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Ford has long been known for building a tough vehicle. After all, their motto was “Built Ford Tough” for many years. Still, many people driving the 2018 Ford Edge wonder what happened to the quality. This crossover regularly comes with dim exterior lighting, dangerous electrical systems, a poorly built engine and a defective transmission.
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NHTSA Complaints for the 2018 Ford Edge
| Complaint Category | Number of Complaints |
|---|---|
| Engine | |
| Unknown Or Other | |
| Power Train | |
| Electrical System | |
| Engine And Engine Cooling | |
| Service Brakes | |
| Structure:body | |
| Exterior Lighting | |
| Seat Belts | |
| Visibility:sun/moon Roof Assembly |
Problems with the Exterior Lighting
When someone gets behind the wheel of a car, they automatically expect that the lights will operate well enough to see at night. After all, without the headlights functioning properly, drivers are at risk of hitting something. Sadly, this isn’t a strong suit of the 2018 Ford Edge.
One user wrote this on the NHTSA website, “The headlights are too dim. The safety of my family is my main concern with this complaint. We live in an area where there are many animals that can and are out on the road. I have to be able to see better during the night time hours. The normal headlights feel as if the daytime running lights are on. The high beams are even too dim. I feel like the high beams are the brightness that the normal lights should be.”
The American automaker has nothing to say about the situation. With over 50 manufacturer communications about defective systems, the headlights get talked about once. That doesn’t stop other consumers from expressing concerns. Looking at boards across the web, you’ll quickly find countless pages of users discussing how they cannot see at night. This makes the Edge a great SUV for those who don’t drive at night, like grandma.
Problems with the Electrical System
When thinking about a car’s electrical system, most people know that the battery is one of the main components. The battery must be operational to start the car. When it’s not working, there’s no way to get anywhere without jumpstarting the vehicle. That’s what new owners find happens in the 2018 Ford Edge.
One user wrote this on the NHTSA website, “Battery goes dead every 1,500 miles. Third battery in car. Ford technician says they cannot find anything unusual in the electrical system to cause this. Third battery now in auto has trouble starting in cold weather conditions. The starter turns over very slowly during initial start of the day.”
It seems the company has more electrical problems than just a dead battery. In fact, they issued a recall labeled with NHTSA Campaign Number 18V548000. It turns out, the power supply cables located on the alternator and starter hasn’t been secured properly, which might result in an electric arc. If this occurs, a fire might break out. While it’s a simple fix, many owners remain unaware that their car is set to turn into a torch at any time.
Problems with the Engine
The engine is the heart of a car. If it doesn’t run right, nothing seems to work well. In a new vehicle, there shouldn’t be any major concerns with the motor, but that’s not the case with the 2018 Ford Edge.
One user talked about numerous complaints on the Edmunds website. They stated, “My 2018 Edge SEL has had three significant repair issues in the first 27,000 miles. (1) Improperly installed sunroof that resulted in high-pitch noise at 50 mph and above. (2) Dash screen died and went completely black two times requiring new computer. (3) Crack in engine block resulting in coolant leak into cylinder. Would not recommend this vehicle.”
Of all these complaints, the engine concern is serious. Even Ford addresses it in Service Bulletin #SSM 47462. The troubles come with excessive coolant consumption, white smoke and a rough idle. It turns out that the cylinder block and head might have eroded, pitted or have defects. The only repair is to replace the affected parts. While this is something common on older engines, no one expects it to happen to their newer 2018 Ford Edge. It looks like many people are in for a big surprise when the crossover begins smoking and burning through coolant.
Problems with the Transmission
The powertrain consists of everything that makes the car move. This includes the engine, transmission and axles. What many owners of the Edge find is that the transmission simply doesn’t live up to expectations, and often leaves them stranded.
One user wrote this on the NHTSA website, “Loss of transmission power, like as if the transmission can’t decide which gear to be in. Then when it selects the gear, it slams into gear so hard that it feels like you have been hit from behind by a truck. This has happened while driving in stop and go traffic, when driving thru a dip in the road and most disturbingly while driving up a long steep hill.”
There aren’t any communications about this situation from the automaker. What is interesting is a recall that came through regarding the powertrain. In NHTSA Campaign Number 18V390000 we see an ailment that causes the torque converter weld studs to fail on crossovers with a 2.0L gas engine and six-speed automatic transmissions. If the torque converter comes disconnected from the engine flexplate, the vehicle might stop moving. What we’ve learned about Ford toughness is that it doesn’t include headlights, the electrical system, engine and powertrain. What’s left of the vehicle that could be tough? It seems that all the major components fail to live up to the motto.
Your Lemon Law Legal Rights
Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Ford pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.
Complaint Data
| Category | Engine |
| Date | Mar 27, 2023 |
| State | FL |
| Description | Engine failure, verified by ford leesburg dealership check engine light came on when engine was failing drove straight to the dealership |
| Category | Engine |
| Date | Mar 23, 2023 |
| State | OK |
| Description | Check engine light came on, I read it with my code reader and it showed as a cylinder 3 misfire. I ordered spark plugs to replace to see if that was the issue. A few days later I noticed my heat would blow cold when I was idling. I checked under my hood and noticed that my coolant levels were extremely low. Bought coolant and filled my reservoir back up and checked it the next day, it was back down to the extremely low level. I ended up taking my vehicle to the mechanic and he told me that my coolant was leaking into my engine and that I should go back to the dealership I got the car from. Never in a million years would I have thought that my car troubles were going to be this expensive, especially considering that I just got the vehicle only 7 months ago! He also informed me that this was a known issue with ford. After going back to the dealership, they told me I would need to replace my engine. Unlucky me, the warranty expired literally two weeks before this all happened. A case was opened up with ford and they told me they could not do anything to help me and that I would have to pay out of my own pocket to fix this, even though it is a known issue with ford! After doing my own research on it, I see that several other people are having this same exact issue and are also having to pay out of their own pockets due to lack of help from ford. Ford should be held liable for this, as it is their design flaw. Why are consumers forced to pay upwards of ,500 out of their own pocket, on top of the cost of the vehicle, when this is obviously on ford. A recall needs to be issued and ford needs to reimburse the many people who have paid an ungodly amount out of their own pockets to fix this! |
| Category | Power Train |
| Date | Mar 23, 2023 |
| State | MI |
| Description | The contacts husband owns 2018 ford edge. The contact stated that while driving various mph on multiple occasions the vehicle accelerates without the accelerator pedal being pressed. Additionally, when the vehicle is shut off the engine still sounds like its runs. The check engine and powertrain malfunction safety warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified and a case number was provided. The failure mileage was 67,500. |
| Category | Engine |
| Date | Mar 21, 2023 |
| State | TX |
| Description | I've took my car to the dealership and been advise that I need to replace my engine. The most common issue is the coolant leakage into the engine. This leads to engine misfiring. I was advise from the dealership I ned to have my engine replacement. After researching, I see alot of compliants on the coolant leaking into the engine, this should be a recall. |
| Category | Engine And Engine Cooling |
| Date | Mar 16, 2023 |
| State | TN |
| Description | The contact owns a 2018 ford edge. The contact stated while driving approximately 45 mph, the vehicle started shaking and vibrating. The contact pulled over and turned off and restarted the vehicle and the vehicle regained normal function. The contact stated the check engine warning was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had entered the engine cylinder bore and the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact had researched online and related the failure to manufacturer technical service bulletin: 19-2346 (engine and engine cooling). The failure mileage was approximately 53,000. |
| Category | Engine, Power Train |
| Date | Mar 15, 2023 |
| State | KY |
| Description | The vehicle is a 2018 ford edge and has less than 100k miles on it. Car was leaking coolant and we took it to the dealership where they told us it was leaking coolant into cylinder 4 and was possibly a cracked head. They had an adjuster, from the warranty company, inspected the vehicle and the adjuster stated we needed a new motor on 2/20/23 then 3 days later, 2/23/23, the warranty company contacted the dealership and told them they revoked the engine swap. They stated it must be damaged by an internally lubricated part. The dealership also put in an appeal to the denial. We've been having a constant battle with the warranty since february 4th. My car was in shop for 36 consecutive days and has yet to be fixed. The vehicle can overheat due to the constant leak of coolant and catch on fire or potentially blow up the entire motor while operating. We have been in emotional distress, extreme financial distress and its attempted child endangerment. I take my vehicle to and from work and to pick up my 2 year old son from daycare. If the engine was to blow, we could crash or get stuck and it could be fatal to both my child and I and my husband if he is driving. |
| Category | Engine |
| Date | Mar 15, 2023 |
| State | IN |
| Description | We purchased this used vehicle, a ford edge titanium with an ecoboost 2. 0 engine on january 19, 2023 from the kia store in clarksburg, indiana. During the first 30 days while still under dealership warranty the check engine light (cel) lit up. A scan at a local repair shop on january 31, 2023 indicated a misfire on cylinder 3. (p0303) when the cel lit up again tech at the kia dealership examined the vehicle on february 06, 2023 and said that nothing appeared to be wrong with the vehicle. When the cel lit up again and we took the car back to the local repair shop who recommended all new spark plugs. That repair was performed. A few days later the cel lit up again and a new ignition coil for cylinder 3 was recommended and that repair was performed. Recently, the cel has lit up yrt sgsom and we also noticed that the vehicle is consuming coolant. There are no leaks and no coolant on the floor. After some research I discovered that these 2018 ford ecoboost engines appear to have a significant deaign flaw. In 2017 ford stopped using a "closed deck" design in favor of an "open deck" design. Since then coolant intrusion into cylinders, mostly cylinders 2 and 4 have become commonplace. I understand that in 2022 ford actually sent our a service bulletin (I think that is what it was) about this design flaw. I also understand that ford routinely declines to cover the repairs if the vehicle is out of warranty, which we are. Unfortunately the indicated repair is a long block relacement. When we puchased the vehicle we also purchased a 3rd party extended warranty. If and when we suffer a breakdown that requires a replacement engine, the extended warranty covers the costs. Above and beyond the engine replacement costs, if this engine fails while we are driving it, the results could be catastrophic for us and others on the road. |
| Category | Engine |
| Date | Mar 13, 2023 |
| State | TN |
| Description | The contact owns a 2018 ford edge. The contact stated while his wife was driving approximately 45 mph, the vehicle started to shake and vibrate violently. The vehicle was immediately driven to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The cause for the failure was unknown. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 53,000. |
| Category | Engine |
| Date | Mar 07, 2023 |
| State | NJ |
| Description | I took my car in because the check engine light came on. I've been told that coolant is leaking in my engine and the only repair option is to replace the engine. When I did some research online, this is a known issue for the model/year of car. There are many reports of it happening. The cost of this is ,000. I was not in an accident. I take excellent care of my car. This is a known manufacturer issue. |
| Category | Engine |
| Date | Mar 07, 2023 |
| State | SC |
| Description | Coolant leaking into the engine - replacement of engine needed. |
| Category | Engine |
| Date | Mar 03, 2023 |
| State | PA |
| Description | I was driving on interstate route 22 in derry twp. Pa. When the engine started to shake and the vehicle started to slow down , I know that there was a ford garage 2 mile down the road , and I managed to get the vehicle to the ford garage. Upon inspection by the ford service garage they informed me that there is coolant getting into the #2 cylinder of the 4 cylinder engine . They also informed me that it cannot be fixed and that the entire engine needs to be replaced . There is only 61,166 miles on the engine and ford says that it is out of warranty and the owner is responsible for all repairs which comes to ,121. 01 . I have spoken to 3 ford garages , tri-star moters , blairsville, pa. Were my vehicle is , latrobe ford , and greensburg ford, and all three told me that they have seen this problem in there shop on the 4 cylinder ford engines ! The service depts. Stated that there is a defect in the engine blocks and that is why it has to be replaced vs repaired ! They said that ford had a recall on some of the engines but not all. All these 4 cylinders ford engines need to be recalled not just some of them ! It is obvious, just as in my case that most of these 4 cylinders are defective ! The engine warning light did not come on until I had almost complete engine failure and slowed down considerably . I am requesting the ntsb and the nhtsa to further expand the recall on these obviously defective engines. The vehicle owners should not be stuck paying over ,000 for an obvious defect that ford knows about and needs to take responsibility for ! Thank you in advance !!! |
| Category | Engine, Engine And Engine Cooling |
| Date | Mar 02, 2023 |
| State | NC |
| Description | The contact owns a 2018 ford edge. The contact stated while driving at approximately 60 mph, the check engine warning light illuminated and started flashing. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The contact was informed that coolant was leaking into the engine. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 70,000. |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Feb 27, 2023 |
| State | OR |
| Description | The contact owns a 2018 ford edge. The contact stated that a crack extending approximately 4 feet had developed in the large glass sunroof panel. The contact indicated that no object had struck the sunroof to cause the crack. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 74,600. |
| Category | Engine, Engine And Engine Cooling |
| Date | Feb 24, 2023 |
| State | KY |
| Description | The contact owns a 2018 ford edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, the dealer stated that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall on the vin for the failure. The failure mileage was 99,883. |
| Category | Engine |
| Date | Feb 23, 2023 |
| State | MO |
| Description | There is a problem with coolant leaking into the cylinders on the 2. 0l ecoboost engines on the ford edge requiring the entore engine to be replaced. Now mine is under warranty but I have researched and there are many many people having the same issue. I think it's time ford issues a recall since it's a manufacturer defect |
| Category | Engine |
| Date | Feb 21, 2023 |
| State | ND |
