my foot on the brakes so that I could stop for the light, the brake pedal went to the floor. I was unable to stop for the light which turned red for me by now and I was driving at approximately 25 to 30 mile an hour. I tried pumping the brakes, but the brake pedal was positioned on the floor. As i had no other choice but to go through the red light, I kept my hand on the horn to try and avoid an accident. There were cars starting to go through the intersection, the closest car almost hit my passenger side of the car. Between that car stopping short, and me steering around them, serious injury and or death was avoided, after I past the intersection i put the car into neutral and eased on the parking brake to stop my brand-new 2019 Jeep, and then put it in park and turned the car off. By this point i was a complete and total nervous wreck. How could my brand new 2019 Jeep Cherokee latitude plus that i had been driving for thirteen days have brake failure? I have driving for 45 years and never had anything like this happen
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Complaint Data
| Category | Power Train |
| Date | Mar 24, 2023 |
| State | MO |
| Description | When shifting from park to drive the transmission hesitates longer than expected before engaging. I have had many encounters after shifting to d and pressing on the gas pedal that the engine will rev up and then the transmission will engage. |
| Category | Engine |
| Date | Mar 23, 2023 |
| State | MI |
| Description | The engine shuts off a lights and during turning on occasion presenting a very dangerous situation. This seems common in these jeeps |
| Category | Engine |
| Date | Mar 15, 2023 |
| State | FL |
| Description | The contact owns a 2019 jeep cherokee. The contact stated while the vehicle was at a complete stop at a traffic light, the vehicle failed to shift into the intended gear and the vehicle stalled. The contact was able to restart the vehicle, and the vehicle responded as needed; however, the failure reoccurred while at another complete stop. Additionally, the contact stated that the vehicle hesitated to respond while driving from a complete stop. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 80,000. |
| Category | Electrical System, Forward Collision Avoidance: Automatic Emergency Braking, Lane Departure: Blind Spot Detection |
| Date | Mar 09, 2023 |
| State | MD |
| Description | Warning lights for multiple electric systems including blind spot monitoring, throttle control, stability control, and transmission all came on at the same time. Windshield wipers turned on on their own, car started behaving like it was neutral when in drive (would rev instead of accelerate when pressing gas pedal). After pulling over and turning the car off, car would not restart, brake pedal would not engage to attempt restart. Left stranded on side of road. Vehicle just crossed 37k miles. |
| Category | Engine, Power Train |
| Date | Mar 08, 2023 |
| State | TX |
| Description | Vehicle stalls while driving. Check oil light not alerting driver of low oil resulting in frequent stalls while driving or idle. |
| Category | Power Train |
| Date | Mar 02, 2023 |
| State | TX |
| Description | The contact owns a 2019 jeep cherokee. The contact stated that the vehicle stalled while at a complete stop. The battery warning light and the check engine warning light were illuminated. Additionally, the contact stated while driving at various speeds, the vehicle failed to respond while accelerating. The traction control and check engine warning lights were illuminated. An unknown message was displayed. The contact veered to the side of the road. The contact turned off and restarted the vehicle, and the vehicle responded as needed; however, the check engine warning light remained illuminated. The contact stated that the failure had been reoccurring and the vehicle was hesitating while starting. The vehicle was taken to the dealer, who informed the contact that the vehicle could not be repaired under nhtsa campaign number: 18v739000 (power train) because the vin was not included. The manufacturer was notified of the failure and advised as the dealer. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 63,000. |
| Category | Electrical System, Engine, Power Train |
| Date | Feb 28, 2023 |
| State | PA |
| Description | When vehicle is in idle mode it completely shuts off causing risk of a accident |
| Category | Power Train |
| Date | Feb 27, 2023 |
| State | TX |
| Description | 4*4 svc warning, many jeep cherokee 2019 have this problem (power trans unit problem). Please check this problem. We need recall. |
| Category | Engine |
| Date | Feb 24, 2023 |
| State | MO |
| Description | Svr 4x4 transmission issue |
| Category | Engine |
| Date | Feb 24, 2023 |
| State | MN |
| Description | Re: safety concerns regarding jeep cherokee 2019 engine misfire to whom it may concern, I am writing to report a significant safety issue regarding my jeep cherokee 2019. I bought the car new and have always serviced it in the official dealer. Recently, my vehicle began to misfire while I was driving, which caused me to feel unsafe and concerned for my safety. Upon taking my vehicle to the dealership, I was informed that the engine needed to be replaced. The dealer service report showed that the cause of the issue was a p0302 cylinder 2 misfire code, and that the engine was misfiring. Additionally, the report indicated that there was only 75 psi compression on cylinder #2 and 40% cylinder leakage. My car had only slightly exceeded the mileage limit of the manufacturer's warranty, which was for 60,000 miles, at 60,800 miles. However, the warranty did not cover the cost of the engine replacement, which was approximately ,000. This safety issue is concerning because the engine misfire could cause the vehicle to suddenly stall or lose power, which could result in a serious accident. Additionally, I am disappointed that the warranty did not cover the necessary repairs, and I was left to pay for such a significant expense for a vehicle that is only a few years old. Furthermore, the manufacturer has offered to pay only 50% of the cost of a new engine, which I do not believe is fair or reasonable. I request that the manufacturer reconsider its decision and replace the engine at no cost to me. I urge the national highway traffic safety administration to investigate this safety issue with jeep cherokee 2019 engines to ensure that other drivers do not experience the same safety concerns. I believe that it is critical to ensure that vehicles are safe for drivers and passengers to operate. Thank you for your attention to this matter. |
| Category | Power Train |
| Date | Feb 15, 2023 |
| State | NV |
| Description | Ptu went bad. Going to cost 00+ to repair. Can't use 4x4 until it is which is why I bought the jeep. Seems like this is a common issue with the vehicle and wanted to report it. |
| Category | Power Train |
| Date | Feb 14, 2023 |
| State | IN |
| Description | Our dashboard displayed "ck 4wd " this morning. After checking the jeep cherokee manual we followed its urgent advice and immediately drove to a jeep dealership fortunately nearby. While waiting, wanting to get a handle on what expense ws at hand I checked various youtube and other internet posts, and became aware for the first time of recalls on previous years' cherokee power case ( ptu's) . I asked for new part replacemet but the dealership parts manager said new parts were on "back order, "and could not say when the replacement could even be obtained. He said a "rebuilt" could be shipped from florida and work completed by next wedsday, a full week from today, 2-14-23. My car passed out of warranty a month ago, now at 61080. We are camping and home is about 900 miles from home now. Estimate on the job was 97. 03, but I believe the final bill will be a few hundred less because of the cheaper rebuilt part. The dealership gave us a ride back to the state park 8 miles away, where our camper is parked. The mechanic at the dealership said we shouldn't have pulled our 2500 lb camper trailer with the car, though jeep had promoted the cherokee with towing package we bought as rated good for 4500 lb., pretty far below the weight of a packed trailer. I'm only aware of a safety issue now described in the existing recall of where the tow vehicle could suddenly go into neutral and lose all power, meaning to me that our brakes and brake lights might suddenly not function which could be catastrophic even under light traffic, and unthinkable on any big city throughway. The dealership said they made several calls on our behalf to try to expedite getting a new part but only could get the rebuilt ptu. We really had few options. |
| Category | Seat Belts |
| Date | Feb 14, 2023 |
| State | WI |
| Description | Front driver side seat belt latch is not latching properly. Sometimes will lock and sometimes it won't. The vehicle is 5 years old and jeep will not cover under warranty. |
| Category | Engine, Exterior Lighting, Power Train |
| Date | Feb 10, 2023 |
| State | OR |
| Description | The vehicle would overcharge in which made the vehicle loss all power,lighting, and steering control. U had to come to a complete stop and restart the vehicle which would put it into limp mode and not handle properly |
| Category | Engine |
| Date | Feb 10, 2023 |
| State | MO |
| Description | The contact owns a 2019 jeep cherokee. The contact stated while driving approximately 20 mph, the vehicle decelerated, lost motive power, and stalled. The contact stated that the oil and battery warning lights were illuminated. The vehicle was able to restart after several attempts. The vehicle was taken to the dealer that the vehicle was purchased. The kia dealer was unable to diagnose the vehicle and determine the cause of the failure. The vehicle was then sent to an unknown jeep dealer where the vehicle was awaiting diagnostic testing. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown. |
| Category | Steering |
| Date | Feb 09, 2023 |
| State | KY |
| Description | Electronic steering warning light came on. While driving the steering wheel tightens then loosens. It has not been right since the recall was on it and it was taken and repaired. |
| Category | Power Train |
| Date | Feb 05, 2023 |
| State | NJ |
| Description | The power transfer unit (ptu), an important element of the optional all-wheel-drive system in affected vehicles may not be able to maintain a connection between the transmission and the front wheels. If the ptu fails to engage with the transmission, the cherokee could lose all power while being driven. Also, a failure to engage could keep the vehicle from being put into park when stationary, allowing it to roll away. Either situation could result in a crash or injuries. I was informed by the dealership that the part is on an undermined backorder due to this being a common issue. Fortunately the failure occurred just prior to the expiration of the powertrain warranty. |
| Category | Power Train |
| Date | Feb 01, 2023 |
| State | CO |
| Description | Power transfer unit failure. Grinding and slipping. Ptu accuator motor failure first, then slipping occured. Leaking oil from unit |
| Category | Power Train |
| Date | Jan 24, 2023 |
| State | SD |
| Description | A svc4wd light started intermittently coming on. A message would follow on the dash that 4wd was unavailable. The diagnostic error code was c14a7-97 for the ptu. This vehicle has 90,000 miles and most of them highway. No off road or aggressive driving. Very concerned that ptu will fail at high rate of speed. Dealership will not acknowledge known ptu issues with model despite having 3 vehicles in for same repair. Extensive cost and part unavailable makes repair prohibitive immediately so very dangerous. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Jan 22, 2023 |
| State | TX |
| Description | I was stopped at a light and was pressing the gas to go forward. The electric parking brake turned itself on for no reason. I had to turn the car off and restart it while still at the light. Fortunately I was not out in the oncoming traffic when this happened and also there was no one behind me at that time. |
| Category | Power Train:driveline:differential Unit |
| Date | Jan 18, 2023 |
| State | PA |
| Description | The contact owns a 2019 jeep cherokee. The contact stated that he observed a puddle of fluid on his driveway. The contact checked and found that there was a crack around the rear differential housing. The contact stated that the fluid was coming from the crack. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there had been an impact that had caused the crack. The contact stated that neither he nor his wife had driven the vehicle and made any type of impact to cause a crack to the differential housing. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 49,100. |
| Category | Service Brakes |
| Date | Jan 18, 2023 |
| State | MA |
| Description | At 35,000 miles the vehicle started vibrating when applying the brakes brought it in for service and I was told that the rotors are warped but brake pads are like brand new they said. Dealership said the brake rotors should be good for 70,000 miles but the factory installed defective rotors now they want me to pay for a complete brake job at 0 do you know what state it that a lot of customers are coming in with this problem why should we be burdened with it? It's their mistake, and it should be rectified. |
| Category | Structure:body:hood |
| Date | Jan 18, 2023 |
| State | TX |
| Description | The contact owns a 2019 jeep cherokee. The contact stated while driving 75 mph, the hood on the driver's side unexpectedly opened. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000. |
| Category | Engine, Service Brakes |
| Date | Jan 15, 2023 |
| State | OR |
| Description | Was driving 57mph when the jeep just stopped running. The battery light came on so I pushed the gas peddle to see if it was working it was not. Cars behind me traveling the same speed. Almost got rear-ended before I was able to pull off the road. Car will not start now. Makes a humming/buzzing noise. |
| Category | Electrical System, Engine, Seat Belts |
| Date | Jan 02, 2023 |
| State | GA |
| Description | For the passed few months (beginning sept 2022), my cars temperature gauge inside shows that its running hot even when there is coolant present. When checking the coolant prior to taking off the cap, the conatiner looks empty. However, when I take off the cap there is a gurgling noise and the container refills on its own. Unfortunately. I've had to add coolant to my car every 5-10 days to make sure it stays full because it constantly says it's hot, all the way to the h. Since then there have been a list of other issues: 1. Heat has randomly stopped working and the check engine light has come on. 2. Error message saying automatic stop/start is unavailable and service stop/start 3. Lots of jerking when pressing the gas petal to accelerate and you can hear the gears trying to move, but it gets stuck at 1 number and then a hard jerk 4. Ticking/knocking sound when driving (started 1/1/23) 5. When using the dash screen, it randomly blanks out and I am unable to see/hear until I restart the car 6. Seatbelts lock when trying to put them on after starting the car. The belts will not move and it cannot be put on until after I move the car in reverse/drive. |
| Category | Unknown Or Other |
| Date | Dec 26, 2022 |
| State | WA |
| Description | Alternator went out, car doesn't start at times, electrical issues as well as battery draining. |
| Category | Electrical System |
| Date | Dec 23, 2022 |
| State | NY |
| Description | Ever since I bought this, the battery keeps dying. There is something in the electrical that keeps draining the battery. I went online and typed in "2019 jeep cherokee battery keeps dying" and there are hundreds of people with the same problem as mine. I went to autozone and had my battery tested. The man tested the battery and it was fine. He told me that something electrical was draining the battery. Can you help us? |
| Category | Engine, Forward Collision Avoidance: Automatic Emergency Braking, Unknown Or Other |
| Date | Dec 20, 2022 |
| State | AR |
| Description | My jeep has been in the shop 5 times in the last 6 months. The engine stalls out and the engine makes a knocking sound. This morning, 12/20/22, I was driving to work and went to slow down for a red light and the emergency break engaged and the jeep stalled out. I was almost rear ended and could have been injured. Now the jeep is dinging and the indicator light is flashing saying" service park break". . The dealership I bought my car from refuses to assist me anymore and I am at a loss. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Dec 19, 2022 |
| State | IN |
| Description | This vehicle equipped with turbocharge. On 3 different occasions vehicle stalled instead of accelerating while pulling out into traffic from a stopped position. Message appeared saying "service electronic throttle". Also, ess symbol came on in red where warning symbols appear at the same time. Later, that went off and electrical symbol came on, looks like lightning bolt. Engine did restart itself after about 20 seconds, with vehicle shuddering rather violently. This could have caused a serious accident. |
| Category | Electrical System |
| Date | Dec 18, 2022 |
| State | AZ |
| Description | I have problem with my ac stop work after next day I went to change my oil on the dealer , now work and stop work , they said I need to pay 100 for let me know what is the problem , also the star/stop not work for long time ago . |
| Category | Steering |
| Date | Dec 15, 2022 |
| State | WI |
| Description | The vehicle shakes and pulls riverside auto marinette wisconsin said 2600. 00 to fix the rack and pinion |
| Category | Power Train |
| Date | Dec 09, 2022 |
| State | MI |
| Description | Service 4wd light keeps coming on. Took it to auto center for check. C14a7-97 error showing up. There is a problem with the power transfer unit on 2019 jeep cherokee trailhawk 3. 2 v6 with 80,000 miles when first star. If the ptu fails to engage with the transmission, the cherokee could lose all power while being driven. Also, a failure to engage could keep the vehicle from being put into park when stationary, allowing it to roll away. Either situation could result in a crash or injuries. |
| Category | Air Bags, Power Train |
| Date | Dec 02, 2022 |
| State | SC |
| Description | My air bag light keeps coming on staying the air bag sensor is off. Thst could cause a major problem if I were to be involved in an accident. My transmission is jarring bad feeling like I've been hit. This scares me every time it jars. This could cause problems in any situation involving me mashing the gas because there is a delay in aerating. Have spoken to my dealership about these problems. |
| Category | Electrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Dec 02, 2022 |
| State | CT |
| Description | The parking brake automatically engages while the vehicle is in motion. This is extremely unsafe as I have to shut off the engine and turn it back on in the middle of the road. |
| Category | Service Brakes |
| Date | Dec 01, 2022 |
| State | MI |
| Description | Brake booster leak. Yes safety could have been at risk if I didn't take it to the dealer myself since there was no notifications saying there was a problem. I took it in because brake was stiff and car wouldn't start when cold outside. This was confirmed at chrysler dealership it was a leaky brake booster. Car is only a 2019 with 20,000 miles. Dealership wants to charge me 95! Also had to take this car in on the same day because stop/start wasn't working properly & dealership told me I needed new sensor for 5. This shouldn't be happening to a 2019 with 20,000 miles. Please look into it and let me know if this brake booster can be put on the recall list so I can recoup my hard earned money back. Thank you! |
| Category | Unknown Or Other |
| Date | Nov 29, 2022 |
| State | GA |
| Description | My car shut off in the middle of transit. After multiple attempts to restart the car, and “jump the battery†with car cables, it was unsuccessful in starting the car. The car was towed to a dealership, and it was determined that a battery was needed. After picking up the car and driving off the lot, I noticed that 1) a dashboard indicator light (“service shifterâ€) was on—and would not go off, 2) I have lost access to my back up camera, 3) all of my gear shift lights are on, and will not go off. My car is unsafe to drive because: (a) I do not have visibility of my digital speedometer, making it difficult to concentrate on driving and taking the time to attempt/be accurate with the analog needles hinders concentration and focus on driving within the speed limits. (b) my back up camera is disabled, making it near impossible to determine proper parking distances from other vehicles, and oncoming traffic, and individuals. (c) it is impossible to know what gear I am in because all of the lights on the gear shift are on. This poses a serious danger while attempting to properly navigate the vehicle in any direction. |
| Category | Engine, Power Train |
| Date | Nov 26, 2022 |
| State | NY |
| Description | When stopped at multiple ref lights having my foot on the break pedal the car suddenly accelerates on its own and stays at 2000 rpms. This does not go away and the car must be put in park and turned off for the issue to stop. |
| Category | Power Train |
| Date | Nov 25, 2022 |
| State | OR |
| Description | The power transfer unit (ptu), an important element of the optional all-wheel-drive system in affected vehicles may not be able to maintain a connection between the transmission and the front wheels. If the ptu fails to engage with the transmission, the cherokee could lose all power while being driven. Also, a failure to engage could keep the vehicle from being put into park when stationary, allowing it to roll away. Either situation could result in a crash or injuries. Yes - currently at lithia jeep in bend, or where another jeep is in for the same safety issue and has been deemed unsafe to drive while waiting for a new ptu to come in. 4wd service light was on. |
| Category | Steering |
| Date | Nov 19, 2022 |
| State | NJ |
| Description | Steering is jerking from left to right and hard to keep straight. Feels like you're fighting the wheel. Steering wheel tightens and can be hard to keep on the proper side of the road which is dangerous. Reported to dealer shortly after I purchased car. No action was taken by dealer. |
| Category | Service Brakes |
| Date | Nov 16, 2022 |
| State | MD |
| Description | The electronic parking brake error system keeps coming on while I am driving. The warning lights come on for no apparent reason. Once, when I was about to start up, and about to drive, the parking brake slammed on violently. This has not happened while I am driving. Just the error and warning lights have come on while driving. The dashboard engine light comes on. I get an error p0973. Shift solenoid a control circuit low. |
| Category | Engine |
| Date | Nov 14, 2022 |
| State | LA |
| Description | The engine dies without warning while driving and it's burning gas much more than usual. Car has been brought back to dealer with no lasting remedy. One dealer blamed it on a built-in function which causes the engine to stop if the oil level is low so that the engine doesn't burn up, but the oil level was fine. Another dealer said the it was the "auto on/off" function that is controlled by a separate battery that could be bad or the switch that controls the "auto on/off" function, but did not fix it. |
| Category | Engine, Power Train |
| Date | Nov 09, 2022 |
| State | TX |
| Description | The contact owns a 2019 jeep cherokee. The contact stated that while driving at 60 mph, the vehicle was jerking, and the engine revved inadvertently. The contact also stated that when she applied the brakes, a loud abnormal noise was heard. After parking the vehicle, the parking brake engaged independently. Additionally, the contact also stated that she needed to refill the engine oil on a weekly basis. No warning lights were illuminated. The vehicle was taken to a local dealer on two different occasions; however, the failure could not be duplicated. The vehicle was then taken to lone star chrysler dodge jeep ram (8811 interstate 35 access rd, san antonio, tx 78211) where various unknown repairs were performed; however, the failure recurred. The contact stated that she was offered to trade in the vehicle. The manufacturer was made aware of the failure. The approximate failure mileage was 19,000. |
| Category | Electrical System |
| Date | Nov 08, 2022 |
| State | AR |
| Description | The contact owns a 2019 jeep cherokee. The contact stated while stopped in traffic, the vehicle lost electric power and shutdown without warning. The contact stated she moved around the battery cables and the vehicle was able to restart. The dealer was contacted and stated that the vin was not under recall. The manufacturer was contacted and stated that the vin was not under recall. The failure mileage was unknown. |
| Category | Electrical System, Power Train |
| Date | Nov 02, 2022 |
| State | NJ |
| Description | My car shifted into neutral while driving and flashed "park to shift to drive" on the dash. I had to park, turn the car off, then turn it back on in order to drive. This happened 7 times trying to get home. The next day it just shut off while driving and the check engine light came on. I could have been rear-ended or caused an accident. My car would not accelerate until it was turned off and back on. I had people blaring their horns and swerving around me. The dealer told me the codes were an evaporative pressure switch and can bus code. They diagnosed the can bus issue as the ptu and replaced it. When I picked up the car, I had a rattling noise under the hood. I took it back to the dealer. When they fixed it, the ess (engine stop/start) was no longer working. A few weeks later, the jeep won't start and can't be jumped by other vehicles. Roadside assistance could get it started, but as soon as they disconnected their commercial jumper, it died. Had to tow back to dealer. Now I am told it is the alternator and battery. |
| Category | Power Train |
| Date | Oct 23, 2022 |
| State | NY |
| Description | The alarm of "4wd system not available. Service required" is shown in the panel. Went to my jeep dealer and check the issue. After revision they said that the problem is with the ptu that needs to be replaced. Checking in internet, found that problems with the ptu is a recurring issue with the jeep cherokee. I found a recall for this problem and my vin is not included, but the safety problem is there. I would really appreciate if you can help with this matter. Thank you. |
| Category | Electrical System, Engine, Vehicle Speed Control |
| Date | Oct 20, 2022 |
| State | CA |
| Description | Hello -- my jeep has had a repetitive issue with the start/stop system since I took ownership. In recent months, my vehicle has stalled on two separate occasions by completely shutting down at a stop light. First the "hood switch is open" alert comes up, then an emergency braking alert comes up, all while the vehicle completely shuts off as I am accelerating. This is extremely dangerous as it could definitely cause an accident as I'm mid-intersection. I have taken my vehicle to jeep to complain of the issue, but they have let me know that the vehicle is not recording the error codes and there is nothing to be done. They literally send me home to continue driving it and have the stalling happen again. I have done extensive research and found that I am not the only jeep owner with this issue. In fact, they have also gone through very similar frustrations with the dealership as they state there is nothing to be done. From my research it looks like it could be the ibs connector (intelligent battery sensor), but it also could be a poor electrical system. Please help. |
| Category | Engine |
| Date | Oct 18, 2022 |
| State | NC |
| Description | The contact owns a 2019 jeep cherokee. The contact stated that while in for a routine oil change it was discovered that oil was leaking from the rear main seal. The vehicle was taken to the local dealer who confirmed the leak and indicated that the rear main seal needed to be replaced. The vehicle was not yet repaired. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 116,000. |
| Category | Steering |
| Date | Oct 18, 2022 |
| State | OK |
| Description | Power steering went out while driving down the interstate at 70 mph. The dealership said that the rack and pinnon had to be replaced. The jeep has less than 60,000 miles on it. This is unacceptable for a product of this expense and quality. |
| Category | Power Train |
| Date | Oct 10, 2022 |
| State | MO |
| Description | While driving, my car had a service light come on that said "4wd system unavailable service required" meaning my 4wd randomly stopped working, my transmission has also randomly been slipping. My car was purchased from a dealer, brand new, with 16 miles on it- several which I put on it while test driving. I have had nothing but trouble with it since purchasing and now at 74,3xx miles on it, I am yet again having issues. When codes were ran, it came up as a drive train control module code and says ptu- motor- component or system obstructed or blocked. The dealership told me the cost would be at least text="Who are we? We are Lemberg Law, a Consumer Law Firm" smalltext="Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win." img="balance" color="green",200 to fix the issue and the part is backordered which makes me think I'm not the only one having this issue. I cannot afford to keep fixing the random things that happen to my car that should not be happening to a vehicle that was purchased brand new and has been gently used. There are recalls for this same issue on other vin numbers of this vehicle, I feel like there should be more recalls issued. |
| Category | Electrical System, Engine |
| Date | Oct 09, 2022 |
| State | MD |
| Description | Vehicle auto stop/start malfunctioning. Vehicle has shut off while driving. Vehicle has shut off while coming to a stop. Vehicle fails to start with auto stop/start feature. Vehicle currently won't start. |
| Category | Electrical System, Engine, Power Train |
| Date | Oct 06, 2022 |
| State | MI |
| Description | I bought this car end of july 2022, around 31,000 miles from a jeep dealer. Within weeks I began receiving alerts on my dash that the 4wd needed to be serviced as well as the start/stop function. Dealer had my car in sept for almost two weeks. Today, something flashed on my screen stating electric failure and it completely shut down. Nothing will turn on. It had to be drug up onto the tow truck as it could not be placed into neutral. Upon reviewing online resources, this appears to be an issue with this year/model, often happening while the car is in motion. This is terrifying! I have owned two dodge journeys and am currently leasing a wrangler. I have been a long time dodge/jeep customer and am terrified to drive this vehicle! If I could hand the keys back I would. The service center at the dealership said that they “should†be able to look at my car next week- just to look at it! |
| Category | Unknown Or Other |
| Date | Sep 22, 2022 |
| State | GA |
| Description | When stop/start feature is active and I have come to a stop typically engine turns off and back on within a few seconds. Lately if I do not take foot off break in time it will stall. After stall I am able to restart car. |
| Category | Power Train |
| Date | Sep 20, 2022 |
| State | MA |
| Description | Problem with transfer case, transmission, code c14a7 ptu, I had my engine replaced a couple of years ago due to excessive oil consumption. I am currently going through oil checks again due to excessive oil consumption. |
| Category | Unknown Or Other |
| Date | Sep 19, 2022 |
| State | NJ |
| Description | 6/15/2020 24793 miles, while driving battery light came on jeep stalled. Started back up and while accelerating battery light came again and stalled. Took to jeep dealership, they said batter had low charge. 6/3/21 31567 miles start/stop light came on . Tech found nothing 8/25/21 33881 miles check engine light came on electronic throttle body control system replaced by jeep, had to pay out of pocket !!! 10/27/21 35278 miles while slowing down door chime went off battery light came on and jeep stalled. Tried starting back up it was hesitating finally started would happen randomly. Tech not able to duplicate 6/29/22 40866 miles vehicle does not accelerate at all different speeds, same issues as before, jeep relearned etc under warranty from 8/2021 replacement. 7/5/22 40959 miles while driving vehicle does not accelerate properly gas peddle to the floor speed does not go up but rpm's at 4000, has to pull over several times and restart vehicle. Jeep could not duplicate 9/16/22 43500 miles vehicle was not accelerating would not go over 40, rpm's going over 4000 , making loud engine sounds, stabilization light came on along with message 4wd not in service. Jeep said they couldn't duplicate issue. Will hold overnight. Still awaiting answer. This is a major safety issue, putting me or whoever is driving along with passengers at risk, if vehicle isn't accelerating not able to go on highways, driving is limited due to not knowing what to expect. Driving through intersections very risky, have to make sure no one is anywhere near to being close because I don't know if I will get out of the way on time! Jeep dealership aware of the issue, since they replaced throttle body in 8/2021. But I believe all of the symptoms from the beginning are all linked to this issue. Stalling is a major safety issue. I bought a new car for safety reasons, to be reliable on a new car. Unfortunately I am not safe nor do I feel this car is reliable! |
| Category | Parking Brake |
| Date | Sep 14, 2022 |
| State | MI |
| Description | The contact owns a 2019 jeep cherokee. The contact stated while driving approximately 2 mph in a parking lot, the parking brake inadvertently engaged and stopped the vehicle. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the vehicle needed the rear brakes and calipers to be replaced. The vehicle had been repaired. The contact stated that the inadvertent parking brake activation had reoccurred. The contact researched online and related the failure to nhtsa action number: pe22009 (parking brake). The manufacturer had not been informed of the failure. The failure mileage was approximately 46,000. |
| Category | Tires |
| Date | Sep 14, 2022 |
| State | FL |
| Description | tire explode , come out of the rims , damaged rims, bumper,motor cover ,alignment, brakes , fender, all the moldings, destroyed the under wheel well and damaged the power steering . |
| Category | Engine |
| Date | Sep 08, 2022 |
| State | CA |
| Description | The contact owns a 2019 jeep cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the vehicle made abnormal sounds while driving. The contact was able to restart the vehicle. The vehicle was taken to the dealer where it was diagnosed and determined that the engine needed to be replaced after an oil consumption test was performed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 52,082. |
| Category | Electrical System, Steering |
| Date | Sep 05, 2022 |
| State | MA |
| Description | I was driving down the road, got onto the highway, and I suddenly lost my power steering. I noticed the red warning light come on right when it happened. Up to this point I never had any problems with the power steering or any warning messages. It was raining pretty hard, and I could not safely pull over for a couple miles. I finally found a space to pull off to. Turned my vehicle off, let it sit for a little bit and then turned it back on. The warning was gone and everything felt ok. So I got back onto the highway and 3 minutes later it all happened again. I was able to make it to my destination and hoped that if I let it sit a little longer maybe it'll fix itself. After about an hour I went to go start my car and the warning was still on and this time a warning message appeared stating my power steering needed servicing. I turned my car off and then back on and the message was gone and everything was working again. I left my destination to go back home about a mile down the road I lost my power steering again, this time both the light and the message appeared. I made it home and the issue continues to persist. I only have 45k miles on it. This just happened today so I have not been able to get it into a shop. The fact that this happened on the highway was very scary. I had a very hard time just trying to get it back into my driveway. |
| Category | Structure:body |
| Date | Sep 03, 2022 |
| State | SC |
| Description | Both front doors fill with water in even the lightest rain. A health emergence is developing due to mold forming. Additionally, any/all electronics in the door are likely to short out causing many safety issues if this known problem is not addressed by the manufacturer . |
| Category | Electrical System, Equipment:electrical:infotainment:video (touch)screen/monitor/unit |
| Date | Aug 30, 2022 |
| State | NC |
| Description | The contact owns a 2019 jeep cherokee. The contact stated shortly after receiving routine maintenance at unknown local dealer, the infotainment screen delaminated. The contact also stated that the vehicle would independently call 911. The contact took the vehicle back to dealer where it was diagnosed with needing the radio to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with nhtsa campaign number: 18v917000 (electrical system) however, the vin was not included. The manufacturer had been informed of the failure. The failure mileage was 66,343. |
| Category | Power Train, Unknown Or Other |
| Date | Aug 29, 2022 |
| State | PA |
| Description | Every time I come to a red light or a stop sign and apply pressure to the break the voltage of the battery goes down. The vehicle cuts off and it will not start back up. I can be in a traffic jam and apply pressure to the brake and the vehicle will cut off leaving me in the middle of traffic. It will not start back up. |
| Category | Unknown Or Other |
| Date | Aug 28, 2022 |
| State | FL |
| Description | About 1 year after purchasing 2019 jeep cherokee, the suv would stall. This is what happens: stopped at a red light or a stop sign. Foot is on the brake. Once the light turns green , or I can now process beyond the stop sign, I lift my foot off the brake, to the gas. As soon as my foot is lifted from the brake. The auto park/brake goes on. The brake pedal gets stuck. I am not able to drive. The light turns orange for the parking brake(was not prior) the light turns orange where it states “pull on (p) “. Cars in back of me start to beep their horns. I have to then put the car into park (it is currently in drive) . After placed in park, I have to completely turn the engine off. Restart the car/suv, then go back into drive. There has been times when I was not able to do this (ie restart the suv). I would have to spend several minutes trying to push (pump) the brake a few times that is locked now. I only have to do this when I am not able to put the car into park from drive before restarting the car (suv). This happens without me even adjusting the brake / park that reads “pull on “ with a “p†and circle. Meaning, the parking brake light is not on when this happens; it is off. I have brought to the dealership and told they “cannot replicate the problem .†they explain “diagnostics “ were run and there is no issues. I thought maybe it has something to do with electrical and the engine shutting off automatically while stopped a light. I asked if this feature could be turned off and was told by the dealership it could not be. Meaning, the feature where the car engine shuts off when stopped at a light . No resolution; dealership overall dismissive of concern. Recently have noticed rarely that the lane change departure feature will not light up or alarm when there is a “blind spot†and a car present. This was a new purchase in 2019 and was not a used car purchase. The year of the car is a 2019. |
| Category | Engine |
| Date | Aug 26, 2022 |
| State | GA |
| Description | The automatic start/stop feature shows a warning on the dashboard. The vehicle cut off completely at a stopping point 3 times on me. It's not suppose to cut off completely, when I took my foot off the break and or pressed the gas the vehicle did not move nor was it still running. |
| Category | Air Bags |
| Date | Aug 24, 2022 |
| State | CO |
| Description | I was driving under the speed limit at night after work and a bull elk piped out running at fun speed. I barely had a chance to put my foot on the break. I had to a head on collision. My 2019 jeep trailhawk front airbag deployed. My driver side knee air bag blew my acl. I no longer have one in my right knee. I have to get a new acl from a donor “cadaver†from my understanding the brand of knee airbag are recall. Takata brand. They explode when deployed. It caused multiple problems in my leg. I can't walk |
| Category | Power Train |
| Date | Aug 24, 2022 |
| State | NY |
| Description | Service 4wd light came on. Ptu needs to be replaced. No dealer within a 20 mile radius had loaners and only 1 had an appointment before october. This is the same issue that was covered in 14-17 jeep recall 20v343 and is now happening in later models. Dealer has had car for 2 weeks while I pay out of pocket for a rental. Warranty will only offer per day reimbursement. I am in ny there are exactly 0 rentals for that price. I should not be paying out of pocket for something that should clearly have a recall... Again. On top of all this I have not spoken to my case agent once. Always "on phone" when I call. This is absolutely ridiculous. |
| Category | Power Train |
| Date | Aug 24, 2022 |
| State | TX |
| Description | At @45,000 miles the 4wd system unavailable service required message and svc 4wd message came on, then every time the jeep was driven messages would come on. Dealer replaced the ptu. Nhtsa has already had a recall on jeep cherokee ptu's, but only to model years 2017. I believe jeep still has a problem with the ptu and the recall should be reexamined to include years to at least 2020. |
| Category | Power Train |
| Date | Aug 23, 2022 |
| State | NY |
| Description | This jeep is going to kill myself and or my family. 1st I have already have had the tranny recalibrated less then a year ago and once again it's shifting rough around the same spread 47-53 miles per hour. 2nd. Since the day this was purchased in dec of 2019 with 10 miles on it. There are dead spots in the acceleration. We have almost been hit a few times as the vehicle will not react to pushing on the accelerator. The recalibration of the transmission does not affect the dead spots that are in the acceleration either. They continued to be there. I cannot afford to keep taking this vehicle into the the shop to have it recalibrated 2x a year. Theese deaths trap should be recalled or removed from being driven as they are going to kill someone. There is no approximate days as it is a daily occurance since purchased. |
| Category | Engine |
| Date | Aug 22, 2022 |
| State | MO |
| Description | The contact owns a 2019 jeep cherokee. The contact stated while driving 30-35 mph, the vehicle lost motive power. The contact was unable to veer to the side of the road and activated the hazard lights. The contact stated that he was able to restart the vehicle after approximately 25 minutes. The contact stated that the failure had been reoccurring. The vehicle was taken to the dealer who informed the contact that the vehicle could not be repaired under an unknown recall as it had already been completed on the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 55,000. |
| Category | Electrical System |
| Date | Aug 15, 2022 |
| State | VA |
| Description | The multifunction display delaminated after 30 months of ownership. This caused random phone calls, changes to the navigation settings, seat heater functions to randomly come on/off and constantly rotated through various settings. The results of these daily occurrences have caused very dangerous distractions. More than once I have drifted out of my lane trying to stop things from changing. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Aug 08, 2022 |
| State | MI |
| Description | When originally took car home brakes would like skip, as though you had hit patch of ice and not stop, slip to stop. Took it in twice to dealer nothing found wrong. I gave up. Around 25k still doing same but worse stopping ability. I took to fix it shelby twp mi they did inspection and said rotors on all 4 wheels were warped missing spots, like it had been skipping and eating tge rotors the pads had a good 30 percent life left. They had me replace all 4 pads and rotors june 20 2022. A weeks later I notice same skipping sliding not stopping correctly like metal grindingwhen stopping randomly. Less then 1. 5 months later they replace front rotors and pads same problem. Shop is now wanting to replace calipers and more. Less then 35k . No accident trying to avoid looking to see recalls |
| Category | Power Train, Wheels |
| Date | Aug 07, 2022 |
| State | CA |
| Description | Drove vehicle and verified noise. Racked vehicle and checked for the cause of the noise. Found the ptu out put broken inside the ptu, also caused damage to the drive shaft. Smoke is from the ptu fluid leaking out all over the exhaust system and note burning off. Note checked for the cause of the ptu failure and found the front and rear tires different circumference. Tires will have to be replaced to prevent damage to the new ptu |
| Category | Electrical System, Service Brakes, Structure:body |
| Date | Aug 05, 2022 |
| State | FL |
| Description | When stopped at a light, the light turned green, the parking break engaged and the car shut off. The car behind me almost rear-ended me. After waiting a minute I put the car in park and tried to start the car again. I had to put the gas pedal to the floor to get the car to start and not stall out. This has happened on multiple occasions. I took the car to the dealer and learned that I had a motor with faulty rings and was given a new motor, however this problem has still persisted. The driver side door also accumulates water. Enough water to hear when making a turn. |
| Category | Engine, Service Brakes |
| Date | Aug 03, 2022 |
| State | VA |
| Description | the jeep auto restarted after a sitting at a red light then the car shut off and would not go. The accessory lights were still on and the dashboard indicated the emergency brake was on. Pushed the restart car button but the car did not respond. I manually turned off the emergency break and waited a minute then the car restarted after pushing the button. My safety was put at risk because the light had turned green and the car behind me had started to go. I put my hazard lights on and the car drove around me. Had this happened at a higher speed the car would have ran into the back of me and I'm pregnant so the life of my unborn child would have been put at risk. The problem has not been reproduced. There was no warning that the car was going to experience a problem. After it restarted I checked the battery indicator on the dash board and it was well charged. The only indication that there was a problem during the incident was that the dashboard said emergency break in red. |
| Category | Unknown Or Other |
| Date | Aug 02, 2022 |
| State | OK |
| Description | When stopped the car will engage the emergency break and stall. The car then has difficulty restarting. It will just turn over and over and eventually after letting it sit for a minute, it will restart. The brake light and now the battery light come on. Initally, we thought it may be due to the seat sensor & the car thinking that no one was in it so it was engaging the brake. However, the dealership says the seat sensor is fine. Now it is my understanding this may have to do with the auto start stop and the aux battery not fully charging which causes it to pull power from the main battery. There is no way to permanetly turn off the stop/start. By turning it off temporarily, it causes the aux battery to not charge but if I leave it on my car stalls when stopped. Ive taken it in at least twice when under warranty & they "could not replicate" the issue so it was never fixed. Now it's 3 months out of warranty and is stalling regularly - twice in the last week. They said they may try to get it covered under warranty since ive brought it in multiple times before but they dont know. It is very unsafe to have the car stall when stopped. Im taking the car in today for them to look at it. Ive spoken to two dealerships and they both told me that this has been an on going problem they have seen on this car recently. |
| Category | Power Train |
| Date | Aug 01, 2022 |
| State | MN |
| Description | This vehicle was making rubbing noise when cornering at 50-60 mph, and a clunk when accelerating after a coast. The service department found fluid in ptu and the rdm was black, burnt, and full of metal shavings. They recommended to replace ptu, rdm, and some sway bar links. My research online indicates there has been a lot of ptu failures on cherokees. I was at 61698 miles, just over the 60000 mile warranty and they refused to allow me a good will warranty repair as I was a "second owner". Quoted ~00 for repairs. I am a senior citizen, and I don't drive the car aggressively or go 4-wheeling. |
| Category | Power Train |
| Date | Aug 01, 2022 |
| State | KS |
| Description | The contact owns a 2019 jeep cherokee. The contact stated while driving 40 mph and accelerating, there was an abnormal sound coming from the vehicle. The vehicle was taken to the dealer and the mechanic updated the transmission control module however, the failure persisted. The manufacturer was contacted and a case was filed. The approximate failure mileage was 20,000. |
| Category | Service Brakes |
| Date | Jul 31, 2022 |
| State | NC |
| Description | Multiple times when moving the jeep cherokee in the driveway suddenly the parking brake engages by itself. Parking brake engages when in reverse backing up or after backing up then putting in drive. This happens never touching the emergency brake switch. The emergency engages on its own. I can turn off(disable) the emergency brake after it automatically engages. This has happened multiple times over the last 3 years after new purchase. |
| Category | Power Train, Steering |
| Date | Jul 27, 2022 |
| State | GA |
| Description | While attempting to accelerate from a stop on a slight incline the battery light came on and I was unable to move forward I was in drive pushing the accelerator but rolling backwards and the power steering stopped working. I put the jeep in park turned it off and restarted but the same thing happened. After the third or fourth try the jeep resumed normal operation. |
| Category | Electrical System |
| Date | Jul 25, 2022 |
| State | PA |
| Description | Center dashboard information touch screen is delaminating and causing erratic driveability issues (automatic transmission shifting and lurching at a stop) and most recently navigation mistakes |
| Category | Unknown Or Other |
| Date | Jul 22, 2022 |
| State | FL |
| Description | My dash material is lifting and I'm not sure who to contact. Jeep said this is not an issue but I'm finding many people with the same issue. This has to be a factory defect. How do I get this taken care of. |
| Category | Electrical System, Engine, Steering |
| Date | Jul 18, 2022 |
| State | KY |
| Description | Vehicle stalled when slowing to a stop prior to coming to a complete stop, power steering went out and loss of vehicle control almost causing wreck 7/15/22. |
| Category | Power Train |
| Date | Jul 18, 2022 |
| State | VT |
| Description | Front end differential/ptu. Recall on many jeeps except this year for the ptu. If system was to fail, cause the transmission to lock up causing a possible accident. Confirmed through a dealership garage, report about it is not in hand yet. But I can get it. Only noticed habit of it was turning the wheel and it would jump trying to turn. Brought to the dealership and confirmed the ptu and differential shaft. |
