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The 2019 Honda Passport continues to be one of the most popular on the road. It even earned the “Best Mid-size Two-Row SUV” award by Car and Driver, but reliability issues bring this accolade into question. This model is known for a faulty electrical system, a poorly-built structure, a malfunctioning engine, a defective fuel system and brakes that don’t seem to work properly.
Click on other model year to view more problems: 2020 2021 2022
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NHTSA Complaints for the 2019 Honda Passport
| Complaint Category | Number of Complaints |
|---|---|
| Electrical System | |
| Engine | |
| Unknown Or Other | |
| Service Brakes | |
| Power Train | |
| Forward Collision Avoidance: Automatic Emergency Braking | |
| Forward Collision Avoidance: Warnings | |
| Fuel/propulsion System | |
| Structure:body | |
| Vehicle Speed Control |
Problems with the Electrical System
The electrical system in a modern SUV runs just about everything – when it is working correctly. However, the Passport is one vehicle that suffers from serious glitches.
One Edmunds review states, “Potential customers be aware of infotainment issues!!! DO NOT BUY THIS CAR!!! After less than 500 miles a crackling noise freezing the infotainment started when hitting a bump, along with a nauseating chemical smell. Took the car for repair and was told that they tightened some lose parts and the car should be fine. It all got worse after, with the exception of the chemical smell that luckily disappeared. Couple of hundred miles after the all kind of problems appeared: the break light warning would come up along with the crackling noise and the car would slow down on its own, the speedometer would black out, the infotainment including the rear view camera would shut off for long periods and would not start again, the infotainment would freeze and not shut down. Took the car back for service and was told that they need to replace the entire infotainment unit, which was backordered for 4 weeks. Then I was told that Honda is aware of the issue and that is working on a real solution that would need to replace an entire [harness] with electrical wires.”
The automaker doesn’t attempt to hide any of the electrical concerns. Even Service Bulletin #A19030B talks about wiring harness issues that cause crackling and popping from the stereo speakers. It seems that the Passport offers a unique way to enjoy music, with some additional sounds that don’t belong.
Problems with the Vehicle Structure
Honda has long been seen as a manufacturer that built solid vehicles, but the 2019 Passport causes those thoughts to come into question.
Here is one NHTSA complaint that highlights some problems. “As per other recalls of the 2019 Honda Passport we are having the same symptoms. The windshield area along both A pillars are popping and making noise. This is a problem we have been having, finally looking it up on internet we found that other Passports of this year are being recalled for faulty weld spots. We have had this noise sitting at a red light, and clear good weather conditions and also while traveling down the road.”
The recall being referenced in this complaint is NHTSA Campaign Number 19V784000. In some vehicles, the side upper members might not be properly welded to the unibody. If this is the case, the vehicle will not adequately protect the occupants inside. A defect of this magnitude causes people to wonder what is actually happening on the assembly line. Some of the welders appear to be significantly distracted.
Problems with the Engine
In addition to the other durability issues, the engine reliability also comes into question.
One Edmunds review states, “I bought a new 2019 Honda Passport a couple months ago, and noticed it idling rough when I started it. Soon after, about every warning light came on, indicating engine, transmission and brake system issues. Long story short, it’s been at the Dealers for 5 days now, and the tech is saying it appears to be a head gasket issue, and are waiting on Honda’s “permission” to take it apart to inspect for damage! So much for Honda quality, and why does the dealer have to have “permission”? I will update, when I get a solid answer, and it’s repaired. Not impressed with Honda In general, and the dealership. *Update 5-7-20, the head gasket issue, turned out being a head issue (“porous casting”), which required the replacement of the head. The dealership had the vehicle for a total of 18 days, part of which was due to waiting on Honda to give permission to do the replacement, and other procedures.”
Honda also discusses concerns with Service Bulletin #APaS10282019913. In this communication, Honda talks about numerous vehicles showing trouble with the auto idle stop equipment. Overall, it’s simply not the reliability people have come to expect from the Honda brand. Maybe Car and Driver should have talked to real customers before issuing such prestigious awards for the SUV.
Problems with the Fuel System
The fuel system works in conjunction with the engine to provide power to the SUV. Yet, the fuel system is another part of this car that isn’t working right.
Read this NHTSA complaint. “The contact owns a 2019 Honda Passport. The contact stated that while driving at approximately 55 mph, there was an abnormal noise coming from the vehicle. The Check Engine Warning Light illuminated and the vehicle lost motor power. The contact stated that the accelerator pedal was depressed however, the vehicle failed to respond. The vehicle was towed to [dealer] to be diagnosed. The service technician stated that they could not do any repairs because the diagnostic test showed soft codes instead of hard codes, which meant a possible issue with the fuel injection pump possibly having carbon monoxide in the fuel or sensors. A loaner vehicle was provided. The contact was informed that further tests were needed before a final decision was made on the cause of the failure or the possible repair. The failure mileage was 16,000.”
This is one system that Honda doesn’t seem to want to talk about. There have been no communications regarding complaints with the fuel system, but owners know all too well what is going on. It doesn’t take an automotive engineering degree to see that this SUV isn’t made the way it should be.
Problems with the Brakes
One would think that there couldn’t be any more issues with the Passport, but that’s simply not the case. In fact, the service brakes are one more system that isn’t working correctly.
Just take a look at what this Edmunds review states. “I bought my Passport in February. Immediately I noticed some issues with the sensors. The crash mitigation system is supposedly designed to reduce rear end collisions. When I drive on a 2 lane road and a car is coming at me from the opposite direction my car will flash “BRAKE” and put on the brakes rather aggressively. Honda‘s response? We put it in the handbook, that can happen, with a shadow or a building or a hard breeze also, they are just sensitive. Additionally when it rains my car will flash “APPROACHING OBJECT” and beep incessantly. The only way to stop it is to put the car in park and/or turn off the engine. Honda‘s response? As long as we can duplicate that we will fix it.”
In this case, Honda has addressed some brake concerns, just not to the extent people would hope for. Instead, Service Bulletin #APaS01162020904 only discusses pulsation of the brakes when driving at highway speeds. Yet, the automaker offers no solution to the problem, but instead, seeks to investigate it further. In the meantime, it wouldn’t be surprising if some disgruntled owners let their non-braking Passport take a dive off of a cliff just to get rid of it.
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Complaint Data
| Category | Electrical System, Engine |
| Date | Mar 10, 2023 |
| State | FL |
| Description | This has been happening from the beginning of ownership. There was a recent recall but it did not fix the problem. I come to a stop, and then start to go and my car stalls out for a second and then restart. Every time I took it in to the service center, they said they can't recreate it and there's nothing wrong. As it stalls, the "collision mitigation system" warning light comes on. I have almost been rear-ended many times and it's really scary. You can see all the complaints online for this same problem but honda is not acknowledging the problem. Someone is going to get seriously hurt. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Feb 27, 2023 |
| State | MA |
| Description | My honda passport will trigger false forward collision alarms randomly, and for no reason. As the brake warning appears, the steering wheel vibrates. This happens for no apparent reason. It is distracting and if the brakes apply, very dangerous. My dealership says this is normal. It is not normal or safe. |
| Category | Electrical System, Engine, Power Train |
| Date | Feb 07, 2023 |
| State | FL |
| Description | On 01/24/2023 with idlestop engaged car stalled on busy intersection during rush hour and couldn't be restarted. Since honda vehicles don't have a shift interlock anymore we couldn't move vehicle since it automatically went into "park". Car is currently at the dealer who is unable to do repairs due to lack of ecu modules. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Feb 04, 2023 |
| State | AL |
| Description | With auto stop/start disabled as this feature regularly fails, stopped to turn left and car shifted itself into neutral, could not be shifted into drive or restarted for a few minutes despite multiple attempts. If car had auto stop start feature engaged, this often happens, which has been reported, but this time it happened without that feature on. Luckily we were turning from a parking lot so did not hold up traffic or have risk of being hit. |
| Category | Electrical System, Fuel/propulsion System |
| Date | Jan 23, 2023 |
| State | FL |
| Description | Vehicle fails to start intermittently after short stops. Needed jump start after it goes into accessory mode. Battery and charging system are good (12. 6/14. 1 volts). Battery is new, was replaced 10/2022. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Jan 23, 2023 |
| State | FL |
| Description | on several occasions engine fails to restart on its own from a complete stop at a traffic light or road intersection with the auto start/stop function engaged. Car shifts itself into neutral and cannot be restarted by pressing start button. It required jump was required for the vehicle to restart once. Usual work around posted by honda is to put car in park and then attempt to press start button. Crash was avoided once in heavy traffic. |
| Category | Electrical System, Engine |
| Date | Jan 17, 2023 |
| State | CA |
| Description | At a stop light, the auto engine idle kicked in. When the light turned green, and I took my foot off the brake pedal, the engine did not stop. I put the car in park and tried to restart. It would not restart at all. I was there for at least 15 minutes trying to turn the car back on and off. It finally did start but caused lots of traffic and was dangerous for everyone. This should not be happening to a new car. |
| Category | Electrical System, Engine |
| Date | Dec 14, 2022 |
| State | NC |
| Description | Several times, the car shuts off at stop lights or stop signs. It has a feature that is supposed to save gas and put it into low power mode. But sometimes, especially if I take my foot off the break and press on the gas too quickly, the car completely shuts off and goes into neutral. This is very dangerous. Once I was on a hill when this happened and the car began rolling down and I nearly hit another vehicle. I have seen hundreds of other such complaints on the honda pilot. This is it's cousin, the honda passport and likely has the same power failure. Honda needs to recall these immediately before someone gets hurt. (it may also be related to the distance calculator being incorrect on my car. It often says I have over 1,000 miles left on my single tank.) there is for sure something wrong. |
| Category | Forward Collision Avoidance: Warnings, Lane Departure: Blind Spot Detection |
| Date | Dec 13, 2022 |
| State | MI |
| Description | Forward collision warning alert (brake) warning triggers frequently when opposing traffic is present. Sometimes the brakes apply that has led to several near miss collisions from being rear ended. The blind spot warning false triggers during wet conditions. Both of these items are distracting and first is dangerous. The two different dealers I have contacted are aware of these issues and have stated that honda has no solution. One of the dealers said they could check/adjust the radar for 0 but may not fix the problem. |
| Category | Electrical System |
| Date | Dec 02, 2022 |
| State | TX |
| Description | The auto stop/start feature has on multiple occasions failed to restart once the foot is taken off of the brake. The passport's engine will stall, and the vehicle goes into neutral. The engine is completely dead and will not immediately restart. This has happened multiple times in traffic and is a safety concern. I have had the passport looked at by a honda dealership. They advise that there are no error codes and advised me to replace the battery, but could not guarantee that a new battery would eliminate the issue. I am concerned about my family driving this vehicle due to this issue. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings, Fuel/propulsion System |
| Date | Nov 26, 2022 |
| State | GA |