| Description | Engine light came on, code it was showing was p0302. Took it to the mechanic the next morning. The shop said there is coolant leaking into the engine and the only repair to be had is to get an entire new engine. We purchased the edge used with about 72,000 miles within the last month. Upon further research, it seems that coolant leaking into the edge in the 2015-2018 models is very common, yet there is no recall for our vin and no direct suppose from ford if outside the manufacture warranty. |
| Category | Engine |
| Date | Feb 10, 2023 |
| State | CO |
| Description | The contact owns a 2018 ford edge. The contact stated that while driving at an undisclosed speed, the vehicle overheated. The contact mentioned that the vehicle was consuming an excessive amount of coolant. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the engine needed to be replaced due to coolant leaking into the cylinders. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000. |
| Category | Structure:body |
| Date | Feb 06, 2023 |
| State | TX |
| Description | The trim pieces surrounding the front and sides of the moon roof fly off vehicle when driving. Has happened 3 times now, twice at speed when a large truck passed from opposite direction and once at medium speed it with no passing vehicle. These flying pieces pose a threat to nearby vehicles, motorcyclists and pedestrians. Dealer repair and body shop employees have seen the results when repairing. No warning lights or messages. In initial ford case # cas24094836 (may, 2019) repair was covered under warranty. Second repair 8/13/2019 I had to escalate thru ford customer care to get covered under extended warranty. This time the parts flew off soon after leaving dealer body shop so had to go back for 3rd repair. Fourth repair done 9/6/2022 done by local body shop. |
| Category | Engine, Power Train |
| Date | Jan 26, 2023 |
| State | VA |
| Description | The contact owns a 2018 ford edge. The contact stated that the vehicle was serviced under an unknown recall for a flex plate; however, the failure was experienced. The contact stated that while driving at various speeds the check engine warning light illuminated. The contact stated that the vehicle would jerk while driving. The contact stated that the dealer was contacted and informed her to drive the vehicle for 3 days and if the light remained on to bring the vehicle to the dealer. The vehicle was taken back to the dealer who diagnosed the failure as coolant leaking into a valve and the engine needing to be replaced. The vehicle was not repaired as the warranty company informed her that this was a known ford defect. The manufacturer was notified of the failure and informed the contact to call the nhtsa hotline. The approximate failure mileage was 70,000. |
| Category | Power Train, Vehicle Speed Control |
| Date | Jan 26, 2023 |
| State | MD |
| Description | The contact owns a 2018 ford edge. The contact stated that the vehicle lunged forward while being started. Additionally, the check engine warning light was illuminated. The contact related the failure to nhtsa campaign number: 22v413000 (power train). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000. |
| Category | Engine, Fuel/propulsion System |
| Date | Jan 25, 2023 |
| State | SC |
| Description | While driving at normal speed, the check engine warning light illuminated. The vehicle was taken to autozone where a diagnostic test was performed and produced code:p0456 indicating (evap system fault). Additionally, the vehicle was previously repaired; however, the failure recurred. The vehicle was not repaired. The dealer and the manufacturer were notified of the failure and I contact was informed that the vin was not included in a recall. The failure mileage was approximately 63,000. |
| Category | Engine, Engine And Engine Cooling:cooling System, Visibility:defroster/defogger/hvac System |
| Date | Jan 25, 2023 |
| State | CA |
| Description | The contact owns a 2018 ford edge. The contact stated that the hvac system failed to work as needed. The vehicle was taken to an independent mechanic where coolant was added to the vehicle; however, the failure recurred, and the check engine warning light illuminated. The vehicle was taken back to the independent mechanic where a spark plug was replaced. The failure recurred. The vehicle was taken back to the mechanic where the vehicle was diagnosed as coolant fluid leaking into the engine causing engine failure. The vehicle was not repaired. The vehicle was not diagnosed nor repaired by the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000. |
| Category | Engine |
| Date | Jan 19, 2023 |
| State | AR |
| Description | The contact owns a 2018 ford edge. The contact stated while driving 55 mph, the check engine warning light illuminated. The contact took the vehicle to the local dealer to be diagnosed and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact took the vehicle to a second dealer, eugene vaughn ford sales (106 hwy 63 west, marked tree, ar 72365: (870) 358-2822) to be diagnosed and it was determined that the engine needed to be replaced due to a coolant leak. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 61,000. The contact stated that the second dealer replaced the motor. Cost of repair will not be covered by ford because the vehicle has over 60,000 miles. |
| Category | Unknown Or Other |
| Date | Jan 09, 2023 |
| State | MI |
| Description | 2018 ford edge. Consumer writes in regard to nhtsa safety recall 22v-413. The consumer stated the repairs were made on 12/19/2022. |
| Category | Power Train |
| Date | Jan 06, 2023 |
| State | AL |
| Description | The contact owns a 2018 ford edge. The contact stated while after a stop sign and attempting to accelerate, the vehicle failed to respond as needed. The contact stated that the vehicle jerked and then abruptly accelerated with the check engine warning light illuminated. The contact stated that the vehicle was diagnosed, and it was determined that the torque converter and clutch cylinder needed to be replaced. The vehicle was not repaired. On another occasion while attempting to accelerate, the vehicle failed to respond and started jerking. The contact pulled over on the side of the road and looked under the hood and noticed smoke coming from the transmission. The vehicle was towed to the residence. The dealer was contacted and stated that the vehicle was not included in nhtsa campaign number: 18v390000 (power train). The manufacturer was contacted and referred the contact to the nhtsa hotline to file a complaint. The failure mileage was 88,000. |
| Category | Back Over Prevention: Sensing System: Camera, Electrical System |
| Date | Jan 02, 2023 |
| State | CT |
| Description | Apim module needs replacing. Screen keeps going black, does not work after trying to reset. Took to dealer and stated it does not work. This is a safety issue!! No contols no navigation, cannot adjust heating, defrost and no rearview camera. Makes it difficult to drive. Was told screen needs replacing too with this defect. There are many web reports of same issue with ford and they should be responsible for this repair |
| Category | Suspension:rear |
| Date | Dec 27, 2022 |
| State | AR |
| Description | The contact owns a 2018 ford edge. The contact stated while driving approximately 65 mph, there was a vibration heard and felt coming from the rear-end of the vehicle. The contact stated that the vibration was intermittent; however, while driving over a bump or rough patch on the road surface, the rear-end would begin sway as if the vehicle was hydroplaning. The contact stated that the feeling of loss of control was made worse while the lane keep assist feature was activated. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the failure could not be duplicated. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 36,000. |
| Category | Electrical System |
| Date | Dec 10, 2022 |
| State | AR |
| Description | Only have about 13600 miles on my 2018 edge and the battery drains down about . 5 v overnight. Could not start in in my garage after 4 days of sitting, charged it up and took it to the ford dealer where they did a load test on the battery, it tested at 89%. I did a load test with a multimeter with the same results. Dealer told me to keep a trickle charger on it because I didn't drive it enough which was a poor answer. There is a nhtsa #18v54800 out there and a ford recall #18s25 that does not include my suv but it could have the same problem. Looking on line there are others with the same issues with the battery going dead just by sitting and in most cases changing out batteries was not the cure and it seemed ford offered no resolve. If this is a problem caused by a loose connection or a short it could indeed become a bigger safety issue. My vehicle was built at the same plant as stated on the ford recall # and it should be considered a safety issue for all edges of the model year of 2018 made a that plant. I'm not sure this is my problem but I need to start somewhere noting that it's happened to others besides me. Thank you for any help in this matter |
| Category | Fuel/propulsion System |
| Date | Dec 02, 2022 |
| State | SC |
| Description | The car has difficulty staying started after filling up with fuel. It does settle out but it is getting worse.. Today, it shut off while moving after just being filled up. Apparently, the fuel purge valve is going bad. This should be a recall of some sort since it seems to be a common problem with this vehicle. An expensive problem. |
| Category | Engine And Engine Cooling |
| Date | Nov 30, 2022 |
| State | NC |
| Description | The contact owns a 2018 ford edge. The contact stated the heating unit was blowing but failed to get warm. While driving and using the a/c unit, the vehicle would warm up. The defroster was inoperable. The check engine warning light was flashing on and off. The vehicle was taken to the local dealer where it was diagnosed that coolant was entering the engine. The manufacturer was notified but no additional assistance was provided and referred to the nhtsa hotline for assistance. The failure mileage was approximately 113,000. |
| Category | Power Train:automatic Transmission:internal:clutches/bands |
| Date | Nov 10, 2022 |
| State | NY |
| Description | The contact owns a 2018 ford edge. The contact stated while driving 40 mph, the vehicle made an abnormal noise. The contact stated that the vehicle bucked several of times and then stopped without warning. The vehicle was towed to the dealer and the contact was informed that the transmission clutch and torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the advised the contact file a complaint with the nhtsa hotline. The failure mileage was 70,000. |
| Category | Unknown Or Other |
| Date | Nov 03, 2022 |
| State | TX |
| Description | My 2018 ford edge coolant was leaking into my engine causing my oil to turn carmal color. My car only has 81000 miles on it. I had just turned my car on and white smoke came out of the exhaust pipes and then my car light came on that the car was overheated. |
| Category | Engine |
| Date | Oct 28, 2022 |
| State | GA |
| Description | Tsb 22-2229 had dealer change spark plugs, while attempting broke spark plug off in head. Reported they would have to replace the head. More investigation led them to tsb 22-2229 and a boroscope of the head found coolant intrusion. Now the dealer states it will cost me 6500$ to repair the long block due to the coolant intrusion. This is a known problem with 2014-2018 ford edge and ford escapes as well as other vehicles. Copied from a law group website who is filing a class action lawsuite "experts recommend that customers notify the ford motor company as soon as possible once they identify an issue. These problems are not always simple and could cause dangerous consequences. If the leak inside it is left unfixed, it could cause problems with the engine and cause a rear-drive axle seizure." a quick search of this has hundreds of complaints stating this issue. This is not just a rear drive axle seizure issue. This could cause a fire in the engine due to coolant in the combustion. The check engine code did display with a p0300 misfire cylinder 3 code on it. |
| Category | Power Train |
| Date | Oct 27, 2022 |
| State | CA |
| Description | The contact owns a 2018 ford edge. The contact received notification of nhtsa campaign number: 22v413000 (power train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the transmission failed to shift into the intended gear, and then the vehicle lost motive power. The dealer was made aware of the failure but provided no assistance. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. The vin was unavailable. |
| Category | Engine And Engine Cooling |
| Date | Oct 21, 2022 |
| State | AZ |
| Description | The contact owns a 2018 ford edge. The contact stated while driving 65 mph, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who reset the check engine warning light; however, the failure reoccurred a week later. The contact stated that the failure reoccurred on 4 separate occasions. The vehicle was taken back to the independent mechanic where the thermostat, the hoses, and radiator hoses were replaced; however, the failure persisted. Additionally, the contact stated that the vehicle was experiencing rough starts. The dealer was notified of the failure. The vehicle was taken to an independent mechanic where it was diagnosed that coolant was leaking into the cylinders. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Steering |
| Date | Oct 20, 2022 |
| State | CA |
| Description | About a week and a half ago, we started getting an error message that the adaptive steering fault requires service. We contacted our local ford dealer who says it could be an electrical issue. But can't see us until nov 1st. Additionally ,when driving straight, the steering wheels ( ford logo) is turned to the left. It is worrisome but the dealer says it's safe to drive. I don't think so. In doing our research,we've found that this seems to be an issue. I shouldn't have to pay for theses repairs whether through my pocket or through my extended warranty. Which will be out of pocket either way, because I pay for this through my car note and would have a deductible. |
| Category | Power Train |
| Date | Oct 20, 2022 |
| State | IL |
| Description | My vehicle is not listed under the recall 17s16(2) this is an expansion to recall 17v-427 yet my car has been sitting for 4 months at a ford dealership because the torque convertor that is not performing is on backorder. Why is ford being allowed to string me the consumer along until they decide that this is a big problem? I received a service notice (customer satisfaction program 22n12 stating that they are aware of a problem with the flexplate, transmission fluid pump and torque convertor but no resolution. I cannot afford to keep making car payments for a car I cannot drive. I am beyond frustrated and ford will not communicate with me. |
| Category | Engine, Power Train |
| Date | Oct 18, 2022 |
| State | MD |
| Description | My vehicle only has 77k miles on it and is already needing an entirely new engine due to coolant intrusion into the cylinder. We discovered this after replacing all the spark plugs in the vehicle and the check engine light not disengaging. You should not have to replace an entire engine with only 77k miles. This is a known issue with ford referencing two bulletin's - the first bulletin #19-2346 and now with bulletin #22-2133. They are refusing to cover the repairs 100% and expecting the consumer to pay 40% of the cost of their known issue of a k repair ticket. It also clearly states in the recent bulletin that the mil may or may not engage with this issue. If we had know that this was an issue with this vehicle inside the 5 year/60k mile powertrain warraty which would have covered the repairs 100% we would have taken care of it then. The mil was never engaged and provided any indication that this was going on. It was discovered after the mil engaged at 77k miles and we took it in for service and had all spark plugs replaced costing almost 0 in repairs just to discover that did not resolve the check engine light to stop illuminating. This vehicle has been maticulously maintained since taking ownership of it in 2018. All service records are available if needed. |
| Category | Engine |
| Date | Oct 18, 2022 |
| State | LA |
| Description | The contact owns a 2018 ford edge. The contact stated that after starting the vehicle, while driving at various speeds, the check engine warning light illuminated. The local dealer was made aware of the failure when the vehicle was taken in for routine service. The contact was informed that the engine needed to be replaced. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 64,000. |
| Category | Electrical System:propulsion System:traction Battery:thermal Management:fluid/coolant |
| Date | Oct 11, 2022 |
| State | AZ |
| Description | The contact owns a 2018 ford edge. The contact's husband stated the coolant was low and the check engine warning lights were illuminated. The contact's husband stated he would add coolant fluid daily. The contact took the vehicle to the local dealer, where she was informed the coolant was leaking into the engine. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 82,000. |
