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The 2020 Ford Escape is a completely redesigned model that the automaker says “brings style and substance to small SUVs.” Ford also maintains it’s “the best-performing, most fun-to-drive Escape ever.” But owners who find their doors and windows malfunction because of bad welding and broken hinges, their safety systems fail, batteries are faulty, engines and transmission have serious issues, and fuel systems leak, which creates a fire risk.
Click on other model year to view more problems: 2018 2019 2021 2022
Contents
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NHTSA Complaints for the 2020 Ford Escape
| Complaint Category | Number of Complaints |
|---|---|
| Unknown Or Other | |
| Structure:body | |
| Electrical System | |
| Power Train | |
| Fuel System, Gasoline | |
| Engine | |
| Visibility/wiper | |
| Structure:body:door | |
| Latches/locks/linkages:doors:latch | |
| Lane Departure: Blind Spot Detection |
Most Common Problems with the 2020 Ford Escape
Since it was released in the fall of 2019, the Escape has certainly been turning heads. But not always in a good way. By mid-November 2022, Ford had issued 10 recalls, four of which relate to fires and fire risks. The rest increase the risk of crashes and/or injuries. Affected components are airbags, the electrical system, the engine and engine cooling, the gasoline fuel system, the powertrain, seats, structure, tires, and visibility.
Complaints to the National Highway Traffic Safety Administration (NHTSA) have also been mounting up. Between November 30, 2019, and March 14, 2023, 244 had been lodged. These relate to the components listed above as well as backover prevention, electronic stability control, exterior lighting, forward-collision avoidance, the fuel/propulsion system, lane departure, latches/locks/linkages, steering, suspension, vehicle speed control, visibility/wiper, and wheels, as well as parking, service, and air brakes.
Those that attracted the most complaints are the structure of the vehicle (nearly a quarter), the electrical system, the powertrain, engine, and the gasoline fuel system. Quite a lot of complaints attribute problems to more than one component.
Ongoing Investigation
Additionally, there is an open NHTSA Office of Defects Investigation (ODI) into rearview camera noncompliance. It also affects a whole lot of other vehicles manufactured by Ford vehicles, 620,246 of which have been recalled. NHTSA Campaign Number 20V575000, dated September 23, 2020, states that the rearview camera may intermittently display a blank or distorted image because of a poor electrical connection.
According to the investigation summary of NHTSA Action Number RQ21002, prior to the recall, the NHTSA’s Vehicle Research and Testing Center informed the ODI of a trend of 2020 Escape vehicles with rearview camera malfunctions. So, the IDO contacted Ford and then met with representatives to discuss the issue. The ODI opened the RQ “to investigate both the timeliness and scope of Ford’s rearview camera recall (20V-575) and Ford’s compliance with reporting requirements.”
In other words, it was the ODI that prompted the recall.
Problems with the Structure
If the bones aren’t good, it’s impossible to have a relaxing drive. With the Ford Escape, customers can’t stop complaining about structure-related concerns that appear to affect the integrity of the Escape. Complaints cover various structural issues, including tailgates/liftgates that malfunction, opening and closing at random. But the most common are related issues that affect the doors and windows of the SUV. They range from broken spot welds and broken door hinges, to badly malfunctioning doors and windows.
Typical complaints state that the doors start making loud popping or snapping noises when you open or close them as the tack welds for the hinges break. Also, windows only go halfway down unless closed manually and doors don’t open fully.
Structural Door and Window Issues
This complaint from an owner in Mississippi says it all. “My driver side front door started making this popping noise when I opened or closed the door. And then, within a week, the black arm bracket/spot weld broke off the door. There is no damage to the door to cause this issue. It just happened randomly and the vehicle is under two years old. This shouldn’t be happening. I don’t feel safe driving this vehicle as I cannot even open the door all the way for fear it will fall off or (cause) further damage.” Predictably the complaint mentions that, “It’s affecting my window as well. It doesn’t roll down due to this hinge being broken. I do not know if it has affected any other safety features on the door.”
An owner from Wisconsin says that “the driver door was stuck open. Upon closing, the door limiter broke off and pushed against the window track making it impossible to roll the window down. I have contacted Ford twice about this, with no resolution yet. The Ford body shop says that the only fix’ is replacing the entire door for a price tag of nearly $2K. They have not acknowledged a manufacturer’s error or defect to correct this problem. My dealer is aware of other similar occurrences to 2020 Ford Escapes.”
A Georgia owner had the same problem and complained that the dealership was “just tack-welding the door back together which is also not acceptable.” Like other Escapes, the problem also effects the use of the windows. And this is not the first major problem the owner has faced. Other problems include a caliper falling off the car, seals around windows and lights failing, allowing water inside the door, and electrical issues.
No Warranty Coverage
Owners are also extremely unhappy that there is no warranty coverage or recall coverage on the vehicle, even on the extended warranty. An owner from Ohio states that when she opened her car door “it sounded like it was falling off. I got my husband; we looked at it and could see nothing.” Then they “called 5 Ford dealerships because I have the premium warranty with 100,000 miles (of) coverage. I was told what was wrong with my car (was that) the welds inside the door were broken and that it wasn’t covered under the warranty… and it’s about $3,000 to fix the car.” But it didn’t solve the problem because she was told not to roll my window down because it would likely break. “I was also told that this is a problem with the Ford Escapes. All 5 dealerships know of this issue.”
An owner from LA states that Ford is aware of the problem but “refuses to repair this serious safety issue as the vehicle in question has more than 60,000 miles on it and is not eligible for standard warranty repair. As per Ford Motor Company documents, the entire door and check assemblies must be replaced to correct the problem. Ford’s documents also indicate that all 2020 and 2021 Ford Escapes are affected by this defect which they are refusing to repair.”
Problems with the Electrical System
Moving away from the structure, it’s time to look at the electrical system, which runs throughout the entire vehicle. Again, Ford simply can’t make good on promises when installing defective equipment inside the SUV.
One NHTSA complaint lists a bunch of features that simply don’t work. “Back-up camera erratic, blind-spot indicator on passenger side mirror erratic, lift-gate opens sometimes just by walking behind vehicle or will come down on its own when open. Once, the SYNC 3 screen was extremely hot to the touch and the controls were frozen. This happened after start-up and the screen took a long time to boot up. Our local Ford Service Department is aware of these problems (and actually saw the back-up camera go spastic). Apparently, Ford is aware of the camera problem, but the replacement cameras give the same problem.”
Even Ford talks about troubles with Service Bulletin #SSM 48833. It states that the app doesn’t actually remotely start the vehicle as it should. This is something that Ford engineers will need to work on. In relation to the other issues, replacing bad parts with more defective components isn’t going to solve anything, but at least Ford recognizes the problems. That’s the first step in any self-help program.
A Problem Ford Knows
Ford’s communication, SSM 50150, dated September 24, 2021, warns dealerships that 2020-2021 Escape vehicles “may exhibit cracks or broken spot welds in the left front door at the check arm attachment point in the door assembly.” The “appropriate repair for this condition,” is to replace the door assembly and door check arm.
It didn’t take long for owners to realize that this was a known issue. An owner from Massachusetts who references SSM 50150 in a complaint describes how the driver’s door frame “has a fracture spot weld on the inside of the door, causing the window to fail to move up or down as needed. The failure caused the door to make a lot of grinding and cranking sound while being opened out wide. I took the vehicle to the dealer who diagnosed that the door either needed to be replaced or just the inner portion of the door needed to be repaired. Ford would not cover the cost of repair.”
Despite this, there are dealers who deny any knowledge of this problem. For instance, in an NHTSA complaint, a New Hampshire owner describes calling the dealer about window and door hinge problems. After inspecting the vehicle, the service manager asked if the car had been in an accident. “It was obvious I had not been in an accident. He stated they had never seen anything like that before.” This is when the owner realized “that all the welds on the bracket that holds the door check had failed. The bracket was down inside the door panel. Because it was catching it was making the snapping sound. When the window hit it, it would automatically go back up.”
It’s worth noting that in May 2022, Ford issued a recall for a few 2020 Escape SUVs because of insufficient welds inside the high voltage battery. It warns that this might cause batteries to fail, resulting in a loss of drive power.
Electrical System Problems
Moving away from the structure, it’s time to look at the electrical system, which runs throughout the entire vehicle. Issues range from safety system failures and delayed acceleration to battery problems and, of course, rearview/backup camera malfunctions. There are also complaints about error messages like Stop Safely Now that displays just before the car turns itself off.
Safety System Failures
While some owners experience specific safety system failures, others experience all kinds of issues. For example, an owner from Illinois constantly experiences the passenger-side blind spot warning indicator coming on when there aren’t any vehicles around the Escape. At other times, when there are vehicles in the blind spot, it doesn’t come on. “This is a safety problem. The indicator cannot be trusted. Many owners report this same problem on forums. Ford has no solution.”
An owner from Texas reports simultaneous failures of safety systems. These include Cross Traffic System Fault, Blind Spot System Fault, complete climate panel failure (defroster, heater, ventilation, and so on), as well as failures of power windows, power seats and an inability to open the rear hatch of the SUV. There are also warnings about intermittent Drive Mode Not Available, and the windows sometimes fog suddenly. Most of these failures happen when driving or starting the vehicle.
Another NHTSA complaint lists a bunch of features that simply don’t work. “Back-up camera erratic, blind-spot indicator on passenger side mirror erratic, lift-gate opens sometimes just by walking behind (the) vehicle or will come down on its own when open. Once, the SYNC 3 screen was extremely hot to the touch and the controls were frozen. This happened after start-up and the screen took a long time to boot up. Our local Ford Service Department is aware of these problems (and actually saw the back-up camera go spastic). Apparently, Ford is aware of the camera problem, but the replacement cameras give the same problem.”
Stop Safety Now Issues
This issue is considered by owners to be an electrical system and/or powertrain issue.
An owner from California experienced the Stop Safely Now light malfunction. The SUV stopped in a traffic lane and stopped. “I attempted (to) restart without success, but I could also not get the transmission out of park while waiting for (the) tow truck. I was then unable to restart the engine while the visual displays continued working. After about 20 minutes everything powered down and I was then able to restart. Very glad no traffic hit me.”
An owner from Oregon had the same malfunction. When the Stop Safely Now warning popped up, the car slowed down. He pulled over and it stopped. “I couldn’t start it, and the engine and battery lights were red. The start button was flashing green. I sat there, with traffic passing by, unable to start the car or turn it off, as it appeared it was in accessory mode.” After about 20 minutes, another message appeared – “System off to save battery mode…” His concern is that when this happens the “potential danger to this vehicle getting rear-ended seems great.”
Battery Problems
Battery problems are varied but real, and causing a multitude of problems for owners. Some batteries drain at night while others fail completely.
An owner from Missouri had a 2020 Escape enter “deep sleep mode” when it hadn’t been started for 2-3 days. The SUV, which had less than 300 miles, had to be towed to a dealership for a full 12V battery recharge.
When a Maryland owner’s 2020 Ford Escape Titanium Hybrid did not start, it was towed to a Ford dealer. They diagnosed battery failure and put in a new one. “When we drove away from the dealer, the car was disabled within one mile. They now say it wasn’t the battery, it was the battery converter, which I understand to be the equivalent to the alternator in non-hybrids. The vehicle is under new car warranty. My wife was fortunate she was in the right lane and could pull onto the shoulder with minimal steering control.”
An owner from Washington had his 2020 Escape go “stone dead” twice, “with no electrical response of any kind.” He needed a physical key to unlock it. After 10 days in the dealer’s shop, they did some “warranty work.” But the symptoms recurred. Buying a more robust charger solved the problem for a while. After some online research in forums, he decided a fix would be to get a larger AGM battery. “With its greater capacity and faster charging capacity, it can better handle the parasites in the electrical system.”
It’s worth noting that in May 2022, Ford issued a recall for a few 2020 Escape SUVs because of insufficient welds inside the high voltage battery. It warns that this might cause batteries to fail, resulting in a loss of drive power.
Engine and Powertrain Problems
Problems relating to the engine and powertrain are varied. Sometimes owners file their complaints as one or the other problem, sometimes as both. For instance, an owner from North Carolina finds that when the Escape won’t shift into reverse, both the transmission and check engine warning lights come on. In this case, the transmission needed to be replaced.
Some issues are linked to the electrical system, others appear to be nebulous problems Ford dealers aren’t sure how to fix. For instance, an owner from Michigan was driving on a highway on a very snowy, windy day when the Escape started “bucking, losing power, and flashing (its) engine light.” The driver got to a gas station and was towed to a dealership. “bucking, losing power and flashing engine light.”
An owner from Florida has a similar issue. The car loses power and won’t go any faster than 15 mph. An owner from Texas had this issue too, also getting the Stop Safely Now error message. “The gas motor fails to turn on and the electric motor and battery are too small to power the vehicle for more than a few hundred feet. The dealer performed TSB20-2365 back in November 2020 to fix this problem. But now 22 months later it has returned.”
Acceleration Issues
Sluggish acceleration seems to be another major issue with the 2020 Ford Escape, but Ford appears to be ignoring the problem. For instance, an owner from New York states that “the car continually has delayed acceleration. It revs and drives 2.5 mph for several seconds before it lurches into gear. It’s extremely unsafe and I’m concerned about it happening on the highway. Ford is refusing to take an appointment with me to assess the safety of the vehicle until 2-3 months out (won’t even put my name on a waitlist) and will not offer a loaner vehicle in the interim. The car has 15,000 miles on it and is under warranty.
An owner from Florida states in a complaint that “while driving 76 MPH with the cruise control activated, the vehicle inadvertently decelerated without warning.” He was unable to accelerate but eventually managed to restart and drive on. There was no official diagnosis, but “the mechanic stated that the power module was possibly inoperable. The vehicle was not repaired. The manufacturer was contacted, and a case was filed, and stated that the vehicle needed to be diagnosed.”
But there are also complaints of it accelerating randomly, and certainly not sluggishly. For instance, an owner from Michigan describes how the Escape “The vehicle unexpectedly accelerated and crashed into the vehicle in front of me. Collision assistance did not activate, and there was no audible warning. The vehicle accelerated with such force that both cars were damaged.”
Fuel System Problems
A safety risk recall issued by Ford on November 18, 2022, states that as many as 521,746 Ford Escape and Bronco vehicles with 1.5-liter engines may have fuel injectors that could crack and leak fuel inside the engine compartment. In the event of a fuel leak, an ignition source like a hot engine or exhaust components could spark a fire. NHTSA Campaign Number 22V859000 tells dealers to “update the engine control software to include fuel injector leak detection and install a drain tube, free of charge.” Ford’s number for the recall is 22S73.
Earlier in the year, on March 25, 2022, Ford issued another safety recall, 22V-191 (22S21) for 345,451 Escape and Bronco vehicles for what turned out to be the same defect. The warning was that it was a fire risk that increased the risk of injury. A warning sign would be oil smoke and/or smell coming from under the hood. But the so-called remedy was different. Here, damaged or leaking full-load oil separators would be replaced free of charge. Because of this, the new recall states that any vehicles fixed under the old recall would “need to have the new remedy performed.”
Up until mid-March 2023, most of the NHTSA complaints about the gasoline fuel system stated that the parts needed for the 22V-191 recall repair were still not available. But there are a few complaints from owners who have experienced the failure that prompted the recall.
NHTSA Complaints about the Fuel System
A complaint from an owner in Pennsylvania describes how his 2020 Escape caught fire and was totally destroyed on September 20, 2022. While driving with his wife and daughter, he noticed that the coolant temperature warning light was illuminated. At the same time, the temperature gauge indicated that the vehicle temperature was normal. Then he noticed smoke coming out from underneath the hood of the vehicle. He parked and they all got out of the SUV just in time. Ford was unable to assist, “as the vehicle was not under recall.” Presumably this was the first recall, because he got the second recall notice shortly after the incident.
Several other owners state that there were other issues before they noticed a strong smell of gasoline in their vehicles. Generally, dealers weren’t of any assistance.
In May 2022, an owner from Nevada noticed rattling sounds from under the SUV. Also, while driving, it wouldn’t accelerate properly. And there was an abnormal fuel odor inside the cabin of the vehicle. The dealer “found no cause for the failure.” It persisted, and eventually, he also received the recall notice.
An owner from Missouri had acceleration issues as well a smell of burning in the Escape. In this case, the dealer made the right diagnosis, but the parts for repair weren’t available.
An owner from California says the steering wheel was shuddering. The dealer said it was “a transmission shudder,” but that the vehicle was operating as designed. There was no diagnosis of the odor, but he did get a recall notice. Of course, the parts weren’t available – and that was in mid-January 2023.