| Category | Air Bags, Electrical System |
| Date | Jul 16, 2022 |
| State | AR |
| Description | The knee air bag on the drivers side is partially hanging out of its compartment , despite never being in a wreck. The engine stalls out during take off ! The anti theft system keeps locking me out |
| Category | Steering, Wheels |
| Date | Jul 13, 2022 |
| State | NM |
| Description | Was driving on the interstate and power steering went out suddenly and vehicle became very hard to control and get off the road |
| Category | Electrical System, Engine, Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Jul 11, 2022 |
| State | TX |
| Description | Auto stop shuts off the whole car at a red light when trying to start back up it fails & automatically put emergency break on & leaves us stranded in the middle of traffic. It has happened a handful of times. Also, when the car is completely off & I start to start it up it girls the first time until I try a second time. The car also has trouble accelerating & shifting gears. |
| Category | Engine |
| Date | Jul 11, 2022 |
| State | PA |
| Description | Going to work cylinder number 2 piston and rings failed with 72k miles. When I proceeded to call the dealership for parts to have repaired they do not offer parts but a complete engine. The service manager also proceeded to say they have one in the parking lot with the same scenario. I also did a search online and found another that has failed. |
| Category | Engine |
| Date | Jul 05, 2022 |
| State | TX |
| Description | Multiple times, my car's start/stop system has forced my car to shut down while at a stop light. After the hundredth time, I took it to the jeep dealership. They did find that my car is burning oil and that was possibly the cause of it. They did a fresh oil change and had us watch the consumption and then bring it back in when it lost enough oil to qualify as low. I've burnt 3qt of oil in 2,000 miles! We were told that chrysler said the acceptable range is 1qt every 1,000 miles. I'm over that, but chrysler doesn't want to fix the issue. |
| Category | Steering |
| Date | Jun 28, 2022 |
| State | PR |
| Description | 2019 jeep cherokee trailhawk started making a "cluncking†noise in the front suspension/steering at 12k miles. Reported the issue to the dealer @15k service (july 2020). Dealer stated there was no issue. Reported the noise again at 22k miles (march 2021)-dealer stated that engine oil leak was getting into an electrical plug for the front power transfer/traction control modules and activating features that caused the noise, which dealer “addressed†by stopping the leak. The “cluncking†noise continued getting louder. At about 28k miles, I drove through a puddle of water and the vehicle lost steering control--it pulled hard to the right and needed strong persistent correction to avoid going off-road. I got a wheel alignment and rotated the tires just-in-case. "clunk" noise continued and every time car hits a puddle/wet pavement with both tires, it pulls to the right, risking loosing total control if I don't anticipate the pull. Took it to the dealer again @ 32k miles. Informed dealer that the same “clunck†had gotten louder, the vehicle was loosing steering control every time I hit water on the road. Dealer diagnosed a noisy and defective rack and pinion, even though the previous two complaints for the same noise were ignored. I took the car to another dealer and did not inform them of the diagnosis. This dealer also diagnosed a bad rack and pinion system and tie ends and broken engine mounts. I called jeep customer service, who promised to call me back within 24 hours but never did. The car is now out of warranty for an issue I reported twice under warranty. There is a recall (v99) for defective rack and pinion units on this model but this vin apparently is not covered, although it clearly has an issue. |
| Category | Power Train |
| Date | Jun 27, 2022 |
| State | MN |
| Description | Svc 4wd light illuminated on instrument cluster. Brought the 2019 jeep cherokee in to the jeep dealership service department. I presented them with my extended warranty paperwork. Upon initial examination, the service department determined the ptu had a catastrophic failure and needs to be replaced. The warranty company sent an investigator out to ensure the repair was needed only to determine that it needs a teardown with digital images for 0. 00 customer pocket to be sent to the underwriters to make an accurate determination. Previous cherokee model years faced the same ptu failures and were covered by a jeep recall for faulty manufacturing. |
| Category | Unknown Or Other |
| Date | Jun 24, 2022 |
| State | NE |
| Description | Stop/start. The jeep will often stop while driving at any speeds, including top speed. It's as if the stop/start has kicked in abruptly stopping my car as I'm driving. When this happens sometimes, not consistently, the stop/start light will come, or ye automatic brake lift even the motor light, when the situation occurs, I try to carefully pull over if I have not speed from coast to do so. Then I manually shut the ignition off and then re-start my jeep. The engine does not usually want to restart and sometimes takes several tries (as if it's an old car in cold winter temps). I have even stalled while going through a highway intersection. Because I had just started accelerating when I stalled there was not enoug speed so I stopped in the middle of intersection. Luckily people were able to swerve. I have two friends with the same make, model and year office. Both have experienced the same issues once their vehicles reached 60,000-70,000 miles. Their dealer found the problem to be with the automatic break lock. Unfortunately because I have not completely broke down, dealers have been unable to diagnose my problem. This is a huge danger and hazard. I hope to hear this is a recall or update that will he resolved soon. |
| Category | Power Train |
| Date | Jun 22, 2022 |
| State | MO |
| Description | Ptu failure just like 2014-2016 cherokee models |
| Category | Steering |
| Date | Jun 22, 2022 |
| State | MI |
| Description | I was driving on the highway with cruise engaged at 72 mph. I suddenly lost my power steering. Exited highway immediately to investigate the warning light on the dashboard. Turned the car off for about 3 minutes, but power steering did not reset. Limped the vehicle home where it sits today. Mileage of vehicle is 45050. |
| Category | Electrical System, Unknown Or Other |
| Date | Jun 20, 2022 |
| State | IL |
| Description | The past months I've have been having trouble with my 8. 4 uconnect radio. I was told by a jeep dealership that I need a new radio paying out of my money and another dealership, originally from where I purchase the vehicle, that they can't do anything to help me. The issue is the lamination on the touch screen is peeling and causes the radio to press its own buttons all the time. I cannot use apple car play, bluetooth, navigation system, usb port, radio, maps, google maps without it going crazy. It takes me longer to get to places with maps and have unable to answer phone calls hands free. I have a 7-month baby that I constantly have in the car and would like to avoid potential accidents. There hasn't been any accidents |
| Category | Steering |
| Date | Jun 20, 2022 |
| State | AL |
| Description | The power steering in my vehicle went out while driving down a major road (speed limit 55 mph) with curves in the road. There were no warning lamps or symptoms of concern prior to the power steering going out causing the vehicle to lock up and the inability to turn or steer the vehicle. Then a “service power steering†light turned on. The vehicle is currently at dodge jeep ram of troy, al waiting to be fixed. I was notified today, that the vehicle will need the power steering rack replaced. |
| Category | Electrical System, Service Brakes |
| Date | Jun 16, 2022 |
| State | OK |
| Description | The contact called on behalf of her son who owns a 2019 jeep cherokee. The contact stated while driving approximately 35 mph, the vehicle inadvertently shut down. The contact waited a few moments and then restarted the vehicle. There was no warning light illuminated. The contact also stated that the instrument panel was blank. Additionally, the brakes would lock while depressed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 41,000. |
| Category | Unknown Or Other |
| Date | Jun 13, 2022 |
| State | PA |
| Description | The auto start/stop will power down at a red light and shut the car off completely. I will have to restart the car at the red light to prevent this from happening. It has happened several times already. |
| Category | Electrical System, Engine, Power Train |
| Date | Jun 10, 2022 |
| State | IL |
| Description | The engine and electrical system will completely shut down while in drive and will not restart right away. This happens in the middle of intersections most often when attempting to make a turn. This has happened up to ten times and in the most recent occurrence the car would not restart at all in the middle of an intersection with our baby in the back seat on a hot day. We were stuck with no a/c and no ability to get the car to start until help arrived. The car was towed to a local jeep dealership and they said it was due to the thermostat and battery which we replace but it has since happened again. In all occurrences, there were no warning signs before, during or after the engine/electrical failure. Additionally, they stated the ar may be overheating but all occurrences have happened in the first few minutes of driving with no indication of the vehicle being over temperature. |
| Category | Electrical System, Power Train |
| Date | Jun 06, 2022 |
| State | IL |
| Description | While driving at 55mph. The vehicle shutoff and would not restart. Very dangerous to lose power at that speed. Engine light came on and stayed on. Vehicle would not restart. Engine codes read high voltage on pcm modules, brake modules, automatic transmission modules. |
| Category | Electrical System, Unknown Or Other |
| Date | Jun 05, 2022 |
| State | NJ |
| Description | I was driving on a highway and the car completely shut down. There was no ability to start car back up using the power start or by pressing the start button. Was unable to shift into neutral to move the car out of traffic, causing a jam. The car needed to be dragged onto a tow bed. Took the car to jeep dealership to which no codes came up when they scanned it. |
| Category | Engine, Power Train, Unknown Or Other |
| Date | Jun 01, 2022 |
| State | FL |
| Description | Vehicle will shutdown and stall with no warning primarily when coming to a stop. The consumer stated the 2019 jeep cherokee equipped with a 2. 4l engine has a known defect with the power train. The consumer referenced recall ua9/18v-739. |
| Category | Power Train |
| Date | May 31, 2022 |
| State | TX |
| Description | Automatic transmission keeps stalling when coming to a stop or at a stop. |
| Category | Electrical System |
| Date | May 18, 2022 |
| State | RI |
| Description | The 8. 4" uconnect screen in my jeep cherokee is delaminating. When this happens, the screen will eventually become unusable and I will not be able to access my radio, climate control, safety features, vehicle settings, etc. Additonally, the screen will randomly "click" on different things, meaning that it could, at any time, call sos or 911. I am unable to use the screen at all while I am driving, so I have to pull over on busy highways to change a radio station or turn on the a/c. This is a widespread issue with vehicles that have this screen. |
| Category | Unknown Or Other |
| Date | May 18, 2022 |
| State | RI |
| Description | While driving any speed over 65 mph the hood though latched and closed will flutter. Any attempts at making hood adjustments have not worked, still continues to flutter. |
| Category | Power Train |
| Date | May 17, 2022 |
| State | PA |
| Description | The power tansfer case went bad at 50,000 miles my friend had the same vehicle and same problem with hers |
| Category | Air Bags |
| Date | May 12, 2022 |
| State | TN |
| Description | The contact owns a 2019 jeep cherokee. The contact stated that while driving at approximately 55 - 60 mph, the vehicle crashed into a deer. The air bags did not deploy upon impact. The contact sustained chest and back pain, but her daughter did not sustain any injuries. No medical attention was received. A police report was filed. The vehicle was towed to a body shop and was not yet deemed totaled by the insurance company. The dealer was made aware of the failure and informed the contact that there was no recall associated with the vin. The manufacturer was not made aware of the failure. The failure mileage was 81,555. |
| Category | Unknown Or Other |
| Date | May 09, 2022 |
| State | GA |
| Description | Several times while waiting at stop light car completely shuts off once needing to begin motion. Shut down has taken place during a turn. Car screen completely shut off as well and froze during driving. Car will turn off after trying to restart car. May stall a couple times before turning back on. Warning light shows start/ stop signal with exclamation mark. No lights were on prior to car completely shutting off. The car shutting off in mid turn could have resulted in my children and myself being seriously injured and a car rear ending or t-boning me. This vehicle has not been inspected as original dealer says this issue is not on recall and are currently backed up with vehicles due to being short staffed. Based off information provided the repairs may be costly. |
| Category | Electrical System, Power Train |
| Date | May 06, 2022 |
| State | KY |
| Description | Whenever the oil level gets below 50%, the car stalls when the engine isn't warm enough usually 5-10 minutes after turning on. If attempting to turn the car stalls and the engine shuts off and steering wheel locks up. Have happened to me 16 different times. The worst occasion is when I was on the high way going 80 mph and there was a slight turn. While turning the car stalled and steering wheel locked up. I had to brake and went onto the shoulder and luckily stopped before hitting the guard rail. Took to jeep dealership multiple times and they just said to get a quart of oil and put it in to avoid this. Apparently only for 2. 4l engines. Have had only one option to fix the problem, get an entire new engine on my dime. |
| Category | Air Bags, Service Brakes |
| Date | Apr 29, 2022 |
| State | NH |
| Description | Vehicle is a 2019 jeep cherokee trailhawk with approx. 23k miles as of 4/28. A nh state inspection failed on 4/28/22 at 3 pm due to front rotors being "very delaminated and pitted" and front brake pads wearing unevenly as a result of the rotor delamination. In the months prior to inspection, stop time/distance was noticeably increased, and light pulsing could be felt when coming to a stop. An appointment to replace the rotors and brakes was made for 4/29/22 at 10 am. Approximately 1 hour after the inspection, the vehicles in front of me came to an abrupt stop due to an intersection ahead. I was not able to stop in time and hit the vehicle in front of me, which was at a stop. That vehicle then lurched forward and hit the vehicle in front of it. After impact, the front upper and lower airbags deployed very slowly, but did not fully inflate. The radiator cracked as a result of the collision, as coolant began leaking from the vehicle and the vehicle began to smoke prior to me turning it off. There was extensive damage to the lower front bumper and hood, as well as mild damage to the quarter panels. Further damage is unknown at this time, as the vehicle was towed and is being assessed for repairs. No other persons involved in the crash were injured. I have sustained very mild bruising of my left knee from the steering column, soreness in the back of my neck and upper back, soreness in my right hip, and a very mild chemical burn in my throat (presumably from the airbag powder). |
| Category | Air Bags, Seat Belts |
| Date | Apr 23, 2022 |
| State | AR |
| Description | Went through a creek water came over my hood and then my stop/start sensor and seat belt dinger won't shut off |
| Category | Electrical System, Engine, Power Train |
| Date | Apr 11, 2022 |
| State | TX |
| Description | The car shuts off while driving without any warning whatsoever. |
| Category | Steering |
| Date | Apr 08, 2022 |
| State | NE |
| Description | I had the exact same power steering concern as other drivers have reported to jeep: homerecallssafety recall v99 – steering gear – 2019-2020 jeep cherokee recallssafety recall v99 – steering gear – 2019-2020 jeep cherokee oemdtc september 19, 2019 no comments august 29, 2019 nhtsa campaign number: 19v637000 steering rack gear may fail a loss of steering control increases the risk of a crash. Nhtsa campaign number: 19v637 manufacturer chrysler (fca us llc) components steering potential number of units affected 5,294 we were stuck on the side of the road when the vehicle stopped. Baxter jeep said they could do nothing so charged text="Who are we? We are Lemberg Law, a Consumer Law Firm" smalltext="Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win." img="balance" color="green",195. 55 to have issue fixed. Called jeep case number 82521843 and they said they are unable to assist with cost of safety issue due to being out of warranty. |
| Category | Electrical System |
| Date | Mar 15, 2022 |
| State | TX |
| Description | The touchscreen, which controls all the electronics, nav, climate, radio, phone, etc... Has been going bezerk, changing all the settings without being touched. At times, while driving forward, the backup camera has come on. The radio stations will change without notice, screen settings and options pop up. I think you are starting to get it. Once, it dialed someone 27 times back to back while the vehicle was being used. Many instances of this on web forums it is absurd, distracting to the driver, and dangerous. Incident happens multiple times - using todays date. |
| Category | Wheels:lugs/nuts/bolts |
| Date | Mar 10, 2022 |
| State | MI |
| Description | The contact owns a 2019 jeep cherokee. The contact stated that on two separate occasions, he experienced a failure with the removal of the original lug nuts placed on all four wheels. The first failure occurred when he had taken the vehicle to an independent mechanic for a tire rotation. The contact was informed by the mechanic that several lug nuts had to be broken off since the lug nuts would not unscrew after multiple attempts. The second failure occurred while the contact was on vacation and the front passenger's side tire had run flat. The contact stated that the wrench that came equipped with the vehicle could not unscrew the bolts on the flat tire. The contact sought outside assistance to remove the passenger's side lug nuts. The contact stated that the lug nuts presented a great danger and could leave a motorist stranded in the event of an emergency. The dealer and the manufacturer were notified of the failure but offered no assistance. The contact replaced all the lug nuts. The failure mileage was 0. |
| Category | Engine, Steering, Vehicle Speed Control |
| Date | Mar 06, 2022 |
| State | WI |
| Description | On saturday 3/5/22 around 2:30 pm I was driving and the engine shut off on midlle of street. No warning or any previus signs. On sunday 3/6/22 I got a low oil presure warning ligth. The safety of my family and any person around us was at risk becouse my vehicle was in movement, it could have couse an accident luckily I was driving in a street at low speed if it had happened at high speed it could be really bad. There was not an accident for police to report and today is sunday so the jeep corporation does not work on sundays, so no one have inspected the problem. Like I stated on the day after the engine shut off I got a low oil pressure warning light on the dashboard. I have read some information on internet of issues were the tiger jeep engine shuts of and couses serius accidents and I am concern for my familly safety while using the jeep. Last time I had this issue the jeep company was supposed to fix the issue of engines shutting down with the recall. Please help solve this problem before someone get into a serius accident. |
| Category | Engine, Unknown Or Other |
| Date | Mar 05, 2022 |
| State | FL |
| Description | I was driving my jeep and it shutoff randomly it is apparently a problem with the 2. 4 tigershark engines they burn oil excessively leading to a low oil shit off with no warning it has happened quite a few times |
| Category | Air Bags |
| Date | Jan 29, 2022 |
| State | NY |
| Description | On monday january 24, 2022 I was hit by a pickup truck and my steering wheel airbag did not deploy or inflate hardly at all. From inside and around that airbag it was what looked like smoke and it burned my coat and parts of my body. I also hit my nose and face on the steering wheel. |
| Category | Air Bags |
| Date | Jan 14, 2022 |
| State | GA |
| Description | I was recently involved in a car accident in the beginning of december. A truck pulled out in front of me when I was going 50 mph and I hit him in the side and it caused a significant amount of damage to the my vehicle. The other persons insurance company totaled my vehicle because of the amount of damage. However, we were surprised that the airbags didn't deploy. Nothing has been confirmed to have been wrong with them but hasn't been looked into. The vehicle was just taken to a colission center for estimates. It could have helped with the impact. My knees hit the dash pretty hard, enough to bruise pretty bad and cause pain for a few days |
| Category | Unknown Or Other |
| Date | Jan 04, 2022 |
| State | HI |
| Description | My vehicle stopped working 2 times while driving. I still had control of the brakes and steering but it was like the vehicle just shut off by itself while I was driving. Luckily I was in a residential area so I wasn't going that fast. I noticed to the control panels flashed or blinked and the car made a few beeping sounds. But after I pulled over put the car in park, shut it off then started it again it did sound like it was struggling to start again but it did and it was ok after that. But it was a scary experience, imagine if I had been on the freeway going 55 mph I've also had problems with the start stop system, sometimes it works and sometimes it doesn't. One other thing is when I accelerate sometimes there's a delay or it seems like the vehicle is struggling to pick up speed. And the last item not dangerous, just annoying.. The radio will occasionally go loud soft, loud soft. But I found a way to make it stop when it happens I just switch from am and back to fm and then it's normal again but it would be nice not to have to do that every time I get in the car. |
| Category | Electrical System, Engine |
| Date | Jan 03, 2022 |
| State | VI |
| Description | I purchased my jeep in 09/2018 and I have reported numerous times that my left fog light turns on and off while driving. I took it back to the local dealership and the technician did not find anything wrong. The problem still perists and I have decided to not use my fog lights. Secondly, my radio turns off and on by itself while driving along with occassionally appearing with the enter anti-theft lock code. I took it back to the dealership and as usual the techinician did not find any issues. Most recently since 12/20/2021 my vehicle has been stalling out while driving and the sterring wheel is locking up and the battery light comes on. This issue is now becoming very consistent and happening every day. The vehicle has stalled out on me in the past week numerous times in traffic. My engine light is on, auto start and stop system is unavailable and electronic stability control system is offline. I have report the new development to my local dealership and they can not guarantee that the techinician will assess my car any sooner than my scheduled appointment on 1/18/2022. This is a major problem and based on the research that I have done, alot of the jeep cherokees have this issue. |
| Category | Unknown Or Other |
| Date | Dec 30, 2021 |
| State | IL |
| Description | The radio screen has delaminated and navigation now does not work and the screen constantly shows the message “do you want to adjust your clock settingsâ€. Doesn't matter if I click out via “yesâ€, “no†or the “ x†in the upper right corner, it just comes back on. It also makes a clicking noise and there is a flashing light on the time on the screen. This is distracting while driving, and the screen will go black when I'm backing up so I can't see anything behind me. I am the second owner and the car is out of warranty so the dealer will not cover the cost of the repair. I have to fix it so I have my navigation and back up camera again. I did my research and apparently this is a huge problem with jeeps and chryslers. But no recall. This is affecting my driving with the screen flipping to that message and the clicking noise. My only choice is never using the radio. The dealer will order and install the new radio when I can come up with the money to pay for it. It's quite expensive. The problem has been confirmed by the dealer. They suggested I call fca, which I did and they told me there was nothing they could do to offer any price relief. |
| Category | Electrical System, Engine, Exterior Lighting |
| Date | Dec 28, 2021 |
| State | FL |
| Description | When stoped car turned off. Car cant turn on and I need to wait a while. When stoped and going to turn it turns off. It stalls a lot especially when stoped at a light or stop sign. |
| Category | Power Train, Steering |
| Date | Dec 27, 2021 |
| State | WA |
| Description | The power transfer unit is malfunctioning and steering wheel sometimes out of control. |
| Category | Power Train |
| Date | Dec 22, 2021 |
| State | CA |
| Description | The contact owns a 2019 jeep cherokee. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate. The vehicle was taken to an independent mechanic, and the mechanic related the failure to nhtsa campaign number: 18v739000 (power train). The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vin was not under recall. The failure mileage was approximately 8,500. |
| Category | Engine |
| Date | Dec 17, 2021 |
| State | CT |
| Description | Engine unexpectedly turned off without any action from the driver, while the vehicle was in motion; cause unknown. This has happened three times, so far. (engine shuts off, electronics remain on, no malfunction indicator) the engine will not restart instantly; must wait about 30 seconds to up to 5 minutes (engine turns over but no combustion). If this were to occur in an intersection, the vehicle could be stranded in the oncoming lane. Issue not reported to dealer, this seems to be a wide-spread issue with no possible resolution (see internet). |
| Category | Electrical System |
| Date | Dec 12, 2021 |
| State | OH |
| Description | Unknown. Alarm will sound randomly, exterior lights will flash on and off when vehicle is shut off. Screen display will shut off and sound will turn up and down |
| Category | Electrical System |
| Date | Dec 12, 2021 |
| State | OH |
| Description | Unknown. Vehicle stalls at red lights causing the emergency brake to come on and at least 3 attempts to restart my vehicle. |
| Category | Back Over Prevention: Camera System, Back Over Prevention: Rearview System Braking, Unknown Or Other |
| Date | Dec 06, 2021 |
| State | NC |
| Description | The 8. 4 uconnect screen is delaminating causing an internal malfunction. This presents a serious safety concern that has been repeatedly reported to the nhtsa and fca. The screen goes black and freezes; causing loss of back up cameras, loss of navigation, climate and radio changing. The screen constantly changing causes distraction to the driver posing a significant safety issue. This is a known issue and yet fca continues to put drivers, passengers and others on the road at risk by intentionally and knowingly concealing or omitting facts concerning the quality of the vehicle and the defective uconnect and the risk to safety. Fca and the dealer concealed the defect with no intent to replace or repair the defect during the warranty period. Then refuse to cover the fix that is over text="Who are we? We are Lemberg Law, a Consumer Law Firm" smalltext="Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win." img="balance" color="green",000. The issue has been reproduced at the dealer service department and on video. Prior to the complete delamination and screen failure the system would turn black and reboot frequently. No reasonable customer expects a vehicle to present a defect that exposes drivers and occupants to such a safety hazard. |
| Category | Power Train |
| Date | Nov 30, 2021 |
| State | OH |
| Description | Automatic transmission shifts hard at approximately 30 mph causing a sudden lurch. It has happened several times. It is such a sudden movement that it feels unsafe as if someone has hit my car from behind. I will be taking my car to the dealer for the first time for this issue today november 30 2021. It has not been inspected yet by anyone. There were no warnings prior to it happening. First occurrence in early november 2021 |
| Category | Power Train |
| Date | Nov 30, 2021 |
| State | IL |
| Description | Jeep's engine will unexpectedly stop while driving. Have to pull off the side of the road and then might take a few times to start and then it will continue. Very hazardous when it happens on the busier roads. This has is starting to happen now daily while driving. |
| Category | Air Bags, Electrical System |
| Date | Nov 29, 2021 |
| State | CA |
| Description | Carvana tried to drop off this jeep cherokee with the air bags exposed on both the drivers side and passenger side. There were also exposed wires on the passenger side. I rejected the vehicle and they put it right back up for sale seconds later. They also are refusing to come pick up the original vehicle that I had swapped for the cherokee. This is what I sent them: I swapped a jeep compass for a jeep cherokee (vin [xxx]). The delivery person [xxx] shows up 11/27/2021 and before he even gets the cherokee off the truck, he offers me a 0 visa gift card saying the inside is dirty. I open the drivers side door and the air bag is exposed, dirty and wet. [xxx] says I can keep it, just get it fixed at a dealership. I said “nahâ€. I go to the passenger side and it's the same situation, the panel is hanging down and there are exposed wires. I said “nah I'm not keeping this car†and I begin taking pictures of the damages. The delivery dude [xxx] then asks me not to take pictures. I did anyway. Then [xxx] says “well I'm not gone say you rejected it. Imma just leave it as is†to which I said “no it's rejected. I'm not taking this car I reject it.†I never got in the car, I have ring cameras that recorded it all. He loads it back up and leaves. Fifteen minutes later the car is back for sale on carvana. I called carvana to tell them they needed to come pick up their compass because I no longer want to do business with a company that would deliver a vehicle with defective airbags. They give me the complete run around for two days saying they can't just come get the car, contracts have to be filled. The same contract I signed with the compass was the same contract I signed on the cherokee that was instantly back for sale. How?? I never signed any financing contracts on either car because the mileage was under reported on the contract and I wasn't about to sign anything with inaccuracies. They told me it would take 10-20 business days to come get their car. Information redacted pursuant to the freedom of information act (f |
| Category | Power Train, Unknown Or Other |
| Date | Nov 29, 2021 |
| State | NC |
| Description | Roaring sound coming from front righthand at speed greater than 50 mph. |
| Category | Unknown Or Other |
| Date | Nov 18, 2021 |
| State | OH |
| Description | Recently purchased this vehicle. Fm radio volume cuts in and out randomly, and often. Some stations only work some of the time. Sometimes there is a lot of static. These are local stations that I have had no issue with in previous vehicles. Am radio and siriusxm radio work fine. Only the fm radio seems to be affected. There have been no safety concerns, and the vehicle has not been inspected yet. I have researched this issue, and it seems to be a very common issue with jeep that needs fixed. If the problem is this common, there should be a recall to have this issue fixed. |
| Category | Unknown Or Other |
| Date | Nov 15, 2021 |
| State | IL |
| Description | There is something wrong with the stop start functionality on this vehicle. I am not sure how it is connected to the car but it causes my car to stop while I am driving literally. I've had this issue since I purchased the car I took it to the dealer to get fixed twice and called the manufacturer three times. I am having the issue again. I advised that dealership as well as jeep that I could get hurt if someone hits me from my car stopping abruptly ( I live in chicago people drive fast and dangerously ) and they have done nothing to assist me with resolving the issue. But, whatever they keep fixing isn't the problem and I think that this is a violation of the law to have an unsafe vehicle on the road and I believe someone ( either jeep or the dealership) were aware of the issues before I purchased the car. But , if I trade it in then someone else will just adopt the unsafe car at this point I am not sure what to do but reach out directly to the government but, I don't want to die my life is important to me and I cant just go buy another car I am not wealthy. I also , dont want someone to drive this car and something happens to them. |
| Category | Engine |
| Date | Nov 12, 2021 |
| State | MD |
| Description | The contact was renting a 2019 jeep cherokee. The contact stated that after starting the vehicle, the vehicle stalled. The contact had to pull over, park the vehicle, and restart to correct the failure. The vehicle rental company, hertz (1319d rockville pike, rockville, md 20852) was made aware of the failure but informed the contact that there was no recall associated with the vin. The manufacturer was not made aware of the failure. The failure mileage was approximately 27,000. |
| Category | Electrical System, Engine, Power Train |
| Date | Nov 03, 2021 |
| State | GA |
| Description | Car just stopped for no reason going 65 mph on the highway. Could have been a very bad accident. |
| Category | Electrical System |
| Date | Nov 01, 2021 |
| State | NV |
| Description | Second time in under a year battery went dead. The first time, while I did take it to the dealer to get it replaced under warranty, still puzzling as to what is draining the battery. Dealer said alternator was good. I'm taking in today to get it fixed. My car is all factory, no mods, no add one. This is my daily driver, drive about 36 to 40 miles highway. |
| Category | Electrical System, Engine, Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Oct 31, 2021 |
| State | CA |
| Description | Vehicle will not unlock or respond to key fab, after waiting it sometimes does, other times disconnecting negative battery cable and reconnecting it, function is restored. Far worse is at time when driving total electrical system failure occurs, engine fails, all dash board lights fail, light turn lane indicators and door locks. This has happened repeatedly and last time in heavy freeway traffic exiting. Took car to dealer and he said it was a low battery, this is the 3rd battery in 20 months. Dealer had car for 7 days and returned it now with electronic start stop not functioning, after 3 weeks problems are still there, an independent mechanic says these are known jeep problems, and confirmed it is not low battery voltage, I'm an electrical engineer and these failures happen when battery is at 14. 0 volts, fully charged after 90 minutes of driving, and then car will start perfectly to only fail again. At this time I feel it's not safe to drive . |
| Category | Electrical System, Engine, Power Train |
| Date | Oct 30, 2021 |
| State | WI |
| Description | About a year ago I took the vehicle in for a recall notice. Software update needed to be run due to the vehicle shutting off during operation. I took the vehicle in for the recall service. Since the recall my vehicle has now started doing the same thing. It seems to happen when slowing to a stop or downshifting. Vehicle totally shuts off, no lights, including break lights, everything shuts off including radio, hazards won't go on, car just totally shuts off. Happened to me at a busy intersection tonight and I nearly got rear ended. Only warning light was the battery when attempting to restart the vehicle. This has happened 4 times in the last two days, this is my only vehicle and I must drive it. |
| Category | Service Brakes, Structure:body |
| Date | Oct 21, 2021 |
| State | AR |
| Description | The contact owns a 2019 jeep cherokee. The contact stated that while driving downhill at approximately 30 mph, the brake pedal was depressed and went to the floorboard. The contact stated that an excessive amount of pressure on the brake pedal was needed before the vehicle came to a stop. The contact took the vehicle to the dealer who diagnosed that there was excessive rust on the rotors. The contact was informed that the rotors, calipers, and brake pads needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 15,500. |
| Category | Service Brakes, Air:disc:rotor |
| Date | Oct 21, 2021 |
| State | AR |
| Description | The contact owns a 2019 jeep cherokee. The contact stated while driving at 30 mph, the contact was going down a winding road. The contact was depressed on brakes pedal would not fully stop until the contact depressed on the brake pedal all the way to floor for the vehicle to stop. The contact had to pulled ;the vehicle over to the side of the road a wait a few minutes for the brake pedal to come back up. The contact was able to continue to drive however the contact is now hearing squeaking noise coming from the brakes while driving. The contact took the vehicle to a local dealer who diagnosed the failure as the rotor and caliber on service brakes would need replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,395. |
| Category | Electrical System, Engine |
| Date | Oct 17, 2021 |
| State | WY |
| Description | Vehicle will shut down and reset while in traffic. Will take 5 plus minutes to be able to turn back on. Emergency brake will automatically engage. Ac compressor failed no longer working. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Oct 15, 2021 |
| State | CO |
| Description | While driving, the jeep suddenly loses all power and shuts down. This is extremely dangerous as it seems to happen at random. So far only on side streets, but what if I was in the middle of an intersection? The manufacturer knows this is an issue with the model year and make, complaints litter the internet. They have not issued a recall, I suppose someone needs to die first. |
| Category | Power Train |
| Date | Oct 14, 2021 |
| State | PA |
| Description | Svc 4wd service light came on - power transfer unit failing. 75000 miles on 2019 cherokee latitude plus. Warranty was only 60000 miles. Should it fail while driving then jeep could not get out of other traffic's way. Dealer inspected it and confirmed ptu failing and needs replacement. My vin is not on a recall list. I first noticed a few months ago a loss of power when either turning at a light or pulling out at a light. Dash warning light came on traveling at 40 mph near home. |
| Category | Electrical System |
| Date | Oct 13, 2021 |
| State | NJ |
| Description | 1) the radio screen display has become streaky. The term used by the dealer is "delamination". This "delamination" can be easily seen whether radio is on or off. 2) the uconnect function of the radio without prompting: a) switches back and forth between satelite radio and am radio. B) randomly calls people on the phone contact list. Numbers 1 and 2 above cause driver distraction and makes it harder to read vehicle information such as back up camera and navigation displays. The dealer has confirmed "delamination". There were no warning lamps, messages, etc. The issue first occurred in february 2021. |
| Category | Electrical System, Unknown Or Other |
| Date | Oct 06, 2021 |
| State | IL |
| Description | Unknown the radio fades in and out. Happens only some of the time but if it is going to happen it happens right away or it doesn't happen at all. It sounds to me like the wiring is faulty. I checked the uconnect website and it says my software is up to date. I have seen this same complaint all over the internet. My sister-in-law has the exact same problem. Jeep refuses to take responsibility or really figured out the issue so that it can be fixed. There has to be something they can do. It is maddening and really sounds like it could be something applied to the lemon law. |
| Category | Electrical System, Engine, Vehicle Speed Control |
| Date | Oct 05, 2021 |
| State | MO |
| Description | First the auto stop quit working. The vehicle lost power as I was driving and no warning lights have come on. Now the cruise control has stoped working with no warning lights. Periodically the vehicle will lose power the radio/screen will reset as your driving. |
| Category | Electrical System |
| Date | Oct 05, 2021 |
| State | TX |
| Description | At least three times the jeep has turned off while at a stop but still in drive. The automatic start seems to be related. Now the automatic start has shut off on its own (was not manually disengaged). The first couple of times this occurred we were at a light and the auto start was on so the jeep went idle. When we pushed to turn the auto start button to off , the vehicle completely shut down while in drive. We had to pt jeep in park and restart engine. |
| Category | Electrical System, Fuel/propulsion System, Power Train |
| Date | Oct 05, 2021 |
| State | AR |
| Description | I have the 2019 jeep cherokee high altitude 2. 0 turbo 9 speed transmission. We have had this same problem since we bought this vehicle. It doesn't happen all the time but I believe is getting worse. The notorious very very hard shifting & stalling problems. This seems to happen at any speed, at anytime, & doesn't matter how you drive it the problem still persist. You can be driving 35 mph on a straight stretch, no breaking, no change in acceleration, and it will suddenly shift very hard! The other problem that I believe is connected to this is stalling before it decides to shift. Sometimes 3 to 5 seconds before shifting very hard into gear after it finally decides which gear it wants to shift into. It has created some very scary moments that my family & I could have got into an accident multiple times because it took so long to shift. Please be my guest & inspect it! No check lights or anything like that. I did have the battery go bad a year after we bought it. That might have to do with the start/stop system even though it is equipped with a bigger battery and better starter. |
| Category | Unknown Or Other |
| Date | Oct 05, 2021 |
| State | PA |
| Description | The start/stop function frequently failed and the car struggled to start up. Took it to the dealership and they said it just needed a software update. The software update did not fix the issue and my car failed to turn back on at a traffic light once it turned green. I did some research on the issue and found many other 2019 cherokee owners have had the same issue and those people all said there was a dead spot on the starter. Took my car back to the dealership's service department and was told I needed a new starter. It's a just barely 2 year old vehicle. It should not need a new starter already. And the issue started in 2020 but got significantly worse this year. It puts people's safety at risk. Some have even said the start/stop feature shut the car off mid turn. I'm in a rental car right now until the car is fixed. |
| Category | Power Train |
| Date | Sep 24, 2021 |
| State | AR |
| Description | The contact owns a 2019 jeep cherokee. The contact stated while driving approximately 30 mph, the vehicle stalled without warning. The contact pulled over and restarted the vehicle. The contact stated that no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed and repaired however, the failure persisted. Upon investigation, the contact associated the failure with nhtsa campaign number: 18v739000 (power train). The manufacturer was not informed of the failure. The failure mileage was approximately 32,000. |
| Category | Tires:tread/belt |
| Date | Sep 21, 2021 |
| State | FL |
| Description | (continental pro contact tx 225/55r18 - mold numbers 417777 and 408589) tire belts in both passenger side tires failed at the same time while driving on the interstate. The car started shaking while I was driving. There was no warning, no loss of tire pressure. Broken tire belts confirmed by dealer. Dealer disposed of tires because they were not told to hold them by continental tires. Tires mold numbers are not part of previous recall, but seem to have had same issue. |
| Category | Unknown Or Other |
| Date | Sep 20, 2021 |
| State | KY |
| Description | My vehicle stalled twice while pulling out into traffic. It starts back up but I have to put it in park and then restart it. |
| Category | Power Train, Vehicle Speed Control |
| Date | Sep 18, 2021 |
| State | KS |
| Description | The p2122 obd-ii trouble, or fault, code means that the vehicle's on-board computer has detected low voltage in the throttle position sensor (tps), which is usually below 0. 17 volts. The battery is also at 8. 3 volts indicating a potential short somewhere and potentially a faulty alternator. This is not what you want while driving a vehicle. |
| Category | Engine, Unknown Or Other |
| Date | Sep 15, 2021 |
| State | CA |
| Description | Going from park to reverse the vehicle reverse starts flashing and driving forward. This happened to me in january 2021 and march 2021. During parallel parking the breaks also decide to turn on. Driving slow in a parking lot the engine has turned itself off. It has done this indefinitely while driving where the engine light turns on. Shifting from drive to park has also caused the vehicle to reverse. Shifting from park to drive has caused the d to blink and start reversing. The car is hard in steering at times and the radio and ac have random turned themselves on while I'm driving without me doing it. Since the computer is recalled I do believe these issues mean the vehicle has a transmission issue. It cannot calibrate what gear it's in properly. |
| Category | Engine |
| Date | Sep 12, 2021 |
| State | CO |
| Description | My car has randomly started leaking between the transmission and engine, its causing my jeep to constantly have to be refilled on oil, I spoke with the dealership near me, and I cant be booked for another 2 weeks, im not sure this is healthy for my vehicle nor my family due to this being our family car. |
| Category | Electrical System, Engine, Exterior Lighting |
| Date | Sep 11, 2021 |
| State | TX |
| Description | On several occasions my vehicle turned off while driving. When vehicle turns off, steering wheel locks up and my turn signals do not work. We bought and replaced a new battery. Within a week the issue started again. Today it happened twice within 45 minutes apart. Again, the car completely turns/shuts off. We have to find a safe way to stop, put it in park, wait a couple of minutes then turn it back on. |
| Category | Engine And Engine Cooling:engine:oil/lubrication:filter/screen |
| Date | Sep 09, 2021 |
| State | NJ |
| Description | The contact owns a 2019 jeep cherokee. The contact stated that after the vehicle had an oil changed performed by an independent mechanic, the contact noticed that there was oil leaking onto the ground. The vehicle was taken back to the independent mechanic and diagnosed as a transmission leakage. The vehicle was then taken to the dealer and diagnosed with a cracked oil filter adapter from the oil change by the independent mechanic. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 24,397. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Sep 09, 2021 |
| State | NY |
| Description | The car was being operated by my daughter nicole on the highway when the car in front of her stops suddenly. The collision avoidance system did not engage there was no warning and the brakes did not automatically engage. It resulted in a minor rear end collision without airbags. The dealer has already checked the system and says there are no faults. I have other chrysler vehicles and I have seen the system activate on all of them at one point or another. Never before has one not activated in a situation where it should have. |
| Category | Power Train, Steering |
| Date | Sep 09, 2021 |
| State | NC |
| Description | The contact owns a 2019 jeep cherokee. The contact stated while driving 65 mph, the vehicle was shaking. There was an abnormal noise detected from the front and rear of the vehicle. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle was working as designed. The vehicle was taken to the local dealer who informed the contact that there was an unknown issue with the tires. The vehicle was not diagnosed or repaired. The manufacturer was notified however, no further assistance was provided. The failure mileage was unknown. |
| Category | Engine |
| Date | Sep 03, 2021 |
| State | MA |
| Description | The contact owns a 2019 jeep cherokee. The contact stated while stationary, the vehicle would stall. The contact stated no warning lights were illuminated. The vehicle was towed to a local dealer where it was diagnosed and repaired but continued to experience the same issue. The manufacturer was not informed of the failure. The failure mileage was approximately 75,000. |
| Category | Electrical System |
| Date | Aug 30, 2021 |
| State | FL |
| Description | Front panel electrical lights and radio do not work |
| Category | Power Train |
| Date | Aug 23, 2021 |
| State | AL |
| Description | The contact owns a 2019 jeep cherokee. The contact stated that his wife was driving and stopped at a red light; when the light turned green, the driver attempted to accelerate and the vehicle began to slowly accelerate at a low speed and the vehicle shuddered and stalled. The driver restarted the vehicle to continue driving however, the failure recurred intermittently several times. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 63,000. |
| Category | Electrical System, Engine, Power Train |
| Date | Aug 13, 2021 |
| State | OH |
| Description | Unknown of what the issue is but since I bought my 2019 jeep cherokee latitude recently I've took it in for service multiple times paid out of pocket because when I slow down it shudders bad and stalls at time this is dangerous I was on the highway and it stalled dead right in the lane and a semi truck almost crashed into me. I took it to the dealership they first said my oil was 1 quart low which I didn't believe then they did a pcm update on another visit and problem is still there this almost gave me a heart attack I could have got killed! Either reimburse me for the problems or investigate what this could be. |
| Category | Steering |
| Date | Aug 11, 2021 |
| State | VA |
| Description | My husband and my son were driving my jeep on the highway going 70 mph when with no warning there was absolutely no power steering and almost went off the road over an embankment. Luckily it was my husband driving because I would not have been able to control the car. When researching this year of jeep, there is a recall for this issue on only a certain number of vehicles, but of course when I put my vin in my vehicle is not on the recall list and I also see several complaints of the same issue with the steering and not being on the recall list. This is a huge safety issue and needs to be address immediately. |
| Category | Unknown Or Other |
| Date | Aug 11, 2021 |
| State | TX |
