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The 2019 GMC Acadia continues the lineup of mid-size SUVs from GM. This model was expected to be a big hit as the automaker told customers, “just try not to stare.” However, people are staring at this model, but not for the best reasons. Instead, owners are dealing with defective electrical systems, poorly-built exterior lighting, a malfunctioning powertrain and sloppy structure.
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NHTSA Complaints for the 2019 GMC Acadia
| Complaint Category | Number of Complaints |
|---|---|
| Power Train | |
| Unknown Or Other | |
| Electrical System | |
| Engine | |
| Service Brakes | |
| Exterior Lighting | |
| Steering | |
| Power Train:automatic Transmission:lever And Linkage:floor Shift | |
| Visibility/wiper | |
| Electronic Stability Control |
Problems with the Electrical System
With today’s modern electrical systems, there’s nothing that can’t be accomplished with a high-end vehicle. Unfortunately, this GMC model can’t seem to get much to work correctly.
Here is an enlightening NHTSA review. “My mother has become trapped two times due to the locks on the vehicle not working. The issue only happens when it rains. I took the vehicle to the dealership and they said they replaced some kind of mechanism and that everything was good to go. It rained again yesterday and my mother was trapped in the vehicle again. This happens anytime you try to engage the locks, i.e. in Park, putting it in Park, putting it in Drive, using OnStar to lock or unlock, using the GMC app to lock or unlock, using either key fob to lock or unlock, trying to lock or unlock it manually.”
It turns out that there are many other electrical system concerns with the Acadia. Service Bulletin #PIT5606H discusses issues with a reduction in power loss, no start situations and unwanted seat or mirror movements along with the door locking situation. It turns out that all of these complaints stem from damaged wires and an improperly routed HVAC drain hose. Owners could attempt to have the situations repaired if the dealership feels like humoring the customer. Otherwise, the Acadia might be a good vehicle to take the mother-in-law out in. What a shame if she gets locked in.
Problems with the Exterior Lighting
There are also serious issues with the exterior lighting system, which is a must-have for on-road safety.
Just look at this NHTSA complaint. “The contact owns a 2019 GMC Acadia. While driving at night, the contact stated that the headlights were barely visible because they were blacked out. The vehicle was taken to [dealership] where it was determined that the headlights would not project too far. The contact attempted to the call the manufacturer, but the call dropped. The vehicle was not repaired.”
These aren’t the only concerns with the headlights. Service Bulletin #010842001L discusses other issues with exterior lamp condensation, which only further reduces the visibility even more. Thankfully, it won’t be hard “not to stare” at this SUV since most people can’t even see it coming.
Problems with the Powertrain
The powertrain is composed of several components, with one of the most essential being the transmission. Sadly, this system is also receiving numerous complaints.
Here is one left on the Edmunds website. “My family has been a loyal GM customer for many years. So, without reservation and excited that we purchased a new 2019 GMC Acadia SLT1. Our feelings quickly changed. With only 645 miles, it suffered a transmission failure that left us stranded 350 miles from home. When we were able to get it in for repairs the next day, they determined the problem was so severe that we needed to leave the car for a number of days before it was fixed. Needing to get home, we had no choice but to arrange for transportation and then come back later to pick up the car. While GM made the repairs under warranty, they have not done much to alleviate our concern that our new Acadia is unreliable and therefore unsafe. They also refused to reimburse us for the over $400 of out of pocket expenses we incurred as a result of the breakdown and return trip to pick up the car. Reimbursement would have been a fair thing to do if GM truly cared about supporting their products and customers. If we had it to do over again, we would never have purchased an Acadia.”
No transmission should fail after only 645 miles. Even the cheapest made vehicles go far longer than this without powertrain concerns. The company doesn’t seem to take many of the transmission issues seriously. Plus, Service Bulletin #990420002K discusses Driveline Clunk Noises by telling technicians how much is acceptable and what absolutely needs to be addressed. Why should any of these unusual noises be considered normal, especially on a new vehicle? This isn’t the quality people expect when purchasing a GMC model over the Chevy variant. It might be time to save money and choose the latter instead.
Problems with the Structure
The same level of quality is found when looking at the Acadia’s structure.
Here is another Edmunds review worth noting. “I bought a brand new 2019 Acadia. Three days later, after an hour drive on a hot weather, I tried getting out of the passenger door and the rocker panel bent. From the vehicle running for an hour and being in the sun it caused the metal to expand which caused the door to catch the rocker panel and bend/damage it. GMC did not leave enough room between the door and the rocker panel. I brought my vehicle to the body shop and the body shop was told by GMC to repair the panel. It is a GMC defected and they refused to replace the rocker panel. GMC brought a rep out to look at the repair and he said “it looks good”. I do not care what it looks like. I paid for a brand new vehicle. I want a new rocker panel put on, since it is a GMC defect. After a month of battling with GMC, I told them I will contact the BBB and post review like this and they told me go ahead. I will never buy another GM product. I will take my business somewhere where it is appreciated.”
While the look of the rocker panel is important, there are some more pressing matters at hand. Service Bulletin #19NA167 says that there can be a water leak that leads to various electrical issues and an inoperative liftgate. While GMC wants people to stare at this model, the reasons that people keep gawking are not admirable. After all, people are getting trapped inside, water is infiltrating the cabin and pieces are being broken just from exiting the SUV. The vehicle is literally falling apart, making it a very expensive piece of junk.
