KeyBridge Medical Revenue Care or KMRC is a debt collection agency, which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling,
KeyBridge Medical Revenue Care, Inc. (KMRC) is a third-party collection agency based in Ohio that specializes in collecting delinquent medical bills. KMRC has received consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA), including failure to verify debts and attempting to collect debts not owed. If KMRC has contacted you about past due collection items, make sure you know your rights before taking action.
The harassing company pays our fees.
They’re legit. According to the Better Business Bureau (BBB), KeyBridge Medical Revenue Care, Inc. is a legitimate collection agency, founded and incorporated in 1981. The BBB established a profile page for KMRC in 1989. KMRC is listed as a collection agency with an estimated 51 employees that uses the alternate business names, Posicheck, General Audit Corporation, and KeyBridge Medical Revenue Management. Buzzfile estimates KMRC’s annual revenue at $5.4 million.
According to its website, KMRC has “helped millions of patients resolve their financial obligations—while maintaining positive feelings toward their care providers.” KMRC promotes a “culture that thrives on helping people succeed—whether success means achieving peace of mind with a clear payment plan, a better patient-balance recovery solution for healthcare provider staff, or insights into better delivery methods.”
KMRC offers a range of accounts receivable management services occupying three main divisions: early-stage patient balance recovery, medical bad debt recovery, and revenue cycle ancillary services. Their early-stage recovery division automates tasks such as answering inbound phone calls, sending billing statements, placing outbound calls, establishing payment plans, and tracking balances; optimizes payment processes such as establishing billing cadence and testing and refining messaging; and personalizes the patient experience with “always-on” customer support and account information clarification.
KMRC’s medical bad debt recovery division provides data-driven workflows with automated messaging; predictive dialing capabilities with multiple line dialing; always-on satisfaction monitoring with real patient feedback and instant problem-solving; and communication skills optimization. The revenue cycle ancillary services division provides legacy clean-ups and completion of bottlenecks and unprocessed denied claims. In addition, KMRC offers training classes for patient access teams, clinical staff teams, financial departments, and revenue management teams.
The KMRC website includes a Patient Services heading with several pages of resources, references, and links to frequently asked questions, consumer protection resources, and information about debt collection laws and enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
The BBB has closed 20 complaints against KeyBridge Medical Revenue Care in the past 3 years, with 4 complaints closed in the previous 12 months. Most of those complaints alleged problems with billing and collections. Since June 2015, the Consumer Financial Protection Bureau (CFPB) has closed 15 complaints against KMRC. Justia lists at least 2 cases of civil litigation involving KMRC.
KeyBridge Medical Revenue Care, Inc.
2348 Baton Rouge
Lima, OH 45805-1167
Telephone: (419) 993-2900
Website: http://www.keybridgemed.com/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely KMRC would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. Here are some Sample Complaints
Complaints against KeyBridge Medical Revenue Care cite problems resulting from disputes about the validity of debts and the accuracy of billing and accounting methods. In February 2017, a complainant stated that she had been contacted by KMRC, who had “attempted to collect payment on a bill that she had paid immediately upon receiving it.” The complainant said that she had been told twice the bill had been paid, but collection efforts continued. According to the complainant, her “husband had a medical procedure done” in December 2014. They “received a bill from Anesthesia Associates of Cincinnati (AAC) for two separate balances, $92.48 each, for a total due of $184.96.” After receiving the bill, the complainant paid it online using the payment portal for the original creditor and received a payment receipt from AAC. The “next month the charge showed on her Visa statement.” Regardless, KMRC “contacted her a few months later saying that AAC had turned her in to collections on the outstanding bill.” She contacted KMRC and told them it had been paid, and KMRC agreed that it had been taken care of. However, she “then received another letter from KMRC on the same bill in March 2016. At that time, she emailed them her receipt and credit card statement as proof. Again, KMRC assured her the matter would be closed.” Subsequently, she received “the third letter, dated Feb 3, 2017 from KMRC attempting to collect payment for” AAC. “This time, the bill was for $92.48—the amount of one of the transactions from the original bill.” The complainant stated that KMRC appeared to be attempting “to separate out the balances to try and collect on them individually this time, in the hope she wouldn’t notice the differing amount from the original collection claim.” She said she would not work with KMRC any further.
In response, KMRC confirmed the complainant’s account and agreed that it had been paid. They stated that they had contacted AAC and asked why the account had been reassigned. KMRC “closed out the account and received notification from the client that specific processes have been put in place to prevent the incident of reassignment from happening in the future.”
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
But here’s the rub: If you want to enforce your rights, or recover money for violations — you need to sue. These laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“With your help the nagging collection calls have finally ceased! I was thrilled I was also able to get damages from the collection agency. I am unable to adequately express my joy. I am so thankful I made the call.”
“When I first emailed the office, I was not exactly sure what they could do for me. I had an idea, but they responded back with everything I could expect to take place. I never believed I would be receiving a check, it was definitely a silver lining. I highly recommend them to anyone seeking customer legal services.”
“I just wanted to let you know we received the check from your office on now and I wanted to take some time to inform you that we really appreciate all of your efforts in this matter.”
We can absolutely help. Call us today.
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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