2023 Tesla Model 3 Problems and Top Complaints – Is Your Car A Lemon?

Phantom braking, and sudden unintended acceleration issues are the top complaints received by the NHTSA from vehicle owners

Updated on Author: Brian Jones | Reviewer: Sergei Lemberg

Updated on Author: Brian Jones Reviewer: Sergei Lemberg

According to Reuters, the 2023 Tesla Model 3 has been revamped in an endeavor to cut production costs and boost the appeal of the electric sedan launched in 2017. The focus is reportedly to reduce the complexity and number of components in the car’s interior, and in this way, drive costs down. The Model 3 is already the brand’s cheapest EV and aimed at the mass market. But the revamp hasn’t solved problematic issues, including phantom braking, that have plagued the car since Day 1.

Click on other model year to view more problems:  2019  2020  2021  2022

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NHTSA Complaints for the 2023 Tesla Model 3

Complaint CategoryNumber of Complaints
Forward Collision Avoidance: Automatic Emergency Braking
11
Forward Collision Avoidance: Adaptive Cruise Control
8
Service Brakes
5
Vehicle Speed Control
4
Unknown Or Other
4
Forward Collision Avoidance: Warnings
3
Back Over Prevention: Warnings
3
Electrical System
3
Seats
2
Engine
2

Most Common Problems with the 2023 Tesla Model 3

All the complaints lodged by consumers with the National Highway Traffic Safety Administration (NHTSA) between November 12 and December 11, 2022, relate to phantom braking, problems with the emergency brakes, and/or sudden unintended acceleration, and issues with cruise control. Two of the complaints report crashes. It appears that these problems might all be inter-related.

One third of the NHTSA complaints about the 2017 launch model mention these same issues.

But there are other problems too. For example, a review on Kelley Blue Book (KBB) gives the 2023 Model 3 just 1 out of 5 stars stating it is fun to drive but unreliable. After coming home from work one night, the driver experienced complete electrical power loss. That’s bad enough, but “Tesla was unable to diagnose the issue,” even though they had it for more than a month.

Another reviewer blames a “system malfunction” for his car getting “totaled.” “These cars have way too many problems.”

“In winter, (the) battery will only give you half-mileage performance, and (the) price for that compact car is insanely expensive,” says another owner.

Several KBB reviews also mention poor build quality, which is something we mention in our posts about the 2022 and 2021 models.

Phantom Braking Problems

Of the 8 complaints filed with the NHTSA about the 2023 Tesla Model 3, half mention phantom braking. But, these same complaints also mention emergency braking problems once and cruise control issues at least 3 times.

An owner from Iowa states that when phantom braking occurred, it was when both cruise control and autopilot were enabled. The Model 3 had slowed from between 70 and 50 mph very quickly “when there was no object nearby that would cause a collision. This is both frightening and upsetting, as such sudden braking could cause an accident, especially with any car following me from behind.”

An owner from Minnesota was traveling on the interstate at more than 75 mph with cruise control engaged. The Model 3’s emergency braking system braked twice during one trip. “The first felt like a fluke (when the) speed was reduced by 10-ish miles per hour. The second time was terrifying. I was traveling (at) approximately 77 mph on the interstate and out of nowhere, my vehicle slowed down significantly. I was too scared of getting hit from behind to look at the speedometer to know how much it actually braked, but it felt like it dropped down to 30 mph out of nowhere.”

The complaint goes on to say that because they were “scared out of our minds, wondering why and how this happened,” they immediately Googled the problem. That’s when they found out about phantom braking.

“I have owned this car for less than a week and now I am scared to use cruise control. I don’t even have the self driving or advanced auto pilot (feature). Thank God no one was hurt. This is more than a safety issue, this could be life and death.”

What Does Tesla Say About the Braking Issues?