| Description | There is a stall when driving. A lot of the time when you stop and go it stalls for a second before it goes. It also happens when I am driving. If I am pressing on the gas it will stall as well. It has almost caused me to have an accident when it does the stall. |
| Category | Electrical System, Service Brakes, Vehicle Speed Control |
| Date | Aug 08, 2021 |
| State | TX |
| Description | My vehicle turned off in traffic, the emergency break kicked in, jerked my car backwrads, and then turned back on almost causing me to wreck. It has happened three times. |
| Category | Engine, Fuel/propulsion System, Power Train |
| Date | Aug 06, 2021 |
| State | NC |
| Description | Check engine light came on. Had it diagnosed within 5 minutes. Code p0123 came up. That is the “throttle/pedal position sensor/switch “a†circuit high inputâ€. Specific part # 5184349af. It is built into the throttle body, so whole throttle body must be replaced. Vehicle only has 40,000 miles. Parts dept at dealer told me they had several of these parts in stock. He was surprised. They only do that when they know there is a problem. It is a safety issue. It can fail and cause engine to quit. Jeep refuses to acknowledge an existing problem. It needs government investigation for safety. I can send picture of diagnosis printout if needed. |
| Category | Air Bags, Electrical System, Steering |
| Date | Aug 02, 2021 |
| State | WV |
| Description | This particular year and model of jeep has 2 recalls not registered to my vin number related to my accident. Airbags- impact and acceleration sensors. Steering- steering rack gear. Tonight while driving my jeep to my local walmart, my steering completely quit and locked up on me causing me to go off the road, hit a speed limit sign, almost roll my vehicle, and cause possible irreparable damage that may total my vehicle all together. The impact was hard enough to cave in my whole front passenger side fender, rip my mirror completely off, dent both passenger doors deeply, bend my door frames, and almost completely tore off my rear fender. During this, my air bags did not deploy, and I know the accident was bad enough that they should have. This could have been life threatening, and could have ended entirely worse than what it did. My power steering pump seems to be working fine, but my jeep itself is still registering it as a power steering issue, which makes me believe that there are significant electrical issues with the jeep itself. |
| Category | Air Bags |
| Date | Jul 28, 2021 |
| State | WA |
| Description | Air bag service light intermittently comes on. Random occurrences however light will remain illuminated, clear after a period of time the car is off. Days later light may come on or weeks. Taken to dealership several times however since the light is intermittently illuminating they can't "re-create the issue". |
| Category | Engine |
| Date | Jul 21, 2021 |
| State | WA |
| Description | Aug 29,2019 I purchased a 2019 jeep cherokee latitude new from town chrysler jeep of wenatchee wa. Shortly after I had several issues with the vehicle. My main concern is at times we are not able to accelerate when needed w/no warning. I brought the vehicle in to the dealership . I was told no codes were stored and sent away . This has happened to my family and I several times almost causing us to get into collisions. The last incident occurred may 5th, 2021 again not able to accelerate when I needed. We have jeopardized our safety as well as the publics too many times. I again took the vehicle into the dealership and demanded them to figure out the issue again, as we are not safe driving it. The general manager clayton was in contact with the chrysler corporation and the star technician. Clayton requested buy back of the vehicle. They declined his request so I filed a case #, I again stated my concerns for safety which now brings us to day 77 and the vehicle still sits at the dealership. They only drove it 46 miles, when I was told it was being driven daily. Unacceptable, I told the dealership as well as my case worker that at times I could go 2 months w/out incident , there is no warning what so ever, and only driving the vehicle 1. 67 miles per day is not taking this malfunction seriously. This is not going be enough driving to "duplicate" the issue. Unfortunately I ended up leaving the vehicle on the lot and purchasing a different one as we have a surgery coming up on july 30th and needed my focus to be on family. I still have concern for public safety if this vehicle is resold. I expressed this many times to corporate as well the dealership. I no longer own the the vehicle I took the loss for safety but I feel the need to continue to express my concerns. I also want to add how poorly I was treated by corporate which was completely unnecessary . Thank you for your time ! |
| Category | Power Train |
| Date | Jul 19, 2021 |
| State | FL |
| Description | The contact owns a 2019 jeep cherokee. The contact stated while driving 45 mph, the low oil warning light was illuminated. The contact was able to park on the side of the road and add oil before continuing driving to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the power train control module to be replaced. The vehicle was not yet repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 60,400. |
| Category | Back Over Prevention: Warnings, Electrical System |
| Date | Jul 14, 2021 |
| State | CT |
| Description | I bought my 2019 jeep cherokee in february 2021. I've had issues with the vehicle not starting about 2 months after I bought it. Recently I have had to jump start my car to get it started. On the highway this evening all these warning lights were popping up, and my vehicle just shut off, everything. Thankfully I was able to get into the breakdown lane. After a while, I was able to start my vehicle and check the vehicle information. My battery voltage was at 17. 1. I safely got my vehicle home. I let the car sit. Then tested the voltage on the battery and it was normal. The alternator was good as well. However, the minute I start my car, the batter voltage is in the red again. My 5 year old daughter was in the vehicle, I was driving on interstate 84 in connecticut. We could have been injured or killed if I did not get to the side of the road. |
| Category | Electrical System, Engine |
| Date | Jul 11, 2021 |
| State | DC |
| Description | On hot days/days when a/c is running, the car will fully shut off when stopping at a stop light when the auto-off functionality is on (which is by default “on†with every ignition cycle). The lights go out, the dashboard computer and instrument panel go dark and then the car does a hard reignition. From time to time the the car will not turn back on automatically giving an error to the effect of “power on/off required.†in this instance the vehicle must be shifted to park to be able to reignite the engine chambers and then the vehicle must be put back in drive - taking ~30 seconds and causing traffic snarls - endangering fellow travelers and those in the vehicle. |
| Category | Engine, Power Train |
| Date | Jul 02, 2021 |
| State | NY |
| Description | The contact owns a 2019 jeep cherokee. The contact stated that there was an abnormal sound coming from under the hood while driving. There was no warning light illuminated. The vehicle was taken to the dealer to be test-driven however, the mechanic was unable to duplicate the issue. The manufacturer was made aware of the failure and suggested that the vehicle be taken back to the dealer to be diagnosed. A case was opened. The vehicle was taken back to the dealer but was not diagnosed nor repaired. The contact stated while driving at 50 mph, the accelerator pedal was depressed however, the vehicle failed to accelerate above 50 mph. There were no warning lights illuminated. The vehicle was not repaired. The approximate failure mileage was 4,000. |
| Category | Engine |
| Date | Jun 21, 2021 |
| State | TX |
| Description | Our jeep cherokee caught fire spontaneously on friday night around 11:30pm. The fire started at the front of the passenger side of the vehicle. The fire started shortly after a warning message that read "4wd overheated. Temporarily unavailable." there were 3 adults and 1 infant in the vehicle that were put at risk during this incident. Not only due to the fire starting in the vehicle but being stranded on the side of a major highway for over an hour. Emt, police, and fire department responded to the call. We are pending a review by insurance representatives and the manufacturer. The vehicle is available for inspection upon request. |
| Category | Engine, Power Train |
| Date | Jun 17, 2021 |
| State | MA |
| Description | While driving my 2019 jeep cherokee with 18,261 miles suddenly the vehicle completely stop in the middle of the road. Lucky this happened on a side street not on a highway or a busy intersection that could have resulted in a injury or even a death. I was trying to step on the gas pedal but the vehicle would not move. I have noticed on my center console display was black nothing was display no radio or climate controls. On my front dashboard display had a warning of service transmission restart in park. The engine light was display also the battery, emergency parking brake, and the traction control was display. This event happen five times in two days. I have taken this vehicle to a jeep dealership and they are saying that the transmission needs to be replaced. I am saying to myself that this is a jeep cherokee with 18,261 miles on it. This type of vehicle should have a nationwide recall and the nhtsa should have a hard look at this situation and the consumer complaints on this vehicle. This type of vehicle should not be driven on a public road or even a highway. For a consumer driver this type of vehicle is unacceptable the vehicle is a death trap. |
| Category | Vehicle Speed Control |
| Date | Jun 08, 2021 |
| State | NY |
| Description | In january of 2021 I was driving my vehicle out of the car wash when it suddenly accelerated on its own across a busy roadway out of the parking lot. The vehicle was going 65 mph without my foot on the gas. I had to keep my foot on the brake to control its speed and get myself to work that way. I got the car to stop in those parking lot and put the vehicle in park. The rpms shot up to 5000, the stop start and a couple of other warning lights were on. I shut the vehicle off, restarted it and then it was fine as if nothing ever happened. After work I brought the vehicle to the dealer, they checked the obd computer and verified that the incident happened. They replaced some sensor and everything was fine until may 20th, 2021. On that day the vehicle started to accelerate on its own again. I immediately pulled into a walmart parking lot, put the vehicle in park, took a picture of the dashboard to show the dealer and turned the vehicle off. I did not run the car long enough for the warning lights to come on. I restarted the vehicle and again it was as if nothing happened. I bright the vehicle to my dealership and as of 06/08/2021 it is still there waiting on chrysler to figure something out. The dealer cannot fix it unless they can get it to happen again because I did not run the car long enough for the obd computer to register and record the second incident as per chrysler's policy. |
| Category | Engine |
| Date | Jun 04, 2021 |
| State | NY |
| Description | The contact owned a 2019 jeep cherokee. The contact stated after parking the vehicle near her residence, she saw fire coming from the front passenger's side of the vehicle. The contact stated that there was no warning light illuminated. The contact exited the vehicle with her dog before the fire caused an explosion and consumed the vehicle. The fire department extinguished the fire. A police report was filed. The contact was not injured nor sought medical attention. The vehicle was deemed a total loss by the insurance provider. The contact called and notified the local dealer of the failure. The manufacturer was not informed of the failure. The failure mileage was approximately 28,000. |
| Category | Steering |
| Date | Jun 02, 2021 |
| State | GA |
| Description | The contact owns a 2019 jeep cherokee. The contact stated while driving 70 mph, the vehicle lost motive power, shuddered and jerked making it difficult to steer the vehicle. The vehicle swerved into an intersection and into the grass. The contact manually steered the vehicle back into the lane and pulled the vehicle over to the side of the road. The contact inspected the vehicle but could not find a cause for the failure. The contact continued driving to the residence with only manual steering available. There was a power steering warning light illuminated on the vehicle after the failure occurred. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | May 29, 2021 |
| State | TX |
| Description | While stopped @ traffic light or stop signs, when start to go car jumps when gas is applied. Has not been reported to anyone yet, no warning lights displayed. Has not caused accident as of yet. Electrical equipment has had problems since came off lot.@ times usb ports work @different times. It says to connect device every time even when it's plugged in already, I'm not sure if jumping is motor or transmission. I was told by dealership ( salesman) that the problem with usb problem was ok. I'm afraid it may cause safety issues in the future ( jerking engine). |
| Category | Steering |
| Date | May 24, 2021 |
| State | OH |
| Description | The contact owns a 2019 jeep cherokee. The contact stated while driving 35 mph, the electric power steering failed and the steering wheel ceased. The power steering assist warning light was illuminated. The contact drove the vehicle in manual steering mode to his residence. The vehicle was taken to the dealer however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that the vin was not included in a recall. The manufacturer referred the contact to nhtsa to file a complaint. The failure mileage was 65,000. |
| Category | Electrical System, Unknown Or Other |
| Date | May 19, 2021 |
| State | NV |
| Description | My 2019 jeep cherokee stalled at a red light, stalled inside a car wash (brake light on) unable to move. Then twice this week stalled at stop sign battery light came on. Battery is perfectly clean all connections are tight. |
| Category | Power Train |
| Date | Apr 30, 2021 |
| State | OK |
| Description | Service light on dash "svc 4wd" took it to the dealership stated power transfer unit solenoid bad. Ordered part and when received pulled ptu off vehicle and removed solenoid. Saw that ptu had internal damage and ordered new ptu. Replaced ptu when received. This is same failure of the 2014-2018 cherokees recall. My 2019 was not included. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Apr 28, 2021 |
| State | SC |
| Description | Vehicle has stalled (completely shut down with no steering ability) while driving on 3 separate occasions. No warning lights of low oil or issue with vehicle. Burning through oil at 1 quart for every 800 miles (unheard of) for casual driving in normal conditions. Car will rev very high and not change gears smoothly. Hesitation on starting and hesitation and sputtering on normal acceleration. Many issues and have only had the vehicle for less than 3 months. |
| Category | Electrical System, Exterior Lighting, Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Apr 27, 2021 |
| State | OK |
| Description | I have received warnings on my dash since the vehicle was brand new. Auto stop start continues to malfunction . Parking brake deploys itself and some days the steep won't turn on and touch screen doesn't work. Since all this happens while I am driving and not at dealership they insist it doesn't occur and haven't repaired even after keeping my vehicle in their shop for the first six months I owned it. |
| Category | Engine, Fuel/propulsion System, Power Train |
| Date | Apr 26, 2021 |
| State | IL |
| Description | While driving my jeep suddenly shut off. This happened twice, so I took it to liberty jeep in libertyville. I was told that they would need to do a pcm reprogram and that it will now burn 1 quart of oil per every 1000 miles and that I would need to keep an eye on it to continue to top of the oil so the jeep doesn't shut down. This is not acceptable for a dealership to say. I am fearful of driving long distance on highways with this now and would like to get out of this lease. I have attempted to discuss with the dealership and I haven't had any luck. Owner or managers do not return any emails or phone call. This is very disturbing. |
| Category | Engine |
| Date | Apr 18, 2021 |
| State | IA |
| Description | While driving my jeep will stall at a stop sign or turning. So stalls while stopped or moving. Put it in park, then eventually starts. Scary because as it is trying to start my flashers do not work. Have had everything checked and battery, alternator and engine show no codes or that they are ok. |
| Category | Engine |
| Date | Apr 15, 2021 |
| State | IL |
| Description | My car doesn't hold oil oil change and not even two weeks later my car is dying in the middle of the highway and I almost got killed by a car also are you going around to turn in my car dies because there's no oil even though I just got an oil change weeks prior but my car doesn't hold any oil and my car shuts up I almost got killed several times and he give me the runaround my car is brand new only year old and I spend 100s on oil but I'm scared for me and my child life!! When I'm turning in front of car how would you feel if your car shut off there a car coming I'm very angry and upset I'm paying for a car I don't feel safe in |
| Category | Power Train |
| Date | Mar 26, 2021 |
| State | FL |
| Description | Service light on dash "svc 4wd" took it to the dealership, and they told me in 30 minutes it was the transfer case gone bad. 2014-17 had a recall on the same issue, and they already knew what was wrong with it. Your 2019 was not included with this recall yet, but it is going to cost your ,500 for us to fix it. A full diagnoses requires the transfer case to be remove and a test to see if the gears turn, and that is a 4. 5 hour labor job. This was not done, because the dealership already knew the transfer case was faulty. I called jeep and opened a case # 78851829, but they told me it was vin# sensitive and the 2019 cherokees have not been added to the recall for the 2014-17 yet. Save my receipts, so I can be reimburst on this model is added. |
| Category | Electrical System, Engine |
| Date | Mar 22, 2021 |
| State | TX |
| Description | Electronic stability control" light comes on and either the car fails to accelerate properly (even after turning car off and on) or the car shuts off and won't restart. When the car won't restart, you can't even put the car in nuetral to push it out of the way, but the radio and dashboard do light up - electronic stability control light is on. With the acceleration issue, if I'm on the freeway and need to accelerate to pass a car or move out of the way, I can't - it's way too slow. I have to just stay in the slow lane and be very careful. I've brought in to dealerships 4 times from nov 2019 to march 2021. Once they just turned the car on and off and said it was fine because it reset itself. The next time, they replaced the battery. The next time they replaced a switch for the electronic stability, the next they said the battery terminals were loose and corroded. |
| Category | Engine, Power Train |
| Date | Mar 21, 2021 |
| State | MA |
| Description | Car stalls while driving. Has occurred well over a dozen times. While driving, there is suddenly no power in the engine. After several visits to dealership, it was decided that this is due to low oil levels. I was told to check oil at every fill up, something I have not had to do since 1979. At every oil change (not at dealership), I am told that my vehicle burns oil. As stated in a recall previously:'an engine stall while driving can cause a vehicle crash without prior warning). The danger also lies in the replacement of oil while car is in the middle of a road. We need a new engine. |
| Category | Structure:body |
| Date | Mar 19, 2021 |
| State | IL |
| Description | Since I bought our 2019 jeep cherokee new, the hood has had a bad flutter. It flutters bad enough that it sets off the auto stop/start light. Have had it into the dealer at least 6 times and no resolution. It flutters so bad that it seems the hood is actually going to fly open. It really gets bad when you pass another vehichle. |
| Category | Electrical System, Engine |
| Date | Mar 18, 2021 |
| State | CA |
| Description | I bought my jeep cherokee latitude plus in may 2019. 6 months later the stop/go function stalled and the car turned off during a turn at the light. I almost gotten rear ended with my daughter in the back seat. Had to put it in park to get it to turn on again, mind you I am still in the intersection. The car turned on but continually did that at least twice a week. The is unsafe to drive, I do not know how it has 4 out of 5 stars. The car has a hard time starting. I have to try several times to turn it on. Until recently, it just won't turn on any longer. Battery is fine. The starter is not doing its job. I have to get it towed to the dealer about an hour away to get it looked at and fixed. Don't know if it can get fixed. I have read that other owners of this vehicle have had the same trouble and seems as though their car is always in trouble. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Mar 17, 2021 |
| State | KY |
| Description | My 2019 jeep cherokee with the 2. 4l has repeatedly stalled while driving since purchasing 4 months ago. Upon doing research, I see there's been many recalls on similar vehicles with the same engine and year as mine, however mine is not covered. Considering my vehicle is also stalling while driving and decelerating, I am filing a complaint to broaden the recall to include more vins. On four separate occasions, my vehicle stalled while driving when slowing down but still in motion. It will not stay running for the past week when decelerating. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Mar 17, 2021 |
| State | KY |
| Description | For the past 4 days, my vehicle stalls while driving without warning. It happens each time while decelerating, but still in motion. There are/were recalls on the exact year and engine models as my vehicle, but according to my vin, mine is not included so I am filing a report. It is a 2019 2. 4l and stalls when in motion. |
| Category | Unknown Or Other |
| Date | Mar 15, 2021 |
| State | MO |
| Description | Fm radio fades in and out. And volume changes drastically with different station changes. Sometimes restarting the car helps. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Mar 12, 2021 |
| State | LA |
| Description | The a/c does not work at all , the car is only 2 years old . |
| Category | Engine, Power Train, Suspension |
| Date | Mar 10, 2021 |
| State | HI |
| Description | I drive a 2019 jeep grand charokee latitude. I approached a stop light last month at a major intersetion and the engine shut off. The car behind me almost rearended me with my new born. Omg this car is not safe to drive if it just shuts off for no reason. Later this month the front suspension started making alot of noise. The car has 43000 miles. Observed the passanger side strut mount clip that keep the strut from seperating from wheel wheel loose. Strut failed and caused issues with drive train. Car is on blocks in my garage know awaiting struts and strut mounts. The jeep used a very small plastic clip to secure the top part of the strut, so in my case when the strut failed, the clip came loose and almost seperated leaveing the top of strut un-attached to anything omg! This a hug safty issue. Why has nhtsa not investigated this poor design. A placstic clip to hold a strut that is supporting the front end of a vehicle!!. |
| Category | Electrical System, Engine |
| Date | Mar 08, 2021 |
| State | LA |
| Description | This vehicle stalls out in traffic and stutters when started. Even when the autostart button is "on" the car hesitates and stalls from stop to go. I have almost been hit when trying to pull out from an intersection from a stop. The suv smells of burning oils all the time. I set a service appt with the dealer to assess the stalling problem and burning oil smell. I was told that the stalling was from the "engine performance" and nothing could be done. As far as the burning oil smell, I was told the engine burns through 1 quart of oil per 1,000 miles and I will need to constantly check the oil. They cannot do anything about it, it is the way it is made. This is unacceptable and extremely dangerous! Jeep has not been very helpful. |
| Category | Power Train |
| Date | Mar 05, 2021 |
| State | PA |
| Description | Clutch slips when downshifting. Also when shifting the jeep in reverse a gap is felt before the jeep lurches in gear seems like the gear is engaging late. |
| Category | Engine, Lane Departure: Assist, Lane Departure: Blind Spot Detection |
| Date | Feb 25, 2021 |
| State | MS |
| Description | The engine light came on and it was said that it was the evaporator canister and that it had to be replaced. |
| Category | Engine, Steering |
| Date | Feb 21, 2021 |
| State | IA |
| Description | Oil change and recall completed 3,000 miles ago for oil consumption issue. Drove 3,000 miles and stalled on roadway immediately following a right hand turn. During shutdown there was steering control loss. Pulled car off road and checked dipstick. Dipstick was dry. Added 2. 5 quarts oil. This car still consumes approximately . 75 quarts of oil per 1,000 miles. Will restart oil consumption test with jeep dealer immediately.*dt consumer stated he would like the case closed, issue has been resolved.*jb |
| Category | Engine |
| Date | Feb 18, 2021 |
| State | TX |
| Description | We bought this car for my 17-year-old son from carfax. It seemed great for a few months, but the engine starting shutting off while he was driving the car on the busy roads of houston. When we put oil in the car, the engine shutoff stops, but it comes back within a month. It is very dangerous. He has had a number of close calls. Please help! |
| Category | Latches/locks/linkages:doors:latch |
| Date | Feb 18, 2021 |
| State | FL |
| Description | Tl* the contact owns a 2019 jeep cherokee. The contact stated that while driving approximately 5 mph, the rear hatch door erroneously opened causing the dog to fall out of the vehicle. The contact indicated that the failure had occurred on multiple occasions. The vehicle was taken to the local dealer new smyrna beach jeep located at 2555 fl-44, new smyrna beach, fl 32168 who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The failure mileage was 13,000.*dt consumer in addition loud noise, rattling and vibration coming from the engine while driving. Vehicle was taken to multiple service dealers. |
| Category | Electrical System, Engine |
| Date | Feb 17, 2021 |
| State | OH |
| Description | 6 months after I bought my 2019 jeep cherokee it stalled out of no where in the middle of an intersection and stalled after a couple minutes it started back up I took it in they said it was the battery but I doubt it cause it was 6 months old. Then it happened again and didn't want to start until the next day I took it in for service again and they said it was the oil being low I checked the oil myself and it was full and clean now it has happened to me a third time stalled on the free way with incoming traffic behind me and stall out of no where I do not feel safe in this vehicle no more! I think it has an engine electrical issue. |
| Category | Electrical System, Power Train |
| Date | Feb 14, 2021 |
| State | NC |
| Description | Our 2019 jeep cherokee limited has just over 12k miles. The instrument cluster (dashboard, radio screen display, and gear shift lights) go black or dark grey, and we have nothing displayed - speedometer, gas gauge, climate controls, messages, or any other safety information. We are just driving along, and the instrument cluster just quits working. This has happened four times now. Three times the display came back on after several minutes, once after stopping the car and restarting, while one other time it did not work again until we started the car the next morning. This is a serious safety issue, because we are driving without any vital information. We have taken our jeep to two different dealerships who did not fix the issue because they said there were no error codes displayed. They stated we would need the jeep at their dealership indefinitely and they would need to drive it every day until it happened while at the dealership. We even pointed out to the dealerships that there was already a recall on 2019 jeep cherokees for the instrument cluster failing, but they said ours was not one of the jeeps in the recall. If you google "2019 jeep cherokee dashboard display problems" or something similar, you will find dozens of complaints about this issue. |
| Category | Engine, Power Train |
| Date | Feb 14, 2021 |
| State | FL |
| Description | Engine stalls out randomly on the highway and runs itself completely out of oil. Transmission lunges/jolts through gears. |
| Category | Power Train |
| Date | Feb 14, 2021 |
| State | TX |
| Description | 2019 jeep cherokee trailhawk randomly shifts to neutral. Not specific to speed, climate or terrain. Commonly occurs during reducing and acceleration speeds. While driving the rpm will rise significantly resulting in the traction control light to engage and a p061b trouble code. Continued attempts to accelerate results in consistent illumination of the check engine light (due to the p061b). Air filter is clean with no additional obstructions. Wheel/tire size are at factory specifications and are original to the vehicle. Transmission regains traction when vehicle coasts to 10 - 15 mph. With the "transmission software update" the problem continues to occur. Again this particular issue happens randomly without any warning, sounds, or physical jolt or abnormal movement while driving. |
| Category | Electrical System, Engine |
| Date | Feb 12, 2021 |
| State | AZ |
| Description | Car shut off while driving on the freeway. Thankfully coasted to the side of the freeway with minimal use of the steering wheel. I put it in park and got it to start again. Then it occurred again a few minutes later after I had exited the freeway on a side street. Again put the car in park and then got it to restart again. Very dangerous. All of this with a baby in the backseat.*dt the consumer stated the vehicle was service on 2/15/21 and the only defect found was a loose battery terminal. |
| Category | Engine, Suspension |
| Date | Feb 12, 2021 |
| State | CA |
| Description | Driving into a intersection on a stop light my car stops out of no were , can not get it started lights start turning on. Started to get panic cars behind be started honking. Finally got it to start. |
| Category | Engine |
| Date | Feb 11, 2021 |
| State | MI |
| Description | Backed into driveway, vehicle started smoking then I saw flames resulting in my whole front emd going up in flames. No work done no problems ornindication of this prior to this happening. Fire dept had to come and put out fire |
| Category | Engine, Power Train |
| Date | Feb 07, 2021 |
| State | TX |
| Description | After leaving my vehicle at the dealership over night and being told I just need to make sure I come back in 300 miles to run another test so they can check the levels of the oil , I expressed my concerns with the service advisor about fearing for the safety of myself, my aging mother, children, unborn grandchild, and her father ; service advisor assured me once I drove vehicle my fears will all be at ease because it was already test driven and was "good to go safely" I recluctantly agreed and when got in my car it did not start and on the 3rd time it struggled to get on and sounded louder than I have ever heard it -I went back into the service dept and refused to take it like that |
| Category | Engine, Power Train |
| Date | Feb 07, 2021 |
| State | TX |
| Description | While idol at light dove & 29th st mcallen texas vehicle turned off and stalled (recall id#286936) in heavy construction on intersection increased the unsafe condition for my passengers (all children) then started I drove across the intersection- mid drive steer wheel locked lights blinkining vehicle engine shut down while driving vehicle called dealership said to bring it in there were a lot of recalls on about this or I needed an oil change. That day I was diagnosed with singles and ended up spending the next 2 weeks at home. All of these appear to be recall and created unsafe conditions not only for myself, my children, and their teammates (my other passengers) but for other drivers in heavy traffic and children riding their bikes I had to honk to catch their attention and put on my hazards lights so the vehicles behind me would notice I was stalled again on dove and 29th st thourghout all this time I kept getting calls to purchase extended warranty never rec'd call or text about recall until feb. 1st, 2021that was the first time I rec'd notification in writing via text about recall |
| Category | Engine, Power Train |
| Date | Feb 07, 2021 |
| State | TX |
| Description | Fast forward to nov or dec of 2020- my vehicle did the same thing, completely shut down while I was driving on the expressway. On i35 going about 65-70 mph. Again, I called the dealership was told it sounded like a maintenance problem.. A few weeks later, my teenage daughter was driving to pick up her sister at practice she called me terrified because the vehicle shut down mid drive and while she was at traffic light I showed the service tech the video of the vehicle doing this& he told me that I no longer had warranty-it was going to cost me 0 just for the diagnostics. I left my vehicle there for 3 days, in those 3 days I got salesman calls asking to trade it in and no calls from service notifying what was being done to my car. Then get a call from service saying it was going to cost 0 to fix and I no was paying for another financial mess with another veh; rec'd call from ser. Empl. Nothing wrong with veh- mistaken my car's p/k with auto just need to put my auto backthis is extermly unsafe because I have been teaching my daughters how to drive they wouldnt know how to respond |
| Category | Engine, Power Train |
| Date | Feb 07, 2021 |
| State | TX |
| Description | Jan (2x) & 3x the frst week in feb. Expressed concerns because I've been told on numerous different occasions that it was good to go& once I drive it I would feel so confident, because he already took it for a drive. But I needed to bring back oil change in about 300 miles and then they'll do another test to see if that is another recall issue. I purchased a brand new vehicle with 29 miles from your dealership because I do not have the time to be worried about vehicle issues especially since my both my daughters are learning to drive in this vehicle. My 15 year old pregnant daughter drives this vehicle more than I do because I'm at the office and she runs my errands and I do not feel comfortable even allowing them to be a passenger let allow drive it to and from their practices when I have to work. Well, I was reassured again just to bring it in when it needs an oil change (300 miles away) in motion recall id#: 286936 |
| Category | Engine |
| Date | Feb 04, 2021 |
| State | PA |
| Description | My 2019 jeep cherokee shutdown while driving, on a city street,causing me great panic, which could have been a serious accident, I wasn't able to get off the road. Took 3 trys to get it started agin. I called dealer, took it right over, mechanic said oil wasn't toughing dip stick. No warning lights of any kind came on, to let me know there was a problem, this is a major safety issue!, and needs to be fixed! |
| Category | Exterior Lighting |
| Date | Feb 04, 2021 |
| State | NY |
| Description | Headlight seals leak ( codensation build up) corroding electrical wires making lts work intermittenly. This is an perpetual problem as it was a problem on my past jeep. I noticed 2021 jeeps on lots (brand new) many had condensation inside of headlights. Stationary |
| Category | Engine |
| Date | Feb 02, 2021 |
| State | TN |
| Description | The vehicle was in motion on the interstate, 5 days after being brought in for inspection, and the engine completely died. 2. 4l engine for this model must be recalled! |
| Category | Power Train |
| Date | Jan 30, 2021 |
| State | OK |
| Description | 2019 jeep cherokee is doing everything that the power train recall was listed for in 2018 but this vin was not covered under the recall. My vehicle has broke down multiple times without warning and I have even bought a new battery just to find out that was not the problem. The most recent time it broke down it was stationary, all warning lights came on across the instrument panel. The warning lights have flashed like that before while in motion on highway and city. |
| Category | Engine |
| Date | Jan 26, 2021 |
| State | NJ |
| Description | Tl* the contact owns a 2019 jeep cherokee. The contact stated that while driving at various speeds, the vehicle stalled. Occasionally, the vehicle was restarted and resumed normal function. The contact stated that the at one point the traction control warning light illuminated. The failure recurred approximately 4-5 times. The contact took the vehicle to turnersville jeep chrysler dodge ram (3100 nj-42, turnersville, nj 08081, (856)316-7958) however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 52,000. |
| Category | Engine, Unknown Or Other |
| Date | Jan 24, 2021 |
| State | FL |
| Description | Slowing to a stop light and vehicle stalled out losing all power. The vehicle has already had the recalls associated completed and had a recent oils change. The day after the recalls, the car stalled again before coming to a full stop. Twice it was on a highway, once in a driveway, once in an intersection coming off a bridge. Twice in motion others were at a stop. I lost count and the issue is inconsistent. Most recent 1/24/21 |
| Category | Power Train |
| Date | Jan 24, 2021 |
| State | WA |
| Description | Bought a used 28k mile 2019 jeep cherokee fwd on dec 20th 2020. Took it through a car wash first weekend of january 2021. At end of wash when you are supposed to take it out of nuetral and into drive the transmission would not engage. I could hear it spinning but no action. I was able to coast forward to get out of the way of others leaving the car wash. Thinking it was a fluke I took it back following weekend. Same thing happened. I coasted to a safe place to park. No problems with brakes. Lights had been flashing on shifter panel but had stopped before I read what was said. Took car to dealership. They scoped it and reported no problems. Said it would be necessary to put car in park , turn car off and restart again to reset computer which was confused by wheels turning in nuetral through car wash. Said they hadnt had other such issues. Ive never owned a car with this issue. I'm of sound mind but was very harried at this event knowing other cars were right behind me !! Doesn't seem right. Please look into this. I can't have bought the only 2019 jeep cherokee fwd vehicle with this issue. |
| Category | Steering |
| Date | Jan 20, 2021 |
| State | OK |
| Description | November of 2019 battery voltage was low. While driving steering would jerk/pull/grab to the left or right. Did this many times driving down the interstate, making turns and a few times the car would shut down. I made sure to keep my distance during this time while driving and thankfully there were no accidents. Scared to drive vehicle. Had the battery checked at an auto parts store they said it was good. Took it into the dealership they found wires ran by jeep during manufacture found a wire chafe near starter and was a ground wire. Fixed the issue. Fast forward 11/2020 getting nav display replaced due to screen separation. First radio install was not compatible, and steering has been messed up since the first radio was pulled out and put back in. Coincidence not sure... Jumpy/play/loose/stiff when correcting to stay in lane. Explained this to dealership, safety concern, have to fight the wheel to drive and only did this when there was an issue in 2019. 4th visit back to dealership 3rd radio finally worked. Dealership said they installed a steering software update. They drove my vehicle approx. 50 miles. Said there is play/jerking/jumping in steering while driving and to let them know if it continues... I feel like a drunk driver, unsafe to drive, and my vehicle has less than 40k miles. I can't pin point why the car is doing this and how to get this taken care of. Jeep should be fixing this problem as this is a huge safety concern. I have come across many complaints for cherokee steering issues. This is a hazard and very dangerous, I drive 2 hours round trip for work. |
| Category | Electrical System, Engine, Power Train |
| Date | Jan 16, 2021 |
| State | TX |
| Description | When coming to a stop light or to turn my vehicle shuts off and now as I was trying to leave the parking lot it completely shut off and would not start brake became hard to the point were the peddle didn't move and the engine light was flashing as well as the battery light. When entering the freeway and waiting to merge my vehicle shut off luckily I was able to start it back up again. |
| Category | Electrical System |
| Date | Jan 15, 2021 |
| State | MI |
| Description | Just purchased 2019 jeep cherokee trailhawk this week. It has 27000 miles on it. Went to fill gas tank at gas station; jeep wouldn't start. I had to use the remote start option to start while sitting in the jeep which led the horn to blow continuously. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Jan 13, 2021 |
| State | GA |
| Description | When coming to a stop in the vehicle, the 2019 jeep cherokee (bought used at 52,000mi) at 59,000mi now powers off randomly. Apparently this is due to a software issue that was recalled, but I do not see my vin available for service. This is unacceptable as I am afraid of a newish car turning off while on the road. |
| Category | Steering |
| Date | Jan 12, 2021 |
| State | MO |
| Description | When driving at highway speeds the steering has a 'sticky' spot that makes minor corrections on the road more difficult. It's as if you over correct to get past the sticky spot. It can be scary to you for fear of over correcting into another lane. I noticed it at about 15000 miles. It's at the dealer now. They are replacing the rack and pinion steering. Unsure if this will fix the problem or put a bandaid on it. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Jan 08, 2021 |
| State | OR |
| Description | A couple times now my jeep has shut down all electrical spell propulsion everything in the middle of traffic while driving while slowing down and it's very dangerous especially this morning when I was in an intersection with a semi bearing barreling down on me and I had no steering no brakes no propulsion nothing then the d for drive on the dash started blinking all servicing is up to date and now there is a warning light |
| Category | Engine |
| Date | Jan 08, 2021 |
| State | TX |
| Description | Car with 60,000 miles on it is consuming large amounts of oil. No low oil warning or anything. Instead the vehicle stalls completely while driving. This is a major safety concern. I was merging onto a major highway yesterday when this happened and the car behind me had to swerve into the ditch in order to not hit me. How is this allowed to be jeeps standard practice for letting you know your oil is low. And why on earth does a new car burn through oil? |
| Category | Engine, Power Train |
| Date | Jan 05, 2021 |
| State | PA |
| Description | When slowing down and starting back up to speed the engine and transmission are not in sync causing a hesitation to occur not all the time but sometimes when your coming on to the interstate and you go to accelerate this hesitation occurs witch good be dangerous. |
| Category | Engine, Forward Collision Avoidance: Adaptive Cruise Control, Steering |
| Date | Dec 30, 2020 |
| State | WA |
| Description | Around 2:30 am on december 30, 2020 I was driving home on the freeway. It was raining a little bit but nothing to what I have driven in before. I set my car to cruise at 65 mph when all of a sudden my steering wheel started locking up. I found that my steering wheel would not turn the way I wanted it to and was veering left. I had to use some force to keep it straight and not get into other lanes. I thought I was okay until a light lit up on my dashboard. I believe it was the engine light because as I heard it go off and flash at me, my car started to stall up and then go repeatedly. As if it was hard for it to grasp on to moving forward. Last night was the scariest night of my life and I hand never had that happen to me. Almost pulled over because I thought I was going to crash. I kept it at a stable 60 mph and off cruise control as soon as the steering went haywire and it seemed to have helped a bit. I feel the need to get my car checked but I also believe that all other 2019's should get recalled for this issue. |
| Category | Engine, Fuel/propulsion System |
| Date | Dec 26, 2020 |
| State | TX |
| Description | Engine turned off rounding a corner with no warning. Was able to restart vehicle and get back home slowly. The oil was barely on the dipstick at the bottom when I checked it. I had to add 3 quarts of oil to get it back to the normal level. This occurred approximately 2600 miles after an oil change. On average, this vehicle requires the addition of approximately 1 quart of oil every 900 miles. Extremely high oil consumption. No signs of a leak anywhere in my garage or on the vehicle. Have not had any other problems with the vehicle other than having to add a quart of oil every 2nd-3rd fill up at gas station. |
| Category | Engine |
| Date | Dec 26, 2020 |
| State | WI |
| Description | Jeep engine shut off while on motion on city street and driving at low speed this happened twice early on morning there was no traffic so wife just stirred to the side and restart the jeep. I call jeep and they check it and say that the engine was low on oil and that was the reson it shut off. Then blamed me for not taking the jeep to change the oil at 3000 miles, but the same dealer had tall me to changed every 5000 miles. An oil comsumsion test started and so far it shows that it consumed 1 quarter of oil on 1300 miles , dealer recomend a second oil comsumsion test. |
| Category | Engine |
| Date | Dec 22, 2020 |
| State | NC |
| Description | Tl* the contact owns a 2019 jeep cherokee. The contact stated that while driving at 40 mph, the vehicle stalled without warning. The contact managed to coast the vehicle to the shoulder of the roadway. The vehicle hesitated while the contact attempted to restart the vehicle. The contact stated that after several attempts the vehicle restarted and operated as designed. The vehicle wa taken to deacon jones chrysler dodge jeep ram (1109 n brightleaf blvd, smithfield, nc 27577, (919) 934-2101) to be diagnosed however, the mechanic was unable to duplicate the failure. The oil was replaced in the vehicle however, the failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 42,161. |
| Category | Engine |
| Date | Dec 22, 2020 |
| State | IA |
| Description | When the car comes to a stop or when I slow down to a slow speed, the engine either shuts off or stalls on me. |
| Category | Air Bags, Service Brakes |
| Date | Dec 17, 2020 |
| State | TX |
| Description | Coming up on red light I attempted to brake and slow down. Pedal went to the floor and vehicle did not slow. Airbags did not deploy. Previous warning of airbag system issue was reported to hertz. Airbag light was not on before accident. |
| Category | Engine |
| Date | Dec 15, 2020 |
| State | FL |
| Description | Vehicle continues to shut off while driving. Took vehicle to repair shop, although their employee witness this shut down four times, technician was unable to identify why. |
| Category | Back Over Prevention: Rearview System Braking, Electrical System |
| Date | Dec 11, 2020 |
| State | CA |
| Description | The start/stop had a system failure abd ny car shut off in the middle of traffuc. I was stopped at a light and my car shut itself down and then when I took my foot off the break it started to go but then it immediately shut the car totally off and said there had been a start stop system failure. I have also had issues with my radio not coming on when I turn my car on and I have to turn my car off and turn it back on I have had issues with all of a sudden my flashers coming on for no reason and I am aware of and then I have to turn my car off and then back on for them to stop fighting I also have had issues with the seat not going back into place like it supposed to on the memory recall I've had issues with my car not beeping when I'm going to back up and there's somebody behind me or somebody coming close to being behind me and I've almost hit someone once because the alarm didn't go off. This car seems to be having numerous electrical issues but the one I'm worried about the most is the fact that the car just decided to shut itself off in the middle of traffic this is a safety hazard. |
| Category | Unknown Or Other |
| Date | Dec 11, 2020 |
| State | WV |
| Description | The car turns off while driving and then everything locks up. This has happen two days in a row 12/10/2020 and 12/11/2020 |
| Category | Structure:body, Unknown Or Other |
| Date | Dec 05, 2020 |
| State | MN |
| Description | While driving, my rear hatch warning came on, I pulled over to realize that the latch would not lock, causing my lights to stay on, causing a cold environment for my 9 months old baby, with the door not being able to seal. With this broken, also disables my remote start, voiding any anti theft abilities. |
| Category | Electrical System, Exterior Lighting |
| Date | Dec 03, 2020 |
| State | CA |
| Description | While driving at highway speeds, unknown problem console display and display controls switched erratically and became nonfunctional, disabling climate controls, switching radio stations, and console display lights and dash lights (speedometer, coolant temp, fuel etc..) turned off. Dangerous condition due to no heater during 9 degree f weather. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Dec 02, 2020 |
| State | MI |
| Description | On multiple occasions my 2019 jeep cherokee has stalled out, with out warning, while I was driving, once on the freeway at 70 miles an hour in heavy traffic. After several trips to the dealer I was informed that this engine, the 2. 4l has a systemic problem, in that burns about a quart of oil every 1000 miles and when the oil gets too low the engine just shuts off. No warning lights, just shuts everything off. At 70 miles per hour in traffic, having the engine stop and suddenly losing power steering and trying to move though traffic to the shoulder while rapidly decelerating is very dangerous. The dealer and fca are offering no solutions for this issue. From a public safety perspective this vehicle should be recalled, not to mention the environments costs and consumer protection aspects. |
| Category | Electrical System, Engine, Steering |
| Date | Nov 30, 2020 |
| State | PA |
| Description | Jeep stalls when oil is low, battery light comes on, I have to pull over, restart my car, and it rattles. Stalls when I turn, and battery light comes on. |
| Category | Engine |
| Date | Nov 29, 2020 |
| State | MI |
| Description | Uses excessive oil about 1 quart about every 1,500 miles. We have the 2. 4 l engine. We purchased a new vehicle never expecting that we would have to add oil between oil changes. |
| Category | Engine |
| Date | Nov 29, 2020 |
| State | IL |
