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Heavy-duty trucks have a following that demands the best. The 2019 Ram 3500 claims to be “up for the challenge,” but most owners are anything but satisfied. In fact, this Ram truck seems to struggle with the electrical system, engine, powertrain, fuel system, service brakes and structure, making it one of the most complained about models on the market.
Click on other model year to view more problems: 2018
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NHTSA Complaints for the 2019 Dodge Ram 3500
| Complaint Category | Number of Complaints |
|---|---|
| Fuel System, Diesel | |
| Fuel/propulsion System | |
| Engine | |
| Power Train | |
| Electrical System | |
| Structure:body | |
| Wheels | |
| Service Brakes | |
| Tires:tread/belt | |
| Suspension |
Problems with the Electrical System
A well-running electrical system can make the vehicle what it is. Conversely, a faulty system is going to make the drive unbearable.
Here’s an example from an Edmunds review. “I don’t recommend going with their 12″ screen as it’s still driven by relatively old software, slow and buggy. Another catch – if you order Group 2 option you will have wireless charging for your smartphone, but will still need to connect device with original cable to use Apple Car Play (i.e. Google Maps).”
This isn’t the only problem with the Ram 3500. NHTSA Campaign Number 20V191000 states that the rearview camera can display a lingering image, even after moving. This fault distracts drivers and increases the chance of an accident. What’s worse is that it affects nearly 320,000 vehicles. It might be that more Ram trucks are on the road with this defect than without, proving that the automaker does indeed face a difficult “challenge.”
Problems with the Fuel System
The fuel system installed in a heavy-duty truck must be capable and dependable, none of which the Ram 3500 is.
Another Edmunds user says, “After a few hundred miles – fueling truck was taking almost 40 minutes as nozzle was clicking back every quarter gallon. Dealership, after inspection, stated that ‘fuel line was crossed during manufacturing process’ and still waiting for required parts for warranty replacement.”
It turns out that there is also a fuel-related recall worth mentioning. NHTSA Campaign Number 19V498000 talks about defective fuel lines leaking diesel fuel into the engine compartment. When this occurs near an ignition source, there is a higher chance of a truck fire. While some customers might be wishing that their truck would burst into flames, this is a dangerous situation.
Problems with the Structure
Heavy-duty trucks are made to do the hard work. But, if the truck isn’t built to handle the work, it can’t get the job done.
That’s what this Edmunds user talks about. “Ram advertises ~150–200 lbs more in both payload and towing capacity in their marketing materials that actual vehicle was built and delivered (they explained it as those measurements were done for Tradesman trim and not applicable to higher trims like my Laramie). After delivery immediately second issue was realized – I was reinstalling fifth-wheel PullRite sliding hitch from my 2017 Ram 3500 and have found that my brand new 2019 Ram 3500 has distance between fifth-wheel prep sockets 3 mm longer on passenger side than on driver side.”
Again, there is a structure-related recall on this heavy-duty truck. NHTSA Campaign Number 20V207000 discusses how the bed step could fail while the owner is loading cargo. If this occurs while someone is using it, there could be an injury that follows. At this point, it would appear the only “challenge” that Ram is facing is learning how to build a dependable truck.
Problems with the Engine
Of course, the engine is what provides the power to the truck. When the engine doesn’t operate the way it should, the truck has trouble doing anything of importance.
One NHTSA complaint says, “The contact owns a 2019 Ram 3500. The contact stated while his wife was driving at 55 mph, when she heard an abnormal noise before the vehicle stalled and smoke started to enter the cab through the vents and exiting the hood. The contact stated no warning light was illuminated. The driver was able to park on the side road and opened the hood to see fire exiting the engine. The driver was able to extinguish the fire with a fire extinguisher. The contact stated no fire or police report was filed. The vehicle was not drivable. The vehicle was towed to local dealer where the vehicle was being serviced at the moment.”
Not surprisingly, there is another recall worth mentioning. NHTSA Campaign Number 20V511000 says that more than 32,000 vehicles built with the Cummins 6.7-liter High Output engine might have inadequate warmup protection, which leads to an oil film left on the engine connecting rod bearing, resulting in engine damage, connecting rod failure and a possible puncture to the block itself. If this occurs, the block could leak oil, which could cause a fire if it comes in contact with the hot engine or exhaust. Again, there seems to be a huge “challenge” for the Ram to simply not burst out in flames.
Problems with the Powertrain
Just as critical is the durability and dependability of the powertrain. This system seems to be as disappointing as the rest.
Another NHTSA review states, “While driving on the highway, the Check Engine Light came on when the transmission would not shift on the last two gears. Truck would go to 2500 to 3000 RPMs until it would shift but felt as if it was on Neutral during the time. As this situation is extremely dangerous because this truck is used to haul a 3-car trailer. The truck has been to [dealer] and they have yet to fix the problem, only saying that there is a recall but once the truck is driven again, the same problem persists. I will be taking the truck to another dealership to see if they can fix the problem.”
Just when it seemed that the Ram 3500 wouldn’t face any more fire-related concerns, another recall sprung forth. NHTSA Campaign Number 20V043000 talks about over 87,000 vehicles that might have a buildup of pressure and heat in the six-speed automatic transmission. This defect could result in a leak where the dipstick tube is located, leaving the occupants at risk for another fire. One would have to assume at this point that the “challenge” faced by Ram designers was how many ways they could find to blow up the heavy-duty pickup.
Problems with the Service Brakes
Finally, a look at the service brakes reveals just as many issues. Once again, problems go back to leaking fluid and defective parts.
One more NHTSA review reveals the following. “Red hydraulic fluid in brake system caused brake failure, which caused me to cause minor damage to a brake line. Dealer has had vehicle for over 2 months, claim vehicle doesn’t qualify for recall that states similar issues as V98 which is for 2019 Dodge Ram 3500S. Also says parts are on restrictions due to recall and cannot repair my vehicle due to this.”
What a runaround this customer received. Furthermore, NHTSA Campaign Number 19V63500 addresses other brake problems. It turns out some trucks have brake calipers that were manufactured with the wrong assembly fluid, leading to the swelling of the caliper rubber seals. When this happens, the brakes could drag and overheat, leading to a decrease in performance and possible accident. Do any of the fluids remain where they are supposed to with this Ram truck? It wouldn’t appear so. At this point, owners should be asking themselves if they are “up for the challenge” to find a new truck brand.
