DoorDash runs background checks on applicants, but what happens if you are rejected? Don’t just move on, or you may suffer the same problem again if false errors remain on your report. You have legal rights under the Fair Credit Reporting Act (FCRA) to fix those mistakes or even sue for damages.
Does DoorDash Perform Background Checks?
DoorDash does indeed run a background check on every applicant. Once you receive conditional approval for employment, DoorDash says it will run a criminal background check with your consent. The company also says it does so “in accordance with applicable federal, state, and local laws and regulations,” and only considers arrests or criminal charges that are pending or that resulted in a conviction within the past seven years.
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DoorDash and the Gig Economy
Founded in 2013, DoorDash offers customers food delivery via an app or the web and now serves all 50 states. DoorDash hires also drivers to make deliveries based on information from the app, and encourages people to become drivers by promoting flexibility, the ability to work for themselves and the ability to earn a significant amount.
How Much They Promise You Can Earn
DoorDash delivery drivers are classified as independent contractors and usually make approximately $8 – $15 per hour, although the company offers certain incentives.For example, the company provides pay boosts to all of its drivers. This supplements the combined DoorDash payment (of at least $1) and the tip is less than the guaranteed amount for a given order. If the tip amount and the DoorDash payment exceed the guaranteed amount, the driver is allowed to keep the overage.
DoorDash drivers can see the guaranteed amount they’ll receive for completing a delivery before they decide to accept or reject that order. This set amount is based on several criteria such as order size, how the order is placed, and the estimated driving distance, traffic, parking, and the amount of time spent at the store.
How Do I Qualify To Become a DoorDash Driver?
To qualify to drive for DoorDash, you must be at least 18 years old and have a clean record. Specifically, you cannot have any “major violations” in the last seven years. These include but are not limited to DUI, driving with a suspended or expired license, and failing to stop and report an accident. Certain violent crimes will also disqualify you from driving for DoorDash.
DoorDash also requires that its drivers do not have more than three “incidents” in the last three years. In this context, DoorDash will count each time you have been involved in an accident or cited for a moving violation that cannot be classified as a major violation, as an incident. The only exception to this policy is made if you receive a citation for a minor moving violation when you are involved in an accident. In this case, DoorDash considers the accident and citation as one incident.
So if you are involved in a fender bender while you are out running errands on a Sunday afternoon and the investigating police officer cites you for following another vehicle too closely, DoorDash treats this as one incident.
And they’ll also run a background check on you….
What are my Background Check Disclosure and Consent Rights?
You have a right to know if an employer will use information from a background check against you and an employer cannot obtain background check information without your express written consent.
A background check company cannot hand over your information to an employer unless the employer certifies that: (1) it has “clearly and conspicuously” disclosed to you in a separate document that it may obtain a background check; (2) you have authorized it to get the background check; and (3) it will provide you with advance notice of any adverse action based in any part on the background check report, a copy of the report, and a summary of your rights under the FCRA.
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DoorDash Background Check Complaints
As one DoorDash applicant reports on therideshareguy.com, the background check process doesn’t always go smoothly. Based on his experience, the applicant expected to quickly receive the results from hisbackground check. When he didn’t hear from DoorDash as soon as he expected, he followed up with the company by email. That’s when he learned his application was rejected because of an unspecified problem with the background check.
Because he knew he had a clean record and had been cleared to work for several rideshare-type companies, he followed up with DoorDash and Checkr, Inc., the company that actually performed the background checks. It turned out that the only issue was a blurry picture of his driver’s license.
Based on his experience, the DoorDash applicant encouraged others who are rejected based on problems with background checks not to take the rejection at face value. Specifically, he said you should follow up with DoorDash if you haven’t heard anything about your application within a few days after the background check has been done. He also suggested following up with Checkr, Inc., and obtaining a copy of the report to find out why you were rejected.
You Received A Pre-Adverse Action Notice From DoorDash. What Are Your Legal Rights?
By law, anyone who uses the information in a background check report to screen job applicants must let any applicant know when they didn’t get the based on the information in the report.
