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When a consumer wants a luxury SUV, there are a few top choices to consider, including the 2022 Audi Q5. After all, the automaker claims that the Q5 is “the SUV other SUVs wish they could be.” Do other SUVs hope to have ridiculous defects that irritate consumers? The Audi Q5 lineup meets these expectations with a defective electrical system and malfunctioning back up prevention.
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NHTSA Complaints for the 2022 Audi Q5
| Complaint Category | Number of Complaints |
|---|---|
| Engine | |
| Electrical System | |
| Service Brakes | |
| Unknown Or Other | |
| Power Train | |
| Forward Collision Avoidance: Automatic Emergency Braking | |
| Lane Departure: Warning | |
| Back Over Prevention: Rearview System Braking | |
| Air Bags | |
| Lane Departure: Assist |
Problems with the Electrical System
As a luxury model, there’s every reason to assume that the electronics are up to par in the Q5. However, customers are highly disappointed after getting inside the SUV.
A user on KBB states, “I have been trying to set the ‘Key User’ on the car in order to use the MYAudi Audi Connect it always fail, On hold for about 50 min with support only to be told Audi knows there is an issue with 20-22 models but may be fixed in 1st or 2nd quarter of 2022. Now I no longer get traffic information because the “License has Expired” after owing the car for only 7 days. Most of the pages on their WEB site go in circles. For a company that claims to lead in technology their systems don’t work and their WEB site is a mess.”
There’s already a recall because of the faulty electrical system. NHTSA Campaign Number 21V947000 states that nearly 300,000 vehicles have a defect that allows spilled liquids in the rear seat to penetrate a body seam into the gateway control module. If liquid reaches this vital part, engine power is greatly reduced, leading to a higher chance of an accident. This isn’t a new problem at all. In fact, the same issues have occurred on models since 2018, with no resolution yet. With class-action lawsuits pending against Audi, it won’t be long before 2022 customers join in. With this in mind, no other SUV wishes to be the Q5 right now.
Problems with the Rear View Camera
Of all the safety systems in place with today’s cars, the back over prevention camera is arguably one of the most important. Yet, in the 2022 Audi Q5, the system just doesn’t work.
An NHTSA complaint reads, “The rear view camera fails during use. Frozen Images and black screens.”
It should come as no surprise to see that there’s already a recall on the back up camera. NHTSA Campaign Number 21V825000 shows that the Q5 is dealing with a massive software error. Because of this fault, the rearview image doesn’t display correctly. With the reduction to the driver’s view, there’s another risk to accidents for Audi owners. Sadly, this problem seems to be occurring on the entire Audi lineup, showing that there’s nothing special about the Q5, good or bad.
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Complaint Data
| Category | Service Brakes |
| Date | Mar 03, 2023 |
| State | GA |
| Description | The contact owns a 2022 audi q5. The contact stated while driving 65 mph, the brake failure warning light illuminated. Additionally, the doors locked independently, and the windows independently rolled down. The contact attempted to depress the brake pedal; however, the brake pedal was extremely firm. The contact was able to stop the vehicle on the side of the road and turned off the vehicle. The contact waited for the vehicle to cool down before restarting the vehicle. The vehicle was taken to the dealer to be diagnosed; however, the dealer found no failure with the vehicle. The manufacturer was contacted and referred the contact to the nhtsa hotline for assistance. The failure mileage was 5,000. |
| Category | Back Over Prevention: Rearview System Braking, Forward Collision Avoidance: Adaptive Cruise Control, Lane Departure: Blind Spot Detection |
| Date | Feb 20, 2023 |
| State | IL |
| Description | See attached..................... The attached tell the whole story. When I looked at this car last june, it was the color we wasted. We have looked at so many audi's, at other dealers, before this, and because of the pandemic they were very short on stock.. My last three suv's always had all the safety equipment. The issue here is they didn't tell show us the window sticker and it was not a round. Us about the missing safety equipment, we have had this vehicle about 6 months and it is very unsafe to drive. We have had several close calls, due to the missing safety equipment. I tried to get to get audi america and the dealer to add the missing safety equipment. Including . It is standard on all premium plus modeds side assist (blind spot) rear cross traffic adaptive cruise control it's also missing the..... Phone box, toll module, and power steering column. I found out later after they emailed the widow sticker that they took off about 00 from the price of the car. I would be happy today if the added the missing modules, and safety equipment. I would be happy to give them back the amount they they deducted. At my age of 82, I need this equipment, that my other suv had. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Lane Departure: Assist, Lane Departure: Warning |
