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2022 Kia Sorento Problems and Top Complaints – Is Your Car A Lemon?

Cracking windshields, bad brakes, engine, and electrical system problems are among the top complaints received by the NHTSA from vehicle owners

By Brian Jones | Updated on

By Brian Jones | Updated on

Was your vehicle recalled for seat belt pretensioner issues? Read our post on the Hyundai & Kia Seat Belt Pretensioner Recall. Did your windshield crack unexpectedly? Find out if you are eligible for compensation.

The 2022 Kia Sorento is a family-friendly SUV that is meant to enhance the drive. The automaker claims it has “power for every experience.” Yet, customers are faced with serious issues, including problems with defective visibility because of windshields that crack, brakes that malfunction, engines that lose power, and tow hitch harnesses that are a fire hazard.

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NHTSA Complaints for the 2022 Kia Sorento

Complaint Category Number of Complaints
Power Train
18
Engine
10
Electrical System
7
Service Brakes
7
Visibility/wiper
6
Unknown Or Other
6
Visibility:windshield
4
Trailer Hitches
4
Steering
3
Forward Collision Avoidance: Automatic Emergency Braking
2

Most Common Problems with the 2022 Kia Sorento

There are 28 complaints filed with the National Highway Traffic Administration (NHTSA) about the 2022 Kia Sorento. These relate to more than a dozen components and systems. But the ones that attract the most complaints are visibility (specifically windshields cracking spontaneously), faulty brakes, engine problems, and electrical issues. There have also been complaints about the powertrain, with owners citing transmission problems.

One complaint listed under the Vehicle Speed Control category describes how a parked Sorento suddenly “rolled away and crashed into a neighbor’s fence.” According to the complaint, the dealer refused “to diagnose the vehicle until the cosmetic repairs were completed.” Now the owner places rocks under the SUV and activates the emergency brakes to prevent another roll away.

Problems Causing Recalls

Additionally, there are 6 recalls that affect the Sorento, 2 of which only affect the Hybrid and Plug-In Hybrid models.

  1. An urgent recall relating to the tow hitch harness can cause an electrical short, which can result in a fire. This affects several model years of the Sorento, Sorento Hybrid, Sorento Phev, and the Sportage.
  2. An oil leak caused by a crack in the supply pipe to the turbocharger that can also increase the risk of a fire.
  3. An incorrect tire size can lead to impaired anti-locking or traction control systems, which can increase the risk of a crash.
  4. An engine issue that can result in a complete loss of drive power increasing the risk of a crash.
  5. Seat belt pretensioners may explode risking damage to vehicles and injury to people. The initial recall affects 213 2022 Sorento Hybrids and Phevs (March 2022).
  6. An update on the seat belt pretensioner recall (June 2022) affecting 17,199 2021-2022 Sorento Hybrids and 2022 Sorento Phevs. Any vehicles already repaired need a “new remedy completed.”

A further problem is that owners are complaining that dealerships don’t have the necessary parts required to fix the problem. The recall notice issued on September 19, 2022 advises owners “to park outside and away from structures until the recall repair is complete. The remedy is currently under development. Owner notification letters are expected to be mailed on November 14, 2022.”

Defective Windshields that Crack

Seeing clearly out of any vehicle should be a top priority. However, the defects with the 2022 Sorento’s auto glass are making it difficult for customers to see out of the SUV.

The very first NHTSA complaint about the 2022 Kia Sorento was from an owner in Indiana on January 11, 2022 whose windshield cracked. “My vehicle (2022 Kia Sorento) was purchased (on) 11/08/21. It only has 1,777 miles at this exact time. My windshield started cracking on my driver’s side from the sunroof down. This is ridiculous for a vehicle so new. I’ve read this is a chronic issue with the Tellurides. Kia refuses to do anything about it.”

There are another 5 complaints filed under Visibility and Visibility/Wiper. In fact, all visibility complaints relate to windshield cracks.

An owner from Texas has the same sentiments as the Indiana owner. “We have a new 2022 Kia Sorento. The windshield, without any impacts at all, cracked overnight in our garage – from (the) lower driver corner up across to (the) passenger side, right in line of sight of (the) driver. Kia refuses to answer their phones to remedy this problem.”

