Wheels, tires, and electrical system issues are among the top complaints received by the NHTSA from vehicle owners
Owners of the 2020 Toyota C-HR believe they are in for a treat when they get behind the wheel. After all, the automaker promotes it by encouraging new owners to “venture ahead.” But when tires blow out, the electrical system fails, or the transmission turns out to be faulty, owners may be forgiven for not wanting to venture anywhere.
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Complaints about the 2020 Toyota C-HR to the National Highway Traffic Safety Administration (NHTSA) are varied. Tires and wheels top the list, followed by steering, which, in all cases, is linked to either the wheels or tires. Owners aren’t reporting any identifiable steering fault in the stylish subcompact crossover SUV.
The electrical system also has problems, as does the powertrain and suspension of the vehicle. Manufacturer communications, some of which are released to help dealers solve common problems, affect even more components.
There is also a seat belt recall that affects 9,468 Toyota vehicles, including the 2019 and 2020 C-HR. The problem is that the rear seat belt assemblies may not lock as they are intended to do. If there is a crash involving multiple impacts, those traveling in affected vehicles may not be properly restrained. This, of course, increases the risk of injury.
| Complaint Category | Number of Complaints |
|---|---|
| Electrical System | |
| Steering | |
| Tires | |
| Wheels | |
| Power Train | |
| Steering:linkages:tie Rod Assembly | |
| Suspension | |
| Tires:pressure Monitoring And Regulating Systems | |
| Unknown Or Other |
While the C-HR isn’t designed to be a high-line vehicle, the electrical system is still expected to work for a smooth ride. Nevertheless, some owners have found it to be problematic..
An owner from Los Angeles states in a complaint that while driving at 20 mph the vehicle stalled because of low tire pressure. Then another unknown warning light illuminated. The owner had her neighbor help to jump-start the vehicle. The complaint states that this was the third time this failure had occurred.
Another electrical system complaint was due to a leaking cup holder that caused a short in the communication computer. “The cup holders do not have a barrier to keep liquids within this area and will allow liquid to escape into the lower console.” When the owner tried to start the car later, “I received a message stating key fob malfunction and to review the owner’s manual. Toyota said to drive it to their repair shop.” But it wouldn’t start and he had to get a tow. They fixed the key ignition issue, but when the problem recurred the next day, the dealer realized that the problem was that liquid had leaked from the cup holder. “Who has cup holders that are not leak-proof above a computer? Or at least put a shield around the computer so the liquid doesn’t short it out?”
This seems like something that shouldn’t have been allowed past quality control. But Toyota hasn’t done anything about it. In fact, in dozens of electrical system service bulletins, nothing about the defect is even mentioned. Instead, the automaker focuses heavily on connectivity issues and incompatibility of devices, both of which can also be quite a nuisance. It’s hard to “venture ahead” without the right tunes on hand!
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There are serious issues that affect the tires and wheels of C-HR models. Tire blowouts are of particular concern.
An owner from Texas states in an NHTSA complaint that the tire of his 2020 C-HR blew out at 9,500 miles. The dealership said the tires weren’t under guarantee even though the manufacturer told the owner that they were. According to the complaint, the tire had a one-inch horizontal slit in it. “I didn’t run over anything and the tires have (a) three-year warranty. So, how do I get to replace and honor (the) warranty?”
Another owner from a different part of Texas states in a complaint the tire had a blowout when the SUV had less than 2,000 miles on the clock. The sidewall and tread on all the other tires weren’t holding air. They were also losing traction which was causing a loss of control and hydroplaning.
Yet another Texas owner stated in a complaint that the front passenger tire had “become defective” on two separate occasions. Once it had a blowout and the other time there was “excessive tread wear.” This led to multiple tire replacements for the vehicle that had about 5,000 miles. However, the new tires failed after each repair. The owner believed the failure was caused by a defective tie rod. However, the dealer insisted that her tie rods were fine and could find no failure with the vehicle.
If you think that your 2020 Toyota C-HR might be a lemon you don’t have to put up with the problems. Legally, Toyota is responsible for the legal fees of all lemon law cases. So, if you have bought a lemon, they’re more likely to buy back, replace it, or pay you a cash settlement, rather than go to court.
All you have to do is call the Lemberg Law Helpline or fill out a contact form. Then we’ll assess your case free of charge.
Brian Jones spent more than 30 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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