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The 2022 Polestar 2 is a luxury electric vehicle that is relatively new to the scene, but guarantees customers it will impress. In fact, the Swedish automaker, Volvo, claims it is “the way electric cars should be.” But with electrical system complaints to the NHTSA overshadowing all others, consumers are extremely concerned about their investment.
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NHTSA Complaints for the 2022 Polestar 2
| Complaint Category | Number of Complaints |
|---|---|
| Electrical System | |
| Unknown Or Other | |
| Fuel/propulsion System | |
| Forward Collision Avoidance: Automatic Emergency Braking | |
| Back Over Prevention: Warnings | |
| Service Brakes | |
| Visibility/wiper | |
| Seat Belts | |
| Electrical System:adas | |
| Back Over Prevention: Rearview System Braking |
Most Common Problems with the 2022 Polestar 2
Of the 32 complaints filed with the National Highway Traffic Safety Administration (NHTSA), 75% relate to the electrical system of this highly regarded luxury electric car.
Most electrical system issues highlight problems with all the Polestar 2’s wireless capabilities. Most commonly people find that the telematics and connectivity antenna module (TCAM) fails and they cannot use the GPS location, Connect, or SOS. This raises a myriad of safety concerns. Some of these impact children and pets who might be in a vehicle the owner cannot unlock because neither the key fob nor the manual key will unlock it.
Some owners say that the only “solution” is to take their Polestar 2 to the dealer to have the systems reset. But they also report that the problem continues to recur.
There is also one recall for the 2022 Polestar 2 and this is due to an electrical system fault. NHTSA Campaign Number 21V110000 states that the Battery Energy Control Module (BECM) microprocessor can reset while driving, causing the high-voltage system to disconnect. When this happens, drive power is lost and accidents are much more prevalent.
Other Complaints
Other complaints are spread across a variety of components and systems. Of these, back over prevention, forward collision avoidance, and the fuel/propulsion system top the rest of the list with three complaints each. There are only two complaints in the Service Brakes category, but several of the complaints listed in the Back Over Prevention and Forward Collision Avoidance categories are about brake issues.
Additional components and systems that attracted complaints between January 2 and November 20, 2022, are exterior lighting, seat belts, vehicle speed control, visibility/wiper, and wheels.
Of these, the only complaints that don’t relate to those we are going to discuss are listed under Wheels and Seat Belts. Almost all of the complaints are reported to relate to at least two, often three, different components.
Electrical System Issues
We have quoted several complaints from owners to the NHTSA in our investigation post mentioned above. These indicate dealership response, which, in each case, is unhelpful. Generally, it appears that dealers are unable to diagnose and/or fix TCAM problems.
Here are a few more examples of complaints about the TCAM issue that highlight safety issues.
An owner from Connecticut reports that an error message appears on the dash: eCall service required. “I leave the car and come back outside and all the doors are locked, which I did not initiate. Key fob won’t open the door. The manual key won’t unlock. EV charging cable won’t release. What would have happened if there was a child or pet in the back seat? The car unlocked itself after an hour or so. The car is not safe and the software is not stable.”
A similar complaint comes from an owner in California. Four days after taking delivery of a new 2022 Polestar 2 bearing the manufacture date of 03/2022, he also got the eCall service required message on the dash. Then SOS/Connect lost connectivity. This, he says, is “concerning if the vehicle is involved in a crash.” GPS also lost functionality. It “would be a major distraction for drivers.” Also, the complaint states that the key fob does not work unless it is unlocked with the key blade and the “key is placed on the key reader directly.” This “would impose possible safety issues if animals or children (were) left in (the) vehicle.”
Another owner from California states that the vehicle is not safe if the driver gets out and leaves passengers inside. This is because the doors of the vehicle, the AC, and all “operations” cease while it is unlocked or locked “with parties present.” This, the complaint states, is a “safety risk for all ages in hot and cold climates.” Furthermore, the “key in (the) car changes nothing. One expects an on-car to be on, and a key in (the) car to equal on if (the) driver exits.”