There is nothing on record from Tesla about the 2023 Model Y that deals with this issue. In fact, as of mid-December, 2022, there are zero manufacturer communications. But then, there are only 2 communications on file for the 2022 model, both service bulletins. These relate to some Heat Pump Model 3 vehicles that were built without a hydraulic control unit “wake-up wire.” It states, amongst other things, that “in rare circumstances, braking and stability control related alerts may appear on the instrument cluster and touchscreen during the vehicle power-on process.” If they get customer complaints, dealerships are instructed to retrofit an HCU wake-up wire.

There are also 2 open NHTSA investigations into 2021-2022 Model 3 vehicles. This relates to “unexpected brake activation,” and is the result of hundreds of complaints made to the NHTSA’s Office of Defects Investigation (ODI). This is, of course, phantom braking. It is likely that the 2023 model will be added to investigation as more complaints emerge.

Problems with the Electrical System

It would seem given that an EV would have a reliable electrical system, but that seems to be one of the biggest problems with the Model 3.

One user on the Tesla Motor Club Forum said, “Hello, I got my new 2022 model 3 LR last week (Dec 30). On Jan 1st, I got the message ‘vcfront 192’ and the model 3 was unable to drive. The screen worked good, but drive shift could not work at all. After few minutes, it worked and It was able to be driven. Jan 4th, I got the same issue and never fixed. My model 3 is in the service center. They have not told me why yet. If you have some experiences about it, please give me any information for me. I cannot find out enough information about the issue on google. I cannot believe it…it is just brand new one…”

Tesla isn’t a stranger to electrical system issues. This problem listed above requires a brand new battery, which is simply ridiculous. But, even older models suffered from an electrical system defect that required the touchscreen to be recalled. These parts seem like basic components that shouldn’t fail in an EV, yet Tesla seems to fail every which way around. It doesn’t seem that the Model 3 can “go anywhere” after all, especially when the car is in the shop for a battery replacement.

Issues with Sudden Unintended Acceleration

Sudden unintended acceleration (SUA), is a malfunction identified when a vehicle suddenly accelerates and speeds up without driver control. While SUA is often a result of driver error, it also happens when there’s an electronic malfunction inside a vehicle. You might be able to stop SUA by braking hard. But there are many reported cases of drivers saying that a malfunction prevents them from braking and they cannot control the vehicle.

Just one day after picking up a new 2023 Tesla Model 3, an owner from New Jersey crashed after an SUA episode. “I was pulling into a parking spot, coming to a stop, and the car, within seconds, accelerated into a building. There was no warning at all. Also, after the collision a warning popped on the screen saying that the emergency brake was disabled. This was the first time seeing this alert, and I did not disable anything.”

An owner from California also experienced spontaneous SUA. According to the NHTSA complaint, it happened just after getting an update (presumably a software update). The “car accelerated by itself” just after the driver had exited the freeway” and pulled my foot off the pedal.” At first, “it started to decelerate, then there was a chime sound and the car suddenly shot forward.”

The driver slammed on the brakes as quickly as possible. “Luckily no-one was around. The driving conditions were terrible. It was raining hard and (it was) cold. I also just canceled autopilot by signaling right before exiting.”

Could a Faulty Cruise Control Function Be the Issue?

One of the complainants, an owner from California, describes how cruise control was accidentally activated while moving the car to Drive mode. This “resulted in (the) car moving on its own from a stopped position in (the) garage.” Before he realized what had happened, the car had rear-ended another parked car. “Luckily no human was in front of the car and thus grave body injury was avoided. The car speed might have been less than 20 mph.” There was no front collision avoidance warning, and the emergency brakes didn’t get deployed.

