Ally Financial Complaints : Stop Phone Call Harassment And Robocalls

Many consumers bring up complaints about harassing robocalls

Updated on Author: Sergei Lemberg

Updated on Author: Sergei Lemberg

Ally Financial, also known as Ally Bank, Semperian LLC, TradeKing Group, Inc, and many other aliases, is a financial services company which receives a lot of consumer complaints to our law firm for phone harassment and annoying robocalls. Find out who they are, why they might be calling, and how you can stop them.

Who is Ally Financial?

Ally Financial offers consumer credit through a variety of retailers and banks. Ally Financial’s in-house collections and billing departments have received a number of consumer complaints alleging financial crimes. If you have been contacted by Ally Financial or one of its many subsidiaries, make sure you know your rights before responding.

According to their website,  Ally Financial initially provided auto financing when it was founded in New York City in 1919, using the slogan “a car for every purse and purchase.” During World War II, it financed General Motors, which provided the Allies with locomotives, submarine engines, airplanes, and tanks. In the 1950s, the company expanded further by providing financing for household appliances and introducing time payment plans for refrigerators, stoves and cars. In the 1970s, their Motors Insurance Company was founded, and within the following decade the company began to finance homes.

Ally Financial states it operates by “three simple principles: do right, talk straight and be obviously better.” In 2012, they celebrated a milestone when they exceeded one million customer accounts.

Ally Financial offers consumer credit services in a wide variety of ways. Their consumer credit department provides credit cards that offer cash back incentives to motivate spending. In addition, they offer auto and home loans as well as traditional banking services. Site visitors can apply for credit directly on the Ally Financial site by clicking the “open account” tab on the home menu. Interested users are invited to invest with the company, but are warned that “investment products are not FDIC insured, are not bank guaranteed and may lose value.”

Ally Financial states they have over “8,000 teammates committed to doing it right, obsessing over the customer and tirelessly innovating to make a real difference.”

How Many Complaints are there against Ally Financial?

Since June 2015, the Consumer Financial Protection Bureau (CFPB) has logged over 650,344 complaints against Ally Financial, ranging from problems with credit reporting, credit repair services, and consumer reports. The BBB’s profile page for Ally Financial lists 1,612 total customer complaints closed in the past three years, with 602 closed in the past 12 months. Most of these complaints were about billing and collection issues, but a significant portion is also about problems with product/service. Of the 153 customer reviews, 151 are negative. Justia lists at least 28 cases of civil litigation that name Ally Financial as a defendant.

What Would It Cost Me To File A Lawsuit Against Ally Financial?

Absolutely NOTHING! Here are some Sample Cases filed in Federal Court:

On November 14, 2017, in the United States District Court of Arizona, Lemberg Law filed a case on behalf of a plaintiff who was receiving phone calls from Ally Financial meant for another person. Despite being informed on multiple occasions that they were calling the wrong individual, the defendant persisted calling the plaintiff “at an excessive and harassing rate.” Ally Financial was using an ATDS (automatic telephone dialing system) without the Plaintiff’s consent which violated the Telephone Consumer Protection Act. This case was settled in March of 2018, less than six months later, at an amount deemed acceptable to the Plaintiff.

On December 30, 2016, Lemberg Law filed a case in United Stated District Court in Michigan on behalf of a client who was receiving ATDS calls from Ally Financial due to an outstanding balance on an automobile loan. Plaintiff spoke to a live representative and requested that the calls to his cell phone cease. Nonetheless, Ally Financial persisted in placing the calls using the automatic dialer. Client received a confidential cash settlement as a result of Ally Financial’s actions.

Ally Financial Contact Information

Ally Financial
40600 Ann Arbor Rd. E Ste 201
Plymouth, MI 48170
Telephone: (866) 619-8676

Ally Financial Calling You?

Understanding Your TCPA Rights

The federal Telephone Consumer Protection Act (TCPA) is a law that prohibits telemarketers, banks, debt collectors, and other companies from using an autodialer or robocalls to call you either at home, or on your cell phone without your consent.

The rules of the TCPA and of the Fair Debt Collection Practices Act (FDCPA), administered by the Federal Trade Commission (FTC), control telephonic collection practices. The federal Consumer Financial Protection Bureau (CFPB) enforces the rules and regulations of both Acts.