An owner from California, assuming the windshield was hit by a small stone, says by the time they got their brand new car home from the dealership, a 2-3 inch crack was 12 inches long. “Googling around it seems like I am not the only one who is facing this issue and there was in fact some recall too in the past with Kia cars.”

Another common complaint is that dealerships refuse to help.

No Problems Acknowledged by Manufacturer

The law mandates that all manufacturer communications, including technical service bulletins (TSBs) sent to dealerships are supplied to the NHTSA.

However, the automaker hasn’t issued any communications about the auto glass, probably because it doesn’t want to be held liable.

Brakes that Malfunction

Any problems with vehicle brakes become an immediate safety issue.

Several owners report serious vibrations when braking at speed. Others state that their Sorentos’ brake rotors are warped, which makes them shake violently when driving. This, says an owner from California who has seen many similar complaints online, seems to be because “the vehicle has an undersized brake system that produces a lot of heat.” Also, when the SUV comes to a stop slowly, “the brake pedal feels like it grinds or makes a crunch noise”

A New York owner reports that the vehicle’s brakes failed to engage while they were driving on a highway, “which almost caused us to have an accident.” Fortunately, “the autonomous emergency braking system engaged and prevented the accident.”

An owner from Washington states that they have had “intermittent brake issues” without error codes or visual indications.

In July, 2022, the owner’s wife was driving “ when she noticed the brakes weren’t responding normally and she was able to press the brake pedal all the way to the floor. This happened again the following day and she recognized that something was wrong.” Due to safety concerns, the SUV was towed to the dealership. Two months later, the vehicle still had problems even though the service department replaced the brake master cylinder twice. It “evidently has a leak issue.”

Another very different issue experienced by an owner in Indiana relates to the soy-based wire shielding. The dealership says the wires must be repaired because a rodent has chewed through them. But the Kia warranty doesn’t cover this kind of damage.

Engine Problems

Problems owners are experiencing with Sorento engines include transmission issues, a lack of acceleration, and loss of power.

An owner from North Carolina had a transmission failure warning with a new 2022 Sorento that had only 775 miles on the clock. The warning said: “Check transmission oil immediately!” (The) vehicle became sluggish and I had to turn on hazards to crawl it back home.” Because the dealership couldn’t replicate the problem, they couldn’t help. A few days later, “the error message re-appeared with (the) engine performing sluggishly.”

“After researching online, several Kia Sorrentos are encountering the same error and transmission failures with less than 2,000 miles. Kia is failing to identify and remedy the issue nationally.”

When an owner from Illinois couldn’t accelerate, she turned the SUV off and then on again a few minutes later. But, again, the dealership couldn’t identify the problem. Then it happened again on the highway, when the owner’s 1-year-old child was in the car. The “Dealership again says it sees nothing wrong with the car and is charging me to test the fuel. Sounds like Kia has a problem on their hands that they should address before a terrible accident happens.”

A car that lost power was in Texas while the owner was driving at highway speed. It happened 3 more times, but 3 different dealerships failed to find a problem. “They saw all the codes for past problems but nothing was current so couldn’t be diagnosed. Twice it wouldn’t start in the morning. Once it died while idling. The dealership said the solution was to wait a few hours to see if it would reset. Kia was incapable of fixing the problem or even helping with my expenses. The car was only a few weeks old.”

Problems with the Electrical System

There are 4 complaints listed as electrical system problems. The most serious is from an owner in Texas whose tow hitch appears to have been responsible for the SUV catching on fire. This was little more than a month before Kia issued an urgent recall for 70,887 vehicles with tow hitch harnesses in danger of an electrical short that can result in a fire.

The complaint states that the car alarm went off about 2 hours after the owner had parked in his driveway.  “I looked out (the) window and saw flames engulfing (the) rear of (the) vehicle. Called 911. Firefighters extinguished (the) flames.”

The fire crew said the fire was probably electrical and had started near the tow hitch receptacle. The tow hitch was installed by a Kia dealer a few weeks after he had bought the car.

