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GMC wants you to believe that they’ve set the standard in the premium small SUV segment, but the complaints regarding their 2018 GMC Terrain are abounding. From regular electrical failures to engine problems, consumers have taken to the internet to file claims. There are also numerous complaints regarding the electronic stability control as well as recalls for the braking system.
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NHTSA Complaints for the 2018 GMC Terrain
| Complaint Category | Number of Complaints |
|---|---|
| Service Brakes | |
| Electrical System | |
| Power Train | |
| Unknown Or Other | |
| Engine | |
| Vehicle Speed Control | |
| Electronic Stability Control | |
| Fuel/propulsion System | |
| Air Bags | |
| Steering |
Problems with the Electrical System
When you own a newer vehicle, you expect that everything will work the way it’s designed. That’s not what many drivers are finding. Whether it’s the electronics within the cabin or the electrical system that runs the major components, many parts have been reported as being defective.
One owner wrote on Edmunds, “Have had to have the vehicle jump-started twice. OnStar monthly diagnostic report keeps stating ‘LOW BATTERY’ ‘HAVE VEHICLE SERVICED SOON’Been back to the Dealer 5 times. The fourth visit, GM’s Business Resource Center, had a GM Field Engineer attempt to repair the vehicle but he found that the electrical system was ‘within specs.’ He apparently disconnected the battery shutting down all electronic modules to get his ‘within specs’ readings. That was evident when I picked up the vehicle and found that all the pre-set radio stations had disappeared. The dealership has told me several times that GM is aware of the problem and has been working on a solution. They have had other complaints. They have also blamed the cause on ‘too much electronics.’ General Motors also sent me a letter after their ‘Engineer’ attempted the repair which stated. Our attempts to contact you to schedule a final repair opportunity have been unsuccessful. Your Final Repair Attempt case is being closed.”
Another electrical complaint by some owners was related to the back-up camera. GM specifically referred to this situation in their Service Bulletin #18-NA-095. To repair the mirrored image that many people were seeing, the company had to replace the camera and rear license plate lamp wiring.
Hopefully, there weren’t too many accidents before this was repaired. After all, it must have been confusing for drivers to see things backward while backing up; almost like one of those mirror mazes.
Here are some actual complaints logged with the NHTSA about the 2018 GMC Terrain Electrical Problems
THE NAVIGATION/MEDIA CENTER WILL EITHER GO COMPLETELY BLACK OR COMPLETELY WHITE SCREEN EVEN WHEN BACKING UP YOU LOSE THE CAMERA AND CAN’T SHUT OFF THE RADIO. IF THE SCREEN GOES WHITE DURING EVENING DRIVING THE REFLECTION OF THE WINDSHIELD IS SO SEVERE I CAN’T DRIVE AND THE SYSTEM WILL NOT SHUT OFF WHEN THE POWER BUTTON IS DEPRESSED. I HAVE TAKEN IT TO DEALERSHIP, THEY REPLACED THE RADIO ONCE. IT IS DOING IT AGAIN LESS THAN A MONTH LATER. GMC SAID THEY KNOW ABOUT THIS ISSUE WITH THE VEHICLE BUT DO NOT KNOW WHY OR HAVE A FIX. IN THE MEAN TIME I AM TO DRIVE MY VEHICLE SINCE THEY DO NOT SEE THIS AS A SAFETY CONCERN. I HAVE ATTACHED A PHOTO FROM YESTERDAY I WAS IN THE PROCESS OF BACKING UP WHEN THE WHOLE SCREEN WENT BLACK. I WAS BACKING OUT OF MY DRIVEWAY ONTO A CITY STREET. WHEN WE GOT TO OUR DESTINATION AND SHUT THE CAR OFF THE RADIO STAYED ON EVEN ONCE WE EXITED THE VEHICLE AND SHUT AND LOCKED THE DOORS. I AM WORRIED ABOUT THE POTENTIAL OF A FIRE HAZARD AS WELL.
REAR DOOR ELECTRIC LOCKING SYSTEM DOES NOT WORK. ALSO COULD NOT ENTRR CAR AFTER CAR WASH AS ALL OTHER DOORS WERE INOPERABLE.
TL* THE CONTACT OWNS A 2018 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE’S ELECTRICAL SYSTEM FAILED. THE VENTS LOCATED NEAR THE INSTRUMENT PANEL EMITTED A STRONG BURNING ODOR WHEN THE HEATING SYSTEM OR AIR CONDITIONING SYSTEM WAS ACTIVATED. IN ADDITION, THE FRONT END OF THE VEHICLE EXHIBITED A STRONG VIBRATION THAT CAUSED THE STEERING WHEEL TO VIBRATE. FURTHERMORE, WHEN THE REAR HATCH DOOR WAS CLOSED, THE REAR HATCH DOOR LIGHT REMAINED ILLUMINATED. THE CONTACT STATED THAT THE REAR DRIVER’S SIDE HUB CLIPS SEPARATED. ON STAR PERFORMED A DIAGNOSTIC AND PROVIDED THE CONTACT WITH DIAGNOSTIC CASE NUMBER: 109309958. THE VEHICLE WAS TAKEN TO RAINBOW NORTHSHORE BUICK GMC (2925 NORTH HIGHWAY 190, COVINGTON, LA 70433, (888) 494-1484) FOR INSPECTION. THE DEALER ONLY CLEARED THE ON START CONNECTIVITY CODES AND INFORMED THE CONTACT THAT THERE WAS A DEFECTIVE MODULE. THE MANUFACTURER DID NOT HAVE A REMEDY FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Problems with the Engine
There were a few engine options available with the 2018 GMC Terrain, but none of them seemed to impress drivers much. Of all the engine options, the diesel seemed to receive numerous complaints.
One driver took to Edmunds to voice concern. Here is what was written. “This diesel engine is crap. Beware. You might be traveling on the Interstate at 70mph when all of a sudden, with no reason or warning; this GMC will throttle you down to 45mph. So, get ready to use your hazards as you rush to the slow lane and hope your GMC Terrain TurboDiesel makes it to the next exit.”
The diesel engine had plenty of faults. In fact, the company issued recall #17337 for vehicles with this engine. GM released a faulty ECM that might not properly diagnose issues with the exhaust particulate matter sensor. To repair it, technicians needed to program the ECM and TCM for proper readings.
It’s scary to drive in a vehicle when the engine doesn’t run properly. There’s nothing more frightening that chugging along on the highway only to have your speeds dramatically decreased. Life literally flashes before your eyes as you worry about getting rear-ended by a tractor-trailer. If this is the standard that GM was hoping to set, we would hate to see what happens in a non-premium lineup.
Here are some actual complaints logged with the NHTSA about the 2018 GMC Terrain Engine Problems
PURCHASED A BRAND NEW GMC TERRAIN. 12 DAYS AND 460 MILES LATER THE SERVICE ENGINE SOON LIGHT CAME ON. TOOK IT TO DEALERSHIP FOR A P050F. THIS IS CODE FOR A LEAK IN THE BOOSTER. THEY DID NOT REPAIR ANYTHING, JUST CHECKED FOR LEAK AND RESET ENGINE LIGHT. AS I READ MORE, THE PROBLEM AFFECTS THE BRAKES ABILITY TO FUNCTION PROPERLY INCREASING DANGER TO DRIVER. THERE IS ALSO DEFECTIVE STOP/IDLE ON THE ENGINE THAT NO LONGER WORKS. I WAS JUST DRIVING DOWN THE ROAD IN TOWN WHEN IT POPPED ON. GM AND YOUNG’S HAVE REFUSED TO REFUND THIS DEFECTIVE VEHICLE.
THE AUTO STOP FEATURE IS A SAFETY HAZARD. ON SEVERAL OCCASIONS WHEN FOOT IS TAKEN OFF BRAKE IT IS SLOW TO MERGE INTO TRAFFIC, AND BEING IN SOUTH LOUISIANA EVEN WITH AC ON HI IT STILL SHUTS DOWN AT TIMES..
Problems with the Electronic Stability Control
When you want to improve stability and traction, you look for a vehicle that offers electronic stability control. This system is specifically designed to make driving seamless, but drivers of the 2018 GMC Terrain don’t think this system is all it’s cracked up to be.
One reviewer on Edmunds stated, “I purchased a brand new 2018 Terrain in May of 2018. Had it for 5 days (approximately 200 miles) before it was towed from my house back to dealership. The car was bucking and braking on its own, would not accelerate and seemed to be slipping gears and not shifting. Got car back after dealership found nothing wrong. This occurs 3 more times, each time worse than the other. Almost caused me an accident on the highway when I went to accelerate to change lanes and the car wouldn’t accelerate at all. After the 4th time it happened I refused to take the car back from the dealership and had to either sue GM for a refund or accept a buy back and get something else. Owned car for 2 months. Only drove it approximately half the time of owning because the rest of the time it was in for service.”
