Pep Boys Sending Unwanted Texts to You?

Updated on February 7th, 2017 Author: Sergei Lemberg

Are you receiving Pep Boys text spam? If you texted “PEPBOYS” to 32075 for a $25 off SMS coupon and can’t get the texts to stop, you may be able to recover money. Our firm has received complaints that Pep Boys doesn’t honor “opt-out” requests. In other words, when consumers ask to stop receiving Pep Boys text messages, the texts keep coming.

Pep Boys launched in 1921 in Philadelphia as an auto supply store. Today, the company services vehicles in more than 800 stores across the U.S and boasts more than 23 million “Rewards” members. The company went public in 1945, and was delisted when it was purchased by Icahn Enterprises in 2016.

The aftermarket automotive and repair industry is competitive, so companies step on the gas by using text messaging to entice consumers to use their services. Just like all other companies, though, auto businesses need to know when to apply the brakes. The federal Telephone Consumer Protection Act (TCPA) and the Federal Communications Commission regulate what businesses can and cannot do with respect to text messages.

For example, the law says that a company must have your permission to send you a text. It also forbids businesses from sending additional text messages once you’ve asked them to stop. When a company keeps texting you after you’ve told them not to, you can sue in federal court for $500 to $1,500 per text.

If you’ve been receiving unwanted Pep Boys text messages, Lemberg Law can help. Call our office at 475-277-2200 for a free case evaluation.

About the Author:

Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."

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