“I’d never used the hitch until the day of the fire. That afternoon I bought a Kuuat bicycle rack with lights. The bike store installed the rack and plugged it into the hitch receptacle. I did errands for several hours with nothing appearing amiss.” Then, after parking, the fire started. “No injuries and no other damage. Looks like total loss.”

Your Lemon Law Legal Rights

Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Kia pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.

Complaint Data

Category Engine, Power Train
Date Jan 26, 2023
State CA
Description
Dear. Nhtsa I owned a 2022 kia sorento and my vehicle had serious issues. I have ... Read More
Category Trailer Hitches
Date Jan 23, 2023
State PA
Description
The contact owns a 2022 kia sorento. The contact received notification of nhtsa campaign number: 22v703000 (... Read More
Category Power Train
Date Jan 18, 2023
State FL
Description
There was a complete loss of motive power. Myself and my passenger were on a ... Read More
Category Trailer Hitches
Date Jan 10, 2023
State UT
Description
2022 kia sorento. Consumer writes in regard to nhtsa safety recall 22v-703.
Category Visibility:windshield
Date Jan 10, 2023
State CA
Description
On january 4, 2023, the windshield cracked without any outside force (no rocks, vandalism, etc.) it began ... Read More
Category Visibility/wiper
Date Jan 04, 2023
State IN
Description
This safety issue involves the windshield wipers. It is available for inspection upon request but ... Read More
Category Power Train
Date Jan 03, 2023
State FL
Description
The contact owns a 2022 kia sorento. The contact stated while driving at an unknown speed, ... Read More
Category Power Train
Date Dec 29, 2022
State FL
Description
there was a complete loss of motive power. Myself and my passenger were on a ... Read More
Category Engine, Power Train
Date Dec 28, 2022
State NY
Description
The contact owns a 2022 kia sorento. The contact stated while driving 50 mph, the vehicle stalled ... Read More
Category Engine, Fuel/propulsion System, Power Train
Date Dec 26, 2022
State SC
Description
Multiple times I have experienced weirdness with the transmission in my 2022 sorento phev. One specific ... Read More
Category Forward Collision Avoidance: Automatic Emergency Braking
Date Dec 26, 2022
State CA
Description
The emergency break goes on even when I'm driving straight in the freeway with no ... Read More
Category Trailer Hitches
Date Dec 09, 2022
State PA
Description
The contact owns a 2022 kia sorento. The contact received notification of nhtsa campaign number: 22v703000 (... Read More
Category Visibility/wiper
Date Dec 08, 2022
State VA
Description
We purchased a 2022 kia sorento in august of this year. Our front windshield from the ... Read More
Category Engine
Date Dec 01, 2022
State IL
Description
Around 9:45 on december 29 my check engine light came on stating I had a powertrain issue ... Read More
Category Trailer Hitches
Date Nov 28, 2022
State KY
Description
The contact owns a 2022 kia sorento phev. The contact received notification of nhtsa campaign number: 22... Read More
Category Power Train
Date Nov 23, 2022
State CA
Description
This has happened to this car 2 times already. First when the vehicle only had 12k ... Read More
Category Electrical System, Power Train
Date Nov 22, 2022
State TX
Description
Vehicle's rpm goes up but the vehicle does not move and then goes back into ... Read More
Category Visibility/wiper
Date Nov 19, 2022
State WA
Description
My sorento was purchased on 17/01/22. My windshield started cracking on the middle to the passenger's ... Read More
Category Electrical System, Fuel/propulsion System, Unknown Or Other
Date Nov 14, 2022
State TX
Description
I was pulling out to cross a highway with my 13 year old daughter in the ... Read More
Category Engine, Power Train, Unknown Or Other
Date Nov 06, 2022
State MS
Description
Transmission will not shift or rev to high for next gear then will drop back ... Read More
Category Forward Collision Avoidance: Automatic Emergency Braking, Power Train, Service Brakes
Date Nov 04, 2022
State NY
Description
I got a kia sorento 2022 in may of 2022. I was very happy with the car ... Read More
Category Unknown Or Other
Date Nov 04, 2022
State OH
Description
I was driving down the highway at 8:00 am. The weather conditions were foggy. The air ... Read More
Category Visibility:windshield Wiper/washer
Date Nov 01, 2022
State IN
Description
I have replaced my driver's side wiper blade three times and continue to get streaks ... Read More
Category Power Train
Date Oct 29, 2022
State IA
Description
After applying brakes and momentarily stopping the car surged forward as if the transmission didnt ... Read More
Category Power Train, Vehicle Speed Control
Date Oct 24, 2022
State IA
Description
Vehicle not shifting properly.. Sometimes when you let off gas it will accelerate and rpms ... Read More
Category Power Train
Date Oct 19, 2022
State GA
Description
I purchased a new 2022 kia sorento in march of 2022. By the end of april, at 1626 ... Read More
Category Seat Belts