In addition to trouble with this system, GM released Service Bulletin #PIT5481C which points to further issues with the Lane Keep Assist and Lane Departure Warning. It outlines situations when these systems will not work properly, such as when there are vehicles ahead, sudden lighting changes, on banked roads and when the lane markings are poor. So, pretty much anytime you drive
Here are some actual complaints logged with the NHTSA about the 2018 GMC Terrain Electr0nic Stability Control Problems
STOPPED AT A LIGHT TO MAKE A LEFT TURN. THE VEHICLE JERKED, THEN SHIFTED FROM DRIVE TO PARK. THE INFO SYSTEM GAVE ME THE FOLLOWING MESSAGES: TRANSMISSION, STABILITRAK AND PARKING ASSIST. I TURNED THE VEHICLE OFF AND TRIED TO RESTART IT. I GOT A MESSAGE THAT SAID “THIS VEHICLE IS UNSAFE TO DRIVE.:” AT THIS TIME NON OF THE GEAR OPTIONS WERE AVAILABLE. A ROSEVILLE, MICHIGAN POLICE OFFICER HAD TO POSITION HERSELF BEHIND ME BECSUSE CARS WERE GOING AROUND ME ON BOTH SIDES (MY FOUR WAY BLINKERS WERE ON).THE TOW TRUCK DRIVER WAS UNABLE TO PUT THE VEHICLE IN NEUTRAL, THUS MY VEHICLE HAD TO BE DRAGGED ONTO THE TRUCK. AT THE DEALER THEY WERE UNABLE TO CHANGE GEARS AND ONCE AGAIN MY VEHICLE WAS DRAGGED OFF THE TOW TRUCK
DRIVING ON A DOWNSLOPE HEADING NORTH ON 65 GOING INTO TENNESSEE FROM ALABAMA I EXPERIENCED A LOSS OF POWER SYSTEM LIGHTS WENT OFF ALONG WITH GAUGES GOING OFF AND ON. AT WHICH TIME STABIATRAK AND TRANSMISSION LIGHTS CAME ON SAYING TO PULL OVER IMMEDIATELY.WE DID SO CALLED GM ONSTAR WHERE THEY TOLD US WE WOULD EXPERIENCE A LOSS IN POWER BUT COULD TRAVEL ONWARD. WE CHOSE TO GET TOWED, HOWEVER DUE TO THE HOLIDAY WE HAD DIFFICULTIES GETTING A TOW AND WERE FORCED TO DRIVE HOME 90 MILES AWAY. THE PROBLEM DID NOT PRESENT ITSELF AGAIN ON THE DRIVE HOME. WE TOOK IT TO A GMC DEALER IN VESTAVIA HILLS THEY PULLED OFF THE CODES BUT HAD NO REASON FOR THE ISSUE NOR WERE THEY ABLE TO GET SERVICE BULLETINS FROM GM ON THE ISSUE. I DOCUMENTED THE FINDINGS WENT HOME AND A LATER ON 11/23/18 THE PROBLEM OCCURRED AT ABOUT 130 MILES FROM THE FIRST INCIDENT. THIS TIME IT HAPPENED GOING UP A HILL AND GIVING THE CAR GAS DID NOTHING TO GET ME UP THE VERY SMALL GRADE. I HAD TO PUT IT IN REVERSE AND GET A RUNNING START AT THE HILL IN ORDER TO MAKE IT HOME. I CALLED GM AGAIN AND REQUESTED A TOW TO A SECOND DEALER IN TRUSSVILLE, AL THEY WERE UNABLE TO EVEN SEE IT UNTIL MONDAY 11/26/18. I AM VERY FEARFUL THAT IF WE HAVE TO DRIVE IT AGAIN THAT I MAY NOT BE AS LUCKY.
Problems with the Brakes
Stopping a vehicle is a vital action that often is taken for granted. After all, most cars and trucks stop when the operator presses on the brakes. When something is wrong with the braking system, it causes drivers to worry.
Just read what this owner had to say on the NHTSA website. “Bought brand new. At 14,000 miles all 4 rotors are pitted with grooves. Dealer took them apart and found nothing that could cause it. Said they were ‘weathered.’ Took it to 2 other places and said it was a manufacturing defect. Dealer won’t replace because bumper to bumper won’t cover it. It’s a defect didn’t notice until another dealer did the oil change.”
Among this person’s concern, GM also issued recall #18279 because the rear-brake caliper pistons might contain some trapped hydrogen gas. If this is in the brake system, performance is reduced and a crash is more likely. To repair it, technicians need to bleed the brake system and remove all of the gas.
From glitchy electrical systems to brakes that don’t operate properly, there’s a lot to fear when driving a 2018 GMC Terrain. If this is what premium models are made of, it might be better to go with a budget-friendly option instead. At least you will save some money when the systems malfunction.
Here are some actual complaints logged with the NHTSA about the 2018 GMC Terrain Brake Problems
MY COMPLAINT DOES NOT STEM FROM THE DEALERSHIP FIXING THE ISSUE, AS I HAVE NOT BROUGHT THE TRUCK IN YET FOR THE FIX. MY ISSUES LIES IN THE FACT THAT I HAVE TWO YOUNG CHILDREN AGES 3 AND 5 YEARS OLD. I AM NOW STUCK IN A LEASE FOR 3 YEARS KNOWING THE BRAKING SYSTEM IS UNSTABLE. THAT CAUSES ALARMING CONCERN TO ME AND MY WIFE. I DO NOT WANT TO DRIVE THIS CAR WITH MY CHILDREN IN IT AND NOW I HAVE NO CHOICE BUT TO SO FOR THE REMAINDER OF THE LEASE WHICH IS ALMOST 3 YEARS AS I JUST LEASED THE VEHICLE IN JULY. THERE IS NO GUARANTEE THAT THIS CAN’T HAPPEN AGAIN AND I THEREFORE ASK TO BE ABLE TO LEASE ANOTHER VEHICLE AT THE PRICE I AM CURRENTLY PAYING PER MONTH. THE SAFETY OF MY FAMILY IS FIRST AND FOREMOST. UNLESS I RECEIVE A GUARANTEE FROM THE MANUFACTURER THAT THIS WILL NOT HAPPEN AGAIN WITH MY VEHICLE I AM LEFT WITH MORE CONCERNS THAT ONE WHO LEASES A NEW VEHICLE SHOULD BE LEFT WITH.
I PULLED INTO OUR CARPORT. IT FELT LIKE THE CAR JUST “SPED UP AND WENT FASTER AND FASTER.” IT HIT THE FRONT OF THE CAR STRAIGHT ON. NO AIRBAGS DEPLOYED NOR DID THE FRONT END COLLISION STOP HAPPEN.
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Complaint Data
| Category | Electrical System |
| Date | Mar 03, 2023 |
| State | WI |
| Description | Temperature sensor for the engine went out... Which now affects my remote start not to work |
| Category | Engine, Service Brakes |
| Date | Jan 03, 2023 |
| State | NY |
| Description | I was coming to a stop with my vehicle and the brakes would not work. I carefully got my car home and to a shop. It was determined that the break booster pump broke which caused metal parts to go into the engine. Now my engine is blown! Bought my car brand new in 2018 and kept up with regular vehicle maintenance has 90k miles. |
| Category | Unknown Or Other |
| Date | Dec 26, 2022 |
| State | CA |
| Description | I was driving at night with my daughter on a two lane highway with no traffic. There was a sound like a gun shot or explosion in the cabin of the car. My panoramic moonroof literally exploded. The glass shattered but did not fall into the cabin. Had the glass fallen into the cabin it could have cut or blinded us or caused an accident as we were traveling at a high rate of speed. No indicators went off as the moonroof has no such indicator. We pulled over to inspect the damage and immediately saw the glass damage. I have contacted insurance for repair. Upon research it seems that this is quite common for vehicles but not enough for any type of recall or service bulletin. |
| Category | Engine |
| Date | Dec 25, 2022 |
| State | TX |
| Description | The dealer has not been very familiar with the diesel option in this vehicle. Dealer has found nothing wrong with the engine in this regard. Now the car is out of warranty and will be very expensive to fix according to outside mechanics. The car is experiencing severe blow-by when the oil filler cap is removed while the engine is running, the pressure coming out of the engine is very high. I understand this is a very bad thing to be happening. The car has an engine light on, and it will not go out. |
| Category | Power Train |
| Date | Dec 13, 2022 |
| State | MO |
| Description | While driving in the rain at about 25-30 mph I noticed a loss of propulsion and before I could turn off the main road the vehicle came to a rolling stop and would not recognize any gears. Causing us to block the roadway and had to have it towed home. Took to local car dealer they said it rdccm abnormal errors like u0422-00 and brake control module errors. Further diagnostics were need to figure out the cause and it possible that the transmision is having problems now! This should be recalled. |
| Category | Engine |
| Date | Oct 20, 2022 |
| State | FL |
| Description | Camshaft failed during driving causing vehicle to become disabled in the roadway and almost hit many times. The camshaft is being repaired by ase certified mechanic at an independent service center. A reduced power notice cam on a few minutes prior to the failure. |
| Category | Service Brakes |
| Date | Oct 14, 2022 |
| State | NJ |
| Description | Brakes go to floor an brake peddle starts to vibrate, (lost of brakes ) brake assist light comes on. Vehicle has 27000 miles . Problem started at 6000 miles an was brought to gmc service centers 3 times for same issue. They replaced 3 different parts at a total cost of1600 dollars. Brake system is being replaced one part at a time at my expense, gmc has no clue what problem is. Will not admit there is an issue? Just got vehicle back for 3rd time an 3rd new part . |
| Category | Engine, Power Train, Vehicle Speed Control |
| Date | Oct 03, 2022 |
| State | TX |
| Description | When driving the car at low speeds, or right after having been stopped for a few moments. Upon, acceleration, the car will sometimes go into a limp mode. On the dic, will be displayed a warning about how the car will have the speed reduced after 175 miles and to check the emissions system. The speed has already been reduced at that point. Also displayed maybe a warning about how the power has been reduced. Usually, if I turn off the car and wait about a minute, I can restart the car and drive at a normal highway speed again. But not always. The warning on the dic, will usually turn off if the car does return to normal speeds after about 5 - 10 miles. However, the check engine light may still stay on for several days. This problem can be a daily occurrence. I've had the car in the shop several times, and they have been unable to fix the problem. The car can be unpredictably unsafe, when speed is instantly reduced to 30 mph! |
| Category | Power Train, Service Brakes, Hydraulic |
| Date | Sep 15, 2022 |
| State | MA |
| Description | The contact owns a 2018 gmc terrain. The contact stated while driving at various speeds, the brakes became inoperable. While the vehicle was in park(p), the gear shifter inadvertently shifted into an unintended gear. The brake assist warning light was flashing. The vehicle was taken to the local dealer where it was diagnosed that the vacuum pump and brake booster needed to be replaced. The vehicle was repaired four times but the failure persisted. The manufacturer was contacted and informed the contact to take the vehicle to a local dealer if the failure recurred. There was no additional assistance provided. The approximate failure mileage was 131,000. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Sep 12, 2022 |
| State | WV |
| Description | Vehicle stuck in emergency assist mood. Without warning I couldn't slow down/stop without putting alot of my weight on the brake breaks were so hard to press down. |
| Category | Service Brakes |
| Date | Sep 06, 2022 |
| State | TN |
| Description | When trying to brake, brake pedal became extremely hard to push and repair brake assist notification and check engine light came on |
| Category | Service Brakes |
| Date | Sep 04, 2022 |
| State | GA |
| Description | Vacuum pump went out brakes hard to push and I know gmc had a recall for this issue on other vehicles as well previously. |
| Category | Service Brakes |
| Date | Aug 29, 2022 |
| State | TX |