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Complaint Data
| Category | Electrical System, Engine And Engine Cooling |
| Date | Feb 17, 2023 |
| State | TX |
| Description | The contact owns a 2019 ram 3500. The contact stated while driving 75 mph with the cruise control activated, the vehicle stated to decelerate without warning. The contact pulled over on the side of the road and examined under the hood and noticed oil on top of the engine. The vehicle was towed to the dealer who stated that the vehicle was experiencing a similar failure to nhtsa campaign number: 20v511000 (engine and engine cooling, electrical system) however, the vin was not included in the recall. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 120,000. |
| Category | Fuel System, Diesel |
| Date | Feb 17, 2023 |
| State | UT |
| Description | The contact owns a 2019 ram 3500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was unavailable. The contact stated that while driving at approximately 65 mph, he depressed the accelerator pedal to change lanes, and the vehicle shuddered and almost stalled. The contact stated that the "check fuel filter" light was illuminated. The contact stated that the failure lasted for a few seconds then the vehicle resumed normal operation. The contact stated that the failure was intermittent but had started to occur at various speeds. The contact stated that "possible water in fuel" warning light had started to become illuminated. The contact drove the vehicle to a dealer where it was not diagnosed or repaired. The contact was advised by the dealer that the recall repair parts would take years. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000. Parts distribution disconnect. |
| Category | Power Train |
| Date | Feb 17, 2023 |
| State | TX |
| Description | The contact owns a 2019 ram 3500. The contact stated while driving 60 mph, the transmission failed to shift as designed. The contact pulled over on the side of the road and turned off and restarted the vehicle, and the vehicle started operating normally. The vehicle was taken to the dealer and the mechanic stated that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the type of transmission was not under warranty. A case was filed. The failure mileage was 60,000. |
| Category | Electrical System, Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Jan 11, 2023 |
| State | TX |
| Description | I had a parasitic draw on my battery that became progressively worse to the point that a jump no longer worked to start the vehicle. I bought a brand new battery and it was completely dead within 24 hours even though I had only driven the vehicle about 5 miles and had the vehicle off for over 23 of these hours. I replaced the battery again and left the vehicle running while loading for a trip and 30 minutes later the battery started to release smoke from overheating. Wires and plastics around the battery were starting to melt so I completely disconnected the battery. This 2nd new battery was also dead within 24 hours of purchase. I took the vehicle to a ram dealership and after a lot of testing over multiple days they identified the problem as a parasitic draw from the abs module. Please note the parasitic draw occurred whether or not the vehicle was turned on. After the dealership changed the abs module and both batteries the vehicle has been operating ok although I still receive low battery power notices which restricts certain vehicle functions every few days. I have to turn the engine off and on to reset the error. |
| Category | Fuel/propulsion System |
| Date | Dec 28, 2022 |
| State | MN |
| Description | This vehicle has a safety recall I. The high pressure fuel pump. The dealership says they're unable to provide resolution due to part's availability. Reasonable time has been allowed and yet, no repairs have been made. The manufacturer should be required to buy back the vehicle or replace it at no cost to me. |
| Category | Fuel System, Diesel |
| Date | Dec 20, 2022 |
| State | PA |
| Description | The contact owns a 2019 ram 3500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not yet made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect. |
| Category | Fuel System, Diesel |
| Date | Dec 20, 2022 |
| State | AZ |
| Description | The contact owns a 2019 ram 3500. The contact received notification of nhtsa campaign number 21v88000 (fuel system, diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Fuel System, Diesel |
| Date | Dec 13, 2022 |
| State | AZ |
| Description | The contact owns a 2019 ram 3500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact called three local dealers, who all confirmed that the parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Fuel/propulsion System |
| Date | Nov 30, 2022 |
| State | OH |
| Description | We have this truck at our dealership and are unable to sell do to this recall. Recall has been out since november 12th 2012 and through nhtsa it shows that it can be completed. I've talked with ram recall assistance and they state that this truck is not able to have the recall completed and I asked for a buy back and they said I need to talk with my local dealer to start that process. I called our local dealer and they said they have never heard of that and are unable to help. They did say they have the part in stock to complete the recall however ram will not release it to the 2019's and they can only do the 2020's recall which is the same thing. |
| Category | Fuel/propulsion System, Power Train, Unknown Or Other |
| Date | Nov 29, 2022 |
| State | CA |
| Description | Went to start and nothing, battery is ok has a quick flash of fuel filter service. And still have 35% left according to the truck. I am guessing it is the fuel pump issue awaiting what the dealership states it has only 36000 miles so its still under warranty. |
| Category | Fuel/propulsion System |
| Date | Nov 11, 2022 |
| State | CT |
| Description | It has been a year since notified of recall that is open for fuel system and the dealership told me today that no fix has been identified yet |
| Category | Fuel System, Diesel |
| Date | Nov 09, 2022 |
| State | FL |
| Description | The contact owns a 2019 ram 3500. The contact received a notification for nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Fuel System, Diesel, Vehicle Speed Control |
| Date | Nov 04, 2022 |
| State | OR |
| Description | The contact owns a 2019 ram 3500. The contact stated that while driving at various speeds, the vehicle lost motive power and failed to accelerate. The fuel mileage had decreased. The fuel warning light was flashing on and off. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact stated the failure was related to nhtsa campaign number: 21v880000 (fuel system, diesel). The manufacturer was notified of the failure, but no additional assistance was provided. The approximate failure mileage was 41,000. |
| Category | Suspension |
| Date | Nov 04, 2022 |
| State | TX |
| Description | The contact owns a 2019 ram 3500. The contact stated that while driving at various speeds, a vibration was felt and heard coming from the front passenger's side wheel area. No warning lights were illuminated. The vehicle was taken to a local dealer for routine services, the contact made the mechanic aware of the failure; however, the failure could not be duplicated. The contact stated that after he left the dealer, he felt a vibration coming from the front passenger's side wheel area as the tire pressure warning light illuminated. After the contact pulled over, he noticed the front passenger's side tire was damaged and had a significant amount of tread coming out. The vehicle was taken to an independent mechanic to replace the tire. The vehicle was taken back to the dealer for replacement of the rear end due to an unknown recall and the contact made them aware of the failure again; however, the failure could not be duplicated. The contact stated that after changing the front passenger's side tire three previous times and the wheel bearing, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 15. |
| Category | Fuel System, Diesel |
| Date | Nov 02, 2022 |
| State | CO |
| Description | The contact owns a 2019 ram 3500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Fuel System, Diesel |
| Date | Nov 02, 2022 |
| State | NC |
| Description | The contact owns a 2019 ram 3500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. |
| Category | Fuel/propulsion System |
| Date | Oct 25, 2022 |
| State | MI |