| Description | I have had the car for three years and its never been in a collusion. Within the past two months the forward radar sensor failed which cost 1500 to replace. This part makes it so all cruise control and auto lane change functionality break. In addition a month later the gas lid broke and emissions were getting into the fuel tank. Again not major incident but I did observe that the gas tank top is very flimsy and moves a lot of when refueling. This cost me another 763 dollars. Both these issues cause major safety issues and should not be occurring on a three year old vehicle. |
| Category | Exterior Lighting |
| Date | Nov 07, 2022 |
| State | GA |
| Description | Headlights have condensation. Vehicle purchased in may 2019 and in november 2022 condensation is inside headlight. Mileage is 38,000 |
| Category | Unknown Or Other |
| Date | Nov 02, 2022 |
| State | TX |
| Description | While we were driving home from work at highway speeds with nobody in front or around us, we heard a loud pop and heard what sound like glass pelting off of the roof of the vehicle. We then look in the rear view mirror and see it flying from the car. We pull over to the side of the road and realize that our sunroof had exploded. After doing some research we found out that we were not the only ones that this has happened to. |
| Category | Unknown Or Other |
| Date | Nov 02, 2022 |
| State | CA |
| Description | After all the work done on my car including the key fobs I'm still having issues that the dealer said were fixed. The first image happened 10. 15. 22 two days after getting the keys reset on 10. 13. 22 (not the first time it ever happened it started in 2020 after I got a brand new 2019 passport) and it's happened several more times thereafter “ keyless remote not detected press†aka my key fob is considered not remotely close to my car when in fact it's right there. The last photo is from 10. 30. 22 now, this one scared me because I tried to start my car twice and nothing happened. No juice! No inside/outside car lights! No dashboard action! The 3rd attempt produced the message about placing the key to the start button and it worked. I don't know what's going on but this car has the worst electrical system than any car I've had. What am I supposed to do if the car does not start since it's keyless and placing it by the start button doesn't work? I've emailed the dealer on 10/30/22 no reply there are no recalls but we all know that can take some time just like when I had radio issues that couldn't be recreated when I had my car serviced honda wrote me off and no fix. Then time passed and the recall was issued and owners were given the option to select “I'm sorry consolation†things either refunds for repairs with proof, free xm satellite radio or hondalink service. I've added 2 additional photos with my key fob in my hand yet, the car dash is basically saying it's not close. |
| Category | Electrical System, Power Train |
| Date | Oct 24, 2022 |
| State | IN |
| Description | With less than 1,000 miles this car had to go in multiple times for a radio electrical issue, floor harness, ip harness etc replaced. Now at 60,000 I'm getting transmission failure faults where my car will stall out and not engage. Huge safety issue. Now I'm waiting 2 weeks to get into a dealership |
| Category | Vehicle Speed Control |
| Date | Oct 17, 2022 |
| State | DC |
| Description | Incident occurred immediately after a full stop at an intersection. When I hit the gas pedal, the transmission sounded like shifting to neutral gear, resulting in loud grinding, and with complete loss of power. Had do pull over the shoulder, place it on parking mode and then back to drive gear and continue. Now almost every time it's going to shift gears, you can hear and feel the a hard shifting gears. |
| Category | Engine, Power Train |
| Date | Oct 14, 2022 |
| State | LA |
| Description | The contact owns a 2019 honda passport. The contact stated that on several occasions while coming to a stop at a stop light, the vehicle lost motive power and the transmission shifted into neutral(n) as the crash mitigation warning light illuminated. The contact stated that she was able to restart the vehicle after turning off the vehicle. The contact shifted into park(p) and then back to drive(d). Additionally, the contact stated while driving approximately 45 mph and depressing the brake pedal, the vehicle lost motive power and the transmission independently shifted into neutral(n). The vehicle was able to restart. The vehicle was then taken to a local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 47,000. |
| Category | Unknown Or Other |
| Date | Oct 05, 2022 |
| State | AR |
| Description | I bought the car at 49,000 miles, 7 months ago. Intermittently, when the auto engine idle stop engages, the car will not restart and leaves me stuck in traffic, trying to restart it. It normally takes a couple of minutes to get it started, leaving me vulnerable to oncoming cars. |
| Category | Engine |
| Date | Sep 29, 2022 |
| State | TN |
| Description | The auto engine idle stop malfunctions on this vehicle. Instead of restarting when I move my foot to the accelerator at a stoplight, the engine shuts off and I have to shift to park and use the push button to start the car. More than five times this has occurred. A couple of times while in the middle of an intersection yielding to oncoming traffic before turning, this has occurred. |
| Category | Unknown Or Other |
| Date | Sep 26, 2022 |
| State | TX |
| Description | My 2019 honda passport has the fuel-saving stop-start system. At least once a day while driving, my engine will not restart on its own from a complete stop at a traffic light or intersection. While I am waiting at the intersection, the engine cuts off and shifts to neutral and will not shift back to drive when I release the brake. It usually takes a couple of times to try to restart the car before it can be put into drive. This situation has been going on for approximately one year and there are no warning lamps, messages, or other symptoms of the problem prior to the failure. |
| Category | Electrical System, Engine |
| Date | Sep 22, 2022 |
| State | FL |
| Description | When the auto engine idle is engaged (which is the default setting), when you stop, the engine idle works as advertised, then after a few moments the car will totally shut off and place itself in neutral. After several failed attempts, the only way to restart it, is to press and hold the start button and holding the brake pedal. This cars maintenance has been completed on time and solely by the dealership. This is a very scary issue because it can cause serious harm to the passengers in the vehicle as well as other vehicles on the road. This will most definitely cause an accident. We were in stop and go traffic on the highway in the fast lane and the whole car shut off and as traffic began to move, my car wouldn't go there was a moment of panic as I quickly tried to get the car to start back up it took a while to get it to restart. We were fortunate there was no collision for us with this incident but my young children are now very afraid to ride in the car because it might shut off again and we could get hurt. |
| Category | Unknown Or Other |
| Date | Sep 19, 2022 |
| State | GA |
| Description | 1. Harsh acceleration 2. In side suv hearing wind 3. When starting vehicle, place foot on brake, press start button, vehicle moves slightly forward then back. 4. Placing items in trunk, vehicle moves slightly forward then back |
| Category | Electrical System, Engine |
| Date | Sep 18, 2022 |
| State | IL |
| Description | I was in a stop and go situation at a stop light when I decided to turn the auto stop/start off. The car froze up on me in the middle of traffic. It turned off, could not turn it back on, the brakes locked up and a lot of lights turned on my dash. After a couple of minutes I was able to turn the car back on. |
| Category | Engine |
| Date | Sep 04, 2022 |
| State | UT |
| Description | The vehicle has auto idle stop and we have had several incidents where the engine would not start again after the idle stop and it required putting the vehicle in park, shutting off the ignition and then restarting the car. We have had a close call with a vehicle having to swerve around us after the red light turned green and we were needing to totally restart the car. |
| Category | Engine |
| Date | Sep 01, 2022 |
| State | TX |
| Description | Sometimes the engine stops and the engine does not turn back on when you let go of the break to continue driving. Most of the time you don't realize the engine has completely shut off until the street light turns green and the driver lets go of the break and you don't hear the engine turn back on. The safety of the driver, passengers, and those in other vehicles are at risk because when the street light turns green the driver of the vehicle and other vehicles are expecting the car to go, therefore the other vehicles could press the gas on their vehicle and crash into our car. The car has not been inspected by honda. I have an appointment in a week to get it looked at. We only receive a quick message right after the engine turns off and does not turn back on after letting go of the break. The message we get on the dash says put the car in "n", hold break, and press start engine. Sometimes following those steps turns the engine back on but sometimes we have to open the driverside door and then follow those steps before the engine turns back on. This is very dangerous since we are usually in traffic when this happens. |
| Category | Electrical System, Engine |
| Date | Aug 30, 2022 |
| State | MD |
| Description | When the auto engine idle is engaged (which is the default setting), when you stop, the engine idle works as advertised, then after a few moments the car will totally shut off and place itself in neutral. After several failed attempts, the only way to restart it, is to place the keyfob against the start button hold it there while pressing the start button and holding the brake pedal. This cars maintenance has been completed on time and solely by the purchasing dealership. A battery replacement finally in december of '21 put the problem at bay for approximately 8 months and here we go again. Honda is also not being honest with the dealerships, this is a known issue just check the blogs. The dealer is the one that went onto google and started researching the issue. As for an accident, it's only a matter of time before this causes an accident, most likely someone getting rearended! |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Aug 30, 2022 |
| State | IN |
| Description | When driving, a red brake warning light will flash across dash display and the steering wheel will start shaking. Sometimes vehicle will start braking on its on. This has happened multiple times, randomly and with no obstructions in front, or even close to the car. Scary when it occurs. |
| Category | Engine |
| Date | Aug 28, 2022 |
| State | OR |
| Description | Auto engine idle stop function doesn't work right sometimes. Sometimes when it tried to start the engine again from stop, engine had hard time start again and sometimes it is almost die. One time engine died in the traffic stop and go situation and honda dealer said the battery was bad and they replaced it but it didn't solve the problem. When I took my car ti the dealer again, they said ‘when the temp setting was set to lo, idle start/stop function will not work.' but even though temp setting was not low, idle start/stop function doesn't work well. |
| Category | Electrical System, Engine |
| Date | Aug 24, 2022 |
| State | CA |
| Description | The contact owns a 2019 honda passport. The contact stated the auto start/stop feature intermittently failed to operate as needed without warning. The contact stated that upon release of the brake pedal, the vehicle stalled, causing the contact to manually restart the vehicle. One night, this auto start/stop failure led to the contact being stuck in rush hour traffic when the vehicle ultimately would not turn back on. The contact had taken the vehicle to a dealer however, the mechanic was unable to duplicate the failure. The contact had the battery replaced; however, the failure persisted. The manufacturer had been informed of the failure. The vehicle was not repaired. The failure mileage was 10,000. |
| Category | Electrical System, Engine |
| Date | Aug 23, 2022 |
| State | VA |
| Description | Problem with the auto start/stop. Auto start/stop caused the car to completely shut off at a stoplight and the car would not restart. I tried applying the break and re-starting the car using the start button, but the car did not respond. The car was completely inoperable for at least 15 minutes and left us stranded at a busy intersection. The auto start/stop will often shut down the car completely at stops and it will not restart automatically. There were no warnings prior to shut down. I've only had this car a few months and it has happened twice in two months. I am forced to turn the auto start/stop feature off every time I get in the car now. |
| Category | Electrical System |
| Date | Aug 20, 2022 |
| State | CA |
| Description | My car has an automatic stop start. I came to a full stop at a red light and the engine automatically turned off. The light turned green and I depressed the gas pedal and nothing happened, in other words the engine did not turn on. Within a few minutes, I could turn the engine back on although sitting stalled at a light on a high speed expressway was dangerous. |
| Category | Engine |
| Date | Aug 16, 2022 |
| State | TX |
