Seat belt and windshield issues are the main causes of complaints received by the NHTSA from vehicle owners
The 2023 Genesis GV80 is said by the automaker to be “ruggedly luxurious.” They also tell consumers to “never stop at average,” maintaining that the Genesis is “a respected luxury brand with superior vehicle quality.” But owners whose seat belts get stuck and won’t retract or whose windshields crack are less than impressed.
Click on other model year to view more problems: 2021 2022
Launched in the U.S. in 2021, the Genesis GV80 gained instant notoriety when Tiger Woods injured himself in a single-car accident after crashing a launch GV80 he was promoting. He was pulled out of the wreckage of the vehicle by firefighters and paramedics.
While complaints about the 2021, 2022, and 2023 models to the National Highway Traffic Safety Administration (NHTSA) have been varied, problems relating to seat belts stand out. Not only do owners struggle with the retraction mechanism of seat belts, but a recall dating back to October 2021 is still not resolved.
In terms of the 2023 model, the other complaint worth noting relates to the windshield cracking.
There are also some scathing comments made by owners on Edmunds. Generally, these relate to the dubious quality of the 2023 GV80.
| Complaint Category | Number of Complaints |
|---|---|
| Fuel/propulsion System | |
| Power Train | |
| Electrical System | |
| Engine | |
| Unknown Or Other | |
| Seat Belts | |
| Visibility/wiper | |
| Electrical System:horn | |
| Exterior Lighting | |
| Forward Collision Avoidance: Adaptive Cruise Control |
A complaint about the 2023 GV80 is very similar to a complaint about the 2022 model. This states that the seat belts on the driver and front passenger sides frequently get stuck and are not able to retract. Additionally, the beat belt is then unable to restrain the occupants. Stating that the vehicle was taken to the dealer for a service, the complaint adds that this problem “has occurred way more than in any vehicle my family or friends have used.”
The 2022 complaint states that the service manager “simply tugged on the seat belt until it retracted and told me I was good to go for the time being, which did not satisfy my safety concern.”
The original seat belt recall was issued on October 13, 2021, for a whole lot of Hyundai vehicles including the 2021 Genesis GV80 and 2022 Genesis GV70, as well as Elantras and Venues. While only 978 vehicles were potentially affected, it was a worrisome recall that stated seat belt pretensioners may explode when deployed. This horrible scenario could result in metal fragments being projected into the vehicle and possibly striking and injuring occupants.
On February 16, 2023, a second recall, stating the same possibilities, was enacted. Again, several Genesis vehicles were affected, this time 2021-2023 Genesis GV80, 2022-2023 Genesis G80, 2022-2023 Genesis GV70, and 2023 Genesis GV60 vehicles. While Elantras and Venues weren’t included this time, the number of vehicles was increased to 65,517.
There are no complaints about the recall from 2023 GV80 owners, but a 2022 owner complained on April 6, 2023, that the parts were still not available. This means they are very unlikely to be available to 2023 owners either.
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Cracking windshields is an ongoing problem with many vehicles. And it seems that the Genesis GV80 isn’t going to escape the ongoing issue.
The owners of a 2023 GV80 from Texas complained to the NHTSA about their new windshield. It had “an indentation the size of a golf ball below the seal and above the hood and cracks that extend 12-18″ beyond the golf ball size indentation. There was no other vehicle, no rock, traveling below the speed limit at 55 on a Friday afternoon on Route 12 from Wimberly, Texas.”
The same owners added 11 days later that the crack was now 6-18-33″ and extended to the mirror with glass shards covering the dash.
“We have a friend who has a 2022 GV80 and has had three rocks hit her windshield to chip and that has caused cracks (over) the entire width of the windshield.”
Is it possible that your 2023 Genesis GV80 is a lemon? If you think it might be, Lemberg Law is available to assess your problems free of charge.
We have been helping vehicle owners negotiate settlements with automakers for many years. Every year automakers are forced to buy back, replace, or pay cash settlements to thousands of ‘lemon’ owners. The law says that Genesis must pay the legal fees for lemon law cases, which is why it won’t cost you anything.
Contact us by calling our Helpline or filling out a contact form.
Brian Jones spent more than 30 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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Following an accident, my vehicle is in the shop, after 2 months, I still have no word on when a bumper will be available. According to repair shop, “all Genesis parts are back ordered.” No loaner vehicle available.
This is my 5th Hyundai, and I will not purchase another Genesis, due to this.