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America’s best-selling lineup of trucks is supposed to be “built Ford tough.” However, troubles with the 2020 Ford F-Series have the attention of critics. Owners of the 2020 F-150 lineup are now dealing with all sorts of issues that relate to just about every part of the car from the electrical system to malfunctioning engines and powertrains, a noncompliant rearview camera, and faulty airbags that result in serious injuries.
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NHTSA Complaints for the 2020 Ford F-150
| Complaint Category | Number of Complaints |
|---|---|
| Power Train | |
| Engine | |
| Unknown Or Other | |
| Electrical System | |
| Visibility | |
| Visibility/wiper | |
| Structure:body | |
| Air Bags | |
| Service Brakes | |
| Forward Collision Avoidance: Warnings |
Most Common Problems with the 2020 Ford F-150
Between May 25, 2020, and January 4, 2023, 176 consumers filed complaints with the National Highway Traffic Administration (NHTSA) about the 2020 Ford F-150. In total, more than 20 components and systems are mentioned.
The very first complaint was from an owner in New Hampshire about transmission issues. Subsequently, another 45 people filed complaints about the powertrain. Many of these mention problems with the transmission, but there are also engine and other issues filed in this category. There are 35 complaints in the engine category and 30 filed about the electrical system. There are also a total of 27 complaints about visibility, mostly relating to windshield wipers failing.
While there are only 5 complaints about airbags, 4 of these report that the airbags didn’t deploy in a crash. All 4 report injuries.
Additionally, there are 8 recalls for the 2020 F-150 that affect the electrical system, powertrain, visibility, exterior lighting, seats, and tires of the truck. There is also an open investigation into a noncompliant rearview camera.
Problems with the Transmission
As part of the powertrain, the transmission is the top component to evaluate. As a towing rated truck, the F-Series truck needs to be equipped with powerful powertrain parts to get the job done. But this is another area that people are concerned about.
Of the 46 complaints about the F-150’s powertrain, more than half of them relate to transmission problems. Typically, while driving at various speeds, drivers experience hard shifts when shifting between gears. Some complaints say that the transmission makes a high-pitch whining noise when they accelerate at low speed from the 3rd to 8th gear.
Here’s an example of a typical complaint that comes from an owner in Maryland. “The vehicle has an automated 10-speed transmission that hesitates, bangs, and, at times, jerks as it is shifting. On Jan 2, 2023, the vehicle paused in an intersection as if it shifted into neutral. While intermittent, the hesitation and bangs are more frequently noticeable while shifting occurs from 7th to 8th gear. I have also noticed hesitation and banging when the vehicle shifts from 4th to 3rd gear, but not as often as 7th to 8th. There have been no indicator lights or messages from the dashboard display indicating a problem. There are several articles and some class action suits regarding the same issues with respect to Ford’s 10-speed transmission. My vehicle has not been recalled for this issue.”
Then there was an owner from Colorado who was told in July 2022 that the change in shifting he noticed in the transmission was “common with this year and model. I took his word for it.” But by September 2022, it had become gradually worse “from shifting to drive and into reverse the truck has slammed into gear on 3 occasions, upshift rough as well as downshift.”
What Causes These Transmission Issues?
While the problem certainly is common for the 2020 Ford F-150, nobody seems to know what causes it.
On April 2, 2020, less than two months before the first NHTSA complaint by someone in New Hampshire on May 25 about the faulty transmission, Ford issued a recall. NHTSA Campaign Number 20V197000 is a powertrain problem, but it doesn’t refer to the now common transmission issues drivers are reporting. Rather, it states that more than 55,000 vehicles have a 10-speed automatic transmission with a faulty shift cable lock clip that allows the equipment to be in a different gear other than what’s indicated on the gear shift. If this occurs, the chance of an accident is much higher.
On June 1, 2022, an owner from California was on the freeway going 65 mph on California I-80.” I had my 2020 Ford F-150 on cruise control, and the transmission was in gear 10. Out of nowhere, the transmission jumped down to 2nd gear, and the truck jerked back instantly. I lost control and had to slam on the brakes and pull over to the side. I turned the truck off, waited 5 mins, and turned it back on. The Ford 10-speed transmission would jump from 2nd gear to 7th gear, then back to 1st gear.
“I had the truck towed into Frontier Ford in San Jose, CA. They found that the transmission gear blew apart inside the transmission bay. Ford replaced it under warranty; however, the issues are coming back again, harsh shifting, loss of power, and gear slipping. I feel unsafe driving my truck, and Ford keeps telling me nothing is wrong with it, and they can’t do anything else. They already replaced the transmission with a brand new one; however, it still has the same issues.”
Engine Problems
Reported engine problems are very varied, from bad rattling to engine failure. But by far the most common problem mentioned in NHTSA complaints is that the engine shuts off suddenly and a message stating “auto start stop shift to P, then restart engine.”
An owner from Florida says, “This is a very dangerous event. If it should occur in heavy traffic, (it) could result in serious injury or death.” His complaint goes on to say, “a quick check shows other owners reporting this event with their vehicles on this official site as well as on many unofficial forums, indicating that this is a common occurrence with the product and not this specific vehicle.”
An owner from West Virginia states this has happened twice “while driving (at) 35 mph and attempting to accelerate.” The vehicle independently powered down and was restarted to keep driving.”
An owner from Wisconsin says it is “extremely dangerous and a safety issue that Ford needs to fix. I was in the middle of an intersection and thankful no other vehicles (were) approaching. I had to shift to Park, turn (the) ignition, switch off, and restart (the) engine.
The wife of an owner from Virginia lost motive and electronic power while driving at 55 mph. “The vehicle rolled to a complete stop. After approximately five minutes a message on the center display stated, ‘Shift vehicle to Park and restart’.” She was able to restart and drive home, but they had the F-150 towed to a local dealer the next day. “The vehicle was not diagnosed or repaired.”
Problems with the Electrical System
More than a third (11) of the electrical complaints are combined with complaints in the powertrain and/or engine categories. As with the engine, complaints are varied.
For example, an owner from Texas complains that with only 355.7 miles on the clock of his F-150, he was warned “charging system service now.” Another owner from Texas states that the “Front passenger door will not unlock with (the) key fob or driver door unlock button.” He had it repaired but the issue recurred. An owner from Alabama states that the backup camera failed to work within days of buying the truck. The “Driver’s side door lock does not engage with (the) remote. Works only with (the) key to access or lock.” He said it was “unacceptable” to be told that the estimated repair times would be weeks vs. days
On September 23, 2020, Ford issued a recall warning that reduced “rearward visibility” caused by a distorted or inoperative rearview camera can increase the risk of a crash. Ford dealers were to replace the camera free of charge.
For months, until at least May 2021, owners were complaining that the camera was still on backorder, so the recall couldn’t be completed.
As many as 620,246 vehicles manufactured in 2020 are affected, though the F-150 is only one of many. The reason cited is that there is “a poor electrical connection” that causes the rearview camera to “intermittently display a blank or distorted image.”
In May 2021, Ford let dealers know that some of their 2020 vehicles, including the F-150, had a factory-installed backup camera that didn’t conform to the Federal Motor Vehicle Safety Standards. This resulted in an NHTSA Office of Defects Investigation (ODI), which is still open.
Faulty Airbags
Since the 1999 model year, the U.S. federal government has required automakers to install driver and passenger airbags for frontal impact protection in all cars, light trucks, and vans. This is for good reason. Airbags are designed to protect passengers from injury in the event of an accident. So, when airbags fail, this is a very serious safety issue.
A total of 4 complaints about the Ford F-150 airbags reveal that people were injured whenever they didn’t deploy.
In March 2022, a couple from Illinois was stopped at a stop in Hot Springs, Arkansas. “Another vehicle ran into us, almost head-on, at an estimated 30 mph. There was considerable damage to the front end of our truck. The airbags did not deploy. We were taken to hospital. My wife has some broken bones in her back and has experienced significant pain since the accident.”
A New York owner was involved in an accident in his new Ford F-150 King Ranch in March 2021. The truck was struck in the rear passenger door by another vehicle causing them “to spin out 2 times at 60 mph.” The truck hit the center concrete divider almost head-on. “The airbags didn’t deploy. The canisters on the side impact airbags opened and the powder was all over, but the bags didn’t deploy. I don’t think this was normal and feel it should be looked at. There was $31,000 damage to the vehicle, which wasn’t totaled.” Two people were injured in the crash.
Your Lemon Law Legal Rights
If you think you have a lemon, you can call the experts and let them work out your lemon case at no cost to you. The law makes Ford pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners.
If that idea appeals to you, call the Lemberg Law Helpline or fill out a contact form and we’ll get back to you.
Complaint Data
| Category | Visibility/wiper |
| Date | Mar 18, 2023 |
| State | FL |
| Description | Drivers side wiper blade arm has detached and flew off during use in a rainstorm. I was able to retrieve the wiper blade arm from the road. There is nothing holding it tight on the round silver cylinder it seats on to. I am able to lift the arm straight off the round cylinder it should be locking to. This is not safe and will happen again. I have seen other year f150 recalled for this issue. Is my 2020 f150 going to be included. |
| Category | Power Train |
| Date | Mar 13, 2023 |
| State | IL |
| Description | The truck has the 10 speed automatic transmission that doesn't shift correctly it sticks in a gear to a high rpm then shifts really hard |
| Category | Power Train |
| Date | Mar 10, 2023 |
| State | TX |
| Description | Ten speed transmission shifts very roughly and often has a loud cluck accompanied by vibration when shifting in the mid-range gears. Also will "lurch" when shifting gears under light acceleration |
| Category | Visibility |
| Date | Mar 08, 2023 |
| State | IL |
| Description | The contact owns a 2020 ford f-150. The contact received notification of nhtsa campaign number: 22v250000 (visibility) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Visibility:defroster/defogger/hvac System:rear Window, Visibility:glass, Side/rear |
| Date | Mar 05, 2023 |
| State | TX |
| Description | Rear window cracked along entire length, and shattered. Heated defrost for rear window was activated prior to parking vehicle. Shattered window noticed two hour later when returning to vehicle. Police report filed 3/5/23. |
| Category | Power Train |
| Date | Mar 03, 2023 |
| State | WI |
| Description | Gear shifting is harsh and erratic. Seems to be lower gears more than higher. Seems to occur more frequently when cold or recent start but is happening more frequently each passing week. Often shifting from p or r to d does not shift to 1st gear and when pressing accelerator engine revs like in n and then will jenk into gear. Occasionally when at drive speeds will feel the gears not engage like in a passing or acceleration shifts very hard or misses gear with no forward acceleration. |
| Category | Air Bags |
| Date | Feb 27, 2023 |
| State | GA |
| Description | I hit another vehicle in the passenger side head on at 55+ mph and the air bag did not deploy. Air bags in the other vehicle did deploy. No prior warning. Police, wrecker driver, and others questioned why the bags did not deploy. I had neck, back, arm, chest and hand injuries. Accident report annotated that the air bags did not deploy. |
| Category | Electrical System:starter Assembly |
| Date | Feb 24, 2023 |
| State | WV |
| Description | While driving my 2020 ford f150 a few days ago I was stopping for a red light. After stopping the truck completely powered off and gave a warning alert on the dash that stated " auto start stop shift to p, then restart engine. During this time the red battery light was also on and the auto start stop light that normally light green when active or gray when inactive was yellow and flashing. I have since taken the truck to my local dealer who cant seem to find a issue. I have however done my own research online and have been seeing that this seems to be a well known issue with ford brand. |
| Category | Structure:body, Visibility:sun/moon Roof Assembly |
| Date | Feb 18, 2023 |
| State | GA |
| Description | The sunroof will leak through both the rear passanger seatbelt assembly which could damage the integrity of the seatbelt and/or seatbelt mount. Additionally, water will come out of the microphone/sunroof controls above the driver, which can cause the driver to become distracted and/or momentarily visually impaired. There are multiple posts in forums about this issue and I think it should be addressed by the nhtsa. |
| Category | Visibility, Visibility |
| Date | Feb 15, 2023 |
| State | IN |
| Description | The contact owns a 2020 ford f-150. The contact received notification of nhtsa campaign number: 22v250000 (visibility) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Power Train |
| Date | Feb 14, 2023 |
| State | OK |
| Description | Transmission failure. This truck has been at the local dealership since december 30, 2022 and had 3 transmissions installed. These are the 10 speed transmissions. The truck was shifting hard, accelerating on its own and sometimes had no power then started leaking transmission fluid to the amount of blowing white smoke from the rear of the vehicle. They have replaced the transmission, torque converter, and pump. The latest attempt to fix it is to replace the transmission cooler. Unknown at this time if that repair will resolve the issues. |
| Category | Power Train |
| Date | Feb 13, 2023 |
| State | CA |
| Description | Ford 10 speed transmission problems rough shifting, sluggish gear changes, shifted gears randomly, and into neutral. Its a safety concern especially on freeways and highways. |
| Category | Unknown Or Other |
| Date | Feb 10, 2023 |
| State | MI |
| Description | Underbody shield came down and had to be replaced. It's a black piece under truck that would have fallen off truck and could have blown up at another car. The truck has only 28263 miles on it and it should not be coming apart . I was told it is to protect the motor so I had a new one put on but the dealership said it gets wet and there is cardboard that get heavy and makes it fall down and potentially fall off and litter the roads. I can't believe this part has been put on the trucks and is ok.. Very dangerous with it falling off trucks due to wet weather.. |
| Category | Air Bags, Electrical System, Lane Departure: Blind Spot Detection |
| Date | Feb 07, 2023 |
| State | TX |
| Description | The blindspot system, cross tragic system, airbags, and climate control all were disabled intermittently. Climate control disabled allowed my windows to fog up impairing visibility which posed immediate danger of collisions. I read an online forum and found that my tail light had water in it which created a short to all those systems. |
| Category | Latches/locks/linkages:tailgate:latch |
| Date | Feb 07, 2023 |
| State | IL |