Date Oct 17, 2022
State MN
Description
I have tried to work with the dealer who sold me the car and they ... Read More
Category Electrical System, Power Train
Date Sep 28, 2022
State WA
Description
The contact owns a 2022 kia sorento phev. The contact stated that upon depression of the ... Read More
Category Service Brakes
Date Sep 23, 2022
State WA
Description
Intermittent brake issues without error code or visual indication. On or about july 27, 2022 my wife ... Read More
Category Visibility/wiper
Date Sep 20, 2022
State TX
Description
We have a new 2022 kia sorento. The windshield without any impacts at all cracked overnight ... Read More
Category Engine
Date Sep 08, 2022
State NC
Description
My inverter radiator was punctured by road debris while driving down a highway and caused ... Read More
Category Electrical System, Unknown Or Other
Date Sep 04, 2022
State NY
Description
Smell something burning like electric
Category Visibility:windshield
Date Aug 28, 2022
State AL
Description
I purchased my 2022 sorento brand new in dec 2021 and by end of january 2022 a small ... Read More
Category Power Train
Date Aug 25, 2022
State VA
Description
While driving on the highway, a warning message came on the screen that read "stop ... Read More
Category Electrical System, Unknown Or Other
Date Aug 23, 2022
State TX
Description
Last tuesday, august 16, I parked in the driveway at around 8 pm. After about 2 hours I ... Read More
Category Vehicle Speed Control
Date Aug 17, 2022
State WA
Description
The contact owns a 2022 kia sorento. The contact stated that their vehicle was parked in ... Read More
Category Visibility/wiper
Date Aug 17, 2022
State CA
Description
While driving our brand new car from dealership, a small stone must have hit. It ... Read More
Category Power Train
Date Aug 08, 2022
State CA
Description
Code p1c2d03 possible condition with transmission control system. Kia red engine displays on ... Read More
Category Engine
Date Jul 01, 2022
State NC
Description
On 06/29/2022 brand new vehicle with 775 miles had a transmission failure warning appear on the dashboard. "... Read More
Category Seat Belts:pretensioner
Date Jun 30, 2022
State CO
Description
This has been recalled after the car arrived to the dealership but before I purchased (... Read More
Category Service Brakes, Unknown Or Other
Date Jun 30, 2022
State CA
Description
My vehicle has only 8,672 miles and the vehicle brake rotors are warped and shake violently ... Read More
Category Electrical System, Service Brakes
Date Jun 21, 2022
State IN
Description
6700 miles and vehicle began exhibiting check esc, check engine, emergency brake lights. Daily driven, vehicle ... Read More
Category Engine
Date Jun 21, 2022
State IL
Description
Vehicle at a red light and complete stop would not respond when I tried to ... Read More
Category Visibility/wiper
Date Jun 12, 2022
State IA
Description
We were driving and did not even hear anything hit the windshield which tells me ... Read More
Category Electrical System, Engine, Forward Collision Avoidance: Warnings
Date Jun 07, 2022
State TX
Description
While driving at highway speed the vehicle lost power and all warning lights on the ... Read More
Category Engine
Date Jun 06, 2022
State NJ
Description
Suddenly, my vehicle kia sorento ex awd x-line lost power while exiting a ny highway. ... Read More
Category Service Brakes, Steering
Date Jun 03, 2022
State AZ
Description
This vehicle has less than 10,000 miles on the odometer and the brake rotors are warped. ... Read More
Category Service Brakes
Date May 31, 2022
State NY
Description
Breaks failed to engage while driving on the highway, which almost caused us to have ... Read More
Category Lane Departure: Warning
Date May 29, 2022
State KS
Description
On saturday, april 9 when breaking at a stop sign my car slammed on my breaks ... Read More
Category Service Brakes, Steering, Suspension
Date May 27, 2022
State AZ
Description
Bought the vehicle brand new in late 2021, and began noticing some vibration when braking at ... Read More
Category Structure:body
Date Apr 26, 2022
State WA
Description
I was traveling on the highway with no cars around, under no overpasses, and the ... Read More
Category Power Train
Date Apr 14, 2022
State CA
Description
Purchased the car new in early february 2022. Within about six weeks, heard a loud bump ... Read More
Category Steering
Date Apr 07, 2022
State IN
Description
Random mild to loud squeaking (sounds like a tortured mouse sound) coming from steering column. ... Read More
Category Visibility:windshield
Date Apr 07, 2022
State CA
Description
Windshield cracked by a tiny pebble. The main windhsield of my 2022 hybrid cracked while driving ... Read More
Category Power Train
Date Feb 25, 2022
State MI
Description
Transmission failed at 1561 miles. Will accelerate to 3000rpm do a 1-2 shift then immediately bang ... Read More
Category Visibility:windshield
Date Jan 11, 2022
State IN
Description
My vehicle (2022 kia sorento) was purchased 11/08/21. It only has 1777 miles at this exact time. My ... Read More