| Category | Engine |
| Date | Oct 04, 2022 |
| State | NM |
| Description | The contact owns a 2014 ford edge. The contact stated that while driving on an incline at an undisclosed speed, the vehicle went into limp mode and stalled. The coolant temperature warning light and the engine safe mode light illuminated. The contact was able to restart the vehicle and the vehicle was taken to an independent mechanic where it was confirmed that the spark plugs and injectors needed to be replaced. The vehicle was repaired; however, the contact stated that he noticed light smoke coming from the exhaust and smelled a burning odor. The vehicle was taken back to the dealer where it was diagnosed that the lower engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that a portion of the cost for the repair would be covered. The failure mileage was approximately 78,000. |
| Category | Unknown Or Other |
| Date | Oct 03, 2022 |
| State | SC |
| Description | The contact owns a 2018 ford edge. The contact stated that after a cold start, the coolant temperature too high warning message appeared on the instrument panel while the vehicle was idle. The contact restarted the vehicle but the service message returned. Due to the failure, the vehicle was towed to the dealer where the mechanic discovered that coolant had leaked into the cylinder head, causing the engine block to crack, resulting in engine failure. The manufacturer was also notified of the failure and informed him that there were no recalls on the vehicle for the failure. The vehicle was not repaired. The failure mileage was 64,000. |
| Category | Engine |
| Date | Oct 02, 2022 |
| State | FL |
| Description | Vehicle is overheating due to a coolant leak into the cylinder. Ford knows of issue but has not recalled vehicle even though it's a defect in the design of the engine. |
| Category | Air Bags |
| Date | Sep 27, 2022 |
| State | PA |
| Description | Driving on road, person ran a stop sign, and I hit them. Main airbag(s) did not deploy, causing me injury. Knee airbag did deploy. |
| Category | Engine |
| Date | Sep 27, 2022 |
| State | TX |
| Description | Head gasket/coolant intrustion. Also had flexplate crack and sounded like a diesel engine. All between 86000 and 91000 |
| Category | Service Brakes, Service Brakes, Hydraulic |
| Date | Sep 21, 2022 |
| State | MT |
| Description | The contact's mom owns a 2018 ford edge. The contact received notification of nhtsa campaign number: 20v469000 (service brakes, service brakes, hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Power Train:automatic Transmission |
| Date | Sep 20, 2022 |
| State | GA |
| Description | 2018 ford edge. Consumer writes in regard to nhtsa safety recall 22v-413. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair. |
| Category | Unknown Or Other |
| Date | Sep 17, 2022 |
| State | CO |
| Description | I received a recall letter in the mail july of 2022, I called several ford dealerships and they informed me that they had not received the parts for this recall as of yet and I would just have to wait to receive the second letter in the mail. I have waited and waited and waited. This past weekend september 10, 2022, I was driving with my oldest and youngest children in the car when my vehicle went from drive to reverse. I was able to get the vehicle back in drive and continue to drive to our friends house. As I placed the car in park it registered in reverse I could not let go of the brake or I would start moving in reverse this scared me because my vehicle was not registering in park even though it was in park. My vehicle was turned off and still continued to register in reverse then drive then sport mode then in reverse again. I was able to get the vehicle in neutral after some time, but this frightened myself and my children. I called the ford dealerships and ford corporate for assistance in the matter and none were helpful as the parts will not be released until december of 2022. I am a single parent, who relies on my vehicle not only to transport myself and my children, but to transport us safely there. I have just gone into remission from having cancer and rely on my vehicle to go to important appointments and all the stress of this has a very real possibility of causing the cancer to come back. Ford has failed me in both categories. |
| Category | Air Bags |
| Date | Sep 15, 2022 |
| State | MO |
| Description | The contact owned a 2018 ford edge. The contact stated that while making a right turn at approximately 5-7 mph, another vehicle coming from the left lane crashed into her driver's front side door, causing her vehicle to crash into a wall. The air bags deployed upon impact, and the driver's side knee air bag cut her right ankle and fractured it in half. The contact was transported by ambulance to the hospital and had emergency surgery on her right ankle. A police report was filed. The vehicle was towed to the tow yard where it was deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was 45,488. |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Sep 12, 2022 |
| State | NY |
| Description | The contact owns a 2018 ford edge. The contact stated while driving approximately 65 mph, she heard a sound like a gun shot and observed sunroof glass had detached and fallen onto the highway. The contact stated she pulled over to look at the sunroof and saw that the front edge of the sunroof had shattered; however, the remaining glass was cracked. The contact had taken the vehicle to a local dealer; however, the vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 42,000. The contact had taken the vehicle to be repaired and used a rental car during that time. |
| Category | Engine |
| Date | Sep 09, 2022 |
| State | VA |
| Description | My 2018 ford edge has 85k miles. Recently it began vibrating on startup even after the auto-shut off button was activated. The rough idle began interfering with my ability to maintain adequate attention on the road and created significant feelings of anxiety each at every braking. Vehicle check engine light would come on and then go off. On 8/26/22 vehicle was inspected by beach ford who completed a fuel injector treatment. After picking up vehicle the check engine light reappeared. Attempted to contact service agent by cell phone because dealership stated that was the only way to communicate but did not receive reply. Changed all spark plugs and coils due to code p0303. Check engine light still on so contacted beach ford again and on 9/9/22 they confirmed the issue as a coolant leak appearing on the “bulletin†as a commonly known defect for my vehicle. The dealership stated I would need a new engine and since the warranty only covers up to 60k miles I would have to pay the full price of over 00. Any symptoms of a problem were immediately addressed by dealership within one week of onset each time. Dealership completed work on a recall 6/10/22 and mentioned nothing about the “known service defect†nor did they document completing any routine inspections out of courtesy since ford had this information at that time and I (the unknowing consumer) did not. |
| Category | Power Train |
| Date | Aug 29, 2022 |
| State | NM |
| Description | The contact owns a 2018 ford edge. The contact received notification of nhtsa campaign number: 22v413000 (power train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Engine And Engine Cooling |
| Date | Aug 24, 2022 |
| State | MI |
| Description | The contact owns a 2018 ford edge. The contact stated that while operating the vehicle, the engine would rough idle and misfire with the check engine warning light remaining illuminated. Additionally, white smoke was present coming from the tail pipe. The contact stated that it was discovered that the coolant level was very low. The vehicle was taken to the local dealer who diagnosed that the coolant had leaked into cylinder #3, causing damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 115,000. |
| Category | Power Train:automatic Transmission, Power Train:automatic Transmission:gear Position Indication (prndl), Power Train:shift Linkage/cable/rod |
| Date | Aug 18, 2022 |
| State | GA |
| Description | 2018 ford edge. Consumer writes in regard to parts being unavailable to perform safety recall. The consumer refcerenced safety recall 22s43/22v413. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair. |
| Category | Engine |
| Date | Aug 17, 2022 |
| State | IN |
| Description | Coolant leaking into the engine which cracked the engine, need a new engine |
| Category | Engine |
| Date | Aug 16, 2022 |
| State | CA |
| Description | My car needs a new engine. I got an oil change in march and everything was fine with the engine. Then in june a cloud of smoke came out of my tail pipe when I started the car, but since at this time the car had been sitting I thought this was the cause. A couple days later my check engine light came on and an indicator stating my coolant was hot when I was accelerating getting on the fwy. I checked the coolant and it below the minimum which was odd since I had gotten an oil change and topped off my fluids only a couple months before. I added coolant and the indicator and check engine light went off. My check engine light, another billow of smoke and my car stating my coolant was overheating happened again early july and I tool my vehicle in on july 18th to get looked at. It was inspected by a technician and was informed that it needed a new engine because the coolant leaked into the engine. It was inspected again by portfolio ins co and because I can't find a receipt they will not fix it until I can. And ford even though this is a common issue on my year make and model they will only cover it until 60,000 miles. I bought my car with 38,000 miles on it. It has been a month already and my car is still just sitting at the ford dealership. |
| Category | Engine |
| Date | Aug 14, 2022 |
| State | NY |
| Description | Check engine light came on in june of 2022 and the code was for a cylinder one misfire. Took the vehicle to dealership where they confirmed it is a known issue amongst this make, model, and year. They determined coolant was leaking into the engine and the only repair was replacement of the engine. They told us there was a bulletin issued by ford for the problem but no recall. The engine had to have coolant replaced several times over a short period of time. The leak caused burn off of the coolant that in turn changes exhaust. The engine can overheat and cause larger damage because there is no indicator to alert or warn of low coolant. The issue poses an environmental and safety risk as the vehicle can shut off at random and reach temperatures that can cause a fire. |
| Category | Engine |
| Date | Aug 12, 2022 |
| State | IL |
| Description | We have 64,000 miles on this car. A p0303 code came on and took vehicle to ford. Mechanic said we need a new engine and quoted us ,584. We were told that we're 4,000 over our warranty and the dealership and ford will not pay a cent toward repair. This is a well known issue with the 2. 0 turbo engine. There are numerous accounts of this engine failing and still ford turns a blind eye. There is a t. S. B. #22-2229 and ford will not fix this. This needs to be addressed with ford and they need to pay for their failure. Thank you. |
| Category | Power Train |
| Date | Aug 12, 2022 |
| State | TX |
| Description | The contact owns a 2018 ford edge. The contact stated while driving at various speeds, the accelerator pedal was depressed but the vehicle hesitated and stalled on several occasions. The vehicle was taken to the local dealer where the transmission was repaired. However, the failure reoccurred. No further information was available. The vehicle was taken back to the dealer where it was diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 20,000. |
| Category | Power Train:automatic Transmission |
| Date | Aug 12, 2022 |
| State | DC |
| Description | 2018 ford edge. Consumer writes in regard to nhtsa safety recall 22v-413. |
| Category | Power Train |
| Date | Aug 11, 2022 |
| State | CA |
| Description | the contact owns a 2018 ford edge. The contact received notification of nhtsa campaign number: 22v413000 (power train ) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available |
| Category | Engine |
| Date | Aug 04, 2022 |
| State | CO |
| Description | Vehicle started going through coolant with no signs of leaks anywhere. We took it to multiple mechanics and no one could find any coolant leaks. We were still putting coolant in every other week, again no signs of leaks anywhere but empty coolant tank. Turns out the coolant was going straight into the motor mixing with the oil causing it to slowly seize up. The repair shop it's at told us this issue wasn't preventative maintenance but a mechanical failure on ford's part and their 2. 0 eco boost engines. According to some ford forums this failure is common with the 2. 0 eco boost motor. There's also a class action lawsuit pending against ford for this mechanical failure of theirs. This repair is nearly 10 thousand dollars (who has 10k for repairs?! We're still making payments on the thing) this has put our family without our vehicle for quite some time. The slow breakdown of our 2018 vehicle has been frustrating and disappointing to say the least. This is a ford mechanical failure and they need to be held financially accountable for a faulty product they know is failing. |
| Category | Engine And Engine Cooling |
| Date | Aug 03, 2022 |
| State | ME |
| Description | The contact owns a 2018 ford edge. The contact stated while driving 50-55 mph and overtaking another vehicle, the accelerator pedal was depressed and the vehicle hesitated to respond. There was no warning light illuminated. The contact stated upon starting the vehicle the next day, the vehicle experienced a rough start. The contact stated that the check engine warning light was illuminated. The contact was able to drive the vehicle. The vehicle was taken to an independent mechanic where the sparks plugs were replaced and the check engine warning light was reset. However, the failure reoccurred while driving. The vehicle was taken back to the independent mechanic where the check engine warning light was reset; however, the failure persisted. The vehicle was taken to the local dealer where it was diagnosed that coolant was leaking into cylinder #2. The contact stated that the failure was associated with ford technical service bulletin number: 19-2208. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the nhtsa. The failure mileage was approximately 79,000. |
| Category | Engine |
| Date | Jul 26, 2022 |
| State | CT |
| Description | Coolant intrusion into cylinder 2 due to design flaw. Ford is aware of the isssue and has a bulletin for techs to diagnose. This is the same issue happening with the escapes that ford has issued a recall for yet there has been nothing for the edge. My car is 4 years old and I have to pay out of pocket for a brand new engine because of course it is past the warrenty... |
| Category | Power Train, Unknown Or Other |
| Date | Jul 24, 2022 |
| State | NC |
| Description | Car rolled out of drivewayacross road and hit tree in neighbors yard which kept it from hitting house. 10,000 in damages to rear of car. While car being repaired heard about recall. Body shop told us about it. Took @ 3 months to get car repaired. No one in car at time of rollaway |
| Category | Engine |
| Date | Jul 18, 2022 |
| State | OH |
| Description | Check engine light came on as well as a high coolant temperature. Took the car to the dealer and had it tested. Coolant is leaking into the middle cylinders. Will need a new engine. |
| Category | Engine |
| Date | Jul 18, 2022 |
| State | MA |
| Description | Engine light came on. Vehicle brought to dealership. Needs new engine 75k miles. Due to "porous engine block". Extended warranty company will not fix because it is a "known manufacturing defect" (00) codes pulled p0303 p0316 ford is risking the safety of all who are driving these vehicles and those who may be on the road with one. The fire risk associated with this known defect needs to be addressed. |
| Category | Engine, Power Train |
| Date | Jul 11, 2022 |
| State | FL |
| Description | I've bought a 2018 ford edge sel july of 2021 at zech ford (kansas), it had just a little over 50k miles, within the first month of ownership, engine light comes on (code p0301), I took to the dealership and they replaced the oxygen sensor, everything seemed fine since. This last may, the flex plate cracked, I took to greenway ford dealership (florida) and paid ,085. 36 for the repair, within just an hour of having the car back, engine light comes on (p0301), I immediately took the car back, they kept the car for the weekend, replaced the stream o2 sensor and charged me 5. 24, they only charged me for the part, they waived the labor fee since I just had a k repair. Now, 2 months later, engine light comes on again for the same code p0301, but this time I can hear liquid running through the dashboard and a lot of white smoke coming out of the exhausts, I popped the hood and see that the coolant container is virtually empty, so I've bought some and added to it, I took it back to greenway ford, left the car there and couple hours later they called me to let me know that the coolant leaked into the cylinder and tells me that my only option is to have the engine replaced at a cost of 00! This is my only car, I still owe ,700 and I do not have k to get it repaired! And the car has about 94k miles now, |