| Date | Feb 13, 2023 |
| State | CA |
| Description | The audi lane assist persistently malfunctions and and cause the vehicle to pull towards the lane lines - and even outside of the lane lines - rather than keeping the vehicle within the lane lines as the system is intended to do. The lane assist malfunctions could cause an unintended collision with other vehicles, pedestrians, or other objects. On a winding mountain road, the lane assist malfunctions could pull the vehicle over the edge of a steep cliff, which could have catastrophic consequences. It has been at the dealership multiple times, yet the dealer has been unable to repair the defect. The dealer acknowledges that the lane assist system does not function properly in at least one other audi vehicle. |
| Category | Lane Departure: Warning |
| Date | Feb 12, 2023 |
| State | CA |
| Description | The audi lane assist system persistently malfunctions and has done so since march 2022. The malfunctions cause the vehicle to pull towards the lane lines - and even outside of the lane lines - rather than keeping the vehicle within the lane lines as the system is intended to do. These lane assist malfunctions have occurred on busy highways, winding and narrow mountain roads, and wide lanes - all of which scenarios could cause serious accidents resulting in serious bodily injury or death. The vehicle has been at the dealership multiple times - and for over 36 days - without the defect being repaired. The dealer acknowledges that the lane assist system does not function properly in our vehicle and noted that this is not the only vehicle for which this system does not work properly. |
| Category | Engine |
| Date | Feb 05, 2023 |
| State | CA |
| Description | The vehicle's engine failed and ignited a fire. There is an active safety recall for the engine connecting rod of this vehicle. Nhtsa recall number, 22v753. My husband was assigned a loaner vehicle owned by audi ontario with an active manufacture safety recall. The dealership was aware of the recall. The recall was not disclosed and the defective vehicle had not been inspected or repaired by audio ontario. My husband and my 3 year son were in the defective vehicle on the freeway when it malfunctioned. The engine burst into flames and began to lose function while driving in the carpool lane. The engine ultimately exploded on the side of the freeway with my husband and child nearly escaping with their lives. This incident resulted in both sustaining injuries and trauma. Audi ontario's negligence was reckless, dangerous, and displayed a complete disregard for human life. I believe audi ontario's should be thoroughly investigated due to the threat they pose to public safety and recall laws they ignored. Audi ontario breached their duty to provide a safe vehicle as a loaner, failed to disclose the defective's vehicle recall or repair status, continuously loaned out an unrepaired recalled vehicle, committed gross negligence resulting in injures, trauma, and child endangerment. The dealer still has not disclosed recall status or repairs of the defective vehicle. I believe the dealer is trying to cover up their negligence and safety violations. It is unknown if the vehicle has been inspected by the manufacture, police, or insurance representatives. Shortly after entering the carpool lane, my husband noticed the “check engine" light come on and the vehicle began to smoke. The engine burst into flames and began to lose function while attempting to exit the freeway. Once parked on the shoulder of the freeway, the vehicle was immediately turned off. Shortly after the engine exploded. |
| Category | Air Bags, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Jan 05, 2023 |
| State | FL |
| Description | Accident occurred in the parking lot as I was trying to park, sudden unintended acceleration occurred that caused the car to hit the building. Neither front nor back airbags deployed, as well as the automatic emergency break of the collision safety system did not work or activated to stop the car. Both my wife and I were hospitalized. The auto emergency system of the audi q5 is not reliable, and the need for recall. |
| Category | Engine |
| Date | Jan 02, 2023 |
