2018 Dodge Ram 2500 Problems and Top Complaints – Is Your Car A Lemon?

Brake, electrical, fuel system, powertrain and steering issues among the top complaints received by the NHTSA from vehicle owners

By Brian Jones | Updated on

By Brian Jones | Updated on

When it comes to heavy-duty pickup trucks, the 2018 Ram 2500 has made a name for itself. While the automaker claims owners can “outdo anything you’ve ever done” with the new lineup, the reason this truck is so well-known has nothing to do with capability, but rather defects. This truck suffers from a poor electrical system, fuel system, powertrain, service brakes and steering system.

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NHTSA Complaints for the 2018 Dodge Ram 2500

Complaint CategoryNumber of Complaints
Service Brakes
128
Electrical System
54
Steering
35
Unknown Or Other
20
Power Train
18
Vehicle Speed Control
17
Engine
13
Forward Collision Avoidance: Automatic Emergency Braking
10
Suspension
10
Service Brakes, Air:antilock:abs Warning Light
5

Problems with the Electrical System

This heavy-duty model relies extensively on the need for a strong electrical system, but that’s not what owners find it’s equipped with.

Read this Edmunds review as one example. “We’ve had nothing but internment problems since we bought it. Problems include: trailer brake controller cutting power to brakes, loss of sound, seat memory, cruise control, exhaust brake, phone connection, navigation app, door locks, auto headlights, ignition. Truck has been to the shop 8 times for over 45 days total in the first year.”

While this is disturbing, what’s more alarming is NHTSA Campaign Number 18V332000, which states that the cruise control cannot always be canceled. Sadly, this problem affects nearly five million vehicles and poses a real threat. The issue stems from a short circuit in the wiring that must be repaired. Otherwise, the Ram 2500 can plummet out of control down the road. That’s certainly something most people have never done, further living up to the slogan.

Problems with the Fuel System

Whether owners are towing or hauling, it’s helpful to know that the fuel system is going to deliver the necessary power to the engine to keep the truck moving.

This NHTSA review states otherwise. “Pulled out into traffic and the gas pedal did not propel the truck and I was almost hit broadside. It’s like the gas pedal took 3-4 seconds to send fuel to the engine and caused the truck to just roll instead of propelling it down the road.”

Out of more than 140 communications among FCA regarding this truck, there’s nothing of value that can help repair the fuel system concerns. Instead, owners are left operating like a turtle when pulling out into traffic. But, slow and steady always wins the race, unless the turtle is pulling out in front of a tractor-trailer.

Problems with the Transmission

To tow and haul, the Ram 2500 must have a reliable powertrain that can handle anything thrown at it. Unfortunately, that’s not what most owners are experiencing.

One NHTSA complaint states, “New vehicle with 57 miles on odometer died while parked idling. Tried restarting vehicle, raw fuel running out of tailpipe. Towed to [dealer] for diagnosis. Found PCM bad. #7 injector being held open constantly. PCM replaced after 1 week wait for release from national backorder. Vehicle repaired and returned to service.”

This is only the start of the powertrain concerns. NHTSA Campaign Number 18V100000 states that the vehicle may rollaway on its own. This problem affects nearly 200,000 vehicles and the documentation indicates that pushing on the brake pedal while the engine is running and in Park can cause the Brake Transmission Shift Interlock pin to stick OPEN. When this happens, the transmission automatically shifts from PARK, even if the key is removed from the ignition or there is no foot on the brake pedal. Hopefully, it also rolls away slow and steady so owners have time to react before a collision occurs.

Problems with the Steering

Steering is another major concern for owners of the 2018 Ram 2500. It’s been an ongoing problem that doesn’t seem to get repaired.

Just look at this NHTSA complaint. “The contact owns a 2018 Ram 2500. The contact took the vehicle to [service center] for routine maintenance. The dealer informed the contact that the vehicle was included in the NHTSA Campaign Number: 19V021000 (Steering) and performed the recall repair. After the recall repair was performed, the contact took the vehicle to an independent mechanic to have the tires replaced and for an alignment. The mechanic informed him that due to the welding that was performed during the recall repair, they were unable to perform an alignment. The same dealer was contacted and informed him that the work they performed on the vehicle was approved by the manufacturer. The manufacturer was notified and the contact requested that they pay for the alignment due to the work performed on the vehicle. The manufacturer denied the requested and provided case number… The vehicle had not been repaired.”

It turns out that this is an ongoing problem for Ram 2500 owners. In fact, the NHTSA has opened an investigation (NHTSA Action Number: EA19004) into what’s happening with the recall repair that is causing further issues. At this time, the organization is looking into the long-term suitability of the recall remedy performed by the FCA and will update owners about the determination. It’s not often that vehicles suffer from this many recalls and then further investigations related to the recalls fixed improperly. It’s just one more way that Ram wants owners to “outdo anything you’ve ever done.”

Problems with the Brakes

With all of these defects glaring at owners, one of the most important safety systems in place remains the service brakes. Unfortunately, it’s also another system that is quite defective.

Here’s one last NHTSA review to read. “While driving to work on a state highway, the brakes on my vehicle failed. The vehicle is 10 months old and has ~8000 on it. The ABS activated while not applying the brakes. When I stepped on the brakes to slow the speed of the vehicle, the vehicle took much longer to slow down and or stop. After which, the ABS and traction control light came on. The light then began to come off and on without a pattern. The car was taken to the dealership and the ABS pump and ABS control module were replaced. This issue occurred without warning. If the conditions had been different, this loss in braking could have caused a serious accident.”

Again, the automaker fails to discuss any of the brake issues in-depth, probably in hopes of drawing any further attention to how much of a lemon this truck is. Instead, it leaves owners hanging, with multiple ways of causing an unintended collision. At this point, it might be best for customers to look for what’s already been tried and proven, rather than opting for a model that wants to “outdo” others. After all, reliable trucking is far better than out of control.

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Complaint Data

CategoryService Brakes
DateDec 06, 2022
StateCA
Description
Abs system failure. Dealer informed me that brake fluid leaked through manifold into the computer module causing abs system failure. Warning light on dashboard says abs traction control warning, electric braking system warning.
CategoryService Brakes
DateDec 05, 2022
StateGA
Description
Abs/traction control intermittently disables without abs/traction control while in poor weather conditions it creates a potential for an accident dealer told me I need a new hydraulic control unit service abs and service electronic braking system flash and traction control turns off
CategoryService Brakes
DateDec 04, 2022
StateCA
Description
The abs pump motor control unit failed. Part number 68143491-aa making the abs safety feature unusable. This is a know and common problem with this vehicle.
CategoryElectrical System, Service Brakes
DateDec 03, 2022
StateGA
Description
Service electronic brake system indicator came on while driving vehicle. Warning continued to go on and off numerous times randomly and still continues to do so. Took it to dealership to have problem addressed and service worker said this was his sixth 2018 ram 2500/3500 in his dealership to have the hydraulic control unit and anti lock brake module to malfunction. Fca should have a recall on this, but as of now they don't. Parts are back ordered and won't be in for months. Dealership told me it's fine to drive as is but I'd rather not take my chances. Please address this. Thank you very much.
CategoryService Brakes
DateDec 02, 2022
StateTX
Description
The abs on my vehicle malfunctioned and the warning lights appeared on about 8/1/2022. The mechanic pulled the error code c0020-01 abs pump motor control - general electrical failure. His research indicates the solution is to replace both the abs control module and the abs hydraulic control unit at the same time. As replacing one without the other seems to lead to additional unnecessary and costly repairs to the same part. After contacting every ram dealer in my area, there are no abs control modules available anywhere. I then checked the internet and it appears that the abs cm (part# 68347098ab) is not available anywhere with over 2500 on backorder at a single ram dealership in texas. It appears that there are many thousands of ram owners with the same problem and the lack of a replacement part is troubling. The abs system in vehicles is a basic safety feature and a malfuctioning abs will undoubable lead to crashes and possibly deaths. As a owner of an affected vehicle, I request that you investigate this problem and force ram to ensure that their vehicles are equipped with the basic safety features that are required by law.
CategoryService Brakes
DateDec 02, 2022
StateFL
Description
while traveling down a road in palatka, fl, going 70mph, I experienced my truck disengage from cruise control and violently lock up the rear tires during wet road conditions. Shortly after the cruise control disengaged, an intermittent abs and traction control light illuminated. After bringing my vehicle to a certified auto shop, I was informed that the abs pump (hydraulic control unit) oem part# 68143491ab was found to be at fault. I was told that the part would not be available until january 18th, 2023. After completing some research online, I found numerous people have reported the same problem I was having and also dealing with part delays. The anti-lock-brake and traction control systems are both integral to the safe operation of the vehicle. Without the systems functioning properly I put my life and others at risk. I hope this issue gets looked at seriously and can be resolved promptly. People's lives are at stake.
CategoryUnknown Or Other
DateDec 01, 2022
StateMI
Description
While having tires changed 3 different times a lug nut stud has broken off. None of the times was the nut cross threaded or over tightened. The broken stud piece turned out of the nut by hand and seem to have had a manufacturing defect in the metal. I have the broken pieces still. If there is a problem with the way the studs were manufactured they all could break off causing an accident
CategoryService Brakes
DateNov 25, 2022
StateTX
Description
Abs module failure replaced on 21 nov. 2021. Abs module failure second time back in for replacement on 21 nv. 2022.
CategoryElectrical System, Service Brakes
DateNov 22, 2022
StatePA
Description
Hcu failing. Blinks on display screen. Appears then disappears. When in cruise control and the hcu goes haywire, kicks cruise control off unexpectedly. When this occurs and the driver isn't expecting it, this causes panic because the vehicle rapidly slows down, nearly causing a vehicle collision if not prepared for it. I was almost rear ended due to this. Research on this failure would reveal this issue to be affecting 1000's of 2018 ram trucks to have this problem. My local dodge dealer advised I am approximately the 2500th person waiting on the part which is currently on backorder. Have been a police officer for 15 years, safe driver and this nearly caused an accident on 695 baltimore county, md during heavy traffic.
CategoryElectrical System
DateNov 21, 2022
StateNC
Description
A few weeks ago, the seat and steering wheel was so hot, I could hardley hold the steering wheel to drive. I immediately checked the controls for the heat, it was on and I turned off, it turns back on. I finally found a safe place to pull over and went to settings and made sure it was off. It automatically comes back on, then it wouldn't let me turn it off. Finally it switches to cool seats, then then fan is coming on wide open and I couldn't turn that off. I finally shut the truck down for a few minutes. Then restarted the truck, then the truck wouldn't go in drive, it was stuck in park. I kept working with the shifter and finally got it in drive. As soon as I pull back into traffic, the backup camera is on, the radio starts going crazy, going from station to station, I tried turning off the screen, it wouldn't turn off. Then all my phone contacts come up on the screen and then starts randomly calling people. I couldn't make it stop until I disconnected it from bluetooth. I finally made it home and shut the truck off, and disconnected the battery hoping to reset the entire system. The next day, same stuff, but different stuff. Doors locking and unlocking. Also, had to take off bluetooth again, because it starts talking and reading all my text messages. I love my truck, but it is driving me crazy, it's so distracting trying to keep it from doing all this crazy stuff. The steering wheel getting hot is crazy, I can't get nothing done sitting on the side of the road. Please help!!!
CategoryEngine
DateNov 21, 2022
StateCO
Description
Diesel truck computer system shuts down truck for minor def system error code to 5mph within 85 miles to get to a dealer to reset computer code. This will cause deaths from truck not going any faster than 5mph on freeway. Just because the def system sees an error and might cause a bit more exhaust, to shut down your truck in the middle of nowhere causing traffic nightmares and deaths is the most stupid rule the epa and mfgs follow. Epa and mfg needs new computer programming on all diesel trucks that have this. If anything, make the derate to 65 mph for 500 miles, far enough so folks can get home safely.
CategoryService Brakes
DateNov 21, 2022
StateTX
Description
Hcu is malfunctioning. Loss of abs. This has been checked at a certified dealership. Warning lights come off and on. This has been happening for the past 5 months. The parts are not available. Dodge/ram need to make these parts available or they need to give us all a new vehicle.
CategoryElectrical System, Forward Collision Avoidance: Adaptive Cruise Control, Service Brakes
DateNov 18, 2022
StateFL
Description
The truck abs, traction control, and service electric brake lights and warnings have flashed and beeped on and off and on and off every few seconds. I took the truck to the dealer to be fixed under warranty. The dealer states it has a bad hcu and no longer has anti lock brakes however I can still drive the truck with all that distraction going on in the dash. The part is on back order and I won't have my truck repaired until february (2. 5 months) this same part was also replaced a a little over year ago under warranty along with abs sensors and wire harnesses. I have 2 friends with the same year trucks who also had to have the same repair done. Upon looking up information on the internet it seems like this has been a on going issue on the 4th generation ram trucks 1500-3500 models from 2012-2018 I feel the safety of this could cause a car accident by the distraction of the dash going nuts and the possibility of a vehicle skid while not having anti lock brakes properly working. I would hate to drive it putting my life as well as others drivers and passengers lives in the line due to this safety issue ram is having. The issue happens randomly some times non stop while driving and sometimes I can drive 15 miles or so with nothing then it will start again. It first happened when I had approximately 50,000 miles on the truck and has done it again at 73,500 miles. When the lights are on it will not allow cruise control to work or 4x4 to engage. I have not noticed anything else not working properly.
CategoryService Brakes
DateNov 18, 2022
StateFL
Description
I received a message regarding abs failure. I had it checked an the obd and it showed an active c0020-01 code. This is a widespread problem with this vehicle. So much so that fca issued a bulletin dated 4/28/20, case # s2005000004. Parts are not available. The manufacturer should be held responsible for selling a clearly deficient product. Inoperative abs is a serious safety issue and should be corrected immediately.
CategoryEngine
DateNov 16, 2022
StateCO
Description
Def warning light comes on for no reason and derates your speed to 5mph while traveling on interstate pulling trailer. You have only 85 miles to get to a dealer to erase codes. This is a very unsafe computer programing setting that the epa states must be done. Going 5mph while on interstate pulling trailer will cause numerous deaths and accidents. 85 miles in nothing when your out in the middle of nowhere.
CategoryService Brakes
DateNov 16, 2022
StateFL
Description
As I drive the vehicle, the dashboard makes a "ding" sound and the anti-lock brakes and the traction control lights come on. The display reads "service anti-lock brakes". This also causes the cruise control to disengage. The cruise control cannot be set while the two lights are on on the dash. Sometimes the lights stay on for a while. At other times, the lights cycle on and off (and the ding sounds) every few seconds.
CategoryService Brakes
DateNov 16, 2022
StateOH
Description
Anti-lock brakes system warning light comes on intermittently. When this warning light comes on it will also cause cruise control to disengage (if engaged). There is no warning when this will occur. Not sure if the anti-lock brakes are working properly. Dealer has confirmed the hydraulic control unit and the abs module is faulty and needs replace.
CategoryService Brakes, Hydraulic
DateNov 16, 2022
StateTX
Description
The contact owns a 2018 ram 2500. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the contact experienced a spongy pedal. The vehicle was taken to an independent mechanic, who diagnosed that the abs pump needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
CategoryService Brakes
DateNov 15, 2022
StateCA
Description
My truck was diagnosed with a faulty abs pump assembly by a reputable repair shop . I understand by looking on the web, that this is a common with this year and model truck. The dealer/manufacturer has no safety recall for this problem. As you know, the abs helps the vehicle steer properly in an emergency braking situation by restoring traction to the tires. Loosing traction will shorten the stopping distance or lose control of the vehicle. In view of this, I do not understand why this component is not considered a safety issue. I would appreciate if your agency can assists me in resolving this issue with the dealer/manufacturer. Thank you, [xxx]. (2018 ram 2500 tradesman cummins diesel) information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryService Brakes, Hydraulic
DateNov 14, 2022
StateGA
Description
The contact owns a 2018 ram 2500. The contact stated that while driving at various speeds, the abs and service electronic brake system warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the hydraulic control unit (hcu) needed to be replaced. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 35,000.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateNov 11, 2022
StateTX
Description
The abs control module has begun failing sporadically while the vehicle is running. When this happens is disables the traction control system and the abs system until the alarm clears, and if the vehicles cruise control is on, it immediately disengages. All of these symptoms deteriorate the safety margin of the vehicle, and cause mid-driving malfunctions that can be unpredictable. When the module is malfunctions both the abs warning light and tcs warning light are illuminated and a text warning is displayed on the multifunction display of the gauge cluster.
CategoryService Brakes
DateNov 10, 2022
StateNJ
Description
Abs service brake system light continually goes on and off with a chime each time. Sometimes 20 times in a minute. Code is c0020-01 abs pump motor control general electrical failure. Truck brakes will engage without input.
CategoryService Brakes, Air:antilock:abs Warning Light, Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip
DateNov 10, 2022
StatePA
Description
The contact owns a 2018 ram 2500. The contact stated that while driving at various speeds, the rear wheels would spin upon depression of the accelerator pedal. The contact stated that a warning chime would sound as the abs and traction control warning lights illuminated. The manufacturer was notified of the failure and referred him to a dealer for a diagnostic test. The dealer diagnosed the vehicle with a defective anti-lock brake system (abs) and hydraulic control unit (hcu) that needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 19,000.
CategoryService Brakes, Hydraulic
DateNov 10, 2022
StateMO
Description
The contact owns a 2018 ram 2500. The contact stated that while driving at various speeds, the abs and traction control warning lights illuminated. The vehicle was taken to a local dealer where it was diagnosed that the hydraulic control unit (hcu) needed to be replaced; however, the parts were on back order. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 50,000.
CategoryEngine
DateNov 09, 2022
StateNC
Description
The engine oil pressure light suddenly comes on and the pressure drops causing the engine to turn off. Vehicle turns off in the middle of road while driving can cause serious accidents and injuries.
CategoryService Brakes
DateNov 09, 2022
StateFL
Description
Our indicator warning light abs light was coming on back in may 2022... Abs and traction control lights were coming on. We took the truck to the dealership and paid 3. 58 for a diagnosis. The part wasn't covered under our power train warranty, so the warranty department did a goodwill payment for the repair. We had to wait approx 2 months for them to get the part in as there were so many other people waiting for it (I was told about 1100). They did the work finally in july, they said it was fixed. At that time we had 17,730 miles on it.... When we left the dealership the light started to come back on. I tried to reach the warranty dept at dodge but they didn't return my phone calls. We took it back into the dealership and told them it wasn't fixed and the light is still coming on. We were charged another 3. 58 diagnosis fee. They then said that the abs control unit and module need replaced and the system flushed at a cost of 93. 70. I called the dodge warranty dept and explained my situation. They escalated my complaint and denied us any help. I complained to the dodge dealer that the truck was misdiagnosed the first time we brought it in, and they claim it is a different issue with the same part..... But yet the same symptom. I know that dodge knows there is an issue with this and should issue a recall.
CategoryService Brakes
DateNov 07, 2022
StateMO
Description
The abs system fails to operate when braking causing skidding and loss of control under hard braking/wet/ slick conditions. The abs light and the traction control light are illuminated and warning dings when the abs system malfunctions. This is incredibly dangerous to a vehicle that can tow a combined g. V. W. R of 24k lbs. The dealers are aware of the problem and the manufacturer states that they know of the issue but are not being forced to or have any knowledge of a recall for this failure. There are several forums about this and even had chrysler/fiat/ram truck care involved in the forums about the issue but declines any issue for safety and to keep driving it or bring it in to have repaired at the owner's expense. I feel this is a safety issue with the braking system and needs to be forced on the company to remedy the issues at their expense. I work for daimler trucks north america and if this was an issue with a tractor/trailer, then it would be a recall to be repaired. People's lives are in danger when you have a heavy vehicle that does not have the proper braking safety features working as they are required to install per your standards. If you require it, it should be operational for the safety of all people on the road.
CategoryElectrical System
DateOct 30, 2022
StateCA
Description
The lcd touch control screen in the dashboard has been delaminating for several months and is now malfunctioning causing the screen to change turn on and of settings such as heated seats, heat and ac. The screen will not remain off at night due to this malfunction causing an unsafe and distracting bright light coming from the screen remaining on.
CategoryService Brakes
DateOct 30, 2022
StateIL
Description
Abs warning light comes on and chimes randomly. Message: “service anti-lock braking system”. When driving, warning lights come on, chimes sound continuously, and if using cruise control, it is deactivated. Per my mechanic, I need to replace my abs module and pump. Parts are on national back order. Estimated time for part availability is one and a half years! Truck only had 16,000 miles on odometer when this problem started. Chime warning comes on randomly and sometimes stays on indefinitely. Driving when the chime is sounding is a nightmare. Deactivation of cruise control is frustrating. Loss of abs in rainy or slick conditions is dangerous, especially when towing 5th wheel. Dodge has no vehicle recalls on the 2018 2500s. Problem is exasperating and dangerous.
CategoryService Brakes, Air:antilock:abs Warning Light, Traction Control System
DateOct 28, 2022
StateWI
Description
The contact owns a 2018 ram 2500. The contact stated that the abs and traction control warning lights illuminated continuously. The contact stated that the failure indicated that the abs system and the trailer brakes needed to be serviced. The contact took the vehicle to the dealer to be diagnosed. The contact was informed that the abs pump and abs module had failed and needed to be replaced. The vehicle had not been repaired due to parts being on back order. The manufacturer was made aware of the failure and referred the contact to the nhtsa hotline for assistance. The approximate failure mileage was 65,000.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Service Brakes
DateOct 19, 2022
StateTN
Description
Abs module & hydraulic control unit
CategoryService Brakes
DateOct 18, 2022
StateFL
Description
Getting code c0020-01, abs pump motor control - general electrical failure this item failed within 24 months of purchase and now the replacement is giving me the same failure. Quick web search showing a large amount of there's issues which controls abs as well as the traction control system. I understand there's wearable parts but this should happen twice on a 4 year old vehicle with 50k miles, not to mention the others on the road. This should be a recall item given the frequency of failure
CategoryForward Collision Avoidance: Adaptive Cruise Control, Service Brakes
DateOct 15, 2022
StateFL
Description
Abs module and hcu bad with 40k miles, a well known ram issue that they continue to ignore and take thousands of additional dollars out of consumers pockets as they seem to go bad just after the basic warranty expires. 70 thousand dollar truck that is garbage, and ram won't remedy this problem. Second power wagon I've owned, same issue, similar mileage.
CategoryElectrical System, Engine
DateOct 13, 2022
StateNY
Description
The contact owns a 2018 ram 2500. The contact stated that after two weeks of not driving the vehicle, the vehicle failed to start up after several attempts. Several unknown warning lights were illuminated on the instrument panel. The contact jumpstarted the vehicle and made an appointment with the dealer. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. However, the dealer replaced the battery. The contact stated that the failure persisted. The vehicle was taken back to the dealer on two other occasions; however, the dealer could not duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 19,000.
CategoryService Brakes
DateOct 13, 2022
StateGA
Description
Anti- lock brake trouble light is on permanently. Checked with dealer part number 68347098ab antilock module is on back order. All online retailers are out of stock and no eta of when its going to be restocked. This is a known problem with dodge trucks, without anti-lock brakes the brakes can lock up and skid out of control killing the driver/passenger and anybody else involved. Once the light comes on cruise control is locked out. I think this warrants a safety recall. If it was just 1 or 2 cases I could see it being a random problem but reading on all the people who have the same problem, its scary to know as many dodge ram trucks on the road with possibly no anti-lock brakes what could happen in an emergency
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateOct 10, 2022
StateKY
Description
Abs and hcu module failure on a vehicle with less than 50,000 miles on it following all maintenance intervals and instructions. Results in traction control and automatic emergency braking not working as intended. Parts are backordered until january at the earliest, and will be over