| Description | Brake has to be pushed all the way down hard to stop, brake assist warning comes up. I've had the car for less than 2 years and it's way too new for anything to go out. Undriveable unless it's fixed. |
| Category | Air Bags |
| Date | Aug 18, 2022 |
| State | TX |
| Description | The safety restraint system warning keeps coming on and off as well as the air bag light. It happened months ago so I took it in and got it looked at and scanned. All the seatbelts were checked and the scan came back with nothing. Then it stopped for a couple months and now it has started again. Ive had 14 surgeries in the last little less than 4 years and I'm about to go into my 3rd back surgery since november. I cannot get into an accident and not have airbags as I've also had brain surgery 3 winters ago as well. I am disabled and do not have a ton of money either for fixes that aren't necessary but this safety issue is crucial to me. I see that many 2018s have been recalled for the exact same issue that I'm having however mine doesn't come up with that but it is happening to me so that should be included. I also need some direction if not as to why this is happening because I cannot afford to have a dealership, no less, replace every tiny little thing looking for the culprit at 0 an hour when I live on |
| Category | Service Brakes |
| Date | Aug 01, 2022 |
| State | IL |
| Description | While getting off the interstate, the brakes failed with no prior warning, or issues. The brake pedal became extremely difficult to depress and stopping distance was greatly increased. Could not come to a complete stop without using the emergency brake. We drove home (about 2 miles from the interstate exit) and about a half mile after the brake failure, a "service brake assist" light illuminated. Vehicle was towed to dealership the next morning. The problem was the vacuum pump exploded and caused vacuum to the brake booster to be lost, making the pedal difficult to push. Luckily this happened at 11pm and there was nobody in front of us, there definitely would have been a collision. |
| Category | Tires:pressure Monitoring And Regulating Systems |
| Date | Jul 29, 2022 |
| State | VA |
| Description | At ignition, vehicle tire pressure monitoring system indicated low tire pressure in rear right wheel of 9psi; right front tire indicated 38psi and left front and rear indicated 38psi. Driver verified pressure as good at 38psi in rear right tire with hand held gauge. While operating the vehicle on the interstate, vehicle driver experience a flat tire in the right front passenger tire. Tire pressure monitoring system indicated 41psi in right front tire (even while flat), and indicated right rear tire at 0psi even though it was visually inflated. |
| Category | Engine, Power Train, Vehicle Speed Control |
| Date | Jul 18, 2022 |
| State | OH |
| Description | I have a 2018 gmc terrain which I bought brand new from general motors. In may 2022, the vehicle started jerking/hoping and trying to stall when the speed gets to 55 miles per hour or higher. I have taken it to the dealership on three different occasions for repair and I still have this issue. General motors engineers were involved in every step of the repairs. They just do not know what is going on with the car or fix it and they are too stubborn. The dealership told me today that they cannot do anything else to the car. They also said they had a code from the engine last week and general motors said they do not know what that code means. They are forcing me to accept/drive the car in this unsafe condition. I have contacted them multiple times and they do not care. |
| Category | Electrical System, Exterior Lighting, Lane Departure: Warning |
| Date | Jun 14, 2022 |
| State | AL |
| Description | Radio, hands free calling, and light on mirror shorting out. None of them work. It's like it has a short in the wiring. |
| Category | Service Brakes |
| Date | Jun 03, 2022 |
| State | OH |
| Description | 6/3/22 I went to the grocery store which is on a four lane road. When I left the store I had no brakes. On a four lane stop and go road. The was no warning just nothing peddle to the floor and now check engine light is on. I am reading this same problem repeatedly. I love this car but this is a serious hazard and needs to be addressed. We are all driving around practically rear ending people. I was an inch from the guy in front of me thank god the light changed as I was coming up on him or I would have hit him. |
| Category | Service Brakes |
| Date | May 31, 2022 |
| State | OK |
| Description | I was driving out of town (2 hrs from home) with my 2 small children and my mother, when I tried to slow to come to a stop my breaks did not work and I almost rear ended someone. It was sudden, there were no signs that my breaks were going to mess up. When I tried to look up recalls, there were none for my vehicle but there were many statements of people who drove gmc or gm vehicles that had the same issue with the vacuum boost for the brakes around 50k miles where the breaks just quit or were hard to use. It seems to be a common issue and is very unsafe. I cannot afford to fix the issue and I don't feel as though I should have to if other terrains have been recalled, except mine which I do not understand. |
| Category | Air Bags:srs Malfunction Warning Lamp/light |
| Date | May 09, 2022 |
| State | NY |
| Description | Started car in parking lot. Warning came on saying “service safety restraint system†and airbag illumination was on. Just notified salesman as I have only had this vehicle about 10 days. Bought it used. Unfortunately. |
| Category | Seats, Visibility/wiper |
| Date | Apr 28, 2022 |
| State | TX |
| Description | My driver seat does not raise or incline so it gives me like a visibility when I'm driving. The seat needs to be raised so I have more visibility on the road while I'm driving. |
| Category | Power Train |
| Date | Apr 26, 2022 |
| State | FL |
| Description | When you're sitting at idle in gear and go to accelerate the transmission will slip out of gear into neutral then into gear after the rpms climb. This happens alot. According to the dealership this is normal based on information from a bulletin from gmc. |
| Category | Electrical System:adas:blindspot:sensors |
| Date | Apr 20, 2022 |
| State | TX |
| Description | Unknown |
| Category | Electrical System, Fuel/propulsion System |
| Date | Apr 11, 2022 |
| State | IN |
| Description | 1. 2018 terrain would not start in a parking lot. Remote was used after several attempts to start with push button failed, and after a slight hesitation , engine started. Vehicle was driven about 6 miles without incident. 2. Vehicle was driven about 10 miles the next day and start/stop engaged at a stop light but would not restart. After about 3 minutes of cycling throught the starting procedure, the vehicle started. Drove another 8 miles without incident. 3. Next morning, drove about 3 miles to intersection where start/stop engaged but would not restart. After about 30 minutes of cycling through starting procedure and an attempt to jump start was made the vehicle restarted. At this point, the vehicle was taken to romain gmc for service. A new battery was installed and other related operations. After about 10-15 miles, the vehicle would not start. Remote was attempted but it would not start. After about an hour, vehicle started and was driven back to romain avoiding the stop/ start engagement. |
| Category | Seat Belts |
| Date | Mar 29, 2022 |
| State | OH |
| Description | The contact owns a 2018 gmc terrain. The contact stated that while driving, the seat belt restraint warning light illuminated continuously while the driver's and passenger's seat belts were fastened. The dealer was informed of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 21,700. |
| Category | Service Brakes |
| Date | Mar 21, 2022 |
| State | TX |
| Description | The contact owns a 2018 gmc terrain. The contact stated that while her husband was driving 50 mph, the brake pedal was depressed and went to the floorboard. The service brake assist warning light was illuminated. The vehicle was not taken to a dealer nor independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,000. |
| Category | Service Brakes |
| Date | Feb 09, 2022 |
| State | ME |
| Description | The brakes are extremely hard to engage while driving. All 4 rotors are pitted with less than 30k miles. Doing some online research this is a common problem and should be addressed. I just did my first set of brakes at 100,000 miles on my truck. |
| Category | Power Train |
| Date | Jan 15, 2022 |
| State | CA |
| Description | 11/24/2021 buy 2018 gmc terrain, before leaving the dealership I told the seller that the engine light was on he said it was because they removed the alarm which I didn't want to buy and the light was going to be off later and told me to take the car to service on monday 11/29 so my husband took the car they repair a detail on the handle door and he said the engine light it's off so we tough what he said about the alarma, we trust the seller but on 12/26/2021 I left california to texas, I was about 4 and a half hours away the car began to lose speed and a very strange noise was heard, I stepped on the accelerator and did not raise speed, I had to step aside the freeway and the car turn on but it did not go forward or backward and no warning light was on dashboard, nothin ! The car broke down in arizona in the middle of nowhere, it's was freezing and almost got hit by a semi truck, it was a very frustrated experience. |
| Category | Engine, Fuel/propulsion System |
| Date | Dec 17, 2021 |
| State | OR |
| Description | Catalytic converter failed when driving damaging the engine. Vehicle undrivable and waited for repair at shop for over 90 days. Engine warning light keeps coming on with error code p1186 that the gmc dealer can not fix. |
| Category | Engine |
| Date | Dec 17, 2021 |
| State | OR |
| Description | Beaverton gmc did repair work on my vehicle. During the inspection they said they found the radiator leaking from a number of spots and it needed replaced. It has never leaked and did not need replaced. Why did they do it? I as for the parts but they tossed them and would not give them to me. |
| Category | Unknown Or Other |
| Date | Dec 10, 2021 |
| State | IL |
| Description | Auto-stop feature does not have a button to disable the feature. 2019 model has the disable feature and gm needs to provide a means to disable it, even if on a temporary basis. |
| Category | Electrical System, Steering |
| Date | Nov 16, 2021 |
| State | MD |
| Description | Multiple warning lights are appearing at once (automatic brake assist, forward collision assist, parking brake released) when the car is put in reverse, the radio turns off for a brief moment and the steering assist warning shows on the dash. The steering wheel snatches back in the opposite direction causing a safety concern. The car also completely cuts off after the auto-stop takes effect at red lights causing me to have to pump the brakes at least twice to re-ignite and be able to accelerate. |
