Electrical System and engine issues among the top complaints received by the NHTSA from vehicle owners
While cars continue to decline in popularity, the 2020 Chevrolet Malibu keeps making waves. The automaker claims that this Chevy car “totally measures up.” However, research shows a glitchy electrical system and poorly-functioning engine.
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Problems with the Electrical System
While the Malibu isn’t considered a luxury vehicle, it must still be equipped with a well-running electrical system. This Chevy model falls short of the mark in this department.
Here is one Edmunds review discussing some problems. “The screen is slow, laggy and of poor graphic quality. On top of that, if you go deep into a menu like music on Airplay, pressing the Music app button won’t bring you back to the main Music screen. You have to press, Back, Back, exit etc. Not very safe while driving. Also, you will have to put up with unexplainable control lags while changing songs. I pressed Next song on the steering wheel and it took 10 seconds for the song to change. I drove other cars (Mazda and Nissan) and the controls never lagged.”
The issues go even deeper. Service Bulletin #20NA011 talks about problems with the voice recognition and radio station adjustments within the Malibu. While it might seem like a simple inconvenience to have these systems malfunctioning, it could eventually lead to an accident, especially if the driver becomes distracted by the problems. So, what does the Malibu “measure” up to exactly? From the standpoint of owners, it’s nothing short of a lemon.
2020 Chevrolet Malibu Complaint Summary
|Number of Complaints
|Unknown Or Other
|Vehicle Speed Control
|Electronic Stability Control
The engine in the Malibu isn’t expected to provide as much excitement as a Corvette, but it should run properly. However, that doesn’t seem to be the case.
Here is one NHTSA complaint to read. “Car lost power when passing a truck on the highway, hard start, immediately contacted dealership. They have had the vehicle for going on three weeks tomorrow. They haven’t been able to diagnose the problem. I have contacted GM and the service representative at the resolution center said the dealership was not answering emails and he could not give us any information. The service manager at the dealership said he and the master tech had driven the car and both said that they detected a problem. The service manager said the diagnostic computer showed excess, or unburned fuel in the #2 cylinder. The master tech said he put a bore scope into the #2 cylinder and saw a burned or discolored spot on the piston. The service manager said that a regional engineer had come down from Spokane, WA. And driven the car with another diagnostic computer. They still have not diagnosed the problem, and the dealer says that GM wants us to take the car back and drive it. We feel the car is unsafe and we are refusing to drive it. They are not coming up with a resolution to this safety problem.”
Chevy continues to address engine problems, one of which is illustrated with Service Bulletin #PIP5733. In this communication, we see trouble starting the engine or customers complaining of an extended crank situation. This is unacceptable with any newer vehicle and needs to be addressed, especially if the car wants to ever “measure up.”
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