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k after labor.
CategoryService Brakes
DateOct 10, 2022
StateNH
Description
While driving, a warning message appeared "service electric brake system". Taken to dealer. "found, hydraulic control unit to be faulty." need to replace unit. Correction determined "abs system andstability control system is compromised. Suggest not driving this vehicle until parts are available and installed in the vehicle. " I was informed by the dealer the party's are restricted and cannot be ordered until january 2023 and then there is no guarantee they will be shipped. I contacted ram service and was informed the parts did not exist and needed to be manufactured. I inquired how this could happen with only 28411 miles (less when detected) and if there was a recall. I was shocked a safety part like this that prevents the vehicle from being driven was not covered under recall. There was no offer to assist with providing transportation for me while I await for repair.
CategorySteering
DateOct 10, 2022
StateKY
Description
Repair to recall v06 to fix drag link was improperly performed by ram certified dealer, resulting in a drag link that is impossible to adjust. This prevents the alignment from being corrected, creating unsafe steering conditions.
CategoryService Brakes
DateOct 09, 2022
StateAR
Description
Vehicle showing error code c0020-01 which is an issue with the abs system. This is a known issue among the 2018 ram trucks which after searching repair options seems to be happening more frequently than it should. This is a major safety issue that is effecting thousands of vehicles and should be addressed. Repairs require a replacement of the abs module and the hcu. The manufacturer should be required to fix this safety issue.
CategorySteering, Suspension, Wheels
DateOct 09, 2022
StateKS
Description
On 10/07/2022, I took the vehicle vin number in reference for tire change at firestone auto care (440 s. Main st., wichita, ks 67202-3720 - [316] 265-6659]). I also requested, wheels alignment and wheels/tire balance, and brake inspection. Upon those inspections, the technicians pointed out an important issue as follows: "important: this vehicle may be subject to a recall involving the toe adjuster. Search the internet for 'recall number 19v-021' for the latest information under no circumstances should a weld from a recall repair be removed for any reason, including to perform an alignment. Removing the weld would remove a safety recall remedy that is currently in place., which would cause a serious vehicle safety issue. To adjust toe on a vehicle with a welded drag link in the wintoe procedure, choose 'select steering type' on the second tier of 'k-keys. Then, select the 'one tie rod' option. For more information, please reference tsb 19-001-19." the vehicle in reference has been mostly serviced at davis-moore (7675 e. Kellogg, wichita, ks 67207 [316] 618-2268). This is the first time I took this vehicle to firestone who pointed out the above information. Please, let me know if this is a safety issue and, if it is, please take the necessary steps to enforce a solution to that issue. Thank you.
CategoryService Brakes
DateOct 08, 2022
StateWV
Description
Service electronic braking system and "service abs system" lights are flashing intermittently and the "abs" and "traction control" lights are on as well. No diminished braking has occurred yet, however the abs and traction control become disabled when the issue is present. I am currently opening a star case with ram and attempting to schedule a dealer appointment. The issue started at 43,500 miles. This problem appears to be widespread on 2018 ram 2500/3500 trucks and represents a safety issue, as the braking and traction control mechanisms are disabled when the issue is present.
CategoryService Brakes
DateOct 07, 2022
StatePA
Description
While operating vehicle the abs and traction control lights would flash on and off and message service anti lock brake system. Then service electric brake system would flash in message center. After flashing on and off multiple times the messages self cleared and lights went out. Each time hitting a bump the light would come back on, then when hit another bump light would go out.
CategoryService Brakes, Traction Control System
DateOct 04, 2022
StateOH
Description
The contact owns a 2018 ram 2500. The contact stated that while operating the vehicle, the “service electronic braking system" and the traction control icon were illuminated. During the failure the cruise control would independently be deactivated. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 9,000.
CategoryService Brakes, Vehicle Speed Control
DateOct 03, 2022
StatePA
Description
Service electronic braking system and service abs system lights are flashing intermittently and the abs and traction control lights are on. Dealer has indicated the hydraulic control unit is bad and needs replaced but they no longer manufacture that part and there are no aftermarket offerings so vehicle cannot be repaired until parts are located. In the meantime these vehicles affected have no anti-lock brakes and the cruise control randomly shuts off if the abs light flashes while cruise is enabled.
CategoryService Brakes, Air:antilock:abs Warning Light
DateSep 29, 2022
StateNC
Description
The contact owns a 2018 ram 2500. The contact stated that while driving at various speeds, the abs warning light flashed off and on. The contact indicated that when the failure occurred with the cruise control activated, the cruise control feature independently deactivated, causing the vehicle to decelerate. The vehicle was taken to the local dealer who diagnosed that the abs pump motor control unit was faulty and needed to be replaced; however, the part needed to repair the vehicle was on backorder. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The failure mileage was 65,000.
CategoryService Brakes, Unknown Or Other
DateSep 27, 2022
StateLA
Description
Abs hydraulic assembly fails intermittently and randomly during driving causing the warning chime to sound repeatedly and results in distracted driving as well as degraded braking safety feature.
CategoryService Brakes, Vehicle Speed Control
DateSep 26, 2022
StateMD
Description
Abs hydraulic control unit and electronic control unit failure. Abs mil and traction mil began turning on and off intermittently during daily driving, sometimes turning on and off over 50 times during a 20-mile drive. Lights up the dash and sounds a beep to inform the driver, while displaying a message on the dashboard screen. Again, this occurs every time the alarm activates. No dealership was able to get me in for an appointment when the issue first began. Took into the dealership today for diagnosis. The technician immediately knew the problem when I said the abs light was blinking randomly and noted that he has seen this with all 2018 ram 2500s. The first safety issue is regarding the loss of situational awareness while driving caused by distracting alarm systems. The second safety issue is that abs will not work if the alarm is active, effectively setting up the driver to be placed into a dangerous situation during inclement weather conditions where abs might mean life or death during a hard braking situation. The abs system is only covered under a basic warranty with dodge (3yr or 36k). The abs system failed around 36k, but due to dealership waitlists, I was not able to be seen until 41k. The cost for total abs hcu and control unit replacement is around 00.
CategoryService Brakes
DateSep 25, 2022
StateMO
Description
Abs hydraulic control unit failure causing abs system to deactivate.
CategoryService Brakes, Air:antilock:abs Warning Light
DateSep 23, 2022
StateIA
Description
The contact owns a 2018 ram 2500. The contact stated that while driving at an undisclosed speed, the service abs and service brake warning lights illuminated. The contact also stated that the speedometer failed and became inoperable. The contact was concerned for his safety while driving the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the abs module needed to be replaced. The vehicle was not repaired. Neither the dealer nor the manufacturer was not notified of the failure. The failure mileage was approximately 38,000.
CategoryService Brakes, Vehicle Speed Control
DateSep 21, 2022
StateMI
Description
39,125 miles - 2018 ram 2500 6. 4l (purchased new in 2019), intermittent abs / traction control light and alarm dinging! Dealership diagnosed it as the abs / hydraulic control unit with code c0020-07. Many reports of this same issue can be found online from ram owners having this exact issue, most are just out of the warranty. Low or backorder status of the replacement parts also suggests an issue. Abs function and cruise control are disabled when the error occurs and no way to know when or how long the issue and alarm dinging will last. This is a major safety problem that should be a recall.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateSep 20, 2022
StateAZ
Description
Abs and traction control warning light keeps intermittently coming on and then a message saying that the electric brake system needs serviced. This has happened to my 2018 ram at 17,000 miles. Dealer replaced abs module under warranty and problem was solved. Now I am at 35,000 miles and the problem is back. Same exact issue. This needs to be a recall item asap and this seems to be a very common problem with these trucks. This could be very dangerous as these trucks are made for towing heavy loads and losing your anti-lock braking capabilities could be catastrophic to you or anyone else on the road.
CategoryService Brakes, Steering
DateSep 19, 2022
StateIL
Description
The truck recently started displaying "service antilock brake system" periodically on the information panel. Sometimes it comes on periodically while driving, sometimes only once, sometimes every minute or so and sometimes does not come on at all. We have not had this inspected but looking online appears to be a common problem in these trucks that should be considered a recall. Truck only has 50k miles when this started but this appears to start as soon as 3k miles on some other trucks. This should be a recall as the abs system is a safety feature that should not be malfunctioning. A second issue that started shortly before this one is the steering wheel shakes when making turns and going over bumps. The truck was serviced for the drag link recall and this started shortly after that and is getting worse with time. Not sure if related to the abs problem since they started pretty close together or if this is related to the 4wd as it shakes when turning similar to when the 4wd is selected but in this case it is not. This is also a safety issue as you could lose steering.
CategoryService Brakes
DateSep 16, 2022
StateMI
Description
Vehicle has 21000 miles currently. Service abs warning and anti skid disabled warning are intermittently flashing on cluster repeatedly. Brakes do appear to work but abs is not I believe based on towing a heavy loaded trailer when coming to a quick stop in the rain on an irregular surface. Luckily the trailer has dual axle electric brakes and I was able to come to a stop safely. I have pulled the dtc code which is c002001 and states general electrical failure. Found reported star case [xxx] in nhtsa website that was written in 2020. Have not been able to get into a dealer for service and they appear booked out to early to mid october. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryElectrical System, Unknown Or Other
DateSep 15, 2022
StateAZ
Description
Electrical issue with the radio. It will change screen, turn the radio up and down. Turn and off. Makes sos calls on its on. Turn the ac to hot in arizona when it's already 100+ degrees out. All while driving.
CategoryService Brakes
DateSep 12, 2022
StateWA
Description
Add me to the list of ram owners with the "service electronic braking system" and "service antilock braking system" error codes, 2018 ram has 30k miles, the dash lights up with these two errors then goes away, then comes back.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateSep 06, 2022
StateNC
Description
Service electronic braking system and service abs braking system messages with accompanying chimes occur every 2-3 seconds while driving. This turns off the traction control and abs as well as the speed control. Diagnosis reveals abs control module and hydraulic brake control unit needs to be replaced. Code c0020-01,vehicle only has 22,000 miles. Parts are discontinued according to dealer site. I started getting a service electronic braking system warning light and bell recently that is intermittent and seems to affect the braking system on the truck. The light will go off and then return, sometimes once and at other times frequently. I searched online for this issue and found this is common among the 2018 and later year ram trucks. The dealers make repairs under the warranty or charge upwards of