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Complaint Data
| Category | Fuel System, Gasoline |
| Date | Mar 20, 2023 |
| State | GA |
| Description | The contact owns a 2020 ford escape. The contact received notification of nhtsa campaign number: 22v859000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Latches/locks/linkages |
| Date | Mar 20, 2023 |
| State | MI |
| Description | The contact owns a 2020 ford escape. The contact stated that on various occasions, the driver's door was creaking while being opened or closed. The contact stated that the failure persisted, and that the driver's door and window failed to close as designed. The contact noticed that the driver's door hinge was loosened. The vehicle was towed to a local dealer, where it was diagnosed that the driver's door needed to be replaced. The contact stated that the hinge was removed; however, the vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the warranty had expired. The approximate failure mileage was 29,000. |
| Category | Structure:body |
| Date | Mar 18, 2023 |
| State | TX |
| Description | My vin 1fmcu0h64lua76372 is not included in the recall 49399 but I have warped instrument panel upper section panel upper section near the defrost grill on the passenger side ford has tried to fix but said they did not have the correct parts, how they fixed it was not appropriate and was still warped. The instrument panel has become warped back to before the fix. Can this id be updated to include additional vins ? Nhtsa id number: 10184635 manufacturer communication number: ssm 493992020 ssm 49399: |
| Category | Fuel System, Gasoline, Fuel System, Gasoline |
| Date | Mar 17, 2023 |
| State | NH |
| Description | The contact owns a 2020 ford escape. The contact received notification of nhtsa campaign number: 22v859000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Fuel System, Gasoline |
| Date | Mar 17, 2023 |
| State | OH |
| Description | The contact owns a 2020 ford escape. The contact received notification of nhtsa campaign number: 22v859000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Structure:body |
| Date | Mar 17, 2023 |
| State | TX |
| Description | Opened the drivers side door to get out of the car and heard a crack and the door would barely open. Hard to get in and out of and the window won't roll down. Definitely a safety issue. It has not been in a collision nor has the wind caught the door. The car is only 3 years old. |
| Category | Latches/locks/linkages:doors:latch, Structure:body:door |
| Date | Mar 16, 2023 |
| State | PA |
| Description | The contact owns a 2020 ford escape. The contact stated while opening the front driver's side door, the door failed to open completely. The contact had to forcefully pull the door handle for the door to open. The contact became aware that the latch was welded incorrectly. The vehicle was taken to the dealer and the dealer stated that the front driver's side door needed to be replaced. The vehicle was not repaired because the door was not available. The manufacturer was not contacted. The failure mileage was 19,000. |
| Category | Electrical System |
| Date | Mar 15, 2023 |
| State | WA |
| Description | Vehicle has gone stone dead on two occasions with no electrical response of any kind. Physical key was required to unlock. First was 11/21/22 at 9,733 miles. Vehicle spent 10 or so days in the shop while problem was traced and some warranty work was done. Second was 3/11/23 with same symptoms. Dead first thing in the morning. Mileage was 12,470. Based on first experience, purchased a robust charger and brought the car to 100 charge and problem solved for the short term. Online forums mention this as a common problem for this and the 2021 escape hybrids. Fix seems to be getting a larger agm battery which, with its greater capacity and faster charging capacity can better handle the parasites in the electrical system. In the runup to both 'deaths' the vehicle's computers began shutting down accessories such as remote start, handle touch unlocking, etc. All I ask is a replacement of the 12 volt battery with the larger 70ah agm battery (ford part bagm48h6760). My wife and I have one car. She has a disability. I purchased this car to give her easier entrance and exit. It never occurred to me that it would not start reliably. |
| Category | Electrical System, Engine, Power Train |
| Date | Mar 14, 2023 |
| State | CO |
| Description | Vehicle enters deep sleep mode within minutes of parking and won't start again until it is jump started. This software problem has left me stranded three times. |
| Category | Power Train |
| Date | Mar 14, 2023 |
| State | WV |
| Description | The contact owns a 2020 ford escape. The contact stated while driving approximately 30 mph and going over a bridge, the vehicle lost traction. The vehicle spun 360 degrees and spun off the bridge and then back onto the roadway. The contact attempted to steer the vehicle in a forward direction; however, the vehicle failed to steer forward direction while turning the steering wheel. The contact that she heard an abnormal "thumping" noise coming from underneath the floorboard. The contact was able to regain control of the vehicle. The contact stated that the awd, pre-collision assist, and power train malfunction" warning lights were illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the awd module needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to ford customer satisfaction program: 21b19 awd module (power train). The failure mileage was approximately 64,000. |
| Category | Fuel System, Gasoline |
| Date | Mar 13, 2023 |
| State | MI |
| Description | The contact owns a 2020 ford escape. The contact received notification of nhtsa campaign number: 22v859000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The dealer was contacted by phone and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. Parts distribution disconnect. |
| Category | Fuel System, Gasoline |
| Date | Mar 13, 2023 |
| State | MI |
| Description | The contact owns a 2020 ford escape. The contact received notification of nhtsa campaign number: 22v859000 (fuel system, gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Structure:body |
| Date | Mar 13, 2023 |
| State | TX |
| Description | 2020 ford escape only 41k miles broken spot welds in left front door check arm attachment points .. Started making popping noise when opening door and know have trouble with opening g and closing door and ford won't fix it 😑 |
| Category | Fuel System, Gasoline |
| Date | Mar 10, 2023 |
| State | NY |
| Description | The contact owns a 2020 ford escape. The contact received notification of nhtsa campaign number: 22v859000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The local dealers: sayville ford (5686 sunrise hwy, sayville, ny 11782: (631) 573-0338) and steven's 112 ford (507 ny-112, east patchogue, ny 11772: (631) 475-1133) were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Engine |
| Date | Mar 09, 2023 |
| State | NJ |
| Description | 3. 09. 2023 I received a 2nd recall notice letter from ford last week that the parts are now available and to contact my dealer to schedule an appt. I just contacted my dealer, and was told that the parts are extremely constrained from ford to the dealers, with them stating they are only getting 2-3 repair kits per week. I was placed on a list, and apparently am number 65 in the waiting queue and it may be 4-6 months before I get a call back. While my car is operating fine, I find it extremely deceiving that customers would be contacted saying the parts are available, when they clearly are not. I doubt you can do anything, but did want to report this as it certainly can impact the statistical chance of my vehicle being impacted by this recall. Regards, |
| Category | Fuel System, Gasoline |
| Date | Mar 08, 2023 |
| State | CO |
| Description | The contact leased a 2020 ford escape. The contact received notification of nhtsa campaign number: 22v859000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Suspension |
| Date | Mar 08, 2023 |
| State | FL |
| Description | November 18, 2022 had my car for 22 months when I took it for oil change I reported a noise when turning the steering wheel. Ford mechanics decided it the front shocks. Part # lx6z18124eq was ordered at that time. As of today 3/8/2023 it is still on back order. The noise is getting louder. I have been in contact with ford which has expedited the part about 3 - 4 weeks ago. Still not at dealership. I have never had so much problems with a new car. Ford denied the buy back or lemon law for fl stating it was after the 24 month warranty which is false. I'm wondering what else can I do if anything. |
| Category | Engine |
| Date | Mar 07, 2023 |
| State | MI |
| Description | The contact owns a 2020 ford escape. The contact is filing a complaint due to the manufacture not having the parts available in a timely manner. The contact stated that she was informed by her manufacture ford that her vehicle was apart of a recall. The contact waited to receive notification saying that parts were available. The contact stated that after she received the letter she began to contact deals and in some case take the vehicle in person to try to get the recall repaired on her vehicle. To no avail the dealers told her they have not have parts months. The manufacture is aware of this failure and informed contact she would have to wait they were not sure when the parts would become available. |
| Category | Fuel System, Gasoline |
| Date | Mar 07, 2023 |
| State | TX |
| Description | The contact owns a 2020 ford escape. The contact received notification of nhtsa campaign number: 22v859000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Latches/locks/linkages |
| Date | Mar 07, 2023 |
| State | IL |
| Description | The contact's grandmother owns a 2020 ford escape. The contact stated that the driver's side door failed to operate as needed. Additionally, the driver's side window failed to roll down. The contact related the failure to technical service bulletin: 15-0052 (door latch). The manufacturer was made aware of the failure and referred the contact to file a complaint with the nhtsa hotline. The failure mileage was approximately 50,000. |
| Category | Engine, Latches/locks/linkages:doors:latch |
| Date | Mar 06, 2023 |
| State | NC |
| Description | The contact owns a 2020 ford escape. The contact stated that she heard a cracking sound in the front driver's side door. The contact then stated that the front driver's side window failed to operate as designed. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that an unknown front driver's side door latch assembly part needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vin was not included in a recall. The contact was advised to call the nhtsa hotline. The failure mileage was approximately 74,000. |
| Category | Structure:body |
| Date | Mar 06, 2023 |
| State | VA |
| Description | For no apparent reason, driver side door malfunctioned in early march 2023. Every time the door was opened it would make a horrible popping sound. No accidents or incidents at all with the car, was bought new in feb. 2021. This morning when the door was opened it sounded like something snapped, now the door will just swing wide open so I have to hold the door and barely open to squeeze in and out or it won't shut correctly. Called ford dealership and was advised to take to a body shop for repair, which would involve replacing the left front door check arm and door because the spot welds break on the driver door check arm attachment point, at a price point of over text="Who are we? We are Lemberg Law, a Consumer Law Firm" smalltext="Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win." img="balance" color="green"k. They stated that is is a common occurrence on the 2020 escapes, because of a manufacturer defect. This is mentioned in the nhtsa id #10201603. If a door will not properly shut or window properly open it won't pass a safety inspection for any state. |
| Category | Engine, Vehicle Speed Control:accelerator Pedal |
| Date | Mar 02, 2023 |
| State | AR |
| Description | The contact owns a 2020 ford escape. The contact stated that after coming to a stop at a traffic light or stop sign, when the accelerator pedal was depressed, the vehicle nearly stalled. The vehicle then lunged forward at an excessive speed. The contact stated no warning light was illuminated. The contact stated that the failure was at first intermittent but became more frequent. The contact had driven the vehicle to a local dealer, where it was diagnosed and determined that the failure could not be duplicated. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 25,000. |
| Category | Structure:body |
| Date | Mar 02, 2023 |
| State | IL |
| Description | Driver side door hinge broke away from the frame and as a result you cannot open the drivers door nor can you roll down the window because of this I have to climb over into the passenger side to get out of the car... If I am in a wreck or the car catches on fire I cannot get out from the driver's side. If I am unconscious because of an accident , rescuers cannot get to me because of the door hinge.. Warranty will not pay for repair.. This is a safety issue |
| Category | Latches/locks/linkages |
| Date | Mar 01, 2023 |
| State | MD |
| Description | The contact owns a 2020 ford escape. The contact stated while the vehicle was parked, the driver's side door was making abnormally loud sounds while opening and closing the door. The contact stated that the latch on the door fractured, causing the door to swing open unintendedly. Additionally, it was difficult to roll the window up or down. There was no warning prior to the failure. The vehicle was taken to a dealer, and it was determined that the door welds were fractured causing the failure. The vehicle was not yet repaired. The manufacture was notified of the failure. The failure mileage was approximately 22,000. |
| Category | Structure:body, Unknown Or Other |
| Date | Feb 27, 2023 |
| State | OK |
| Description | I purchased this car brand new in july of 2020. In the fall of 2022 the driver side door started making a popping sound when opening and closing and wouldn't close properly. At this point the window started not going down all the way. I took it in to the dealership and was told that the regulator would have to be replaced. They ordered the part and when it came in they replaced it but they discovered that the welds on the bracket holding the check strap to the inside of the door had come detached and the track had become bent and was actually keeping the window from going down. They said that it could not be repaired and the whole door would have to be replaced. To me this sounds like a factory defect and ford should be responsible for 100% of this replacement. I was outside of my factory warranty so I would be out of pocket for the replacement. The service advisor reached out to ford to ask what they could do. Ford offered to cover a portion of the expense but still left me with an out of pocket amount that I can't afford to pay. This car was barely 2 years old when this happened and this should not be happening under normal use. The dealership riveted the bracket back to the inside of the door and it's a temporary fix but the window still doesn't go down. It is a major inconvenience and I'm concerned if in an emergency I won't be able to get my window down. I'm paying good money for a new car and should not be having this issue. Ford you are responsible and you should pay for this replacement! I've seen many complaints about this very same issue. |
| Category | Latches/locks/linkages:doors:latch |
| Date | Feb 24, 2023 |
| State | NJ |
| Description | The contact owns a 2020 ford escape. The contact stated that the driver's side door failed to close, and the window failed to operate as needed. The vehicle was taken to the dealer, where the failure was diagnosed as a spot weld failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 10,500. |
| Category | Electrical System:body Control Module:software, Power Train |
| Date | Feb 23, 2023 |
| State | GA |
| Description | The contact owns a 2020 ford escape. The contact stated while having an annual inspection on the vehicle, the inspector informed her that the computer was not reading the vehicle and advised her to contact the dealer. The vehicle was taken to the dealer and the dealer stated that an unknown module needed to be updated. The contact was unsure of what module needed to be updated. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer advised her to file a complaint with the nhtsa hotline. The failure mileage was 140,800. |
| Category | Electrical System, Structure:body |
| Date | Feb 22, 2023 |
| State | MA |
| Description | The driver door frame has a fracture spot weld on the inside of the door, causing the window to fail to move up or down as needed. The failure caused the door to make a lot of grinding and cranking sound while being opened out wide. I took the vehicle to the dealer who diagnosed that the door either needed to be replaced or just the inner portion of the door needed to be repaired. Ford would not cover the cost of repair. Manufacturer is aware of the problem and has released a tsb about the issue manufacturer communication number: ssm 50150 nhtsa id number: 10201603 |
| Category | Power Train |
| Date | Feb 22, 2023 |
| State | VA |
| Description | Unknown- transmission seems to shift roughly. Transmission message popped up briefly for a second and then disappeared |
| Category | Fuel System, Gasoline |
| Date | Feb 21, 2023 |
| State | NJ |
| Description | The contact owns a 2020 ford escape. The contact received notification of the nhtsa campaign number: 22v859000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that the parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Fuel System, Gasoline |
| Date | Feb 21, 2023 |
| State | GA |
| Description | The contact's wife owns a 2020 ford escape. The owner received notification of nhtsa campaign number: 22v859000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted about the recall and the contact was informed to only drive the vehicle whenever necessary and to park the vehicle away from structures. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Structure:body |
| Date | Feb 20, 2023 |
| State | NY |
| Description | Driver side door internal function has failed. Door window not functioning properly, not opening correctly and does not stay open in position. |
| Category | Engine And Engine Cooling, Fuel System, Gasoline |
| Date | Feb 17, 2023 |
| State | CA |
| Description | The contact owns a 2020 ford escape. The contact stated that while driving at various speeds, there was a burning odor detected. The check engine warning light was illuminated. The contact also stated that after starting the vehicle, the vehicle lost motive power. After several attempts, the vehicle restarted. The contact stated that upon entering the vehicle, there was an abnormal odor detected inside the cabin of the vehicle. The contact received notification of nhtsa campaign number: 22v191000 (engine and engine cooling) and 22v859000 (fuel system, gasoline). The vehicle was not yet taken to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. |
| Category | Power Train |
| Date | Feb 16, 2023 |
| State | NC |
| Description | The contact owns a 2020 ford escape. The contact stated that the vehicle failed to reverse while the transmission was shifted into reverse(r). The transmission and check engine warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with diagnostic trouble code (dtc): p0766 (shift solenoid "d" performance/stuck off) and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to technical service bulletin: 21-2421 (fwd - 1. 5l - 8f24 transmission - no reverse engagement with dtcs p0766 and p2703) however, the vehicle was not covered under the tsb. The failure mileage was approximately 19,000. |
| Category | Latches/locks/linkages, Visibility:power Window Devices And Controls |
| Date | Feb 13, 2023 |
| State | MD |
| Description | The contact owns a 2020 ford escape. The contact stated that there was an abnormal cracking sound coming from the front driver's side door hinge. The contact stated that the failure progressively worsened, with the front driver's side door being difficult to close properly. The contact also stated that the front driver's side window failed to roll down after several attempts. Upon investigation, the contact discovered that the window failure was also related to the door failure. The dealer was notified of the failure and provided an estimate for an inspection. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 76,000. |
| Category | Engine, Fuel System, Gasoline |
| Date | Feb 10, 2023 |
| State | MO |
| Description | The contact owns a 2020 ford escape. The contact stated that on separate occasions while driving at an undisclosed speed, the vehicle intermittently hesitated and stalled. The contact stated that on multiple occasions he was able to restart the vehicle. The service engine warning light was illuminated. Additionally, the contact stated that while the accelerator pedal was depressed, the vehicle failed to respond as needed. The contact stated that on another occasion he smelled a burning odor throughout the vehicle. The vehicle was towed to the dealer where it was diagnosed that the engine control software needed to be updated along with unknown repairs. The vehicle was not repaired. The contact stated that he became aware that the vin was included in the nhtsa campaign number: 22v859000 (fuel system, gasoline) from the low jack app. The manufacturer was notified of the failure and the contact was informed that parts would be available within two years. The contact was advised to call the nhtsa hotline for assistance. The failure mileage was approximately 63,000. |
| Category | Fuel System, Gasoline, Fuel System, Gasoline |
| Date | Feb 10, 2023 |
| State | MI |
| Description | The contact owns a 2020 ford escape. The contact received notification of the nhtsa campaign number: 22v859000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Air Bags, Latches/locks/linkages:doors:latch |
| Date | Feb 09, 2023 |
| State | NE |
| Description | The contact owns a 2020 ford escape. The contact stated while driving at an undisclosed speed and making a right turn, another vehicle crashed into the front driver's side of the vehicle. The air bags did not deploy. The contact sustained whiplash and neck pain. The contact had not sought medical attention. The contact stated that upon attempting to open the front driver's door, the door failed to open immediately. The contact then pushed the door with excessive force and it opened. The contact related the failure to ford technical service bulletin number: 22-2246. The contact was able to exit the vehicle. A police report was filed. The contact's grand-son met her at the scene and assisted her with driving the vehicle to a nearby autobody center. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired for air bags and door failure. The failure mileage was approximately 12,700. |
| Category | Structure |
| Date | Feb 09, 2023 |
| State | MO |
| Description | The contact owns a 2020 ford escape. The contact stated while opening the front driver's side door, there was an abnormal popping and snapping sound while the door was being opened or closed. The contact stated that the failure made it more difficult to open and close the door securely. The contact stated that the window had also stopped operating and no longer was able to be raised or lowered. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the driver's side door spot weld had fractured and needed to be rewelded. The vehicle had not been repaired. The contact researched online and related the failure to nhtsa id number: 10201603 (structure). The manufacturer had been informed of the failure. The failure mileage was 43,640. |
| Category | Latches/locks/linkages:doors:latch |
| Date | Feb 06, 2023 |
| State | PA |
| Description | The contact owns a 2020 ford escape. The contact stated that the driver's side door failed to close securely. The vehicle was taken to the dealer and the door latch was replaced; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the nhtsa hotline. The failure mileage was unknown. The vin was not available. |
| Category | Back Over Prevention: Rearview System Braking, Electrical System, Lane Departure: Blind Spot Detection |
| Date | Feb 03, 2023 |
| State | TX |
| Description | Reoccurring simultaneous failures of safety systems "cross traffic system fault ", "blind spot system fault", complete climate panel failure (defroster, heater, ventilation, ...), accompanying failures of power windows, power seats and most recently the ability to open the rear hatch of the suv. Warnings about intermitent "drive mode not available". All of the above can occur suddenly when driving or at starting. Windows fog suddenly. |
| Category | Electrical System, Structure:body, Unknown Or Other |
| Date | Feb 03, 2023 |
| State | NM |
| Description | Driver door check arm attachment point (black door hinge) snapped from manufactured spot weld to frame of door. Ford dealer stated my escape was the 3rd one that month with the same problem. Mechanic said the hinge was not welded properly at the bottom spot weld by manufacturer and that I should call ford and nhtsa to see why my 2020 ford espace s 1. 5 awd isn't covered under the recall id # 10201603 as it is a ford escape between 2020 and 2021. Ssm 50150 recall notice |
| Category | Structure:body:door |
| Date | Feb 02, 2023 |
| State | MD |