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Complaint Data
| Category | Unknown Or Other |
| Date | Mar 18, 2023 |
| State | TN |
| Description | When trying to turn car off, shift into park, and a message is on the driver screen to "shift to park". The car is already in park. The car will not stop running unless the "shift to park" message is gone. After looking on internet, was able to toggle the shift gear button to remove the "shift to park" message. This started about 4 months ago, it did not happen all of the time. At first, I would have to attempt to restart the car, and then try to turn car off. After investigating this on the internet, was able to turn car off by toggling the gear shift button. This problem was not a surprise to the car dealership. Apparently it is a common problem, and a recalls have been made by gmc for this issue, but not for the year of my car. My car was no longer under warranty, so had to pay 8. 04 to fix this. |
| Category | Power Train |
| Date | Mar 07, 2023 |
| State | FL |
| Description | The car is is giving a warning to shift to park even though the car is in park. Gmc says this is a known issue and could become a safety issue but is not coving under warranty or recall. |
| Category | Electrical System, Steering |
| Date | Feb 24, 2023 |
| State | CT |
| Description | Initial battery died completely when vehicle was 2 years old (17 months ago). This week got a steering assist drive with care message and everything pointed to codes signaling low voltage. Battery tested with a bad cell. Gm will not cover the cost to replace a battery when not one but two have gone bad well before the middle of their earful lives. Gm claims there is nothing electrical drawing from the battery causing both the go array. Bad customer service on gm's part. Logically this issue should be covered as it is not a typical maintenance replacement. It's something causing two batteries to go bad! |
| Category | Power Train, Service Brakes, Unknown Or Other |
| Date | Feb 21, 2023 |
| State | PA |
| Description | I have the shift to park error where my car is not recognizing that it is in park and will not shut off. I have been held hostage inside my car, late for work, etc because my car will not shut off because it is not registering that it's in park. Also, my breaks are unbareably loud with whatever switch they made to the “new†brake material. |
| Category | Steering, Wheels |
| Date | Feb 08, 2023 |
| State | WA |
| Description | After exiting the highway onto a side road, the vehicle began to shake violently (like we were on a very bumpy road). I pulled into a parking lot thinking we had a flat tire. Then the vehicle suddenly came to a stop and would not move forward and would not move backwards. There was no flat tire, but I noticed that the front left tire was turned inward in the direction that the steering wheel was turned, but the front right tire was also turned inward at a much greater angle. At first glance, I could see behind the tire that the tie rod had detached from the front right tire resulting in no steering capabilities for the vehicle. The tie rod has a large bolt that attaches it to the tire, and the bolt was missing. Had this happened on the highway just a few minutes earlier, the resulting accident could have been catastrophic. I paid to have the car towed to the dealership and when the tow truck driver arrived he took one look at the vehicle and said "this should have never happened". The dealership could not explain how the tie rod lost the bolt and there was no visible damage to the tie rod. My concern is that had this happened at 60mph, the car could have flipped or the car would have been abruptly turned into the median wall at 60mph. Tried to upload images, but could not upload. |
| Category | Unknown Or Other |
| Date | Feb 06, 2023 |
| State | TX |
| Description | Get the message "shift to park" the car is parked but it is not recognizing that it is in fact parked. It makes it impossible to exit the vehicle and turn it off. To get the message disappear and exit the car the gear has to be wiggled. I checked this online and previous gmc vehicles were recalled because of this. And it has a possibility of hurting the transmission as well. This happens quite often. So there no exact date. |
| Category | Electrical System, Engine |
| Date | Feb 01, 2023 |
| State | AL |
| Description | Gear shift notification problem. Unable to turn engine off after receiving "shift to park" message and the gear shift is visibly in the "park" position. In addition, the doors would not lock. My wife was forced to stay in the unlocked running car in a store parking lot for 25 minutes, until the car just "turned off" on its own. Unsafe for a woman (or anyone) to have to do at 10:30pm. This puts drivers in a really vulnerable position. Vehicle taken to dealer jan 30, 2023. Was told they were familiar with the problem. |
| Category | Seats, Unknown Or Other |
| Date | Feb 01, 2023 |
| State | AZ |
| Description | I'm not sure what this is but I'm not reporting damage I'm reporting the factory model. This vehicle seating is not appropriate for the body size of the front of the vehicle. I've had two other acadias and I didn't have this type of issue. The side of the vehicle where the mirror is located is so large is can cover the view of two cars. And even adjusting the seat doesn't help. You literally have to lean up to loom out the front windshield to make sure you are in the correct place. It's a safety hazard and whoever manufactured this particular car did not do so well |
| Category | Engine, Steering, Unknown Or Other |
| Date | Jan 31, 2023 |
| State | MA |
| Description | Steering assist reduced drive with care" displayed on screen when I was driving. The temp gauge stayed on c, heat works fine, happened for a few days. |
| Category | Power Train |
| Date | Jan 23, 2023 |
| State | CA |
| Description | Vehicle will not shift to park. Have to engage the parking brake to ensure vehicle will not roll away after shifting to park. Becuase the vehicle isn't actually shifting into park l, the vehicle will not shut off which drains the battery and leads to being unable to turnover the engine. |
| Category | Power Train, Service Brakes |
| Date | Jan 20, 2023 |
| State | OH |
| Description | My car would not shift into park. The indicator in the center console would say that it was in park, but when I would shut it car off I would get a warning on the dash that said that I needed to shit to park. I started chocking the tires when I parked out of fear of the car rolling away or run over somebody. My wife would not always chock the tires. I took the car to the dealer today and they confirmed my issue. The dealer replaced a part on the transmission. The dealer has my old part. It cost me over 0. 00 to repair. The dealer and manufacturer are aware of similar circumstances with this model. I started having issues two months ago without warning and the problem got steadily got worse. The car has 43300 miles on it. I have owned it since new. It has never been in any accidents. |
| Category | Electrical System, Power Train |
| Date | Jan 19, 2023 |
| State | MI |
| Description | 2019 gmc acadia started producing error code of “shift to park†around 32,000 miles. This malfunction is directly connected to a know a non manufacturer flaw in the shifting mechanism shifter switch an faulty grounding. The error code “shift to park†will not allow you to properly shut off or start the car causing potential safety threats to individuals involved. This error code is a know issue with the shifting mechanism gmc has been putting in acadia models for the last 5 plus years with no proper resolution to correct potential hazard for consumers. Recall bulletins are in place for some 2009-2017 models currently,but only a temporary fix. Consumers are expected to pay for repairs for a manufacturer defective part that doesn't meet nhtsa requirements. I would like to add the 2019 models to this list. Vehicle was inspected by gmc dealership and master mechanic. |
| Category | Unknown Or Other |
| Date | Jan 11, 2023 |
| State | MT |