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,000 to change components to clear the warning, sometimes resolving the issue and at other times the warning returns shortly after repairs were made. My truck has just over 22k miles and the warranty (36 months) lapsed in october 2021. I believe ram has adequate historical information regarding this issue to recall these vehicles and replace the failing components impacting safe braking on these trucks. Some vehicles exhibited this warning with less than 10,000 miles on them. There is plenty of owners complaints available via internet sites, such as the ram forum, documenting this safety issue and the lack of support by chrysler to resolve the problem. Fca ramcares was at no help at all, and kept referring to recall v06, which is the drag link welding of jam nuts, which is also a hack job of a recall.
CategoryService Brakes
DateSep 05, 2022
StatePA
Description
Abs and traction control warning light keeps intermittently coming on and then a message saying that the electric brake system needs serviced. Assumedly if the abs is not functioning correctly that could lead to a crash. After doing research and reading many forums I see this issue has been reported many times and there is a tsb listed for this. For a truck with on 33,000 miles on it I would not think a critical component like abs should be failing.
CategoryElectrical System, Service Brakes
DateSep 01, 2022
StateAL
Description
The abs system warning comes on when I hit a bump. The audible warning sounds as well. It happens multiple times during a trip, even a short trip. The cruise control is disabled when this as well. When this happens, the truck is harder to stop. It is a safety concern. There is a recall on 2019 trucks for the same issue. The 2018 trucks need this same recall.
CategoryService Brakes
DateSep 01, 2022
StateNC
Description
Intermittent shutting down of abs. Which as a truck designed to pull heavy loads, this is a serious safety concern. This is due to a faulty abs module that has plagued a disproportionately large number of owners. The problem remains that ram is not supplying the needed part to remedy the safety related problem.
CategoryElectrical System, Service Brakes, Vehicle Speed Control
DateAug 31, 2022
StateTX
Description
The electronic brake light and abs warning goes off intermittent and with hitting bumps. When this happens the cruise control shuts off. This leads me to believe that the antilock brakes and and will malfunction in a panic stop. This is a repeat issue, dealership has replaced the hcu and abs modules twice within a three year window.
CategoryService Brakes
DateAug 30, 2022
StateWV
Description
Ram 2500 truck "service antilock braking system" and "service electronic braking system" warning light and chime come on and off repeatedly. This problem has been diagnosed by ram dealer as error code c0020-01 abs pump motor control general electrical failure. Solution per ram is to replace abs hydraulic control unit, mopar part #68143491aa/ab; however the part is unavailable and on backorder with mopar's eta of december, 2022. This problem started in june, 2022. I tow a 5th wheel on long trips and this problem is a serious safety concern for my family & I. There are a multitude of complaints on various forums about this issue and the fact that the part is backordered for so long is an indication of a serious defect. When the warning light is on, the abs system and traction control systems are disabled causing a major safety concern. I would like dodge/ram to replace the failed components and pay for installation and/or issue a national safety recall to remedy this defect.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateAug 29, 2022
StateAL
Description
The abs pump and module have failed on my vehicle leaving it without abs, skid control and traction control. This is a very common issue and known by the dealers and manufacturer. This has affected tens of thousands of ram trucks anywhere from 1 year old to 4 years old. But is only covered under warranty 3 years or 36k miles. It is my opinion this is a safety concern and should be recalled by the manufacturer.
CategoryService Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip:abs Warning Light
DateAug 26, 2022
StateMI
Description
The contact owns a 2018 ram 2500. The contact stated that upon starting the vehicle, the abs and traction control warning lights illuminated. The contact stated while driving at 45 mph, the service abs and ebs messages displayed along with an audible sound. The vehicle was taken to the dealer for diagnostic testing where the hydraulic control unit was replaced. The manufacturer was not contacted. The failure mileage was 17,200.
CategoryService Brakes
DateAug 23, 2022
StateMI
Description
Vehicle antilock brake system and traction control system failed causing cruise control to disconnect at highway speed, attempt to stop the vehicle caused an out-of-control skid
CategoryService Brakes
DateAug 19, 2022
StateMS
Description
Abs module and hpu failing. The abs module is losing communication with the hpu causing the abs to turn off and on. The concern is if it turns of during an event where it is needed and increases the chance of losing control of the vehicle.
CategoryElectrical System:body Control Module:software, Service Brakes, Hydraulic
DateAug 18, 2022
StateAR
Description
The contact owns a 2018 ram 2500. The contact stated that while driving 65 mph, the abs and traction control warning lights illuminated and the cruise control inadvertently disengaged, causing the vehicle to decelerate. The contact had not lost control of the vehicle or electrical power. The vehicle was taken to the dealer and diagnosed with electrical failure. The contact was informed that the hydraulic control unit needed to be replaced and a software update needed to be performed. The vehicle was not repaired. The contact stated that the dealer informed her that it was a common issue with the vehicle. The manufacturer was notified of the failure and no assistance was offered as the vehicle was not included in a recall. The contact stated that she researched the failure online and found a recall for the 2019-2022 ram 2500 with a similar failure. The contact referenced nhtsa campaign number: 22v140000 (service brakes, hydraulic, electronic stability control). The contact stated that the vin was not included. The approximate failure mileage was 70,000.
CategoryElectrical System, Unknown Or Other
DateAug 16, 2022
StateAR
Description
The vehicle entertainment center has an issue where the screen is separating from the unit. This is a safety issue because the system cannot be turned off and the unit controls not just entertainment features such as radio, navigation, etc but also controls driver functions such as seat controls, heat & air, cell phone connections, etc. The screen is a touch screen unit meaning that the separation issue causes the system to think random areas on the screen are being touched due to road vibration. This causes the vehicle's computer systems to freak out and do things like randomly call people if a cell phone is connected, change seat settings, turn on air conditioning full blast and then switch to heat full blast, select random navigation points, etc. This is hugely distracting to the driver and unsafe. An internet search will indicate that this issue has been a known issue by many drivers of dodge ram vehicles where this particular entertainment system is installed. It needs to be recalled and fixed. These issues render the vehicle undriveable without risk of causing an accident.
CategoryElectrical System, Service Brakes
DateAug 14, 2022
StateFL
Description
The electronic brake light and abs warning goes off intermittent and with hitting bumps. When this happens the cruise control shuts off. This leads me to believe that the antilock brakes and and will malfunction in a panic stop. A brief review of google shows this to be a well known issue with multitudes of owner la having the issue. Parts on back order also an indicator of the frequency.
CategoryEngine, Power Train
DateAug 13, 2022
StateUT
Description
Diesel particulate filter (dpf) and other exhaust components. When the vehicle is in a "regeneration" cycle and the vehicle comes to a stop, it dies about 70% of the time. Causing traffic back ups and nearly a reared collision from another driver. This issue started at 112000 miles and does it 3-6 times daily. It's been in and out of the dealer (young chrysler jeep dodge and ram richard lindema shop# 385-332-3978 cell# 801-589-8943) totaling 6 weeks and ,000 in repair bills and its still not resolved. I see on diesel forums this is a known problem that dodge doesn't know how to fix.
CategoryService Brakes
DateAug 13, 2022
StateTX
Description
Service anti-lock brake system; and service electronic brake system warning messages appear constantly on the dash.
CategoryService Brakes
DateAug 11, 2022
StateNY
Description
The abs on my vehicle malfunctioned and the warning lights appeared on about 8/1/2022. The mechanic pulled the error code c0020-01 abs pump motor control - general electrical failure. His research indicates the solution is to replace both the abs control module and the abs hydraulic control unit at the same time. As replacing one without the other seems to lead to additional unnecessary and costly repairs to the same part. After contacting every ram dealer in my area, there are no abs control modules available anywhere. I then checked the internet and it appears that the abs cm (part# 68347098ab) is not available anywhere with over 2500 on backorder at a single ram dealership in texas. It appears that there are many thousands of ram owners with the same problem and the lack of a replacement part is troubling. The abs system in vehicles is a basic safety feature and a malfuctioning abs will undoubable lead to crashes and possibly deaths. As a owner of an affected vehicle, I request that you investigate this problem and force ram to ensure that their vehicles are equipped with the basic safety features that are required by law.
CategoryService Brakes
DateAug 11, 2022
StateOR
Description
Service antilock braking system and service electronic brake system randomly turning on and off once vehicle is started. Sometimes they do not turn on at all. Randomly occurring. The alerts were not there one day, and the next they were. No moisture, rain, or hard braking occurred to cause this. This is causing traction control and abs to turn off which will be a major safety hazard once winter comes. This turns out to be a very common issue with these models.
CategoryElectrical System, Service Brakes, Vehicle Speed Control
DateAug 10, 2022
StateOH
Description
The abs and traction control light is on and chimes non stop and my cruise control will not work when the abs and traction control is defective. It needs the abs pump replaced as do many of these trucks. The next issue is the computer sceen is delaminated and is wanting you to adjust the time and chimes non stop, so it will not allow you to turn on your defrosters so you can see the road. This truck is so unsafe it now just sits in my barn while I drive my 2005 ram with 210000 mile on it! The repair cost is around 5000,00 for a truck with 48,000 miles on it! All safty issues!
CategoryPower Train
DateAug 08, 2022
StateWI
Description
Transmission abrubtly shifts into 4th gear and will not shift up or down. Cannot manually shift either. Must pull over and shut off vehicle and restart.
CategoryService Brakes
DateAug 08, 2022
StateGA
Description
Keep getting service abs system message. Doesnt matter weather conditions or road conditions, it is very random and becoming very frequent. Upon doing some research to figure out the issue, it has become apparent that this is a very common issue with ram. The hydraulic control unit needs to be replaced as stated by my mechanic that pulled the c0020-01 abs pump control motor general electric failure code. There are way to many websites and forums to list for reference but the issue can be found with a quick google search. Ram knows this is a problem and thats why they are limiting how many of these parts the dealer can get.
CategoryService Brakes
DateAug 05, 2022
StateLA
Description
All started when the truck had 472 miles. Esc and service brake light came on. Was repaired on may 9, 2019. March 23, 20 back at dealer for abs light and esc lights on dash. Dealer replaced both the hcu unit and abs module on truck. December 2, 2021 back at dealer again for the same hcu and abs light on dash again. Dealer replaced hcu unit but not abs module. August 2, 2022 hcu and abs lights on again. Contacted dealer they said they would call back with service date but never got a call back. This is a very serious safety issue on these trucks. When the abs and esc lights are on in the truck it disables the antilock break system along with traction control, brake controller and if you have 4wd it disables that also. I have had nothing but problems with this truck since it had 472 miles on it. Dodge/ram refuses to address the problem correctly. They just put another part in knowing it will fail sooner or later and by that time your waranty is out and they want 00 to repair something they know will break again. What will it take to have them correct this problem (someones life!) I will never but another dodge product again. They refuse to find a fix for this problem.
CategoryService Brakes
DateJul 26, 2022
StateTN
Description
Abs module failed which makes the truck slide and lock up the brakes and makes cruise controll not work at all also turns off traction controll which can make the truck slide or skid in turns or on wet conditions.
CategoryService Brakes
DateJul 21, 2022
StateTX
Description
I had to brake hard on the freeway to prevent being hit by an 18 wheeler that began to change lanes. Since that incident, every time I press the brake pedal more than 50%, the "service electronic braking system" light flashes on the evic. I had the abs pump replaced in july 2020 under warranty for the same issue, and was advised that it is a known issue, but there was not a recall that has been issued. I have not had any issues with the brake system since the repair until I actually needed it in this instance. This is a safety concern due to the fact that when this occurs, it disables the abs system.
CategoryService Brakes
DateJul 21, 2022
StateFL
Description
May 18 2020. 6,783 miles on truck abs light and traction control light started flashing on and off. Drops out of cruise control. Then light stayed on all the time. Dealer replaced the complete brake system. Yesterday july 20 2022 same thing again at 39000 miles. Abs and traction control light on. Dealer said it's out of warranty. There are complaints of this issue all over the web and has been a issue for years. Why is this not a safety recall yet.
CategoryService Brakes
DateJul 17, 2022
StateGA
Description
2018 ram 2500 with 41,900 miles. Abs and traction lights started coming on. Had to have the hydraulic control unit replaced. Seems like a known issue and very unsafe to lose abs or traction control. Ram should take notice.
CategoryElectrical System, Service Brakes
DateJul 05, 2022
StateVA
Description
Brake system failed on 2018 dodge ram 2500 with 31,262 miles on it. Dealer stated electronic failures on abs pump and hydraulic control unit.
CategoryService Brakes
DateJul 05, 2022
StateOH
Description
Service antilock brake system and service electronic brake system warnings come on
CategoryService Brakes
DateJul 05, 2022
StateIN
Description
The hydraulic control unit for the abs brakes failed at only 17000 miles. This is a known safety issue with these trucks.
CategoryService Brakes, Air:antilock:abs Warning Light
DateJul 01, 2022
StateWA
Description
The contact owns a 2018 ram 2500. The contact stated that while driving at various speeds, an abs warning message was displayed on the instrument panel. The contact had taken the vehicle to a dealer where they informed him that the abs module and hydraulic control unit needed to be replaced. The contact was given an estimate for the repair; however, the parts for the repair were on backorder. The contact called several dealers and each informed him that they also did not have the parts available. The manufacturer had yet to be notified of the failure. The failure mileage was 29,719.
CategoryElectrical System, Service Brakes
DateJun 30, 2022
StateFL
Description
2018 ram 2500 4x4, 65400 miles, began having flashing and dinging from dash and warning lights for abs, traction control. Scan revealed code c0020-01, abs control general electrical failure. It appears fca is aware of this issue, but claims it not to be a recall issue, or covered under the power train warranty. I feel this is a safety issue, these systems help avoid crashes. This started as a simple quick light and went away, and at other times it goes off and on and dings, it's distracting to who ever is driving these vehicles,
CategoryElectrical System, Service Brakes
DateJun 20, 2022
StateCA
Description
While driving my abs system “ service abs” and service electronic braking system “ light both flashed and my truck started to skip as it appears the abs system was trying to engage while I was driving, I immediately pulled over and turned off the truck. Now the lights won't turn off. I was driving about 60 on paved roads. This appears to be a severe problem with the 2018 year model and if not taken care of I will bring legal action against fiat chrysler ram and the nhtsa for ignoring these real issues that could potentially lead to a death
CategoryEngine
DateJun 10, 2022
StateTX
Description
The check engine light came on and vehicle gave a 196 miles to reduced power and shutdown warning. Vehicle was taken to dealer and diagnosis was that the diesel exhaust fluid gauge and pump assembly had failed. Repairs were made at dealer. Failure of this part can put the driver in a situation of reduced power and danger while driving on highway.
CategoryService Brakes, Unknown Or Other
DateJun 05, 2022
StateMO
Description
-anti lock brake system control module and traction control system failure with 32000 miles on truck.- in reading online forums they have admitted to knowing these parts were bad. Not sure why this hasn't been made a recall issue given it involves the braking systems on a huge portion of these trucks sold.- dealership states both parts are bad but excluded from warranty and extended warranty.- warning lights come on at the same time it locks the brakes up until warning lights go out. -well at 70 mph on the highway and it locked my brakes up. I was just lucky it didn't cause a wreck or roll over accident which it very easily could have.
CategoryService Brakes
DateMay 28, 2022
StateFL
Description
The evic display showed service antilock braking system and alternated to service electronic brake system. It would constantly ding and display the abs light and the traction control light. It disengages the abs and traction control system. Research has shown me this is a very common and known issue. It is dangerous and I am not comfortable driving my vehicle in the weather conditions I experience while towing heavy loads on a daily basis.
CategoryService Brakes
DateMay 28, 2022
StateTX
Description
Electronic brake system malfunction (abs) warning message comes on intermittently with no rhyme or reason.
CategoryElectrical System, Service Brakes
DateMay 26, 2022
StateFL
Description
My 2018 ram 2500 doesn't even have 23,000 mile on it, however went out of the 3/36000 in june of 2021. Currently I will be driving along and out of the blue the abs/ebs "service breaking system" and traction control will light up and flash and ding. It will sometime go away quickly, however other times it keeps flashing the warning, and dinging upwards a minute. As seen on the site this is a very common issue with the 2018 ram 2500, and it should be a safety concern and part of a national recall. Many people use the 2500 to pull trailers and the like, and to loose any safety aspect relative braking is simply unacceptable and a dangerous situation for the owners and others on the roadways.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMay 15, 2022
StateWA
Description
I started getting a service electronic braking system warning light and bell recently that is intermittent and seems to affect the braking system on the truck. The light will go off and then return, sometimes once and at other times frequently. I searched online for this issue and found this is common among the 2018 and earlier year ram trucks. The dealers make repairs under the warranty or charge upwards of