This means you have a right to see what is in the background check. Depending on your specific circumstances, you may also be able to sue the company that requested the background check and rejected your application, or the company that issued the background check report
Can criminal convictions appear on my background check after 7 years?
Yes, but a background check company must take reasonable steps to ensure its report is as accurate as possible. The FCRA also puts limits on the negative information a job screening report can include. A report cannot list civil suits, judgments, arrest records, paid tax liens, accounts in collection or most other negative information after 7 years, or bankruptcies after 10 years. It also cannot list expunged convictions. However misdemeanor or felony criminal convictions that go on record and are accurate can stay on your background check indefinitely.
What if I was deactivated or fired because of an accident and it wasn’t my fault?
You may have legal recourse now if you were fired or deactivated by Doordash because you were involved in a no fault car accident, thanks to a groundbreaking decision handed down by the United States Court for the Sixth Circuit. The court held that material omissions, such as not reporting the fault of an accident, can be interpreted as inaccurate information under the law.
Your Right to an Accurate and Legally-Compliant Report From DoorDash
A background check company must take reasonable steps to ensure its report is as accurate as possible.
The FCRA also puts limits on the negative information a background check report can include. A report cannot list civil suits, judgments, arrest records, paid tax liens, accounts in collection or most other negative information (except criminal convictions) after 7 years, or bankruptcies after 10 years. It also cannot list expunged convictions
Can I Dispute an Unfair Background Check Report from DoorDash?
If you don’t get a job because of information on your background check report, you are entitled to a copy of the report. You also have the right to dispute the report if it has errors or includes information it shouldn’t.
If you dispute your report, the background check company must investigate and correct any errors within 30 days.
Were You Harmed By False Information or Errors In Your DoorDash Background Check Report?
Often, whether you get hired or promoted depends on the information gleaned from an employment background check. A background check can come in many shapes and sizes. It may be as simple as verifying your social security number. Or it may include a detailed report of your credit and criminal history, or even information gathered from interviews of your friends and neighbors about your character and reputation.
Whatever the scope of the background check, the FCRA sets strict standards for how employers background check companies get consent for and conduct background checks, and what they can do with the information they find.
If a background check commissioned by DoorDash fails to meet those standards, the FCRA affords you a number of rights.
Your Right to File A Lawsuit Against DoorDash if your report includes inaccurate or illegal info
If you lost out on a DoorDash job or were suspended or fired because your background check report included inaccurate or illegal information, you may be able to sue in federal court. If you sue and win, you may be entitled to your actual damages or statutory damages up to $1,000, plus punitive damages, attorneys’ fees, and court costs.
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If you’re ready to assert your rights and fight incorrect information in your background check, we can help you get justice. Complete our form for a FREE case evaluation, or call 844-685-9200 NOW.
About the Author:
Sergei Lemberg is a lawyer whose practice focuses on consumer law, class actions and personal injury litigation. He has been repeatedly recognized as the “most active consumer attorney” in the country. In 2020, Mr. Lemberg represented Noah Duguid in the United States Supreme Court in the case entitled Duguid v. Facebook. He is the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.
After reading all the commentary about DoorDash , I am really concerned for the future of DoorDash and any future employees wanting to work for them, such as myself included and among others here I have seen. So therefore upon reading bout the 7 years time frame of possible future dashers to “consider “ that may have previously been convicted of a petty crime when they were young or just plain made an error of judgment at that time nd they later regret that decision because it tears away at the very core of your life.. well I am in that same boat , I used to party like a rockstar and no I wasn’t addicted to anything thank God ever ! But back then the 90s rave screen was huge and everyone was doing that! I got caught sadly when I just turned 18 – go figure , and later in life once when I was desperately trying to get a car legally on the road , I got caught with a stolen dealership plate that a buddy got me from his work to use until my car was plated ( back then I had not much money and I was busting my butt to get the sticker / the plates / the registration and the e test / safety and all that jazz ! ) lucky kids nowadays don’t have to get the sticker or e test sighs , so I have suffered a crap life for well over 30 years ! And here comes DoorDash claiming to help others who made stupid mistakes once or twice that they heavily regretted and who truly are smartened up good people that have learned from their petty crime and dumb choices … so am I going to be rejected too!? Yep looks like it 😒 👍 and that’s what honesty gets you , a huge slap on the face for being a human being that makes mistakes !
