Ford jumped into the EV market in 2021 with the Mustang Mach-E. This highly-coveted EV package was meant to excite and thrill the discerning driver. What’s been most unusual with the lineup is why it’s named after the iconic Mustang. It turns out Ford wanted to use the nameplate on the crossover lineup to ensure customers knew what this EV was capable of.
This investment has been good for the automaker. In 2021, Ford sold more than 27,000 Mach-E models in the United States. With this amount of sales, Ford quickly became the second top leader in electric vehicle sales, trailing behind Tesla.
Click on other model year to view more problems: 2021
Most Common Problems
Even though the Ford Mustang Mach-E is a top seller, it has come with its share of problems. Despite being an electric car, electronics seem to be the top issue. Aside from that, the system propelling the vehicle forward is also causing issues. Still, it’s impossible to overlook the troubles caused by the vehicle speed control system.
2022 Ford Mustang Mach-E Complaint Summary
Complaint Category
Number of Complaints
Electrical System
42
42
Unknown Or Other
14
14
Fuel/propulsion System
13
13
Power Train
12
12
Vehicle Speed Control
12
12
Forward Collision Avoidance: Adaptive Cruise Control
Failure of High Voltage Battery Junction Box: The Mach-E has suffered from defects of the main contactors that tend to fail even when used in normal charging conditions. While there is a recall for the system to prevent failure and damage, the software update does nothing to correct issues that have already occurred. In order to prevent the situation, redesigned parts are needed.
Trouble changing charge settings: When the charger is plugged in at the charge location, the settings can be adjusted. Customers haven’t been fond of this setup because the car must be plugged in before the charge limit can be set. While this allows for a charging window, it’s possible to do this at any time with a Tesla vehicle.
Quirky navigation system: Drivers have found that Ford’s SYNC 3 infotainment system works better than what’s installed in the Mach-E. It can act irrationally and fail to respond. In comparison to Tesla vehicles, it can’t offer a fraction of the functionality.
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Problems with the Propulsion System
Loss of power: Because of the failure of the High Voltage Battery Junction Box, the Mach-E can suddenly lose power while traveling at highway speeds. This defect puts occupants at risk of an accident.
Loud, clunking noises: The Mustang Mach-E is an electric vehicle, meaning there should be fewer sounds than what is heard with a gas- or diesel-powered car. However, the Mach-E tends to produce sounds that shouldn’t exist. For example, customers have reported clunking noises coming from the drivetrain area at random times. There’s no rhyme or reason to when they occur, leaving customers unsure of what’s going on.
Vehicle Speed Control Problems
Unexplained acceleration: In several complaints, drivers struggled to maintain control when the Mach-E accelerated on its own. One complaint discusses an accident that occurred in a parking lot because of this failure, while other customers said accidents were avoided on two occasions why firmly pressing the brake pedal during the acceleration.
Lack of control with hands-free driving: It appears that hands-free driving mode can lead to rapid acceleration that drivers aren’t prepared for. One customer needed to swerve and hit the brakes hard to prevent ramming other cars on the road.
Issues with Adaptive Cruise Control: The Adaptive Cruise Control activation button is located near the steering wheel. It can accidentally be pushed, activating it at the wrong times. As an example, one driver hit the button while turning into their garage, forcing them to make quick decisions to stop the car. For several reasons, this safety feature shouldn’t have been able to activate, considering how slow the vehicle was traveling and how tight of a turn it was making.
Other Problems
Defective seatbelts: Despite the price of a new Mach-E, there seem to be problems with the build of the EV. As an example, seatbelts are meant to hold occupants still during a collision, so they should never rip in the palm of someone’s hand. However, the material appears to be sub-par, allowing them to rip apart with ease.
Reduced Range: The Mach-E features a variety of driving ranges depending on what trim and equipment is chosen. Under no circumstances should the Mach-E only offer a 135-mile driving range, but that’s what one customer experiences. No matter which trim was chosen, this is far less than what’s expected.
Recalls
Currently, there are three recalls on the Mach-E models. However, these don’t cover the host of problems that have been experienced. Therefore, there may more recalls should be coming down the pipeline.
Rear Axle Half Shaft May Break Under Load – A broken half shaft can cause a loss of drive power, or a rollaway could occur while parked if the electronic parking brake is not engaged.
High Voltage Battery Contactor May Overheat – An overheated high voltage battery contactor may cause the vehicle to lose drive power, increasing the risk of a crash.
Improperly Attached Rear Seat Belts – Improperly attached seat belts may not adequately restrain an occupant in a crash, increasing the risk of injury.
The potential number of units affected is 1,175, 48,924 and 2,622, respectively.
What to do if your Ford Mustang Mach-E is a lemon? Your Lemon Rights
If you find yourself with a Ford Mustang Mach-E that has a substantial defect that the manufacturer cannot repair, it may be a lemon.
Lemberg Law specializes in Lemon Law and we will evaluate your case. You don’t have to be stuck with a lemon. We can negotiate a settlement that may involve a replacement vehicle, a refund for the purchase price, or a buy-back.
If you’ve bought a lemon, the law ensures that Ford will pay your legal bills.
About the Author:
Brian Jones spent more than 30 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