Other Electrical System Complaints
An owner in New York finds that the Polestar 2 becomes unresponsive and then disabled. “The only way to get the vehicle to function is by disconnecting the 12v battery and waiting for the car to reset and then proceed. This (has) happened multiple times and the manufacturer is not taking care of the problem.”
Nearly 18% of all new cars sold in California are electric compared to 6% in the rest of the U.S. So the relatively high number of complaints coming from Polstar 2 owners living in California isn’t surprising. Here’s another one. It states that the lane-keeping assistance function “consistently steers the vehicle onto freeway exits when used on the freeway.” It also notes that the exits in California use “normal shoulder line markings.” This malfunction started after “an OTA update to software version.” What happens is that “The steering onto the exit happens abruptly, with significant steering authority. Rapid assertive driver intervention is required to maintain (the) vehicle in (the) lane.”
Problems with the Brakes
Stopping a vehicle before it hits something else is one of the most critical functions any car should have. Yet, faulty service brakes are a problem in some Polestar 2s, although the problems vary.
Rear Parking Brake-Assist Problem
One of the complaints about faulty brakes was made by an owner from Minnesota and listed under Service Brakes, Back Over Prevention, and Forward Collision Avoidance. It involves the rear parking brake assist function. The complaint is that this function is sometimes activated “while backing into the garage bringing the car to a sudden abrupt stop without reason. It recently has stopped me backing into the driveway from a county road. There is a surmountable curb and a fog line that I cross. I didn’t consider this a safety issue until it stopped me in a traffic lane. There isn’t a way to disable the system until the car is placed into reverse, and this must be done every drive.”
Auto Brake Problem
Another complaint, listed only under Back Over Prevention and Forward Collision Avoidance, describes braking system issues experienced by a New Jersey owner while parking and leaving his driveway. Each time a “loud noise went off” and the braking system suddenly engaged. Each time, the driver “immediately experienced neck pain.” The outcome was persistent neck pain that required chiropractic treatment for whiplash.
These incidents happened after the manufacturer had installed a software update that added Auto Brake as part of Cross Traffic Alert. The aim of the software is “to stop the vehicle in the shortest possible distance to avoid (a) collision.” But the owner wasn’t told how to disable it until after he experienced whiplash. He believes, “This is dangerous because the auto must be in reverse gear to activate the time-consuming 2-step disable process, and (the) operator must remember to disable during every use.” But the manufacturer says the car is “performing as designed.”
Brake Pad Problem
The only complaint listed only under Service Brakes reports a problem with the rear brake pads. An owner from California says that these pads adhere to the rotors, “causing a juddering noise from some of the pad breaking off and left stuck on the rotors.” He maintains that this happens because “a high percentage of the brake pads’ material consists of metal with an outer metal coating that helps with break in and corrosion. These pads create significantly more brake dust, which coats the rotors while driving. The metal in the dust adheres the pads to the rotors, especially when wet. ”A major problem is that “it’s not possible to park your car without applying the parking brake.”
Your Lemon Law Legal Rights
If you think your 2022 Polestar 2 is a lemon you can do something about it. Did you know that every year, auto manufacturers buy back, replace, or pay cash settlements to thousands of ‘lemon’ owners?. The best way to initiate a claim is via an experienced lemon law firm like Lemberg Law. We will assess your problems and let you know whether we believe you have a case against Volvo. We don’t charge for our services because the law says that Volvo must pay the legal fees for lemon law cases.
All you need to do is call our Helpline or fill in a Lemberg Law contact form. We will get back to you as soon as we can.