| Description | While driving my vehicle I was on an off ramp going 45mph when the engine quit working. With difficulty I was able to get the vehicle to the side of road. When I attempted to start it. It took a while to start up the vehicle. I called. To. Get an appointment for the jeep to be seen. The problem occured every day until it was seen at the dealership. The vehicle has 19 k and oil. Is changed on or. Before recommendations. The dealership. Stated that the oil. Was changed and was. Oil level is low. The dealer stated it is common for jeep with 2. 4 l engine to burn 1 qt oil ever 1000 miles. This is ridiculous. No vehiclw does that. The worst part is the oil light never. Comes on. The dealer was sneaky and. Called. Where I get my oil. Changed to see if I was getting my oil changed regularly. There is a. Well. Documented problem with the 2 4 l tigershark motor. |
| Category | Engine |
| Date | Nov 23, 2020 |
| State | SC |
| Description | 2019 jeep cherokee with 2. 4l multiair engine is consuming oil at approximately 1 quart / 1,000. Without any indication the vehicle will stop while driving when the oil level is low. This last occurred while braking to make a left turn on a divided highway. No warning or indication that the level is low is forcing us to check the oil level constantly to make sure the level is not low enough to cause this condition. The vehicle has had this occur multiple times in the first 33k miles and seems to have been consuming more oil lately. |
| Category | Lane Departure: Blind Spot Detection, Steering |
| Date | Nov 19, 2020 |
| State | NY |
| Description | Driving the jeep on the nj turnpike the steering wheel went slack. My wife reacted by jerking the steering wheel which caused the vehicle to swerve into the adjacent lane nearly missing another vehicle and the guard rail. The jeep was going 66 mph (the speed limit is 70mph there). I've taken the vehicle to the dealership we leased it from 3 times and they say they won't or can't repair it because when they test drove it the problem didn't occur. It is an intermittent, serious problem. There have been several incidents of this nature reported for this model jeep in the nhtsa last year and this year. Because of the potential for a major accident driving this vehicle with this problem we restrict when and where we drive it. |
| Category | Electrical System |
| Date | Nov 17, 2020 |
| State | IN |
| Description | As I stop at a street light using the auto start/stop feature... The jeep did not turn back on. I was stranded and needed a tow. Eventually with a jump and turning off the auto start/stop button, the jeep will drive just fine. |
| Category | Electrical System, Engine, Steering |
| Date | Nov 17, 2020 |
| State | WA |
| Description | The vehicle will stall for no apparent reason. The most recent occurrence happened in the turn lane at a busy intersection, on a hill, in the rain. The car only restarted after several attempts. The vehicle will also lose steering for no reason while driving. The battery light will come on with the issues described above. Also, the car will chime while driving, with no trouble indication on the dashboard. |
| Category | Electrical System, Service Brakes, Steering |
| Date | Nov 16, 2020 |
| State | FL |
| Description | This happened months ago and they cleaned some connections to fix it but its happening again. At full speed the car completely loses all electronics including power steering, braking, and the dash goes blank. Then it flashes a service transmission warning while every alarm and light on the dash comes on. After coming to a complete stop and putting it in park it will restart again. This has happened 3 times over 2 days. |
| Category | Engine |
| Date | Nov 04, 2020 |
| State | FL |
| Description | Engine burned one quart of oil in 458 miles. After 2 quarts down engine will stall |
| Category | Engine |
| Date | Nov 03, 2020 |
| State | NY |
| Description | Oil seeping from oil pan, side cover, head gasket and a ticking noise that sounds like lifters |
| Category | Electronic Stability Control, Engine, Vehicle Speed Control |
| Date | Oct 30, 2020 |
| State | PA |
| Description | The starter went bad around 40,000 miles. Sometimes it starts other times it takes hours to start. I always get a notifaction that says starter protection mode engin warming after a few failed start attempts. The car stalls out often. Any turns shut the car off. Oil must be added twice a month to fix the stall issue. Half the time it says 4 wheel drive and cruise control unavailable. This jeep is a lemon. A disastrous purchase. Should be a recall on the starters as many people have the same problem. 2 year old car costing me 900 to fix starter is a joke. |
| Category | Engine |
| Date | Oct 30, 2020 |
| State | KS |
| Description | Nhtsa personnel - I want to report a serious (safety) problem with our 2019 jeep cherokee. In the last 2-3 weeks, my wife has experienced a sudden stalling of the car without any warning or notification. This is a serious problem since she was on the road on her way to take our kids to school. Luckily, no one was behind her and she was able to restart the car. Today (10/30), I called our local jeep/dodge dealership to scheduled an appointment for this issue. As I was describing this problem, the service rep told me to check the oil level of the cherokee due to a known "oil consumption problem." sure enough, I checked the oil level in the car and there was hardly any oil. Soon after, I went to walmart and bought 5 qt of 0w20 synthetic oil. Drove the car afterwards and no stalling occurred. Please help to pressure fca us llc or jeep to fix this issue right away via recall or rework. Engines can be replaced but not lives - this is a safety problem!! Sincerely, [xxx] 2019 jeep cherokee owner (with only 14,341 miles) wichita, ks 10/30/2020 information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr |
| Category | Visibility/wiper |
| Date | Oct 30, 2020 |
| State | MI |
| Description | Repeated windshield chips and cracks 3 in 1 month. Replaced the windshield, now 4 more in 2 months. Have only had vehicle 3 months. |
| Category | Power Train |
| Date | Oct 27, 2020 |
| State | OH |
| Description | When shifting from reverse to drive the transmission hesitates going into drive 50% of the time this hesitation usually lasts from 1 to 3 seconds. Doesn't happen every time but it does happen frequently, |
| Category | Service Brakes |
| Date | Oct 23, 2020 |
| State | UT |
| Description | The vehicle has had this issue 3x over the past year. The first incident occurred when the car was put in reverse and was moving in a busy parking lot, the emergency brake came on and immediately halted the car. When turned off it turned back on and when put in break and turned off it went off and was able to be driven. The next incident the car was in drive and in motion on a city street, when the emergency brake came on and the car came to an abrupt halt from 15 mph to 0. I put the car in park and turned it off and on again and it drove ok. The 3rd incident the car was being driven in a busy intersection of a city street, when the e brake came on and the car immediately halted. We turned the brake off and looked up and it still wouldn't move, but all of the lights were on including the headlight brights. It stated on the dash to put the car in neutral and other lights were on as well. We put the car in park and turned the engine off and then tried to restart it. It wouldn't start. We sat for 10 seconds and then restarted it and turned the brights off and then the car drove ok. |
| Category | Electrical System, Power Train, Unknown Or Other |
| Date | Oct 22, 2020 |
| State | TX |
| Description | While driving, my car will randomly shut off completely. There is a dinging noise and a quick flash of the battery light and then it says the press brake and push start. I can not accelerate but can brake. As soon as I'm completely stopped, the steering locks and it struggles to start again. It is random and has happened more than once in a row. It happened 4 months ago and the service department said the battery failed and replaced the battery, but it happened again a week again while I was turning. After I restarted it, it did it like 15 seconds later. Then two days after that it shut off randomly while I was driving 35-40 mph down a straight road. I've taken it in again and this time they can't find anything wrong with it. Battery was fine, no codes. Even the software that got updated because of the recall (stalling while driving) was fine. I've seen people say that the oil level can cause it to stall, but my oil was at 60% at the time it started happening. It's not safe that the car randomly shuts off without notice, while driving on a road or highway. That can cause a serious accident if it happens at the wrong time. |
| Category | Electrical System, Engine, Exterior Lighting |
| Date | Oct 20, 2020 |
| State | MO |
| Description | Good evening! I purchased this 2019 jeep cherokee latitude plus with only 10 miles on it. The first 1000 miles we had issues with the start/stop feature. The car completely shut off while in drive. I took it in and the dealership said there were 40 fault codes. They cleared them and moved on. It happened again but this time, the check engine light came on. They cleared that code again. The third time I took it it was when the car shut off again but this time the battery light came on and multiple lights were flashing. I took it in and they said there was a loose battery and wire. They fixed it and now we are having problems with the radio. The screen keeps flickering and make beep noises. It has even frozen up on us. We have documented all of this with videos and I would be happy to share that with you. After the 7th time bringing in the vehicle. The dealership is still unable to fix it. I tried to higher a lawyer to see if this is lemon but without the dealership diagnosing the problem, there is nothing we can do. I just want my brand new car fixed. I've read hundreds of other review with the same issues please investigate!! Thank you! |
| Category | Steering |
| Date | Oct 20, 2020 |
| State | AZ |
| Description | When traveling at highway speeds, the steering wheel has a notch, or hard spot in it to go straight. It either wants to go right or left, and when you try to correct it, it's hard to move the wheel then with more pressure you can get past that point then it gets super easy and jerks. What happens is when you're trying to go straight, you just bounce back and forth in the lane. It's extremely annoying but even more dangerous. Even with both hands on the wheel you just bouncing from right to left to right to left the whole time. Jeep always says there's nothing wrong and that's normal, but it's not. |
| Category | Engine |
| Date | Oct 19, 2020 |
| State | KY |
| Description | The vehicle stalls while driving and engine shuts down. Will start back up but stalls when taking a turn worst |
| Category | Power Train |
| Date | Oct 18, 2020 |
| State | TX |
| Description | The jeep jersey alot stop and start I thought someone and hit me from behind. Going up hills it jenks. I had to replace a shock last month that was leaking and I bought this vehicle brand new . |
| Category | Engine, Power Train |
| Date | Oct 10, 2020 |
| State | IL |
| Description | Vehicle burns a tremendous amount of oil. Minimum of 2 quarts between oil changes. Also vehicle lurches when put into gear on first few startups of day. |
| Category | Steering |
| Date | Oct 10, 2020 |
| State | IA |
| Description | The vehicle will jerk quickly to the right without notice, when on the highway. |
| Category | Electrical System, Engine, Exterior Lighting |
| Date | Oct 05, 2020 |
| State | CA |
| Description | I had just had my vehicle 6 weeks driving from a stop to another stop. Car started chugging thought I hadn't given enough gas then I thought it powered down at the stop . Lights went out on both clusters went to accelerate chugged couldn't get across street check engine light came on I coasted to the side and it wouldn't start waited 15 min inched home about 3 miles called dealer sent a tow to pick car up had it for a week has same problem. They said to bring it back 500 miles when it happened has 3500 now afraid to drive. I need a vehicle can't leave for extended time and nothing is done |
| Category | Electrical System, Engine |
| Date | Oct 03, 2020 |
| State | MN |
| Description | Car stalls while while idling. Car has to be put back into park and it takes a few tries before the engine starts again. Dealer inspected the electrical system and replaced the battery 3 months ago. |
| Category | Power Train |
| Date | Oct 02, 2020 |
| State | FL |
| Description | I'm not sure if I picked the correct category. But basically sometime when I stop my vehicle shuts off. It has happened a few times now. My car no longer does the thing when it turns the engine off to save fuel. My vehicle also starts so sometimes, like it's having problems with the engine turning over. |
| Category | Vehicle Speed Control |
| Date | Oct 02, 2020 |
| State | PA |
| Description | Tl* the contact leased a 2019 jeep cherokee. The contact stated while driving at various speeds and depressing the brake pedal, there was an abnormal clicking noise detected. Additionally, while stopped or accelerating, the vehicle hesitated to respond and is ongoing. There were no warning lights illuminated. The vehicle was taken twice to ron lewis automotive group (600 clairton blvd, pittsburgh, pa 15236, (412) 655-7500) where the contact was informed the vehicle worked as designed. The vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was 2,500.*dt*jb |
| Category | Electrical System, Steering, Unknown Or Other |
| Date | Oct 01, 2020 |
| State | WA |
| Description | 6 times in the last week, my car has shut off mid drive. As I am driving, my car will ding, my battery light will flash on and then my car will completely shut down within 3-5 seconds. I will have to turn my key to off, wait a minute and restart. I will have to pump the gas pedal and my car will sputter before it turns over and starts back up. Under normal circumstances, I do not have any engine lights displayed on my screen for attention and everything runs smoothly. I have also checked my battery on the screen display as I drive and it is always between 14. 2-14. 4v. During these shuts, my car is going under 30 miles per hour, but has happened as I am turning and going straight. Most recently (this morning), I was driving straight (had just pulled out of my parking spot at my apartment) and my battery light turned on and my car locked. The steering wheel and pedals were unusable, but my engine remained on. I checked my battery during this and it says it was at 12. 2v. I had to shut my car off, pump the gas to turn the engine over and my battery displayed as back at 14. 4v. This happened 3 more times before I was out of my apartment complex (every 50 feet or so) and I turned around and parked again. I had my car hooked up to diagnostics machine after it began the first shut downs, but it returned with no error codes and my battery tested fine and all the wires were secure. I called my jeep dealership and they stated I am outside my warranty (by 800 miles), so I would have to pay for the fix. This is clearly a defect with my car. I can see through online research that many other jeep cherokee owners are having these exact issues and jeep is giving them the runaround. I also see there are some recalls for jeep pertinent to this concern, however my particular car is not included. This is very dangerous as my son was in my car for all occurrences + I have a 30 min commute. |
| Category | Fuel/propulsion System |
| Date | Sep 24, 2020 |
| State | TN |
| Description | Backing out of garage gasoline was coming out of the engine compartment and falling onto the driveway. When the engine was turned off the gas stopped coming out. Turned the engine back on and gas started coming out again so I parked it in the yard. I called the dealer and they had it towed to their place. They told me the fuel line was disconnected at the fuel pressure sensor. They stated that you can't remove this without a special tool and it was probably not fully locked in when made and over time came loose. Brad at crown jeep in cleveland, tn. That's also where I purchased it from. |
| Category | Electrical System, Engine, Steering |
| Date | Sep 23, 2020 |
| State | TN |
| Description | On several occasions while driving at various speeds the vehicle has stalled out or died. Either while driving at low speeds or turning left/right the same thing happens. Without notice, light indicators for battery, automatic start, and now engine pops on while the steering locks up as the jeep stalls. I've taken it to the dealership twice only for them to say there aren't any active recalls for my jeep and that they don't know what is the cause for the vehicle to stall while driving. I service my vehicle regularly and keep up with the maintenance. I purchased this vehicle in august of 2018 on only have 34,588 miles. This makes no sense and I fear that my and the passengers in my jeep lives are at risk from the malfunctions of this jeep engine system. The manufacture has been no help for the numerous customer complaints that are having the same problems. I just wish they could actually fix it so I can have some piece of mind! |
| Category | Electrical System, Engine, Service Brakes |
| Date | Sep 23, 2020 |
| State | MD |
| Description | I suspect that someone is taking over my car using the obd2 port. I was at an appointment on monday and around 7:00 pm I heard my car locked and I had my car already locked. When I returned to the car, the car radio screen was jumbled up and the car began to shake after u turned on the car. I had to turn the car off again in order to remove the scrambled icons on the screen. This has happened before since working at catalent in harmans md. I had a couple of phone calls that occurred prior to the incident happening which was about 10 minutes prior to my car locking or the indication of it locking when the horn went off twice. My car was parked right in front of the building located in rosedale maryland, 8767 philadelphia rd suite c, zip code 21237. The car has been feeling weird ever since while driving. When working at catalent, I have 3 police reports of people who had gotten into my car on multiple accounts even breaking items in my car. This has never happened until I started working with this job. I am no longer working there now due to hostile working conditions and was fired due to having negative time. In which those times required me to have my vehicle repaired and doctor's appointments that I utilized pto time and was approved by the supervisor. I have a lawyer speaking with catalent lawyer as well as eeoc cases and a worker's compensation case due to a worker allowing a metal 10 foot ladder fall on my back and I was told to complete a near miss report. I was out for a month and upon my return, I of course had a vehicle issue and told my supervisor when I would return. I told him that a I would rerun on wednesday and was fired on a tuesday. This happened on july 27. And still, I suspect that they are still finding ways to sabotage my vehicle. |
| Category | Electrical System, Engine, Vehicle Speed Control |
| Date | Sep 23, 2020 |
| State | NY |
| Description | The jeep started stalling when in motion/ driving about a month ago, it usually happened when braking to stop and the jeep will not turn back on. It takes about three times to turn over and start back up. Yesterday while driving on a busier road the jeep started throwing errors staying systems were not working, the check engine light came on and then when I tried to drive it through the stop light the vehicle would not shift or accelerate. I got it pulled over in a gas station parking lot and turned the vehicle off. The vehicle would not turn over the first couple of times and then it finally did. Not when I try to remote start the vehicle it will not stay running. Every time I have had this happen I have been driving on a city street and I am lucky I have not been in an accident as nothing works not even my hazard lights. I feel this vehicle is not safe to drive anymore. When the electric issue happened yesterday there was a red flashing lightening bolt on the dash and the traction control light was also flashing when it was telling me certain systems were not woking. I tried to get a picture but it did not take. I am current in canada at college and with the borders being closed I can not just drive to ny to get it looked at. I tried to call a jeep dealer here but now one will return my calls |
| Category | Unknown Or Other |
| Date | Sep 23, 2020 |
| State | KS |
| Description | While driving east on interstate 70, I had a blowout. After looking at the remaining tires, it seemed that they were all pretty worn - if they have the minimum 2/32 tread remaining, they barely do. I feel that a proper safety inspection was completed before enterprise car rental on 37th street north in wichita, kansas sent me away in the vehicle. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Sep 21, 2020 |
| State | IL |
| Description | Vehicles stalls completely and does not want to start it takes about 3 rounds of security mode of seconds before it will restart again. |
| Category | Electrical System, Electronic Stability Control, Vehicle Speed Control |
| Date | Sep 16, 2020 |
| State | LA |
| Description | Whole stationary, the jeep has acted like it didn't want to start 4 separate times, the climate changes itself to go the the front vent on high heat every time the car is turned on regardless of setting before turning off, and radio turns on and off on its own. The aux port on the console will work one day and not the next. While driving, the cruise control has stopped working twice. All this happened in a span of two weeks. |
| Category | Unknown Or Other |
| Date | Sep 15, 2020 |
| State | OH |
| Description | While driving, the car shut off and had to be restarted. |
| Category | Air Bags, Power Train |
| Date | Sep 14, 2020 |
| State | AR |
| Description | Tl* the contact owned a 2019 jeep cherokee latitude. The contact stated that while driving on a damp road at 45 mph, the vehicle independently went into park which caused the wheels to lock as several unknown warning lights appeared on the instrument panel. Due to the contact losing control of the vehicle, the vehicle slid off the side of road and hit several metal poles located in a farm yard. Once the vehicle came to a halt, the contact shut off the vehicle and discovered that the front driver side tire had detached from the vehicle. The air bags did not deploy upon impact. A police report was not filed and no injuries as were reported. The contact was able to change the driver side tire with a spare and drove the vehicle home. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle was then towed to an independent mechanic where insurance deemed the vehicle a total loss. The failure mileage was approximately 60,000. The vin was unavailable at the time of the complaint. *dt*jb |
| Category | Engine, Unknown Or Other |
| Date | Sep 14, 2020 |
| State | VT |
| Description | Bought car in 1/20 with 2. 4l tigershark engine. Using excessive amount of oil; garage did not diagnose and car is now at jeep dealer. We had oil changes completed as required and still had to add oil between changes. At the last garage visit they had to add 2. 5 quarts of oil. No oil light came on at any time. When car started running rough and wanted to stall we took immediately to garage. They say we need a rebuilt or new engine because of the oil consumption. We are working seniors with only one vehicle! A ,000 bill is ridiculous especially since we found that this engine has had the same problem since 2012! |
| Category | Engine, Power Train, Steering |
| Date | Sep 11, 2020 |
| State | WV |
| Description | On tuesday, september 8, 2020 at approximately 1130 hours, my recently purchased 2019 jeep cherokee latitude plus 4x4 with 30,000 miles locked up at a speed approximately 30 plus mph, while entering an interstate on ramp. A tractor trailer traveling at approximately 50 miles an hour narrowly avoided me in a near head on / t-bone accident. My vehicles engine revved prior to my transmission making tremendous noise and suddenly my vehicle felt as if I had just hit a solid concrete wall. My vehicle lost all steering and I had zero control over where the vehicle was traveling. My dash lit up with every light and my parking brake was also engaged. If this had happened a second later, I wouldn't be alive! If this had happened on the interstate at 70 mph I can't imagine what damage this vehicle would have cause physically to me or any passenger. Let alone who this vehicle would have hurt. All these engines and transmissions should be recalled, they will kill someone. The transmission will damage the engine and vice versa, so recalling one after it damaged the other, is like putting a band aid on a turd! Northbound interstate 77 on ramp at the pocatalico entrance (I have owned this vehicle approximately 3 weeks and this is my first vehicle purchase). Again, I would ask the nhtsa to recall all the engines and transmissions for this vehicle, these are lemon's which will kill, if they haven't already. I have seen the jeep lawsuit for the 2014, 2015's. Please stop them from selling these powertrains for the 2019's! Or at least make jeep recall them. This is fraud. If it's not, I don't know what is. So I'm stuck with a vehicle that can kill me, you guys are the only ones that can stop this. Thanks 🙏 |
| Category | Electrical System, Structure:body |
| Date | Sep 10, 2020 |
| State | MO |
| Description | Tl* the contact owns a 2019 jeep cherokee. The contacted stated that after pushing the rear liftgate button to close the liftgate, the door closed although there was an object present in the closing path of the door. The contact indicated that the safety mechanism to prevent the door from closing onto the object had malfunctioned causing the object to become stuck between the door. The cause of the failure was not determined. The local dealer lee's summit dodge chrysler jeep ram located at 1051 se. Oldham pkwy, lee's summit, mo 64081 and the manufacturer were notified of the failure however, no assistance was offered. The failure mileage was 19,000. |
| Category | Electrical System, Engine |
| Date | Sep 10, 2020 |
| State | TX |
| Description | My car will shut off going down the road. I will have to put in park to start again. Has happened twice at busy intersections. Also while restarting it would not shift into gear and began rolling backwards. |
| Category | Power Train, Power Train:automatic Transmission |
| Date | Sep 10, 2020 |
| State | WI |
| Description | Tl* the contact owns a 2019 jeep cherokee. The contact stated that several service indicator lights were displayed while driving 79 mph prior to the vehicle shutting off independently. The contact coasted the vehicle over to the side of the roadway. The vehicle was restarted however, operated with reduced engine power. The vehicle was slowly driven to don johnson's cumberland motors (1925 elm st, cumberland, wi 54829, (715) 822-4931) to be diagnosed. The mechanic was unable to retrieve a fault code. The vehicle was then taken to an independent mechanic to be diagnosed. The contact was informed that the failure was with the transmission. The contact was referred to the dealer for assistance. An appointment was scheduled but was still pending. The manufacturer was not made aware of the failure. The failure mileage was 42,560. |
| Category | Engine, Power Train |
| Date | Sep 09, 2020 |
| State | MA |
| Description | Tl* the contact owns a 2019 jeep cherokee. The contact stated that while driving 70 mph, the rpms fluctuated up and down. The vehicle lunged forward, independently accelerated and decelerated. The contact thought that the vehicle had been rear ended. The vehicle failed to accelerate back to cruising speed. The contact pulled off to the side of the highway. The vehicle was parked on a slight incline and rolled backwards. The contact used the parking brake to completely stop the vehicle. The vehicle was towed to allen mello chrysler jeep dodge ram (13 marmon dr, nashua, nh 03060 (844) 532-9794). The mechanic heard a grinding sound when the vehicle was started. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was 23,000.*dt consumer stated ptu power transfer unit was replaced as well as the part of the transmission. Dealer has not put any of what had occurred in their reports.*jb |
| Category | Engine |
| Date | Sep 09, 2020 |
| State | AR |
| Description | Tl* the contact owns a 2019 jeep cherokee. The contact stated that while driving 50 mph, the vehicle stalled and jerked intermittently without warning. The contact coasted to the shoulder of the roadway, turned off and restarted the vehicle. The vehicle resumed normal operation. The vehicle was taken to frank fletcher dodge chrysler jeep (3314 stadium blvd, jonesboro, ar 72404) where it was diagnosed and it was determined that the engine needed to be replaced. The contact also mentioned that the oil needed to be changed every 3,000 miles. The vehicle was not repaired. The failure recurred multiple times. The contact referenced nhtsa campaign number: 18v344000 (engine and engine cooling) as a possible solution the failure. The manufacturer was made aware of the failure and informed the contact to take the vehicle back to the dealer. The failure mileage was approximately 33,000. |
| Category | Engine, Service Brakes, Unknown Or Other |
| Date | Sep 08, 2020 |
| State | GA |
| Description | While taking a right hand turn through a traffic light into the flow of traffic the vehicle shut off and I had to come to a complete stop and put it in park to restart. |
| Category | Power Train |
| Date | Sep 06, 2020 |
| State | CA |
| Description | Driving down the road and the automatic transmission shifts hard into a certain gear, 3rd to be exact. It feels like the transmission is going to fall out. Then when I have cruise control on and its set at 70 going down a hill and the engine revs the rpms past 5 to slow down which it never does until I use my brakes to show down. The car is in motion, but on 9/5/2020 the clunk sound did it 4 or 5 times that day and I had the air on. Stopped in a parking lot to the store to grab things, then the check engine light goes on. Get home about 2 miles away from the store and went to put in reverse and the car wouldn't move. Then put it into park and back into reverse then in could move the vehicle |
| Category | Engine |
| Date | Sep 04, 2020 |
| State | AR |
| Description | Tl* the contact owns a 2019 jeep cherokee. The contact stated while driving at low speeds, the vehicle shut off without warning. The contact noticed the oil level was low. The contact called landers chrysler dodge jeep ram (315 goodman rd e, southaven, ms 38671 (662) 349-3006) and was informed there were no recalls associated with vin. The vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was 36,000. Invalid vin. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Sep 02, 2020 |
| State | UT |
| Description | Less than a year into the purchase of a brand new 2019 jeep cherokee, the auto start-stop failed completely during daily rides (before then, it used to work perfectly -- at the red light for example). Took it to the dealership service center where I had bought my car from, they told me the feature functions on a separate battery and that they could do nothing crazy but manually (temporarily) recharge whatever battery they were referring to. The service manager also cluelessly told me to give it a few hours after each ride until the battery responsible for the auto start-stop functionality recharges itself. Although I followed their instruction, I got zero result. Today at the time of writing this complaint, it is getting close to two years after my purchase and there occurs another annoying bug: the main battery keeps dying on me every time I want to start the car. Also, the front display shows an "engine temperature hot" message as the battery fails to start the car, although I do not believe the message is relevant since my car had been sitting in a fairly cool spot for at least 10 hours - no reason for any parts of it to get hot while the engine is shut down. |
| Category | Electrical System, Engine |
| Date | Aug 31, 2020 |
| State | TN |
| Description | Car will stop when in a low gear. The vehicle will turn off and has to be put back into park, then restarted. Also the vehicle is now not turning completely off when in park. Have had to disconnect the battery to turn car off. |
| Category | Engine, Steering, Unknown Or Other |
| Date | Aug 29, 2020 |
| State | VA |
| Description | While make a right turn from a city street into my residential area the vehicle turned off in mid turn. |
| Category | Electrical System |
| Date | Aug 23, 2020 |
| State | IL |
| Description | Back up camera fails to work when shifted in reverse from time to time. Has happened 6 times since vehicle was purchased. |
| Category | Electrical System, Steering |
| Date | Aug 21, 2020 |
| State | PA |
| Description | Tl* the contact owns a 2019 jeep cherokee. The contact stated that the steering wheel made an abnormal noise and vibrated while driving. The contact also stated that the rack and pinion and steering shaft also made an abnormal noise while driving. The power train-automatic transmission, engine, service brakes and hydraulic, electronic system wiring cable under hood, seat, air bags warning lights were illuminated. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,500. |
| Category | Engine |
| Date | Aug 17, 2020 |
| State | CA |
| Description | Engine will consume 4-5 quarts of oil between scheduled/pre programmed oil changes. All oil cha tea have been conducted as scheduled. Engine will shut down spontaneously due to low oil if oil is not checked at every refueling. |
| Category | Power Train |
| Date | Aug 09, 2020 |
| State | IA |
| Description | Vehicle does not downshift when slowing for example a green light possibly turning red but doesn't. Also stalls out when driving and you have to stop and put in park wait about three minutes |
| Category | Wheels |
| Date | Aug 08, 2020 |
| State | FL |
| Description | Continental pro contact tx tire-dot a35l wbjd a18 continual air leakage problem for the past 6 months. 4 to 5 lbs lost each week. 16,000 miles on the tire and had to replace with no support from continental dealer. Could not find leak and would not amortize the cost. Can the nhtsa analyze the tire for potential hazards. I have this tire in my possession. |
| Category | Electrical System, Engine, Power Train |
| Date | Aug 06, 2020 |
| State | LA |
| Description | After coming to a stop at an intersection with a red light I was at a complete stop and the auto engine on/off feature activated. When the light turned green I went to accelerate but as soon as I applied the accelerator the displays, dash lights, and headlights all turned off. The vehicle's engine also turned off. The electronics stayed off for several more seconds before coming back on but I could not start the vehicle for nearly a minute. While attempting to turn the vehicle back on I had put it in park, had my foot on the brake, and had held the push to start button in all three positions. The engine did not attempt to turn over at any time. After approximately 1 minute, I was finally able to start the vehicle again and continue to my home. Once I arrived, I cycled through the vehicle information screens. The battery read an output of 13. 6 volts. The vehicle acted normally afterwards and no warning lights appeared after or were on before. |
| Category | Engine, Unknown Or Other |
| Date | Aug 05, 2020 |
| State | FL |
| Description | The cherokee suddenly and unexpectedly turns off. Luckily while standing at a red light. Was at the dealership - drove several miles without finding an issue. Today (8-5-2020) it happened again for the third time. |
| Category | Electrical System |
| Date | Aug 03, 2020 |
| State | MN |
| Description | When driving on same roads with similar cloud cover 60% of the time the radio reception is not working well. Cuts in and out. The other 40% of the time it works fine. The audio coming from a media source is not effected and neither is sirus radio. Only fm and am stations. |
| Category | Engine, Power Train |
| Date | Aug 03, 2020 |
| State | MN |
| Description | While coming to a stop at a freeway entrance I slowed then when I was able to enter the traffic stream I accelerated and there was no acceleration or was slower than normal. This has happened several times. The car engine in not off but at idle. This is dangerous because you have to accelerate rapidly. Sometimes acceleration comes on abruptly after 2 seconds of pedal being pushed down |
| Category | Steering |
| Date | Aug 03, 2020 |
| State | ME |
| Description | I was driving very slowly, turning the corner of my street when power steering failed, light saying power steering needs servicing came on. I couldn't control the steering, hit the curb, it took out a chunk of the tire and bent the rim. I backed up and with great difficulty, drove car down street trying to get it in driveway. Couldn't steer, parked it in front of my neighbors house. |
| Category | Engine |
| Date | Aug 02, 2020 |
| State | IL |
| Description | Engine consumes oil. The engine consumes more than a quart of oil every 1000 to 1500 miles, and when the oil is too low the engine shuts down. This is very dangerous when driving on the express ways or in traffic. |
| Category | Air Bags |
| Date | Aug 01, 2020 |
| State | SD |
| Description | The air bag light comes on an d will not go off. The light say service air bag. Have taken it to a dealership to check the issue. They thought pinched wire and they repaired it; however after 2 days the light returned. First light came on 07/19/2020 and took the dealer to run diagnostic test to see what the issues 07/29/2020. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Aug 01, 2020 |
| State | NJ |
| Description | Driving on a local road I lost ability to accelerate. It sounded like the engine was no longer running. Luckily was able to pull over. After turning off the car I could not turn the car back on. |
| Category | Electrical System, Engine |
| Date | Jul 31, 2020 |
| State | NM |
| Description | My car is having an issue with starting up its delaying as if its flooded. It does it with the automatic start up and the key start up. It is parked in my driveway or in parking lots at a store or work. The radiator fluid is always showing low there is no cracks or leaks something is definitely wrong. I check every time I drive it then park. |
| Category | Service Brakes |
| Date | Jul 31, 2020 |
| State | IL |
| Description | 2019 jeep cherokee 4x4 latitude with 15500 miles.. Brake pedal pulsating when stopping.. Front rotors warped bad.. Dealer replaced front pads and rotors |
| Category | Power Train |
| Date | Jul 30, 2020 |
| State | AR |
| Description | When backing out of flat driveway onto a downhill slope the vehicle transmission fails to go into drive, seeming to be hung up in neutral for 3 maybe 4 seconds then into drive. This problem has also presented itself when backing out of a parking space on any grade. Transmission and engine were flashed by dealer at 5200 miles. No improvement. Mechanics at dealership said they are not aware of the problem. At 5215 miles she going back to shop. Same issue. Vehicle is not safe to drive! |
| Category | Electrical System |
| Date | Jul 27, 2020 |
| State | TX |
| Description | My vehicle stalls for no reason and I'm terrified to drive it |
| Category | Engine, Service Brakes, Steering |
| Date | Jul 27, 2020 |
| State | CO |
| Description | 2019 jeep cherokee completely stalled while decelerating on the interstate. Lost all power, steering, and brakes. Was able to restart the vehicle as soon as I put it in park. Called 3 different jeep dealers who told me they can't diagnose it unless the check engine light is in and that I should call back if it does it again. The 4 cylinder model has a recall for a software glitch for the exact same issue, but mine is a v6. I hope I live through replicating the experience so I can call the dealer to be told they can't/won't figure out what's wrong. |
| Category | Electrical System, Engine |
| Date | Jul 26, 2020 |
| State | SC |
| Description | Was driving our 2019 jeep cherokee 3. 2l trailhawk and as we were braking for a stop sign it just died on us. It started back up but stuttered as it turned over. Something is a miss because it has never did this. Always runs great in the past???? What in the world 🌎 is going on??? |
| Category | Engine |
| Date | Jul 26, 2020 |
| State | NC |
| Description | Vehicle randomly loses power while driving. Engine has plenty of oil. After car shuts off sometimes it won't turn right back on. No engine lights pop up indicating issue with car before or after. Randomly car will not turn on after being parked either for hours (at home) or minutes (parking lot) sometimes will turn on, sometimes not at all. Plenty of oil in car. No engine lights flash before or after problem. |
| Category | Electrical System |
| Date | Jul 24, 2020 |
| State | MA |
| Description | Tl* the contact owns a 2019 jeep cherokee. The contact stated that while reversing, the vehicle loss motive power and stalled without warning. The vehicle was towed to first chrysler dodge jeep ram located at 280 e. Washington st, north attleborough, ma 02760, to be diagnosed. The contact was informed that the voltage stabilizer needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was informed of the failure and a case was filed. The failure mileage was approximately 11,500.*dt*jb |
| Category | Electrical System |
| Date | Jul 23, 2020 |
| State | NY |
| Description | 1029 jeep cherokee limited, bought in june 2020 with about 20000m on it. Battery light came on in mid traffic on july 13, and would not turn off. Took it back to dealer/service a week later, they could not find the problem. 2 days later, same thing, battery light comes on in the middle of a major thunderstorm and lots of traffic. Called for another appointment, 7 days out because the service dept. Has no time. Will not provide rental or other compensation. I am asking to return the car. Very very disappointed. I had a 2000 cherokee limited for many years, then a jeep compass, never a thing wrong with either car, and now this! |
| Category | Engine |
| Date | Jul 19, 2020 |
| State | IL |
| Description | The engine shuts off while driving. It happens every month. Dealers are crap because they don't know why！I need help. |
| Category | Power Train, Steering, Wheels |
| Date | Jul 19, 2020 |
| State | CA |
| Description | When excelling on the highway there is a vibration felt in the steering, suspension and or drive-line starting at 60 mph. The vibration increases with severity to the point of where it feels unsafe to increase above 75 to 80 mph. Generally below 60 mph or costing at 60-70 mph down grade the vibration seem to be regular road sensation. |
| Category | Air Bags, Structure |
| Date | Jul 16, 2020 |
| State | WV |
| Description | Air bag on passenger side near bottom of dash is falling out. Was parked in my driveway with 11345 miles onit dutch miller said it was not under warranty and wanted 800. 00 to repair it made me pay 122. 99 just for looking at it. |
| Category | Electrical System, Service Brakes |
| Date | Jul 13, 2020 |
| State | IL |
| Description | On 7/12/2020. My 2019,jeep cherokee latitude 4x4. The electrical system engaged the emergency brakes and when I attempted to disengage the system re-engineering and vehicle can not move due to this. And I don't know why and how safe this my be if it happened on the road? Need to fix this |
| Category | Steering |
| Date | Jul 12, 2020 |
| State | NC |
| Description | The power steering just randomly went out on a new pre certified vehicle from car max with 51k miles. Makes it impossible to turn |
| Category | Engine |
| Date | Jul 09, 2020 |
| State | KY |
| Description | My 2019 jeep cherokee 2. 4l engine stalls whenever the oil level gets below 60%. It usually happens when making turns or slowing down. The entire car shuts off while in drive and shows the battery light on dash. Latest time was when I was on the highway going 80 mph when the car stalls when making a turn around a bend. I have been in 3 almost accidents because of this issue. I've taken it in to a dealership and I was told it was to protect the engine if the oil levels go to low. Have to put the car into park then shut the car off completely, then start it up again. Last happened 2 months ago before an oil change and now experiencing with 61% oil life and checked the dipstick which was more than enough oil to run. |
| Category | Engine |
| Date | Jul 08, 2020 |
| State | CT |
| Description | Tl* the contact owns a 2019 jeep cherokee. The contact stated that on several occasions while driving at 15 mph, the vehicle loss motive power and stalled. A message displayed on the instrument panel instructed the contact to restart the engine. Crowley chrysler jeep dodge ram 1461 farmington ave, bristol, ct 06010, (860)261-3000 was contacted and an appointment was scheduled to have the vehicle diagnosed which was still pending. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 30,000. |
| Category | Engine |
| Date | Jul 07, 2020 |
| State | NM |
| Description | Engine stalled while driving and turning. The battery light came on the dashboard and the 'd' drive was blinking. Had to coast the car to a safe spot at home, put in park turned car off, then restarted. Scared and dangerous moment. |
| Category | Electrical System, Unknown Or Other |
| Date | Jul 06, 2020 |
| State | FL |
| Description | The uconnect system is malfunctioning when in motion. It is randomcly calling people, nav is a mess and not working, radio will switch from fm/am/sattelite stations, every thing is haphazardly messed up. I feel it very dangerous as it is so distracting. I traded the car yesterday so I would not get in an accident. |
| Category | Visibility/wiper |
| Date | Jul 06, 2020 |
| State | FL |
| Description | It started raining yesterday and when the wipers were turned on the drivers side went across like someone bent it ripped it off. We stopped at a gas station to fix it long enough to get to a oreillys and had the blades replaced. Luckily it stopped raining and we made it home safely. Problem today is that the issue is still there and we can't get the vehicle looked at until wednesday. Praying that it will get fixed without any other issues. We only have 26k miles even though it was used from carmax it appeared to be it decent condition. I never expected anything like that to happen and I am glad we did not have an accident. |
| Category | Unknown Or Other |
| Date | Jul 04, 2020 |
| State | LA |
| Description | My car has stalled on me a total of 8 times. Today while at the gas station I turned my car off and had to wait in the heat for my car to reboot and come back on. I spoke with some one in the service department who told me that the recall had been taken care of and that we should not have any other problems just 1 wk and a half ago when my car was serviced. We are currently having the same problem. I'm furious! I call and call and get the run around and now am told since I have 65000 miles I may now have to cover the expenses of a new starter because of their mess up. |
| Category | Engine |
| Date | Jun 29, 2020 |
| State | PA |
| Description | My jeep randomly shuts off while driving. This has happened to me 6 times in the two years since I purchased the vehicle brand new. Last happened around 3 weeks ago as indicated below. Very dangerous. Can not control when this happens. Dealer told me it was because I was past due for an oil change, and the engine shutting off was to protect the engine. If you do a search online, you'll see many other jeep owners are experiencing the same issue. Please help before someone gets killed. Sometimes nothing gets done until someone gets seriously hurt. Unfortunately, the fear of a lawsuit after someone gets seriously hurt is what has to happen before any action is taken by manufacturers. Please help all of us avoid that. |
| Category | Engine |
| Date | Jun 26, 2020 |
| State | MI |
| Description | Stalling issue. Stalls during a hard turn or stop. Dealer keeps telling me its due to trans recall. It is not it is due to low oil pressure, safety shut off. My vehicle has done this since new. Now over 40,000 miles and continues to be a death trap waiting to happen. *tr |
| Category | Service Brakes |
| Date | Jun 23, 2020 |
| State | CA |
| Description | Brake pedal fading / fluid leak under engine near drive shaft. Brake pedal moving closer to floor over time. When engine running. Looks like fracture in aluminum casting? *tr |
| Category | Engine, Power Train, Vehicle Speed Control |
| Date | Jun 18, 2020 |
| State | PA |
| Description | From the that I drove it out of the dealership I noticed that applying the gas did not get me the instant needed power to get this 6-cylinder car moving. In november this car with less that 300 miles was back at the dealership when it also developed a surge in power and a fluctuating engine revving... It spent a month at the dealership before they could determine what the problem was. That problem may have been solved but the acceleration is still a concern of ours which we need to live with for another 2-years which is the remainder of our lease. *tr |
| Category | Engine, Power Train, Steering |
| Date | Jun 18, 2020 |
| State | SC |
| Description | On june 15, 2020, I turned left onto a city street and my vehicle began making the warning sound, the same sound when the seatbelt isn't buckled. A few seconds later when I turned right into another city street, the battery level warning came on, then the entire dash lit up and the vehicle quit. After a few attempts to restart, the engine came back on. The next day after I made a left turn, the same thing occurred, the battery level flashed on the dash, then the entire dash lit up and the engine shut down. I wasn't able to steer the vehicle to the shoulder of the road. It took 5 attempts before the engine would restart. On the june 18th soon after I pulled out of my driveway onto a city street, the same event occurred, the dash lit up and the engine stopped, however this time I wasn't making a turn, but I had slowed down because another vehicle coming in the opposite direction had veered close to my side of the road. It took several attempts to restart the engine, and it soon cut off again before I got it back in the driveway. When this occurred, there is no way to guide the vehicle to the side. I was very fortunate that I wasn't hit. Now I am too scared to drive my vehicle. *tr |
| Category | Engine, Power Train |
| Date | Jun 11, 2020 |
| State | PA |
| Description | Cars stalls out without warning when slowing. The last time it was when I was making a turn, all other times were when I was slowing approaching a stop sign. When restarting it takes a few seconds to turn over it doesn't start right up. *tr |
| Category | Power Train, Unknown Or Other, Vehicle Speed Control |
| Date | Jun 09, 2020 |
| State | MD |
| Description | I have reported problems with the transmission and revving up while driving today. But I got in my jeep went down there road to a stop sign. Then preceded to drive and the jeep just roared and did not accelerate, I'm in the middle of the road then here comes traffic closer. The transmission is a problem. There is no fixing, every jeep ship I go to, they don't fine nothing. *tr |
| Category | Power Train |
| Date | Jun 09, 2020 |
| State | MD |
| Description | Tl* the contact owns a 2019 jeep cherokee. The contact stated that the battery was replaced three times and the transmission control module was reset three times. The contact stated that while driving at unknown speeds, the engine revved up. The contact removed her foot from the accelerator pedal and the vehicle independently accelerated. The contact tapped the brakes several times and the vehicle came to a stop. There was no warning light illuminated. The vehicle was taken to holden dodge chrysler jeep ram located at 640 s governors ave, dover, de 19904, where the technician was unable to diagnose or duplicate the failure. The contact also stated that the oil was topped off more frequently and there was no evidence of a leak detected. The technician informed the contact not to top off the oil. The failure recurred. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 5,000. |