| Category | Steering |
| Date | Oct 28, 2021 |
| State | NJ |
| Description | Car gives a "power steering reduced, drive with care" message after turning the wheel one direction and braking simultaneously. After message is displayed, power steering is no longer available, and this can happen while driving around a curve. Once car is powered off for longer than 1 minute, can turn back on with no problem, but problem can come back just the same. Took to gmc dealer. They recalibrated my car, but problem came back 1 month later. They said they can replace the whole electric steering system, but that may not fix the problem, as they do not know what the real problem is. Vehicle was purchased used with 50k miles. |
| Category | Service Brakes |
| Date | Oct 17, 2021 |
| State | FL |
| Description | The vehicle experienced a sudden loss of braking and displayed a “brake assist “ fault message. The check engine light has illuminated. The sudden loss of braking was in a residential neighborhood traveling at 35 mph. I was turning during the loss of braking and was able to narrowly avoid collision with the cars at the intersection because I could not slow to a safe speed. The fault codes have not been read by the dealership yet nor has the repair been completed. |
| Category | Fuel/propulsion System |
| Date | Oct 08, 2021 |
| State | LA |
| Description | Yesterday morning I noticed a smell of gas around my car. I looked and didn't see anything. I drove to work. Once I got back to my vehicle after work I could smell gas as I approached my vehicle. I looked under my car and noticed a puddle of gas. I went to the gas station to put enough fuel for me to make it home in my vehicle and as I was putting the gas I noticed a drip under the vehicle. Once I got home and parked my vehicle I looked under the car and there was a rapid and steady drip coming from the fuel tank. The same make, mode and year of my vehicle has been recalled for this. |
| Category | Power Train |
| Date | Aug 20, 2021 |
| State | IL |
| Description | The turbine shaft in the transmission broke without warning. The part could have failed in an intersection leaving the vehicle in the middle of the road and potentially causing an accident as the vehicle was unable to move under its own power. Luckily it failed going down the interstate and my wife was able to safely coast to the shoulder. Yes, the vehicle was disassembled by the dealer and the broken part discovered. There was no warning that this would happen. The ironic part was that the vehicle was in to the dealer the day before for a emissions recall, a check engine light (emissions related) and a routine maintenance front end alignment and left my wife stranded the next day. |
| Category | Electrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Jun 01, 2021 |
| State | MI |
| Description | The "service brake assist" issue in other 2018 gmc suvs is happening in the 2018 gmc terrain, but it is not part of the recall. Our brakes became extremely difficult to press right as we were turning onto the on ramp of an expressway. Thankfully we were smart enough to pull over and not get on the highway. Had we done so, I may not have been here to type this complaint. The brakes be come extremely difficult to press and that message shows. Dealership is going to charge me 0 to replace a vacuum pump - they were not interested in the information I have around this issue in other gmc suvs since it isn't a formal recall on the terrain. I could have died yesterday due to this braking issue. I've owned this car for 3 months. |
| Category | Engine, Power Train, Unknown Or Other |
| Date | Mar 29, 2021 |
| State | TX |
| Description | My auto started leaking some kind of oil. Not sure what kind but I can see accumulation on driveway concrete pad. Had motor oil & filter changed in case it was a o-ring or not tight enough. It continues to leak. |
| Category | Power Train |
| Date | Mar 23, 2021 |
| State | FL |
| Description | My 2018 gmc terrain sle has 41668 miles and has been serviced as needed. Anyhow, sometimes when I am driving, I can feel the power train stall out when driving intermittently. This concerns me as a single parent with a 10 year old child that goes everywhere with me. I just want my vehicle to be safe. |
| Category | Service Brakes |
| Date | Mar 21, 2021 |
| State | GA |
| Description | Braking assist message is appearing and braking is extremely hard at low speed. You have to push down hard on brake to get car to stop. |
| Category | Power Train |
| Date | Mar 10, 2021 |
| State | MI |
| Description | Tl* the contact owns a 2018 gmc terrain. The contact stated that while driving at various speeds, the vehicle stalled intermittently with the check engine warning light illuminated. The contact had taken the vehicle to hillsdale buick gmc (99 w carleton rd, m-99, hillsdale, mi 49242) on multiple occasions to have multiple repairs performed on the vehicle including the replacement of the ecm, several fuel injectors, and multiple computer updates performed however, the failure persisted after each visit. The manufacturer was notified of the failure and referred the contact to nhtsa for assistance. The vehicle was not repaired. The failure mileage was approximately 90,000. |
| Category | Electrical System, Service Brakes |
| Date | Feb 25, 2021 |
| State | OH |
| Description | When restarting after vehicle "auto stop" I am getting "service brake assist" and occasionally "service esc" warnings. These warnings were associated with brake failure in gm suv's and pickups and were subject to a recall. No such recall exists for the terrain. I haven't yet experienced a brake failure but gm seems to want to wait until I do to fix the problem. |
| Category | Service Brakes |
| Date | Jan 31, 2021 |
| State | FL |
| Description | My 2018 gmc terrain brakes did not work when coming to a stop at stop lights which caused me to rear end the car in front of me. There was no warning on my suv nor did I receive a recall on this matter. This happened twice to me in this same vehicle where the brakes did not respond at a low speed causing an accident. This accident just happened to cause damage to my vehicle and the car in front of me. |
| Category | Electrical System, Unknown Or Other, Vehicle Speed Control |
| Date | Jan 06, 2021 |
| State | GA |
| Description | The service stabilitrak light continues to come on. When it does, almost all of the lights on the dash light up and the car puts itself in neutral and shuts off. This has happened 5 times in the past two weeks. Twice with my [xxx] in the car. Parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). The car was purchased 12/23/2020 and it first shut off with the service stabilitrak warning 12/31/2020. I've taken it to the dealership for repair. They replaced the front right wheel sensor today and immediately after leaving their lot, it shut off twice. I did a search on the vin and found that this vehicle had issues at 11k miles and 27k miles. Now again at 55k miles. The car just shuts itself off while driving. First time it happened, I was rounding a corner in high traffic and in mid turn, the car shut off. I was almost hit by several cars. This vehicle is dangerous. It happened once while on the highway with my 15 month old in the car and today it happened twice with her in the car. |
| Category | Electrical System |
| Date | Jan 02, 2021 |
| State | TX |
| Description | Car shuts off completely at a stop and no power at all untill it is jump started. |
| Category | Vehicle Speed Control |
| Date | Dec 04, 2020 |
| State | KY |
| Description | Tl* the contact owns a 2018 gmc terrain. The contact stated that while pulling into a building parking while depressing the brake pedal, the vehicle accelerated, the contact turned the steering wheel and missed hitting the building. The contact stated that she was not able to control the vehicle while depressing the brake pedal, as a result, the contact crashed into a post. In addition, the contact stated that she shifted into park, the vehicle continue to rolled. The contact engaged the emergency brake and the vehicle came to a stop. The contact stated that she did not noticed any warning lights illuminated because the failure occurred fast. The contact did not sustained injuries. A police report was filed. The vehicle was towed to don moore chevrolet buick gmc, 3232 villa point, owensboro, ky 42303 (270) 215-1953, but was not yet diagnosed or repaired. The manufacturer was made aware of the failure and provided a case number. The failure mileage was approximately 15,000. The vin was not available. |
| Category | Unknown Or Other |
| Date | Nov 24, 2020 |
| State | TX |
| Description | Driving 50mph on an overpass, sunroof exploded. |
| Category | Service Brakes |
| Date | Sep 13, 2020 |
| State | MI |
| Description | The vacuum pump failed for the second time in less than twelve months. Both times there was no brakes at all when they failed. Both repairs were performed by gmc dealers. Failures happened while the terrain was being driven. |
| Category | Power Train, Unknown Or Other |
| Date | Sep 10, 2020 |
| State | PA |
| Description | The car keeps revving and doesn't shift into gear. You have to lift your foot off the gas pedal and give it a few seconds and them press it again. However when you press the gas again the car jumps into gear causing the steering wheel to jerk either left or right. It either revs too high or it feels like it downshifts. This last time, 9/8/20, I just reversed out of my driveway onto my residential street, going about 18 mph when the car would not shift into 2nd gear. When it jerked into gear it jerked the steering wheel and it caused me to hit a parked car just 4 doors down from my house, causing 00 worth of damage to my terrain likely totaling the 2010 corolla I hit. I have had a clean driving record for 30 years until now. Gmc will not own fault and now my insurance will go up as well for something that really was not my fault. |
| Category | Electrical System, Engine, Service Brakes |
| Date | Sep 03, 2020 |
| State | IL |
| Description | My 2018 gmc terrain has major issues that almost caused me to hit a wall on the expressway due to a brake assist issue that other owners have a issue with and gmc has done nothing to help the buyers , where can we the buyers get help with issues gmc is well aware of?? |
| Category | Service Brakes |
| Date | Sep 02, 2020 |
| State | MI |
| Description | I purchased a brand new 2018 gmc terrain (vin no. [xxx]) two years ago. The vehicle has approximately 50,000 miles on it. On august 6, 2020, my husband and I were traveling with our 2-year-old son to attend an out-of-state funeral. Traveling around 75 mph on the highway, the brakes failed us. The pedal became entirely stiff making it nearly impossible to slow down and stop. It took considerable force to bring the vehicle to a stop. Remind you, I was traveling with my 2-year-old son. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr |