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,000 to change components to clear the warning, sometimes resolving the issue and at other times the warning returns shortly after repairs were made. My truck has just over 27k miles and the warranty (36 months) lapsed in february 2022. I believe ram has adequate historical information regarding this issue to recall these vehicles and replace the failing components impacting safe braking on these trucks. Some vehicles exhibited this warning with less than 10,000 miles on them. There is plenty of owners complaints available via internet sites, such as the ram forum, documenting this safety issue and the lack of support by chrysler to resolve the problem.
CategoryElectrical System, Engine
DateMay 11, 2022
StateCA
Description
While operating the vehicle on cruise control the electronic throttle control failed and the vehicle went to full throttle. Stepping on the gas did not fix the problem. Luckily the brake lamp were applied and the brakes slowed the vehicle to a stop eventually while the engine was still at full throttle. Once the vehicle was safely on the side of the road, it was turned off. The vehicle had a warning that said to service the electronic throttle control. The vehicle was started again to get it onto a tow truck once it arrived, and the vehicle still went to full throttle. The vehicle was towed to the nearest dealership. Once at the dealership the vehicle was started again to get it off of the tow truck. The engine operated normally at that point. The throttle failing to full throttle is a huge safety issue. Luckily there was minimal traffic on the high way. The vehicle took a very long to to stop. Selecting neutral could have helped but everything happened very quickly and caught the operator off guard.
CategoryService Brakes, Vehicle Speed Control
DateMay 11, 2022
StateTN
Description
Service electronic braking system and service abs braking system messages with accompanying chimes occur every 2-3 seconds while driving. This turns off the traction control and abs as well as the speed control. Diagnosis reveals abs control module and hydraulic brake control unit needs to be replaced. Vehicle only has 60,000 miles. Parts are discontinued according to dealer site.
CategoryService Brakes
DateMay 09, 2022
StateGA
Description
Abs and stability light came on simultaneously several times. It seems there is a recall already for the 2019 ram 2500 but not including the 2018 model. It seems my model could possibly have the same issue.
CategoryExterior Lighting
DateApr 18, 2022
StateCA
Description
The 3rd brake light leaks water into the cab and the water pools up on the floor where electrical modules are located. Which could potentially cause an electrical short and mold forming on and under the carpet liner. This problem has been talked about online on numerous ram trucks starting around 2012.
CategoryService Brakes
DateApr 10, 2022
StateSC
Description
Abs control module. Service electric brakes soon. Traction control
CategoryService Brakes, Vehicle Speed Control
DateApr 03, 2022
StateTN
Description
Abs electronic brake system warning. "service antilock brake system" warning as well as "service abs system" warning. Warnings are intermittent. It is available for inspection. Traction control light is on and braking seems difficult. I have not taken to a dealer because of prohibitive costs. This vehicle has not been inspected as it is a very common problem for this model truck. The problem has been intermittent for the past year or approximately 5000 miles driven (with only a total of 48,000 miles on the vehicle.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Service Brakes
DateMar 29, 2022
StateVA
Description
Intermittent alert on abs and traction control warnings. These warnings are not consistent and come on/off. Researched and found numerous issues on this model vehicle for same issue related to abs/traction control pump. Checked the speed sensors, all are working and reporting same speed. Dealer wants 2 days to trouble-shoot and there is no guarantee this will not return. I have owned other vehicles - gmc, ford, subaru, etc - none of them have failed on a critical item like abs/traction control.
CategorySteering:critical Fasteners
DateMar 25, 2022
StateNV
Description
The contact owns a 2018 ram 2500. The contact stated while her husband was driving approximately 25 mph the steering wheel lost functionality, the vehicle veered to the left off of the roadway. The vehicle collided with a reinforced cinder block wall on the driver's side front end, the hood impacted first and was crushed with additional damage to the undercarriage. The contact stated no warning light was illuminated. The airbags did not deploy. The husband was transported from the scene by ambulance to a hospital. The husband received cuts to left side of head and left side of face, additionally the contact had minor cuts to the left side of her face and bruised left forearm. The police were on scene and an incident report was written. The vehicle was towed to a towing lot and later towed to a collision repair center. The vehicle was not repaired. The contact researched online and related the failure to nhtsa campaign number 19v021000 (steering). The manufacturer had not been informed of the failure. The failure mileage was approximately 37,000.
CategoryElectrical System, Service Brakes, Vehicle Speed Control
DateMar 23, 2022
StateTX
Description
I have been having intermittent abs/traction control lights flashing on my dash. When I hooked my truck up to my dtc code reader, it says I have a c0020-21 stored. Abs pump motorcontrol - general electrical failure. I have noticed thousands of complaints on various websites about the same issue. My truck only has 38,000 miles on it. This must be a defective part..... I called and asked my local dealership about this and they said its a very common issue. I believe it is a safety issue because it reduces the trucks ability to stop quickly, it may cause my truck to swerve in an emergency stop situation, and if this happens while the cruise control is on it turns the cruise control off unexpectedly. This happened to me in a bad rainstorm and caused my truck to swerve into the next lane over. I asked the dealer when they could get to repairing it and thy told me it would be months before they could repair it and it would cost approximately 1,800 dollars. They told me to just keep driving it with the error codes active. This is ridiculous. This part needs to be recalled because it affects thousands of vehicles and it is unsafe. My vehicle is available for inspection.
CategoryElectrical System, Service Brakes, Suspension
DateMar 03, 2022
StateCA
Description
I was on vacation with my family and pulled over to the side of the road to get something from the back and the service abs electronic light came up. It was intermittently coming on and off. It really dampened our trip because I have been stranded with electrical issues in this truck before. My family was scared the brakes were going to fail and we reduced our trips into the mountain areas we had planned. Being not fully trusting of this very expensive vehicle I thought would take me anywhere I need to go I tried to sell it back to the dealer, I signed all the sale paperwork feeling like today was the best deal and they wouldnt give me the same deal the next day. Only to be told I needed to pick the truck back up because of the brake system hydraulic control and brake system module being not availiable. So long story short. They said I am stuck with this truck and this is not a recall issue. I cant find the parts, this is just out of warranty period, I do not feel safe driving this vehicle. I am actively searching and do see that probably thousands of owners have the same issues, hopefully I can get the updated part and resolve this issue.
CategoryService Brakes
DateFeb 28, 2022
StateFL
Description
The antilock brake system has failed and the abs light is on. There is a c0020 code stored with a description. Abs pump motor control: general electrical failure. Mopar is unable to provide a repair part in a timely manor. According to mopar dealer I need 2 parts with the following part numbers. 68347098ab anti-lock brake system module 68143491aa anti-lock brake system hydraulic control unit this seems to be a very common failure. My vehicle is just out of factory warranty at 41k miles. While I dont mind paying for the repair, the 68347098ab anti-lock brake system module is backordered with no eta. Does not seem safe to continue to operate the vehicle without antilock brakes. Dealer has no eta as to when this part will be available. I can't just park my truck for an extended period.
CategorySteering, Unknown Or Other
DateFeb 13, 2022
StateCA
Description
We were involved in a single car crash, it's been over a month and it's still under investigation. The steering link was still intact. Is there another reason that would have caused us to loose control of the steering and crash?
CategoryService Brakes
DateFeb 07, 2022
StateFL
Description
My issue seems to be a highly reported issue that the manufacture refuses to address. The abs pump/control/module fails on this model ram at an alarmingly high rate, causing loss of brakes, or locking up of brakes. I bought this truck just over 3 years ago and the first time it happened was about a year after I bought it with around 26,000 miles on the truck. I took it back to the dealer and they diagnosed it as a bad abs control module/pump and replaced it under warranty. Since it was a safety issue the dealership even provided me with a free rental vehicle while the truck was being repaired. When the abs pump/control module goes out the service electronic brake system message comes up (see picture below) fast forward about year and a half later and another 25k miles (the truck just hit 50k miles) and the same issue has happened again. The new abs pump/control module has failed again with only 25k miles since the repair. And this time the truck is no longer in warranty so the dealership will expect me to foot the bill for something they know is a defective part from the factory. Here is the link to google search, if you read the complaints you will see there are thousands of people having the same issue. And many stories of accidents or near accidents because of the brakes failing. Https://www. Google. Com/search? Q=2018+ram+2500+abs+issues this is a serious safety issue that needs to be addressed immediately. If the factory part remains defective, then they need to develop a replacement part that won't fail every year or two. My truck just turned 4 years old and has 50k miles on it, which is right at the national average. The truck isn't over used or abused so there is no reason for the abs to be failing not only on my truck but so many others. Please advise me of how we can remedy this asap. I'll include my contact info below. I can scan the papers from the first warranty repair for the abs if needed. Regards, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(
CategoryPower Train
DateFeb 02, 2022
StateAZ
Description
Our truck has less than 25000 miles on it and the transmission has been consistently slipping in high gears for about the last 3000 miles. Our friends had the same truck with 46000 miles and their transmission just failed. We have read about many instances with the same transmission going out prematurely. Our truck is available for inspection. There have been no warning lights in the truck.
CategoryElectrical System, Service Brakes
DateJan 31, 2022
StateKY
Description
Service electronic braking control and traction control lights come on and chimes. After several trips to the dealer and most of the time they could't duplicate the problem I finally had the lights to come on and went straight to the dealer without shutting down the truck after the checks they state abs control module and hcu needs replaced. Parts are unavailable for at least 6 months and 00 repair cost. The light comes on then the cruse control stops working and then when braking hard the wheels lock up and causes skidding. To me this is a safety issue that ram needs to step up and repair. Its federal law that manufactures put abs on the vehicles so they should make sure they work correctly.
CategorySuspension
DateJan 31, 2022
StateSC
Description
The contact's family owns a 2018 ram 2500. The contact stated that while driving at 48-55 mph with the vehicle hitched to a tow trailer transporting a vehicle, the rear driver's side wheel inadvertently detached, rolled away, and crashed into the front end of a vehicle that was driving on the opposite direction. The contact engaged the trailer brakes and the vehicle brake pedal to stop his vehicle. The contact was able to veer to the side of the road. There were no injuries sustained. The contact stated as he was inspecting the rear driver's side wheel, he noticed that the wheel studs were missing. A police report was filed. The vehicle remained at the scene. The contact referenced nhtsa campaign number: 21v398000 (wheels). The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 86,000. Consumer is providing a link to photos of the incident and photos taken after the incident of the exact studs that failed. In the photos the day of the incident, a mark on the asphalt can be seen where the bare rotor slid to a halt on the side of the road. The other pictures were taken after the ram had been towed and was sitting in a grass field for ~12 days. Consumer saved all the failed studs from the vehicle. Consumer stated will be replacing the rest of the studs from the vehicle and will be saving them to along with a record of which wheel they came from. Consumer has managed to recover the wheel itself, which does not have oblong hole damage.
CategoryElectrical System, Service Brakes
DateJan 30, 2022
StateVA
Description
Every so often I am getting the “service electronic brake system” and my abs light and traction control light come on. This has happened to quite a few gen 4 and gen 5 ram's. Everyone replaces the wheel speed sensors, wheel hubs and abs sensors with no fix. Only thing after that is the hydraulic control unit and abs control module (which is on national back order until who knows when). The abs system for some reason is not covered under the power train warranty, why I don't know. It's a serious issue that needs to be addressed.
CategoryElectrical System
DateJan 18, 2022
StateMO
Description
Hi 2018 dodge ram 2500. Screen for radio/gps/uconnect etc is delaminating.
CategoryService Brakes, Vehicle Speed Control
DateJan 16, 2022
StateNJ
Description
Driving the abs and traction control light comes on randomly, when on neither the abs or traction control work when light is on. Cruise control is also not working when light comes on. Took ram to dealer, they tested and stated a failure of abs module, took over a month to get in as they are in demand. Dealer stated this is a common issue and parts are backordered. Abs module was replaced and system is still not working. This is a safety concern as no abs and traction control make the vehicle unsafe to operate. I do have the old abs module on hand after dealer replaced old one. Dealer is trying their best, but always have one or two on lot with issue. Stopping and handling are hazardous when system goes out.
CategoryService Brakes
DateJan 15, 2022
StateFL
Description
Was traveling westbound on highway when I got a chime and notification, "service antilock brake system" and then another chime, "service electronic braking system". The notification went away and both came on again. I was approaching a red light and when I applied brakes I had none. I swerved to the right and drove into a ditch. I was able to put it in 4 wheel drive and get out. While parked I started looking on youtube and found a mechanic that advised pulling the 40 amp fuse to disable the abs system. I did so and turned around and drove slowly home with brakes working but notification on. There were no I,juries or damage but had I hit the fiat, with my truck, there would have been 4 dead. I notified ram and asked why there is no recall as I looked it up and there are many incidence of this exact problem!
CategoryService Brakes
DateJan 09, 2022
StateTX
Description
For at least 2 months I have been getting intermittent warning signals for abs automatic braking system and traction control which also causes you not too have cruise control. Without traction control wet pavement is dangerous. Vehicle just has around 20000 miles on odometer I am now out of warranty I took too get checked at christian brothers automotive and they diagnosed a faulty abs module. The info I received from garage is that there was 1800 modules on back order so evidently ram has a big problem that they are failing too take care of. Repair would be 00 if garage could ever get ahold of module and I ate cost of diagnostics. Please look into this problem and let me know. Thank you [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryElectrical System, Steering, Suspension
DateJan 08, 2022
StateTX
Description
Steering dang link , steering gear box has my steering throwing me all over the road . It's getting bad to almost causing wrecks and suspension is very bad . This has been getting really bad to the point of calling a lawyer
CategoryElectrical System, Service Brakes
DateJan 08, 2022
StateOH
Description
The abs and traction light come on intermittently. We recently had snow fall and I had to stop quickly, the abs worked as it should have until the light activated on the dash which disabled the abs. Luckily I was able to control the vehicle when it started to slide into the on coming lane. It is definitely not safe. As I have seen in numerous complaints this is a well documented problem on the 2018 ram 2500.
CategoryService Brakes
DateJan 06, 2022
StateFL
Description
The abs warning light intermittently comes on and turns off. After searching on-line, it seems that it is an ongoing problem with many others. I'm afraid it could cause a serious accident. I had the same problem about 10,000 miles ago and took it to cape coral dodge to check it. They repaired it but here it has cropped up again. Every time the abs warning light goes off an alarm sounds and it drives you crazy. There really should be a recall on this to resolve the defect.
CategoryService Brakes
DateJan 03, 2022
StateCT
Description
12,478 miles and abs & traction control warning lights on. Diagnostic code on c0020-01 abs pump motor control - general electrical failure. Based on internet search this is a common problem. Fca star online publication appears aware of issue. No abs brakes is a safety issue.
CategoryService Brakes
DateDec 30, 2021
StateSC
Description
