Designed Receivable Solutions , Inc. (DRSI) is a third-party collection agency based in California that specializes in collecting delinquent medical bills. DRSI has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), such as using false or misleading information in an effort to collect a debt and attempting to collect debts not owed. If DRSI has contacted you about past due collection items, make sure you understand your rights before you respond.
The harassing company pays our fees.
They’re legit. According to the BBB, Designed Receivable Solutions Inc was founded in 2001. The BBB also established a profile page for DRSI in 2013. Designed Receivable Solutions is listed as a business consultant and financial services company. Buzzfile estimates DRSI’s annual revenue at $2.1 million and the size of its headquarters staff at 25 employees.
According its website DRSI “was founded by …veteran collection agency executives… who shared a vision for creating… a unique and custom-designed healthcare receivables management company…that provides solutions with a personal touch.”
Designed Receivable Solutions focuses exclusively on collecting delinquent bills for medical and healthcare service providers. Their suite of accounts receivable solutions includes Day-One Early-Out Recovery; Third-Party Pre-Collect Recovery; primary bad debt recovery; secondary bad debt recovery; and expert consultation services for purchases of aged bad debt.
The Day-One Early-Out Recovery program at DRSI “provides outsourced business office services specifically targeted to large volumes of self-pay and self-pay after insurance accounts.”Services include outbound patient communication; a predictive dialing system to ensure a high output of calls; call recording; patient advocates; and counseling and education.
Designed Receivable Solutions’s Third-Party Pre-Collect Recovery program “is designed to increase client cash flow prior to an account being written off or assigned to bad debt” and includes “customer representatives who do not make money demands”; training to ensure collectors adhere to charity discount payment guidelines; multiple payment options; patient education regarding “the consequences of non-payment”; and call recording.
DRSI’s primary recovery division “is designed to maximize cash flow from…bad debt assignments” and includes calls made with a predictive dialing system; real-time payment posting; call recording; real-time account verification; skip tracing; “industry-leading… recruitment and training programs”; and regulatory compliance. Their secondary recovery division focuses on debts that have not been collected after 6 months with a primary agency.
DRSI is a member of the National Healthcare Financial Management Association (HFMA); the American Collectors Association (ACA);the California association of Collectors (CAC); and the California Association of Licensed Investigators (CALI). Links and references to consumer protection resources, the Federal Trade Commission (FTC), and the Consumer Financial Protection bureau (CFPB) can be found by selecting Patient Services, scrolling to FAQ, then clicking on the bottom question in the list in the pop-up window.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
The BBB has closed 30 complaints against Designed Receivable Solutions Inc in the past three years, with 11 complaints closed in the previous 12 months. Almost all of those complaints alleged problems with billing and collections.As of April 2015, the Consumer Financial Protection Bureau (CFPB) has closed 4 complaints against DRSI. Justia lists at least 4 cases of civil litigation involving DRSI.
Designed Receivable Solutions, Inc.
1 Centerpointe Dr., Ste. 450
La Palma, CA 90623-1089
Telephone:(714) 735-3000
Website: http://www.drsi.ws/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely DRSI would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. Here are some Sample Complaints
Complaints against Designed Receivable Solutions cite problems resulting from disputes about the validity of debts and the accuracy of information reported to credit reporting agencies. In May 2018, a complainant stated that 3 years previously, he had “had a bad toothache and had to go to the emergency room.” According to the complainant, “at the time,he was fully insured through Medi-Cal and never thought twice about being billed for anything. Then about a year” previous to the complaint, he “ran his credit and saw a lone collection account for about $400.” He said that he had “called DRSI right away and received no help whatsoever…regarding” what he termed this “unfair situation.” He said he had “also called the hospital, and they also gave him the run-around and always neglected to call him back when they said they would. Since then,” he had called DRSI “to demand that this collection be removed.” He stated that his subsequent calls to the hospital indicated that “they are stating that they have no record of his visit and do not know why he was sent to collections. The hospital allegedly stated that… it could have been a mistake that has since been remedied in their system.” He said he was happy about this development “because he thought DRSI would have no choice but to close this account and remove it from his report completely as if it were never there. Instead,” DRSI allegedly told him initially that the bill was “too old, so there is nothing that can be done.” He became angry, so DRSI told him to “go to the Social Security office and lose a whole day of work to try and hunt down his records to prove to them that he had insurance at the time of his hospital visit.” He said this response was “absolutely unacceptable” because DRSI’s client was the hospital, “and if the hospital says they have no record or reason in their system to have sent him to collections, then DRSI should immediately remove and close the account.”DRSI’s refusal was “creating a huge burden on the complainant because this one erroneous collection account was making it impossible to finance the car that he needed for work in his second job as an Uber driver.” In the meantime, he has had “to rent a car for $250 dollars a week because nobody will finance someone who has an unpaid collection on their report.” He said he had refused “to pay…$457 for a mistake.”
In response, Designed Receivable Solutions stated “there was no insurance or Medi-cal information provided to their client at time of service. The account dates back to 2014, so it is too late now to try and open a new claim with any insurer. However, as a courtesy to the complainant,” DRSI agreed to delete the account from the credit bureaus.
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“I have to admit, I was not sure of y’all initially but you proved me wrong. You not only got the calls to stop but you have the company to dismiss the accounts once and for all! It had been more than I anticipated.”
“Prior to contacting you, we had tried repeatedly to handle this matter without threatening litigation. In the end, not only were they unapologetic, but they were dismissive – even of an attorney friend who called on our behalf. Sincerest thanks for resolving this matter for us!”
“Lemberg Law has saved me from the endless calls, and harassing voicemails. They really do go to bat for you. I didn’t know that debt collection agencies can end up paying your legal bill. What a surprise, to receive free legal help. I’m very grateful for all the hard work they did to finally give me my life back.”
“Thank you and your team at Lemberg Law for the exceptional work you did on my behalf. I have never experienced the level of care, professionalism, timeliness in follow-through, and monetary compensation obtained through your firm.”
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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