Diversified Recovery Bureau is a debt collection agency which appears to have received a large amount of complaints alleging violations of the Fair Debt Collection Practices Act. Find out who they are, why they might be calling, and how you can stop them.
Diversified Recovery Bureau is a debt collections agency based in West Seneca, New York. It appears as though there are a variety of different complaints against Diversified Recovery Bureau alleging violations of the Fair Debt Collection Practices Act (FDCPA) including incessantly harassing debtors, and contacting third parties multiple times about a consumer’s debt. If you have been contacted by this debt collector, make sure you understand your rights before taking action.
The harassing company pays our fees.
They’re legit. Diversified Recovery Bureau can be considered a legitimate collections company due to the fact that it has been in business since 2014. Therefore, it is unwise to ignore the need to resolve your debt and write off this collections company as a scam. The collections business is not accredited by the Better Business Bureau, but it has received an “B-” rating from the BBB. According to the Diversified Recovery Bureau website the company attempts, “To provide peace of mind in handling delinquent accounts by limiting your financial loss through a structured process of recovery which is implemented by our experienced staff”. Many complainants feel as though Diversified Recovery Bureau does not practice what they preach.
In regard to the collection company’s qualifications, Diversified Recovery Bureau has a number of professional affiliations including, “ACA International, RMAI Member, Certified Debt Trader Network Member, and New York State Collectors Association”. According to many complaints on the BBB, Diversified Recovery Bureau may have violated the FDCPA many times. Lastly, According to zoominfo.com, Diversified Recovery Bureau has a total of 64 employees and earns $14 million in sales. Diversified Recovery Group is also lead by Keith Drews.
Diversified Recovery Bureau does not cite on their website which specific area of collections that they specialize in, or what specific companies they work for. There is little information available on this collections website, so it is wisest to confirm which debt is specifically owed and to whom when inquiring about your debt. Due to the outsourcing of debt, inquiring as soon as possible is the smartest move to make because one collection account can turn into many reporting on your credit file if the debt is not dealt with.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. Lemberg Law received an A+ rating from the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
Diversified Recovery Bureau has received a number of complaints across the internet, including BBB.org. While BBB.org rated the company with a “B-”, Diversified Recovery Bureau has still received 43 complaints closed in the last 3 years and 22 complaints closed in the last 12 months, as well as two, 1 star customer reviews. A majority of these complaints included complaints about frequent harassment, and calling relatives regarding consumers’ debt.
This collections company has spent time responding to these complaints, however, the reoccurrence of similar complaints and issues has done damage to Diversified Recovery Bureau’s reputation within the collections world. More seriously, Diversified Recovery Bureau could have also been a part of a variety of lawsuits, sanctions, and penalties according to Public Access to Court Electronic Records (“PACER”), which reports all federal complaints within the U.S. federal system’s docket.
Diversified Recovery Bureau cannot make empty threats to sue you or garnish your wages because it is illegal, however it is not uncommon for debt collection agencies to summon debtors to court and garnish wages after a default judgement. Like most collections companies, Diversified Recovery Bureau would likely choose not to sue you for a debt you may not owe or they cannot verify, but it is the wisest option to contact an attorney preemptively to ensure the safety of your assets and rights. Lemberg Law has helped thousands of consumers fight back against these cases of fraudulent collection practices. Call us today to find out how we can help you resolve this issue.
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here is a sample complaint:
A complainant explains that this collections company called a number of their family and friends within the last several days, and has, “even had the gall to leave creepy voicemails” saying that they’re looking for the complainant, “with cryptic insinuations”. The complainant continues to explain that Diversified Recovery Bureau has even called some of their elderly family members, “who are not able to be taking on additional stress right now”, and “forcing them to take on burden that have nothing to do with them, whatsoever”. Due to this harassment, the complainant has chosen to have all voicemails forwarded to them, and, “will be escalating this through various legal and consumer channels”. They are, “insisting that this company cease contacting” family, friends, and themselves immediately.
If you find yourself allegedly indebted to Diversified Recovery Bureau, it is important that you learn to protect yourself by understanding your rights when it comes to collections companies. This protection can be achieved by familiarizing yourself with the Fair Debt Collection Practices Act, which outlines a person’s protections against the abuses and misconduct of collection agencies. You can find these rights listed on the Federal Trade Commission’s website under, “Debt Collection FAQs”. In addition to your rights under the FDCPA, do not forget that you also have additional rights to protect yourself from fraudulent practices under the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Yes, you can sue. If you would like to be able to recover your damages and protect yourself as an individual, you ideally should. The correct action to take when your FDCPA rights are breached is to sue. Federal laws protect citizens like you from these fraudulent practices. You should choose to award yourself the ability to defend your rights and receive compensation by suing if you feel as though these rights have been violated. Individuals like you can recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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