| Description | Spot welds on the left front door check arm attachment to the car door broke. It is available for inspection. The door is no longer limited in motion and can fly open in an uncontrolled manner. The problem has been confirmed by the dealer and ssm 50150 by nhtsa shows this is a known problem to the manufacturer, ford. There was no warning or symptom prior to the failure. |
| Category | Latches/locks/linkages:doors:latch |
| Date | Jan 24, 2023 |
| State | VA |
| Description | The contact's friend owns a 2020 ford escape. The contact stated that the driver's side front door failed to fully open, causing the contact's friend to slide sideways to enter the vehicle. Additionally, the driver's side front window failed to roll down. The vehicle was taken to the dealer, where it was determined that the driver's side front door needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. The failure mileage was approximately 86,000. |
| Category | Fuel System, Gasoline, Power Train |
| Date | Jan 23, 2023 |
| State | NV |
| Description | The contact owns a 2020 ford escape. The contact stated that during cold starts, a rattling sound was present coming from underneath the vehicle. Additionally, while driving at various speeds, the vehicle would not properly accelerate while depressing the accelerator pedal. The failure was also present when accelerating from a stationary position. Also, while operating the vehicle, the there was an abnormal fuel odor inside the cabin of the vehicle. The vehicle was taken to the local dealer who examined the vehicle but found no cause for the failure. The contacted stated that the failure persisted. The contact later received notification of nhtsa campaign number: 22v859000 (fuel system, gasoline). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 55,000. |
| Category | Engine And Engine Cooling, Fuel System, Gasoline |
| Date | Jan 18, 2023 |
| State | PA |
| Description | The contact owned a 2020 ford escape. The contact stated while driving 15-20 mph and coming to a stop with his wife in the front passenger seat and daughter in the rear seat, the coolant temperature warning light illuminated; however, the temperature gauge indicated that the vehicle temperature was normal. The contact then saw smoke coming out of underneath the hood of the vehicle. The contact parked and turned off the vehicle. The contact and his family immediately exited the vehicle. The contact stated that the front end of the vehicle burned significantly. The contact was able to extinguish the fire with the assistance of the fire department. A fire department report was filed. A police report was filed. There were no injuries sustained. The vehicle was towed to a tow yard, where it was totaled. The chevrolet dealer, where the vehicle was purchased was notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was not under recall. The contact later received a recall notification of nhtsa campaign number:Â 22v859000Â (fuel system, gasoline) that he related to the failure. The failure mileage was unknown. |
| Category | Fuel System, Gasoline |
| Date | Jan 18, 2023 |
| State | PA |
| Description | The contact owns a 2020 ford escape. The contact received notification of nhtsa campaign number: 22v859000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Fuel System, Gasoline |
| Date | Jan 18, 2023 |
| State | ME |
| Description | The contact owns a 2020 ford escape the contact received notification of nhtsa campaign number: 22v859000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Fuel System, Gasoline, Power Train |
| Date | Jan 18, 2023 |
| State | CA |
| Description | The contact owns a 2020 ford escape. The contact stated while driving 25-35 mph, the steering wheel shuddered significantly between 1200 and 1500 rpms. There was no warning light illuminated. The vehicle was taken to the dealer where the failure was diagnosed as a transmission shudder; however, the dealer informed the contact that the vehicle was operating as designed. The vehicle was not repaired. The contact stated that the failure had been reoccurring while driving. Additionally, the contact received a recall notification of nhtsa campaign number:Â 22v859000 (Â fuel system, gasoline), however, the parts to do the recall repair were not yet available. The stated that there was a strong gasoline odor inside the vehicle. The local dealer was contacted. The vehicle was diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 4,000. Vin tool confirms parts not available. |
| Category | Fuel System, Gasoline |
| Date | Jan 17, 2023 |
| State | NY |
| Description | The contact owns a 2020 ford escape. The contact received notification of nhtsa campaign number: 22v859000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact stated that after starting the vehicle, there was an abnormal gasoline odor inside the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 20,000. Parts distribution disconnect. |
| Category | Fuel System, Gasoline |
| Date | Jan 17, 2023 |
| State | PA |
| Description | The contact owns a 2020 ford escape. The contact received notification of nhtsa campaign number: 22v859000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The dealer had been notified about the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Fuel/propulsion System |
| Date | Jan 16, 2023 |
| State | TN |
| Description | There's a recall that may cause my car to explode and there's no solution and I can't get an inspection done until april |
| Category | Structure:body, Unknown Or Other |
| Date | Jan 16, 2023 |
| State | OH |
| Description | The spot welds on the driver side door where the arm connects the door to the car broke. My window, locks, and side keypad now malfunction. In addition, my battery drains at night. I have taken my car to the dealership service center and body shop/collision center. My door will have to be replaced. There were no warning messages or symptoms prior to the spot welds breaking. The door doesn't properly open or close and fingers could get slammed when it closes on it's own. |
| Category | Engine |
| Date | Jan 02, 2023 |
| State | MI |
| Description | 11-30-22, was driving home from escanaba, mi to hastings, mi on an extremely windy and snowy day. When I was about 5 miles north of clare, mi southbound on us 127, cruise control on 71mph when my car started bucking, loosing power and flashing engine light. I was unable to maintain safe highway speed, I pulled to the shoulder and put on emergency flashers. With the cold and blowing snow, I did not want to be stopped on the side of the highway. I was able to maintain a 40-45mph on the shoulder and make it to a gas station parking lot in clare, mi. I called aaa for towing service. Being out of town and not knowing the problem, the suggested towing to auto-lab in mount pleasant, mi. Auto-lab could not look at the car until the next day. They called and reported a cylinder failure on the engine. They gave me 3 option of repair. Tear apart the engine, inspect and maybe repair, install a new oem engine or install a used 7,500 mile engine. I opted for the used engine. |
| Category | Structure:body |
| Date | Dec 30, 2022 |
| State | MO |
| Description | Front passenger door began making loud snapping noise when closing or opening. Window was affected, would only go down halfway and required manual assist to close. Took to dealer, repair not covered by warranty. Told spotwelds at door check were busted. I had the spotwelds replaced on 12-29-22. It was quite expensive and didn't seem this should happen in a car only 2 years old.. |
| Category | Structure:body |
| Date | Dec 25, 2022 |
| State | TX |
| Description | The spot welds have broken on both front doors at the check arm attachment points in the door assembly. See 10201603nhsta safety issue. |
| Category | Engine, Structure:body:door |
| Date | Dec 21, 2022 |
| State | TX |
| Description | The contact owns a 2020 ford escape. The contact stated that while the vehicle was parked, the driver's side front door failed to close. No warning lights were illuminated. Additionally, there was an abnormal odor detected while starting the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 30,416. |
| Category | Engine |
| Date | Dec 20, 2022 |
| State | CA |
| Description | The contact owns a 2020 ford escape. The contact stated while driving at an undisclosed speed, the vehicle jerked and stalled with the check engine warning light illuminated. The emissions failure message was displayed. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 10,000. |
| Category | Structure:body |
| Date | Dec 20, 2022 |
| State | GA |
| Description | Driver door brake bracket spot welds failed preventing driver door from closing. Fortunately for me the event happened when I arrived home buy renders the vehicle unusable because the driver door is hanging nearly wide-open. I see via the internet thay others with this same vehicle are having the same issue and the repair requires the door to be replaced but there are no doors available. There are only 3 tiny spot welds securing this bracket to the door. The car has 49 thousand miles on the odometer and to my knowledge has never been wrecked. I purchased it in 2020 with 4 thousand miles on the odometer from greene ford in gainesville georgia. |
| Category | Structure:body |
| Date | Dec 19, 2022 |
| State | WI |
| Description | The driver door was stuck open. Upon closing, the door limiter broke off and pushed against the window track making it impossible to roll the window down. I have contacted ford twice about this, with no resolution yet. The ford body shop says that the only "fix" is replacing the entire door for a price tag of nearly text="Who are we? We are Lemberg Law, a Consumer Law Firm" smalltext="Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win." img="balance" color="green"k. They have not acknowledged a manufacturers error or defect to correct this problem. My dealer is aware of other similar occurrences to 2020 ford escapes |
| Category | Structure:body:door:hinge And Attachments |
| Date | Dec 15, 2022 |
| State | MN |
| Description | The contact owns a 2020 ford escape. The contact stated that the front driver's side door hinges had malfunctioned, and the door swung very wide whenever the door was opened. Due to the failure, the front driver's side window failed to roll down properly. The vehicle was taken to the local dealer who indicated that the door hinges needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 75,000. |
| Category | Structure:body:door , Visibility:glass, Side/rear |
| Date | Dec 08, 2022 |
| State | OH |
| Description | The contact owns a 2020 ford escape. The contact stated that while opening the front driver's door, there was an abnormally loud sound heard. The contact noticed three holes and that the weld was missing. The driver's side window also failed to roll down as needed. The vehicle was taken to the dealer where it was diagnosed that the spot weld had detached from the check arm. The vehicle was not repaired. The manufacturer was notified but provided no assistance. The failure mileage was approximately 40,000. |
| Category | Structure:body |
| Date | Nov 28, 2022 |
| State | GA |
| Description | Nhtsa id number: 10201603/ ssm 50150 - 2020-2021 ford escape my vehicle is having this exact issue and there are many other ford escape owners that are having this issue and even with the manufacturer extended warranty it is not covered. This issue has obviously been reported with the reference number above and nhtsa pdf attached. Fordescape. Org/threads/door-limiting-rod. 116354/page-2 has so many other ford escape owners with the exact same problem. This is a safety issue as the door can fail to open or close at any given time with the arm tack weld falling off and rendering the door not useable. Currently they are just tack welding the door back together which is also not acceptable. No warning just one day the door started popping and you could see that the (3) places the limiter arm was tack welded on were now open holes in the door. This also effected the use of my window, it would not go down more that 1/2 inch. They are also having to fix that issue as well. Not being able to enter or exit my vehicle from my drivers side door is not acceptable and the faulty construction of this car should not have to be paid for by the customers. The ford 2020 escape I own has already had recalls, caliper falling off the passenger side after 1 year, seals around windows and lights failing allowing water inside the door, and electrical issues. This car should be taken off the market and the road for safety issues. There is currently another recall pending for this specific vin manufacturer recall number 22s73 about the fuel injector developing a crack posing a fire issue. Please rush this into a recall for the owners of this car that are paying to own the car and now paying for faulty design and build issues. |
| Category | Electrical System, Engine, Power Train |
| Date | Nov 26, 2022 |
| State | FL |
| Description | This has happened a few times sporadically since I have owned the vehicle in 2020. As I am driving it will alert me to stop safely now. The car will loose power and not allow me to go past 15 mph. The screen will go blank and the ac will not throw cool air. This is concerning because since the car looses power, it is dangerous if I am at a fast speed. Once I pull over, sometimes I cannot turn off the car. And if I do turn it off, I cannot turn it back on for a few minutes. |
| Category | Latches/locks/linkages, Visibility |
| Date | Nov 25, 2022 |
| State | TN |
| Description | The contact owns a 2020 ford escape. The contact stated the front driver's side door striker that was used to prevent the door from overextending while opened had failed. Additionally, the front driver's side window could not completely be opened due to the failure. The vehicle was taken to the local dealer who informed the contact that the part needed to be replaced; however, the vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 47,865. |
| Category | Service Brakes, Air:antilock |
| Date | Nov 25, 2022 |
| State | MI |
| Description | The contact owned a 2020 ford escape. The contact received notification of ford campaign number: 20e03 and requested to be removed from the recall distribution list because he no longer owns the vehicle. The local dealer and manufacturer were contacted. |
| Category | Structure:body:door |
| Date | Nov 25, 2022 |
| State | MI |
| Description | The contact owns a 2020 ford escape. The contact stated that the driver's and passenger's side doors were slightly detached from the door frame. The doors showed resistance while attempting to open the doors, making the doors difficult to completely open from the door frame. The contact had taken the vehicle to the dealer and the contact was informed that repair would be out-of-pocket. The contact stated that only one door was repaired by a certified mechanic and the other was yet to be repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 61,123. |
| Category | Structure:body:door |
| Date | Nov 14, 2022 |
| State | OH |
| Description | The contact owns a 2020 ford escape. The contact stated that interior of the door frame had a fracture spot weld on the inside of the door, causing the window to fail to move up or down as needed. The failure caused the door to make a lot of grinding and cranking sound while being opened out wide. The contact had taken the vehicle to the dealer who diagnosed that the door either needed to be replaced or just the inner portion of the door needed to be repaired. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed there was no warranty coverage or recall coverage on the vehicle. The contact was referred to the nhtsa hotline. The approximate failure mileage was 39,000. |
| Category | Structure:body, Visibility/wiper |
| Date | Nov 04, 2022 |
| State | MI |
| Description | In late september, my rear driver's side window was being opened. It fell halfway and would not move up or down. I took it to the dealership for repair and they informed me that the regulator for that window had snapped and needed to be replaced. It took them roughly a month to find a replacement part. I finally picked up the repaired vehicle today. While talking to the service agent at the ford dealership, he told me that in the past month, three other 2020 or newer ford escapes have come into this one small dealership with the exact same problem. For this reason, I think that this should be looked into. Four identical and newer cars needing the same repair from the same small dealership in a month is suspicious. |
| Category | Electrical System, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Oct 26, 2022 |
| State | MI |
| Description | I get the message to stop safely now and then car turns off in the road. Will not turn back on. Also get messages for deep sleep mode and low voltage. I do not feel that it is safe for the car to stop in the road and not be able to move. It has been to a dealership now this is the 3rd time for the issue. The light first appeared in november 2021. It was taken in for service then, again on oct 18 2022 and now on oct 26 2022. |
| Category | Structure:body |
| Date | Oct 23, 2022 |
| State | MD |
| Description | What component: drivers side door and door check; yes it can be inspected safety impact: the door check has been disabled and is inoperable reproduced: yes; by 2 dealerships and 2 collision shops inspected: by 2 dealerships and 2 collision shops warnings: no warning lamps, only a clicking noise the driver's side door started experiencing popping noises after a recent detail appointment. After hearing the sound for about a week I visited a local ford dealer for guidance on where and how to address the noise. The dealership referred me to a collision shop after discovering (and breaking) the door. They acknowledged that the "door check" was inappropriately manufactured as they could see the "rivets" when the door was open; and it appears that the paneling had shifted. Their review of the issue left my door inoperable/and unable to close. They managed to get it to close but now the door check is completely inoperable and my door does not open safely - as the door check is no longer controlling the door opening and closing. Following this visit to a local dealership, I visited 2 collision centers and the dealership where I purchased my vehicle and all 3 locations indicated this is a "known mechanical issues" with 2020 ford escapes. The 2 collision centers had multiple ford escapes on their lot with the same issue. My car has 50k miles and I was told that ford considers this part of the bumper to bumper warranty. That seems inappropriate and inaccurate (not to mention convenient for ford). I am concerned that ford is building cars with doors that only last 2 years. |
| Category | Power Train |
| Date | Oct 19, 2022 |
| State | FL |
| Description | The contact owns a 2020 ford escape. The contact stated while driving 76 mph with the cruise control activated, the vehicle inadvertently decelerated without warning. The contact deactivated the cruise control feature and attempted to accelerate; however, the vehicle failed to accelerate as needed. The contact pulled over safely, turned off, and restarted the vehicle, and the vehicle operated as intended. The vehicle was taken to the dealer but was not diagnosed or repaired; however, the mechanic stated that the power module was possibly inoperable. The vehicle was not repaired. The manufacturer was contacted, and a case was filed, and stated that the vehicle needed to be diagnosed. The failure mileage was 19,500. |
| Category | Structure:body |
| Date | Oct 18, 2022 |
| State | TX |
| Description | Heard a large popping noise when open door driver side tack weld to hinge popped off holes in door |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Oct 12, 2022 |
| State | KY |
| Description | On june7th I was driving home in my 2020 hybrid escape when the motor quit and the car came to a stop, then smoke started coming out from under the hood, I opened the hood and flames shot out at the back side of the motor on the passenger side, oil was leaking on to the road and on fire, I called the fire department, when they got there all the fire finally went out as the oil burned up. I had the car towed that day to purchase ford in mayfield ky. Where it is still at. At first I was told this would be a warranty covered job, the car had 37500 miles, the power train and motor are good for 60,000 miles. It was apparent this would take a long time to fix, and I told ford I did not want the car back as it would be depleted in value with a history of a fire, in july I got a recall 22v484 for the very reason my car caught on fire. Come to find out the motor failed and thru a rod and a hole in the block let the oil leak out and catch on fire. I asked for a loaner but they did not have one, I rented a car and ford finally paid for most of it but I'm still out 0. 00, I have returned the rental car. I have made five months of payment on this car without having it. At first ford said they would do a buy back, then they emailed me saying this was denied due to ky. Guidelines? I also asked for another car of equal value and that will not happen. Finally ford told me to accept the repairs on my car and take it back or they were closing my case. My case # is [xxx], my contact was customer service rep . [xxx]. The car has a value of about 000. 00 if it had not caught on fire. I feel ford should reimburse me for my payments or give me another car of equal value or make up the difference I will lose if I take the car back. I also think they should provide me a loaner while my car is being fixed. Thank you [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Structure:body |
| Date | Oct 12, 2022 |
| State | OH |
| Description | I came home from work last evening and when I opened my car door it sounded like it was falling off. I got my husband we looked at it and could see nothing. I call 5 ford dealerships because I have the premium warranty with 100,000 miles coverage. I was told what was wrong with my car the welds inside the door was broken and that it wasn't covered under the warranty and its about 00 to fix the car. I was told not to roll my window down because it would likely break. I was also told that this is a problem with the ford escapes. All 5 dealerships know of this issue. I was told that the only thing my warranty covers is mechanical I told them that since I cannot use my window that makes it mechanical. It is also a safety issue because my window could break and I or someone in the back seat could be cut. I spoke with [xxx] a customer rep for ford she told me she is working with others and that ford would cover maybe 60% of the cost. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Structure:body |
| Date | Oct 11, 2022 |
| State | TN |
| Description | Front drivers side door makes a popping noise when opening and closing. Cannot open door all the way. Also, window will not roll up or down unless door is open. Took car to body shop place to find out the cause. According to them, spot welds on the door broke off. Concerned about damage to door and would not be able to get out of car through window if window is not able to be rolled down. Additionally, my research of the problem online has shown that this problem appears to be a common issue with the 2020 ford escape. |
| Category | Steering |
| Date | Oct 08, 2022 |
| State | OH |
| Description | Pscm loss of power steering pulling into drive way minor damage to right fronty fender and bumper if this happened at highway speed on a curve it could been fatal took to dealer they replaced the steering column so far denied repair to bumper and fender there was no warring light came on after it happened |
| Category | Structure:body |
| Date | Sep 27, 2022 |
| State | LA |
| Description | On/or about 8/23/22 the vehicle door jammed while trying to close the door and would not close. After several attempts to close the door it closed. Upon closer inspection of the door it was found that metal had fatigued and cracked around multiple welds on the door frame allowing the weld to separate that hold the door check and intrusion beam in place. In addition the door pops open when a rough section of roadway is encountered such as a railroad crossing. Ford is aware of the problem as they have issued a special service message covering the issue. Ford however refuses to repair this serious safety issue as the vehicle in question has more than 60,000 miles on it and is not eligible for standard warranty repair. Per ford motor company documents the entire door and check assemblies must be replaced to correct the problem. Ford's documents also indicate that all 2020 and 2021 ford escapes are effected by this defect which they are refusing to repair. As this defect could result in someone falling out of an effected vehicle or being injured as a result of the intrusion beam not being properly secured during a side collision the effected vehicles need to be taken off the road until ford motor company replaces all of the doors that are made from steel that is subject to this fatigue failure problem. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Steering, Vehicle Speed Control |
| Date | Sep 21, 2022 |
| State | NY |
| Description | I was driving on the nys thruway with lane assist and cruise control enabled. This is after already having an issue with my computer where the car a couple of months ago just stopped in the middle of the road. This morning I was driving on the thruway when suddenly, if felt like the collision impact system was engaged and the car shifted to the right slamming into the car next to me. No airbag deployment but extensive damage and collision system was completely engaged. The car issued no warnings or other issues afterwards. Nyspd arrived and completed report. Another car was involved. Only side damage. |