| Description | My tailgate randomly opens while driving down the road. Several times, tools have slid out the back of the truck bed. This is a hazard to the trailing vehicles and costs me money in losses. Ford has a recall, but people are still experiencing the same issue. Ford will do nothing to guarantee the tailgate is fixed. |
| Category | Air Bags, Forward Collision Avoidance: Warnings |
| Date | Feb 05, 2023 |
| State | TX |
| Description | We had a lady turn in front od us and we ran into her. Front-end of truck damaged and pushed back towards doors. No airbags deployed, no collision assist warning went off. |
| Category | Visibility/wiper |
| Date | Jan 25, 2023 |
| State | NE |
| Description | While driving home on monday, january 23, 2023 I attempted to use my wipers to clean my windshield and the driver's side windshield wiper flew off to the side of the windshield and wouldn't go back down. The wiper fluid that was on the windshield obstructed my view for a few moments. A few minutes later when I arrived home, a friend of mine helped me put it back in place and noted the little silver “key†wasn't fitting properly. I had received a recall notice last year but was never notified that any parts were available or when to bring my vehicle in. If this incident had occurred during a storm it could have been extremely dangerous. |
| Category | Visibility |
| Date | Jan 23, 2023 |
| State | VA |
| Description | The contact owns a 2020 ford f-150. The contact received notification of the nhtsa campaign number: 22v2500000 (visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that the parts were not available. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Visibility |
| Date | Jan 18, 2023 |
| State | GA |
| Description | The contact owns a 2020 ford f-150. The contact received notification of nhtsa campaign number: 22v250000 (visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The contact stated that the part has been ordered and now they must wait for it to be delivered and installed. |
| Category | Visibility |
| Date | Jan 09, 2023 |
| State | TX |
| Description | The contact owns a 2020 ford f-150. The contact received notification of nhtsa campaign number: 22v250000 (visibility) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Power Train |
| Date | Jan 04, 2023 |
| State | MD |
| Description | The vehicle has an automated 10 speed transmission that hesitates, bangs, and, at times, jerks as it is shifting. On jan 2, 2023, the vehicle paused in an intersection as if it shifted into neutral. While intermittent, the hesitation and bangs are more frequently noticeable while shifting occurs from 7th to 8th gear. I have also noticed hesitation and banging when the vehicle shifts from 4th to 3rd gear, but not as often as 7th to 8th. There have been no indicator lights or messages from the dashboard display indicating a problem. There are several articles, and some class actions suits regarding the same issues with respect to ford's 10-speed transmission. My vehicle has not been recalled for this issue. I have called the dealership on jan 4, 2023 to make arrangements for them to analyze the issue. |
| Category | Power Train |
| Date | Dec 19, 2022 |
| State | WV |
| Description | The contact owns a 2020 ford f-150. The contact stated that while driving at various speeds and shifting between gears, the vehicle experienced hard shifts. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where the failure could not be duplicated. The vehicle was not repaired. The contact stated that the failure recurred. Additionally, while driving at various speeds, the transmission downshifted independently. The manufacturer was not made aware of the failure. The approximate failure mileage was 40,000. |
| Category | Latches/locks/linkages:doors:latch |
| Date | Dec 16, 2022 |
| State | MD |
| Description | 2020 ford f-150. Consumer writes in regard to defective door latch. The consumer is requesting repairs to the vehicle or to be released from the vehicle contract. |
| Category | Back Over Prevention: Rearview System Braking, Forward Collision Avoidance: Warnings |
| Date | Dec 12, 2022 |
| State | PA |
| Description | Forward collision warning (pre collision assist not available) message comes on while driving with no vehicles in front, driving under normal conditions. Cross traffic system rear - not detecting vehicles, intermittent. Reported to dealer, no faults or issues were found. Since being at the dealer, the 2 issues continue intermittently. We have the "ford pass" app which records any/all alerts, I cannot download them at this time. |
| Category | Unknown Or Other |
| Date | Dec 07, 2022 |
| State | CA |
| Description | Vehicle is subject to ford safety recall 22s26 and the driver side windshield wiper does not work. Vehicle belongs to my daughter who is frustrated attempting to get required dealer repairs near her residence in truckee, ca where heavy snow currently blankets the area. Corwin ford in reno, nv gives a 6 month to 11 month waiting period for the repair. Dealerships from carson city, nv and west from truckee, ca to the sacramento area are unable to make the repair in a reasonable time frame. Vehicle is the only source of transportation for my daughter to work, store, medical appointments, etc.. I telephoned ford customer service who told me it's up to dealerships to schedule the repair. I filed a complaint with ford motor company and bbb on my daughter's behalf. Her name is krista strecker. |
| Category | Engine, Power Train |
| Date | Dec 05, 2022 |
| State | FL |
| Description | The contact owns a 2020 ford f-150. The contact stated while driving 15-20 mph and depressing the accelerator pedal, the engine was knocking, and the vehicle hesitated to respond. The contact depressed the accelerator pedal until the vehicle responded. The check engine warning light was illuminated. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to the dealer where it was diagnosed that an unknown software needed to be updated and the failure was related to an unknown ford technical service bulletin number. The unknown software update was completed at the contact's expense. The vehicle was repaired. The manufacturer was notified of the failure but did not provide any assistance. The manufacturer referred the contact to the nhtsa hotline. The failure mileage was approximately 79,600. |
| Category | Visibility/wiper |
| Date | Dec 01, 2022 |
| State | OH |
| Description | Wiper recall however these totally quit working. Ford wont give a vehicle to drive. Vehicle is in my name and for son who reside in colorado stationed at fe warren base in military. They said sorry we cant do anything at all fords called even main ford line. He can't see out of windshield with current weather conditions. He will be awol if I don't go to base or field when this is his only transportation which is half his military income a month. Only way they said they would help was for him to pay a day for rental and they will reimburse when truck gets fixed which parts won't be available for weeks or months. How does a military 21 year old afford a day. I guess if he get killed they won't care either. |
| Category | Visibility:glass, Side/rear |
| Date | Nov 17, 2022 |
| State | MI |
| Description | Rear middle sliding window shattered/blew out while driving less than 15 mph and braking at a stop light. No injuries as thankful my child was not in the car seat or with me at the time. Sounded like a gun shot. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Nov 09, 2022 |
| State | GA |
| Description | I was driving and the engine cutoff auto start stop message popped up had to stop and put the truck in park then turn the key to restart engine. |
| Category | Power Train |
| Date | Nov 03, 2022 |
| State | TX |
| Description | The 10-speed automatic transmission started to hard downshift into 3rd gear causing the truck to lunge forward, and then shutter in 7th gear causing the truck to slow down while driving without warning. That progressed to lunging forward while the truck was being started, and then finally began to shift from 10th to 1st gear without warning while driving both at typical street speeds and also highway speeds. Until this week, while driving on the highway the transmission went into neutral and would no longer engage. This is after a dealer reprogrammed to the computer and an "overhaul" of several components in the transmission. My safety was really put at risk when the transmission would shift from 10th to 1st randomly, and when the transmission stopped working completely while I was driving on the highway. The problem was reproduced while driving with the dealer shop foreman, and he confirmed with the service advisor that all gear and gear shifting was messed up and the transmission needed immediate repair. No dealers within a 40mile radius (south houston) were available to perform the work, and I was advised to keep driving the truck until an appointment was available in several weeks. No warnings were present until the transmission finally stopped working. All previous paperwork for repairs completed to date are in the truck, which is currently being repaired again. When I get the truck back I can upload repair documents. |
| Category | Engine |
| Date | Nov 01, 2022 |
| State | IL |
| Description | The contact owns a 2020 ford f-150. The contact stated while driving approximately 60 mph, the low oil pressure warning light illuminated, and the vehicle decelerated independently. The contact parked on the side of the road, turned off and restarted the vehicle, and the low oil pressure warning light disappeared; however, the check engine warning light then became illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the dipstick to be replaced, and an oil and filter service performed. The contact was also informed that the powertrain control module (pcm) needed to be updated for proper engine control performance. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to the dealer, where it was diagnosed with needing an oil pressure sensor to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to the dealer for the third time, where it was diagnosed with needing the instrument cluster to be replaced. The vehicle was repaired but did not fix the failure. The dealer informed the contact that the instrument panel cluster (ipc) solenoid needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 24,100. |
| Category | Exterior Lighting |
| Date | Oct 30, 2022 |
| State | TN |
| Description | The headlights on this model are not effective enough to see safely at night. I have trouble seeing pedestrians and wildlife. I have adjusted the headlights and seen several complaints online about this same issue. I spoke with a dealership about it and they stated it's a common complaint they get as well, and they offered to upgrade my headlights to an led model for roughly text="Who are we? We are Lemberg Law, a Consumer Law Firm" smalltext="Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win." img="balance" color="green",000. In todays time, a brand new truck should have quality lighting. They are the dimmest lights I've had on any vehicle I've ever operated. |
| Category | Engine, Vehicle Speed Control:accelerator Pedal |
| Date | Oct 27, 2022 |
| State | DE |
| Description | The contact owns a 2020 ford f-150. The contact stated that there was abnormal engine noise intermittently detected. While releasing the accelerator pedal, the noise seized. The vehicle was taken to the dealer who was unable to duplicate the failure but provided fuel treatment. The vehicle was not diagnosed or repaired. The vehicle was taken to another local dealer, boulevard ford lincoln, of 18443 coastal hwy, lewes, de 19958 who was unable to duplicate the noise. The vehicle was not diagnosed or repaired. While pulling a trailer, the abnormal noise persisted. The manufacturer was contacted and referred to the nhtsa hotline. The approximate failure mileage was 23,000. |
| Category | Engine |
| Date | Oct 27, 2022 |
| State | MI |
| Description | The contact owns a 2020 ford f150. The contact stated while parking he noticed smoke coming from the front to the vehicle, when the contact checked under the vehicle, he noticed that the plastic cover under the engine was detached and had leaves on it where the smoke was coming from due to it being nearby the exhaust pipe. The contact was able to stop the smoke by pouring water onto the leaves. The vehicle was not diagnosed. The contact sent pictures to the dealer however they have yet to communicate. The manufacturer was not contacted. The failure mileage was 34,590. |
| Category | Visibility:windshield Wiper/washer:motor |
| Date | Oct 27, 2022 |
| State | OH |
| Description | Windshield wiper motors failed during a rain storm. Vehicle has only 10k miles on it, wiper motors were set to medium, went up half way, motor made a grinding noise, then wipers stopped moving in either direction. I am able to push them down manually, and the motor can raise them to about 25% then it begins to grind and they stop advancing again. This stinks an awful lot like the recall on 2021 f-150s for bad wiper motors. I suspect the recall campaign needs to be much larger and include 2020 f-150s as well. This was incredibly dangerous and could have caused a serious accident. I had no front visibility during the storm. |
| Category | Suspension |
| Date | Oct 23, 2022 |
| State | GA |
| Description | At 20,000 mile my 2020 f150 has a horrific freaking noise coming from the passenger side lower control arm. It was aligned at ford dealership 10,000 miles ago. I did check the nut and bolt to confirm they were tight. It is obvious via witness marks that the bolt is moving and removing the frame powder coating. This noise is ridiculous and I'm concerned it causing further damage. |
| Category | Air Bags |
| Date | Oct 19, 2022 |
| State | MA |
| Description | The contact owns a 2020 ford f-150. The contact stated that after the horn button was pressed, a crack appeared on the steering wheel. No warning light was illuminated. The vehicle was then taken to a local dealer where it was diagnosed that the driver's side air bag needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 45,000. |
| Category | Service Brakes |
| Date | Oct 12, 2022 |
| State | GA |
| Description | Brake fluid leaks. Stopping has become difficult |
| Category | Visibility:windshield Wiper/washer:motor |
| Date | Oct 12, 2022 |
| State | SC |
| Description | Wiper motor is non operational. It has been verified by dealer part is non operational. Non operational wipers put myself and others at risk if there would be visual obscurities that would need to be removed during vehicle operation. The only sign was a loud grinding noise for a few wipes prior to operation ceasing. |
| Category | Electrical System |
| Date | Oct 04, 2022 |
| State | TX |
| Description | Front passenger door will not unlock with key fob or driver door unlock button. Had repaired at ford house once, currently in again as of 10/3/22 |
| Category | Power Train |
| Date | Sep 23, 2022 |
| State | ME |
| Description | Transmission makes high whining / high pitch noise when accelerating at low speed from 3rd gear all the way to 8th gear (10 speed transmission). It occurs when at low rpm but has also occured when at higher rpm. During this high pitch noise, you can hear from 150ft away and is to the point where if it is constantly happening, windows cannot be down due to piercing noise. Noise can also be heard loud and clear through cab of truck when windows are up. I have real concern this could cause issues down the road on the transmissions longevity and durability. Tis nosie occurs from roughly 15mph to 55mph |
| Category | Engine, Power Train |
| Date | Sep 22, 2022 |
| State | CO |
| Description | I purchased my 2020 f150 5. 0 4x4 in july 2022, I noticed the transmission having a slight change in shifting that that car salesman reassured me that it's common with this year and model I took his word for it. Since than the truck and the shifting has gotten gradually worse from shifting to drive and into reverse the truck has slammed into gear on 3 occasions, up shift rough as well as down shift. My 2004 f150 has smoother gears and shifted with ease. I've contacted omeara ford of thornton,co where I purchased the truck from and there saying that they would need to get the truck into do a diagnostic and that their 3 months out. This doesn't sit with me well as I've purchased the power train warranty and service contract and now if my truck brakes down I'm responsible?! I need to feel that my 50k truck is going to last and do what I need to do in order to make a living for myself and my family these 10 speed transmission need to be replaced in all the f150 newer models I am looking into the class action lawsuit |
