2018 Volkswagen Tiguan Problems and Top Complaints – Is your car a lemon?

Build quality, engine and seatbelt issues among the top complaints received by the NHTSA from vehicle owners

By Brian Jones | Updated on

By Brian Jones | Updated on

Even with a countless number of compact SUVs on the market, Volkswagen has managed to stay ahead of the competition with the Tiguan. Consumers love its modern styling and promise of “exceptional” German engineering. But Volkswagen, at least in recent times, has defaulted topoor reliability. Year after year, the Tiguan falls victim to its maker’s sub-standard build quality. For 2018, VW’s popular SUV has been completely redesigned. Sadly, it’s no better than previous models. According to the National Highway Traffic Safety Administration (NHTSA), the most common problems with the latest Tiguan are structure, engine, and seatbelts.

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NHTSA Complaints for the 2018 Volkswagen Tiguan

Complaint CategoryNumber of Complaints
Engine
67
Power Train
45
Unknown Or Other
37
Structure:body
35
Electrical System
32
Fuel/propulsion System
26
Vehicle Speed Control
20
Exterior Lighting
15
Service Brakes
14
Seat Belts
13

Problems with structure

A brand new car should be free from “nails-on-a-chalkboard” like sounds. The 2018 VW Tiguan, however,is plagued by an incessant clatter. Online, many owners complain of a rattling sound emanating from the SUV’s B-pillar (that’s the post right behind the driver that houses the seat belt).

An owner from Pueblo, CO, wrote into the NHTSA and said, “While driving at any speed and on any road surface, there is a constant rattling coming from the door and window pillars. It is very loud and noticeable at any speed. Going over rough roads and uneven surfaces makes the rattling worse. The vehicle is brand new and only four days old.”

On Edmunds.com, Tiguan driver Mathew Crawford wrote, “I bought a 2018 Tiguan SEL Premium Plus. I was very excited about the styling and the quality of the drive. The model that was delivered to me in the color combinations I wanted (Silk blue with stone interior) had several issues immediately. The rearview mirror, for example, wasn’t attached correctly. The lane-keeping aids only rarely showed green, rather than orange/yellow. Most irritating was a clicking sound that came from the B pillar.”

So far, Volkswagen has not offered a remedy for this issue. Owners are forced to turn up their stereos to drown out the aggravating B-pillar noise.

Here are some actual complaints logged with the NHTSA about the 2018 VW Tiguan Build Quality Problems

“Annoying rattle pillar-b driver side only while in motion. Rattle seems related to frame issue and temperature-dependent (it is louder when temps low 30s). Issue widespread reported on the web. Reports already of 3-4 Tiguans that VW has offered full replacement with new vehicles due to this issue. Concerned about safety of my family if structural defect. Car is brand new rattle started at 750 miles.”

“While driving at any speed and on any road surface there is a constant rattling coming from the door and window pillars. It is very loud and noticeable at any speed going over rough roads and uneven surfaces makes the rattling worse. This vehicle is brand new and only four days old. When I called I was told there is no known structural issue. However there are dozens of this issue reported here and on various VW forums.”

“Creak/rattle from driver’s side B-pillar almost since new. Happens when driving over bumps in the road; happens most but not all of the time. Recently started same from passenger-side B-pillar, but less frequently. Most often noticed when driving a moderate speeds (35-55). This is a known issue with a TSB for early model year production. May involve poor/missing welds.”

Problems with the engine

Hesitation from a vehicle while driving can be both scary and dangerous. The Tiguan has stuttered and stumbled for years, and apparently, the issues haven’t been solved in the 2018 model. Owners claim of a dangerous lack of acceleration that puts them in harm’s way.

One comments, “Hello. I have an ’18 Tiguan SEL. It’s less than a month old. It seems to me that it has a hesitation but only when cold. Has anyone else noticed this? I’ve tried sport mode, normal mode, manual shift, etc. but it’s still there. The dealer says it may be characteristic of the car.”

On the NHTSA website, another Tiguan driver complains, “Vehicle hesitates to start from a or dead stop. Will not accelerate as it should. Noticeable lag when shifting and accelerating. Engine misfiring at only 3,000 miles. Very dangerous when turning into traffic or merging onto highways.”

Right now, the jury is still out regarding the cause of the problem. Some guess it’s the electronic throttle body. Others point to the transmission. There has been no response from VW about the issueso far.

Here are some actual complaints logged with the NHTSA about the 2018 VW Tiguain Engine Problems

“My everyday experience with this vehicle includes – hesitation when accelerating quickly, jerking forcefully when accelerating slowly, random jerking while driving. It seems as though, even as an automatic car, I can feel every gear change. Especially on the freeway, I feel extremely unsafe when I attempt a lane change. When I put my foot on the gas to quickly speed up, my vehicle hesitates and does not match what I am doing on the pedal. The hesitation is especially dangerous for other vehicles on the road. I am extremely anxious when driving my vehicle because I do not feel in control. I worry that, at any point, it will hesitate or jerk forcefully, and cause harm to me, my passengers, and/or those in other vehicles around me.”

“This vehicle has a driveability problem. The car has a major hesitation and is very dangerous when pulling onto the highway. The car almost cuts out but doesn’t stall and find it very dangerous. The dealer told me that nothing is wrong with it. Also, there was a recall on my ambient lighting on my sunroof. There could be a leak or humidity could affect the wiring and could cause a fire. There fix is to disconnect it. I have no sunroof lighting. I should get a refund for something they took away.”

“Vehicles hesitates to start from a slow or dead stop. Will not accelerate as it should. Noticeable lag when shifting and accelerating. Engine misfiring at only 3000 miles. Very dangerous when turning into traffic or merging on to highways. Vehicle gives a false sense of accelerating then stops. This happens reliably over and over.”

Problems with seatbelts

There doesn’t appear to be a separate issue with the Tiguan’s seatbelts. Rather, the complaints listed on the NHTSA website are just more accounts of the B-pillar noise. Understandable, since the seat belt retractor is mounted to the pillar.

One owner, from Brownwood, TX, explains on the NHTSA website, “ There is a rattle coming from the lower B-pillar, coming from the driver seat belt retractor.”

Volkswagen, once famous for building indestructible vehicles like the original Beetle, is now associated with poorly-constructed rattle-traps. Hopefully, the automaker will step up to the plate and address these issues soon.

Here are some actual complaints logged with the NHTSA about the 2018 VW Tiguain Seatbelt Issues

“I purchased a 2018 Volkswagen Tiguan SEL on Saturday, 02/10/2018. Two days later on 02/12/18 on my commute to work I began hearing a “popping” noise from the B-pilars on both the driver’s and passenger’s side pilars. As if though something was loose inside there. I made an appointment to take the vehicle back to the dealer the following Saturday, 02/17/2018 and when I went in for the appointment the service representative informed me they would not be able to look at my vehicle until the following Monday. I asked him if they could provide me with a loaner so that I could leave my car there and he informed me that he could not make that decision. I looked for my sales agent and he was able to provide me a loaner (2018 Tiguan SE). I received a call from the service rep on Wednesday, 02/21/18 telling me that my vehicle was ready for pick up. I went to pick it up and they informed me they had changed out a defective seat belt height adjuster on driver side. I took the car for a ride and it still made the noise. So I did not accept it. They loaned me a different car (2018 Passat R) and was told they would work on my vehicle. They called me again on Saturday, 02/24/18 to tell me my car was ready. When I went to the dealer on Monday, 02/26/18 (i was out of town on saturday), they told me they had changed the seat belt seat adjuster for the passenger side too. I took it for a ride and the noise was still there on both sides. Again, I did not take possession of my car. They told me they would have to dismantle the headliner to get a better grasp of the problem. I was called again on Friday, 03/02/18 to inform me that they were going to have to bring a specialist from VW (in approximately 2 weeks from 03/02/18) to diagnose the problem before taking more invasive actions. They loaned me a third car (2018 VW Tiguan SEL) and no concrete answer on my vehicle.”

“There is a rattle coming from lower B pillar rattle coming from driver seat belt retractor, overhead console, wood trim on both front doors, both tweeter speaker grills, both rear cup holders, also found rear deck lid clips not clipped in all the way driver rear access panel ratting along with both rear stop light access panels.”