| Category | Structure:body:door |
| Date | Sep 13, 2022 |
| State | TX |
| Description | The contact owns a 2020 ford escape. The contact stated when she opened the driver's side door, the door made an abnormal sound as if the door was going to detach. The contact stated that she was then unable to lower the driver's side window. The vehicle was taken to the local dealer and the contact was informed that the driver's side door assembly and door check arm needed to be replaced. The dealer informed the contact that the repair would be at her own expense. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the repair would be at her own expense. The contact was then referred to the nhtsa hotline for assistance. The failure mileage was 51,663. |
| Category | Latches/locks/linkages:doors:latch |
| Date | Sep 07, 2022 |
| State | VA |
| Description | The contact owns a 2020 ford escape. The contact stated that upon opening the front driver's side door, the door emitted abnormal popping sounds and would not open completely. The contact also noticed that the front driver's side door hinge had loosened. The contact stated that the failure had been reoccurring. The dealer was notified of the failure and informed the contact that the front driver's side door needed to be replaced. The dealer also informed the contact that it was a known failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle had exceeded the 36,000-mileage warranty coverage. The failure mileage was approximately 58,850. |
| Category | Electrical System:12v/24v/48v Battery |
| Date | Sep 06, 2022 |
| State | CA |
| Description | The contact owns a 2020 ford escape hybrid. The contact stated while driving 25 mph, the accelerator pedal was depressed; however, the vehicle failed to respond. The contact stated that the vehicle rolled downhill into another parking lot and the contact parked the vehicle. The message "drivability unsafe" was displayed. The vehicle was towed to the dealer where it was diagnosed that the battery had failed and needed to be replaced. The dealer sent a diagnostic report to the manufacturer who declined to cover the battery replacement and advised the dealer to replace several unknown parts connected to the battery. The contact followed up with the manufacturer and a case was opened. The vehicle was not repaired. The failure mileage was approximately 15,000. |
| Category | Unknown Or Other |
| Date | Sep 01, 2022 |
| State | OH |
| Description | The contact owns a 2020 ford escape. The contact stated that upon opening the front driver's side door, the track arm of the door failed to catch, causing the contact to hold the door by the door handle. The contact stated that the failure had been reoccurring. The dealer was notified of the failure and informed the contact that the vehicle had to be repaired out-of-pocket as the vehicle was out of warranty. The contact referenced ford technical service bulletin number: 10184651. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the nhtsa hotline. The failure mileage was approximately 48,000. |
| Category | Engine |
| Date | Aug 29, 2022 |
| State | TX |
| Description | This is a hybrid and now (8/29/2022) 2nd incident of loss of power while driving on a busy highway along with error message stop safely now. The gas motor fails to turn on and the electric motor and battery are too small to power the vehicle for more than a few hundred feet. The dealer performed tsb20-2365 back in november, 2020 to fix this problem. But now 22 months later it has returned. Like before, put the selector in park and it locks up, can't even shift to neutral to push the vehicle off of the highway. Someone is going to get killed due to this problem. |
| Category | Electrical System, Lane Departure: Blind Spot Detection, Unknown Or Other |
| Date | Aug 28, 2022 |
| State | TX |
| Description | Windows operating intermittently. Repeatedly the dashboard flashes "cross traffic system fault", "blind spot system fault", "blind spot left/right sensor fault" occasionally "cannot access memory while driving". The lower center display panel on the instrument panel goes completely black, and one cannot operate the defroster or air conditioner. The problem occurs intermittently, but when it starts it is more or less continuous for long periods of time. Ford (demontrond ford) has now worked on the problem at least seven times, but safety issues do not stay fixed. Date below is when most recent series of issues occurred. |
| Category | Engine |
| Date | Aug 26, 2022 |
| State | VA |
| Description | While normal driving received check engine light. Review message on ford pass received a exhaust gas recirculation system error. Had car repair at dealer with new sensor jul 15. Within a week had error reappear and clear. Approximately 5 weeks later the same error code is in again. |
| Category | Structure:body |
| Date | Aug 22, 2022 |
| State | MN |
| Description | Bought this brand new in april of 2021. Original owner. My problem is with the drivers side door. Every time I open it it makes a popping sound. No accidents or incidents. Seems like something is seriously wrong with the middle component. Now I have to barely open it just to squeeze through as I'm worried that it'll fall off. What's the deal? Overpriced vehicle . Many other problems but this one takes the cake 86000 highway miles mainly commute. But this isn't about the engine it's about the quality. Also vibration coming from the transmission, poor carpeting that receded right after I bought it, connectivity issues with my phone, and is a very uncomfortable drive. Ford has officially lost business. |
| Category | Fuel/propulsion System |
| Date | Aug 19, 2022 |
| State | CA |
| Description | Lo que pasa es que se prende la luz del check engine por unas horas y se apaga pero la falla siguen en el vehÃculo y el código que marca cuando lo cheque p04f0 es una válvula de emisión evaporisantes en una ford escape 2020, si tiene la falla por que se apago el check engine cuantos automóviles estén pasando por lo mismo y estén contaminado el medio ambiente gracias( ford me va a cambiar la válvula que esta cubierta por garantÃa) |
| Category | Other/i Am Not Sure |
| Date | Aug 17, 2022 |
| State | NY |
| Description | The car seat is stuck in the most elevated front facing position when we were rotating the seat. It is stuck over the seat belt path so the car seat cannot be safety used or removed from the vehicle. The car seat is stuck in the seatbelt. I have reached out to the manufacturer and their “tips†to fix the issue are not working. This car seat was purchased in 2021 and used for an 18m old who cannot legally front face especially not at the incline the seat is stuck at. Looking across social media this is a common complaint the contact had the child seat removed by the local fire department since they were unable to do it themselves. |
| Category | Structure:body |
| Date | Aug 16, 2022 |
| State | OK |
| Description | Driver side door will not open from the inside and window will not go up or down. Also, doesn't seem to be locking properly. Took vehicle to the dealership and they said there is no recall on this issue and it needs to be taken to a bodyshop to be corrected. This vehicle is a daily driver with very low milage. It hasn't been involved in any accidents or vandalism so insurance will not cover the fix and no recall. This need to be addressed asap. |
| Category | Structure:body |
| Date | Aug 09, 2022 |
| State | PA |
| Description | 1 - the spot weld in the door broke. Which is not allowing the window to go down which is also not allowing the car doors to lock. 2 - what if in an accident the window can not go down and that is my only option? What if we cant lock the door going through cities and stopping at lights? Secruiting of doors not locking is a issue. What if door does not hold and falls off? 3 - yes to ford garage in the area 4 - zero other issues. Like everyone else is reporting the same issue. Im not the only one. Nhtsa is even putting a notice out about it. Why is this not covered by ford? What other issues are wrong with the car if a spot weld broke? Faulty mechanics being used to build a car. |
| Category | Unknown Or Other |
| Date | Aug 08, 2022 |
| State | NC |
| Description | The door makes a cranky noise that makes it hard to open and close. The windows are also possibly going down now. The dealership is not trying to take responsible. |
| Category | Structure:body |
| Date | Aug 06, 2022 |
| State | MI |
| Description | For no apparent reason, driver side door malfunctioned in mid-july 2022. Could not open all the way and power window struggled. Now door creaks and power window stuck in open position. Crest ford dealer in warren, mi claimed high winds or over extension. There was no high winds nor over extension. This is a manufacturer's defect. Crest ford dealer stated I would be responsible for new door -- over |
| Category | Structure:body |
| Date | Aug 05, 2022 |
| State | IL |
| Description | Welds on the driver side door check mechanism broke. Unable to fully open door or use driver window. Vehicle was not in an accident and was for personal use only. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with nhtsa. The failure mileage was 37,152 and is less than 3 years old. |
| Category | Engine |
| Date | Aug 03, 2022 |
| State | PA |
| Description | I contacted fred beans of langhorne on 7-20-2022 about recall datedjul 07,2022 manufacturer recall number22s47 nhtsa recall number awaiting# recall status recall incomplete the associate said they had no fix at that time I am going to put the car in for regular maintenance in two weeks and will see if they are going to take care of this then this is described as a fire hazard |
| Category | Lane Departure: Blind Spot Detection |
| Date | Jul 16, 2022 |
| State | TN |
| Description | Passenger mirror blind spot indicator randomly comes on. Just purchased, so I have not taken the vehicle to the ford dealership. The driver side functions properly. |
| Category | Fuel/propulsion System |
| Date | Jul 14, 2022 |
| State | GA |
| Description | The purge valve went out |
| Category | Unknown Or Other |
| Date | Jul 13, 2022 |
| State | MI |
| Description | I was stopped at a red light with my foot on the brake. The vehicle unexpectedly accelerated and crashed into the vehicle in front of me. Collision assistance did not activate, and there was no audible warning. The vehicle accelerated with such force that both cars were damaged. A police report was obtained. No one was injured. Damage to the vehicle includes a broken grill, broken head lamp, bent hood and broken brackets under the hood. The car is currently at serra bodyshop center in rochester, michigan. The vehicle was serviced on 6/15/22 at elder ford in romeo. Oil change, rotate tires, check alignment and multipoint inspection. |
| Category | Firerelated |
| Date | Jul 09, 2022 |
| State | MI |
| Description | On july 3, 2022 I drove my wife's 2020 ford escape 4 dr sel awd from ann arbor, mi to jackson, mi. I parked the car, with all for windows down, under a tree in the shade close to 726 n east ave in jackson, mi. After approximately 45 minutes after my arrival, I was alerted by a neighbor screaming "is this your car? There is smoke coming from the windows." I ran to the street to see huge orange flames coming from all four windows. Our car apparently had caught on fire after I had shut the car off. Based on a policeman's opinion the components that had malfunctioned were located behind the dash, primarily the electrica wiring/components. The safety of my wife, myself, and any other individual riding in the car were potentially jeopardized due to the random onset of the fire; should I have been driving I potentially could've suffered burns; should I've parked the car next to a house or another car fire damage to those objects would have resulted. There has been no confirmation by the dealer of this type of fire in similar models. Ford motor company is conducting an investigation presently. There was no indication of malfunction at the time I exited the vehicle. |
| Category | Electrical System, Unknown Or Other |
| Date | Jun 28, 2022 |
| State | NY |
| Description | The car continually has delayed acceleration. It revs and drives 2. 5 mph for several seconds before it lurches into gear. It's extremely unsafe and I'm concerned about it happening on the highway. Ford is refusing to take an appointment with me to assess the safety of the vehicle until 2-3 months out (won't even put my name on a waitlist) and will not offer a loaner vehicle in the interim. The car has 15,000 miles on it and is under warranty. |
| Category | Structure:body |
| Date | Jun 28, 2022 |
| State | MO |
| Description | My vehicle is has the issues mentioned in nhtsa id#10201603. This is an issue where the spot welds have broken on the front left door check arm. Also the issue with the spot welds is causing issues with using my drivers side window. My vehicle was taken to an authorized ford dealership. Was advised by the service department to seek advice from the body shop due to the welds being broken. Attached you will see the invoice I was charged for having my vehicle looked at. Representative from the body shop said my vehicle is the second escape that has been brought in with the same issue. Provide rep the above mentioned nhtsa number and he said currently it is a service bulletin not a recall. Currently he is waiting to see what the next step will be in order to get my issued resolved. Called ford to get there assistance with this and they advised me to reach out to nhtsa in regards to this issue. These issues started within the past couple weeks and I have owned the car since december of 2020. |
| Category | Structure:body:door |
| Date | Jun 13, 2022 |
| State | MA |
| Description | The contact owns a 2020 ford escape. The contact stated while getting into the vehicle she heard a loud noise when opening and closing the driver's side door. The contact stated that the driver's side door failed to open as needed and the driver's side window failed to roll down as needed. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 48,010. |
| Category | Structure:body:door:hinge And Attachments |
| Date | Jun 06, 2022 |
| State | NY |
| Description | The contact owns a 2020 ford escape. The contact stated that the front driver's side door failed to open after several attempts. There was no warning light illuminated. The contact stated that the front driver's side window failed to operate as needed. The contact called the local dealer and was referred to an authorized ford body shop for assistance. The contact was informed that several door hinges had fractured inside the front driver's side door causing the failure. The manufacturer was notified of the failure and the contact was referred to the nhtsa for assistance. The vehicle was not repaired. The failure mileage was approximately 25,000. |
| Category | Power Train:automatic Transmission:control Module:software |
| Date | Jun 03, 2022 |
| State | SC |
| Description | The contact owns a 2020 ford escape. The contact stated while driving approximately 25 mph, the transmission shifted earlier than designed to shift and the vehicle started shaking abnormally. There were no warning lights illuminated. The vehicle was taken to an independent mechanic however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 4,800. |
| Category | Back Over Prevention: Rearview System Braking, Lane Departure: Blind Spot Detection, Unknown Or Other |
| Date | May 23, 2022 |
| State | TX |
| Description | Repeatedly the dashboard flashes "cross traffic system fault", "blind spot system fault", "blind spot left/right sensor fault" occasionally "cannot access memory while driving". The lower center display panel on the instrument panel goes completely black. The problem occurs intermittently, but when it starts it is more or less continuous for long periods of time. Ford (demontrond ford) has now worked on the problem at least six times. |
| Category | Power Train |
| Date | May 21, 2022 |
| State | MI |
| Description | Driving on freeway at 70 when cruise went off and car slowed down “power train malfunction,detecting erratic signals from timing sensor†came on tried to get speed back up could get to about 67 and exited 1st ramp. Stopped in parking lot called dealer. They said it would be fine after turned off an back on. “wrench repair light went off service light stayed on. After time both lights were off and drove home safely. Next time I drove was fine until drive home didn't take freeway but busy road with 55 mph limit. Started. Losing power again then when stopped at light stalled. It took eight tries to restart and slow acceleration finally got to speed but was hesitating . Took to dealer next morning said was probably reset on gear code. After he said that may not the be problem but drive and see. At first stop had only very slow speed, rpm we're high but only going about 3 mph. I had to cross a busy 55 mph road and was so scared it would stall again. Got home safely dealer cannot get back in for 5 days. I drive 70 or on 55 mph roads usually with at least 1 or 2 children the youngest 5 months. I am too afraid of driving this car again incase it looses power or stalls and someone isn't paying attention. Also when these cars stall and you are in traffic you can't just put in neutral and push out of the way. You feel like a sitting just waiting to get squashed. This problem is very dangerous for driver passenger and other cars. Please help. |
| Category | Unknown Or Other |
| Date | May 20, 2022 |
| State | TX |
| Description | The vehicle has a safety system called hill assist start and auto hold braking. When activated the driver can take their foot off the brake pedal when fully stopped and the car should stay stopped until the accelerator is engaged. The first incident occurred about 5 months ago. I had started the vehicle and put it in drive. A warning then appeared on the dashboard saying hill assist start fault and then immediately switched to auto hold fault and the car started moving on its own. After stopping the car and resetting the transmission the fault message went away and the car held in place. About 2 weeks later this same fault happened but I was unable to stop the car in time before hitting a pole on the left front quarter panel. This caused a large dent. I was able to take a picture of the fault message on the dashboard. I had to take the car in for another issue and told the service advisor about the auto hold faults. The dealer ran a diagnostic and found no issues. The issue did continue after this visit. About 2 months ago the fault occurred when the car was next to a wall and the front left side was heavily damaged when it hit the wall. I was able to take another picture of the fault message. At the same time, we had issues with getting the car into reverse on the transmission dial returned to the dealership and informed them of the continued issues. I also opened a case with ford over the issue. The dealer again ran a diagnostic, drove the car but could not reproduce any of the issues or faults. I showed them the pictures of the fault message and they did not take it seriously. A ford engineer also inspected the car and could find no issue. We reluctantly took the car back. Now the auto hold will turn on and off by itself when the car is stopped. The car will start to roll forward until the brake pedal is engaged. I informed ford of this, and they said there is nothing else they can do for us. All of these issues happen at random. The car is unsafe. |
| Category | Unknown Or Other |
| Date | May 17, 2022 |
| State | KY |
| Description | My wife sliced her finger open using the up/down button to raise/ lower the driver window. The silver metal part of the button is very sharp. The passenger side is the same way. Our local dealer said he has noticed that on some models. I see there is no recall on this item but it should be. |
| Category | Electrical System, Power Train:automatic Transmission:control Module (tcm, Pcm) |
| Date | May 12, 2022 |
| State | OK |
| Description | The contact owns a 2020 ford escape. The contact stated while attempting to start the vehicle, the key fob would not unlock the door. The contact attempted to manually start the vehicle however, there was no electrical power and the engine was not cranking. The contact jump started the vehicle. The contact stated that the failure was intermittent. The contact drove the vehicle to a local dealer, where it was diagnosed and determined that the connectors between the battery, the power train control module (pcm), and the battery needed to be replaced. The dealer stated that the battery connectors were wet due to severe weather in the area prior to the failure. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 53,000. |
| Category | Latches/locks/linkages:doors:latch |
| Date | Apr 28, 2022 |
| State | CT |
| Description | The contact owns a 2020 ford escape. The contact stated that the front driver's side door latch had malfunctioned and the door swung open when unlocked. Additionally, the front driver's side window was stuck in the closed position and could no longer be lowered. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 46,000. |
| Category | Exterior Lighting |
| Date | Apr 24, 2022 |
| State | NV |
| Description | Headlights are plastic and they are discolored on the inside. I had one replaced 1 year ago at "surprise ford" in surprise arizona, but both are discolored or fogged up. When driving at night the lighting is greatly diminished. The headlight have been this way since I bought the vehicle. |
| Category | Service Brakes |
| Date | Apr 22, 2022 |
| State | MI |
| Description | The contact owns a 2020 ford escape. The contact stated while reversing at approximately 3 mph, there was an abnormal sound coming from the rear of the vehicle. There were no warning lights illuminated. The vehicle was taken to a local dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 23,000. |
| Category | Electrical System, Engine |
| Date | Apr 16, 2022 |
| State | NY |
| Description | The auto start stop engine feature stops functioning intermittently no set pattern it randomly doesn't work. Never know if the engine will shut down when its supposed to or not |
| Category | Latches/locks/linkages:doors:latch |
| Date | Apr 14, 2022 |
| State | MO |
| Description | The contact's company owns a 2020 ford escape. The contact stated that the driver's side front door latch was fractured, causing the door to not close properly. The vehicle was taken to the dealer and diagnosed that the driver's side front door latch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with nhtsa. The failure mileage was 71,542. |
| Category | Latches/locks/linkages:doors:latch |
| Date | Apr 14, 2022 |
| State | MO |
| Description | The contact's company owns a 2020 ford escape. The contact stated that the driver's side front door latch was fractured, causing the door to not close properly. The vehicle was taken to the dealer and diagnosed that the driver's side front door latch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with nhtsa. The failure mileage was 100,599. |
| Category | Service Brakes |
| Date | Mar 28, 2022 |
| State | NY |
| Description | All four brake rotors show premature signs of corrosion, rears worse than fronts, needed to have rotors replaced after 24 months. |
| Category | Structure:body |
| Date | Mar 23, 2022 |
| State | TX |
| Description | Left front door will not open all the way. Only opens 1/4, and window only goes down half way. |
| Category | Structure:body |
| Date | Mar 16, 2022 |
| State | NH |
| Description | In the early summer of 2021, I started to hear a snapping noise in the driver's door. I thought it might be the hinge, but it appeared to be coming from the middle of the door. It got continually worse. When I put the window down it would come back up and catch my arm and then go back down. Eventually I was only opening the door a short distance so it would not snap. It made it very difficult to get in and out. So, for over 3 months I squeezed in and out of the car. I am concerned about the other 3 doors. In early september I contacted the dealer and was to take it on september 7th. But the door became worse suddenly and I could barely get out and at one point I was stuck in the car. I called the dealer immediately and asked to bring it to them that day. After some hesitation and my explaining if I was trapped in the car during an accident, they would be hearing from me. She said to bring it over immediately. The service manager, after inspecting the door, came out and asked me if I had been in an accident! I suggested he look at the car and check it thoroughly. It was obvious I had not been in an accident. He stated they had never seen anything like that before. They were taking pictures and I stated I wanted my own pictures. When I went into the shop and viewed the door, I was upset to find that all the welds on the bracket that holds the door check had failed. The bracket was down inside the door panel. Because it was catching it was making the snapping sound. When the window hit it, it would automatically go back up. They told me it would be necessary to contact ford for more information and it would be a week or so before I heard anything. At 8:08am the following day, not one week, they called back and said they needed to order a new door, have it painted and replaced. That is the last I heard about the door. I have been in touch with ford corporate and discovered this is not the first time this has happened. I do have a case# with ford. |
| Category | Electrical System, Unknown Or Other |
| Date | Mar 13, 2022 |
| State | FL |