| Category | Service Brakes |
| Date | Sep 19, 2022 |
| State | MO |
| Description | While approaching an intersection at approximately 40 mph, I attempted to stop my truck for a red stop light. Without warning, my brake pedal went to the floor and my truck did not slow down. Thankfully there was no one in front of me and there was no cross traffic as I rolled through the intersection. As I began to analyze the situation, I started repeatedly pumping my brakes but the pedal kept going to the floor and my truck was not slowing. Thankfully it was an open roadway and I was eventually able to put the truck in neutral and coast to a near stop, at which time I realized that I did have minor braking ability, but only at approximately 10 mph or less. Any faster than that and the pedal would go to the floor. Once stopped in a parking lot, I exited my truck and noticed a large amount of brake fluid beneath it. I immediately called for a tow truck and they towed it to my local dealer. They confirmed that the master cylinder had failed, which also caused the brake booster to fail, resulting in the loss of brake fluid and brake pressure. I should note that while repairing the previously mentioned parts, they also found a hole in the left front brake line, which they also replaced. It is not known if the issues are related. I should also note that in my attached photos, the fluid leaks photos were taken in 2 separate locations because employees of the store requested I moved my truck after I initially stopped. |
| Category | Visibility |
| Date | Sep 07, 2022 |
| State | IL |
| Description | The contact owns a 2020 ford f-150. The contact received notification of nhtsa campaign number: 22v250000 (visibility) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Power Train |
| Date | Aug 30, 2022 |
| State | CA |
| Description | I was on the freeway going 65 mph on california I-80. I had my 2020 ford f-150 on cruise control, and the transmission was in gear 10. Out of nowhere, the transmission jumped down to 2nd gear, and the truck jerked back instantly. I lost control and had to slam on the brakes and pull over to the side. I turned the truck off, waited 5 mins, and turned it back on. The ford 10-speed transmission would jump from 2nd gear to 7th gear, then back to 1st gear. I had the truck towed into frontier ford in san jose, ca. They found that the transmission gear blew apart inside the transmission bay. Ford replaced it under warranty; however, the issues are coming back again, harsh shifting, loss of power, and gear slipping. I feel unsafe driving my truck, and ford keeps telling me nothing is wrong with it, and they can't do anything else. They already replaced the transmission with a brand new one; however, it still has the same issues. What should I do? |
| Category | Visibility:windshield |
| Date | Aug 30, 2022 |
| State | OR |
| Description | The contact owns a 2020 ford f-150. The contact stated that the rear windshield shattered and detached after her husband closed the driver's side front door. There was no impact on the rear windshield that could have caused it to shatter. The vehicle was taken to an independent mechanic who was waiting for the rear windshield replacement part to be installed on the vehicle. The manufacturer was not made aware of the failure. The failure mileage was 38,000. |
| Category | Fuel/propulsion System |
| Date | Aug 29, 2022 |
| State | SC |
| Description | On 8/26/22 I smelled gas after parking 2020 f150 with ~ 33,000 miles. I had filled the tank the previous day ( |
| Category | Power Train |
| Date | Aug 28, 2022 |
| State | NM |
| Description | Intermitent hard shifting |
| Category | Power Train:automatic Transmission |
| Date | Aug 26, 2022 |
| State | IN |
| Description | 2020 ford f-150. Consumer writes in regard to issues with the transmission. The consumer stated the vehicle shifted hard with a bang and jerk. The dealer was notified and stated the vehicle was operating as designed. |
| Category | Visibility |
| Date | Aug 24, 2022 |
| State | KS |
| Description | The contact owns a 2020 ford f-150. The contact received notification of nhtsa campaign number: 22v250000 (visibility) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Visibility |
| Date | Aug 19, 2022 |
| State | TX |
| Description | The contact owns a 2020 ford f-150. The contact stated that the driver's side windshield wiper failed to function as needed. The contact received notification of nhtsa campaign number: 22v250000 (visibility) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect. |
| Category | Visibility |
| Date | Aug 03, 2022 |
| State | FL |
| Description | The contact owns a 2020 ford f-150. The contact received notification of nhtsa campaign number: 22v250000 (visibility) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Engine |
| Date | Jul 28, 2022 |
| State | FL |
| Description | The contact owns a 2020 ford f-150. The contact stated while driving approximately 40 mph, there was a rattling sound coming from the engine compartment with the check engine warning light illuminated. After stopping to inspect the vehicle, the contact discovered that the engine oil was extremely low. The cause of the failure was not determined and the vehicle was not yet repaired. The contact indicated that tsb: (19-23650) software update was related to the failure and had been issued. The local dealer and manufacturer were contacted but no assistance was offered. The approximate failure mileage was 60,000. |
| Category | Forward Collision Avoidance: Warnings, Power Train, Service Brakes |
| Date | Jul 19, 2022 |
| State | MT |
| Description | I have had problems with the truck since I purchased it. The first week I had it went a trip with my daughter to oregon. As we were headed back to montana my crash assist starting going off and there was no other cars or objects around. I took it to helena, ford when I got back. The cameras are constantly going out and the crash assist has been failing. My truck will be back in the shop after it gets out of the shop in missoula, mt. It will be back at helena ford for another camera that has gone out which isn't allowing me to parallel park and may be affecting the crash assist again. My truck is in the shop constantly for the transmission or cameras. I have been constantly telling them my truck is shifting hard. It's also been having brake problems which they can't figure out. The brakes have been making a horrible loud sound. I have had transmission problems since I have purchased this. It has been shifting hard and I've taken it in for this again and again. They did something each time to the transmission. They also did a recall fix on it. It still continued to shift hard. All information is at helena ford, helena mt. I had a tow system installed on my truck to tow behind my motor home. I had the system installed by a professional at speciality iron works in great falls, mt. I had them hook it up to my motorhome and we went through the whole set up according to fords manual to put it in tow mode to tow behind the motorhome. It said tow mode enabled. When I got to my destination that day it had messed up my transmission and they( ford lithia, missoula, mt) are saying tow mode was not enabled. Before even looking at my truck they said to be prepared to pay out of pocket because ford has not been doing anything about these situations. I have a witness that it was in tow mode. He is the manager at the shop that installed my tow system gary adams 4064523672. Ford said they couldn't accept him as a witness because he doesn't work at a ford dealership. |
| Category | Unknown Or Other |
| Date | Jul 17, 2022 |
| State | TN |
| Description | The drivers side power door lock quit working. With everything I have read it appears to possibly be the power door lock actuator failure. Thank you. |
| Category | Visibility:glass, Side/rear |
| Date | Jun 30, 2022 |
| State | PA |
| Description | I remote started my truck via the ford pass app. The day was 26°. Upon walking out to my vehicle there was a loud bang and my rear glass was broken. My vehicle was backed in to the parking spot. Against a building with no way of anything hitting it from behind. |
| Category | Latches/locks/linkages:tailgate:latch |
| Date | Jun 28, 2022 |
| State | NY |
| Description | The contact owns a 2020 ford f-150. The contact stated that the tailgate was unlatched independently. The contact stated no warning light was illuminated. The contact stated that he had experienced the failure on three different occasions. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The dealer confirmed that the failure was a known issue. The manufacturer had been informed of the failure. The failure mileage was approximately 12,000. |
| Category | Visibility |
| Date | Jun 24, 2022 |
| State | WA |
| Description | The contact owns a 2020 ford f-150. The contact received notification of nhtsa campaign number: 22v250000 (visibility) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not yet available. |
| Category | Engine |
| Date | Jun 23, 2022 |
| State | IN |
| Description | Vehicle was started after sitting for 24 hrs. Turned off the start/stop function and proceeded. Less than a mile into the trip, I attempted a right hand turn. Slowed, made the turn and went to accelerate. The engine stalled. Dash error notice stated "auto start/stop shift to p, then restart engine." came to a complete stop and restarted. Thankfully, no one was behind me at the time and I wasn't pulling into a stream of traffic. Took to dealer approximately 10 days later. They checked for dtc's. None were found, could not verify customer concern. Service advisor stated he had other complaints of the same malfunction, however no info or tsb's available to fix the problem. |
| Category | Structure:body, Unknown Or Other |
| Date | Jun 23, 2022 |
| State | VA |
| Description | The power tailgate opened and dropped down, on its own, while driving the truck, approximately 45mph. |
| Category | Visibility |
| Date | Jun 15, 2022 |
| State | OH |
| Description | The contact owns a 2020 ford f-150. The contact received notification of nhtsa campaign number: 22v250000 (visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact called the dealer and it was confirmed that parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure; however, the contact stated that he refused to drive the vehicle in the rain because he was concerned about a possible windshield wiper failure. Vin tool confirms parts not available. |
| Category | Electrical System:alternator/generator/regulator:integrated Starter(other Than Propulsion), Engine |
| Date | Jun 14, 2022 |
| State | WV |
| Description | The contact owns a 2020 ford f-150. The contact stated while driving 35 mph and attempting to accelerate, a warning message to pull over and restart the vehicle was displayed. The vehicle independently powered down and was restarted by the contact to keep driving. The contact stated that the failure occurred twice. The contact had not taken the vehicle to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 23,900. |
| Category | Exterior Lighting |
| Date | Jun 12, 2022 |
| State | AL |
| Description | Bolts falling out that connect the grounding wire on the passenger and driver side rear frame. Causes all lights on both side to not work. No notification is given for this fault. May cause you to drive without know that you have no stop lights turn singles. |
| Category | Engine, Unknown Or Other |
| Date | Jun 11, 2022 |
| State | GA |
| Description | I was driving and I came to a stop sign when I tried to accelerate the engine turned off and I was turning into traffic thankfully I was able to pull into the middle lane. The screen showed the auto stop start symbol and to put the truck in park and turn the key. When I restarted the truck it was driving fine. I took the truck in to dealer and they found nothing wrong with it very scary. |
| Category | Power Train |
| Date | May 16, 2022 |
| State | WI |
| Description | Transmission clunks randomly in various situations that are unpredictable. It will occasionally slam itself into a gear which is obviously creating an unsafe situation, especially when towing. Other times it can't figure out which gear it wants, creating yet more unsafe situations, especially when towing. Fuel mileage is excessive even for a pickup truck. After scanning with bluedriver, fuel trim numbers are significantly out of range causing excessive fuel consumption and lack of power. |
| Category | Power Train, Service Brakes |
| Date | May 09, 2022 |
| State | FL |
| Description | The contact owns a 2020 ford f-150. The contact stated that the vehicle was parked due to an unknown electrical door lock malfunction. Additionally, the contact stated that the vehicle would inadvertently roll forward while stopped without input from the driver. The contact depressed the brake pedal to stop the vehicle. The contact stated that the failure recurred while the vehicle was stopped and the gear shifter was in park(p). The contact stated that after exiting the vehicle, the vehicle rolled forward, struck, and ran over a passenger before coming to a stop. The passenger suffered head injuries and sought medical attention. A police report was not filed. The vehicle was taken to an independent mechanic and diagnosed with a defective gear shift indicator. The contact was informed that the gear shift indicator needed to be replaced. The contact was unsure if the vehicle was repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 25,000. |
| Category | Engine |
| Date | May 05, 2022 |
| State | KS |
| Description | This safety problem has happened twice in the last 3 months without warning. There are no check engine or service lights on of any kind. I was operating my vehicle on paved city roads driving at normal pace for the conditions. First time this incident happened I was driving approximately 25 mph beginning to scrub speed for a stoplight. Without warning the vehicle shutoff and had no power to anything. The warning on the dash said put vehicle in park to restart. I had to park on a 45mph road with traffic and no shoulder to restart my vehicle. After this first incident I took my vehicle to the dealership and they were unable to find anything wrong. The second time this same incident happened was yesterday 5/4/22. I was turning right at approximately 10-12mph and vehicle shutoff without warning. Lost power to all systems. I had to again park the vehicle on a busy road abruptly to restart, only after having to place vehicle in park. Pending visit to dealership on monday 5/9/22. Ford has also been contacted and incidents documented. |
| Category | Engine |
| Date | Apr 26, 2022 |
| State | WI |
| Description | When at a stop sign, with the auto start stop engaged, I went to accelerate and the engine stalled with the following message of "auto start stop shift to p, then restart engine". This was extremely dangerous and a safety issue that ford needs to fix. I was in the middle of an intersection and thankful no other vehicles approaching. I had to shift to park, turn ignition switch off and restart engine. Vary concerning in driving this vehicle anymore! |
| Category | Power Train |
| Date | Apr 15, 2022 |
| State | NY |
| Description | While towing and in cruise control transmission shifts erratically and will not upshift out of lower gears unless done manually. Clunks going into some gears and while downshifting |
| Category | Air Bags |
| Date | Apr 14, 2022 |
| State | IL |
| Description | My wife and I were stopped at a stoplight in hot springs arkansas on march 8, 2022. Another vechicle ran into us almost head on at an estimated 30 mph. There was considerable damage to the front end of our truck. The air bags did not deploy. We were taken to the hospital. My wife has some broken bones in her back and has experienced significant pain since the accident. |
| Category | Power Train |
| Date | Apr 03, 2022 |
| State | NH |