| Description | A week ago my car started having an alert on the dash saying “shift to park†when I was already presumed to be in parked. I was worried because the car wouldn't turn off and stayed on dinging. I couldn't leave my car because it was on (possibly having battery die or doors won't lock, etc.) I researched it and it showed many gmc acadias have done this and previous models has recalls. As a result, the vehicle could roll away once you get out of it, putting you and the people around in great danger. Also, you may not be able to restart the vehicle once the 'shift to park' message is displayed, making it a terrible inconvenience especially when you're in a hurry. I took my car in to be serviced and they said it was that I needed a “new shifter assembly†so 0 later and after reading that this is what mechanics first step is, but essentially may not even fix the problem kind of terrifies me. A recent recall report says that gm does not currently have a fix for the shift to park issue just yet, however, it does have fixes for "shift to park" messages that can appear in affected acadia vehicles that are already in park on october 3, 2018, gm released a tsb entitled "message displaying shift to park when in park" which instructed technicians to correct the defect by replacing the transmission control shift assembly. While there are some fixes for "shift to park" messages, gm still has no fix for the actual shift to park issue. What do we do? Pay a large fee for a possible half fixed issue? |
| Category | Engine, Unknown Or Other |
| Date | Jan 10, 2023 |
| State | NJ |
| Description | Every time I go to turn off the engine it say shift to park and then I have to restart the truck and keep putting the shifter into park a couple of times for it to not happen. |
| Category | Electrical System |
| Date | Jan 09, 2023 |
| State | IA |
| Description | Vehicles shift lever doesn't always go into "park" and when the 'stop' switch is pushed the instrument panel displays notice to "shift to park" even though the operator has already done so. The audio still plays after the vehicle door is opened. So I assume the vehicle is still using battery power. |
| Category | Unknown Or Other |
| Date | Jan 06, 2023 |
| State | OH |
| Description | I am getting a warning message to “shift to park†when I am already in park. I have to shift back and forth for the message to go away and am not confident if the suv is in gear or not. This apparently is happening with many gmc acadias. |
| Category | Suspension |
| Date | Jan 05, 2023 |
| State | PA |
| Description | The vehicle is a 2019 gmc acadia with 45,255 highway miles on it. On 1/5/23, I took the vehicle to the gmc dealer for a routine pennsylvania state inspection. I was told that the vehicle's rear toe links were loose and that I would not pass the state inspection unless they were replaced. Upon some research, I found out that it is unlikely that toe links would be loose on a 4 year old car with 45k miles on it. Furthermore, to my knowledge, what causes threads within the toe link to loosen is improper adjustment. The first and last toe link adjustment was made as it was manufactured by general motors. Looking into the issue, I noticed there was a number of other people online complaining about the same issue. Having no choice but to repair the vehicle in order to have a legal vehicle to drive, I was charged over 0 which included a wheel alignment which I was told was necessary after replacing the rear toe links. In addition, I noted that there was a recall for gmc acadia vehicles manufactured from december 2021 to march 2022 regarding the same exact issue, and as you know, loose toe links can cause a loss of vehicle control, increasing the risk of crashing and thus putting my daughter's safety and other people's safety at risk. There were no warnings or signs of the toe link ever being loose prior to this inspection. |
| Category | Electrical System, Exterior Lighting, Unknown Or Other |
| Date | Dec 30, 2022 |
| State | MI |
| Description | While driving the all the the service lights came on on the dashboard and the system as well as the stabilitrak notification. The car begin to not want accelerate and I had to put on the hazard lights on a drive very slow home. Upon arrival home the car would not start but would not power off either and the a "shift to park" warning message is displayed. |
| Category | Electrical System:12v/24v/48v Battery |
| Date | Dec 15, 2022 |
| State | IL |
| Description | The contact owns a 2019 gmc acadia. The contact stated while attempting to start the vehicle, the vehicle would not start. After several attempts, the contact was able to restart the vehicle however, the vehicle inadvertently stalled. The vehicle was towed to the dealer and the battery was replaced. On another occasion while the contact shifted the vehicle into park, the contact heard a beeping sound coming from the vehicle. The vehicle was taken to the dealer, but the vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 28,000. |
| Category | Electrical System, Engine, Power Train |
| Date | Nov 27, 2022 |
| State | MD |
| Description | About five months ago, my gmc acadia started displaying a warning when I would put the car in park, and try to turn it off. The engine would shut off, but the electrical portion of the car would stay on, and would not turn off, because the warning displaying said "shift to park". I have tried every conceivable way to try to get this to go off, but nothing works. My car has stay on for upwards of two and a half hours, to the point where my battery died in the car and left me stranded. There have been numerous accounts of this, as I had read them on forums, yet still no resolution has been published. I have tried taking it to be inspected, but nothing ever comes up. I have two very small children, and if I were to be in public and be stranded because my car wouldn't turn off.... I would be livid.. Also, because of this warning, it prevents the doors from being locked. That is another major concern for me, considering the day in age we're in. |
| Category | Electrical System |
| Date | Nov 17, 2022 |
| State | NY |
| Description | Constant issue of doors not locking or unlocking with key fob. Doors do not lock when put in drive or unlock when put in park. Buttons on the door to lock/unlock do not work. Have had at the dealership 4 times and still the issue hasn't been fixed. They replaced bcm and harness and the issue still comes and goes. |
| Category | Lane Departure: Assist, Steering, Unknown Or Other |
| Date | Nov 09, 2022 |
| State | GA |
| Description | Vehicle will have a message on the dash that says “drive with care steering assist is reducedâ€, the fans will come on and stay on, and the temperature hand will quit working along with air conditioner. It has not been inspected, I am not sure if the steering assist being reduced could cause any harm to myself or others. |
| Category | Power Train |
| Date | Nov 04, 2022 |
| State | GA |
| Description | The contact owns a 2019 gmc acadia. The contact stated while attempting to park the vehicle, the warning message to “shift to park†was illuminated. The contact was not able to shift the vehicle into park as needed. The contact turned off and restarted the vehicle however, the gear shifter failed to shift into park as needed. The contact manually turned the steering wheel from side to side while shifting the gear shifter until the vehicle responded and the vehicle was turned off. The vehicle was taken to the dealer to be diagnosed; however, the contact was unaware of the result. The contact was concerned that the failure was due to the transmission. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall for the failure. The contact was informed that the repair would not be covered. The failure mileage was 35,000. |
| Category | Power Train |
| Date | Nov 03, 2022 |
| State | WI |
| Description | The vehicle intermittently fails to recognize that it has been put into park, flashing a message on the dash instructing the driver to “shift to park†even when the gear lever have already been moved to the ‘p' position. I find it amazing that gmc even has a service bulletin no.: 19-na-206 to address the situation (intermittent shift to park message displayed while vehicle in park) but yet I had to pay 1. 47 for the repair to ensure I don't injure my passengers and/or others. |
| Category | Power Train |
| Date | Oct 25, 2022 |
| State | AZ |
| Description | Shift knob stuck. Car will say shift to park after turning off car. Ended up draining battery. Needed to replace it after 34000 miles. |
| Category | Power Train |
| Date | Oct 18, 2022 |
| State | MI |
| Description | With the vehicle shifter in park and the dash indicating in is in park I get an error message stating to "shift into park." this has happened serval times in the last few weeks intermittently. I am very concerned this will strand my wife and child or lead to the vehicle unintentionally rolling away while unattended. While talking to several technicians at a gm test facility I have been told this was/is a common issue. While searching the nhtsa complaints multiple multiple complaints for this issue have bee submitted. |