If you are going to be terminated after working for this company for a long time then DoorDash should offer unemployment insurance. I thought independent contractors didn’t have these issues. I am a retired stagehand who at 57 has a bum knee and a blown out shoulder needing surgery eventually. I guess since DD denied my application due to an offense (financial), looks as though I am on my way to apply for disability!
I was turned down for two misdemeanor charges of stalking and harassment that happened back in 2020 (the charges aren’t as severe as they make it sound in the background report, though), so having a criminal record, even if it’s NOT a felony or felonies will prevent you from working for DoorDash, apparently. What’s sad is I’ve never had any charges before that time, nor since and it’s unfair that I can’t have a fair opportunity to be employed.
I was denied due to my old driver’s license being on check’r. I had called DoorDash over and over trying to find out the status of my account because all I got when logging in was “I’m sorry, we were unable to verify your identity” my situation was escalated over and over, I spoke to reps and managers of a 3 month period, usually 2x a week, trying to fix this. Finally, late April they sent me the pre and post advisory letter which went directly to my spam. Those were the only emails I received, however, not a single person mentioned those emails until may 10th – 2 weeks past my post advisory. And sure enough, they were in my spam. I had called that day because I finally reached out to check’r directly and found out my driver’s license just hadn’t been updated. We fixed it immediately so I called DoorDash, letting them know what the issue was and then I was informed about the email.
Mine came back consider so I was reading these comments. FYI for those of you saying you “know” you have a “clean record”…….. I applied to work at Academy Sports Distribution in Cookeville, Tn. I was up front and honest with them about me committing one crime over 7 years ago and. Being a felon bc of it. They assured me that it would t prevent me from being hired bc it was so years old……. Only to make me wait 3 weeks before they would return my calls to let me know that I was getting an adverse reaction notice due to my CONSUMER REPORT stating that my credit was not in very standing. Never have I heard of a warehouse not hiring someone bc of their credit history, maybea place a jewelry store or a bank, but definitely not a warehouse
I just filled out an application in March 2022 to become a driver for Door Dasher and I received an email which stated that my back ground check cleared but additional verification could not be verified and my application could not be move forward. I have email and spoke with the support department in the last 10 days a few time via chat in making an attempt to find out what additional verification the department is referring too. I have not received an answer from the so call escalation department in spite of being told that someone would make contact with me within 24 hours too explain my concerns in this matter but I still have not heard from anyone. I find this situation very confusing not to mention unprofessional for a legitimate business. After reading some of these reviews along with my current situation with Door Dash it doesn’t sound good for a legal entity.???/???
Almost 20 years ago I aided and abetted a crime and in Oregon that means you basically did it..so I got sentenced to a crime I didn’t even participate in or even witness. Almost 20 years after conviction date. This is still impacting me..I served time I paid my supposed debt and here we are getting screwed again by something I didn’t even do..fml
I can’t door dash because of an illegal transportation case from almost 4 years ago. Haven’t had any infractions in the last 3 years. Still got denied I honestly don’t understand it. The illegal trans is bs too honestly bc I beat all my other tickets bc the cop who arrested me searched my car illegally and I didn’t realize one ticket out of all the other ones I got stuck.
My boyfriend had an accident in his 20’s where someone got a broken leg that’s it and door dash is using it against him to reject him he’s 50 years old for Christ sakes it’s been 30 years almost happened in the 90’s it’s 2021. Can they really use that against him!? He wasn’t under the influence of drugs or alcohol and he wasn’t speeding. It was sunny and they were jaywalking. Even emailed them an explanation because on the background check it said someone was injured or killed but nobody was killed. New York shouldn’t have put someone was hurt or killed it should be concedered against the law to word documents like that. It’s rediculess!