| Description | When the automatic idle start/stop feature is enabled, the engine would properly shut off when stopped at a traffic light. However, the engine would not re-start when the brake was released leaving the car stranded at the intersection. After pressing the auto idle start/stop enable/disable button several times and the engine start stop button several times, the engine would eventually start again. This has happened numerous times. Upon taking the car to the honda dealership for evaluation, we were told the battery was bad and needed replacing. Since a new battery is 0, we decided to have the battery tested independently and the battery, which is rated at 650 cca, tested to have 651 cca. Additionally, the battery was tested for holding a charge and passed that test too. Upon returning to the honda dealership with this information, the service advisor then stated the starter was bad and needed to be replaced for near 0. As we have had no problems with the battery or the starter up to this point, other than when the auto idle stop engages at a traffic light, we did not replace the starter. Since leaving the dealership, approximately 2 months ago, the car has continued to start as expected when manually starting. However, the auto idle start/stop feature contiues to fail intermittently. We urge you to hold honda accountable for recalling and repairing this defect that creates a serious safety hazard for honda owners as well as other drivers on the road. Honda's current public response that the auto idle start/stop feature can be disabled by pressing the off button is not acceptable as the feature is automatically enabled each time we start the car. Forgetting to disable this feature is a safety hazard. Thank you! |
| Category | Electrical System, Unknown Or Other |
| Date | Aug 15, 2022 |
| State | OH |
| Description | Auto engine idle has an inconsistent issue with not restarting. When at a full stop, the engine goes to neutral and does not restart. This has left me temporarily stranded while I attempt a full restart. The dealer claims to not being able to duplicate the issue. The battery has consistently tested fine. I now manually shut off this option before driving. |
| Category | Unknown Or Other |
| Date | Aug 10, 2022 |
| State | PA |
| Description | Honda service bulletin 18-080 ac does not blow cold air in my 2019 passport the alert does not include my vin, yet I am having exact same issue . Vehicle has less than 32,500 miles please advise |
| Category | Engine |
| Date | Aug 05, 2022 |
| State | AZ |
| Description | When stopped and the idle off feature shuts the engine off, the vehicle does not restart when foot is removed from brake. Vehicle shifts itself into neutral and the dash reads something to the effect of "shift to park to start vehicle". Amazed I have not been rear ended yet.... This happens randomly and not every time at idle off. Dealership could not reproduce in the 5 minutes they took to look at it. Additionally, there is a similar issue when I use remote start. After entering the vehicle with the engine running from remote start, the start button is pushed and the d/s button pushed, the gas pedal is pressed and the vehicle goes into neutral and a message appears on the dash "transmission system problem". The message remains for a few seconds and disappears. Then the d/s button is pushed and the vehicle operates normally. |
| Category | Equipment:electrical:infotainment |
| Date | Jul 31, 2022 |
| State | CA |
| Description | My passport has been in the honda service department 12 times for the entertainment display not working. The system makes pops and crackles. My biggest concern is not being able to see backing up. And also losing navigation during travel to unfamiliar places. Now I'm also losing connection to the anti-theft system. The auto-stop-start malfunctioned at a stop sign and would not work until I turned off the engine and opened the door and then it worked. Overall, very unhappy with this vehicle. |
| Category | Engine, Power Train |
| Date | Jul 30, 2022 |
| State | TX |
| Description | This problem has occurred 4 times since purchased. The first withing the first 8 months, the last yesterday (7/29/2022). What happens is once stopped at light, when the car stops running to save gas and is supposed to start up when the brake is released, the car does not restart leaving you dead stopped in the road. The indicator shows you are in neutral gear, engine not restarting from the releasing break. Hitting the start button does nothing. Only once did I get a message on dash that said put in park, than put in drive. Out of the 4 times this happened, all but one happened at a stop where the engine went off waiting for foot to come off break. Once it happened when I made a u turn and coming out of the turn, the engine was in n. It happens so unexpected that it is difficult to stay composed and work through a routine to get it started again, especially when there is a line of cars behind waiting to go. I have not been able to duplicate the problem. I have reported it to my honda service center and they say there is nothing in the computer to help them find and fix the problem. The concern is a safety issue when this occurs and a car comes up behind me seeing a green light, expecting me to go and they not slowing down. This problem has been reported on the honda passport blog by a couple others. |
| Category | Power Train |
| Date | Jul 22, 2022 |
| State | FL |
| Description | We were driving on and entering the highway via the on-ramp when we heard a popping noise. Upon hearing the noise the car stalled and was immediately put in neutral. We could not take it out of neutral or restart the car. We had the car towed to the nearest dealership to find out the transmission needed to be replaced. The car has 36k miles and we just purchased it 6 weeks ago. There were no warnings or signs that this failure was about to occur. |
| Category | Electrical System, Engine |
| Date | Jul 17, 2022 |
| State | MN |
| Description | The vehicle stalls after the auto-shutoff/idle is engaged. As I lift my foot off the break pedal to disengage it, the car shuts off and indicates that it has been placed in park mode. I then have to turn the vehicle back on. It can take up to 25-30 seconds. I only ever have issues restarting the vehicle after it stalls as a result of the auto-shutoff being engaged. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Jul 13, 2022 |
| State | MO |
| Description | Autobraking system incorrectly warns and sometimes brakes when oncoming cars are in their own lane and not in my lane. It's super scary and dangerous. I was told by the dealer that they can't really do anything about it. Crazy. |
| Category | Engine |
| Date | Jul 03, 2022 |
| State | AL |
| Description | After exiting interstate and sitting at traffic light on off ramp, car cut off due to auto stop/start system. We normally push the button to turn this off as we do not like the feature, however, we had forgotten to do this when we first started driving. While sitting at the light and after car engine cut off, I pushed the auto stop/start button to start the engine and cut off the function for the rest of our trip. As soon as I pressed the button, the car made a noise, the brake locked up, and a notification came up on the dash that had an exclamation point said something about system. I could not restart the car because the brake was frozen. After about 5 minutes, the brake release and I was able to start the car. We were in a panic because of the backed up traffic we were causing. Plus we were about 6 hours from home. I took it to the dealer and he could find nothing wrong. |
| Category | Electrical System:12v/24v/48v Battery, Engine |
| Date | Jun 08, 2022 |
| State | MI |
| Description | The contact owns a 2019 honda passport. The contact stated while the vehicle was stationary in a parking lot, her husband stated that the vehicle lost motive and electrical power. The driver stated no warning light was illuminated. The driver was able to restart the vehicle within 30 minutes. The contact stated she also experienced the failure the following day while driving. The contact took the vehicle to the local dealer however, the mechanic was unable to diagnose the failure. The contact continued to experience the failure. The vehicle was not drivable. The contact called the local dealer and was referred to a second local dealer. The contact towed the vehicle to jim riehl's friendly honda (18900 hall rd, clinton twp, mi 48038, (586) 412-9600) where it was diagnosed with needing for the battery to be replaced. The contact replaced the battery. The manufacturer had been informed of the failure. The failure mileage was approximately 49,029. |
| Category | Engine |
| Date | Jun 08, 2022 |
| State | NC |
| Description | Engine will not start after auto start/stop shuts down the engine after a complete stop. Car requires a jump start to get engine running. Due to design of honda transmission, car can not be put in neutral an pushed off the road, it blocks traffic until in can be restarted or towed |
| Category | Engine |
| Date | Jun 08, 2022 |
| State | IL |
| Description | The auto start/stop was the component that malfunctioned. I was at a stop light, and when I went to accelerate the car would not go. It automatically shifted into neutral. I then could not shift to park or drive. It would not let me shut the car down. I was in the middle of traffic when this happened. It caused a safety issue for me and others who had to go around me. I had to put my flashers on and continuously kept trying to shut the car down. I'm not sure what caused my car to restart or allow me to shift into drive, but eventually I was able to do so. |
| Category | Unknown Or Other |
| Date | Jun 08, 2022 |
| State | MD |
| Description | The issue is with honda's idle stop feature. Several times I have been stopped at a stop light and once I try to accelerate, the engine has turned completely off and the gear has shifted to neutral. I then have to put the vehicle back in park and restart the engine. Fortunately I have not been rear-ended yet but that is inevitable. Honda claims they cannot replicate the issue but it has happened to me on many occasions. |
| Category | Electrical System, Forward Collision Avoidance: Adaptive Cruise Control, Vehicle Speed Control |
| Date | May 24, 2022 |
| State | AL |
| Description | 3x in the last 6months my passport has failed to start after the auto stop at idle has engaged. The dealership said the battery is fine and one technician just said “disable the feature “. Today when adaptive cruise control was engaged, the car increased in speed from the set 72 to over 80mph. I also emailed honda corp and their response was to see a dealer and did not acknowledge if the auto stop/start issue was known for other vehicles. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | May 01, 2022 |
| State | TX |
| Description | I stopped at red-light and the auto stop idle was engaged. Once the light changed, and I removed my foot from the brake to disengage the auto idle, unexpectedly the gear just shifted to neutral . I then had put it in park , and press the ignition start button . It took a couple times before restarting. I had to endure other drivers honking and yelling at me, because I was the 1st car at the stop light. This has happened at least 8-10 times in the past 4 months. After having my vehicle for 3 days, the dealer said they couldn't find the problem . Wih road rage what it is in these times, something like that could spark alot of frustration in other drivers. I have read blogs about other honda passport owners having the same issue. Honda really needs to find out what the issue is before someone gets into an accident because of this issue! |
| Category | Service Brakes, Structure:body, Vehicle Speed Control |
| Date | Apr 14, 2022 |
| State | SC |
| Description | I have has consistent problems with the braking system. It will brake and/or show the warning when nothing is there. The jerking of this has caused me to get in an accident june 2020 while moving to a new duty station. It was raining and there were no other cars on this highway thankfully. It was scary and I was even going below the speed limit. This caused my car to become nearly uncontrollable. My children and I were fortunately unharmed, but pretty shaken up. I had everything repaired and the same thing still happens to this day. That was only about 3 months after I purchased my car. I hear a lot of rattling as if something has come undone inside. Many times when I am driving I can feel the car jerk to a certain side or forward. That issue almost caused another accident in feb 2021. I was backing out of a parking spot with plenty of room between myself and the other cars. My braking warning came on and it stopped my car. Then immediately it jerked back aggressively and almost hit a car behind me. Soon after I managed to back out and shift into drive, it jerked forward while stopping then jerking again. Although it is not all of the time, it has happened enough to cause accidents and almost a lot more. I think the 2019 honda passport should be looked into more and corrected. As these issues should not be happening. |
| Category | Power Train |
| Date | Apr 07, 2022 |
| State | WI |
| Description | Was traveling at speed of 20 mph on a residential street when engine suddenly paused and car shifted into neutral. There was no indication of an impending engine failure. Emission warning lights came on and I was unable shift the car out of neutral to move it off to the side of the road. After multiple attempts to restart the engine, I was able to engage it in drive and move the vehicle to safe location. Took it to honda dealer who diagnosed the problem as code p0810 (clutch position control error). The transmission control module was replaced. The dealer contacted honda who suggested that it could ultimately result in a 2 step repair if the problem recurs. They were unable to reproduce the problem immediately after the repair. The 2nd step would involve replacing the engine harness for 00. While this definitely posed a risk to safety, it will be a larger safety risk if it fails again while traveling at highway speeds. The technician reported 80% confidence that the situation will not happen again. I am concerned that honda has shown a reluctance to spend the money to completely mitigate the problem unless they are forced to do so putting their profits ahead of the safety of drivers. Even a 20% risk of failure is unacceptable. |
