2018 Infiniti QX60 Problems and Top Complaints – Is Your Car A Lemon?

Electrical system, brake, engine and powertrain issues among the top complaints received by the NHTSA from vehicle owners

Updated on Author: Brian Jones

Updated on Author: Brian Jones

There’s no lack of luxury crossovers to choose from, but the 2018 Infiniti QX60 seems to gain a lot of popularity. Not only does this model have a lot of space, but the newest lineup is marketed by saying “innovation runs in the family.” Sadly, the innovations and technology have done nothing for the defective powertrain, faulty service brakes, failing electrical system or malfunctioning engine.

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NHTSA Complaints for the 2018 Infiniti QX60

Complaint CategoryNumber of Complaints
Power Train
Service Brakes
Electrical System
Unknown Or Other
Air Bags
Fuel/propulsion System
Seat Belts
Service Brakes, Hydraulic

Problems with the Transmission

Most luxury vehicles ensure that owners have access to high-end technologies and reliable components. This is especially true when looking at the vital aspects located underneath the hood, such as the transmission. However, Infiniti failed on this front completely.

One Edmunds review states, “Just bought 2018 QX60 it’s been month had transmission problem cooling fan and some other problems that they can’t figure out where that new humming sound coming from it’s been over a month sitting at dealerships think twice before buying INFINITI.”

While the manufacturer has said nothing about these situations, it’s clear that something was created wrong. After all, a new luxury crossover shouldn’t face any problems, let alone the amount this owner dealt with. When all was said and done, the driver was left to deal with a persistent humming sound, with no end in sight. It serves as a constant reminder that this model is a dud.

Problems with the Brakes

The service brakes are designed to stop the vehicle before an accident occurs, so everything must operate at top levels, especially when paying a premium price for a luxury model. However, that’s not the case with this Infiniti crossover.

Another Edmunds user says, “Purchased my 2018 LEMON on Oct 25, 2017. Made several attempts with Infiniti to resolve my solution.Nothing yet. Thus far my 2018 QX 60 has had New brakes, Resurfaced rotors, New wheel bearings and a strange vibrating noise. Yes 2018 brand new SUV no miles, Seems as tho[ugh] every-time I take a trip I return home and need service. Then Joe S. the manager had the NERVE to try to trade a 2017 model and wanted me to actually pay 5k, because the model I have they don’t have any in stock LOL! As if I would pay for a replacement. The LEMON I bought needs to be sent to the junk yard and scrapped for parts. Seems as tho[ugh] Infiniti can’t stand behind their name. I have contacted the BBB as well as consumer affairs. I’ll post the update as I have an inspection appointment from consumer affairs soon. If you’re looking to purchase from Ray Catena in Edison you may want to think twice, just incase you buy a lemon they will give you the run around. Had my car for 9 months.”

Again, these issues began immediately after purchase. There’s even a massive recall for the brakes on this model. NHTSA Campaign Number 19V807000 affects almost 400,000 vehicles and illustrates that the anti-lock brake system actuator pumps can allow fluid to leak onto the circuit board, which could lead to a fire. If Infiniti was hoping to destroy the evidence of this lemon car, this won’t be enough to succeed. In fact, owners have caught on and are ready to fight back. Innovation might run in the family, but loyal customers are jumping ship for other competing brands after dealing with this model. It turns out that the Infiniti family is getting quite smaller as a result.

Problems with the Electrical System

What doesn’t the electrical system run? It’s part of every component in a modern vehicle and must be running correctly for the perfect ride. As one would assume, Infiniti didn’t get any part of this correct either.

Take a look at this Edmunds review. “Got my QX60 2018.Has problems a week later. Engine light come off, FEB system turn off itself and auto start did not work for 3 days.So many electrical problems.Within a month, made trip to dealer 4 times.They can’t solve problems.”

This is one area that Infiniti doesn’t seem to be covering up its tracks. The automaker does have some communications related to the electrical system, even if they are superficial. For example, Service Bulletin #ITB18-040c discusses a software update needed to fix infotainment issues. While these concerns can be a nuisance, customers would rather talk about the major complaints plaguing this model. Sadly, those are things not discussed in this family.

Problems with the Engine

Finally, a look at the engine results in the same pattern that’s already been established. It should come as no surprise to learn that customers are battling just as many engine troubles.

Just like this Edmunds user. “In the 12K miles of ownership I had the following warranty repairs: Engine Fan Replaced, Telematics Unit Failure Replaced, Computer for Vehicle Replaced, SD card holder for the map replaced, two eccentric bolts replaced when alignment couldn’t be aligned, and there was a minor engine repair under warranty.”

It appears this vehicle spent more time in the shop than on the road. Here’s another engine-related issue to consider. Service Bulletin #ITB13-052b states that some people struggled to get the intelligent key to be detected. Because of this, those owners weren’t able to start their car engine, without the dealer resolving the problem. For the price of this premium SUV, owners expect that Infiniti will actually treat them as “family,” but this is kinship no one would wish for. It’s time to be adopted into a different family.

Your Lemon Law Legal Rights

Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Infiniti pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.

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Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today!  There is no charge unless we win.

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Brian Jones

About the Author:

Brian Jones spent more than 30 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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