I, along with hundreds (if not thousands) of other ram 2500 and 3500 owners for years 2017 through 2018 have been having an issue with the abs module and hydraulic control unit. Have contacted the dealership and it is a well known problem with the aforementioned parts, to the tune of a 3-6 month wait for the abs module. The module has a manufacturing defect that fca/ram will not admit to, and when in fault disables cruise control and causes abs to malfunction, which could lead to locking up of tires in an emergency braking situation. This happens intermittently and sporadically for no apparent reason. I have video of the faults happening, but cannot upload the video due to it not being the proper format.
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateDec 28, 2021
StateGA
Description
Randomly my 2018 ram 2500 abs/traction control go out. It'll happen for 10mins in an out. Sometimes not at all, and others all the time. When the abs and traction control like come on and off on the dash it causes the brakes to become spongy and harder to brake.
CategoryService Brakes, Unknown Or Other
DateDec 24, 2021
StateFL
Description
I have owned this vehicle from the beginning. The first thing that happened 4 wheel drive module went out causing my cruise and abs system go down took to the dealer found out the module went down they replace it under warranty. Then a couple months later the abs system went down again to it to the dealer they said the abs passenger side sensor went bad replaced it under warranty. Drove for about 6months lost abs again the same sensor went bad they replaced again under warranty. Then about 6 months the abs went down again that's when they said they hcu and abs went bad replaced it did fine. Then dec 21 the abs started acting up took to o'reilly here in town read the code this one came up c0020-01. Call the dealer gave the code to them they said abs most likely went out. Truck is out of warranty now by 5,000 miles. This had been an recurring problem that seems like no one wants to fix it, I haven't taken back to the dealer yet.
CategoryService Brakes
DateDec 18, 2021
StateTX
Description
The abs warning light would intermittently come on for any reason and then go off. Check some dodge/ram forums and noticed this occurring quite a bit
CategoryElectrical System, Service Brakes
DateDec 14, 2021
StateCT
Description
Service anti-lock brake system and service electronic brake system messages repeatedly display along with a distracting chime. Symbols for these illuminate and then go out. The dealer spent three and a half hours trying to determine the problem about a week and a half ago. They made an appointment to pick up the vehicle this morning to look at it again "after their electronics specialist gets back from vacation". No one picked it up and a call to the dealer revealed that they have no drivers available to come get it. The constant chiming of the warning is especially distracting when driving in traffic and the intermittent nature of the problem could actually cause an accident if it occurred while the systems were trying to control a skid.
CategoryService Brakes
DateDec 08, 2021
StateWI
Description
Truck has intermittent abs/traction error on screen. It appears for a second or a minute. 40k on vehicle, dealer wants 1100 to fix… problem is parts are not available per dealer but ram website shows in stock. When error codes appears, I loose cruise right away and deceleration plus I have no abs or traction control function. I tow a 7000lb in the winter. I feel that it makes the vehicle unsafe…
CategoryElectrical System, Service Brakes
DateDec 06, 2021
StateFL
Description
My 2018 ram 2500 has over 45,000 miles on it and this is the second time that I have gotten the service antilock brake system and service electrical braking system warnings. The first time my truck was still under warranty and the dealer replaced the parts (I believe the abs module and the hydraulic control unit) which seemed to remedy the issue until recently. Now here we are with the same issue coming up. Seems that the first time occurred when turning on a wet road and the second occurred while backing up in some mud at our camp. Seems like the culprit might be when one of the rear tires seems to slip/spin differently than the other. Considering this is my second issue with this and there seems to be more and more complaints online for the same exact thing, this might be a defect in the parts or some other underlying issue. I take really good care of my truck and don't abuse it and these parts should not fail this quickly.
CategoryElectrical System, Service Brakes
DateDec 02, 2021
StateNC
Description
The contact owns a 2018 ram 2500. The contact stated while driving 60 mph, the service electric braking system and the abs and traction control warning lights were illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with needing the abs pump to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 26,800.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateNov 30, 2021
StateLA
Description
The service anti-lock brake system light keep coming on and off on dash, sometimes every few minutes then it could be days before it happens again. Diagnostics code reader is listing c0020-01 - abs pump motor control general electric failure
CategoryService Brakes, Vehicle Speed Control
DateNov 29, 2021
StateMI
Description
While driving and sometimes sitting still, the service antilock brake system warning will flash on and off rapidly. Then go off. When this happens cruse control stops working. Antilock brake functions no longer work. And traction control no longer works. I found this out while driving on snow and ice covered roads recently. I was stopping at an intersection, and the abs system started to work then turned off and my tires locked up, causing me to slide into the intersection. Fortunately no one else was at the intersection. Online forums show a great number of low mileage ram trucks like mine with this issue. Seems to be a failure of the motors on the hydraulic control unit.
CategoryService Brakes
DateNov 24, 2021
StateFL
Description
My abs system failed, taking out the cruise control also. I had to have my abs module replaced under warranty by the dealer. The warning lamps were on and I was told this is ultra common on the 2018 ram 2500's, dealer wanted 00 until they realized it was certified pre owned.
CategoryElectrical System
DateNov 20, 2021
StateGA
Description
The uconnect 8. 4 system has failed, in that the screen has delaminated. This system affects all others. The climate control, bluetooth, sirius and radio, rear view camera, and navigation system are all controlled by the uconnect system. The system self initiates, cannot be turned off, and randomly changes audio sources. The navigation system does not track with the vehicle and the bluetooth will not engage or disengage with driver input. Additionally, the bluetooth will automatically engage and disengage during phone calls. This system was an expensive option, and now does not operate properly. It is extremely distracting. As I said, the system cannot be turned off and expected to stay off. It operates random and autonomously.
CategoryElectrical System, Visibility
DateNov 17, 2021
StateGA
Description
The contact owns a 2018 ram 2500. The contact stated that while operating the vehicle, the u-connect display screen malfunctioned, causing light to be present inside the cabin of the vehicle and causing a visibility hazard for the driver while operating the vehicle in the dark. On one occasion the driver nearly hit a pedestrian due to the poor visibility caused by the defect. The local dealer and manufacturer were notified of the safety issue, but no assistance was offered. The failure mileage was 80,000.
CategoryService Brakes
DateNov 14, 2021
StateFL
Description
Abs system check light comes on. Dealer said the abs module has failed due to a "internal failure" meaning it is faulty (as per many others who have experienced this issue) and needs to be replaced along with the hcu and then the system needs to be flushed - all for 00. The truck has 40,000 miles and is just out of warranty. If not fixed the breaks can fail and I would crash so they have said it has to be done to avoid injury. This module needs to be recalled and replaced.
CategoryService Brakes
DateNov 12, 2021
StateMD
Description
Abs and esc lights game on the dash. Diagnosed by the dealership as a hydraulic control unit replacement. Luckily I'm within the warranty still, but many others on the forums have reported the same issues and are just outside of warranty. Obviously, this should be part of a recall.
CategoryService Brakes
DateNov 11, 2021
StateKS
Description
Vehicle antilock breaking system began cycling on and off during a stop. Service antilock break system warning began illuminating at about one second intervals.
CategoryBack Over Prevention: Camera System, Electrical System, Visibility/wiper
DateNov 09, 2021
StateMS
Description
8. 4 uconnect (media center) screen delamination causing "ghost touches"/glitches on the touchscreen, which prevent backup camera from functioning. While backing up, camera randomly turns off or switches to a separate cargo camera. Backup camera often remains on while driving forward. Ghost touching also cause random phone calls and emergency phone calls, which cause a distraction to driving. According to simple google search, 8. 4 uconnect screen delamination appears to be a common problem even on low-mileage vehicles. Manufacturer/dealer will not replace outside of warranty.
CategoryService Brakes, Vehicle Speed Control
DateNov 08, 2021
StateMS
Description
Constant warning to service electronic braking system kicks out cruise control. According to ram this is a known problem with related module
CategoryElectrical System, Service Brakes
DateNov 03, 2021
StateTX
Description
The service electric braking system and the service antilock brake system warning lights come on with chime. I or other have not been put into risk of safety as of yet. No dealer will look at it right now. I have called 2 dealerships and they both told me that they have to many vehicles as of now to look at it. At what point is mine and others safety con into play? I need my truck for my business and can't afford to let it go for long.
CategoryPower Train
DateNov 02, 2021
StateVA
Description
The contact called inquiring about a law enforcement vehicle (2018 ram 2500). November 2020, vehicle shut down while traveling up a road. “lost all pcm communication.” instrument cluster was on, but vehicle would not start, multiple warning lights were illuminated. The vehicle was not drivable. Towed vehicle to flower motors (ram) in montrose, co where it was diagnosed with needing a pcm replaced. The vehicle was repaired, however it continued to experience the same failure. July 2021 while the same law enforcement officer was traveling at 30 mph in a 35-mph zone into a sharp right turn, the vehicle "lost all the pcm communication". The law enforcement officer could not stop, due to no brakes and had a difficult time turning the vehicle. The law enforcement vehicle crossed the road into the oncoming lane of traffic and off the shoulder into sagebrush. The law enforcement officer was able to steer to the right and drove back onto the road and across both lanes of traffic, exiting off the road surface and into more sagebrush. The law enforcement vehicle finally came to a stop. Multiple warning lights illuminated. The air bags did not deploy. The law enforcement officer was not injured nor sought medical attention. No police report was filed. The law enforcement vehicle was not drivable and had to be towed flower motors (ram) in montrose, co where it was diagnosed with needing the pcm replaced for a second time. The law enforcement vehicle was repaired, however, it continued to experience same failure. August/september 2021, the law enforcement vehicle again “lost all the pcm communication”. The law enforcement officer was pulling up to a highway getting ready to merge onto the highway when the law enforcement vehicle shut down. The law enforcement vehicle was not drivable and was towed to berthod motors (ram) in glenwood springs, co where it was diagnosed with needing the pcm to be replaced for a third time. Multiple warning lights were illuminated. November 2021, the law enforcement vehicle was being driven approx
CategoryElectrical System
DateOct 29, 2021
StateTN
Description
The rear backup camera intermittently goes out when backing up. Alot of the time it just don't work at all and you'll get a blue screen or a very hard to make out image that's extremely blurry. I'd have a feeling that this problem is more if an electrical connector problem because you can slam the tailgate and it will go back to working just fine for a little while till you hit a bump in the road or open your tailgate again. It can be extremely dangerous not being able to use your backup camera in such a big truck.
CategoryService Brakes
DateOct 26, 2021
StateTN
Description
Above vehicle 2018 ram 2500 has issue with the abs system and or electronic braking system. Abs light blinks along with traction control because of a issue with the abs module and or abs pump. This issue is well documented in numerous ram trucks, new and used, of a failing part or parts that causes a saftey concern. When this part fails , you lose your anti lock brakes and it also puts your vehicle with no traction control. This issue needs to be addressed and a saftey recall needs to be issued to fix this problem before someone gets hurt or killed due to their vehicle losing control during braking or during acceleration.
CategoryElectrical System
DateOct 25, 2021
StateIN
Description
Abs and electronic braking system pump failed and need replaced around 40,000 miles. Was told it is a common known issue with these trucks
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateOct 25, 2021
StateLA
Description
While driving my 2018 ram 2500, the service electrical breaking system and service anti-locking break system flashes on and off. It usually does this while traveling on a bumpy road or driving over railroad tracks. Sometimes it will go days without coming on and some days while driving it constantly beeps and flashes the entire time while driving and it really distracts me from driving. When I called my local ram dealership lander's dodge bossier city, to make an appointment, they knew that it was a 2018 ram 2500 before I told them. The first available appointment isn't until 22 november 21.
CategoryPower Train
DateOct 25, 2021
StateCA
Description
The contact owns a 2018 ram 2500. The contact stated that the vehicle was repaired at the dealer under nhtsa campaign number: 20v036000 (power train) however, the failure occurred after the recall was repaired. The transmission shifter would not shift to drive after the vehicle was parked. The transmission shifter cable disconnected from the transmission, causing the vehicle to not perform shifts intended by the driver. Additionally, the gear shift lever position on the dashboard did not match the actual transmission gear. The vehicle was towed to the dealer. The vehicle was not diagnosed nor repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 30,000.
CategoryService Brakes
DateOct 25, 2021
StateNC
Description
The "service abs" light started intermittently going on and off on our 2018 truck. The truck has only 8,400 miles on odometer, and the issue started just three months after the bumper to bumper warranty expired. Taken to the ram dealership and to an independent shop we were told that c0020 abs pump motor failed and abs pump and module must be replaced and reprogrammed. After doing some research on the web, we read of several cases identical to ours,. Still the dealerships did not offer any assistance and we are waiting to hear back from fca/ram. Since the issue is well known and common to a large number of vehicles (just google the error code) we wonder why this is not part of a recall. Braking systems are an integral safety part of the vehicles and the fact that the manufacturer is not acting on this issue despite being well aware of it being a common problem on their trucks is just irresponsible.
CategoryElectrical System, Equipment:electrical:infotainment
DateOct 19, 2021
StateNM
Description
The contact owns a 2018 ram 2500. The contact stated that the central control system head unit malfunctioned and turned off. Additionally, the head unit would activate or deactivate other systems in the vehicle without driver input. The contact had taken the vehicle to the dealer who diagnosed that the central control system radio head unit needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the issue. The approximate failure mileage was 29,000.
CategoryService Brakes
DateOct 14, 2021
StateIA
Description
the abs light and traction control light came on with chiming going off. The lights would go on and off at random. Didn't start till I washed my truck. Took to dealer they said the abs module bad and ordered it. They say warranty will cover it. They shut the light off and reset the system. Stayed off till I washed the truck again. The part is in just need to have taken to shop to put on. This should be a recall for as many of these trucks that this has happened too. The cruise control, won't work and how do you now that the brakes will stop the truck if someone pulls out and you hit the brakes hard if the abs system isn't working right. They inspect the truck and see that the abs system was not working who is liable in a law suite. Chrysler won't say that it is a problem. Something needs to be done about chrysler (or any manufacture) responsible for the safety of the consumer buy there product. The truck only has 21,536 miles on it now. If it wasn't under warranty it wouldn't be fixed. It had 20,659 miles when went in to dealer. It had 20,583 miles when the light first came on.
CategoryService Brakes
DateOct 04, 2021
StateOK
Description
2018 ram 2500, 45637 miles. Service electronic braking system and abs/traction control lights illuminated. Code present. C0020-1 = abs pump motor control. Electrical failure. This is a known issue and a technical bulletin and star report has been produced. Chrysler needs this as a recall as these are all low mile vehicles and the end user had no input on the component failure. Abs problems are a safety issue and required to work properly according to the law.
CategoryElectrical System
DateSep 26, 2021
StateSD
Description
The truck was in at 35,486 miles because the service four-wheel light was coming on while towing the dealership said the electrical connector to front axle disconnect is packed with grease pushing pins from the electrical connector cleaned excessive grease from connector and repaired pins and reassembled road tested verified repair shortly three weeks after the service abs light has been coming on and off when it comes on with the cruise control on it causes sudden deceleration also when the service abs light is on anti-lock brakes do not work and traction control light is also on it comes on and goes off while driving just like the service four-wheel-drive light I have not had it in yet for service due to the fact still fighting with warranty but to me it seem like an electrical short issue