Complaint Data
| Category | Unknown Or Other |
| Date | Feb 16, 2023 |
| State | PA |
| Description | Windows rattling noises, and many noises happening, polestar said those noises are what they designed, not going to repair the noises |
| Category | Electrical System, Forward Collision Avoidance: Warnings, Lane Departure: Warning |
| Date | Feb 03, 2023 |
| State | FL |
| Description | Vehicle is loosing sound for everything inside the car including turn signals and emergency warnings until infotainment system is restarted. Happens sporadically, usually immediately after getting into the car and multiple people in forums have reported the same issue. Even after multiple os updates from polestar, the issue still happens. |
| Category | Electrical System, Forward Collision Avoidance: Automatic Emergency Braking, Lane Departure: Assist |
| Date | Jan 26, 2023 |
| State | CA |
| Description | Polestar 2 has a series of software and hardware system failures where the dealership is not logging them asking customers that instead of leaving their car, they can take a look at it right now. The software team is then instructed to reload the 2. 2 to 2. 4 software as their system is not fully updating causing conflicting software packets leading to dangerous glitches. My specific ps2 has 2. 3 software on it and the vehicle lane assistance package drove the car on two occasions into a bike lane. Prior to the the car had a complete system and safety failure where the car accelerated, changed lanes on the freeway to the fast last from the middle lane and then proceeded to flash hardware errors and software errors that disabled all of the safety systems from cameras, blind spot assistance, lane assistance, and more. The vehicle rapidly accelerated on it's own and changed lanes. Polestar took over 3 weeks to get a report that matches the onboard and ota communications to order a replacement part. It happened again on the bike lane and the vehicle has been with polestar for 4 months now as are other vehicles and it is happening to other 2022 ps2's with the lane assist and cruise control system (activated or not activated). Https://patch. Com/california/lakeforest-ca/tesla-crashes-garage-lake-forest-thursday this is very dangerous as when my situation occurred there was no one in the bike lane by the school nor the fast lane on the freeway (both very rare to be empty). The link above (while the link says tesla) it is a polestar of same features less seats and the driver interviewed said that their vehicle rapidly accelerated and changes lanes. Their auto-breaking system and accident avoidance did not stop the vehicle. Errors flashed on the screen and the system crashed. Polestar towed the vehicle and will has not yet provided other information. I have the vin for that car after speaking to the other party |
| Category | Electrical System |
| Date | Nov 20, 2022 |
| State | CA |
| Description | Approx 2 months into taking possession of the car I lost the ability to use the virtual key. I made every attempt to re-add feature to no avail. Four months later I have now had a failure with the tcam. I have lost all ability to connect to wi-fi which affects the ability to use sos, I can't track my vehicle, I'm unable to schedule charging, no access to internet apps, I've attempted to tether my phone which fails, etc. I've contacted the company who gave suggestions to reset the tcam that did not work. Emails have been traded back and forth prolonging the repair. I'm still attempting to schedule a time to get the vehicle inspected/repaired. The only visible warning/indication I had is the “triangle with an x†indicating there was no wi-fi that was my key indication and then noticing my lack of ability to schedule charging. Upon noticing those in the same day I began to notice other features no longer worked. |
| Category | Fuel/propulsion System |
| Date | Nov 02, 2022 |
| State | NJ |
| Description | We were driving our car with two little kids in it on a rainy day at 60mph and the car screeching braked to 5mph on a highway with a ‘propulsion system failure' message. The car would knock at 5mph and continue in turtle mode. We could have been killed if there was a car behind us in that rain. When we took the car to polestar service (prestige volvo) they did a software upgrade in 30 mins and said the car is ready. A day later the car gave other issues like blanking screens. I took the case with polestar corporate who were extremely rude in their behavior and gave me a loaner and sent the car back to service. 2 days later they said that the car is repaired and I can pick it up. When I asked them to give me a letter stating that the car is safe to drive, the agent from polestar (sophia) was extremely rude and said that they will not give me a written confirmation. I spoke to the polestar service manager jay rosen and he said he has seen this issue many times in some cars and I inquired why there was no recall in that case and there was no answer. Another service manager from polestar jason who spoke to me yesterday informed me that technicians looked at my car remotely and not in person. This is extremely scary. |