| State | GA |
| Description | I'm concerned about the engine connecting rod recall. I'm not too faithful of a dealer replacing the engine if that's what needed. If it is and we have problems, I will want a new q5. |
| Category | Electrical System, Engine |
| Date | Dec 27, 2022 |
| State | CA |
| Description | I had recall 22v573 performed in november 2022 (see attached service record), and they found no evidence of metal in the engine. Approximately 1,000 miles later my car stopped working suddenly on the highway while driving 65 miles an hour with no warning, except 30 seconds before when some warnings flashed and back smoke started coming out the back. It was completely inoperable. This is extremely dangerous as someone could have run into me from behind. I had to push the vehicle off the highway, which is also extremely dangerous. Audi roadside was "not available", and I had to walk to a safe area for a tow truck that took 5 hours. The recall "repair" is not enough. You cannot just look to see if there are metal shavings, and if not, assume the car will not have them in the future. All the engines should be replaced unless they can develop a repair for the problem that guarantees this will not happen in the future. Who is to say this won't happen to someone in a year? My car has 9,000 miles and there was no evidence of the metal shavings at 8,000. |
| Category | Electrical System, Service Brakes, Unknown Or Other |
| Date | Nov 16, 2022 |
| State | LA |
| Description | A 2022 audi q5 phev abruptly stopped and displayed three warning lights on the dashboard (electrical system malfunction, drive system malfunction, and check engine light). Car was unable to move. Had the car abruptly stopped on a highway, a serious accident may have occurred. There were no prior warnings. After restarting the car several times, the malfunction messages disappeared and the check engine light stayed on. The driver drove it less than 5 miles to the dealership after contacting the dealership to provide advance notice of the car's arrival. On the same day, the dealership said that the check engine light cleared itself and they did not find any codes to diagnose an issue. Without a diagnosis, the dealership cannot state that a similar incident would not occur in the future. After four more days with the car, the dealership maintained that there were no codes to use for a diagnosis (reported only sporadic codes and not hard codes were found) and the car was ready for pickup. The driver will request an inspection by another audi dealership service center. The driver has also experienced an intermittent hard brake pedal issue with this model. Issue noted at dealership in august, but not replicated and the issue still occurs infrequently. |
| Category | Electrical System |
| Date | Nov 06, 2022 |
| State | TX |
| Description | I have had an “open case†with audi since last april when we purchased this vehicle. 4-5 times, the car has stopped suddenly, showing “electric malfunction†message on the dashboard. It happened again yesterday and I nearly missed being in a very serious accident. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Lane Departure: Warning |
| Date | Oct 31, 2022 |
| State | CA |
| Description | The issues all relate to audi's "pre-sense" system. On several occasions the car has either pulled hard and caused me to swerve - apparently incorrectly sensing that I am veering out of my lane - or has stopped suddenly - apparently incorrectly sensing that I was about to hit (or be hit by) something. These incidents have happened on the freeway, narrow mountain roads and side streets. All of these incidents could have caused serious serious bodily injury or death to persons and/or damage to property. I have been in touch with audi numerous times and they have been unable to correct the issue. |
| Category | Engine |
| Date | Oct 26, 2022 |
| State | IN |
| Description | There is an open recall (action number 13i5) for this vehicle, and I've scheduled the appointment with the dealership in morton grove, chicago. But they said they don't how much time they can fix the issue, maybe a month or longer if the engine needs to be replaced. And they can't not provide me with a loaner because there is no one available. I contacted the audi, and they also said they don't know how long will it take to fix the vehicle, which is ridiculous as no ones knows how long will it take to fix the issue. |
| Category | Unknown Or Other |
| Date | Oct 13, 2022 |
| State | CA |