CategoryService Brakes
DateSep 20, 2021
StateSC
Description
The display on the instrument panel said service anti lock brake system and service electronic braking system. Also a warning chime sounded and warning indicator lights for the anti lock brake and traction control malfunctions came on.
CategoryElectrical System
DateSep 06, 2021
StateVA
Description
Center console touchscreen is de laminating and executing vehicle functions on its own while I'm driving. Very unsafe and distracting. This is apparently a very common issue.
CategoryElectrical System, Service Brakes
DateAug 30, 2021
StateTX
Description
C0020-01-abs pump motor control - general electrical failure. I called the dealership and was told by service advisor at maik haik dodge in temple, texas this is a common issues and ram knows about it. It is effecting ram trucks from 2014 to 2018 models 1500 to 3500. This issue turns off all abs, traction control and disables cruise control. The abs and traction control light goes off and on constantly. Message on the dash is service abs system and service electric brake system.
CategorySteering
DateAug 28, 2021
StateMD
Description
My husband was driving a "gsa work truck" when the steering linkage apparently broke. After running the vin, it shows there is a unrepaired recall. After someone contacted management in regards to the unrepaired recall, an employee named kirt flowers claims that the recall was fixed, but the dealership failed to put it in the system. (highly unlikely!) even if that was true, the "repair" failed. Either way, someone could have been killed!
CategoryService Brakes
DateAug 23, 2021
StateMS
Description
Abs light came on. Dealership said that abs control valve is defective. Could lead to safety issue. Have read on several forums that this is a reoccurring problem with this vehicle. My vehicle has only 30,000 miles. Have only owned it for three years. Should this be listed as a recall item? Warranty declines to cover.
CategoryService Brakes
DateAug 19, 2021
StateGA
Description
The anti lock brake and electronic braking system are throwing alerts on dashboard. It cuts off cruise control as well. This is a safety concern for us and other vehicles. On all ram forums there are complaints wanting to start a class action. This is a very common problem with the ram trucks. It costs 0-00 out of pocket. These sensors are a safety feature that one would expect to be able to depend on. The negligence of these safety features need to be addressed.
CategorySteering, Suspension
DateAug 10, 2021
StateLA
Description
Regarding the safety recall v06 / nhtsa 19v-021 drag link. This issue regarding the jam nuts on the drag link needs to be remedied. It calls for welding an adjustable part of the steering linkage rendering it non- adjustable when having the front end aligned in the future. Not to mention the effect of welding, potentially causing a problem with the integrity of the metal. The correct fix for this safety issue is to replace this steering linkage component, the entire drag link! And not a weld job on the steering linkage of all things! I am appalled that nhtsa approved such a thing. Please revisit this issue and do the right thing. Require chrysler (fca us llc) to replace this defective part with the proper part. Note.... Chrysler is not welding the nuts on the drag links on trucks coming off the assembly line! They are coming off with proper, safe, adjustable drag links!
CategoryService Brakes, Vehicle Speed Control
DateAug 09, 2021
StateTX
Description
Abs and tc lights come on and ding randomly, freedom service told me it's a hydraulic pump and causes a safety issue it also knocks cruise control off when it happens. The dealership said they have changed many so I am sure ram is aware of this issue.
CategoryEngine
DateJul 30, 2021
StateLA
Description
The def pump responsible for controlling the flow of diesel exhaust fluid to reduce exhaust emissions prematurely fails (in my case, it was at 61,000 miles) which forces the truck into "limp mode" limiting the speed of the vehicle to 5 miles per hour. Additionally, once this part fails, the truck cannot properly dispense def to the exhaust to reduce diesel emissions as designed and as mandated by the epa. Manufacturer acknowledged failure of the part and began redesign and remanufacture of the def pump prior to the covid pandemic. Replacement part availability is sporadic at best. Further, repair of this component has not been covered by federal emissions warranty or any extended warranty of the drivetrain, thus forcing a several thousand dollar repair on the consumer. Online search reveals thousands of other ram truck owners who are experiencing the same issues as described here my vehicle has been appropriately maintained and yet this occurred without warning of the imminent failure. Once the failure occurs, the vehicle poses significant risk to the environment due to inappropriate emissions, and places an undo financial burden on the consumer for a known manufacturing defect. I brought my vehicle to an authorized ram dealership who diagnosed the issue as described above and then repaired the vehicle at a cost to me of approximately $ 2,100. 00.
CategoryBack Over Prevention
DateJul 29, 2021
StatePA
Description
The contact owns a 2018 ram 2500. The contact stated that the infotainment system ceased randomly without warning. The back-up camera was inoperable. Upon investigation, the contact associated the failure with nhtsa campaign number: 18v398000 (back over prevention) however, the vin was not included. The vehicle was diagnosed and repaired; however, the failure persisted. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 23,242.
CategoryElectrical System
DateJul 19, 2021
StateVA
Description
Touch screen delaminated causing random inputs and essentially disabling phone, sos feature, rear parking assist, climate control, audio input control, bluetooth, etc.
CategorySteering
DateJul 19, 2021
StateIL
Description
Drag link even welded on is throwing my steering off bad. It's not safe and they should just put an aftermarket or better drag link on.
CategoryEngine
DateJul 15, 2021
StateNC
Description
Truck engine failure at 120,920 miles. 6. 4 hemi in a 2500 ram truck. This is the 3rd truck that has engine failure at approx 120,000 miles and reports of bearing metal in the block. Seems that there is an issue with the engine parts that are not lasting and resulting in engine failure while in operation. Loss of power and power.
CategoryService Brakes
DateJul 09, 2021
StateTX
Description
Intermittent dash notification to service electronic braking system it is the braking system and there is noted thousands of these failed systems at very low vehicle mileage I have not had it in the shop, it just started yesterday but during my investigation of possible solutions I found thousands of the same problem going back years, ram is well aware yes, the dash board lights and dings as well as a written dash warning. I also got the info on my cell phone
CategoryElectrical System, Service Brakes
DateJul 01, 2021
StateFL
Description
Abs module, hcu module currently available to be inspected if dealer won't fix. Potential loss of brakes. Dealer confirmed I had codes relating to a known problem with both abs and hcu modules. Dealership ran diagnostics. Service braking system warning lamp appeared on dash. Codes c0020 and u0147. Fca star letter case #: s2005000004 letter relates to codes stating general electrical failure. Dealership wants to charge me 5. 21 to fix. They started by saying the cost would be close to 00, when I asked why so much, they said I need several other repairs but couldn't provide a break down. I brought my vehicle in with the letter about the faulty equipment and the codes and was told it would get taken care of.
CategoryElectrical System, Service Brakes, Vehicle Speed Control
DateJun 28, 2021
StateTX
Description
The service abs and service traction control come on if I hit any bump on the road, seems to be a common problem with this vehicle model.
CategoryUnknown Or Other
DateJun 24, 2021
StateTX
Description
The screen is delaminating for the navigation system. It has also affected the ability to use my phone hands free through autoplay or bluetooth as the screen is malfunctioning
CategoryAir Bags
DateJun 18, 2021
StateFL
Description
Head on collision occurred doing 50mph and airbags did not deploy. Impact was hard enough to twist the frame of the truck.
CategoryService Brakes
DateMay 28, 2021
StateAL
Description
Traveling west on i10 mobile, al it was raining and the abs and tcs system lights started flashing along with a waring bell. This was repeating about once every 10-15 seconds. The road was in the process of being resurfaced and was rough. Return home to make an appointment with the dealer and was told five days was first available. Used a bi-directional scan tool to verify the fault as a abs motor connection fault. Purchased the oem hydraulic control unit installed and corrected the problem. After replacement the bad unit dc motor was found to be open no electrical connection. I have also performed a simple failure analysis. I found that one of the two dc motor brushes to be stuck in the brush holder. This appears to be causing intermittent connection faults on the rough road and total failure in the near future. I have found that the other brush that was making contact with the motor armature could be pushed into the brush holder and would also stick for a short time. This looks to be a design and or tolerance issue. I cut the outer motor housing with a small metal cutting wheel, while removing the armature probably pushed the bad brush into it's deeper position with no contact. I have all the parts if the nhtsa would like to inspect the motor.
CategoryElectrical System
DateMay 26, 2021
StateNC
Description
The contact owns a 2018 ram 2500. The contact stated while driving at undisclosed speed, the contact pressed the auto memory button on the front driver's side seat and became aware that the electronic control unit on the vehicle had reset itself and radio which caused the front driver's and passenger's side rearview mirrors to open and close independently. Additionally, the front driver's and passenger's side windows activated independently. The contact stated that the failure recurred several times. The vehicle was taken to the local dealer and diagnosed the failure with an electronic control unit failure however, the mechanic was unable to duplicate the failure. The contact took the vehicle to another dealer, wake forest dodge ram (10936 star rd, wake forest, nc 27587, (919) 899-4586) who inspected the vehicle and confirmed the failure with the electronic control unit in the radio. The unit was replaced however, the failure persisted. The vehicle was not yet repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 33,000.
CategoryElectrical System, Service Brakes, Vehicle Speed Control
DateMay 03, 2021
StateTX
Description
I have a 2018 ram 2500 with 24320 miles on it. The traction control light/ abs/ebs service lights come on when driving. The speed control goes off. I have seen on the ram forum that this is common on this and the 2017 years too. My question is if there are several 100 people with the same problem. Why have you not issued a recall. This will get someon killed if they are not careful.
CategorySuspension
DateApr 19, 2021
StateCA
Description
Tl* the contact owns a 2018 ram 2500. The contact stated that while driving 50 mph, the front end of the truck started violently shaking without warning. The contact loss control of the steering wheel. The contact slowly regained control of the vehicle and drove the vehicle to moss bros. Chrysler jeep dodge ram san bernardino (1100 s e st, san bernardino, ca 92408) where the vehicle was left overnight. The following day, the contact was informed by the dealer that all four tires had flat spots and needed to be replaced. The contact then took the vehicle to an independent mechanic where it remained in their possession and was not yet diagnosed. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 4,000.
CategoryElectrical System, Service Brakes
DateApr 14, 2021
StateFL
Description
Consistant flashing up "service electronic braking system" and "service antilock braking system" while driving. Dealer has attempted to repair replacing abs module and hcu, bled and recalibrated the braking system. Issue returns after few thousand miles. Online forums show a lot of other owners of this truck with the same issue. Brakes suddenly failing is a serious safety issue! First issue was at 14k miles, returned at 37k miles. The alert comes up at random times such as driving down the highway at 70 mph or sitting at a light. Does not seem related to actually engaging the brakes to have the error.
CategoryElectrical System
DateApr 09, 2021
StateCA
Description
Sporadically vehicle will not start. Dashboard lights flashing, display toggles through warnings, idle needle and speedometer needle moving while parked, vehicle not on. This has happened several times. Local dodge dealer is currently on 3rd visit to repair.
CategoryElectrical System, Power Train, Vehicle Speed Control
DateMar 16, 2021
StateLA
Description
The touch screen on the central control computer/entertainment/cell phone system has delaminates and randomly self selects buttons. On more than one occasion the distraction of cancelling phone calls at all hours, activation of back up cameras and signals that tell the vehicle to do wierd things negatively impact of drivers attention and function' there are laws about distract4d driving and this is a major distraction. I have tried to resolve the issue with the manufacturer and they are un responsive. Looking at the videos on how to re-lace the touch screen due to manufacturer requesting over 00 to replace based on false claims of broken/cracked glass in the screen. When the real issue is the touch screen manufacturer failed to use an adhesive that can withstand the heat within the closed cabin of a stationary vehicle.
CategoryUnknown Or Other
DateMar 09, 2021
StateOR
Description
The winter storm warning keeps popping up on my screen and ive searched everything to no avail of disconnecting.... This is agravating and distracting help this is also dangerous while moving ,,,distracting
CategoryEngine, Steering, Unknown Or Other
DateFeb 07, 2021
StateCO
Description
Truck slides after being parked . It has slid anywhere from 1 foot while I stood there watching. To several feet where I had to jump back into the truck to stop it. And over 14 one night from the time I parked to when I came out the next morning. Does not fully accelerate thru a turn.,tough to turns sometimes. In same turns
CategorySteering
DateFeb 01, 2021
StateCA
Description
The drag link on about 795,000 of the above vehicles may have been built with an outboard steering linkage jam nut that could loosen allowing one end of the drag link to separate from the adjuster sleeve. A drag link separation can result in a loss of directional steering control, which can cause a vehicle crash without prior warning.
CategoryAir Bags
DateJan 22, 2021
StateCO
Description
When I am driving I will randomly get a warning "service airbag system" and then it will turn off randomly. After doing some research and speaking to a dealership this is a known issues with the wiring under the seat. The dealer didn't know if the airbags would still work when the warning was present.
CategorySteering, Suspension, Unknown Or Other
DateJan 02, 2021
StateNC
Description
I purchased the trucks used from a dealership rick hendrick in fayetteville, nc. In march of 2019. It only had 20,000 miles on it. Issue one was they sold it to me with parts that void warranty per chrysler and this was not disclosed up front. Main problem I had to threaten to sue in order to get money back to get tires with the correct class rating as I could not tow with it. Next issue was they would not warranty bad wheel bearing or breaks at 37000 miles which per them was due to a lift kit. There is no lift kit on the truck but someone install a leveling kit. Dodge also performed a warranty recall on the truck after it was purchase which is the d truck drag link. It has since come undone and there is no correct fix for this or solution to this problem. No one else will touch the issue or resolve it when checking alignment. Now my steering wheel is way off by roughly 30 degree from center and the truck is hard to drive on highway. I have taken it in to have dodge redo this work and now they refuse to do it and want me to go for a week without my truck which I can not do while they investigate and figure our what needs to be done. Currently they are not offering me another vehicle to drive. I've taken the truck to other auto repair place and no one will work on this due to recall. Dodge has to do this and make it right its not my fault and the truck is not safe to drive but I have no choice as I have nothing else to drive for work. In short the steering is very lose and if this d link comes any loser it could cause the truck to crash and me to lose control with out me doing anything but driving normal on highway. Please help what chrysler and dodge are doing to be is wrong. I just want my truck to work right its only a 2018 and I have paid good money for everything to get correct and it still is not. You can pull everything on truck in car fact reports.
CategorySteering
DateDec 30, 2020
StateFL
Description
Tl* the contact owns a 2018 ram 2500. The contact stated that the vehicle independently drifted to the right without warning, while driving at various speeds. The contact had the vehicle serviced twice by an independent mechanic for the failure however, the failure persisted. The contact then received notification of nhtsa campaign number: 19v021000 (steering). The vehicle was repaired under recall by daytona dodge chrysler jeep ram & fiat (1450 n tomoka farms rd suite a, daytona beach, fl 32124). Soon after the repair, the failure recurred. The dealer was contacted and informed of the failure. The contact was informed that he had to pay a diagnostic fee out of pocket before the vehicle could be repaired. The contact declined the offer and took the vehicle to an independent mechanic where they informed him that the welding to the sleeve on the drag link had loosened. The vehicle remained in the possession of the independent mechanic. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 6,000.*dt*jb
CategorySteering
DateDec 07, 2020
StateCA
Description