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Complaint Data

CategoryForward Collision Avoidance: Adaptive Cruise Control
DateMar 17, 2023
StateNJ
Description
While traveling with cruise control enabled and not using autopilot, about every 50 miles or so I will encounter a situation where there is no one in front of me and the car with begin rapidly decelerating. I have had several drivers behind me hit their horns in a panic while trying not to hit my car. I am very worried that this issue will cause me to be rear-ended by another driver. This issue is occuring at both highway speeds exceeding 65mph as well as speeds speeds as low as 50 mph. It has happened on multi-lane highways with no other cars around as well as on single lane local roads.
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateMar 13, 2023
StateWI
Description
I experienced unnecessary emergency braking while driving from chicago to madison on I-90. I was driving at 75 mph on adaptive cruise control with auto steer on. I suddendly I experience hard braking for no reason. I observed my set speed limit changed to 45 mph. However, I instantaneously took over and pressed accelarator. I experienced the same 2 more times during the same trip. It's created a very dangerous situation.
CategorySeats
DateMar 13, 2023
StateCA
Description
Brand new tesla model 3 delivered a week ago. Passenger seat, front inside mounting bolt is not tight. Corner of the seat rail can move up/down 1/8-1/4". Can't tell how well attached it is. Potential safety concern. Passenger side back seat cushion also exhibits up/down movement 1/8-1/4" but likely not a safety issue.
CategoryTires
DateMar 13, 2023
StateNM
Description
The contact owns a 2023 tesla model 3 equipped with pirelli tires, tire line: p zero, tire size: 235/35/r20, dot number: (not available). The contact stated while driving 65 mph an hour after purchasing the vehicle brand new, the rear passenger's side tire experienced a blowout, and the rim was severely damaged. The vehicle was towed to a tesla service center, where the rear passenger's side wheel and tire were replaced; however, the rear driver's side tire experienced a blowout a week later. The vehicle was towed to the tesla service center. The manufacturer was notified of the failure and informed the contact that he would be charged for the repair. The tire was not replaced. The tire and vehicle failure mileage were approximately 80.
CategoryForward Collision Avoidance: Adaptive Cruise Control
DateMar 12, 2023
StateWI
Description
Driving on interstate using tesla model 3 autopilot about 75 mph. Road narrowing from 3 to 2 lanes and I was in the merging lane approaching entry to 2 lane road. Cars were to my right, visible, but safely distant. Suddenly, unexpectedly the car started breaking, creating alarm for me, but was able to re-engage the accelerator and safely merged into 2 lane highway. If a car was closely following me, which was not the case, could have resulted in rear end crash. Had used autopilot frequently before this episode and never had this problem, and subsequently autopilot seems to be working properly. Occurred 3/11/2023.
CategoryUnknown Or Other
DateMar 11, 2023
StateCA
Description
A large portion of the plastic accelerator pedal broke
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes, Unknown Or Other
DateMar 09, 2023
StateAL
Description
We were driving down the road, emergency braking enabled came on and car came to a complete abrupt start 10ft from railroad tracks and would not do anything. Could not reset it. Nothing.
CategoryForward Collision Avoidance: Warnings, Structure:body
DateMar 09, 2023
StateCA
Description
The undercarriage shield of my car disconnected and started dragging while I was driving in the rain. I did not collide into anything or hit a bump. I inspected my wheel well to discover a set of screws that were bunched up and not installed during manufacturing. I had to pull the shield from under my car so that I can continue to drive the vehicle. The shield is connected to the forward warning and pedestrian warning collision system which became inoperative. The faulty manufacturing that caused the shield to disconnect caused a dangerous condition while operating. After I removed it, a second dangerous condition was created since all of the safety senors were disconnected.
CategoryBack Over Prevention: Warnings, Forward Collision Avoidance: Warnings
DateFeb 13, 2023
StateCA
Description
This model doesn't have parking assist, so every time I park there is a danger of collision. All modern cars have parking assist. Tesla promised in nov 2022 that software update enabling parking assist will be available within "next couple of weeks". 3 months passd since then and there is still no parking asist.
CategoryElectrical System:adas:autonomous/self Driving
DateFeb 13, 2023
StateFL
Description
The contact owns a 2023 tesla model 3. The contact stated that while at a red light with the autonomous self-driving feature activated, the vehicle in front made a right turn while the light was still red, and the vehicle inadvertently accelerated. The contact depressed the brake pedal to stop the vehicle. The failure occurred without warning. Neither the service center nor the manufacturer was notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was 3,400.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking
