Procollect Inc or PCI was founded in 1995 and is based in Dallas, Texas. Also doing business as PCI, Procollect has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including improper conduct or sharing of information and threatening to take actions that cannot legally be taken. If you have been contacted by ProCollect, make sure you understand your rights before responding.
The harassing company pays our fees.
They’re legit. According to the Better Business Bureau (BBB), ProCollect is a legitimate collection agency. They have a lawyer on staff that specializes in collection law, indicating that they are in a position to sue customers. The debt collection agency conducts skip tracing, meaning that they cover access to nationwide databases which enable them to locate a current telephone number or address, or both, for a customer whose contact information has changed. Furthermore, the company reports every account that’s charged off as bad debt to all three national credit agencies. Buzzfile indicates their annual revenue at $3.1 million and a staff of 25 employees at their headquarters.
Procollect is a debt collection agency focused on collecting rents from residents and former residents of multi-family possessions, health care debt, outstanding utility accounts, and commercial debt. Like most debt collection agencies, ProCollect functions on a commission basis, which means they get a percentage of everything they could accumulate.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
As of May 2017, the Better Business Bureau reported 278 complaints against Procollect over the past three years, and Justia recorded nine lawsuits against ProCollect from the past year alleging violations of the Fair Debt Collection Practices Act. In addition to that, the Consumer Financial Protection Bureau (CFPB) recorded 154 closed PCI complaints for 2016.
ProCollect, Inc.
12170 Abrams Road Ste. 100
Dallas, TX 75243
Phone Number: (214) 341-7788
Website: http://www.procollect.com/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely PCI would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector.
Here Are Some Lawsuits Brought On By Lemberg Law Against PCI
March 13, 2017. On behalf of our client, Lemberg Law recently filed a complaint in U.S. District Court, Northern District of Texas. The case, against ProCollect, charges the debt collection agency with violating federal law and asks for $1,000 in statutory damages under the Fair Debt Collection Practices Act plus other relief.
No matter what a person’s age, they don’t want their parents involved in their financial life. That can invite unwanted questions and it can be embarrassing. Our client says that ProCollect started calling his parents’ phone number in an attempt to collect a debt, even though he never provided his parents’ phone number to ProCollect or to the creditor. He says that PCI left voicemail messages on his parents’ answering machine, saying that ProCollect was trying to collect a debt from our client.
This lawsuit charges that ProCollect violated the Fair Debt Collection Practices Act (FDCPA) by engaging in harassing behavior; by communicating with a third party about an alleged debt; and by using unfair and unconscionable means to collect a debt.
March 2, 2017. On behalf of our client, Lemberg Law recently filed a complaint in U.S. District Court, Northern District of Texas. The case, against ProCollect, charges the company with violating federal law. It asks for $500 to $1,500 per call in Telephone Consumer Protection Act statutory damages, $1,000 in Fair Debt Collection Practices Act (FDCPA) statutory damages, plus other relief.
Debt collection calls can be scary. They can be intimidating. Above all, they can be irritating. That is especially the case when you are not the person who owes the debt. Our client says that ProCollect started calling her cell phone in an attempt to collect a debt from a person with the same name. Our client is not the person who owes a debt, and doesn’t even know the person who owes the debt. When she answered the phone call from PCI, our client heard silence, Followed by an automated click before the call was transferred to a ProCollect debt collector. The silence and the click we’re how she knew it was a robocall. Our client doesn’t know how ProCollect got her cell phone number. She certainly did not give it to them. She suspects ProCollect got it from a skip tracing service. Even though our client called ProCollect and told them that they were calling the wrong person, they continue to robocall her cell phone.
The lawsuit charges that ProCollect violated the Telephone Consumer Protection Act (TCPA) by robocalling our client’s cell phone without her consent. The lawsuit also charges that ProCollect violated the Fair Debt Collection Practices Act (FDCPA) by engaging in harassing behavior; and by using unfair and unconscionable means to collect a debt.
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“I didn’t know there was a group of professionals who were willing to go above and beyond to ensure their clients get justice. You helped stopped the notorious payday loans staff from calling me every now and then. I highly recommend your services to anyone”
“It’s never too late to say a BIG thank you. It’s a month since you assisted me in stopping the numerous telemarketing calls from a company I signed up for their services a few months ago. My interaction with your staff was a great experience.”
