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Luxury sedans are meant to make a statement, just like the 2019 Lexus ES 350 does. The automaker claims that it is “Boldly styled. Meticulously refined.” However, customers are struggling with the electrical system, engine and air bags on these models.
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NHTSA Complaints for the 2019 Lexus ES 350
| Complaint Category | Number of Complaints |
|---|---|
| Fuel/propulsion System | |
| Engine | |
| Service Brakes | |
| Vehicle Speed Control | |
| Power Train | |
| Air Bags | |
| Unknown Or Other | |
| Fuel System, Gasoline | |
| Electrical System | |
| Forward Collision Avoidance: Automatic Emergency Braking |
Problems with the Electrical System
A properly functioning electrical system is a key component of any vehicle. With the Lexus ES 350, customers are spending a lot of money for premium sound quality and not getting it.
Here’s one Edmunds review out of many. “We purchased this car without having had an opportunity to listen to the stereo (long story). Unfortunately, even with the upgraded stereo it is absolutely un-listenable at low or normal conversational volume levels. There is no sound coming from the back speakers – everything sounds like it is coming from the center dash speaker only. Now you may be thinking: “you need to adjust the fader and balance”. No go. Even adjusting the fader all the way to the back and the right, the sounds will still sound to the driver like it is coming directly from the front center speaker and is terribly disorienting. There are multiple threads online of people with similar problems. It isn’t clear to me if this is a hit and miss issue on these cars, or if it impacts them all. But what is clear, is that our Lexus dealer was unwilling to do anything about it, despite having come back with the car within the first few business hours of driving it off the lot.”
Lexus isn’t trying to hide the troubles. Even Service Bulletin #L-SB-0021-19 talks about trouble with the hands-free operation, display messages, Spanish translation, voice recognition, automatic navigation and more. It appears that the refinement that went into this vehicle only went so far, and didn’t extend to the radio. Hopefully, customers don’t mind listening to the road noise instead of their favorite tunes.
Problems with the Air Bags
In any vehicle, luxury or not, the air bags are expected to protect occupants and help them avoid injury. Yet, there seem to be some real problems with the ES 350.
One NHTSA complaint states, “The contact owns a 2019 Lexus ES. While pulling into a parking spot, the contact attempted to depress the brake pedal and it traveled to the floorboard. The vehicle crashed into the side of a building. The vehicle continued to coast forward despite pumping the brake pedal. The contact placed the vehicle in Reverse to move the vehicle from the side of the building. Afterwards, the contact quickly shifted the gear into Park and turned off the vehicle. The air bags did not deploy. The contact received bruises to the chest. Medical attention was not received. A police report was filed. The vehicle was towed to a collision center where it was diagnosed that the parking brake assist failed and needed to be replaced. The front end of the vehicle was severely damaged. The vehicle was repaired. The contact was informed of NHTSA Campaign Number 19V544000 (Electronic Stability Control, Service Brakes). The manufacturer was made aware of the failure and provided case number. The dealer was contacted. The approximate failure mileage was 3,636.”
Imagine if a pedestrian had been standing in front of this vehicle when the braking system failed. While the current situation is bad, it could have been far worse. However, Lexus isn’t taking the proper precautions when it comes to safely protecting occupants. NHTSA Campaign Number 19V288000 states that vehicles equipped with driver knee air bags mounted on the lower instrument panel might not have been installed correctly. In the event of an accident, these air bags might not deploy at all, further leaving occupants at a greater risk for injuries. While the styling of this vehicle might be bold, there’s nothing exceptional about getting hurt in an accident that could have been prevented.
Problems with the Fuel System
Finally, a look at the fuel system shows the same level of defects that customers have been complaining about.
Here’s one more from the NHTSA website. “2 incidents – July 2020 driving on city streets, car would not move/accelerate after stopping and had to turn off engine and restart engine. This happened twice on our way home. August 2020 – driving on city street, car was at a stop signal and would not accelerate after several attempts the acceleration did resume.”
It turns out there is yet another recall for this Lexus that might illustrate some of the issues. NHTSA Campaign Number 20V012000 states that nearly two million vehicles might be equipped with a fuel pump that fails. If this does happen, the engine could stall, thereby increasing the chance of an accident. If this vehicle is truly “meticulously refined,” the engineers missed all of the major components in the process. It appears they were only focused on the styling and forgot that real people would be driving in these cars. Customers might as well have bought the cheaper Toyota models instead.
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Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Lexus pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.