| Category | Electrical System |
| Date | Oct 27, 2022 |
| State | MN |
| Description | Multiple instances where the vehicle's tcam has failed, leaving us stranded in a parking lot. Car drives as normal. Lock the car. Return to the car and the vehicle no longer recognizes the key(s). Only solution is to go to dealer and have vehicle's systems reset. However, the problem has returned. |
| Category | Electrical System |
| Date | Oct 27, 2022 |
| State | CA |
| Description | I completely lost cell connectivity in the car. The tcam module is not functioning and I am unable to reset it the way polstar suggests we can reset it. I get no gps, no data and phone does not work as a key. |
| Category | Electrical System, Unknown Or Other |
| Date | Oct 26, 2022 |
| State | NY |
| Description | Vehicle becomes nonrespive and becomes disabled. The only way to get vehicle to function is by disconnecting the 12v battery and waiting for the car to reset and then proceed. This happened multiple times and the manufacturer is not taking care of the problem. |
| Category | Electrical System |
| Date | Sep 23, 2022 |
| State | CA |
| Description | Tcam has failed twice in one week. Prior to these two episodes the car would lose connectivity and certain network related functions would not work. The dealer serviced the car in may 2022 addressing the tcam issues but now I have been locked out of the car or cannot lock the car twice in one week. The keyfob fails to work because the tcam does not work so it fails to recognize the keys. Locking/unlocking cars is a fundamental function of using a car. Luckily the episodes occurred in relatively safe environments - but we're hesitant now about parking in less than ideal situations in case we cannot get into a functional car. To best of my knowledge - the dealer addressed these issues in a service in may/2022. There were no warnings or symptoms prior to the failure. |
| Category | Electrical System, Unknown Or Other |
| Date | Jul 26, 2022 |
| State | CA |
| Description | Vehicle is not safe if driver exits and passengers in vehicle. The vehicle doors, a/c, and operations cease while unlocked or locked with parties present. Safety risk for all ages in hot and cold climates. Deficient mobile app doesn't consistently connect to remotely turn on a/c which is displayed as c when you are set to f and passengers control or calculation if they could control becomes confusion with display off. Key in car changes nothing. One expects an on car to be on and a key in car to equal on if drivers exits. |
| Category | Service Brakes |
| Date | Jul 26, 2022 |
| State | MN |
| Description | This vehicle has, on several occasions, activated the rear parking brake assist while backing into the garage bringing the car to a sudden abrupt stop without reason. It recently has stopped me backing into the driveway from a county road. There is a surmountable curb and a fog line that I cross. I didn't consider this a safety issue until it stopped me in a traffic lane. There isn't a way to disable the system until the car is placed into reverse, and this must be done every drive. |
| Category | Electrical System, Unknown Or Other |
| Date | Jul 24, 2022 |
| State | OR |
| Description | Vehicle spontaneously displays ecall/sos warning, promptly loses gps signal, sos functionality, and ability to unplug charger. Other telecommunications features are likely compromised. The error also disables the keys, and one's ability to open doors from exterior. Phone app loses connection to car. This has happened on three (3) separate occasions. The first two errors were cleared by a technician at the local service dealer, but the problem persists. The first issue occurred on july 16, 2022 and was cleared on july 18. The second issue occured on july 20th and cleared on july 21st. The third occurrence happened on july 24, 2022. |
| Category | Electrical System, Fuel/propulsion System, Unknown Or Other |
| Date | Jul 22, 2022 |
| State | WA |
| Description | Occasionally while operating my polestar 2, the tcam module becomes unresponsive. Sometime it happens when I first turn it on and it is initially establishing communication, other times it's happened when driving under a steel bridge or overpass that temporarily blocks view of the sky. Particularly troublesome while navigating tricky interchanges where you actually need the guidance. Pressing and holding the 'home' button on the head unit for ~15 seconds until the whole car's infotainment/speedometer/etc. System does a hard restart has been enough to resolve for me each time it's happened (4x now). Additionally - and unsure if related or not? - I have received two phantom errors. One stating "propulsion system. Service required." after confirming online that this was a not uncommon issue, I proceeded to drive it anyway and it disappeared after 2 minutes and has not returned. The other error was a "low tire pressure" error when I got in the vehicle. I checked all tire pressures with a gauge I know to be accurate and confirmed that there were no low tire pressures and then 'stored' the existing tire pressures as accurate (I believe the vehicle only reports deltas from stored state, as the actual tire pressures are not shown anywhere in the infotainment system). |