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Complaint Data

CategoryEngine, Power Train, Steering
DateDec 29, 2022
StateIL
Description
When I first purchased my vehicle the epc came on multiple times and I had to take it back to the dealership. Fast forward last week when I was going home on the eway same issues car wouldn't accelerate the car was idled at the speed of 40mph it wouldn't go any faster for a few minutes then it took off out of no where. Also when I was taking my kids to school I was making a left turn and lost control of my vehicle because it was idled and took off out of no where. That's not safe for me my kids or any passengers traveling with me. It's also not safe for other drivers or pedestrians. Very scary moment took my vehicle in that same day to be told it was battery issues. They claimed because the epc light wasn't on it's harder to diagnose to get another battery and to keep the car overnight to see if that works if not further diagnose the car. I picked my vehicle up had my battery inspected by a different service provider and was told the battery was just fine. I keep reaching out to the location I got the vehicle from their not correcting the issue and corporate just told me to go to another dealership and gave a im sorry about your frustration comment. Clearly the car has a defect always had one since day one when it was supposed to be a cpo vehicle in the first place. And I had issues the same week I purchased the vehicle. Also haven't had my car a year and I'm having all kind of issues
CategoryEngine, Power Train, Unknown Or Other
DateDec 07, 2022
StateNY
Description
I was travelling on highway, 55 miles speed , all of sudden voice came from engine and car lost power and came to 10 miles and accelerator was not working it gave me message on dash bord that rpm high. I moved the car towards edge of the road and shut it. After 5 minutes I started again and went to work. However its gave me same problem while I was coming home . My car has only 20000. Miles and no other issue. Its dangerous when car is moving with the flow of traffic and loose power and does not move.
CategoryEngine
DateNov 17, 2022
StateMD
Description
Engine failure at 72,614 miles. Volkswagen refusing to assist.
CategoryElectrical System, Structure:body
DateOct 20, 2022
StateFL
Description
The front passenger door locking system does not function properly. The door intermittently is unable to be unlocked or opened from the outside and must manually be opened from the inside. The door also intermittently doesn't lock. This is a safety concern for thieves. If in immediate danger, ie. Accident, no one is able to open the passenger door to access the person. No indication lights appear on the vehicle.
CategoryElectrical System, Steering, Steering:electric Power Assist System
DateSep 09, 2022
StateSC
Description
The dealership for my vehicle is over 70 miles away. My battery died and I went and replaced it. When I did all sorts of lights came on in my car, my power steering wouldn't work, my cruise control wouldn't work, and my ac wouldn't work. I took it to the dealership to see what was going on with it. It turns out my battery was placed backwards in my car and when that happened it fried the fuse for my entire system, it broke my ac unit, it broke my alternator, and messed up my electrical system. Yes I do believe there is a risk to my safety with this issue. I could not turn my car when I drove it. I was told by service representative that this has been happening a lot more often with people who are just trying to change the battery. The only time the vehicle was inspected was by the service department at the dealership. No they're weren't any problems prior to failure and they appeared after the battery was placed.
CategoryExterior Lighting
DateSep 08, 2022
StateIL
Description
The light of the roof inside. Mainly problem of a lot of cars !
CategoryEngine
DateAug 30, 2022
StateTX
Description
I took the vehicle in to the local dealership for an oil change and after the oil change was completed, I drove about 10 miles before the engine seemed to lose power an misfile. The "check engine" light started flashing before it turned solid. I called the dealership and they asked me to bring the vehicle back. After scanning the vehicle obd information, per the dealership invoice, it returned the following codes: 1. P0343001 (camshaft pos. Sensor circ. High input) 2. P0300001 (random/multiple cylinder misfire detected) eventually, they contacted vw and were asked to drain the oil, in which they found metal particles. Vw then requested them to tear down the engine at which they noticed "excessive amounts of metal on bottom of oil pan". Upon reporting back to vw, dealership was asked to replace "long block with turbo assembly due to metal contamination". My understanding is that the entire engine has been replaced along with the turbocharger. Car was at dealership for 59 days total.
CategoryElectrical System, Engine, Unknown Or Other
DateAug 01, 2022
StateFL
Description
While driving down the highway, my car completely shut off and shut down while going 45mph. Due to everything shutting off, there were no brake lights, hazards, blinkers, etc that I was able to use to warn other drivers of what was happening, therefore I was almost hit multiple times. It turned back on, then back off while driving, 4 more times until the final time when it would not turn back on or turn over at all, I had to pull off the road and it wouldn't turn back on again. At this time I got the battery tested and it was bad. I bought the new battery and the new battery didn't change anything. It still was doing the same thing, not turning on at all. Not even trying to turn over to turn on. I had my vehicle towed to the volkswagen dealership in ocala on college road. While at this shop, they have told me that the new battery is what has cause the issues, which is incorrect as the issues began before I got a new battery. They are also saying that because I got a new battery that they will not cover the repairs under my warranty. I had to get in a new battery for my safety after almost being hit on the highway due to the electronics or other issues being faulty in the car.
CategoryEngine, Power Train, Vehicle Speed Control
DateJul 05, 2022
StateCO
Description
The first time this problem occurred was in april right after a routine maintenance check. The car was idling in a parking lot when the engine started to vibrate and a warning was displayed that said "max engine speed 4000 rpm". The car was turned off and then back on. The warning did show up on the display, but the "check engine" light was lit. The car was driven back home, and after that drive the check engine light was not lit anymore. To be safe the car was taken to the dealer. The dealer was not able to replicate the issue. Later, in july, the max engine speed and epc warnings were displayed on the screen in the middle of a trip. At this time there was also a loss of acceleration power. The driver pulled over, stopped the car, and then restarted it. When the car restarted the warning lights were no longer on so the driver completed the trip. In the manual it says that the car can still be operated if the epc warning light is on, but that it should be taken to a dealer. This led the driver to believe that it was safe to complete the trip and take the car to their home dealership after the holiday. The following day, the epc warning light and the max engine speed warning both appeared in the middle of a drive. The driver was driving up a hill on a backroad with no possible pull off. The driver had to stop the car in the middle of a road directly after a blind turn. The driver restarted the car and was able to drive about 10 yards before the warning came on again and the engine cut out. The driver repeated turning the car off and then back on multiple times to be able to safely get the car up the hill and to an area where a pull-off was available. Luckily, no other cars were coming at the time the car was stalled. It was a very unsafe location! The car is currently in the process of being towed to the dealer to be worked on. This seems like a very serious safety concern that is affecting other tiguan owners too.
CategoryPower Train
DateJun 16, 2022
StateFL
Description
Sporadic lack of acceleration when coming from a stop. When depressing excelerator car sometimes stalls to accelerate. I feel that when this issue occurs it makes my car unsafe to drive.
CategoryLane Departure: Blind Spot Detection
DateMay 29, 2022
StateSC
Description
Blind spot assist warning shows up from time to time even when there is no vehicle near me.
CategoryEngine, Power Train, Vehicle Speed Control
DateMay 28, 2022
StateSC
Description
Car has multiple malfunctions. Has had noisy valvetrain, lack of power upon acceleration, has sputtered with a load on engine especially uphill. Car shut off completely while at 60 mph and nearly caused a catastrophic collision with my whole family in the car. Car presents substantial safety risk. Multiple codes/warnings have flashed up on the display screen(evap,trans,fuel inj,etc). Transmission went into "emergency mode" after being started up today, then went away after restarted. Car has been to dealership but issues were not properly addressed/ignored. Vw of america is well aware of issues with these cars but ignores the consumers needs and puts consumers at great safety risk by doing so. This vehicle has both engine and transmission issues as well as odd electrical anomalies.
CategoryAir Bags, Electrical System, Steering
DateMay 02, 2022
StateWA
Description
The clock spring on my 2018 volkswagen tiguan limited unexpectedly failed @ 20,000 miles/3. 5 years of ownership while gradually turning my wheel to pull into a parking space. The failure was indicated by the sound of plastic cracking and the airbag warning light appeared on my dashboard. The clock spring had been recalled on older vw's and was obviously never fully corrected. I then had to drive my car with a dysfunctional driver side airbag to the dealership, putting my life in danger en route where they confirmed the failed clock spring. The part is currently on a national back order with no eta and my car has been sitting at the dealership for over 3 months (since january 21, 2022). Vw has made no public statement on the clock spring failure despite having thousands of customers on a waiting list for a replacement part. Vw continues to provide no information on the part eta. Their lack of urgency on a safety critical part is deeply concerning. Prior to this incident, I had been keeping up with all regular services recommended by the manufacturer. Being a new infrequently driven vehicle, my car had no issues or equipment failures before the clock spring broke.
CategoryElectrical System
DateMar 26, 2022
StateTX
Description
Micro switch in driver door module I believe is the cause. I cannot open the door even when hitting the unlock button on the keys or inside the vehicle. All other doors will unlock and open fine but not the driver door. Safety issue comes that if I were to be in an accident, unconscious, people would be unable to get my door open even if unlocking it on the passenger side. Currently, I have to go through the passenger door and pull the inside handle to open the door.
CategoryElectrical System, Fuel/propulsion System, Vehicle Speed Control
DateMar 22, 2022
StateTX
Description
At 48k miles, fuel efficiency began to significantly drop. At next start up, engine would not turn over and epc light came on. I waited 30 minutes, unlocked the steering wheel and was able to start the vehicle and epc light turned off. I took it into volkswagen dealership to have it looked over and they could not duplicate the issue nor find cause for lower fuel efficiency. The issue with fuel persisted intermittently. Then at 57k, while driving long distance, I noticed what seemed like misfiring when accelerating above 65 mph. There were no noises, no warning lights, and fuel efficiency seemed about the same. I continued driving and about 6 hours into my drive, epc light came on, rpm's shot up to 4,000 and car began violently shaking while losing significant power and dropped down to 30 mph. I was in the left lane when it occurred and had to quickly move over to the right lane. The car then could not exceed 40 mph with the pedal held to the floor. I turned on my hazards while I continued driving an additional 30 miles to the nearest volkswagen dealership. Because of how heavy the traffic was and the high speeds of the travelers, it put myself and my passengers at risk from not being able to accelerate, along with the other drivers having to either brake hard or quickly change lanes to avoid my car. At the volkswagen dealership, diagnosis found code p0204 cylinder 4 injector. They confirmed 4th cylinder misfiring and replaced the fuel injector harness. Since that repair, my car has been shaking at idol, when initially taking off, and if I turn of the start/stop function.
CategorySuspension
DateMar 13, 2022
StateNC
Description
Car has 50k miles on it. Around 35k miles I started hearing noises in the suspension. Took it in and my tires are wearing uneven and bubbling. Mechanic told me my shocks are bad. I know there was a recall on some 2018 tiguans for poor welding of shocks. Not sure if there is a bigger problem affecting more tiguans.
CategoryBack Over Prevention: Warnings, Forward Collision Avoidance: Warnings, Lane Departure: Blind Spot Detection
DateMar 04, 2022
StateFL
Description
The blind spot warning, forward collision warning and parking collision warning suddenly stopped working even though they showed that the features were enabled in the car's dashboard settings. Fortunately, I realized this and took it to the dealer for repairs.
CategoryLane Departure: Blind Spot Detection
DateMar 04, 2022
StateFL
Description
The blind spot warning of the car has again stopped working. I had a similar issue in 2020 and that was repaired by vw dealer. This is again an issue and is a safety risk.
CategoryEngine, Power Train
DateFeb 16, 2022
StateVA
Description
The contact owns a 2018 volkswagen tiguan. The contact stated while driving approximately 70 mph, the epc warning light illuminated, causing the vehicle to go into limp mode. The vehicle decelerated to approximately 20 mph. The contact pulled over and assessed the vehicle; however, did not physically see any issues with the vehicle. The vehicle was restarted and she proceeded to drive however, the vehicle failed to exceed 27 mph. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the injectors needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 91,000.
CategorySuspension
DateJan 18, 2022
StateIL
Description
The car has had 10 safety recalls with one being the suspension. The suspension problem hasn't been fixed as the car makes a loud clunking noise when driving it. My car has been to volkswagen twice and they stated that the car was fine and they have no solution for the sound. This really needs to investigated. I googled the noise to see what it was and there are a lot of people that are complaining about this noise. I just bought my car and I'm literally about to trade it in because of this.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings
DateDec 23, 2021
StateWI
Description
The automatic emergency braking activated and slammed on the brakes, for no apparent cause. There were no cars, people, animals around. And luckily, no car was behind mine. This has happened numerous times previously, especially when going through roundabouts and downhill. This issue needs to be addressed by vw. I have mentioned it to service at a vw dealer, and they just tell you to turn off the front brake assist, but that is not a solution. Plus, you would have to turn it off every time you start your car.
CategoryForward Collision Avoidance: Crash Imminent Braking
DateNov 12, 2021
StateNC
Description
The contact owns a 2018 volkswagen tiguan. The contact stated that while the cruise control was activated with a vehicle in the lane directly next to the vehicle or two lanes over, the collision avoidance system would determine that the vehicles were too close and the crash imminent braking system would activate and stop the vehicle. The issue most recently occurred while driving 70 mph causing the contact to aggressively depress the accelerator pedal. The contact took the vehicle to the dealer who informed him that there was no malfunction detected. The contact spoke to the manufacturer who informed him that the issue was known however, there was no recall on the vin for the failure. The approximate failure mileage was 20,000.
CategoryEngine, Fuel/propulsion System
DateOct 27, 2021
StateCO
Description
This vehicle has significant, but intermittent issues with acceleration; it seems mostly when the ac is on or it is cold out (below 40). Vehicle will hesitate, or entirely not respond, to the gas pedal. When this occurs, acceleration is even less predictable (and slower) than a diesel truck. When it does not occur, the acceleration was zippy and fast. Unfortunately, this erratic lag is extremely dangerous - especially when attempting to merge on the highway. I can step on the gas repeatedly and nothing happens, but then the car will accelerate in a manner which feels out of control. Driving in "sport" mode seems to prevent this, so I am inclined to think there is an issue with how the vehicle has been programmed - versus a mechanical issue with the engine. I know some "eco" modes tend to make cars less responsive to acceleration (in order to save fuel) but this is extreme.
CategoryEngine
DateOct 27, 2021
StateCO
Description
During the life of a 48 month lease, the epc and emissions control module failed four times, placing the vehicle out of service for at least 40-days total. When these components failed, a message popped up stating there was a 4000 rpm max. The ability to accelerate was immediately lost, and actually the vehicle not let me exceed 2000 rpms. I had to pull over and restart the engine in order to continue my journey. This was extremely hazardous.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Steering
DateOct 27, 2021
StateCO
Description
My vw tiguan was out of alignment, as happens to every car. Unfortunately, the vw dealership informed me that I cannot get a simple alignment for 0 because vw requires calibration of the adaptive cruise control any time an alignment is done. I could not find this anywhere in the owner's manual, nor are there any other warnings on the car or in any paperwork I signed. The vw dealership wanted an additional 0. 00 (for a total exceeding 0) to provide both services. I am concerned about this 1) because vw does not communicate that this is a limitation of the acc system, and 2) while an alignment should be the customer's responsibility to pay for, calibrating the acc system should not. Anyone could go get an alignment done at a tire or brake shop for about 0 - what happens if they try to use their acc afterwards and an accident happens? Vw should cover acc calibration as part of the limited warranty, and clearly warn customers not to perform one service without the other.
CategoryForward Collision Avoidance: Warnings
DateOct 27, 2021
StateCO
Description
This vehicle's forward collision warning system is inaccurate and dangerous. It is very prone to errant activation. At least once a month, the vehicle's collision system would detect objects that were not there (often, when there was no traffic and also no roadway barriers like guardrails). These activations would result in the vehicle slamming on it's breaks, which culminated in warped brakes and premature wear on the vehicle. It was also hazardous to any vehicles driving behind me, as well as occupants of the vehicle - due to sudden jarring. My local vw dealer acknowledged this is a common problem with no solution, and not worth doing diagnostics on.
CategoryService Brakes
DateOct 27, 2021
StateCO
Description
The vehicle has had multiple issues with uneven and premature wearing of the brakes. Brake shop determined it was possibly the result of defective calipers. The inside and outside pads wore completely differently on every axle. Brakes wore out prematurely at 35k. I am suspicious that this also may have been caused by the forward collision warning system's proclivity to errantly activate, thus forcefully slamming on the brakes.
CategoryEngine, Fuel/propulsion System, Vehicle Speed Control
DateOct 12, 2021
StateNY
Description
Like many other people who have complained, the same epc engine light turning on after the engine stalls while driving. This has happened multiple times while driving on the highway while going 65mph+. The max speed 4000 rpm message comes on the dashboard. The car does not accelerate and pulling over is necessary in order to shut off the car and restart the engine. This is incredibly dangerous and the car's speed cannot be controlled.
CategoryElectrical System, Engine, Fuel/propulsion System
DateOct 06, 2021
StateNY
Description
Epc light came on and engine started to stall
CategoryAir Bags
DateSep 08, 2021
StateAR
Description
I was involved in a head-on collision going 35mph. The airbags failed to deploy. Due to this fact, my leg arms, and shoulder took all the force of the accident causing edema and bursitis to my left shoulder. The car was towed to one of state farm's collison centers where it was inspected. There were no warnings or symptoms prior to total failure of the system.
CategoryElectrical System
DateAug 23, 2021
StateOR
Description
When placing car in reverse camera does not always turn on. Sometime camera does not turn off when then driving forward for a few miles. Sometimes when driving, screen will go black and radio stops working for approx. A minute. Accident or injury could occur when backing up . Concerned that other systems could also fail if info system goes black. Took to herzog motors in beaverton, oregon. Service department only said, "yes that happens". Did not say that fix or review further. No warning lamps. First occurred about six months ago.
CategoryStructure:body
DateAug 02, 2021
StateWI
Description
Driving down the highway with my kids in the car and the sunroof shattered. No was around driving near me, nothing was hit, no other damage on my vehicle. The sunroof just exploded with my 4 children in the car. Now im 1,000 miles away from home.
CategoryFuel/propulsion System
DateJul 20, 2021
StateMA
Description
Like many other complaints, for the second time now an error appeared having to do with 40000 rpm. Acceleration is impossible and the car shakes. We had this replaced for the first time in 2019 on our model year 2018 tiguan and now need it replaced again. The car is undriveable, unsafe for its passengers and others on the roadway when it suddenly decelerates and won't resume speed. Both times this happened on the highway. There was no advance warning lamp or messages prior to the failure.
CategorySteering:rack And Pinion
DateMay 26, 2021
StateIL
Description
The contact owns a 2018 volkswagen tiguan. The contact stated while reversing out of the driveway, the rack and pinion fractured while steering the vehicle. There was no warning light illuminated. Due to the failure, the contact had the vehicle towed to the local dealer. The contact was informed that the bolt had fractured inside the rack and pinion. The contact called the manufacturer but was unable to reach a representative. The vehicle was not yet repaired and remained in the possession of the dealer. The failure mileage was approximately 65,000.
CategoryService Brakes
DateMay 22, 2021
StateWA
Description
• vehicle purchased new • first brake service • mileage: 46,700 over a 1-week period, I noticed an increasing grinding noise at driver side front wheel. I suspected brakes. Took vehicle to vw dealership who performed an inspection then reported (first explanation) that unknown material/debris had worked its way between rotor and pad resulting in significant wear & scoring of driver front rotor. Dealership advised replacement of all 4 rotors and pads ($ 1,700+)! When I questioned the replacement of all brakes, I was told (2nd explanation) the debris in the driver front brake had reduced braking efficiency such that the passenger front brake had to compensate, which subsequently resulted in excessive pad and rotor wear/scoring at that site. Okay, but then why the rear? I was told (3rd explanation), that due to the decreased braking efficiency of both front brakes, the rear brakes had to compensate and that the rear pads were at 5mm, and the rear rotors were warped beyond specifications. I requested all parts be retained for my inspection. Upon my later inspection, I saw that one pad from each side of the respective front calipers was substantially worn beyond the other pad. I was told (4th explanation) the caliper pins may not have had sufficient lubrication thus one (inner) side of each front caliper was getting hung up - thus the excessive wear to only the inner pad on each front brake. Similarly, the inner side of each rotor showed substantially more wear and “deep grooving”. Despite the clear evidence of caliper malfunction, warranty coverage declined - even though the full factory warranty was still in full effect! Outcome: paid for all new rotors & pads (no other feasible option). Service manager recommended returning after 5000 miles to verify proper function of calipers. But service manager advised that if the caliper issue is found, at that time, “(t)he calipers may need replacement manufacturer's warranty may apply.”