| Category | Electrical System, Unknown Or Other |
| Date | Mar 23, 2022 |
| State | NY |
| Description | Popping crackling noise from dashboard screen went blank sporadic occurrences when driving with radio on and off dealer says no codes found? |
| Category | Electrical System |
| Date | Mar 03, 2022 |
| State | MA |
| Description | Frequent shutdown of center display panel to a black screen with "most network failure" message posted. System repeatedly tries to reboot. Sometimes requires a restart to recover. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Feb 26, 2022 |
| State | WA |
| Description | The collision warning flashes and brakes are sometimes activated for no reason. Almost as if it sees a phantom vehicle. Other times this happens when there is opposing traffic in the other lane but not in my path. This was reported to honda of kirkland during a routine service. I was told no problem was found and no activations of the system were recorded in the car's computer. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Feb 25, 2022 |
| State | NJ |
| Description | We are experiencing frequent phantom braking like the 2019 accords and crvs and believe the 2019 passport should be included in the upcoming recall. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Feb 24, 2022 |
| State | TX |
| Description | The auto braking system comes on randomly without warning and for no reason. A warning flashing brake. Brake comes on, you can feel the brakes grab slightly. It's very unnerving in traffic and slows the car slightly.... It hasn't cause the car to stop yet. When I took it to the dealership they "couldn't find anything wrong with it and couldn't get it to do the same thing" I explained that it was happening randomly, that's why they couldn't get it to duplicate. This is definitely a safety hazard when driving and distracting the drive from their attention on the road. Their seems to be something wrong with the sensors but they don't seem to know what to do or are willing to acknowledge the problem. This has happened at least a dozen different times since I bought the car 4 months ago. |
| Category | Electrical System, Forward Collision Avoidance: Warnings |
| Date | Feb 21, 2022 |
| State | CO |
| Description | My collision mitigation braking system activates when there is no reason to do so. I took it to my dealer and they said it is because there is dirt on the car logo that is in front of the radar so they cleaned it. It was not dirty in my opinion. When I dove it again with a very clean logo the system flashed break again and shook the steering wheel. I know I can turn this “feature†off by pressing a button on the dash board but I have to do that every time I start the car - it malfunctions regularly. In addition to be inconvenient it is distracting and dangerous do deal with when driving if I forget to turn it off. If I loan my car to someone it is embarrassing and difficult to explain to them how to handle it. |
| Category | Power Train |
| Date | Jan 29, 2022 |
| State | NV |
| Description | The right axle boot has a layer of grease on the outside and was suspected of being cracked. My vehicle is under it's original 36,000 mile/3year warranty. The honda dealer repair department stated that the manufacturer does not consider this a defect. To demonstrate to me that this is not a defect I was shown another car with the same issue and was offered the opportunity to view more vehicles with the same issue. Apparently this is evidence to the dealer and manufacturer that there is no problem with the axle boot. I would think that the fact that several vehicles in one shop showed the same covering of grease on the right boot suggest that there is a manufacturing problem. It is also interesting to note that the boot on the left axle is different from the boot on the right and shows no evidence of grease. I am able to drive the car and am assured by the dealer that there is no safety concern. The problem was identified by an independent provider during routine service as the car is under warranty I went to the dealer for repairs. There are no system messages regarding this issue. |
| Category | Electrical System, Engine |
| Date | Jan 17, 2022 |
| State | WI |
| Description | On two separate occasions the vehicle has not started in extreme cold. First occasion: february 7, 2021, attempted to remote start the vehicle, but the vehicle would not start. Attempted to start the vehicle from inside, but would not start. Called aaa roadside assistance to have the vehicle jump started and the vehicle still would not start. Second occasion: attempted to start the vehicle and it would not start. Attempted to use a roadside battery pack to jump the vehicle, but would not start. Hooked the battery up to a truck for 45 minutes, while the truck was running, and attempted to start the vehicle several times, but the vehicle never started. Called honda roadside assistance and was informed that we would need to wait up to two hours for a tow truck. We waited 5 hours before the tow truck arrived. While waiting I called dahl honda of onalaska for assistance. I purchased a new battery from them. They sent a driver out to deliver it to the parking lot we were stranded in. I installed the new batter but the vehicle still would not start. When the tow truck arrived, we tried to jump the new battery with the honda employee present, but the vehicle still would not start. The tow truck driver delivered the disabled vehicle to dahl honda in lacrosse, wisconsin. Each time dealership could not diagnose the problem that caused the vehicle to not start. Was told that there is nothing wrong with the vehicle. The two times the issue has occurred, the outside temperatures were below zero, thus putting my family (two very young children) in danger. The vehicle was inspected by dahl honda in lacrosse, wi and schlossmann honda in milwaukee. No warning lamps, check engine lights, etc. |
| Category | Tires:sidewall |
| Date | Dec 11, 2021 |
| State | CA |
| Description | 245/50r20 102h multiple times the tire was flat after coming out to drive in the morning. Took it to our local honda dealership, they would inflate it but stated that they could not find the leak. We noticed what appears to be a bubble in the sidewall but they said that was normal. Bs |
| Category | Wheels |
| Date | Dec 11, 2021 |
| State | CA |
| Description | Twice the tires were found to be flat before driving. It was taken to the local honda dealership for inspection. They would inflate the tires but stated that they could not find the issue. Because this is my families car, and I have 2 small children that are driven around in the car, I have opted to replace the tires for fear of the tires failing while driving. Thanks honda and continental. |
| Category | Unknown Or Other |
| Date | Dec 06, 2021 |
| State | TX |
| Description | The rear axle appears to be coming apart at the bolts and is separating from the car. If the axle separates it will result in a major car failure resulting in lack of control of the car. There are no warning lights on. |
| Category | Structure:body |
| Date | Nov 24, 2021 |
| State | IL |
| Description | Constant sound of “pebbles†hitting the windshield when driving over 45 mph. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Sep 05, 2021 |
| State | MA |
| Description | The automatic brake system locked up when the vehicle sensed a truck traveling on the driver's side of the vehicle. It then caused the vehicle to veer to the right and swipe a curb. This caused wheel and tire damage on both front and rear passenger side. There were two flat tires. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Sep 05, 2021 |
| State | MA |
| Description | The automatic brake goes on and off randomly. It has caused an accident in my vehicle and also two flat tires and wheel damage. The sensors will make it brake on a smooth road with no vehicles nearby. It will also brake in the rain while turning a corner. It has put my safety at risk. I have a child under 1 year old that should this brake system lock up on me and cause an accident with my child in the car it could pose serious harm. This has been an issue since I first received the vehicle. |
| Category | Unknown Or Other |
| Date | Aug 17, 2021 |
| State | KY |
| Description | While driving on I-65 n 10 miles outside of nashville, tn my sun roof exploded. We did not experience any object hitting the car nor had we passed under an overpass for an object to be thrown at the car. The explosion was frightening as it was a loud unexpected noise. The pieces flew off and hit the car behind me cracking it's windshield. I've report this issue to honda but have not heard from them. |
| Category | Equipment:electrical:infotainment |
| Date | Jul 16, 2021 |
| State | TX |
| Description | Digital speedometer display went blank when experiencing other symptoms of the most bus connector issue. I could not determine my actual speed as there is only the digital display. See uploaded pictures showing the mutimedia display and also the digital display where speedometer is displayed |
| Category | Air Bags |
| Date | Jul 02, 2021 |
| State | PA |
| Description | The contact owns a 2019 honda passport. The contact stated while coming to a complete stop the vehicle was struck from behind by a different vehicle; which resulted in the contact's vehicle getting pushed into a concrete median and then into a 3rd person's vehicle. The air bags did not deploy which resulted in the contact sustaining soreness in their body and they sought medical treatment. The contact stated no warning lights were illuminated. The vehicle was towed to a tow lot and a report was taken. The manufacturer was not informed of the failure. The failure mileage was approximately 20,530. |
| Category | Structure:body |
| Date | Jun 25, 2021 |
| State | FL |
| Description | The contact owns a 2019 honda passport. The contact stated that after the vehicle was purchased, he had been hearing abnormal sounds coming from either the hood or the windshield of the vehicle while driving. There were no warning lights illuminated. The contact was relating the failure to nhtsa campaign number: 19v784000 (structure) however, the vin was not included in the recall. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 1,000. |
| Category | Service Brakes |
| Date | Jun 03, 2021 |
| State | GA |
| Description | Right front disk brake caliper unit failed because the top bolt was not properly tightened. Driving in normal highway conditions (but in the utah desert) the top bolt of the unit fell out and the caliper unit dropped off the disk. When repaired (new bolt and rubber fittings) the mechanic checked the left front brake and found it loose as well. Invoice for repair not immediately available. Cost 6 |
| Category | Tires |
| Date | May 31, 2021 |
| State | PR |
| Description | I have a 2019 passport with 12,000 miles and with continental tires. The front tires are coming apart with chunks of the tires coming off. |
| Category | Engine, Power Train |
| Date | May 25, 2021 |
| State | WA |
| Description | My honda passport had approx 10k miles and I was driving down a blind s curve less than 1 mile from my home on a clear dry day. The passport lost power, and when the gas pedal was depressed there was a loud grinding sound but no engagement - it seemed like the transmission was grinding and disengaged, or that power was not being transmitted by the engine. I coasted down to safe spot at bottom of hill, and stopped vehicle, put it in park and turned it off. Then I started it again, transmission/power seemed to re-engage and I drove straight to dealership. They kept the car and told me they checked and found no codes. I asked about checking transmission fluid and they said they did but I don't believe them. I called honda corporate customer service and they told me they “couldn't do anything until it happened to me again†and that I “needed to address problems and issues with my dealer.†(it was dealer who told me to call corporate.) since this time, I have received notice of fuel pump recall and that has been repaired. I wonder if the loss of power I experienced was fuel pump, or if it was related to transmission issue (same as odyssey) for the 9-speed transmission. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | May 17, 2021 |
| State | AL |
| Description | The vehicle's adaptive cruise control and collision mitigation braking system are flawed. The vehicle will give false collision alerts (large brake sign on screen and shaking steering wheel) when oncoming traffic is approaching to the left of you. Both vehicles are in their respective lanes. Also, the adaptive cruise control will slow down or suddenly brake the vehicle when a vehicle to your left is driving slower. There are no vehicles directly in front of you. Both vehicles again are in their respective lanes. I have video evidence of this that I can provide. I have made honda and dealership personnel aware of this. No one representing honda has been able to resolve the issues. One service manager said he can't do anything to fix it until honda releases an update, meaning this person acknowledges there is an issue. Another service staff stated to me that his wife's honda pilot has the same issue and implied I shouldn't worry about it. This is a serious flaw and I expect honda to release an update to address this issue. This issue has been occurring since I took delivery of the vehicle (november 2019 with less than 1000 miles) and has been ongoing until present. The date and mileage listed is one of the most recent occurances. |