| Description | Right rear axel snapped just at the outside of the axel bearing the vehicle felt like it was shaking for about 4 seconds, at the same time the following warnings appeared, antilock brake fault, hill start assist warning, tire pressure warning, hill decent control fault, pre collision assist not available. The vehicle was traveling on I-293 left lane at high way speed, cruise control set. The vehicle tilted and made a near 90degree turn to the right heading towards the merrimack river, manchester nh. Poor steering control almost zero, brakes failed, shifted auto trans to lowest gear. Aimed for snow wind row to stop or reduce speed. Came to rest at the right lane separation zone for ramp @ 6. 3 mile marker. Towed to londonderry ford, londonderry nh vehicle inspected by state farm insurance for body damage unable to see underside damage except snapped axel. Inspected by by londonderry ford for underside damage. Vehicle body damage set at an estimated 11,731. Front wall of bed box all rivets snapped. Accident date 06 feb. 2022 @ 07:30 vehicle mileage at time 10,672 vehicle date in service 27 feb 2021 filed complaint with ford #cas35691689 carrie at ford factory claims spec. 8665676518 ext. 76792. I inspected the axel at the break point on both halfs, judging from visual inspection and photo enlargement the axel appears to be a poor casting with a discoloration in the center pock marks over aprox. 80% of the face area of the break. The road conditions were dry and clear, straight road, snow plow row to right, traffic light. All lug nuts tight and in place. ** I believe it is note worthy that ford is taking responsibility by running axel failure through warranty and body damage through general council. They refuse to place this in writing, they are also urging that I let them run it through sate lemon law, to me it sounds like they want to hide it. Another exact same failure at autofair ford manchester nh as of 3/31/2022 sounds fishy to me. , |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Mar 23, 2022 |
| State | AL |
| Description | The contact owns a 2020 ford f-150. The contact stated while driving approximately 40 mph, there was an abnormally loud sound coming from the vehicle. There were no warning lights illuminated. The contact later became aware that the panoramic sunroof had exploded causing the abnormal sound. The vehicle was taken to the local dealer; however, the cause of the failure was not determined. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 22,025. |
| Category | Electrical System, Power Train |
| Date | Feb 27, 2022 |
| State | CA |
| Description | Truck turned over but display was blank and all gauges read off. Front windows would not roll down. The check manual(wrench) was indicated on the dic. Truck had been shifting strangely for a few days and it's performance seems diminished. Will be checked at dealer. Battery checked and no problems nor loose cables found. |
| Category | Electrical System, Engine |
| Date | Feb 27, 2022 |
| State | PA |
| Description | Ii stopped at a stop sign and the auto stop feature engaged. As I began to pull out the engines started and then stalled. I received an error message in the message center above the steering wheel, it said “auto stop start shift to p the restart the engineâ€. Fortunately it was a secondary road. There was a car coming but I was able to coast to the side of the road, activate my flashers before he arrived. I put the vehicle in park and was able to restart the engine without a problem. It did not happen again. |
| Category | Power Train |
| Date | Feb 22, 2022 |
| State | FL |
| Description | The only and important for me is in third gear it makes a scary jerk and bang when you are driving in slow speed... Multiple times happen I talk in the dealer and they said they checked it and everythin was ok... Still I am worry cause it continues doing it. It start about 03/12/20 to the present |
| Category | Power Train |
| Date | Jan 31, 2022 |
| State | VA |
| Description | The contact owns a 2020 ford f-150. The contact stated that while exiting the vehicle after parking the vehicle, the vehicle was rolling backward. The contact jumped into the vehicle and shifted the vehicle into park however, after releasing the brake pedal, the vehicle started rolling away. The contact mentioned after placing the vehicle in park a fourth time the vehicle stopped rolling away. The vehicle was taken to the dealer where the failure was undetermined. The vehicle was not repaired. The manufacturer was notified of the failure and provided a case number. The approximate failure mileage was 11,000. The vin was not available. |
| Category | Electrical System, Power Train |
| Date | Jan 27, 2022 |
| State | AR |
| Description | I was driving down the highway when my engine starting shaking so bad I could barely control the steering. I managed to get to the side of the road, and even in park the whole truck was shaking. Had to call a tow truck (cost 0) to take it to nearest ford dealer. Rodents had chewed through wiring to fuel injectors and knock sensor (00). This was the second incident of rodent damage on the wiring of this truck. Mechanic said the soy-based wire coating ford is using is irresistible to rodents. Insurance company said rodent damage claims on the vehicles using this type of wire coating are 59x higher than on other vehicles. This is a safety concern because of things like happened to me! I could have very possibly wrecked due to this shaking that was so violent. The other event caused my locking system to malfunction. I could have been locked in my vehicle! This is unacceptable. My previous vehicle (jeep) was parked in the exact same location daily and never had a rodent damage incident. Ford needs to address this!! |
| Category | Latches/locks/linkages:electronic Lock/latch Actuator, Structure:body:door |
| Date | Jan 23, 2022 |
| State | ME |
| Description | On 1/23/22, my passenger front door latch became frozen and will not open. I understand that this problem has been reported on similar vehicles, but the "fix" if installed does not solve the problem. The current outside temperature is 4 degrees fahrenheit. All the remaining doors are functioning as they should, but my concern is that it will repeat or worse, not close/latch properly. |
| Category | Power Train |
| Date | Jan 09, 2022 |
| State | MD |
| Description | Was traveling around 40mph and transmission gave out. Lost all power and seemed as if it was shifted into neutral. When looking at the gear selection it was stuck in 7th gear. |
| Category | Power Train |
| Date | Jan 08, 2022 |
| State | TX |
| Description | This appears to be a possible pcm relay failure or electrical system malfunction . This seems to be a documented issue out there on various websites and forums. I was with my wife and son when the vehicle started running extremely rough and lost nearly all power on a busy roadway. This caused a very dangerous situation for my family in attempting to get the vehicle off the main roadway. Multiple dash lights came on and the system advised of "park brake limited service required", "hill assist not available" and "drive modes not available". After getting the vehicle off the roadway and parked, the vehicle stalled and would not start or run. I have not taken this to the dealer yet to determine the issue. |
| Category | Unknown Or Other |
| Date | Jan 07, 2022 |
| State | WA |
| Description | Rear window spontaneously burst without impact as I was driving down the freeway. Scared the crap out of me and got glass all over the cab. This is a relatively new truck. The dealer I bought it at said they couldnt look at it until feburary as they are so backed up and even then theres not much they could do about it. They were not at all willing to help. |
| Category | Power Train |
| Date | Jan 03, 2022 |
| State | VA |
| Description | Every time I drive on the highway at speeds over 45+ mph and a load is on the engine and boost is 5+ psi, the truck shudders and shakes like an engine miss. I took it to the dealership 3 times for this and each time they say it is the transmission and it is "normal". Something is seriously wrong with it. It feels like the engine is going to let loose. |
| Category | Unknown Or Other |
| Date | Jan 03, 2022 |
| State | VA |
| Description | 4 times this has happened while on the road in traffic: the truck when slowing down around 20mph will shut off and an error message appears on the dash cluster saying "auto startstop shift to p, then restart engine". This put me in major risk of being rear-ended each time as I do not have the ability sometimes to pull off to the side of the road to shift the vehicle into park and restart the engine. Already took it to the ford dealership once and they said that they could not replicate the same condition. |
| Category | Power Train |
| Date | Dec 30, 2021 |
| State | ID |
| Description | When manually shifting between gears the shifting is a very sudden jolt which results in startling the driver as well as all passengers. This also happens during simple driving around town while doing no manual shifting. Often times there is a delay in acceleration. This is not normal shifting. |
| Category | Power Train |
| Date | Dec 28, 2021 |
| State | MI |
| Description | The contact owns a 2020 ford f-150. The contact stated that upon starting the vehicle, it inadvertently lurched forward. There were no warning lights illuminated. The contact stated that he let the vehicle run a little longer, then he drove the vehicle. The contact stated that the rear end of the vehicle would make an abnormal clicking sound while accelerating from a complete stop or while reversing. The contact stated there was a slippage in the rear end of the vehicle while driving. The contact also stated that the transmission would fail to shift smoothly especially when the vehicle was cold. The dealer was notified of the failure, but the vehicle was not diagnosed. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 19,000. |
| Category | Engine |
| Date | Dec 26, 2021 |
| State | FL |
| Description | Transmission shifts hard and searches for a gear. Loud noises from power train when stopping |
| Category | Unknown Or Other |
| Date | Dec 08, 2021 |
| State | GA |
| Description | The contact owns a 2020 ford f-150. The contact stated while driving at an undisclosed speed, the vehicle loss motive power when the contact depressed on the accelerator pedal. The vehicle shuddered while decelerating. The contact veered to the side of the road and restarted the vehicle and the vehicle resumed normal operation. The contact stated that the failure was intermittent. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the fuel injector was faulty and that the engine needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken back to local dealer and the fuel injectors and fuel pump were replaced. The contact stated that on another occasion while driving on the highway the failure recurred. The contact stated that the engine was blown, and oil was spilling from the engine underneath the vehicle. The contact had the vehicle towed to the nearest dealer. The tow truck driven informed the contact that a rod had gone through the side of the engine. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 6,255. |
| Category | Engine |
| Date | Nov 03, 2021 |
| State | MI |
| Description | Engine makes a metallic noise, spark knock sound at lower speeds 10- 40 mph. Talk to ford dealer and was told to drive it till it codes. There was nothing they could check otherwise. There is 39,000 miles on it. |
| Category | Forward Collision Avoidance, Fuel System, Gasoline:storage, Unknown Or Other |
| Date | Nov 01, 2021 |
| State | MA |
| Description | The contact owns a 2020 ford f-150. The contact stated while driving 65 mph, the anti-collision warning was activated with an audio sound, and the message was displayed on the instrument panel. The contact stated that the failure had occurred at least six times with no objects around the vehicle. The vehicle was taken to the dealer and they informed him that they saw the warning activated once however, no failure cause was diagnosed, and the vehicle was not repaired. The contact stated that the dealer informed him of a manufacturer recall for the anti-collision system however, his vin was not included in the recall. The contact stated that the vehicle was taken to the dealer after he was coming to a complete stop and a noise was heard coming from underneath the vehicle. The dealer replaced the driveshaft, fuel tank, and the two straps however, the failure continued. The contact stated that the fuel tank issue had been ongoing since december 2020. The dealer stated that there was no remedy at this time. The dealer information was not available. The manufacturer was notified of the failure however, the contact was unaware if a case was opened. The manufacturer advised the contact to take the vehicle to the dealer. The approximate failure mileage was 5,500. The contact stated that the fuel tank failure mileage was 2,008. |
| Category | Seat Belts |
| Date | Oct 18, 2021 |
| State | MO |
| Description | Passenger seatbelt wont latch or comes undone while driving |
| Category | Air Bags |
| Date | Oct 10, 2021 |
| State | OK |
| Description | Driver side airbag failed to deploy during front end collision. Available for inspection at collision repair facility until repairs are initiated. Problem has not been noted by dealer or recall notice. Has not been inspected by anyone at this time. No warning lamps indicating the airbag was inoperable. |
| Category | Power Train |
| Date | Sep 08, 2021 |
| State | PA |
| Description | Transmission lunges, shifts erratic, almost got hit entertaining highway |
| Category | Electrical System, Engine |
| Date | Sep 07, 2021 |
| State | VA |
| Description | The contact owns a 2020 ford f-150. The contact stated that while his wife was driving 55 mph, the vehicle lost motive and electronic power. The vehicle rolled to a complete stop. After approximately five minutes a message on the center display stated, “shift vehicle to park and restartâ€. The vehicle was restarted and driven to the residence. The next day the contact had the vehicle towed to a local dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 23,000. |
| Category | Unknown Or Other |
| Date | Aug 27, 2021 |
| State | ND |
| Description | We have repeatedly requested the rear camera recall to be done & have been told for over 5 months that the parts are not available. Every other truck in our fleet of 600 with this recall has been repaired without issue. |
| Category | Visibility |
| Date | Aug 19, 2021 |
| State | CA |
| Description | The contact owns a 2020 ford f-150. The contact stated upon starting the vehicle, the contact noticed that the rear window had shattered while parked in the driveway at the residence. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,660. |
| Category | Unknown Or Other |
| Date | Aug 17, 2021 |
| State | NY |
| Description | Clunking noise when shifting when pumping accelerator |
| Category | Power Train |
| Date | Jul 28, 2021 |
| State | MD |
| Description | 2020 f-150 lariat w/ 10 speed transmission - 10,600 miles. Experiencing extremely hard downshifting, erratic rough shifting when in traffic. In normal traffic conditions on the highway, traveling 60mph, the truck downshifted from 8th to 7th, causing an extremely loud bang and jerk. This has began to be a regular occurance. These transmissions have serious issues with shifting. Ford needs to find a fix. My over ,000. 00 truck drives rougher than my riding lawnmower. |
| Category | Engine |
| Date | Jul 25, 2021 |
| State | VA |
| Description | 2020 f-150 with the 5. 0 engine uses over 2 quarts of oil in 2000 miles. Had the oil changed in april with the odometer reading 6300 miles, checked the oil at 8366 miles and it was barley on the dipstick. Went to the local ford dealer and service manager said that 1 quart in 1500 miles is normal. This is over 2 quarts in 2000 miles so they are going to do an oil consumption test on the engine. I am unaware if tsb 19-2365 was done on the vehicle prior to buying it in april 2020. I have also reported the issue to ford hq and have a case number with them. |
| Category | Unknown Or Other |
| Date | Jul 23, 2021 |
| State | NY |
