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Battery problems? Read our post on the 2021-2022 Ford Mach-E Battery Recall.
2021 is the first model of the Ford Mustang Mach-E, a battery-electric compact crossover SUV that was unveiled in 2019.
In its media release, Ford says, “It’s fast. It’s fun, It’s freedom.” They also describe it as “a car that strikes like forked lightning all over again.”
But not everything in every 2021 Ford Mustang Mach-E functions correctly. Some owners report recurring problems, which means there are issues that might mean the car is a lemon.
Click on other model year to view more problems: 2022
Contents
- 1| NHTSA Complaints for the 2021 Ford Mustang Mach-E
- 2| Most Common Problems with the 2021 Ford Mustang Mach-E
- 3| Ford Mustang Mach-E Electrical System Problems
- 4| Ford Mustang Mach-E Forward Collision Avoidance Problems
- 5| Ford Mustang Mach-E Visibility Problems
- 6| What to do if your Ford Mustang Mach-E is a lemon? Your Lemon Rights
- 7| Complaint Data
Don’t be stuck with a lemon. You have legal rights to cash, return or buyback.
The law makes Ford pay legal fees.
We've fixed thousands of lemon problems. Message or call 877-795-3666 today.
NHTSA Complaints for the 2021 Ford Mustang Mach-E
| Complaint Category | Number of Complaints |
|---|---|
| Electrical System | |
| Forward Collision Avoidance: Adaptive Cruise Control | |
| Forward Collision Avoidance: Warnings | |
| Unknown Or Other | |
| Lane Departure: Assist | |
| Fuel/propulsion System | |
| Vehicle Speed Control | |
| Service Brakes | |
| Power Train | |
| Forward Collision Avoidance: Automatic Emergency Braking |
There are already 20 complaints on file with the United States Department of Transportation’s National Highway Traffic Safety Administration (NHTSA). Additionally, there have been 9 manufacturer communications. Most of which discuss issues with the electrical system of this all-electric SUV.
We’re going to look at the most common problems on file with the NHTSA.
Most Common Problems with the 2021 Ford Mustang Mach-E
The most common problem in the NHTSA reports relates to the electrical system. Forward-collision avoidance is also a common complaint, as is visibility. Between them, these categories describe 13 problems. There are 5 complaints that relate to the electrical system and 4 each to the other problems.
Complainants describe 2 problems each about lane departure issues and the powertrain. Back-over prevention, the engine, seat belts, service brakes, and vehicle speed control all have 1 problem in the NHTSA complaints. There are also several random issues in the category Unknown or Other.
Ford Mustang Mach-E Electrical System Problems
Complaints about electrical system issues are varied. One is from the owner of a brand new Mach-E, with only 200 miles on the clock. The complaint is that the stability track, traction control, and pre-collision warning lights all come on when the driver tries to start the car.
Another says that the tailgate of both their Mustang Mach-Es has opened spontaneously several times. Once the tailgate impacted a closed garage door causing about $1,500 in damage that they are claiming from insurance. Another time, it narrowly missed a 2-year-old child. This complaint states that the same fault has been reported by several other drivers on a Mach-E forum.
Two of the complaints relate to drivers using their cellphones as “a key” to get into and drive their cars. As one complaint states:
“This vehicle is sold with a single key FOB and an option to use Phone As A Key software. This feature has been a continual source of problems, as reported by almost every purchaser. It has been updated numerous times, including a dealer-installed software update. This is a serious safety issue.”
All this complainant wants is a second key fob at no cost!
The other complaint describes how the app option with his phone fails over and over again. “They need to pick one option. Make the phone-as-key product work or call it an experiment (which it is) and provide all Mach-E customers with two key fobs. They claim there is “a serious safety impact” by suggesting a compromise and expecting drivers to use a solution that doesn’t always work!
Ford Mustang Mach-E Forward Collision Avoidance Problems
Failures relating to forward-collision avoidance elicit various responses in complaints. For example:
One says that there is “no clear sound or indication when BlueCruise disengages, leading to unexpected behavior.”
Another says, “If any of the passengers are unbuckled and the seat chime is on, the car does not have an audible forward-collision or pedestrian warning alert sound.”
The other complaints state that sensors and various functions don’t work when it is very cold. After some chilling experiences when driving while it’s been snowing, one owner complains:
“The Mach-E refuses to clear sensors unless it’s restarted. I do believe this compromises the safety of the driver and passengers by causing unnecessary extra driving with multiple instances of stopping and restarting while road conditions are really poor.”
Ford Mustang Mach-E Visibility Problems
All 3 of the visibility-related complaints are about the unavailability of parts for recall repairs. They all come from different parts of the U.S. – Texas, Florida, and Washington – so it isn’t an issue that relates to lack of delivery to any particular state.
All of them complain that the parts needed to carry out the repairs are not available. And they all maintain that Ford has exceeded a reasonable amount of time for the repairs.
The 3 complaints span 4 months, from 14 September 2021. Ironically, none of the complainants experienced a failure, they simply responded to the recall notifications.
An even more recent complaint dated 3 February 2022, states that the car’s panoramic roof was making a lot of wind noise. But the roof panel was still intact, and the recall isn’t mentioned.
Ford Mustang Mach-E Recalls
There are already 4 recalls on the 2021 Ford Mustang-Mach-E. These potentially relate to as many as 35,116 vehicles, close to the 40,393 Ford reports selling to December 2021.
Two issues are related to visibility recalls:
- Inadequate Front Windshield Bonding may result in the windshield separating from the car in a crash. This can increase the risk of injury.