| Category | Electrical System |
| Date | Jul 14, 2022 |
| State | CA |
| Description | New vehicle with manufacture date of 03/2022. After 4 days of taking delivery: dash indicates “ecall service required†sos/connect lost connectivity. Concerning if the vehicle is involved in a crash. Gps lost functionality. Would be a major distraction for drivers. Key fobs does not work with car unless unlock with the keyblade and key is placed on the key reader directly. Would impose possible safety issue of anime or children is left in vehicle. |
| Category | Electrical System |
| Date | Apr 28, 2022 |
| State | CT |
| Description | Error message comes on dash " ecall service required" . I leave the car and come back outside and the all the doors are locked which I did not initiate. Key fob won't open the door. The manual key won't unlock. Ev charging cable won't release. What would have happened if there was a child or pet in the back seat? The car unlocked itself after an hour or so. The car is not safe and the software is not stable. |
| Category | Electrical System, Forward Collision Avoidance: Adaptive Cruise Control, Vehicle Speed Control |
| Date | Apr 22, 2022 |
| State | CA |
| Description | On 12/26/2021, I merged onto the I-5 south highway to irvine, ca, and engaged pilot assist. The “speedometer dial†icon turned yellow (as expected), but the “car in front†and “hand hold wheel†icons remained grayed out. I believe this indicated 2 things: (1) the car was still looking for a lead car, and (2) the car was searching for clear lane markings. Everything appeared to be normal at this point as it does take some time to take over the steering. As I approach a slower moving lead car in front of me, I noticed that the car was still at my set speed (~75mph). I get closer and closer to the car in front and the car was not slowing down to match speed and maintain distance. I looked down and still see the same icons: “speedometer dial†icon is yellow (as expected), but the “car in front†and “hand hold wheel†icons were still grayed out. I believe the car didn't see the car in front. Also, the steering function of the pilot assist never engaged. I tried to disengage and re-engage pilot assist several times but every time it worked like normal cruise control even when I'm very close to the car in front (~20 feet). I re-confirmed that I have always selected adaptive cruise control in the center screen menu and it's not a setting that I touched before this incident. I had to disengage pilot assist for the rest of the drive. When pilot assist is off, normally the lane keeping aid icon in the driver display should turn white above 40mph when lane markings are clear. However, the lka icon remained grayed out for the rest of the drive even when the lane markings are perfectly clear. After the stressful drive, we parked the car for 2 minutes, yet the issues still remained. We reached our destination and parked the car for 30 minutes, and the issues fixed themselves! Both pilot assist and lka started working at the next drive. |
| Category | Electrical System, Exterior Lighting, Visibility/wiper |
| Date | Apr 22, 2022 |
| State | CA |
| Description | On 12/27, I was on I-5 north driving up during daytime. Auto-headlight and daytime running lights stopped working. I noticed from the reflection that I don't have any headlight (even the drl) when the lights were on auto mode. Also, when I look at my driver display, I noticed the green headlights icon was completely gone! My wife and I were able to capture this on video: https://youtu. Be/z9haa2yo-6i (tried all modes — you can see the dash) https://youtu. Be/wx73ou4hby4 (both interior and exterior view to see the drls are actually not on when on auto) in addition, during the same drive, I noticed that the “triple turn signal†feature stopped working. Normally, when I slightly move the blinker stalk before it catches the detent, the turn signal will flash exactly 3 times. However, during this drive, it only flashes exactly once. Video here: https://youtu. Be/qu0tgnbko1i |
| Category | Electrical System |
| Date | Apr 20, 2022 |
| State | CA |
| Description | The tcam stops working which causes both keys to stop communicating with the car and sos to stop functioning. This will create a problem because you can't start the car or lock the car. You'll be stuck in park. The digital key can also stop working and if you don't have the physical key, you could be stuck in the middle of nowhere. |
| Category | Electrical System, Unknown Or Other |
| Date | Apr 06, 2022 |
| State | CA |
| Description | The car loses gps information and lte connectivity repeatedly. Manufacturer has not done anything about it. If I am driving with gps on, I can get lost as it loses connectivity while driving. Unable to call sos or connect features without lte connectivity. |
| Category | Electrical System |
