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There’s no lack of luxury crossovers to choose from, but the 2018 Infiniti QX60 seems to gain a lot of popularity. Not only does this model have a lot of space, but the newest lineup is marketed by saying “innovation runs in the family.” Sadly, the innovations and technology have done nothing for the defective powertrain, faulty service brakes, failing electrical system or malfunctioning engine.
Click on other model year to view more problems: 2022 2020 2019
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NHTSA Complaints for the 2018 Infiniti QX60
| Complaint Category | Number of Complaints |
|---|---|
| Power Train | |
| Service Brakes | |
| Electrical System | |
| Unknown Or Other | |
| Engine | |
| Seats | |
| Air Bags | |
| Suspension | |
| Visibility:sun/moon Roof Assembly | |
| Seat Belts |
Problems with the Transmission
Most luxury vehicles ensure that owners have access to high-end technologies and reliable components. This is especially true when looking at the vital aspects located underneath the hood, such as the transmission. However, Infiniti failed on this front completely.
One Edmunds review states, “Just bought 2018 QX60 it’s been month had transmission problem cooling fan and some other problems that they can’t figure out where that new humming sound coming from it’s been over a month sitting at dealerships think twice before buying INFINITI.”
While the manufacturer has said nothing about these situations, it’s clear that something was created wrong. After all, a new luxury crossover shouldn’t face any problems, let alone the amount this owner dealt with. When all was said and done, the driver was left to deal with a persistent humming sound, with no end in sight. It serves as a constant reminder that this model is a dud.
Problems with the Brakes
The service brakes are designed to stop the vehicle before an accident occurs, so everything must operate at top levels, especially when paying a premium price for a luxury model. However, that’s not the case with this Infiniti crossover.
Another Edmunds user says, “Purchased my 2018 LEMON on Oct 25, 2017. Made several attempts with Infiniti to resolve my solution.Nothing yet. Thus far my 2018 QX 60 has had New brakes, Resurfaced rotors, New wheel bearings and a strange vibrating noise. Yes 2018 brand new SUV no miles, Seems as tho[ugh] every-time I take a trip I return home and need service. Then Joe S. the manager had the NERVE to try to trade a 2017 model and wanted me to actually pay 5k, because the model I have they don’t have any in stock LOL! As if I would pay for a replacement. The LEMON I bought needs to be sent to the junk yard and scrapped for parts. Seems as tho[ugh] Infiniti can’t stand behind their name. I have contacted the BBB as well as consumer affairs. I’ll post the update as I have an inspection appointment from consumer affairs soon. If you’re looking to purchase from Ray Catena in Edison you may want to think twice, just incase you buy a lemon they will give you the run around. Had my car for 9 months.”
Again, these issues began immediately after purchase. There’s even a massive recall for the brakes on this model. NHTSA Campaign Number 19V807000 affects almost 400,000 vehicles and illustrates that the anti-lock brake system actuator pumps can allow fluid to leak onto the circuit board, which could lead to a fire. If Infiniti was hoping to destroy the evidence of this lemon car, this won’t be enough to succeed. In fact, owners have caught on and are ready to fight back. Innovation might run in the family, but loyal customers are jumping ship for other competing brands after dealing with this model. It turns out that the Infiniti family is getting quite smaller as a result.
Problems with the Electrical System
What doesn’t the electrical system run? It’s part of every component in a modern vehicle and must be running correctly for the perfect ride. As one would assume, Infiniti didn’t get any part of this correct either.
Take a look at this Edmunds review. “Got my QX60 2018.Has problems a week later. Engine light come off, FEB system turn off itself and auto start did not work for 3 days.So many electrical problems.Within a month, made trip to dealer 4 times.They can’t solve problems.”
This is one area that Infiniti doesn’t seem to be covering up its tracks. The automaker does have some communications related to the electrical system, even if they are superficial. For example, Service Bulletin #ITB18-040c discusses a software update needed to fix infotainment issues. While these concerns can be a nuisance, customers would rather talk about the major complaints plaguing this model. Sadly, those are things not discussed in this family.
Problems with the Engine
Finally, a look at the engine results in the same pattern that’s already been established. It should come as no surprise to learn that customers are battling just as many engine troubles.
Just like this Edmunds user. “In the 12K miles of ownership I had the following warranty repairs: Engine Fan Replaced, Telematics Unit Failure Replaced, Computer for Vehicle Replaced, SD card holder for the map replaced, two eccentric bolts replaced when alignment couldn’t be aligned, and there was a minor engine repair under warranty.”