| Category | Steering |
| Date | Jun 09, 2020 |
| State | CA |
| Description | Jeep has been taken to the dealership 3 times for this problem. First time they couldn't diagnose it, after submitting a problem on here dealer finally took the time to look into it. After taking it back again they ended up keeping the car for 1 week and they replaced the power steering system. 2,000 miles later another steering problem is occurring. Steering is very squirrelly at highway speeds just like before. Car constantly is pulling to either side. Dealer diagnosed it saying it's the castor from the alignment but the dealer cannot fix it and now has left me sitting in the water again. *tr |
| Category | Vehicle Speed Control |
| Date | Jun 09, 2020 |
| State | MD |
| Description | There jeep has different acceleration that are unsafe. With regular driving you can give it gas and it's slow going then some times it will jump picking up speed fast. This happens when you push the accelerator down the sane with either way it speed up. My concern is if im behind someone at a light and I go to take off it might do the thing where it picks up speed fast and I run in back of someone. This isn't safe at all. *tr |
| Category | Structure:body |
| Date | Jun 08, 2020 |
| State | TX |
| Description | I bought a brand new 2019 jeep cherokee trail hawk from an amarillo texas dealership. I noticed when I bought the vehicle the hood was shaking and the wind was picking it up like it was loose. I took it in 3 times to have it fixed. The first time they said the factory misaligned the hood at the factory and they realigned it. It still was shaking and coming up. Took it back 2nd time they adjusted it again, took it home same problem, not fixed. Took it back a third time they looked at it said they did all they could do to fix it. I have been driving a brand new vehicle that is unsafe on the highway. My hood still catches air pulls up and slams down and an engine light has come on 3 times. I have children that ride in this car. I don't drive on windy days because I feel unsafe in the car. It feels like the latch on the hood is going to give way and my hood is going to come up and hit my windshield. I am protected under the lemon law and nothing is being done about this safety concern. I need an investigation conducted on my vehicle . As of right now it is unsafe to drive. My hood doesn't sit flush with the body of the car and you can fit all of your fingers in the gap between the hood and body of car. *tr |
| Category | Electrical System, Engine |
| Date | Jun 07, 2020 |
| State | KY |
| Description | 5 out of the last 6 times when I am leaving the house, the engine shuts off when I make a left hand turn. When I restart the engine sounds like the battery is dead. It takes a few seconds, but then the engine finally restarts. I only have had this problem in the morning. *js |
| Category | Equipment, Unknown Or Other |
| Date | Jun 05, 2020 |
| State | MS |
| Description | Radio has terrible reception. This seems to be a common problem as I researched online. Not acceptable. I want it repaired or replaced. *tr |
| Category | Engine |
| Date | Jun 02, 2020 |
| State | NY |
| Description | Tl* the contact owns a 2019 jeep cherokee. The contact stated that while driving at an unknown speed, the vehicle stalled without warning. The vehicle was not able to restart. The vehicle was towed cortland chrysler (3878 west rd, cortland, ny 13045) where the vehicle was diagnosed. The contact was informed of oil consumption in the engine and that oil needed to be added to the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 48,000. The vin was not provided. |
| Category | Equipment:appliance:tv/radio/speakers, Unknown Or Other |
| Date | May 26, 2020 |
| State | MI |
| Description | The radio cuts in and out only on fm station not on am or if your playing through bluetooth or ax cord. I seen tons of complaints all over the internet and nothing is being done about it. We are ready to take the car back. Please do recall and replace radio. When it does this you can turn volume all the way up and its not very loud. Love the car please fix thanks *tr |
| Category | Engine, Power Train |
| Date | May 18, 2020 |
| State | PA |
| Description | Vehicle stalls when slowing down. Restarts after several tries. Stalls when in motion and slowing down. This has happened 3 times with the first being 5-15-20. *tr |
| Category | Steering |
| Date | May 04, 2020 |
| State | AZ |
| Description | The steering wheel jerks from left to right when driving. This is a huge safety concern as it could cause loss of control. It happens continuously when traveling above 55mph, going straight, and turning. I have had a dealership look at this and they claim there is no issue and that it is the electronic steering control kicking in. They also had other complaints from multiple 2019 jeep cherokee owners and they spoke to chrysler about it and were told that there was nothing they could do. |
| Category | Engine, Vehicle Speed Control |
| Date | Apr 29, 2020 |
| State | OH |
| Description | My 16 month old jeep turns off while you are driving it. This has occurred twice in the prior two weeks. No warning lights--the car just turns off completely. I have been advised this is due to a drop in oil pressure, but the oil pressure light doesn't come on. The car has been maintained according to the guidelines within the manual which states to change the oil when the engine light comes on and that it should never go beyond 10,000 miles between oil changes. When the car was taken to the dealer for the issue we were advised that the reality is that the oil needs changed every 4,000 miles and this is a known issue and that more frequent oil changes reduces the likelihood of this occurring. My 16 year old son was driving the car the first time this occurred and the second time it was on a 45 mile an hour road. This is a known issue and yet chrysler/jeep does nothing to resolve it. |
| Category | Power Train |
| Date | Apr 26, 2020 |
| State | AR |
| Description | Rough when downshifting. After driving for a while it downshifts ok. Just in the beginning 20 mins of driving the downshift is a little rough. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Apr 17, 2020 |
| State | CA |
| Description | My car has turned off on me several times since I bought it. It slowly starts and shuts off when I make a turn. It has shut off on me up to 4 times in less than a mile, while I have my child in the car. Also in a busy intersection. I have taken it back to dealer several times and they say it is due to low oil and they add it and send me on my way. This issue continues and is a huge inconvenience. 04/10 was the last time it happened, I took it in and they changed my oil again. *tr |
| Category | Engine, Service Brakes |
| Date | Apr 13, 2020 |
| State | IL |
| Description | Tl* the contact owns a 2019 jeep cherokee. The contact stated that there was an abnormal burning chemical odor coming from the engine and into the cabin of the vehicle through the air condition vents. The contact stated that the odor smelled like burning plastic. The contact became nauseous from the odor. The vehicle was taken to marino chrysler/jeep/dodge (5133 w irving park rd, chicago, il 60641), however, the mechanic was unable to replicate the failure. The contact also stated that there was a metal on metal sound when the brake pedal was depressed. The manufacturer was not notified of the failures. The vehicle was not repaired. The approximate failure mileage was 2,000. |
| Category | Power Train |
| Date | Apr 11, 2020 |
| State | UT |
| Description | When driving the vehicle around town or on the highway if I take my foot off the accelerator for any reason that requires me to slow down the accelerator has an extremely slow response time when I re- accelerate anywhere between 3 to 6 seconds. This is extremely dangerous if another vehicle is coming up behind you and traveling faster than the car can accelerate to get out of the way. Several times I have almost been hit from behind because I can't get the car to accelerate back to the speed I was traveling until the slow response allows me to speed up. |
| Category | Steering |
| Date | Apr 11, 2020 |
| State | UT |
| Description | When traveling down the highway at speeds above 35 mph, the steering feels like it is abnormally difficult to keep centered in the lane. Then the vehicle starts to drift either left or right and when I try to correct it back to center lane it has some resistance and then it jerks causing it to over correct. This give the feeling of control loss for a moment, and after its back to center it goes the other way doing the same thing. When it is doing it, other people on the road notice it too and won't pass on the left in fear of the vehicle swerving to hit them. |
| Category | Power Train |
| Date | Apr 05, 2020 |
| State | FL |
| Description | When almost to a complete stop feels like the transmission bangs the car forward. Very annoying and potentially dangerous as it jumps forward. |
| Category | Engine, Unknown Or Other |
| Date | Apr 02, 2020 |
| State | CA |
| Description | Every time I don't get an oil change right away, my car will stall in the middle of the road at random times with no warning. I have been with my two young children in the car when this has happened several times, it's extremely unsafe and I am so tired of this issue. I've spoke with the dealership and they said all jeep cherokee's are like this, as if it is normal. We are lucky we haven't gotten into a crash due to this. This is just ridiculous and I'm looking into doing a buy back for this car. Can't trust jeep now. |
| Category | Electrical System, Power Train, Unknown Or Other |
| Date | Mar 27, 2020 |
| State | OH |
| Description | I am having similar issues that other people are having. No acceleration, vehicle stalling, the car revving over 4-5k rpms stopped and foot on brake, radio issues. What I am trying to find out is how can I get fca to buy back this lemon. Also I would like some data of how many people have filled a complaint. I want to used this info and give it to the national center for dispute settlement |
| Category | Exterior Lighting |
| Date | Mar 17, 2020 |
| State | PR |
| Description | Many cherokee owners 2019 are complaining in all forums that taillights get wet with simple rain. If you all dealer they say chrysler informs that it is normal behavior unless they are more than 24 hrs after wet. When asked if this will lead to failure, corrosion, or damage to the light assembly they say on long term yes so the best action is to go on the back of the vehicle to dry them. A new vehicle shouldnt be having this behavior. The vehicle is in normal environment conditions. Running the vehicle does not make them drier and is very difficult to dry using a rag or anything in the inside. |
| Category | Electronic Stability Control |
| Date | Mar 12, 2020 |
| State | WV |
| Description | Sometimes the car won't start the windshield wipers comes on without the switch even being turned the emergency brake sets itself the vehicle won't go into gear or jumps into neutral all the lights on the dash board comes on and gos crazy.. Radio is static |
| Category | Engine |
| Date | Mar 09, 2020 |
| State | OK |
| Description | Excessive engine oil consumption. No leaks but have to add engine oil every 1,000 - 2,000 miles. The car is brand new less than 10,000 miles on it. It should not be using engine oil. Have had cars before that never used oil. This car shouldn't be going through this much oil this fast. I had to top off the engine oil twice and it's got less than 2,500 miles on it. |
| Category | Engine, Power Train, Steering |
| Date | Mar 06, 2020 |
| State | FL |
| Description | While driving my jeep its completely stalled out loosing power steering and electrical , had to manually get it to the side of the road. A previous recall ua9 has been issued for this problem but my vin doesn't match even though it did the same thing. |
| Category | Exterior Lighting |
| Date | Mar 06, 2020 |
| State | CT |
| Description | At times the dashboard lighting and the touch screen monitor goes dark; creating a safety condition by which I cannot determine how fast I am going and it does not allow for any of the safety items to be identified properly. This condition has occurred at night and when it does it makes for very unsafe ride. I am very concerned with driving this vehicle. The dealership has attempted to duplicate the problem with no success. I do not feel comfortable taking the vehicle back home. |
| Category | Electrical System, Electronic Stability Control, Power Train |
| Date | Mar 05, 2020 |
| State | FL |
| Description | My vehicle is experiencing frequent stalling and will die on me whenever I make an average turn (left or right), or whenever the car is decreasing acceleration on a normal city street. However, I'm experiencing this mostly when my car is still heating up, so around the first 10mins of driving the vehicle after not touching it for 5+ hours. When my car stalls or shuts off, it still shows that the engine is on through the start engine button. However, I still need to put my car in park, and press the start engine button again while pressing on the gas to turn on my car again. When I do this, the car occasionally will struggle to turn on and sometimes it won't start up on the first try. In addition, I experience my car sounding an alert noise occasionally whenever I'm making a normal turn (when my car is fully heated up), but my car doesn't stall or shut off. Another issue that my car is experiencing is I can tell that my car is occasionally struggling to switch gears when I try to accelerate during while my car is in auto mode. From my understanding, there was a recall on my car model back in 2018 for a similar issue on the automatic transmission. However, my car was never recalled and it was never serviced for anything similar to the recall. |
| Category | Unknown Or Other |
| Date | Feb 27, 2020 |
| State | TX |
| Description | 2 weeks after I purchased vehicle as I was backing out of my garage it made a horrible screeching noise like iron scrapping against concrete. It continued doing that and I took it to the service department and they told me it was the ceramic brakes. It continued and had to keep taking it into shop finally they replaced the pads and rotors I picked it up on a friday and sunday it did the same thing. So took it back as of 02/27/20 it still makes the same sound and sometimes it will brake and the car jerks real bad. Also it rolls about half a turn of the front tire when I have put it in park with foot on brake turn it off and take my foot of the brake. I have recorded the noise it makes and videoed the tires rolling. This happens randomly the last time it made the noise and braked was 02-12-20. But it dose it so often that I gave up recording the noise. Including other dates that it has happened the first time was 2 weeks after I bought the car in 07/03/19. Other dates 11-25-19,12-17-19,12-22-19-twice that day 01-04-20,01-09-20,01-10-20,01/13/20,01/15/20,01/31/20,02/12/20 those are the ones I have jotted down dose not included the recorded ones. Sometimes when I back up and put car in drive and take my foot off brake it will roll before I even step on the gas. |
| Category | Steering |
| Date | Feb 24, 2020 |
| State | WI |
| Description | Tl* the contact owns a 2019 jeep cherokee. The contact stated that while driving at 70 mph, the steering wheel was slightly turned and failed to respond. The contact was concerned that in inclement weather over correcting the vehicle could lead to a crash. The vehicle was taken to reed chrysler located at 1724 n spring st, beaver dam, wi 53916, (920) 887-2300, to be diagnosed. The vehicle was driven by a technician who was able to duplicate the failure. The contact was informed that there was no recalls or a fix for the failure. The manufacturer was not contacted nor notified of the failure. The approximate failure mileage was 6,000. |
| Category | Tires |
| Date | Feb 21, 2020 |
| State | CA |
| Description | Tl* the contact owns a 2019 jeep cherokee latitude equipped with good year tires, tire line: (not provided), tire size: 225/60/r17, dot number: (not available). The contact stated while driving at approximately 55 mph, the passenger's side rear wheel detached from the vehicle. The contact stated that there was no warning lights illuminated. The vehicle was taken to san leandro chrysler dodge jeep ram located at srt 1444 marina blvd, san leandro, ca 94577, to be repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 2,000. |
| Category | Vehicle Speed Control |
| Date | Feb 18, 2020 |
| State | SC |
| Description | Tl* the contact leased a 2019 jeep cherokee. The contact stated that prior to the failure the key fob was locked inside the vehicle, however once the vehicle was opened she started the vehicle and shifted to reverse. The reverse alert audio chimed and the brake pedal was depressed however the vehicle inadvertently accelerated in reverse. The contact stated that no warning lights illuminated. The vehicle crashed into another vehicle. No injuries were sustained. A police report was filed. The vehicle was taken to myrtle beach jeep chrysler (785 jason blvd, myrtle beach, sc 29577 843-448-1191) were the failure was not diagnosed or duplicated. The contact also mentioned that when approaching a stop light and the brake pedal was depressed the vehicle would lurch forward as well as when the brake pedal was released an abnormal grinding noise was heard. The manufacturer was contacted but offered no assistance as the contact no longer owns the vehicle. The approximate failure mileage was 1,070. |
| Category | Engine |
| Date | Feb 17, 2020 |
| State | SC |
| Description | There were several incidents of the following happen: car starts fine, I drive for a few minutes and the car just shuts off and just stops all of a sudden. So I wait and try turning it back on. Thank goodness it wasn't on a highway. Sometime it re-starts the 1st time but sometimes it takes a few tries. First time this started happening (nov. 2019), the dealer said it needed oil change but it was only at around 40% oil life. They told me it was "bone dry." it was fine after oil change. Now (feb 2020) dashboard still has the oil life as 48% and it's only been 4000 miles or so since last oil change. Dealer will probably tell me again that it needs an oil change but it's very strange a new car (2019 jeep cherokee model) will burn through its oil in just 4000 miles. It's very concerning the car just shuts off/turns off all of a sudden without any warning. And if it does burn through its synthetic engine oil in just 4000 miles it seems there is something really wrong. Also, I don't know if this correlates with the problem but when I make a turn I hear a "bing" sound which makes me look at the dashboard to see if a light came on but there is nothing there. This happened when the problem started happening and I'm hearing it again this time around. I had this problem happen to me 6-7 times (sometimes 2 times in 1 day) in the last 4 days. This has me scared to drive my car around. I was researching online and I saw others are having similar problem so I though I would report this too. Https://www. Cargurus. Com/cars/discussion-t77885_ds986042 |
| Category | Electrical System, Engine |
| Date | Feb 11, 2020 |
| State | IL |
| Description | The problem started last week, while making a right hand turn my jeep suddenly lost all electrical power including the power steering. After I put my car in park and waited a few minutes it started back up without further incidents. The first incident happened on a snow day on my morning commute to work, had I taken a busier route it would have caused an accident. The same thing repeated the following day minus the snowy conditions. I schedule my car for service where I bought it as soon as I was able to take it. When I arrived to the dealer I spoke to a service adviser and explained what had transpired. He quickly recognized the problem, and asked a very specific question. He asked if the car died out while making a right hand turn which was the case both incidents. He went on to say that it happened to that model and engine if they oil gets low. I was astounded as I was not due for an oil change for around 1,000 miles. Clearly jeep is aware of the issue which seems to be obvious design flaw. I understand how recalls work and I am left to assume that they have decided against it as an oil change can be a temporary fix and a engine replacement would be costly and time consuming. |
| Category | Electrical System, Engine |
| Date | Feb 10, 2020 |
| State | CA |
| Description | Tl* the contact owns a 2019 jeep cherokee latitude. The contact stated that while driving at various speeds, the vehicle stalled without warning. The contact turned the vehicle off and back on and the vehicle operated as intended. The vehicle was taken to tuttle-click automotive group38 auto center dr, irvine, ca 92618 (949) 835-4812 where it was diagnosed however, the technician was unable to duplicate the failure. An oil change was recommended. The vehicle was not repaired. The contact stated that the failure was intermittent. The vehicle was then taken to another dealer, dch chrysler dodge jeep ram fiat of temecula 26845 ynez rd, temecula, ca 92591 (951) 225-4541, to be diagnosed which was still pending. The contact mentioned nhtsa campaign number: 18v344000 (engine and engine cooling), nhtsa campaign number: 18v524000 (electrical system) as a possible solution to the failure. The manufacturer was made aware of the failure but no further assistance was provided. The failure mileage was approximately 20,000. |
| Category | Engine, Power Train, Vehicle Speed Control |
| Date | Feb 09, 2020 |
| State | AL |
| Description | I was driving home from work one night and all the dash lights come on and the vehicle completely stalled in the middle of the highway. I had to attempt to pull over and switch the key off and back on to restart the engine. I also have been at a stop multiple times and turn out into the road and my vehicle won't go, which could result in me getting hit. I also had my recall 'fixed' for the power train, went back because I received another letter saying it was possibly not fixed and it still tells me the problem was not fixed on my vehicle. I cannot use cruise control on my vehicle because when it goes down the slightest hill, curve, whatever, the rpms go all the way up and just sit there, even when I have turned off the cruise control and braked it still stays shifted up for a long time. I regret purchasing this vehicle, especially with a baby on the way any day now and her safety being at risk. We are in the process of finding another vehicle. |
| Category | Steering |
| Date | Feb 07, 2020 |
| State | MD |
| Description | Driving at highway speeds, really anything about 50mph up to about 80mph, I feel the wheel stick when I try to correct the wheel to stay going straight. Even when going around curves on the highways I can feel the stick and it's frightening sometimes. Trying to explain it at the dealership to help them understand he hard and having them feel it might be harder without highway around here to get it up to those speeds for a period of time. This has happened by the way multiple times over the last 10000 miles. |
| Category | Engine |
| Date | Feb 03, 2020 |
| State | OH |
| Description | 2019 jeep stalls when driving when oil is approx 2 quarts low, there are no warning lights or any indication that oil is low. Dealership says this is common on this type of engine as it burns oil quickly. |
| Category | Electrical System, Electronic Stability Control, Wheels |
| Date | Feb 01, 2020 |
| State | FL |
| Description | Car stall when starting and sometimes stop when braking. Electrical.... Light comes on. Hazard lights come on radio turns on and off while driving. Turns on on it's own after car is parked and locked. When turning or making shapes turn there is a noise coming from wheels. Stability.... Light comes on. Backing up car makes noises as if I have gone over a bump when I have not. |
| Category | Power Train |
| Date | Jan 30, 2020 |
| State | OH |
| Description | Vehicle shuts off while coming to a stop. Vehicle struggles to restart once it's off |
| Category | Engine |
| Date | Jan 29, 2020 |
| State | WI |
| Description | I was waiting at a red stop light in my 2019 jeep cherokee 4x4, 2. 0 l turbo, when all of a sudden my battery light on the dash illuminated. I looked at my push button start switch and it said "run". The light turned green and I stepped on the gas and nothing happened. The car was dead. Cars behind me start honking their horn. I put on my hazards and put my arms up in the air. I then moved the gear selector to "n" and pushed the start switch. The switch toggles from "run" to "off". So, I hit the button again and the car starts. I move the transmission into "d", but the car just revs like it is still in neutral. I move selector to park and then back to "d". Then the car then allows me to take off. However, I was stuck in traffic for a whole light cycle and had many people wondering what I was doing. I have no idea why the car stopped working. My car has about 13,500 miles on it. |
| Category | Vehicle Speed Control |
| Date | Jan 29, 2020 |
| State | WV |
| Description | Tl* the contact owns a 2019 jeep cherokee. The contact stated while driving on the road with the cruise control set at 55 mph going downhill the cruise control disengaged, the rpm revved up and the vehicle sped up to 70 mph. The brake pedal was depressed and was able to slow the vehicle. The vehicle was taken to (ramey chrysler jeep dodge ram 127 frazier dr, princeton, wv 24739, (888) 794-4317, and the contact was informed that the vehicle performed as intended. A conversation between the manufacturer and the service technician at the dealer confirmed that the vehicle operated as intended. The failure mileage was 400. |
| Category | Unknown Or Other |
| Date | Jan 28, 2020 |
| State | FL |
| Description | Rented a vehicle from enterprise a jeep cherokee 2019 with only 18,620 miles. Driving north from fort lauderdale to daytona. After 3hrs on the road the car had an engine explosion. Another vehicle in front of me starts signaling me an tells me the car was on fire. I immediately pulled over and get off the car, saw live flame going under the hood. Pulled all my belongings out and in matter of minutes the whole vehicle was burned. |
| Category | Engine |
| Date | Jan 27, 2020 |
| State | NJ |
| Description | Jeep only has 30000 miles. Bought brand new. Car recently started stalling when slowing down. Apparently jeep designed the engine to stall with low oil. Took car to dealership and they said this is a known issue and that the 4 cylinder jeep consumes more oil and an oil change will need to be every 3000 miles on a brand new car. There is a large amount of similar complaints from other people online and eventually leads to an engine replacement. Not only is the oil consumption outrageous for a new car but the stalling is completely unsafe as we have an 11 month old. |
| Category | Steering |
| Date | Jan 27, 2020 |
| State | OH |
| Description | I bought this jeep with 8 miles on it. At about 5,500 miles while driving straight the steering seems to almost have a dead spot where it feels like there is loss of control to the vehicle. This happens repeatedly causing possible over correct trying to determine if you have control of the vehicle or not. Dealer has been called and awaiting to hear back. My first ever jeep purchase. |
| Category | Steering, Unknown Or Other |
| Date | Jan 27, 2020 |
| State | IL |
| Description | Previously, I reported issues with oil consumption, which eventually required an engine replacement. I now have an issue with steering wheel, feels like it is trying to correct itself when driving regular streets and highway with no issues of alignment, tires, etc. Appt with napleton's arlington heights on 1/23/2020 did not mention anything that was done to look for issue, other than recall software update of 18va9182, which they said would solve the problem. However, the problem persists. In addition, I just received a safety recall notice from fca, stating that when I had taken my vehicle in for recall #18v739, that my vehicle was not properly inspected and the recall was closed. I told the dealership this was done completed and they said they would do the update, however, they had not completed the correct one, and the problem with steering still persists. I am worried this issue is a safety concern, and would like to be contacted to have this problem addressed. |
| Category | Engine, Power Train, Vehicle Speed Control |
| Date | Jan 26, 2020 |
| State | TX |
| Description | My car make a humming noise like it's trying to catch up while driving it stalls and sometimes while driving the car engine goes dead I have to keep pushing start button about 3 times to restart I took a picture of light that comes on and also another car backed into my car when car went dead it's very dangerous been to dealership several times they said everything was ok they even told me to take pictures of lights when it happens like I'm lying and I did even thought all pictures are time stamp. I can't afford uber and car note I need help. This happens on freeway highway side street anytime no warning. |
| Category | Steering |
| Date | Jan 25, 2020 |
| State | TX |
| Description | Ever since I purchase the vehicle it will pull to the left or right. When trying to correct the position of the steering wheel I feel resistance until it gives and jerks in the opposite direction. Feels like something is getting stuck and then comes loose. This only happens when the vehicle is in motion and is very noticeable when going around 35-55mph. When at a higher rate of speed it is as though the momentum of the vehicle is helping it stay straight but it will still do it. |
| Category | Power Train |
| Date | Jan 23, 2020 |
| State | PA |
| Description | Tl* the contact owns a 2019 jeep cherokee. The contact stated that when using the start button for the vehicle, it would hesitate to start instead of starting immediately. The contact then stated that while driving at highway speeds the vehicle would hesitate to accelerate and exhibit a sputter when attempting to accelerate as well. The contact stated that while driving approximately 50 mph the vehicle suddenly began to reduce in speed. The contact stated they lost all throttle with the vehicle. The vehicle's service electronic throttle warning light illuminated. The contact contacted the dealership (tri-star uniontown located at 2 superior way, uniontown, pa 15401 phone number 724-430-1401) who replaced the vehicle's wiring harness, reprogrammed power train module, pedal accelerator replaced, replaced the throttle body, reprogrammed transmission control module, and other repairs. The failure remains. The contact stated the failure occurred about 5 times. The manufacturer was made aware of the issue and opened case number 74681739. The approximate failure mileage was 1,000. |
| Category | Steering |
| Date | Jan 23, 2020 |
| State | TX |
| Description | When driving mostly at highway speeds but sometimes at lower speeds the steering gets tight when making a slight adjustment to the steering, which makes me pull it harder to get it loose and then have to over compensate to get the vehicle back in a straight line. This is extremley dangerous because it has caused me to run off the highway and come very close to hitting other vehicles. I have had it in the shop at the dealership 3 times and chrysler looked at it and said this is normal with the electronic speed sensitive steering. This should not be normal because it is putting my life in danger. This issue has been since I bought the vehicle august 2018. |
| Category | Steering |
| Date | Jan 16, 2020 |
| State | KS |
| Description | Tl* the contact owns a 2019 jeep cherokee. The contact stated the vehicle would not immediately respond when turning the steering wheel. The contact indicated that the steering wheel had to be turned approximately 1/4 of an inch in either direction before the wheels would respond. The vehicle was taken to the local dealer colby dodge (1000 taylor ave colby ks) who performed a steering module update however, the failure persisted. The manufacturer was not notified. The failure mileage was 22,000. |
| Category | Power Train, Vehicle Speed Control |
| Date | Jan 15, 2020 |
| State | MI |
| Description | My car hesitiates when putting it in to drive from backing up or just taking off. It hesitates going from low to high speed taking a long time intermittently. This is a very serious safety issue. I could be side swiped or ran in to. |
| Category | Power Train, Vehicle Speed Control |
| Date | Jan 15, 2020 |
| State | MI |
| Description | Car does not go in to drive and will sometimes lurks in to high gear from a start or a initial go. The car revs up thinking it was in drive then slams in to high gear and goes. |
| Category | Steering |
| Date | Jan 15, 2020 |
| State | MS |
| Description | While the vehicle's engine is running, regardless of the gear selection, there is a slight jerking of the steering wheel. This jerking occurs at random with no other noticeable issues. This issue is not "throwing" a code and dealership is claiming there is no issue found. Odometer is at 10340 miles. This is a dangerous issue as it could cause my vehicle to collide with another vehicle or object if not resolved. Issue occurs when vehicle is stationary or in motion and occurs approximately every minute or so. It occurs on city streets as well as highway. It occurs while driving in a straight line or during a turn. There is no specific driving condition that resolves the problem or worsens the problem. |
| Category | Vehicle Speed Control |
| Date | Jan 14, 2020 |
| State | SC |
| Description | 2019 jeep cherokee limited 2. 4l turbo. Driving with cruise control set the car will suddenly accelerate, rpm's will increase by 2000 and will not slow down until cruise is disengaged. Also while driving in city in surface roads without cruise control, the car will just stop accelerating even though you are depressing gas pedal. Car comes to a complete stop while engine still running. Had to turn off car and wait a few minutes. Check engine light cane on when car was restarted with message of "check throttle control sensor". Light went off before I could get it to dealer. Dealer said the could not find a code or duplicate problem. This has happened several times. The last time on 1/11/2020 |
| Category | Electrical System, Unknown Or Other |
| Date | Jan 13, 2020 |
| State | TX |
| Description | Vehicle shutting off completely prior to a stop sign. Attempts x 3 to restart vehicle, acts sluggish taken to auto parts tested by machine . Battery ok alternator ok starter ok help only problems !!! |
| Category | Engine |
| Date | Jan 13, 2020 |
| State | IL |
| Description | While driving slowing and coming to a stop the vehicle's battery light will start flashing and then the car will stall and shut off. I put the vehicle in park and turn it off for 15 seconds then turn the key to start it again and the car will crank over very slowly and sputter for about 4 second before starting again. This has happened 3 times in 2 week. The first occurrence was monday jan 6 2020, 2nd was jan 10th 2020 and third was jan 13th 2020. I took the car to the dealership friday jan 10th and they told me they could not recreate the issue and gave me the vehicle back. I was told if it happens again then to call back. |
| Category | Unknown Or Other |
| Date | Jan 10, 2020 |
| State | PA |
| Description | 2019 jeep cherokee latitude. First bought the car the head lights and tail lights were dead. Took it into the dealer to have it repaired, took it into the dealer for a tramission recall. Randomly driving down a major highway a vehicle just shuts off in the middle of in the middle of the road and wouldn't start back up for a few minutes while I was stuck in the middle of the highway. Called dealer. Radio randomly doesn't work correctly either stays running when the keys turned off car and keys taken out , radio randomly shuts off |
| Category | Engine, Power Train |
| Date | Jan 09, 2020 |
| State | AR |
| Description | To whom it may concern, my name is [xxx] . I am contacting you for concerns of my newly purchased 2019 jeep cherokee. I would appreciate it if someone could contact me about my engine stalling while operating the vehicle. I have concerns of this vehicle causing safety issues while in motion the vehicle stalled on a major highway loosing complete control and barely made it out of the road way tmwith no warning there was no engine lights or beeping. While having my family in it. My phone number is [xxx]. Thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr |
| Category | Engine |
| Date | Jan 08, 2020 |
| State | FL |
| Description | Engine is shutting off for no reason. Dealer says it is low oil sensor shutting it down. First time the dealer just filled it with oil. The second time I brought it in they pretended not to remember the first time it happened and claimed to have no paperwork on it as they claimed they just topped it off with oil. I signed in on their computer so they must have the records of me being there, they gave me no paperwork the second time just told me to drive 1000 miles and they would recheck the oil. |
| Category | Power Train, Vehicle Speed Control |
| Date | Jan 07, 2020 |
| State | OK |
| Description | When I accelerate my vehicle after a stop or getting on the highway, it stalls and or stutters. This is a major safety concern. I have almost been hit because my vehicle would not accelerate when I had my foot on the gas. |
| Category | Steering |
| Date | Jan 07, 2020 |
| State | IL |
| Description | When driving at expressway / highway speeds of 60 plus for a non stop 30-50 miles, there is almost like a "dead spot" in the steering. When I move the steering wheel about 1/4" to the left or the right it feels like it is catching on something when making small wheel adjustments within your own lane, it almost feels as if your tires break loose, but on dry pavement. When the steering then catches. It also feels like there is gust of wind on both sides of the vehicle. It then jerks back and forth. There is also a burning smell for a short period of time. This started at 5500 miles. I have a 2019 jeep overland. It could easily become dangerous. Had it at zeigler jeep in schaumburg il on 11/9/2019 and they recoded module and cound not recreat the proble. It has been happening more and more frequently since then. Went back on 12/26/19 and took the tech for a 1. 5 hour test drive and everything happened as stated above. The tech finally re-created the problem. My new 2019 jeep overland has been in the shop since then. They are sending engineers in from jeep. All I want is a safe car. Ps; this is my first jeep product. |
| Category | Engine |
| Date | Jan 06, 2020 |
| State | AZ |
| Description | On dec 19th of 2019 I was leaving work when I made a right turn during busy traffic when my 2019 jeep cherokee suddenly stalled on me. I had to pull over and restart the car. The car did turn back on. After speaking with my local dealer, they told me that the car was almost out of oil however no light was on then or at the time of the stall. I was informed this is a 'safety' feature to prevent the engine from hurting itself if the oil gets too low. An oil consumption test was started. The car only had 12590 miles at the time of the incident. This is also the second oil test that has been done the first one was done back in may of 2019 when the car was at around 6000 miles. |
| Category | Power Train |
| Date | Jan 04, 2020 |
| State | TX |
| Description | Transmission slipped started to slip on my 2019 jeep cherokee with 10000 miles. Car is just about brand new and the service transmission/shifter message and check engine light came on as well as all the transmission gear lights are lit. |
| Category | Steering |
| Date | Jan 03, 2020 |
| State | MN |
| Description | When driving at highway speeds, there is almost like a "dead spot" in the steering. Making small wheel adjustments within your own lane, it almost feels as if your tires break loose, but on dry pavement. When the steering then catches, it can cause a small jerk. If this happened on ice, it could easily become dangerous. It has been happening more and more frequently for the past month or so. |
| Category | Engine |
| Date | Dec 31, 2019 |
| State | NJ |
| Description | Jeep has a safety feature so they say that causes the car to turn off while driving if the oil in your brand new vehicle gets low. This happened many times once in the middle of an intersection. I called my dealer who told me its normal and to change my oil even though my onboard dash said I was fine no oil warning light just the car turns off while driving. Very dangerous and it is not easy to restart . I was slowing down for a redlight the light turned green and my car turned off causing driver behind me to almost hit me I was panicked. This happened many times more and I contacted jeep dealer and they told me to change my oil and it wont happen again. To have a car shut off instead of an oil warning light is extremely dangerous why not use the light it came with. That is not a safety design for anyone but jeep so they dont have to replace brand new cars that burn over 3 quarts of oil every 4000 miles. They arent worried about the drivers stuck in the middle of an intersection waiting and praying their car restarts. I have video of it doing it my neighborhood and never once does the oil light come on. The car actually dies while in motion not just stopped. I have a video of it but it is 3 minutes long and it will not upload I guess due to the length of it. It has happened many time since decemeber first times I just thought the car was cold due to outside temperature and the bars on the dash indicating the car was cold. To say I purchased a brand new car and did not expect to have to add 3 quarts of oil every 5000 miles is an understatement to fear for my own safety driving my car is crazy. I have changed the oil and now I have to constantly monitor it so I can be safe this should never be the case and dodge knows it does this and does nothing but offer an oil consumption check every 1000 miles. Horrible |
| Category | Steering |
| Date | Dec 31, 2019 |
| State | IL |
| Description | I purchased a new 2019 jeep cherokee on 6/29/19 with less than 5 miles on odometer. On 9/7/19 (less than 1k miles), I started car, drove halfway down block and the steering completely locked. Power steering light went on and car was not drivable. Called dealership, who was very accommodating, and they towed the car and gave us a loaner. After several days, the dealer was unable to come up with a solution so they opened a case with chrysler. After three weeks, the entire steering column was replaced, which seems like a safety issue in itself so I did not take the car on the highway or on long trips. For the first couple of weeks, the repair seemed fine, but then the steering column/wheels started making loud grinding noises and thumps while parking and pulling out of parking spaces. Now it is happening while I am driving, louder and lasting longer. I have had two scary instances of steering/wheels grinding, thumping, locking while changing lanes and I have no control of the steering for 10-20 sec. It happened again today (12/30/19) while driving in a parking lot. The steering locked while I made a slight turn going approx 5mph, and the grinding/thumping was so loud and strong that it felt like the whole front end of the car was going to fall off. This lasted longer, around 20sec, and then the car just drove completely normal. I have also had multiple instances of feeling that I have zero control of the steering and that my wheels are not on the road. No noise, no locking up, just no control of the vehicle at all. This is my third 4x4 and my second jeep, so I am well aware of how to drive the car and how it should handle. This is not normal and, quite honestly, I feel like this car is going to kill someone. Taking back to the dealership tomorrow so their repair dept can troubleshoot. This car is not safe to drive. |
| Category | Electrical System, Engine, Exterior Lighting |
| Date | Dec 30, 2019 |
| State | OK |
| Description | While driving the suv shuts off completely. No engine power, no lights, no steering. This has happened 6 times leaving the suv in the dark with no lights with children int he car. The suv shuts down while in motion, at 45mph speeds on county roads and at high speed 70 mph + on turnpike. I am scared for my life. Dealer is not helping me. I put the last date in. It happened 6 times. |
| Category | Power Train |
| Date | Dec 30, 2019 |
| State | TX |
| Description | Stuttering after stopping and stuttering when starting engine. Stutters when trying to get on highway. |
| Category | Engine, Power Train |
| Date | Dec 29, 2019 |
| State | MO |
| Description | I was in an automatic car wash and after it was finished my jeep would not engage into drive from neutral. I had the automatic engine shut down turned off. I tried multiple time from shifting from neutral into drive. I also restarted my jeep twice and on the second time it started and I could drive away. |
| Category | Steering |
| Date | Dec 27, 2019 |
| State | OH |
| Description | When driving on the freeway after about 20 minutes the vehicle appears to get a "dead spot" in the steering. When I move the steering wheel about 1/4" to the left or the right it feels like it is catching on something. I dropped it off at the dealership today and after about 6 hours they called and told me it was fixed. They said there was just an update that needed done on the steering. I will be picking it up later and will see if it is corrected. Vehicle has 28k miles on it. |
| Category | Steering |
| Date | Dec 22, 2019 |
| State | CO |
| Description | While driving at speeds of 50mph or higher the steering will freeze or lock briefly not allowing you to make steering adjustments. Added force is need to correct the steering path of vehicle. Acts as if the steering has a dead spot. |
| Category | Engine, Power Train, Vehicle Speed Control |
| Date | Dec 21, 2019 |
| State | FL |
| Description | Vehicle driving and when coming to a stop it seems like the auto turn off wants to turn off even before stopping. Feels like its going to stall. Also leaving a red light when it auto turns on it jerks and then switching from first to secong gear it jerks. The transmission has so much lag switching gears and picking up speed it also jerks and takes forever to pick up speed. But my most concern is gear switching and jerking and almost stalling when coming to a stop with the auto shut off trying to turn off while driving. And when it turns back on it jerks when you give it slight gas. |
| Category | Electrical System, Wheels |
| Date | Dec 20, 2019 |
| State | NC |
| Description | Tire pressure gauge |
| Category | Air Bags |
| Date | Dec 19, 2019 |
| State | TX |
| Description | On december 6, 2019, during a return trip from louisiana to texas, the airbag warning light on the dashboard turned on and off two times over a seven hour period while driving on a highway. On december 19, 2019, the airbag warning light turned on as I was leaving the house. It stayed on for approximately 2 minutes and then went back off. This was while while driving on a city street. I have seen a total of three events where the airbag warning light has switched on and then off while driving. |
| Category | Steering |
| Date | Dec 18, 2019 |
| State | CA |
| Description | At highway speeds 60-75, while making small corrections while driving steering becomes slightly tight and then steering gives in and jerks. Tightness and jerk happens in both directions. Happens in every drive at highway speeds only. |
| Category | Power Train, Vehicle Speed Control |
| Date | Dec 16, 2019 |
| State | NC |
| Description | Accelerating is jerky and many times does not shift correctly as speed increases (into next gear on left hand side ). Also, as vehicle goes down small hills it seems like it doesn't understand how to handle the decease in acceleration. Also, when shifting from reverse to drive, it takes at least 30 seconds to correctly respond. I brought vehicle into shop, they stated it was the vehicle getting to know how I drive. |
| Category | Power Train |
| Date | Dec 16, 2019 |
| State | VA |
| Description | I have had my car since august 2018. Since june, the car has randomly stopped operating while I am driving. It will not accelerate and if I am on a hill begin to drift backwards until I am able to get the emergency brake on. It is extremely dangerous as it has happened in busy intersections and highways. My car has turned off while making turns and while accelerating up hills. Sometimes the lights on the dash all turn on and other times it is just one light (such as the battery light). In june 2019, I had to have it towed to the dealer where they said my car needed an oil change and there was a sensor that needed to be replaced that caused the car to think their wasn't enough oil. Then, in september 2019, it happened again and I was told it was because I was due for an oil change. I was still approximately 500 miles from my next oil change and was told that the issue of my car stopping in traffic was due to "dirty oil." in december 2019, this has happened again. I am still 1745 miles away from my next oil change. The dealership claimed that they needed to change the oil in order to do an oil pressure test. I asked them to fix the root of the problem because my car is stopping repeatedly and I do not feel safe in my vehicle. It is a hazard to myself and others as I live in a densely populated area. The dealership has done an oil change and checked the pressure and asked that I bring it back at 1,000 miles. I am not convinced that this will solve the problem and I think the repair is costly to make and the dealership is patching the problem. I am worried for myself and others as this isn't safe.*dt *tr |
| Category | Steering |
| Date | Dec 16, 2019 |
| State | VA |
| Description | Tl* the contact owns a 2019 jeep cherokee. The contact stated that the recall notification for nhtsa campaign number: 19v637000 (steering) was received in october of 2019. The contact took the vehicle to farrish chrysler, jeep, dodge, ram (9610 fairfax boulevard, fairfax, va 22031, (703)-273-0200) and was informed that the part was not available. The manufacturer was contacted and stated that the additional part to complete the steering gear replacement was not available. The manufacturer provided the contact with case number: 71416456. The vehicle was not repaired. The contact had not experienced a failure. |
| Category | Engine |
| Date | Dec 15, 2019 |
| State | KY |
| Description | This has happened multiple times to my vehicle. It first happened at roughly 6,000 miles and is now happening again at 12,000 miles. Each time, when I was coming due for an oil change. The vehicle will stall out in the middle of the road as I come to a stop. Sometimes it will restart, but other times I have to jump it. This will happen at a complete stop as I'm trying to get going again or as a I am slowing to a stop. It will happen on any road at any time whether going straight or turning. |
| Category | Electrical System |
| Date | Dec 12, 2019 |
| State | FL |
| Description | Uconnect service not working properly affecting all options on radio control panel managed by uconnect |
| Category | Electrical System, Engine |
| Date | Dec 11, 2019 |
| State | WA |