| Category | Visibility/wiper |
| Date | May 10, 2021 |
| State | WI |
| Description | Parked and exited vehicle. With no apparent cause the rear window exploded. The outside temperature was only about 60degrees. |
| Category | Power Train |
| Date | Apr 14, 2021 |
| State | WA |
| Description | 2019 honda passport touring w/ 10k miles o blind downhill s-curve approx one mile from my home.. My zf-9 speed transmission slipped out of gear while driving, resulting in loud grinding, lurching, and complete loss of power while driving. Incident occurred immediately after a full stop at the end of my lane before entering main roadway and downhill curves. I had to coast to the bottom with the grinding and gnashing gears and bucking, lurching vehicle dealership claims they could not replicate the problem, nor had they ever heard of this problem. They also stated that diagnostics did not identify any issues which is odd because I could give them a timeframe of exactly when incident and subsequent loss of power occurred. I also called honda corporate who tried to tell me that this was "a normal breaking in" scenario and that I should contact them when it happens again because they would do nothing for first reported incident. Clearly, american honda co does not care about consumer safety. I am now afraid to drive my vehicle |
| Category | Unknown Or Other |
| Date | Apr 14, 2021 |
| State | WA |
| Description | Sun roof spontaneously exploded on highway with no other vehicles in area, nor anything overhead, nor any road debris. Prior to explosion, my vehicle had been garaged and never hit with debris of any kind. When incident occurred I was driving up ramp to highway speed (60mph) first there was a loud pop, then a very loud explosion about 200-300 yards later. I looked to see if anyone was around me (or anything over me) it sounded like someone was shooting at my car. Shortly after the loud explosion I could hear glass fragments raining down inside my sun shield (thankfully closed) or I would have been covered in shattered glass while driving highway speeds. Glass fragments skittered over my roof and shook above my head until I was able to exit roadway and make a complete stop. I climbed onto my running board and saw diagonal stress fractures from corner to corner. I drove straight to dealership since it was a slightly overcast day and I was concerned about rain. I took another picture of the shattered sunroof at the dealership: the glass is broken out in the shape of an hourglass. Dealer told me repair was not under warranty. I called american honda and they claimed they'd never heard of such a thing and refused to cover damage and told me to have repair done by my insurance company. Fortunately, my dealer ultimately took responsibility for honda's shortcomings and repaired at no cost. I am afraid to ever drive vehicle with sunshade open for fear this will happen again. I am lucky I did not crash on highway and would have if shade had been open. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Apr 07, 2021 |
| State | CA |
| Description | When driving the brake warning light will flash even if I car or object is in front of the car and then just go away or at times the light flash and the brakes will lock this happens on the city street or highway |
| Category | Wheels |
| Date | Mar 31, 2021 |
| State | FL |
| Description | The vehicle was being driven at moderate speed, 45-50 mph, without warning a loud explosion was heard and vehicle control was severely lessened. The incident took place on a bridge which required the vehicle to by driven slowly approx. 1. 2 mile to a safe location. Inspection determined that the passenger side front tire had suffered sudden catastrophic loss of air. Inspection by two knowledgeable mechanics and a continental tire rep. Failed to locate and signs of puncture. We are aware of a recall on the model of our tires however our size is not listed as a recalled item. The tire in question is still in our possession and would be available for inspection if needed. |
| Category | Electrical System, Unknown Or Other |
| Date | Feb 12, 2021 |
| State | TX |
| Description | Everytime I start my car it says my hood is open but it is not, I have to get out and open and close my hood. My fans won't run and ac or heat won't work if this error occurs. |
| Category | Electrical System |
| Date | Dec 30, 2020 |
| State | FL |
| Description | Noted that the dashboard blanked out momentarily while driving on the interstate. The speedometer came back, first, followed by the remaining dashboard items. The instrument panel control module software update (recall) had been completed 3 weeks previously and approximately 1200 miles prior to this event. Did not experience this issue before the software update. Returned the vehicle to the dealer for recheck but they did not note any software error codes. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Service Brakes |
| Date | Nov 25, 2020 |
| State | CO |
| Description | Very frequent false warnings for collision braking system. Bushes, road signs, roundabouts, oncoming traffic, etc. Will false trigger the system. Many owners reporting false warnings or braking but no fix. Distracting and dangerous when it happens. Once the vehicle slammed on the brakes for no good reason due to a car turning off the roadway far ahead at low speeds. The system is distracting and could in some circumstances apply brakes when no reasonable threat is present. Careful driver who leaves distance, and I now disable this supposed safety system to be safer from it. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Nov 24, 2020 |
| State | AL |
| Description | When driving this vehicle on a two lane road, the vehicle will give false forward collision alerts from oncoming vehicles in the opposing lane. When driving on a four lane highway with adaptive cruise control engaged, vehicles driving slower in the lane to your left will cause the vehicle to slow down suddenly (there are no vehicles in front ). Both of these issues happen intermittently and can cause an unsafe driving condition when triggered. The vehicle has been at a dealer service department on five occasions. The dealer is unable to resolve the issue. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Nov 24, 2020 |
| State | NC |
| Description | System gives false positives and tries to slam on brakes with nothing in front. This happens quite often so I have to disable the system but still get the warning frequently |
| Category | Wheels |
| Date | Oct 02, 2020 |
| State | NY |
| Description | The tire was flat. The car is driven very little and there were no nails or cause for the flat according to technician. The tire was simply damaged. We called the dealer and were only told that tire could not be ordered because there's a reported issue with the tires for our vehicle. Car is less than a year old and low mileage. Vehicle was stationary for 4 days when we noticed. |
| Category | Service Brakes |
| Date | Sep 25, 2020 |
| State | DC |
| Description | The collision avoidance braking system and warning goes off randomly when there is no danger or even another car present. The warning occurs and the steering wheel will shake and on a few occasions the brakes were actually applied when no danger was present. I now disable the system by shutting it off upon starting. It is a dangerous circumstance when the brakes go off un-commanded. This has happened a number of times during the one year and 3500 miles I have owned the vehicle. I did identify one particular location this would occur quite often. The dealer, upon my complaint, claimed the system was ok. Normal. I went on-line and read of many people complaining of this same thing happening to their honda passport and one report stated it happened at highway speed and they were hit from behind. I suggest this system be reviewed or permanently be disabled. I reported below the last date I had this happened and roughly the mileage on the vehicle I first noticed it. |
| Category | Electrical System |
| Date | Aug 29, 2020 |
| State | CA |
| Description | I went to the store and everything was working fine. I noticed a crackling sound while talking on bluetooth. Parked the vehicle to go shopping. Once I returned the infotainment/instrument cluster completely went dark. Infotainment screen never powered on. Was unable to turn screen on. Turned vehicle on and off with no success. Drove home with everything completely unresponsive. Infotainment system started working the following day. |
| Category | Service Brakes, Unknown Or Other |
| Date | Aug 21, 2020 |
| State | MN |
| Description | This problem has occurred ever since we bought the passport in may of 2020 it is an ongoing problem and has occurred many times. Occasionally, while in motion and driving 45-60 mph on a two lane road, particularly on a curve to the right (has occurred on straight stretches too) the anti-collision brake system will apply the brakes as a warning. The speedometer lights up orange with large letters twice in a row (brake! Brake!). At this time I can feel the brakes applied lightly and the dealers service writer has confirmed that the brake lights also activate. This happens very frequently in my vehicle (and according to many on the passport owners forums it is a common problem). With me it will happen at least once every 75-100 miles or more frequently. On a trip in july of about 5000 miles, this occurred over a hundred times. I have only seen this system operate correctly twice, with cars in front of me..... The other times the car is in the oncoming lane. Once, a car passed me on an interstate (me in right lane, he in left, same direction) and when he was about 20 feet ahead of me the warning activated. I have had the car in twice mentioning this problem and the technician has not been able to re-create the problem on their short test drive. The customer service at honda usa suggested they check the aiming of the windshield camera and the front emblem radar. I asked them to check these the second time I had it in they said these both were aimed properly and there was nothing else they can do about it. They tell me I can disable this at the start of every trip but if I forget to do that and happen to have this occur on an icy road in winter, it's not safe. The car has been in twice for three recalls already and they have not been able to see or fix this problem. And it activated again on the way home after my last recall appointment so it is still a problem. |
| Category | Electrical System, Electronic Stability Control, Vehicle Speed Control |
| Date | Aug 18, 2020 |
| State | MD |
| Description | While vehicle is in motion I've experienced issues with collision mitigation system braking the vehicle when a vehicle is coming toward me in the opposite lane (oncoming traffic). This occurs while I'm driving the vehicle. I've taken to the dealer and the issue was not replicated. It does occur intermittently. I've experienced issues with the infotainment system too. The entire system freezes and becomes inoperable. It does not correct until vehicle is parked, turned off, driver door opened, then vehicle restarted. Lastly, the auto idle features consistently does not engage. I have the system randomly engage when I'm parking my vehicle in the garage. Again, all of these issues have been reported to the dealer providing service and remain unresolved since they can not be duplicated at service appointment. |
| Category | Unknown Or Other |
| Date | Aug 13, 2020 |
| State | WA |
| Description | Sunroof spontaneously exploded without cause. Nothing hit my car and no other vehicles were nearby, nor was vehicle hit with any flying debris while driving up a highway entrance ramp, with my speed increasing from 45-55mph. I heard wind noise and thought passenger window might be down slightly so I opened window about 2 inches and closed, then immediately after I heard a loud crashing crack noise and approximately 2-3 second later a very loud explosion noise and glass debris flew off the back of my vehicle. I exited highway and pulled over and noted huge dimple and approx 1 foot hole in glass and complete cracking and glass fragments on sliding interior cover. The car has only 4500 miles and is stored in a secure garage. It had been out in the sun for less than 10 minutes and the ambient temperature at the time was 68 and sunny. I called to report to my insurance but then a friend checked internet and told me I should call my dealer. I did and they had me bring vehicle there and told me they had never heard of that happening before. I find this surprising since there are literally hundreds of issues reported online. |
| Category | Service Brakes |
| Date | Aug 01, 2020 |
| State | GA |
| Description | The collision detection system frequently lights up the flashing "brake" notice under conditions that should not require a braking notification. It is too sensitive and I'm very concerned it will activate the brakes when not necessary and cause a rear end collision. This happens regularly and has occurred numerous times over the year we've had vehicle. The most noticeable is when when going around a curve and a car is in the other lane directly in front of you. So far it has not activated the brakes, but there should be some ai built into the system to know that you are going around a curve based on the fact that the wheels are turned and not be as sensitive going around a curve. |
| Category | Electrical System |
| Date | Jul 26, 2020 |
| State | NJ |
| Description | Infotainment system fails, screen goes blank, backup camera and speedometer goes blank. This has happened numerous times, dealer supposedly repaired two weeks ago but problems persist. |
| Category | Electrical System |
| Date | Jul 22, 2020 |
| State | GA |