| Description | There is the known recall for my truck. 2019 ram 3500 with cummins diesel engine. The cp4 high pressure fuel pump if prone to failure and can cause the vehicle to immediately stall and possible causing serious injury. (y78/nhtsa 21v-880) I took my truck in and was told parts are not available for 2019's. I called fca customer service today and was told that the parts are available but only for vehicles with failed high pressure pumps. So I need for my pump to fail and possible injure or kill myself or someone else and they will complete the recall? Makes no sense. The consumer stated contacted ram customer service and informed computers were down. Customer service couldn't provide an update for the recall. |
| Category | Fuel System, Diesel |
| Date | Oct 20, 2022 |
| State | IA |
| Description | The contact owns a 2019 ram 3500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Fuel System, Diesel |
| Date | Oct 18, 2022 |
| State | TX |
| Description | The contact owns a 2019 ram 3500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted several times. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Tires:sidewall |
| Date | Oct 13, 2022 |
| State | OH |
| Description | The contact owns a 2019 ram 3500 equipped with nexen tires. Tire line: rodian ht, tire size 235/80r17, and dot number: unknown. The contact stated that while driving at approximately 50 mph, the driver's front tire blew out and he noticed a bulge on the sidewall of the tire. The local dealer and the manufacturer were not contacted. There was no further information provided. The tire failure mileage was 24,096. |
| Category | Fuel System, Diesel |
| Date | Oct 12, 2022 |
| State | CO |
| Description | The contact owns a 2019 ram 3500. The contact received notification nhtsa campaign number: 21v880000 (fuel system, diesel) however, the parts to do the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs as the recall notice was received a year ago. The local dealer was notified of the recall notice and confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and confirmed that the parts were not available. The contact had not experienced a failure. Vin tool confirms part are available. |
| Category | Fuel System, Diesel |
| Date | Oct 04, 2022 |
| State | NY |
| Description | The contact owns a 2019 ram 3500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Fuel System, Diesel, Fuel System, Diesel |
| Date | Sep 20, 2022 |
| State | CA |
| Description | The contact owns a 2019 ram 3500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Power Train |
| Date | Sep 06, 2022 |
| State | IN |
| Description | My truck has sone issues that require the pcm to be flashed .. However I have an open recall for the fuel pump and the dealership cannot move forward with fixing my truck until the recall is fulfilled ... I contacted fca and there is no date for the parts to be made for my recall and I am unable to drive my truck due to the hood up on the recall parts ... This recall has been open for a while and the parts shoukd be available at this time to move forward .. Can you please look into this and help |
| Category | Power Train, Suspension |
| Date | Aug 24, 2022 |
| State | NJ |
| Description | Front differential locked up without notice on highway at highway speed and almost lost control of my vehicle. Due to the front different locking up, the front driveshaft broke but did not come completely off right away and almost came through the floor of my vehicle. The floor where the drivers feet rest right underneath the brake pedal and gas pedal bent up a few inches and is almost touching the pedal. Pieces of the driveshaft flew out all over the highway and could have injured or killed someone else if it wasn't early am when roads were empty. Dash cam footage shows the moment it happened, it felt and looks like I hit a land mine. Front differential needs complete replacement, there is a hole in my frame and much more was damaged due to this. Towed into dealer and manufacturer denied warranty claim. Arbitration determined it was a warrantable item and a lemon but the manufacturer still refuses to do anything about it except repurchase the vehicle at a discounted price. Very scary. |
| Category | Wheels:rim |
| Date | Aug 23, 2022 |
| State | CA |
| Description | The contact owns a 2019 ram 3500. The contact stated he noticed the air of the front passenger side tire was low. The vehicle was taken to the dealer and they stated that there was a leak on the inside of the rim that caused the air of the tire to release. The rim was replaced. The contact stated that after several months the front driver-side tire was flat. The vehicle was taken to the dealer and they stated that there was a leak on the inside of the rim as well. The rim was not replaced. The manufacturer was contacted and they stated that they would not cover the rims. The failure mileage was 27,000. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Aug 11, 2022 |
| State | MD |
| Description | Vehicle # 76 md tag # 3ds2550 a 2019 dodge ram pick up truck was parked at our facility on 7/6/22 at approximately 4:15 p. M. At 5:50 p. M. The truck was observed fully engulfed in flames, we attempted to extinguish the fire but were unable to do so. The howard county maryland police and fire deportment were contacted and responded. ( police incident # 2259220 fire incident # 2022-020323) the vehicle and equipment on the truck are a total loss additionally the heat generated from the fire damaged other company vehicles. Fortunately, the fire was contained and did not spread to adjacent vehicles or buildings. We were awaiting notification that recall could be completed inasmuch as parts for the recall were on backlog and not available. |
| Category | Fuel System, Diesel |
| Date | Jul 27, 2022 |
| State | AZ |
| Description | The contact owns a 2019 ram 3500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Engine, Fuel/propulsion System |
| Date | Jul 15, 2022 |
| State | OK |
| Description | Recall repairs not being made in a timely manner. It has been 7 months since recall. |
| Category | Service Brakes |
| Date | Jul 09, 2022 |
| State | TX |
| Description | Last week this took place: 2019 ram 3500 dual rear wheels aison transmistion is outfitted with factory trailer brake module. Was hauling a horse trailer near 30,000 lbs to a horse show, caravaning with crew pulling a second horse trailer about the same weight with a 2020 ram 3500 (vin #3c63rrnl7lg242818 (see separate complaint)) . All connections checked before departure. Abs warning light went on a few days before then disappeared. When braking, no trailer brakes engaged. Then checked hand paddles on the factory trailer brake module and the hand paddles activated the trailer brakes. Took it into the dealership to check codes and they said none appeared or were somehow reset. |
| Category | Equipment |
| Date | Jul 03, 2022 |
| State | AK |
| Description | Traveling approximately 65 mph when tonneau cover blew off. Luckily no one was behind me so no accident occurred. Appears that wind got under a corner of the cover and put pressing on the locking handles. The rear two handles snapped off and we're still in the bed of the truck when the cover blew off. I saw online that this has happened to other people. I'm not sure the name of the tonneau cover but it is oem from ram. |
| Category | Fuel System, Diesel |
| Date | Jun 16, 2022 |
| State | VA |
| Description | The contact owns a 2019 ram 3500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated on february/2022 while her son was driving 40 mph and towing a trailer, the vehicle began to decelerate the speed independently but failed to accelerate while depressing the accelerator pedal. The contact stated the check engine warning light was illuminated and the driver could smell fuel fumes inside the cab and the truck wouldn't go pass 55 mph. . The contact stated another vehicle rear-ended the vehicle. The driver sustain back and neck injuries and the front passenger had back and right shoulder pains. Both sought medical attention at a near hospital. The contact stated the driver of the other vehicle also sustained a fractured clavicle and sought medical attention. A police report was filed. The vehicle was not drivable. The police had the vehicle towed to the impound lot. The vehicle was towed to a local dealer: viva dodge chrysler jeep ram (8434 gateway blvd e, el paso, tx 79907: (915) 834-6300) and was informed the fuel injection was leaking fuel. The vehicle was repaired. The trailer was a total loss. The manufacturer had been informed of the failure. The failure mileage was approximately 105,000. Parts distribution disconnect. |
| Category | Steering |
| Date | Jun 11, 2022 |
| State | KS |