| Category | Electrical System, Unknown Or Other, Vehicle Speed Control |
| Date | Aug 20, 2020 |
| State | NC |
| Description | Radio plays random radio stations and will not allow radio to be turned off when vehicle is turned off ( no power to the vehicle, doors are opened and the fob is over 500 ft away). Radio screen flashes to a blank screen. Does not read contact information for cellphone connected to vehicle. Will not allow phone calls to be made and will continue to play music through radio and car speakers while phone is engaged in a telephone call ( once call is able to be placed). Android auto feature stopped working. Vehicle will slip out of gear and randomly put self into an overdrive. Vehicle will not accelerate despite gas petal being almost to the floor and then will jump rapidly and accelerate quickly. Vehicle smells like rubber is burning under the hood at various times. |
| Category | Air Bags |
| Date | Jun 24, 2020 |
| State | OK |
| Description | I was sitting at a red light in the left hand turn lane. A truck ran their red light hitting another truck sending both of them crashing into my vehicle. The first truck struck the front bumper at the headlight & skid all the way down the side of the vehicle then the other truck was slammed into the side of my vehicle. All the damage was on the driver side of the car. My car was moved over into the next lane but no air bags went off. This happened on a hwy where the speed limit is 65. The truck running the red light was going at least that fast and never hit their brakes. *tr |
| Category | Service Brakes |
| Date | Jun 15, 2020 |
| State | LA |
| Description | My 2018 terrain has 51138 miles. While driving on the interstate my brake system locked and I was unable to stop. I had to coast to a safe speed and pull my park brake to come to a stop. Because my bumper to bumper warranty is out the dealership is charging me. The vacuum pump is out. Even the technician acknowledged the part was defective and acknowledged it happened really early on in my vehicles mileage but is still saying it is my cost to replace. I asked repeatedly for the part number so I could compare that part number to the part that was recalled on the 2018 gmc trucks and the dealership and gm refused to give me the part number. *tr |
| Category | Electrical System, Engine |
| Date | Mar 01, 2020 |
| State | CT |
| Description | Recall on the engine block heater. The dealership is unable to get the part to replace. I took in over 6 months ago and still have nothing. |
| Category | Air Bags |
| Date | Jan 23, 2020 |
| State | OH |
| Description | When the side curtain airbag went off it burned a hole through my daughter's coat and shirt causing 2nd-3rd degree burns. |
| Category | Engine, Unknown Or Other |
| Date | Dec 05, 2019 |
| State | MI |
| Description | The new auto stop that shuts off the motor when you're at a red light doesn't work properly. Sometimes it shuts off, but most of the time it doesn't been to the dealer two times and the radio will not come on at times even though gm has performed updates on these problems. The problems still exist |
| Category | Electrical System, Unknown Or Other |
| Date | Nov 16, 2019 |
| State | IN |
| Description | My car just completely shut down out of nowhere. It has happened twice when I was slowing for traffic and when I was in a parking lot. The first time I couldn't get out of the car because the door wouldn't unlock. Then the power came on but the car would not turn over. It has push button gear shifts and would not go into neutral. I had to call the police to assist until the car was towed because I was on a very busy and dangerous street. I honestly was scared someone was going to slam into me. The second time I was looking for a parking spot and it stopped. Luckily I always keep the doors unlocked since first incident had to be towed both times. As of today it is still at the dealer trying to be fixed for a second time. They 'thought' they fixed it the first time but it happened again. The dealer has had my car since october 17. They claim they know what it is. They replace some engine module and are now waiting on a push button for the gear shift. |
| Category | Electrical System, Fuel/propulsion System |
| Date | Oct 22, 2019 |
| State | TX |
| Description | Screen went black and warning chimes and seat vibration did not go off when backing up. Had to file a claim with insurance to fix my dented bumper. I also experience issues with the audio buttons on the steering wheel. I am not able to change the song in I am on apple play and there is always a delay when changing radio stations. |
| Category | Electrical System |
| Date | Sep 30, 2019 |
| State | FL |
| Description | The screen on the dash which includes the radio and back up camera goes white at random times and does not work. I have had the radio/screen replaced and it still does it. I have had many updates with the screen. |
| Category | Seats |
| Date | Sep 04, 2019 |
| State | NC |
| Description | I entered the vehicle and sat in the front passenger seat. When I sat down and started to put on my seat belt, I heard a loud pop and the seat became unstable and rocked back and forth. This occurred before the vehicle was in motion. I looked under the seat and noticed a bolt had snapped on the bottom seat frame. |
| Category | Power Train |
| Date | Aug 13, 2019 |
| State | FL |
| Description | Tl* the contact owns a 2018 gmc terrain. On several occasions, while attempting to accelerate from a stop sign, the vehicle stalled. The vehicle would restart after several minutes and the check engine warning indicator illuminated. The vehicle was taken to tasca buick (510 e nasa blvd, melbourne, fl 32901, (321) 247-7124) where it was diagnosed that the transmission needed to be replaced; however, the part was on backorder. The manufacturer was not contacted. The failure mileage was 10,000. |
| Category | Unknown Or Other |
| Date | Jul 31, 2019 |
| State | AR |
| Description | When veering or steering into another lane, left or right, the safety alerts, I. E. The tug of the steering wheel and vibration of seat, are not working properly. For the first year of ownership of this vehicle, this feature worked fine. However, in the past few months, it has quit working or works sporatically but when working sporatically, does not work as it should. The dealership where I purchased it is unable to fix it stating that in "updating" the programming in my car, this feature was weakened (diliberately because gmc intended to weaken the feature stating the reason was because some drivers were using this feature as an auto-drive). I bought this vehicle, one of the reasons being that it offered this feature and now the feature doesn't work the way it did when I bought it. |
| Category | Unknown Or Other |
| Date | Jul 18, 2019 |
| State | NY |
| Description | While driving, the infotainment system goes black, no audio - then reboots after a minute or two. I have detected a burning smell as well, but cannot determine if it is coming from my vehicle or outside. This has happened 5 times and the dealer is telling me they can not replicate or find anything wrong. Very frustrating!!! This has happened shortly after leaving home, while driving on city roads, after driving a while, on the highway, stopped at a red light. There is so specific time or frequency that this occurs. This first happened within 300 miles of when I first leased, up to a week ago sunday, july 7. Total of 5 times in the past 10 months! |
| Category | Suspension, Wheels |
| Date | Jul 08, 2019 |
| State | TX |
| Description | Tl* the contact owns a 2018 gmc terrain. While driving 80 mph, the rear passenger tire shook and vibrated loudly. The contact took the vehicle to ed bozarth chevrolet (2001 s havana st, aurora, co 80014, (720) 746-2716) where it was diagnosed that the tires were faulty. Both rear tires were replaced, but the failure continued. The manufacturer was not notified. The failure mileage was unknown. |
| Category | Unknown Or Other |
| Date | Jul 08, 2019 |
| State | PA |
| Description | I was notified of my dealer of recall n192217490. Which is a serious issue and it's not on your list wondering why your list is lacking you're supposed to be the authority on recalls but yet on star notified my dealer of this recall and it's a transmission issue or clutch issue which is serious why is it not on your list how can I trust your company to have a thorough listing of all recalls when this wind is not even on can't wait to hear your explanation |
| Category | Engine, Power Train, Vehicle Speed Control |
| Date | Jul 04, 2019 |
| State | TN |
| Description | Was leaving a parking spot. Vehicle reversed fine, put it in drive and it began to jerk and did not accelerate properly. Made it to the next aisle to park it and get out of way. Once parked, shut off vehicle. Started it. Reversed it and it would only rev up, did not reverse. Put it in drive and it jerked forward, hard and kept jerking as I pulled forward. Parked it again and turned it off. Called dealership, who called a tow service to tow it to them. Attempted to show tow guy the issue at his request, upon his arrival, put it in reverse and it revved up briefly then jerked into reverse. Had to move vehicle to clear area to get it on the tow truck so I put it in drive and it began to jerk constantly and barely accelerating as I drove and felt and sounded like it was going to shut off (but didn't) before I made it to where I could park again. Luckily I was in a parking lot and not on the road. I've had this vehicle exactly a month. Very scary. |
| Category | Service Brakes |
| Date | May 29, 2019 |
| State | NY |
| Description | Bought brand new. At 14,000 miles all 4 rotors are pitted with grooves. Dealer took them apart and found nothing that could cause it. Said they were "weathered". Took it to 2 other places and said it was a manufacture defect. Dealer wont replace because bumper to bumper wont cover it. Its a defect didnt notice until another dealer did the oil change. The dealer in february said they werent like that in february. |
| Category | Steering, Suspension |
| Date | May 21, 2019 |
| State | VA |
| Description | The vehicle was in motion making a right hand turn and in the turn the operator lost control of the vehicle causing her to strike a curb then head for oncoming traffic. When it was all said and done it looked like the ball joint had failed causing the loss of control. A bystander said he heard a loud pop and looked up and witnessed the vehicle slide into the curb and then see the front left tire lock up and the vehicle come to a stop. |
| Category | Power Train |
| Date | Apr 17, 2019 |
| State | OH |
| Description | Transmission fails to down shift after accelerating in traffic. Rpm legal 2200 rpm at 40 mph for over a mile before dropping to correct 1200 rpm for that speed. |