Complaint Data
| Category | Engine, Fuel/propulsion System |
| Date | Mar 19, 2023 |
| State | AL |
| Description | The vehicle stalls when I try to take off causing me to pull into traffic slower |
| Category | Service Brakes |
| Date | Sep 15, 2022 |
| State | GA |
| Description | I was attempting to stop at an intersection. I pressed the brake pedal and an error message came up on the info screen and the car failed to stop. I ended up crashing into the rear of the vehicle in front of me. |
| Category | Electrical System, Engine, Vehicle Speed Control |
| Date | Jul 22, 2022 |
| State | GA |
| Description | The first incident occurred sometime in late june/early july... Indicator lights mentioned below came on and I cleaned off sensors and indicator lamps disappeared on this occurrence. On july 13 2022, I was driving on a busy local road when the following malfunction indicators were displayed: brake system warning, 'check' engine malfunction indicator lamp, electric power steering system warning, parking support brake system, and pre-collision system. As these indicators were displayed, simultaneously the vehicle decelerated to an almost complete stop on the road (though I was pressing gas pedal to floor) and then to a complete stop as I was able to blessedly pull over to a gas station without getting hit (the car sounded like putt, putt as it shut down). The vehicle would not start even though I cleaned off the sensors this time... I sat for about 15-30 minutes and the vehicle restarted and resume normal operations until I was able to get home safely. This happened again on 15 july 2022 while I was driving on I-75n, a truly busy interstate, I was switching lanes to get to the far right lane when all of a sudden, the aforementioned indicator lamps displayed and the vehicle decelerated to a complete stop as I was able to pull over onto the shoulder of the highway... I believe since I had a family member following me, that definitely kept an accident from occurring along with the oversight of the good lord. While we sat and waited for tow services, I tried wiping the sensors to no avail... Yet, upon 30 minutes of waiting, the vehicle restarted and resumed normal operations. I drove vehicle to an auto shop in which they did a vehicle diagnostics check and couldn't find anything wrong... They even drove vehicle to see if problem would reoccur but to no avail. |
| Category | Electrical System, Engine, Power Train |
| Date | Feb 09, 2022 |
| State | CA |
| Description | I leased a 2019 lexus es300h in march of 2019. About 1 year later, the vehicle started having serious mechanical issues related to the power of the vehicle and put my life in danger on 3 different occasions. The vehicle has a serious problem with losing power. The very first time that this problem occurred, I was in the left only lane attempting to make a left turn. When it was safe to do so and there was enough distance between me and the nearest vehicle driving in the opposite direction, I pressed on the accelerator to make a left turn and my vehicle suddenly lost almost complete power. I had the accelerator pressed all the way to the floor and the vehicle was barely moving like 3-5 miles per hour. Me and the other vehicle that was coming kind of fast in the opposite direction almost got into a head on collision. I would have very easily and safely, without even rushing, cleared the intersection and completed the left turn had this not happened. After collecting myself from the terrifying experience I just went through and having my life flash before my eyes, pulled over and called lexus roadside. They came and towed the vehicle to the dealer. The dealer kept the vehicle for some time, but was not able to duplicate the problem and told me that there is nothing with the vehicle. Regardless of how much I insisted that they do further tests, they refused and told me that the mechanic he driven it home at night and back in the morning and could not duplicate the issue and that if I didn't come to pick up the vehicle, they would park it on the street where it would be subject to tow. After picking it up and literally after about 20 minutes of driving it, almost the same thing happened while I was on the freeway on my way home. The vehicle lost power again and I almost got into an accident. A similar incident occurred the third time. Took the vehicle to service 3 times. Brand engagement has not done a single thing. Lemon law department denied the case. Been paying. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Oct 12, 2021 |
| State | FL |
| Description | The contact owns a 2019 lexus es 350. The contact stated that on three occasions while reversing into a parking space, the brakes engaged along with the automatic braking system without warning. While driving 55 mph while applying the brake pedal the vehicle vibrated and made an abnormal bumping noise. The vehicle was taken to the local dealer where diagnosed the rotors needed to be shaved down and resurfaced. The vehicle was not repaired. The contact was provided with a loaner vehicle. The manufacturer was not notified. The failure mileage was approximately 2,000. The contact stated the failure was due to the automatic braking system. |
| Category | Engine, Fuel/propulsion System |
| Date | Sep 23, 2021 |
| State | CA |
| Description | While at a stop sign or light, I have experienced on at least five separate occasions where I press the accelerator and the vehicle does not move. I took it in to the lexus dealer last year and have set up another appointment again next monday september 27. There response is that they will put it on their diagnostic machine. |
| Category | Air Bags, Electrical System:adas:parking Assist:sensors, Vehicle Speed Control |
| Date | Jul 09, 2021 |
| State | NY |