| Description | I was driving on the highway north from lawton oklahoma to oklahoma city oklahoma when my truck steering wheel abruptly began to violently shake and the truck dart to the right. I slowed to about 5 miles per hour and the truck began to bounce, left to right. I took the truck to a ram dealer and was informed the the driver side front tire needed immediate replacement. My truck has 12,500. Miles on the odometer at the time of the incident. After dealer I took the truck to a tire shop (listened to how nexen tires are poorly constructed). I also researched the exact tire on my truck further and learned that treat separation happens without notice. I also spoke with a friend who owns a similar ram and learned he had already replace his tires for the same issue. Low mileage in his example as well. I save both front tires for inspection if anyone is interested. These tires are clearly unsafe! |
| Category | Engine, Fuel/propulsion System |
| Date | Jun 04, 2022 |
| State | NV |
| Description | The component that failed in my 2019 dodge ram 3500 is the fuel system. The warning light that came across my screen indicated that it was the "exhaust". The vehicle abruptly went from 75 miles an hour to 25 mph to eventually stalling. At the time there was no engine light that illuminated my screen; it simply stated service exhaust. My safety and others around me were put at risk due to the sudden breakdown while traveling on a highway through the rocky mountains. I was fortunate enough to act quickly to avoid any possible danger to myself and others around me by quickly maneuvering my vehicle to the shoulder of the highway. Yes, a dodge mechanic found fault in the fuel system, I have paperwork that indicates the malfunction with the vehicle's fuel system. The mechanic found metal shavings in my fuel filters replaced them and told me I was good to proceed on my route. He asserted that since the metal shavings didn't go past my fuel filters I have nothing to worry about. He also stated there's no remedy at this moment to fix the problem. The manufacturer hasn't taken action to fix their own recall. I am at a loss, my vehicle has sat at the dealership since april 12th, 2022. |
| Category | Tires |
| Date | Jun 01, 2022 |
| State | AL |
| Description | Lt235/r80/17 nexen htx rh5. Belt broke on left front 4/7/2022 @ 32,000 miles. On 5/31/2022 the left front belt broke at 34000 miles. |
| Category | Tires:tread/belt |
| Date | Jun 01, 2022 |
| State | AL |
| Description | The contact owns a 2019 ram 3500 equipped with nexen tires, tire line: roadian htx rh5, tire size: lt235/80/r17, dot number: 8ex6cmfr2219. The contact stated while driving 65 mph, the front passenger's side tire started to shake. The contact stated that he pulled over and changed the tire. The tire was taken to a tire shop where the mechanic diagnosed the failure as a separated tread belt causing a bulge in the tire. The manufacturer was contacted and stated that there was no issue with the tire nor an open recall. The manufacturer informed the contact to fill out an online complaint form for review. The contact stated that he previously experienced a failure on the front driver's side tire. The approximate tire failure mileage was 34,788. |
| Category | Fuel System, Diesel |
| Date | Apr 28, 2022 |
| State | FL |
| Description | The contact owns a 2019 ram 3500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Unknown Or Other |
| Date | Apr 03, 2022 |
| State | WY |
| Description | Vehicle exhaust system failure see dealer warning displayed with truck becoming sluggish and shutting down on road, very likely causing accidents. It's scary. Got to a parking lot, shut off, cranked, warning went away, but for how long and what damage will result in driving if warning comes back on? |
| Category | Tires:tread/belt |
| Date | Mar 28, 2022 |
| State | MO |
| Description | Both front tires inner belts separated causing the vehicle to become underivable at 55 mph. The vehicle shook causing the steering wheel to radically move side to side. Took vehicle to dealer for service. Found both front tires to be defective at 29000 miles for inner belts separating from the tire. |
| Category | Electrical System, Structure:body, Unknown Or Other |
| Date | Mar 18, 2022 |
| State | WA |
| Description | Tailgate keeps dropping and unlatching. Have taken the truck multiple times. Dealer larson ram puyallup has replaced tailgate latch once but tailgate still unlatches and drops intermittently both parked and while vehicle is in motion. Have called them multiple times but they concluded that they could not replicate issue when truck is in the shop. |
| Category | Fuel System, Diesel |
| Date | Mar 01, 2022 |
| State | AZ |
| Description | The contact owns a 2019 ram 3500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available |
| Category | Fuel System, Diesel:delivery:fuel Pump |
| Date | Feb 22, 2022 |
| State | FL |
| Description | The contact owns a 2019 ram 3500. The contact stated while driving 40 mph and attempting to accelerate, the vehicle stalled without warning. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the high-pressure fuel pump, fuel rail, fuel filters, def, injectors, and internal gasoline tank pump needed to be replaced. The vehicle was not repaired due to parts not being available. The vin was included in nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part was not yet available. The manufacturer was not informed of the failure. The failure mileage was approximately 100,000. |
| Category | Fuel System, Diesel, Wheels |
| Date | Feb 16, 2022 |
| State | FL |
| Description | The contact owns a 2019 ram 3500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) and 21v398000 (wheels) however, the part to do the recall repairs was unavailable. The local dealer was contacted and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The vin was invalid. |
| Category | Fuel System, Diesel |
| Date | Feb 01, 2022 |
| State | NC |
| Description | The contact owns a 2019 ram 3500. The contact stated that while driving approximately 60-62 mph, the vehicle stalled. On another occasion, while driving 70 mph, the vehicle stalled. The “exhaust system service required to see dealer†message was displayed. The fuel filter was drained, and the valve was closed approximately five times by contact. The contact was able to restart the vehicle. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall was unavailable. The vehicle was taken to the local dealer who stated the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified but no further assistance was provided. The failure mileage was approximately 97,000. Vin tool confirms parts not available. |
| Category | Engine |
| Date | Jan 12, 2022 |
| State | IN |
| Description | The contact owns a 2019 ram 3500. The contact stated that while driving approximately 25 mph and making a left turn, suddenly there was a loud knocking sound coming from the engine compartment. The vehicle was towed to the local dealer who diagnosed that the engine rod bearing had failed, and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 189,000. |
| Category | Electrical System, Engine |
| Date | Dec 14, 2021 |
| State | FL |
| Description | The contact owns a 2019 ram 3500. The contact stated while driving 65 mph, the check engine warning light illuminated and the started to decelerate. The local dealer was contacted and made aware of the failure. The vehicle was not diagnosed or repaired. The contact took the vehicle to an independent mechanic and was informed that the battery needed to be replaced, the filter needed to be changed weekly, and an unknown sensor needed to be replaced. The vehicle was repaired but continued to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was unknown. |
| Category | Wheels |
| Date | Nov 04, 2021 |
| State | TX |
| Description | The contact owns a 2019 ram 3500. The contact received notification of nhtsa campaign number: 21v398000 (wheels) however, the part to do the recall repair was unavailable. The contact called the local dealer who confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Tires |
| Date | Oct 28, 2021 |
| State | GA |