DateFeb 12, 2023
StateWI
Description
Multiple times on the highway the car would slam the brakes for no reason in autopilot mode reducing the speed significantly. In all cases it reduced the speed from around 70 mph to 40 mph. The road was clear with no vehicles in front.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes, Suspension
DateFeb 11, 2023
StateCA
Description
My tesla model 3 was delivered on 14 december 2022. I first drove it on 16 december 2022 and that day I had an accident. I was about to park my car and I was already on the designated parking slot when the car made a sudden un- commanded acceleration. I first hit the handicap sign, but the car did not stop and apparently the collision avoidance safety feature did not work. The continue to accelerate and I hit a restaurant establishment. The police came and I reported the incident to my insurance (geico). The police (mr. Mcclure) gave me the case number 2238293. Geico is taking care of the repair which would cost over k and the property damage, which added up to 10k. I went to the tesla service center in carlsbad and mr. Hyuma said that I can request for the log. I guess it is the edr. They gave me a link to request for the edr but the start date is 23 january 2023 way after the accident date of 16 december 2022. I have not received any log or edr from tesla to date. I am uploading the pictures of the car before the repair. Please help me find out what exactly happened and why the car suddenly accelerated without pressing the gas pedal. I am a retired us navy (20 years) and I bought a tesla to save money because I have solar in my house. I have a fixed income and cannot afford to spend money on the edr. I believe that here is a defect on the tesla model 3 that I bought and I will appreciate all the help you can provide.
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateFeb 07, 2023
StateCO
Description
The contact owns a 2023 tesla model 3. The contact stated while driving 65 mph, the vehicle experienced phantom braking and the vehicle stopped abruptly. There was no warning light illuminated. The contact was able to accelerate to avoid getting rear ended. The dealer was contacted and admitted knowledge of the failure; however, there was no remedy for the failure. The manufacturer was not contacted. The failure mileage was 2,000.
CategoryVisibility/wiper
DateFeb 02, 2023
StateIL
Description
What component or system failed or malfunctioned, and is it available for inspection upon request? Wiper blades activate for no reason while driving the vehicle in auto pilot. There is no ryme or reason as to when this happens, it just happens randomly at random times for unknown reasons. The most recent incident happened today, but this has been going on since I took ownership of this brand new car in december of 2022. How was your safety or the safety of others put at risk? When there is salt on the road and there is no moisture hitting the windshield, all this does with the salt is smears your windshield making it very difficult to see out of the windshield. The only way to clear the windshield is to activate the windshield washer fluid. This wouldn't be necessary had the wipers just stayed off in the first place. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealer tells me the wipers are working as designed, but can't explain to me why they turn on when there is no moisture hitting the windshield. They can't explain to me why it is happening to my car and not other similar vehicles of the same make/model. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The dealer has looked into this and says it's working as designed. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lights are or were present during any of these incidents.
CategoryAir Bags, Back Over Prevention: Automatic System Braking
DateJan 30, 2023
StateFL
Description
The contact owns a 2023 tesla model 3. The contact stated that while driving at 50 mph another vehicle suddenly entered the lane that the contact was driving on, causing the contact to strike the other vehicle. No air bags deploy, and the brake assist feature failed to activate. There were no reported injuries. A police report was filed. The vehicle was towed. The manufacturer was notified of the failure and filed a case. The failure mileage was 8,728.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Vehicle Speed Control
DateJan 29, 2023
StateNJ
Description
While exiting a hospital parking deck, after driving for approximately 15 to 20 seconds, the car began to accelerate to an uncontrollable rate of speed on its own. The tesla crashed into a parked car which was then pushed into two other parked cars. The tesla and at least the first car hit are totaled. There was no sign of the emergency braking system engaging. Injuries from the airbag deploying were sustained. The driver has a fear to drive again as the car seemed to have a mind of it's own. The tesla is being held at the insurance company's tow yard. There has been no feedback from the dealer. No inspections have been conducted on the car. There were no indications there was a problem with the vehicle previous to the crash. It is unknown if any warning alert systems activated during the incident.