| Description | The contact's wife owns a 2019 lexus es350. The contact stated that while attempting to park in between two vehicles with his foot on the brake pedal, the vehicle independently accelerated without warning. The vehicle jumped the parking barrier and hit stanchion which caused the vehicle to stop. The airbags did not deploy and the vehicle's electrical warning sensors also failed to operate as needed. No injuries were reported at the scene. Both fire and police reported immediately to the scene and a police report was filed. Due to the failure, the vehicle was towed to a dealer and the contact was given a loaner vehicle. The manufacturer was also notified of the failure and the contact agreed to have the black box inspected for an investigation. The contact was informed that an investigator would be sent to the dealer and that the investigation would last approximately two months. The vehicle remained in the possession of the dealer. The failure mileage was approximately 18,400. |
| Category | Fuel/propulsion System |
| Date | Jun 28, 2021 |
| State | MD |
| Description | I called sheehy lexus of annapolis to get this recall addressed two weeks ago and they told me the parts are not available. I called again today and they told me the same thing. They do not know when the parts will be arriving. The letter they sent stated "if a vehicle stall occurs while driving, this could increase the risk of a crash". I am concerned that this is taking too long to remediate! [xxx] cell: [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Engine, Fuel/propulsion System, Structure:body |
| Date | Mar 02, 2021 |
| State | MD |
| Description | Accident description: traveling south on I-95 just past the 895 split. I was traveling in the middle lane with a speed of 60-65 mph. The car started to drift left quickly. There was no vibration warning through the steering wheel indicating lane departure. I was rapidly moving toward the concrete base of the moravia road overpass. The steering was tight. I attempt to brake and steer right but nothing seemed to work. The autobrake was on but did not apply and I hit the concrete base of the wall on the left front corner of the lexus. I did several 360's and landed against the jersey wall in reverse direction of the traffic. The air bags did not deploy. The car would not start. I was able to put my window up/down and the door did open. I remained in place with my seat belt still on until office smith arrived. He recorded the incident. In summary, I believe the low precure fuel pump stopped operating causing the engine to stall at high speed and was thus the source of the crash. |
| Category | Air Bags, Fuel/propulsion System, Unknown Or Other |
| Date | Feb 20, 2021 |
| State | VA |
| Description | I purchased lexus es350 in july 2019 and learned that the vehicle had safety recalls 20v012000, 20v682000 identified as early as january 2020, high risk fuel pump related issues where a low-pressure fuel pump inside the fuel tank may fail increasing the likelihood of a crash and life threatening. Lexus has been too complacent and till date, still hasn't come up with a remedy. When I reached out to the dealer for a replacement or a repurchase for safety sake they refuse to assist in any capacity. Need your assistance pushing lexus recall this vehicle. I do not want to put my family in danger driving this vehicle. I appreciate your help resolving the issue. |
| Category | Fuel System, Gasoline |
| Date | Jan 22, 2021 |
| State | MD |
| Description | Tl* the contact owns a 2019 lexus es350. The contact received notification of nhtsa campaign number: 20v682000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The vehicle was taken to ourisman lexus of rockville (15501 frederick rd, rockville, md 20855) where it was confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Lane Departure: Blind Spot Detection |
| Date | Jan 18, 2021 |
| State | FL |
| Description | Right side bsm indicator comes on unprompted and stays on for several minutes, sometimes until I restart the car. I presented the car to the dealership for a warranty repair of the defect and they stated not a warranty issue stating 'the sensor must be misaligned due to accidental damage. Even brushing your leg against the bumper can dislodge it.' my car has had no damage to the rear bumper. |
| Category | Engine, Power Train, Vehicle Speed Control |
| Date | Dec 01, 2020 |
| State | NJ |
| Description | Since I bought the car in oct 2019, this happens everytime I am on local roads (speed |
| Category | Power Train |
| Date | Sep 02, 2020 |
| State | AZ |
| Description | During the month of august, 2020, on 2 separate occasions while the car was in gear (reverse or drive), when putting my foot on the accelerator, the car would not "go". It was as if the car was in neutral but it was not. The first time I was turning around in a neighbor's driveway and when I put the car in reverse to back out and put my foot on the accelerator, it revved like I was in neutral but the r was on the dash and the gear shift was in r. I then put it in drive and the same thing. The only way I got the car to go was to put it in park, turn the car off & then turn it back on. The 2nd time, I was sitting at a stop light at a very busy intersection waiting to turn right on red. The car was in drive and I started to make my turn but again, the car would not go - it was like it was in neutral. We checked for any error lights/messages (there were none) and we looked to make sure it was in gear and the d was 100% on the dash and the gear shift was in drive. Again, the only way to get going was to put the car in park, turn it off and then start the car again. This 2nd time, I was almost rear-ended and if the light had not turned red for the cross traffic, I would have most likely been hit. The dealer took the car both times, ran diagnostics and even downloaded the black box data; however, because they could not replicate the issue, they could not fix it. They also contacted lexus "experts" and they said there was no issue. There is definitely something wrong with the car and I am now afraid to drive it. Attached is more detail I gave to the dealer when they asked me to jot down everything I could remember. |