| Description | Tire is nexen roadian at pro lt235/80r17 load range e. Original factory installed tires on 2019 ram 3500 with dual rear wheels. Purchased the truck new in june 2020. All 6 tires on the truck are identical and had approximately 14,000 miles on them when the driver's side front tire failed. The tires were recently rotated approximately 3-4 weeks prior to failure. The tire that failed was previously located on the passenger side front prior to rotation. I began noticing vibration in the steering wheel at speeds approximately 40-45 mph and higher. I monitored this vibration for a few days in various driving conditions in an attempt to diagnose the problem and noticed that the vibration increased with vehicle speed. Soon, the problem became worse and the entire vehicle began vibrating. The last day of the evaluation period I was towing a tandem axle 16ft open car trailer with an suv loaded on the trailer at speeds as high as 75 mph on the interstate. The next day I took the truck to the local dealer who informed me that the steel belt had separated on the inside of the tire and would require replacement. After conducting research on tire separation, I discovered the serious safety concern where the tire could have blown out which would have surely caused a serious accident. I also discovered that this separation failure is very common with this same combination of nexen tires on heavy duty ram pickup trucks. I had the spare tire mounted until an identical replacement tire was delivered to the dealer for install. I paid 2. 42 out of pocket for the tire replacement and after arguing with the dealer, they filed a warranty claim with nexen. Weeks later I was informed that they have offered to reimburse approximately 3, but to date I have not received any funds and I still have 6 nexen of these nexen tires on my truck plus the spare. |
| Category | Tires:pressure Monitoring And Regulating Systems |
| Date | Oct 26, 2021 |
| State | GA |
| Description | In august 2021, my truck started pulling to the right and bouncing. I took to dealership where got vehicle. On september 1,2021 they rotated front tires to rear outer spots. The truck stopped pulling but still bounced. A week later went to dr. Appointment and when got back the tire that was on right front and moved to right rear outer spot had a knot in side wall as well as wire sticking out. There was only 17,479 miles on the truck at the time of rotation. I had that tire taken off and spare put on. Truck still bounced like bad tire still on rear of it. Then on october 20,2021 the other tire that was moved from left front to left rear outer tire split in the tread and blowing out. I contacted the dealership about the issues with the tires but they said it's the customer's responsibility to file warranty claims. In trying to find a dealer of nexem tires, which I've not been able to in this area, I found a lot of complaints on these tires. Now it's going to cost me almost 2000. 00 dollars to replace all 7 tires. |
| Category | Fuel/propulsion System |
| Date | Oct 25, 2021 |
| State | CA |
| Description | Fuel pump failed at 103,000 miles while driving down the highway. Truck started acting funny slight loss of power. Pulled over to the side of the highway and turned truck off. Went to restart and it wouldn't restart. Had to sit on the side of the highway 43 with no amenities within 50 miles waiting for help. Unable to get a towing company directly 911 was called and chp had to arrange a tow truck for more than 100 miles from destination. Truck was taken to mechanic that confirmed fuel pump failure that in turn took out the entirety of the fuel system. Has been at the mechanics since june 24th waiting on parts. |
| Category | Engine, Fuel/propulsion System, Power Train |
| Date | Oct 24, 2021 |
| State | AL |
| Description | Truck lost throttle response at about 50mph. Coasted to a stop on the side of the road and as soon as it stopped the truck shut down and wouldn't restart. Check engine light came on and warning message read something along the lines of “exhaust system service required see dealer†after researching these symptoms and warning message, I believe this to be a fuel pump failure. I was able to safely get my truck off the road, but I can easily see how this could be a safety concern depending on traffic. Truck will go to the dealership tomorrow. |
| Category | Tires |
| Date | Oct 24, 2021 |
| State | TX |
| Description | Nexen lt235/80r17 2019 dodge ram 3500 dually we have read many horror stories about these stock tires from ram. The ram dually and other sites are full of photos and stories of the tires failing. These truck are used for towing large rv and other trailers so the risk due to failing tires is huge. We had hoped to get a few miles out of them before replacing them for peace of mind. Didn't happen though we had the front and inside dual on the passenger side fail at 14,866 miles. The front began to wobble and shake the front end of the truck. I noticed it on 10/12/2021 and on the 13th the truck was shaking so badly I drove the 15 or so miles to discount tire at 30mph. Discount tire inspected the tire and immediately noticed the tire belts were separating and the tire was about to blow apart. They then found the inside passenger side dual was separating as well. We pulled and replaced all 6 tires. No way we could trust our safety to the ram stock nexen tires. Please look into this further. The number of reports does not reflect the numbers of failures on the road. Many of the truck buyers just immediately replace the nexen tires on delivery of their ram trucks! 0 for a new front end alignment and |
| Category | Engine |
| Date | Oct 22, 2021 |
| State | GA |
| Description | Complete engine stall while driving at highway speeds while towing a trailer. I was able to get to the shoulder before losing all forward momentum. There were no errors or warnings before stall. Truck would not crank after stopping and was towed to the dealership. Dealership blamed the issue on an aftermarket fuel tank, but repaired fuel pump under warranty. |
| Category | Fuel System, Gasoline |
| Date | Oct 22, 2021 |
| State | FL |
| Description | The contact owns a 2019 ram 3500. The contact stated while driving approximately 40 mph, the vehicle lost motive power. The contact stated that the check engine and service exhaust system warning lights were illuminated. The vehicle was towed to a local dealer and was diagnosed with needing the entire fuel system replaced. The manufacturer was not informed of the failure. The failure mileage was 35,582. |
| Category | Engine |
| Date | Oct 21, 2021 |
| State | KY |
| Description | Going down the road and truck lost all power and it stalled wouldn't go over 5miles per hour had truck towed to dealer and found the dpf filter had stopped up they replaced it and waited almost a month for a sensor got truck back drove 60 miles and it did it again on a busy road had to get towed to dealer the dealer they said contamination caused injectors to fail had 3 different fuel samples analyzed and no contamination or signs of water were present ram has refused to repair truck under there warranty truck only has 44000 miles on it |
| Category | Engine |
| Date | Oct 19, 2021 |
| State | AK |
| Description | The contact owns a 2019 ram 3500. The contact stated while driving 20 mph, the vehicle inadvertently stalled temporarily. There were no warning lights illuminated. The contact was able to continue to drive the vehicle. The vehicle was taken to the dealer twice, but the dealer informed the contact that the diagnostic results were inconclusive, and they could not determine the cause of the failure. The contact stated that the failure had recurred approximately 34 times while driving or accelerating from a complete stop. The contact also stated an unknown warning light had illuminated twice. The manufacturer was notified of the failure and advised the contact that they would follow up with the dealer. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 490. |
| Category | Fuel System, Diesel:delivery:fuel Pump |
| Date | Oct 19, 2021 |
| State | ID |
| Description | The contact owns a 2019 ram 3500. The contact stated while driving 45 mph, the vehicle lost motive power and stalled. The contact pulled over to the side of the road for a few minutes before restarting the vehicle and continued to drive to his residence. The contact took the vehicle to an independent mechanic who diagnosed the vehicle and determined that there was metal shaving inside the rear fuel filter. The contact took the vehicle to a local dealer who inspected the vehicle and stated that there were no metal shavings found in the rear fuel filter. The mechanic repaired the rear fuel filter however, the failure persisted. The contact then took the vehicle to larry h. Miller chrysler jeep dodge ram boise (222 s auto dr, boise, id 83709, (208) 514-0835) who inspected the vehicle but could not determine the cause of the failure. The contact was concerned that the failure was related to the cp4 fuel pump. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 36,500. |