| Description | Tl* the contact owned a 2019 jeep cherokee. After the vehicle had been driven for approximately seven minutes, it caught fire after being parked for five minutes. The fire department was contacted and was able to extinguish the fire. The vehicle was destroyed. A fire report was filed. The contact stated that several weeks before the fire, she noticed a burning odor coming from under the hood of the vehicle. The vehicle was scheduled to be towed from the scene, which was still pending. Haselwood auto group (950 w hills blvd, bremerton, wa 98312, (360) 362-5848) was contacted by phone and several pictures of the vehicle were sent via text message. The manufacturer was not informed of the failure. The cause of the failure was not determined. The approximate failure mileage was 2,499. *ln*jb*dt*jb*dt consumer stated she thought a rodent got into the engine.*jb |
| Category | Wheels |
| Date | Dec 08, 2019 |
| State | IL |
| Description | Multiple times a week the tire sensors "go out" while driving and I have to take it back to have them reset.. Approximately 20 miles down the highway after reset, they go offline again. |
| Category | Electronic Stability Control, Fuel/propulsion System, Unknown Or Other |
| Date | Dec 07, 2019 |
| State | AR |
| Description | Truck cuts off when I make turns or if I stop at a stop light. When you try to start the truck back up it hesitates and when it does start back up it stutters. While driving on the highway the truck all of a sudden while flash a low oil light and say low oil pressure and I just had my oil changed at the dealership. Now it won't pick up speed past 10 and a message is popping up that says check something electrical. I can't even drive the truck because I'm afraid I'm going to cause an accident. I was driving home today from work and barely made it. My check engine light isn't even on. But it's not shifting gears it idiles up and just stays stuck I have to take my foot of the gas to try make it change while driving on the city streets. Arkansas has a lot of hills and I have to go up one to get home and I almost didn't make it up the hill in traffic because the truck started stuttering and the oil warnings started flashing. |
| Category | Power Train |
| Date | Dec 07, 2019 |
| State | CA |
| Description | When driving down hills and manually downshifting to maintain the legal safe speed the transmission will freewheel for several seconds around 45 mph and will not downshift until 53 mph. At first service visit, dealer updated shift programming for the transmission, with no improvement. At second visit, jeep service wrote on invoice "6886 normal vehicle characteristic. Verified customer concern. Going downhill and manually shifting, engine and vehicle speed may increase before down shifting. This is due to a dog clutch being used for that gear, and requires engine speed to increase in order to engage that clutch. No fault codes, no service bulletins or star cases for this concern. Tech and shop foreman road tested vehicle confirming normal operation as compared to like vehicle." several times when descending a moderate hill in san diego, a hard brake application is required to bring the vehicle under control so as to avoid a rear end collision with a vehicle in front. This is an unsafe design fault of the zf 9-speed transmission. More than 500,000 zf-9 transmissions have been recalled since 2014, and safety problems continue. |
| Category | Steering |
| Date | Dec 07, 2019 |
| State | MI |
| Description | When driving at highway speeds in a straight line, I experience a 'dead spot' or slippage with the power steering. Mostly noticed turning the steering wheel slightly to to the right to make small adjustments. While making the steering input, nothing will happen at first, then as more pressure is applied, the steering will 'jump' slightly and catch. The effect is that it feels like you're driving on a very windy day when it's not windy at all. |
| Category | Electrical System, Engine, Exterior Lighting |
| Date | Dec 06, 2019 |
| State | VA |
| Description | Tl* the contact owns a 2019 jeep cherokee. While driving the vehicle, it completely shut off and the brakes, power steering, and lighting failed to work. The failure occurred while driving around a moderate incline. The contact guided the vehicle and stopped at the edge of a driveway. The vehicle eventually restarted after approximately five attempts. The manufacturer was called and advised the contact to take the vehicle to the dealer for diagnostic testing. The contact also stated that all the instrument panel gauges went dark a few weeks ago. The dealer had not been contacted yet and was an hour away from the contact's residence. The contact researched the failures online and found many complaints about the same matter. The vehicle had previously been repaired per an unknown recall to reprogram the power modules, which was when the recent failures began. The failure mileage was 31,000. |
| Category | Electrical System |
| Date | Dec 06, 2019 |
| State | FL |
| Description | New 2019 jeep cherokee latitude battery not charging to start the car. Start/stop system not working due to battery charging code, a/c changes setting by itself. It started about 2 weeks ago, getting worse by the day. |
| Category | Electrical System |
| Date | Dec 05, 2019 |
| State | AR |
| Description | Tl* the contact owns a 2019 jeep cherokee. The vehicle lost motive power while driving the contact was able to start the vehicle after several attempts the contact was concerned for her safety due to the failure. The contact stated that while driving at approximately 15 mph, without warning the vehicle stalled. The contact stated that after several attempts the vehicle was restarted. Classic chrysler dodge jeep ram, 1102 walton dr, texarkana, tx 75503, (903) 716-0600, was contacted and informed of the failure. The contact stated that the dealer refused to provide a diagnostic on the vehicle. The contact stated that the vehicle was previously repaired under nhtsa campaign number: 18v739000 (power train). The vehicle was not repaired. The manufacturer was notified of the failure, case number: 71381485. The approximate failure mileage was 33523. |
| Category | Electrical System |
| Date | Nov 30, 2019 |
| State | IL |
| Description | On oct 29 at 19991 mileage,the cell did not start at all and found the battery dead on jeep cherokee latitude 2. 4 l 2019 model parked inside the garage. I used the battery charger overnight. On oct 30, I had to call mopar service for jump start as my charger did not work. After jump, the engine clunked and run but flashing all interior light and several warnings such as ,electronic stability control,service 4wd,power brake on dashboard. When I tried to pull out a car from garage and shifted the gear to the rear,"the service transmission restart in park with vehicle at zero speed ' displayed and engine stopped again. Then car was towed to jeep dealer. On oct 31 the dealer called me and said the car is ready to pick up. At the dealer, they explained the one cell in the battery was bad and replaced to the new battery. Although I asked to explain why the battery damaged so quickly and it there was any vehicle electric system. But they said the the technician checked all system and confirmed all ok. But no explanation was provided why so many warning s displayed on the dashboard. |
| Category | Power Train |
| Date | Nov 30, 2019 |
| State | IL |
| Description | On nov16 at the parking lot , when I took off at 5-8miles,mysterious noises under hood like high motor rotation. I returned to park and checked areas under hood, displays on dashboard such as battery voltage at 14. 6v, engine oil life at 34 % ,etc. Ii shut off engine.,I took off tothe dealer at this time no noise at all. On nov18 morning,I was driving approximately 30-40 mph when slowing down to approximately 15 mph to yield for oncoming traffic for a red light. After the light changed to green, I started to drive and around at 10 to 15 mph and accelerated . However,rpms increased to around 5,000 and the vehicle speed stayed only at around 25 mph with high motor rotation sounds. Therefore, I contined to drive at the low speed and tried to find the safe place on the side of the road. The, I shut off engine and call the dealer to tell the problem . Then I took off again but the vehicle was able to drive without a problem at this time. Unfortunately, the same problem happened on nov20 and nov21. I finally brought a vehicle to the dealer and showed the video on nov21. And they fixed the vehicle on nov25. They explained oil level was low to the bottom of dipstick and 400 miles overdue on oil change sticker. I told them oil life indicator displayed 34 % on nov16. But they said that don't trust system and check oil change sticker and make sure to do oil change every 5000 miles. I asked why oil life indicator is not correct. They said only 2. 4 liter engine needs oil change every 5000 mileage followed by oil change sticker. I complained to fix oil level indicator the. They said they checked already 100 times and insisted to follow a sticker. They also said they had 50 customers had the same problem at this dealer. Then, the system should be recalled for the safety. One of incidents at this time might cause a car crash behind me as my car was at 25mph on 50mph max speed road. |
| Category | Engine |
| Date | Nov 25, 2019 |
| State | OH |
| Description | Tl* the contact owns a 2019 jeep cherokee. While driving approximately 15 mph, the vehicle stalled, lost braking and steering ability, and the battery warning indicator illuminated. The contact wait a few seconds and the vehicle restarted normally. The contact stated that the failures occurred five other times. The vehicle was taken to medina chrysler jeep (3205 medina rd, medina, oh 44256) where it was determined that it was normal for the vehicle to consume an excessive amount of oil. The dealer further stated that if the owner did not keep track of the oil consumption, "it was normal for the engine to seize". The vehicle was not repaired. The manufacturer was notified of the failure. The contact was advised to read the owner's manual on how to maintain oil consumption for that type of engine. The approximate failure mileage was 29,995. |
| Category | Power Train |
| Date | Nov 25, 2019 |
| State | TN |
| Description | I have a lot of hesitation when excelerating. I am scared of my vehicle. I am afraid I am going to get into accident . I have taken jeep in to be checked was told no recall but their is something very seriously wrong my jeep cherokee please help I've only had it two month. |
| Category | Electrical System, Engine, Power Train |
| Date | Nov 21, 2019 |
| State | MI |
| Description | I purchased a 2019 jeep cherokee trailhawk on 11/11/2019. That same evening the instrument cluster, uconnect, and lights all cut out while I was driving down the road. This caused the engine control to be cut and dtc's for brakes, esc, transmission, and the shifter. Thankfully the first few times this happened on a street with heavy traffic during rush hour and I was able to restart the vehicle. It happened again on the second day while in motion on a side road and again the third day except while driving on the highway. After the third day, I scheduled it for service at a local jeep dealer. Upon having my vehicle for five days, the dealer discovered a corroded/faulty ground and made the necessary repairs. The vehicle was picked up on 11/18/2019. It drove great until 11/20/2019 when the power once again was cut from the instrument cluster, uconnect, and lights. This also resulted in a loss of engine control with the same array of dtc codes being displayed and also occurred while driving. I was able to safely pull off the road and restart the vehicle. Thankfully this happened roughly a mile from the dealer and I was able to limp the jeep there. They checked the codes and advised me to bring the vehicle back in the morning. On 11/21/2019 I returned the jeep to the dealer where it is currently being worked on again. This vehicle is an extreme danger to not only myself but to other motorists that could potentially collide with me due to the random and unpredictable nature of the issue. I am so concerned about the safety of the vehicle that I will not allow my children to ride in my vehicle with me. |
| Category | Steering |
| Date | Nov 21, 2019 |
| State | MA |
| Description | I got a important safety recall for steering gear on 10/29/2019 I called the jeep, chrysler company on 10/30/2019 and advised me to take it to the dealer to change the part. Took the car to dealer service on 10/31/2019, today is 11/21/2019 and the car is still in the service and each time they said that the are waiting for a part to come and change. And they found few parts to change. Today is 11/21/2019 and the car still in service to fix and change the parts. Called the co. And said that I am not safe to drive the car, because in the past I had the same issue in one of cars ten years ago after they replaced the steering gear part took the car and was driving on the highway and the steering gear loose and we had a big crash with my children and was a fatal accident. My car is lease on 09/01/2019 and refused to take it back and give another car, please help me and reply to my fearing, I called the jeep and chrysler dealer and they refused to take the defected car back and give another safety car I have two questions and need help as I am senior and live in boston and driving to ny on the highway please help me what shall I do, I don't know what to do or whom I ask for help ? -do you think that after they change the part of the steering gear will be safe to drive??? - for whom shall I call or contact to explain my problem and my fear?? Your reply will be very important to me... Please help and thanks in advance. A questions that I am not safe to drive the car again. And I don't know if the car will be safe to drive especially on the highway when you are driving 65 mph |
| Category | Engine |
| Date | Nov 19, 2019 |
| State | NY |
| Description | I got the vehicle at 5 miles. The dealer told me the oil change is ever 5k miles. I decided to make a small trip to canada, so before heading there I check the fluids. ( just in case) and notice the dipstick on the oil is 75% and I check the oil life dashboard and it states is at 85% oil life. I assume it will be fine and make the trip around 1500 miles round trip total. I didnt check the fluids coming back to the city till like 2 months after since I use the car only for commuting and grocery shopping. I was nearing 5k miles and the I check the engine again (been off for actually couple of days) and the oil level on the dipstick is rock bottom. So I add 1 quart of the manufacturer's stated oil and continue driving it till it hits 5k. I take it to the dealer they do a quick oil change and theyr supposed usual inspection and say everything is fine. Oil change is finished and they put a new sticker at 10005k miles exactly 5k miles manufacturer recommends oil change. I continue driving it and slowly rack up 2k miles and check the oil level which has gone considerably from full to half dipstick. Keep in mind it was a cold oil inspection and the vehicle has been off for more than 5 hours. I drive it again 1k miles more and the darn oil level drops to 25% of dipstick. Even made a facebook post in a jeep page and the mechanic admitted that these 2. 4l are oil burners and that no new vehicle should be consuming oil like that. I take it to dealer asap and they tell me every oil change is 3k miles not the 5k miles and write on my visit paper I took the vehicle late for oil change. I'm writing this at almost 8500 miles and just took a picture and video of inspection. The dipstick has gone down at least 10% down .. Also had a vehicle shut down before oil change that's why I added the quart of oil before the 5k miles. |
| Category | Electrical System, Engine, Service Brakes |
| Date | Nov 08, 2019 |
| State | NV |
| Description | My 2019 jeep cherokee trailhawk has been in the shop for the second time since dec 14 for electrical problems. Attached is my 10/27/19 letter to chrysler describing the problem. Basically car cuts off without warning while driving (even on freeway) and have to drift to a stop and attempt to restart car several times before it starts up. |
| Category | Steering |
| Date | Nov 07, 2019 |
| State | MA |
| Description | As I was traveling about 30mph my power steering locked up. I wasn't able to turn the wheel at all. A service power steering light came upon my dash. When I called the dealership they refused to let me tow it there or fix it even though it was less than 6 months old and under warranty. I ended up having it towed there anyways without telling them. It was just a code that had to be cleared but they made me pay 120$ for labor even though it was under warranty and at no fault to my own. This is the only problem I've had with this vehicle other than that I love it. If I were in a different situation although it could have been very dangerous and I was very unhappy the way the dealership treated me. |
| Category | Steering |
| Date | Nov 06, 2019 |
| State | OH |
| Description | Over the last four weeks the steering has developed a 'dead zone'. The steering will jerk when pulled out of this 'dead zone'. I took the vehicle into firestone for an alignment to see if it would correct the issue. The technicians confirmed with me that there is an issue with the installation of the cradle of the vehicle. |
| Category | Electrical System, Engine, Power Train |
| Date | Nov 01, 2019 |
| State | GA |
| Description | I bought my jeep on december 12, 2018 from jt's jeep in lexington sc. At roughly 400 miles, the start/stop system light illuminated and displayed a message for service. I parked the jeep and shut it off, and restarted. Worked fine after that. At roughly 1,600 miles, it did the same thing again. Same procedure. Went away. At 7,500 miles I took it in for service and they checked and said nothing was wrong. At 8000 miles I was merging onto the interstate in columbia sc and started to accelerate and it lost all power; power steering, acceleration, braking, and displayed a message of "electrical system fault" I managed to get it off the road and restarted, drove to ga fine. I scheduled an appointment with the local chrysler dealer here in ga, they kept it an entire week and claimed nothing was wrong. But that they fixed a recall that would remedy the issue. It has not. It has done this again and again, sometimes completely locking down, other times just illuminating the auto start stop service light. I am terrified of my vehicle. I bought it brand new because I needed a safe, reliable vehicle. It has been anything but. It currently has just over 10,000 miles. I have photographic proof of the times it has went haywire. |
| Category | Electrical System, Engine, Vehicle Speed Control |
| Date | Oct 29, 2019 |
| State | AZ |
| Description | Vehicle will randomly shut off when driving. The cruise control will not kick in when you are going straight or up a hill... But don't worry it will kick in when you are going down a hill! The radio will do whatever it wants from blasting music to turning your favorite song off to listen to am radio, or just locking you out all together . The dealership says "it is just an update" sorry but this vehicle is a death trap! |
| Category | Engine |
| Date | Oct 29, 2019 |
| State | NJ |
| Description | 2019 jeep cheerokee engine keeps losing oil I only have 6723 miles on jeep it totally turned off on me while driving there was no indication at all that the jeep needed oil it was 5 months old and had to add 3 quarts of oil to it since then I have had to add at least a quart of oil every other month this should not happen on a new vehicle right now I do not feel safe driving the cheerokee because you don't know if it will turn off spoke to the dealer they said it seems to be an issue with that engine but there is no recall on it or nothing they can do so I should keep oil in the jeep to have if it happens again. This is not a acceptable answer especially since it can turn off at anytime with out warning this needs to be fixed. |
| Category | Steering |
| Date | Oct 27, 2019 |
| State | TX |
| Description | 2019 jeep cherokee limited 4 x 4, in service on 4/2019, with 13,700 miles as of 10/27/19. In last two days steering wheel is jerking in my hands, as though the lane sense feature is trying to bring vehicle into center of lane. That feature is disengaged and is never used. The jerk is slight but perceptible and always seems to be in a left to right motion. Since I live in country and travel roads with speeds at 65+, great concern that this issue may lead to a failure of the steering system or steering wheel itself. Had a similar issue many years ago with a ford vehicle, which resulted in a recall after the steering wheel on my vehicle actually came off the column and spilled bearings on the floor. |
| Category | Steering |
| Date | Oct 24, 2019 |
| State | IN |
| Description | While driving, mostly down the highway, my cherokee will have slipping/breakaway int the steering tension. It happens when moving the wheel in both directions. I drive an hour for work, and it happens probably 30 times minimum driving one way. This had happened previously and I had it looked at and they couldn't find anything. It stopped happening for a while after that (not sure if they did something), but is again doing it. I had it recently in to a jeep dealer for service on other issues and let them know about this and they indicated they didn't find anything right then, and didn't have more time to look into it. I let them know I feared for my safety (hoping I don't lose control). I also had let them know about the recall for the steering rack that I haven't seen shown up on the nhtsa list yet as a formal recall. My appointment is now 3 weeks out, but I want to make sure its documented that I made a complaint in case something happens between now and then. My jeep has about 27,000 miles on it now. |
| Category | Air Bags |
| Date | Oct 22, 2019 |
| State | AR |
| Description | We were side swiped on driver's side of my vehicle really bad, drivers door, window and the back door, will not open or close. The airbag did not dispense. Luckily, we were all wearing our seatbelt and no one was hurt. I'm totally sickened by this |
| Category | Power Train, Steering |
| Date | Oct 22, 2019 |
| State | FL |
| Description | Tl* the contact rented a 2019 jeep cherokee. The contact stated that the vehicle failed to accelerate over 58 mph. Also, the steering wheel swerved to the left and the contact lost control of the vehicle. The vehicle spun around and came to a stop on the other side of the road. All the air bags deployed. The rear driver's side occupant sustained injuries to the left leg, foot, arm, and shoulder. The contact sustained injuries to the head, neck, and back. Medical attention was received. Police report number: [xxx] was filed. The manufacturer and dealer were not contacted. The cause of the failure was not determined. The failure mileage was 11,382. *dt *tp 'parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).' |
| Category | Air Bags |
| Date | Oct 20, 2019 |
| State | VA |
| Description | Recently purchased 2019 jeep cherokee latitude fwd airbags failed to open after t-boned cussing significant injuries. Traveling the speed limit when hit by auto running the red light. Injuries include skull fracture, concussion and shoulder injury.*dt*dt*dt*dt*dt*dt*jb contact stated vehicle was repaired by southern collision center on 08-29-19.*jb |
| Category | Engine, Power Train, Unknown Or Other |
| Date | Oct 19, 2019 |
| State | TX |
| Description | I just purchased this vehicle 3 days ago with 17,600 miles. , I have been experiencing the vehicle cut off when at a stopped position even if the gears are in drive. Today I attempted to turn on the vehicle but showed no sign of power, I waitied and tried again. Once I got the vehicle to run the check engine light came on. I do know there was a recall for this exact same issue and my vehicle seems to not have been repaired. |
| Category | Power Train |
| Date | Oct 18, 2019 |
| State | NY |
| Description | I got my car mid june and after putting on about 4000 miles I started hearing and feeling some strange things with the transmission. Here is list of the issues I'm experiencing: after starting my car & putting it into gear (drive), I drive about 200 to 500 ft (at a max speed of 30mph) and I hear a grinding noise. The traffic light turns green I put my foot on the accelerator and sometimes it will start moving in low gear very slowly then it suddenly jerks and flies (as if it were trying to make up for its previous lack of response) recently when I went from reverse to drive (backing out a parking spot) the car went into low gear it took about 30 seconds for it to go back to normal ps I live in brooklyn ny |
| Category | Electrical System, Exterior Lighting |
| Date | Oct 17, 2019 |
| State | TX |
| Description | My radio goes in an out but shows audio off. My push start don't want to work sometimes and my ac will go out |
| Category | Service Brakes, Unknown Or Other |
| Date | Oct 16, 2019 |
| State | TX |
| Description | 2019 jeep cherokee and just stops when driving and sometimes a hard stop and jerk. Brakes does the same but slide. My car is at dealership and they say it's just the battery but I don't think so. Also my car will be on but it's tell e to start car and it makes a humming noise while driving.*dt*jb |
| Category | Power Train |
| Date | Oct 11, 2019 |
| State | WI |
| Description | Vehicle does not downshift properly resulting in lack of power upon acceleration. For example, if I slow down when approaching a red traffic light and the light turns green before I come to a stop, the vehicle hesitates when I try to accelerate, the engine lugs, and has no power to begin accelerating again. The same situation occurs when slowing to avoid traffic in front of me. Also happens when slowing at round abouts and attempting to accelerated out of the turn. Took the vehicle to jeep service center twice. Their response on the repair ticket: "test drove and jeep shifts and feels like other 8/9 speed transmissions. At this time nothing further." service manager stated that this is a common problem and jeep does not have a fix available. They did perform a software update which did not remedy the situation. I bought the vehicle used with 24,158 miles. The problem has occurred consistently since then. Vehicle now has 31,808 miles. |
| Category | Engine |
| Date | Oct 08, 2019 |
| State | SC |
| Description | Engine stalled as I was accelerating when making a turn. Warning on the dash said that the vehicle cannot be shifted while moving, but I hadn't touched the shifter- it was locked in drive. This is the second occurrence of this type of engine stall in 4 months. The first time I only had 1200 miles on the car, this time 3400 miles. When engine quit I lost power steering. Engine restarted ok.*dt the consumer stated the message on the dashboard display that the car can't shift to park while it's moving and engine has stall, hadn't touched the shift lever. *tp |
| Category | Electrical System, Electronic Stability Control, Power Train |
| Date | Oct 07, 2019 |
| State | TX |
| Description | My transmission began leaking badly and had to be replaced only days after I bought it. Then my dash's electrical system failed causing it to only come on sometimes and not react to touchscreen, then my start stop sensor failed which caused the vehicle to register that it was not in park and some times putting itself into park until registering. |
| Category | Electrical System, Fuel/propulsion System, Unknown Or Other |
| Date | Oct 07, 2019 |
| State | FL |
| Description | Everytime I slowed down my jeep would cut off. I figured out I could get it to restart in neutral as I'm finding somewhere to coast off road, but would have to put in park to shift back to drive. I made it to dealer and they said it very common problem and hopefully a recall will be soon because they dont know how to fix the problem. The problem seems to be the jeep using oil and then the engine starts shutting down to protect further damage. They filled with oil and it ran fine.. The dealers temporary solution is to do a oil consumption test to turn into mopar. So I have to have them check the oil every 1000 miles. The first 1000 it used very little and they said go ahead and try another 1000 and come back. I made it to about 500 miles and now my jeep will not start. Thankfully it is in my driveway and I didn't break down on the street again. I'm going to top off the oil and see if that does anything. I'm afraid of another problem because it's not making any noise when I try starting. Also, february 2019 I did get the recall fixed (power control module) from the dealer. So when I went back for this issue they told me I'd have to pay them 0 for them to even take a look. I was surprised to be treated like this with a brand new vehicle so I went to the dealer in the next county and they told me about the oil consumption problem and didn't charge me! Another thing is the screen/instrument panel has went out a few times. Once the original dealer reset it, but it still goes out sometimes or it gets stuck on the dial/keypad screen. Bottom line: now my 2019 jeep is stuck in my driveway and there doesn't seem to be any solution. |
| Category | Unknown Or Other |
| Date | Oct 06, 2019 |
| State | WI |
| Description | When driving down either smooth or roads that are much more bumpy then average there is this loud noise that sounds like something is loose when I drive with my panoramic roof closed, if it's open you can't seem to hear it. I'm afford it's going to lead into a huge problem of either leaking or breaking... |
| Category | Unknown Or Other |
| Date | Oct 06, 2019 |
| State | WI |
| Description | When first starting the suv the entertainment system will sometimes keep restarting or while using android auto or apple play the system freaks out and while driving and restarts or not work at all until I restart the truck. Also having issues with my soundsystem unpaid extra for.... |
| Category | Electrical System, Power Train, Service Brakes |
| Date | Oct 02, 2019 |
| State | LA |
| Description | My car shut off in the middle of the road or at the stop sign several times. I had to restart the car in order to start it and drive. The brakes have also squealed several times while slowing down on the local streets and interstate. The bluetooth takes 10-15 minutes to add the phone and sometimes does not connect until car is restarted. These incidents started to take place in may 2019 |
| Category | Power Train |
| Date | Oct 02, 2019 |
| State | PA |
| Description | While driving on I 76 , the car just shifted into neutral while in traffic. The dash read ,you must stop before you switch gears. The gear was already in drive. Could not pull over,car would not move. Had to cut it off and start it over. Very dangerous situation on the expressway. Tried to switch the gears after putting on brakes, but to no avail. |
| Category | Engine, Power Train, Vehicle Speed Control |
| Date | Sep 27, 2019 |
| State | GA |
| Description | Stalling in the engine and knocking into the engine. There is also a stall upon acceleration. |
| Category | Power Train, Steering |
| Date | Sep 26, 2019 |
| State | WA |
| Description | After driving at freeway speeds of 60-70 mph, the steering begins to pull to the right continuously. Then, without warning, it will suddenly pull to the left, then right, then the steering wheel will start to wobble and shimmy and a sense of loss of control of the vehicle is felt. The entire front end starts to shake. Also, at the time this is occurring, the odor of hot oil permeates the interior of the vehicle. This problem happens every time the vehicle is driven for over an hour at freeway speeds. Once, while this was going on the drive shaft front cv joint seized causing the drive shaft to come off the power transfer unit damaging the ptu output shaft. This vehicle, purchased new, has been in the dealer's repair shop four times for this problem (it is there now). In the past three months, it has been in that shop 65 days (so far). They have replaced the power transfer unit twice, the front cv joint and steering gear shield. This vehicle is unsafe to drive a freeway speeds. The problem appears to be the same one affecting the 2018 and 2019 jeep wrangler where the steering issues include shimmying, wobbling, looseness, and locking up. The jeep dealer where purchased and repairs attempted is dick hannah jeep, 3517 ne auto mall drive, vancouver, wa 98668.*dt*jb |
| Category | Engine |
| Date | Sep 24, 2019 |
| State | IL |
| Description | When driving my car, the car hesitates as I turn corners, the car shakes when you start it up and most importantly the car cut off while I was driving along a busy street. I was in rush hour traffic and was almost rear ended because of it. This same issue happened in either october or november. I made an appointment, I spoke to the person at the dealership and they told me I probably needed an oil change. I googled the vehicle and found there was a recall that would cause the same problems I was having. I presented to the dealer they said they didn't know about it but it was supposedly resolved. Almost one year later I'm having the same issue. It's dangerous. I spoke with the dealership and they said the engine was designed to cut off to protect the engine if the oil is low. The engine in these cars are a 2. 4 tiger shark engine. The dealer replaced it with a 2. 4 multi-air engine, power the dealer this should solve the problem of the engine burning an an excessive amount of oil. Both 2. 4 engines are designed to shut off if there is a low amount of oil. That is a safety issue that a car would shut off in the middle of driving to protect itself but that doesn't protect the driver/passengers it actually puts them in harms way.*dt *as |
| Category | Power Train |
| Date | Sep 24, 2019 |
| State | KY |
| Description | Transmission has play. When we place the vehicle in park it rolls at least 7 inches more. |
| Category | Electrical System, Engine |
| Date | Sep 23, 2019 |
| State | GA |
| Description | Tl* the contact owns a 2019 jeep cherokee. While driving, the vehicle shut off and the battery warning indicator illuminated. The vehicle was able to restart. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not contacted. The failure mileage was 34,000. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Sep 20, 2019 |
| State | MO |
| Description | Twice this week my car has suddenly died while driving it and would not start back up, battery light comes on. I have had to wait before trying to start again and got it started by pushing the gas down while turning the key. Luckily I have been on my dirt driveway both times. I'd be terrified if this happened on a busy highway, I'm getting more and more disappointed with this vehicle. |
| Category | Engine |
| Date | Sep 19, 2019 |
| State | IL |
| Description | My jeep isn't even a year old, and my jeep has failed five oil assumption tests. I go back to the dealer every 1,000 miles and it burns two and a half quartz of oil within 1,000 miles! It doesn't leak, it burns. |
| Category | Unknown Or Other |
| Date | Sep 19, 2019 |
| State | IL |
| Description | My jeep is a 2. 4l which is experiencing a stall when this issue was already fixed. Vehicle stalls when turning the wheel left and right. |
| Category | Electrical System, Engine, Power Train:automatic Transmission |
| Date | Sep 18, 2019 |
| State | FL |
| Description | This is the 2nd time the 2019 jeep cherokee completely lost power and shut off while driving. All warning dash lights came on after pulling off the road put in park and restart. Warning says tran need svc. Acc/fcw limited functionality. Frontend and rear collision disabled. The shifter is loud and clunky when putting in gear. Dealership said when it happened 3months ago there was nothing they could find wrong. Please help b4 it shuts off and someone gets hurt. Thank you |
| Category | Wheels |
| Date | Sep 17, 2019 |
| State | IL |
| Description | Continental tires model 225 /60r 18 side wall collapsed. Car has only 5000 miles . Numerous same complaints on consumer affairs . Continental tires are a hazard and should be recalled, the car was in motion going about 35 mph on a residential street |
| Category | Air Bags |
| Date | Sep 16, 2019 |
| State | WA |
| Description | Takata recall 2019 jeep cherokee latitude airbag light is on |
| Category | Fuel/propulsion System, Power Train |
| Date | Sep 12, 2019 |
| State | CT |
| Description | Automatic transmission exhibits odd behavior from the day of delivery of this new car,jeep service says nothing is wrong; clunking noise when lightly tapping the accelerator, rough shifting, when letting foot of the accelerator vehicle doesn't slow down and takes long time before it does, it feels like it is coasting instead of slowing when it finally downshifts it speeds up on its own and then slowly decelerates. |
| Category | Electrical System, Power Train, Unknown Or Other |
| Date | Sep 11, 2019 |
| State | TX |
| Description | On 2/28/19 I purchased a 2019 jeep cherokee. On 4/15 I had to have the transmission replaced due to leak & failure. On 5/27 I had to have the dash instrument panel replaced due to failure, which I have video record of. On 7/10 I had to have the park sensor replaced due to failure & the vehicle throwing itself into park instructing me that door was ajar when it wasn't. I can only imagine if this had happened while I was doing 70mph on the freeway. My vin is not showing in any of the recalls, however three recalls pertain to me. So I need to know what to do to make ppl aware of these recalls. My vin needs to be added to the list. I have all repair reports needed to prove my vehicle is a safety issue. I have repetitively asked jeep to place me in a safer more reliable vehicle and they refuse to return my calls or assist me in any way, stating that 'this is why we have warranties' someone needs to contact me about this issue. I need help before my vehicle results in a fatal crash no kills my family and me. I am noting that I contacted the nhtsa about this issue on 9/11 and am awaiting a response. |
| Category | Service Brakes |
| Date | Sep 10, 2019 |
| State | TX |
| Description | Rear brakes have locked up four different times the recall is coating on piston inside of caliper the fca fix is bleeding the brakes instead of replacing they defected coated piston in the caliper I took it back two weeks after I had it they don't recall a month later it locked up again 5 months later it locked up again and three weeks ago it locked up again they keep telling me they can't duplicate the problem so they can't fix it it locked up doing about 30 on the highway park brake it locked up backing up out of my driveway it locked up turning right into a brookshire's and it locked up at the football field parking lot |
| Category | Service Brakes |
| Date | Sep 10, 2019 |
| State | TX |
| Description | U86 recall on brakes coating on piston causes gas in line my brakes are locked up four times wants on road moving around 20 second time was backing up in driveway third time was that brookshire's when I turn in the parking lot and 4 time was at the football field |
| Category | Engine |
| Date | Sep 09, 2019 |
| State | NE |
| Description | Tl* the contact owns a 2019 jeep cherokee. While the vehicle was stopped at a traffic light, it hesitated, sputtered, and did not accelerate several times. The vehicle was very hot on the driver's side by the contact's feet. Baxter chrysler dodge jeep ram lincoln (6601 telluride dr, lincoln, ne 68521, (402) 817-7449) advised the contact to drop off the vehicle and pick up a loaner. The manufacturer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 1,348. |
| Category | Fuel/propulsion System |
| Date | Sep 09, 2019 |
| State | NC |
| Description | I was not able to start the car and it was towed to closest dealer. According to them the problem is fuel pump. And it is been 1 month already in dealer possession and still not fix it. Jeep doesn't have a part. |
| Category | Power Train |
| Date | Sep 09, 2019 |
| State | TN |
| Description | It feels like it is slipping when you are taking off and turning the wheel on any type of terrain |
| Category | Power Train |
| Date | Sep 06, 2019 |
| State | NH |
| Description | My 2019 jeep cherokee laredo is equipped with the 2. 4 liter 4 cylinder engine. It's constantly losing oil and shuts down without any type of warning. It has only 18,000 miles and I feel that it's very dangerous. It's been happening since I purchased it. It has shut down on major roads as well as local ones. I never know when it will happen next. |
| Category | Power Train |
| Date | Sep 04, 2019 |
| State | GA |
| Description | Taking off from stopped position. Transmission will not engage . Engine races so that when transmission does engage the car shoots forward at alarming speed. In traffic cars are blowing at me and im trying to keep from hitting cars in front of me. This does not happen avey time I drive car but is becoming more frequent,so that I am afraid to drive car. |
| Category | Power Train, Service Brakes, Vehicle Speed Control |
| Date | Sep 04, 2019 |
| State | CA |
| Description | I took my car four times to the dealership for repairs. They have only done two repairs but every time I take it and they fix something, something else starts giving me problems. My car has shut down in the freeway that was the reason why I took it the first time. The dealer only did an update in the power train, which they said it was recall. After that the car continue with all the other problems that were not taken care by the dealership. I tried two different jeep/chrysler dealerships, one in alhambra which is where I bought the car from and the other location I took the car was the one in downey,ca. I'm afraid off getting into a car accident because of all the problems the car has. The dealership doesn't want to fix the car as they said the car is not showing any codes for them to fix them. The car accelerates by it self, the brakes are not working properly, it shakes and the last time I took the car for repair it started to smell like gasoline, also the dashboard turns on and off by it self. I just want to have a reliable car as I'm paying for a 2019 vehicle not a used one. I just don't want to put my kids, myself, or anyone's life in danger due to the car not functioning properly. I would greatly appreciated if you guys can assist or help me with this matter at your earliest convenience. |
| Category | Engine, Service Brakes, Steering |
| Date | Sep 03, 2019 |
| State | WV |
| Description | While driving this morning at 70 mph my 2019 jeep cherokee 2. 0 turbo lost all power, power steering and power brakes. I fought to pull it off the road. Right when it stalled out the message center stated "auto start/stop not available" and the auto start/stop light illuminated along with the battery light. The 'd' drive indicator on the dash was blinking. Upon stopping and placing the vehicle in park, it turned over but would not start. I placed the vehicle in neutral, and nothing. The car acted as if it were in auto stop as the door chime dinged when the door was open and headlights were off (push button start). Locking the vehicle left the dash lit up like it was running. Chrysler had it towed to the local dealership where it is waiting to be looked at. Had my wife been driving this when it happened she might not have been able to pull to the side of the road with no power steering or brake assist. |
| Category | Fuel/propulsion System, Power Train |
| Date | Sep 03, 2019 |
| State | GA |
| Description | The vehicle was in motion on a county road traveling normally when it suddenly stalled out losing all power including steering. The instrument panel stated something like "must be in park to change gears" although no manual attempt had been made to do anything of the sort. This has happened twice. The jeep dealer kept the vehicle for two weeks and has decided there is nothing wrong with it. |
| Category | Air Bags |
| Date | Sep 01, 2019 |
| State | AZ |
| Description | Car was totaled other driver was a dui front passenger lower air bag did not deploy. |
| Category | Electrical System, Electronic Stability Control |
| Date | Aug 30, 2019 |
| State | NC |
| Description | Twice I have driven my car and when slowing down the battery light comes on and the car shuts off. I put the car in park and turn the key to the off position and then turn back on and the car runs again. *dt *tr |
| Category | Unknown Or Other |
| Date | Aug 30, 2019 |
| State | VA |
| Description | Air conditioner has not worked since I purchased in 2018. When the car is in motion or sitting still the car does not cool properly and everyone complains of being hot in the car. I have seen in the interior of the car on the passengers side water dripping and puffs of smoke coming from the drivers a/c vent this has happened twice it looked like a cloud of condensation. The first time I was driving to florida and the smoke hit me in the face and it scared me, I could have had an accident. The most irritating thing is that I hear the a/c compressor while it's working the noise is loud and distracting. This issue has been going on from august 2018 to current date. |
| Category | Electrical System, Engine |
| Date | Aug 29, 2019 |
| State | GA |
| Description | This has happened on two occasions once on the highway in traffic and yesterday 8/28/19. Both times while the car was in drive sitting in traffic the car would stop and the parking brake will engage and after following the instructions on the dash the brake will not cut off. Both times I had to put my car in park in the middle of traffic to turn it completely off and restart it. I bought this car last october 12th, this has been a known issue with chrysler per your site since october 19th of last year. It states chrysler was supposed to reach out to purchasers regarding this issue and now almost a year later I have heard nothing. It's completely unacceptable and I risk my life everyday I step foot in this car. |
| Category | Electrical System, Engine |
| Date | Aug 27, 2019 |
| State | MN |
| Description | The engine would complete shut off while in motion and require me to fully remove the key and restart the vehicle in order to get to a safe location. Happened multiple times and the dealership service center can't find the problem with it. |
| Category | Electrical System, Engine |
| Date | Aug 26, 2019 |
| State | MO |
| Description | Takata recall this morning 8/26/19 we were driving up a hill at a light in rush hour traffic and the car just stopped and completely cut off while still in drive. We attempted to turn the car back on, but the only thing working were the brakes. Realizing it had stalled,we attempted repeatedly for about 5 mins and were able to turn the car back on. The only light that flashed was the battery light. Dealership said there is no recall and wants for the diagnostic test. Took it elsewhere and no codes came back. Problem still remains an issue. |
| Category | Engine |
| Date | Aug 23, 2019 |
| State | MI |
| Description | Vehicle has had two episodes of shutting down while driving. I had no brakes or steering and nearly went through a stop sign in to traffic. I could not find the repair bill for the first episode. Car had to be towed once. The other time I was able to get it restarted. Engine idles rough, lurches forward when taking foot off the brake, and occasionally has loud engine noise when idling. When acclerating in this vehicle it rattles. Vehicle speeds up when going down hills with cruise control and then engine has a high reving sound to the point it sounds like its in neutral or is going to explode. Also had issues with the stop start light coming on as malfunctioning and the engine light. *dt |
| Category | Air Bags, Power Train |
| Date | Aug 22, 2019 |
| State | GA |
| Description | While driving, the vehicle would jump out of gear and rpm's would go up. Had to tap on brake to go back into gear. Had the transmission flashed per recent recall and still does it. 08/21/19 while driving the vehicle 50mph, the engine shut off, causing loss of steering and no brakes. Vehicle ran off the road and into some trees (crash). The dealership said if it didn't show a code that I had to call jeep and file a complaint. I have done so and chrysler hired bosch to download the vehicle crash data to see what happened. Still waiting to hear back from the dealership. |
| Category | Engine, Service Brakes |
| Date | Aug 22, 2019 |
| State | IL |
| Description | Takata recall my 2019 jeep cherokee (latitude plus, fwd) always having issues. Vehicle engine shuts off when driving. This vehicle is not safe to drive, having to drive across amtrak tracks to get to work is just not safe, when this happens the battery light turns on, not to mention the rotaries sound of a crunch when driving. How many oil changes do this car really need in 2 months, driving 5 miles times 5 day to and from work? I always have at least 2,000 miles left before oil change is needed. |
| Category | Power Train, Service Brakes, Vehicle Speed Control |
| Date | Aug 22, 2019 |
| State | WI |
| Description | The vehicle does not shift correctly. It lags terribly. It does not accelerate properly. It jerks and the transmission grinds. The brakes make strange noises when coming to a stop and it doesn't stop as quickly as it should. The radio overheats and the usb ports stop working randomly. The vehicle cut off on a major hwy at one point. Several complaints have been made to the dealer and it has been serviced multiple times and it's not correcting the problem. It's a brand new vehicle and started having issues not long after it was purchased. The dealer keeps re-flashing the transmission and it's not fixing the problems this vehicle has. Chrysler won't do anything for us because they say there are no codes on the vehicle. This vehicle is not operating properly and it's not even safe to drive. We shouldn't have to keep a vehicle that was purchased brand new and it has had nothing but problems. The mechanic even admitted it lags but stated "it's not that bad." this is unacceptable. No brand new vehicle should lag at all or have any of these other issues for that matter! |
| Category | Electrical System, Power Train, Service Brakes |
| Date | Aug 21, 2019 |
| State | OH |
| Description | 5th complaint here about this vehicle which is now lemon law buy back due to lunging against the brakes at a stop, failure to shift properly and a throttle responsive clunk that has never been resolved. The only repairs fca would approve is reprogramming the computers which was completed several times and still has these issues. |
| Category | Electrical System, Engine |
| Date | Aug 19, 2019 |
| State | NY |
| Description | Tl* the contact owns a 2019 jeep cherokee. While driving 45 mph, the battery and electronic throttle control indicators illuminated and the vehicle stalled. The contact was close to home and managed to restart the engine after a few minutes to drive home. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was contacted. The failure mileage was 16,467. |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Aug 19, 2019 |
| State | PA |
| Description | 2019 jeep cherokee latitude. Consumer writes in regards to exploding sunroof. *ld the consumer stated the dealer was made aware of the failure,but denied any responsiblity. *js |
| Category | Engine, Power Train, Vehicle Speed Control |
| Date | Aug 16, 2019 |
| State | IL |
| Description | 2019 jeep cherokee latitude stalls while the vehicle is in drive. The entire vehicle shuts down, the battery light displays, and the vehicle must be stopped, put in park, and restarted. This issue was noted by a recall earlier this year by jeep, but service for the recall was ineffective and issue remains. Both experiences were while the car was in motion (driving) at approximately 35 miles per hour both on low grade inclines. The first experience was with less than 1,000 miles on the vehicle and the 2nd experience was at approximately 35,000 miles. Also, the speed control of the vehicle is inconsistent with both lurching at take off and slow acceleration. *dt *dt consumer stated the jeep was taken into the dealership for the final leg of the oil consumption test. Upon speaking with the dealership, they stated that, in the last week, jeep acknowledged an engine oil consumption issue with this make and model. We were further told that a new engine will be ordered for the jeep but because of the mass amount needed, it is a 2-3 month wait. In the wait time, we have been instructed to check and purchase oil for the jeep every 2-3 weeks or as needed.*jb |