CategoryForward Collision Avoidance: Automatic Emergency Braking, Unknown Or Other
DateMar 13, 2021
StateTX
Description
I was driving with a friend in car doing speed limit and all of of sudden the red vehicle accident image came on the car shuddered and the auto brakes came on this was the second time it has happened my friend freaked out I bot it in sept 18 and it happened a couple months after that I immediately called vw
CategoryEngine, Power Train
DateMar 10, 2021
StateFL
Description
We have same issue with our 2018 tiguan as many other people out there. After our first oil change we had engine oil light came on. Did not reported to dealer till after second oil change. They checked for possible leaks and put us on oil consumption test for little over 600 miles. They couldn't find anything and told us to keep eye on it. We are on 3rd oil light so, they now put us on second oil consumption test. I owned many vw including 2019 jetta we bought for my son and never had any issues with burning oil. I read many complaints and issues about burning oil on vw engines, so I reached out to someone that I know and specialized in european cars. I asked my friend and multiple mechanics and they told me that this is not normal and that it will get worse were it will burn more oil. I was also informed that vw knows that they have issues with these engines,something with bad cylinder seals and they cannot figure it out for last 12 years how to fix it and would not admit it. I guess this doesn't happens with every car, but when it happens they tell customers that is normal. This is bs and someone needs to do something about it. No one from service department have not told me anything so far and I hope after second oil consumption test that they do not come to me a say it. That would be bad. We have service report when we brought a car for first time we reported this issue and there is nothing stating that this is normal for engine to consume( burn) oil. If this is a normal with their engines they should inform and educate their customers when they are buying this car to keep eye on oil and keep adding after certain miles. Not every car has this issue, it is case by case and that is what tells me that this is not normal. We were thinking to keep this car but now after what I learned will never get another vw. Please help..
CategorySeat Belts
DateFeb 04, 2021
StateVT
Description
Tl* the contact's daughter owns a 2018 volkswagen tiguan. The contact received notification of nhtsa campaign number: 20v724000 (seat belts) however, the part to do the recall repair was unavailable. A dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryAir Bags
DateJan 26, 2021
StateGA
Description
My name is [xxx] and I was a car accident on thursday, january 21, 2021 a vehicle hit me. I was in motion heading straight and the other car failed the right away and hit me on the drivers side. My airbags did not deploy. I'm wondering if there was recall or if anyone else has had this issue? Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr
CategoryBack Over Prevention: Rearview System Braking, Back Over Prevention: Warnings, Unknown Or Other
DateJan 25, 2021
StateTX
Description
I've been having issues with the reverse camera and the infotainment display. This happens 70% of the time but when I put the car into reverse, the screen will go black with a pop up saying "the parkpilot is currently not available". This happens randomly, sometimes when I leave home the reverse camera works fine, but when I try to park somewhere at my destination the issue appears. Sometimes an image from the rvc will appear for a split second then cut out to black with the popup of the park pilot not being available. I don't the have park assist feature available on the model I've purchased, so I'm not sure why the car even thinks I have "park pilot". The issue "fixes" itself when I've left the car on off for a couple of minutes but the issue will reappear again sooner or later. It's an ongoing problem and I've taken my car into the dealership time and time again with no resolution. I purchased this car because I thought this was a great safety feature and now I can't even use it because it does not work.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Service Brakes
DateDec 30, 2020
StateTX
Description
My front assist function malfunctioned. I was driving at a speed of 50mph and the car came to an immediate stop. The seat belt restraints almost choked me, and the sudden stop jarred me. There was nothing in the front of me when this happened. I've been terrified every since it happened. It happened twice before, but this third time was the worst. The next morning I contacted vw, and took my car in. They test drove my car. I was told they didn't find anything wrong, and to come pick up my vehicle. I expressed to them that something definitely was wrong. I suggested them do more diagnostics, but they did not. I called corporate and nothing has been done. They did document my claim and gave me a claim number. In the meantime I started doing some investigations. There is a class action lawsuit investigation going on. I also found a youtube video of this incident happening on another vehicle.
CategoryUnknown Or Other
DateDec 15, 2020
StateFL
Description
The passenger side view mirror explodes as if it was a bomb. It is so low and can cause an accident because it startles everyone in the car. This has happen twice. I went to the dealer but they choose to blame me as if I am a liar to them. I explain that nothing hit it but to no avail. The vehicle in both cases it was in motion. The first time it happen in landover in spring hill fl.. The second time it happen in oakhill road in weeki wachee fl
CategorySeat Belts
DateNov 07, 2020
StateCO
Description
Seatbelt light comes on and dings even when seatbelts are locked in. My car has 5500 miles on it. I'm scared my seatbelts won't work in an accident. The light continues to come on and I'm scared to drive my car. Is this a software issue or seatbelt connection?
CategoryVehicle Speed Control
DateOct 29, 2020
StateFL
Description
The car does not accelerate from a stop especially on hot days after being in stop and go traffic. I step on the gas and literally nothing happens. The engine doesn't rev and the car does not advance. I can push the gas pedal multiple times before it finally accelerates and then it does it in an out of control manner. I have had to sit through a full cycle of a light before it has started. I have brought it to a dealership multiple times with this complaint, but every time they are unable to get it to fail. I brought it in for a recall and the problem was made worse and not better. The car is not safe. The issue began within 6 months of purchase and while it isn't constant, it has been a repeated problem for the past 2 years.
CategoryUnknown Or Other
DateSep 27, 2020
StateCT
Description
Since I purchased this car in june 2018 I have noticed and reported concerns about the transmission feeling like it was slipping while driving. Within the last two months, there appears to be an electrical issue that is making various indicator lights to come on. Most concerning and unsafe on 9/11/20 through 9/15/20, my car stalled randomly 8 times. No issue could be diagnosed by the dealer, however on 9/16, there was a recall. After the recall was fixed on 9/19/20, I got an alert that the 'transmission is in emergency mode', I returned to the dealer and was told I needed a new gearshift. I am terrified that the car will randomly stalk again and have had no assurance that it will not as vw never identified an issue that caused the stalling.
CategoryUnknown Or Other
DateSep 14, 2020
StateFL
Description
Car falsely reads another car or obstacle in front and brakes unexpectedly
CategoryFuel/propulsion System
DateSep 03, 2020
StateSC
Description
The vehicle significantly hesitates when accelerating from a stop or occasingly surges under heavier throttle pressure while trying to accelerate onto the highway. You have to push the gas all the way to floor to get a response from the vehicle from a dead stop. The vehicle will start to go then act like it is going to stall then start to move. It is very concerning when trying to pull into traffic. This has been an issue since the vehicle was purchased in 2018, but the issue seems to be getting worse as the vehicle gets more mileage. I began researching the issue online and this seems to be a common issue. Please see link: https://m. Carcomplaints. Com/volkswagen/tiguan/2018/fuel_system/fuel_propulsion_system. Shtml
CategoryEngine
DateSep 02, 2020
StateVA
Description
Bought a brand new 2018 vw tiguan (sel premium r-line). Besides some seemingly inconsistent hesitation when taking off from start, the car has a great ride, the steering is german and like no other. The adaptive cruise control saves me so much stress on my 40 minutes drive into work. Sound great right? Well, it was, until.... I got my first oil changed on time, like I should, then at ~14,500 miles in may 2020, my low oil level light came on. I checked that there were no visible oil leaks in the driveway or under the car, there weren't. I called the dealer to confirm I wasn't nuts and that my oil was changed ~4,000 miles ago. They said I should add oil, that it's normal for volkswagen's to burn through a lot of oil. So I asked what type of oil was used in the car so I could buy the same type. This was very alarming that I was adding oil to a care with only ~14,500 miles. I thought, okay, maybe they didn't actually change my oil, maybe it's a fluke. So I added the oil and the low oil level light turned off, so I proceeded driving it as normal. Now, I've been working from home due to covid-19 so I've been driving very minimally. I put ~1000 miles on the car since added oil and the low oil light came on again on 8/28/2020. I parked the car and called and made a service appointment at the dealership. I didn't drive it all all over the weekend, then took it in on 8/31/2020. The service guy checking me in told me "vw considers it acceptable for their cars to burn through a quart of oil every 1,000 miles." you have to be kidding me. This car doesn't even have 16,000 miles on it yet. This is not okay and not normal. So here I sit on 9/2/2020. The dealership still has my tiguan and are running what they say is a new series of tests to check what could be causing the car to burn oil. I'll provide an update as soon as I speak with them.
CategoryEngine
DateSep 02, 2020
StateVA
Description
I got a new job with a significant raise and was so happy I rewarded myself with a brand new 2018 vw tiguan (sel premium r-line). Besides some seemingly inconsistent hesitation when taking off from start, the car has a great ride, the steering is german and like no other. The adaptive cruise control saves me so much stress on my 40 minutes drive into work. Sound great right? Well, it was, until.... I got my first oil changed on time, like I should, then at ~14,500 miles in may 2020, my low oil level light came on. I checked that there were no visible oil leaks in the driveway or under the car, there weren't. I called the dealer to confirm I wasn't nuts and that my oil was changed ~4,000 miles ago. They said I should add oil, that it's normal for volkswagen's to burn through a lot of oil. So I asked what type of oil was used in the car so I could buy the same type. This was very alarming that I was adding oil to a care with only ~14,500 miles. I thought, okay, maybe they didn't actually change my oil, maybe it's a fluke. So I added the oil and the low oil level light turned off, so I proceeded driving it as normal. Now, I've been working from home due to covid-19 so I've been driving very minimally. I put ~1000 miles on the car since added oil and the low oil light came on again on 8/28/2020. I parked the car and called and made a service appointment at the dealership. I didn't drive it all all over the weekend, then took it in on 8/31/2020. The service guy checking me in told me "vw considers it acceptable for their cars to burn through a quart of oil every 1,000 miles." you have to be kidding me. This car doesn't even have 16,000 miles on it yet. This is not okay and not normal. So here I sit on 9/2/2020. The dealership still has my tiguan and are running what they say is a new series of tests to check what could be causing the car to burn oil.
CategoryService Brakes
DateAug 26, 2020
StateFL
Description
When in motion, in the city, car had applied brakes automatically unexpectedly, without a reason, without cars or obstructions on front. It has happened 3 or 4 times at speeds less than 40 mph.
CategoryPower Train
DateJun 30, 2020
StateCA
Description
When vehicle is in a cold state, ie not driven for several hours or overnight. Temperature between 45 to 60 degrees. When the vehicle is turned on, and shifted into drive, the transmission has a long delay in acceleration. It takes the car 5 minutes of driving before this delay goes away. I left home and wanted to make a left turn onto a major street but the vehicle would not accelerate immediately, it's occurred several times.
CategoryEngine, Power Train
DateJun 16, 2020
StateTX
Description
This vehicle has an erratic and often severe hesitation when accelerating, which makes it extremely dangerous to drive on the highway as the driver can not gauge the rate at which the car will speed up. It happens less frequently when driving under 40 miles an hour on a city street but is unpredictable at speeds above this. I've been driving for over 25 years and this is the first vehicle in which I've experience this uneven lag. I've also experience issues with the auto start/stop function, when the vehicle is stopped on an incline at red lights it has failed to restart, requiring a manual restart (put in park and restart engine). This vehicle does not seem safe. The most recent occurrence of the acceleration lag was june 14, 2020, but it had occurred regularly since I purchased the vehicle from the dealership in january 2020. *tr
CategorySuspension
DateMay 26, 2020
StateMD
Description
Tl* the contact owns a 2018 volkswagen tiguan. The contact stated that while driving at 10 mph, he heard an abnormal high pitch sound coming from his vehicle. The contact attempted to move the vehicle and the vehicle stalled without warning while attempting to reverse. The contact had the vehicle towed to an independent mechanic where the vehicle was diagnosed with a dislocated lower ball joint on the front passenger's side suspension. The vehicle was then initially towed to three county volkswagen (701 riverside ave, lyndhurst, nj 07071) where the vehicle was diagnosed. Prior to the failure, while making a left turn, the contact scraped the side of the curb with both passenger's side tires. The contact took the vehicle to hudson valley volkswagen where they performed an alignment on the vehicle however, the mechanic was unable get a perfect alignment. The mechanic informed the contac that it appeared that an unnamed part of the vehicle was bent but that the bend could not be located. The contact was given an estimate to have a diagnostic performed however, the contact declined the diagnostic. The contact was assured by the dealer that the vehicle was safe to drive. Upon further investigation, the contact became aware of nhtsa campaign number: 18v324000 (suspension) which he linked to the failure. The contact had the vehicle towed to gensinger volkswagen (842 valley rd, clifton, nj 07013) where the vehicle had yet to be repaired or diagnosed. The manufacturer had been notified of the failure and they agreed with the initial dealer that the failure was related to the incident that occurred on his vehicle six months prior to the ball joint failure. The failure mileage was approximately 20,700.
CategoryService Brakes
DateMay 20, 2020
StateCA
Description
Back calipers getting stuck and caused premature wearing of brake pads and rotors. Had to replace one side while the other was fine because piston was stuck out and caused damage. *tr
CategorySuspension, Unknown Or Other, Wheels
DateMay 18, 2020
StateOK
Description
The car has had a distinct noise when driving. I complained every time we were in and finally june of 2019 I was told it was the alignment after I had repeatedly told them it was the wheel bearings. After paying for a new alignment I was told that yes the wheel bearings needed to be changed and that because of all of the issues my tires needed to be replaced as well. I had that done, a month later I went in for an oil change and they told me I needed another alignment! I told them it was just done! They assured me that I would be taken care of. If it was actually done, I will never know. Even after all of this the car started making the noise again! I don't have time to go back and forth. I finally got fed up and went in on a saturday. The technician looked at the car from the outside and took a 0. 2 mile test drive with me in the car and told me that the alignment in the back is bad and has caused severe cupping on my back tires. Saying I need another alignment and more new tires! I have had this car less than 2 years and if it isn't the alignment, the tires, the wheel bearings, it's the sun roof which has flooded the back of my car 3 weeks of owning it and now hasn't constant recalls. As well as recalls to fix the recalls. This car is a complete definition of a lemon! The technician admitted the this model has lots of problems. I've always owned used cars this is my first new car off the lot and I have never had so many problems with a car. Please help! *tr
CategoryElectrical System, Fuel/propulsion System, Unknown Or Other
DateApr 11, 2020
StateSC
Description
Like many other complaints I have read, an error appears saying the engine had exceeded 4000rpm, when it does not. Then the car drops down to 10 mph and will not exceed. The car shakes uncontrollably. The car is 28 months old and has been having these issues since 6 months in. The car has been at volkwagen dealerships for 3-4 weeks at a time 4 times already for the same issues. I have filed multiple complaints with volkswagen and they have done nothing to rectify this dangerous situation.
CategoryElectrical System, Engine, Power Train
DateMar 24, 2020
StateAZ
Description
When accelerating, engine does not respond accordingly. Engine hesitates to accelerate and will stay in the low rpms despite the pedal being full pushed in. After a few seconds(maybe 15-30sec), it will rapidly accelerate corresponding to where the pedal is. This constantly happens, it has occurred ever since I purchased the vehicle 1 year ago. I cannot tell if it is an issue with the engine, the transmission, or the electrical components between the 2. It makes trying to merge onto a highway, accelerate into another lane, or turn onto a street very dangerous as I cannot be certain when it will accelerate. This issue occurs in all modes (eco, normal, sport). I have taken this to a dealership once but they said they couldn't find anything wrong with it. Additionally, there is an issue with the side passenger seatbelt sensor. It keeps going off if I have my phone charging sitting on top of it or if I rest my hand on the seat.
CategoryEngine, Power Train, Vehicle Speed Control
DateMar 19, 2020
StateAZ
Description
My car hesitates when accelerating at a complete stop. I press the accelerator to pull into traffic and it seems the car just doesn't want to go! This makes it very dangerous to drive period. It takes a few seconds for the car to 'wake up' and finally accelerate.
CategoryPower Train
DateMar 19, 2020
StateAZ
Description
I was driving through neighbor and noticed car was running rough and shifting hard. I got it to 70 mph and red exclamation point and epc light came on. The message was 'engine reached max rpm of 4,000'. I lost all power and could not get the car to go over 50 mph
CategoryEngine, Fuel/propulsion System
DateMar 09, 2020
StatePA
Description
While driving on the highway, at highway speed (70mph), an error appeared saying the engine had exceeded 4000rpm, which it hadn't, and then it shut off for "safety". We lost the power steering and brakes at 70mph. We were able to get off the road, stop and restart the car and proceed home. This happened three times. The car is now at the dealer. The car is 18 months old with 20k miles.
CategorySeat Belts, Structure:body
DateMar 02, 2020
StateNY
Description
Leaking from panoramic moonroof,water coming from pipe draine tubes and dripping into back into seatbelts compartment that freeze seatbelts during cold weather and I can not pull seatbelts out to buckle up. Also at the same time water coming into trunk making area where wiring sistem going through all wet . Vw dealer fixed it once by and it happend second time again. My car is in the shop now and this problem will just keep going on in my opinion forever until car eventually die because of water going onto wiring .
CategoryElectrical System, Electronic Stability Control, Engine
DateFeb 05, 2020
StateFL
Description
I bought a car from vw south orlando 7 month ago and since than I had a lot of issue with the car engine light was going on and off I been their like 5 times now and just pissing me off I want a replacement car
CategoryExterior Lighting
DateJan 30, 2020
StateMA
Description
Tl* the contact owns a 2018 volkswagen tiguan. The contact stated that the exterior lights are too sensitive and come on with shadows and anger driver's in front of the contact. For driver's following the contact it could appear as if the vehicle was applying the brakes. (mastria volkswagen of raynham 1619 new state hwy, raynham, ma 02767, (508) 802-9555) stated that the lights operated as designed and could not be changed. The manufacturer was made aware of the issue. The failure mileage was 50.
CategoryStructure:body
DateJan 29, 2020
StateIL
Description
Tl* the contact owns a 2018 volkswagen tiguan. The contact stated that while driving at approximately 65 mph in inclement weather, the frontal collision warning light illuminated. The vehicle was taken to (volkswagen of downtown chicago, located at 1111 n. Clark st, chicago, il 60610), to be diagnosed. The mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 30,000.
CategoryEngine, Service Brakes
DateJan 03, 2020
StateOH
Description
I purchased the car brand new iat the end of 2018. At the end of 2019 the car now needs new brakes and has less than 19,000 miles. The car shakes when you break. The dealership stated usually brakes and rotors last 30,000 and cited "common causes" for needing new breaks. The dealership stated they would cover labor at good will to replace brakes and rotors and then came back that would cover 60% and provided me 3 different amounts for a total. Additionally, in december 2019, the check engine light came on after driving through a dangerous intersection turning left the car started to stutter and was shaking, after they reviewed it, they stated that the car had "misfired" and not all 4 engines started at the same time, only 3 of the engines did. I am requesting that the car be reviewed for compliance and safety regarding the brakes and engine. Additionally, I am requesting that volkswagen cover the cost and labor of replacing brakes and rotors.
CategoryEngine, Steering
DateJan 02, 2020
StatePA
Description
After fueling up at a gas station the 2018 tiguan would not start. It was dead. Stationary at the fuel pump. Warning lights came on the dash to indicate steering column failure. No symptoms, the car would not try to start or begin to start. Just errors on dash. Car is only 1 year old with less than 10k miles on it. Dealer asked technician to jump car. No change. Car had to be towed to dealer. Dealer indicated a new steering column needed to be ordered and installed and that it was very odd to have failed. Quick research shows this happens all the time on vws. How can a part like this fail in less than 10k miles?