| Category | Fuel/propulsion System |
| Date | Oct 19, 2021 |
| State | FL |
| Description | The first time I had problem with the fuel pump was in 10/14/2020 with 47455 mil and chrysler change the fuel pump then I had the same problem for second time in 05/13/2021 and they do the same after I pick it up 400 mil I had the same problem and fix it and when I pick it up had the sams problem so my truck is still in the dealership until now with the same problem and they said we don't have the part right now |
| Category | Fuel/propulsion System |
| Date | Oct 18, 2021 |
| State | NY |
| Description | 2019 ram 3500 fuel injector pump went out on me pulling a 20k camper almost couldn't stop! You have about 2-3 pumps on the brake before it gets hard. Vehicle is currently in rocky mountain nc dodge with shredded metal all through the fuel system.. |
| Category | Tires:tread/belt |
| Date | Oct 14, 2021 |
| State | FL |
| Description | Driver side belt separated while traveling. |
| Category | Tires:tread/belt |
| Date | Oct 14, 2021 |
| State | FL |
| Description | While pulling a 45 ft camper the passenger front tire broke a belt width ways. The tire was a nexen rodian ht lt235/80/17. |
| Category | Wheels |
| Date | Oct 01, 2021 |
| State | NY |
| Description | The contact owns a 2019 ram 3500. The contact received a notification for nhtsa campaign number: 21v398000 (wheels) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Wheels |
| Date | Aug 26, 2021 |
| State | WA |
| Description | The contact owns a fleet of 2019 ram 3500. The contact stated while an employee was driving 2 mph, the rear passenger's side wheel detached from the vehicle. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the wheel studs to be replaced. The vehicle was repaired. The contact received notification of nhtsa campaign number: 21v398000 (wheels) on august 26, 2021 however, the part to do the recall repair was unavailable. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had not been informed of the failure. Vin tool confirms parts not available. The failure mileage was approximately 102. |
| Category | Unknown Or Other |
| Date | Jul 23, 2021 |
| State | NJ |
| Description | Driver statement: “I was trying to make a turn from pine brook rd into peace valley rd and the person coming from peace valley rd was invading my lane, so I tried to avoid him and hit a tree. I was unconscious for an unknown amount of time. When I woke up I saw smoke and I tried to remove my seat belt. It wasn't coming off at first but then I figured out how to remove it. As I left the vehicle, I was feeling light headed and dizzy. And wanted to lay on the road. Someone came for my rescue and I saw fire underneath the van. So I told him that we should move away from the van. The van caught on fire and I was taken to the hospital." |
| Category | Power Train |
| Date | May 11, 2021 |
| State | TN |
| Description | Tl* the contact owns a 2019 ram 3500. The contact stated while driving 60 mph, the vehicle shifted into limp mode. There was no warning light illuminated. The contact continued driving to his destination. The vehicle was taken to prescott brothers chrysler dodge jeep ram of princeton (730 w peru st, princeton, il 61356, (815) 915-4157) to be diagnosed. The contact was informed that the transmission solenoid needed to be replaced. The vehicle was repaired however, the failure persisted. The manufacturer was not informed of the failure. The failure mileage was approximately 4,300. |
| Category | Structure:body |
| Date | Apr 16, 2021 |
| State | UT |
| Description | My truck has a safety recall 20v-207, which is the manufacturer recall number w54. The recall is incomplete because the manufacture and dealers cannot get the parts to perform the recall. I have made two appointments, weeks in advance for the recall. My truck has been to the dealer twice and the recall has not been done. "parts are ordered." I have also contacted another dealer who does not have the parts. Currently, the recall status is: recall incomplete. How many weeks or months does the manufacture have to manufacture the replacement parts? The photo below is paperwork from the 2nd appointment. |
| Category | Electrical System |
| Date | Apr 12, 2021 |
| State | TN |
| Description | Tl* the contact owns a 2019 ram 3500. The contact stated that the abs and check engine warning lights were illuminated. The vehicle was taken to rhythm chrysler dodge jeep ram fiat (2210 gallatin pike n, madison, tn 37115, (615) 733-4999) to be diagnosed. The contact was informed that an unknown sensor needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was not contacted. The failure mileage was approximately 10,000. |
| Category | Visibility/wiper |
| Date | Feb 18, 2021 |
| State | KY |
| Description | Tl* the contact owns a 2019 ram 3500. The contact stated that the windshield wipers were shredded and deteriorating. The vehicle was taken to dan cummins chrysler dodge jeep ram of georgetown (1470 cherry blossom way, georgetown, ky 40324, (502) 378-5386) the vehicle was not diagnosed nor repaired. The manufacturer was not contacted or notified of the failure. The failure mileage was 51,000. |
| Category | Service Brakes |
| Date | Feb 15, 2021 |
| State | TN |
| Description | My abs on my brakes keep going out on my truck and I have 2 2019 ram trucks and it did it on both of them and I have some friends that have 2019 and 2020 rams that's doing the same thing should it be a recall on this before someone get kill? |
| Category | Service Brakes |
| Date | Feb 15, 2021 |
| State | TN |
| Description | My abs on my brakes keep going out on my truck and I have 2 2019 ram trucks and it did it on both of them and I have some friends that have 2019 and 2020 rams that's doing the same thing should it be a recall on this before someone get kill? |
| Category | Structure:body |
| Date | Jan 17, 2021 |
| State | FL |
| Description | Excessive hood flutter/movement/ as if hood became unsecured during highway operation. Pulled over on several occasions to ensure hood didn't become unmatched. Only a matter of time before a serious accident where hood opens at highway speed. |
| Category | Fuel/propulsion System |
| Date | Jan 08, 2021 |
| State | OH |
| Description | I purchased my 2019 ram 3500 back in nov 2019 and I am very concerned about my family safety since my truck has cp4 pump that known to fail that leads to 10-20k in repair eventually will fail in the middle of highway with our 40ft camper, those scenarios will I think leads to my family to accident that all the sudden the truck loss the power and not only will impact my family also someone else in the highway. Please investigate this matter and recall my truck to have the cp4 pump replace with reliable one so that way when we do travel my family and everyone will be save , thank you for your time. |
| Category | Engine, Fuel/propulsion System |
| Date | Jan 07, 2021 |
| State | NV |
| Description | For thanksgiving I was driving home from a trip to california about 800 miles away from home, on a merging lane I stepped on the gas to clear lane for a emerging semi trailer I was traveling around 65 mph as I did that I got a warning message on my dashboard to service exhaust system then lost all power from my vehicle from 65 to 35 on interstate 5 a drastically slowdown causing the cars behind me to crash. I pull to the shoulder and my truck just died would not start had it towed to closest dealer next morning. Had to sleep with my new born in the cold truck. Once at dealer I was told the cp4 or high flow pressure pump had fail and the complete fuel system needed replaced. The estimate was for ,000 but my insurance cover ,000 of the bill the rest I had to borrow from friends and family. Service advisor said this is a very common problem on all new rams. If it's so common why not fix the issue my whole family was out in danger that night and also was expensive. The issue is fix for now but is a matter of time before it happens again |
| Category | Fuel/propulsion System |
| Date | Jan 06, 2021 |
| State | PA |
