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High-end cars are driven by professionals that demand an exceptional ride, which is why many choose the 2018 Infiniti Q60. The newest lineup claims to offer the “luxury of performance,” but owners are struggling to find the luxury or the performance in this model. From defective air bags to a faulty electrical system and malfunctioning steering, this opulent model might look stylish, but it’s just an expensive insurance claim on wheels.
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NHTSA Complaints for the 2018 Infiniti Q60
| Complaint Category | Number of Complaints |
|---|---|
| Steering | |
| Air Bags | |
| Unknown Or Other | |
| Wheels | |
| Electrical System | |
| Engine | |
| Suspension | |
| Steering: Steering Wheel/handle Bar |
Problems with the Air Bags
Air bags are designed to keep occupants safe during an accident, but this vital safety equipment can pose more danger when the system is defective. That’s precisely what happens with this luxury model.
One NHTSA complaint states, “The contact owns a 2018 Infiniti Q60. While driving 45 mph, the passenger side air bag deployed without warning or an impact occurring. The passenger seat was not occupied at the time. The vehicle was taken to [dealer] where the contact was informed that there was a small tear in the plastic splash guard underneath the vehicle, which could have triggered the air bags to deploy. The dealer stated that the repair would not be covered under warranty. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 37,100.”
Air bags shouldn’t go off simply because of a minor incident that doesn’t result in any impact, especially not something as small as a tear in a splash guard. This probably didn’t even occur at the same time; it was just used as an excuse for the dealer to charge for a repair. The automaker failed to take any responsibility for this instance, which is quite disappointing. After all, no one wants to pay a premium price for a vehicle that deploys its air bags when someone sneezes on it.
Problems with the Electrical System
When a fault occurs within the electrical system, it can be seen in multiple ways. Some are annoying, while others can cause an accident.
We see a dangerous situation with this NHTSA review. “My car is brand new and was purchased on 12/26/2017. 12/27: After a 3+ hour drive with 350~ miles on the car at this point, an indicator light with a steering wheel and exclamation point lit up the dash and the steering wheel locked up and became extremely hard to turn. I pulled over, turned my car off and waited about 5 minutes and crank it back up and the light was gone. 1/5: Approximately 650+ miles on the car, it happened again – steering got extremely tight and hard to maneuver; I pulled over and repeated the same off/rest/on process!!! It happened 3 more times in the course of that hour. Infiniti sent a tow truck to pick it up on 1/5 from my home and still have not been replicate or get some resolve on the issue. I am frightened because I was truly blessed to be in an area each of the 5 times to get to safety. That may not always be the case. I am even more mortified that my car doesn’t even have 1,000 miles on it and it’s causing a severe issue already. The service team at [dealer] are working diligently on it but as of yet have not been able to figure a solution which is more petrifying.”
That’s a scary situation that no one wants to deal with. This Infiniti model struggles with electrical issues and even suffers from a massive recall affecting more than one million vehicles. NHTSA Campaign Number 19V654000 states that the back-up camera might lose its image, leaving people in the dark while backing up. As customers attempt to make the image show up, they are in danger of an accident. Thankfully, the air bags aren’t deploying when customers put the car in reverse – yet!
Problems with the Steering
While a steering issue was referenced above when discussing the electrical system, there are even more complaints about these components.
Just look at this NHTSA comment. “Loss of steering control while driving 2018 Infiniti Q60S Red Sport. After a search online, I found that this problem has been predicted with the drive-by wire or steer-by-wire system. (Direct Adaptive Steering System).Mileage at time of event approx. 2,252 miles.Dry roads, no rain, overcast, about 70 degrees. Speed at time of steering failure between 65 and 70 mph. Road straight. Driving in right lane of three lane, same direction traffic. Steering suddenly and immediately changing from normal to what initially felt like both front tires completely flat. Quickly realized it was not flat tires but rather a sudden and complete loss of steering control. Much worse than flat tires.Warning light on dash. I had almost no reaction on the steering wheel. Once parked, I turned the car off and waited a few seconds and turned it on again. Warning light off. I moved the car and it behaved normally. As if it never happened.”