| Category | Engine |
| Date | Jul 08, 2022 |
| State | AZ |
| Description | There is a crack in the engine block that is pulling coolant into the engine causing total engine failure. In addition there are carbon deposits in the coolant which means the exhaust is being pulled into the coolant/engine system. The first indicator of a problem was at 80k miles with rough idle and hesitation on acceleration. 2 engine check lights lead to replacing 'bad coils' and spark plugs. Then the car started to overheat and ran out of coolant. We replaced to coolant and it ran out again 3 weeks later. With no evidence of a coolant leak we knew there was a major problem and online research showed likely total engine failure. This has been confirmed by the dealer and requires a whole new engine long block (00 repair). Driving a car with a cracked engine block is dangerous to myself and others on the road. Luckily I figured out the problem myself before something happened while driving. |
| Category | Engine |
| Date | Jul 08, 2022 |
| State | WI |
| Description | Check engine light came on and I brought it in for diagnostic. I was told cylinder misfire and coolant is leaking into cylinder and damaged engine. I was told I need a new engine. I have 71k miles so I am outside of warranty. Both the dealer and independent repair shop I went to both told me the exact same diagnosis and that they have both been seeing this a lot with this 2. 0 ecoboost engine. There should be a recall on this, not just a service bulletin when it's a known issue with this engine. Engine replacement should not be happening on this year vehicle and with these low of miles (but just outside of warranty!) |
| Category | Seat Belts |
| Date | Jul 05, 2022 |
| State | KS |
| Description | The seat belt on the driver's side front keeps getting locked up and won't release. I have to mess with the seat belt height adjuster to get it to work and sometimes it just doesn't which then makes my seat belt alert light and beep go off every few minutes. It's also against the law to go without my seat belt which is definitely an issue. I haven't even had this car for a year and I have not had any accidents nor did the car report I got when I purchased it state that there were any accidents on it. |
| Category | Seat Belts |
| Date | Jun 21, 2022 |
| State | IL |
| Description | The contact owns a 2018 ford edge. The contact stated that the plastic part that contained the seat belt, was cutting the sides of the seat belt while attempting to latch the seat belt. The failure caused the seat belt to not latch securely. The vehicle was taken to the dealer and the dealer replaced the defective part. The manufacturer was contacted and a complaint was filed. The failure mileage was approximately 80,000. |
| Category | Exterior Lighting:tail Lights |
| Date | Jun 14, 2022 |
| State | IN |
| Description | The contact owns a 2018 ford edge. The contact stated that when the vehicle was purchased, she noticed water inside the taillights. The contact notified the salesperson at the dealer and was informed that the taillight did not need to be replaced. The taillight was replaced by an independent mechanic. The contact stated that the failure recurred. The manufacturer was contacted and a complaint was filed. The failure mileage was 71,990. |
| Category | Engine And Engine Cooling |
| Date | Jun 06, 2022 |
| State | VA |
| Description | The contact owns a 2018 ford edge. The contact stated that after starting the vehicle, the vehicle would momentary drive rough. The check engine warning light illuminated and remained illuminated while driving the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the coolant reservoir was low and coolant had leaked into cylinder #2. The contact was informed that the engine long block needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 83,000. |
| Category | Electrical System, Unknown Or Other |
| Date | Jun 05, 2022 |
| State | SC |
| Description | The power liftgate has stopped functioning. After changing the alternator because of a voltage regulator error code and replacing the batteries, the power liftgate continues to not work. If the battery is disconnected, when reconnected the power liftgate will work only once. When trying to engage the feature, the liftgate will attempt to unlatch and lift however, the hatch does not open. Fuses have also been changed. The power liftgate feature has to be disabled in order to properly use the hatch. No one has been able to find a correction for this issue with not only the edge's but its sister model by lincoln. Many complaints of the liftgate opening and closing on its own. The liftgate not operating properly removes an access point of not only convenience but more importantly safety. If there were an accident, the liftgate not opening properly would not allow for passengers to remove themselves from the vehicle if that were the only exit point in a crash. Outside of the listed inspected components, the only other option is to have the entire electrical system inspected. At the price point this vehicle is offered on the market, many owners would not have the means to pay the dealership or a private repair shop to take apart their entire vehicle. |
| Category | Engine |
| Date | May 26, 2022 |
| State | OH |
| Description | The contact owns a 2018 ford edge. The contact stated that the check engine warning light was illuminated and noticed blue smoke coming out of the exhaust. The manufacturer was made aware of the failure. The approximate failure mileage was 85,000. The contact took the vehicle to an independent mechanic who diagnosed that there was fluid leaking into the cylinder. The coils, spark plugs, and cylinder #2 were replaced; however, the failure persisted. 5/27/2022-the vehicle was taken back to the independent mechanic who diagnosed the vehicle and determined that the engine needed to be replaced. The contact called the ford customer relation center and they said ford would not do anything for the engine repair; contact was told to contact nhtsa. Contact received letter from law firm regarding lawsuit for "engine defects such as coolant leaking into cylinder". The contact stated that engine failure was confirmed by the dealer and it was eventually replaced. 5/31/2022 - car dropped at klaben ford for engine replacement - total cost ,141. 57. |
| Category | Engine And Engine Cooling |
| Date | May 24, 2022 |
| State | TX |
| Description | The contact owns a 2018 ford edge. The contact stated while driving approximately 35 mph, the vehicle started vibrating with white smoke coming from the exhaust. The contact stated no warning light was illuminated. The contact pulled off the roadway due to the vehicle running roughly with the vehicle misfiring. The contact turned the vehicle off and upon restart, the vehicle was still running with a vibration coming from the engine. The contact had taken the vehicle to an independent mechanic who diagnosed that coolant was present in the engine cylinders. The mechanic determined that the engine needed to be rebuilt. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 87,000. |
| Category | Fuel System, Gasoline:storage:evaporative Emissions:hoses/valves/sensors |
| Date | May 13, 2022 |
| State | MI |
| Description | 2018 ford edge. Consumer writes in regard to purge valves safety recall. The consumers stated the purge valve is an enviornmental concern. The consumer stated the purge valve would become stuck open, effecting the engine, fuel consumption, and air quality. |
| Category | Engine |
| Date | Apr 22, 2022 |
| State | TX |
| Description | Coolant leaking into engine causing misfire and potential for car to overheat if not catch fire. The real issue is this is a known defect with ford and to date they have not taken any action. Totally unacceptable! |
| Category | Visibility:windshield Wiper/washer |
| Date | Apr 22, 2022 |
| State | IN |
| Description | The contact owns a 2018 ford edge. The contact stated that the front windshield wipers failed to operate intermittently. The contact stated no warning light was illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with nhtsa campaign number: 22v250000 (visibility) however, the vin was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 50,000. |
| Category | Tires |
| Date | Apr 10, 2022 |
| State | IL |
| Description | We noticed washing the car today. This date being april 10, 2022. That all the tires mounted on our vehicle has cracking on all the side walls and tread. We are concerned that this may be a very serious safety issue. We just purchased this vehicle about 2 months ago as a used vehicle from a dealership. The miles on this vehicle is 28, 677. Please give us a response as we need to know what to do in this situation. Thank you! |
| Category | Tires:sidewall |
| Date | Mar 29, 2022 |
| State | FL |
| Description | Clear day at 5pm. Traveling at 65mph on highway when my rear passenger tire suddenly went flat. There was no debris in the road prior to this. After changing the tire I noticed that the inside sidewall had blown out. The tire size is 245/60r18 105h. Dynapro hp2 |
| Category | Forward Collision Avoidance: Sensing System: Radar |
| Date | Mar 24, 2022 |
| State | ID |
| Description | The contact owns a 2018 ford edge. The contact stated while driving under 25 mph, the front, side and rear sensors forward collision avoidance warning lights illuminated on the center display; however, the vehicle speed was not affected. The contact stated there were no objects or other vehicles around the vehicle during the failure. The contact stated that the failure had been reoccurring while driving below 25 mph. The dealer was notified of the failure and informed the contact that he would be responsible for the diagnostic fee. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 33,000. |
| Category | Engine |
| Date | Mar 22, 2022 |
| State | IA |
| Description | Engine light came on. Car was driving fine. We are under 100m out of the 60k mi warranty. Coolant in the engine & engine needs needs replaced. |
| Category | Structure:body, Unknown Or Other |
| Date | Mar 11, 2022 |
| State | KY |
| Description | Floor board got flooded with water! The back seam that is in the roof is faulty. The seam is above opening when lift gate is up ( not the seal around the gate). Front, midde and compartment with the spare was drenched. Water ran down the pillars ( nose was angled up). Ford refused to give any assistance. My concern is all the electrical components can be dangerous and the possibility of mold on the inside. Our 3/36 warranty has expired 4,000 miles ago and out on the time by around 6 mos. We have owned the ford less than a year and it has a clean history report. This is a part that should seal the roof. We have never touched it and until pointed out, wasn't aware of it. Other owners should be aware of this. What other damages can not be seen? |
| Category | Engine And Engine Cooling, Unknown Or Other |
| Date | Mar 10, 2022 |
| State | KS |
| Description | Check engine light on and kept loosing coolant. Code read as misfire in cylinder 2. Changed spark plugs and light still on. On the way to the dealership to to get it looked at, the engine blew. Bought the suv in april of 2020. Now I am stuck with a vehicle with 20,000 left to pay on and no money to replace the engine. The suv only has 63,000 miles on it. |
| Category | Engine |
| Date | Feb 28, 2022 |
| State | MD |
| Description | 2018 ford edge titanium. Approximately 90000 miles on car and experiencing an engine misfire on cylinder 3. Dealer says antifreeze (which has recently been losing coolant on a constant basis) is leaking into the cylinder causing the misfire. Claims only fix currently is to replace engine at a substantial cost to me. I have read a few ford forums for the 2. 0 liter engine and find this to be a symptomatic problem that ford is not repairing in good faith due to a manufacturing issue. |
| Category | Engine |
| Date | Feb 23, 2022 |
| State | MI |
| Description | The flywheel/flexplate is cracked and currently at dealership for repairs I can retrieve if needed. This is only noticeable during driving and can cause the engine to stop without notice. This is dangerous if in moving traffic. This problem has been confirmed with dealership in line tb19-2236. The damaged component has only been at the delaership to date, unsure if others will inspect. There were no warning lights, alerts or anything minus the rattling that started approximately 30 days ago. Ford is aware of the issue and has it documented for my model year and will not cover the extensive repair costs nor respond to the other claims similar to mine. |
| Category | Electrical System, Unknown Or Other |
| Date | Feb 06, 2022 |
| State | TX |
| Description | The rear hatch, yes it's available for inspection. It closed on me while trying to get items out of the back of the suv. I opened the hatch from the drivers control panel leaving the car running in park, then tried to get items out of the back. While I was under the hatch it closed on me. I was unable to stop it from coming down on my back/shoulder despite pushing back against it with my arms against the floor. I ultimately had to jump into the back of the vehicle where the hatch closed on my foot and locked. I tried to open it again using the push button on the outside of the hatch, it closed again, I was unable to stop it from closing and locking again while trying to lift it from the outside. It did this four times in a row. The only "unusual" thing was that this was during an ice storm. I have tried to reproduce it several times since with no luck, also there are no freezing temperatures now. No, I have not taken it to a dealership yet but will this week. I do not know if there were warning lights since I was in the back of the vehicle, but it did sound the tone that you hear when the lid is closing by its own power luckily which alerted me that it was closing. This has never happened, it closed with force four times, and I was unable to stop it |
| Category | Engine |
| Date | Feb 02, 2022 |
| State | GA |
| Description | The contact owns a 2018 ford edge. The contact stated while driving 10-15 mph and attempting to accelerate, the vehicle loss motive power. There were no warning lights illuminated. Additionally, while driving the vehicle failed to move and revved up. The vehicle was restarted and worked as designed. The vehicle was taken to an independent mechanic who was unable to duplicate the failure. There were no dtc codes. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the nhtsa for assistance. The approximate failure mileage was 28,000. |
| Category | Engine |
| Date | Feb 01, 2022 |
| State | WI |
| Description | We took our 2018 ford edge with 63000 miles in for oil change and brake line recall to koucerek ford in wausau, wi.. We notified them that it seems to be losing antifreeze since december. They called and informed us that the coolant is leaking into cylinders 2 and 3 and we need a new motor at a cost of 00. 00. I called ford customer care and was denied any compensation because it was 3000 miles beyond the warranty. |
| Category | Latches/locks/linkages:doors:latch, Structure:body:door |
| Date | Jan 26, 2022 |
| State | MO |
| Description | Passenger doors freezes closed when snow and ice build up on the lower door mud guards. Available for inspection. Rear passengers have to crawl out of front doors during winter weather conditions. The problem hasn't been reproduced as of yet to the dealer but has been reported to the dealer. The dealer confirmed the problem a manufacturing flaw. No safety warning lights for the problem. Problem noticed january 2020. |
| Category | Unknown Or Other, Visibility:sun/moon Roof Assembly |
| Date | Jan 20, 2022 |
| State | WA |
| Description | My wife was driving home from work when she said she heard what sounded like a gun shot! She was very very alarmed by it!! When she got home found that the panoramic sunroof exploded! I will take it to the dealer tomorrow! |
| Category | Engine |
| Date | Dec 27, 2021 |
| State | RI |
| Description | Engine light came on with a p0303 code denoting a cylinder misfire. Dealer say engine needs to be replaced. I researched this online and this is happening to hundreds of people who purchased a 2017 - 2018 ford edge with a 2. 0 eco boost engine. |
| Category | Exterior Lighting |
| Date | Dec 12, 2021 |
| State | NY |