| Description | Something really disturbing happened while I was driving my truck on 3/20/21. I was pulling into an intersection and the car shut off. Stepping on the gas did nothing and I could barely turn the wheel. There was a message flashing in my dashboard that I can't remember because I panicked. I could have been t boned because there was traffic coming from my right and left, my kids could have been in the car with me because it's the family car. Thank god neither of those happened because it was around 10 am and there wasn't that much traffic. I ended up putting the car in park, shutting off the car, and restarting it, all as fast as I could. It was obviously pretty terrifying. On 4/25/21, a similar incident happened around 10:30 am. I was sitting at a stop sign and a warning message came onto my dashboard with a battery symbol. I can't remember the exact message, but I had to put the car in park and power off/power on the car again like the last time. Again on 6/23/21, the car shut off again while I was driving, my foot was on the gas. I got an error message and had to put the car in park, shut off, then turn it back on. It was extremely scary this time because my daughter was in the car and this happened right outside the school with children crossing the road. What I've realized is that this only started happening when I left the auto start/stop on. I realized that and have been turning it off. I forgot to do it on this trip and that's when the car shut off. I've seen a lot of complaints about this online. There must be something your engineers are aware of and can fix this issue. |
| Category | Engine |
| Date | Jul 22, 2021 |
| State | SC |
| Description | 1) truck's ecoboost motor suddenly shut-down without any clear warning.... Vehicle is available to inspect. 2) turning into a busy road, from a stop at a traffic light, had no power to exit road with traffic in front of and behind my truck. I had enough rolling inertia to glide into the nearest open parking lot. When this sudden motor shut-down occurred, my left turning blinker began to blink rapidly, a buzzing was heard coming from under the dash board near glove box, a red battery warning light was seen on instrument panel indicating no power. I stopped my truck, put it into park and tried several times to re-start my motor. That failed to start several times. Finally, I was able to start the motor and with great caution was able to drive to my home. 3) problem confirmed by a ford service dealer 4) vehicle has been inspected by the ford service where I purchased the vehicle about a year ago... 9546 miles on the vehicle, now. Service technician connected a diagnostic computer to my vehicle and found..."a communication error fault with a code." no code number was on the tech's report, however. Date of this incident was: july 18, 2021, sunday |
| Category | Unknown Or Other |
| Date | Jul 19, 2021 |
| State | NV |
| Description | I pulled up to a stop sign that is in front of a highway. As soon as I hit the brakes the truck shut off, the power steering and the power brakes quit working and I was almost hit by oncoming traffic. |
| Category | Electrical System, Structure:body |
| Date | Jul 09, 2021 |
| State | CO |
| Description | The tail gate lowered on its own while we were driving down a high way and towing our camper. It dented the propane tanks and shifted the hitch system in addition to totaling the tail gate. |
| Category | Engine |
| Date | Jul 06, 2021 |
| State | FL |
| Description | While driving on a city street, the engine suddenly stopped. A message on the instrument cluster display said something to the effect of "auto startstop. Put vehicle in 'p' and start the engine". Vehicle has less that 4000 miles on it. This is a very dangerous event, and if it should occur in heavy traffic, could result in serious injury or death. Have not yet been to the dealer. Making this complaint immediately since a quick check shows other owners reporting this event with their vehicles on this official site as well as on many unofficial forums, indicating that this is a common occurrence with the product and not this specific vehicle. |
| Category | Tires |
| Date | Jul 02, 2021 |
| State | AZ |
| Description | Vehicle has 8000 miles on it. Tires were put on by ford dealership. They are the goodyear wrangler territory at tires. They are considered a new tire that was created by goodyear this year. The tires have not been taken off road. Tires have only been driven on pavement to and from carpool. The front passenger tire was taken in to discount tire to have the tire assessed of why it was losing air pressure constantly. The side wall that faces out, has a split on the sidewall. It does not appear to be a puncture. It is very small and could barely be seen. It looks to be dried and splitting. No curbs have been hit with that front tire. Another tire previously had been taken from the back end to the dealership to be looked at for losing air. Iraq had ripped the rubber between the tire tread and created a hole. Again tires were at 3000 miles at this point in february and had not been taken off road at this point either. Goodyear was contacted because the owners had to pay out of pocket to completely replace the tire and a good year paid half of the cost for a new tire as part of their bad luck new car owner program. The tires are supposed to be an upgrade and be all-terrain. They have not even been taken off road and have had and now two major incidences. The tires seem very weak and there are currently no recalls because they have only been on vehicles for a short period of time. We have not been able to find them in any place other than the dealership to replace the tire because they are still so new. They seem very weak and have 8000 miles on the vehicle currently and are struggling to not crack. |
| Category | Unknown Or Other |
| Date | Jun 25, 2021 |
| State | NY |
| Description | On two occasions (4/18 and 6/10) the vehicle shut off while driving. A dashboard message said “put vehicle in park and restart engineâ€. The dealer service center could not find the cause. I contacted ford motor company and was given a case number and the vehicle was checked again at the dealer service center in conjunction with ford motor company via phone. No cause was found. I was told it most likely was a one time fluke. After the second event on 6/10 I drove immediately to the service center. I took a picture of the dashboard message. Again, no cause could be found. I reported this to the ford customer experience specialist. I asked the specialist for the email address of someone with higher authority or in their safety department and was told if I did not want to continue with ford “someone higher would be the better business bureauâ€. Both instances of the truck shutting off have been on residential streets while driving about 20 mph. I have repeatedly voiced my fear that the vehicle would shut off while on the highway or thruway and the result could be catastrophic. |
| Category | Power Train |
| Date | Jun 22, 2021 |
| State | TX |
| Description | Transmission shift concern: while driving in town at low speeds and on the highway at posted speeds of 70 or 75mph, and even at take off from a complete stop, I am experiencing issues with how my 2020 f150 10spd transmission shifts. At times, during all of the above instances, shifting can be very rough and noisy, can be delayed causing delayed acceleration, and even when I start the truck, I sometimes here a clunk and the truck may even slightly lurch forward. **I have had two instances now of my truck hesitating in the middle of a highway at take off. After the first time, I immediately contacted the dealership. I took the truck only to be told it could not be duplicated. **when traveling at low speeds in town you feel and audibly hear the transmission shift and sometimes jerk. **when traveling at highway speeds, especially when on cruise control, and the truck downshifts from 10th to 8th gear, the sound of the shift has become audible and you feel it. At other times, the shift is smooth and functions as I would expect. **when starting the vehicle, there are times when you hear a clunking sound then the vehicle will slightly move as if it where given a slight push. I have expressed my concern to the dealership where I purchased the truck on more than one occasion. The first time I was told by the service rep that this is normal for the truck. The second time was when the truck stalled at takeoff in the middle of the highway. This time I was told to bring the truck in. I was called to pick my truck up the same day and told the issue could not be duplicated. Very few miles were put on the truck for "testing". I wish I had documented them. Today I called again as the shifting issues are getting worse. I was scheduled for an appointment july 21, 2021, but only after telling them this needed to be checked more thoroughly. I was first dismissed and told this was again, normal operation. **no service lights or warnings in the vehicle for this specific issue. |
| Category | Suspension:front:control Arm:upper Ball Joint |
| Date | Jun 10, 2021 |
| State | WI |
| Description | while backing out of a residential driveway, while turning the steering wheel the right front wheel caught the edge of the curb and had a catastrophic failure of the right front upper ball joint. Wheel and knuckle collapsed under the wheel well. The vehicle is new with 8600 miles on it. While removing the wheel in order to tow it, found there was no torque nut on the balljoint stud. It was transported to a certified ford dealership where it is being evaluated for repairs. Suspension, steering, alignment, sensors are non operational and damaged. The nut was either never put on, or was never tightened. No prior warnings were given. Had we been driving at speed I have no doubt we would have sustaine major injury or worse. Dealership has reported documentation of the aformentioned problem, and pictures sent to ford administration with no response yet. |
| Category | Back Over Prevention: Camera System |
| Date | Jun 09, 2021 |
| State | NY |
| Description | I brought my truck into crown ford in lynbrook ny for an oil change and to have the rear camera recall repaired. They did not repair the camera and told me that they only work on the recall if there is a problem noticed by the driver or if the camera fails. I am going to bring it to another dealership to have it repaired. |
| Category | Fuel/propulsion System, Power Train |
| Date | Jun 08, 2021 |
| State | MT |
| Description | At approximately 9700 miles my truck has started malfuctioning and causing a safety risk. On takeoff the truck feels powerless until approximately 3 seconds after pressing the gas pedal. While crossing an intersection, I hit the gas which moved my truck forward very slowly in front of on-coming traffic but took approximately 3 seconds to start moving at the rate of speed a vehicle normally should. I could have been t-boned from this. The main issue I have noticed is while driving between 20 and 40 mph and giving enough gas to maintain speed, the truck starts jolting back and forth until I either let my foot off the gas or floor it. It also makes a clunking noise in the rear end while this happens. I called ford and scheduled an appointment which was 4 weeks out and they just told me to "take it easy driving it, it will be fine." this is not a once in a while issue, this happens every single time I drive my truck and does not go away no matter how long I'm driving it for. |
| Category | Visibility |
| Date | May 24, 2021 |
| State | KY |
| Description | The contact owns a 2020 ford f-150. The contact received notification of nhtsa campaign number: 20v575000 (visibility) however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera failed intermittently, which resulted in a blank or distorted image displayed on the display screen. The dealer was made aware of the recall and the failure. The dealer informed the contact that parts were on back order. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 500. Parts distribution disconnect. |
| Category | Visibility:defroster/defogger/hvac System:rear Window |
| Date | May 24, 2021 |
| State | FL |
| Description | Back glass shattered with no impact waiting at a red light. Heard a pop sound and the whole back glass shattered. Live in florida so we did not have the defrost on. |
| Category | Visibility |
| Date | May 17, 2021 |
| State | WA |
| Description | The contact owns a 2020 ford f-150. The contact received notification of nhtsa campaign number: 20v575000 (visibility) however, the part to do the recall repair was unavailable. The contact called dwayne lane's skagit ford (680 auto blvd, burlington, wa 98233, (855) 879-5700) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Structure:body:hatchback/liftgate |
| Date | May 16, 2021 |
| State | NE |
| Description | I have 2 major issues: 1. My tailgate keeps opening on its own. It has happened while I was driving as well as when it is parked. Damage happened to the tailgate when it opened on its own in the garage and was leaning against the garage door when my wife opened the garage door to leave in her vehicle. It also happened while driving on the highway. This issue has happened multiple times but garage issue happened this morning and will put that as the date it happened below. 2. Also the lane minding system keeps alarming telling me to put my hands on the wheel when I have never let go of the wheel in the first place - the service department told me it was because I was driving too straight, that the system wants to detect movement in the steering wheel (am I supposed to drive serpentine down the road to keep my vehicleÂ’s alarm from going off and distracting me?). The alarm happens when I am driving on straight areas of the road. This is an ongoing issue, pretty much on a daily basis since I bought the truck. |
| Category | Unknown Or Other |
| Date | May 12, 2021 |
| State | WA |
| Description | My vehicle would not exit out of a drive or moving until I stopped the vehicle and disconnected the neg battery cable. The vehicle stayed in a state of high rpms. There were no warning signs and no warnings displayed on the truck display. This is the second "speeding out of control" situation in two days. I fear for the safety of myself, my family, and everyone around me. I don't know what triggers the onset of this condition. I exited from state highway 5 onto exit 104 (hwy 101) and took a left on mud bay road. I was traveling 30-35 mph when I began to slow down to almost a complete stop to make the right turn into the swimming facility. My truck would not slow down. I pushed he brakes very hard to prevent the truck from speeding uncontrollably. I pulled in to a parking spot as best as I could. The truck rpms were maxed. I own an automatic drive. With my foot on the brake, I shifted from d to n. There was a loud sound of gears during the shift. The truck rpms were still maxed out. I turned off the truck and placed the truck in p. I also enabled the parking brake. I started the truck and the truck rpms were still maxed out. I kept the truck running for an additional 30 seconds. My wife and bystanders indicated that there was a burning smell emanating from the truck. I turned off the truck and the truck displayed an "overheating" warning. I allowed the truck to cool down and disconnected the neg battery cable for 15 min. After I reconnected the neg cable, the truck reset to normal running conditions. I have owned the truck for three months and the truck is still under factory warranty. The dealership that I bought it from does not acknowledge that 2020 f-150s have had problems with the transmission/engine. I will take my truck there tomorrow (13may2021) for them to view the error codes. |
| Category | Unknown Or Other, Vehicle Speed Control |
| Date | May 11, 2021 |
| State | WA |
| Description | My truck accelerated twice without touching the gas pedal. I was stopped at a yield sign waiting for traffic to pass. I lifted my foot off the brake, my truck immediately accelerated. I pressed thr brake to slow down and the truck engine/transmission rpms did not decrease until the truck fully stopped. I intentionally stopped about 10 meters behind the next vehicle in a left turn lane. The light turned green and I lifted my foot off the brake. The truck accelerated by itself too fast. I had to hit the brakes hard again. After I pressed the brakes to slow down again, the engine/transmission reset to normal operation. I did not experience thr problem on the remaining drive home. I was exiting off of a highway 5 to exit on to a city street. This acceleration would have caused an accident if there were cars in front of my truck. Consumer stated he went to the dealer and was told "speeding out of control" was cause by gas peadl sticking to 3rd party floor mat. Consumer removed the floor mat.*jb |
| Category | Seats |
| Date | May 08, 2021 |
| State | KY |
| Description | My 2020 ford f-150 crew cab xlt with 38000 miles had a seat failure on may 05, 2021 when I hit a pothole on I-75 near lexington ky while traveling 70 miles per hour. I could eaisly see over steering wheel with my 5'2" height since our purchase of this family hauler vehicle many months ago. At the impact of small pothole the seat dropped about 3 inches, I had to pull up with my arms on steering wheel to see out windshield to make it to shoulder. I piled coats under me to make it home. My husband and I found broken plastic under seat? I weigh 105 lbs and my husband weighs 205 lbs. I find it hard to believe the seat in a 50,000 dollar truck would be made of cheap plastic and fail that easy. Repair shop advised this is common in new ford trucks. Very unsafe! |