| Description | 2020 ford escape titanium hybrid - battery does not start. Occurrence: twice at 15k and 21k. Total mileage on vehicle: 21k. Turning the ignition key of the escape hybrid, the electric motor is supposed to be activated. The electric motor, in turn, starts the gasoline engine. At this point, there is total failure. |
| Category | Unknown Or Other |
| Date | Mar 10, 2022 |
| State | FL |
| Description | This is a bluetooth issue. When you're talking on the phone, after period of time you begin to sound like a robot. You have to take your phone off of bluetooth and put it back on bluetooth taking your eyes off the road. Many times it's while you're on the highway. My husband works for a company who purchased 600 cars for their last project and everyone he knows has the same issue. It's definitely widespread. The ford company says you have to have a radio person to deal with it and they don't have a radio person on staff at some locations and others they're only there for certain days of the week. This is a dangerous situation. |
| Category | Structure:body:door |
| Date | Feb 28, 2022 |
| State | MO |
| Description | Heard a popping sound and when opened the door it will not close. The tack welding broke off the door causing it not to close. Not under warranty. |
| Category | Structure:body:door , Unknown Or Other |
| Date | Feb 10, 2022 |
| State | TX |
| Description | Door welds broken at door check arm mounting point. Needs replace door. |
| Category | Service Brakes |
| Date | Feb 09, 2022 |
| State | IL |
| Description | The contact owns a 2020 ford escape. The contact stated that upon the depression of the brake pedal, an abnormal grinding noise would intermittently emit from the vehicle without warning. The contact also stated that the vehicle would intermittently hesitate upon depression of the accelerator pedal also with no warning. The contact had taken the vehicle to the dealer for repairs on two separate occasions; however, the failure persisted. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 2,800. The consumer stated the vehicle pauses when accelerating, brakes squeak while driving, fluid leakage, carpet damage. Also, consumer hit a pothole and tires were totally destroyed . |
| Category | Structure:body:door:hinge And Attachments |
| Date | Feb 02, 2022 |
| State | MA |
| Description | My driver side front door started making this popping noise when I opened or closed the door and then within a week the black arm bracket/spot weld broke off the door. There is no damage to the door to cause this issue. It just happened randomly and the vehicle is under two years old. This shouldn't be happening. I don't feel safe driving this vehicle as I cannot even open it all the way for fear it will fall off or further damage whatever is going on inside the door. It's affecting my window as well. It doesn't roll down due to this hinge being broken. I do not know if it has affected any other safety features on the door. |
| Category | Visibility/wiper, Visibility:windshield |
| Date | Jan 30, 2022 |
| State | NH |
| Description | Front windshield failed sporadically under mild thermal shock. Outside temperature was in the range of 10°f and inside cabin had been warming up for about 30 minutes. Heat was not set to defroster. While stopped at an intersection, the windshield suddenly cracked across about 70% bottom edge emanating from a wiper contact point. Vehicle is available for inspection upon request. Has not been reproduced. I've received anecdotes that this exact same break type and location has occurred under very similar circumstances in other ford escapes. |
| Category | Tires |
| Date | Jan 27, 2022 |
| State | FL |
| Description | I came in for a tpsc sensor recall and discovered that both of my rear tires were bald and my front tires were worn. My brand new car has 23000 miles. I only have had this car for 2 years. Tire size p 225 / 55 r 19 |
| Category | Unknown Or Other |
| Date | Jan 25, 2022 |
| State | MI |
| Description | The vehicle started, but the dashboard was black and the wheels were locked. The radio, heat, etc. Were working. I could put it into drive and reverse, but the wheels would not move. The salesman I bought the car from drove out and loosened, then tightened the battery cables. He said that it would re-boot the computer. Either that worked or the 20 minute wait time that I've been reading about worked. Before this problem occurred, there were a few times that I got a message on my middle screen, (navigation, etc) saying "system off to save battery... Please turn ignition off and start engine" the dealership could not find a problem other than a low voltage issue with the battery. The service advisor told me they had the battery on a testing device for a "really long time" and the low voltage issue never resolved. The service advisor also told me that I need to drive the car more and to watch for error lights in the cluster. About a month later, after running some errands , I turned the car off and a mild thud noise came from the engine area. I knew the vehicle did not shut down properly. When I came out from one of my errands and started my vehicle, a message came up on the middle screen, (n navigation, etc.) it read " system off to save battery.... Please turn ignition off and start engine" there is also a burning smell when I drive the car now, this is new. From what I've read on this site there is no doubt in my mind that this particular make and model of the ford escape has some serious and dangerous issues. Please look into this. I do not feel safe driving this vehicle. |
| Category | Service Brakes |
| Date | Jan 12, 2022 |
| State | MI |
| Description | 2020 ford escape. Consumer writes in regards to defective brakes. The consumer stated while depressing the break in parking lot, the vehicle failed to come to a stop. The vehicle struck a pole and a car before stopping. The vehicle was towed to a dealer where they could not duplicate the failure. |
| Category | Structure:body |
| Date | Jan 08, 2022 |
| State | WA |
| Description | I experienced hearing a sloshing noise in my trunk, so when I open the trunk and inspected the battery compartment, it was completely flooded with water. The negative terminal is submerged in water and the positive wires are submerged in water. I tried to scoop out the water and got most all of it out, the next day it was full again! |
| Category | Unknown Or Other |
| Date | Dec 26, 2021 |
| State | ME |
| Description | Driving down the road the car kicked off an error that said vehicle network communication error. We lost all lights, all controls, and started loosing power to the engine. The car died when we stopped it. It would not allow us to shut the head lights off so we did this manually. The car doesn't respond in any way for anything |
| Category | Air Bags |
| Date | Dec 09, 2021 |
| State | CA |
| Description | I was involved in a collision with a pick-up truck in gallup, nm on 12/3/21. We hit the truck mid-section. Front of my escape was pretty much destroyed. Our airbags did not deploy. Mine and my husbands safety was at risk due to the failure of the airbags to deploy in the crash. Vehicle is at the ford dealer in gallup, nm waiting for state farm to determine the next steps. I had no prior warnings or indications that the airbags were not functional. |
| Category | Lane Departure: Blind Spot Detection |
| Date | Dec 09, 2021 |
| State | IL |
| Description | Blind spot light goes off while driving with no car next to me |
| Category | Unknown Or Other |
| Date | Dec 06, 2021 |
| State | IL |
| Description | The contact owns a 2020 ford escape. The contact stated while reversing there was an abnormal noise detected. The contact stated that the brakes were sticking. The brake warning light was illuminated. The contact called the local dealer and an appointment was scheduled however, the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 4,000. |
| Category | Unknown Or Other |
| Date | Nov 28, 2021 |
| State | PR |
| Description | Ruido en la parte frontal cuando manejo en cuidad, se llevó al dealer y no pueden precisar cual es el problema, solo me mencionaron que no tienen nada que ver con algo suelto ni nada que vaya a afectar la seguridad. No pidieron dejar la unidad para evaluación pero me dejan sin carro por varias semanas porque tienen demasiados vehÃculos en turno. No acepte porque no puedo quedarme sin vehÃculo por tantos dÃas y tampoco me ofrecieron otro vehÃculo por el tiempo que tome la evaluación y reparar el problema. El plástico que cubre la bolsa de aire de la parte de atrás pasajero detrás del conductor se está saliendo. No se cuanto tiempo lleva asà pero no se ve bien y no se si tenga algún efecto en la seguridad de la bolsa de aire. |
| Category | Electrical System |
| Date | Nov 24, 2021 |
| State | CO |
| Description | The contact owns a 2020 ford escape. The contact stated that upon entering a drive-thru line at a slow speed, the home screen went blank as the "network configuration error" warning message illuminated on the instrument panel. The contact then stated that the vehicle then shut off and could not be restarted after multiple attempts. The contact was unable to place the vehicle into neutral and had the vehicle towed to a dealer where it remained in their possession. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 17,000. |
| Category | Parking Brake |
| Date | Nov 19, 2021 |
| State | AZ |
| Description | Parking brake came on by itself when parking on a dolly |
| Category | Structure:body:door:hinge And Attachments |
| Date | Nov 14, 2021 |
| State | FL |
| Description | The weld inside the driver door broke. |
| Category | Air Bags |
| Date | Nov 12, 2021 |
| State | VA |
| Description | One week after I bought this vehicle brand new, the curtain airbag cover on the driver's side and the passenger side started coming separated from the headliner creating a gap where my airbag can be seen. I took it to the dealership and was told there was going to be a recall but I never got one in the mail. Now I am told by the dealership there is not a recall and I have passed my warranty of 36000 miles and would have to pay to have it repaired. My concern is in case of an accident the airbag won't deploy as it's supposed to. This seems to be a safety issue and shouldn't be limited by a warranty. |
| Category | Lane Departure: Blind Spot Detection |
| Date | Nov 02, 2021 |
| State | IL |
| Description | Blind spot monitor going off with no car next to me |
| Category | Unknown Or Other |
| Date | Oct 23, 2021 |
| State | MO |
| Description | Began driving from a parked position slowly down a one way residential street, stop safely now alert came on and the vehicle stopped in the middle of the street and would not restart. Was unable to shift to neutral to move from the blocked roadway, and had to have another motorist jump the 12v battery to get the ignition button to operate. Took the vehicle to auto zone to have battery tested and it showed starter and battery were fine. This is a significant safety issue as I have to drive the vehicle 240 miles home tomorrow via interstate highways and I'm terrified the problem will persist before I can get it home and to my local dealership. |
| Category | Structure:body:door:hinge And Attachments |
| Date | Oct 21, 2021 |
| State | WI |
| Description | The driver's side door hinge/arm broke and now swings wide open. I'm worried that the door will fly open while driving and don't think this should be happening on a 1 year old vehicle. |
| Category | Lane Departure: Blind Spot Detection |
| Date | Oct 07, 2021 |
| State | IL |
| Description | Light turns on when there is no car next to me. Took it in to ford. They ran diagnostic but where not able to find an issue and returned the car. It is still turning on when there is no car next to me |
| Category | Unknown Or Other |
| Date | Oct 07, 2021 |
| State | IL |
| Description | Shaking when driving under 40 mph from when I got the car. They have not been able to fix. Causes a distraction |
| Category | Latches/locks/linkages |
| Date | Oct 05, 2021 |
| State | NY |
| Description | The contact owns a 2020 ford escape. The contact stated that while reversing and turning the steering wheel, the vehicle would make grinding noises. Additionally, the front driver's side door latch had detached, and there was an electrical failure. The vehicle was taken to the dealer and diagnosed that the failure was related to the vehicle being involved in a rear-end collision, where the liftgate was damaged and replaced by an auto body shop. The dealer informed the contact that the frame was bent from the collision and the warranty was voided so they could not assist in repairing the door latch. The dealer did perform an alignment. The vehicle was repaired. The manufacturer was made aware of the failure and sent the contact a gift card but did not provide any assistance. Paid drained and flush rear end assembly and refill. The failure mileage was approximately 18,000. |
| Category | Structure:body |
| Date | Sep 27, 2021 |
| State | NH |
| Description | The liftgate has a mind of its own. It closes without warning and crashes on my head! I can't load anything without holding one hand over my head to catch the door as it closes unexpectedly on my head. Even a shadow causes the liftgate to close - if a child or an animal walks by. If you turn off the automatic liftgate feature you manually have to lift the gate and close it. It is very heavy to lift and close and not practical. It is way too sensitive and needs to be addressed before someone is seriously hurt. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Sep 12, 2021 |
| State | NY |
| Description | My car, at the time was a moving vehicle at a nyc parkway intersection. Malfunctioned. Dashboard, navigation radio went black. Navigation panel shows vehicle network communications error. Car stopped moving. Gear can shift. Hazard light or hatch can turn one. Once dealer restarted the car, system generated notification listed powertrain to restraint control and four wheel drive failures. But phone still kept connecting to car on bluetooth. This caused me to have to keep dialing back to 911, aaa, ford roadside and dealer service because call receiver kept thinking the call was not connecting so they would disconnect the call. Hill assist and pre-collision failure reporter in 3/21. Sync failure was reported to sync support and ignored. I was told crm was down and call back later. Apple product and level 3 had update its software to address it. It is one thing an old car stalls. We have police, roadside and good samaritan to help a single woman to pull off the toad. It is abominable that safety features malfunction. It is even more horrid when the paid ford roadside assist's response at two calls was “call911†when I asked them to walk me through recovery protocol. When I called my dealer service (queens ford 7 miles away from incident location), I was told to look for backup key slot, when I could not locate it at the described location, I asked for manual page number, I was told to call roadside or sales department to express my dissatisfaction) I found the manual page. The location identified does not provide a place to insert key. It took almost two hours before ford contacted me about tow. If nhtsa does not look into this there is no justice. My 2020 escape was purchased in sept 2020 with extended warranty. It has only 9000 mi one it. Dealer offered a loaner. But kept me waiting because “it was too busyâ€. I refused to sign loaner gsreemtn, they threaten to report car stolen. Auto generated report still says car is healthy |
| Category | Service Brakes |
| Date | Sep 08, 2021 |
| State | NJ |
| Description | On quite a few occasions, while braking down hill, it felt like I lost all brakes, despite pedal feel remaining steady. It literally felt like sliding on ice. Most recently, I recently experienced it on a hill where regenerative brakes would normally decelerate vehicle. It felt like the brakes gave out in the middle of the hill. Thankfully had no one in front of me so I was able to pump brakes and barely got vehicle to stop safely. Then waited a few minutes - the brakes resumed normal operation. Spoke with the dealer and they advised no knowledge of any such issue, and suggested I drop the car off so they could try to replicate the issue. Not eager to have my wife drive the car, as this could lead to a serious accident. Can clearly see from blogs and fb page on this vehicle that others have experienced the same - really thought I was alone on this. |
| Category | Unknown Or Other |
| Date | Sep 06, 2021 |
| State | CA |
| Description | Groaning noise from engine compartment when accelerating |
| Category | Unknown Or Other |
| Date | Sep 05, 2021 |
| State | NH |
| Description | Wrench light came on less than 1 week after purchase. Car was bogging down terribly. Took it to shop they said it was no big deal. Told me to drive it until they could get appointment. Next day it completely shut off on hwy. Air bag malfunction as well. |
| Category | Unknown Or Other |
| Date | Sep 04, 2021 |
| State | CA |
| Description | After driving for 45 min on freeway,exit off and approaching a light to turn , went to accelerated and car wouldn't go. It took a few seconds then it jumped and spontaneously accelerated. |
| Category | Electrical System |
| Date | Sep 02, 2021 |
| State | IL |
| Description | When using the ac water drains down whirring harness down to floor near gas petal |
| Category | Unknown Or Other |
| Date | Sep 01, 2021 |
| State | CT |
| Description | Despite it being turned on, the check rear seats for occupants alert stopped working. I no longer get that warning when car is turned off. The problem has not yet been reported to a dealer. |
| Category | Power Train:automatic Transmission |
| Date | Aug 24, 2021 |
| State | NY |
| Description | The contact owns a 2020 ford escape. The contact stated while at a stop light, the vehicle inadvertently shifted into reverse independently. There were no warning lights illuminated. The contact also stated that the driver's seat would go down and go forward while driving. The contact stated she could not readjust the seat after several attempts. The vehicle was taken to the dealer who diagnosed that no issues were found. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to the dealer several times and the dealer test drove the vehicle but could not determine the cause of the failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 2,000. |
| Category | Air Bags |
| Date | Aug 19, 2021 |
| State | PA |
| Description | I was at a red light behind 4 cars, when as I look into the rearview mirror when I saw a white van coming at me at cruising speed. As I turned the steering wheel to the left, purposely trying to avoid the vehicle in front of me, the white van slammed into me and caused me to hit my head on the steering wheel and the window. I had my seat belt on, but I was hit so hard that the car frame was bent and I was hurt. I was informed that the reason not one of my airbags went off in the front of my car was, I was hit in the rear. If I would have let my car hit the car in front of me, I would have been protected by the airbags in the front. This is a serious issue and this complaint is to request the ntsb look into requiring all vehicles to have sensors throught out the car to keep drivers and passangers should remain as steady |
| Category | Unknown Or Other |
| Date | Aug 19, 2021 |
| State | CA |
| Description | On dec. 27, 2019, I purchased a new 2020 ford escape from walnut creek ford in california. 1. Within days I noticed that the car would, without warning, begin to shake violently when going down steep hills. I brought the car back to the dealer. But they couldn't diagnose any problem. After the 4th return trip to the dealer, one of the technicians found a ford repair bulletin that referenced the shaking issue. He fixed the car. 2. The 2nd problem was on july 9, 2021 about 1pm. I was traveling at 55mph on a freeway when the dashboard screens went totally black. There was no map, no speedometer, nothing at all on the screens. The directional signals wouldn't work. The air conditioner went off with the temperature at 102 degrees. As I pulled into a parking lot, I realized the windows were all locked. I tried to turn off the engine with no results. The gear shift knob was frozen. My car has now been in the shop at walnut creek ford for 41 days. |
| Category | Electrical System |
| Date | Aug 18, 2021 |
| State | CA |
| Description | The stop safety now light came on. Car stopped in a traffic lane. I attempted restart without success. I could also not get the transmission out of park while waiting for tow truck. I was then unable to restart the engine while the visual displays continued working. After about 20 minutes everything powered down and I was then able to restart. Very glad no traffic hit me. |
| Category | Power Train |
| Date | Aug 16, 2021 |
| State | DC |
| Description | In three occasions the automatic transmission has stopped working, operating under normal city driving conditions. Turning the car off and on again, it has worked properly. The car has less than 4000 miles. I took it to the ford repair shop and there is a defect in the hybrid transmission, and it will take 4-6 weeks to be solved. Unbelievable such problems in a vehicle with such a few number of miles. Where is the quality control... |
| Category | Unknown Or Other |
| Date | Aug 05, 2021 |
| State | CA |
| Description | After a few days of driving on rainy days, one day at mornging, my car stopped working and I couldn't start it anymore. Various alerts about handbrake, brakes, “stopping the vehicle†and more were appearing. I called for assistance, and ford send me a truck crane. They couldn't put the unit in neutral so they could move it to the lift (first problem). When I took it to the ford agency they checked it and after a week they accused me of putting my car in a big puddle. They told me that the hybrid battery connectors were wet. Why??? When he showed them to me, I realized that these orange connectors are positioned at the bottom of the vehicle, just 9 inches from the ground! I explained that I had not entered any deep puddle, but this water was due to normal driving on rainy days, which splashes in a normal way from the tires and the vehicles on the sides. I said, my car should be able to drive on rain, as the rain is something natural and normal. My car is in diagnostic in the ford agency. They don't want to pay warranty because they said rain is a natural phenomenon. This means that with puddle of water as small as 3 inches, water can get into these connectors, get wet, damage the hybrid battery, the unit and possibly cause an accident. If one day you encountered a slight 9-inch flood, it would be a sure breakdown! Ford should review why they put these connectors on the bottom of the unit, without protection against water, without a hermetic seal and with the risk of breaking down the system and the car completely. Sorry, I am from mexico, but this car is sell and produced in usa and I consider important to check this big mistake in security and in the design of the unity. |
| Category | Electrical System |
| Date | Jul 30, 2021 |
| State | MD |
| Description | After 2020 ford escape titanium hybrid did not start, it was towed to a ford dealer. They diagnosed battery failure and put in a new one. When we drove away from the dealer, the car was disabled within one mile. They now say it wasn't the battery, it was the battery converter which I understand to be the equivalent to the alternator in non-hybrids. The vehicle is under new car warranty. My wife was fortunate she was in the right lane and could pull onto the shoulder with minimal steering control. Some alerts on ford plus app: "powertrain malfunction/reduced power." also "charge system fault." and "malfunction indicator lamp -- regulatory." |
| Category | Exterior Lighting |
| Date | Jul 28, 2021 |
| State | TX |
| Description | Interior lights are not working. Took the car to the dealership under the manufacturer warranty and they are unable to solve the problem. The dealership replaced the body control module and this did not fix the problem. Service tech stated they need to contact ford engineering to resolve the problem. |
| Category | Unknown Or Other |
| Date | Jul 26, 2021 |
| State | OR |
| Description | Yesterday, july 25, 2021, I had a really unnerving experience driving my 2020 ford escape hybrid. As I was about a half mile into my drive, a “stop safely now†warning popped up, and the car slowed to about 15 mph. I pulled over on the side of the road and the vehicle simply stopped. I couldn't start it, and the engine and battery lights were red. The start button was flashing green. I sat there, with traffic passing by, unable to start the car or turn it off, as it appeared it was in accessory mode. I called astoria ford and talked to greg, but it was sunday, so no service available. I was fixing to have it towed and was prepared to wait an hour for the tow truck. After 20 minutes, a message popped up that said the car was going into a “system off to save battery mode…â€. I was finally able to shut it off. A couple minutes later, I was able to restart the car, and drove immediately to the astoria ford dealership. The potential danger to this vehicle getting rear-ended seems great, and is a known issue with ford now. Since I've owned the vehicle (a few months now), the car, when driving slowly down a hill and coming to a stop, will lurch and shudder, which leads me to believe that there could be some electrical and/or power train problems. It seems that there definitely should be a recall before something serious happens to those of us who own this vehicle. |
| Category | Visibility:defroster/defogger/hvac System:air Handler/chamber, Ducts, And Valves |