| Category | Fuel/propulsion System |
| Date | Oct 12, 2022 |
| State | DE |
| Description | Can not fuel vehicle properly. Fuel nozzle continues to shut off unless you hold it at the slowest delivery possible. This is with all stations. Dealer says fuel tank has failed internally causing this problem. Cost to repair 00. 00. 51k miles |
| Category | Electrical System |
| Date | Sep 23, 2022 |
| State | LA |
| Description | The middle buttons in the infotainment system do not work - only the buttons around the edges (top, left, right, bottom) work. |
| Category | Unknown Or Other |
| Date | Sep 20, 2022 |
| State | NY |
| Description | Car wont shut off.. Displays shift to park. Had to turn car off a handful of times before I got it to turn off. |
| Category | Electrical System, Steering |
| Date | Aug 30, 2022 |
| State | DE |
| Description | Steering assist reduced drive with care displayed on screen when I was driving. The temp gauge stayed on c, the a/c did not work and engine fan came on full blast. After a couple days of this, it went back to normal. Coolant was checked and full at correct level. |
| Category | Power Train:automatic Transmission:lever And Linkage:floor Shift |
| Date | Aug 25, 2022 |
| State | OK |
| Description | Gmc acadia keeps flashing the lamp that says to ! Shift to park, when the car is in park and will not turn off. Does not go off when I turn the car off and does not go off when I reshift the car to park. It takes several trys of putting it back in park then goes off, now it does this every time I park and turn the car off. I'm not the only one with this issue. Its been going on for over week now 38k-ish miles. |
| Category | Electrical System |
| Date | Aug 02, 2022 |
| State | CA |
| Description | Intermittent shift to park message displays on the dash. Had to turn the automobile back on to start the engine then moved gear selector to drive then to park. At this point the message disappeared allowing me to turn off the automobile. |
| Category | Power Train:automatic Transmission:lever And Linkage:floor Shift |
| Date | Jul 30, 2022 |
| State | GA |
| Description | The shift to park warning message when shifter is already in park shows up on the dash information center. The gear assembly is not working properly, and the artificial intelligence does not recognize park when you are in park. You cannot turn the car off without repetitive turning car off and on and shifting back and forth between drive and park. I was going to live with this aggravation due to costly repair (6. 67), but I went online and found that the car may roll forward if it is not fixed in a timely manner and you don't know if it is in park causing danger if it rolls. Others say put the emergency brake on always. This is a safety issue. Jim ellis said to bring it to your attention and also write a letter to gmc corp. I also noted that there is a lawsuit against gmc as they have profited selling the acadia with this defective gear assembly since 2012. This is the second generation 2017-2019 with the same safety issue problem. Also, you have to replace the battery due to the excessive usage it drains the battery (9. 12) |
| Category | Power Train:automatic Transmission:lever And Linkage:column Shift |
| Date | Jun 15, 2022 |
| State | CO |
| Description | The contact owns a 2019 gmc acadia. The contact stated that while parking the vehicle, the gear shifter was shifted into park(p) however, the "shift to park" message was displayed. The contact shifted the gear shifter back and forth and then shifted into park(p) before the proper gear was recognized. The failure caused the battery to drain. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000. |
| Category | Power Train:automatic Transmission:lever And Linkage:floor Shift |
| Date | Jun 13, 2022 |
| State | SC |
| Description | When parking the suv and placing the gear shift in park, the notification system states “shift to parkâ€. This has been happening daily for the last 3 weeks. Sometimes I can get the notification to go away when I push the button on the gear shift. Other times, I have to cut the car off and then back on for it to clear the notification. |
| Category | Power Train:automatic Transmission:lever And Linkage:floor Shift |
| Date | Jun 05, 2022 |
| State | SC |
| Description | When parking the suv and placing the gear shift in park, the notification system states “shift to parkâ€. This has been happening daily for the last 3 weeks. Sometimes I can get the notification to go away when I push the button on the gear shift. Other times, I have to cut the car off and then back on for it to clear the notification. |
| Category | Power Train |
| Date | May 24, 2022 |
| State | MI |
| Description | 'shift to park' appears on the dashboard after the vehicle is turned off and in park. This issue can deplete the battery. The problem was confirmed by the dealer. |
| Category | Power Train:automatic Transmission:lever And Linkage:floor Shift |
| Date | May 18, 2022 |
| State | OH |
| Description | After vehicle is shifted into park, "shift into park" message comes up. It requires you to restart vehicle, put in r, back into park, sometimes jiggle the button, sometimes the entire shifter, sometimes drive around the block and start the process again. The message does not go away even if you exit the vehicle. 2017 acadia had a recall for same issue, 2 years later still occurring but no recall. The repair is 0! Gm offering nothing. Needs to be a recall, if you have an appointment it is sometimes 10-15 minutes of messing with the shifter ro driving around until you can shut your car off. I have been carrying tools and just disconnecting the battery if it won't shut off. Can't be 10-15 minutes late for work every day waiting for my car to agree it is actually in park! |
| Category | Power Train |
| Date | Mar 30, 2022 |
| State | MA |
| Description | Vehicle has had a hard shift since 15000 miles, always told at dealership it was normal. At 87493 my check engine light came on and code p2097-00- I was told it was that I had a bad battery and gm would not provide me one. Light was reset. Now at 98000 miles, shifting harder (automatic) like a jolt and vibrates going up hill- told I needed transmission fluid changed, this did nothing. This was confirmed by dealership prior to fluid change and then the dealership would not set up another appointment. Had this confirmed also by an independent service center. Occasionally a light will come on to say shift into park, despite being in park. No other messages related to this. |
| Category | Engine |
| Date | Mar 22, 2022 |
| State | KY |
| Description | My vehicle would not turn completely off, I would have to start it about ten times before the warning sounds and the yellow light on the ignition switch would go off. I took my acadia to rod hatfield chevrolet lexington, ky. I was told that there was an internal short with the transmission shifter, the shifter and harness would need to be replaced. Considering that I purchased this vehicle new, and it has 39,793 miles I feel like it should have been covered under the warranty however, it cost me 3. 3. I have an open case with gmc who suggested that I contact you to see if my vehicle identification number could be added to for recall. |
| Category | Power Train |
| Date | Feb 24, 2022 |
| State | FL |
| Description | Intermittent shift to park message displayed while vehicle in park, as detailed in nhtsa bulletin 19-na-206. |
| Category | Exterior Lighting |
| Date | Feb 10, 2022 |
| State | MA |
| Description | The headlights barely light up enough roadway to be of any use at night. Obviously can't drive with high beams constant. The only help is to use the fog/driving lights. However, that only lights up about 30 feet in front of the vehicle. Driving at night is hazardous to one's health as you cannot see far enough down the road to avoid anything that is imminent on the side of the road, you can not see to avoid anything on the side. Please help. Also, the manual is explicit about not using aftermarket headlamp bulbs to try to correct the problem. |
| Category | Electrical System |
| Date | Feb 08, 2022 |
| State | TX |
| Description | 2019 acadia will be shifted into park and parking break applied. Vehicle will then be turned off. When opening the door a message appears on the dash stating "place vehicle into park". It takes multiple times of turning on the car, shifting into another gear, then shifting back to park for the vehicle to realize it is in park to allow vehicle to shut off. It has happened multiple times. We then received an email from on-star there is a diagnostic code sac001 (battery service) needs to be addressed. This is unacceptable for a vehicle to be this new and have electrical issues. |