Why don’t they just tell you straight up if you have ANY convictions you’ll be denied? I went happily through the process thinking it would be fine but was later denied because I touched a girls butt and was convicted of sexual assault SEVERAL YEARS ago. what the hell does sexual assault have to do with delivering food? I can’t deliver food because I touched a girl’s butt in some nightclub YEARS AGO? WTF?
Door dash denied me work because of my dui I caught back im 2017. I mean I know having that on your record is a big No-No. But I just need to make a lil extra money to get myself out of a bind im in. I work 40 hours a week and just needed extra money. At this point it seems I can’t do any rideshare services. Bummer!!
Door dash has declined me despite my 2 attempts of sending them an email explaining myself. I am in recovery and anything on my record is a thing of the past. It is unfortunate and of course I made poor decisions but I now work as a counselor to help others fight addiction. I am also a student working toward BSW. I say all this to say everyone had a past. Fortunate for some that theirs is not highlighted for the world to see and judge. All I wanted was an opportunity to make extra money to work toward my goal of buying a house my daughter and I. I needed the flexible hours due to my complicated schedule. If anyone has any suggestions of a way to make extra money please advise. Thank and I wish you all the best
I just received notice that DoorDash declined to offer me access to their platform (as a delivery driver) because of a background check. There is a felony conviction on my record but it’s 15 years old. So the information about only looking back 7 years is apparently not accurate.
I’m having the same issues with doordash I got fired after working for a little more than a year I got great ratings as a top Dasher First background check I passed second background check obviously didn’t and they fired me after the 10 days was up I would really like help with this .
Doordash fired me after working there for a year because of my case from over ten years ago doordash is not a equal right company I’ve made thousands of dollars for them and this is how iam treated it’s time for us to let DoorDash know they can’t do this at all to anybody
I was deactivated for a violation from 2 years ago that’s been long paid off and taken care of. Door dash kept giving me the run-around about it and finally after a week of waiting told me I would forever be ineligible. However postmates, whom used the same Background check software got a CLEAN background check within 5 minutes. Seems like door dash has a reputation. I didn’t know you could lack qualifications to deliver food
DoorDash deactivated me due to a failed background check but I know for a fact I have a clean record. And the Checkr candidate portal has no record of DoorDash running my background nor did they send me an email explaining why I got deactivated. I had to fetching call and have support hang up on me several times before finding out my criminal history got flagged which is beyond BS.
I work as a math tutor for Mathnasium and passed the background check with them not to mention also passing with Uber, Lyft, Varsity Tutors, Roadie, and HyreCar with no criminal record. If I can rent cars, deliver packages, tutor kids, and drive people, then how is it I can’t deliver food? They just lost a customer until this issue is resolved because I will never order from DoorDash again.
Ok I’m asking for my father in law I got him to work for Doordash just like me. Hes been working for 1 full year and all of a sudden they fired him because of background check didnt pass. It’s been a full year and hes been working hard and it’s unfair he got fired after there was no initial issue with him working when he first got hired a year ago. They fired him and terminated his account.
Doordash denied me employment because of my background check, so they say. I have had my license back in good standings since May 2018, but they wont let me work because in 2017 the background check reported I had a ticket for driving while licensed revoked….almost 4 years ago … BUT postmates used the same background checkr and I was delivering orders the day after I applied. On my background report chrvkr even puts to doordash when sending it to them “consider” not DENY… Consider…and they did not!! For no reason just innie minnie … miney moe
Door dash / checkr have posted adverse action against me due to incorrect info in regards to Military and drive license. License shows expired, but with Military orders, it’s a valid license for 45 days past end of enlistment. Door dash refused to look at the law and refused employment.
I’ve been a Dasher since 2018 and have passed an annual background since.Now 2020 I have a Post Adverse Determination deactivating me because of a Criminal Mischief charge from 1995. The customer service department is very unhelpful and doesn’t document previous calls. I gave a decent rating with Doordash and I currently hold a position with my primary employment that requires a Level 2 background check.