| Date | Mar 31, 2022 |
| State | MN |
| Description | The contact owns a 2022 polestar polestar 2. The contact stated that while driving approximately 25 - 30 mph, the vehicle lost motive power. The vehicle was taken to the dealer but was not yet diagnosed nor repaired. The vehicle remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 200. |
| Category | Electrical System, Unknown Or Other |
| Date | Mar 28, 2022 |
| State | CA |
| Description | All connectivity goes away including emergency and sos capability, and gps. |
| Category | Unknown Or Other |
| Date | Mar 15, 2022 |
| State | WA |
| Description | Tcam/navigation fails. Gps location got really flaky and jumped all over the map, and ultimately stopped working altogether. This tcam failure seems like a common issue on the polestar forums. The safety concern is mainly the amount of confusion it caused since it was telling me to turn left or right in places where that wouldn't have been legal or safe (because it thought I was somewhere else). |
| Category | Fuel/propulsion System |
| Date | Mar 12, 2022 |
| State | CA |
| Description | This vehicle is less that one month old. I received an alert multiple times in my instrument cluster: propulsion system service required. The vehicle was able to still operate seemingly normally. I contacted polestar and they suggested a software reboot to attempt to resolve the issue, which did temporarily make the alert disappear. However, the following day the same alert returned. I am currently awaiting service. |
| Category | Electrical System, Unknown Or Other |
| Date | Mar 09, 2022 |
| State | MD |
| Description | Constant issues with the cars data connection causing an inability to operate certain functions of the car. This includes safety related actions like sos and connect. Aside from the possible safety issues, the dropping of data to the car prevents a multitude of features from being available to those in the vehicle. This happens on many occasions across a wide range of driving scenarios. The car is brand new and started this behavior less than 200 miles after purchase. There is a connection icon that shows a data error, with no other indicators from the vehicle. There have been times where I was unable to use navigation to get to my destination requiring use of my phone to complete the task. The dealer has been reluctant to address the issue and admit any widespread occurrence. I may be willing to have my car inspected depending on level of invasiveness. |
| Category | Electrical System, Unknown Or Other |
| Date | Mar 08, 2022 |
| State | NJ |
| Description | 3/3/22 tcam went out no lte no gps no sos no roadside assistance called dealer had appt for 3/5/22 to have repaired picked up that afternoon everything worked this afternoon 3/8/22 it all went out again will call dealer again tomorrow and miss more work due to this |
| Category | Back Over Prevention: Rearview System Braking, Back Over Prevention: Warnings, Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Feb 23, 2022 |
| State | NJ |
| Description | Modem failed on vehicle on 02/04/222. Vehicle went in for diagnostic service on that issue on 02/14/2022. Manufacturer installed new software update which added auto brake part of cross traffic alert is to stop the vehicle in the shortest possible distance to avoid collision and did not tell me it was added or advise how to disable it. On the morning of 2/15/2022, while using due caution and circumspection, I attempted to back into my flat, level and unobstructed residential driveway. For no reason at all, a loud noise went off and, for no reason at all, this braking system, engaged immediately. I immediately experienced neck pain. The following morning, I pulled straight out of the same driveway and pulled "head first" into my garage. I then went to exit my garage with due caution and circumspection and with no obstacles of any nature behind my vehicle. Again, for no reason at all again, a loud noise went off and, for no reason at all, this braking system, engaged immediately. I again immediately experienced neck pain. The neck pain persisted resulting in my reporting the events to the dealership that morning and eventually the manufacturer that afternoon. I then sought chiropractic diagnosis and treatment. I was diagnosed with having experienced "whiplash" and have been undergoing treatment (at my expense) since 02/15/2022 and still have not fully recovered. Dealership advised me for the first time the afternoon of 2/15/2022 that this new breaking system was installed via a software upgrade on 02/14/2022. Dealership advised me that the new breaking system can be disabled manually on a "drive - by - drive" basis. This is dangerous because the auto must be in reverse gear to activate the time consuming 2 step disable process and operator must remember to disable during every use. Manufacturer advised me today that what I perceive to be a safety defect is "performing as designed" and that it will not be taking any remedial measures of any nature. |
| Category | Back Over Prevention: Warnings |
| Date | Feb 19, 2022 |
| State | WA |