It seems that the steering system can’t decide what it wants to do. Certainly, this model hasn’t exhibited any luxury or performance as suggested by the automaker. In fact, according to Service Bulletin #PC609 2018 Q60 E, some Q60 models were placed on a sales hold due to some concerns with the electronic power steering system. Basically, this means that some models were forced to sit on the dealer lot because the system was that defective. That’s a tell-tale sign that this is the poster child for a lemon car.
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Complaint Data
| Category | Engine |
| Date | Jan 13, 2023 |
| State | TX |
| Description | The infiniti q60/q50 has issues with the accessory belt. The belt is known to break without any warning or major signs of wear and tear. When the belt breaks it makes the car difficult to drive and poses a safety risk. This issue affects the 2017-2022 models. When the belt break it causes additional problems such as faulty water pumps, and engine over heating leading to major engine problems. These cars should have been recalled years ago. Drivers on social media have reported the problem with less that 10000 miles and up. |
| Category | Steering, Unknown Or Other |
| Date | Jan 09, 2023 |
| State | AZ |
| Description | Something is malfunctioning in the steering of this car... About a month ago I was driving my car and noticed it would not accelerate, it kept stalling but not shutting off, as well as it was swerving on it's own with the slightest bumps in the road, and I am not able to control the steerring. I called the service dept. At colter infiniti in mesa az where I purchased it and they towed it to their service center. They said that the battery was dead which caused the cams malfunction, they replaced the battery(infiniti battery) fixed the cams and I picked up my car. At first it seemed to function normally, the next day I drove to work and noticed it still swerving whenever I would drive on any uneven pavement or try to switch lanes and have to cross over any bumps, the car will oversteer. This happens at speeds higher than 35-40 mph however, it happens under 35-40, but is controllable... I also took it to another infiniti dealer infiniti on camelback, and they checked everything and said I should lower the tire pressure, I lowered them to 31(35 is recommended) and it still continues. I have checked car forums and they are saying it could be the direct adaptive steering(das) , I asked the service department at camelback to check that and they said they ran all tests and couldn't find a fault. No warning lights or codes come on, and dealer can't find the fault. I believe this issue is a computer failure and it will not throw a code since it is not a part or mechanical issue, it is computer issue. I also asked them to reset my computer and they said that wasn't necessary. I have reported this issue with infiniti consumer affairs, I feel this car is a danger if I drive faster than 35-40 mph as it becomes uncontrollable. |
| Category | Steering, Suspension, Wheels |
| Date | Sep 09, 2021 |
| State | WA |
| Description | There seems to be an issue with my 2018 infiniti q60 and I am not the only one. My allignment is perfect and my tires are new but the vehicle still tends to wander on the freeway which feels very unsafe and dangerous. I have spoken to others with this vehicle and they also have the same issue. Nobody can figure out what it is but it makes the car very uncomfortable to drive because you are constantly trying to steer the car back in its lane. Please do a recall in this vehicle before somebody gets seriously hurt out in the road. This is the luxe 3. 0t edition and ive heard the same complaints on the sport model aswell. We know for a fact that a new vehicle like this, especially stock with very low miles should not drive like this. This is could be a huge potential liability to the nissan/infiniti company. |
| Category | Unknown Or Other |
| Date | Jun 07, 2021 |
| State | AL |
| Description | I was driving down i59 just north of hattiesburg ms with no one around me or going over an overpass when my sunroof exploded. There is no chance it was hit with anything, there was no one in front of me and no one beside me and no structures overhead. I was driving with cruise control on and not changing lanes or swerving. My wife was driving behind me and witnessed the event, glass just exploded from the top of the car. There is no chance anything hit it. |
| Category | Air Bags |
| Date | Dec 05, 2019 |
| State | CA |