These laws also provide individuals with a means to seek monetary damages in court. For instance, the TCPA provides monetary compensation to consumers who can prove harassment. In the case of willful harassment, this compensation can be increased three times. As a result, entities can be fined up to $500 if case harassment is proved. In case willful violation is proved, this compensation can be up to $1500.

Ready to Stop the Calls from Ally Financial? Your phone harassment checklist:

These robocalls are prohibited:

  • Calls made without your prior written consent to the business
  • Calls to a residential line listed on the “Do-Not-Call Registry”
  • Calls by telemarketers and debt collectors between the hours of 8 a.m. and 9 p.m.
  • Calls that do not provide the name of the caller, identify the business behind the call and provide a contact phone number or address
  • Calls that do not provide an automatic opt-out mechanism
  • Calls that violate the law, such as making misrepresentations or threats

To spot potential Ally Financial robocalls, listen for signs like these:

  • A silent pause between when you answer the call and when the caller begins to speak
  • An audible click just after you answer the call
  • A prerecorded message instead of a live person on the other end
  • A hang-up after you answer

To prepare for a TCPA lawsuit, there are certain steps you can take to strengthen your case:

  • For each suspected robocall, make a note of the date and time of the call, the caller’s name, and their contact information.
  • Describe the contents of any prerecorded message, or of the conversation you had if you spoke to a live representative.
  • Save copies of any relevant cell phone call logs, voicemails, text messages, and cell phone bills.
  • Keep a copy of any letter or online contact you send to the caller that asks them to stop calling.

If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
We can make them STOP!✋

The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200 NOW

What Our Clients are Saying

“Lemberg Law has been great in handling my harassment case . They got the robocalls to stop when I was unable to get my number taken off the company’s list on my own. I highly recommend this law firm to anyone having an issue with pushy bill collectors harassing you”

“Was getting harassed by phone calls. Looked for an attorney that could help online and found Lemberg Law.  They took care of everything and kept in contact with me just the right amount. Never expected anything would come of it but they did all the work and it relieved a lot of stress in my life!”

“Lemberg Law was a great choice. They really helped me with my situation. They were very professional and answered any questions I had and responded to my calls and emails. I would definitely use them again and recommend them to others.”

Can You Help Me Stop Ally Bank Harassment?

Yes, chances are we can. Call us to today and we’ll tell you how we can help.

Sound Off!

Have you had a bad experience with this agency’s debt collectors? Sound off and share your experience with other visitors in the comment box below.

Sergei Lemberg

About the Author:

Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."

See more posts from Sergei Lemberg
  • George Y

    Ally financial is the WORST company in the world for auto financing. My online account listed two-2 payments remaining, I paid the two payments then, Ally adds two thousand-$2000 to my account balance for added interest and fees. After I refused to pay them a lump sum of two thousand dollars, they turn me into the credit bureaus for a 30 day late payment. MY PAYMENTS WERE PAID IN FULL. DO NOT UNDER ANY CIRCUMSTANCE USE ALLY TO FINANCE ANYTHING, YOU WILL REGRET THE DAY YOU SIGNED THE CONTRACT. Then try to call them, YOU GET SOMEONE FROM PAKISTAN THAT CANNOT SPEAK ANY ENGLISH. They are lucky to get a one star rating.

  • J.T.

    I fell behind on my payments during the pandemic so I have been receiving calls nonSTOP from these people. I have also been receiving calls nonstop about some other person that is in collections?? This is incredibly aggravating. I have their number blocked but I can still see all the constant voicemails they leave. They have also been calling my family members about the other person who is in collections that none of us know?? Once my car loan is over I will never get another loan with all

  • Annette D

    This is the worst company ever. During this terrible time of a pandemic, they have NO compassion or understanding of what their customers are going through. Many have not been able to get employment and ask for just a little help from them. They turn their backs of down and out customers who in the past did everything they could to make their payments on time. We are in a pandemic and you would think they would be more understanding and offer their customers some help. They DO NOT! They, instead, offer no help or solution to struggling customers. They refuse to offer any help and report them to the credit union, making matters even worse. Given another opportunity, I would NEVER do business with Ally Financial again. I asked them if I could defer a couple of payments until I was able to catch up. They refused to help me. People are struggling during this pandemic and they don’t care.

  • Suzanne

    They have called every person that I work with, asking for information on how to reach me, they have my number and call me multiple times daily, I speak to them, I can’t make my car payment, have asked that all calls stop and only contact me through email or regular mail. They continue to call the people I work with on there personal cell phones asking for information about me.