| Category | Unknown Or Other |
| Date | Aug 16, 2019 |
| State | NJ |
| Description | On july 27 2019 at 12:39 am my 2019 jeep cherokee caught on fire while parked at my condo complex at 1138 valley road in wayne new jersey. The vehicle had been parked since 4:30 pm on 7-26-19. There was no indication or warning lights that may have indicated a problem on 7-26-19. My neighbor called police at 12:39 am stating that my vehicle was fully engulfed in flames. When the fd arrived they concluded it was most likely a manufacturing defect or electrical. My insurance company has since looked at the vehicle with a fire inspector and also corporate jeep and has determined it is a manufacturing defect of some sort. Jeep corporate is now launching a 30 day investigation.*dt*jb *dt*jb |
| Category | Air Bags |
| Date | Aug 14, 2019 |
| State | FL |
| Description | Tl* the contact owns a 2019 jeep cherokee. The contact received notification of nhtsa campaign number: 19v449000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Naples chrysler jeep (6381 airport-pulling rd, naples, fl 34109, (239) 594-2100) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Unknown Or Other |
| Date | Aug 14, 2019 |
| State | FL |
| Description | Hood vibrates at hwy speeds. Hood is made out of aluminum. Dealer says it is double latched. All vehicles hoods are done like that. When a semi passes you it is so bad you think it is going to fly open. Vehicle weighs 150 pounds less than the 2018 model. Need to be weighted down. Dealer will not fix |
| Category | Air Bags |
| Date | Aug 13, 2019 |
| State | NY |
| Description | Tl* the contact owns a 2019 jeep cherokee. The contact received a recall notification for nhtsa campaign number: 19v449000 (air bags) and stated that the manufacturer exceeded a reasonable amount of time for the repair. Bill volz westchester chrysler jeep (2293 crompond rd, cortlandt, ny 10567) confirmed that parts were not available to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Electrical System |
| Date | Aug 13, 2019 |
| State | VA |
| Description | Had this car 1 month a after almost being rear ended twice found myself jumping out the car before being hot by semi .. And several times by other cars almost reared me.. The start/stop system is at fault .. Is jeep or its makers going to take responsibility if I get reared because car didn't start to keep up with traffic.... I can prove my point.... I'm sitting in stop and go traffic on the interstate all the cars in front of me takes off semi coming up behind me assumes I am taking off as well and doesn't plan on coming to a complete stop... I'm hold brake with left foot .. To keep from rolling pressing on accelerator car does not start. Freaking out bail out the door in front of on coming vehicles almost getting run over by them as well truck stops 2 inches from my car.. Is chrysler going to pay for my car and injuries over this flaw and not have to resort to my insurance. Because of their forced flaw.. I'll send a copy of this to my friends who can also relate to this problem thanks for listening ... *js |
| Category | Unknown Or Other |
| Date | Aug 12, 2019 |
| State | MO |
| Description | After starting car from sitting all night or during the day while at work, the car stalls while in motion within 5 miles while de-accelerating with the stop/stop button deactivated or activated. Beep occurs, dashboard reads, "press break and push button to start", drive indicator on dash is blinking, d on shifter blinking, battery indicator is displayed, radio stays on, blower on but no air, foot on break, the start/stop button pushed. Pushing on gas pedal no response. Coast over to side of road and or a parking lot, wait until flashing stops, put car in park, restart car. Same scenario 4 times, dealer unable to find issue. Safety issue - worried about getting rear-ended. *dt consumer stated a beep was heard prior to the car stalling.*jb |
| Category | Electrical System, Electronic Stability Control, Steering |
| Date | Aug 11, 2019 |
| State | VT |
| Description | When driving vechicle at about 50-55mph battery light and stop/start technology light comes on on the dash. Shortly after I lose power steering. This has happened three times. Very dangerous since you can lose control of vechicle. I have been able to pull over and shut down and restart vechicle to regain control. Seems to happen randomly. Brought to dealor after two times. They flashed and updated software,so they told me. Happened again after about 7-10 days. Very dangerous. Vechicle under warranty. Jeep does not seem to know the cause or the solution. Please help before something happens to somebody. Vechicle was travelling straight,in motion. When stopped at light or sign,could not turn. Power steering was lost. Engine still on,but no turning or steering function. Happened once on highway,and twice on city streets. |
| Category | Power Train |
| Date | Aug 11, 2019 |
| State | VA |
| Description | My 2019 jeep cherokee trailhawk has a v6 engine. And I noticed the transmission would jerk very hard into gear. Sometimes it does it when shifting into 3rd gear, when passing, and just normal driving. It feels like I've been rear ended cause it jerks so hard. It does this on regular roads as well as highways. |
| Category | Electrical System |
| Date | Aug 09, 2019 |
| State | OH |
| Description | Takata recallfor about a week and a half, the battery light flashed once or twice while driving, and close to two weeks while driving all power was lost. The vehicle just stopped in the middle of the road, while it was still in motion. Thank god I was not on the freeway. It was early in the morning, and the street was not crowded. I activated the emergency lights, and waited a few minutes then restarted it. I drove it for about fifteen miles. While doing so the battery light kept flashing intermitently. Vehicle is not safe to drive, there is something wrong with the electrical system. Waiting for the dealer to fix the issue(s). |
| Category | Engine, Power Train, Unknown Or Other |
| Date | Aug 05, 2019 |
| State | PA |
| Description | I was driving down the highway as I was making a left turn across traffic at intersection the vehicle shut off without warning therefore traffic in all directions was coming at me due to no sign that the vehicle was going to stop unexpectdly. |
| Category | Engine |
| Date | Aug 01, 2019 |
| State | MD |
| Description | The engine shuts off without warning when oil level runs low. However, there is no indicator showing oi level is low. Car was driven just 3500 miles from date of purchase and engine has a confirmed oil consumption issue. This oil consumption issue is a known defect and engine is designed to shut off automatically without warning while the car is in motion! |
| Category | Engine |
| Date | Jul 31, 2019 |
| State | NY |
| Description | Tl* the contact owns a 2019 jeep cherokee. While driving approximately 50-60 mph, the vehicle lost power and the check engine warning indicator illuminated and remained lit. The vehicle was taken to island auto group (located at 1580 hylan blvd, staten island, ny 10305, (718) 979-0934) to be diagnosed, but the mechanic was unable to retrieve a fault code on the first visit. The second time the vehicle was brought in the contact was informed that the failure may be due to a defective oil pump, but no repairs were made. On the third visit, the oil pump was replaced; however, the failure recurred. On the fourth visit, the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was not included in nhtsa campaign number: 18v344000 (engine and engine cooling). The manufacturer was contacted. The approximate failure mileage was 2,000. |
| Category | Power Train |
| Date | Jul 31, 2019 |
| State | FL |
| Description | Takara recall when car is beginning to accelerate, the car jerks and stalls . Sometimes you can feel the jerk throughout the entire car. Especially when stopped at a red light. When you start to accelerate the car you can see the rpm go from 1 to 3 immediately. Then a complete jerk of the vehicle. Have taken vehicle to dealership. Chrysler has ran codes to try to determine the problem. It comes back as nothing is wrong. I have read over thousands of reviews online about this exact same issue and no one knows exactly what is going on. This is a safety issue. |
| Category | Engine |
| Date | Jul 26, 2019 |
| State | NC |
| Description | When slowing to a stop, my car's engine shut off and the car displayed the battery warning light. I was able to restart the car without issue after a few seconds. |
| Category | Service Brakes |
| Date | Jul 25, 2019 |
| State | MO |
| Description | Tl* the contact owns a 2019 jeep cherokee. While driving 75 mph, the brake pedal was depressed, but failed and traveled to the floorboard. Additionally, brake fluid leaked from the rear driver's side wheel and the brake warning indicator illuminated. The vehicle was taken to transwest chrysler dodge jeep ram (2720 6th st, limon, co 80828, (719) 775-2881) where it was diagnosed that the bleed screw was loose. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 14,000. The vin was unknown. |
| Category | Electrical System |
| Date | Jul 24, 2019 |
| State | MO |
| Description | Ignition not starting at all while pushing starter button and pressing brake pedal. Jeep has been in the shop several times. Key fobs replaced, starter button replaced and receiver hub replaced. Jeep continues to have this problem intermittently over the last 6 months. |
| Category | Electronic Stability Control, Fuel/propulsion System, Vehicle Speed Control |
| Date | Jul 24, 2019 |
| State | AZ |
| Description | Jeep does not accelerate properly. Still has other issues stated in other complaint; grinding, lurching. This car is a fail. Filed a lemon claim that was ignored and am about to re file for all the other problems occurring. I can't use cruise control because the rpms get waaay too high for me to trust. The hills between payson az and show low az are too much for the computer to manage, I'm worried the engine will blow. Air bags did not deploy when I was rear ended. Now I know why. They are recalled. This is a death trap I am paying 32k for, and I am livid. I will never buy jeep again. |
| Category | Engine |
| Date | Jul 24, 2019 |
| State | OH |
| Description | Car turned off while driving due to low oil pressure. The vehicle was only4,000 miles into the oil change. No warning the car was turning off, and I was in the middle of a very busy road when it turned off. This design is a flaw and one that will cause serious accidents. |
| Category | Unknown Or Other |
| Date | Jul 22, 2019 |
| State | NY |
| Description | Tl* the contact owns a 2019 jeep cherokee. The contact stated that after parking the vehicle approximately 5 minutes later smoke was present coming from under the hood. No flames were present but several parts under the hood had melted. No further information was available. The fire department was not called to the scene. The vehicle was the towed to the local dealer atlantic jeep (555 sunrise why, west islip ny). The cause of the failure was not determined. The manufacturer was notified of the failure. The failure mileage was 4,000. *dt*jb*dt *tr |
| Category | Engine, Fuel/propulsion System, Service Brakes |
| Date | Jul 20, 2019 |
| State | CA |
| Description | The vehicle decides to reverse in park and in drive while operating the vehicle on the road. The shifting is hard calibration and chugs. The engine has stalled in the middle of driving and completely turned itself indefinitely off. While driving into the parking space the vehicle has numerously and spontaneously decided to reverse in park. The same has happened in drive. The auto engine shut off doesn't work properly as the computer gets confused as to which gear it is in when it starts up. The radio likes to turn itself once in a while so I'd say thats mechanical although the least of my worries. I recently experienced parking in my front yard .. The "d" starts blinking in drive and the vehicle starts indefinite reversing...... This suv also has bad fuel efficiency getting 12 mile per gallon on freeway and road. Not safe. |
| Category | Engine, Fuel/propulsion System, Service Brakes |
| Date | Jul 20, 2019 |
| State | CA |
| Description | The vehicle decides to reverse in park and in drive while operating the vehicle on the road. The shifting is hard calibration and chugs. The engine has stalled in the middle of driving and completely turned itself indefinitely off. While driving into the parking space the vehicle has numerously and spontaneously decided to reverse in park. The same has happened in drive. The auto engine shut off doesn't work properly as the computer gets confused as to which gear it is in when it starts up. The radio likes to turn itself once in a while so I'd say thats mechanical although the least of my worries. I recently experienced parking in my front yard .. The "d" starts blinking in drive and the vehicle starts indefinite reversing...... This suv also has bad fuel efficiency getting 12 mile per gallon on freeway and road. Not safe. |
| Category | Engine, Power Train, Vehicle Speed Control |
| Date | Jul 19, 2019 |
| State | WV |
| Description | In motion. Problem with vehicle, any speed, especially cruise control on. Speed set at [ex) 25 mph, traveling decline jeep downshifts from 6th. Gear to 3rd. Gear. Rpm jumps to 4200 from 1500 rpm. Engine starts racing as turbo kicks in. Transmission up shifts to higher gears. Rpm stays high, vehicle doubles its speed. Occurs any speed. Any hill. On interstate with grades. No matter what roadway or surface. Did this the first day we bought it. My wife didn't tell me it continued. I found still occurred when I took for 3000 mile service. She said she just avoided cruise control. It will do this on a grade also if cruise is off. Longer grades. At the 3000 mile service I informed dealer dutch miller and called fca jeep I registered a case #. That day in june. Dealership didn't follow through with jeep, or visa versa. Jeep couldn't reach us for phones were out for 3 weeks due to storms. Jeep suspended. I called jeep csm last week. They wanted another tech review. The june service review included taking a brand new identical jeep limited 2. 0 turbo and simulate. It was worse than ours. It actually red lined rpm on grade of rt 119 at oakwood interstate 64 access dealership agreed a problem. No known repair. Computer software or engineering update required by jeep. Dealer did not report to jeep csm on first service call. Due to length of time, we needed to repeat. Took in again 07/18/2019. Service writer just typed part observation of first visit. I contacted jeep to be sure they were aware. Jeep case mgr. Contacted billy at dear who knew nothing of issue and stated he thought it did what the other jeeps did. Case mgr. Told me I could take to another dealer for a different case mgr. I emphasized this is a dangerous condition. Michael didn't want to be concerned with issue, it is dangerous, and I was reporting. Svc. Mgr. Said he had spoken to michael,in the hour I have video. |
| Category | Electrical System, Engine |
| Date | Jul 18, 2019 |
| State | NJ |
| Description | Tl* the contact owns a 2019 jeep cherokee. While driving various speeds the vehicle suddenly shut off. The vehicle was taken to world jeep (681 strewsbury ave, strewsbury, nj) where it was diagnosed that there was a loose battery electrical cable. The cable was replaced, but the failure continued. The vehicle was taken back to the dealer where it was diagnosed that the alternator was faulty. The alternator was replaced, but the failure continued. The manufacturer was notified of the failure. The vin was not available. The failure mileage was 85,000. |
| Category | Structure:body:hood |
| Date | Jul 18, 2019 |
| State | SD |
| Description | Tl* the contact owns a 2019 jeep cherokee. While driving various speeds, the hood shimmied and shuddered. The contact was concerned that the hood latch would detach and impact the driver while the vehicle was in operation. Watertown ford chrysler (1600 9th ave se, watertown, sd 57201, (605) 886-5844) serviced the hood by adjusting various knobs, which the contact felt was an interim remedy rather than a permanent solution. The manufacturer was contacted and advised the contact to get a second opinion. Billion chrysler, jeep, lincoln, mercury, mazda (3401 west 41st, sioux falls, sd 57106, 605-361-1919) inspected the vehicle, but did not provide a cause for the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 4,000. |
| Category | Electrical System |
| Date | Jul 17, 2019 |
| State | TX |
| Description | 2019 jeep cherokee. Consumer writes in regards to illuminated auto stop start light. *ld the consumer stated the dealer advised not to run the a/c on high due to the battery not having enough voltage. *js |
| Category | Service Brakes |
| Date | Jul 17, 2019 |
| State | MO |
| Description | While flat towing our 2019 jeep cherokee latitude plus 4x4 behind our motor home, the emergency brake engaged itself and before we could get stopped in about 1/2 of a mile, the back tires and wheels on the car were destroyed. This is not a complaint nor am I looking to hold someone responsible. My car has been repaired by my vehicle insurance company. I merely want to report what happened to help jeep determine why this occurred. I called the dealership in peoria, arizona where we purchased it as well as the jeep dealer in joplin, mo who replaced the tires and wheels. They both told me that on a bumpy stretch of highway with numerous pot holes, as this section of road was, that the "computer" turns on the emergency brake. Again, we were towing it behind the motor home and had done so on numerous occasions. There are a set of steps that you have to do before towing the vehicle, which I have done many times without any problems. I called jeep headquarters three times today and they told me that they did not have anyone who would be interested in being informed of this. Had this happened while my husband or I were actually driving the car, instead of towing it, it could have been dangerous as I assume it also would have engaged the airbags. Again, I just want to know why this happened and I am fearful it could happen again. I'm not interested in blame, liability, or responsibility. I only want jeep to know what happened and see if the explanations I've been given are reasonable or not. |
| Category | Electronic Stability Control, Engine, Vehicle Speed Control |
| Date | Jul 16, 2019 |
| State | CO |
| Description | Brand new jeep rail hawk 34 miles at time of purchase 410 miles knock sensor and check engine 1812 miles etc and map sensor 2325 miles etc the last two times lost all throttle and no power going up vail pass in co. Almost rear ended by a semi and had to pull over on the shoulder, limp mode. |
| Category | Engine, Power Train |
| Date | Jul 16, 2019 |
| State | CO |
| Description | Vehicle hesitates when accelerating, causing a lag in motion. Have had issues where lack of acceleration has placed my wife and I into a dangerous situation of being in an accident, like when trying to merge in traffic. This has been happening since my wife bought the vehicle in november, 2018. Took in to the jeep dealer in colorado springs and was told that nothing could be done until jeep decides to issue a software update. Have seen similar complaints (hundreds of them) posted on nhtsa and carcomplaints. Com . Chrysler/jeep needs to address this problem before someone is injured or killed. |
| Category | Air Bags |
| Date | Jul 14, 2019 |
| State | IA |
| Description | Air bag light coming on intermittently. And a message on the screen that the air bag system needs repair. I called one dealer and they could not even give me a day to bring it in. Stopped at another dealer and it was about 13 days before I could get it in. I did finally get it into the dealer. That very day there was a report to the dealers of an issue. That was on june 20. They do have a recall online, I have received nothing in the mail. There still is no fix apparently. It has been over a month. This happens when the vehicle is in motion. |
| Category | Engine |
| Date | Jul 13, 2019 |
| State | IL |
| Description | Engine stalls intermittently while in motion turning left and intermittent delay between pushing the gas pedal and having acceleration start when traveling at moderate speed. Engine already replaced under warranty with the same symptoms occurring. Engine replaced at 5k miles, symptoms repeating at 8k miles. *dt*jb |
| Category | Steering, Unknown Or Other |
| Date | Jul 12, 2019 |
| State | TX |
| Description | Jeep cherokee eats engine oil too quickly. On my 3rd oil change in less than 10 months less than 2500 miles difference. Car does not let you know when the vehicle has no more oil it will stall with no warning. |
| Category | Power Train, Vehicle Speed Control |
| Date | Jul 11, 2019 |
| State | NC |
| Description | New car, 2 weeks old with 800 miles will not hold speed with cruise control while going down hill. In fact , the car actually accelerates with engine. This happens at all speeds. Dealers and factory says "it is a characteristic of all 9 speed transmissions". It is a dangerous situation. In another transmission related issues, the car makes a loud clunk when driving between 30-50 mph on a flat road when lightly putting foot on accelerator. It is so loud and hard you can hear and feel it over the radio. Again we are told this "is a characteristic of the 9 speed transmissions"! Unacceptable! A class-action lawsuit needs to filed against the manufacturer. |
| Category | Engine, Fuel/propulsion System |
| Date | Jul 09, 2019 |
| State | AR |
| Description | My vehicle stalls upon acceleration z I've been told it was bad gas as well as needing an oil change, but the problem continues. *bf consumer stated my current mileage is right at 15,000. I first noticed the stall issue shortly after purchasing the vehicle in july of 2018. I received a notice of a recall that could cause the vehicle to stall. It required reprogramming and that was done in october. I have noticed the stalling at various times since then. My last oil change was in april at just under 10,000. I go by the oil life indicator on my instrument panel and I had it changed when I had about 15% left on my oil life. There is not chime or warning that pops up when the stall happens. I am usually accelerating after having to slow down or stop. The rpms redline, but the vehicle feels like I am pushing the brakes. It will then "kick in" and accelerate at a high speed even if I'm barely pressing the gas pedal*jb |
| Category | Engine, Unknown Or Other |
| Date | Jul 06, 2019 |
| State | IL |
| Description | Vehicle with 23 k miles with oil consumption and coolant problems, with no indicator warning of low oil or coolant level. This vehicle could shut off with no warning, which could cause an accident. This is a brand new vehicle that now will have to go through oil consumption program. According to numerous online complaints, this issue has been ongoing. This could be a potentially huge safety issue that needs to be addressed and/or recalled immediately. |
| Category | Engine, Vehicle Speed Control |
| Date | Jul 05, 2019 |
| State | GA |
| Description | I noticed a lag in a increase in speed & stalling in the engine when the vehicle is in operation. |
| Category | Electrical System, Electronic Stability Control |
| Date | Jul 02, 2019 |
| State | IN |
| Description | Electrical issues. The stop/start and stability control go out while driving. Seems to be random. This happens while driving. Dealership says nothing is wrong. I've captured dates and times this has happened and it's frequent - several times a week. One time I lost power steering and speedometer. Dealership said 24 codes went off. Couldn't t find problem. Rebooted computer and said that it was fine. It isn't fine. |
| Category | Power Train |
| Date | Jul 02, 2019 |
| State | CT |
| Description | At around 1200 rpm and at about 30-40 mph, coming off the accelerator and then back on it results in a clunk type noise. It appears to be coming from the transmission. At times it is a slight noise, at other times it is quite loud. After 2 visits to the dealer and rising to level 2 at jeeps customer service no one can offer a fix. Jeep customer service says the transmission will self calibrate and the noise will go away. Almost 2000 miles on the vehicle and it hasn't self calibrated yet. |
| Category | Structure:body |
| Date | Jul 02, 2019 |
| State | MA |
| Description | Plastic door trim is coming off exterior of vehicle. Noticed while washing the vehicle. The driver side sun visor also ripped out of headliner after a handful of uses. The first time was while driving. Completely dangerous as it takes 2 hands to put it back up. |
| Category | Engine |
| Date | Jun 29, 2019 |
| State | SC |
| Description | Slowed down before an intersection and when I accelerated, the engine quit and I lost power steering in the middle of the intersection. Have had the car for only one month, 1200 miles on it. This is a dangerous situation. |
| Category | Unknown Or Other |
| Date | Jun 25, 2019 |
| State | GA |
| Description | My passenger door will not open or close using the keypad or door pad |
| Category | Engine |
| Date | Jun 24, 2019 |
| State | PA |
| Description | This vehicle is using 4 qt of oil for ever 3800 miles traveled. It has a capacity of 5. 5 qts. The oil warning light does not come on when the oil is low. My experience with this is when I was making a hard left turn the car shut off while driving on a busy 3 lane roadway. When this happens, all the warning lights blink such as oil, battery, transmission. I had to put the vehicle in park and restart the engine. The car was brand new. Only 3800 miles on it. When I called the dealer they said to check the oil. It was 4 qts low. This has happened again just recently at 19990 miles on the vehicle. |
| Category | Power Train |
| Date | Jun 24, 2019 |
| State | SD |
| Description | The automatic transmission shifting at low speeds constantly hesitates and freezes when trying to accelerate. Most often after stoping. The resultant delay in shifting often occurs when pulling into traffic and is particularly bad when accelerating from a stop up a hill. As a natural reaction to the effect of a stall while trying to accelerate the pedal is depressed further. When the transmission finally decides to downshift it results in a rough jerking of forward acceleration and high rpm acceleration. This behavior happens every time the vehicle is driven. The transmission has been faulty since the day the car was delivered new with 20 miles. The dealer claims there is no solution until the manufacturer issues a computer software fix. |
| Category | Engine, Steering, Unknown Or Other |
| Date | Jun 23, 2019 |
| State | TX |
| Description | My 2019 is about to have it's 3rd oil change, apparently it's supposed to go every 3,000 miles to get an oil change. When I called the dealership the guy that's in services didn't care of my concern regarding the cherokee turning off while driving during traffic especially in the freeways, all he kept saying yup yup yup. He kept telling me he has a paper stating that jeep cherokees new models are built like that now. All he offered was to do an oil consumption test which I have to make an appt for and go every 1,000 miles to get it read. I mentioned that the compass has the same type engine, however, with the compass I would go 5,000 miles or more. I cannot continue to pay for a car that puts me and my family at risk for accident. My car turns off completely all the lights on the dash board turns on before turning off and states it's the battery when it's not the battery. Why hasnt this been recalled or fix my chrysler or fiat! The first time it happened was around christmas time then 3 months later. I had to get my first oil change before the 3 months of getting it. |
| Category | Electrical System |
| Date | Jun 20, 2019 |
| State | IL |
| Description | The past five days, every time I turn left or right my "low oil pressure light" comes on. I keep up with my oil. When I start my vehicle and drive about a mile, my start/stop will stop the vehicle and my battery light will turn on when my batteries life is at 14. 2 v. The voltage of my battery has been moving back and forth between 13-14. 2 it will not go any higher or any lower. My car should not be completely shutting off when I'm driving it. After my battery light pops up, a message on my vehicle will say put your vehicle in park and once I do I turn my vehicle off and try to start it and it won't. After the third time of trying to restart it it hesitates but does start. |
| Category | Electrical System, Engine, Vehicle Speed Control |
| Date | Jun 19, 2019 |
| State | NY |
| Description | Everything down to the engine has been replaced and still having problems with the idle being high sitting or moving, usually a very quite vehicle is now loud, smells like gas is leaking, auto shut off works sometimes, the unlock button on the handle most times won't unlock, when there's no one in the jeep and the button is pushed on the handle it says to push break to start the vehicle while still trying to unlock the doors and outside of the vehicle, hesitates to take off at times while pulling out from a stop sign or to pass someone |
| Category | Service Brakes |
| Date | Jun 19, 2019 |
| State | GA |
| Description | I have a 2019 cherokee with approx 18500 miles on it. I have had the ebs (emergency brake system) come on while idling at a stoplight 5 times. The dealership has no idea what is going on. The handle to release it does not respond. It appears to happen when you are releasing your boot from the brake. I believe the car thinks it is rolling and reacts. |
| Category | Power Train |
| Date | Jun 18, 2019 |
| State | PA |
| Description | Vehicle bought with about 14 miles on it. At about 200 miles a noise appeared when coasting and applying light pressure on the gas. The noise has become louder and more noticeable to the point where you can feel the noise in your feet. One a few occasions, the traction control light came on, the noise became louder and happened for a longer period of time. Dealer can't find an issue but refuse to tell me if it is safe to drive. Dealer took a different vehicle (exactly the same) and found the noise is happening in that vehicle as well. Pretty sure the issue is in the drivetrain. Dealer reported the problem to fca star engineering but there is "no fix at this point". It was found that there have been numerous complaints on this same issue for almost a year. This vehicle only has 1900 miles on it... |
| Category | Electrical System, Service Brakes, Unknown Or Other |
| Date | Jun 16, 2019 |
| State | UT |
| Description | Wen into arbitration with documentaiton of 8 trips to dealer to find problem they told us they were not able to duplicate the problem sssee recall #ua9/nhtsa 18v-739. . After the arbitration ckhrysler rep stated that the vehicle was not unsafe. I believe other people are dealing with this same problem. I can mail coopies of work orders and and jucgement from ncds . Pleas send mailing info. |
| Category | Engine |
| Date | Jun 12, 2019 |
| State | TX |
| Description | I purchased a 2019 jeep cherokee and in less than 3,000 miles the car broke down. It gave no indication, just completely shut off while I was driving in the middle lane of a fast-paced highway and almost killed me. The dealership told me it was low on oil and they assumed since the car was so new then maybe it hadn't been properly filled. As the vehicle approached 6,000 miles, the issue occurred again and the car was stalled in the left lane of a small road, blocking traffic. Now they tell me that there was a defect with the engine and that it is burning too hot and, therefore consuming the oil at a fast rate. I can't tell you how shell shocked I was to have my brand new jeep vehicle stall twice on me in the middle of traffic and had no idea how dangerous the motor was. I have spent a significant amount of time and energy trying to get this vehicle fixed as well as not having a mode of transportation as it stays in the shop for I don't know how long. Bottom line, I would like to hear from you directly about what my rights are as a consumer regarding this issue and the lemon that we leased. I want to know what your company does to make things right for their customers. I am a lifelong chrysler buyer, have been very loyal as a customer, but the treatment I have received so far from the dealership and throughout this entire process has been extremely disheartening. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Jun 10, 2019 |
| State | TX |
| Description | On 6/8/2019, I pulled through my gate, left the vehicle in park to close the gate which takes a few seconds. My vehicle completely shut down. Restarted, ac was off, audio also off. Drove for about 35 miles, made 2 stops, all ok. Next leg of trip approx 20 miles, coming into another town and approaching traffic light. At the light as I stopped, the vehicle again shut down in drive at the stop light in considerable amount of traffic. This was not the auto stop/start, it shut down again. Had to put in park, it did restart, and again, ac off, audio off. Proceeded to my next stop where the vehicle tried to shut down as I pulled into parking spot, I was able to complete parking. Upon returning to the vehicle, it started, but now have back up camera failure which has not worked since that episode. This was terribly dangerous as I was in a lot of traffic and was helpless until I got it to restart. |
| Category | Electrical System, Engine |
| Date | Jun 03, 2019 |
| State | NC |
| Description | Vehicle randomly stalled while driving. Had oil changed by dealer very recently. Unknown cause. Based on recalls for related vehicles, possibly caused by faulty transmission or electrical system. Occurred after stopping at a stop sign, and then accelerating up to 45 mph on a busy road. Shortly after accelerating, the touchscreen went out, the vehicle stalled, and the battery light came on. Was luckily able to pull off on a small area at the side of the road to let other cars pass. Was only able to get going again after turning off the engine and restarting it. |
| Category | Electrical System |
| Date | May 29, 2019 |
| State | CA |
| Description | The radio operates erratically and will bounce from one mode to another. The audio will go in and out as well as the air and heat. The screen goes back and forth between radio, controls, navigation, climate, apps, and media uncontrollably without any prompting from the driver or passenger. The vehicle was in motion each time it acted erratically causing major distraction and disruption to the driver. This happened on city streets, highways, while turning, and while parked with the car on. When brought to an authorized dealer they said that there was no problem and that nothing could be fixed. |
| Category | Power Train |
| Date | May 27, 2019 |
| State | ID |
| Description | Started out when going over a bump slow you heard a grinding noise, now when it shifts into first at a stop the transmission has a clicking noise and also surges and shifts hard. |
| Category | Air Bags |
| Date | May 25, 2019 |
| State | AR |
| Description | Takata recall I had witnessed my air bags not deploy, when I was just involved in a car accident. Because I had unintended acceleration which caused me to not be able to stop and we were hit on the side and our side air bags did not deploy on our right side. *dt*jb |
| Category | Electrical System, Fuel/propulsion System |
| Date | May 24, 2019 |
| State | MS |
| Description | As I have only had the car 3 days, I can't say what it 'used to' drive like. But more than a few times, I have been trying to accelerate from a stop, and the vehicle hesitates for a moment. Sometimes I have been trying to make a left turn across traffic, or cross a busy highway. Fortunately, I haven't been in any close calls yet, but I can definitely see how an accident could occur, if you push on the gas to make a turn and your car accelerates really slowly for the first 2 seconds. I will be taking my vehicle to the dealership on monday to see what can be done about it. |
| Category | Engine, Unknown Or Other |
| Date | May 24, 2019 |
| State | MS |
| Description | Just purchased vehicle 3 days ago. Has 3,300 miles on it. Every time I've driven it today, the radio volume and reception fades in and out. On every channel. I don't live or drive in remote areas, so it is not a signal issue. I enjoy listening to music while driving, but this was so annoying that I rode home in silence. The fade in and out happens regardless of motion of the vehicle or volume I turn it up to. |
| Category | Service Brakes |
| Date | May 23, 2019 |
| State | MA |
| Description | On 5/23/2019 my wife was exiting a parking lot driving forward in our 2019 jeep cherokee. She turned right into the driveway and then steered right toward the center lane. There were no cars around her. Suddenly the dash lit up in red brake, and the parking brake engaged. She stopped momentarily, trying to figure out what had just happened. At this point the light went out and the parking brake released. She drove home without incident. The doors were not ajar. She was not backing up. Our jeep does not have the forward sensors, just the rear sensors. We do have the parking brake set (u-connect) to auto engage when shifted into park. We are concerned this could happen on the highway at 65 mph. I'm bringing it to the dealer in the morning. |
| Category | Electrical System |
| Date | May 22, 2019 |
| State | MS |
| Description | While riding the air conditioner will start blowing hot air for about 45 seconds and then start back blowing cool again. |
| Category | Power Train, Vehicle Speed Control |
| Date | May 21, 2019 |
| State | CT |
| Description | Driving approximately 30-40 mph when slowing down to approximately 10-15 mph to yield for oncoming traffic or a red light the vehicle will have a delayed response to any acceleration input causing a dangerous situation (ie. If trying to take off in front of another vehicle due to space but realize they are traveling much faster than anticipated you are unable to get out of the way due to car not responding to pedal input immediately). |
| Category | Visibility/wiper |
| Date | May 21, 2019 |
| State | CT |
| Description | Visibility distorted in rainy conditions due to insufficient windshield wipers and or coating on glass. Visibility directly in front of me when driving gets distorted with minimal rainfall causing a dangerous driving condition. Using no windshield wipers is better than having them on. Issue occurred since date of delivery (11/30/2018) and became more noticeable recently due to weather changes. Issue occurs both when in motion or stand still on all road types. |
| Category | Engine, Power Train |
| Date | May 13, 2019 |
| State | NC |
| Description | After an intersection stop and starting to accelerate during a right turn and car in motion, the car engine stalled. The dashboard showed 0 rpm and just the battery indicator on. Park over the road shoulders, I could start the engine again after 2 attempts. This has happened 3 times as of now, 2 times last week (may 10 and may 11 2019). Went to the jeep dealer in pineville, charlotte, nc. They suppose executed the work order for the safety recall u86 (nhtsa recall number 18v-523) on may 11. But today (may 13 2019) the car did exactly the same in the same intersection like the first time. Car has only 4,250 miles. Consumer stated I went to the dealership as I saw "oil pressure" error message on the dashboard and noticed abnormal low engine oil level, having just 4,000 miles. During the recall service, they suppose checked all levels including the most important one: engine oil. So, after a oil change and oil level replenishment, the jeep cherokee is working well since then. Consumer took the vehicle to another dealer to get oil change.*jb |
| Category | Electrical System, Electronic Stability Control, Engine |
| Date | May 10, 2019 |
| State | OK |
| Description | First incident took place yesterday when slowing down to stop. The car died and I lost power steering and everything went blank. I sat for 10 minutes due to not starting up. It sounded like a grinding noise when I went to turn it over. After starting it back I took it to the dealership. They stated it was a recall and it was fixed. Well this morning I went to slow down at a stop sign when I went to accelerate the car died, I was stuck in 4 lanes of traffic. I finally got the car restarted and took it back to the dealership. They stated that they changed my oil and could tell that in looking into the issue that's what it is. They are going to keep the car over the weekend and let me know. However my friend has the same 2019 and her car has done the same thing after an oil change. Something has to be done before someone gets killed. |
| Category | Engine, Fuel/propulsion System |
| Date | May 10, 2019 |
| State | TX |
| Description | While operating my 2019 jeep cherokee the vehicle has stalled while in motion on 3 occurrences. Each time it stalled the vehicle was unable to be restarted. It has had to be pushed out of traffic to a safer location and then taken back to the dealership. Multiple repairs have been made by the dealership to the fuel system with an assurance that the problem is resolved. The problem is still on going. This is a serious safety issue that occurs without warning in a moving or accelerating vehicle and will result in an accident. My family does not feel safe in this vehicle. The vehicle is |
| Category | Steering |
| Date | May 10, 2019 |
| State | FL |
| Description | While just beginning to exit a freeway, my steering locked up completely. I had no control but recall seeing a red light just coming on the dash (obviously, I couldn't ascertain what they light was at the time as my car was doing multiple 360 spins down the exit ramp!) try as I might, I could not turn the steering wheel. This is one of the most terrifying moments of my life. After coming to rest against a traffic sign, I was able to see that it was an alert for my steering that had come on. It remained on even as I had the car towed to the dealer for inspection. I have experienced multiple injuries to my head, back, legs, wrist, hips, shoulder and hip. This is a most egregious failure and I am quite understandably reticent to trust any vehicle with this component. After 1 week, silence is the only sound I have heard from either the dealer or chrysler/jeep. This silence is most disturbing. No help for a rental or loaner, and as an investigation is ongoing, even my own auto insurance is not providing any support for the vehicle, but thankfully has stepped up to help with the medical bills.*dt *dt*jb *dt *dt *dt*jb *dt*jb *jb *dt *dt manufacturer offered to fix the steering.*jb *tr*jb *dt *tr *dt*dt*jb*jb*dt*jb*dt |
| Category | Electrical System, Power Train |
| Date | May 08, 2019 |
| State | OH |
| Description | As of may 5th experienced a safety risk with this jeep and it's 9 speed transmission. On the expressway and tried to merge to another expressway and vehicle failed to downshift or accelerate when attempting to merge. This was also accompanied with excessive gear hunting along with hard shifts and long/high rpm shifts. Not to mention it will lunge or try to overpower the brakes when at a stop light. Will be going to the shop for the 4th time for same issue. The problem is, it is random and never know what it will do next. This vehicle is a safety risk! |
| Category | Electrical System, Electronic Stability Control, Engine |
| Date | May 08, 2019 |
| State | NY |
| Description | At about 1200 miles, dashboard lit up, car stalled and needed to be towed. Dealer changed battery. Bringing home form dealer, happened again. Dealer had it two weeks. Picked it up and at 1600 miles, happened again. Dealer had it three weeks and changed out computer. Picked it up and next morning dashboard lit up. Stopped car before it could stall, and had it towed to dealer. After two weeks I picked it up. I don't want to drive it. 4 times in for the same issue, and over 45 days in the dealer. Dashboard warning lights: airbag, braking, park assist, electronic stability, battery, lane warning, etc. If there are warning lights on the dash, it lit up like a christmas tree. All issued happened while the auto was in motion |
| Category | Visibility/wiper |
| Date | May 08, 2019 |
| State | AZ |
| Description | There is a delamination of the windsheild on the edges causing reduced visibility blurring and distorting objects in view. Thus has been seen on 3 2019 jeep cherokees produced in late 2018. |
| Category | Air Bags, Power Train |
| Date | May 06, 2019 |
| State | OH |
| Description | Jeep has 6664 miles on it and airbag service light came on and says that airbag needs serviced. At first the light would come on and then turn back off however, now the light is on and remains on. Next complaint is that after slowing vehicle down and beginning to accelerate again, the jeep seems to not want to accelerate normally... It is hesitant and then suddenly picks up speed. 3rd complaint. While sitting at a light or stop sign it feels like the engine is pulling against the brake (as if you were trying to accelerate and brake at same time) in a "lunging" manner. |
| Category | Air Bags |
| Date | May 06, 2019 |
| State | OH |
| Description | Tl* the contact owns a 2019 jeep cherokee. While driving, the air bag indicator remained illuminated. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 6,000. |
| Category | Visibility/wiper |
| Date | May 02, 2019 |
| State | TX |
| Description | The problem is a smudge on the drivers side at eye level when the wipers returned to the original position. We replaced the wipers first with the most expensive we could find and that did not fix the issue so that is when the dealership benny boyd of lampasis replaced the windshield under warranty. This did not fix the problem but it did became worse with the new windshield and now there were streaks, so we brought it back and they replaced the expensive wipers with oem wipers and still it did the same. We were advised by our service manager christopher weir to call chrysler @ 800-992-1997 and start a star case, the case number is or was 58366091. The case opened and supposedly looked into by some engineers per the conversation of the case manager @ chrysler. The response we received back from the case manger was that it was the characteristic for this vehicle????? I am providing a url for the jeep forum with other customers with the same complaint. Https://jeepcherokeeclub. Com/4-2014-jeep-cherokee-general-discussion/201777-windshield-wiper-streaking. Html? Amp=1. Jeepcherokeeclub. Com |
| Category | Visibility/wiper |
| Date | May 02, 2019 |
| State | TX |
| Description | The problem is a smudge on the drivers side at eye level when the wipers returned to the original position. We replaced the wipers first with the most expensive we could find and that did not fix the issue so that is when the dealership benny boyd of lampasis replaced the windshield under warranty. This did not fix the problem but it did became worse with the new windshield and now there were streaks, so we brought it back and they replaced the expensive wipers with oem wipers and still it did the same. We were advised by our service manager christopher weir to call chrysler @ 800-992-1997 and start a star case, the case number is or was 58366091. The case opened and supposedly looked into by some engineers per the conversation of the case manager @ chrysler. The response we received back from the case manger was that it was the characteristic for this vehicle????? I am providing a url for the jeep forum with other customers with the same complaint. Https://jeepcherokeeclub. Com/4-2014-jeep-cherokee-general-discussion/201777-windshield-wiper-streaking. Html? Amp=1. Jeepcherokeeclub. Com |
| Category | Electrical System |
| Date | Apr 30, 2019 |
| State | FL |
| Description | System controls shut down during driving. Lcd goes blank, or screen locks up, and audio shuts off. Sometimes, the entire control system shuts down and I have to stop and restart the car to get it to reboot. This happens while in motion and when at a stop. |
| Category | Engine |
| Date | Apr 30, 2019 |
| State | MI |
| Description | Tl* the contact owns a 2019 jeep cherokee. While driving various speeds, the vehicle lost acceleration and then lunged forward. There were no warning indicators illuminated. The failure occurred intermittently. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was notified. The failure mileage was 4,250. |
| Category | Power Train |
| Date | Apr 30, 2019 |
| State | OH |
| Description | 3rd time now vehicle in the shop for same, vehicle lunges against the brakes while at a stop like at a traffic light or pulled into garage. There is also notable clunking while depressing the accelerator (last time in shop was told it was a motor mount). Fca customer care had been in communication with me but once reported the problem again there has not been any replies. Vehicle was purchased sept 2018 and mileage is currently 2186 (yes, 2186). Almost 200 miles and roughly 2 weeks since last visit. |
| Category | Vehicle Speed Control |
| Date | Apr 30, 2019 |
| State | NH |
| Description | Tl* the contact owns a 2019 jeep cherokee. While at a stop, the vehicle accelerated forward without warning and caused a front end collision. There were no warning indicators illuminated. A police report was filed. The contact suffered injuries and received medical attention. The vehicle was driven back to the contact's residence. The dealer and manufacturer were not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 10,000. |
| Category | Engine |
| Date | Apr 29, 2019 |
| State | CA |
| Description | Transmission jerks from 1st to 3rd gear, gives you wipe lash, |
| Category | Service Brakes, Vehicle Speed Control, Wheels |
| Date | Apr 29, 2019 |
| State | IL |
| Description | Breaks feel worn out and when I break you can hear noise. Also the disc look worn out and vehicle is beginning to drive poorly. |
| Category | Structure:body |
| Date | Apr 24, 2019 |
| State | IA |
| Description | Since the day I picked up this 2019 jeep cherokee limited two weeks ago, the hood shakes and flutters in certain driving conditions causing safety concerns. Driving into high winds and over 55 mph, air gets under the hood in such a way that it seems as if the hood could break loose causing either injuries or an accident. It gets even worse when driving in side winds and meeting semi trucks. It actually appears that the gust of wind coming off the truck is going to take the hood off of the vehicle. Driving this cherokee in these conditions has personally caused me very high anxiety to the point where I am constantly focused on the hood rather than the road. When meeting semi trucks on the highway, I pull as far to the right as possible sometimes completely going off the road in an attempt to minimize the wind gust. These are major safety concerns to me and I don't feel safe driving this vehicle on public roads. It has gotten to the point where I have to take anti anxiety medication just to get the courage to drive on the highway, thus causing other safety issues and feeling as if I'm being an irresponsible driver. The jeep dealer has adjusted the hood latch and bumpers but the problem still exists just as it did when I purchased the vehicle. |
| Category | Structure:body |
| Date | Apr 23, 2019 |
| State | KS |
| Description | While traveling on the interstate and passing semi-truck trailer's the 2019 jeep cherokee hood vibrates excessively up and down (I-70 speed limit is 75 mph). The up and down hood vibration action causes the a stop / start message to appear in the instrument cluster display. |
| Category | Electrical System, Service Brakes |
| Date | Apr 22, 2019 |
| State | MO |