“I received a scary call from a group saying that my credit card has been flagged for fraud. They threatened me that I needed to pay off $1,500 or end up incurring heavily in attorney fees, fines or worse a bail. I knew this is likely to be a scam and I contacted Lemberg Law who responded immediately and took over the case. I really appreciate the efforts of the entire legal team for putting an end to what seemed to be a mountain to me.”If a debt collection agency has violated the FDCPA, you’ve got rights. Many consumers have successfully sued debt collection agencies in federal court. When they do, they could be given up to $1,000 dollars in statutory damages for violations of the FDCPA. Since the law also has what’s known as a fee shifting provision, the violating debt collector must cover the customer’s court costs and legal fees.
The brief answer is probably yes. And won’t charge you a cent for a consultation or our aid.
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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Is it possible to get ProCollect to be taken out of collections on my credit report? I have a paid in full letter, they state “Receipt of this letter acknowledges that the above referenced account is paid in full. This will release you from any further obligation concerning this matter. Any derogatory credit reported by ProCollect, Inc. on this account will be adjusted.”
But is it still a derogatory mark on my credit report if it’s showing up as “PAID” in Collections. They said they don’t do pay to delete, that it won’t allow them to take it off only hit “PAID”. In a BBB Complaint they are telling someone they would send a deletion letter to them.
I would like to get a house but still have to wait 3-4 years for this to fall off. For them to state ANY derogatory credit reported by Procollect is a very GENERAL statement.
I would like to write a good will letter to have them take this off of my credit report, but after they keep telling me there’s nothing they can do or giving me the run around, I feel like my letter would just be thrown out.
I paid my debt in full and they refuse to send a pay in full receipt. They keep saying that they didnt receive the payment from Money Gram. I spoke with Money Gram and the funds have been released to them.
I have been receiving calls from ProCollect Inc. regarding an alleged debt arising from property damages they claim my roommate and I caused to an apartment. However, there are a few disputes I have with the debt.
First, the debt is not one that they can even get judgment on in PA as the debt is from property damages and the lease ended over two years ago so the apartment complex missed the statute of limitations for filing suit to obtain judgment for property damages here in PA.
Secondly, and alternatively, the actual amount owed in the debt is $250 over what it should be. ProCollect is attempting to collect $406.78. This is the amount left after the security deposit paid part of alleged damages. However, they failed to account for my roommate’s $250 deposit as well. The lease provides for joint liability for damages to the premises, and they are trying to collect over $800 between the two of us instead of the $156.78 that is owed.
They also failed to send me a letter pursuant to the FDCPA and have been calling between 7-8pm EST.
I have noted my disputes with ProCollect and have contacted the credit agencies as well to dispute the adverse action on my credit report.
If you could please contact me to go over whether you would be able to help me out or provide any sort of further advice, that would be much appreciated.
I am currently going though a chapter 13 Bankruptcy And they are trying to collect on two accounts one for me and my wife for the same issue for me past property. I know there could be only one head of household.During the bankruptcy they took me off the credit report and then put me back on there as of November 7 as new account which I believe is pretty illegal just wanna know if I can get some help.
Pro collect inc
They are trying to collect on a illegal account
But they refused to give me any information on the account after the called me on the phone a week ago the assigned This fake account to my real address
I have been receiving daily calls for going into two months. I alone on caller ID have 14 from PAYPAL or PAYPAL Credit. I’ve even written to PayPal advising them of the fraudulent calls I’m receiving. Then I also received last week a call from Final Solutions. I’m assuming it too is a fraudulent call for PayPal/Credit. I saw your website. I am and have been registered on do not call list for over two years. This is not PayPal number. My account is in excellent standing too. One last important note: these calls are for my daughter, at least the first one was, she doesn’t live here, hasn’t for 11 years and was told by me her standing with PayPal/Credit is perfect, they were contacted to be sure there wasn’t an issue and please do not call anymore. I was told “We have one more question.” The phone calls have persisted every day of the week between 8:00 a.m. 9:00 a.m. , with the exception of Sunday. I am sick of this. How you can stop a “robo call” is beyond me, but here’s what I have if you can.