Tl* the contact owns a 2018 ram 2500. The contact stated that after a wheel alignment was performed on the vehicle, the steering wheel would independently veer to the left while driving at various speeds, without warning. The contact had taken the vehicle to cerritos dodge chrysler jeep ram (18803 studebaker rd, cerritos, ca 90703) where he was informed that a jam-link on the steering nut had loosened. The nut was tightened and another wheel alignment was performed. The contact then took the vehicle to an independent mechanic who informed him that both jam links had loosened and both were tightened. The steering failure persisted and the vehicle was taken to los angeles chrysler dodge jeep ram (2025 s figueroa st, los angeles, ca 90007) where he was then informed of nhtsa campaign number: 19v021000 (steering) which was linked to the failure. The contact stated that previous records showed that an inspection was performed prior and no failure was found therefore, the recall was removed from the vehicle. The dealer informed the contact that they would contact the manufacturer for guidance on how to proceed. The vehicle was not yet repaired. The failure mileage was approximately 15,500.*dt*dt *tr*dt *jb
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateNov 16, 2020
StateOK
Description
There is a service the electronic braking system. There is only 13,900 miles on the vehicle. I have seen forums that this a major issue that keeps happening.
CategoryService Brakes
DateNov 02, 2020
StateFL
Description
Service anti-lock brake system and service electronic brake system intermittently displayed on the dash along with the lamps illuminating. This occured while driving on the interstate. After researching, this appears to be a common problem for these vehicles.
CategorySteering
DateNov 01, 2020
StateNJ
Description
Apparently ram welded the jam nuts to the adjuster sleeve on my new 2018 ram 2500 hd prior to me taking delivery of the vehicle last year. After installing new tires, I attempted to have my truck aligned but was told by my mechanic that he was not willing to align the truck due to the welds on the drag link assembly. I was forced to purchased an updated drag link assembly from ram to allow my truck to be aligned, but my reimbursement request to fca has been denied because they feel the welds were sufficient to repair the defect outlined in their v06 recall. The safety of my family shouldn't rest on two booger welds that were not performed by a certified welder and fca should be liable for the cost of the proper replacement parts.
CategoryEngine
DateSep 23, 2020
StateMI
Description
Bad starter over the miles
CategoryService Brakes
DateSep 16, 2020
StateCA
Description
Tl* the contact owns a 2018 ram 2500. The contact stated while driving 68 mph, the brake pedal was depressed to the floorboard but failed to stop the vehicle. There was no warning light illuminated. The contact stated that she drove on the side of the road until the vehicle slowed down. The contact stated she also heard an abnormal sound coming from the vehicle. The vehicle was taken to the local dealer moss bros. Chrysler jeep dodge ram moreno valley located at 27810 eucalyptus ave, moreno valley, ca 92555, (855) 999-8991, where it was diagnosed with needing brake pads and maintenance service completed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.
CategorySteering, Suspension
DateSep 15, 2020
StateCA
Description
Tl* the contact owns a 2018 ram 2500. The contact stated that the vehicle was included in nhtsa campaign number: 19v021000 (steering). As part of the recall repair, the adjuster sleeve nut was welded to the draglink. The repair was performed at browning dodge chrysler jeep ram (1983 hamner ave, norco, ca 92860, (951) 272-3110). The contact stated that while driving at an undisclosed speed, the vehicle was pulling to the right. The vehicle was taken to an independent mechanic for alignment however, the mechanic was unable to perform the alignment due to the recall repair. The manufacturer was contacted and informed of the failure. The manufacturer referred the contact to an authorized dealer to have a new draglink installed free of cost. The draglink was replaced however, the failure persisted with the vehicle pulling to the right. The contact was informed that the vehicle needed an alignment. The contact refused to pay for the alignment and the vehicle remained unrepaired. The approximate failure mileage was 53,000.
CategoryService Brakes
DateSep 08, 2020
StateTX
Description
My truck is sending a message saying service electronic braking and service antilock braking system. I ha e contacted three dealers and all have told me the abs module and hydrology control unit will need to be replaced. The truck was purchased new in august of 2019 and has 46000 miles on it. All of the dealer have stated there is a national back order for the parts due to the volume of failures that keep happening. This also shuts off the vehicle traction control and stability control when this part fails. The warning came on the dash at start up and will flash on and off continually rather than stay on. The truck is currently at the dealer for further diagnostics and regular service at the time I am filing this.
CategoryEngine And Engine Cooling, Equipment, Power Train
DateAug 21, 2020
StateCA
Description
Tl* the contact owns a 2018 ram 2500. The contact received notification of nhtsa campaign number: 19v818000 (equipment, engine and engine cooling) and 20v036000 (power train) however, the parts needed for the recall repairs were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer carson dodge chrysler jeep ram (3059 s. Carson st, carson city, nv 89701) was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
CategoryService Brakes
DateAug 14, 2020
StateTX
Description
Abs control module and hydraulic control unit failure. Vehicle information center shows service abs and electronic braking system, abs mil and traction control flashes on dash. Dealer stated abs control module and hcu failed.
CategoryPower Train
DateJul 21, 2020
StateTX
Description
The transmission failed while driving in city street traffic with no warning. The vehicle would not move forward or in reverse. The vehicle was hauled to the dealership for repairs under warranty.
CategoryUnknown Or Other
DateJul 08, 2020
StateCA
Description
Back up camera screen is too dark, even on the lightest control setting. I've brought the vehicle to two dealerships and opened a complaint with the company's customer care. I've been told the camera is operating normal or an additional camera should be installed at my expense (this camera would only display the truck bed) plus my truck is not equipped for this feature
CategorySteering
DateJul 06, 2020
StateCA
Description
I am having issues with my drag link loosening while driving. A recall was issued however the solution to mitigate this is welding the jam nuts. This does not allow me to realign the truck properly. I have attempted to contact fca dozens of times and have promised a case manager would call me back to rectify this but they have failed to reach out. This has been ongoing for two months now and poses a serious safety risk to my vehicle and my family.
CategoryPower Train, Service Brakes, Steering
DateJun 18, 2020
StateTX
Description
Truck loses power steering completely while driving making it 10x harder to maneuver the vehicle making tight turns very difficult. Lack of braking power. Truck has a very evident aeration noise every time steering wheel is turned at any time. Trucks power steering fluid has fallen below minimum three times in the vehicles life. Truck is at 27,000 miles. Issue began around 15,000 miles. Bubbles in power steering reservoir. Power steering pump smells like it's burning up. Power steering pump and hydro boost are failing and has airflow passing through a system that constantly needs to be lubricated by power steering fluid. Pump and hydroboost will fail prematurely before their life expectancies. I have brought my vehicle into three different dealerships, twice at rockwall dodge, twice as dallas dodge, once at huffines dodge. Dealerships claim nothing is wrong with vehicle, the power steering pump on this particular model is more audible than others, also there is supposed to be some air created in power steering system. Dealership service advisor stated, 'for all I know, you could be syphoning the fluid out of the reservoir and claiming it's low' each dealership said nothing was wrong, but has failed to explain to me where my fluid is going, why I'm losing braking power, having complete loss of power steering, or why my truck is very audibly making an aeration noise. Vehicle has been out of service for 15 plus days. Dealerships only look to see physical leaks, see nothing, and say it's fine and send me out the door. I've been through the lemon law process. Fca won the case and ncds denied buyback. I will attach a picture of ncds's statement on why the denial was made. Direct statement from [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr
CategoryAir Bags
DateJun 04, 2020
StateTX
Description
This vehicle was involved in a front end collision at speeds greater than 35 mph. The passenger front seatbelt did not lock and the air bags did not deploy.*dt*jb *tr
CategorySteering
DateJun 04, 2020
StateCA
Description
The steering wheel is not adjustable when performing alignment, due to recall fix under v06/nhtsa 19v-021. Steering wheel off center. Time wheel create uneven wear in tires and or over correcting in steering. *tr
CategoryUnknown Or Other
DateMay 01, 2020
StateLA
Description
Carplay stops working at random. Was working fine, then stops. Only charges phone for a second. Then stops altogether. We've bought several new charges, apple name brand, tried several different phones & it still isn't working.
CategoryAir Bags
DateApr 10, 2020
StateSC
Description
I was involved in an accident today that totalled my truck and the airbags never deployed. Impact damage was in the front and both side rear passenger doors. Car ran stop sign and the brunt of impact was in the front.
CategoryTires
DateMar 30, 2020
StateNY
Description
Tl* the contact owns a 2018 dodge ram 2500 equipped with a 2018 open range 291rls rv equipped with lions head tires, tire line: castle rock st, tire size: 225/75/r15, dot number not available. The contact stated that while driving approximately 65 mph, the two rear tires experienced a blowout suddenly and prematurely. The contact took the rv to the goodyear located at (863 north, us-27, lady lake, fl 32159, (352) 751-1119) and had the tires replaced. The manufacturer was made aware of the failure. The approximate failure mileage of the vehicle 7,000. The approximate failure mileage for the rv and tires were 3,000.*dt consumer stated manufacturer would reimburse the consumer.*jb*bf consumer stated rv's tire failure had nothing to do with the truck. All four tires were replaced.*jb
CategoryEngine, Equipment, Power Train
DateMar 24, 2020
StateCA
Description
Tl* the contact owns a 2018 ram 2500. The contact received notification of nhtsa campaign numbers: 19v818000 (equipment, engine and engine cooling) and 20v036000 (power train). The contact called hilltop chrysler located at (3291 auto plaza drive, richmond, ca 94806) and was informed the remedy parts were not available. The vehicle was not diagnosed nor repaired, the manufacturer was not made aware of the issue. The contact had not experience a failure. Vin tool confirms parts not available.
CategoryVisibility/wiper
DateMar 14, 2020
StateCA
Description
Today (sunny, 65 degrees) while driving at 60 mph, on highway 120 in manteca, ca (a 2 lane highway) with no other vehicles around my sunroof spontaneously shattered. The door windows were not open but the rear slider window may have been open. I washed the vehicle earlier this week and dried the windows immediately to avoid water spots and did not notice any cracks in the sunroof. The sunroof has been opened two, maybe three times since purchasing the vehicle in may 2019. The vehicle has 10,800 miles on it. I drove immediately to the dealership and showed them what happened. They stated they've never heard of anything like this before. I called the customer caroline and also reported it with them and I'm supposed to receive a phone call on monday, march 16.
CategoryEngine, Fuel/propulsion System, Vehicle Speed Control
DateMar 05, 2020
StateFL
Description
Loss of throttle from dead stop and while at varying speeds, vehicle is not throwing any codes. Dealer is stumped and has sent me away in a truck that could cause a serious accident. Ive filed a complaint with ram trucks/chrysler fiat but not getting much traction.
CategoryUnknown Or Other
DateMar 04, 2020
StateCO
Description
Sirius xm travel link constantly pushes notifications to the radio screen which makes the driver tale their eyes off of the road to clear the notification. Sirius xm adds the service to vehicles at no charge without the consent of the consumer to accept or deny the service and takes away the ability for you to request the service be turned off. I have made phone calls and requests to have the distracting service turned off and they refuse saying that because it has no charge they can't turn off the service.
CategoryService Brakes
DateFeb 27, 2020
StateIL
Description
When I back up my truck the brake pads chatter while backing. But started when the truck had around 7000 miles on it. I have had it to the dealer and they stated the first visit that that is a normal thing that happens. I took it in a second time because it gift worse and they stated it was the material the pads are made of but have no fix for the problem.
CategoryService Brakes
DateFeb 19, 2020
StateCA
Description
Tl* the contact owned a 2018 dodge pro-master ram 2500. The contact stated he started the vehicle and released the emergency brake, upon exiting and returning to the vehicle noticed that the vehicle ahd rolled away down a hill and made a right turn. The vehicle crashed into an oak tree in the neighbors yard. The contact stated that the vehicle was still idling and in park when he entered the vehicle after the crash and emergency brake wasn't on. No warning lights were illuminated. The vehicle was towed to an auto body shop where the vehicle was deemed a total loss. The failure cause was not diagnosed or repaired. The manufacturer was notified of the failure however, no assistance was offered. The failure mileage was 29,000. The vin was not available. *dt *tr*dt*jb
CategorySteering
DateJan 22, 2020
StateNJ
Description
This recall allowed the manufacturer to weld an adjustable component rendering it non-adjustable. This steering link should have been replaced, not compromised. Future alignment adjustments may not be made without possible damage from removing the welds which will likely cause damage and weaken the components.
CategorySteering
DateJan 22, 2020
StateOH
Description
The drag link recall is to weld the drag link thus making it unusable to get a front end alignment and also changing properties of the metal by welding it and possibly making it week and prone to a failure.
CategorySteering
DateJan 15, 2020
StateNJ
Description
Fca completed a sub-par repair on a defect related to their recall notice v06. This 'repair' was completed on my new 2018 ram 2500 power wagon prior to me taking delivery of the vehicle (I am the 1st owner). The 'repair' relegates what is designed and required to be an adjustable steering drag link into a fixed, non-adjustable component by welding the jam nuts to the adjusting sleeve. By doing so, future steering alignments will require additional time and expense to the customer because fca wants to save a few dollars instead of properly repairing the vehicle as part of the v06 recall campaign. Fca redesigned this component for the 2019+ models and the newly designed component is fully compatible with prior model years. I have purchased the redesigned component at my own expense because I do not feel safe with an adjustable part that was welded by a non-certified welder and wasn't designed to be welded. The materials are dissimilar and any weld will be subject to failure unless careful consideration was given to the amperage and filler material being used to complete the weld.
CategoryPower Train
DateJan 02, 2020
StateNY
Description
I started my 2018 ram 2500 in the early morning and a message popped up in my message center ( service 4x4 system) . Usually it would not be a big deal because you should service your vehicle to keep up with maintenance , but I just bought the truck 10 months ago and it has 5000 miles on it. Have an appointment with dealer to find out the problem, 4x4 will not engage in the mean time.
CategoryFuel/propulsion System
DateDec 25, 2019
StateNJ
Description
The fuel take does not allow pressure to release causing a engine light and refilling problems. I can get about half a gallon in at the pumps at a time. This problem occurred randomly about 8 months after purchase of the new truck. The dealer has had the vehicle in 4 times now. 1. Diagnostic, computer and engine light reset. 2. Diagnostic, engine light and refill pipe replacement. 3. Diagnostic, engine light and full tank replacement. 4. Diagnostic, engine light and no solution. The vehicle was tested at different gas station pumps all producing the same result. Failure to fill continuously and repeat engine light.
CategoryElectrical System, Electronic Stability Control, Service Brakes
DateDec 17, 2019
StateTX
Description
While operating vehicle the abs and traction control lights would flash on and off and message service anti lock brake system. Then service electric brake system would flash in message center. After flashing on and off multiple times the messages self cleared and lights went out
CategorySteering, Suspension
DateDec 07, 2019
StateCA
Description
Dodge welded lock nut on steering suspension welder was not certified. Asking for new updated tyroid steering piece for proper fix
CategoryPower Train
DateDec 04, 2019
StateFL
Description
Tl* the contact owns a 2018 ram 2500. While driving 40 mph, the vehicle shut off without warning. After several attempts, the vehicle restarted and operated normally. The contact took the vehicle to napleton's northlake chrysler dodge jeep ram (3701 northlake blvd, lake park, fl 33403, (888) 682-8985), but it was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 16,500.
CategoryStructure:body
DateNov 20, 2019
StateWA
Description
The 2019 travato was built on this ram 2500 chassis. Winnebago glued heavy, silver aluminum trim strips to the bottom of all sections of this van. We had the one on the driver's door fall off while parked in las vegas in march of 2019. We had this reattached which was covered by warranty. In november of 2019 we discovered over eight more sections coming loose and it was going to cost