| Description | The headlights are so dim that the vehicle is almost unsafe to drive at night time. This is especially true while driving in rain or snow at night. I have different strengths of headlights nothing helps. My family is at the point of not wanting to ride anywhere with me in the vehicle at night time. This past weekend it was raining when we left family and driving 20 miles in rain and night on low beam my girlfriend said she will never ride again at night. We live in an area where deer and other animals are often near the road at night time. This 2018 ford edge has even me a military veteran almost too scared to drive the vehicle at night time!! Please help make ford remedy this problem before people die!!! There seems to be some sort of opaque lens in front of the low beam headlight bulb and it seems to make is so the low beam is unable to give the vehicle any good lighting on low beam at night time. |
| Category | Engine |
| Date | Nov 08, 2021 |
| State | VA |
| Description | I purchased the ford edge 09/28/2019 from apple ford lynchburg va, I noticed a ticking noise when crank up the suv, around june the engine light came on and the vehicle shut off while driving down the road. I took it back to apple ford and they checked it and said that the motor had to be replaced. I took it to another mechanic and was told that the motor needed to be replaced. Apple ford manager john advised me that he would see if ford motors would replace and get back with me, he never did. I went over again to see him he told me the same thing but never called back. I called the owner and he said that he was going to call ford motor to see if they can help me out. Help me they need to replace it. The owner advised me that a few of the vehicles had a cooling problem running hot. The other mechanic completed a diagnostics p316 and p1285 and pressure test was recommended. The pressurized test cooling system found coolant in cyclinder walls after test. After performing pressure test 5 hrs. Per tbs 192346 found that applied pressure dropped 7psi. Removed spark plugs found evidence of coolant in cyclinders. According to owner's right a vehicle must not be more than 10 years old and is eligible for the vehicle to be repaired with no cost to the owner. According to www. Fordproblems. Com/flexplate-rattle for 2015-2018 edge and carcomplaints. Com rattling noise caused by a defective engine flexplate and that a class-action lawsuit wants ford to properly recall the flexplates. States that owners have had flexplates replaced only a matter of time before they crack again. If unattended the plates a can shatter and cause a host of other problems such as knocking noise when engine shifts into gear, unsetting vibrations, loss of power at high speeds, vehicle won't be able to transfer engine power into transmission. Another thing while driving up hills the engine light would come on and go off after pulling the hill and couldn't drive no faster that 55 miles or light come back on. |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Nov 08, 2021 |
| State | GA |
| Description | The rear roof glass spontaneously started cracking in a large area. |
| Category | Engine |
| Date | Nov 05, 2021 |
| State | OK |
| Description | The contact owns a 2018 ford edge. The contact stated while driving approximately 45 mph, the check engine warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing an engine to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and advised the contact to take the vehicle to a dealer. The failure mileage was approximately 72,000. |
| Category | Unknown Or Other |
| Date | Nov 02, 2021 |
| State | AZ |
| Description | While driving on the freeway in california, the drivers side visor came lose and hit me in the face and blocked my vision and almost caused an accident at 70 mph. The visor remained attached by the visor light wire. This happened on 10/4/21. |
| Category | Unknown Or Other |
| Date | Oct 20, 2021 |
| State | OH |
| Description | The turn signal randomly loses its tick-tock sound even when the turn signal is active. It happened since I own this brand new car. |
| Category | Power Train |
| Date | Sep 22, 2021 |
| State | OH |
| Description | The contact owns a 2018 ford edge. The contact stated while driving 35 mph, the contact heard a clicking noise coming from the engine compartment which resulted in the vehicle losing power. The contact stated no warning light was illuminated. The vehicle was able to be pulled over but was not restarted. The vehicle was towed to a local mechanic where it was diagnosed with needing the torque converter replaced. The vehicle was repaired but recall was not covered. Upon investigation, the contact associated the failure with nhtsa campaign number: 18v390000 (power train) however, the vin was not included. The manufacturer was informed of the failure and informed the contact that the vin was not included. The failure mileage was approximately 80,000. |
| Category | Engine |
| Date | Sep 21, 2021 |
| State | SC |
| Description | The contact owns a 2018 ford edge. The contact stated that while his wife was driving at an undisclosed speed, the engine overheating warning light was illuminated. The vehicle was taken to the dealer and diagnosed with coolant leaking into the cylinders and that the vehicle needed an engine replacement. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The contact related the failure to a tsb 19-2346. The failure mileage was approximately 107,000. |
| Category | Engine, Service Brakes, Hydraulic:foundation Components:hoses, Lines/piping, And Fittings |
| Date | Sep 10, 2021 |
| State | NJ |
| Description | There is an engine defect causing coolant to leak into cylinders on my 2018 ford edge titanium ecoboost 2. 0l turbocharged engine. This is a known safety problem and there have been many lawsuits regarding this issue. I have contacted ford corporate and they are only recommending to replace the long block instead of replacing the entire engine. There is potential to have damage to the cylinder heads, piston rods and other crucial parts in the engine which make me feel very unsafe about its future reliability when "only replacing the long block" which really seems like putting a band aid on the problem. They are not willing to spend the time or money to ensure that the vehicle is safe and the problem is properly diagnosed and resolved. This is alarming as it seems they are trying to cut corners in order to save money. Many people have had this problem and I heard from my private mechanic that they do so many 2. 0l ecoboost a week at the dealership because of this exact same problem. I think the nthsa should look into an engine recall. I also have had an open recall on the front brake lines needing to be replaced due to possible failure for over 1 year and ford has dragged their feet. Please look into my specific case if possible. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Structure:body |
| Date | Sep 08, 2021 |
| State | NY |
| Description | The power lift gate on the back of my vehicle will unexpectedly shut or quickly drop closed. On multiple occasions I was removing items from the back of my vehicle when this happened, and I was struck by the lift gate causing injury. The first time I brought this to the dealer's attention was july 2019. They were unable to replicate the problem. This week, while once again removing items from the back of my car, the lift gate shut suddenly, this time crushing and cutting my wrist. My wrist immediately bruised and began bleeding. This was incredibly painful and days later is still not healed. This is a problem that is well documented by other ford edge owners in online forums, but that the dealer has still failed to acknowledge. |
| Category | Service Brakes, Service Brakes, Hydraulic |
| Date | Sep 07, 2021 |
| State | MD |
| Description | The contact owns a 2018 ford edge. The contact received notification of nhtsa campaign number: 20v469000 (service brakes, service brakes, hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and lindsay ford (11250 veirs mill rd, wheaton, md 20902) were made aware of the issue and informed the contact that parts were not yet available. The contact attempted to contact the manufacturer but was not able to speak to a representative. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Engine And Engine Cooling |
| Date | Aug 06, 2021 |
| State | MD |
| Description | The contact owns a 2018 ford edge. The contact stated that the antifreeze in the vehicle would leak into the cylinders which would result in misfires and the vehicle shaking on a cold start. The contact stated that the check engine and coolant overheating warning lights and messages were displayed on the instrument panel. The vehicle was diagnosed but was not yet repaired. The manufacturer was informed of the failure. The manufacturer informed the contact that the repair parts were on backorder. The failure mileage was approximately 74,000. |
| Category | Back Over Prevention: Back-up Alarm |
| Date | Aug 03, 2021 |
| State | WI |
| Description | The contact owns a 2018 ford edge. The contact stated that while passengers were walking behind the vehicle, the back over prevention system failed to activate. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the audio unit needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken to another local dealer bergstrom ford lincoln of the fox valley (525 s green bay rd, neenah, wi 54956, (800) 404-1138) but vehicle was not diagnosed or repaired. The manufacturer was contacted and informed of the failure. The contact was referred to nhtsa for assistance. The failure mileage was 11,000. |
| Category | Exterior Lighting |
| Date | Aug 01, 2021 |
| State | FL |
| Description | Moisture in rear tail lights and rear reflector on tailgate. Moisture is excessive and causing streaks and puddles to form in tail lights. Water and moisture blocks and distorts light from brake lights and tail lights lowering visibility of these lights which could result in accident. |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Jul 29, 2021 |
| State | FL |
| Description | The contact owns a 2018 ford edge. The contact stated while driving approximately 50-55 mph, the contact heard a loud explosion. The contact pulled over and checked outside of the vehicle but did not see any damage. The contact restarted the vehicle and started driving and heard wind inside the cabin of the vehicle. The contact pulled over and inspected the vehicle and became aware that the sunroof glass had shattered. There was no impact to the sunroof that could have caused the sunroof to shatter. The dealer was made aware of the failure and provided the contact an estimate for the repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 68,000. The vin was unavailable. |
| Category | Engine And Engine Cooling |
| Date | Jul 22, 2021 |
| State | VA |
| Description | One morning got in suv for work. The suv was hesitant about cracking as if starter was going so I thought, also had a small knocking/ticking noise after turning again it cranked. After a few days the engine light came on and wouldn't go off. Took the vehicle to the dealership to check and I was told that I needed an engine . The dealership found that cyclinder 2 miss fire nad traced and found coolant in cyclinder. I took the vehicle to a second shop for a second opinion thinking this can't be I only had it for a year and a few months. Second auto shop said same thing your vehicle need a motor. The second shop performed a pressure test found that after applied pressure dropped 7 psi removed spark plugs and found evidence of coolant in cylinders. |
| Category | Service Brakes, Service Brakes, Hydraulic |
| Date | Jul 13, 2021 |
| State | ND |
| Description | The contact owns a 2018 ford edge. The contact received notification of nhtsa campaign number: 20v469000 (service brakes, service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall and informed the contact that parts were not yet available. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect. |
| Category | Wheels:lugs/nuts/bolts |
| Date | Jul 12, 2021 |
| State | NY |
| Description | The contact owns a 2018 ford edge. The contact stated that the front passenger's side tire experienced a blowout. While attempting to use the lug tool provided with the vehicle, the lug tool failed to fit the lug nuts. The contact called a tow company to assist with replacing the tire with the spare tire. The contact took the vehicle to the local dealer and was informed that the lug nuts were swollen. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 48,000. |
| Category | Parking Brake |
| Date | Jul 09, 2021 |
| State | NY |
| Description | The parking brake flashed a message that it had limited function. Then the message said the parking brake was on. I pulled to the side of the road and then could not release the parking brake or operate the vehicle. |
| Category | Steering |
| Date | Jul 03, 2021 |
| State | FL |
| Description | The steering wheel will click softly and act like it skipped a tooth on a gear. I am told I could lose steering control all together and its possible to just lock up as I'm driving which could lead to an accident or worse. Estimated repairs are from 00. 00 to $ 3000. 00 + taxes. From research it appears this has been a problem across multiple models of ford products from the time this system was initially installed back in 2008. |
| Category | Engine And Engine Cooling |
| Date | Jun 26, 2021 |
| State | MI |
| Description | Repeated 'misfire in cylinder 2' error code - from what I've seen online, this may mean that coolant is leaking into the engine block and can cause total engine failure. About 77,000 miles currently. Will be taking to dealership in a couple days, as it's a repeated issue and the dealership staff member we talked to said I shouldn't be driving the car, which we just bought in march 2021 from a used car ford dealership. |
| Category | Engine |
| Date | Jun 24, 2021 |
| State | GA |
| Description | 10162071 manufacturer communication number: tsb 19-2208 summary some 2015-2018 edge and 2017-2019 fusion/mkz/escape/mkc vehicles equipped with a 2. 0l ecoboost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (mil). Diagnostic trouble codes (dtcs) may include p0300, p0301-p0304, p0316, p0217, p1285 and/or p1299 stored in powertrain control module (pcm). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the service procedure steps to replace the long block engine assembly. |
| Category | Structure:body, Structure:body:hatchback/liftgate:support Device/strut |
| Date | Jun 23, 2021 |
| State | NY |
| Description | Lift gate motorized lift cylinder failed to hold the lift gate open while accessing the compartment. Lift gate reversed and you could not stop it by pushing up on the lift gate. Made an appointment at the ford dealership and they checked the issue out and they confirmed the problem was with the lift cylinder no warning lamps or messages appeared when this happens. Lift gate would not reverse while coming down when up hand pressure was being applied. Serious issue for trapping a person under the lift gate. |
| Category | Seats |
| Date | Jun 11, 2021 |
| State | SC |
| Description | The contact owns a 2018 ford edge. The contact stated that the driver's and passenger's side seat adjustment rails had sharp edges. Due to the seat tracks sharp edges, the contact punctured her left leg on the track upon entering the vehicle. The contact sought medical treatment for her injury and was treated for an infection to the wound on her left leg. The contact went to the dealer and notified them of the issue. The dealer decided to place tape on the edges of both seat adjustment tracks to prevent any further injuries. The manufacturer was notified of the failure but offered no further assistance. The vehicle was not repaired. The failure mileage was unknown. |
| Category | Service Brakes, Service Brakes, Hydraulic |
| Date | Jun 01, 2021 |
| State | OH |
| Description | The contact owns a 2018 ford edge. The contact stated while driving 35 mph and depressing the brake pedal, the vehicle continued moving forward. The contact stated there was no warning light illuminated. The contact stated she continued to depress on the brake pedal to the floor and the vehicle slowed to a stop. The contact received notification of nhtsa campaign number: 20v469000 (service brakes, service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer twice and it was confirmed that the part was not yet available. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 10,000. |
| Category | Steering |
| Date | May 31, 2021 |
| State | FL |
| Description | 2018 ford edge sport awd, 7600 miles +/-. While driving home my wife experienced an adaptive steering fault with the steering wheel misaligned about 20 deg clockwise (pictures available). Upon arrival I confirmed the fault which cleared by turning the steering wheel back and forth several times. The next morning the fault reappeared. Also the driver's seat belt fails to latch properly, takes several attempts and the driver's door is difficult to open from inside. Took car into the dealership for inspections, replacing the steering wheel assembly and the seat belt assembly, realigned driver's door. Vehicle has been repaired. |