| Category | Unknown Or Other |
| Date | May 07, 2021 |
| State | TX |
| Description | Nothing |
| Category | Engine |
| Date | May 03, 2021 |
| State | MI |
| Description | I was turned up a driveway and the truck stalled the warning light said auto start stop put in p and start engine. I turned off auto start stop and put in p and it started |
| Category | Structure:body |
| Date | Apr 29, 2021 |
| State | OH |
| Description | Purchased my f150 new and from the dealer and the frame was oil sprayed to prevent corrosion and rust before taking the vehicle home. Truck now sits just under 8,000mi and the rear axle and a good portion of fasteners are all rusty as if the truck is 15yrs old. The skid plate under the transfer case looks like it may have been zinc plated from the factory but now it's all pitted and corroded and does not look like a new truck. I can't hardly believe that after such a short time the underside looks like this as if there was no paint applied to anything at the factory. This issue needs to be taken care of and fixed by ford. |
| Category | Electrical System, Engine, Vehicle Speed Control |
| Date | Apr 27, 2021 |
| State | CA |
| Description | For the 3rd time while I was driving my 2020 f150 stx with only 4,218 miles the engine shut off completely and displayed 'auto startstop shift to p, then restart engine' on the dash display. The last time this happened was on 4/22/21 I was driving through a street going about 20 mph. Fortunately, there were no vehicle in front of me or behind me and I was not trying to turn at an intersection which could have resulted in a collision. The same thing had happened on 3/18/21 while driving on a street going about 15 mph. And the first time this happened was on 2/20/21 I was pulling in to my driveway so stopping and doing so was not a safety problem. I am really concerned about this problem I felt very unsafe in my truck if this problem doesn't get resolved people can get in to an accident and get seriously injured or killed. I did some research online and also checked my vin for any recalls and I was surprised to not find any. From researching online forums the auto start/stop function appears to be faulty and needs to be fixed/recalled before someone is seriously injured or killed. This issue appears to be widespread and across multiple model years. On 4/24/21 I took my truck to the dealership where I purchased it the tech called me and told me that they ran several tests and the truck did not give any problem codes. For safety dealership said they did not want me to drive truck so they would keep it and would contact ford to report issue and wait for their recommendation. I'm still waiting for update. I hope ford takes this issue seriously and does a recall. |
| Category | Visibility/wiper |
| Date | Apr 22, 2021 |
| State | CA |
| Description | On april 21, 2021, at 09:10 I parked my 2020 f150 xlt sport in my work parking lot. The truck was locked and unoccupied. At 16:10, I approached the vehicle from the front on the driver side. As I neared the back door to place my items inside, I noticed glass shards on the edge of the truck bed. I proceeded to unlock and open the rear door and noticed an approx. 8 inch by 2 inch gash on the right rear sedentary window, the entire stationary rear glass was "spider shattered". The glass shards were in the bed of the truck and along the rim of the bed edges. I inspected the vehicle for other damage. The vehicle was not in use, not occupied and no objects to cause damage. Also note, the outside temperature did not exceed 66f |
| Category | Power Train |
| Date | Apr 18, 2021 |
| State | TX |
| Description | While driving my vehicle, the transmission seems to have intermittent issues with up and down shifting anywhere from gears 1-7. Feelings of transmission slip and hesitation to shift. Also it is noisy sometimes. You can hear it downshift. It sounds like a hard steel clunk. Only one time though have I experience a moderate downshifting between gears that slowed the vehicle much more than the braking did. I have no photos or dealer reports of the issue because the dealer said 'they just shifted rough' |
| Category | Electrical System, Unknown Or Other, Visibility/wiper |
| Date | Apr 14, 2021 |
| State | CA |
| Description | Ford cameras recall: 20c19 and 20b39. I received notification of the recall during normal maintenance on march 1, 2021, not via ford headquarters. Apparently, the recall was on 09/23/20. Two different ford dealerships (in palm desert area) have said one of the cameras is on backorder with no clear indication when it would be received for installation. Therefore, from the date of the recall until now (approximately 6-months), I have not received the corrected parts or installation. |
| Category | Service Brakes |
| Date | Apr 14, 2021 |
| State | NY |
| Description | Tl* the contact owns a 2020 ford f-150. The contact stated while driving at 55 mph, the vehicle brakes locked up on its own, causing the vehicle to go into a complete stop. The contact stated when the vehicle stopped, the brakes unlocked and the contact was able to press on the accelerator pedal for the vehicle to continue to drive with no issue. However the failure occurred again this time the contact was driving 55 mph in the snow when the brakes locked up causing the vehicle to slide, hit and go over a guard rail. No one was injured. No medical treatment was needed at the scene and a police report was filed. The contact had the vehicle towed to local dealer romeo ford of kingston (128 ny-28, kingston, ny 12401) who inspected the vehicle but could not diagnosed the failure however the failure persisted again. The manufacturer was made aware of the failure. The failure mileage was 12,000. |
| Category | Air Bags, Lane Departure: Blind Spot Detection, Structure:body |
| Date | Apr 13, 2021 |
| State | NY |
| Description | I was involved in an accident in my new ford f-150 king ranch on the above date traveling on the henry hudson parkway (manhattan) southbound. My truck was struck in the rear passenger door by an unknown vehicle and caused us to spin out 2 times at 60 mph and hit the center concrete divider almost directly head on. We hit to the passenger side of the front of the truck.. The airbags didn't deploy. The canisters on the side impact airbags opened and the powder was all over but the bags didn't deploy. I don't think this was normal and I feel it should be looked at. There was ,000 damage to the vehicle which wasn't totaled. Is this something that this agency will look into for me? Respectfully submitted, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr*dt*dt |
| Category | Seats |
| Date | Apr 09, 2021 |
| State | MA |
| Description | This vehicle does not come with a seat height adjustment. All vehicles should come with seat height adjustment, a manual one is fine. People that are shorter especially driving an f-150 must be able to see safely. We have many expensive safety features come standard but sadly are omitting a addition that greatly improves driveability. |
| Category | Electrical System |
| Date | Mar 31, 2021 |
| State | IA |
| Description | Complaint is that ford will not complete the work on their recall in a timely manner. The front camera intermittently does not work. Issue started approximately 9-10 months ago at which time it occurred approximately 20% of the time. Ford issued a recall notice on 9/23/20 to address this and after 6 months they still will not repair my truck. The front camera fails to operate approximately 90% of the time at this point. |
| Category | Engine, Fuel/propulsion System |
| Date | Mar 24, 2021 |
| State | FL |
| Description | While I was driving through a parking lot, and turning slightly left, the engine shut off completely and displayed "auto startstop shift to p, then restart engine" on the dash display. Fortunately, I was not trying to turn and cross traffic on a highway which could have resulted in a catastrophic t-bone collision. The auto start/stop function appears to be faulty and needs to be fixed/recalled before someone is seriously injured or killed. From researching online forums, the issue appears to be widespread and across multiple model years. |
| Category | Electrical System |
| Date | Mar 23, 2021 |
| State | GA |
| Description | There is a known recall on the backup camera wtih ford. But my local dealer has the part on backorder for going on 3 months now. This seems to be a safety issue. How can a major company issue a recall and then not have the part available to fix for more than 3 months? |
| Category | Engine |
| Date | Mar 23, 2021 |
| State | MD |
| Description | Vehicle was slowing at an intersection with foot on brake. Lifted foot off and moved to accelerator to turn right onto the main road. Engine shut off and there was no response on acceleration. Dashboard chimed and gave the warning "auto startstop shift to p, then restart engine." managed to pull the vehicle off to the side of the road. Shifted to park, restarted engine. |
| Category | Unknown Or Other |
| Date | Mar 22, 2021 |
| State | IL |
| Description | Undercab matting used for aero and protection of transmission / exposed underwiring is easily saturated by moisture from normal driving conditions. Causing excessive wear and tear to vehicle components. The matting on our vehicle has already torn on one side (at 15k mi), with service suggesting to "zip tie" the parts back together or remove the panel and expose the transmission and wiring to additional wear and tear. I have seen many other similar f150s with the same issue. This is a large underbody panel and can pose significant risk to motorists or cyclists behind if it were to fail and detach from the vehicle. Attached image is of drivers side looking up/under towards the front of the vehicle. |
| Category | Engine, Power Train, Service Brakes |
| Date | Mar 20, 2021 |
| State | IL |
| Description | Just bought the truck. I took it to the store, then around town. While making a left turn down a side street, I pushed the button for the heat, to turn it off. I heard a weird buzzing noise. My breaks stopped working fully. No breaks at all. No power break, since it's electrical or something. No way to stop the truck. When I tried to push the gas to move. There was no power to the transmission at all. When I finally stopped. I tried to figure out the issues. Switching several options and modes to try to find the solution. Called a mechanic. No codes were given on the system. Had to wait 2 hours for a tow truck. I'm a disabled vet, had to walk back to my house to grab my other car, since I didn't know if this truck was just going to decide to take off with me in it. The whole system is electrical and buggy. Sure enough. Before the tow truck got there, I was with another person who had a similar ford f150. He went through some options. Without touching the accelerator, the truck started to rev up. We quickly went to the engine to disconnect the battery. If that transmission would have activated it would have smashed into several people, cars and houses. Then that's when I looked up the recall for the 2020 f150 and found all the information I wish I would have seen before the purchase. 365 miles on the truck. Had it less than 14 hours. Drove it for about 20 mins. Noticed premature rust underneath, but didn't think too much of it. A lot of parts were rusting and had no protection. |
| Category | Electrical System |
| Date | Mar 18, 2021 |
| State | AL |
| Description | Tl* the contact owned a 2020 ford f-150. The contact stated while driving at various speeds, the lane departure and blind spot detection failed to alert the driver. The contact also stated that the front camera sensors failed to alert the driver. The contact stated that a warning message stating driver assist not available, would appear on the instrument panel. The vehicle was taken to harbin motor company, inc. (564 micah way, scottsboro, al 35769) where it was diagnosed with the windshield needing to be replaced. The contact stated that the camera sensor was located inside the windshield. The windshield was replaced. The vehicle was repaired however, the failure recurred. The manufacturer had been informed of the failure but offered no further assistance. The failure mileage was approximately 600. The vin was unavailable. |
| Category | Electrical System, Engine |
| Date | Mar 16, 2021 |
| State | MD |
| Description | For the second time today, my 2020 f150 has turned itself off, while I was driving, with a message to "shift to park and restart engine". I happened to be pulling into my driveway, so stopping and doing so was not a safety problem. The first time, I was in a parking lot and was able to coast to a stop and do this, but if this happens on a road, or worse, when entering an intersection when crossing without stopping is necessary, someone is going to get killed.. I have not bothered to report this to ford, because I am active on an f150 forum and have found that this same thing has happened to many other people, and ford has no idea how to fix it. I noticed several people said it happened when the weather was chilly - one person said it was 42 degrees. In my case, the weather today is 40, and it was similar weather last time it happened. I have no idea if this is related, but it's an interesting coincidence otherwise. My car was moderately warmed up, I had only driven about 8 miles. Picture of the dash from today's incident attached. In both cases, the truck was otherwise driving fine, giving no indication of problems, and also started right back up and showed no other problem. It has probably been about 3 months since the first time. The second time was today - 3. 16. 2021 |
| Category | Unknown Or Other |
| Date | Mar 07, 2021 |
| State | VA |
| Description | My wife is about five months pregnant, she was driving the truck in the highway out of nowhere the truck slow down almost causing an accident - the truck made an alarm sound- the light show up on the dashboard- please see attached photo. I already contacted the ford dealer for an appointment in regards to this issue for monday 3/8/ 2021 thanks for helping in advance. Sincerely/ [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr |
| Category | Power Train:automatic Transmission |
| Date | Mar 06, 2021 |
| State | MO |
| Description | Clutch went out in automatic truck causing transmission to overheat and fail. Lost reverse while driving and truck would slam into every gear when accelerating or downshifting. Only 18,000 miles on truck. Truck was brought into ford back in jan 2021 and they replaced the main brain to the transmission and transmission overheated and failed by march 2021. Vehicle was in motion on highway when failure happened. |
| Category | Power Train |
| Date | Mar 02, 2021 |
| State | NE |
| Description | Tl* the contact owns a 2020 ford f-150. The contact stated that while the vehicle shut off and in the park position it suddenly rolled down a slight incline before crashing into a second vehicle. The vehicle was driven to the local dealer diers ford located at 2445 n broad st, fremont, ne 68025 who was unable to duplicate the failure and no problem was found. The manufacturer was notified of the failure. The vin was not available. The failure mileage was 28,000. *bf*dt |
| Category | Power Train |
| Date | Feb 23, 2021 |
| State | TX |
| Description | Problem shifting to all gears & position of gear shift not going into park. |
| Category | Power Train |
| Date | Feb 21, 2021 |
| State | PA |
| Description | Intermintedly when placed in park it after engine is turned off rolls. Sometimes very slow sometimes very quickly. Also key gets stuck in the ignition. |
| Category | Engine |
| Date | Feb 20, 2021 |
| State | OK |
| Description | My 2020 ford f-150 5. 0l v8 has an excessive oil consumption problem. The day I took it to get it's very first oil change (january 2021), before I drove it to the dealership to get changed, I checked the oil level and it was low. It only had 5k miles on it. They changed the oil and topped it off. When I checked it yesterday (february 19th, 2021), it was reading half full on the dipstick, with 6,600 miles on the vehicle. |
| Category | Power Train |
| Date | Feb 19, 2021 |
| State | FL |