I passed the background check in September 2019. Now september 2020…ive had no new charges, yet mysteriously didnt pass the checkr background check the 2nd time….WAY confused. Why was it ok the first time then? Now im not good enough…but in the last year ive made 2220 deliveries and had nearly perfect ratings. Something needs to happen. I thought I was an independent contractor…not an employee
My account ended up getting deactivated due to annual reviews is what I’m being told but that can’t be accurate because I started at doordash 10 days ago
I got a ticket for an Expired tag over a year ago. Evidently I can’t work for door dash now. I don’t have a single moving violation.
Applied for Doordash and got a pre-adverse decision for a “chemical test refusal”
How on earth does me flexing my legal right to say no to a blood test preclude me for delivering food?
I applied for doordash and they rejected me because i have one careless ticket which is 1 and half year ago and i also did Defensive Driving Course to reduce the points. but when i apply for doordash they rejected me. I also applied for other food delivery companies and surprisingly they all APPORVED me despite for having careless ticket
Doesn’t all this background checking and driver license monitoring blow up the independent contractor status? If Dashers are supposed to be operating independent businesses, with the same right to hire employees or subcontractors to do the work as any other contractor, why are they running background checks on anyone? Why would it matter if my license gets suspended, seeing there’s nothing about the IC relationship that necessitates me personally driving a single delivery, ever?
Doesn’t all of this background checking and monitoring create a personal employment relationship?
I’ve been dashing well over a year, great standings and no complaints. All of a sudden (after a year mind you) I get a email about my background. It said I pleaded guilty to a charge I KNOW I did not plead guilty to. It asked me to state my case of the matter. Didn’t work. So you’re telling me after a year and change you want to disactivate me?! This wasn’t right. And corporate does nothing to try to help, at all
I have a good background yet when I try to apply for Doordash that uses Checkr background screening I always get denied the job. I have no criminal record and I’ve never had anything on my record.
I have been with doordash for a year then suddenly got notified I had a background investigation done on me by checker and said my acct was being deactivated for having a suspended license I checked DMV and my license is valid so I have appealed to have my acct reactivated
I was a door dasher and they deactivated my dasher account on the 2 nd of April no reason or explanations I did 4 deliveries and made $14.60 and I was doing these runs from about 10 miles average to make $14.60 is crazy still no reason for deactivation
I have been a dasher for about 2 years now and I have been in good standing too. The clients and merchants all love me and I work really hard at giving the best service I can to doordash, the customers, and the merchants. I have separate containers for hot and cold stuff and have a heated box. I try to be very professional and friendly. I was randomly deactivated and they will not tell me why. I am so confused and when I appealed they said I “violated the contract” though I literally have no clue how or why. They wont tell me. I am so distraught as I love being a dasher.
I was denied by door dash and Uber for 1 citation careless and negligent driving 5 yrs ago that came from a reduced speeding ticket going 10 miles over the speed limit. I dont understand how I can be denied over that. I do home health and hospice physical therapy in which I am background checked, drug test and have to have a clean driving record and have been working for that company for 11years. I decided to go PRN to stay home with my special needs daughter and thought Uber/ doordash would be great to work when my husband is off. How am I qualified to provided medical care to patients but not to drive people and food around.
Checkr flagged my background check because of a case that was dismissed. This is very cramped being as the case was a result of a False claim by someone who was trying to impact my daily living. What do you know, three years later, they have succeeded!!!
I was sent to orientation and the doordash employee made me do 25 jumping jacks in front of other prospects just to tell me that my background was no good and I need to leave. Very humiliating and unprofessional. I have dui back in 2014 and speeding 9 over the legal limit. And also because my license is restricted to have an interlock which is valid in the state of Colorado. I would like to seek legal action because no one is getting back to me about anything.
My background check is as flagged by Checkr and I know I have a clean background.
I have one speeding violation back in March and I went and got a car because I was told u can’t work if you have three but I only have one and the refused me to work for the because of the speeding violation, I don’t understand how when it has to be three
My background check was flagged by Checkr and i need Doordash to reach out to their corporate office to see my background check so i can get my account activated so I can start working as a dasher