| Category | Structure:body:hatchback/liftgate |
| Date | May 26, 2021 |
| State | MD |
| Description | 1. The lift gate has come down on top of me several times. I've had bruising on my legs and a headache because of the gate hitting me in the head. 2. There is an anti-freeze odor inside the car intermittently. The dealer tested for leaks but it was inconclusive. I'm taking it back to be tested again this week. 3. On two occasions, the navigation system has given verbal directions different than what it shows on the screen. The first time I thought I heard wrong. But the second time it happened I knew it wasn't my hearing. I have an appointment with the dealer to address this. |
| Category | Visibility/wiper |
| Date | May 19, 2021 |
| State | PA |
| Description | Sun/panoramic glass roof shattered for no reason. |
| Category | Engine |
| Date | May 14, 2021 |
| State | AL |
| Description | My engine light came on. Upon starting my car, itÂ’s basa rough idle for a few seconds before going to normal. Code was ran an it was determined to be a cylinder 2 misfire. My heat had quit working. I looked under the hood and the coolant tank was early empty. I refilled it. A few days later, the light came on while driving saying over temperature. Checked again and coolant tank was almost empty again. Had it looked at and there was no sign of an external leak. Upon searching, I came across newson law in nashville who has a potential law suit against ford because of so many complaints for this exact issue in 2016-2018 edge with 1. 5 or 2. 0 ecoboost. Mine is a 2. 0. All of the reviews I have read on this issue are the exact same issues happening. Most of which are happening after the warranty has ran out. This is the case for me. |
| Category | Engine |
| Date | Apr 29, 2021 |
| State | FL |
| Description | My 2018 ford edge had the check engine light illuminate recently one morning when I started the engine. The engine had a rough idle/chugging and white smoke from the exhaust that also occurred when the engine light illuminated. I shut the engine down, and restarted the engine to see if the issue would replicate, which it did, but not as extreme. I had taken my vehicle into the local ford dealership about six prior to this incident for a faulty fuel valve, and the ford edge acted the same way, except that the vehicle engine would also chug after refueling, which it didn't do with this current issue. With this most recent case, I took the ford edge to the dealership for diagnosis at 10am several days later because they didn't have any immediate availability. The service manager told me at 430pm that afternoon they couldn't replicate the issue, but wanted to keep the vehicle overnight for further testing. At 130pm the following afternoon, I was told the engine would need to be replaced because coolant had leaked into the engine. Apparently, ford has issued a tsb about this issue for ford edges from 2015-2018, and other models, but they haven't issued a recall. I was told the dealership had submitted a claim to the corporate office for a full engine replacement, and since this was a known issue, they didn't see any issues with it being approved. I have been told it will be some time, no guarantees, as to when I will have my ford edge returned since there are other ford edge's with this issue. |
| Category | Service Brakes |
| Date | Apr 21, 2021 |
| State | FL |
| Description | There is a recall from ford last aug 11. 20v-469 that has us worried for 8 months and we have contacted our ford dealer at least 5 times with no answers for a resolation yet. When will this be resolved? |
| Category | Unknown Or Other |
| Date | Apr 19, 2021 |
| State | VA |
| Description | I have a cracked glass in my panoramic roof on my 2018 ford edge sport. Local ford dealer was no help in getting fixed and my extended warranty will not fix glass. Insurance company is involved but there are no shops wanting to fix glass cracking. This is a known defect along with the exploding glass sunroofs on certain years of edges. Something needs to be done. My car was sitting with nothing that could have hit it. Happened with temperatures changing. |
| Category | Service Brakes |
| Date | Apr 16, 2021 |
| State | TX |
| Description | Ford notified of this problem on 8-19-20 and provided the following statement: ford motor company is working closely with its suppliers to produce parts for this repair. When parts become available, ford motor company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available 4th quarter 2020. Today is april 16, 2021 |
| Category | Engine |
| Date | Apr 06, 2021 |
| State | FL |
| Description | My 2018 ford edge threw a code p0301. Which is a misfire in cylinder 1. Coolant leaking into block and started throwing a lot of white smoke out from the exhaust. Took the vehicle to the dealer and after their diagnostic and a few questions to me ford is needing to replace the motor. The vehicle was difficult to start each morning and the hen the motor was off for a while. Eventually it would start. Other then the check engine light and the white smoke out the exhaust I noticed no performance loss. |
| Category | Engine, Power Train |
| Date | Mar 29, 2021 |
| State | TN |
| Description | Had oil changed at dealership in dec 2020and advised of low coolant. Tech checked no leaks found. March 2021 check engine light came on code p0301, misfire in cyl 1. Had new spark plugs put in. Drove 500 miles, code came back. Swapped coil pack from cyl 1 and 2, drove another 450 miles code came back. Had injectors checked, all ok. Car started having a slow sluggish start to it. Noticed coolant was empty. Refilled, within a day empty. Took to shop and coolant in cylinders |
| Category | Electrical System |
| Date | Mar 03, 2021 |
| State | VA |
| Description | My screen went completely back and never turned back on. I can no longer use the usb ports, turn on my radio, use my rearview mirror, connect my phone nor control my a/c settings. I took it to ford and they indicated it's a bad apim. Another issue with my vehicle. After 18 months my brand new vehicle had a battery, starter, alternator and engine replaced. Now I need a new apim? Ford is ridiculous. They're customer service and quality in cars is gone. My car should be a lemon yet, 3 years after continuous problems, I'm still fighting for my vehicle to be recalled. |
| Category | Air Bags, Service Brakes |
| Date | Feb 09, 2021 |
| State | TX |
| Description | Tl* the contact owned a 2018 ford edge. The contact stated that while his wife was driving the vehicle at 55 mph on the highway, she attempted to depress on the brake pedal to slow down in traffic when the brake pedal did not fully depress causing the contacts wife to rear end and hit another driver, which caused the other driver to spin into traffic causing a multiple vehicle collision. The front driver side air bags did not deploy. There was no warning light illuminated. The contacts wife sustained a fractured finger, bruised hips, bruised upper body, and a sore back. There were other people injured in the accident but that information was not available. The contacts wife received medical attention at the scene of the crash but declined going into the hospital. A police report was filed. The vehicle was towed to an impound where the insurance company deemed a total loss. The local dealer sam pack's five star ford lewisville (1144 n stemmons fwy, lewisville, tx 75067) and the manufacturer were made aware of the failure. The approximate failure mileage was 32,000. |
| Category | Fuel/propulsion System, Unknown Or Other |
| Date | Feb 04, 2021 |
| State | FL |
| Description | My 2018 ford edge keeps filling up with exhaust in the cabin. It has done this on many ocasion's it will do this wether I am stationary or driving . It's getting worse.. I do a lot of highway driving long distances and I sleep in my car alot. The exhaust smell happens nomatter if I am on the hifhway or residential street. It happens almost every few days now. I did have it checked out at randon ford in florida . They advised me that they couldn,t find a leak. The very next day I drove from florida to minnesota, the exhaust was in the car several times on the trip |
| Category | Service Brakes |
| Date | Jan 28, 2021 |
| State | TN |
| Description | I was driving on the interstate and traffic was heavy with speeds constantly changing. I was keeping what I though was a safe distance but when the car in front of me completely stopped and I hit my brakes, my vehicle slid instead of stopping resulting in me hitting the vehicle in front of me. Would this be associated with the brake recall? |
| Category | Power Train |
| Date | Jan 21, 2021 |
| State | CA |
| Description | My 2018 edge with ecoboost has less than 62k miles. Noticed a rattling noise when I was idled or not accelerating. Noise got louder and worse, seemed to have issues changing gears, began sounding like a diesel when I was idle. Took it in for diagnostics today and noticed the check engine light came on today. Results came back with random misfire code. Turns out there is a crack in the flywheel... Which from what I can tell by research is due to manufacturer issues with the torque converter. Why is there no recall for this? It is dangerous and the car is not old or worn out enough to have these kind of issues. Cost to correct is astronomical. Please help raise awareness and get the help consumers deserve. |
| Category | Engine |
| Date | Jan 15, 2021 |
| State | NC |
| Description | Tl* the contact owns a 2018 ford edge. The contact stated that the vehicle leaking coolant unto the engine causing the engine to fractured. The contact stated that she noticed the failure while the vehicle was smoking and was driving erratically. The engine warning light illuminated. The contact mention that the vehicle was undriverble. The vehicle was taken to university ford durham, 5001 durham-chapel hill blvd, durham, nc 27707, and was diagnosed that coolant leaking into the engine and had fractured the engine. The mechanic informed the contact that a new engine needed. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to nhtsa. The failure mileage was approximately 69,747. |
| Category | Engine, Steering |
| Date | Jan 05, 2021 |
| State | TN |
| Description | Tl* the contact owns a 2018 ford edge. The contact stated while in a driveway, the vehicle shut-off without warning. The contact called an independent mechanic who manually released the steering wheel to move the vehicle. The vehicle was towed to billy howell ford (1805 atlanta hwy, cumming, ga 30040, (770) 872-6928) to be diagnosed. The contact was informed that the main instrument connector wire under the floorboard was fractured. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 44,400. *bf |
| Category | Unknown Or Other |
| Date | Dec 10, 2020 |
| State | VA |
| Description | The ford sync system stopped working I can not charge my phone the radio doesn't play nor does the back up camera work on the vehicle |
| Category | Engine |
| Date | Dec 01, 2020 |
| State | CO |
| Description | 2018 model w/ 2. 0l engine. Car starting & idling was sluggish. Check engine light was on. Took to ford for troubleshooting. Evaluation revealed coolant in cylinder. Car has 34,500 miles on it. New engine was required. Engines should never need replaced. Seems like many others are having issues with engines on this make & model. Ford should replace these engines before warranty expire as they are appear problematic. |
| Category | Service Brakes |
| Date | Dec 01, 2020 |
| State | NJ |
| Description | A client of ours wants to file a complaint on the 2018 ford edge recall. Client would like ford to know that they are not working with their suppliers fast enough to produce the necessary parts and therefore causing a delay in the remedy of said recall. The client would also like to note that this is creating a safety concern for the user. |
| Category | Service Brakes, Service Brakes, Hydraulic |
| Date | Nov 12, 2020 |
| State | NJ |
| Description | Tl* the contact owns a 2018 ford edge. The contact received notification of nhtsa campaign number: 20v469000 (service brakes, service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact called verner-cadby inc (1240 bloomfield ave, fairfield, nj 07004) where it was confirmed that parts were not yet available. The manufacturer was made aware of the issue and informed the contact that parts would be available in 2021. The contact had not experienced a failure. Vin tool confirms parts not available. *bf*jb |
| Category | Engine |
| Date | Nov 02, 2020 |
| State | VA |
| Description | Coolant is getting into cylinders and causing the engine to run rough and burn coolant as well as frying the coils started less than a year after having the vehicle but didn't know it was happening. Car doesn't over heat but check engine light comes on for a misfire in whichever cylinder and low coolant. |
| Category | Service Brakes, Service Brakes, Hydraulic |
| Date | Oct 19, 2020 |
| State | NJ |
| Description | Tl* the contact owns a 2018 ford edge. The contact received notification of nhtsa campaign number: 20v469000 (service brakes, hydraulic, service brakes) however, the part to do the recall repair was unavailable. Wayne ford (444 us-46, wayne, nj 07470, (973) 256-8800) was contacted and it was confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Engine |
| Date | Sep 25, 2020 |
| State | AZ |
| Description | I have a ford edge with 60k. It has been diagnosed with an internal coolant leak. Siezed and stalled up on the highway because coolant has leaked into cylinders 2 and 3 |
| Category | Seat Belts |
| Date | Sep 14, 2020 |
| State | VA |
| Description | On warm days the driver seatbelt tensioner locks and does not allow the seatbelt to be pulled out and used by the vehicle operator. |
| Category | Engine |
| Date | Sep 10, 2020 |
| State | SC |
| Description | My 2018 ford edge, 67,000 miles, has and engine light on the dash. I had the code read and it indicated a #2 cylinder misfire. The car is at the ford dealership and they have indicated that coolant has leaked into the #2 cylinder. I have research this on the internet and there seems to be a lot of fords with this same problem. If this was an isolated incident them maybe not a defect but with the amount of cases this appears to be a manufacturer defect of the block. I am waiting for the diagnoses and already the tech is saying maybe an engine replacement. The ford company should be recalling these engines and replacing them as they are diagnosed. |
| Category | Fuel/propulsion System |
| Date | Aug 29, 2020 |
| State | GA |
| Description | The 2018 ford edge has a problem with the fuel tank that is yet to be addressed. Whenever I pump gas into the tank, the car will not start until at least 15 attempts. This problem seems to be because the tank which has no cap does not create enough suction pressure for the engine to pull the gas. Whenever gas is newly pumped, the engine seems to pull air, and will not start. The tank seems to be unable to bleed out air or maybe will not create the right pressure until the tank creates enough pressure for the gas to flow well into the engine. This is a serious problem that ford company seerm not to be aware of or maybe they are aware and just not addressing it or just a factory fault. Whatever it is, this issue needs to be addressed by a recall please |
| Category | Electrical System, Power Train |
| Date | Aug 24, 2020 |
| State | TX |
| Description | There is an electrical issue with this vehicle - started at 24000+/- and drained batteries - after replacing 4 batteries - check engine light came on - dealer did pressure check and engine had to be replaced! After replacement, battery was again dead. They cannot find reason for drained battery. This vehicle is unsafe and potentially a fire hazard. I cannot get relief from ford motor - refused to buy back. Vehicle was parked every time battery was drained. |
| Category | Engine |
| Date | Aug 24, 2020 |
| State | OR |
| Description | Coolant leaking into the cylinders, I have read many people filing complaints on this issue in the last year especially. Even the tech at ford said this is becoming a problem. It seems that this needs to be under the recall category now to help people not go through the pain of whats not under warranty and what is and having to spend money on something that is clearly at this point a manufacturing error. This issue isnt something you notice it starts with a check engine light and will turn on and off. |
| Category | Visibility/wiper |
| Date | Jul 20, 2020 |
| State | CA |
| Description | My sun roof glass cracked spontaneously. The vehicle was stationary. |
| Category | Electrical System, Engine |
| Date | Jul 14, 2020 |
| State | CA |