CategoryUnknown Or Other
DateDec 31, 2019
StateCO
Description
Driving 65 on highway, panoramic sunroof exploded for no reason.
CategoryEngine
DateDec 18, 2019
StateVA
Description
The car hesitates one to two seconds from a stop when the accelerator pedal is depressed quickly halfway or more as you would do to merge quickly into fast moving traffic. The problem can also be duplicated when moving slowly around 5 mph. This problem has existed since the beginning but now seems to be getting worse. I consider this a safety issue since the car does not respond as expected/required under all conditions.
CategoryElectrical System, Engine, Power Train
DateDec 11, 2019
StateCA
Description
On multiple occasions, subject vehicle displayed check engine light and epc light at random intervals, causing car to unexpectedly be limited to 4,000 rpm and unable to accelerate past 40mph. As a result, this put driver in extremely unsafe situations and endangered safety of passengers and fellow drivers, particularly on highway. First encountered at 34,000 miles on odometer. Persisted through 41,000 miles. Seconds before error is encountered, vehicle would run rough and undergo rough shifts. In addition, vehicle also suffered with sluggish acceleration from stop. Vehicle taken to service center multiple occasions. On first encounter, technician instructed simply to reset vehicle. When taken second time, code p0203 injector short circuit cyl 3 was diagnosed and engine harness replaced. However, issue continued. When taken third time, injector harness replaced.
CategoryEngine, Vehicle Speed Control
DateNov 27, 2019
StateTX
Description
It takes a scary amount of time for the car to speed up when accelerating. The rpm module shows the acceleration but the vehicle doesn't actually speed up to match it. This is a safety issue especially when merging on to the freeway. An accident is bound to happen as I am not able to control the speed of the on coming cars and am unable to get my car up to speed to match the others. Also, the car randomly shuts down when stopped, a message saying please start engine manually pops up. This is also a safety concern and is bound to cause an accident as it happens a few times a month. A few months ago my car turned off when I stopped at the red light, a car was exiting the freeway as the light had turned green so they kept their high speed, I quickly turned my hazard lights on and the car had to swerve to the right lane to avoid rear ending me.
CategoryEngine, Power Train
DateNov 07, 2019
StateCT
Description
Severe hesitation when trying to accelerate, most noticeable from a full or near stop. Pulling out quickly into moving traffic often results in moments of no acceleration at all. It can be frightening and potentially dangerous. A quick google search for "tiguan hesitation" brings up many complaints about this issue. Dealer is aware but says there is nothing that can be do as it is the nature of the transmission and engine. Vw america says thank you for the feedback and they will "keep an eye out for trends and report as needed." I believe that if not corrected this issue will result serious accidents and injuries. The date below is the last time I experienced the issue but has happened many times since leasing the car this past january 2019.
CategoryEngine, Fuel/propulsion System, Vehicle Speed Control
DateNov 04, 2019
StateNY
Description
The car gets filled with strong odor of gasoline inside the cabin and I was loosing gas at a rapid rate in addition the car was loosing speed. There is also the problem with the sto-start system, once the car was at a stop, the car would not turn over and start again. It would get stucktrying to turn on and at the same time I was loosing gasoline. I had to remove all passengers from the vehicle including my one month grand son due to the strong odor of gasoline. This incidents occured several times during the weekend of november 1 through november 4th when I dropped off the vehicle at the dealership.
CategoryElectrical System
DateOct 28, 2019
StateOR
Description
Tl* the contact owns a 2018 volkswagen tiguan. The contact stated that the outside temperature sensor was not operating properly. The contact stated that the vehicle displayed improper temperature readings and the sensor also controlled the vehicle's cooling fans. The fans operated independently due to the outside sensor. The contact took the vehicle to dick hannah volkswagen of portland (12345 e burnside st, portland, or 97233, (503) 622-9507) where the part was replaced; however, the failure continued. The manufacturer was notified of the failure and referred the contact to nhtsa. The vehicle had not been repaired. The failure mileage was 20,000.
CategoryAir Bags, Electrical System
DateOct 24, 2019
StateMI
Description
Nothing but problems with my sister's leased 2018 tiguan.... Repeated service calls... Constantly in the shop... Currently a whopping 10 recalls... Airbag not working... No help from volkswagen.. Called customer service... Pushed number as directed... Nothing! Couldnt speak to a human being... Tried chat option on facebook... No reply! Nothing in this car works properly. Asked to be let out of lease... Apparently not possible unless it has the same exact issue 3 times!! My car has had issues in multiple areas repeatedly but not specifically meeting lemon law standards. 0 payment and no help. She will never buy a volkswagen again and I will make sure to tell everyone I know to avoid volkswagen at all cost! May have to speak to a lawyer I guess.
CategoryAir Bags, Electrical System
DateOct 16, 2019
StateNJ
Description
Leaking sunroof drain causes the computer to mulfunction and report multiple car issues, like: fault: electronic parking brake error: abs/electronic stabilization control (esc) error: airbag this happens every time there is a heavy rain
CategoryUnknown Or Other
DateOct 15, 2019
StateFL
Description
Water leaks from sunroof and doors. Water from the roof lands of start engine button. Floors flooded with water makes foot slippery.
CategoryEngine, Power Train
DateOct 08, 2019
StateAZ
Description
Driving at 42-45 mph on a 0% slope. Car initially maintaining about 1,300 rpm. Without changing speed, pressure on the accelerator, or incline of the road, transmission would shift down by 3-4 gears resulting in a jump in the rpm up to about 3,200. Vehicle would cycle through the down shifting and the jump in rpm, and then shifting back up to lower the rpm back to normal. Within 1. 2 miles, car cycled through this three times, and that was what I could capture on video! It continued for 15-20 miles before I could get it to a volkswagen dealership. Finally, the engine temperature gauge shot up and sat about maximum value for about 3 seconds and then fell back down to dead center (normal operating temp). At that point, I was already on my way to vw to drop it off. About 1 mile from the dealership, I got the "check coolant! See owner's manual." alert on my dash even though the temp gauge was normal at that time. Finally got to vw and was told the transmission thing was normal ("they like to hunt a lot"). I don't believe that for a second. After 18,000 miles, I would not all of the sudden realize the transmission doing that. Shifting by one or two gears is probably normal for a dsg, and I'm sure that has been happening all along - but it is so small that I don't notice the change. When a car shift down by 4 gears within 1-2 seconds and the car lunges forward as the rpm shoot up to maintain the speed, that is something that isn't normal. Currently vehicle is still in the shop. Will likely need a new water pump, coolant reservoir, wire harness (due to coolant migration). They also think there may be transmission fluid inside the coolant reservoir, but are still trying to tell me that the shifting problem is "normal"... I'm tired of dealing with volkswagen and their shifty service department and procedures and can't wait to get rid of this car.
CategoryEngine, Power Train, Vehicle Speed Control
DateOct 03, 2019
StateMD
Description
Cars response to driver accelerator inputs is hesitant and erratic. Car motion is unpredictably when accelerating from stand still. The performance is not predictable and very without apparent external environmental factors. Unpredictable performance endangers car occupants while entering traffic. The behavior has been determined by dealer as normal against other 2018 models but is different against 2019. Vw us has not returned inquiry requests.
CategoryPower Train
DateOct 03, 2019
StateWI
Description
There is an initial hesitation from a stopped position that could lead to an accident when pulling out into traffic.
CategoryUnknown Or Other
DateOct 01, 2019
StateGA
Description
Panoramic sunroof defective and caused major leakage of water into vehicle. In addition, it seems like chemicals possibility from windshield fluid leaking inside vehicle. This resulted on black mold to develop throughout the vehicle. All carpets replaced on my vehicle; however, extreme foul chemical odor continues in the interior and makes it difficult to breath. The dealer has my vehicle for more than 9 days and still no resolution. Issue started with less than 1 year of ownership of this brand new car. Even when vehicle is parked on my driveway with windows closed you can smell the chemical odor around the vehicle. First occurrence reported on 7/3/19 and no resolution. Second occurrence: 9/21/19 and still ongoing
CategoryAir Bags, Power Train, Seat Belts
DateSep 23, 2019
StateGA
Description
I am having several problems with my tiguan. The passenger seat detection sensor is very sensitive. I can place my phone or something very light on the seat and my car automatically starts to chime and the passenger airbag is turned on. This could be a safety hazard in the accident if no passenger is present. The other issue I have with this car is the acceleration is inconsistent. Sometimes I can hit the accelerator and the car flies, other times, the car stutters and has some lag.
CategoryPower Train, Vehicle Speed Control
DateSep 17, 2019
StateCA
Description
Car hesitates erratically and unpredictably when accelerating. It's most noticeably from a dead stop, but also at speed as well. Sometimes the car accelerates fine, but other times, when attempting to accelerate from a stop to cross a street in busy traffic, the car will just sit unresponsive for seconds and barely accelerate. The unpredictableness of the acceleration behavior is dangerous and an accident waiting to happen. This behavior has been present since the car has been purchased to present. While the hesitation is inconsistent, it is often and common.
CategoryService Brakes
DateSep 17, 2019
StatePA
Description
On multiple occasions while the car is moving at a very slow rate of speed less than 5mph the emergency braking will engage for no reason at all. This has happened while starting to proceed forward after sitting at a red light as well as slowly turning into a parking lot with no cars near to cause the system to engage. Luckily no one has been injured at this point, but I am very concerned as to what may happen if the car was moving faster.
CategoryPower Train
DateSep 12, 2019
StateNY
Description
Since owing my 2018 vw tiguan, it has had an intermittent problem moving forward when I push on the throttle from a complete stop. Sometimes there is a delay of 2 to 3 seconds before the car moves forward. This is very dangerous and could cause an accident.
CategorySteering
DateSep 08, 2019
StateIL
Description
I was driving on the expressway and suddenly my car started veering strongly to the left, heading me directly towards the concrete median. I struggled with the steering wheel to correct back to my lane but ended up moving 2 lanes over and almost into the median. I was able to move back a bit one lane over but seemed to have almost no control over the steering. It seemed the car had taken over steering and I was fighting it, moving side to side among 3 lanes. It was terrifying. It seemed to take several minutes of fighting and trying to regain control of steering my car when suddenly I was able to steer again and stay in my lane. When I took my car to the dealership they said the reason this occurred was that all 4 of the wheels were out of alignment. This makes no sense as I've not hit any potholes or anything that could cause one or two to be out of alignment, never mind all 4. They realigned the wheels and reset the lane assistance. I've since turned off the lane assistance as I no longer trust that feature. Too bad since that was one reason I purchased that car.
CategoryEngine, Power Train, Vehicle Speed Control
DateAug 20, 2019
StateMD
Description
I was driving on interstate 95 north in the fast lane ( at 70 mph), when the "engine exceeds 4000 rpm" warning came on the dash board/system read out and the car lost power and started decelerating (to 40 mph). I continued to push the gas pedal but the car came to a complete stop. I put on my flashers and restarted the car and coasted to the shoulder. I put the park, stopped the car and waited and restarted the car. We entered the highway again and as I tried to accelerate, the car hesitated and decelerated again. This time I moved over to the right shoulder , stopped and got out of the car. My husband's friend was in the car with me and my husband was following behind us. I called my insurance company and explained to them what was happeing with the car and they came and towed the car to ourisman laurel voklswagon. I left a note and a key in the drop off service bow and now 24 hours later I have not received a call from any service personnel. It seems from reviewing other complaints, that several people (more than 20) have had the same issue.
CategoryStructure:body
DateAug 20, 2019
StateMD
Description
The newest generation vw tiguan has a b pillar issue where the rivets where the b pillar is welded rattles. I am concerned of the over all structure of the vehicle and how it would withstand a car accident.
CategorySeat Belts
DateAug 14, 2019
StateTX
Description
Fasten seatbelt chimes /indicator on display, no passenger on seat. What makes it go off is when I place my iphone on the seat. Both indicators will stay on until I take my phone off the seat. This has happened several times, today is the latest. This malfunction makes me real nervous, I never seen a vehicle with this problem. Please let me know what the next step is.
CategoryElectrical System
DateAug 13, 2019
StateNJ
Description
On normal driving collision light come on and brakes lock for few seconds
CategoryEngine
DateAug 05, 2019
StatePR
Description
We purchased 2 2018 vw tiguan. Volkswagen tiguan experience loss of acceleration creating a dangerous and risky environment for my daughter. Visited dealer few times and they told me problem can not identified. They even take car for overnight ride and cannot duplicate problem. Besides loss of acceleration, there are lot of problems with the start stop systems which also can not be identified. When there will be a formal communication from nhtsa regarding this matter ?
CategoryUnknown Or Other, Vehicle Speed Control
DateAug 02, 2019
StateIL
Description
The car is having issues accelerating after a cold/hard stop. At stop signs, after stop lights, the car jerks and has a hard time gaining power. On the high way I have issues accelerating. This has become dangerous and scary, I am not in control of he acceleration of my vehicle. I have taken it to the vw dealer one tech said "try premium gas" the next tech says, "nothing is wrong with your car". I am extremely disappointed and ready to change brands after 10 years of being avw owner. This problem is putting my life in danger every day that I drive it.
CategoryService Brakes
DateJul 21, 2019
StatePA
Description
My wife and I were driving in our tiguan with our 7 month old and 3 year old in the back. We were driving approximately 35-40mph on a residential street during the day with good visibility. As we approached a metal plate over the road (for a road construction project) the tiguan's "front assist" system caused the car to nearly skid to a stop. The car behind us luckily did not rear end us but had we been going faster and the car behind us had been following closer, the outcome would have been much worse. This is a worrying problem because the metal plate was no more than an inch higher than the pavement and is a very standard thing to see in construction sites. It should not have caused the front assist to activate.
CategoryPower Train
DateJul 13, 2019
StateFL
Description
9,000 miles and 16 months later of getting it, the car is failing to get enough power after full stops in red lights and mandatory stops. Seems like the gearbox is not making on time the downshifting, sometimes taking 3 seconds to react, imagine this in an intersection! This has put my family and as I have read many others too. Now trying to get volkswagen's say on this but after reading many opinions this will be a long battle.
CategoryPower Train
DateJun 24, 2019
StateNY
Description
Transmission has loud knocking and whining sounds when accelerating. Slow to respond to power during passing, changing lanes or entering highways. Dangerous while crossing a highway from a stop sign. Told by several vw technicians that this is "normal". Have discovered that vw had issued a technical service bulletin to all its dealers to tell customers who complain about the transmission that "this is a normal condition". Have heard the same response from 3 dealers. This is a cover up to avoid a recall of this unpredictable transmission.
CategoryPower Train
DateJun 20, 2019
StateTX
Description
When accelerating from a stop in the 2018 vw tiguan it hesitates for approximately a few seconds before moving forward. This occurs at all times when accelerating into the lower gears 1-3. Once past gears 1-3 the vehicle operates normally. This is extremely dangerous when trying to merge with traffic or pulling out on the open road. During research I have found this is a common problem with various years of the car model and has yet to be addressed by vw. Please help, I fear for my family to be in this vehicle when this occurs.
CategoryVehicle Speed Control
DateJun 20, 2019
StateFL
Description
Tl* the contact owns a 2018 volkswagen tiguan. The contact stated that the vehicle failed to respond when attempting to accelerate. The contact stated that the failure occurred every day while driving in traffic or merging onto the highway ever since the vehicle was purchased on october 18, 2018. The vehicle was taken to gunther volkswagen (4300 fl-7, coconut creek, fl 33073) where it was diagnosed that the vehicle performed as designed. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 7,000. *as consumer stated the vehicle was brought back to the dealership again a week ago today. Two transmissions and still having serious problems. They still have the vehicle. I don't consider that as designed to drive that way. It just increases with problems. I won't drive it for my safety as well as the drivers out there. *jb
CategoryUnknown Or Other
DateJun 16, 2019
StateWA
Description
Exploding sunroof. Traveling down the freeway at 50-60 mph, heard a loud explosion and the panoramic sunroof exploded, showering glass down within interior of car.
CategoryElectrical System, Engine, Service Brakes
DateJun 01, 2019
StateNY
Description
Vehicle engages automatic braking system without any prompting... No other vehicle anywhere in sight. It has happened on a rural two lane road, with a farm on one side and woods on the other and has also happened on a 4 lane road within city limits, but no vehicle in front of me, but one to the rear passenger side in the lane heading in the same direction. Every time this happens it brings the vehicle to a complete stop, regardless of speed. I have experienced whiplash on several occasions, as well as my husband and my 7 year old daughter. The amount of force is so violent that I would imagine it is equivalent to being hit by another vehicle. I had just picked up take-out once when this had happened, and the salsa in the takeout bag flew off of the back seat and the force caused the lid to come off and salsa was all over the 2nd row, front row, as well as myself and windshield to put into perspective how forceful this is. I fear the day that it engages and a car is behind me, because it will kill someone. We only drive this car now only if it is absolutely necessary and we can't make other arrangements.
CategoryService Brakes
DateMay 27, 2019
StatePA
Description
Driving on a saturday morning to my home. No cars in front of me, behind me or in the opposite lane (2 lane road). Within 1/4 mile from home, the automatic front brake assist was engaged. The vehicle has been on this exact road 100's of times and this has never happened. The groceries in the back seat flew to the front seat and I experienced whiplash. I am just so grateful that my children were not in the car! It was scary and completely unprompted. I checked the owners manual and disengaged the front assist. I have been a loyal vw owner for 25 years but this is so unsettling! The car just had its first service (10,000 miles) 4 days prior at a vw dealership.
CategoryElectrical System, Engine
DateMay 20, 2019
StateMD
Description
Stop/start function on new tiguan is behaving erratically. On a couple of occasions, when the foot brake is applied the car stops, but will not start again when foot is lifted off the brake. Brake goes hard and will not depress. Engine has to be switched off and on again for car to move. Most recent occasion happened while turning into traffic, needed to back up and could not. Thankfully oncoming traffic was just barely able to swerve around me.
CategoryEngine
DateMay 20, 2019
StateAZ
Description
At 2982 miles engine light came on start/stop error when car was moving there was rpm drop and rough engine.. Dealer diagnosed misfire cylinder #2 , poured additive in fuel, told me car was road tested invoice shows same mileage in and out. At approx. 7400 miles the same identical thing happened when I was driving. The car was towed to dealer may 13, 2019. Dealer informed me may 15, 2019 there was misfire cylinder # 2 and cylinder #4. Car is still at dealer as of today may 2019. These miss fires are a driving hazard, they cause rpm to drop, can cause engine shut down loosing power steering and power brakes. Misfires very common on vw / audi 2. 0 tsi engines. Vw / audi stalling customer with fixes that don't work. Please investigate.
CategoryElectrical System
DateMay 19, 2019
StateVA
Description
Ignition was on, doors locked with key inside but no one was in the car or locked the doors.
CategoryVisibility/wiper
DateMay 19, 2019
StateNY
Description
Volkswagen tiguan sunshade snapped back making loud popping noise resulting in broken sunshade while car was in motion.
CategoryEngine
DateMay 14, 2019
StateNY
Description
Car engine cuts out for a few seconds then accelerates after coming to a complete stop
CategoryElectrical System
DateMay 07, 2019
StateSC
Description
Tl* the contact owns a 2018 volkswagen tiguan. The contact received notification of nhtsa campaign number: 18v467000 (visibility). The contact stated that she was unable to open the front driver's door and smelled a burning odor. The contact noticed a black spot on the sun roof and smoke. The fire department arrived and broke the driver's side window as flames appeared. The fire department extinguished the fire and filed a report. The vehicle was towed to an impound lot. The failure mileage was 17,000. *tr the manufacturer was notified and the vehicle was diagnosed and released to manufacturer.*jb*jb
CategoryStructure:body
DateMay 03, 2019
StateNC
Description
Bought the vehicle new in early april 2019, after a couple hundred miles I noticed a screeching/rattling noise coming from both the driver's and passenger's side b pillars. I took it back the dealer for a resolution to the issue. They heard the noise and said there is fix for the problem that involves gutting the entire interior and welding bad or missing welds on the structure up near the roof. I have two problems with their solution. First, this is a safety issue. Who knows if the roof would hold up during a rollover accident considering the dealership mechanics are not qualified welders for such a critical application. Second, the noise is very distracting while driving. So I have decide whether or not to let them tear the entire interior out of my vehicle and let them make shoddy repair on my brand new vehicle or take a chance on my and my passenger's safety. Shame on volkswagen. These vehicles should be bought or replaced with a 2019 which doesn't seem to have the problem.