| Category | Electronic Stability Control, Engine, Power Train |
| Date | Apr 12, 2019 |
| State | PA |
| Description | While the vehicle is in drive it loses propulsion without notice. The vehicle stays in drive. The vehicles rpm increase as your foot is on the accelerator but the vehicle doesn't continue to move. The only way to regain propulsion is to completely shut the vehicle off and then start up again. |
| Category | Electrical System |
| Date | Apr 08, 2019 |
| State | OH |
| Description | Rear door electric locking system does not work. Also could not entrr car after car wash as all other doors were inoperable. |
| Category | Electrical System |
| Date | Apr 08, 2019 |
| State | OH |
| Description | Wiring harness not weather sealed n shorted out after dealer washed car on delivery |
| Category | Unknown Or Other |
| Date | Apr 08, 2019 |
| State | OH |
| Description | Transmission locks up and will not shift into higher gear. This has happened several times while driving. |
| Category | Power Train, Unknown Or Other |
| Date | Apr 02, 2019 |
| State | MD |
| Description | The car automatic braking system locked up as driving on highway. Could not get car to move. |
| Category | Power Train:clutch Assembly |
| Date | Apr 02, 2019 |
| State | MD |
| Description | Tl* the contact owns a 2018 gmc terrain. When driving downhill, the vehicle stalled and would not accelerate. There were no warning indicators illuminated. The contact pulled the vehicle over and had it towed to anchor buick gmc (1 automotive blvd, elkton, md 21921, (443) 406-4623) where it was diagnosed that the transmission clutch needed to be repaired. The vehicle had not been repaired. The manufacturer was notified. The failure mileage was 4,200. |
| Category | Steering, Wheels |
| Date | Mar 29, 2019 |
| State | MI |
| Description | While driving on a snow- covered road with any amount of snow, the snow gets packed inside of the wheels and throws the wheel balance off causing the steering wheel to shimmy badly at highway speeds. I have to remove the snow pack evvery day, and I believe that this is an aerodynamic design flaw with the wheels where the snow doesn't get blown out of the wheel while the car is in motion. |
| Category | Engine, Service Brakes |
| Date | Mar 21, 2019 |
| State | SC |
| Description | I got a diagnostic alert: service the enging and transmission system in your 2018 terrain within 7 days. The code was p050f. I have a little over 10,000 miles on here. |
| Category | Electrical System, Service Brakes, Unknown Or Other |
| Date | Feb 27, 2019 |
| State | TX |
| Description | I have around 6 to 7 month with the vehicle and since day one it made a weard noise in the engine transmission area and the vehicle doesnt respond and perform well I took it to the dealership and at first they stated it was something with the transmission and then they started giving me manydiferent excuses and that it was normal but still the suv wouldnt respond I called gm and they opened a ticket but after that they said they could not do anything about it in other words they told me I had to deal with the issue. Yesturday feb 26,2019 the suv started having worst problems as to where it would not run mor then 33 miles a hour it started shaking rpms going wild the vehicle only has 5500 miles on it. I dont know what to do out of this time I have with it the vehicle has been more timed at the dealership than with me |
| Category | Unknown Or Other |
| Date | Feb 22, 2019 |
| State | NJ |
| Description | When I drive my car after coming out of reverse the car revs up between 35 and 45 rpms. This is when it is going about 25 mph. When I remove my foot from the gas the car jerks violently forward and rpms drop to 25rms. When I give it some gas the rpms go up again to the 35-45 rpm. The only way to get this to stop is to pull over, put the car in park, turn off the car and open the door. I let it sit for about 10 min and then turn it back on and drive. I have brought it to the dealer several times and they keep telling me there is nothing wrong that when they plug it in everything comes back fine. I have had other people in the car and it has happened with witnesses so I am not imagining it. This is a brand new vehicle and started happening a few days after I got it. The date I am giving of when it happened is the latest one - it started 8/18. |
| Category | Electronic Stability Control |
| Date | Feb 18, 2019 |
| State | IN |
| Description | Continue to experience radio resetting (completely shutting down and resetting giving you the gmc logo) as you drive down the road, with phone connected with usb and without. Continue to experience usb not producing enough power to my phone to run waze from the usb port under the radio. Phone calls will fade in and out between the radio and the phone call... Being connected via bluetooth to the truck. Continue not being able to answer the calls via bluetooth. Truck has been into 2 different dealerships.... Both have "reset" the system... But it continues to do the same things... Or something new every week. Parts have been ordered to replace usb port... Still waiting. Bought the car new.... Been ongoing... Been in the dealerships 10-15 times now. No solution |
| Category | Fuel/propulsion System, Unknown Or Other |
| Date | Feb 11, 2019 |
| State | GA |
| Description | My vehicle has been making a noise every since the day of purchase. It started as a vague sound and has since gotten worse. The noise is coming from the rear exhaust. At certain speeds of travel the noise gets worse. I have done a visibility check of the rear exhaust pipe and noticed the assembled exhaust where it was welded is loose and shaking. I'm not for sure if this is where the noise is coming from but it could use some investigation. I purchased my vehicle with no mileage about 5 months ago from hennessy gmc in morrow georgia. |
| Category | Electrical System |
| Date | Jan 28, 2019 |
| State | AL |
| Description | The navigation/media center will either go completely black or completely white screen even when backing up you lose the camera and can't shut off the radio. If the screen goes white during evening driving the reflection of the windshield is so severe I can't drive and the system will not shut off when the power button is depressed. I have taken it to dealership, they replaced the radio once. It is doing it again less than a month later. Gmc said they know about this issue with the vehicle but do not know why or have a fix. In the mean time I am to drive my vehicle since they do not see this as a safety concern. I have attached a photo from yesterday I was in the process of backing up when the whole screen went black. I was backing out of my driveway onto a city street. When we got to our destination and shut the car off the radio stayed on even once we exited the vehicle and shut and locked the doors. I am worried about the potential of a fire hazard as well. |
| Category | Engine, Power Train, Vehicle Speed Control |
| Date | Jan 14, 2019 |
| State | NJ |
| Description | My vehicle is stalling and stuttering while trying to accelerate. It also does the same when decelerating. The truck will jerk and stutter. Also making noise like a vacuum cleaner while this is going on. I just purchased this vehicle in september 2018 and it has been going on since november 2018 |
| Category | Steering |
| Date | Dec 20, 2018 |
| State | PA |
| Description | When I am driving the power steering doesnt work well and the steering is hard to turn and keep vehicle in its lane it also does not come back to the strait position or center if its turning left you have to bring it straight and it is hard to turn so it goes back and forth roughly I feel it lookslike I am drunk driving or something is wrong with the operator but its in the steering maybe the speed sensing part or something but the service center at the dealership says it drives the way it is supposed to it is when I am driving with the gas on so it seems to be speed sensing |
| Category | Visibility/wiper |
| Date | Dec 19, 2018 |
| State | NJ |
| Description | At night while stopped, as you shift the car into reverse, the rear view camera display is blinding bright. Its bright light is being reflected by the windows back into the car, making it impossible to see out the windows of the vehicle. While other car functions - radio, phone, and navigation - which all use the same display screen as the backup camera, dim themselves for night use, the rear view camera display is as bright at night as it is during the day, causing this issue. This is a permanent, repeatable issue. |
| Category | Back Over Prevention: Sensing System: Camera, Visibility/wiper |
| Date | Dec 11, 2018 |
| State | IN |
| Description | Tl* the contact owns a 2018 gmc terrain. While driving at night and attempting to back into the driveway, the back up camera was too bright and was difficult to see. The contact stated that the side view mirrors did not help due to the tinted windows. The vehicle was taken to schepel buick gmc (219-472-1449, located at 3209 lincoln hwy, merrillville, in 46410) where the technician confirmed that it was a safety issue, but stated that there was no remedy. The manufacturer was made aware of the failure and stated that nothing could be done. The contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 300. *tt*jb |
| Category | Electrical System, Engine |
| Date | Nov 27, 2018 |
| State | LA |
| Description | Tl* the contact owns a 2018 gmc terrain. The contact stated that the vehicle's electrical system failed. The vents located near the instrument panel emitted a strong burning odor when the heating system or air conditioning system was activated. In addition, the front end of the vehicle exhibited a strong vibration that caused the steering wheel to vibrate. Furthermore, when the rear hatch door was closed, the rear hatch door light remained illuminated. The contact stated that the rear driver's side hub clips separated. On star performed a diagnostic and provided the contact with diagnostic case number: 109309958. The vehicle was taken to rainbow northshore buick gmc (2925 north highway 190, covington, la 70433, (888) 494-1484) for inspection. The dealer only cleared the on start connectivity codes and informed the contact that there was a defective module. The manufacturer did not have a remedy for the failure. The vehicle was not repaired. The manufacturer was contacted. The approximate failure mileage was 4,000. |
| Category | Power Train |
| Date | Nov 26, 2018 |
| State | NJ |
| Description | In 25 mph residential areas transmission doesnt feel like it is shifting right, you can feel the change and hear it while driving, then get transmission hot idle engine alert. Took to dealer no codes shown, happens consistently |
| Category | Electronic Stability Control, Engine, Power Train |
| Date | Nov 25, 2018 |
| State | AL |