It appears this vehicle spent more time in the shop than on the road. Here’s another engine-related issue to consider. Service Bulletin #ITB13-052b states that some people struggled to get the intelligent key to be detected. Because of this, those owners weren’t able to start their car engine, without the dealer resolving the problem. For the price of this premium SUV, owners expect that Infiniti will actually treat them as “family,” but this is kinship no one would wish for. It’s time to be adopted into a different family.
Your Lemon Law Legal Rights
Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Infiniti pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.
Complaint Data
| Category | Electrical System |
| Date | Nov 02, 2022 |
| State | WA |
| Description | The windshield wipers quick working while in a rainstorm, more than once. They will stall out and then start again with up to a minute in between. The vehicle can be inspected before repairs. The safety of everyone in and outside the vehicle is compromised significantly, with visibility while driving on all roads and freeways. The vehicle is going into the dealer and there is a current recall affecting this vehicle. Just not my vin. No other inspections at this time. No warning signals of any kind. I am completely scared to drive it as it rains here often. The closest dealer is an hour away and I will have to drive it there. It has happened multiple times. |
| Category | Air Bags, Electrical System |
| Date | Oct 14, 2022 |
| State | VA |
| Description | To whom this may concern. My vehicle middle console is completely out. My radio no longer powers on. The a/c runs continuously however I'm unable to control any functions including my defrosts. Therefore as the weather is getting colder I'm not able to activate the defrost so my front window fogs up clearing my view I'm able to utilize my wipers wisely. Last for not least my abs air bag light comes on and then continues to flash throughout my commutes. I'm not understanding why am I being told that I'll be the one responsible for the bill.. This situation was and clearly is nothing to do with my actions. |
| Category | Suspension |
| Date | Sep 28, 2022 |
| State | GA |
| Description | The contact owns a 2018 infiniti qx60. The contact stated while driving 25 mph and making a left turn, the contact stated that the rear of the vehicle was vibrating and shuddering. The contact stated that the vehicle failed to accelerate as needed. The vehicle was taken to the dealer and the contact stated that rear electric coupling needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and a case was filed. The failure mileage was 92,000. |
| Category | Power Train |
| Date | Sep 15, 2022 |
| State | GA |
| Description | The contact owns a 2018 infiniti qx60. The contact stated that while driving 40 mph or at slower speeds, the all-wheel drive (awd) failed to function as designed, causing the passenger's side rear tire to spin. The contact stated that the vehicle was hesitating while attempting to accelerate. There were no warning lights illuminated. The contact took the vehicle to the dealer and was informed that the rear-end electric coupling needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure however, the vehicle was not covered under recall or tsb. The approximate failure mileage was 94,000. |
| Category | Engine, Power Train, Unknown Or Other |
| Date | Sep 03, 2022 |
| State | NY |
| Description | I purchased my 2018 qx60 in 2021 at competition infiniti as a certified pre-own vehicle. I soon began to hear a rattling noise and the steering wheel would vibrate a little. I brought the vehicle back to the dealer several times with this complain and they keep telling me that their is nothing that the can do for me because that's the way the vehicle is built. The noise as I was told is common in qx60 models and that I'm not the only person that has complained about it. I told him that I don't expect for a ,000+ luxury vehicle to sound that. They also explained to me that it was something that was built in the vehicle to help with fuel efficiency. I think he called it a droner or something like that. I love the look my vehicle but I hate driving my vehicle because of this noise. I filed a complaint with infiniti consumer service as well, who instruct me to have the fail inspected by another infiniti dealer to make sure the dealer is not refusing to fix the problem. I am disgusted that a vehicle that I purchased at an infiniti dealer is sounding like this. If you can provide any help in this matter, it would be greatly appreciated. |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Apr 27, 2022 |
| State | CA |
| Description | The contact owns a 2018 infiniti qx60. The contact stated while driving 40 mph, he heard an abnormal sound. The contact stated no warning light was illuminated. The contact was able to park at a nearby parking lot and noticed that the sunroof panel had shattered. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not repaired. The contact then towed the vehicle to infiniti at hgreg monrovia (821 e central ave, monrovia, ca 91016: (626) 275-1385) and was informed that the sunroof panel had to be impacted with an object to shatter. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 61,000. The sunroof of my vehicle exploded while driving on the 105 freeway from the airport area in los angeles.. I also just found out there is a class action law suit. This was extremely dangerous. My life was at risk and order drivers on the freeway. Please don't let infinity get away with murder. Sunroof on the vehicle exploded while driving on the 105 freeway from the airport area in los angeles.. Consumer also found out there is a class action law suit. |