| Category | Exterior Lighting, Power Train |
| Date | Feb 07, 2022 |
| State | PA |
| Description | Can not see at night with low or high beams. Lights are very poor and dim. Transmission always feels like it's slipping( 50,000 miles ). Shifts hard. |
| Category | Electrical System, Steering, Unknown Or Other |
| Date | Feb 03, 2022 |
| State | TX |
| Description | I'm not sure but a warning came on that said steering assist reduced drive with care and my temperature gage and ac weren't working all of a sudden when it happened |
| Category | Electrical System |
| Date | Jan 07, 2022 |
| State | WV |
| Description | Once vehicle is in park and ignition is shut off, a message will show to "shift in park" when it is in park. When this message appears, it takes several times to shift the car back and forth in order for it to register that it is in park. This occurs occasionally... Sometimes more frequent than other times. It just did it today and it hadn't done it in a couple of weeks. The vehicle will not turn completely off or lock until you can get the stick to register it is in park. Sometimes it takes me a second to get the message to go away, other times it takes several mins. Really aggravating! These models are not cheap. This has occurred for well over a year now. I purchased the car november 2019. |
| Category | Engine, Visibility/wiper |
| Date | Dec 08, 2021 |
| State | WI |
| Description | I purchased my vehicle brand new off the truck in march of 2020 with zero miles on it. Feb 2021 in negative degree weather, the heat on my vehicle stopped working. I called my local gm dealership and they told me they needed to diagnosed the vehicle. They had kept my vehicle for two weeks trying to diagnose the vehicle. It turned out to be the thermostat. They replaced that part on my vehicle. Now dec 2021 I again have experienced the same problem this time it was in a blizzard. Dealership told me it cant be the same problem, however it will be another two weeks before they can get my vehicle in for service and do not have a loaner vehicles for use. I purchased a new vehicle with warranty as I have two small children and am currently pregnant. |
| Category | Power Train |
| Date | Dec 06, 2021 |
| State | NC |
| Description | The contact owns a 2019 gmc acadia. The contact stated while driving at 45 mph, the accelerator pedal was depressed however the vehicle failed to increase in speed and started to jerk. The “service stability track†warning message was displayed. The failure was intermittent. The contact took the vehicle to an auto store where there were no codes reported by the diagnostic tool. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,600. |
| Category | Air Bags, Service Brakes |
| Date | Nov 29, 2021 |
| State | GA |
| Description | The contact owns a 2019 gmc acadia. The contact stated that while driving 40 mph, the brake pedal was applied but failed to slow the vehicle down. As a result, the contact rear ended a chevrolet tahoe. The air bags failed to deploy. A police report was filed. There was no reported fire. The contact sustained soreness to the body and medical attention was provided. The vehicle was towed to an independent body shop for structural damage. The contact stated that after the vehicle was in her possession the safety restraint system service message was displayed. The fuel gauge went from full to empty in seconds and the engine stalled. The vehicle was taken to the local dealer where the brakes were bleed. The vehicle was repaired. The manufacturer was notified however, no further assistance was provided. The failure mileage was 33, 717. |
| Category | Electrical System |
| Date | Nov 15, 2021 |
| State | PA |
| Description | After shifting the car into park and pressing the start button to stop the engine, the message "shift to park" appears, and the engine does not shut off. This issue happens intermittently, but it has sometimes taken several minutes of shifting and re-shifting to get the car to turn off. |
| Category | Exterior Lighting |
| Date | Nov 02, 2021 |
| State | SD |
| Description | Headlights are so dim that it makes driving difficult and unsafe, particularly in rain and on rural, unlit roadways. Virtually unnoticeable change in lights when changing from dim to bright, and no side lighting whatsoever to allow visibility of deer/wildlife, etc. In ditches. Even turning from a highway onto a side road in rural areas is difficult and dangerous. I have found numerous complaints from others regarding this model, but no recalls or solutions. |
| Category | Electrical System, Unknown Or Other |
| Date | Oct 20, 2021 |
| State | OH |
| Description | Shift to park message appears post vehicle being in park! Vehicle has been inspected per jeff schmidt auto group (formerly valentine buick gmc, inc! I was told shifter needs replaced as well as harness! Very disappointed do to the fact I brought this vehicle in 2019 off the showroom floor and 3 yrs later there's a problem with my shift gear with 36k miles on vehicle.. |
| Category | Unknown Or Other |
| Date | Oct 12, 2021 |
| State | OH |
| Description | When I put my 2019 gmc acadia in park shut the car off get a message to put the car in park. The radio does not go off, not able to lock doors. Displays that message. Have to keep putting it out of the park and after 5 or 10 minutes message finally goes off and it will let me lock doors. These last couple days it had done it every time I drive it |
| Category | Exterior Lighting |
| Date | Sep 20, 2021 |
| State | FL |
| Description | I have a 2019 gmc acadia that has had no vehicle damage and less than 29k miles. The vehicle has condensation in the headlamp on the right front. No damage at all to the vehicle. Clearly a defect in the seal. Doesn't even have to rain and moisture will be apparent in the headlamp. Gmc has offered to pay 60% of the repair costs of a 0 part and 00 labor bill. This clearly needs to be investigated since they have had issues in the past of headlamps issues in the acadia models and others. |
| Category | Electrical System, Unknown Or Other |
| Date | Sep 12, 2021 |
| State | OH |
| Description | The rear hood was opened to get groceries. All of a sudden the hood came down on my back. I had to push the hood up manually, and tried to close with remote or with button on the hood but the rear hood would not close. I then had to manually close the hood. On august 11, 2021 I took the car to the dealer and they replaced both rear hood struts that wear leaking fluid. This suv is only 2 years old with 16000 miles and should not be having these type of safety issues that can potentially be life threatening. |
| Category | Electrical System, Unknown Or Other |
| Date | Sep 12, 2021 |
| State | OH |
| Description | When I put shifter in park, the dash indicator states the car is in park. I then push the start/stop button to turn the car off, but the dash displays car is not in park. Sometimes the car will not shutoff or the car just beeps until I push the stop/start button. I cannot lock doors to leave the car. When this occurs or when left in this state the battery runs down, which leaves me stranded. This is certainly a safety issue on various levels. It the car really in park! What if it on a hill and starts to roll into me or someone else.. Scary!! |
| Category | Power Train |
| Date | Aug 09, 2021 |
| State | TX |
| Description | Occasionally my vehicle will say "shift to park" when I turn off the vehicle, but the vehicle is clearly in park. It has been happening more frequently lately. I have researched this problem and it appears it has been a problem with several other gmc acadia's as well. |
| Category | Unknown Or Other |
| Date | Jun 29, 2021 |
| State | IL |
| Description | We are experiencing the "shift to park" issue on our 2019 gmc acadia at 44,000 miles. We have been told we need to pay 0 for the fix plus more than 0 for the battery which has undoubtedly been impacted by the first issue. Needless to say, we are not happy that we'll be charged for a known gmc issue and we are aware there are class action suits around this issue in various states. We have been loyal gmc owners, but we are now concerned about the safety issues this presents our family. Ironically, we are searching for a new truck at this time and this recent hardship will impact our brand choice now as well as in the future. Please let us know how this issue might be rectified. |