| Description | While the car is in motion the speakers make a loud crackling and popping noise. The car audio fails with an error message that says "radio unavailable" or "network communications lost". This causes all audio to quit working, along with the back up camera, navigation and bluetooth. In addition, the speedometer fails and goes completely blank while driving. Sometimes the system reboots itself after staying dead for several minutes. I have taken the car to the honda dealership twice. They tell me they submit videos to the tech line of the problem occuring, but they do not have a solution for a fix. Problem started when vehicle had approximately 10,000 miles. Now vehicle has 32,000 miles and the issue has progressively gotten worse. These issues occur every time the car is driven, which is multiple times daily. |
| Category | Electrical System, Electronic Stability Control, Service Brakes |
| Date | Jul 10, 2020 |
| State | GA |
| Description | Vehicle will intermittently activate collision mitigation braking system with no traffic nor objects nearby, causing the vehicle to come to a near stop, or full stop. Speed, weather, and driving conditions vary during false activation, but it has also happened at highway speed, nearly causing a high-speed rear-end accident. Vehicle has twice been taken to local dealer and since they claim that it cannot be easily recreated due to intermittent condition, then they cannot diagnose & repair. |
| Category | Service Brakes |
| Date | Jun 29, 2020 |
| State | TN |
| Description | The automatic collision braking system activates on the highway on its own with no traffic in front of my vehicle and no reason to apply the brakes. It flashes the brake warning and then abruptly applies the brakes. This cause vehicles behind to abruptly apply their brakes. This is going to cause collision and loss of life. My wife brought the vehicle to the honda dealer who cleaned the sensor and the vehicle did the same thing on the drive home. *tr |
| Category | Electrical System |
| Date | Jun 24, 2020 |
| State | OH |
| Description | Infotainment system fails, sometimes reboots. Cracking and popping precede it usually - sounds as if it's coming from speakers. Then complete infotainment lcd fails - goes black. This leaves the *backup camera* non-functional. *tr |
| Category | Service Brakes |
| Date | Jun 12, 2020 |
| State | GA |
| Description | The automatic braking system activated unnecessarily while driving on the interstate. The cruise control was set to 75 mph. There were no objects or vehicles in front of my car during the brake activation. While cruising down the interstate, the "brake!" message appeared and the vehicle automatically applied the brakes. I noticed that the vehicle shouldn't be braking and to avoid being rear ended on the interstate, I pressed the gas pedal to try to deactivate the system. Since the first incident it has activated unnecessarily again 3 times. *tr |
| Category | Electrical System, Unknown Or Other |
| Date | Jun 06, 2020 |
| State | OH |
| Description | The honda sensing system almost constantly thinks there is a vehicle coming at you when there isn't one coming at you. It will shake the steering wheel and flash the orange brake warning at you. The infotainment system also stops working almost every drive as well and says there is no input for audio. *tr |
| Category | Electrical System |
| Date | May 25, 2020 |
| State | NM |
| Description | Infotainment system malfunctions causing backup camera and navigation systems to not function and sends loud crackling noises through speakers. Also causes instrument panel to fail for minutes at a time. Connections to infotainment and dashboard displays fail while in motion after minor bumps in road. |
| Category | Engine, Power Train |
| Date | May 13, 2020 |
| State | MA |
| Description | 48 hours after I purchased my 2019 honda pilot the transmission blew. I was driving on the highway on my way to a vacation with my car packed for the week and I heard a bang as if I hit something and then it sounded as if something was dragging on the bottom but nothing was there. I was extremely scared because I was stuck alone on the side of the highway because the transmission blew on my brand new car with less that 100 miles. My vehicle had to be towed away and they had to place a brand new engine. I was offered no compensation and they refused to give me a new vehicle. *tr |
| Category | Electrical System |
| Date | May 11, 2020 |
| State | MS |
| Description | Computer shuts down on the audio system. Has been to the dealer 3 times for repair something is wrong in the wiring. While driving these loud noises come from the dash then after awhile it says audio off. Then network shutdown. *tr |
| Category | Structure:body |
| Date | May 01, 2020 |
| State | CA |
| Description | When suv is parked the hatchback closes on its own w/o the keyfob or button on hatch being pressed. This has happened about six times. Not able to replicate. |
| Category | Electrical System: Instrument Cluster/panel |
| Date | Apr 07, 2020 |
| State | FL |
| Description | My complaint concerns the infotainment system. The sound output will crackle, skip out or shut down altogether. When this happens, it affects all outputs including fm, satellite, carplay and the hands free. Restarting the audio system does not work. When feasible, shutting off the engine will not reset the system until the driver door is opened. This may or may not fix the problem. The most severe problem occurs when the speedometer instrument panel goes black while the vehicle is in motion. The instrument panel going black has always occurred while on the highway at greater than 65mph. These problems have always happened when the vehicle is in motion. Occasionally it may start crackling after hitting a bump. Other times, there is no identified cause for the dysfunction. The attached pictures show some of the error codes and messages seen |
| Category | Electrical System, Exterior Lighting |
| Date | Apr 02, 2020 |
| State | VA |
| Description | While driving on the highway my passport, I smelled what reminded me of electrical wires sizzling it was coming from the honda display audio unit . The apple play stop working and I had no audio sound from the radio or other app. The unit was unresponsive and remain on with the engine cut off. The display while not working remain on for three day before turning off. The unit randomly continue to go out after the smell of burning wire. And error code begin to display: 6382 appeared. This problem is still occur and I had to replace my I phone because the inside of the phone was burn. I do want to have the passport cause harm to someone before check this safe issue out. |
| Category | Steering |
| Date | Mar 27, 2020 |
| State | MD |
| Description | The steering wheel in my 2019 honda passport made unwanted movement or motion when parked or stopped. I was able to capture the problem with the steering wheel on a video clip and presented to the dealer as an evidence. On the first visit I was notified there was not any problem and recommended to perform a four wheel alignments. On the second visit the technician discovered the problem and escalated to honda. Honda stated that they have seen this problem with the steering wheel and it was diagnosed to be related to a defect in the steering column. The steering column was removed and replaced but a second problem appeared with the steering wheel adjustment lever and steering wheel became too stiff to move up/down. Honda's representative made a visit to the dealer and the problem was diagnosed to be a second defective steering column. I believe this could be a safety concern although dealer has stated that it is not. |
| Category | Electrical System, Unknown Or Other |
| Date | Mar 09, 2020 |
| State | IL |
| Description | When using the audio system (appleairplay, bluetooth, sirius or fm radio), the speakers at some point will begin crackling and making popping noises, similar to static noises, which causes the music to interrupt and cut out. Even when you turn the audio off, the speakers continue to make the crackle and pop sounds. You have to turn the car off and open the door to completely cut off the audio. It happens randomly and is a complete distraction while driving. The display screen also cuts in and out while in use using the backup camera, music or google maps, etc. As well. The car can be in motion or parked, it happens. This started in feb 2020, 1 month after leasing the car and approx 1000 miles. |
| Category | Electrical System |
| Date | Mar 06, 2020 |
| State | PA |
| Description | While the vehicle is running and driving, the infotainment system fails. The first event in the sequence is that the audio from any source (am, fm, satellite, iphone) will start to crackle and intermittently cut out. Then the infotainment screen in the center of dashboard will go dark and all sound will stop. Additional events include the driver screen (speedometer, etc.) behind the steering wheel going dark. Sometimes the messages 'no audio source' or 'network connection lost' are displayed on the screen. Occasionally the system will try and reboot after 10-15 minutes, with the screens turning on again for a short period of time (5-10 seconds) before going dark again. The only way to recover temporarily is to park, turn the vehicle off, open the driver's door (shuts off retained accessory power) and then restart the vehicle. This system failure happens with and without an iphone connected via genuine apple usb cable. None of the following have resolved the problem: resetting the infotainment system to factory settings; disconnecting the battery cable under the hood; and, temporarily removing the infotainment power fuse under the hood. Checking the system settings via the infotainment system application indicates that the system is up to date and no updates are available. This has been happening for several months. The honda dealer service department stated that they never heard of this issue, and suggested that I film the issue when it occurs! |
| Category | Structure:body, Visibility/wiper |
| Date | Mar 02, 2020 |
| State | SC |
| Description | As per other recalls of the 2019 honda passport we are having the same symptoms. The windshield area along both a pillars are popping and making noise. This is a problem we have been having, finally looking it up on internet we found that other passports of this year are being recalled for faulty weld spots. We have had this noise sitting at a red light, and clear good weather conditions and also while traveling down the road. |
| Category | Visibility/wiper |
| Date | Feb 27, 2020 |
| State | FL |
| Description | While driving on the florida turnpike my sunroof just exploded and with the panel open shards of glass dropped into the interior of the car. We were driving at night and I couldn't tell if some of the glass flew back on the highway. With two passengers in the car, luckily nobody was injured. |
| Category | Service Brakes, Unknown Or Other, Vehicle Speed Control |
| Date | Feb 26, 2020 |
| State | OR |
| Description | Was driving 70mph on the freeway using adaptive cruise control (acc). No cars ahead of me, several behind. The car icon on my dash (lights up while using acc) began flashing then my passport (on it's own) slammed on the breaks, forcing my daughter and I into our seatbelts hard, and forced the cars behind to slam on their breaks. The break warning that usually flashes on the dash when there's a reason to break didn't happen. It was a close call but everyone avoided a collision. Immediately took to dealership. They said they'd never heard of that happening but I googled it and the issue pops up several times in online forums and there's a class action lawsuit from 2017 cr-v's from problems with the acc. Waiting to hear what dealership says, but the guy said they'd just take it for a few test drives and see if it happens again. Absolutely do not feel safe driving vehicle now! |
| Category | Visibility/wiper |
| Date | Feb 26, 2020 |
| State | ID |
| Description | The vehicle infotainment system locks up sporadically while the vehicle is in motion. As a result, the backup camera is inoperable until a fuse is removed from under the hood. This first happened shortly after purchasing the vehicle and has happened over five times since. This has not been addressed by the local dealer or honda corporation despite multiple visits to the dealer to determine the problem. |
| Category | Unknown Or Other |
| Date | Feb 18, 2020 |
| State | NC |
| Description | The automatic power lift gate can not be stopped when in the process of closing. The lift gate almost closed on my child's arm. My child reached back into the cargo area to get something out after I had already pressed the power lift gate button in order to close it. When I realized my child's arm was in the cargo area, I attempted to use my hands to push the lift gate back open and it would not stop. Fortunately, my child got was able to get her arm out fast enough so she wasn't injured. The lift gate should not continue to close once it encounters resistance. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Feb 16, 2020 |
| State | GA |
| Description | I copied this from someone posting, since it is exactly the problem I am experiencing and more. 'the engine will just rev higher and higher over 4k revs. I cannot even drive the 25-mile speed limit when this occurs. I have confirmed that the transmission settings are in the standard drive mode during these events. I also informed them that the auto high beam feature does not work properly.' the remote control connect doesn't work. Side sensors work intermitently. It accelerates when releasing the gas pedal but the suv doesn't pick up speed. It makes loud accelerating noise and slows down instead of going faster. Heater makes pitching noise. These happened city streets and highways. It's not just one time occurance. My car has only 3100 miles |