CategoryElectrical System, Engine
DateJan 20, 2023
StateMD
Description
After backing out of a parking place I could not switch into "drive". The car froze and had to be put into "tow mode" to be pushed aside and later taken to a dealer. Before being collected the car was partially blocking a car park, but there was no other safety risk. Warnings appeared when the event occurred, but not prior to. The rear drive unit was replaced under warranty.
CategoryBack Over Prevention: Warnings, Electrical System
DateJan 17, 2023
StateCA
Description
This model has misleading user manual about park assist chime button, park assist front camera on button. Apparently they have removed the ultrasonic sensor and did not enable any user interface to do with park assist in the control menu. This is misleading safety feature and total lie to the customer. Please flag this as a safety flag so the user will be aware of it. There is no option for the user to enable the front camera for whatever the little useful it can offer. They need to immediately send us the software update to view any camera at will.
CategoryVisibility/wiper
DateJan 15, 2023
StateCA
Description
I was driving in rainy weather and my windshield wipers were set to 'auto' mode. The wipers were functioning correctly until I clicked on a menu item in the car operating system. The operating system became unresponsive to any touches and wipers stopped working at this moment which dropped my visibility to almost 0. I was fortunately not driving on highway when the incident occurred. The operating system rebooted after roughly 20 seconds and the wipers started working again after the reboot completed.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Service Brakes
DateJan 14, 2023
StateNJ
Description
sudden, abrupt braking on multiple occasions when passing a specific location along nj garden state parkway (near exit 89) while driving on auto pilot.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Vehicle Speed Control
DateDec 23, 2022
StateFL
Description
Driving west on 1-10 west of tlh vehicle suddenly decelerate if if there was slowed or stopped traffic ahead. I was alone on road.
CategoryElectrical System, Power Train, Unknown Or Other
DateDec 14, 2022
StateFL
Description
I was driving a turn on a major intersection stirling and I-95 holly wood florida to the on ramp to enter I-95 southbound when my car began shaking violently during the turn and completely shut down. The car was dead and I could not go forward or reverse. The center information panel was still lit up but the car would not move in any direction. I was blocking two lanes of the major intersection for about an hour till 2 road rangers arrived and dragged my car off the road. If I had made it around the turn and this catastrophic shut down occurred when I was on I-95 I could have experience severe injury or loss of life if I was struck by traffic on the highway. The car was brand new with 108 miles on it at the time. I purchased the car on 11/20/22 and the shutdown occurred on 11/23/22 after only 3 days of driving it. This tesla model 3 was very unsafe and the cause of what happened to me should be investigated so other people do not get injured or lose their life.
CategorySeats
DateDec 13, 2022
StateGA
Description
My tesla model 3 was delivered with the rear attachment bolts missing for both front seat rails. The rear seat rail end will lift up at least an inch when the seat is pushed gently from behind.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Lane Departure: Assist
DateDec 11, 2022
StateIA
Description
I took deliver of the model 3 performance in late october 2022 and have experienced phantom braking at least a dozen times over the last few months on the highway/interstate when using cruise control and tesla's standard autopilot, which keeps the vehicle centered in the lane. The phantom braking has occurred both in times with just the cruise control enabled and also when both cruise and autopilot have been enabled. The vehicle has slowed from 70 to 60 and even 50 miles per hour very quickly when there was no object nearby that would cause a collision. This is both frightening and upsetting, as such sudden braking could cause an accident, especially with any car following me from behind. I am fearful to use the cruise or autopilot as a result of this defect.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking
DateDec 08, 2022
StateMI
Description
The contact owns a 2023 tesla model 3. The contact stated that while driving at undisclosed speeds with the adaptive cruise control activated, the vehicle experienced phantom braking on two separate occasions upon approach of an overpass. The contact also stated that an audible alert tone was coming from the vehicle during the failures. Neither the service center nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was 865.
CategoryFuel/propulsion System