| Date | Jul 19, 2021 |
| State | LA |
| Description | The contact owns a 2020 ford escape. The contact stated while driving at 65-70 mph, water started leaking from the air conditioner onto the brake and accelerator pedals and his foot. The vehicle was taken to the dealer who cleaned the air conditioner drain line however, the failure persisted. The contact stated the vehicle was taken back to the same dealer several times and the drain line was cleaned however, the failure reoccurred while driving. The contact stated his foot was wet from water leaking onto it, and it slipped off the brake pedal almost causing the vehicle to crash. The vehicle was taken back to the dealer and the drain line was replaced as a ford service hotline recognition of the problem however, the failure persisted. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage 2,000. |
| Category | Unknown Or Other |
| Date | Jul 10, 2021 |
| State | CO |
| Description | When at a stop light upon acceleration the car is very sluggish. I have noticed if I turn the air off there seems to be slightly more power. I feel the safety in this comes when a vehicle is moving excessively slow that it causes a potential threat to being involved in an accident. |
| Category | Structure:body:hatchback/liftgate |
| Date | Jul 07, 2021 |
| State | NY |
| Description | The contact owns a 2020 ford escape. The contact stated that the hands-free rear tailgate had on several occasions erroneously opened and closed without the close button being pressed or the open sensors being activated. The contact indicated that while retrieving groceries from the vehicle with the tailgate door raised the door suddenly began to close and hit the contact in the head causing a minor laceration. No medical treatment was required. The vehicle was taken to the local dealer who was unable to duplicate the failure and no service was performed. The manufacturer was made aware of the failures but no assistance was offered and referred the contact to nhtsa. The failure mileage was 1,000. |
| Category | Power Train |
| Date | Jun 22, 2021 |
| State | PA |
| Description | Car randomly stopped and the stop safely now message appeared. The car would not turn off. The dash was still illuminated. I held the car start button for several seconds and the car finally turned off and I was able to reset it. The transmission light and battery light came on. I have not had any issues sense. |
| Category | Unknown Or Other |
| Date | Jun 07, 2021 |
| State | SC |
| Description | Titanium or sel editions have a 10 speaker b&o stereo with a 6x9 ‘subwoofer' located in the right rear cargo area. The speaker hums/vibrates/shakes loudly through all volume levels - it is a known issue with ford that the screws securing the speaker in to its mount are cheap and often come loose, casing loud vibrations. Tightening them back up is time consuming and only a temporary fix |
| Category | Structure:body |
| Date | Jun 03, 2021 |
| State | SC |
| Description | The rear liftgate, while open (and while I was loading/unloading items), will randomly close on its own. It does signal it is about to through very low volume beeps but it has done this some 20 times randomly in the last week. Several days ago it closed on my head, taking off a slice of skin on my scalp, knocking me down face forward onto/into the rear bumper, injuring my face/upper lip as well. This is a known/documented issue on many vehicles via many ford escape forms, which suggest having the key fob in your pocket or on your person is the culprit and sends the car into a frenzy. |
| Category | Structure:body:hatchback/liftgate |
| Date | Jun 03, 2021 |
| State | OH |
| Description | The contact owns a 2020 ford escape. The contact stated while using the liftgate, the liftgate failed to remain open. The liftgate inadvertently closed while loading and unloading the vehicle. The vehicle was taken to be diagnosed but, was not repaired repaired. The dealer was unable to duplicate the failure. The manufacturer was contacted and notified of the failure and informed the contact that the vin was not under recall. The failure mileage was approximately 3,000. |
| Category | Structure:body:door:hinge And Attachments |
| Date | May 20, 2021 |
| State | NY |
| Description | The contact owns a 2020 ford escape. The contact stated that the bracket that connects the driver's side door to the body of the vehicle had fractured causing the driver's side door to not close properly. The contact stated no warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with needing the door bracket to be replaced. The vehicle was not repaired. The manufacturer was informed of failure and informed the contact that the vin was not under recall. The failure mileage was approximately 16,655. |
| Category | Seats |
| Date | May 12, 2021 |
| State | FL |
| Description | The front seats in this car have been repaired once by the front dealer. It did not work and three calls to escalate to ford headquarters have never been returned. The seat is so uncomfortable ( feels like riding on a buckboard) that after a couple hour trip, it pinched a nerve in my hip and my slow response to applying the brake almost caused an accident. The emergency braking system took over and stopped my car. I now have sciatica because of this seat and am being treated for it. It has been into the dealer at least four times and even the service manager tried the seat and agreed that there is a problem. He has been helpful, but ford is blocking any solution. |
| Category | Structure:body, Unknown Or Other |
| Date | May 11, 2021 |
| State | CA |
| Description | Lift gate randomly closed hit me in the head when I as in the back of the car. Thelift gate randomly opened when I walked behind the car. |
| Category | Engine |
| Date | May 04, 2021 |
| State | NY |
| Description | 2020 ford escape. Consumer writes loss of engine power while driving. *ld the consumer stated the dealer performed a software update and that the engine should not fail again. The manufacturer was notified but, did not offer any assistance. *js |
| Category | Seats |
| Date | Apr 28, 2021 |
| State | CO |
| Description | The seats have metal protruding from the rear portion where your tailbone would rest. It's not just uncomfortable, it becomes painful the longer you drive. I was told the seat heaters were improperly installed in the beginning of the manufacture process for 2020 ford escapes. If they know they installed them incorrectly, why won't they fix their mistake? |
| Category | Electrical System |
| Date | Apr 20, 2021 |
| State | CA |
| Description | Tl* the contact owns a 2020 ford escape. The contact stated that while attempting to start the vehicle, the vehicle hesitated before starting. The check engine warning light illuminated. There was an unknown sensor warning light showing a malfunction had occurred. The contact towed the vehicle to autonation ford valencia (23920 creekside rd, valencia, ca 91355, (661) 382-4700) and was informed that the electrical wiring was soy based which attracted rodents and that the wires had been chewed through. The contact was informed that the wiring needed to be replaced. The vehicle had not yet been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was unknown. |
| Category | Electrical System |
| Date | Apr 16, 2021 |
| State | FL |
| Description | I was driving and alert came across stared no gas to engine and the stop. I was driving onto i75 45 miles per hour then the car speed dropped to 17 pulled out of the lane to i75 . Went across fruitville road only going 17. Barely made it a place where I could safely pull over before the car completely stopped. If I was on i75 I would have been killed or if tbe car stopped on eight lane fruitville road I would have been killed. |
| Category | Electrical System |
| Date | Apr 16, 2021 |
| State | KS |
| Description | The hands free lift gate sometime works and then other times it will not. The other day at the car wash the tailgate would release when I would walk behind the vehicle while washing it. Also, the last time I filled vehicle with gas and cleaned the rear glass with water the tailgate would automatically release |
| Category | Electrical System, Fuel/propulsion System, Power Train |
| Date | Apr 10, 2021 |
| State | NY |
| Description | My car has suffered a sudden and complete loss of engine power while driving at full speed on the highway. This has happened on two occasions. These were very, very dangerous situations. Each time it was only through good luck that we were able to make it across two lanes of speeding traffic in a car with no engine power to pull off on the shoulder of the highway. After the car was shut down for a few minutes, it restarted each time. The first occurrence happened in june, 2020, while driving with my child. I noticed right after that ford had issued a recall/update notice for my car that seemed to be about the problem that caused the loss of power. It was described as a "20b14 powertrain control module update". I had this recall/update done by a ford dealer on july 24th, 2020. I assumed that there had been a defect in the car's operating system, but that the recall/update had fixed the problem. Then, yesterday, april 9th, 2020, the same thing happened again. My wife and child were driving on the highway and the car had a sudden and total loss of power, and it was only through good luck that they avoided a terrible accident and got the shoulder of the road. I noticed that night that ford had sent me an automatic message to my phone saying "the hybrid powertrain control module has disabled the gasoline engine function due to an additional concern being detected." I brought the car into the ford dealer today and they tell me that they updated the operating code of the vehicle to address this known problem with "operation no. 212080a" to sum up, my car has now stopped dead on the highway at full speed on two separate occasions because of an operating system error. There must be a defect in either my individual car or in this model of car for a problem this serious to happen twice. |
| Category | Electrical System |
| Date | Apr 09, 2021 |
| State | MI |
| Description | Vehicle entered deep sleep mode with less than 300 miles after vehicle had not been started for 2-3 days. Vehicle had to be towed to dealership for full 12v battery re-charge. |
| Category | Electrical System |
| Date | Apr 06, 2021 |
| State | AZ |
| Description | Rear trunk fails to open upon first startup of car |
| Category | Electrical System, Lane Departure: Assist, Steering |
| Date | Apr 06, 2021 |
| State | AZ |
| Description | Car jerks off to the side of there is a turn lane, almost pulled steering wheel out of my hands. Does this every time I go by a turn lane at any speed |
| Category | Unknown Or Other |
| Date | Mar 25, 2021 |
| State | IN |
| Description | Tl* the contact owned a 2020 ford escape. The contact stated while driving 1-2mph when the contact depressed the brake pedal, the vehicle did not respond and continued to move forward until vehicle came into contact with structure. The contact stated all air bags deployed with the exception of the passenger side curtain air bag. 2 persons were injured, and were taken to receive medical treatment. The contact stated no warning light was illuminated. The vehicle was towed to a tow yard where it was diagnosed with being destroyed. The vehicle was not repaired. The manufacturer was not informed of failure. The failure mileage was approximately 1,000. The vin was not available. |
| Category | Wheels |
| Date | Mar 24, 2021 |
| State | WV |
| Description | I was on my way home when my car notified me that my tire pressure had dropped too low. Within 10 minutes it was completely out of air. I was driving in town and didn't do anything that could have caused a puncture this bad. I believe my tire had the same issue described in the recall for the continental tires on other escapes. I'm trying to avoid having this issue again with any of the other tires. The mechanic said it was a tear in the side wall and was unsure what would have caused it. |
| Category | Electrical System |
| Date | Mar 10, 2021 |
| State | OH |
| Description | Display is overheating and inoperable |
| Category | Lane Departure: Blind Spot Detection |
| Date | Mar 07, 2021 |
| State | HI |
| Description | Blind spot warning system will activate when there are no cars around the car. Happens regularly when going straight at consistent speed, accelerating, driving around a bend; any and all situations. False positives occur during rain, dry weather, all lighting conditions (night, early morning, noon, late afternoon) |
| Category | Electrical System, Lane Departure: Blind Spot Detection |
| Date | Mar 06, 2021 |
| State | IL |
| Description | Passenger side blind spot warning idicator in mirror come on when no other vehicle is present. At other times, indicator does not come on at all, even if a vehicle is present in the blind spot. This is a safety issue. Indicator cannot be trusted. Many owners report this same problem on forums. Ford has no solution. |
| Category | Unknown Or Other |
| Date | Feb 14, 2021 |
| State | DC |
| Description | I was driving and all of a sudden my 2020 ford escape se sport hybrid flashed 'stop safely now' and my car essentially died on me. Fortunately, I only approaching a gate at about 20mph to exit a parking lot so I wasn't going fast. However, I could t restart the car or move it for a few minutes. As such, I had to leave the car in the middle of the lane until it would finally start. It has only 6400 miles on it. This has not happened before, but from reading other forums it seems to be somewhat prevalent. |
| Category | Seats |
| Date | Feb 10, 2021 |
| State | KS |
| Description | The driver's seat is extremely uncomfortable. There is a lump or bulge in the back part of the bottom cushion that hits your tailbone. |
| Category | Structure:body |
| Date | Feb 01, 2021 |
| State | MI |
| Description | Tailgate lowers without driver action. While unloading rear area tailgate lowered on head |
| Category | Unknown Or Other |
| Date | Jan 22, 2021 |
| State | OH |
| Description | Our pre-collision light keeps coming on for no reason. Northgate ford won't deactivate it for me. It goes off randomly and it's a major safety issue since I could wreck my escape. The whole dashboard lights up in an orange color and it dings repeatedly. |
| Category | Seats |
| Date | Jan 19, 2021 |
| State | DE |
| Description | The springs or bar at the back of the bottom seat of the drivers seat is poking up and I have to adjust constantly while driving as it hurts. Very unsafe to have to constantly change positions to try and not hurt. A picture will not show what is happening when the seat is sat on. |
| Category | Structure:body, Unknown Or Other |
| Date | Jan 14, 2021 |
| State | WA |
| Description | Panoramic vista roof panel improperly aligned from factory which allowed rain water to flow to interior and damage headliner / wet electronics of vehicle due to front edge of the sliding glass panel not fully contacting the margin seal. |
| Category | Unknown Or Other |
| Date | Jan 13, 2021 |
| State | TN |
| Description | I I was driving down road speed limit 55. , no other cars in sight, and my panoramic sunroof just shattered . |
| Category | Back Over Prevention: Sensing System: Camera |
| Date | Jan 08, 2021 |
| State | TN |
| Description | On sep 02, 2020 I was sold a-2020 ford escape by bolivar ford ,bolivar, tn 38008. I was not told by the salesman that the car had a open safety recall and should not have been sold to me until the recall was fix. When I test drove the car I notice the camera would work some time and other time it would not. I have received a recall letter from ford but they said that the parts were not available to fix the camera . It is very unsafe when backing up when the backup camera is not working. |
| Category | Air Bags, Structure:body, Wheels |
| Date | Jan 07, 2021 |
| State | ID |
| Description | 12/26/2020 head-on collision, most impact to passenger front side - passenger side airbags did not deploy, drivers side airbags did deployed - injuries sustained by passenger and driver. Accident occurred on city street (50 mph zone).*dt*dt*dt*dt*dt |
| Category | Unknown Or Other |
| Date | Jan 05, 2021 |
| State | OH |
| Description | My vehicle has been in the shop (northgate ford) so many times and they said that there's nothing wrong. The service manager went out with us and saw it wasn't working properly. My car isn't safe to drive as the lane keeping system tried taking me off the road so many times. The dealership wants me to trade my car in and I said absolutely not. I don't want anyone killed because of the problems with this vehicle. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Vehicle Speed Control |
| Date | Jan 01, 2021 |
| State | WA |
| Description | While cruise is engaged when driving down the highway, it will randomly get "cancelled" and then will reengage randomly. This occurred 4 times in a 5 minute period even when there is no traffic around. |
| Category | Engine |
| Date | Dec 29, 2020 |
| State | OH |
| Description | The car jerks when changing gears. |
| Category | Forward Collision Avoidance: Warnings |
| Date | Dec 20, 2020 |
| State | OH |
| Description | My escape cross traffic alert system only works half the time and yesterday it didn't work at all. It's been at northgate ford so many times for this problem but it's still not fixed. |
| Category | Unknown Or Other |
| Date | Dec 18, 2020 |
| State | OH |
| Description | My pre-collision light keeps coming on randomly. My dashboard lights up and chimes for no reason. Northgate ford said my escape is working fine. |
| Category | Electrical System, Forward Collision Avoidance: Automatic Emergency Braking, Power Train |
| Date | Dec 16, 2020 |
| State | FL |
| Description | Purchased a 2020 ford escape on 10-31-2020. On 11-23-20-11-24-20 I got messages about the transmission and my wife couldn't put the car in reverse after going to the store. Took the car to the dealer they didn't even check the transmission only the engine and computer system. Ended up back in there the same day 5 times because the anti crash and brake systems wasn't working. The service tech then drove it around the corner 5 different times to get the computer system to kick in. Eight days later 12-4-20 I get stuck in my friends driveway. The car wouldn't go in reverse. Finally it did after 20 minutes. I take the car back and it needs a new transmission. The computer system and power train, crash assistance, anti collision system wasn't working either. They had just received the vehicle on 10-27-20. The car was picked out for me by the sales rep and it wasn't from off the lot it was in the back. I truly believe they knew the whole car was bad. They've had my car since the 12-4-20 and I'm still responsible for it and the loaner car. The sales manager and general manager told me I'll have to sue them using the lemon law of anything else goes wrong. It will and they know it. I have several reports that the transmissions on the 2020 escape is one of the main issues. I also have all the reports sent to my phone from ford pass. I also have a vehicle history report that the brakes, power train system, and restraints and driver assistance needs repaired also. This occurred in jacksonville, florida. All these issues make this vehicle unsafe for anyone. |
| Category | Power Train |
| Date | Dec 16, 2020 |
| State | OH |
| Description | When I'm driving on the expressway, I'm getting a red light that a picture shows up with all of my doors open. I have taken my vehicle to nortgate ford in cincinnati but it didn't happen to them. My escape is under full warranty and they won't fix it. It happens all the time with even my husband driving my escape. The dealership wants me to take a picture of it but that's impossible to do when I'm driving. |
| Category | Power Train |
| Date | Dec 15, 2020 |
| State | CA |
| Description | 2020 ford escape consumer writes in regards to vibrations and a loud noise while driving. *ld *js *js the consumer stated the dealer set the vehicle to sport mode (ssm 49151) but, the vibration persisted. The consumer stated the dealer advised the vehicle was operating as designed. *js |
| Category | Power Train |
| Date | Nov 29, 2020 |
| State | TX |
| Description | After pulling out of a parking lot and onto the street, the ford escape lost drive power and could not reach legal speed. Stopped and put on flashers. The instrument panel showed a "stop slowly now" message plus several malfunction lights were on. Could not put the car in park or neutral and could not restart the drivetrain. Later even the instrument panel went blank. About 1 hr later, was able to restart the car and pull off the street and waited for a tow truck to take the car to the dealer. Dealer has not looked at the car yet, but this is apparently related to ford's customer satisfaction program 20b14. |
| Category | Power Train |
| Date | Nov 20, 2020 |
| State | CA |
| Description | Tl* the contact owns a 2020 ford escape. The contact stated while driving 65 mph, there was an abnormal clunking sound coming from underneath the vehicle. The contact stated that the rpm fell and the vehicle independently decelerated. The contact depressed the accelerator pedal and the speed increased abruptly however, the failure recurred. The contact stated that the vehicle was parked for several hours and when restarted, the vehicle operated as designed. The vehicle was taken to heritage ford (2100 sisk rd, modesto, ca 95350; (844) 362-2226) however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The approximate failure mileage was 2,703. |
| Category | Wheels |
| Date | Nov 13, 2020 |
| State | WV |
| Description | Clicking noise on out side of car going 50 mph |
| Category | Exterior Lighting, Fuel System, Gasoline |
| Date | Nov 10, 2020 |
| State | IL |
| Description | Tl* the contact rented a 2020 ford escape from hertz rental car. The contact stated while taking off from a traffic light, the vehicle hesitated without warning. The contact stated the turn signal indicators were inoperable. Additionally, the rear back over prevention camera was off centered. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer was not informed of failure. The failure mileage was unknown. |
| Category | Lane Departure: Lane Keep: Steering Assist |
| Date | Nov 09, 2020 |
| State | OH |
| Description | The lane keeping system made me beer to the left three different times when there was no lane next to me. One of those times it tried taking me in a wall. When this happened all three times, the steering was hard to control. My car was in motion. It happened twice on a county country road and on the expressway going inside a tunnel. |
| Category | Unknown Or Other |
| Date | Nov 03, 2020 |
| State | CA |
| Description | Was driving on strret when car started decelerating for no reason. I pushed on gas pedal but car slowed to a stop in middle of traffic. Everything running but gas pedal not responding. Had to turn car on/off for several minutes before car would accelerate again. |
| Category | Electrical System |
| Date | Oct 29, 2020 |
| State | MI |
| Description | The rear view camera does not work half the time. |
| Category | Structure:body |
| Date | Oct 28, 2020 |
| State | NY |
| Description | The rubber /plastic around the windscreen has release from the glass. |
| Category | Unknown Or Other |
| Date | Oct 28, 2020 |
| State | PA |
| Description | Hello, my name is [xxx]. I recently purchased a new vehicle, a 2020 ford escape sel, and I have been telling my car dealerships about my backup camera how it just goes entirely black, and it said that the camera is unable to work. I have expressed my car dealerships about it. They keep saying that we don't have the part yet, and I am exhausted from telling them, and I always use my backup camera to park my car back, and I need you guys to do something about it. I just purchase a new vehicle. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr |
| Category | Electrical System |
| Date | Oct 27, 2020 |
| State | OR |
| Description | I just bought the car 2 weeks ago and have barely been driving it. 10/26 7am back up camera worked fine and at 630 pm while backing up-- it now has unviewable lines through the whole screen. It looks like my screen is corrupt or the back up camera is bad. |
| Category | Structure:body |
| Date | Oct 26, 2020 |
| State | AZ |
| Description | I was driving for lyft in flagstaff arizona a passenger open up the right rear door a gust of wind pushing the door further open then it should have causing the door to bend |
| Category | Power Train |
| Date | Oct 24, 2020 |
| State | MI |
| Description | Car showed error of 'stop safely now' and the gas engine turned off and would not turn back on. This is a awd hybrid escape, was stranded on side of road for 15+ minutes. After turning off and on multiple times the car finally was able to shift into drive from park, gas engine did then turn on. Dealer has no clue what happen, did a 'master reset' and said it's fixed. This is an unsafe vehicle. |
| Category | Engine, Unknown Or Other |
| Date | Oct 23, 2020 |
| State | AL |
| Description | The engine light in my 2020 ford escape keeps coming on. I took it to adamson, now stiverson dealership, a part was installed on the second visit. Two days later, the engine light came on again. I waited one week until I could get an appointment to return to the dealership on october 22, 2020. After waiting all day, I called the dealership and was told they had not had a chance look at the vehicle. I returned to the dealership on october 23, 2020 to have the dealership determine the problem. The car has hard transitions in accelerations at times and the engine light is on signaling a problem that has not been repaired. I have a warranty on my car. I am paying my notes and warranty but the issue with my "new" car is not resolved. |