| Description | Parking sensors are susceptible to water getting in, causing malfunction. |
| Category | Electrical System |
| Date | Feb 19, 2022 |
| State | WA |
| Description | Vehicle tcam module stops working, losing lte connectivity and other vehicle telematics including ‘sos' emergency communication features. |
| Category | Electrical System:adas |
| Date | Feb 17, 2022 |
| State | CA |
| Description | Lane keeping assistance function consistently steers the vehicle onto freeway exits when used on the freeway. (note, this is in california with exits using ca's normal shoulder line markings) the steering onto the exit happens abruptly, with significant steering authority; rapid assertive driver intervention is required to maintain vehicle in lane. This behavior appeared after the vehicle completed an ota update to software version p1. 8. |
| Category | Electrical System |
| Date | Feb 09, 2022 |
| State | MA |
| Description | The car spontaneously loses contact with all wireless capabilities. This disables the keys from working to start/lock/unlock the car, breaks sos/assist functionality, and disables all internet connectivity. The car has been to the dealership twice so far and they have been unable to fix the problem. They said that there is a software update that will be available 3/22 that will supposedly fix some of the problems. In the meantime they have acknowledged that nothing can be done in the service documentation. |
| Category | Electrical System, Unknown Or Other |
| Date | Feb 09, 2022 |
| State | CA |
| Description | 4g lte (tcam) lost cellular signal, which controls all connectivity to car including entertainment, driver assistance, sos and sometimes access to unlock/lock car |
| Category | Electrical System |
| Date | Feb 09, 2022 |
| State | CO |
| Description | Polestar tcam stopped working. No lte. |
| Category | Seat Belts |
| Date | Feb 07, 2022 |
| State | TX |
| Description | Selt belt indicator light turns off after about a minute of sitting or a minute of driving even if the seatbelt is not buckled. There is a concern the system is turning off the indicator despite the fact that the driver side seat belt remains unbuckled. Also, that the airbag may not deploy as it's designed to because it is not accurately identify if a seat belt is buckled. |
| Category | Service Brakes |
| Date | Jan 22, 2022 |
| State | CA |
| Description | The rear brake pads on polestar 2s (p2) are susceptible to adhering to the rotors, causing a juddering noise from some of the pad breaking off and left stuck on the rotors. This appears to happen in wet climates, after its driven in the rain, after the wheels are cleaned with water, or stored in a humid space. Typical symptoms are: (a) the morning after the pads are exposed to water or excessive humidity, the brakes makes a loud thud noise when initially moving it out of standstill; (b) it then proceeds with a low-pitched grinding noise coming from the wheels, and then goes away after a few seconds. If the grinding noise persists, turns into a sound similar to having a flat tire, and eventually turning into a repetitive judder noise when either applying the brakes or quickly releasing the accelerator when opd, there's a good chance you have this issue. Cause: a high percentage of the brake pads' material consists of metal with an outer metal coating that helps with break in and corrosion. These pads create significantly more brake dust, which coats the rotors while driving. The metal in the dust adheres the pads to the rotors, especially when wet. The leftover thumping noise is brake pad material that broke off and remained on the rotor. It's possible the parking brake uses the same rear brakes. In this scenario, the brakes are essentially applied overnight, which further exacerbates the pad bonding to the rotors. At this moment, it's not possible to park your car without applying the parking brake. |
| Category | Wheels |
| Date | Jan 02, 2022 |
| State | NY |
| Description | I got my polestar 2 in november and just realized my 19" michelin primacy 4 tires are summer tires. I live in the northeast us where the weather gets very cold and we get a lot of snow. I looked at my window sticker and it doesn't say anything about summer tires. I'm surprised that polestar / volvo negligently put summer tires on a non-performance model and did not inform customers like me in snowy regions - this is very dangerous! Polestar really needs to either provide all season tires as standard in snowy regions or proactively inform customers that their cars are equipped with summer tires. The only reason I found out my polestar came with summer tires is from a facebook post where a driver got into an accident in the snow with his brand new polestar not knowing it had summer tires on. There are a lot of facebook posts with polestar drivers unknowingly driving their polestars in the snow with summer tires. This is very dangerous! |
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Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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