| Description | Tl* the contact owns a 2018 infiniti q60. While driving 45 mph, the passenger side air bag deployed without warning or an impact occurring. The passenger seat was not occupied at the time. The vehicle was taken to infiniti of bakersfield (5200 gasoline alley dr, bakersfield, ca 93313, (661) 617-2020) where the contact was informed that there was a small tear in the plastic splash guard underneath the vehicle, which could have triggered the air bags to deploy. The dealer stated that the repair would not be covered under warranty. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 37,100. *ln *dt*jb *dl |
| Category | Wheels |
| Date | May 16, 2019 |
| State | FL |
| Description | Was told my service advisor that I need new tires at less than 20,000 despite having them rotated, balanced and/or aligned on a regular basis at dealer. Ride is extremely loud and tires sway erratically at slightest deviation in pavement. Reviews state that these tires often bubble up and explode causing a serious safety issue. |
| Category | Unknown Or Other |
| Date | Mar 08, 2019 |
| State | FL |
| Description | Co levels (exhaust fumes) being detected inside the cabin when operating vehicle. Co level increase directly correlated to acceleration (wide open throttle). Co levels recorded as high as 19ppm with ac on, windows closed, and recirculate on within 1/2 hour. Direct correlation observed via co detector, and levels drop immediately when recirculate is switched to fresh. |
| Category | Air Bags |
| Date | Feb 05, 2019 |
| State | MN |
| Description | Tl* the contact owns a 2018 infiniti q60. While driving approximately 60 mph, the contact drove over black ice and lost control of the vehicle. The vehicle struck the median on the highway. None of the frontal or side air bags deployed. A police report was filed. The vehicle was towed by the insurance company to a body shop. The contact was taken to the hospital by a family relative, treated for his injuries, and released. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 3,900. *dt |
| Category | Steering |
| Date | Dec 06, 2018 |
| State | TX |
| Description | Loss of steering control while driving 2018 infiniti q60s red sport. After a search online, I found that this problem has been predicted with the drive-by-wire or steer-by-wire system. (direct adaptive steering system) mileage at time of event approx. 2,252 miles. Dry roads, no rain, overcast, about 70 degrees. Speed at time of steering failure between 65 and 70 mph. Road straight. Driving in right lane of three lane, same direction traffic. Steering suddenly and immediately changed from normal to what initially felt like both front tires completely flat. Quickly realized it was not flat tires but rather a sudden and complete loss of steering control. Much worse than flat tires. Warning light on dash. I had almost no reaction on the steering wheel. Once parked, I turned the car off and waited a few seconds and turned it on again. Warning light off. I moved the car and it behaved normally. As if it never happened. . I have experienced loss of power steering. This was far worse. With normal loss of power steering, in my experience, you have a heavy and sluggish response to steering. But it is a response, nonetheless. Unnerving, yet you do not feel a complete loss of control. In this situation, I did not know if I would be able to effect the car at all. It was very different than loss of power steering. It was a complete loss of control. If this failure had happened in most any other driving condition, it may very well have resulted in a catastrophic event. If needed, I would not have been able to make any evasive moves. The recall states: "may cause the warning lamp to illuminate and the eps to go into fail-safe mode and increase driver steering effort." this statement grossly understated the danger. I doubt I could have navigated in any condition besides straight road. There is a far more serious problem here. |
| Category | Air Bags |
| Date | Nov 15, 2018 |
| State | GA |
| Description | Tl* the contact owns a 2018 infiniti q60. The contact stated that the air bag warning indicator illuminated while driving, which was a safety concern. The vehicle was taken to nalley infiniti marietta (located at 2020 cobb pkwy se, marietta, ga 30060, (404) 994-4328) and the air bag computer was reset, but the failure recurred. The vehicle was taken back to the dealer where the spiral cable assembly was replaced, but the failure recurred a third time. The vehicle was not repaired. The manufacturer was notified and provided case number: 33417833. The approximate failure mileage was 2,450. *dt see also voq 11151805 *bes *jb |
| Category | Air Bags |
| Date | Nov 15, 2018 |