| Description | The horn does not honk unless the engine is running. On the first day I drove my new car, I was waiting in my car for my husband. I was parked. A truck behind me backed up, almost hitting my car. I tried to honk, no horn! I jumped out of my car and screamed. At the same time another man told him to stop. Today woman keep their keys in their purse to access their cars. If they are in danger, prior to starting their car, an audi is not the car to be in. This is dangerous. I have to leave my radio on, or the screen will not work. The decisions on this car need to be addressed. |
| Category | Engine, Power Train |
| Date | Aug 24, 2022 |
| State | TX |
| Description | With just 800 miles on the vehicle after only having had it for 3 weeks after purchase, we were on the highway at 11pm at night and the engine started violently shaking to the point that the vehicle was undriveable; the emergency warnings on the dashboard came on, and the more we accelerated the more the vehicle shook. The longer we drove it to get to an emergency exit, the more it started shaking. Within about 30-60 seconds the car became completely undriveable. We were told conflicting things from the audi service center and their technicians. We were first told that this was a complete engine failure that would need a new engine. We were told cylinder 3 lost pressure and was unresponsive. Then we were told it was just one faulty spring that needed to be replaced, and the vehicle was supposedly fine to run. Simultaneously, and in one-on-one conversations, we were privately told by our service adviser flor fuentes that she had no confidence that the underlying engine issue was actually fixed, and that she felt the service center got lucky in identifying one temporary patch to the problem that got the engine running again, and that she herself would not feel comfortable getting in this car pregnant or putting a newborn child into this car. We then retained a senior independent audi service technician to make an assessment of audi's repair work, and they found several corners were cut in the process of allegedly fixing the vehicle, not least that audi did not follow its own test driving protocols before trying to hand it back to us. The independent technician also advised that he could not assure our safety based on the path the dealership took in the alleged repair and the corners cut. We also have a recorded conversation with the head of audi service at audi central houston where he acknowledges they didn't follow their own safety checks and standards in the process. I have service center repair records and correspondence but your upload portal is not working |
| Category | Trailer Hitches |
| Date | Aug 10, 2022 |
| State | CO |
| Description | Factory installed hitch receiver became very loose after only one use. A trailer weighing less than 3500 pounds was towed less than 200 miles. When I removed the hitch from the receiver, I notice the receiver was very loose. I could move it very easily with one hand. This seems to me to be a very serious safety issue. On a longer trip the receiver could have completely detached from the vehicle causing a serious accident. The vehicle is only about three months old and has been used to tow only once. |
| Category | Power Train, Service Brakes, Unknown Or Other |
| Date | Aug 07, 2022 |
| State | VT |
| Description | 1. When parked on a slight incline, vehicle rolls forward (downhill) after shifting from park to reverse. Dealership says this is normal, says car will roll forward up to 10 feel even when transmission is in reverse. Appears to be due to a design defect in the electronic transmission. 2. Windows will not open when outside temps are below 20 degrees. Dealership says they have no solution. This car has a bunch of other problems that audi won't address, but the above are clear safety issues. Thank you. |
| Category | Engine |
| Date | Jul 14, 2022 |
| State | UT |
| Description | Hi. I bought audi q5 2022. In march 2022. After one month of use suddenly vehicle starting malfunction warning sign show on my dash. So iwent to dealership and they told me that the alternator is not working. So I gave them my vehicle to them for fix and it took 2 weeks to fix that problem. Its frustrating for me because its new vehicle. Then after that fix my vehicle show recall message for some semiconductor problem in engine control unit. I already contact audi usa and they did not gave any date for fix. Sir I have to go out of state. So how can I go without that fix. I paid $ 62,905. 98 for this car and I cant drive with peace of mind. Plz help me. I want the audi to repurchase my vehicle. Because its not my fault. This recall problem affect my everyday routine. Audi usa and there dealership have no answer when they fix that problem. So plz help me resolve this problem thanks.. |
| Category | Electrical System, Engine, Power Train |
| Date | Jul 11, 2022 |
| State | CO |