| Description | Driving on a downslope heading north on 65 going into tennessee from alabama I experienced a loss of power system lights went off along with gauges going off and on. At which time stabiatrak and transmission lights came on saying to pull over immediately. We did so called gm onstar where they told us we would experience a loss in power but could travel onward. We chose to get towed, however due to the holiday we had difficulties getting a tow and were forced to drive home 90 miles away. The problem did not present itself again on the drive home. We took it to a gmc dealer in vestavia hills they pulled off the codes but had no reason for the issue nor were they able to get service bulletins from gm on the issue. I documented the findings went home and a later on 11/23/18 the problem occurred at about 130 miles from the first incident. This time it happened going up a hill and giving the car gas did nothing to get me up the very small grade. I had to put it in reverse and get a running start at the hill in order to make it home. I called gm again and requested a tow to a second dealer in trussville, al they were unable to even see it until monday 11/26/18. I am very fearful that if we have to drive it again that I may not be as lucky. |
| Category | Power Train |
| Date | Nov 19, 2018 |
| State | LA |
| Description | Tl* the contact owned a 2018 gmc terrain. While driving approximately 40 mph, the vehicle jerked backwards and "transmission hot auto engine" illuminated. The vehicle was taken to rainbow northshore buick gmc (888-525-9150, located at 2925 n hwy 190, covington, la 70433) to be diagnosed, but the failure could not be duplicated. The manufacturer was notified and stated that there was no failure. The failure recurred and the vehicle was taken back to the same dealer. The dealer admitted that they knew about the failure, but there was no remedy. The contact traded in the vehicle for a different year, make, and model. The contact called the better business bureau and was advised to call nhtsa. The failure mileage was approximately 3,000. |
| Category | Fuel/propulsion System |
| Date | Nov 18, 2018 |
| State | IN |
| Description | Leaking diesel fuel line while running, parked and in gear. Second diesel terrain fleet vehicle to leak fuel; other colleague had the same issue recently and was asked if someone cut the fuel line. Now, mine is leaking. |
| Category | Unknown Or Other |
| Date | Oct 31, 2018 |
| State | FL |
| Description | 1. Lane departure warning only works with hands off the steering wheel. Gm refuses to fix it as they said they designed the vehicle this way. Who in their right mind drives with hands off the steering wheel, we bought this feature for our young drivers to have them reminded if they drift out of their lane. 2. Warning window about distracted driving displays on the radio screen while driving, so you have to take your eyes off the road to push ok to get rid of it. Gm refuses to do anything about that either. 3. Seatbelts are non adjustable heightwise and lengthwise. They are ok for tall people, for me being 5'4 they are uncomfortable and rub my neck. So I have to drive without them. Gm in 2018 designed all their gmc and buick vehicles this way, to save money, I am sure. These type of unadjustsble seatbelts were used back im the 80's. |
| Category | Unknown Or Other |
| Date | Oct 22, 2018 |
| State | AR |
| Description | Their is a start/stop feature in this model where the car automatically shuts off when the vehicle starts. I'm told it's for fuel efficiency. One day I stopped at a stop sign which happened to be on a small hill. The car stopped and began rolling backwards. It scared me and I thought I would hit the car behind me. I immediately took my foot off the brake to make the car re-start, then immediately stepped on the brake. I don't think we should sacrifice safety over fuel. If only there was an option to disable this function. I was scared for the people who were behind me. Scary situation to be in! |
| Category | Service Brakes |
| Date | Oct 18, 2018 |
| State | NY |
| Description | Takata recall my complaint does not stem from the dealership fixing the issue, as I have not brought the truck in yet for the fix. My issues lies in the fact that I have two young children ages 3 and 5 years old. I am now stuck in a lease for 3 years knowing the braking system is unstable. That causes alarming concern to me and my wife. I do not want to drive this car with my children in it and now I have no choice but to so for the remainder of the lease which is almost 3 years as I just leased the vehicle in july. There is no guarantee that this can't happen again and I therefore ask to be able to lease another vehicle at the price I am currently paying per month. The safety of my family is first and foremost. Unless I receive a guarantee from the manufacturer that this will not happen again with my vehicle I am left with more concerns that one who leases a new vehicle should be left with. |
| Category | Engine |
| Date | Oct 17, 2018 |
| State | MS |
| Description | The auto stop feature is a safety hazard. On several occasions when foot is taken off brake it is slow to merge into traffic, and being in south louisiana even with ac on hi it still shuts down at times. |
| Category | Air Bags, Engine, Power Train |
| Date | Jun 22, 2018 |
| State | NE |
| Description | First issue with the vehicle was a separation of the dash near and around the passenger side airbag. Unknown at this time if the airbag has been compromised. I won't know until the vehicle would be involved in an accident. The second issue involves the vehicle while in park. I am able to push the vehicle and it will actually move forward. There is also a very hard shift while the vehicle is in motion. This occurs usually between 2k and 3 k rpms. The vehicle will actually jerk as it is trying to shift. |
| Category | Air Bags |
| Date | Jun 22, 2018 |
| State | IL |
| Description | This is a complaint against recall n182155400. My husband a cpd police sergeant was driving home from work on june 17, 2018 nb on 111th street (public street) when he was hit going 30 mph by an unlicensed driver hitting him on the front driver side: bumper/tire/door. To his dismay the air bags did not deploy. Luckily he had his take home radio in the car to call for immediate assistant. We were not aware of the recall until we received the onstar june diagnostic report on june 19, 2018 and then a phone call on june 20, 2018 from gmc haggerty to schedule service for the recall. Unfortunately, we cannot address the recall since the gmc will be in the auto shop for the next 2 weeks being repaired. This explains why the air bags did not deploy during the time of the accident - when they are needed the most. We filed a claim online with our insurance d48 1451-d03-13b state farm under claim number 13-01f8-89b on june 17, 2018. We do not have estimates from the auto shop at this time. |
| Category | Seats |
| Date | Jun 03, 2018 |
| State | TX |
| Description | Manuel lever to lift lower and raise the height keep coming off the track . This will be the second time , that I have to go to the dealership to resolve this issue. |
| Category | Unknown Or Other |
| Date | May 18, 2018 |
| State | NJ |
| Description | There is no way to deactivate the auto / stop feature; I consider each user should have the option to activate or deactivate this option. |
| Category | Electrical System, Electronic Stability Control, Power Train |
| Date | May 16, 2018 |
| State | MI |
| Description | Vehicle was in service for 9 days for- (as identified on the information system) transmission, stabilitrak, parking assist and a message "the vehicle was unsafe to drive". On friday, may 12, 2018 I picked up vehicle from jim causley after repair and replacement as indicated on the service report. I drove no more that 15 miles and the vehicle jerked, stalled, made loud noises and smelled of something burning. The vehicle went from 35mph to 5mph. The vehicle would not accelerate beyond 10-15mph. I had to have the vehicle towed to my residence. On tuesday, may 15, 2018 I had it towed to jim causley. This is a continuation of the first complaint #11091743. |
| Category | Electrical System, Electronic Stability Control, Power Train |
| Date | May 12, 2018 |
| State | MI |
| Description | Addition to report 11091743. The vehicle was serviced for warning of transmission, stabilitrak, parking assist and notification that vehicle was unsafe to drive (may 2, 2018). Vehicle picked up (may 11, 2018) after series of repairs. I drove approximately 15 miles and the vehicle began jerking and stalling. At the final jerk the vehicle went from 35 mph to 5mph and would not accellerate. There were several loud noises and a burning smell. The vehicle had to be towed to my residence. When I picked up the vehicle from jim causley I asked if it was safe to drive. I received no response. I asked about the repairs and I was told there were some loose wires and minor adjustments. Once again my life was put in jeopardy because of a vehicle failing to operate while in heavy traffic. |
| Category | Electrical System, Electronic Stability Control, Power Train |
| Date | May 04, 2018 |
| State | MI |
| Description | Stopped at a light to make a left turn. The vehicle jerked, then shifted from drive to park. The info system gave me the following messages: transmission, stabilitrak and parking assist. I turned the vehicle off and tried to restart it. I got a message that said "this vehicle is unsafe to drive.:" at this time non of the gear options were available. A roseville, michigan police officer had to position herself behind me becsuse cars were going around me on both sides (my four way blinkers were on). The tow truck driver was unable to put the vehicle in neutral, thus my vehicle had to be dragged onto the truck. At the dealer they were unable to change gears and once again my vehicle was dragged off the tow truck prior to this incident. I reported to the dealer the rocky, bouncy, pulling ride which made the vehicle hard to control. I also reported the jerking while driving and in the auto stop. Despite all of my verbalizations of the concerns, they, wrote the work orders in dealer language and only addressed what they wanted. |
| Category | Engine, Unknown Or Other |
| Date | Apr 16, 2018 |
| State | MI |
| Description | Purchased a brand new gmc terrain. 12 days and 460 miles later the service engine soon light came on. Took it to dealership for a p050f. This is code for a leak in the booster. They did not repair anything, just checked for leak and reset engine light. As I read more, the problem affects the brakes ability to function properly increasing danger to driver. There is also defective stop/idle on the engine that no longer works. I was just driving down the road in town when it popped on. Gm and young's have refused to refund this defective vehicle. |
| Category | Unknown Or Other |
| Date | Feb 14, 2018 |
| State | FL |