DateDec 04, 2022
StateCA
Description
Car accelerated by itself. Approximately 4:30pm december 3. I just exited freeway and pulled my foot off the pedal and it started to decelerate then there was a chime sound and the car suddenly shot forward. I slammed the brakes as quick as I could. Luckily no one was around. The driving conditions were terrible, it was raining hard and cold. I also just cancelled autopilot by signalling right before exiting. This happened just after updating to a new update 2022. 40. 4. 2
CategoryBack Over Prevention: Warnings, Forward Collision Avoidance: Automatic Emergency Braking, Unknown Or Other
DateNov 29, 2022
StateNJ
Description
I was pulling into a park spot , coming to a stop and the car within seconds accelerated into a building. There was no warning at all. Also, after the collision a warning popped on the screen saying that the emergency break was disabled. This was the first time seeing this alert, and I did not disable anything. I picked up the car on 11/28.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings
DateNov 24, 2022
StateCA
Description
While moving car to drive mode, cruise control was activated accidentally, which resulted in car moving on its own from a stopped position in garage. By the time it was learnt what has happened, the car rear ended another parked car. Luckily no human was in front of the car and thus grave body injury was avoided. The car speed might have been less than 20mph. The front collision avoidance warning was not there and neither did emergency brakes got deployed.
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateNov 18, 2022
StateMA
Description
The contact owns a 2023 tesla model-3. The contact stated while driving 75 mph with the adaptive cruise control activated, the vehicle experienced phantom braking and abruptly stopped. There was no warning light illuminated. The contact stated that there were no vehicles or objects around the vehicle at the time of the failure. The contact stated that she depressed the accelerator pedal and was able to continue driving. The manufacturer was notified of the failure and informed the contact that the forward collison avoidance camera might need to be recalibrated. The vehicle was not diagnosed or repaired. The failure mileage was approximately 500.
CategoryEngine, Service Brakes, Vehicle Speed Control
DateNov 13, 2022
StateCA
Description
Picked up car from the dealership same day and had only 40 miles total on odometer. The car was running smooth. I was driving with my daughter in the passenger seat (12 yrs old) and got 2 error codes and my car went limp in the carpool lane. Basically went into neutral. Deceleration from 75mph . I had to avoid cars next to me to get to the shoulder and was driving at most 30-40 mph hoping a car would not slam into my rear. By the grace of god I made it to the shoulder safely. “acceleration and top speed reduced” and “automatic emergency braking is disabled” were the two errors. I'd never been so stressed. That was highly dangerous and I've been reading online of several other tesla owners suffering the same fate. Please don't wait until someone gets injured or killed before making tesla recall their cars. I've been hearing its the rear drive inverter (motor) that is faulty according to others online. The service center has not diagnosed the problem with my car yet but I think that is the same issue. I feel that tesla is negligent and should be penalized for allowing these cars to be driven off the lot by unsuspecting customers.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes, Vehicle Speed Control
DateNov 12, 2022
StateMN
Description
While traveling on the interstate at 75+ mph, which the cruise control engaged, the vehicle emergency braked 2 times during on one trip. The first felt like a fluke, speed was reduced by 10ish miles per hour. The second time was terrifying. I was traveling approximately 77 mph on the interstate and out of no where my vehicle slowed down significantly. I was too scared of getting hit from behind to look at the speedometer to know how much it actually breaked but it felt like it dropped down to 30 mph out of nowhere. Luckily I was not on a busy stretch of interstate, the car behind me had enough time to slow down and there was no one else around. My husband and I were scared out of our minds, wondering why and how this happened. He immediately google and that is when we learned of 'phantom breaking" I have owned this car for less than a week and now I am scared to use cruise control. I don't even have the self driving or advanced auto pilot. Thank god no one was hurt. This is more than a safety issue, this could be life and death. I read that this particular issue has been reported more often lately. I reported the problem to tesla but urge you to conduct an investigation that gets this matter resolved, not just for tesla drivers but for the safety of everyone on the road.

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Brian Jones

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Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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