| Category | Electrical System |
| Date | May 17, 2021 |
| State | OH |
| Description | We have had our 2019 gmc acadia at two different dealershiips, recently we had it at the dealership where we purchased it new in 2019. The door locks keep malfunctioning where they either work or don;t work at times. My wife and child get locked out of the vehicle which is a safety issue. The dealerships have woirked on the vehicle a hald dozen times but the issue is still occurring. The orginal delaer name is cochran gm of robinson in pittsburgh pa. The dealer has been great with us but they still can't find the issue. |
| Category | Power Train |
| Date | Apr 26, 2021 |
| State | MO |
| Description | When I got to work this morning, I put my 2019 acadia in park and tried to turn off the car. An alert popped up that said, "shift to park," but the car was already in park. I turned the car off and then back on and it corrected, but this is the second time in two days this has happened. |
| Category | Engine |
| Date | Apr 13, 2021 |
| State | MI |
| Description | During takeoff with moderate acceleration around 1500-2000 rpm there is an exhaust droning/buzzing sound forward of the front passenger area. Vehicle has been to dealer twice, the first time they replaced the entire exhaust system, but after 6 months the same sound returned. The second time they tried to loosen and retighten the exhaust but the sound returned immediately afterward. The droning sound is more likely to occur after exhaust is warmed up. |
| Category | Electrical System, Power Train |
| Date | Apr 07, 2021 |
| State | NJ |
| Description | Shift to park message started coming on the display even though the vehicle is in park. Once this message comes on, I am unable to turn the vehicle off. I have to keep putting the vehicle in gear and park again several times until the message goes away. I have video of the issue but dont see where it can be uploaded. There is also a class action lawsuit in conn about this issue. |
| Category | Engine |
| Date | Apr 07, 2021 |
| State | CA |
| Description | When accelerating the vehicle exhaust or engine is really loud like there's an exhaust leak. |
| Category | Power Train |
| Date | Apr 04, 2021 |
| State | FL |
| Description | When I shift the car into park and turn the car off, the car indicates "shift to park" and dings until I move the gear shift around for several minutes, and then the indicator statement and sound stop. This happens approximately half the times I park and turn the car off. |
| Category | Electrical System, Unknown Or Other |
| Date | Mar 31, 2021 |
| State | AL |
| Description | After placing my car in park, and trying to cut off the engine, it alerts me to "shift to park" ... I will have to restart my engine, put it in neutral and then back to park, and try again to shut off the car. Sometimes it works on the second attempt, but usually takes 3-4 times of cutting engine off and on, shifting from park to drive to park again. If you attempt to exit the vehicle, the horn will start to honk, and alarm goes off. The car is clearly in park, the shifter can not move forward any further, and the indicator says its in "park" it is only after you press the start/stop button that the alarm indicates it needs to be "shifted into park" |
| Category | Power Train, Service Brakes |
| Date | Mar 20, 2021 |
| State | NE |
| Description | First it said parking wasn't working correctly . Then I checked to make sure the park brake was off , then when I shut the engine off it said it was not in park and the dash lights stayed on .. |
| Category | Electrical System, Power Train |
| Date | Mar 02, 2021 |
| State | FL |
| Description | Vehicle does not recognize it's in park. Vehicle won't shut down completely,it honks horn and beeps inside and won't let you lock doors or restart car. Haven't noticed it rolling away like many people state... Jerking the shifter seems to get it working so far .. Haven't been stranded yet. Vehicle was stationary in a parking lot |
| Category | Service Brakes |
| Date | Feb 18, 2021 |
| State | FL |
| Description | The vehicle did not stop properly when the brakes were applied hard to avid a collision. |
| Category | Electrical System |
| Date | Jan 09, 2021 |
| State | FL |
| Description | My gmc was able to go 45 minutes without the key fob I have to have the key fob with me to drive my car and that didn't happen I was able to drive without it |
| Category | Power Train |
| Date | Dec 28, 2020 |
| State | GA |
| Description | Put vehicle on park and message appeared saying that it's not parked I got to back up and pull forward a couple times until it recognizes that vehicle is on park then I can turn the engine off |
| Category | Electrical System, Power Train |
| Date | Dec 07, 2020 |
| State | NY |
| Description | Tl* the contact owns a 2019 gmc acadia. The contact stated that intermittently upon placing the gear shifter into the parking position, the vehicle failed recognize the maneuver. Due to the defect, the shift to park warning message appeared on the instrument panel. The contact stated that on one occasion, the vehicle proceeded to roll forward with the gear shifter in the park position. The vehicle was not taken to a dealer or an independent mechanic to be inspected or diagnosed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 20,000. |
| Category | Power Train, Unknown Or Other |
| Date | Nov 15, 2020 |
| State | OK |
| Description | I get an error message 'shift to park' when in park I am trying to turn off the engine. Then it dings, won't lock, etc. |
| Category | Electrical System, Unknown Or Other |
| Date | Nov 10, 2020 |
| State | TX |
| Description | First time back in june 10th, 2020, I took it in because of "remote not detected" they could not duplicate the problem, few hours later, same day after I picked the car up it went haywire while parked. It threw itself into theft mode, would not let us manually lock the car, electrical was still on but engine was shut off, alarm, windshield wipers, and lights was going off while I had it towed to the dealership. This time they've told me, the a/c condensation fried the cpu module because the only thing keeping water out of the cpu was a tray. September 9th, 2020 I take it back into the dealership because again the car kept reading "no remote detected". They claimed it was my "dash cam" that caused the issue. October 14th, 2020 the car again went haywire while in motion. This time it threw itself into theft mode, alarm went off, wipers, was reading low fuel (full tank) steering assist turned on and off, brakes started locking mid busy street, steering wheel tightened also. I barely could turn it into a neighborhood street to get off the road. I had the vehicle towed back to the dealership again, through my triple a plan for the second time because I was "out of the area" that they could send a tow truck to. They tell me again condensation got into the cpu and wasn't even sure if it'll happen again if I continue to run the a/c. I picked the car up the next week and on october 25th, 2020 the car again would not read the keys. Every incident but october 25th, 2020 incident, I have let a supervisor from gm know of the situation, his name is [xxx] ext. I have recorded even phone records of every incident that's occurred. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr |
| Category | Service Brakes, Unknown Or Other |
| Date | Oct 24, 2020 |
| State | AZ |
| Description | After jump starting car because of dead battery decided to drive to dealer 1-2 miles awa. Y. My wife followed me in car. While driving during the 1-2 mile trip the stearing would lock up (quit working) and the breaks as well. This lasted several seconds and resulted in total lack of control at 35-45 mph on a city street. The alternator was working providing electricity to the cars systems. As batteries frequently fail I believe this is a clear and present danger to the occupant and other vehicals on the road. This occurred on sunday october 17, 2020 |
| Category | Service Brakes |
| Date | Aug 17, 2020 |
| State | KY |
| Description | Getting a "shift to park" message when the car is in park. It won't let you do anything lock the car, bells going off, nothing and sometimes it takes 20 minutes or longer to keep trying to get the car into park. It would do it everytime I go to drive it. |
| Category | Electrical System, Engine, Forward Collision Avoidance: Automatic Emergency Braking, Power Train, Structure:body |
| Date | Jul 24, 2020 |
| State | CA |