| Category | Fuel System, Gasoline |
| Date | Aug 28, 2020 |
| State | MN |
| Description | Tl* the contact owns a 2019 lexus es350. The contact received notification of nhtsa campaign number: 20v012000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact called lexus of maplewood (3000 us-61, maplewood, mn 55109; 651-415-2423) where it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Fuel/propulsion System |
| Date | Aug 21, 2020 |
| State | CA |
| Description | 2 incidents- july 2020 driving on city streets, car would not move/accelerate after stopping and had to turn off engine and restart engine. This happened twice on our way home. August 2020- driving on city street, car was at stop signal and would not accelerate after several attempts the acceleration did resume. |
| Category | Fuel System, Gasoline |
| Date | May 19, 2020 |
| State | FL |
| Description | Tl* the contact owns a 2019 lexus es350. The contact received notification of nhtsa campaign number: 20v012000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was called. The manufacturer was made aware of the issue and was not able to confirm when the parts would be available. The contact had not experienced a failure. Vin tool confirms parts not available. *dt dealer has advised the consumer, vehicle is not safe to drive and has been in the garage since 3/17/20. Consumer test runs the car weekly for maintaince until parts arrive.*jb |
| Category | Fuel/propulsion System |
| Date | May 17, 2020 |
| State | NY |
| Description | As your records indicate a defective fuel pump exists on this vehicle since january 13th. My calls to lexus have only said they are still looking for a remedy. |
| Category | Fuel/propulsion System |
| Date | Apr 18, 2020 |
| State | AZ |
| Description | This vehicle stops suddenly and wont start. There is still no solution on how to fix this car . As asked from lexus still they have no clue when this recall can be fixed. It has stopped many times behind traffic light on many occasions I am driving a loaner car but if I making payments I want my own car back I believe this car needs to be lemoned |
| Category | Engine, Fuel/propulsion System |
| Date | Mar 05, 2020 |
| State | AL |
| Description | Vehicle stalled in driveway |
| Category | Fuel/propulsion System |
| Date | Feb 26, 2020 |
| State | CA |
| Description | The vehicle is equipped with a low pressure fuel pump which may stop operating. If this were to occur, the vehicle may stall and cause a crash. |
| Category | Unknown Or Other |
| Date | Jan 25, 2020 |
| State | CA |
| Description | The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. |
| Category | Fuel/propulsion System |
| Date | Jan 21, 2020 |
| State | TN |
| Description | Lexus 22019 es 350 has fuel pump recall issue. No solution. Poses a real hazard if driving with family and fuel supply shuts off and travelling 70 on interstate and car stops and vehicle (trailer truck ) can not stop and plows into your rear end killing all family members and leaving you cripple. Why is it taking lexus till march (per their website) to even get out a letter on this. My vehicle vin has been identified as one that is on recall list. Why is this putting myself and my family in immediate danger? Why is the government not forcing lexus to remedy this immediately? |
| Category | Steering, Tires |
| Date | Oct 21, 2019 |
| State | IL |
| Description | 2019 lexus es 350. Consumer writes in regard leaking power steering hose and a dry canister. *as the consumer stated the tires on the vehicle had cupped. The vehicle was repaired.*js |
| Category | Air Bags, Service Brakes |
| Date | Sep 27, 2019 |
| State | CA |
| Description | Tl* the contact owns a 2019 lexus es. While pulling into a parking spot, the contact attempted to depress the brake pedal and it traveled to the floorboard. The vehicle crashed into the side of a building. The vehicle continued to coast forward despite pumping the brake pedal. The contact placed the vehicle in reverse to move the vehicle from the side of the building. Afterwards, the contact quickly shifted the gear into park and turned off the vehicle. The air bags did not deploy. The contact received bruises on to the chest. Medical attention was not received. A police report was filed. The vehicle was towed to a collision center where it was diagnosed that the parking brake assist failed and needed to be replaced. The front end of the vehicle was severely damaged. The vehicle was repaired. The contact was informed of nhtsa campaign number: 19v544000 (electronic stability control, service brakes). The manufacturer was made aware of the failure and provided case number:[xxx]. The dealer was contacted. The approximate failure mileage was 3,636. *pm consumer stated she saw warning lights for braking system the night of the crash. ('parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).'*jb |
| Category | Unknown Or Other |
| Date | May 21, 2019 |
| State | MD |
| Description | I was on the freeway when my sunroof blew up. |
| Category | Exterior Lighting |
| Date | Feb 13, 2019 |
| State | OR |
| Description | The led headlights are damaging other driver's eyes. The psychological damage to the other driver is horrible. These led lights must be banned! |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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2019 Lexus ES350. My navigation system has failed 5 times. You set a destination and while driving along, it just forgets where it is suppose to go. The map is still present, but the turn by turn freezes. The service manager had the audacity to tell me you have to reset it every time you cross a state line! The failures did not occur at state lines. This is my 4th Lexus and this has never happened before.