| Category | Unknown Or Other, Visibility/wiper |
| Date | Oct 14, 2020 |
| State | CO |
| Description | The top of dash board in its entirety but specifically the trim piece around the heads-up display on specific trim/modes creates a reflection upon the windshield, particularly directly in the drivers main sight line, with such low opacity it makes driving visibility difficult. Additionally the trim piece is smooth plastic, whereas the dash itself is textured. This occurs primarily during the day during any lighting condition outside and is increased with direct sunshine upon the vehicle. |
| Category | Unknown Or Other |
| Date | Oct 02, 2020 |
| State | VA |
| Description | Safety recall announced on 2020 ford escape. Selective, my insurance company, and manry-rawls llc, my agency sent me an email. |
| Category | Unknown Or Other |
| Date | Sep 23, 2020 |
| State | TX |
| Description | Switch that operates side rear view mirrors is broken |
| Category | Exterior Lighting |
| Date | Sep 02, 2020 |
| State | CA |
| Description | Both front head light (sealed) assemblies have some sort of film delaminating inside each assembly. |
| Category | Unknown Or Other |
| Date | Aug 28, 2020 |
| State | MA |
| Description | Brand new 2020 ford escape hybrid car intermittently stops and ceases. Seems something wrong with electrical system. This happened while driving 10 mph down residential street. Car is inaccessible and cant even get into neutral. Tried disengaging electrical battery. Had to let sit for 15+ mins and car seems to reboot itself. Then you can start and put into drive/reverse etc but acceleration does not work and only idles. This is 2nd time happening. First time, we let it sit for 30 more mins and seems it electrically rebooted itself and car worked. Was able to drive to dealership. They had it 1 week and said its fine no computer issues. [xxx]. (8/19/20). Now, 8/28/2020 this happened again. This vehicle is not safe and will be looking for a replacement vehicle. We had a 2012 escape that due to a manufacturing defect caught on fire on highway in 2014. Ford is not putting out safe products and need to be investigated for these faults as these are serious endangerment to their customers lives. Parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Engine, Power Train, Unknown Or Other |
| Date | Aug 25, 2020 |
| State | OH |
| Description | Vehicle shifts very hard when normally driving and when auto start and stop feature functions. The transmission does not know what gear it wants to stay in, often times jerking very hard, which moves the entire car at a complete stop or tosses the driver in their seat when moving and shifting. The vehicle also stalled several times, loosing throttle and function, almost causing me to get t-boned by 2 separate cars in traffic. Overall, the vehicle has issues with transmission shifts, engine realizability, and general safety features as a whole. Someone can and will get seriously injured if this is not investigated and addressed. Vehicle has been taken into the dealer who can't fix the issue, despite it happening several times, and has insisted the customer drive the malfunctioning vehicle. Ford motor company was notified about the complaint and is processing a buy back on my personal vehicle. I just don't want others to get hurt. |
| Category | Power Train |
| Date | Aug 18, 2020 |
| State | IL |
| Description | Vehicle rolls backwards on incline while in drive. After coming to a complete stop then removing foot to put on gas the vehicle rolls back as if it were in neutral. We almost rolled back into a lady that was pushing a stroller. Ford says they have no repair for this problem. I can provide video. |
| Category | Electrical System |
| Date | Aug 17, 2020 |
| State | WI |
| Description | When shifting from park to reverse, rear camera displays a dark screen with waves like a broken tv screen. This happens at least once a week and is not corrected by shifting back and forth from park to reverse. Occurs when stationary shifting to reverse. |
| Category | Power Train, Vehicle Speed Control |
| Date | Aug 17, 2020 |
| State | WI |
| Description | Under unknown circumstances when attempting to accelerate the car experiences significant lag which puts me at risk of collision. I attempted to associate it with the air conditioning but it does not seem to be associated with any system. Vehicle seems to lost half the power and I am unable to safely move into traffic. |
| Category | Steering |
| Date | Aug 17, 2020 |
| State | WI |
| Description | While driving on the freeway, vehicles lane keep assist detected that I was out of my lane and steered me onto the shoulder. I was cruising in the far right lane at about 75mph when the lane keep swerved me abruptly onto the shoulder and I had to recover against the system. |
| Category | Service Brakes, Visibility/wiper, Wheels |
| Date | Aug 09, 2020 |
| State | MI |
| Description | The car camera goes black with squiggly lines when putting car in reverse. The car has less than 2000 miles. The dealership states ford is aware of the issue and there is a huge back order on getting a replacement. Now I have a whirling sound when speed is between 25 mph - 39 mph. Once you let up on acceleration it stops or once the speed has gone beyond 39 mph. While driving on groves highways you can feel backend of the car moving around. I had this issue with a fusion and had to replace the tires with a different brand due to no control of the vehicle in the winter. My 2017 escape does not do this. Also, the drivers side trim does not fit snug, and has to be replaced and the dealership said ford is aware of this issue as well. Lastly, the brakes make a loud squealing noice with a heavy morning dew or when raining. |
| Category | Seats, Unknown Or Other, Visibility/wiper |
| Date | Aug 01, 2020 |
| State | IL |
| Description | The rear view/backup camera has not worked since the day we drove it home. It will work intermittently but most of the time it shows wavy lines across the screen. Occasionally after shifting from reverse to drive, the camera will start working but the rear view picture will remain on the screen even while in drive! There is also a strange hump in the dash on the passenger side as if something is pushing up from underneath. The dealer was contacted the day after purchase and we were told to bring the vehicle back for inspection. Now we are told that parts are not available and they don't know when they will be. Ford has been contacted and we are getting no help from them either. We have a brand new, expensive, defective, and potentially dangerous vehicle. It also has the strange lump in the driver's seat that others have mentioned. |
| Category | Air Bags, Forward Collision Avoidance: Warnings, Vehicle Speed Control |
| Date | Jul 31, 2020 |
| State | MI |
| Description | Tl* the contact owns a 2020 ford escape. The contact stated that while stopped and pressing the brake pedal, the vehicle suddenly experienced unintended acceleration and crashed into a concrete pillar. During the crash front end was severely damaged but the airbag did not deploy. Also the collision assistance safety feature did not activate to avoid the crash. During the incident the driver sustained an injured chest which did not require medical treatment. No police report was taken. The vehicle was not towed. The local dealer royal oak ford located at 27550 woodward ave, royal oak, mi 48067. And the manufacturer were notified of the failure. The cause of the failure was not determined. The failure mileage was 2,000. |
| Category | Power Train, Steering |
| Date | Jul 30, 2020 |
| State | SC |
| Description | On the 1. 5l engine when you are accelerating in the normal driving mode you experience a vibration in the steering wheel similar to a flat tire. The 2. 0l engine with the same transmission does not experience the same problem. |
| Category | Electrical System, Visibility/wiper |
| Date | Jul 26, 2020 |
| State | DE |
| Description | The rear safety camera does not work get wavy lines similar to a bad tv picture. Problem is by some reports due to hot weather (+ 70 farenheight) this is bs I have had 3 other vehicles same location same weather no problems. Runing ac does not solve problem. Went to dealer tech found loose connection. But problem continues this is a definite safety failure that is not fixed by ford. Problem occurs when moved to reverse from park . Hasoccured every day since delivery |
| Category | Electronic Stability Control, Unknown Or Other, Visibility/wiper |
| Date | Jul 22, 2020 |
| State | FL |
| Description | When I put the vehicle in 'park' on a flat surface, the e-brake turns on automatically, but when I park on a slight incline, this does not happen. Additionally, when stopped at lights, I noticed that the vehicle was no longer turning the engine off when at a complete stop. When I got home, I went through some of the screens and it told me that the auto start/stop was disabled due to being on a slope (but I was on a flat surface). Additionally, the windshield wiper fluid is not coming out of the lines, but the pump is working because I can hear it, possible clogged lines. Lastly, infotainment system is not working consistently with apple carplay ' sometimes it works, sometimes it doesn't, usually random. |
| Category | Electrical System |
| Date | Jul 19, 2020 |
| State | IL |
| Description | Back-up camera erratic, blind-spot indicator on passenger side mirror erratic, lift-gate opens sometimes just by walking behind vehicle or will come down on its own when open. Once, the sync 3 screen was extremely hot to the touch and the controls were frozen. This happened after start-up and the screen took a long time to boot up. Our local ford service department is aware of these problems (and actually saw the back-up camera go spastic). Apparently, ford is aware of the camera problem, but the replacement cameras give the same problem. |
| Category | Electrical System, Unknown Or Other |
| Date | Jul 15, 2020 |
| State | MT |
| Description | The electrical in this car has been nothing but trouble. I bought the car with 2000 miles on it and I've had it about a month and I've had 4 issues with it. The first issues the cruise control epuld not work. I brought it in and they fixed it. My bottom cup holder broke twice now and it's like the bottom of it fell out. Today I get in my car to go to work and the speakers on the front drivers side of the car are not working. Is this typical of this kind of car or is it just my luck? I've had more issues with this car than I have ever had with any other car I have bought in a short amount of time. |
| Category | Wheels |
| Date | Jul 06, 2020 |
| State | NC |
| Description | Driving 25 miles per hour on resident street when tire blew out. |
| Category | Electrical System, Power Train, Visibility/wiper |
| Date | Jul 02, 2020 |
| State | TX |
| Description | My 2020 ford escape's automatic transmission makes odd whirring sounds and shifts hard often while driving. Automatic transmission still has a hard time shifting smoothly even when the vehicles been warmed up and driven for at least 10 minutes. The rear view camera has a mind of its own and doesn't always work. Even when it is working the feed is usually terrible quality. When it doesn't work you can't see anything out of the rear view camera, the image quality turns greyish and images lag. |
| Category | Electrical System, Electronic Stability Control, Vehicle Speed Control |
| Date | Jun 29, 2020 |
| State | NY |
| Description | While driving down highway at approximately 45mph a warning appeared "stop safely now" with a hazard sign. The vehicle suddenly and unexpectedly lost power and slowed to appx 5mph. Was unable to regain speed and accelerator did not respond. Approximately 30 seconds later an oncoming ambulance appeared over the hill in the opposite lane and proceeded past. Power still was not restored. Continued short distance until able to safely pull over to side of road. Unable to shut off vehicle. Arranged for vehicle to be towed to dealer friendly ford poughkeepsie ny. Vehicle had recently been serviced due to complaint that backup camera intermittently failed and because there had been a service notice indicating a service update was needed as vehicle could suddenly lose power. Vehicle was serviced. |
| Category | Electrical System, Power Train, Structure:body |
| Date | Jun 25, 2020 |
| State | FL |
| Description | Vehicle purchased 5/12/20. On 5/22/20, at odo 84 miles, on startup, vehicle displayed powertrain fault - illuminates when a powertrain or awd fault has been detected. Contact your authorized dealer as soon as possible. Vehicle flat bed towed to sunstate ford west colonial dr orlando fl (purchase dealership). Service team had vehicle 5 days. Cleared codes u0131, u0100, u0140, u0155, u0198, u0253, u0257, p0919, u0212, u023a, u0103, u0111, u0121, u013f, u0159, u0232, u0233, u0293, u0401, u0415, u0420, u0424, u0531, u0101, u0418, u0429, u0146. 4 mile test drive. 20 mile drive returned vehicle with no cause or correction. Only explained powertrain failure could not be replicated. Since return, rear automatic liftgate intermittent failure, back up camera failure, headliner drop at front passenger and driver door seal. *tr |
| Category | Structure:body |
| Date | Jun 25, 2020 |
| State | FL |
| Description | Vehicle has |
| Category | Electrical System |
| Date | Jun 16, 2020 |
| State | MN |
| Description | Backup safety camera and warning system fails outside temp is above 70 degrees and air conditioning has not been running long enough to cool the vehicle interior. When vehicle is parked outside in the summer the backup camera will not work until the air conditioning runs for about 10 minutes. *tr |
| Category | Power Train |
| Date | Apr 24, 2020 |
| State | ID |
| Description | I received a notofication for a "field service action" 20b14 for a powetrain control module update on my 2020 ford escape hybrid due to "stop safely now" and check engine light and dtc's p0340 and p0340 I took it in to the dealership on 23 april 2020 for the update, I was then informed my my service advisor that this update is now on indefinite hold due to the updaye causing additional fault codes on the electronic power sterring and other systems. He also provided me with a letter from david j. Johnson director service engineering operations taht was sent to all ford and lincoln dealers placing "new vehicle demonstration/delvery hold on all in stock vehicles until the field service action can be performed. I will attach this letter to my complaint. My question/concern is, that if ford deems these vehicles unsafe to drive for demonstrations drives and delivery, why does ford consider them safe enough for myself and my family to drive on a daily basis? |
| Category | Engine |
| Date | Apr 20, 2020 |
| State | AZ |
| Description | Today, 4/19/2020, two of my co-employees noticed that my 2020 ford escape was making a ticking sound. I didn't hear the ticking sound until I was waiting in line at arby's drive-through at about 6:30 pm arizona time.. The ticking is coming from my engine area under the hood. The low oil level indicator light does not come on and there is no visible signs of an oil leak on the pavement where my escape is parked. Could be bad spark plugs or camshaft. The escape has been financed with alaska credit union and I have not made the first payment yet. Who are we? We are Lemberg Law, a Consumer Law Firm Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win. |
| Category | Visibility/wiper |
| Date | Apr 19, 2020 |
| State | FL |
| Description | Nothing has happened yet... But a few very close calls.... The equipment that the rear view mirror is attached to is huge and the mirror is such that is blocks a major part of the view to the right... Esp when I am on a curvy road... It literally blocks anything in that area... Anyone on a sidewalk etc etc.... When I need to look to the right I have to bend down or lean over... I am going to hit or kill someone.... I have tried calling ford.... But have been told they have no safety dept... I am spoken to people in every country who do not know how to get me to the right dept... I have left my phone number etc... I also asked if the mirror can be swapped out for a smaller one.... I have had to resort to putting the mirror up and down... Vs the way it is sold..... Also, this car was mad with no cover for the cargo area.... I have talked to many people about this.. Apparently they are waiting for quotes from manufacturers.... I often put my car on transporters... I move artwork and antiques... I would never have bought a car with no cargo cover..... I am often in s fl... Cars are broken into often... Yet, at the car show there was on on display... Tricking the public.... They are hiding from these issues... Please help me get answers... Have leased a ford over 8 years... Never again... And I want people to know these issues so they can rethink the purchase... Safety should come first....... I am not including pics now... Just sit in any 2020 escape..... |
| Category | Forward Collision Avoidance: Sensing System: Camera |
| Date | Mar 20, 2020 |
| State | NY |
| Description | 2020 ford escape. Consumer writes in regards to defective head up display, digital speedometer, front view camera misrepresentation. *ld consumer states that the head up display in vehicle only displays speed in km/h. Consumer says that this presents a potential safety hazard because speed limits in the us are displayed in mph. Consumer states that the digital speedometer displays speed in km/h in big numbers and mph in tiny numbers. In addition, consumer states that vehicle was supposed to come equipped with a front view camera, but that it was missing. Consumer has contacted dealership and manufacturer, but did not receive a response. *dl |
| Category | Power Train |
| Date | Mar 16, 2020 |
| State | MO |
| Description | Multiple times vehicle has said stop safely now while driving and limited me to enough power to maintain 15mph at the most. This has happened at higher speeds and has required pulling to the shoulder. |
| Category | Unknown Or Other |
| Date | Mar 09, 2020 |
| State | AZ |
| Description | The backup camera has been checked and "repaired" twice. The monitor within the last five days has ran a gamete of problems ranging in not displaying an image to the image being distorted with a series of lines that move vertically up and down. This happens in both the stationary and moving positions the passenger side's warning system does light up, but there is no ringing sound made to let the driver know that a vehicle is in the driver's blind spot. This happens in the moving condition. |
| Category | Engine |
| Date | Mar 04, 2020 |
| State | NC |
| Description | Unexpected "stop safely now" warning appeared on instrument cluster while traveling on the interstate. Engine lost power and was on battery-only (hybrid vehicle). Pulled over, and engine shut off completely. Unable to re-start engine immediately after. Dealership stated "engine/drivetrain fault" but found nothing. That was on february 14th a 1,875 miles on the odometer, and the warning/loss of power happened again on march 2, 2020 with 2,003 miles on the odometer. Also note: there are additional 2020 ford escape hybrid owners reporting this issue on fordescape. Org under the "stop safety now" forum topic. |
| Category | Structure:body, Visibility/wiper |
| Date | Feb 14, 2020 |
| State | NJ |
| Description | Tl* the contact leased a 2020 ford escape. The contact stated that the headlamp covers were foggy on the inside however, the headlamps provided adequate illumination. The bulbs were located above the headlamp covers. The vehicle was taken to steven's jersey city ford 740 nj-440, jersey city new jersey 07304 phone number (201)432-7272 to be inspected. The dealer inspected the headlamps and informed the contact that there was no failures with the headlamp covers. The contact also found that water penetrated the passenger side rear door, and driver's side rear passengers door. The dealer realigned the rear passenger door and driver's side and rear passenger door. The dealer reattached the doors metal molding. Manufacturer was not contacted. The failure milage was 100,000. |
| Category | Electrical System, Service Brakes |
| Date | Jan 24, 2020 |
| State | OR |
| Description | Most states require trailers of 3,000lb gvwr, and some states only 1,500lb, to have an independent braking system on at least one axle of the trailer. Ford sells vehicles with factory tow packages rated at 3,500lb, but does not supply even an optional electric brake controller. Further, they don't supply a "plug 'n' play" harness for an aftermarket controller as do many manufacturers. This situation has prevailed from at least 2013 onward. When we purchased our 2020 escape sel with factory towing, we fully expected that this shortcoming would have been resolved. It has not. And that it has existed for two generations of the escape spanning eight model years leads me to conclude ford is willfully ignoring the laws of many states, and potentially endangering the drivers of these cars and other drivers sharing the roadways. |
| Category | Engine, Power Train |
| Date | Jan 21, 2020 |
| State | FL |
| Description | Since day one of ownership, it has a vibration in the steering when approaching 25mph then the vibration continues all the way to 75mph. Also at approx. 25mph an low humming sound starts. The humming sound gets loader as speed increases along with the road noise. The humming and vibration stop as soon as you take your foot off the accelerator. But resumes again as soon as the accelerator is pressed. This vibration feels as if a wheel is loose or coming off or the the engine and transmission are going to fail causing a serious problem. This by no means is normal. Both dealerships personnel that drove the vehical said its not normal. |
| Category | Unknown Or Other |
| Date | Jan 14, 2020 |
| State | WA |
| Description | While steadily driving at 40 mph on a two-lane highway, I suddenly lost engine power and simultaneously received a warning message on the driver's display to stop vehicle safely now. I was able to drive to where road had a shoulder, but the car's speed was limited to maybe 10 mph even with the accelerator pressed. (the car is a hybrid, but had only very limited propulsive power in what seemed to be an electric mode.) the gas engine did not kick in even when the accelerator was pressed. After unsuccessfully trying to troubleshoot the problem using the owner's manual, I pressed the start/stop button to turn off the car, then pressed it again to restart. The gas engine started, I regained the ability to accelerate, and the car appeared to function normally. Subsequently, the car was towed to two dealerships to diagnose the problem. The manufacturer has been contacted and the problem has been "escalated" as efforts continue to further diagnose and then correct the problem. At the time of the incident, the car's heater was on, as were the daytime running lights. The radio was probably on. The navigation screen was displayed but we were not using the gps to navigate. My cell phone was not on, but it was lying on the console. (I believe there is a large cell phone tower within several hundred yards of where the incident occurred.) the car had less than 500 miles on it. One of the dealerships received a diagnostic code p1aoc when testing the car. I was told this means that a "system overload" was detected. In response to the code, I was told that the system was "reset" and then checked for updates. I am awaiting further news from the second dealership. |
| Category | Seats |
| Date | Nov 30, 2019 |
| State | OH |
| Description | The drivers seat (bottom cushion) has a piece of metal or heavy wiring, about 2 inches long, at the back of the seat, where your tailbone is. The wire is easy to find (it runs back to front) under the seat material. It is very uncomfortable when driving. I took it back to the ford dealer I leased it from and they checked other 2020 escapes and they were the same. The service department said there isn't anything they can do until there is a recall. I called ford customer service and he said he would note the problem. I dread sitting in the seat but I love the car. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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Have had issues with power train since 9/9/22. Stayed in the shop at Heritage ford for 2 months. They returned and said there were no issues (have documentation and video), told me safe to drive after going 70mph to 40mph quickly on interstate almost causing me to get rear ended by a semi-truck. I had thought the problem was taken care of but when I looked at paperwork THEY did NOTHING. Said there was never a problem but my Ford Pass app showed otherwise. Heritage continued to call me a liar until I had to prove it and even in their own notes had the issues on it. Gave me a loaner, with flat tire but took it back prior to even getting my own vehicle completed. Didnt even let me complete the loaner time, came to my house and picked up (video of this). Took to Rays Ford and they fixed what Ford told them to, had for about two weeks and more issues started to happen so I returned it. Ford was supposed to pay for the reimbursement of the vehicle (have emails on this), but now Ford said that price is too high for them. My life, apparently zero value along with my money that they continue to take for the vehicle that has been on the shelf since 9/9, basically.