| Description | Driving over a bridge over water,a loud explosion happened. At first I did not know what it was,until I heard wind blowing from the moon roof area. The glass on the roof exploded and sent glass down ward. Luckily I had the moon roof shade closed or the glass would have came down on me. I nearly lost control. The weather was dry with a overcast sky. The traffic was very light. It was not possible for any foreign matter to hit the glass. I ammediately drove the vehicle to the gmc,where I purchased it.( dixie buick gmc). My vehicle only has 2040 miles on it. This was a saturday and the service dept. Was closed. Spoke to the sales manager,who said he never seen anything like this before. He gave me a loaner car to use. The service dept. Called on monday,and stated that the was no defect,and I or my insurance co, would have to pay. I called gmc customer support and they stated that they would do what the service dept. Said. So they will not cover it. Finally today I called my insurance co. And looks like they also will not cover it. I'am still waiting for a final decision from state farm ins. My vehicle was traveling south on interstate 75 in south west florida in ft. Myers. |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Feb 05, 2018 |
| State | FL |
| Description | Tl* the contact owns a 2018 gmc terrain. While driving at 70 mph, the contact heard an explosion and coasted the vehicle to the side of the road. The contact noticed that the moonroof glass had shattered. There were no injuries. The vehicle was taken to dixie buick gmc (at 14565 s tamiami trail, fort myers, fl 33912 and was informed that they could not locate a failure. The vehicle was not diagnosed or repaired. The manufacturer was notified. The approximate failure mileage was 2,000. *tt the consumer stated vehicle was fixed by state farm insurance company. *tr |
| Category | Air Bags, Service Brakes, Structure:body |
| Date | Jan 31, 2018 |
| State | UT |
| Description | I pulled into our carport. It felt like the car just "sped up and went faster and faster." it hit the front of the car straight on. No airbags deployed nor did the front end collision stop happen. |
| Category | Fuel/propulsion System |
| Date | Jan 11, 2018 |
| State | CA |
| Description | This car, a 2018 gmc terrain is equipped with auto start / stop, a standard feature that turns off the engine when brake is applied, such as at a stop light. The engine turns off while briefly stopped at a stop sign. This is dangerous and a safety issue. While attempting to pull into a traffic lane with the engine off, I have experienced an unsafe lag before the engine restarts. Gm has stated, the engine can be turned back on by removing your foot briefly from the brake pedal. Seriously ??? While behind another vehicle, I will not follow this procedure. I have no confidence the engine will restart and lunge forward, striking the vehicle ahead. I want gm to provide the capability to provide the driver the ability to enable or disable auto start / stop. The feature is also touted as saving fuel while stopped. Perhaps a tiny amount while at a long light or train crossing. Certainly not at a stop sign or stopped behind another vehicle. |
| Category | Electrical System, Electronic Stability Control, Service Brakes |
| Date | Dec 28, 2017 |
| State | MO |
| Description | The first time while driving at 60 mph, the vehicle instrument panel warning lights activated and gauges fluctuated followed by acceleration, braking and steering movement. Then the information panel displayed stabilitrak unavailable, collision warning unavailable, lane change alert unavailable and transmission service. The car then started shifting erratically. The 2nd time same situation while driving 30-40 mph. |
| Category | Electrical System |
| Date | Dec 12, 2017 |
| State | MN |
| Description | Tl* the contact owns a 2018 gmc terrain. While driving various speeds, the driver's alert warning system failed to operate as intended. The vehicle was taken to an unknown dealer, but the cause of the failure could not be determined. The manufacturer was made aware of the failure and stated that the vehicle was performing as intended. The failure mileage and vin were not available. *bf lane change alert not working. Updated 9/18/18*jb |
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My wife went to dentist appointment and as she was parking instead of stopping, the car took off with the brake applied and ran into the brick building. My wife was greatly bruised because airbags did not deploy and her chest was slammed into steering wheel. We haven’t got the car back yet because the dealer is complaining that parts are difficult to obtain (estimate is over $11000 in damages). We are both Leary of driving this car again. This is a 2018 Terrain. Very scary car to drive.
Please, please I need some serious advice, help. Sounds like our 2018 GMC TERRAIN complaints are of no concern to GM and these s** vehicles are being sold and not being pulled and consumers compensated regardless, poor GM looses money. Well they are gonna loose with all these lawsuits. I’m just another very upset angry consumer and don’t know what or who or where to go to have my complaints taken serious. For me all kinds of weird things are happening. I bought the 2018 terrain in Ontario, Canada at approx. 10,000 km (used). Dealer told me the vehicle used to be owned by his buddy for the past 4 yrs and his buddy didn’t drive it much and acted like he couldn’t understand why and it was because he just didn’t drive much…I call BS. Good job at fooling me. I’m pretty sure after all the research I’ve done and what I’ve read for complaints online I’m also the proud owner of a used low km lemon. In a few months my original warranty is over. I purchased a $3400 warranty for 60,000 km or 3 yrs whichever comes 1s. Well sounds like it was a waste of money also, cause not only are my issues not registering for it to be read by computer chip (phantom problems, happen when they wanna, one min fine next the devil). I couldn’t be more disappointed in my purchase and beyond upset. I don’t feel safe, nor do I want it or be bound to 7 yrs of high payments for a vehicle I will likely not even drive. I have EPB issues- coming on automatically, gearing issues. Automatically start not working sometimes. Vehicle has come to a complete stop in my driveway when starting out in 1st gear at low speeds. The list goes on….the freaking car makes one feel as though they don’t know how to drive or they are loosing their minds. Trust me you will be loosing your mind driving this vehicle. Are they any avenues available to me to get out of owning and being bound to payments etc. Is there a law suit in Canada, I see there is or was in the states I believe. If anyone can help me please, I need advice.
I have a 2018 GMC Terrain SLE and it keeps having issues. Lights coming on saying service ets, traction light on says no awd/no 2 wd, check engine light. Took it in to have it looked at/serviced 3 times. Weird cause the 1st time it lasted 10 days before it came back on then the 2nd time only 4 hours. 3rd time just check engine light was on for a few days then went on and lasted maybe a week and all lights back on n jerking like it was. It will go off and act fine then keeps doing it. Shop said I might need a new engine. I’ve only had it for a year and a half.
there has been an electrical problem with the car after about a year. Something starts screeching and you can’t turn it off. I thought it was a radio problem at first but don’t know what it is. Brought it into the dealership and they could not find anything.
Left the car out in the rain last week and the driver’s side floor was soaked. Now we can’t drive the car in the rain
Bought 2018 Terrain in 2020 in Canada..within 3rd month kept getting indicators saying various functions for infotainment unit not available and low battery. Took it to GMC dealer and they replaced the motherboard board for the computer I was told. I had new battery installed but the car still needs to.be boosted if it sits for more than 3days. There is a battery drain somewhere but GM says they don’t know where. I even talked to a guy I met who happen to have the same year and model. Turns out he was a mechanic at GM and he said it’s a common problem but GMC can’t or won’t fix the problem. Also bought the car with approx 47000k on it but it showed 34000k when I got it back.from the dealer after the Computer replacement …never saw that before on a digital odometer.
i live in Canada Ontario and I own A GMC Terrain 2018
Three times in last 2 years the vacuum pump gave up and was left with no breaks on highway. GMC is not taking responsibility and I dont fill anymore safe to drive the car.
I searched on web and in states there were people complaining for same issue.
GMC replaced the pump at my cost and is forcing me to pick up the cart from
GM dealership shop. why I need to do?
I have a GMC Terrain 2018 SLE, it can’t use remote start function, if remote start was ON, showing Hood Open , Engine Check light and then Beeping theft alarm loudly.
Only I can made to Hood Latch Socket OFF. Don’t what should I do. I imported this from FA ( dealer name- John Buzzaro’s ) USA to MYANMAR ( between INDIA and CHINA). Chevrolet Dealer Showroom located in my country. Contacted them ( January 2021) but they didn’t find my VIN in teir list. Please suggest me to service and maintainance on my SLE. Hoping to feel free fortune on my TERRAIN.
I purchased a 2018 GMC Terrain 12/23/2020 and on 12/31/2020 all the lights on the dash came on with the Service StabiliTrak warning, the car shifted itself into neutral and shut off. This has happened 4 times since and today is 1/6/2021. The dealership said it was due to a wheel sensor, so they replaced it. I left the dealership with my 15 month old in tow and the car shut off twice. I turned right back around and my car is in the ship again. Found out by looking up the vin that this happened at 11k miles and 27k miles. It happened to me the first time at 55k miles.
GMC has received so many complaints and has yet to fix these issues. I have no choice but to drive the car with my 15 month old. I pray everytime I get in it.
Just purchased a used 2018 GMC terrain and almost ran into a wall on the expressway due to a major brake sensor fault , why are dealerships selling these vehicles?? Why are buyers being put in danger knowing GMC IS AWARE OF THE DANGERS OF THE VEHICLES THEY BUILT! how can consumers get the help we need to stay safe?
I purchased a 2018 GMC terrain denali on Febuary 13th 2020. I wasn’t able to drive it home because the dealership (House of Imports) Told me once we made the deal that the car battery was having issues. So they lended me another vehicle to go home. They said they were gonna fix the battery issue on Feb 14th 2020 and then deliver it to my home. it is Feb 23rd. I got my diagnostic report from on star and it is stating that the vehicle may require immediate service that it is low battery.