CategoryElectrical System, Exterior Lighting, Interior Lighting, Seat Belts
DateMay 02, 2019
StateVA
Description
Tl* the contact owns a 2018 volkswagen tiguan. The contact stated that the seat belt indicator flashed and a chime was heard even when the driver's seat belt was secured. Flow volkswagen of charlottesville (1313 richmond rd, charlottesville, va 22911, (434) 296-4147) was notified several times, but was unable to replicate the failure. The vehicle was currently at the dealer being diagnosed. In addition, there was a delay in providing the part concerning an unknown recall for the ambient lighting. The vehicle was not included in nhtsa action numbers: ea18005 (seat belts) and pe18001 (seat belts); however, the failure was related. The manufacturer was notified of the seat belt failures. The vehicle was not repaired. The approximate failure mileage was 60. ..*bf*jb
CategoryService Brakes, Hydraulic:foundation Components:disc:rotor
DateApr 19, 2019
StateFL
Description
Tl* the contact owns a 2018 volkswagen tiguan. While filling the tires with air, the contact noticed that the brake rotors were worn out. The vehicle was taken to rick case volkswagen (3520 weston rd, weston, fl 33331) where it was diagnosed that the brake pads were eating up the brake rotors and the rotors needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 6,900.
CategoryElectrical System, Engine, Power Train
DateApr 15, 2019
StateFL
Description
My wife called me panicked because her 2018 vw tiguan sel, with 8000 miles, cut out on her while slowly pulling into a busy intersection. She described the problem as if the car lost complete power for a few seconds, even though she did not have her foot on the break at the time, and the car was not able to accelerate. My wife quickly put the car into reverse, where it responded well moving backwards, and threw on her hazards. The vehicle is less than 1 year old and she is deathly scared of driving it now. The vehicle is a hazard! When looking online for similar power train issues, many other customers are reporting a similar experience.
CategoryExterior Lighting
DateApr 13, 2019
StateLA
Description
Takata recall. I got a recall on september of the ambient light bar and I have been waiting to put it back on over a half year. When can I finish this?
CategoryService Brakes, Unknown Or Other
DateApr 08, 2019
StateCA
Description
On 2/17/2019, my sister & I were driving west on santa monica blvd. I was driving approximately 40-45mph. It was slightly overcast. There were no cars in front of us for blocks &, luckily, no cars behind us. There were no bicycles or motorcycles or pedestrians or any other apparent 'hazard' in front or on either side of the car. Out of nowhere, the car's brakes slammed on, leaving us stopped in the middle of santa monica blvd. The digital cockpit went black & a red warning light started flashing across it. I asked my sister to grab the owners manual to try to figure out what was going on. After she grabbed it, the vehicle started driving again & shortly after that the digital cockpit went back to normal. It turned out the warning light was associated with the front assist system. I took my vehicle back to the dealership on 2/21/2019. On 4/6/2019, having fixed nothing, they forced me to take my car back. They performed a diagnostic test on 2/25/2019 that my sister & I saw, but they are refusing to provide me a copy of. In that diagnostic it did show that the distance monitoring system failed in 11/2018. The front assist does not show a fail or that it has ever been activated. Because my dealership has not been able to 'duplicate' the malfunction, I am being told that this a normal function of the car. Vw also wanted me to keep a journal for when this malfunction happens again - as I've explained to vw & my dealership, the next time this happens there could be an accident that results in injury or death. I was still forced to take the car back. I am too scared to drive this car knowing that there is something malfunctioning with the sensors, autonomous braking system, front assist system. I am extremely worried about the malfunction causing an accident that could injure myself, my passengers, & other people on the roads.
CategoryEngine, Power Train, Vehicle Speed Control
DateApr 07, 2019
StateNC
Description
My vehicle displayed a sign stating that their was low coolant. I took it to the dealer around 14,000 miles and the pcm has been destroyed. The engine hasn't been getting coolant for some time. Once that was replaced my car stopped accelerating properly and rogers really roughly mainly through gears 1-3. It's really dangerous if I need to accurate quickly to merge the response time is off and I have had several near misses. I flagged this with vw and they are refusing to acknowledge that their is an issue. I would like to get this resolved before myself or others are injured.
CategoryEngine
DateApr 05, 2019
StateCO
Description
The vehicle has severe acceleration problem, with uneven and unpredictable acceleration when starting the vehicle from a stop. The problem developed after the vehicle was 2 weeks old. The vehicle was taken into the dealership after the check engine light turned on. The dealership stated it was an issue in the secondary air system, but they were not sure what and could not fix it at that time. The check engine light then turned off. The vehicle was taken in to two subsequent dealerships with the same issue, but the dealership stated the car was reporting no problem, and the check engine light was not turning on. A third dealership found a faulty valve in the secondary air system, despite the car reporting no issues and the check engine light failing to be lit. Despite the replacement of the part, the vehicle still has unpredictable and unacceptable acceleration, which poses a severe safety risk when pulling out into traffic. When I expect the vehicle to accelerate, it does so at an extremely tepid pace, causing traffic to need to slow rapidly behind the vehicle. Other time it begins to accelerate normally, and then stalls in acceleration. This again poses a safety risk to the driver and surrounding traffic.
CategoryEngine, Power Train
DateApr 02, 2019
StateNY
Description
When accelerating. It feels like the motor is vibrating too much like it's going to rip itself out. The car has only 3k miles. It's been addressed to volkswagen! Motor mounts are ok and transmission mount is good as told by dealer. This occurs every time the car is accelerating from a standstill
CategoryFuel/propulsion System
DateApr 02, 2019
StateDE
Description
As starting the vehicle, the fuel line came off and fuel sprayed all over, the fire department had to come, to make sure it was safe enough to tow. The vehicle had been parked for 2 to 3 hours before attempting to start
CategoryElectrical System, Service Brakes
DateMar 29, 2019
StateOH
Description
Frontal brake assist is engaging without necessity. One incident occurred slowing driving through an empty parking garage while slowly following another car about a car length ahead. My dash warning lights turned on and the vehicle stopped. Second incident occurred as I was approaching a car that had been stopped in my lane on a city street, going same direction and in process of making a left turn. Though the car ahead was already turning and 2 lengths away, my car's dash warning lights lit and the car began to apply the brakes but did not completely stop.
CategoryElectrical System, Power Train
DateMar 29, 2019
StateFL
Description
When pressing pedal from a stopped position to accelerate the vehicle there is either a lag in response or no response causing the vehicle not to move when going from a stopped position to moving action into traffic. This has been noted at random moments, more noticeably when vehicle is first turned on. However, it has happened countless times when vehicle has been driven for several miles. This lack of accelerator response puts my family and I into a very dangerous situation.
CategoryFuel/propulsion System
DateFeb 28, 2019
StateNY
Description
Intermittent loss of power (not stalling) during normal driving, entering roundabouts, changing lanes, etc. Problem is momentary and requires feathering the accelerator to regain power. Problem occurs during normal driving, turning either left or right , in city traffic speeds or on divided highway with speeds of 70+ mph. Brought vehicle back to dealer within weeks after purchase and was told they could find no problem. Now at about 8000 miles and problem persists. Cause of problem is unknown to me. A check of owners forum on internet revealed numerous similar complaints. Problem is very dangerous when entering roundabouts or changing lanes on high speed interstate highways.
CategoryUnknown Or Other
DateFeb 24, 2019
StateFL
Description
I am hearing a rattle in my vw tiguan's b-pillar when driving. It is in my ear. When I took to the dealership, they told me that all tiguans make this noise. I don't believe a noise should be happening and makes me wonder if the car is unsafe structurally.
CategoryService Brakes, Vehicle Speed Control
DateFeb 18, 2019
StateFL
Description
In motion 70mph and control of vehicle lost to system causing vehicle to slow down/brake at rapid rate amongst 70 mph flow of traffic. Prior incident occurred at 40 mph. Driver could not control speed or braking.
CategoryPower Train
DateFeb 14, 2019
StateCA
Description
Dangerous jerkiness and loss of power when shifting through first 3 gears. When coming out of a stop the vehicle experiences noticeable lag as it shifts through each gear. Engine revs, power drops, and then it suddenly jerks into gear. Took it to dealership and was told there are no trouble codes and I should just keep driving. Issue was reproducible in normal and sport mode, and was verified by the technician when I made him accompany me on a test drive.
CategoryEngine
DateJan 25, 2019
StateNY
Description
Vehicle has a significant hesitation when starting from a stopped position. When pulling into traffic you step on the gas and initially the vehicle does not move which causes you to press further on the accelerator pedal. Eventually vehicle suddenly jerks violently forward. Dealership advises that since there are no trouble codes there is nothing wrong. Has been an issue since new.
CategoryElectrical System, Engine
DateJan 04, 2019
StateTX
Description
Tl* the contact owns a 2018 volkswagen tiguan. While driving 45 mph, the vehicle stalled without warning, the vehicle was able to coast over to the side of the road and the engine was turned off. When the vehicle was restarted, the engine started to vibrate. The vehicle was driven to the contact's residence. The contact called momentum volkswagen of clear lake at (844) 894-5461 (located at 15100 gulf fwy, houston, tx 77034) and was informed to schedule an appointment. The dealer diagnosed that there was moisture in the ignition line and there was a signal failure. The vehicle was not repaired. While driving home from the dealer, a loud abnormal noise occurred from the engine and the check engine and oil warning indicators illuminated. The vehicle was not taken back to the dealer. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 4,100.
CategoryAir Bags, Seat Belts
DateDec 22, 2018
StateVT
Description
Since november 2018 of this year the seat belt on the driver's side does not feel right it seems loose and the light illuminates red and comes on randomly and chimes. The seat belts looks and feels cheaply made. It has only gotten worse since the airbag module was replaced by dealership. Dealership says the looseness of the belt is normal. They claim when they drive it the red symbol never comes on or chimes. It is never picked up as a code on the vw car net or on their machine. What am I supposed to do? I want these seat belts to be replaced. It only comes on when the car is in motion and driving the car. The dealership says nothing is wrong. I am stuck between a rock and a hard place
CategoryElectrical System, Vehicle Speed Control
DateDec 12, 2018
StateIL
Description
While driving, no object or anything in the front, the car emits a beep, red flashing collision signal, and slams on the brake. The day is clear, sunny, and daytime. This happened multiple times. Two times, it almost felt like we hit a wall. It caused whiplash and my neck was stiff for a couple of days. This needs to be fixed asap.
CategoryUnknown Or Other
DateDec 11, 2018
StateIN
Description
While driving at no particular speed without objects/animals/other vehicles in sight the car emits a beep along with the red flashing car collision signal across the front panel then occasionally slams the brakes with so much force that myself(driver) and passengers are lunged forward. This has happened mostly during sunny days on multiple types of roads such as interstates and city streets regardless of turning or driving straight.
CategoryFuel/propulsion System, Structure:body
DateDec 07, 2018
StateVA
Description
I purchased my tiguan se 4motion in july 2018 and since I have owned the vehicle I have had issues with the acceleration and noise coming from the passenger side b pillar. The acceleration feels like a turbo lag from the start where the gas pedal is pressed but the vehicle hesitates to respond causing a small "stall". This happens in both drive and sport modes. When accelerating up-hill the vehicle has issues with finding the proper gear and constantly searches for a gear to settle on. The b pillar noise sounds like loud clicking when going over bumps and ruts in the road and even makes a noise when opening the door to its fullest.
CategoryExterior Lighting
DateDec 06, 2018
StatePA
Description
The exterior lighting "headlights" are a serious safety hazard considering they provide very poor visibility when driving at night or in rain. I barely missed hitting an object in the street that was less than 30 feet to the right and in front of me. I was driving less than 20 mph. There is zero visibility when driving in rain at night. I would rate these headlights a 1 out of 10 when moving and a 3 out of 10 when stationary. I feel these headlights are so inferior that they pose a real danger to anyone driving a vw tiguan. The lack of visibility is so deficient in illumination that I am not going to drive this vehicle at night unless necessary. Too dangerous.
CategoryVehicle Speed Control
DateNov 29, 2018
StateOR
Description
Accelerator position and engine response on this vehicle is very inconsistent slow to respond from stationary position making the vehicle unpredictable and often unsafe. Depression of accelerator produces inconsistent results ofttimes the vehicle struggles to start moving, then other times from stationary, the vehicle lurches forwards with exact same type of accelerator input. These experiences are in all modes.
CategorySuspension
DateNov 18, 2018
StateMA
Description
Rattling noise over any uneven surface worse at low speeds. Volkswagen tec told me that was just the way it's built. I smell something fishy brewing with the suspension and volkswagen claim that it's a normal noise is beyond me I'm debating on going for a lemon law refund if it's not resolved
CategoryElectrical System, Engine, Structure:body
DateNov 15, 2018
StateFL
Description
This car is dangerous! I had vehicle for 4 months and have only driven 411 miles car has started to hesitate when pulling out into traffic, it almost feels like it shuts off for a solid 4 seconds before it decides to accelerate. Gas mileage reads 100mpg, we all know that's not possible... Loud wind noises at 50 mph and a pop noise coming from drivers side door every bump in the road at 50 mph . The start stop option turns on and off when the road is rough or slightly bumpy!
CategoryUnknown Or Other
DateNov 14, 2018
StateNY
Description
Panoramic moonroof leakage. Water dripping inside vehicle above head on rear right side and going down into seatbelts compartment. Vehicle was stationary. Water dripping iinside seat belt compartment in my opinion may cause short since some electrical going thru same compartment.
CategoryStructure:body
DateNov 11, 2018
StateGA
Description
B pillar rattle/creaking metal sound, both sides, but worse on passenger side while in motion. Sound is always present.
CategoryExterior Lighting
DateNov 05, 2018
StateCA
Description
Headlight sensitivity when in auto mode is super sensitive. Headlights automatically turn on and off depending on orientation to sun and whether briefly in shade such as driving under a bridge or under trees for even a few seconds. All exterior lights become activated and de-activated by the auto system causing other drivers to misinterpret what the car is doing (I. E. Braking) which may lead to an accident. No method of adjusting auto on sensitivity or delay is provided in this particular car. I noticed this because my android auto navigation kept switching from night mode to daylight mode. This caused me to check the headlight on indicator light which matched the status of the nav system.
CategoryEngine, Unknown Or Other
DateNov 03, 2018
StateTX
Description
Car makes noise that is audible within the car and is particularly loud by the rear passenger side tire.
CategoryExterior Lighting
DateOct 27, 2018
StateGA
Description
Panoramic sunroof led ambient panel lights recall resulting in darker lighting inside vehicle which makes me more afraid at night and was a false advertisement feature as the original lighting was what attracted me to the vehicle upon lease agreement. No effort has been made to repair the lighting defect caused by recall.
CategoryEngine, Fuel/propulsion System, Power Train
DateOct 23, 2018
StateLA
Description
Purchased a 2018 vw tiguan sel in febuary 2018. Brought to dealer twice (so far) and bringing it backi tomorrow. Has stayed in shop for 5 weeks since purchase. Serious hesitation when accerlating. My wife refuses to drive the vehicle in fear of her life !! (and so am I) these cars must be stopped being sold... Will not be long before someone is killed....
CategoryStructure:body
DateOct 22, 2018
StateMA
Description
On october 11, 2018 I was driving straight down a side street traveling 30 miles an hour I heard a loud bang. I turned around and saw my side mirror broken and smashed into the side of my car window. To my surprise there was no other damage to the car. It was isolated to the side mirror. I brought the car to the dealer. I explained what had happened and they looked at the side mirror. They came back to tell me that something hit my car like a rock or stick. I was surprised and said really the rock or stick only hit the side mirror and pushed the mirror into the window? I said I believe that the defrost, lane change or power mirror wiring caused the explosion. It was determined that it was not covered by the warranty and estimated to cost to 00. I had dealer order a new mirror. I scheduled the service and confirmed with the dealer that the part was ready. An hour waiting for the car to be serviced the service advisor got me from the waiting room to tell me that the new part that was ordered from volkswagen and painted to order was damaged! To the service advisor informed me that the service department had a replacement mirror that had been ordered for another customer. Since that customer had not scheduled a time for service it was going to be sent out to be painted for me. I left the service department with my broken mirror. While driving home I realized, I had a problem with the side mirror, the replacement mirror came in damaged, and another customer had a problem with a side mirror. I can provide additional pictures.
CategoryStructure:body, Unknown Or Other
DateOct 17, 2018
StateCO
Description
Rattling noise coming from the seatbelt column. Have brought in my car and sent recordings of the noise and the dealership said they cannot replicate the noise they now have it for the 3 mrs time and I have shared u tube links and the vw forum to show them that other customers have the issues
CategoryUnknown Or Other
DateOct 17, 2018
StateWA
Description
Sunroof shattered while driving down the freeway around tacoma, wa. No apparent cause. The sunroof is panoramic and only the front half shattered.
CategoryStructure:body
DateOct 15, 2018
StateCA
Description
Intermittent clicking eminating from drivers side b pillar with occasional creaking from vehicle frame in the same area. Question as to safety of the vehicles frame. The clicking is very irritating as it is next to drivers ear.
CategoryEngine
DateOct 12, 2018
StateIL
Description
Everytime I drive when engine is cold, it feels like engine is going to die. I can feel small jerking, like car is running out of fuel. Fuel tank is full. I read many complains and forms, vw doesn't care. I contacted them via twitter, no response yet.
CategoryEngine, Fuel/propulsion System
DateOct 01, 2018
StateCA
Description
The vehicle hesitates when accelerating from a stop or occasingly surges under heavier throttle pressure. This is very dangerous and the dealers are telling us this is 'normal' behavior. I see that many drivers have reported this issue. Does someone have to get injured before we get taken seriously? Volkswagen needs to fix the problem with the engine now.
CategoryFuel/propulsion System, Structure:body
DateOct 01, 2018
StateFL
Description
Since brand new there is a rattle coming from the driver's side pillar. Taken twice to volkswagen service and the rattle still there. Also the vehicle has shut off completely on two different occasions forcing me to restart my vehicle completely. Cold starts vehicle does not accelerate well, feels like when someone is learning how to drive a manual car for the first time and misses the clutch and the vehicle jumps. Taken twice to volkswagen service and they said they adjusted the transmission and everything is well. As soon as I drove off the lot it began to do the same thing. Worried that the vehicle may shut off completely at an intersection or that there may not be enough power due to lag when necessary.
CategoryExterior Lighting
DateSep 28, 2018
StateVA
Description
The backup lights on this car are almost non-existant and even with the camera its difficult to see to back up. I worry that no one notices I am backing up and therfore this could cause an accident or injury.
CategoryPower Train
DateSep 28, 2018
StateCO
Description
From a stop, and at low speed, the vehicle hesitates very badly. At times, with the gas pedal to the floor, the car does not accelerate for 2-3 seconds or more--it just coasts. In other situations, the transmission does not engage at all, and the engine revs to high rpm. This has led to near accidents on multiple occasions: when crossing traffic to make a left-hand turn, merging into traffic after making a right-hand turn, or attempting to get to speed entering a freeway. Further, this is not how the vehicle behaved on the test-drive. If it had, I would never have purchased it. To date, the vehicle has spent more that 3 weeks in the service department of the local vw dealership. After this period of service, the vehicle was returned to me, and I was told that vw had determined that this is a "feature of the vehicle", and that nothing more would be done to address the problem. This is a safety hazard, and a bait-and-switch.
CategoryEngine
DateSep 26, 2018
StateIL
Description
08/24/2018- epc light came on shortly after I began my morning commute while driving approx 45mph on city street. My car slowed and would not allow acceleration, as a second warning light came on stating 'engine speed max 3000rpm'. I was able to drive back a short distance at a reduced speed with limited acceleration. Had car towed for the earliest available appointment on 08/27/2018 at a local vw service center. Told timing chain needed to be replaced following a thorough diagnostic and tsb. 09/21/2018- told vw engineer inspected the vehicle after the timing chain fix and the ecp light came back on, so it was determined a full engine replacement was needed. Also same day, vw customer care representative informed me that my prior request for a vehicle replacement/ repurchase was denied, but would be re-submitted with the new information tegarding the engine. 09/25/2018- vw customer care rep notified me that a new engine was ordered and was estimated to arrive at vw service within 10-12 business days. 09/26/2018- I notified vw customer care rep that I want to be contacted as soon as a decision for the re-submitted replacement/repurchase request is made, as I am not comfortable driving this vehicle due to safety concerns (failure to accelerate) and reliability concerns after engine failure at 5 mo./ 4575 miles.