| Description | Tl* the contact owns a 2019 gmc acadia. The contact stated that there was an abnormal sound inside the cabin of the vehicle while driving with the windows rolled down. Additionally, the automatic emergency braking activated without driver input. The vehicle was taken to rancho grande motors located at 1404 auto park way, san luis obispo, ca 93405, where the contact was informed that the issue was common with similar vehicles. The automatic emergency braking failure was not duplicated. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 500. The consumer stated the dvd would turn on it. The dealer stated it could be due to a missing remote that was not included with the vehicle. The parking brake would activate independently. The check engine light was illuminated. The steering and engine reduced power the warning light illuminated. The headrest dvd player do not play through the speakers. The wireless phone charger was often inoperable. The second gear does the not shift properly. The dash and radio periodically lose power. The windows make a loud obnoxious noise when rolled down. *js |
| Category | Unknown Or Other |
| Date | Jul 22, 2020 |
| State | MO |
| Description | I have had fading on the plastic around the wheel well, the heat will change to cool air while driving without anyone changing it. The a/c will go full blast on it's own and then all of a sudden change the fan speed without anyone touching it. The dealer has told me it will adjust itself by 10 degrees, never heard anything like this before. The fading part they just painted over it and that was the fix. There are lines in it now and they did not paint the entire piece so it does not look right. This car is parked inside when home, this should not happen. I have had this car in the shop way too much since I bought it with dents happening on parts all over. I drive to work and back mostly. 2 dents have happened in the dealer lot when they had it outside waiting on repairs. Would not buy it again. |
| Category | Structure |
| Date | May 28, 2020 |
| State | GA |
| Description | Tl* the contact owns a 2019 gmc acadia. The contact stated while making a left, he was unable to view any objects such as another vehicle nearby due to structure of the vehicle. The contact was concerned that it could result in a crash. The vehicle was taken to local dealer jim hardman buick gmc, inc. Located at 1592 browns bridge rd, gainesville, ga 30501 and was informed that the vehicle was functioning as designed. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of failure. The failure mileage was approximately 23,000. |
| Category | Electrical System, Seat Belts, Unknown Or Other |
| Date | May 27, 2020 |
| State | CA |
| Description | I have experienced issues with the shifter of the vehicle twice now and it has resulted in replacing the shifter at least once. 6 months later and after an initial replacement the shifter has gone out again. The shifter refuses to move out of the park function. Prior to the shifter going out the car would say shift to park even though the car was already placed in park. I believe the issue to be an electrical problem. The middle seat belt in the second row of the vehicle has also stopped working. *tr |
| Category | Engine |
| Date | May 27, 2020 |
| State | AZ |
| Description | At 500 miles past the warranty expiration the radiator developed a crack along the top seam. The dealership said it was a manufactures defect as the vehicle was less than two years old. Gmc declined to replace the part because it was 500 miles past the warranty although they did not deny it was a manufacturing defect. I have a gmc case number documenting my dealings with them. I have photos from the dealership showing the cracked radiator, as well as an email stating it was a defective part. I have the receipt and I have the actual radiator itself. I noticed the radiator leaking on my garage floor when it was stationary. This was 10 days after it was last serviced and there was no issue at that time. The dealership said it was not caused by impact, but just that the seam split at the top of the radiator.*dt*jb |
| Category | Unknown Or Other |
| Date | May 14, 2020 |
| State | TX |
| Description | Shift to park . My vehicle tells me shifter is not in park when it is . I was informed there was a recall. This is my going to be the third time they fix it . This vehicle carries my kids to school and work on a daily basis , I don't feel very safe driving my family in this vehicle . *tr |
| Category | Service Brakes |
| Date | May 08, 2020 |
| State | OK |
| Description | My 2019 gmc acadia has abruptly automatically braked while driving between 10- 15 mph and without any cars near the vehicle. It slams on the brake like it's the parking brake and makes a grinding noise.. This has occurred on 2 different occasions. After the 1st time the service parking brake light came on. The dealership said it was related to a faulty battery because I received an onstar notice about my battery. . It occurred again after having the battery replaced. *tr |
| Category | Engine, Unknown Or Other |
| Date | Feb 28, 2020 |
| State | MO |
| Description | Car automatically shuts off when driving multiple occurrences of this happening |
| Category | Power Train |
| Date | Feb 27, 2020 |
| State | NY |
| Description | My 2019 acadia keeps beeping when the car is in park and I shift it off with an error message 'shift to park'. I have to turn the car back on, shift the car out of park and back into park. I am now doing this 10 times or more. I called the dealer after researching that this is an issue with the car and have not issued a recall. This is a problem. By starting and turning off my 10 times I am putting a strain on the starter. I am afraid the car will roll when it's off with this error message. *tr |
| Category | Electrical System |
| Date | Feb 12, 2020 |
| State | WV |
| Description | When I come to a stop and put the car into park I get a message to shift to park before I can turn car off |
| Category | Electronic Stability Control |
| Date | Jan 20, 2020 |
| State | FL |
| Description | 9 days after taking possession of my 2019 acadia, with less than 900 miles on it, it stopped working. The first time I had a problem I had gotten out of the truck to run into a store. When I tried to start it I was getting a message to shift to park. The electric was on, but the truck would not start. I called for a tow truck. The tow driver got the truck started and advised me to drive it to the dealer less than 1 mile away. While driving on a major road I lost my power steering and stabiltrak, making it feel like I lost my brakes. My experience at the dealer was horrible. They changed my battery and said they fixed the problem. I did not even make it 24 hours before having the same problem. The electric was on but the truck was not running. I was getting a message to shift to park. The truck was off and parked but the dashboard was showing d then p again. I called for another tow, and this time it was actually towed. This time I was told it had to do with the computer. Service fixed it and held onto the truck for a few days to make sure it continued working without problems. 6 days later they called me to pick it up and it didn't even make 5 hours this time. The truck was still running this time, but the electric was going crazy. Every light was lit on the dashboard. As I was driving it to the dealer, the speedometer was going crazy. I was driving steady at around 35 mph and the speedometer was showing 1, 0, 5, 0, 30, 31, 6, 0, 5, 31, 32, 1, 0, 5, 0. (I have a video of this but cannot attach it). So that was 55 days ago and I still do not have my truck back because gm is supposedly buying it back. I have concerns seeing 4 other people on this forum alone with the same problem. |
| Category | Exterior Lighting |
| Date | Jan 07, 2020 |
| State | FL |
| Description | The headlights are not bright enough to safely drive the vehicle at night on low beam, and the high beam makes very little difference. It is worse when the roads are wet. When you put the high beams on, the lights do not seem to get any brighter. I have taken it to a gmc dealer twice and was told the headlights are working the way they are supposed to work. If that is the case, it is a poor design and needs to be corrected. This has been an ongoing problem since we purchased the vehicle new, |
| Category | Electronic Stability Control, Unknown Or Other, Vehicle Speed Control |
| Date | Jan 06, 2020 |
| State | TX |