| Description | First the car started trembling when turning on and loosing power , it continues to get worse , check engine light came on I took it to get checked and it was off. Then eventually it came on flashing, I left it in place to get checked . The mechanic told me it was not worth it to fix it , it was damaged beyond repairable . I'm not exactly sure what happened but I have the report . |
| Category | Electrical System |
| Date | May 24, 2020 |
| State | SC |
| Description | Dead battery numerous times in the 1 1/2 years owned, the first after 3 days and dealer picked up, said okay---has happened many times since. On may 20, 2020, returning from a trip, dash lights went off and on several times and smoke came out from under hood. Suv is at dealer now, so do not know what they will say. In motion on a rural road 2 miles from home. *tr |
| Category | Electrical System |
| Date | Mar 11, 2020 |
| State | CA |
| Description | 2018 ford edge- it sounded like a bomb exploded and the whole sunroof shattered I asked for help from the dealer dch ford in thousand oaks and they sent it to ford and ford said that it is not warrantied. I see many other complaints on this topic so I wish we all could get some help. |
| Category | Engine |
| Date | Mar 09, 2020 |
| State | AR |
| Description | Service engine light came on and there was a coolant leak. No light warning that coolant was low ever came on for the vehicle, the car turned the motor off while driving down the interstate. Ford dealership reports that there is a technical service bulletin for this complaint that recommends the engine be replaced. The vehicle has less than 65,000 miles and should not need such extensive repairs as an entire engine replacement. If there is a technical service bulletin for this problem, then it appears that this problem is known by ford and they are not addressing it properly, because the vehicle is only 3,000 miles past the powertrain warranty. This is not a safety issue or a recall and it should be. |
| Category | Engine |
| Date | Feb 28, 2020 |
| State | AZ |
| Description | The engine has failed twice, at 42000 miles and then again at 46000, this is on the 2. 0l four, first leak down on cylinder #4, then on cylinder #2. |
| Category | Air Bags, Electrical System, Seat Belts |
| Date | Feb 01, 2020 |
| State | OH |
| Description | Air bag light was on in the car. Seat belt light for driver's seat doesn't always turn on nor does it alarm even when the seat belt in buckled or unbuckled or if the vehicle was stopped or in motion. Took vehicle in for service, initially was told there may have been rodent damage and that wouldn't be covered by warranty but they would check it out. When I returned, I was told empty water bottles under the passenger seat may have moved a wire. Service people stated that the wire may still be dislodged, they didn't check that. Dealership (sheehy ford in gaithersburg, md) stated that it was most likely due to water bottles, therefore they didn't check to see if the wire was fully connected or not. I feel my claim was dismissed by the service center and it seems like a safety concern. I am not confident the issue has been fixed. 4 empty water bottles that slide easily under the seat should not dislodge a wire. Additionally, the dealer voided the ticket and didn't submit my claim to warranty. I am still concerned about the safety of my vehicle should I be involved in a crash. They did not address my seat belt concerns for the driver's seat. |
| Category | Fuel/propulsion System |
| Date | Jan 23, 2020 |
| State | NE |
| Description | Car was in motion on a paved state of nebraska highway. I heard a load pop, did not see anything in road or feel that the car hit any kind of road hazard. Was two miles from home, no warning light came on. When parked I did smell gas but could not determine where it was coming from because there was a light rain. In the morning all fuel had drained out on the ground and down the street. Had it towed to shop, they found a hole in the gas tank and determined it was a road hazard collision. Ford seems unable to provide a replacement tank and it appears it will likely be months before they can get one in. Just concerned that this tank maybe prone to holes caused by perhaps just a rock being thrown up under the tank. This could have been a very bad situation as I am a smoker and often sit in my car and have one before going in the house. I am also concerned that ford can't provide a replacement tank, and several places I have check say the tank for this car has been discontinued. Possible problem with the existing tank that they are not disclosing. Why should it take 3 months to get a replacement gas tank? |
| Category | Engine, Power Train |
| Date | Jan 15, 2020 |
| State | NC |
| Description | Vehicle powertrain equipment failure at 34k miles consistent with nhtsa campaign # 18v390000 and ford recall 17s16. No accidents or injury resulting from the failure. Required replacement of engine and transmission components including the torque converter. Repairs took almost six weeks to complete due to parts availability. |
| Category | Electrical System |
| Date | Jan 09, 2020 |
| State | GA |
| Description | At various times parked, the battery goes dead. |
| Category | Structure:body, Unknown Or Other |
| Date | Jan 06, 2020 |
| State | TX |
| Description | The moonroof in the ford edge will explode when driving more than 65mph down the highway. I have only had this car for 6 months and my roof exploded on me on the way home and of course it's not covered under any warranty. I can't imagine if there was kids in the car and the moonroof was open. I'm not the first person this has happen too. This roof needs to be recalled. |
| Category | Exterior Lighting:headlights |
| Date | Jan 03, 2020 |
| State | IN |
| Description | Tl* the contact owns a 2018 ford edge. The contact stated that the headlights did not illuminate properly when driving at night. Sternberg ford (600 south washington street, dale, in 47523, 888-263-7958) test drove the vehicle and stated that the headlights were designed in that manner and the repairs were not covered under warranty. The contact replaced the headlights himself; however, the new headlights were still not projecting completely. The manufacturer was not contacted. The dealer was contacted again and stated that they could not assist. The failure mileage was 10. |
| Category | Unknown Or Other |
| Date | Jan 01, 2020 |
| State | TX |
| Description | My car will randomly shut down while I am driving. It has happened driving in the city I live in and also on the highway going 75 mph. I have to pull over and restart the vehicle. This started in november 2018 and still happens. I have had it looked at by the dealership and ford has sent field service engineers that have not been able to find a trouble code that is happening. It has been looked at by 2 different engineers due to the bbb complaint that was filed. The car is a lemon according to texas lemon law but ford will not recognize the problem since they cannot force and intermittent problem to present itself. This is definitely a safety hazard as the car has stopped in traffic as well. When it happens, there is nothing that comes up, the dash just goes blank and the engine stops. |
| Category | Seats |
| Date | Dec 23, 2019 |
| State | TX |
| Description | I had my heated seats on for a trip to my mother's. We stopped every 2 to 3 hours for gas and breaks. 12 hours into the 14 hour trip I started feeling pain on the back of my legs. I checked on our next break and saw blisters forming on the backs of my legs. By the time I had arrived most of the blisters had popped. Car was in motion. |
| Category | Unknown Or Other |
| Date | Nov 20, 2019 |
| State | TX |
| Description | The hatchback slams. I've returned the vehicle several time and told it's normal. |
| Category | Electrical System |
| Date | Nov 19, 2019 |
| State | WV |
| Description | Tl* the contact owns a 2018 ford edge. The contact stated that the vehicle failed to start after several attempts. The vehicle was towed to jerry's ford alexandria (6510 little river turnpike, alexandria, va 22312, (703) 256-5000) where it was diagnosed that the engine needed to be replaced. And not the alternator. The vehicle was not repaired, but the failure recurred. The vehicle was not included in nhtsa campaign number: 18v548000 (electrical system). The manufacturer was not contacted. The contact stated that the failure was intermittent. The approximate failure mileage was 60,000. *dt*dt consumer stated according to mechanic she had a defective head gasket and/or defective water pump which caused coolant to leak to the engine.*jb |
| Category | Suspension |
| Date | Oct 30, 2019 |
| State | MI |
| Description | While making a left onto a viaduct the ball joint separated causing the vehicle to continue to turn (sharply) into the barrier wall. |
| Category | Exterior Lighting:headlights |
| Date | Oct 22, 2019 |
| State | TX |
| Description | Tl* the contact owns a 2018 ford edge. The contact stated that the low beam headlights were not bright enough, which made it difficult to drive in the dark. The contact called russell & smith ford at 713-230-8368 (located at 3440 s. Loop w., houston, tx 77025) and was informed to bring the vehicle to their facility. The manufacturer was made aware of the failure and informed the contact to call the dealer. The vehicle was not repaired. The failure mileage was approximately 42,400. |
| Category | Visibility/wiper |
| Date | Oct 05, 2019 |
| State | MN |
| Description | Rear window shattered without warning as vehicle was in motion. Speed was less than 15 mph while exiting a parking lot, approaching stop sign. Window glass rained into vehicle in small pieces. Vehicle had only 22,000 miles with extended warranty. Ford refused to cover repair. Attached photos show extent of glass loss and size of pieces. |
| Category | Service Brakes |
| Date | Aug 23, 2019 |
| State | TX |
| Description | Brakes are too sensitive (grabbing) at low speed, especially after sitting overnight. A very slight touch of the brake pedal will cause the car to immediately stop and anyone in the car will slide forward in their seat if not out of the seat. This is a problem with both myself and my wife driving the car. If I drive the car and stomp on the brakes a few times it seems to get a little better. But it is a safety issue for people inside the car and if a car is following closely due to the abrupt uncontrollable stop. |
| Category | Unknown Or Other |
| Date | Aug 05, 2019 |
| State | NC |
| Description | On july 25th 2019 I was leaving i40/i85when I heard the loudest explosion. On inspection my back, drivers side passenger widow had blown out. The police cm and checked my car and no projectile was found. My paintwork on that door is all damaged where the glass flew out. Luckily nobody was in that seat. I took it to the dealer as its under warranty and he agreed with me and said he had seen this happen before. Ford will not entertain that the glass was faulty and have said no to my repair. If you post problems in the ford facebook page they constantly delet them to hide any issues from others. There seems to be others on forums with this car and others from ford 's with factory tinted glass having blow out issues. If the this had happened in my door I would have lost control of my car. This need looking into. |
| Category | Unknown Or Other |
| Date | Jul 28, 2019 |
| State | WI |
| Description | On july 12, 2019 I was driving my 2018 ford edge that I purchased on september 3, 2018, 75 mph on the interstate and my panoramic sunroof exploded. There were three adults in the car and fortunately, no one was injured, but were showered with pieces and shards of glass, especially the passenger in the back seat. Through conversations while recalling the incident amongst the three of us, there was a loud pop and then it shattered. To our best knowledge, nothing hit the sunroof. I had to have my vehicle towed as there was so much glass that it was not safe to drive. The first dealership told me that due to scratch on sunroof and the air conditioner being on, this caused cabin pressure and ultimately the explosion of the sunroof. We did have it towed to our dealership and they say something hit it to make it shatter. Both dealerships told me that it is not covered under my warranty so I did turn it in to my insurance. I find it ironic that they had differing conclusions. Needless to say, this has been an unfortunate learning lesson. As of now, I do not have my vehicle back, 16 days later. I have expressed my disappointment with my dealership and will also file a complaint with ford, but know nothing will happen. I appreciate that I am able to file this complaint and hope that any others that this happens to will do their research and know that in order for a change, a report to you needs to happen. |
| Category | Unknown Or Other |
| Date | Jul 11, 2019 |
| State | CA |
| Description | Problem with transmission has been change few months ago suv continue shot down battery drain change twice. I was told by ford mechanics six senses trucking system drains battery trucking system needs to be disconnected may be will fix shot down problem |
| Category | Engine |
| Date | Jul 10, 2019 |
| State | NY |
| Description | 2018 ford edge with 25,000 miles, took it to the dealer with a check engine light and the service dept told me the engine is defective and will need to be replaced. |
| Category | Unknown Or Other |
| Date | Jul 05, 2019 |
| State | MA |
| Description | While travelling in the left lane, of a three lane highway, next to a semi-tractor trailer, the truck changed lanes into my lane. I was fully in the lane when he signaled a change and began to move over. I activated the vehicle horn and braked hard but, it was apparent that he never heard the horn as the operator continued into my lane. This has happened twice in the last year. (same scenario) (the vehicle horn is about as loud as a 1965 vw beetle.) I brought this ford edge to sunny side motors, holden, ma. I was informed, and provided a ford computer printout that this that this year 2018 edge, had one of the two horns deleted by the manufacturer. Instead of the two, hi/lo horns provided on this and all other vehicles for many many years, my 2018 edge has only one horn. Thiis horn is absolutely anemic and can not be heard in traffic and I believe this is an unacceptable, serious safety hazard. Had it not been for my skilled emergency evasive maneuvers, there surely could have had disastrous results. ( I have had many years training in emergency vehicle operation.) this is a serious safety hazard!!!!! |
| Category | Suspension, Wheels |
| Date | Jun 05, 2019 |
| State | TN |
| Description | While driving under normal conditions at 30 mph the ball joint separated from the wheel causing the wheel to turn freely. The vehicle violently turned to the right until it stopped. |
| Category | Structure:body:hatchback/liftgate |
| Date | Jun 04, 2019 |
| State | FL |
| Description | Cpsc: I own a 2018 ford edge that has a hands free lift gate. While the gate is open and I am loading or removing cargo from the cargo area, the lift gate closes on its own. The first it closed I backed quickly but did not lower my quick enough from banging it real hard which luckily only resulted in a lump on the back of my head. *dt the consumer stated the vehicle was repaired but, the failure persisted. The dealer was unaware of how to repair the vehicle.*js |
| Category | Seats |
| Date | May 28, 2019 |
| State | KS |
| Description | While on a 2 1/2 hr trip on the highway, the heater in the driver's seat got so hot I have second degree burns on my upper leg and buttock. So far, it has required to visits to my doctor for treatment. The manager at the dealer where I purchased the vehicle tells me he has never heard of a heater getting that hot, and does not believe that is how I was burned. They said they can't find anything wrong with it and they will not do anything to ensure it does not happen again. |
| Category | Power Train |
| Date | May 25, 2019 |
| State | NY |
| Description | Loss of transmission power, like as if the transmission cant decide which gear to be in, then when it selects the gear it slams into gear so hard that it feels like you have been hit from behind by a truck. This has happened while driving in stop and go traffic, when driving thru a dip in the road,and most disturbingly while driving up a long steep hill. |
| Category | Structure:body |
| Date | May 17, 2019 |
| State | OR |
| Description | In december 2018 we noticed the driver side door splitting at the door check. It was taken to a dealer who noted the passenger side door was doing the same thing. They came back 2 months later and said it was customer abuse. It was then taken to a local mechanic who found the door stop was not hitting the stop before putting pressure on the door check. A claim was filed with ford motor company and the vehicle was taken to a different dealer that said ford will not cover the failure. When the doors are fully opened, the door stop is not hitting the stop causing the door check to pull on the metal and fatiguing it. Cracks have developed on both front doors. We have had the cracks welded multiple times but the stress creates new cracks in new locations around the door checks. Eventually this will lead to door failure. |