| Description | The 2019 to 2020 model year ram 2500 heavy duty equipped with a 6. 7l cummins diesel engine has a major safety issue that could cause a stall and increase the risk of a crash. The bosch cp4. 2 fuel injection pump has a very high rate of sudden failure leading to immediate stoppage on the engine and engine braking system. The pump destroys itself and takes out the rest of the entire fuel system leading to repairs in the ,000 usd range. Fca & ram have attempted to revise the pump in late (july) 2020 to solve the issue but the failures keep occurring. For the 2021 model year, fca & ram have changed the pump entirely and reverted back to using an older, safer, more reliable design. No public announcements of neither the pump revision in 2020, nor the pump change in 2021 have been made. The issue is so prevalent that the replacement pumps and repairs generally have a 30-90 day wait period where the customer is without the primary vehicle. This problem is a substantiated safety risk. According to a texas judge in a bosch cp4. 2 lawsuit, when another automaker, gm tried to dismiss the case saying the pump failure is not a safety issue, the court responded: "the worst case scenario of a truck spontaneously stalling at high speeds is not a mere inconvenience. Nor is it a mere inconvenience to spend between ,000 to ,000 on repairs to make the trucks fit for their ordinary purpose. The court rejects gm's suggestion that the risk of spontaneous engine failure while driving is not, as a matter of law, unreasonably dangerous, depriving the vehicles of fitness for their purpose of transportation.". Toyota agrees: "if a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash". Fca & ram have remedied the situation for the 2021 model year however, the 2019 and 2020 owners are still at risk. The nhtsa needs to force fca to recall these trucks. |
| Category | Engine, Fuel/propulsion System, Service Brakes |
| Date | Jan 02, 2021 |
| State | OH |
| Description | My truck is equipped with a defective cp4 injection pump. It's been changed twice since my truck was built, once in 2020 and again in 2021 to a different model. Ram has had many costly and dangerous failures with these pumps. I have not yet had a failure. However it's only a matter of time. When a pump fails it happens suddenly and not only does it wipe out the entire fuel system and sometimes the engine, it causes your engine to stall. This causes lack of power steering and no brakes. My 3500 is built to tow heavy trailers and in a situation with heavy traffic of a steep grade sudden lose of brakes could be disastrous, especially towing a camper with my family aboard. Ram knows of this problem and made a quick revision of the pump in 2020 and ditched it altogether in 2021 for a different pump. There needs to be a recall on these 2019 first model trucks with the known defective and dangerous cp4 injection pump. |
| Category | Electrical System |
| Date | Nov 18, 2020 |
| State | SC |
| Description | Rear running lights stop working. Checked all fuses, wiring all seems fine. Turn and brake lights work just no rear running lights. Know issue on old model. |
| Category | Steering |
| Date | Nov 16, 2020 |
| State | TX |
| Description | Since purchase brand new, a pop could be heard when moving the steering wheel right or left. Happened mainly at a stop or after slowing to turn. The frequency has increase and the pop sound can be felt and heard when stopped, standing and simply moving the steering wheel slightly right or left. |
| Category | Engine |
| Date | Oct 27, 2020 |
| State | IL |
| Description | Tl* the contact owns a 2019 ram 3500. The contact stated while his wife was driving at 55 mph, when she heard an abnormal noise before the vehicle stalled and smoke started to enter the cab through the vents and exiting the hood. The contact stated no warning light was illuminated. The driver was able to park on the side road and opened the hood to see fire exiting the engine. The driver was able extinguish the fire with fire extinguisher. The contact stated no fire or police report was filed. The vehicle was not drivable. The vehicle was towed to local dealer sam leman chrysler dodge jeep ram fiat morton (200 e courtland st, morton, il 61550, (309) 263-2345) where the vehicle was being serviced at the moment. The vehicle had not been diagnosed or repaired as of yet. The vin was associated to nhtsa campaign number: 20v511000 (engine and engine cooling, electrical system). The contact attempted to contact the manufacturer but not been able to speak to anyone as of yet. The failure mileage was approximately 130,000. |
| Category | Fuel/propulsion System, Power Train |
| Date | Oct 23, 2020 |
| State | TN |
| Description | Cp4 fuel pump failure while driving at hwy speeds. Left me stranded in the road |
| Category | Structure:body |
| Date | Oct 21, 2020 |
| State | OH |
| Description | Truck has 2500 miles and has a cab leak in the roof drips water onto dash and runs down drivers door piler, bottom door hindge has rust on back side bleeding threw,took kick panel off and took pictures off inner full of rust |
| Category | Power Train |
| Date | Sep 11, 2020 |
| State | AK |
| Description | This vehicle (2019 ram 3500 diesel) is effected by chrysler star case s2018000008 which causes engine surging under load or during acceleration. This surging can cause a loss of control in winter conditions (snow/ice). Additional epa concern being the engine light stays on which hides any emissions equipment failures. To date chrysler has not been able to provide an eta for the needed engine control software fix needed. |
| Category | Power Train |
| Date | Sep 09, 2020 |
| State | PA |
| Description | I have a 2019 ram 3500 with the 6. 7l cummins engine and aisin transmission. The truck currently has 9255 miles on it. Soon after purchase, I noticed several issues with the transmission. Issue #1 was a hesitation or lerching at certain mph (35-40). I took it into a local dealer for diagnosis and they determined that there was a tsb(technical service bulletin) that the transmission control module needed updated. That service was performed but did not rectify the hesitation and lerching. Round 2 at a different dealer with the same issues and the different dealer performed a "dealer quick learn" basically wiping the computer clean and relearning my driving style. To this date, transmission still acts the same. Recently on 4 occasions, I've notice a severe lag when entering the high from a stopped position. If I'm entering the highway either from a stop sign, especially on an incline, the transmission slips before the transmission catches and there is no acceleration until the turbo spools up enough. Same goes for passing or making an evasive action to avoid. Extreme lag in the throttle for at least 2-3 seconds before the truck responds. I'm sure that this in not your first complaint with this type of vehicle and it is very unsafe to say the least. I am requesting nhtsa to look into this matter and similar complaints |
| Category | Power Train |
| Date | Aug 25, 2020 |
| State | IL |
| Description | While driving on the highway the check engine came on when the transmission would not shift on the last two gears truck would go to 2500 to 3000 rpm's until it would shift but felt as if it was on neutral during the time. As this situation is extremely dangerous because this truck is used to haul a 3 car trailer. The truck has been to (kunes country dodge dealership in sterling il) and they have yet to fix the problem only saying that there is a recall but once the truck is driven again the same problem persist. I will be taking the truck another dealership to see if they can fix the problem. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Aug 21, 2020 |
| State | IL |
| Description | 2 weeks ago my brand new ram 3500 with only 15000 on board didn't start, it didn't start in the morning on parking lot. Called a mechanic to have it fixed but they were not able. Same day called roadside assistance for towing and ram customer service. Results: -ram roadside assistance didn't cover the cost to dealer: reason: too close to the dealer. -ram customer service took all the information, gave me a case id and said somebody will call you in 1-2 days. As of today I keep calling customer service once in 2 days, they keep issuing new case id's because old once are incorrect, and keep telling me will call you in 1-2 days. Nobody from ram called so far. Dealer said: fuel pomp failed and they'll get the parts in november, (august 21 now) and I can't tell them anything cause they will fix me even tomorrow if would have parts from ram question: why a brand new ram has to sit 3 month in dealers shop, who is going to cover the payments and why I keep getting promises that somebody will call? |
| Category | Air Bags |
| Date | Aug 10, 2020 |
| State | WA |