| Category | Electrical System |
| Date | Feb 10, 2020 |
| State | PA |
| Description | While driving over slightly rough roads, the radio speakers will make a crackling and popping noise. Sometimes to the point of complete malfunction where the sound will go off completely and show a message of no audio input. The only way to reset the audio is to stop the vehicle, shut off the ignition, and open the drivers door to end the retained accessory power feature, then restart the vehicle which reboots the infotainment system. Problem was reported to the dealer service department who says they can't replicate the problem. This occurs while using any audio input sources, including the maps feature in apple carplay. It's very distracting and therefore a potentially dangerous problem while driving the vehicle. |
| Category | Electrical System |
| Date | Feb 08, 2020 |
| State | PA |
| Description | The entire audio/electrical goes out while driving. Crackling, popping sounds, sound like small pebbles hitting windshield, or electrical shorts, and then the entire console goes out. Back up camera, all audio, navigation, screen fades in and out few times, with the small crackle sounds, then usually a loud crack, and everything goes dark. If you pull over, shut off car, and restart, sometimes it comes back. If you are driving, it maybe restarts in 10-15 minutes, but will continue with shorting out again. Brand new vehicle, bought at the end of october 2019. Honda does not seem to have fix, or any connections to why some vehicles have this problem, and others do not. I have reached out to the honda corporation, with little response back from them. Our garage is doing the best they can, following bulletins on updates for what or how to attempt repair from honda. Our new car has been in garage 2 different occasions,november 2019, and february 2020, for days at a time, for the same problem. Honda knew this was a problem, and still sold vehicles. |
| Category | Electrical System, Power Train |
| Date | Feb 08, 2020 |
| State | CA |
| Description | The radio displays an error message of 'network communication lost' before the screen blacks out. This happens over and over every time I drive the vehicle. In addition, the screen for the odometer blacks out and I cannot see the traveling speed of my vehicle. I cannot use the federally mandated backup camera as well as the parking sensors. I cannot see the parking sensors. The vehicle also shows 'brake' continually when driving as another car approaches from the opposite direction. There is no need to brake at these times. This occurs very frequently while driving. The last item is the transmission does not want to shift while traveling downhill about 50% of the time when I leave my house. The engine will just rev higher and higher over 4k revs. I cannot even drive the 25-mile speed limit when this occurs. I have confirmed that the transmission settings are in the standard drive mode during these events. I also informed them that the auto high beam feature does not work properly. When another vehicle is approaching from the opposite direction many times it does not turn off and I blind the oncoming driver. I have brought this to the dealership twice and it has not been fixed. |
| Category | Electrical System |
| Date | Jan 27, 2020 |
| State | PA |
| Description | While driving a crackle is emitted from the front speakers. The tuner will blank out and display "check tuner", then the entire instrument pod goes dark. No speedometer, no other instrument information. Appears to be doing a reboot , while the car is in motion. Seems to be related to turning corners or hitting small bumps in the road. Very dangerous because it happens at anytime, regardless of speed you are travelling. Suddenly entire dashboard is black. Car has approximately 6,000 miles on it, but problem began earlier and has progressively gotten worse. |
| Category | Electrical System |
| Date | Jan 25, 2020 |
| State | VT |
| Description | The infotainment center will display a connection error and then shut off while driving. The screen behind the steering wheel will also shut off while driving. The problems seem to occur when hitting a bump in the road small or large. Also when this occurs the speakers will crackle and pop if any audio was playing when the issue started. The speakers occasionally will crackle and pop even if there was no audio prior to the issue occurring. |
| Category | Electrical System, Visibility/wiper |
| Date | Jan 21, 2020 |
| State | NY |
| Description | The infotainment system fails while using airplay, causing navigation, audio, bluetooth failure and the rear camera goes out as well. When trying to reboot by turning off the car, the engine stays off but the info system runs darkly in the background. Battery died overnight. Battery reconnect seemed to work but being that this happened twice and I got lost once as a result, I avoid plugging in my phone. This is outrageous, it's all over the internet and no one is stepping up. What about the lemon law? Where's our protection? |
| Category | Fuel/propulsion System |
| Date | Jan 14, 2020 |
| State | MD |
| Description | Tl* the contact owns a 2019 honda passport. The contact stated that while driving at approximately 55 mph, there was an abnormal noise coming from the vehicle. The check engine warning light illuminated and the vehicle lost motive power. The contact stated that the accelerator pedal was depressed however, the vehicle failed to respond. The vehicle was towed to jim coleman honda located at 12441 auto dr, clarksville, md 21029, (443) 535-0500 to be diagnosed. The service technician stated that they could not do any repairs because the diagnostic test showed soft codes instead of hard codes, which meant a possible issue with the fuel injection pump possibly having carbon monoxide in the fuel or sensors. A loaner vehicle was provided. The contact was informed that further tests were needed before a final decision was made on the cause of the failure or the possible repair. The failure mileage was 16,000. |
| Category | Electrical System |
| Date | Jan 10, 2020 |
| State | PA |
| Description | Infotainment displayed 'network connection lost.' system and dashboard digital console rebooted while driving. This includes speedometer, navigation, and fuel gauge. |
| Category | Electrical System, Service Brakes, Unknown Or Other |
| Date | Jan 03, 2020 |
| State | MD |
| Description | Starting at about 500 miles, a crackling noise would propagate through the speakers and the infotainment and rearview camera would shut off. Took the car for service and the fixed the problem for a few hundred miles when it came back much more severe. Stepping on the gas, or bumps would produce erratic issues, not only freezing the infotainment along with intense crackling noises, but also, braking on its own. Took the car to back for service and the dealer stated that they could not reproduce the braking on its own issue. Not unsurprising because the pattern of problems is random. Service at least admitted the infotainment issues and I was told that this is a common problem that honda is working on a repair involving replacement of the harness. They wanted to replace the infotainment unit but the part would not be in stock for almost 4 weeks. The problems have only worsened since and now blacking out of the speedometer is the latest safety issue. Called honda and asked to have the car replaced, only to be told that I am a liar and the car has not been serviced once yet. The honda representative provided the most disgusting customer service I have ever encountered denying the issues and telling me that there is no safety issue and basically implying that the infotainment problem almost does not exist. He lied telling me that honda is not working on any permanent fix, as according to him there is not a problem. Dealer and service employees all know the problem, but honda believes that its customers are idiots with zero intelligence. Made me realize the importance of using a lawyer and participating in class actions, as the only way honda will respond to the "elephant in the room" is through legal action. I also hope nhtsa will act quickly on this very well known problem and force a solution. |
| Category | Electrical System, Service Brakes, Unknown Or Other |
| Date | Dec 30, 2019 |
| State | NY |
| Description | Since I have leased the vehicle, the collision mitigation breaking system is coming on when not needed, at times during highway speeds.. I have been nearly rear-ended three times, the latest causing the man behind me to almost go off the road into a ditch (thankfully he was able to just barely avoid this) and it is happening when my husband is driving the car as well. It is very startling and worrisome. The car actually nosedives and comes to a complete stop at times'other times it breaks suddenly and then releases or I have to put my foot down on the gas while trying to disengage the system. I have taken it into the dealership a few times already and they are not able to fix it as it cannot be replicated when they have had it (weeks can go by in between when it happens) and I have expressed I do not want them constantly driving my vehicle trying to cause this issue when I was told explicitly that if this happens and they're driving my vehicle, my insurance is responsible. I have also filed a complaint with honda motor america where a case has been opened and closed very quickly. Their response was that it is pretty much not their problem, I am on my own unless I am able to make it happen in front of an advisor, or have an advisor drive my car frequently (like using it to go to and from work, etc. Being they do not drive it far when trying to replicate the issue) and they do not hold any liability if this issue is to cause an accident where myself or other drivers on the work are injured in any capacity. I also have been getting warning lights at times that the system is malfunctioning and my automatic high beams have begun to not work properly as well. The dealer told me the only fix is to 'if I were you I would just shut it off every time I get in the car'. I want it to work properly being it was part of the reason I leased the vehicle as it's standard equipment, |
| Category | Electrical System |
| Date | Dec 29, 2019 |
| State | MI |
| Description | As we were driving down I-65 in kentucky (driving back home to michigan), the vehicle lost functions / communications of the infotaiment system, we were relying on the gps system via "apple play" to determine what exit to take. From prior experince with this "issue", I knew we needed to pull the side of the highway and shut the vehicle off, then turn back on, and thats what we did. It worked, but was not safe on that busy highway. |
| Category | Unknown Or Other |
| Date | Dec 25, 2019 |
| State | CA |
| Description | 6000 on odometer. Collision mitigation system is too sensitive. The "brake" notice will flash on the dash screen at times where is no danger of a collision. At times the system will apply the brakes when there is no danger of a collision. This may result in vehicle being struck from the rear by a following vehicle. From what I understand this a common problem on 2019 honda passports |
| Category | Unknown Or Other |
| Date | Dec 25, 2019 |
| State | CA |
| Description | When open the rear hatch will close unexpectedly without warning and without the key fob or any other switch being pressed. This has happened at least six times. Have to either duck away from the closing hatch or grab it to stop it. Each time the key fob was in my pocket but was not pressed. I feel the auto lift gate ( foot operated.) feature may be at fault. Some times this will occur when standing under the hatch. Other times this will occur while walking away from the vehicle. Obviously, this a dangerous condition. |
| Category | Electrical System, Electronic Stability Control |
| Date | Dec 15, 2019 |
| State | NY |
| Description | Driving my car on belt parkway, I connected my phone to use android auto, the radio stopped working, head unit said "audio is off" and also the instrument panel was not answering to my commands. In the same drive I almost crush with a vehicle coming from my right side because the alert system didn't light on to warn me. After few more miles I could pull over, turn off the car, opened the door, close the door, turn on the engine , connect my phone and same problem came out. I have only 465 miles with my car and I already contacted the dealership 2 times regarding this problems. I also ask the dealership to give me my old car back but they refused. What should I do. I am very worried about this car and I don't feel comfortable and safe driving it anymore. |
| Category | Power Train |
| Date | Dec 05, 2019 |
| State | WA |
| Description | Transmission kicks into neutral for no reason with "stop driving when safe. Transmission problem. See manual" error message. Rough transmission shifting. |
| Category | Structure:body |
| Date | Nov 28, 2019 |
| State | IN |
| Description | American honda has issued a recall of 2019 passports due to a life threatening, unrepairable welding issue in the body of the vehicle. The prescribed remedy is a new vehicle as the issue cannot be repaired per honda. Notice as given on 11/08/2019 but as of 11/28/2019, dealers have refused to conduct an inspection or to affirm that my vehicle does or does not have the welding error. Meanwhile, absent a replacement vehicle or an inspection, I fear for my safety and that of my family and passengers. It is cruel punishment during the holidays to have a brand new, expensive vehicle that may be unsafe. |
| Category | Unknown Or Other |
| Date | Nov 18, 2019 |
| State | MD |
| Description | I was driving over a bridge and my sun roof shattered causing glass to go everywhere. Nothing hit my car and it was less than 2 months old |