| Category | Structure:body |
| Date | May 17, 2019 |
| State | OR |
| Description | The driver side door is splitting at the door check. After investigating, the door stop does not hit the stop when the door is in the open position and it puts pressure on the door check fatiguing the metal. A claim was filed with ford motor company but they are denying the claim. The continued fatigue on the door check will eventually cause it to fail. |
| Category | Unknown Or Other |
| Date | Apr 23, 2019 |
| State | HI |
| Description | The passenger door opened up and the vehicle shut down completely. I let hertz know that there is a recall on the vehicle and they said there isn't but I clearly see that there is |
| Category | Exterior Lighting |
| Date | Apr 20, 2019 |
| State | SD |
| Description | The headlights are too dim. The safety of my family is my main concern with this complaint. We live in an area where there are many animals that can and are out on the road. I have to be able to see better during the night time hours. The normal headlights feel as if they daylights are on. The high beams are even too dim. I feel like the high beams are the brightness that the normal lights should be. |
| Category | Power Train |
| Date | Mar 01, 2019 |
| State | CT |
| Description | When at highway speeds and try to speed up to change lanes step on gas pedal and nothing happens car just slows down till I let off the gas pedal |
| Category | Exterior Lighting |
| Date | Feb 22, 2019 |
| State | MI |
| Description | Headlights don't shine on the road very well. There no adjustment screws to correct. |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Feb 19, 2019 |
| State | CA |
| Description | Tl* the contact owns a 2018 ford edge. While driving approximately 65 mph, the sun roof exploded and glass shattered. There were no injuries. The vehicle was taken to perry ford lincoln of san luis (844-519-2241, located at 12200 los osos valley rd, san luis obispo, ca 93405) where it was stated that there was no recall. The manufacturer was made aware of the failure and stated that the failure was not covered under warranty. The insurance company would cover the repairs. The vehicle was not diagnosed or repaired. The failure mileage was approximately 3,200. The vin was not provided. |
| Category | Air Bags, Structure:body |
| Date | Feb 05, 2019 |
| State | CA |
| Description | Purchased my ford edge used from ford dealer 12/29/2018 with 3400 miles on it. In january 2019 I was driving thru an intersection and a lady in a mini van ran a red light doing approx 35 mph or more, she did not hit the breaks. She hit my drivers drivers door and front drivers fender of my edge which sepereated the front wheel and suspension from my car, crushed the drivers door and even broke the exhaust system supports amoung other things . The insurance labeled my car a total loss. I received 7 stitches, head injury and concussion. Why didn't my air bags deploy. I have been thinking a lot about this the last few weeks and it does not seem right. How can a car be totaled at such a high side impact speed and the side bag not be set off? |
| Category | Electrical System |
| Date | Jan 17, 2019 |
| State | NY |
| Description | Battery goes dead every 1,500 miles-------------third battery in car. Ford techinician says they cannot find anything unusual in the electrical system to would cause this. Third battery now in auto has trouble starting in cold weather conditions----starter turns over very slowly during initial start of the day |
| Category | Exterior Lighting |
| Date | Dec 19, 2018 |
| State | MI |
| Description | I just purchased a new 2018 ford edge. The low beam headlights are so dim with night driving, they are unsafe. Shows barely enough light ( no brighter than a street light). You can barely follow the center line. After 100 years in business, you would think this is something that I would not have to worry about when purchasing a new vehicle. I think the low beam lighting should be replaced what a brighter led lighting. I'm concerned with my safety and my family safety. I can not see how his was overlooked by the people in charge of making sure a car is safe to drive in all conditions. |
| Category | Unknown Or Other |
| Date | Dec 10, 2018 |
| State | MI |
| Description | While driving on a major interstate at approx. 70mph the panoramic moon roof suddenly shattered. Pieces of glass entered the passenger compartment throughout the front and back seats. |
| Category | Electrical System |
| Date | Nov 28, 2018 |
| State | NM |
| Description | At random times (no consistency) as we are driving or at initial start up, the instrument cluster will black out with no communication along with an occasion "transmission not in park" message that appears. Radio is lost as well. I have returned to the dealer for warranty repair for the 4th time in less than 2 months with no resolution. Initial repair was a loose wire, same issue appeared less than a week later. 2nd repair the dealer "flashed" the bcm. Same issue appeared the next day. Third repair, the bcm was replaced. Less than 2 days later, same issue appeared. It is currently at the dealer again and I was told that ford engineering now has to get involved as they have no solution to this issue. |
| Category | Electrical System, Exterior Lighting |
| Date | Nov 07, 2018 |
| State | MA |
| Description | The head lights are always on a dim mode. I have called the dealer and they have said that's as bright as the light get. I also looked up if other owners and drivers are having trouble with their head lights. It is very dangerous to drive at night because you can't see either side of the road. I have asked my deal what it would cost to have brighter bulbs put in. They told me that ford doesn't have brighter bulbs. I was told that it was going to cost me 9. 00 to have them buy outside of ford and have them put them in for me . Please look into this as it seems to be a issue for a few years. Thank you I look forward to hearing from you. [xxx] cellphone number [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr |
| Category | Seat Belts |
| Date | Oct 30, 2018 |
| State | NH |
| Description | You can not easily buckle and unbuckle seat belts in the back seat I had ford dealer attempt to fix several times with no luck. |
| Category | Visibility/wiper |
| Date | Oct 28, 2018 |
| State | NY |
| Description | During any heavy rain with the windshield wipers on full, there're not fast enough to give your clear visibility, making driving in the rain very dangerous. My others ford cars do not have this problem. When the wipers are set to full setting they are much faster than on the ford edge. I see this as an serious. Dangerous problem. |
| Category | Structure:body |
| Date | Oct 11, 2018 |
| State | MD |
| Description | My vehicles shark fin antenna came off the car during a car wash. This antenna is not removable. After the car wash was complete, the blowers turn on to dry the car. I was looking the rearview mirror and happened to see something fly off my car. I pull out car wash and look at the top of my car and see that the shark fin is missing from the antenna. I retraced my path through the car wash and found it on the ground. I had to drive home slowly not to lose the circuit card that was exposed. I am glad it was not raining that day or this would have been a dangerous situation I had to reattach myself because a circuit card was exposed. There are six connection points inside the antenna that holds it in place. I glued the antenna back on and sealed with electrical tape to hold in place. I could not leave the antenna shark fin off due to the circuit card exposed. If water would have gotten to the circuit card, it would caused a short circuit or fire to top of my car or damage the radio. I am glad the shark fin broke off at the car wash because if I was driving at normal speeds or the highway, this could caused damage to radio circuitry as well as damage another vehicle. Ford does not want to replace it. This is a defect. I had the vehicle, 2015 ford edge, going through car washes and the antenna never came off. Do other owners of 2018 model have to be concerned with the antenna breaking off going through car washes? I talked with ford customer relations and they think it is my fault somehow. How did I know that I cannot go through automated touchless car washes due to a defective antenna? Ford said it is not warrantable. |
| Category | Electrical System |
| Date | Oct 09, 2018 |
| State | NE |
| Description | Car just died 4 months after purchase; there was no lights or anything. The battery had to be charged and the dealer stated that the vehicle had to be driven 30 - 45 minutes every time to keep it charged. This is normal? |
| Category | Air Bags, Seat Belts |
| Date | Oct 03, 2018 |
| State | OH |
| Description | Tamara recall: I rear ended another vehicle. Steering wheel airbag did not deploy. Causing my face to hit steering wheel. Stitches inside of my mouth |
| Category | Power Train |
| Date | Sep 06, 2018 |
| State | NY |
| Description | The front axle, (known as the half shaft) blew out all the grease in the rubber boot. The inside front , driver's side tire, suspension and brakes were covered with grease. Came from the dealership like this, auto had 42 miles at time this was noticed. |
| Category | Seat Belts |
| Date | Jul 24, 2018 |
| State | NH |
| Description | The rear seat belts are very hard to buckle and even harder to unbuckle. It would be hard to get out fast if there was an emergency |
| Category | Exterior Lighting |
| Date | Jul 19, 2018 |
| State | OH |
| Description | The low beam halogen headlamps are inadequate. Can't see a thing at night, if it's raining you may as well park the vehicle. The lights may be bright to look at the car, but they do nothing to light up the roadway. If you drive under a street lamp, the headlamp is no longer visible on the road. This is the first car I've owned that the head light does not illuminate the road more than a street light. I see they get a poor rating from the insurance institute for highway safety |
| Category | Engine, Fuel/propulsion System, Steering |
| Date | Jun 06, 2018 |
| State | CA |
| Description | Let me start by saying your sales team was great, made the car buying part of this easy.... Maybe too easy in that I made a quick decision to buy without researching what complaints there were about this vehicle. I am a home health nurse and traded my honda accord in to your dealership as I needed something with more room to store my work supplies while still maintaining decent gas mileage. I have never been more disappointed in a new car. I was so pleased with the service during the purchase. But this car is not what it is claimed to be. They claim 20-29 mpg, which is why I purchased this to stay within a reasonable gas mileage. I am not even getting 16 mpg!!!! The car blows warm air all the time, unless the ac is on. The air also blows a faint motor/gas smell. My rear window squeaks when you roll it down. I can not afford to be filling up twice a week, especially after the amount of money I pay a month for the lease payment. Then today, my steering wheel locked and wont move up/down front/back!!! Sadly, I feel I should have listened to my husband and stayed away from a ford. I hope you can steer my a direction in which this can be addressed. I already have an appointment with a ford dealership (who happens to be a good friend of ours), but I'm not feeling too confident at this point. |
| Category | Engine, Exterior Lighting |
| Date | Jun 05, 2018 |
| State | MI |
| Description | The low beam headlights are so weak that when the road is wet at night or when driving near ambient lighting such as street lights you can't see any markings on the road such as the centerline of the road. There is also exhaust fumes coming into the car when driving with the windows up or slightly rolled down and when the climate control system is in recirculating mode. These fumes make me dizzy and cause me to have blurry vision. I almost completely blacked out twice already and I owned this car for three weeks. I didn't know that ford edge had these problems and the salesman of course never mentioned them. These problems with the exhaust happen while driving slowly under 20 mph and at higher speeds on the highway when the recirculating mode is on with or without the air conditioning turned on. I have driven with the climate control totally off and still the fumes come inside the car. It's as if the body of the car is creating a vacuum that pulls the exhaust back into the car because I can have to climate system off and the windows open and exhaust gets sucked in. This car is s ,000 death trap and I paid the full price so I'm screwed. |
| Category | Unknown Or Other |
| Date | Feb 16, 2018 |
| State | MI |
| Description | Radio was not picking up local stations. New antenna assembly was installed. Still have weak radio reception on a few local stations. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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At 59, 300 miles my check engine light came on in my 2018 Ford Edge SEL. Misfire #3 cylinder as a result I have to have my engine replaced. Thank goodness it is under warranty still. Now my issue is no loaner vehicle is available (due to recall on their loaners the ford escape). They said 5-6 weeks due to having to wait for new engine. So I’m stuck with no vehicle, due to poor reliability on a 50,000 vehicle. Ford Motor Company don’t care. I have been a faithful customer to Ford, but not anymore after this. They need to learn to take care of their customers.
We bought a 2018 Ford Edge in 2021 with 20,000 miles on it. In September 2022 it was determined the vehicle needed a new engine. Ford is replacing the engine. I contacted Ford Headquarters, and they informed me the vehicle also has 2 recalls concerning the transmission and 1 recall concerning the airbag. However, Opelika Ford told us they were only recalls if you purchased the extended warranty. In addition, the vehicle is still under Ford’s Powertain warranty. We were told twice the warranty didn’t cover a rental. After about a month with the vehicle still in Opleika’s service department, I googled the Powertrain Warranty, and it does cover a rental up to 10 days. We have been lied to so much by service manager John Moore concerning the rental. The most recent was Enterprise had no rentals. Opelika Enterprise may not have any rentals, but Auburn has plenty. Auburn is about 5 miles from Opelika Ford..
In 2021 we purchased a 2018 Ford Edge Titanium with only 67000 miles. Within 2 months the engine had to be replaced. Within 1 year the transmission had to be rebuilt! 2 weeks later in stranded me on the highway and I was told it needed a new battery. 2 weeks after new battery it won’t even jump start! My 28000 dollar only car is sitting dead in my driveway! Ford could care less! I’m beyond disgusted!
Help? My daughters Ford Escape we took in and they said it was a bad turbo that was sucking oil into the engine. She has 103k miles and they want 11,000 to fix it, any suggestions?
2018 Edge titanium 94,000 miles. Cracked engine block #3 cylinder.
Transmission main valve body and torque converter shot. Dealer said Ford was aware of issues, but no support for customer. $8500 out of pocket expense.
Just doesn’t seem right !
My 2018 Edge Sport has been in and out of the dealer, 5 times, since I purchased it not even a year ago! Thank god the bank would not let me purchase the vehicle w/o the extended warranty. I have had my entire engine block and both turbos replaced maybe 2 months ago… Well this past Saturday, I was driving to the Lake with my 2 year old daughter and it has once again crapped out. Only this time, I was about an hour away from home and it was 115 degrees outside =|
Now, the dealership is taking a very long time to get back to me with options… Not even giving me a loaner vehicle… And I am still paying $700/month for a car I have not even had in my possession for half the time since purchase
Bought my edge 6 months ago and it’s currently at the ford dealership having a new transmission put in at my expense
My vehicle has the exact same transmission issues. Slamming in and out of gear. Shop mechanic couldn’t get the vehicle to do it so said there was no issue.
It finally shifted way out of gear so wildly that I had to have it towed. Now they tell me its the transmission.
5200.00
Brake pedal hard and won’t move when I push on it to try and start car.
2018 edge sport with 15k
Oil pan replaced 3 times due to leak. 4 weeks after. Last oil pan replacement motor is now knocking. Stuck on side of road. Towed to shop. Waiting on diagnosis. This will be my 3rd rental car. Each time it is about 2 weeks to fix.