CategoryUnknown Or Other
DateSep 20, 2018
StateMD
Description
During the backing up processs, there is no beeping or loud noise indicator, with the back up camera's, also there is not release button inside the vehicle nor on my fob, and I think it should be. Thank you
CategoryStructure:body, Unknown Or Other
DateSep 17, 2018
StateNJ
Description
Vehicle was making a small annoying rattling sound, emanating from the driver side b-pillar, next to driver's head. Rattle had been intermittent initially but by 8,000 miles on the vehicle the rattle was almost constant at any speed whilst being driven over any surface smooth or otherwise. We took the vehicle to our local volkswagen dealership and it has now been there for 32 days. A repair was done, but the result was satisfactory, so they are trying to repair it again.
CategoryEngine, Power Train
DateSep 14, 2018
StatePA
Description
The tiguan has been having issues with hesitation while shifting between 1st and 2nd gear. You can feel an immediate loss of power, loss of boost and a bucking feeling while it shifting. I've also driven another tiguan of the same year and the issue was present on that specific model too. This issue is not only an annoyance but also a safety issue while merging or trying to accelerate from a stop.
CategoryEngine, Service Brakes, Steering
DateSep 13, 2018
StateVA
Description
Today, the car stalled while I was station/stopped at the red light and got dragged by the truck which almost ran over my car. My car's sensor switched to emergency mode and would not let me drive. I wanted to drive my car away when I saw the danger. However, l could not and almost got killed and ran over by the 18 wheels truck.
CategoryEngine, Fuel/propulsion System, Power Train
DateSep 06, 2018
StateNY
Description
Tiguan 2018 hesitates to accelerate with a lapse of a few (3 or 4) second before the car finally accelerates after a full stop or from slow speeds. This issue tends to be constant and can be extremely dangerous as it happens when trying to pull from a busy intersection or from any other situation where you need to move quick , its a matter of time before someone gets seriously hurt if vw doesn't come up with a resolution. Im now on my second service apointment within a month. Seems to be a known issue with this model very frustrating!!!!!
CategorySteering, Unknown Or Other
DateSep 05, 2018
StateGA
Description
The safety systems on the vehicle are severely defective. The active lane keep assist frequently tries to steer me into other lanes rather than keeping me in my own, which has nearly caused me to have serious collisions on multiple occasions. The dealer and manufacturer have disregarded my concerns. Here is a video of the issue happening multiple times: https://www. Youtube. Com/watch? V=6zzvzgsarle and here is a link I found just today where someone else reported this issue on an online forum over a year ago: https://www. Carcomplaints. Com/volkswagen/tiguan/2018/steering/steering. Shtml#1 I believe that, given the serious safety concerns, volkswagen should be providing me with a full refund for this vehicle under my state's lemon law (and they should be doing so anyways to preserve my safety, to take accountability for the problems in their product, and to thoroughly investigate the problem.)
CategoryElectrical System, Engine, Unknown Or Other
DateAug 25, 2018
StateFL
Description
2018 tiguan was purchased new in april - mid may car would not start, all warning lights went on. Car eventually turned on. A few days later while driving (on the road), car stopped completely, all warning lights went on. Had to be towed to closest vw where it would remain for over a month. First diagnosed as unknown electrical prob - needed to be analyzed by vw engineer who believed it to be the battery. New battery did not remedy issue - new alternator was ordered, again did not remedy the issue. Finally was identified as a issuing with the wiring being stripped. Feel completely unsafe in my new car - has also been effected by two recalls since (in addition to the one month in the vw dealership from non recall issue) - current sunroof recall has no fix only a temporary solution to disconnect the wiring - I feel completely unsafe in the car and will not drive the vehicle. Car should be bought back by vw - open recalls with no fix leave the car worthless. What else will go wrong with the 2018 tiguan - will not purchase another vw in the future.
CategoryEngine, Fuel/propulsion System, Power Train
DateAug 23, 2018
StateWI
Description
When starting vehicle (either cold or warm), vehicle has a several seconds hesitation when pushing down accelerator. Vehicle does not move, hesitates then lurches forward as if the vehicle is not getting sufficient power to move. Vehicle has been to the volkswagen dealer several times and they have been unable to repair. This is dangerous when you are entering a highway or crossing a multi lane road and have to move quickly and the vehicle does not respond.
CategoryExterior Lighting
DateAug 20, 2018
StateMN
Description
Lowbeam visibility: driving at night on a highway and noticed my low beams were not adequate for distance with speeds at 65mph, scary situation when you can't see. Was constantly using high beams to be able to see. Found info on the web that said 2018 models made before december 2017 have a poor rating for the headlights. This needs to be recalled as it is dangerous to drive at night with such poor distances for the headlights. Would say the distance was less than 40 feet on low beams.
CategoryEngine, Power Train, Vehicle Speed Control
DateAug 17, 2018
StateNC
Description
There is all this hesitation when accelerating almost like a bucking or the engine is not getting enough gas/oxygen mix. Then you can press the gas pedal a quarter of the way down and the engine hesitates then throws the car into high gear and takes off. I have driven a lot of cars the past week even a vw touareg that did not act like this car does with the accelerator. It is like the accelerator is not sending the correct single to the engine or the engine's computer is not interrupting it correctly from the accelerator. The computer in the car can be bad and give a false positive. This vehicle has been to 4 dealerships and field engineers have stated that there is a problem but vw refuses to buy back the vehicle. There have been several requests but they keep getting denied and say there is no fix for the vehicle and I feel it is unsafe to drive. I have almost got into 3 accidents because the accelerator would not react and the car stalled out.
CategoryStructure:body
DateAug 17, 2018
StateCO
Description
While driving at any speed and on any road surface there is a constant rattling coming from the door and window pillars. It is very loud and noticeable at any speed. Going over rough roads and uneven surfaces makes the rattling worse. This vehicle is brand new and only four days old. When I called I was told there is no known structural issue. However there are dozens of this issue reported here and on various vw forums.
CategoryElectrical System, Unknown Or Other
DateAug 16, 2018
StateSC
Description
The vw-equipped entertainment center does not have the proper processing power to effectively use apple carplay. Since new, when attempting to use apple carplay, the entertainment system will freeze, malfunction, or otherwise fail after the iphone is plugged in. This problem happens at least 50% of the time, and requires the entire entertainment system to undergo a 'hard' reset in order to function properly. This issue occurs at all speeds and in all driving conditions.
CategoryEngine, Fuel/propulsion System, Power Train
DateAug 16, 2018
StateSC
Description
The tiguan experiences severe and dangerous acceleration hesitation when accelerating from a stop or from very slow speeds. There is a significant delay between the accelerator being depressed and the car actually accelerating, which causes an extremely dangerous situation when attempting to merge with other traffic or enter a roadway from a side street. This issue is very consistent, and occurs in all operating conditions (engine warmed, engine cold, automatic gear selection or manual gear selection, in 'sport' mode and in regular driving mode). The issue is present in all driving situations where acceleration from a stationary or slow speed is required.
CategoryFuel/propulsion System, Power Train, Structure:body
DateAug 16, 2018
StateCO
Description
In the first month of owning the vehicle, the fuel pump and fuel tank had to be replaced. Since then the vehicle has displayed intermittent loss of response to the accelerator pedal. This occurs when first shifting into drive, the vehicle will not respond to any input into the accelerator pedal. The engine rpms will hold at 1000 or drop to almost stalling the car. After about 10-20 seconds of this, the car will suddenly recognize the throttle input and will lurch forward. There is no indication of when the vehicle will decide to respond to the throttle input. The b-pillar on both sides of the car started to rattle when the ambient temperature was over ~55 f. This has been serviced once, per a technical service bulletin from volkswagen. The service simply made the problem intermittent. The tsb states that the problem is caused by the air bag modules rubbing on the metal of the frame and body. Additionally the tsb procedure instructs the service technician to slide a screw driver between two pieces of body or frame metal, and use a hammer to bend the panels apart from each other. Has this be proven to not compromise the structure of the vehicle? The transmission consistently fails to find the correct gear to be in at low speeds or from a stop. When starting from a stop the transmission has a harsh shift in the first 3 gears. The transmission at time will start off in the 3rd gear, with the throttle fully engaged, and will take several seconds to determine that it needs to be in the first gear. By the time it finally shifts into first, it is at the peak rpm's for first gear and will harshly shift into second gear. This is then quickly followed by another jerky shift into third gear. Starting the car off in third gear has caused issues for making a turn in a break in traffic to the point where I can no longer reliably deem that to be a safe maneuver.
CategoryVisibility
DateAug 16, 2018
StateCA
Description
Tl* the contact owns a 2018 volkswagen tiguan. The contact received notification of nhtsa campaign number: 18v467000 (visibility); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Pacific volkswagen (14900 hindry ave, hawthorne, ca 90250, (310) 803-9609) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
CategoryVisibility/wiper
DateAug 16, 2018
StateCO
Description
The windshield of this vehicle was designed to be lighter weight to increase fuel savings. This in turn caused the windshield to be more fragile. Rock chips immediately cause cracks in the glass, and larger object penetrate to the polymer sub-layer easily. This is a major safety issue in states like colorado that still use gravel for traction on ice.
CategoryPower Train
DateAug 15, 2018
StateCA
Description
Car bucks forward when coming to a stop from motion.( down shifts hard) and shifts into first gear really hard. This happens when stop/start is turned off. Its even worse when more than two people are in car. Vehicle also accelerates too fast in first gear. Turbo kicks in too early.
CategoryEngine
DateAug 13, 2018
StateKY
Description
Tl* the contact owns a 2018 volkswagen tiguan. After the vehicle was parked in the garage, the contact noticed an abnormal, burning odor. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was not notified of the failure. The failure mileage was 12,600.
CategoryElectrical System
DateAug 10, 2018
StatePA
Description
Tl* the contact owned a 2018 volkswagen tiguan. While driving 50 mph, smoke and flames were seen coming from the dashboard. The contact was able to pull the vehicle over to the shoulder. The fire department was contacted to extinguish the fire, but the vehicle was completely burnt and destroyed when they arrived. A police report was filed. The contact stated that the vehicle was previously serviced at diehl automotive (258 pittsburgh rd, butler, pa 16002, (724) 282-8898) for a water leak that was entering the vehicle on the passenger side. The repair was for a rubber seal that went through the firewall, separating the air conditioner from the engine. The vehicle was towed to diehl automotive who stated that they would wait for the contact's insurance company to investigate the cause of the fire. The manufacturer had not been contacted. The failure mileage was 12,000.
CategoryEngine, Fuel/propulsion System, Power Train
DateAug 10, 2018
StateNV
Description
Vehicles hesitates to start from a slow or dead stop. Will not accelerate as it should. Noticeable lag when shifting and accelerating. Engine misfiring at only 3000 miles. Very dangerous when turning into traffic or merging on to highways. Vehicle gives a false sense of accelerating then stops. This happens reliably over and over.
CategorySeat Belts, Structure:body, Unknown Or Other
DateAug 09, 2018
StateTX
Description
There is a rattle coming from lower b pillar rattle coming from driver seat belt retractor, overhead console, wood trim on both front doors, both tweeter speaker grills, both rear cup holders, also found rear deck lid clips not clipped in all the way driver rear access panel ratting along with both rear stop light access panels
CategoryStructure:frame And Members
DateAug 09, 2018
StateNJ
Description
Tl* the contact owns a 2018 volkswagen tiguan. While driving unknown speeds on rough terrain, there was an abnormal ticking, rattling, and knocking noise emerging from the frame. The vehicle was taken to hamilton volkswagen (2200 nj-33 hamilton, nj 08690, 844-858-4565) where it was diagnosed that the b pillar needed to be repaired. The vehicle was repaired, but the failure recurred. The manufacturer was notified and provided case number: 181087619. The failure mileage was 3,000. The vin was not available.
CategoryEngine, Fuel/propulsion System, Power Train
DateAug 02, 2018
StateNV
Description
Guess I'm having the same issue a lot of others are having. Sitting at a red light and hit the gas and nothing happens. Smells like gas inside the cabin. It's been in service at the dealership for 15 days and they have no idea what the problem is and no eta on the fix. I purchased the car in december 2017.
CategoryEngine, Fuel/propulsion System, Vehicle Speed Control
DateAug 01, 2018
StateGA
Description
Engine on this vehicle is very slow to respond. When I give gas, it struggles to start moving, feels like it is carrying 10k lbs of load behind. I push gas peddle to the floor at a signal light to get away from traffic. Car won't respond for about 1 or 2 seconds, then starts to move, but very slow, crawling, then starts to speed up. Turbo lag is very bad. I don't feel safe. This appears to be a recurring issue that is being reported from customers. To be frank, the size of the vehicle (larger than other models) does not seem to match the engine size. Nhtsa needs to investigate for the safety of other drivers, particularly those who share the same fears.
CategoryStructure:body
DateAug 01, 2018
StateRI
Description
There was a loud, continuous "clicking" noise coming from the driver's side all along where the roofline meets the side panels. This is from a structural defect due to a lack of welding in those areas. While in for inspection, I was loaned three additional tiguans and they all made the clicking sound. It's a heat-sensitive issue, occurring when the temperature reaches at least 45 degrees and the metal expands. After four attempts to repair the vehicle by installing clips, wedges, and felt padding, volkswagen agreed to re-purchase the vehicle from me. There are numerous complaints online about this issue, with vw repurchasing several vehicles. The clicking is a continuous issue whenever the vehicle is in motion.
CategoryElectrical System, Exterior Lighting
DateJul 31, 2018
StateIL
Description
There is a recall for sunroof lighting: from vw website: high humidity in the panoramic sunroof ambient lighting bar led module (caused by environment or by leaving the sunroof open) could lead to a local short circuit. If this happens, there is a risk of a fire. So, I bought higher model because I wanted this feature, but now I cannot use it because vw is going to disconnect it? At the end, pay for feature, but you cannot use it because vw can't figure out which fire to put out.
CategoryEngine, Power Train
DateJul 31, 2018
StateIL
Description
There is weird turbo/engine sound coming from engine compartment. When engine is cold, cold start, you hear grinding type of noise. It is very loud. Once engine is driven for about 20 minutes, noise is reduced, but still there. The transmission shift has clicking noise. You do not hear it when seating inside the vehicle, but you can hear it when outside and someone else is shifting. The noise is when car goes from either drive to neutral, or reverse to neutral. It's a clicking noise, like chime and metal banging mixed together.
CategoryEngine
DateJul 31, 2018
StateIL
Description
Engine on this vehicle is very slow to respond. When I give gas, it struggles to start moving, feels like it is carrying 10k lbs of load behind. There are only two passengers, not pulling anything. Push gas peddle to the floor at a signal light to get away from traffic. Car won't response for about 1 second, then starts to move, but very slow, crawling, then starts to speed up. Turbo lag is very bad. Need to update software to help eliminate this. Audi uses the same engine, but response is so much better.
CategoryEngine, Exterior Lighting
DateJul 30, 2018
StateCT
Description
This vehicle has a drive ability problem. The car has a major hesitation and is very dangerous when pulling onto the highway. The car almost cuts out but doesn't stall and find it very dangerous. The dealer told me that nothing is wrong with it. Also, there was a recall on my ambient lighting on my sunroof. There could be a leak or humidity could affect the wiring and could cause a fire. There fix is to disconnect it. I have no sunroof lighting. I should get a refund for something they took away.
CategoryFuel/propulsion System
DateJul 30, 2018
StateNV
Description
My vehicle has 2 serious issues. The 1st is the gas/exhaust smell that is inside the cabin. This happens when I am driving for more than a few hours consistently. This tends to happen more when the outside temperatures are over 108 degrees. The 2nd issue is the vehicle does not always accelerate from a complete stop when the gas pedal is stepped on. The vehicle will roll into traffic a little bit and then 2-4 seconds pass and then it will go. It is very touch and go after it does this and it takes about 10 minutes for it to fully be "normal" I have had it at the dealership 2 times for these issues. They keep telling me nothing is wrong with the vehicle. I do not feel safe in this vehicle. Both issues happen without reason. It happens on city streets and highways. It happens with or without the "start/stop" system activated. It happens in hot and cold. I use premium gas like they told me I had to do. I do not top off when I get gas. It still continues to happen.
CategorySeat Belts, Unknown Or Other
DateJul 23, 2018
StateAL
Description
It's a slight ticking. The rattle happens over the smallest bump.
CategoryFuel/propulsion System
DateJul 19, 2018
StateTX
Description
We purchased our 2018 tiguan in january of this year from momentum volkswagen of clear lake. Our car has been in 3 times for service and each time (at 5k, 10k, and 15 miles), I have explained to the service writers that my car has a lag, a stop in the throttle and turbo, where it fails to accelerate immediately upon pushing the gas pedal. This delay / hesitation / and all out stalling is placing me in very dangerous situations while driving. Twice in the last week, it has completely stalled (engine does not shut off but car will not go) where I was almost rear-ended on the freeway in one occasion and almost t-boned in an intersection in the other. The folks at the dealership explained this is a 'known characteristic of this vehicle'. Not one time, when I was purchasing this vehicle was it explained to me that the tiguan would fail to accelerate and put me in such a dangerous position. I have reported this to vw and my local news media. I find it absurd that this is a known characteristic of the vehicle and not once was this mentioned as the reason until my third visit at 15,000 miles where the depreciation of my vehicle makes it a total loss for me to try to even get a safer vehicle. Why in world, has this known failure of acceleration not been repaired in anyway?
CategoryExterior Lighting, Unknown Or Other
DateJul 18, 2018
StateFL
Description
Bought the car in october 2017, immediately had to have the left rear sensor replaced because it would show that there was a vehicle to the left of me, even when I was in the left hand lane. When the headlights are set to automatic they are always on. They don't turn off when your driving in full sunshine. B pillar rattle has gotten steadily worse on both sides. I just took my car in and the dealership couldn't give me an estimate on when I will get it back. The rattling happens all times of the day and on all road conditions. The temperature doesn't seem to impact the rattling either.
CategoryElectronic Stability Control
DateJul 17, 2018
StateFL
Description
Vehichles auto on off power system enables while turning, stopped, or parked if seatbelt is buckled. Turns made complicated if engines auto stop comes on. Vehichle unable to make complete turn with ease at a coast while auto stop kicks on. Turning into parking spot auto engine system kicked to off. Car did not turn well causing car to not turn eaisly like there was no power or power steering. Car bumped into car next to it which was parked. Causing front passanger damage.
CategoryEngine
DateJul 16, 2018
StateTX
Description
Engine oil will leak from intake camshaft adjustment valve. Leak was noticed first when parked. After first repair by dealer (11 july 2018), it started to leak again only after five days from repair. This represents a safety issue that may cause a fire or eventually engine to fail. Can provide repair report from dealer (first repair) and second once it is finalized. Thank you.
CategoryUnknown Or Other
DateJul 11, 2018
StateIL
Description
I purchased my 2018 tiguan on june 26th, 2018. On june 27th, as I was driving on the expressway I heard a loud rattling noise coming from the passenger side of the car . The more I drove the louder it was . I didn't know exactly where it was coming from. I was headed to the dealership anyway because my car was missing 3 items from the truck. The paint protector wasn't done properly and the inside of the car wasn't clean. I spoke with my sales person once I arrived and we went to the service department and scheduled an appointment to get the car re-detailed inside and out along with them checking out the noise I was hearing. Thursday june 29, 10 am, I arrived and checked my vehicle in. I was told it would take a couple of hours to complete everything. It took 5 hours and they told me that the shift plate under the passenger seat was loose and it would take about 3 to 4 days for the part to arrive. I received a call on july 5th, stating the part came in and I was scheduled to come back in on saturday july 9th and that he would have a technician ride with me , since I was hearing the noise from the seat belt panel on both sides of the car. When I arrived, the technician rode with me to hear the noise and he agreed that it was coming from the seat belt panel. Technician drove 2 other demo cars since my car was driven by the owner. Fast-forward, I was told the demo cars sounded the same way and that he took the seat belt panel off, rearranged something , drove the car and didn't hear the noise. The service person explained that if I still heard the noise that it was nothing that could be done and I had to deal with the noise. Since my 3 year old daughter was with me , I didn't have time to go back and forth, I said ok and reported this issue to volkswagen.
CategoryStructure:body
DateJul 09, 2018
StateDC
Description
Ticking noise/rattling from the b-pillar on both the driver and passenger side.
CategoryPower Train, Vehicle Speed Control
DateJul 05, 2018
StateIL
Description