| Description | Purchased the vehicle brand new in november 2018 and on several occasions within the past couple months, including today, the red brake light on the dash has spontaneously activated. Most of the time it occurs when I come to a stop light and auto shut off kicks on, however, this issue is very serious since its basically stalling my vehicle while in route, and is very scary since I drive my child around. I've also taken it into the dealership to have it looked at and they are unable to determine the issue, which is extremely disheartening. |
| Category | Electronic Stability Control, Seat Belts, Service Brakes |
| Date | Apr 18, 2019 |
| State | TX |
| Description | Rented vehicle 2019 jeep cherokee going out of town. On my way to houston. On an exit on my way to put gas took the exit and the jeep could not brake was with my two kids. I tried to brake truck didnt stop ended up flipping over in a ditch. Single vehicle accident. Broken ankle immediate sugery plate 10 screws. Broken femur bone. Broken ribs. My son was airlifted to san antonio and daughter in icu. Terrible accident I thank god for giving us another chance. The jeep cherokee brakes did not work and it stall it couldnt stop at all. Im afraid of driving my life has change dramatically. Also my seatbelt got locked I could have died they had to cut it w/ a knife. That is very dangerous couldnt get out of the vehicle due to seatbelt being locked. Photos attached. *jb |
| Category | Engine |
| Date | Apr 17, 2019 |
| State | NY |
| Description | Car stalling while driving |
| Category | Electrical System |
| Date | Apr 15, 2019 |
| State | SC |
| Description | Radio volume control issues. Volume fades in and out sporadically. Happens anytime. This makes radio un-usable. |
| Category | Electrical System, Electronic Stability Control |
| Date | Apr 13, 2019 |
| State | FL |
| Description | As I am driving the battery light comes on and the car starts to stall and I am prompted to put the car in park as the d is blinking as is the battery light. I have to turn my car off then back on and it takes a minute to turn on then it goes. My battery is at its halfway mark per the vehicle info on the car. Then when I turn corners my car beeps and the speedometer word appears above the speed. |
| Category | Power Train |
| Date | Apr 12, 2019 |
| State | IN |
| Description | I was approaching a traffic circle and had to yield. I never came to a complete stop, but was traveling around 5mph. I pressed on the accelerator to continue on the circleand my car stalled. I was almost side swiped due to my vehicle entering the circle and not accelerating for approximately 10 seconds. This has happened on several occasions when coming to a yield area. My county has over 150 traffic circles with yield signs. This will be dangerous with this happening frequently. I am marking this as occuring 4/11/19 because it was very bad that occasion. It made me think of the times it hasn't been as noticeable in the past though. |
| Category | Service Brakes |
| Date | Apr 07, 2019 |
| State | NJ |
| Description | On march 29, 2019 as I was driving to work and was approaching this intersection, the light changed to yellow. When I put my foot on the brakes so that I could stop for the light, the brake pedal went to the floor. I was unable to stop for the light which turned red for me by now and I was driving at approximately 25 to 30 mile an hour. I tried pumping the brakes, but the brake pedal was positioned on the floor. As I had no other choice but to go through the red light, I kept my hand on the horn to try and avoid an accident. There were cars starting to go through the intersection, the closest car almost hit my passenger side of the car. Between that car stopping short, and me steering around them, serious injury and or death was avoided, after I past the intersection I put the car into neutral and eased on the parking brake to stop my brand-new 2019 jeep, and then put it in park and turned the car off. By this point I was a complete and total nervous wreck. How could my brand new 2019 jeep cherokee latitude plus that I had been driving for thirteen days have brake failure? I have driving for 45 years and never had anything like this happen. I was a little over two miles away from work with no traffic lights or stop signs. So I started the car up (still shaking like a leaf) with the intention of driving very slowly and using the parking brake to get to work. To my surprise the brakes were working and I made it to work still shaky and scared to be in the car let alone driving in it. God was with me through this to be able to avoid any kind of accident that could have led to serious injury or death. On my drive in I have several intersections that are major highways that tractor trailers use. I have to worry that what if the brakes go out at one of these intersections? |
| Category | Electrical System |
| Date | Apr 05, 2019 |
| State | NJ |
| Description | Am radio muffles on occasion. I have the alpine radio system with surround sound. It also has sirius radio which is not being subscribed to. It has been noticeable when car goes under an overpass but has also happened at other times. Seemingly when crossing intersections. Have not noticed this on fm. |
| Category | Electrical System, Engine, Service Brakes |
| Date | Apr 04, 2019 |
| State | MO |
| Description | When my vehicle is in motion, driving through city streets, and I try to apply the break it accelerates instead. The rpm's will reach 4000 or 5000 and hold there. I was told by chrystler to apply the gas quickly then break when this happens to stop my vehicle. This is unsafe and I do not feel comfortable in my own car. I also have an issue with the engine making a knocking sound at times, and the radio fades in and out, with that feature turned off, as well as shutting completely down and resetting itself. Prior to the recall in nov of 2018 this same vehicle from one week of purchase would stall while I was driving through city streets. All of these things happen at a speed of 35 or less. The car went from stalling to after recall update it is now accelerating when trying to stop. The dealer has not been able to replicate and chrystler either so they are saying there is nothing wrong with the vehicle. I do not feel safe in my own car. I am worried there will be a time I will not be able to stop the car before causing an accident. |
| Category | Electrical System, Engine |
| Date | Apr 03, 2019 |
| State | FL |
| Description | March 2019 I was making a right hand turn going about 4-6 mph onto a busy highway, when all of sudden my vehicle stalled in the middle of the lane I was turning onto. All the dash lights turned on. I placed the vehicle quickly in park , restarted the vehicle , placed it in gear and hurried to get out of the lane of travel. I then noticed a warning light , it's the auto stop start symbol with a circle around the a with an exclamation point near to the mileage area. Thankfully I took a picture of this error. I took my vehicle to napleton and the service advisor stated that the vehicle could have a battery issue or the oil in the vehicle was low. The best thing about the error sign is, that it clears after you shut your vehicle off and restart it. Even after showing the picture of the error the service department can not duplicate the issue. Stated the vehicles system is not showing any error codes when they plug in their code box. It's been already 4 different occasions my vehicle stalls while turning or stopped at a light trying to move forward. I guess chrysler will not recognize the issue they are having with these vehicle until someone loses their life and they get sued for damages. I shouldn't have to deal with a stalling problems a new vehicle with less than 5000 miles. |
| Category | Engine |
| Date | Apr 01, 2019 |
| State | MD |
| Description | Issue started at 3,500 miles. When making a right or left turn a chime would go off and the battery or engine light would come on, the d for drive would flash on the console, and vehicle was basically stalled. Trying to accelerate did nothing. Had to turn car off and back on. Dealership said it was low on oil and car went into self-preservation mode. Happened two more times before I hit 7,500 miles. Dealer kept adding oil each time. Was told this engine had a harder than normal break in period up to 7,500 miles. Was told to come back for oil change in another 5,000 miles. Oil was checked at 1,000 and 2,000 miles and was not low. At 4,100 miles the issue started again and happened three times driving to work and then once going to the dealer. The jeep is back at the dealership. |
| Category | Electrical System, Engine |
| Date | Mar 31, 2019 |
| State | UT |
| Description | Car radio/computer turns off several times while driving, won't reconnect to carplay (which has navigation) until you stop the vehicle and restart the engine, car does not register fob action (unlock, restart, open tailgate, alarm) and the batteries were good and the car didn't give alert that no fob was detected. Once I finally got in the car, the engine wouldn't start. |
| Category | Electronic Stability Control, Engine, Fuel/propulsion System |
| Date | Mar 31, 2019 |
| State | IL |
| Description | For the third time, the vehicle has lost power at highway speed. It starts coasting and the motor runs but depressing the gas pedal has no effect. The last time it happened, we were on a curving mountain road and almost got run over by an 18 wheeler. Third time this has happened and the dealer has not been able to fix. This has to stop, brand new car stalling at highway speeds. Each time we were at highway speeds. Multiple lights come on the dashboard, see attached photo. |
| Category | Equipment:electrical:infotainment, Visibility:defroster/defogger/hvac System |
| Date | Mar 31, 2019 |
| State | WI |
| Description | Uconnect system malfunctioning. While driving it automatically switch the controls between radio to car play to a/c high fan speed and change heating settings - it repeats it over and over enabling random functions without allowing us to control it. Finally need to switch off entire system else we cannot drive the car safely. *dt*jb |
| Category | Electrical System, Power Train |
| Date | Mar 30, 2019 |
| State | UT |
| Description | The vehicle keeps stalling without warning recal#ua9/nhtsa 18v-739 the dealer had the car to fix the recall. The car still does the same thing as it did before recal. It has been in 6-8 times for this problem. Dealer installed a data recorder and it did not record an event twice. It happens on the hiway, the street and in front of the house when going into driveway; |
| Category | Power Train |
| Date | Mar 29, 2019 |
| State | OH |
| Description | 2nd report for trans issues now. Reprogramming from dealership did not work from 1st try at repair. And had to replace motor mount due to trans issue. Car tries to lunge when stopped at traffic light. Downshifts and stays while on expressway, have to slow down then speed back up to correct. When reversing, come to a stop then switch to drive the vehicle "slams" into gear. Now the motor mount is clunking again. Again this is 2nd time for same issues in 6 months or 1966 miles of ownership. |
| Category | Electrical System, Engine, Steering |
| Date | Mar 24, 2019 |
| State | WY |
| Description | Right after leases the new car , drive down to highway engine light on staring wheel not moving , stop the car side of highway, tow the car to other jeep dealer ,day after they called its working but didn't know what is problem. Talk to original dealers to ask change other new one but they dined. |
| Category | Electrical System, Electronic Stability Control, Engine |
| Date | Mar 22, 2019 |
| State | PA |
| Description | The vehicle's electrical system does not work properly. The uconnect screen fades in and out to total blackness. You cannot read anything. There is no way to change any of the settings. I had to turn the car off, start it again to get the screen to come on. It is dangerous when you are driving and have to guess what is happening on the screen. The radio does not work right. I start the car and it either comes on full blast volume, and then fades out to no sound, or it just has no sound at all. I followed the owner's manual to reset the uconnect system using the uconnect menu reset button. That did absolutely nothing! I cannot trust the car or the screen in the uconnect system. The second issue and it is a big one! The car stalls when you step on the accelerator! I tried to pass a car, and stepped down to accelerate and the jeep stalled! I almost wrecked! When you step down on the accelerator the engine feels like it is going to stall. I am not a mechanic, so I do not know if all of this is electrical, or engine related. This is an on going problem. |
| Category | Engine |
| Date | Mar 21, 2019 |
| State | IL |
| Description | 2019 jeep cherokee latitude 2. 4 liter 4cyl engine shuts off while driving. It has stalled once and shut off twice. August 31, 2018 the engine shut off for the first time while driving. I reported it to the dealer. November 2018 - jeep issues a recall - jeep cherokee vehicles equipped with 2. 4l engines. Improper transmission calibration may result in a stall. Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began november 2, 2018. The dealer fixed this last november 2018. Yesterday the jeep stalled and today march 21, 2019 the engine shut off while driving. I drove it directly to the dealer today. I was rattled. Each time this has happen I have been fortunate driving slow and in residential or remote areas. Others have not. There are hundreds of complaints online. This is a serious safety issue. |
| Category | Electrical System, Engine, Power Train, Service Brakes |
| Date | Mar 20, 2019 |
| State | PA |
| Description | Tl* the contact owns a 2019 jeep cherokee. While driving, the vehicle lost power without warning. The contact shifted into neutral and the vehicle restarted. The instrument panel indicators flashed as the contact drove home. The following day, the vehicle was started, but then shut off and failed to restart. The contact called the manufacturer and had the vehicle towed to fairfield chrysler dodge jeep ram (1409 montour blvd, danville, pa 17821, (570) 275-3300). The dealer diagnosed that the abs unit needed to be replaced. After two weeks, the contact drove the vehicle and it stalled two miles later. All the instrument panel indicators illuminated again. The contact was able to restart the vehicle and barely made it home. The vehicle was towed again to the dealer where it was diagnosed that there was a loose wire. The vehicle was currently at the dealer. The contact wants to return the vehicle and stated that it was unsafe to drive. The failure mileage was 13. |
| Category | Engine |
| Date | Mar 20, 2019 |
| State | CA |
| Description | When in motion or parked, turning on my heater, my screen shows engine over heating. I've checked coolant and oil levels and are well over half full. . My car is less than 3 months old, so this issue should not be happening. I've searched the internet and it seems to be a reoccurring problem with jeep cherokees. |
| Category | Unknown Or Other |
| Date | Mar 18, 2019 |
| State | GA |
| Description | Vehicle stalls while driving. |
| Category | Engine, Power Train, Vehicle Speed Control |
| Date | Mar 16, 2019 |
| State | NC |
| Description | The car will stall in the middle of road with no warning. It happens most often when going up a slight hill and making a left hand turn. Dealer says it is low on oil pressure(the car is 5 months old and they say it was 2. 5 quarts low on oil!!) and a safety switch shuts down the engine in the middle of road/traffic!! I call this "safety feature" to protect the engine a"danger switch" that endangers traffic. I believe this is a major safety issue for all traffic because these jeeps are stalling in the middle of traffic. I have a 45 second video that shows the stall. Please help get this problem solved!! *dt*jb |
| Category | Electrical System, Unknown Or Other |
| Date | Mar 11, 2019 |
| State | IL |
| Description | My jeep keeps cutting off while driving I'm the middle of traffic. I have complained about the problem and nothing has been done about it. It's unsafe. And radio cuts on and off, change the station and heat and a/c on its own. |
| Category | Electronic Stability Control, Power Train, Service Brakes |
| Date | Mar 10, 2019 |
| State | MN |
| Description | While I am in movement driving my vehicle. Without any warning lights popping up in my dashboard. My vehicle suddenly stops. It has happened to me while I was driving in the highway and a semi truck was driving behind me. I hit my brakes fast enough so that the semi truck could react in time, but otherwise I could it have gotten impacted from the back which I am sure. It would it have cause more than just and accident. The date this happened I noticed the car kind of slowed down its velocity fast and dramatically when it stop. It was still running, no smoke or anything coming out of the hood. I did noticed that the heater felt extremely hot more than normal which it also made me panic a bit. She shift gear I wasn't able yo move it at all. They had advised me at the dealership one of the mechanics that sometimes, if this happened; to turn the car off for 10 mins and then turn it back on. I did that, that night and when the car turn back of the stability ligh warning came on, the brakes light came on, the engine ligh came on, the emergency parking light came on, but this this I was was able to move the shift stick but I could only drive forward. I tried to reverse and go back but it wasn't letting me. My sensors were beeping as if I was near or close to hitting something. When my car was the only one in the highway. One of the things that I noticed while seating in my car. This normally happens to my suv when it's very cold outside. We are talking -4 degrees, but I am surprised because this is a 2019 vehicle that I have and I have only had it for 5 months. I have taken it in for service 4 tmes and they supposedly fix the issue but now it has happened again and I don't feel safe in that vehicle. A vehicle that stops out of nowhere, definitely not safe. I am not only putting myself in danger, but I feel like I am putting everyone around me driving in danger. |
| Category | Engine |
| Date | Mar 07, 2019 |
| State | WA |
| Description | Allstate claim ,the owner [xxx] reports that ,sunday or monday last drove 2-24-19 2-26-19 tuesday morning the home lost power,the vehicle was parked in front of the insured home. Tuesday night 8:30pm saw a glow, under the vehicle, went out and car was on fire, fire dept 15-20 minutes to get there due to snow , fire dept there 2-3 hrs, sometime after 12pm a tree fell onto the vehicle, the extent of the fire is severe, engine compartment , passenger and cargo , almost all combustible material is burned up. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr |
| Category | Engine |
| Date | Mar 06, 2019 |
| State | MA |
| Description | Tl* the contact owns a 2019 jeep cherokee. While driving low speeds, the engine stalled. The contact pulled over and restarted the vehicle after numerous attempts. There were no warning indicators illuminated. The contact scheduled an appointment with metro chrysler dodge jeep ram (650 memorial dr c, chicopee, ma 01020, (413) 783-9911) for diagnostic testing. The dealer stated that they would check the oil consumption. The manufacturer was notified. The failure mileage was 2,500. |
| Category | Engine, Vehicle Speed Control |
| Date | Mar 04, 2019 |
| State | WA |
| Description | Tl* the contact owns a 2019 jeep cherokee. While the vehicle was making turns or idling at stop signs, it lost power and stalled. In addition, the vehicle failed to accelerate and there was an abnormal knocking noise emerging from the engine. There were no warning indicators illuminated. The vehicle was taken to 1-5 chrysler jeep dodge ram (1560 nw state ave, chehalis, wa 98532, (360) 748-1717) to be diagnosed, but the failure was unable to be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was contacted via certified mail, but there was no response. The failure mileage was 11,131. |
| Category | Service Brakes |
| Date | Feb 27, 2019 |
| State | ND |
| Description | Tl* the contact owns a 2019 jeep cherokee. While driving 15 mph and making a right turn, the contact lost control of the rear brakes. As a result, the vehicle veered into the other lane and the rear was crashed into by another vehicle. The air bag did not deploy. There were no injuries. A police report was filed. The body damage was in the process of being repaired by an independent mechanic. The contact stated that the crash was related to nhtsa campaign number: 18v523000 (service brakes, hydraulic). The failure mileage was 8,000. |
| Category | Unknown Or Other |
| Date | Feb 27, 2019 |
| State | PA |
| Description | Radio august 2018 drove for about 6 hours. Stopped for dinner. Started the cherokee no radio. With out the radio nothing works ( no ac/heat, navigation, phone etc. ). Bought the 2019 cherokee in may 2018. July of 2018 the radio was replaced ( refurbished radio / not a new radio } volume problem. So this is the second radio in this vehicle ( not happy with a refurbished radio in a new vehicle that is just months old ) , dealer/chrysler keeps doing systems updates that don't work. At least once a week the radio will not turn on and when the radio doesn't turn on I cannot operate any of the internal systems because the screen is blank. |
| Category | Electrical System |
| Date | Feb 25, 2019 |
| State | KY |
| Description | Radio goes out only is own say insert key while driving sometimes just shuts off if you search 2019 reviews there's more complaints then any other chrysler this is just a shame 27000 car and the dealership can't even fix it and people like me get stuck with crappy cars thinking they are buying new car with no worries wrong chrysler.*dt *bf.. Invalid vin dealer told the consumer it was a flash recall and happened again.*jb |
| Category | Engine |
| Date | Feb 25, 2019 |
| State | FL |
| Description | Purchased used with 5k miles, 40% oil level based on info center. After two months and the oil level at 10% the car would shut off randomly when turning, miles at around 7k. Occurred 2-3 times, took to jiffy lube and after oil change did not occur until hit 10,500 miles and oil level at 50% based on info center, engine would shut off when turning in motion, occurred again multiple times. Took to jeep dealership and explained the issue. They advised me the engine could be replaced but first I need to change the oil with jeep and return 1k miles later after oil change. So far at 10,800 miles no problem but the jeep service adviser said that if it has occurred multiple times the engine more than likely will be swapped out. This should be a nationwide recall for this engine, can you imagine the engine stalling on the freeway and shutting off in a turn!! When I was at the dealer there was a 2019 jeep compass having the same problem and the engine was being replaced. Needs to be recalled asap. |
| Category | Electrical System, Structure:body, Unknown Or Other |
| Date | Feb 21, 2019 |
| State | MA |
| Description | The tail lights become clouded due to condensation that appears after the running lights have warmed up the inside of the tail light housing. This occurs in all weather conditions. Condensation does dissipate or fade away when lights and the car have been turned off and stationary for some time. |
| Category | Engine |
| Date | Feb 20, 2019 |
| State | MO |
| Description | Tl* the contact owns a 2019 jeep cherokee. While driving 35 mph and making turns, a chime sounded and the oil warning indicator illuminated. The vehicle stalled without warning. The contact restarted the vehicle while in traffic and it resumed normal operation. The contact stated that the failure occurred intermittently. The vehicle was taken to south county dodge chrysler jeep ram (located at 7127 s lindbergh blvd, st louis, mo 63125, (314) 487-1010) to be diagnosed. The contact was informed that the oil level was three quarts low. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact to take the vehicle to a dealer every eight hundred miles. The approximate failure mileage was 4,000. |
| Category | Unknown Or Other |
| Date | Feb 20, 2019 |
| State | MI |
| Description | Frequent driver distraction - integrated navigation system weather alerts from sirusxm travel link application. Sirusxm application 'travel link' is enabled and there is no user or system ability to configure or disable from fca uconnect radio/units in all 2019 fca vehicles (with navigation) including our recently leased jeep cherokee. Frequent and sometimes numerous weather and travel alerts display on radio screen, covering the entire screen, and do not disappear. The alert blocks the screen, including navigation, and must be manually dismissed taking focus off the road. The alerts are not just local alerts but rather cover a 100 mile radius which is also not configurable. This contributes to the numerous amount of alerts and frequency by simply driving a few miles. Fca support including the local dealer have confirmed there is no ability to configure the alerts or disable the alerts. They suggested contacting sirusxm which provides the sirusxm travel link service. Sirusxm is unwilling to help (remove or configure travel link) and is only willing to remove all trial sirusxm services including the radio. They suggested we contact the dealer. Other oem's that offer travellink service allow for users to configure the service or disable if needed. Fca customer service did mention this issue has resulted in many complaints but they do not have a software update available. I believe fca and sirusxm believe this is an inconvenience only. This is not just an inconvenience. Drivers must manually dismiss every alert. My son is a fairly new driver and this is very concerning. |
| Category | Engine |
| Date | Feb 19, 2019 |
| State | PA |
| Description | Tl* the contact owned a 2019 jeep cherokee. The contact stated that the vehicle stalled intermittently without warning. The contact had to wait at least 10 to 12 seconds to restart the vehicle. The vehicle was taken to country chrysler dodge jeep ram (2158 baltimore pike, oxford, pa 19363) where it was determined that the failure occurred when the oil level became low. The contact traded in the vehicle. The failure mileage was 4,400. The vin was unavailable. |
| Category | Engine, Power Train |
| Date | Feb 18, 2019 |
| State | MI |
| Description | I've only had this vehicle 2 months..... Came to a stop at a traffic light, when to take off the vehicle died. Would not restart, could not get the vehicle out of drive, finally get it out of drive, vehicle still won't restart. Finally restarts, then dies again, restart, dies again, finally get it to start start/stop light is on for service. Turn start/stop off, drive to safe place, turn vehicle off, light goes off, vehicle doesn't act up again at this point because I have turned the start/stop off. At dealership for over a week now, they "claim" they can not get it to reproduce the issue. I'm reading online lots of issues like this, why aren't these vehicles being recalled or pulled off the road. Someone is gonna get killed! |
| Category | Engine |
| Date | Feb 18, 2019 |
| State | TX |
| Description | Check engine light came on and it started stalling and won't go speed over 20 miles jeep was brand new with about 45 miles on the odometer. Dealership tried fixing something to do with stored dtc-po6odd engine oil pressure stuck. On return did the same thing. Now going back to the dealer. Both times jeep was on 59 south fwy. Potentially a dangerous situation. |
| Category | Electrical System |
| Date | Feb 12, 2019 |
| State | AE |
| Description | Started vehicle and was about to drive out of drive way, and the 8. 4inch screen was white with multi color lines going down the front, after a few minutes it went black. Radio still works, just now visual. Happened today 12 feb 2019 |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Feb 05, 2019 |
| State | GA |
| Description | Less than 30 days of purchasing the car it completely shut down while I was driving in traffic. Battery light came on, car rolled to a stop and would not crank back up for a few minutes. This happened while driving at a speed of 55 - 60 mph. I called the dealership and they had me bring the car back in. Apparently this is a safety feature that happens when the oil is too low!!! They did not top off the oil when I purchased the car. However, this is not a safe thing for a vehicle to do. I could have been killed in atlanta traffic on these interstates. This is beyond dangerous and this " feature " was not disclosed at the time of purchase! |
| Category | Unknown Or Other |
| Date | Feb 04, 2019 |
| State | CO |
| Description | New vehicle with 35 miles on it have a check engine light coming on |
| Category | Electrical System |
| Date | Feb 03, 2019 |
| State | OH |
| Description | Day drove off lot radio fades in and out all radio stations. Stops for about a week and starts back up. Turning car off and on has no effect. Doesn't matter the area being drove inner city highway backroads it happens at any time any where. Car can be sittting in driveway, parking lot, stop light and continues. |
| Category | Service Brakes |
| Date | Feb 01, 2019 |
| State | CO |
| Description | While driving my 2019 jeep cherokee I was on a major highway in colorado. The roads were not icy or covered in snow. Traffic came to an abrupt stop in front of me. I put on the brakes, pushing down all the way as fast as I could. There was close to 2 car lengths between me and the car in front of me, but my vehicle was taking forever to stop. It ultimately did not stop in time and I hit the vehicle in front of me. Both the vehicles were damaged and I broke my hand. The entire time I was braking it felt like the car should have stopped a lot quicker but it just was not stopping. I saw there has been issues with the brakes on the 2019 jeep cherokees. |
| Category | Unknown Or Other |
| Date | Feb 01, 2019 |
| State | OR |
| Description | When back window in down it makes a extremely loud pounding noise that is so bad it feels like my ear drums are going to explode. Like a loud plane above the car. The whole car vibrates. |
| Category | Engine |
| Date | Jan 31, 2019 |
| State | NJ |
| Description | Veh. Stalls while driving , went back to dealer 2times they say it's fine. This is on safe as it happens on highway with no warning, they tell me that the dash light is not on now so we can't fix it |
| Category | Electrical System |
| Date | Jan 30, 2019 |
| State | TX |
| Description | My 2019 jeep cherokee latitude plus has had a electrical problem starting 2 weeks after we bought the vehicle. The radio screen changes on its own to all the different features on the screen including turning the backup camera on while driving forward, turning the seat heater and wheel heater on and not shutting off, turning the heater and max a/c on and off, calling people while on bluetooth. This happens when the vehicle is in motion, stationary, on city streets and highway. I have taken the vehicle in 4 times so far for this issue. The service department has tested the battery voltage on 12/17/18 couldn't find a problem. Problem again on 01/14/19. Problem again 01/23/19, service department checked it, gave it back to me and said they were ordering a new radio. 01/28/19 radio replaced. After the radio was replaced the mileage was blinking and the electronic throttle system light comes on and then shuts off after starting the vehicle. 01/29/19 vehicle is back at the service department with the same issues (01/30/19 service department still has vehicle). I have video of the problem but can only upload photos so I took screenshots of the video. |
| Category | Engine, Structure:body |
| Date | Jan 29, 2019 |
| State | CA |
| Description | I was sitting in traffic on the 105 freeway, at approximately 2-3 miles per hour, and my car suddenly lunged forward hitting the other car in front of me, my foot was on the brake the entire time. Time of occurrence was jan 28, 2019 approximately 2:30pm. |
| Category | Electrical System, Engine, Steering |
| Date | Jan 28, 2019 |
| State | FL |
| Description | On december 29th at about 5pm, I was traveling south at 40mph on plymouth sorrento rd in orange county fl. As I was driving, I heard a ding (1 ding almost as if my seat belt wants buckled, but it was) and at that time, my jeep shut down in travel. The first thing I noticed was the radio shut off and all the gauges, as I went to correct my steering, to get back in the center of my lane, I realized I had no steering capabilities, the steering wheel was locked. When I realized what had happened, I began to slow and the car came back on. This all took place in about 5 seconds. When I got my head straight and started back home, I noticed that the radio, control panel/gauges and a/c would not function properly. I could not change channel, turn air off, couldn't change volume or nothing. About twenty minutes later I arrived at my house and shut the car down. The radio continued to play. I had to start and shut the jeep down three time in order for the equipment to shut down. I called napleton jeep of clermont to come tow the jeep in and I called chrylser corp to notify them of the major safety hazard this was and problems this could have caused. Searching the same year and model jeep on the internet, it appears this is a pretty common thing,. I explained it to one of the chrysler corp managers and he said it didn't matter how many vehicles this happened to, there is no problem. Chrysler had the napleton dealer drive the car for about 90 miles over a week period and never had a problem. At that time I got a call from chrysler and napleton, stating I can pick my jeep up, there is nothing wrong. The jeep had about 2000 miles on it when this happened. We have had the jeep about 40 days when this happened, and because chrysler couldn't recreate the issues, they have just washed their hands of the problem. |
| Category | Electrical System |
| Date | Jan 28, 2019 |
| State | PA |
| Description | When a phone call comes in the ringer volume is at maximum volume. This is heart stopping, making me jump. I am forced to quickly turn the volume down which, when in traffic, is very distracting and potentially dangerous. I have read online of others having this issue, with no resolution. Even though I turn the volume down, the next time the volume is right back up at maximum. There is no way to avoid this. I also have the issue of bluetooth calling being useless. Although I can hear the other party they cannot hear me. The system also makes a very loud popping static noise whenever I use the bluetooth system, either at the beginning or end. I am afraid this will damage my vehicles speaker or stereo system. I have had the vehicle to my dealer numerous times and they were able to recreate the issue. We even tested on another cherokee and the issue did not occur for me in this vehicle. The dealer did a software update that did not help. Then they were told jeep was coming out with a software update that would help. After 3 months they told me the update was in, so I dropped my car off again. The next day I was told that the update was corrupted and that jeep informed them not to run the update or there would be new problems. So my car went to the dealer again for no reason. This has been a huge inconvenience for me for months now. I also had an issue with the radio rebooting while driving, for no apparent reason. I also experienced an issue with the radio displaying nothing but colored lines and eventually going black all together. This was hopefully fixed by an update but that still remains to be seen. Overall, this jeep has had me going back and forth to the dealer starting about a month after I bought it. |
| Category | Electrical System, Power Train, Unknown Or Other |
| Date | Jan 27, 2019 |
| State | PA |
| Description | I leaned my 2019 jeep cherokee back in september 2018. A week after leasing it I was slowing down to come to a stop sign and it beeped at me and all the power shut off in the jeep. I tried to hit the start button nothing. I put it in park after fighting with it to go into park and tried the start button again. Nothing. So I waited 2 minutes and tried again it turned back on and was fine for the rest of the drive. January 24 2019 I was pulling out of the parking garage at work and after 4 minutes of it being on it shut off mid driving. Same thing happened it beeped and all power shut off. I put it in park and hit the start button. Nothing. Waiting 2 minutes tried again turned on made it all the way home. Also when I turn either way it beeps as of a door is open. No door is open check repeatedly. When I go over a speed bump it sounds like something is grinding in the back end I have to come to a complete stop and start again after the bump or the jeep will not move. The radio will randomly make a very loud static noise that is ear piercing for a second the it will be fine or it will restart the radio it's different everytime it happens. |
| Category | Power Train |
| Date | Jan 24, 2019 |
| State | VA |
| Description | My 2019 jeep cherokee loses power and will not accelerate. The first time it happened there was only 2400 miles on it. It slowed by itself and when the gas was pressed it just kept slowing and the rpms revved to 5000 and it would not go anywhere. Had to put in park and then back in drive and it only crept at 15mph until I got home. Towed it to dealer and could not duplicate. Ran fine for awhile. Now there is 3300 miles and it is doing it again. This time it stalled and a light said could not shift. It was in the automatic mode not manual shift. Lost brakes and steering and drifted into my yard. Came to a stop close to my house. Waited a few hours and it ran fine. A day later I was making a left turn and it stopped in the next lane. I hit the gas and nothing then it took off like a rabbit jumping and pulsing. I almost got hit by a dually with a cow trailer. Got home and parked it. Called dealer and they stated to have it towed and would look at it in a few days. I called jeep to have it towed and they refused saying that I could not go to the dealer where I bought it but had to go to the one a few miles from my house. I ended up using my personal car insurance to have it towed. The difference in miles was 6. Why would they not tow it another 6 miles? It should be customer preference within reason. No duplication at dealer. Went to work and it ran fine. It only seems to do it in the rain or if it is wet. However today it was raining and it ran fine. It is frustrating since the dealer can not duplicate. Why did I buy a car that I am scared of driving? A new car should be safe and reliable. I cannot travel to my doctor who is 5 hours away. I am afraid to go around the corner. I never know if I am going to stall or lose power. It is dangerous and uncalled for. Something needs to be done. I will not own another jeep product. 000 for a crap car. |
| Category | Unknown Or Other |
| Date | Jan 24, 2019 |
| State | AZ |
| Description | 1/23/19 8:10 am front glass panel of panoramic sunroof exploded while driving on the freeway. There was no rock or object that hit my vehicle, just an explosion type noise. I pulled off the free and found no objects in the sunroof well. I went directly to the dealer who felt anrock caused this and could not and would not help me and said he'd never heard of that. They did not even log my visit to their service department. I contacted chrysler who said they will do anything since the service tech at dealer looked at and saw no defect to the frame. Fortunately, I had my interior portion of the sunroof closed and maintained control of my vehicle. This was not caused by road debri or other prior incident and just exploded. I am reporting this as others may be refused by the dealer as I was and it not be investigated or ignored. |
| Category | Power Train |
| Date | Jan 23, 2019 |
| State | GA |
| Description | My jeep has 8300 miles on it and I was driving 45 mph and a warning came on the info screen as well as a ding sound, shifter service? I looked and all the lights were lit on the shifter (dnr =-) I drove it to the dealer and they had me turn it off and then back on and it went away and setup appointment for the next morning to do a update? Well that was done and they said it still needed replaced(shifter) waiting on parts, was told it was safe to drive. 3 times now once while backing it did it again, the other 2 times I was driving on level pavement. I am worried about the fact this is a switch controlled not a shifter with mech device that changes gears. Is it safe to drive?? |
| Category | Engine |
| Date | Jan 18, 2019 |
| State | LA |
| Description | Vehicle stalls when driving at any speed. Extremely dangerous. *dt*jb |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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Once in a while upon backing out of a parking lot and then putting it in drive my 2019 Cherokee Limited will kinda “slam” into gear and then drive fine. The other day it did it when the Jeep itself went into 2nd gear. I don’t know a lot but I’m thinking transmission?
My car just shuts off all of the time. I don’t feel comfortable driving it at all. I don’t even know what to do
I have a 2019 Jeep Latitude. My daughter bought it new and I bought it from her. She had the vehicle to the dealership several times because the console/screen locks and requires an anti-theft code to be entered. The problem is, by the time she got it to the dealership, they couldn’t reproduce the problem and since they weren’t seeing the problem, they advised there is nothing they can do. Since it has happened to me many times since getting it, the only thing I can do is to wait for it to clear on it’s own or stop and turn the car off long enough for it to reset on its own. However, T
the only problem with this is, if you are traveling and using your Bluetooth for directions, you have to stop and disconnect everything from the Bluetooth in order to get to your destination safely. The second is is the Svc 4wh Drv indicator light has been on since my daughter owning the car just a few months. She had it to the dealership several times and they checked it and said there were no issues because nothing was showing on the computer. It has driven fine until about 2 weeks ago and it feels like when you are pulling out from somewhere like the wheels are “stuck” and it hesitates or makes a “rough” turn. The only thing I can describe it as is it feels like the 4 wheel drive is engaged, but it is not, the roads are dry and the tires get stuck. The last thing I notice to be defective on this vehicle is the emergency break. My Jeep is automatic and the only time I engage the emergency break is if I’m parked on a hill. There have been random times where I have been parked on my flat driveway that I’ve never used the emergency break, but when I put the car in gear and press the gas, the emergency break engages causing a sudden stop and me and my occupants getting whiplash. It is a quick and sudden jerk and then you have to disengage the emergency break yourself.
Check engine light, start/stop unavailable (service system) and drivers door open with interior lights remaining on –
I purchased a 2019 Jeep Latitude Plus as a certified pre-owned with 13,000 miles on it in November 2020. Here I am one year later, drove 32 miles and while driving the drivers door ajar warning came on. When I could stop, I opened and closed the door a couple of time but the light stayed on. I arrived at my destination 28 miles later, turned off the Jeep, it sat maybe 45 minutes. When I turned the Jeep back on all 3 warning signs were on. Due to it being dark I drove straight to the dealer I purchased it from. A sales representative came out and pushed a couple a buttons, opened and closed door, turned it off and on but nothing worked. I was told to just turn the lights off manually for the interior.
I made 6 or 7 stops through the evening and at one point or another the start/stop and door ajar indicator lights individually turned off for a few minutes only to come back on.
The next morning (today), when I first started it, all three light were back on. After 20-25 the drivers door ajar went away. It came back on after a few minutes. It is currently off and has been for 30+/- minutes. Dealer can’t fit me in for a couple of weeks.
When all that started, my parking brake started to engage on it’s own at every stop.
I bought my 2019 jeep cherokee in August 2019. I notice a few times a few times when I turned on the car it would not turn on. But then it would turn on with no problem on the second try I didn’t think it would be an issue since it was a new car. In August of 2021 I lost my job due to the pandemic. I have been trying to make ends meet so I started to do deliveries with door dash and Wonolo. But I notice the car not turning on again, I thought it was the battery so my brother had to help purchase a battery. But it wasn’t the battery. I didn’t know what else to do. I got it towed to the Chrysler Service Dept. They checked the car and couldn’t figure out what was the problem. Next day I got a call and I was told the key was wet. Ok so I told her I had another key that I would take it to them. I took the key then they ask if those were the original keys and I said yes. Then they said the key was not the problem . They couldn’t find the problem. I did get a loaner but had to return it because it needed an oil change and tires were low. They gave me another loaner but it also needed an oil change and tires were low. Again I ask about the issue with the car and was told they needed to order the part and it wouldnt be until December. It’s been 14 days , I went back today and ask again they said they still working on it and they were suppose to get the part today. They said it was a malfunction and they have to replace the ignition switch, key fob , and receiver hub. ( but were not really sure if that was the issue) . I need to have this resolved. Since my car is my only source of my income. I m not really sure what else to do. I lost my apartment, my job , I can’t loose my car too. Please help. Going out of my mind. I am emotionally and physically stressed because of this.
Our 2019 Jeep Cherokee trail hawk burns through brakes. We have had 2 full brake jobs in under 60 000kms. They tell us it’s because we ride the brakes down the hills. We do not we use the manual shift down all hills all the time.
Then did the update on the stereo and it fried the whole stereo system and left our car battery dead. Dealer had to unplug the fuse until the stereo came in. We were left with any navigation or control indication for over over a month.
Now we smelled a burning smell. Look under metallic fluid is leaking somewhere from engine. We always take it to get serviced at the dealer.
This cat has left us stranded more the. My old Toyota with 300000 Km’s.
I want to bring to your attention my frustration with your service dept. I brought in my 2019 Cherokee Limited in because the computer/raido shuts off and resets while driving the car. This has happen to my wife and I several times and have brought the car in now on 2 different occasions and I’m told the car is fine becuase the problem did not occure when your service department had the car. The last incident happened while it was storming and caused the windshield wipers to stop working while we were driving. I informed service that they could keep the car as long as needed to fix the problem but would need a courtesy car untill they figured out the issue. I was denied a loaner and was told that I would ether have to leave the car indefinitely or keep bringing it back when we could. Leaving it is not an option we need the car to get back and forth to work and for me to keep bringing it back is absurd. Now that I know the windshield wipers malfunction when the computer shuts it self off and resets has now become a saftey concern and your staff did not seem to care. I will be filing a complaint with Chrysler and posting my experience on every social media platform I can. I just hope I can find a soluation and the problem gets fixed before it causes an accident .
Purchased a 2019 Jeep Cherokee Lattitude last fall. Literally drove it off the lot, one block away and all dash lights illuminated, lost power steering and power brakes while driving 25MPH. Less than 30 minutes of purchase. Turned car off called dealership, tried to drive car back to dealership with no power steering. Gave us a temp car to get home. Next day they report after doing diagnostics, they can’t find a thing wrong or recreate the event. Expressed our disgust, not the first time this dealership had ripped us off. Now we take photos each and every time the lights display and the car puts our family in very dangerous situations. Highway or parking lot, makes no difference in speed. Infuriating to be taken advantage of, two veterans, one disabled with one leg and have to worry about getting from point A to B without being hit or killed.
My 2019 Jeep Cherokee is absolutely terrible first day I had the car smells like burning tell the guy I bought it from says it is normal until first oil change. Also on the first day the radio shuts off by itself and apple car play won’t work at all. Go about 1500 miles try again at another dealership car still burning oil and breaks are making noise. Go get my first oil change around 6500 miles drive the car still burning oil and now emergency break coming on by itself and more radio issues. Dealer fixes a couple parts in engine says nothing about anything else. I get a 3rd oil change around 10000 miles car burns through 20% of oil in one week. Take it into the dealer and they wanna do another oil change and do a oil consumption test. That’s where I am now…. I am so done with trying to buy new cars right now just want a refund on my vehicle so I can buy out right used vehicle my car is one year old now
I have a 2019 jeep latitude the Instrument Cluster lights up and stops you have to turn the car off and on to get it come back on the radio works sometimes it doesnt and low speeds going through the parking lot like at Walmart it was shake and night shift right
Hello I have had a problem with my Jeep since I 1st bought it this year please exit 45. I have a 2019 Jeep Cherokee latitude. I purchased February 28, 2019 and in May my starter caught fire and my car stalled in the middle of The road after leaving a store with my daughter. The car kept telling me to start the engine and It would not start again. My daughter and I were almost hit by another vehicle because we were stuck in the middle of the lane in traffic on a busy road. Luckily another motorist stop and several other people to help push my vehicle out of the road to help my daughter and I. My vehicle had to be towed to the dealership and left to be fixed in a quarter mile turn. I was told that the starter caught fire and was replaced. Before this Happened my U connect screen kept going out and giving me error messages. Ever since this I have non stop problems with the you connect screen and the buttons not working properly on my steering wheel and going out all the time period after this incident back in May I started a lemon law case with the Jeep Chrysler Dodge team and it has been very unsuccessful. I have taken my vehicle and multiple times 5 off the top of my head that I can remember regarding this issue and other issues. I have complained about the transmission feeling rough and like the vehicle was going to stall out. It doesn’t feel like the vehicle is working properly at all. They are giving me the run around and asking me to continue to bring it in. This issue has caused me to miss a lot of work which causes me to lose money out for my family and I am a single mother of 3 young children ages 5,3 and almost 2. I bought this vehicle and hopes that I would have a reliable vehicle for my family and it has been 100% the opposit. Any help would be greatly appreciated on how to get my money back from this dealership.