| Description | I turned the car off and it displays a message 'shift to park,' even though the car is in park. It doesn't allow the car to shut off completely. The engine turns off, but the electrical stays on. When we try to drive it, it is slow to accelerate and the rpms shoot to 4 and don't go down unless breaking. Finally the car will not accelerate past 55mph and the rpms stay at 4, with the engine being very noisy. This left us stranded an hour from our house because the vehicle is not safe to drive. Fortunately this occurred in a parking lot. We drove a few miles to try to get to our dealership, but did not feel safe driving. |
| Category | Fuel/propulsion System |
| Date | Dec 07, 2019 |
| State | CO |
| Description | We bought our 2019 acadia with 4 miles on it. Just last weekend, the fuel gauge started keeping an inaccurate account of our fuel level including making the low fuel beeping to happen while driving. We pulled over, restarted the car, and we were back to half a tank. When I fueled up today, the gauge will not go all the way over to full and keeps sending the error messages/beeps. It only has 23,770 miles on it. We've never let it run out of fuel either. The dealership said there's not a recall on it so I wanted to let our problem by known! |
| Category | Unknown Or Other, Visibility/wiper |
| Date | Dec 04, 2019 |
| State | FL |
| Description | Shift to park is happening on the 2019. When in park, its not being sensed. Keeps saying shift to park. Took vehicle in they said 1/2 a day on 11/22. Turns out they need longer for part. They gave loaner, today is 12/4/19, still don't have car back yet. Also, back windshield wiper making a clicking sound. |
| Category | Power Train |
| Date | Nov 04, 2019 |
| State | MI |
| Description | When I try and turn the car off it has an error message that says "shift to park". The car is already in park and message still. Need to do a ignition cycle to remove the condition and be able to turn it off. This condition happened randomly, still occurring one or twice a week. |
| Category | Power Train |
| Date | Sep 13, 2019 |
| State | MA |
| Description | When I try and turn the car off it has an error message that says "shift to park". It appears that the car is in park but I am unable to shut the car off and unable to lock the doors. |
| Category | Exterior Lighting |
| Date | Aug 13, 2019 |
| State | IL |
| Description | Tl* the contact owns a 2019 gmc acadia. While driving at night, the contact stated that the headlights were barely visible because they were blacked out. The vehicle was taken to ken nelson auto group (1100 n galena ave, dixon, il 61021, (815) 288-4455) where it was determined that the headlights would not project too far. The contact attempted to call the manufacturer, but the call dropped. The vehicle was not repaired. The failure mileage was unknown. |
| Category | Power Train |
| Date | Apr 12, 2019 |
| State | CA |
| Description | The manual gear shifter controls in low gear on the center console do not shift. The manual control worked during the test drive at the dealership when the car had 17 miles on it, march 10, 2019. The shifter failure was first noticed when the car had about 500 miles on it, coming down a mountain on a highway when we tried to use the engine to brake instead of using the foot brake on march 30, 2019. In between those two dates on march 21, 2019, the car had a water leak after it rained that dripped into the cabin of the car and directly onto the shifter and other electronic controls. I believe the gear shifter failure is a direct result of water dripping onto the shifter and other electronics on the center console. I have 3 documented service records attempting to repair the water leak after 3 separate rainstorms that was ultimately determined by gm engineering to be a manufacturer defect. When the glass is positioned for the rear moonroof, the positioner is supposed to hold the glass in place for a moment to seal. Instead the positioner moves creating an air pocket. This results in water intrusion into the ceiling of the vehicle after rain, which then seeps into the fabric liner and drips directly onto the controls. I am worried about where else water has travelled within the car, knowing it was manufactured in july 2018 and stored outside most of its life. The shifter is the first of what I foresee as many electrical issues that can ensue with water intrusion, as it has occurred in a car having under 900 miles on it. With all electronic transmission controls, I am worried that if water damaged the low gear shifting, there could be future and more detrimental transmission malfunctions (possibly catastrophic). Beyond electrical failures, mold is a worry in the headliner and carpets creating a health hazard in my vehicle where I transport my two small children. |
| Category | Seat Belts |
| Date | Apr 07, 2019 |
| State | NC |
| Description | The second row center seatbelt will not retract. |
| Category | Electrical System, Unknown Or Other |
| Date | Mar 15, 2019 |
| State | IN |
| Description | My mother has become trapped two times due to the locks on the vehicle not working. The issue only happens when it rains. I took the vehicle to the dealership and they said they replaced some kind mechanism and that everything was good to go. It rained again yesterday and my mother was trapped in the vehicle again. This happens anytime you try to engage the locks, I. E. In park, putting it in park, putting it in drive, using onstar to lock or unlock, using the gmc app to lock or unlock, using either key fob to lock or unlock, trying to lock or unlock it manually. |
| Category | Exterior Lighting |
| Date | Jan 05, 2019 |
| State | SC |
| Description | Headlights are not bright enough to safely drive at night, including when the high beams are on. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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Geesh I was on my way to purchase one and I really do appreciate you guys feed back because it’s a strong no go me
I have a 2019 Acadia SLE and at 89k it needed $2600 worth of work. Due to the stupid on/off at idle feature and 2019 being the only year that the owner cannot choose to shut off this feature, it needed a new flywheel and starter.
Had to be 5 teeth worn down to the nub on the flywheel, flexplate thing!
No vehicle should need this at 90k!
EVERY POSSIBLE WARNING: My 2019 Acadia started with the shift to park notification, then later that evening the LCD/radio display quit working, to include a frozen screen and none of the buttons would work. While turning on the way home, my blinker would work but that “tic-tic” sound was not working.
When we got up the next morning, my husband checked the fuses and even tried to reset the whole SUV by removing the battery cable for about 10 minutes. When he put the battery cable back on it was like every warning light and notification possible sprung up at once. The steering assist is reduced. The safety restraint system is not functioning. The ABS system has lost communication. The park brake assist is not functioning. The rear door will not open or close. The remote start has quit working, but later worked. The DIC monitors only worked while driving it to the dealership’s service department. And I really can’t remember what the other warnings and notifications were. And because my car has a little over 77K, the dealership is telling me that it is not covered by the manufacturer because it is out of warranty. But if I lived in California, it would be covered by the manufacturer, per their own warranty book. So, I am being punished because I don’t live in California?! This is absurd!
I have now 2019 GMC Acadia. Just literally brought this to a dealership to replaced fuel pump as it stopped while I was driving. Right now, it keeps telling me steering assist reduced and my thermostat not moving. It takes time to connect my phone and sometimes doesn’t connect at all. Got the vehicle last year with 36k now it has 60k miles. It’s irritating and frustrating.
My son and daughter-in-law on a 2019 Acadia and they are on their way to Texas with my three grandchildren in the car and a dog I hope they don’t have these issues. After reading this I’m kind of worried about it
I currently have a 2019 GMC Acadia, my wife had a horrible experience as she was driving and all of a sudden the car went haywire crazy, the wipers came on , the Hazard lights as well , then the steering wheel went stiff as the car shut down . The car also won’t start as if computer not communicating to demands , also a new batter was installed and same issue not response , it starts with remote control , only problem is that when I step into the car it won’t shift , again no response to commands . Very frustrating, car has 40 k miles .