Arcadia Recovery Bureau , LLC. (ARB) is a third-party collection agency based in Pennsylvania. ARB has received consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA), such as failing to verify debts and using false or misleading information in an effort to collect a debt. If ARB has contacted you about delinquent financial obligations, make sure you understand your rights before taking action.
The harassing company pays our fees.
They’re legit. According to the Better Business Bureau (BBB), Arcadia Recovery Bureau , LLC was founded in 1938. The BBB established a profile page for ARB in 1979, and ARB has been a BBB-accredited business since 1985. The BBB lists ARB as a collection agency. Buzzfile estimates ARB’s annual revenue at $131,000 and the size of its staff at 6 employees.
According to its website, ARB “has been providing accounts receivable management solutions for more than 40 years…and serves organizations that need to bridge the gap between services rendered and payments received.” ARB is backed by “private equity investors and management…and processes and manages nearly $1 billion in placements annually.”
Arcadia Recovery Bureau provides collection services for medical and healthcare service providers; utility service providers; and municipal, county, and state government agencies. ARB’s services are comprised of three divisions: third-party debt collection; early-out services; and extended business office services.
ARB’s debt collection division “provides patient and customer-sensitive account resolution services for aged receivables.” Services include account scrubbing; skip tracing; coordination of benefits; credit bureau reporting; referral to ARB’s legal network for lien services; portfolio purchasing and subservicing; and “watch/trigger programs.”
ARB’s early-out division offers organizations in the “ever-changing healthcare industry” services such as system conversion clean-up assistance; legacy system clean-up; under-capacity backlogs; extended staffing projects, including onsite support; and complete business office outsourcing. ARB’s extended business office services include self-pay and self-pay residuals servicing; managed care insurance servicing; commercial insurance; workers compensation claims servicing; Medicaid and Medicare claim servicing; underpayment resolution; and automobile injury claims servicing.
ARB cites affiliation with a number of professional associations, including the International Association of Credit and Collection Professionals (ACA International); the American Association of Healthcare Administration Management (AAHAM); the Healthcare Financial Management Association (HFMA); and at least a dozen others. They state that they are “committed to compliance and customer care”; however, their website does not include a consumer resources page with links and references to consumer protection resources, laws, and enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
As of April 2019, the BBB has given Arcadia Recovery Bureau a rating of F, citing reports about its interactions with customers. Since April 2019, the BBB has closed 8 complaints against ARB in the past 3 years, with2 complaints closed in the previous 12 months. All of those complaints alleged problems with billing and collections. Since June 2015, the Consumer Financial Protection Bureau (CFPB) has closed 31 complaints against ARB. Justia lists at least 6 cases of civil litigation involving ARB.
Arcadia Recovery Bureau, LLC
645 Penn Street, 4th Floor
Reading, PA 19601
Telephone: (610) 378-5000
Website: http://www.arcadiarecovery.com/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely Arcadia would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here is a Sample Case Filed in Federal Court:
In December 2017, in United States District Court for the Southern District of New York, a judge issued an opinion and order in a case alleging Arcadia Recovery Bureau had violated certain provisions of the FDCPA. In this case, during a 3-week period in December 2016, ARB had placed to the plaintiff several calls that the court termed, “improper.” In addition, ARB had left “at least one inappropriate message with the plaintiff’s family member in an attempt to collect a debt.” The plaintiff filed a complaint in court, and attorneys for ARB “engaged in a brief period of settlement discussions.” Ultimately, ARB “served an offer of judgment, …which was accepted by the plaintiff.” Subsequently, “judgment was entered in…the plaintiff’s favor in the amount of $1,001.00 ‘together with costs and attorney fees in an amount to be set by the court.’”
The December 2017 hearing was held to determine the amount of attorney fees and costs to be awarded. Attorneys for the plaintiff sought “$15,480.00 in fees and $470.00 in costs, based on having expended 51.60 hours on this case at a rate of $300 per hour.” Specifically, the plaintiff’s attorney claimed “to have spent approximately 18 hours investigating the facts and the law and initiating the action; approximately 12 hours reviewing the answer and preparing for and attending the initial conference; approximately 8 hours discussing and finalizing the settlement (including an attempted settlement of the fee application); and approximately 14 hours preparing the fee application (including the reply brief).”