  • Carol S

    This company calls my number repeatedly. They state the call is about a man I have been divorced from for over 20 years. The most recent call stated the call is about his brother. I would like to know about getting this stopped. I called the company. The first representative stated that unless I had the exact extension number of the person who called me, they could not stop the calls. She claimed they could not look up his name. I called back again and told them I was considering a lawsuit. The second person stated they can look up his name and can stop the calls, but they can’t stop any calls until the sixth of the month, due to making changes to their system. The number of calls to my phone can be verified by my telephone bill log.

  • Kelsey J

    Having several friends and relatives tell me they ally financial is calling them looking for us about money we owe on an auto loan. There is no way they would know this unless told by Ally

  • Michelle W

    Ally Financial is calling my land line (residential) trying to reach a family member who does NOT reside here. I have no business with Ally Financial and I’ve tried to explain the person they’re looking for doesn’t reside here. The phone caller hangs up when I begin talking. Ally Financial calls from two different numbers, this month. The calls had stopped for a period of time. The “do not call registry” is a farce.

  • Kathy M

    I keep getting calls from Ally. I am not the person they are looking for. I have informed them multiple times to stop calling me. They have continued to call me numerous times after informing them I have no association with the person they are looking for. They are looking for my 38 year old daughter who I have absolutely nothing to do with. I am a recent widow who has gone through depression, anxiety and recently just moved to a different state to help my elderly father. I do not need the stress of this company calling me. As it upsets my elderly father and myself.

  • Michael T

    Ally Financial keeps harassing me with many threatening phone calls over and over. About 2 months ago they repossessed my vehicle out of no where. I lost my job, because i had no vehicle to get there. I lost my place cause i had no income, my wife left me, I cannot find another job because im now homeless and without a car. They left my credit in default. Im so stressed out, they sold my car, and even after all that, they keep harassing me with threatening phone calls stating i owe them 9,000 dollars and i keep informing them i have no money no nothing. But they keep calling me and i feel high stress and anxiety. Im becoming depressed with the numerous phone calls. I mean look at what they have done already and they still continue to pound me with calls every other day. Please help cause i dont know what else they wan from me. I feel anxiety and am very stressed out because all they have done. Im out on the streets now. I have no income no family no car no house. And they keep harassing me.

  • Krissy W

    Calls made without your prior written consent to the business. I am the co-signer. When I tell them I will have the buyer call them back they say that is not good enough. Even told me on a recorded line that she googled my place of employment.

  • Frederic W

    Many calls & texts from Ally come through my cell phone (562), not landline (816). I have NO financing other than 2 mortgages, both have 100% payment record. I’ ve stopped answering calls and not responded to any texts at all. They are looking for a ‘Michael Verdugo’ [not me]. I’ve told them so, demanded removal of my surreptitiously used number, and blocked 888 prefixed calls repeatedly. Little contact with them found them more or less unresponsive and secretive; OK but this isn’t Mr. Verdugo, don’t know anyone of that last name, and you clowns are witless toads…
    Only action on my part, reacting to endless robo-calls outside my contacts is a message; “if you don’t state company name and what you seek, I will not respond. If it doesn’t interest me or meet my needs, I will not respond. Anything other than properly conducting business will be shunned and deleted. I do thank you, for providing another number or contact to block.

  • Jason z

    I got a automobile loan with ally in 2013. Since then I missed one payment due to work related circumstances this past January but have made every single one besides and attempting to get out of this loan as quick as possible. I started recently receiving calls from them at an alarming rate. The phone number does not pop up it is usually unknown. Now if I’m working I can’t answer the phone so on average it can be anywhere from 5-10 calls a day. I can barely make out what the message says just it’s important I call them back. I finally was able to contact them on the 14th of this month and talked to a collector. He claimed I was 60 days late on my July payment and I was in danger of going to higher collections. As I started questioning how this was possible he truly had no idea but just that I owed them money. Now my payment for September came out on the 15th. Nothing online says I’m past due from July just I have a payment coming up in October which I already have setup. I didn’t receive calls for a few days then all of a sudden I got another unknown call from the same man from ally saying the same message. I reached out and someone from customer service was supposed to contact me and of course they did when I was at work but every time I try calling back I never get to talk to a real person I get cut off. I don’t know if this is anything you work with but any advice how to handle this would be great. I feel lost and they are gonna try and take my car and I can’t figure out why and it’s getting very stressful. Thank you in advance.

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