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When customers want a luxury-focused SUV, it makes complete sense for them to look at the 2019 Lexus NX 300. After all, the automaker claims it is “driver inspired.” However, owners suggest that there is nothing that they like about this SUV, including the fuel system, electrical system and steering.
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NHTSA Complaints for the 2019 Lexus NX 300
| Complaint Category | Number of Complaints |
|---|---|
| Fuel System, Gasoline | |
| Unknown Or Other | |
| Vehicle Speed Control | |
| Air Bags | |
| Visibility/wiper |
Problems with the Fuel System
This Lexus does not have a functioning fuel system, like all cars must have.
Here is one NHTSA review that talks about the problem. “When accelerating from a complete stop (a red light or stop sign), the 2019 Lexus NX 300 sometimes struggles, and very slowly, accelerate until it reaches about 20 mph. Feels like being out of gas. After about 5-10 seconds, everything seems to be normal. This has happened about 5-6 times in the past year. It certainly isn’t normal but since it cannot be reproduced on demand, the dealer was unable to determine what the problem is.”
Actually, the automaker knows exactly what is wrong with this Lexus NX 300. NHTSA Campaign Number 20V682000 states that 1.5 million vehicles have a failing fuel pump that could cause the engine to stall completely. This is very dangerous for the occupant. Still, many people are still without the repair, leaving them driving a defective luxury car. A driver-inspired car should not be this defective. The sputtering Lexus is convincing itself that it has the power to move instead.
Problems with the Electrical System
A vehicle’s electrical system is responsible for running just about everything, so if it fails, everyone takes notice.
Here is one Edmunds customer complaining about the system. “Infotainment menu mapping is cumbersome. You pretty much have to use the voice command…which can be slow and frustrating as well.”
It turns out that Lexus fully understands the issues related to this Lexus NX 300. Even Service Bulletin #L-TT-0281-20 talks about customers having trouble with Bluetooth connectivity. It appears that customers cannot pair their phones, often experience intermittent connectivity concerns and have trouble using some of the functions even when it is connected. However, Lexus assures customers that the problem is actually with the phone, not the system. Maybe drivers should look at getting a phone that is more “driver focused” to match the stellar craftsmanship of this Lexus.
Problems with the Steering
Another complaint has been with the handling and steering of the Lexus NX 300.
Here is one more Edmunds review to consider. “Steering is a chore at times around curves. I use less effort in my F-250 4×4’s with 33” tires than this little SUV.”
With this condition, Lexus has chosen to remain quiet. After all, the company doesn’t really want to draw any more attention to itself. Instead, the automaker is allowing customers to jump around the road like a Mexican jumping bean. What a show that must be!
Your Lemon Law Legal Rights
Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Lexus pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.
Complaint Data
| Category | Fuel System, Gasoline |
| Date | Mar 22, 2021 |
| State | NJ |
| Description | Tl* the contact owns a 2019 lexus nx300. The contact received notification of nhtsa campaign number: 20v682000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Ray catena lexus of freehold (4264 us highway 9, freehold, nj 07729) was contacted and confirmed that parts were not yet available. The contact had not experienced a failure. The manufacturer was made aware of the issue. Vin tool confirms parts not available. |
| Category | Fuel System, Gasoline |
| Date | Feb 16, 2021 |
| State | FL |
| Description | Tl* the contact owns a 2019 lexus nx300. The contact received notification of nhtsa campaign number: 20v682000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact called lexus of jacksonville (10259 atlantic blvd, jacksonville, fl 32225, (888) 721-3509) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. *bf |
| Category | Fuel System, Gasoline |
| Date | Feb 11, 2021 |
| State | NY |
| Description | Tl* the contact owns a 2019 lexus nx300. The contact received notification of nhtsa campaign number: 20v682000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact called atlantic lexus of 110 (2090 broadhollow rd, farmingdale, ny 11735, (516) 795-7600) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Fuel System, Gasoline |
| Date | Jan 29, 2021 |
| State | NJ |
| Description | Tl* the contact owns a 2019 lexus nx300. The contact received notification of nhtsa campaign number: 20v682000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Fuel System, Gasoline |
| Date | Jan 22, 2021 |
| State | VA |
| Description | Tl* the contact owns a 2019 lexus nx300. The contact received notification of nhtsa campaign number: 20v682000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Lexus of virginia beach located at 3909 virginia beach blvd, virginia beach, va 23452 was contacted and made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Fuel System, Gasoline |
| Date | Jan 05, 2021 |
| State | DC |
| Description | Tl* the contact owns a 2019 lexus nx300. The contact received notification of nhtsa campaign number: 20v012000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Fuel System, Gasoline |
| Date | Dec 31, 2020 |
| State | FL |
| Description | Tl* the contact owns a 2019 lexus nx300. The contact received notification of nhtsa campaign number: 20v012000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called wilde lexus sarasota (4883 clark rd, sarasota, fl 34233, (941) 924-3040) and it was confirmed that parts were not yet available. The contact had not experienced a failure. The contact was concerned about driving the vehicle. The manufacturer was made aware of the issue and referred the contact to the local dealer for assistance. Parts distribution disconnect. *bf |
| Category | Fuel System, Gasoline |
| Date | Dec 18, 2020 |
| State | NY |
| Description | Tl* the contact owns a 2019 lexus nx300. The contact received notification of nhtsa campaign number: 20v682000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The vehicle was not taken to the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Vehicle Speed Control |