Our 2020 Ford Escape Titanium Hybrid lost its brakes while in reverse. Luckily, we only hit a tree and not other cars or people. Dealer claims the brakes did not fail. Our insurance company doubled our monthly rate for a claim that was not our fault.
2020 Ford Escape; Sitting at the Dealership now, being told the AWD Control Module is bad. Errors include: Powertrain Malfunction/Reduced Power; Hill Start Assist Warning; Pre-Collision Assist not available. Had these same errors earlier this year and was told it was a Wheel Speed Sensor. Had it replaced and it’s been fine.
There was a recall on the Control Module, but I’m being told it was only certain VIN’s from 1 Factory. The Recall also expired in April 2022. And although I find HUNDREDS of similar complaints online – it’s still going to be almost $1,000 to repair.
2020 escape titanium hybrid
ABS light go on, collision assistance not available, anti brake faults, hill assistant not available. Took the vehicle to the dealership they can find my complaint and same time I’m picking the vehicle did it again at the shop. They told me the battery was giving too much charge to the vehicle. They reset the computer and told me I should not have problems again. However today happens again. The steering wheel get hard to move whenever this happens.
purchased my 2020 Ford escape SEL new in 2021 I am wanted it for gas mileage I work 32 miles one way I don’t open my doors a lot other day I heard a popping noise when I open my door and the spot welds on the door hinge were broke off called the dealership at the service station I have 44,000 miles on the car I’ve had it for a year and a half and they said it’s not under warranty I also have a problem with the radio will not turn stations and gets hot
I have taken my 2020 Escape back to the dealership several times since July 2022. The mechanic replaced the fluid and the seal in July. The grinding sound continued in the rear of the AWD. I took it back the last week of September. The mechanic replaced the fluid and the seal again and thought it was fixed. I drove it around the block and heard the same sound and returned it to the dealership. In July I was told that Ford doesn’t make the repair that I need. I like my car, but hope to get it fixed. Maybe the mechanic is doing everything he can. I am trying to be patient. I am not sure of the part that I need. Could it be the Sequential Transmission shift paddle switch?
2020 Ford Escape bought brand new since new sreeching brakes when I reverse since new. Took it in 4 different times all dealerships say nothing wrong with brakes. There’s is surely something wrong before my warranty runs out. I think it’s a lemon myself.
I have a 2020 Ford Escape SE which has many issues that are frightening at times. Sometimes the back up camera will not go back off when returning to Drive. Then a few blocks away the entire dashboard screen goes black along with the camera. You have to pull over, turn the car off and wait about 20 minutes before it will work again. Sometimes the GPS Navigation system does not work at all and other times it takes me to places that are not correct. The auto on and off start doesn’t work most of the time. When I have complained to the dealer, they say it won’t work when it is 32 degrees or less and won’t work when it is 90 degrees or above. Ridiculous!!!
While driving and not touching anything other than the steering wheel the radio changes channels, the heated seats turn on even in 97 degree weather. Can’t get an appointment to get this car fixed and I only have 6,000 miles on it. I am old my VIN number doesn’t match the recall notice for the camera. However all of the things that the car is doing matches everything said about the reason for the recall.
In 2020, at the age of 42, for the first time in my life I bought a brand new vehicle, a 2020 Ford Escape. Not long after, the parking brake came on, of it own accord, and would not go off and I had to take it to the shop, they said it was a “computer issue “ and they just had to reset it. Then two days ago, the all wheel drive came on (all of it own!) and while doing 70mph down the HWY, the collision sensor came on and the vehicle just started to slow down, ALL ON IT’S OWN! There was NO ONE in front of me! Scared me to death! Then TODAY the cruise control wouldn’t come on and all these messages started flashing really fast, over and over on the dashboard. So now, it’s in the dealer shop AGAIN. AGAIN they said it “properly just a computer issue AGAIN”! Plus, they have NO loner vehicles and I JUST started a new job…also does anyone else have issues with the washer fluid ALWAYS running low or CONSTANTLY having to re-sync your phone? It’s insane!
I have a 2020 Ford Escape. Took it in for routine oil change and a recall. Told service team that the back right rear was making a loud noise- almost like a squeaky spring? When you make right hand turns or hit a bump. It’s been back to the garage 4 times since. First time I was told it was a loose tail light. Drove it around The dealership and the noise was still there. Had to have the service manager go for a ride with me so that he could hear it which he didn’t actually want to hear it basically. So I had to take it back in yet again so they could hook it up to a machine to see what was wrong. Said there was a broken shock so I had to take it back in after the part came in to have replaced. Mechanic said there was no noise I go to get in the car and drive away from the dealership the noise is still there. So they take it again another day now they’re saying some kind of housing on the tire rod that keeps the tires in balance? Not sure of the real name. Now they can’t get me in until next Thursday to repair it? No loaner offered at all. Not real happy with Ford at the moment
My 3rd Ford Escape. My 2020 seems to have quite a few electrical issues. Not even 5,000 miles on it, had to be dragged out of my garage. Occasionally, the GPS stops working and you’re driving in the middle of no where. Stopped of at the gas station, ran into to purchase and item. When I came back out, wanted to leave, the vehicle had an electronic melt down. All the warning lights were on and the knob shifter, which was in park, was flashing. The Escape wouldn’t start no matter what I did. Not even 15,000 miles on it. No matter what I tried, nothing was happening. What did I do wrong when I turned the vehicle off? I called road side assistance. After 1 1/2 hours, it started like nothing happened and drove home. No problems yet.
Cancelled the tow and the car loaner. I liked the vehicle, but don’t trust it.
I have a 2020 Ford Escape se purchased October 2020. In the morning when you first start to back up the brakes make a serious roaring sound in the rear I mentioned to the service department when I took it in for a recall and was informed that ford has not given them a fix for the problem, but was told brakes are good.
I bought a 2020 Ford Escape SEL leftover In March 2021. I’ve been driving it every day for fourteen months with no problems. It’s the best car that I’ve ever owned. And I love the fact that the 3 cylinder engine sips fuel.
In July 2020 we purchased a 2020 Ford Hybrid and loved it until this year. The first thing that happened was very scary. My husband was accelerating as he entered the freeway when the car suddenly lost power. He was able to pull over before getting rear-ended. The car just died. He sat there a few minutes looking at the manual which had nothing helpful. Ten minutes latrd he decided to try starting the car again, and it worked. Called dealer and had to wait 3 weeks to have it checked out. They said there was no error in the onboard computer and they couldn’t find anything wrong. The next event happened about a month later. We were out running errands, started the engine and the sync screen showed the map only – we could not use the radio, navigation or any other function. The next day it was working again. Took it to dealer and again they could not find anything. The Ford app has not worked since the vehicle was purchased – we get an error message that the car is in deep sleep mode. Today we are locked out – key fobs don’t work, numerical code doesn’t work key doesn’t work, app says the car is in deep sleep mode. It was driven yesterday,! Called dealership. We have to have the car towed to the dealer – they will try to diagnose tomorrow – it will be at least 3 weeks for a service appointment!!!
This is our second cord escape. Had a 2017 which we liked, then traded it in for a 2020 in May of 2020.. I don’t like it. Seems to have quite a few electrical issues. For some reason on longer trips the navigation system will get a brain fart and all of a sudden the GPS stops working and I am driving in the middle of no where. I have my speedometer in km/hr. It will just switch to mph on its own. I have to go into the nav settings and change it back. Today, I stopped of at my son’s for about 5 minutes. When I came back out, the vehicle had a total electronic melt down. All the warning lights were on and the mob shifter(which was in park) was flashing. AND it wouldn’t start no matter what I did. I sat there for 10 minutes…..nothing was happening. I went inside to call road side assistance. Came back out and it started. Not happy with all the glitches, even though I like ford products
2020 Ford Escape titanium
In October of 2020 I purchased a new Escape Titanium from a local ford dealership. Within the first week of ownership the backup camera stopped working, or would just intermittently give static images. (was not told until after i bought the vehicle that the back up camera had a recall) It took 2 months to get this camera fixed. The subwoofer also was loose and rattling right off the lot! The dealer replaced subwoofer, since then I have personally dismantled the car and tightened the subwoofer 4 times. The wireless charging pad randomly stopped working at 8000 km. Back to the dealership we go. Sync 3 system is unreliable at best. Sometimes the GPS screen will put me in the middle of a field even if I’m on a major highway. System freezes, sometimes reboots while I’m driving showing the ford splash screen. Fast forward April 2022… Driver side door hinge spot welds broken totally away from door, Car has 23k KM. car currently at dealers again. Waiting to hear what resolution is. Stay far away from FORD! This has been a nightmare.
I’ve always driven GM vehicles, this is my first Ford, and at first I loved it, until this weekend. I live in the country and I was headed home when all of the exterior lights went completely black. No other cars on the road, no lights anywhere period. I quickly pulled off to the shoulder, since it is a rather winding road and I could not see past the dash (which ironically still had lights but made the darkness outside that much worse). I was able to turn off the Escape and turn it back on, which turned all of the exterior lights back on and I was able to make it home. It was a terrifying experience and I did end up scraping the front passenger panel on a guardrail when pulling over in blackness, but it could have been so much worse! I’m petrified to drive this thing at night now. I’ve only seen a couple others complain about this issue, but I’m curious as to what would cause such a thing!
My 2020 Escape had been in the shop off and on the first year for ver 7 weeks. Finally received a buy back from Ford but it wouldn’t even pay off the note. My Ford app and indicator light shows I’m having an improper connection/engine crankcase. It has been back to a ford dealer 3 times since November 2021 and they can’t seem to fix the problem. They get the indicator light off on panel but it shows back up within a few days. When I start my vehicle from the Ford app, I have a faint smell of gas when I open the door. The right rear window fell down and I had to suction cup the window back in place until the Ford dealer could get me in. As I read in an earlier comment, my front driver door is know popping and having a hard time while opening and closing the door. Then the driver window will not roll down more than a couple of inches. I was told today that they can’t figure out the problem, so they have to go to Ford to see if there has been a problem with this issue.
I bought a 2020 Ford Escape SEL, after owning a 2014 Ford Escape. I drove my old Escape 95,000 and never even changed the brakes. I do like my new Escape, but at 21,000, it needed two new rear shocks. The mechanic said given the fact that both went out at the same time, they were probably defective from the factory. Not encouraging. I paid 34,000 for the car.
Has anyone had a windshield crack from the inside dealer says no way must have been hit by a stone FROM THE INSIDE speedy glass says they have never seen that before. They feel the crack on the inside not the outside I have not fixed it yet.
I have an issue right now with the Collision system. I took it the dealer & they want me to pay for repair when I did nor to my vehicle. It has had this issue for about a month or more. It started when I was driving & my cruise control was not working right either. Come to find out 2days ago the part broke off &the dealer wants me to pay for it or put on my car insurance. I didn’t do anything wrong & if I put on my insurance my rates will go up. I’m stuck as I think it poor coverage by Ford as it right under the license plate where all kinds of road debris especially in winter plugs up your grill & you never know what can hit you. It seems that this Escape has had more recalls electrical issues than Carter has liver pills. I can’t afford to fix this quote of 1500 – 2000 to fix.
I have the 2020 Escape and I love it. I have had a couple of recalls, all minor, and didn’t even notice an issue. I have the Hybrid, I get 40 milles to the gallon and it’s quiet as a mouse.
I purchased a 2020 Ford Escape on April 2020. I have a loud ticking noise appear to be from the speedometer. You can see the speedometer click similar to a second hand on a watch. I immediately took it back to the dealer who said they couldn’t find anything wrong, no hear the noise. I then recorded the noise and returned the vehicle again. The manager agreed it is pretty loud, and suggested I raise the volume on the radio. When I returned to pick it up they said the noise came from the electronic fuel pump. I’m pretty sure it’s the speedometer, but my complaints have gone unanswered.
I purchased my 2020 Escape SEL in July, 2020 and so have had it nearly 16 months. It now has 20,000 miles. I have never had any issues with the car. Fit and finish is very good, and other than a minor rattle in the far left rear when on a rough road, there have been no issues. I have changed the oil in the 2.0L Ecoboost between 3,200 and 4,200 miles since new, and have changed all PTU, RDU, and transmission fluids recently. I have nothing but good luck with the 2020 Escape SEL.
I have had trouble with the sound system sub woofer vibration of the whole wheel well plastic sounds horrible. Took it back to dealer told it was working in parameters. Not happy.
My 2020 Ford Escape has had numerous problems that started with windshield wiper fluid always running low. Now I’ve had to have it towed to a Ford dealer and has 19 error messages involving the PCM and the CPU. Now Ford is saying that it is deep water intrusion and refuses to do any work stating that the warranty does not cover water damage. We have never driven through any high water.
we are a courier department and have 11 Ford Escapes, years 2017,2019 and 2020. All 3 new 2020 models have the exact same issue with the front drivers door hinge. The welds that hold the hinge in place have come loose. None of our earlier Model year Escapes have had this issue. Ford fixed the first 2 under warranty, but the 3rd vehicle, with the same problem, was about 5,000 miles out of warranty and they wont repair it. This is obviously a design flaw, all 3 had the same issue within a month of each other. Because we are a courier department, the doors get opened a lot more then the average vehicle, but again, none of our older Escapes have this issue. Ford claims they don’t have other reports of this issue on the 2020’s… so, Just FYI
I had a 1997 escape for 12 years with no problems. Decided to trade in and get a 2020 expecting close to the same or even better I’ve had the car 18 months still under 12,000 miles and has been recalled 3 times plus additional problems. First recall had a computer chip problem, next brake recalled, next rear camera recall. At the same time 3 different times my car wouldn’t start. Pushed ignition and got a flashing green light and multiple err codes came up on dash. Took at least 5” for them to clear and car to start. Mechanics didn’t know what it was and eventually reset all error codes. Now at 18 months the vinyl on the driver seat is tearing away at the seam.
How did you get Ford to reimburse you. I hate this car and would love to look elsewhere.
I purchased a 2020 Ford Escape Hybrid Titanium in July. Test drive was pleasant and the promise of 40+ mpg was enticing. I quickly regretted this decision as I immediately started having problems with the heads up display. Sometimes it would work and sometimes it wouldn’t. Took back to have checked with initial try to repair was re-soldering some wiring. Didn’t fix. Try #2 was to replace the whole heads up display, didn’t fix. Try #3 was to replace a wiring harness, didn’t fix. Car was at dealership 2 out of the first 3 months I owned it. On top of all of that before I took it back initially I went to pop the hood to out in sone rain x washer fluid and the hood popped loudly because it the A pillar on one side so hard it chipped paint off. I had to loosen the bolts holding the hood on and adjust it myself. The back hatch was also crooked and had to be adjusted. The passenger leather seat cover had a fairly big wrinkle in it and felt like it was missing some padding. Body seams all over the vehicle didn’t line up well or had uneven gaps. I would be extremely unhappy but after contacting Ford while the car was sitting at the dealership they approved a buyback. So while I’d vehemently advise against purchasing a 2020 Escape I must give Ford kudos for doing the right thing. They completely paid off the loan and I was able to walk away from the vehicle. But I am extremely disappointed in Ford for allowing these vehicles to go to market with so many problems. The quality control is severely lacking. I have since purchased a Volkswagen Tiguan and the fit and finish and quality of build is heads above the Ford Escape, no comparison.