| Category | Seat Belts |
| Date | Mar 24, 2022 |
| State | NY |
| Description | The contact owns a 2018 infiniti qx60. The contact stated that while operating the vehicle with the front driver's side or front passenger's side seat belts unlocked, the seat belt not secured message would display on the instrument panel without the audible chime. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage was 32,000. |
| Category | Power Train, Steering |
| Date | Nov 05, 2021 |
| State | TX |
| Description | Vehicle purchased oct 23, 2021. Same day of purchase the vehicle displayed steering issues and acceleration issues. Vehicle difficult to steer and accelerate or push the pedal to make the vehicle go forward which has caused pain and stress to my arm and leg. Returned vehicle back to dealer next business day and the service center denies any mechanical issue with vehicle upon their alleged vehicle diagnoatic although the service man agreed and confessed to both myslef and the salesman that the vehicle has an issue that is not showing on the diagnoatic based on the service guy driving the vehicle himself. The dealerahip refuses to acknowledge that they sold me a defective 2018 infiniti qx60 with 22,000 miles that feels to have transmission malfunction and steering malfunction. Vehicle sold to me faulty as a lemon and I a feel useless with a vehicle unsafe and uncomfortable to drive on the road. |
| Category | Engine |
| Date | May 12, 2021 |
| State | NY |
| Description | This problematic infiniti qx60 had failed once again while I was on the highway. It's just dead and the engine refused to start. I had to call the tow truck to drop off at the kings infiniti auto shop for repair. First, it was a huge inconvenience that they couldn't take a look at the vehicle until a week later. Second, no one ever offered me a loaner car to take home and has still denied this request. We depend on this for work and school. Third, just today I was informed by the infiniti technician that I would be responsible for the repair fees of ,000 due to engine failure! Seriously?! This is absolutely ridiculous and I have never heard of it from anywhere. To me this is totally unacceptable and I strongly believe it is the manufacturer guilty of the car issues and suspecting this is a car dealer fraud. ,000 repair cost is ridiculously high, you could put down a down payment for a condo or to buy a lower grade nissan sendra. I am extremely disappointed at the unreliability of this vehicle and the company in general. I've been leasing vehicles from numerous car brands for the last 10 years and have never experienced an issue even remotely tedious and frustrating as this. We've already dealt with the minor issues ourselves but how could we be expected to be responsible for an engine failure that isn't our fault? As I had mentioned above, I have regularly kept up the maintenance schedule as listed on the car manual for all types of oil change, changing engine filter, etc. I'm attaching all the receipts we could find for the maintenance services that were done from the last couple of years. It is impossible that the engine could fail due to "lack of maintenance". |
| Category | Power Train |
| Date | Jan 08, 2021 |
| State | CT |
| Description | Ii bought this vehicle in 2019 with 16k on it they replaced the transfer case, with 73k on it I had to replace same transfer case again, now with 93k its has leaked again. This is a expensive venture as 4 other vehicle owners are suffering with the same problem |
| Category | Service Brakes |
| Date | Jan 21, 2020 |
| State | NY |
| Description | Tl* the contact owns a 2018 infinity qx60. The contact received notification of a manufacturers recall in regards to the brakes however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The unknown dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and were not able to confirm when the parts were to become available. The contact had not experienced any failures. Vin tool confirms parts not available. |
| Category | Service Brakes, Service Brakes, Hydraulic |
| Date | Jan 14, 2020 |
| State | AR |
| Description | Tl* the contact owned a 2018 infiniti qx60. The contact stated that while driving at an unknown speed in rain weather conditions, negotiating a curve, the contact lost control and the vehicle crashed into an embankment. The contact could not tell whether the a brake failure caused the crash. All the air bags deployed. All the passengers wore seat belts. The six passengers sustained injuries that required medical attention. The contact, who was the driver, sustained a concoction, sprained his left knee, a blood filed cyst was found on the left kidney, unspecified back and neck injuries. The front passenger sustained a bruised liver, bruises on her right arm, bruises on her right leg and thigh, back and neck injuries and concoction. The rear driver side passenger in the second row, sustained neck and back whiplash. The center passenger in the second row sustained neck and back whiplash, the rear passenger in the second row sustained neck and back whiplash. The rear passenger on the third row, a 5-year old, in a booster seat, sustained cuts and bruises on the right side of her face, and also sustained neck and back injuries. A police report was filed. The report number was not provided. The vehicle was totaled and was towed to a tow yard. The dealer was not called at the time of the accident. The manufacturer was not made aware of the failure. The contact later received notification of nhtsa campaign number: 19v807000 (service brakes, hydraulic) the failure mileage was approximately 30,000. The vin was not provided. *dt vin unknown *jb *tr |