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About the Author:

Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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8 COMMENTS
  • Steve D

    Two Things: First, my windshield cracked on my 2022 Kia Sorento 3 hours after we bought it. Second, First time I floored the gas pedal on the highway to pass a swerving driver 40-70 mph pass, the engine light came on and the car was bucking. 300 Mile on the odometer! I pulled over and restarted the car and it was okay. Never depressed throttle again like that. The car does ride very smooth so I hope its not plagued with issues.

  • Joel A

    I have a 2022 Kia Sorento Plug-in Hybrid. Purchased in NOV 2022. Today I went to start the vehicle and could not get it to go into drive or reverse. It is saying that it is still plugged in. Tried connecting and disconnecting also used the emergency disconnect and nothing. Have to tow it back to the dealer tomorrow.

  • Wayne

    Purchased 2021 Kia Sorento X-line, 30,000 km on it now and problems with the transmission, jumps ahead when started or hard jerk when putting it in reverse. Also, my wife said it’s sluggish on takeoff like it’s going stall. I had a 2014 Kia Sorento with lots problems too. I should have stayed away. 😭

  • Bu A

    I bought a kia Sorento 2022 MQ4 model in Dubai and on the second day it self i felt the transmission pattern is irregular unlike other cars as it jerks when reducing and reaccelerating as if am driving a manual gear car and don’t know how to balance between clutch and gas pedal, it feels like depressing the clutch without pressing the gas pedal and the car will jerk/hesitate to move on.

  • aleia

    2022 kia sorrento the dealership has had it more times than me at 4000 miles. engine sluggish super load shifting gears. They said ti was some update they did and i got it back only for it to keep doing it . what are my options

  • Isamar C

    I also have a 22 Sorento with only 3k miles (bought 11/6/21). The car started presenting problems about 2 weeks ago, where it will just not move while in traffic. Today (9/27/22) my car won’t move at all and I’m waiting for the tow truck. I’m so upset as I use this car to go to work and back with my 2 very young daughters, now I
    idk what’s going to happen. I really wish I did not buy this car!! I wonder if I’m protecting under the lemon law.

  • Raul M

    I bought a 2022 Kia sorento in Jan of 2022 and it’s September now and it broke drown I was driving back from work when the car just stop and it gave a code PO302 I had to get it towed back to the dealership and won’t give me a rental had to rent one im verry disappointed with Kia hopefully they fixed it.

  • Jerry

    I purchased a 22 kia soret hybrid s AWD…….3 payments in and boom…stopped running. It’s been in the shop since may 25…. They gave me a POS 21 Sportage as a loaner but damn man….even if they fix it….I’ve lost faith that I can do a cross country trip. I honestly just don’t want it back at this point…I don’t trust it. What should I do?

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