| Description | Tl* the contact owns a 2020 ford f-150. The contact stated that while driving at various speeds, the transmission shifted to 10th gear as the rpms rose up to 1,000 rpm and the vehicle hesitated to exceed 40 mph. There was no warning light illuminated. The vehicle was taken to jarrett ford dade city (38300 dick jarrett way, dade city, fl 33525, (866)906-7651) to be diagnosed. The mechanic was unable to retrieve a fault code. The vehicle was not repaired. The failure recurred. The vehicle was taken to other unknown dealers however, the mechanics were unable to determine the cause for the failure. The manufacturer was made aware of the failure however, no further assistance was provided. The failure mileage was approximately 3,268.*dt*jb |
| Category | Exterior Lighting:headlights |
| Date | Feb 18, 2021 |
| State | UT |
| Description | Tl* the contact owns a 2020 ford f-150. The contact stated that while driving at night, the front low beam headlights were dim, causing a visibility hazard for the driver. The vehicle was taken to the local dealer ken garff ford located at 145 hilton dr, st. George, ut 84770, who indicated that the lights were factory installed and operated as designed. The light bulbs were replaced. The manufacturer was not notified of the issue. The failure mileage was 100. |
| Category | Power Train, Service Brakes, Structure:body |
| Date | Jan 28, 2021 |
| State | WI |
| Description | Ford team, on sunday, january 24th I had a major safety malfunction with my 2020 f-150 I bought this past summer in menomonie wi. Description on the incident: I pulled my truck out of my garage to pull my atv trailer out. Once the trailer was pulled out, I started my truck back up and proceeded to pull it back into the garage. While coasting in, I press the brakes to stop the truck and the abs kicked in at the rear tires kept driving my truck forward. I ended up slamming into my work bench which is attached to my back wall. I remember looking down at my pedal and wondering why the truck was still driving forward when the brakes were pressed. I have pulled into my garage hundreds of times and this time was no different. I know what the abs feels like and this was not the case. The truck tried to out power the abs and didn't stop until I hit. I hit so hard that the garage shook and items were falling off my shelves. The amount of damage I incurred would not have happened if I was just coasting into the bench. Talking to a co-worker he stated this had happened to his dad in the past and said there might be an error in the code, something to do with it still being in high idle and the abs kicked in. If this error cannot be diagnosed I'm not sure I feel safe driving this truck anymore. Makes me sick to my stomach to think what would have happened if one of my kids were in front of me. Please trouble-shoot this issue and follow up with the cause and how much damage as been done. Thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).†|
| Category | Unknown Or Other, Visibility/wiper |
| Date | Jan 27, 2021 |
| State | MN |
| Description | While backing up, the green yellow and red lines are gone on the back up camera. So cannot tell the distance before backing into something and the beeper no longer is heard warning you when you are getting close.. |
| Category | Electrical System, Power Train, Vehicle Speed Control |
| Date | Jan 26, 2021 |
| State | CA |
| Description | My -150 lariat has been giving me problems with the front collision camera and detects when no other vehicles are around. My computer for sync does not always turn on and freezes not allowing me to use navigation and other features. I almost got into three accidents because the vehicle accelerated on its own. In the same night when I pressed the gas it would not accelerate. At one point the speedometer was stuck at 67mph yet the truck accelerated well over 70mph. My brakes did not work properly several times. I pressed them and the truck would not stop. I took it in to the ford dealership and they essentially told me no codes could verify the problems. I am very concerned about the safety of my vehicle and I and other drivers were put in severe danger. |
| Category | Engine, Power Train |
| Date | Jan 16, 2021 |
| State | KS |
| Description | Eight days after new purchase, with 416 miles on the odometer the engine failed from a currently undiagnosed defect. Large amounts of white smoke from the exhaust covered the highway, potentially affecting visibility of other drivers. The vehicle lost all power, after pulling off from highway the engine would not start. Ford dealership service department verified the engine locked up after the failure. |
| Category | Electrical System |
| Date | Jan 15, 2021 |
| State | MI |
| Description | Ford eliminated the engine cover in 2019 exposing the engine wiring to the elements. Since the wiring insulation is made from soy this allow for rodents to clime up into the engine compartment and chew at the exposed wires. This can disables the vehicle or set a vehicle engine lights at the owners expense. In my case the vehicle lost power on the freeway and I had several lights come on. The top speed dropped from 70mph to 23mph. Brighton ford did repair the vehicle at my expense. Going forward even though the repair has put the vehicle back on the road, the potential problem still exist. Ford customer care said there is no solution available to this problem I have opened a case but I don't believe anyone is looking at it. I also check 2021 vehicles and it has the same issue. |
| Category | Engine, Fuel/propulsion System, Power Train |
| Date | Jan 09, 2021 |
| State | NC |
| Description | Vehicle in motion pulled up to a stop light (with start/stop disabled via the button) the light turned green before coming to a complete stop but the truck shut off. Then I was greeted with a window that displayed "auto start unavailable shift to p to restart". I put the truck in park, restarted it, and it drove fine after that. |
| Category | Back Over Prevention: Warnings |
| Date | Dec 27, 2020 |
| State | OR |
| Description | My truck has 4 backup collision warning sensors on the rear bumper. After some heavy rain, I have had 1 sensor start to indicate a close object as I start to back up my vehicle. There is no object back there. This initially occurred in a parking lot, but the problem now persists and the audible warning with a dash camera indicator light goes off whenever I back up the truck. |
| Category | Unknown Or Other |
| Date | Dec 21, 2020 |
| State | LA |
| Description | While driving on a highway at 65mph I heard an explosion. After pulling over I discovered that the back glass had shattered. I was not passing a vehicle and nothing else was around to cause it. Contacted the dealership where purchased and they will not replace because "blown out" glass is not covered by the warranty. This truck has 3,700 miles on it. My insurance will cover the cost but that isn't the point. This is dangerous! The inside pressure shattered the whole glass and actually blew a hole through on one side. The glass was falling out on the bed of the truck. I have noticed since purchasing the truck that the doors are hard to close (you have to almost slam them) unless you leave a window down a little. |
| Category | Engine, Power Train |
| Date | Dec 16, 2020 |
| State | MN |
| Description | My new 2020 f150 with 5. 0 v8 truck over consumes oil, adding a quart of oil every 1000 miles. Brought to dealer every week after about 500 miles and they add at least a half query or more every time. I bought in october 2020 and in the first month I went through 4 qts of oil. |
| Category | Engine, Forward Collision Avoidance: Warnings, Lane Departure: Warning |
| Date | Dec 14, 2020 |
| State | CT |
| Description | While I was driving on friday, my 2020 f-150 stalled. An error message popped up on the instrument cluster saying "auto startstop shift to p then restart". I restarted and it happened again. I then waited 10 minutes and restarted and it has not happened since. I took it to bob thomas service in hamden, ct today and they are saying they cannot find anything wrong. If I was on the highway or turning across traffic, stalling at that time could be disastrous or even fatal. |
| Category | Exterior Lighting |
| Date | Nov 30, 2020 |
| State | OR |
| Description | Late model ford trucks represent a road hazard to all other vehicles on the road. They continuously run 4 headlights which blind on coming vehicles. |
| Category | Power Train |
| Date | Nov 23, 2020 |
| State | MN |
| Description | Bought the truck new october 2020 and checked the oil after a month having the truck having 1600 miles on it and there was no oil on the dipstick. It's a 5. 0 coyote v8. Took it to the dealer immediately and they added 5 qts of oil! There is a tsb out where they change pcm software and replace the dipstick. Shouldn't this be done before I took the truck home if they knew about it?? |
| Category | Visibility:glass, Side/rear |
| Date | Nov 23, 2020 |
| State | OH |
| Description | Tl* the contact owns a 2020 ford f-150. The contact stated that the rear window frame detached from the glass causing the glass to fracture. The vehicle was taken to an unknown glass repair facility however, the vehicle was not repaired. The manufacturer was contacted and informed of the failure. The failure mileage was 3,400. |
| Category | Suspension |
| Date | Nov 22, 2020 |
| State | TX |
| Description | Rattle in left front suspension |
| Category | Power Train |
| Date | Nov 21, 2020 |
| State | FL |
| Description | While driving, several faults appear in dash window,starting with "driving mode not available" and the engine goes into "limp home mode"! After turning off the engine, the faults may show again immediately or soon after continuing to drive! My dealer was not able to correct the problem on my first visit and has ,so far, been unable to come up with a fix for the problem ! Please help me ! The vehicle has only 1500 miles on it,and this is a serious problem which ,most likely has driving safety implications !!!! Sincerely ,[xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr |
| Category | Unknown Or Other |
| Date | Nov 20, 2020 |
| State | FL |
| Description | Tl* the contact rented a 2020 ford f-150. The contact stated while the engine was on, the contact placed the vehicle in park, and the vehicle independently rolled while the gear was in park. The vehicle rolled over the contacts daughter head. The contact took his daughter to the hospital. The contacts daughter head required staples. The contact stated on a second occasion when the contacts wife drove the vehicle and placed the gear in park with the engine on the vehicle rolled, the driver was able to get back into vehicle and stop the vehicle from rolling. The contact took the vehicle to a mechanic to have a diagnostic performed which located the failure codes at the transmission, the gear shifter and the cable. The vehicle was not repaired. A police report was not filed. The contact returned the vehicle to enterprise. The failure mileage was 29,260. |
| Category | Electrical System, Engine, Power Train |
| Date | Nov 18, 2020 |
| State | MA |
| Description | I purchased a brand new ford truck xl. F-150 on 8/23/2020. On 8/23/2020. The vehicle broke down , after a week of being at the dealership they came to a conclusion based on the diagnostic test that the vehicle was, allegedy struck by lighting with no visible marks the ford dealership suggested that I should put a claim in through my insurance since my vehicle is not a warranty item under acts of nature which I did. I then contacted the original dealership where I purchased the vehicle from and had the truck towed on 9/11/2020. After numerous attemps and opening a claim through corporate ford and then being denied I reached out to my insurance company after three independent appraisal's and numerous phone calls along with emails no one has responded to resole this issue , it has been almost three months now with no conclusion and my insurance company has denied my claim due to the incompetence of the ford dealership. |
| Category | Electrical System, Seats, Structure:body |
| Date | Nov 17, 2020 |
| State | SC |
| Description | Multiple issues with vehicle infotainment system. Replaced twice. Rear parking camera malfunctioing after two replacements. Whenever there is rain fall water leaks into the driver's side floor. This has caused major rust build up. Vehicle has only 3k miles on it. |
| Category | Back Over Prevention: Warnings, Forward Collision Avoidance: Warnings, Unknown Or Other |
| Date | Nov 12, 2020 |
| State | FL |
| Description | Bought truck new first problem. Back up camara ... Crash avoidance system not working paint missing .. Took it back to ford after a display of power train malfunction they reprogrammed the truck and said they would have to get with ford on the paint and have heard nothing to this day ... Left dealer got home back up camara quit again .... Now floor board passenger side getting wet ... Idles funny and engine sound like it developed a maratic tick knock sound so fixing to go back to dealer .... Very aggrivating to pay the prices you pay for a truck and always have these problem repeated ... And yet still paying every month while its in the shop and no one ever cares ... Truck has 4,586 miles on it hasn't even had its first oil change yet |
| Category | Engine |
| Date | Nov 11, 2020 |
| State | VA |
| Description | Excessive oil consumption. I have already had the service applied from the technical bulletin, but not much relief from the loss of oil. I have to add at least a quart half way between oil changes. I would likely lose 2 quarts or more between oil changes in total. I have barely 5000 miles, 'fix' applied at 2500 miles. At 5100 miles already over a quart low. Mostly city driving. Some pulling of smaller rv trailer. Trailer weight is 5800 pounds. |
| Category | Back Over Prevention: Warnings, Visibility/wiper |
| Date | Nov 09, 2020 |
| State | PA |
| Description | Back up camera image fades and screen becomes a shimmering color, problem is intermittent. |
| Category | Engine |
| Date | Nov 02, 2020 |
| State | AL |
| Description | Oil consumption on the 5. 0 liter v8 engine. The engine is consuming oil without evidence of an oil leak. Ford has a tsb for this 19-2365 which covers year model 2018-2020. There are other tsbs for older year models with this same engine. Ford says less than 1 quart of oil consumed in 3000 miles or less is normal. Their fix is a longer and wider dip stick and a software update. This does not fix the oil consumption. There is a problem with the design of the engine block within the cylinders. |
| Category | Electrical System |
| Date | Oct 27, 2020 |
| State | LA |
| Description | Backup camera not working correctly, sometimes it has a black screen |
| Category | Structure:body |
| Date | Oct 25, 2020 |
| State | AL |
| Description | The floor boards on the driver side is staying wet and has caused mold to form on the carpet this is a problem because mold is not good for your respiratory system. |
| Category | Unknown Or Other |
| Date | Oct 23, 2020 |
| State | MO |
| Description | As I was backing into a space the backup camera malfunctioned (went into static lines and them blacked out) I backed into a pole and dented the bumper. |
| Category | Electrical System, Power Train |
| Date | Oct 20, 2020 |
| State | MI |
| Description | Backup camera not working since march six months of calling the dealer they say its on back order. Hines park ford will not service the recall on the transmission. Got hung up on twice. Varsity ford same problem camera on backorder will not service recall. |
| Category | Power Train |
| Date | Oct 20, 2020 |
| State | NY |
| Description | Ratcheting sound on decel when engine and transmission are cold. Sound occurs while traveling at low speed between 800-1500 rpms on immediate decel. Tsbs exist for previous model years with the 10 speed transmission but not the 2020. |
| Category | Electrical System |
| Date | Oct 16, 2020 |
| State | FL |
| Description | Faulty backup and forward camera at inconsistent intervals. Camera will become very dark and view is distorted making it impossible to see where you are going from camera view. Truck was bought new in january 2020 and started having camera problems late this summer. With covid-19 not driving as much as before april. The cameras only work when backing up or pulling forward at low speed. Thus trying to park or exit a parking space cameras can be of no help if it is having its sporadic dark out. |