The vehicle has a start/stop feature that is on by default and is dangerous when waiting to make a turn. It temporarily shuts the car down and restarts upon release of the brake pedal to move the car forward which causes severe hesitation in excelleration. To make matters worse the transmission in this vehicle jerks and hesitates. When it does finally kick in it causes the car to surge forward to fast and makes it difficult to drive and handle in a turn, epecially with oncoming traffic. Have almost been t-boned a few times due to both of these issues. We dont feel safe in this vehicle!! These issues need to be addressed by volkswagon before someone is seriously hurt. We love the styling and look of our tiguan but feel the transmission and start/stop issues are very unsafe!!
CategoryPower Train
DateJul 02, 2018
StateTX
Description
Tl* the contact owns a 2018 volkswagen tiguan. While driving at an unknown speed, the vehicle made a rattling sound. There were no warning indicators illuminated. The vehicle was taken to volkswagen of abilene (1350 s clack st, abilene, tx 79605, (325) 673-4663) and was repaired, but the contact was unaware of the diagnosis. The manufacturer was notified of the failure and informed the contact to wait for a response for trading in the vehicle. The failure mileage was 750. The vin was not available.
CategoryUnknown Or Other
DateJun 24, 2018
StateTN
Description
Rattling/ticking noise on drivers side around ear level. Noise has been present since I bought it in august 2017. The noise occurs at all speeds and on smooth surface roads.
CategoryStructure:body
DateJun 22, 2018
StateLA
Description
Creak/rattle from driver's side b-pillar almost since new. Happens when driving over bumps in the road; happens most but not all of the time. Recently started same from passenger-side b-pillar, but less frequently. Most often noticed when driving a moderate speeds (35-55). This is a known issue with a tsb for early model year production. May involve poor/missing welds.
CategoryStructure:body, Unknown Or Other
DateJun 21, 2018
StateVA
Description
Purchased a 2018 tiguan and developed a rattle in the b-pillar. Vw/body shop is repairing it according to a tsb that is not up to standard in my opinion. How can you fix a bad weld by making the space wider and spraying it with a sealer?
CategoryEngine
DateJun 14, 2018
StateCA
Description
My everyday experience with this vehicle includes - hesitation when accelerating quickly, jerking forcefully when accelerating slowly, random jerking while driving. It seems as though, even as an automatic car, I can feel every gear change. Especially on the freeway, I feel extremely unsafe when I attempt a lane change. When I put my foot on the gas to quickly speed up, my vehicle hesitates and does not match what I am doing on the pedal. The hesitation is especially dangerous for other vehicles on the road. I am extremely anxious when driving my vehicle because I do not feel in control. I worry that, at any point, it will hesitate or jerk forcefully, and cause harm to me, my passengers, and/or those in other vehicles around me. Please note that this is an ongoing problem. This was not a one-time occurrence. This does not just occur when driving at certain speeds. The hesitation and jerking occur daily.
CategoryPower Train, Structure:body, Unknown Or Other
DateJun 04, 2018
StateMI
Description
When I'm giving gas/ accelerating, there is a "hissing-sound" coming from outside and more clearer and louder to the passenger side person position. Can hear it even clear if I roll down the windows. Sound starts coming anywhere from 0 - max mph no matter which roads I drive in. Don't know for sure which part of the car is doing the sound but "acceleration" is the causing it and when I let the car roll without giving gas, the sound stops. So you should definitely give gas/ press acceleration pedal to hear this sound. Its been 9 months since I purchased this car and has roughly 11k miles on it. (tiguan se 2018 4motion) sounds from driver's side b column is also noticeably loud when driving.
CategoryStructure:body
DateJun 04, 2018
StateNY
Description
Ticking in the b pillar. It comes and goes but is loud enough that all passengers in the car hear it. It is identical to the rattle that all other tiguans have. Vw has a service bulletin for this issue but it has a narrow vin range. There is most certainly a structural concern and inherent design flaw in the b pillar. Tsb # 2050753/2
CategoryEngine
DateJun 01, 2018
StateCA
Description
While driving in a 50mph road during rush hour traffic, the epc light came on and the vehicle lost power. I didn't want to pull over onto a narrow bike lane. The vehicle could not keep up with traffic; other drivers were forced to go around me. At the next stop light, I restarted the car. The epc light did not come back on, and the vehicle behaved normally again. I called the dealership, and they told me that if it happens again, that I should bring it in. I got the impression that this is a normal reboot process for a volkswagen, like having to reboot a windows pc if something goes wrong. I think the problem needs to be addressed before it happens again. Fortunately, I was driving the car, but after I told my wife what happened, she doesn't want to drive my car.
CategorySuspension
DateMay 28, 2018
StateWI
Description
I purchased a brand new 2018 vw tiguan from a car dealership in my town. Two weeks later they called me and asked me to bring it back in to have it inspected for a possible recall. After an hour of sitting around waiting for them to check I finally went to their desk and asked what was going on. They told me that mine was recalled and they couldn't let me leave with my car. Then they spent 2 hours trying to figure out what to do because they weren't sure if they should get me a rental car or a loaner. Eventually they got me a rental car and are covering the cost of that. But now I'm looking into the specific recall '42i7' and it would seem that the recall may have been in place prior to them selling me the car. I test drove the car on may 3rd 2018 and submitted a loan application. I came back the next day may 4th 2018 to sign the papers and take delivery of the car. I want to know if the dealer broke state of wi laws by selling me a new car with a dangerous recall out for it. Now I have to wait a month for parts to come in. Can I take some sort of action against my dealership for this?
CategoryStructure:body
DateMay 13, 2018
StateCO
Description
The driver's side b-pillar has a rattle/creak. It's a slight ticking that happens most of the time over uneven roads or when you hit a bump; the rattle/noise happens over the smallest bump. Noise can be heard even on even roads. I've had the car since 1/31/2018 when I purchased it new, and as of today 5/12/18 has 2637 miles. I have noticed the rattle since the weather has been warmer and after the vehicle sits in the sun or outside. The rattle occurs at any speed; 15 mph - 70 mph. I have not taken the vehicle to the dealership since I want this issue documented since it's a known issue based on my research and the fix is not full proof yet. I don't want my car dismantled until I know the fix will actually fix it permanently. This is a known issue which has been reported to the nhtsa and vw already by other vw tiguan owners. Vw has issued technical service bulletin 2050753 on 4/2/18 with a supposed fix, but multiple owners are staying that fix has not solved their issues. For details on the issue please refer to the following vw owner forum - http://forums. Vwvortex. Com/showthread. Php? 8860202-2018-tiguan-b-pillar-rattle-and-other-annoyances&p=107961257#/topics/8903433? Page=1
CategoryAir Bags, Seat Belts:front:warning Light/devices
DateApr 17, 2018
StateFL
Description
Tl* the contact owns a 2018 volkswagen tiguan. While driving approximately 20 mph, the seat belt chime on the passenger side started to sound and the passenger side air bag warning indicator began flashing. The contact stated that the only thing on the passenger seat was a cell phone. The contact removed the cell phone from the passenger seat and the chime stopped. The contact slightly placed her hand on the passenger seat and the chime started again. The contact drove the vehicle to the dealer (south motors volkswagen, 17930 s dixie highway, miami, florida 33157) for diagnostic testing. The dealer kept the vehicle from 04/13/18 until 04/17/18, but found no failures. The dealer stated that a head engineer would evaluate the vehicle on 04/18/18. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 3,355.
CategoryEngine, Fuel/propulsion System
DateApr 12, 2018
StateFL
Description
When the auto start/stop feature is disabled by toggling the button on the center console, the car drives very rough, especially at slow speeds. It feels like the transmission is having trouble shifting gears.
CategoryEngine
DateApr 12, 2018
StateFL
Description
This car has a new "feature" called auto start/stop which, when is enabled by default. If not disabled, this feature will turn off the car when it's at a standstill and consuming little power, then turn back on when you hit the gas. Meant as a fuel consumption mechanism, this is very dangerous. A few times now, I forgot to disable it, and when perched in the median between opposite lanes, I had to accelerate rapidly and almost got slammed into because the car had to first start, then accelerate. I lost 2-3 seconds of reaction/acceleration time. When test driving the car, the salesman told me it was a fuel consumption feature, then turned it off for the test drive. If I had seen this in action, I never would have purchased the car. Vw will not disable it permanently.
CategoryStructure:body
DateApr 05, 2018
StateGA
Description
I am experiencing a rattle in the passenger side b-pillar. My dealer is aware of my problem and said they haven't experienced it before. They are going to research any tsb that may be available regarding the rattle, before they start disassembling the interior looking for the cause of the rattle. In the mean time, I have found many on-line complaints about the same issue and one of the responses indicate communication with an owner and with volkswagen, by the nhtsa about this issue. I'll try to attach the link to that conversation. If, as stated in the communication, a fix has been identified, please let me know so I can forward it to my dealer before they start removing my vehicles interior looking for the problem. Thank you. Here is the link I referenced above. If the link doesn't take you directly to thread # 137, please go to page 6 and scroll down to thread # 137. Http://forums. Vwvortex. Com/showthread. Php? 8903433-2018-tiguan-issues-purchased-on-9-16-b-pillar/page6
CategoryElectrical System, Electronic Stability Control, Engine
DateMar 28, 2018
StateFL
Description
The safety alert that stops your car in case of a collision stops my car with none or thing in front or on the side of it. My backup camera stays on consistently when driving forward. The electronic middle console constantly freezes up and won't allow me to do anything or goes completely black. This has happened multiple times including the most recent in this complaint. The engine also jerks forward and is very dangerous trying to pull out onto a busy street. When I mentioned this to the dealership they said the car need to learn how I drive. It has 6600 miles on it?
CategoryFuel/propulsion System, Power Train
DateMar 28, 2018
StateFL
Description
The car does not get more than 316 miles to a full tank. It also feels like the transmission is jerking you forward which causes the car to be really sluggish. This is also dangerous when trying to pull out on a busy street. I took it to the dealership and they drove it came back and told me I should only fill up at certain gas stations. They gave me a list and said I have to use only premium gas I. The car and only fill up at these stations if I want the expected gas mileage.
CategoryStructure:body
DateMar 28, 2018
StateCA
Description
I purchased the vehicle the first week of february. A week later an awful rattle/ticking noise began in the b-pillar where it meets the roof line. The sound is very consistent and loud. Upon doing a quick internet search it appears that there are many complaints regarding this issue in this particular model. People have reported that vw has had their vehicle for weeks and are completely stripped inside. I contacted the dealership I purchased the vehicle from, sent them the info from nhtsa and videos of the problem. The shop foreman told me he knew what it was and it was an easy fix. I made an appointment. Drove it 70 miles to the dealership. Another tech worked on it without speaking to the foreman and found that both seat belt mechanisms where out of their track ( concerning in and of itself). The fixed that issue and told me to come get the car. I asked them if they spoke to the foreman about what he thought it was and they hadn't. I get a call saying they need to keep the car. The next day I'm told they are going to start removing the side panel and headliner. During that time I called vw customer care and I was told there are no known issues--but they have actually bought back people's cars for this same issue. I picked up my car 5 days later because I did not want it torn apart and used as a guinea pig and I needed a car and can't let it sit torn apart for months. They are telling me the only way to figure it out is to bring it back and restart the process, but it's clear from reports on here and other sources that they know about the issue and have deemed cars inoperable for this issue.
CategorySteering, Unknown Or Other
DateMar 20, 2018
StateTX
Description
Sel premium trim lane assist malfunction - system will inaccurately detect lane lines and attempt to adjust the vehicle to the center of the lane, even when it already is centered in the lane, resulting in the vehicle pulling into the adjacent lane. Has nearly pulled the vehicle into adjacent lane with another vehicle present in the lane resulting in near collisions on numerous occasions. System will also register as the vehicle somehow departing into the lanes on both sides of vehicle at the same time, and will essentially lock the steering wheel in place. See included photo evidence - both lines on the side of the vehicle are solid white indicating that the departure mitigation is activated, and the green "lane" icon indicates that the lane departure system is currently activated. Dealer service department response: ""npf unable to reproduce customers concern".
CategorySeat Belts, Structure:body, Unknown Or Other
DateMar 17, 2018
StateCA
Description
We bought a vw tiguan 4 motion sel 2018 with panoramic sunroof, on jan 20,2018. From the same night we took the car out of the dealership we heard a rattling noise in the b pillar constantly. Starting from jan 26, 2018 the car has been to the vw service station twice already (still there), in total of over 3 weeks. I heard from the service team there were three other vw cars with the same problem so the qa team came down to service station to look at all cases. Qa team checked it multiple times. Remedies I heard from them involved "trimming" and ordering new parts. Nothing is fixed and the words I am hearing from service is that there is no hope to ever get fixed. Contacted vw customer service directly today, they had no record of these issues for my car. So disappointing that over 6 weeks of our time is wasted with an issue that seems to exist in 2018 models since last year, and no transparency. I believe the issue is structural problem when car is in normal condition moving and additional concern is the noise coming from location of side airbags, I have a big concern over the vw safety and operation of the airbags in this situation, when vw can not even address the problem with the noise.
CategorySeat Belts, Structure:body
DateMar 04, 2018
StateTX
Description
I purchased a 2018 volkswagen tiguan sel on saturday, 02/10/2018. Two days later on 02/12/18 on my commute to work I began hearing a "popping" noise from the b-pilars on both the driver's and passenger's side pilars. As if though something was loose inside there. I made an appointment to take the vehicle back to the dealer the following saturday, 02/17/2018 and when I went in for the appointment the service representative informed me they would not be able to look at my vehicle until the following monday. I asked him if they could provide me with a loaner so that I could leave my car there and he informed me that he could not make that decision. I looked for my sales agent and he was able to provide me a loaner (2018 tiguan se). I received a call from the service rep on wednesday, 02/21/18 telling me that my vehicle was ready for pick up. I went to pick it up and they informed me they had changed out a defective seat belt height adjuster on driver side. I took the car for a ride and it still made the noise. So I did not accept it. They loaned me a different car (2018 passat r) and was told they would work on my vehicle. They called me again on saturday, 02/24/18 to tell me my car was ready. When I went to the dealer on monday, 02/26/18 (I was out of town on saturday), they told me they had changed the seat belt seat adjuster for the passenger side too. I took it for a ride and the noise was still there on both sides. Again, I did not take possession of my car. They told me they would have to dismantle the headliner to get a better grasp of the problem. I was called again on friday, 03/02/18 to inform me that they were going to have to bring a specialist from vw (in approximately 2 weeks from 03/02/18) to diagnose the problem before taking more invasive actions. They loaned me a third car (2018 vw tiguan sel) and no concrete answer on my vehicle.
CategoryStructure:body
DateFeb 21, 2018
StateNY
Description
Annoying rattle pillar-b driver side only while in motion. Rattle seems related to frame issue and temperature-dependent (it is louder when temps low 30s). Issue widespread reported on the web. Reports already of 3-4 tiguans that vw has offered full replacement with new vehicles due to this issue. Concerned about safety of my family if structural defect. Car is brand new rattle started at 750 miles.
CategorySeat Belts, Structure:body
DateFeb 12, 2018
StateNV
Description
Rattle noise coming from left b-pillar above seatbelt constantly. Near left ear of driver.. Told dealer about the noise while on a test drive before purchase, he advised us to bring the car in for service. We took the car in on our second day of ownership and dealer dismissed the issue saying they couldn't hear the noise. I did a quick internet search and turned up numerous complaints and nhtsa cases for this same issue. I'd like to either have the vehicle repaired or return the vehicle to the dealer for a refund.
CategoryUnknown Or Other
DateFeb 08, 2018
StateFL
Description
Consistent rattling noise from b pillar area. After several attempts of resolving the issue with volkswagen, they were unable to properly diagnose or fix. The rattle occurs during regular driving conditions, but primarily when driving on bumpy surfaces.
CategoryStructure:body
DateFeb 05, 2018
StateDC
Description
Interior b-pillar noise coming from passenger side. Passenger side dash where it meets a-pillar also produces noise
CategoryExterior Lighting
DateFeb 02, 2018
StateIL
Description
This is an update to my earlier report, complaint number: 11065547. The low beam performance is worse than I originally reported. Tonight (feb 2 2018) I took time to look at the range of vision of the low beams. I estimate it at 50 feet. I live on a curved street and as I drove down it, I observed that when the tiguan was pointed at a house, it didn't get illuminated until I was on the property edge. The house has a 35 foot setback from the street and slightly uphill from the front of my tiguan. None of the house was within the range of the headlights. I discussed adjusting the front headlights with my dealership but they didn't know if they were adjustable. I consider this a significant and dangerous situation that needs to be investigated.
CategoryStructure:body
DateFeb 01, 2018
StateTN
Description
Annoying driver-side b-pillar rattle at speeds up to about 50. Doesn't happen as much when very cold (below 35 or so) or -- oddly -- when raining. Dealer says they've never heard of this issue. Web search shows it to be fairly widespread. Supposedly welding-related.
CategoryStructure:body, Unknown Or Other
DateJan 29, 2018
StateTX
Description
Intermittent ongoing rattle in the b pillars behind seat belts..
CategoryExterior Lighting, Visibility/wiper
DateJan 28, 2018
StateIL
Description
1) low beam headlights have a very short range, perhaps as little as 100 feet with a very sharp cut-off. Almost hit a deer because although I was driving at 30 mph, I could barely see the deer as it crossed the road. This was evident on a straight country road with no street lights while the car was in motion driving straight. This is a serious safety issue because it's dangerous to drive on low lit or unlit roads at night. The fix would be a redesigned headlamps (both sides) or a brighter bulbs. Nhtsa safety rating site shows the problem clearly. It's dangerous. 2) windshield wipers continue to streak although they were replaced by the vw dealer, elgin vw, which did not fix the problem. The streaking creates a blind spot on the right part of the windshield. Unable to see to the right front at intersections.
CategorySeat Belts
DateJan 25, 2018
StateOH
Description
The driver sider seatbelt does not retract. For example, if I look over my shoulder to check divers in other lanes my seat belt will loosen and when I turn back around to face forward the belt does not automatically tighten. I worry this belt is defective and have never experienced this in another car. I routinely need to tighten my seatbelt while driving. I am concerned that if I were to get into an accident in this vehicle the seatbelt will not keep me safe. This has been an ongoing issue since I purchased the car in mid-december 2017.
CategorySeats
DateDec 20, 2017
StateMD
Description
The third row of this vehicle is unsafe to transport passengers taller than 5'3' according to a warning on pg. 95 of the owner's manual. This information is not available in any of the other literature about the vehicle.
CategoryExterior Lighting
DateNov 20, 2017
StateMI
Description
Very dim-invisible head light-lightening during heavy rains or dark street rides. Felt scary while driving. Almost thought that there were no head lights on the car. From that point I was really noticing and this is the rating I give for the lighting the road at night during motion -> 2/10 stationary ->6/10 city street ->6/10 please look into this and for sure you'll find this "defect" in the brightness of headlights.
CategoryStructure:body, Visibility/wiper
DateOct 31, 2017
StateFL
Description
Purchased the 2018 tiguan on september 16th, entered service on october 10th with two b pillar rattles, excessive wind noise from drivers door and a screen flicker with the back-up camera. Car has remained in service for 21 days and no resolution from volkswagen.
CategoryStructure:body
DateOct 04, 2017
StateNJ
Description
The drivers side b pillar consistantly makes agressive and loud cracking noises when driving the vehicle. I have initiated a lemon law suit with volkswagen. The vehicle has been to the dealer three times and the concern has not yet been rectified. Additionally the drivers side b piller flexes and cracks when the rear drivers side door is opened (the door is attached to this pillar). The second dealership was able to replicate the noise was was very concerned. The service director told me that previous tiguan models had concerns with insufficient welding which has been documented on safercar. Gov. It is also documented in multiple forums. The service ticket indicates that excess welding slag was discovered behind the headliner and curtain airbag. The dealer said that this should not be here. I'm very concerned about the welding integrity of the vehicle. The car makes violent cracking noises during any body flex. I'm extremely concerned about the safety of my vehicle and my overall well being. In the event of a side impact or general impact do not believe that the car will adequately protect me and I could be subject to serious bodily harm. Volkswagen refuses to respond or assist me in any way. The company is not concerned about their consumers as clearly evident in their most recent scandal in which they defrauded the government and consumer with false epa ratings which they knowingly concealed. In interest of the general public's safety please launch an investigation in to this vehicle so that lives can be saved.