Citing Section 1692k(a)(3), the court stated it may award “reasonable attorney’s fees and costs ‘in the case of any successful action to enforce’ the provisions of the FDCPA, with such amounts… to be fixed ‘in the discretion of the court.’” In reviewing the plaintiff’s request for fees and costs, the court assessed the complexity of the case and the relative inexperience of the attorney. The judge refused to “pick apart every time entry in the plaintiff’s submission.” However, “in…exercise of its discretion, the Court found …that the reasonable number of hours required to litigate this case is half the amount claimed by plaintiff’s counsel; that is, 25.80 hours.” In addition, the court reduced the hourly fee it was willing to reimburse from $300 to $250 per hour. The result was “a fee of $6,450.00, which is generous under the circumstances, including the fact that the total amount of damages is $1,001.00…And when the costs of $470.00 are added, the total award of attorney’s fees and costs is $6,920.00. Such an award is entirely consistent with the FDCPA’s purpose.” As a result, ARB was “ordered to pay $6,920.00 to the plaintiff.”
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Consumers have reported this agency harassing them from the following numbers:
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“Every e-mail sent or phone call made to your firm was answered not only promptly, but virtually immediately. Mr. Hirnyk patiently explained every legal concept – including what was possible and what was not – under existing state and federal consumer law.”
“Lemberg Law has saved me from the endless calls, and harassing voicemails. They really do go to bat for you. I didn’t know that debt collection agencies can end up paying your legal bill. What a surprise, to receive free legal help. I’m very grateful for all the hard work they did to finally give me my life back.”
“Know that Sergei, and your firm did a good thing. You took on a big company for little people and righted a wrong. For this we are grateful.”
“I would recommend your company to anyone. You have the debt collectors off my back, and I will finally see the light at the end of the tunnel. Throughout the entire procedure your employees were courteous and professional. I was blown away by their efficacy also.
We can absolutely help. Call us today.
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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Won’t give info with out my mailing address if someone owes you money ? Why wouldn’t you have the address if you already have phone info? Asked me to confirm I was who the call was in regards to, I did. Then still wouldn’t tell me until I verify address
Arcadia has called my phone several times in the past two weeks after I agreed to settle a debt after usps mail with description of said debt. They started out nice and now have begun to harass me. I explained my financial situation during this pandemic and I’m out of work. Once I receive the mail confirming my debt I would call them back and make arrangements to pay off such debt. They still continue to call repeatedly.
Just got off the phone with them. Refused to tell me “why” they were calling, but told me if I gave them the last 2 digits of my social security number they would. I will never give any numbers of my social # out…not ever!! He told me he had my full social in front of him…but wouldn’t read it to me. In this day and age…with all the identity theft…who jn their right mind would validate their social security number to some I’ll ne who wont tell you what the call is iih n reference to?!?
Pretty much I was suppose to get a tax refund of $5400 and ARB sent me a collection notice of $179 that they was taking my whole tax refund and I had to pay them a 39% of my taxes out of my taxes also please someone help me because if I knew I needed to pay just $179 i would have been did it before it going this far now I’m not going to receive nothing?
After arguing with me over the phone over a 25$ debt they began asking me personal questions such as my marital status etc. I said why are you asking me this. He said it’s my job maam. I told him my personal info is none of your business. He said well you can refuse to answer
The VERY WORST company I have ever dealt with. They simply refuse to address my concerns! I have called them over and over and over.. they promise return phone calls, emails, faxes and US Mail but never follow through. After several months and dozens of “recorded” complaints, my issue has yet to be resolved!! unbelievable!!
They are sending me threatening emails
Acadia is the worst company to work with. They screwed up my payment plans, now I’m behind on one. Wish I could just pay them off and get rid of them!
Will not give me the reason for call without me revealing birth year.