| Category | Electrical System |
| Date | Oct 14, 2020 |
| State | TX |
| Description | The rear camera is showing the image complitly distorted. I bought this truck 10-03-2020 and in one week lster the rear camera was not working all the images were blurry and distortion. At the full screen. |
| Category | Electrical System, Visibility/wiper |
| Date | Oct 14, 2020 |
| State | CO |
| Description | the rear window defroster came on for the first time in cold weather and within 10 minutes, the rear windshield shattered while in motion on a city street. My kids were in the back seat. Ford is not offering to cover the damage under the warranty or even investigate the issue. The truck has 2100 miles on it. |
| Category | Electrical System |
| Date | Oct 12, 2020 |
| State | TX |
| Description | Backup camera goes in/out. It will display a distorted screen and/or go black then display malfunction has occurred and to contact dealer. This has been happening since july 2020 and getting worse. This is a major safety concern . |
| Category | Electrical System |
| Date | Oct 08, 2020 |
| State | TX |
| Description | Backup camera appears distorted and often goes black. Intermittent issue. |
| Category | Electrical System |
| Date | Oct 03, 2020 |
| State | LA |
| Description | The rearview camera does not work - intermittently either blurs out or blacks out, sometimes goes to a blue screen with no functionality. This occurs when the vehicle is placed in reverse. |
| Category | Electrical System |
| Date | Sep 30, 2020 |
| State | GA |
| Description | Backup camera distorted and going blank while backing up on hot or rainy days . Last 3 months |
| Category | Engine |
| Date | Sep 30, 2020 |
| State | PA |
| Description | On september 27, 2020 at about 2:30 pm I was towing a camper approximately 150 miles with the auto start stop disabled by the button on the dashboard. I made a left turn from a stop at an intersection. When I turned the engine shut off and a warning message came on the dashboard that said 'auto start stop. Shift to p and restart engine'. Luckily I was able to avoid an accident and coasted to a stop on the side of the road. I restarted the engine and it stayed running. As I mentioned, I had disabled the auto start stop function at the beginning of the trip if this had happened at a busy intersection or where I couldn't have stopped my wife and I could have been in a serious accident or even been killed. I have read about this on the internet and it is not an uncommon occurrence. This is a serious defect that very likely will cause people to be hit and killed and should be recalled. |
| Category | Visibility/wiper |
| Date | Sep 25, 2020 |
| State | NJ |
| Description | This vehicle, which is otherwise required to have one, was delivered for lease with an inoperative backup camera on august 24, 2020. The camera is on back order from the manufacturer. It was disclosed to me that multiple vehicles from this manufacturer were experiencing problems but were still being sold as new vehicles. |
| Category | Unknown Or Other |
| Date | Sep 16, 2020 |
| State | OH |
| Description | The backup camera on the vehicle does not work properly. It will pixelize; give lines; or just show a blank screen with a contact dealership. This began happening approximately two weeks after purchasing the vehicle new. After contacting the dealership, they stated that they are having problems with all their 2020 model year vehicles with backup cameras and there is a back order. That was approximately two months ago. |
| Category | Power Train |
| Date | Sep 08, 2020 |
| State | TX |
| Description | The gear will not go into park and allow me to start. Also, the display indicates I am in the wrong gear display shows neutral but truck is in drive, display shows reverse but the truck is in neutral. This all happened after backing the truck up in revers, stopping and shifting to drive to pull forward and it wouldn't move. Then I could no longer put in park. The only way to get into park is to bang the gear shift forward forcibly. This all happened in the middle of a hotel parking lot. Ford roadside assistance was called but they were useless with no remedy. |
| Category | Air Bags, Seat Belts |
| Date | Aug 20, 2020 |
| State | NC |
| Description | I was in front end collision at approx 50 mph impact and seat belt did not lock and the airbags did not deploy. I hit steering wheel in collision |
| Category | Electrical System, Unknown Or Other |
| Date | Aug 16, 2020 |
| State | NY |
| Description | My truck is 5 months old and has been to the dealer 3 times to have the front camera fixed. They finally replaced the front camera and it still does not work. The truck has a front camera side cameras and a rear camera. Thousands of people have complained about different cameras not working and ford just ignores it or replaced the faulty camera with another seemingly faulty camera. Numerous reports and numerous vehicles have been to ford with the same issue, the cameras failing, front side and back up cameras. On a truck that cost as much as they do something as simple as a camera to help people back up and judge the distance pulling into parking spots is pathetic. Many people who don't drive trucks often rely on these cameras as a safety feature when backing up or pulling into spots to avoid hitting another car. The vehicle has to be moving 5mph or slower for the cameras to work and parked of moving they do not work. |
| Category | Unknown Or Other |
| Date | Aug 05, 2020 |
| State | PA |
| Description | Back-up camera malfunctioning, works less than 50% of the time, goes out sometimes when backing up. I am told this is a known issue on some ford vehicles, however they do not have a solution. Informed replacement back-up camera on back order, may have same issue. This has been occurring since I bought the truck, over 2 months. I believe this is a broad issue with ford auto's right now and the company is dragging their feet on what may be a costly solution. |
| Category | Service Brakes |
| Date | Aug 01, 2020 |
| State | VA |
| Description | Pre collision assist (w/aeb) the dispaly showing it is on but it does not work in emergency situation. Dealer was unable to fix the problem. The vehicle was on a city street going 25 miles per hour |
| Category | Unknown Or Other |
| Date | Jul 28, 2020 |
| State | MI |
| Description | Rear view camera not functioning properly. Issue has been ongoing for nearly a month, now. Often shows very garbled view when truck is shifted into reverse. Occasionally displays a message "camera is unavailable. Please contact your dealership." I followed up with the dealership (southgate ford, southgate, mi) and they informed me they cannot service this, as ford has not issued them a fix. They are completely unable to resolve the problem, and refused any further remediation. They recommended I call ford's customer support at 800-392-3673, which no longer appears to be functional, and did not allow me to talk to anyone or even leave a message. |
| Category | Steering |
| Date | Jul 26, 2020 |
| State | NC |
| Description | Brand new f-150 crew cab 4x4 v8. Currently have less than 700 miles. On three occasions upon starting there was no power steering assist. Each time I turned off the ignition and restarted. Power steering was available upon restart. Is power steering likely to quit while driving? |
| Category | Unknown Or Other |
| Date | Jul 07, 2020 |
| State | TN |
| Description | Ford tonneau truck bed cover came apart at 75 mph on I-10 in la. Rear third section weighing 10-20 pounds completely separated, luckily stayed on the truck bed. Fortunately it did not go airborne and strike the vehicle behind me. Cover was flipped in one section up, no securement is available at this position and directions are not visible. Vehicle (tonneau cover) only had 5,500 miles on it. |
| Category | Electrical System |
| Date | Jul 02, 2020 |
| State | AL |
| Description | Backup camera fails to work within days of truck purchase. Driver's side door lock does not engage with remote. Works only with key to access or lock. Estimated repair times given are weeks vs days. Unacceptable. |
| Category | Structure:body, Unknown Or Other |
| Date | Jun 30, 2020 |
| State | NJ |
| Description | Drove from new jersey to brooklyn, over the verrazzano parked and guess what... Tailgate was open with my tools exposed? Heading home nice driver in tunnel made me aware the tailgate was open. Finished driving through tunnel, pulled over to close tailgate for the third time on one day. *tr |
| Category | Latches/locks/linkages:tailgate:latch |
| Date | Jun 29, 2020 |
| State | NJ |
| Description | Tailgate opens on own even while driving. No warning that it has or is open. At highway speed the tailgate has opened allowing bed contents to spill out! *tr |
| Category | Visibility/wiper |
| Date | Jun 17, 2020 |
| State | NC |
| Description | Truck is brand new, odometer reads 310 miles. Windshield wiper motor broke first time I was trying to drive in the rain. Motor needs to be replaced. Vehicle was in motion, visibility was extremely limited. This was super dangerous due to driving curvy country back roads. *tr |
| Category | Engine, Suspension |
| Date | Jun 08, 2020 |
| State | CA |
| Description | Drive mode malfunction message appears in message center. Vehicle cannot chance drive modes, suspension stiffens up, and engine will go into low power mode or completely stalls. Message has randomly appeared about 6 times now. First error message appeared on first day of ownership at 118 miles. Vehicle currently has 1600 miles. 6th incident happened 2 days ago. *tr |
| Category | Unknown Or Other, Visibility |
| Date | Jun 08, 2020 |
| State | TN |
| Description | The back right passenger window shattered for no reason. The truck was sitting parked and locked. It shattered and bowed outward from the cabin. *tr |
| Category | Electrical System |
| Date | May 30, 2020 |
| State | TX |
| Description | Bought truck on 05/25/2020 . Today's 05/30/2020 . My truck has only 355. 7 miles and has a warning already ' charging system services now' . I been driving from galveston texas to webster tx. And the warning keep popping out driven and even on full stop. *tr |
| Category | Power Train |
| Date | May 25, 2020 |
| State | NH |
| Description | After 6 weeks of ownership and 1000 miles of usage, I had a few examples of potential transmission issues. First I had a couple of examples of clunks when beginning to drive immediately after start up. A couple days ago I had the worst experience yet. After pulling into a parking spot to wait for a curbside pickup, I turned off the engine for about 5 minutes. Upon restart, I shifted into drive and gave a little gas as I pulled away from spot going forward. There was a loud clunk and the truck jerked before driving normally. Even my wife noticed and made a comment on the severity of this instance. A little while later, still driving after the start up from parking spot, I experienced a hesitation when pulling away from stop light and slowed down to make a quick left turn. After turning, there was a noticeable hesitation before resuming normal driving conditions. Today once again I noticed a slight hesitation pulling from a stop light though not as sever as last time. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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I’ve had zero issues with my 2020 F150 FX4 5.0L regular cab. The Coyote engine is a beast, and still gets average of 19.5mpg.
Trying to get navigation issues fixed. 2cnd time I’ve had the truck to the dealer for this issue. Today left the dealership and the navigation did not even know where it was. First two trips were related to starter wiring, which I suspected and told them about, after I replaced the battery which did not work, and truck was towed 2 times to dealer. I’m a fan of Ford but I think I have a gremlin filled pos this time. Only 22000 Miles. I’m afraid I’m going to have to dump this truck and go to Toyota dammit
Purchased this “Brand New 2020 Ford F150 06/2020, Two months ago, I heard an annoying sound in the rear of the truck, the sound is like colliding between loss parts and hitting the bottom of the truck bed ., this sound appear when the truck began to turn back and when the truck started to start or when it started to stop gradually. The dealer service department said these sounds were due to clumps of insulation for the rear springs and they replaced these parts (clumps ), the sound reappeared after a week of repairing it and was worse than before, and now the service’s department says that this sound is normal in the Ford truck, I don’t believe what they said for this issue.s–pls if anybody has the same issue in his 2020 F150 let me know how he fixed it ,,
Just purchased a nice used 2020 F-150 XLT with 17K Mi , second day normal driving noticed while waiting for the signal to change to green the motor shut off , this happend several times before i got home. during these intances i noticed when slightly lifting off brake petal or slightly moving colume shift arm , the motor would start back up ! Has anybody experianced this or know why this is happening ?
2020 F150 with 3.5Ecoboost, IF the truck starts it will not come out of park. Then once you turn it off it will not turn back on. You can easily start it with the remote start then once the key is in the truck it will shut off. I have had the dealer address it twice, they replaced the PCM, still has not fixed the problem. It is unreliable and I don’t even want it anymore.
My 1,500 mile F150 King Ranch Console Media Bin Door was stuck in the closed position. My house keys were in the console so I had to force the door open, now the door won’t close. I see on the internet that there is a Ford TSB about this same problem for 2015 to 2019 F150s. On a call to setup an appointment, the dealer service person claims the door was redesigned so the TSB does not apply. So not sure what to expect when i go for appointment except I don’t believe I should be monetarily responsible for the failure repair.
2020 Ford F-150, what a piece of junk!!! Two weeks after purchasing my camera was failing. The recall was issued and it was 3 months before the new camera would even be available for replacement from Ford. Now I have 15 trouble codes popping up and I had to limp back to the dealership for repairs on 7-14-2021. They put me in a Ford Edge, which is not a truck. I bought a truck because that is what I need on a daily basis, not a mid size SUV! They have had my truck for two weeks with no updates or timeline as to when I would be back in my truck! They said they’ve called Ford for trouble shooting tips, but haven’t gotten anywhere. This post was on 7-29-2021
My 2020 F150 Platinum has had issues with transmission from the start. My first visit to the dealer (Joe Myers Ford) was @ 1000 miles with loud knocking noise when trying to accelerate (and fail)after being in park. At red lights often the car hesitates and you can feel the vehicle “trying” to move but doesn’t until I put it in park several times before it corrects itself. It was back at the dealer @ 12,000 miles, same issue and the dealership said they don’t have codes to bill Ford so they can’t explain it properly on the paperwork?? Yet, said they ran tests and it was fixed, found no problems. Today, @ 14,000 miles it’s back at the dearlership for the same issue! This should not happen to a new truck.
Bought a 2020 F150 in October, now after an app update on3/31/21, My front crash sensor and backup sensor is not working, also I get message that the app is not responding so I can’t start truck from inside My house, what’s up with this? Please tell Me this can be a simple fix!
Purchased this “Brand New 2020 Ford F150 02/14/2021 upon driving the vehicle, there is an obnoxious rattle from the dash along with a hump/warping, I advised the dealership where I purchased it from and the salesman said that’s just how it is, I then took it to service and they submitted the request to ford and got approval for a dash replacement still waiting on that to happen as it has been approximately two weeks. Today 03/08/2021 I notice lagging in the transmission when take off and when I start up the truck the whole truck moves.
2020 F-150 STX. Front camera has not worked since I bought the truck. Had an appointment and I couldn’t drop the truck off. When I went to the appointment the part they ordered for my truck was gone. Also the radio cannot be programmed. If you try once the truck is turned off the radio goes back to Am stations and you have to find a station manually.