| Date | Jan 15, 2020 |
| State | CA |
| Description | After reading the recall for 2019 nx300, I realized it could be true. A week ago I was driving on freeway at about 55 mph, decided to change the lane to my right which was definitely getting in-front of another car which may have had been @ 55mph and couple cars behind me. Best option was to accelerate so I could be in the next lane quickly and safely - guess what... It took a while for my car to pick up that immediate acceleration to the right lane. I ended up slowing down the car who definitely must have applied brake. I sure had a good gap when I was trying to change lane. I was scared at that moment - now I'm confident there's something wrong. Darn it, I spent a good amount of money for this luxury car but I'm driving everyday with a discouraging fear of 'not to change lane'. |
| Category | Air Bags |
| Date | Aug 20, 2019 |
| State | CA |
| Description | Tl* the contact rented a 2019 lexus nx300. While driving at 40 mph, a vehicle failed to yield at the red light and crashed into the front driver's side door pushing the vehicle vehicle into the right lane. The air bags failed to deploy. The contact suffered injuries to the hip and head to the window that required medical attention. A police report was filed under case number 41240. The manufacturer was notified of the failure and filed a case under number: 190731-000361. The vehicle was towed to the dealer (dealer information was not known) by the rental company. The failure mileage was 40. *dt *tr*jb |
| Category | Unknown Or Other |
| Date | Jan 24, 2019 |
| State | CA |
| Description | On december 28 returning from a christmas holiday my windshield was hit by a pebble in the rain driving on the highway. It started as a small star at the point of impact but the windshield began to crack across the windshield. I took it to lexus my lexus tire and windshield insurance did not cover the cracked windshield. I spent a 0 deductible from my car insurance and had the windshield replaced. I never have seen anything like it. I had a toyota 1996 camry new for 23 years and I have never had a pebble grow from a star shape nick to a full on crack in the windshield, this is not normal. I do not think this windshield is safe. I took the car to be fixed and had it replaced with the lexus oem windshield to keep the car with lexus standard early january 2019. I used a lexus vendor to replace the windshield. !. 5 weeks later I was driving home from work down the highway in rainy weather with the newly installed windshield a pebble hits it a star shape shows up. It didn't crack immediately, this time (the second time) the windshield cracked over night. I was going to take it to lexus to fix it under my insurance plan, but by morning it had cracked over night. Now, I had to spend another 0. 00 deductible to my insurance company, while the first claim was still being processed. The 2019 lexus nx 300 is faulty I am very concerned. The windshield is replace but I am driving on the defense everyday afraid that my windshield is going to be hit again. I would request that lexus recalls the 2019 lexus nx 300 windshields they are not safe. |
| Category | Unknown Or Other |
| Date | Jan 24, 2019 |
| State | CA |
| Description | On december 28 returning from a christmas holiday my windshield was hit by a pebble in the rain driving on the highway. It started as a small star at the point of impact but the windshield began to crack across the windshield. I took it to lexus my lexus tire and windshield insurance did not cover the cracked windshield. I spent a 0 deductible from my car insurance and had the windshield replaced. I never have seen anything like it. I had a toyota 1996 camry new for 23 years and I have never had a pebble grow from a star shape nick to a full on crack in the windshield, this is not normal. I do not think this windshield is safe. I took the car to be fixed and had it replaced with the lexus oem windshield to keep the car with lexus standard early january 2019. I used a lexus vendor to replace the windshield. January 16, 2019 1. 5 weeks later I was driving home from work down the highway in rainy weather with the newly installed windshield a pebble hits it a star shape shows up. It didn't crack immediately, this time (the second time) the windshield cracked over night. I was going to take it to lexus to fix it under my insurance plan, but by morning it had cracked over night. Now, I had to spend another 0. 00 deductible to my insurance company, while the first claim was still being processed. The 2019 lexus nx 300 is faulty I am very concerned. The windshield is replace but I am driving on the defense everyday afraid that my windshield is going to be hit again. I would request that lexus recalls the 2019 lexus nx 300 windshields they are not safe. |
| Category | Visibility/wiper |
| Date | Jan 02, 2019 |
| State | SC |
| Description | There is a reflection on the inside of front window shield from the silver trim that surrounds the dashboard media screen... If the sun is shining or at night there is no problem. This reflection is very annoying and takes attention away from driving safely. I mentioned this to an employee at the dealership and he replied... Yes I also have a new nx and I see it but it doesn't bother me!! It sure bothers me. |
| Category | Unknown Or Other |
| Date | Oct 26, 2018 |
| State | CA |
| Description | While driving on a highway at about 35 mph I heard a light "clicking" sound and noticed a 0. 5 inch star-shaped crack right in the center of the front windshield. As I continued driving the crack started growing across the windshield even when I parked the car. Overnight, it expanded horizontally as can be seen from the attached "before and after" photo and is now almost 80% of the windshield width. In my 50 years of driving experience having been through a good dozen of similar situations I have never seen anything like it when tiny chips or cracks would quickly expand to that enormous size. Because of the fast crack propagation this is potentially a very dangerous defect for the drivers which should be reported to the glass manufacturer to fix it. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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