Receivables Outsourcing , Inc. (ROI) is a third-party collection agency based in Maryland that specializes in collecting delinquent medical bills. ROI has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), such as using prohibited communication tactics and attempting to collect debts not owed. If ROI has contacted you about past due collection items, make sure you understand your rights before you respond.
The harassing company pays our fees.
They’re legit. According to the Better Business Bureau (BBB), Receivables Outsourcing, Inc.was founded in 1982 and incorporated in 1995. The BBB established a profile page for ROI in 2003, and ROI has been a BBB-accredited business since 2010.The BBB lists ROI as a collection agency, billing service, collection system, medical coding service provider, and health monitoring service with an estimated 425 employees that uses the alternate business names, The ROI Companies and Bolder Healthcare. Buzzfile hosts 2 listings for ROI, with a total estimated annual revenue of $28.5 milliona nd a headquarters staff estimated at 294 employees.
According to its website, ROI is “a healthcare-exclusive Revenue Cycle Management RCM firm focused on creating bold solutions that generate bolder financial results for hospital and physician groups.” ROI states that its “unique structure simplifies RCM complexities, and their specialized solutions address challenges across the RCM spectrum.”
Receivables Outsourcing provides collection services exclusively for hospitals, physicians’ groups, and other healthcare and medical service providers. Their full range of solutions includes hospital RCM; physician RCM; third-party liability; self-pay; eligibility verification claims; workers’ compensation; insurance claim denials; clinical coding; government RCM; physician practice management software; and collections.
Receivables Outsourcing, Inc is the collections division of Bolder Healthcare Solutions. ROI “utilizes a proprietary scoring and segmentation model to identify high propensity to pay accounts.” In addition, they employ a “highly specialized and professional staff, …analytics-driven work queues, and third-party status to create a sense of urgency, establish payment plans consistent with hospital or group policies, identify all billable insurance, and identify any potential financial assistance, resulting in maximum recoveries, all while driving an enhanced patient experience.”
ROI cites Professional Practice Management System (PPMS) certification and accreditation with the Association of Credit and Collection Professionals to“drive… compliance and consistent adherence to established policies and procedures.” However, their website does not include a dedicated consumers page with links and references to protection resources, laws, and enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
As of August 2019, the BBB has closed 17 complaints against Receivables Outsourcing, Inc in the past three years, with 4 complaints closed in the previous 12 months. Most of those complaints alleged problems with billing and collections. As of April 2015, the Consumer Financial Protection Bureau (CFPB) has closed 31 complaints about ROI. Justia lists at least 2 cases of civil litigation involving ROI, including a precedent-setting case regarding allegations of sexual harassment of ROI employees by ROI management.
Receivables Outsourcing, Inc.
1920 Greenspring Dr., Ste. 200
Timonium, MD 21093-4156
Telephone:(410) 561-7800
Website: http://www.theroi.com/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely ROI would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here is a Sample Case Complaint:
Complaints against Receivables Outsourcing Inc cite problems resulting from disputes about the validity of debts and allegations of harassment. In October 2018, a complainant stated that ROI had contacted her regarding an “incorrect debt owed for a medical procedure from a medical facility that went bankrupt…and filed for bankruptcy” in 2017. According to the complainant, she had “never received any detailed fee invoice from them and tried to contact accounts receivable numerous times until the phone was disconnected. There was a long period (months) of hearing absolutely nothing until” the first collection agency“finally contacted her with an amount owed notice of” a little more than $600.00. She stated that she had paid the amount “in full (according to the previous collection agency)in installments ending in February 2018,” but there were allegedly “no records of her …payments” … because they no longer represent the company.” Subsequently, ROI took “over the account …and sent the complainant an incorrect invoice…for a medical procedure…in 2017. According to the complainant’s insurance records, the total” she owed was originally over $800.00, less the $600.00 she had already paid, leaving a balance of about $185.00; however, ROI had billed her for about $1,100.00, less about $450.00,“(which, according to their records, is all she paid),” leaving a balance of around $650.00.She “requested a detailed summary of fees from her procedure… and though she had repeatedly called and left messages…and…sent an explanation via email concerning the discrepancy,” she said she had not received any response. On the one occasion when her contact attempts resulted in contact with an ROI representative, she was “instructed… to send her detailed explanation and supporting paperwork,” which she sent in late 2018. The complainant stated her “concern…that with no communication and no response, this debt will be reported to the credit bureau.”
Receivables Outsourcing, Inc uses a fairly standardized response to most complaints. After thanking the complainant for bringing the matter to their attention, ROI stated that because their “business is of a medical nature, their office is not permitted to release any details regarding this matter to the BBB without the consumer’s signed consent on a HIPAA-compliant authorization form, which the complainant did not provide.” As a result, ROI was “unable to provide the BBB with any information” but stated that “a response was mailed out…directly to the complainant, and their office considers the matter closed.”
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“I have to admit, I was not sure of y’all initially but you proved me wrong. You not only got the calls to stop but you have the company to dismiss the accounts once and for all! It had been more than I anticipated.”
“Prior to contacting you, we had tried repeatedly to handle this matter without threatening litigation. In the end, not only were they unapologetic, but they were dismissive – even of an attorney friend who called on our behalf. Sincerest thanks for resolving this matter for us!”
“Lemberg Law has saved me from the endless calls, and harassing voicemails. They really do go to bat for you. I didn’t know that debt collection agencies can end up paying your legal bill. What a surprise, to receive free legal help. I’m very grateful for all the hard work they did to finally give me my life back.”
“Thank you and your team at Lemberg Law for the exceptional work you did on my behalf. I have never experienced the level of care, professionalism, timeliness in follow-through, and monetary compensation obtained through your firm.”
We can absolutely help. Call us today.
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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