| State | GA |
| Description | This is my second 2018 infiniti q60 with the airbag light coming on and staying on the dashboard took to the dealership 3 time all they do is reset the computer and the airbag light goes off the dashboard see also voq 11151812 *bes |
| Category | Steering: Steering Wheel/handle Bar |
| Date | Oct 19, 2018 |
| State | FL |
| Description | 2018 infiniti q60. Consumer writes in regard to defective steering wheel. *as the consumer stated the steering wheel pulled to the right. *js |
| Category | Electrical System, Steering |
| Date | Apr 16, 2018 |
| State | CA |
| Description | I was driving on the freeway saw something on my lane so I try to avoid it by changing lane but my wheels locked and power steering sign came on so I ended up driving over an object. I forced my wheel to the emergency lane safely after vehicles zooming by me on both lanes and to a complete stop. Shut the vehicle off, exited the vehicle to see scratches on my bumper. It was rather hard for me to force the wheel due to my medical disability from the military. I didn't do a full inspection so went back into my vehicle turned the car on and the sign went away so I kept driving to my destination. While driving my vehicle didn't feel the same it kept steering to the right. The next couple days I get in my car started driving but it kept steering to the right so I stopped the vehicle and checked again to see that I had a flat tire running on run flats and scratched rims. So I take the car to the nearest dealership to find out that the car was on recall on january 18, 2018 and I had leased this car on march 21,2018. The dealership then told me they can fix the power steering problem and my tires but the scratches on the rims was my fault and I had to pay out of my own pocket. Remind you this vehicle was titled new with 14 miles to start off with when I leased the vehicle. The car never warned me of a flat tire or low tire pressure also a glitch in the system while on reverse. The reverse camera monitor will black out. Faulty back up camera. |
| Category | Steering |
| Date | Jan 14, 2018 |
| State | FL |
| Description | I leased an infiniti q60 on december 9, 2017. On december 15, as I was driving the car, the steering became extremely tight and the power steering warning light came on. I pulled over, turned the car off and back on and the steering was fine. I drove the car a short distance home and had it towed to the dealer. At that time the car had approximately 450 miles on it. The dealer replaced the entire power steering system and returned the car to me on december 30, 2017. On sunday, january 7, 2018, my daughter took the car. She was about 3 miles from home when the steering again became difficult and the power steering warning light came on. She pulled over but left the car running. Coincidentally, the same tow truck driver came and also confirmed that the power steering warning light was on and the steering wheel was impossible to move. After he shut the car off and turned it back on, everything was normal. The car was towed back to the dealer and I am waiting to hear from infiniti regarding the problem. The car now has less than 750 miles on it. I have video and photos of the light and steering wheel on my phone. I used my tablet to file this complaint. |
| Category | Electrical System, Steering |
| Date | Jan 11, 2018 |
| State | FL |
| Description | My car is brand new and was purchased on 12/26/2017. 12/27: after a 3+hour drive w/ 350~ miles on the car at this point, an indicator light with a steering wheel and exclamation point lit up the dash and the steering wheel locked up and became extremely hard to turn. I pulled over turned my car off and waited about 5 minutes and crank it back up and the light was gone. 1/5: approximately 650+ miles on the car it happened again- steering got extremely tight and hard to maneuver, I pulled over and repeated the same off/rest/on process!!! It happened 3 more times in the course of that hour. Infiniti sent a tow truck to pick it up on 1/5 from my home and still have not been able to replicate or get some resolve on the issue. I am frightened because I was truly blessed to be in an area each of the 5 times to get to safety. That may not always be the case. I am even more mortified that my car siena even have 1000 miles on it and it's causing a severe issue already. The service team at infiniti of tampa are working diligently on it but as of yet have not been able to figure a solution which is more petrifying. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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