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,300. 00 to have them reinstalled. We were told that there was no guarantee that we would not have to have them reinstalled 4 or 5 years later. We elected to have them removed instead. These are heavy pieces of metal that are exposed to high wind gusts while travelling at highway speeds. If one (or more) should fly off while in transit, they could damage vehicles following us or even cause a fatal accident.
CategoryElectrical System, Wheels
DateOct 29, 2019
StateTX
Description
Loss of communications between several modules. Errors are tpms loss of commo at all 4 sensors, not able to lock doors loss of key fob communications causeing engine to turn off. Stationary or moving on any road or speed. These began when the vehicle was first purchased oct 2018.
CategoryElectrical System, Unknown Or Other
DateOct 24, 2019
StateCA
Description
When putting in reverse the backup camera display goes multi color blur. This was about 20k then corrected itself when put in reverses the next time. Didn't think much about it. Now at 42 k its doing it more often. Took it to the dealer and frank at vacaville dodge tells me its out of warranty, when I had already seen there was a recall on this problem. I will document and take pics next time it does it.
CategoryService Brakes
DateOct 23, 2019
StateAL
Description
While driving to work on a state highway the brakes on my vehicle failed. The vehicle is 10 months old and has ~8000 miles on it. The abs activated while not applying the brakes. When I stepped on the brakes to slow the speed of the vehicle, the vehicle took much longer to slow down and or stop. After which, the abs and traction control light came on. The light then began to come off and on without a pattern. The car was taken to the dealership and the abs pump and abs control module were replaced. This issue occurred without warning. If the conditions had been different, this loss in braking could have caused a serious accident.
CategoryVehicle Speed Control
DateOct 23, 2019
StateSC
Description
Tl* the contact owns a 2018 ram 2500. While attempting to accelerate from a stop, the vehicle failed to accelerate. The contact mentioned that the vehicle was operating independently. The vehicle was taken to autonation chrysler dodge jeep ram and fiat johnson city (3700 bristol hwy, johnson city, tn 37601, (423) 354-3916) to be diagnosed, but the cause of the failure was undetermined. The vehicle was not repaired and the failure recurred multiple times. The manufacturer was notified of the failure. The approximate failure mileage was 600.
CategorySteering, Structure:body
DateOct 11, 2019
StateWV
Description
Tl* the contact owns a 2018 ram 2500. The contact took the vehicle to h and m motor company (373 e 3rd st, weston, wv 26452, 304-269-5727) for routine maintenance. The dealer informed the contact that the vehicle was included in nhtsa campaign number: 19v021000 (steering) and performed the recall repair. After the recall repair was performed, the contact took the vehicle to an independent mechanic to have the tires replaced and for an alignment. The mechanic informed him that due to the welding that was performed during the recall repair, they were unable to perform an alignment. The same dealer was contacted and informed him that the work they performed on the vehicle was approved by the manufacturer. The manufacturer was notified and the contact requested that they pay for the alignment due to the work performed on the vehicle. The manufacturer denied the request and provided case number: 64758281. The vehicle had not been repaired. The contact had not experienced a failure.
CategorySteering
DateSep 05, 2019
StateOK
Description
Tl* the contact owns a 2018 ram 2500. The contact stated that the vehicle was repaired per nhtsa campaign number: 19v021000 (steering) by south pointe chrysler jeep dodge ram (located at 9240 s memorial dr, tulsa, ok 74133, (918) 584-1481). After the repair, the contact stated that the steering wheel was not aligned and the vehicle hesitated. Within a week, the vehicle was taken back to the dealer, but the failures could not be duplicated. After multiple visits, the dealer diagnosed the vehicle with needing an alignment and that the steering wheel needed to be re-welded. The vehicle was not repaired. The contact left a voicemail message with the manufacturer. The failure mileage was 7,000.
CategorySteering
DateAug 22, 2019
StateME
Description
Tl* the contact owns a 2018 ram 2500. The contact received a recall notice for nhtsa campaign number: 19v021000 (steering). The manufacturer was contacted and stated that the remedy was not the proper repair because it would prevent the vehicle from having a wheel alignment. The contact stated that the proper repair would be to have two jam nuts placed on each side, which should prevent the sleeve from turning. The dealer was not contacted. The vehicle was not repaired. The contact had not experienced a failure.
CategoryFuel/propulsion System
DateJul 25, 2019
StateOH
Description
The acceleration stuck on highway
CategorySteering
DateJul 23, 2019
StateWI
Description
2018 dodge ram. Consumer writes in regards to drag link safety recall. *ld the consumer stated the drag link repair was performed but, the fialure recurred. *js
CategoryUnknown Or Other
DateJul 17, 2019
StateFL
Description
Dodge is knowingly installing 18' spare tires and wheels on hd pickups where the vehicle actually has 20 wheels even though the customer is paying for a full size spare tire. This is dangerous, especially on a heavy duty pick up but also amount to fraud in that customers are paying for 20" wheels spare and getting an 18"
CategoryPower Train
DateJul 14, 2019
StateID
Description
I was pulling my 5th wheel trailer up a steep hill, and my engine fan sucked in my fan shroud cut it into large chunks, they then flew into my radiator and punctured it resulting in loss of all engine coolant. Apparently this has been happening for quite some time with 4th gen ram trucks after searching on multiple internet forums. This in my opinion should be a recall. It left my 2 kids, wife, and two dogs stranded on the side of the road.
CategorySuspension, Unknown Or Other, Wheels
DateJul 10, 2019
StateNV
Description
Vibration at various speeds. Can be felt and noticed in steering wheel. Feels like a shaking of the vehicle. Happens on different road surfaces (asphalt vs concrete) upgrades, downgrades, flat, left turn's right turns straightaways. Typically starts at 55 mph to 80 mph. Still noticeable under heavy or light loads and even empty.
CategorySteering
DateJun 10, 2019
StateAR
Description
I have the very same issue that has been previously expressed on may 20th, 2019. I had my service done on the may 20th, only to be told about the 'spot weld' when I picked up the truck, after the repair was done. I too agree with this description the frustrations, issues and concerns. This is not an acceptable fix, especially of a new vehicle. I recently recurved a recall (v06) on my new ram 2500. This recall required the jam nuts on the adjuster sleeve portion of the drag link to be welded in place. This affects the serviceability of the vehicle in that if an alignment is required the steering wheel will be off center because the component that is designed for this adjustment has been rendered useless because of the recall procedure. I questioned the service rep when I had the recall performed if this was a temporary fix until a properly redesigned component was available. His answer was that to his knowledge welding the jam nuts was the permanent fix. I feel this repair is unacceptable as a permanent fix as it renders a component of the steering system that was designed to be adjustable useless, thus making routine maintenance impossible.
CategorySteering
DateMay 21, 2019
StateFL
Description
Tl* the contact owns a 2018 ram 2500. The contact received notification of nhtsa campaign number: 19v021000 (steering). The contact stated that hill-kelly dodge chrysler jeep ram (located at 6171 pensacola blvd, pensacola, fl 32505, (850) 972-2050) exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Upon further investigation, the contact believed that the recall remedy would prevent proper alignment. The contact had not experienced a failure. Parts distribution disconnect.
CategoryPower Train
DateMay 20, 2019
StateMD
Description
Driveline whine at 70-80 mph caused by bad rear end setup/bearings
CategorySteering
DateMay 20, 2019
StateUT
Description
I recently recurved a recall (v06) on my new ram 2500. This recall required the jam nuts on the adjuster sleeve portion of the drag link to be welded in place. This affects the serviceability of the vehicle in that if an alignment is required the steering wheel will be off center because the component that is designed for this adjustment has been rendered useless because of the recall procedure. I questioned the service rep when I had the recall performed if this was a temporary fix until a properly redesigned component was available. His answer was that to his knowledge welding the jam nuts was the permanent fix. I feel this repair is unacceptable as a permanent fix as it renders a component of the steering system that was designed to be adjustable useless, thus making routine maintenance impossible.
CategorySteering
DateMay 19, 2019
StateCO
Description
Ram issued a recall to weld the adjustment nut on the drag link. This is not the proper way to fix the problem. My truck has been to two different dealers and welded three times. The problem is still not fixed.
CategorySteering
DateMay 07, 2019
StateWA
Description
The fca has issued a v06 recall for the drag link on my vehicle. As stated in the recall, the outboard steering linkage jam nut may loosen, allowing one end of the drag link to separate. I checked my truck and one jam nut was loose. According to the recall, if the torque values meet requirement, the nuts will be welded to the adjuster sleeve. If the torque values do not meet requirement, the drag link assembly will be replaced. I then called my dealer and he confirmed that they could not weld it. Unfortunately, he also stated that no replacement parts were currently available. So where does that leave me? I emailed the fca ceo and eventually was told that I needed to drive the truck to the dealer for inspection. I was appalled that I was suppose to drive the truck with a loose drag link and that they couldn't do anything else to help me until I did so. I even sent them pictures of the loose drag link, yet they will take no action. I do not want to put my life, or the lives of family members at risk to drive the truck in to be told the same thing I was over the phone. Some people have posted online that they have been reimbursed for an aftermarket drag link or the dealer has replaced the drag link with a newer version. I'm hoping to have one or the other done.
CategoryUnknown Or Other
DateApr 08, 2019
StatePA
Description
After buying this vehicle I noticed that the plastic trim around instrument cluster is cocked to the point where it is very noticeable. Is it a safety issue no but it is an appearance issue. Took it to the dealer where I purchased it on 1/21/19. They said it was fixed it's not fixed. Was told nothing can be done about it. Took it in on 3/7/19 said they adjusted the steering wheel cover. That's not what is cocked.
CategorySteering
DateApr 03, 2019
StateSD
Description
The fca recall v06 concerning drag link separation prescribes a spot weld repair that I feel will eventually fail because of future alignment service. Spot welding the jam nuts to the adjuster sleeve works only until the nut and adjustment sleeve are separated when the vehicle is in for a future alignment. I called dodge with this concern, and they put me in contact with the local dealer who said if the adjuster needed to be moved with future alignments they would grind the weld off, make the adjustment, then weld the nuts back to the adjustment sleeve. This will work if the owner uses only the dodge dealer for alignment. Many alignments are done at tire stores, and a variety of other service facilities who will not know about this repair. The weld might break when the technician counter wrenches the jam nut and adjustment sleeve, or grinds it off to align the truck. With out knowing about this recall the tech might make adjustments and turn the jam nut back on the sleeve; returning the truck to it's pre recall condition. This is not a complaint about the dealer, or fca. I'm concerned that most owners will be unaware that after a common alignment the v06 recall might need to be redone. My vehicle has been spot welded and the recall is done.
CategorySteering
DateApr 03, 2019
StateTX
Description
I was recently notified of safety recall v06 / nhtsa 19v-021 drag link for my 2018 ram 2500. I'm writing to complain about the proposed repair: "... The (jam) nuts will be welded to the adjuster sleeve." this solution appears to simply mask the problem of the adjuster sleeve's threads being stripped out and the drag link becoming separated from the vehicle's steering controls, and quite possibly without warning. As the subject component is related to maneuvering large vehicles that often carry or pull large loads, and thus vital for public safety, I feel strongly that fiat chrysler automobiles should provide a much higher quality solution to this issue. Further, this component is designed to be an adjustable component, adjustments would no longer be possible after the nut(s) is welded to the adjuster sleeve; this is not acceptable as the nut/part would have to be cut off with a grinder or metal saw (which would damage these parts) the next time the steering needs to be adjusted. Ultimately, I am very disappointed in the proposed "repair" as there are known alternatives that would properly correct this issue.
CategorySteering
DateApr 03, 2019
StateFL
Description
The recent ram 2500 recall number v06/nhtsa recall number 19v-021 remedy/repair, has me very, very, very upset as a consumer. If I may be so bold, the engineer(s) that devised the repair method for those trucks effected, really didn't think things through from a consumer perspective. The welding of the jam nuts on the left/right drag links, means that part of the overall steering geometry adjustments, has been minimized as it applies to toe and steering wheel alignment adjustments. The repair is a cheap, jury rigged temporary repair that clearly is a costs savings measure. Every customer that has had this repair, will require the purchase of a new set of drag links in the future. My vehicle (2018 ram 2500 power wagon) is built for extreme off-roading, and I can guarantee you and dodge/fiat/ram that I need the ability to make adjustments' this is an unexpected act on the behalf of fiat' I really do want an answer back about how this is going to be addressed' my answer is simple; make sure the current inventory of replacement drag links, do not have the same sub-standard build as the current links, and' rather that weld the jam nuts, just replace the drag links with updated ones'
CategoryBack Over Prevention: Sensing System: Camera, Steering
DateMar 21, 2019
StateTX
Description
Tl* the contact owns a 2018 ram 2500. The contact stated that the rearview camera screen turned black when the vehicle was placed in reverse. There were no warning indicators illuminated; however, "error" would display occasionally on the instrument panel. The vehicle was taken to autonation chrysler dodge jeep (7740 ne loop 820, fort worth, tx 76180, (817) 522-4981) where it was diagnosed that the camera needed an update. The update was performed five times, but failed each time. The manufacturer was not made aware of the failures. The vehicle was included in nhtsa campaign number: 19v021000 (steering). The failure mileage was 20,000.
CategoryElectrical System
DateMar 15, 2019
StateWY
Description
While the truck is running and parked passenger gets out of vehicle and shuts door causing the key fob has left the vehicle warning on the dash to appear. But the key fob is clearly setting in the cup holder in the center console and has not left the vehicle. Only way to reset is to take the key fob out of the truck. This has happened ever since the seat belt module was replaced. On the passenger side. Has happened 10+ times
CategoryElectrical System, Fuel/propulsion System, Power Train
DateMar 05, 2019
StateTX
Description
Pulled out into traffic and the gas pedal did not propel the truck and I was almost hit broadside. It's like the gas pedal took 3-4 seconds to send fuel to the engine and caused the truck to just roll instead of propelling it down the road
CategoryUnknown Or Other
DateJan 30, 2019
StateDE
Description
I'm having issue with constant weather alert pop ups on the screen in the center of the cab. This is very distracting while driving and it forces you to manually close the pop up to return to the screen. These alerts happen while the car is in motion and will happen several times during a 15 minute commute. This may seem inconsequential but it is no different then talking on the phone as it requires you to take your eyes off the road,
CategoryElectrical System
DateJan 25, 2019
StateMN
Description
Tl* the contact owns a 2018 ram 2500. While driving 60 mph, the crash sensor warning indicator illuminated. The vehicle was taken to waconia dodge chrysler jeep ram (located at 905 strong dr, waconia, mn 55387, (952) 373-5327) where it was diagnosed that the failure was due to the extreme cold and wet climate. The contact was informed that as soon as the temperature became warmer, the malfunction would cease. The sensor was reset and the engine control module was re-flashed, but the failure recurred. The failure was intermittent. The manufacturer was notified of the failure. The approximate failure mileage was 1,000.
CategoryPower Train
DateDec 20, 2018
StateWA
Description
New vehicle with 57 miles on odometer died while parked idling. Tried restarting vehicle, raw fuel running out of tail-pipe. Towed to i5 dodge for diagnosis. Found pcm bad. #7 injector being held open constantly. Pcm replaced after 1 week wait for release from national back-order. Vehicle repaired and returned to service.
CategoryElectrical System
DateDec 11, 2018
StateMS
Description
Tl* the contact owns a 2018 ram 2500. The contact stated that the u-connect screen periodically failed to function, which impacted the functionality of the sos feature built into the rearview mirrors. The dealer (fremont motor, 6101 e 2nd st, casper, wy 82609, 307-237-8491) scheduled a diagnostic appointment for december 18, 2018. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 6,030.
CategoryUnknown Or Other
DateDec 10, 2018
StateSC
Description
The fca based uconnect system with the 5 year siriusxm travel link subscription has a fatal software error with no solution. It forces persistent "weather updates", every couple of minutes, which are a full screen blocking notifications requiring the driver to physically interact with the screen to regain acess. These appear on any screen: gps, radio, backup camera etc. And will not stop. There is no menu control to affect the problem, no ability for dealer to affect, sirius xm will not cancel under any circumstances or demands. This flaw causes terrible distraction from driving randomly and persistently and renders otherwise important systems useless.
CategoryService Brakes
DateSep 27, 2018
StatePA
Description
2018 ram 2500 hd diesel 13000 miles, 3 separate occasions, under all driving conditions, brake pedal went to floor requiring pumping action to stop vehicle. Other occasions pedal feels spongy. No service available. One dealer was 4 weeks out scheduling two other are 1-2 weeks scheduling. Vehicle is scheduled for drop off october 4th 2018
CategoryPower Train
DateJul 25, 2018
StateAR
Description
Tl* the contact owns a 2018 ram 2500. While the vehicle was parked, the gear shifted into neutral and rolled down the contact's driveway into a pond. There were no warning indicators illuminated. The vehicle was taken to the dealer (cavenaugh chrysler jeep dodge, 118 e poplar st, walnut ridge, ar 72476, (870)-886-2414) where it was awaiting diagnostic testing and repairs by the manufacturer field inspector. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was 13,200.
CategoryService Brakes
DateJul 19, 2018
StateAR
Description
Upon maximum emergency braking at any speed, the truck stops as if the brakes where wet, impossible to stop when towing a unloaded 16 foot utility trailer down hill it just keeps on going until you reach bottom. Taken to dodge dealership they say it's normal but they say other trucks like chevy 2500 can stop a train.
CategoryPower Train
DateJul 06, 2018
StateAL
Description
Our dodge ram 6. 7 2500 2018, case, harvest editor caught on fire within a week of purchase, while driving down the freeway towing. At time of purchase it had 555 miles on it, and we'd only driven it 3 time prior to this. We were driving below the speed limit. The truck starting loosing power, we saw a little smoke in the rear view mirror. As we slowed the smoke increased. Upon lifting the hood, transmission fluid was squatting out across the engine poring on the ground, flames were moving along the back of the fire wall. We put the fire out ourselves prior to the fire department arriving. Our insurance investigator said it was a warranty issues, defective transmission line. He also said there was no evidence to support anything that we could have or might have done. Chrysler's investigations revealed that it was also a warranty issue.

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Brian Jones

About the Author:

Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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1 COMMENT
  • William L

    bought 2018 ram in tennasee while paper work was being done i looked under hood and saw rodent damage to hood liner. told dealer I did not want truck. was told they were keeping my deposit. it was warranty work they would fix and deliver next day.they showed up late next day were in a hurry to leave and left. looked under hood Liner not repaired . Called dealer and they cam back and took back truck. Brought back next day. drove 100 miles stoped at light took a right and pulled on to highway excelerator quit and truck stopped then went to full throttle almost hit car in front of me.back to dealer.Nothing happened because it did not show any codes. It did it again 40 miles after leaving dealer. Had it towed to N.C. dealer, they said they could not find a problem but they had contacted factory tech who had said [quote] to just start throwing parts at it. Dodge then told me they would trade out for new truck. I hav 30 some copies of emails proving this. this truck is still at dealership in S.c. and has been for along time.FCA has told me the case has been closed and then reopened it I don’t know how many times.I had to buy a new truck [chevy this time. am out 4700 plus dollars. please help W L Stair

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