| Description | Tl* the contact owned a 2019 ram 3500. The contact stated while her husband was driving 55 mph, when another vehicle inserted into their lane and to prevent an impact, the driver turned the steering wheel to the ditch and crash into a "dirt drain ditch". The contact stated the air bags did not deploy. The contact stated that the front seat passenger sustained injuries on her right shoulder, neck and back pains while the driver also sustained injuries to his right shoulder, neck and back pains. The rear passenger her daughter hit her head on the window and had back pains. The contact stated her husband and herself did seek medical attention and would need surgery for their right shoulders. The contact stated the rear seat passenger did not need any medical. A police report was filed. The vehicle was not drivable. The insurance adjuster deemed the vehicle a total loss. The vehicle was towed to impound lot. The contact called bud clary chevrolet of moses lake service center (12056 n frontage rd site b, moses lake, wa 98837, (509) 765-4517) and were made aware of the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 3,000. *dt*jb |
| Category | Fuel/propulsion System |
| Date | Jul 20, 2020 |
| State | FL |
| Description | Engine started leaking and the fuel injection pump stopped working |
| Category | Power Train |
| Date | Jul 01, 2020 |
| State | NC |
| Description | I have a 2019 ram 3500 truck with the high output 400hp engine and the 'heavy duty' aisin transmission. I am having problems with the transmission. While driving in mountainous terrain at slow speed (5 to 10 mph) the transmission seems to shift into neutral, engine will rev up to 2000 to 2500 rpm for a few seconds and then slam into gear, creating a safety hazard. This happens on a continual basis. A few times, I have stopped at an intersection on a hill, when attempting to take off and turn into traffic, the truck will get partially into the road when the transmission seems to shift into neutral, slows down while the engine revs to 2000 to 2500 rpm (while traffic keeps coming at you) and finally slams into gear and starts moving again. The nature of the issue is creating a life threatening situation. When you are on a hill and stop, upon removing your foot from the brake to resume travel up the hill, the truck will roll backwards, after rolling a short distance the transmission will slam into gear causing the engine to stall. As the engine dies, there is a complete loss of braking and steering, leading to more life threatening situations; as you are rolling backwards with little to no brakes or steering. My area has a lot of steep grades that we have to drive on a regular basis. I have taken the lemon to the dealer for repair many times. My initial complaint and dealer visit was at approximately 3,500 miles. There have been multiple firmware updates , with no change in the behavior. Another attempt was changing the transmission internals, no change in the behavior. Another trip involved adding a recorder to log the behavior to send to manufacturer.. The last time, I was told there is nothing else to be done. A case has been opened with ram, which has responded it is operating within the design limits and they will not do anything else. |
| Category | Power Train |
| Date | May 19, 2020 |
| State | CA |
| Description | Tl* the contact owns a 2019 dodge ram 3500. The contact received notification of nhtsa campaign number: 20v036000 (power train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Structure:body, Suspension |
| Date | Apr 11, 2020 |
| State | NM |
| Description | Two main issues that are causing a lot of concern. 1) the hood shakes to the point that it will weaken over time and looks like at times the hood will come off. It's severely concerning. The fix was to adjust the hood stops. This only lifted the hood more breaking the seal around the hood with major air gaps this happens at highway speeds and in heavy winds. 2) the front end makes a loud audible clunk. We have replaced cab mounts, checked the suspension components and the issue is still there. Something is certainly making contact and overtime will wear out. This happens on off camber turns or off camber approach and departures (slow speeds. Think of going into a parking lot or pulling out of a driveway). |
| Category | Suspension |
| Date | Mar 05, 2020 |
| State | AZ |
| Description | After having this truck in the service department 7 times for an issue with the auto level rear air suspension and still not having the issue solved I firmly believe that after this incident occurred that someone is going to be seriously hurt or killed. On february 18, 2020 I was driving 70mph down a 6-7% downgrade while pulling a 25ft big tex flatbed trailer unloaded weighing 5,800 pounds when out of no where it decided to switch itself out of alternate trailer height to normal right height. It scared the living daylights out of me. Not knowing if the entire system was going to fail and potentially blowout taking out my brake lines along with it. Like I already stated I have had this truck in the service department 7 times for this issue and not one person can figure out what is wrong with the truck. I have requested the dealership where I purchased it from to re-purchase it but the firmly denied that. I have also requested that the fca us llc re-purchase this truck due to my state lemon law but they as well firmly denied a re-purchase. |
| Category | Vehicle Speed Control |
| Date | Feb 27, 2020 |
| State | NV |
| Description | Tl* the contact owns a 2019 ram 3500. The contact stated that driving at an undisclosed speed, the vehicle lunged forward. The contact stated that the tailgate handle fractured and tailgate was damaged. The contact stated that the failure was intermittent. The contact also stated that the electronic throttle body warning light was constantly illuminated. The vehicle was taken to dolan dodge ram fiat located at (700 kietzke ln, reno, nv 89502) but was not diagnosed nor repaired. The manufacturer was made aware of the failure. The approximate failure mileage 500. |
| Category | Service Brakes |
| Date | Feb 05, 2020 |
| State | CA |
| Description | Red hydraulic fluid in brake system cause brake failure, which cause me to cause minor damage to a brake line. Dealer has had vehicle for over 2 months, claim vehicle doesn't qualify for recall that states similar issues as v98 which is for 2019 dodge ram 3500s , also says parts are on restrictions do to recall and can not repair my vehicle do to this. |
| Category | Electrical System, Engine |
| Date | Dec 10, 2019 |
| State | TX |
| Description | After replacing the egr valve at 55,000 miles dealer went to reset service codes. Pcm was found to be at fault and unable to clear codes. Dealer claimed pcm was not under warranty. Ram customer care made no efforts to replace or repair pcm. Have had 9+ issues with the truck. All issues have fallen outside of warranty by 3 to 4 thousand miles. |
| Category | Steering, Wheels |
| Date | Nov 19, 2019 |
| State | GA |
| Description | Tl* the contact owns a 2019 ram 3500. While driving 65 mph, the steering wheel started to pull to the right without warning. The vehicle was taken to landmark dodge chrysler jeep ram (6850 mt zion blvd, morrow, ga 30260, (770) 968-4900) where it was diagnosed that an alignment was needed. The vehicle was repaired, but the failure recurred. The manufacturer was made aware of the failure and did not assist. The failure mileage was approximately 40. |
| Category | Structure:body |
| Date | Nov 19, 2019 |
| State | PA |
| Description | Hood is shaking at highway speeds between 65-80mph. It appears the left and right sides of the hood are lifting in the wind. Afraid that hood could blow open in severe winds. Hood can be lifted with fingers when at rest while still latched. |
| Category | Power Train |
| Date | Sep 12, 2019 |
| State | AZ |
| Description | Tl* the contact owns a 2019 ram 3500. The contact stated that the gear shift became stuck in park several times. On one occasion, while the vehicle was engaged in park and unoccupied, it rolled away and crashed into the contact's trailer. The air bags did not deploy. A police report was not filed. There were no injuries. The vehicle was currently at rodeo chrysler dodge jeep ram (35747 n ellsworth rd, queen creek, az 85142, (480) 550-3800) where the contact was informed that a part in the gear shifter failed. The vehicle was repaired. The manufacturer was made aware of the failure. The vin was not available. The failure mileage was approximately 500. |
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Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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We having trouble with our dodge 3500 pickup duly 2021 the exhaust service come on it losses power we have had it in shop 3 time only have had it a month is a knew pickup. We use it for work we are transporting RV around the United States.