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Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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32 COMMENTS
  • Jane S

    I have a 2018 Tiguan. So far the catalytic converter, the fuel injectors, the fuel injector wiring harness, the ecu/tcm modules replaced, the emergency start, two wheel bearings and the waterpump cracked ruining the thermostat housing. I have never experienced a car with so many problems in my life.

  • Norberto R

    Almost every two or three days, on the VW Tiguan 2018, I hear a sound and it lights up an Alert that says “Abandon car …”. It turns on and off so fast that I cannot read the rest of the message. Took it to the VW service and they rode the car for a few days without detecting this issue. They could not tell me what the rest of the message says.

  • Lavonne b

    I just brought a tiguan sel with 38 000mile one day ago. The suv jerks.
    Everytime I stop at a red light and starts to accelerate it hesitate. They said that this crossover had no problems but it does. This is the second car I tried with them. CarMax charlotte nc. Alot of paper work for the bank and insurance and dealership. What do I do.

  • Pearl

    I bought a new vw all space tiguan in 2018 September.The car started stalling after 2 days from oil service at 70000kms.
    I took the car for a day and it was fine.the second day it started stalling again and putting me in harm’s way in busy rush hour traffic in the city.it kept on saying gear box,they gave a few warning lights.i managed to pull off a nearby stop and calle vw assist.Thisxwasvthe second time the car was doing the same thing in less than 2 days of collecting the car.The worst thing is that they will not even hivrvu a courtesy car.you just have to figure out the rest on your own.I would like VW to give me an option of a buy back to clear my loan at the bank as I am currently not enjoying the car and I fear it will put me and other road users in harm’s way.
    Do I have any options to tackle this matter before it is too late?
    Worried owner
    From Gaborone
    Botswana

  • Judy

    I purchased a New Tiguan in 2018. Almost immediately I began to have problems. Hesitation as I pulled out, windows not working, etc. Each time I took it back to the VW dealer and They always came up with a reason it was my fault. Other people in my family that drove the car swore they would never drive it again because they feared for their life. The hesitation was very dangerous. Now, I have taken the car to the dealer on 3 occasions because there is a miss or jerk in the engine if you can get up to speed on the highway. Each time I was told they could find nothing wrong. I knew we were going on a long trip so I had it checked again before we left….. same story. We were in Heavy traffic in the passing lane and the car almost shut down. It jerked continuously, It also came up with a warning that the car was going over 4000 RPM. It wasn’t, I couldn’t even get over 25 MPH. The tack said 1200 not 4000! We finally got to the side of the road after putting our life in jeopardy. I called our dealer where we just had the car and they said they couldn’t help. We could call roadside assistance. We were on our way to an important, life saving, appointment. We had stated that when we took the car in. He told us to try cutting the car off and turning it back on. We did and it started again. We had to do this for miles before we could get to a VW dealer. They were great to us and told us that this was a problem that VW had know about for a time. It turns out that we had to have a wiring harness. I cannot believe that Wallace VW in Bristol Tennessee turned us out like they did. I will never deal with them again. As soon as I can I will be purchasing a new car from something other than Volkswagen. I want to give 0 star rating but that is not an option.

  • Wanda S

    Hi!!! Tiquan 2018 S Thanks so much I’m reading you guys post and having some of the same problems. Ive had my car since November 20,2020. Ive starting noticing jerking feeling also a light came on saying transmission emergency mode. But Ive also been reading some post like my light only come on when its cold or should I say when the temperature changes but I work up the street from my house so my car is warm up enough I should say when I pull up to work the light go off. Ive took my car to dealership they saying its nothing wrong maybe its the codes or malfunction some foolishness this is crazy if you ask me I jus finance thus car I dont need no problems…

  • Gail D

    2018 Tiguan Naples VW 20 months old 24k miles when car was @ 5 months, bright dry day, on road with NO other vehicles simple two lane road, going about 35-40 the front impact assist SLAMMED on. VW took report brought in special tech to do diagnostic and reset program. When on interstate try to remember to turn front assist off. Now at 24k turn on car and electric throttle light comes on with warning light is on. Hard to drive, no acceleration or very slow, rough drive. Had towed to FM dealership but no light on when they started it. Really like the car but I am very concerned that there are fundamental software problems that could end of being a fatal accident.

  • Dan

    I have a 2018 Tiguan that I bought brand new. It has been full of problems since the beginning. There is a constant noise from the B side pillar that comes and goes as it pleases. The transmission is extremely jerky. It is so bad the first couple of shifts that I have to apologize to the people in the car with me and tell them that this is not the first time I have driven a vehicle. There are times that the vehicle feels like it wants to stall out when you have to pull out quickly. I have a bunch of stains on my ceiling that continues to get worse (I am not spilling anything on it). I constantly get errors while driving. Some errors say “only exit the vehicle in park” and “you are now in emergency transmission mode”. They go away when I restart the vehicle. The list goes on and on. Stay away from the Tiguan!

  • Jennifer S

    While driving on the highway and my 2018 Volkswagon Tiguan Lost power and warning light come on saying meeting your maximum 4000 RPMs I did not take a photo of it but it said it several times it was all I could do to get out the way of a semi behind me and other heavy traffic that light came on several times when I pulled off and checked car system through the settings it also display that exact thing under oil change needed it said 4000 RPMs exceeded so now I’m getting a call from the dealership saying do I have a picture of that for proof when I pulled that car into the dealership it’s still read that under the settings that shows you what’s causing problems with your vehicle they are pretty much calling me a liar and they’ve seen it they had to have it could’ve just disappeared I have talked to Volkswagon of America and they have made me a case number now the dealerships trying to say I’m lying that’s what I’m taking it from their text they want to photo why would I need a photo when it’s on the display David race that I’m sure so I’ve been almost killed twice in traffic on this issue

  • Jamie

    A/C stopped working. Took it in and they said nothing was wrong with it. Then it started blow extremely hot air and I had to take it back. They then found some codes to fix it.

    Leather is peeling under my kids carseat.

    Coolant was leaking and burning. They still can’t figure it out. The hood is always really hot, even hours after the car is off , even if only drove 15 minutes.

  • Ivelin H

    Well my Tiguan 2018 was at the shop for a few recalls. A week ago my car was flooded twice from the rain. I brought it to the dealership and they said that will fix the problem and will change the mats and the carpet .5-6 day later they called me and say that my car is ready so I went to pick it up. Surprise… surprise nothing was changed inside . The car was dirtied inside and when I opened the car smells like old dirty socks. I called the shop supervisor and he said that the mats are changed but I have to wait at least 6 weeks for the carpet. Nothing was changed everything was a lie, because The carpet was still little wet. They didn’t even vacuum and cleaned my car. It was dirty, smelly, dusty and some black marks on the ceiling. Ooo and my roof light wasn’t working. I can’t even drive the car because of my alergy it’s smells very bad

  • Tia A

    I have a 2018 Tiguan SEL and it started cutting off an dying while driving when ever I pause while using automatic shutoff feature. Is this a recall related issue?

  • Goran

    I have damage on the top of the trunk door of my Tiguan 2018. It happened during the
    automatic opening of the trunk. Ice formed in the gap between a body of the car and a
    trunk door, inside the trunk door. The ice was not visible from the outside of the car;
    therefore it was not possible to remove it prior to opening of the trunk. Now, the top
    of the trunk door is bended inside and I can’t open the trunk more than few inches.
    I had been to VW dealership on Des Sources in Dorval with the photos of the damage
    (they did not ask me to bring the car) and they told me to contact VW Canada,
    because this is not covered by the warranty. At the same dealership they told me there
    were four cases such as mine reported to them so far. It is obvious that there is a flaw
    in design/making the car

  • Paul L

    Engine noisy , should of purchased a Honda

  • Frank P

    I had a 2018 VW Tiguan. My comment on NHTSA website is posted here: “Creak/rattle from driver’s side B-pillar almost since new. Happens when driving over bumps in the road; happens most but not all of the time. Recently started same from passenger-side B-pillar, but less frequently. Most often noticed when driving a moderate speeds (35-55). This is a known issue with a TSB for early model year production. May involve poor/missing welds.” After going returning to the dealer three times, they decided to do a TSB repair. I requested a buy-back, but it was refused. After the TSB repair was completed, the noise was less prominent but was still noticeable. I had enough of VW and the Tiguan and traded it in. Not sure if I have any recourse since I no longer have the vehicle?

  • Amber S

    I have a 2018 Tiguan and it has already been to the dealership 3 times, for several issues. The last time it was there, it was there for just over a month. My car had defective lining that caused the inside of my car to have puddles of water on the carpet and they had to Replace the carpet and the lining in the entire vehicle. It was also there at that same time, for the second time, for my continued complaints of a possible transmission issue. The vehicle has a very hard time accelerating and does not match what my foot is doing on the gas pedal. The vehicle revs at high rpm and clearly has a hard time accelerating when the issue occurs. The dealership has told me that they cant find an issue even though I have videos of this happening. I have also seen complaints about my exact issues on Carcomplaints.com. While my car was at the dealership for the leak repair, they found a handful of recalls that included needing a new gas line. I’ve had a case open with VW corporate for almost 2 months and they have not made a decision about buying back my car.

  • Clarisse R

    Hello, I have a 2018 VW Tiguan that i do not feel safe driving. I have had issues with a leaking roof, Soaked carpets that took 2 trips to service to replace that were full of mold, rattling in the b pillars and the engine has no power and is burning oil. I would like out of my lease without penalties.

  • Dr. D

    I rented a 2019 Blue VW Tiguan suv from Sixt at SFO in June 2019. The suv only had a few thousand miles. We left SFO and headed up to Fr Bragg on the coastal HWY. It definitely was slow to respond and hesitated with acceleration. Then my adult daughter rolled down the window in passenger rear seat while in Yosemite and THE WINDOW GOT STUCK A FEW INCCHES FROM THE BOTTOM AND THEN THE GLASS JUST FELL DOWN INTO THE DOOR. I called Peter at Sixt and was told the closest Sixt was San Jose or SF ( we were in Oakhurst) so he told me to take the NEW CAR TO MICHAEL VW IN FRESNO FOR REPAIR UNDER WARRANTY THE NEXT MORNING. SATURDAY BUT THEY DIDNT HAVE A MECHANIC ON SAT. THERE, I got sent to CLOVIS VW. The counter lady at Clovis said IT IS A COMMON PROBLEM. IT IS COVERED 100% UNDER WARRANTY. OUR ONE MECHANIC ON DUTY IS SO BACKED UP IT WILL TAKE AT LEAST 4-5 Hours FOR HIM TO EVALUATE IT. The problem usually requires taking off TWO DOORS AND WE USUALLY HAVE TO ORDER THE PARTS. So we left with our taped up window( Really really noisy and had to leave SOMONE with suv when we stopped to take pics) and went to Kings Canyon and Sequoia and then exchanged the vehicle at SFO Sunday June 9,2019. Now on 9/2/19, Sixt EMAILED ME A BILL FOR $241. REALLY! Don’t rent from Sixt. Don’t buy a VW. WHY IS SIXT CHARGING ME FOR A PROBLEM THATS COVERED UNDER WARRANTY FROM VW?

  • Chris W

    Purchase 2019 R SEL 4 Motion Sunday.

    check engine light, 25 miles, tire pressure 30, miles, break boost 33 miles, auto start/stop malfunction 35 miles.

    On freeway 75 mph sudden stall decelerating no response from gas pedal almost in an accident.

    At shop now less than 100 miles second day of ownership.

    Case opened with VW North America

  • kevin s

    2018 Tiguan se, now 20k miles. At 15k miles needed new tires allready and dealing with vw now, the rotors are grooved so bad. waiting on corporate to see what thre going to do. vehicle has horrible throttle response. And jerky transmission.

  • GRamos

    Two recalls on the 2018 Tiguan so far (airbag and overhead led lights) and the other night it started leaking water from the overhead console. It has a sunroof but the next day the sunroof well was dry, yet the water that had obviously collected in the overhead was still leaking through. Had to get a ride to work today and it will be there all day. The service only shuttles you to your house. The other odd things are the sluggish response when accelerating (they have checked this before only to say that it is fine) and the windshield wiper fluid is constantly emptying and the alert light comes on often. I hardly use the windshield wiper fluid or at least no more than I have in any other vehicle I have driven. The service is looking into that issue again also. I have had many leases of VW vehicles. 3 Tiguans including this one, two Jettas, and one CC and none of the other vehicles have had these chronic problems. Early on my husband (a trained mechanic and experienced CDL licensed driver) and I experienced a strong hesitation and the car just stopped. He had them check it and again all clear as per the service, but seeing these other comments about hesitations and sudden stops is disconcerting.

  • Jon

    2018 Tiguan has been in the shop for 6 weeks, for the 2nd time since Jan…. Sunroof leaks. The dealer says they keep going back and forth with VW Corp for parts and recommendations. VW Corp has opened a case, any idea what they might do? The key fob also won’t work, replaced the battery twice. Lots of little ticky tack problems that should not come with a new car.

  • Tim M

    My 2018 Tiguan will randomly blast hot air from the driver’s side vents. It has been doing this from almost the first month of ownership. It has been to the dealer 5 or six times for this issue. It is there now.

  • Mo

    I have a vw tiguan r line 2018 and the gearbox is very jerky and it rattles alot when i put on to drive or reverse and while im driving when i deaccelerate theres a knocking sound and there is a rattle noise coming from inside the car at the back as for the gearbox issue it went to vw tec 3 times and they came back with the same anwser its normal thats how dsg ? Many1 have similar issues with theres

  • Traci

    Was carpooling today in 18 Tiguan SE, it was semi heavy traffic on the freeway. MPH was about 65 and slowed considerably, but I was aware and in control. . I had approximately a car and 1/2 length in front of me and all of a sudden the brake assist slams, throwing me and my passenger viciously forward, total whiplash. I was like Whoa, this is not good. It’s the 2nd time now. We also smelt major burnt rubber and as we continued back up to speed of traffic, the car at about 55 MPH made a ghostly wooooo sound , carpooler heard it to. Did it again about 3 minutes later.
    This amongst all the other issues I’m having, pillar noise, horrible acceleration, stalling, lunging at almost complete stop, I’M FED UP.
    Wondering if the lot of us have a safety issue/class action case here? How can that be coordinated?

  • Rahim D

    I have a 2018 Tiguan SE. The seat belt sign is coming on even it is plugged in. I wonder what is going happen if there is a crash?

  • KateC

    I just leased a 2019 VW Tiguan SEL and have had two instances where I was at a full stop before making a u-turn and the car jerked forward, stopped for 4-5 seconds with my foot pushing on the gas peddle and then lurched froward. The first time two oncoming cars had to stop short and swerve out from hitting me. VW of Naples said they cannot repeat the problem and car is fine. I won’t drive it, as I am petrified of driving this vehicle again. It only has 400 mile on it., Opened a case with VW corp, because the dealership will put me in another new vehicle or break my lease. VW Corp listens but says it is at the dealers discretion, while the dealer sates it is VW Crop’s decision. SAFETY SHOULD NEVER COME BEFORE MONEY.

  • Carlos N

    Engine noisy when accelerating in cold situation. It is better after warm up .

  • Arya

    I just leased a 2019 VW Tiguan, and the engine has had 2 major incidents of hesitating after I pressed on the gas. The car has about 200 miles on it. Any recourse?

  • Robert i

    My Tiguan is two months old what an awful ride it feel every little bump
    I wish we could return it

  • Harinder S

    My 8 months old VW Tiguan has displayed multiple safety error messages. The dealer has accepted the fact that the vehicle showed those messages. The dealer wanted me to keep driving.

  • Kelly K

    In February I bought a brand new VW Tiguan and by July it was in the shop along with many many more throughout the country. As of now they are unrepairable. VW has initiated a buy back. I also paid off the loan in July and now they are not wanting to cover the complete payoff from 2 months ago due to negative equity. Do I have any recourse?

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