| Category | Unknown Or Other |
| Date | Oct 23, 2019 |
| State | NJ |
| Description | Infotainment system and instrument panel both went black today and stopped working for no reason. Car has only 3000 miles on it. Vehicle was driven to work this morning with everything working. When I started it to go home at end of day neither the instrument panel or infotainment system would work; both were just black screens. Have since discovered there is a class action lawsuit filed against honda for infotainment system problems and want to report my issue. Extremely concerning situation as car unsafe to drive without instrument panel. |
| Category | Electrical System |
| Date | Oct 02, 2019 |
| State | NJ |
| Description | Tl* the contact owns a 2019 honda passport. While driving at any speed, the bluetooth seized after a few minutes of driving. Also, the clock and radio did not automatically set to the contact's current location. There was no warning indicator illuminated. The system restarted after the vehicle was turned off and restarted. The vehicle was taken to dch kay honda (732-982-2732, located at 200 nj-36, eatontown, nj 07724), but the failure could not be duplicated. The failures recurred. The manufacturer was made aware of the failures and stated that there was a computer update that should have been performed. The contact was provided case number: 09932490 and was referred back to the same dealer; however, the dealer stated that there was no update. The vehicle was not repaired. The failure mileage was approximately 2,000. |
| Category | Electrical System |
| Date | Sep 18, 2019 |
| State | WV |
| Description | While driving in motion and running over slightly bumpy surface I will hear static in the speakers after hitting a few more bumps the audio will shut off. Then the infotainment screen with either say 'fm radio unavailable' or 'network communications lost' following this the infotainment screen will either reboot or stay off until the car is restarted. In some cases when the infotainment screen went off the driver screen that displays speed, rpm and other safety warning message shuts off and reboots while driving in motion which is very distracting and unsafe. I have had my 2019 passport at the dealer four times where they have checked connections, replaced wiring harness and even replaced the driver screen module. Weeks after this last fix the same issues happened again and now both screens are blank and will not come back on after restarting the car. It is heading to the dealer for yet another diagnostic. Note during most of these issues I was using car play but have also experienced it just using fm radio. The problems usually don't surface till after driving on a bumpy road. |
| Category | Air Bags |
| Date | Sep 11, 2019 |
| State | VA |
| Description | Traveling at about 35 mph, struck a small (about 8 inch wide) piece of rock or road debris which caused my tire to blow out. Immediately following this my driverside curtain and seat airbags deployed which resulted in my vehicle detecting collision and deploying emergency services. No damage was visible on the vehicle with the exception if the driver side tires. |
| Category | Service Brakes |
| Date | Aug 20, 2019 |
| State | OR |
| Description | After car sits overnight, or even as little as a few hours, break pedal is rock hard and can't be depressed thus not allowing the car to start using push start. All electrical works fine but msg on dash says "to start engine press brake" the pedal won't budge and the car won't start. Have to use two feet at times to depress break pedal to allow push start button to engage. Every morning for last six days this happens. Have encountered problem even after car is warmed up. First dealer said normal but no one should have to use two feet to press the break pedal to start the car. Currently going to a second dealer to investigate issue at first oil change. Honda, please issue a fix. Once car is started, brakes return to normal feel. |
| Category | Engine, Steering, Vehicle Speed Control |
| Date | Aug 17, 2019 |
| State | WI |
| Description | I was driving on the highway at 65mph. All of a sudden the vehicle started to slow down at a very fast rate cutting my speed in half. 2 errors appeared on the dashboard. "transmission problem, apply parking brake when parked." and "blind spot info system problem." luckily I was able to pull over just in the right time, but the vehicle was starting to get very hard to control while steering as this was all happening. The vehicle started to control me meaning j almost couldn't steer it where it needed to go and I could not accelerate at all on the highway. The vehicle kept slowing down. I was on the shoulder of the highway around a sharp turn and I was terrified that someone would slam right into me. It took a tow truck 1 hour to arrive. The dealer has never heard of this issue before. I'm waiting to hear back from them as they still have m vehicle. Wilde honda waukesha, wi |
| Category | Unknown Or Other |
| Date | Aug 09, 2019 |
| State | LA |
| Description | The infotainment information display becomes blank intermittently. Data connection loss radio signal loss intermittently when screen is active. Speed indicator panel goes blank intermittently. It is currently unknown if safety features are compromised at this time. Honda has replaced systems and the problem has reoccurred. Given these problems the vehicle is not being driven. These events are while vehicle is in motion on very fat, to slightly bumpy surfaces. Harder jarring has not created similar events. This issue has been reported previously. And continues after honda recommended repair. |
| Category | Electrical System |
| Date | Jul 19, 2019 |
| State | AZ |
| Description | Multiple issues with the infotainment system. The first issue happened around 300 miles, the apple carplay would not connect. Had to repeatedly disconnect and reconnect apple xs max. At times the sound would just stop working. Switching from carplay, xm radio, and fm would fix the issue. The infotainment completely shut down on july 13th. I tried to "fix" by turning the passport off and on, getting out of the passport and locking the doors, getting back in and starting it. I tried this about 10 times and nothing worked. I drovee straight to the dealership. They quickly disconnected the batter from the passport and this resolved the issue. The issues happened both while the passport was in drive and while in motion. I have also had issues with the driver side mirror not holding memory. The mirror sometimes does a factory reset, so I am finding myself having to reset the mirror every time I go to drive. |
| Category | Electrical System |
| Date | Jul 12, 2019 |
| State | LA |
| Description | Tl* the contact owns a 2019 honda passport. While operating the vehicle, the instrument cluster suddenly shut off. The vehicle was not diagnosed or repaired. Royal honda (2633 n. Hullen st, metairie, la) was contacted in reference to the failure. The manufacturer was not notified. The failure mileage was 2,700. |
| Category | Electrical System |
| Date | Jul 10, 2019 |
| State | LA |
| Description | Note. All has taken place while in motion except for the restart. Started with intermittent speaker crackles. Yesterday crackles with radio on reoccurring crackles folled by infotainment screan noting radio signal loss folled by data communications loss. (paraphrasing) follwed by blank screen. Followed by blank instrument screen. For some seconds. Then all screans became functional. Today as radio played there was a loss of sound with visual indication radio operation was continuing as a bump in the road was noted. Radio remained silent till later as engine was restarted. Radio then sounded through speakers. |
| Category | Service Brakes |
| Date | Jun 18, 2019 |
| State | CA |
| Description | After car sits overnight, break pedal is rock hard and can't be depressed thus not allowing the car to start using push start. All electrical works fine but msg on dash says "to start engine press brake" the pedal won't budge and the car won't start. Have to use two feet at times to depress break pedal to allow push start button to engage. Every morning for last six days this happens. Have encountered problem even after car is warmed up. First dealer said normal but no one should have to use two feet to press the break pedal to start the car. Currently at second dealer to investigate as service writer experienced what I described and said that brake pedal was excessively hard. Vehicle is on flat ground and break pedal is not being pumped. Happens upon just getting into car, placing foot on break to start car and won't start. |
| Category | Structure:body |
| Date | Jun 15, 2019 |
| State | OR |
| Description | Loose plastic trim above driver's side headlight. It moves about 1/4 inch. This will flex in the turbulence and break in time. It could then fall off the vehicle and strike a pedestrian or another vehicle. The passport was sold new in this condition. |
| Category | Unknown Or Other |
| Date | May 22, 2019 |
| State | CA |
| Description | All four emergency grab handles loose. Took car to local dealership to have them tightened and was instead shown that other passports all share the same problem. Was told that the loose grab handles are a characteristic by an american honda customer care representative and so unable to be fixed under warranty. Numerous other fit/finish issues have been documented with the dealership; loose leather wrapping on steering wheel, loose a pillar trim, rattling from inside drivers side door, loose roof rail trim(both left and right), front headlight black plastic insert is loose on both sides. All of these fit/finish issues are shared amongst many passports as shown to me on the dealership lot and due to this honda will not fix the issues. |
| Category | Engine, Power Train |
| Date | May 01, 2019 |
| State | CA |
| Description | Vehicle with less than 1000 miles. Engine stalled during motion approx 70 mph. Forced to pull over and restart engine but was unable to put into drive but after a minute was successful in starting. Engine stalled two more times after and each time more errors were reported on the vehicle driver display. Errors involved emissions, transmission, engine, blind spot monitoring, and battery. Issue was rectified by honda dealership but unknown whether or not permanent damage occurred. The dealership fix was to "drain atf fluid and brought to proper level". Their diagnoses was that "atf is overfilled." vehicle has multiple fit/finish/build quality issues leading me to believe that the manufacturer is at fault for this problem and that other issues may be present but unknown. One notable safety issue with the build quality is that all four emergency handle bars are loose. |
| Category | Electrical System, Fuel/propulsion System |
| Date | Apr 12, 2019 |
| State | OR |
| Description | Vehicle would not come out of park, it was stationary. First time 3/27/19 picking up new at dealership. Second time 4/10/19, parked in my garage. Both times numerous warning codes displayed. In my garage 10 warning codes displayed, ran motor for several minutes and turned off. Restarted later and 7 warning codes displayed and vehicle would go into drive. Drove to dealership, made appointment for service 4/11/19. Dealership found multiple battery low codes stored from when battery died on lot. Technician noticed a ham radio antenna mount on the cross bar and reported the unknown accessory attached to the cross bar could have something to do with vehicle codes being set. As of this date all the parts to install a transceiver have not arrived. The unknown accessory is just a mount and at the dealership inspection it has a ground wire, 14 gauge thhn, connected to a bracket. When the antenna is installed it must be grounded to frame. I'm including jpegs of antenna mount. Also I have supporting emails detailing when the parts will arrive to my po box and or street address. A transceiver has not been installed in the vehicle! There has not been any electrical connection to the battery/vehicle! |
| Category | Electrical System, Fuel/propulsion System, Power Train |
| Date | Apr 12, 2019 |
| State | OR |
| Description | Vehicle returned today for the third time. Same issues: will not come out of park, 10 warnings. Let vehicle run about 15 minutes, turn off, go inside for about 15 minutes, restart vehicle, 7 warnings and now can get into drive. One added issue: at the dealership when closing the door there is several beeps indication the key is still inside the vehicle. The keyfob is not in the vehicle or anywhere near!! Vehicle stationary in garage at home. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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Im purchasing a 2019 Honda passport I’ve had issues with the back seat seat cover since ive had it two occasions they’ve said ordered new seat cover when they finally said part was in again and at that time my passport was having transmission problems they said my passport needed transmission oil service and that came along with update too cost me over 400. Dollars tranny wasn’t even ready for that service if it went by the milage and they said they completed the repair to seat which they they repaired it with a ziptie. My frt seat has the same problem took that in as well and they seem to forget to fix it. Also my steering wheel and visor has issues supposedly they ordered parts but it’s been over two months and haven’t heard from them . My steering assist. And components are working properly as I told the service guy he said that once they replace steering issue it should fix that problem .also had a blowout on one of my tires and told him he said really with no concern but there’s a recall on tires