| Category | Service Brakes |
| Date | Jan 08, 2020 |
| State | TN |
| Description | Tl* the contact owns a 2018 infiniti qx60. The contact received notification of nhtsa campaign number: 19v807000 (service brakes, hydraulic). The contact stated the abs warning light was illuminated. The contact stated that murfreesboro volkswagen (located at 2203 nw broad st, murfreesboro, tn 37129, (615) 653-4694) exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage as unknown. |
| Category | Service Brakes |
| Date | Dec 13, 2019 |
| State | FL |
| Description | Tl* the contact owns a 2018 infiniti qx60. The contact received notification of nhtsa campaign number: 19v807000 (service brakes, hydraulic). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called infiniti of mobile (located at 1147 e i65 service rd, mobile, al 36606, 251-732-4849) and was informed that they were ordering the parts; however, vehicles with the abs warning indicators illuminated would be repaired first. The manufacturer was informed and confirmed what was told by the dealer. The contact stated that he saw an unknown indicator illuminate intermittently; however, he was unable to verify which indicator. The approximate failure mileage was 1,408. |
| Category | Seats, Unknown Or Other |
| Date | Nov 27, 2019 |
| State | TX |
| Description | The driver seat on this vehicle is loose. It rocks when I drive. The vehicle is still under warranty; however, the manufacturer/dealership has not resolved this issue. I have reported several concerns regarding this vehicle. |
| Category | Fuel/propulsion System, Seats, Unknown Or Other |
| Date | Nov 22, 2019 |
| State | TX |
| Description | I purchased this vehicle as a new vehicle. Shortly after purchasing the vechicle I began to hear rattling and noises. I took the vehicle to the dealership and they refused to offer assistance. The manufacturer did assist. They sent an inspector in to review the vehicle and they gave me compensation for my numerous service visits. However the rattling remains. Additionally the driver seat moves back and forth and mg gas tank is loose. |
| Category | Electrical System, Service Brakes |
| Date | Sep 03, 2019 |
| State | NY |
| Description | Electrical systems failed (including abs sensors). Breaks would not function (could not depress breaks). Wife and 6 yo son in car were lucky to not have been killed as car rolled onto busy road. Told by dealer that abs system malfunctioned |
| Category | Power Train |
| Date | Sep 03, 2019 |
| State | IL |
| Description | The transmission started shuttering in the 20-25 mph range on 8/16/19. I took it in for service the next day and they replaced the transmission control valve on 8/23. The shuttering returned on 9/1 and now occurs between 20 to 60 mph. This issue occurs during highway or street driving. Vehicle has 31k plus miles |
| Category | Service Brakes |
| Date | Jul 26, 2019 |
| State | OH |
| Description | I previously leased the qx50 and had no issues with that vehicle. We traded it in for more room and upgraded to the qx60. Brakes began squealing intermittently 6 months after leasing (leased brand new in june 2018) and took it to the dealership we leased it from. The squeal occurs when driving in reverse during application of the brakes. (my husband believes its an issue with the calipers.) we were told that there was nothing wrong with the brakes. At the second service department (serviced in july 2019 since the squealing has gotten much worse) I was handed a "service bulletin" saying that the noise is normal, and no service action is necessary (see attached bulletin for more details). I contacted the infiniti consumer affairs group and filed a complaint. I was told today (7/26/19) that there was no course for vehicle replacement or repairs and there was nothing they could do at this time. I have done my research on infiniti vehicles and there are repeated issues with brakes on different makes and models. One was a severe accident in 2012 where the brakes faltered on a qx56 and 3 family members were killed. Infiniti was held liable and paid m. Another more recent class action lawsuit (2016) has been filed on the qs50 by an individual in california, that claims he has had numerous brake issues (see case no. 2:16-cv-07378) with no resolution with infiniti. In this particular claim, it sites a 2014 litigation over defective brakes that were causing brake failure in multiple models. No other details were available on the 2014 litigation. What can the nhtsa do to either take infiniti off of american roads until the issue is resolved or take serious action against infiniti to force them to provide their drivers with safe braking systems? |
| Category | Power Train |
| Date | Mar 29, 2019 |
| State | IL |
| Description | Tl* the contact owns a 2018 infiniti qx60. The contact stated that he drove and parked the vehicle in his home garage. Later on, the contact went into the garage and found that the vehicle had rolled backwards. The vehicle was up against the inside of the garage door. There were no warning indicators illuminated. The contact called infiniti of naperville (1550 w ogden ave, naperville, il 60540, (630) 241-3000), but the showroom manager refused to assist. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 10,830. |
| Category | Structure:body |
| Date | Feb 13, 2019 |
| State | AL |
| Description | Driving the vehicle with the sunroof open and it made a loud noise sounding like a gun shot. The loud gun shot noise occurred a second time then the glass in the roof just exploded. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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