| Description | Car jerks strongly when slightly accelerate on an incline. This jerking happened 2 more times. After 10 minutes driving on highway, car dashboard shown electrical system: malfunction and forced immediate exit off highway. We were on road trip and have to disable hybrid system and hoped no more car malfunction for the next 600 miles home. Took car to 2 service dealers and none could find error codes. Similar experience from this user that also took their q5e to same mcdonald audi denver https://www. Audiworld. Com/forums/q5-sq5-mkii-discussion-218/2022-q5e-stopped-working-electrical-system-malfunction-1k-miles-3040345/ |
| Category | Electrical System, Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Jun 04, 2022 |
| State | CA |
| Description | On june 1 2022, driving at a speed of approx 20 mph, the car brakes came on suddenly, 4 windows came down and the vehicle came to an abrupt halt in the middle of the road. A message came on to the effect that the electric system had failed. The vehicle was not driveable and was towed to the audi dealership (south coast audi, santa ana, ca) the same day. I was very concerned about this issue and so contacted both the dealership and audi usa to request that it be investigated without delay given this issue could endanger lives or cause serious injury. Despite calling the dealership and audi usa, the vehicle has not yet to my knowledge even been inspected. The dealer advised me that because they are so busy they may not even look at it until june 20 (20 days after the incident. I called audi usa and advise them that this is a safety concern that they must investigate. Audi usa contacted the dealer but simply advised me that they had made a request to the dealer to keep me updated. Audi has otherwise failed to take any action to investigate the cause of this. |
| Category | Electrical System, Fuel/propulsion System, Vehicle Speed Control |
| Date | May 23, 2022 |
| State | CO |
| Description | We were driving home on the interstate when suddenly we got an “electrical system malfunction. Safely stop vehicle!†notification. We pulled over to the shoulder and were able to restart the vehicle but the check engine light was on. We were able to get to the nearest exit when the error appeared again. This time as I was pulling over, the screen went blank and I completely lost power to the vehicle. Thankfully this occurred in a very remote area and there were not a lot of cars around. If this had happened at a place without a shoulder (ex a construction zone, or a narrow winding mountain road) we would have had no place to pull over given the time between when we saw the error and when we lost power to the vehicle was only about ten seconds. At best we become a traffic obstruction. At worst if this occurred in a location with poor visibility we would be rear ended at extremely high velocity. Dealer diagnosed the issue and stated there is a tsb from audi. The fix, however, is only coming end of q3 2022. We are supposed to drive a car that could shut down at any moment in the meantime and just hope it doesn't happen again, the dealer could not provide a fix they simply cleared the error codes. Dealer said they have had 3 other 2022 q5e come in with the same issue. The only indication of the failure came with the “electrical system malfunction. Safely stop vehicle!†error message. It appeared suddenly and we had no prior indication from the vehicle that something was wrong. We did have a check engine light after the error appeared the first time. |
| Category | Service Brakes |
| Date | Apr 24, 2022 |
| State | PA |
| Description | Incident happened on 4/24/2022 ~ 10:00 am. Stopped at a red traffic light. An error message 'brake malfunction' showed up on the dashboard screen. After traffic light turned green, vehicle was unresponsive when gas peddle was pressed. After the engine was restarted twice, vehicle started to move but engine light was on. |
| Category | Unknown Or Other |
| Date | Feb 15, 2022 |
| State | NY |
| Description | Total system failure while driving. Suspected gateway control module malfunction although no water damage appreciated. |
| Category | Back Over Prevention: Rearview System Braking, Back Over Prevention: Warnings, Unknown Or Other |
| Date | Nov 15, 2021 |
| State | NC |
| Description | The rear view camera fails during use. Frozen images and black screens |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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Black control buttons below the silver buttons for the control screen. The printed icons on the buttons cannot be read in the daylight. These buttons should be a different color. The buttons are for parking aid, ESC, hold the vehicle on an incline, drive select, and the stop/ start function. These buttons need to have some kind of a colored decal do the can be seen. Very poor design. Audi needs to make decals so the owners can attach them to the buttons