- Inadequate Panoramic Roof Glass Panel Bonding may result in the roof panel separating from the car, which can become a road hazard. It can increase the risk of a crash or injury.
The potential number of units affected is 17,692 and 13,544. It isn’t clear if the same vehicles have been recalled more than once. But as of 21 January 2022, when the most recent visibility complaint was lodged with NHTSA, there were no parts available to fix the problem. So, does it matter?
What to do if your Ford Mustang Mach-E is a lemon? Your Lemon Rights
If you find yourself with a Ford Mustang Mach-E that has a substantial defect that the manufacturer cannot repair, it may be a lemon.
Lemberg Law specializes in Lemon Law and we will evaluate your case. You don’t have to be stuck with a lemon. We can negotiate a settlement that may involve a replacement vehicle, a refund for the purchase price, or a buy-back.
If you’ve bought a lemon, the law ensures that Ford will pay your legal bills.
Complaint Data
| Category | Electrical System, Power Train |
| Date | Mar 11, 2023 |
| State | OH |
| Description | I went to start the vehicle and it gave me a red warning "stop safely now". It was already stopped and would not start at all. It had plenty of charge on the battery pack. It's been at the dealer for nearly two weeks and they have had to order the hvjbc, I believe. I am fortunate that it didn't fail while driving or parked in a place which was inaccessible to a tow truck. The forum I read recommended making a report. This seems to be an all to common problem with this car and can lead to sudden acceleration or deceleration while in motion. Had had received an earlier yellow warning for "service vehicle soon" and took it to the dealership and they assured me they had updated all the software (in the hopes of preventing the "stop safely now" problem). Obviously, that didn't work. |
| Category | Electrical System, Fuel/propulsion System, Vehicle Speed Control |
| Date | Mar 10, 2023 |
| State | WI |
| Description | Unintended acceleration from a stop when pushing accelerator. Has happened 2 times in the last 2 days. I touched the throttle from a stop 2 time and it took off like I put the accelerator to full throttle (which I didn't). Very dangerous situation in parking lots or around pedestrians. I have scheduled an apt with my local dealer. |
| Category | Electrical System |
| Date | Mar 06, 2023 |
| State | HI |
| Description | The contact owns a 2021 ford mustang mach e. The contact stated that the vehicle was previously repaired under nhtsa campaign number: 22v412000 (electrical system) however, the failure recurred. The contact stated that while driving at an undisclosed speed, the park safely warning light was illuminated and the vehicle stalled. Additionally, the steering wheel seized. The vehicle was towed to the dealer; however, the dealer was unable to duplicate the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000. |
| Category | Unknown Or Other |
| Date | Feb 19, 2023 |
| State | HI |
| Description | I have been trying to get the 2 open recalls on my vehicle done since november 2021. Ford says my dealer is authorized to do the work however my dealer refuses to do the work as ford will not reimburse the dealer fully as I was told the dealer has to outsource the work. The two other dealers here won't do my car as I didn't purchase my car with them. I have been talking to both ford customer service and my dealer windward ford hawaii and they both blame each other. Iford said the dealer should be able to do the work while the dealer says they can't until they work out the payment from ford. I just want the work done so my car is safe. I don't think I am the only one in hawaii that hasn't had this recall work done yet…and it's not for lack of trying. Please let me know if there is anything that can be done so that mach-e drivers in hawaii can get this recall work done. |
| Category | Structure:body |
| Date | Feb 18, 2023 |
| State | CA |
| Description | Hood latch on vehicle failed. When opening hood to access the frunk (either thru manual hood release, or electronic release on car screen), hood unlocks halfway, and then is in a state where it can neither be opened or closed. Car has questionable safety once hood latch is in this state, as it is partially open and will not relatch. My car is currently at dealer for replacement of striker, hood latch, and actuator components under warranty. |
| Category | Electrical System, Forward Collision Avoidance: Adaptive Cruise Control, Vehicle Speed Control |
| Date | Feb 15, 2023 |
| State | CA |
| Description | The car shows front camera fault disabling all collision safety features as well as cruise control. |
| Category | Electrical System, Fuel/propulsion System |
| Date | Feb 06, 2023 |
| State | CA |
| Description | Ford released an ota update for the hvb issue mach-e were having and leaving drivers stranded. I have seen that even with the update many people are still having the cars break down while driving and needing the high voltage battery connector replaced. I am worried that this may happen to my car one day while driving and could cause an accident or death. Is there anyway to force ford to fix every car that had this issue before we break down? The temporary fix of software is not good. I think ford should be forced to recall all mach-e and replace the connector before there is an accident that leads to deaths on the road. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings, Vehicle Speed Control |
| Date | Jan 23, 2023 |
| State | FL |
| Description | Front camera fault & pre-collision assist not available error messages since august 2022 around the time after a recall for windshield reglue. |
| Category | Service Brakes |
| Date | Jan 23, 2023 |
| State | CA |
| Description | Stuck disk brake: the left rear disc brake was stuck. After releasing the parking brake the car would not move. After two attempts to reverse the brake released. There is a loud thumping sound from the rear wheel. While braking there is a violent vibration coming from the left rear wheel. The car is parked now and will be towed to a ford dealer. In the on-line ford mach-e forum there are other complaints about brakes being stuck with similar description as above. My car was last driven in wet weather and then parked in a garage. Temperatures at the time were cold but not freezing. The temperature at the time of incident was about 50 degrees fahrenheit. This seems to be a safety issue. |
| Category | Electrical System |
| Date | Jan 20, 2023 |
| State | NY |
| Description | The contact owns a 2021 ford mustang mach-e. The contact received notification of nhtsa campaign number: 22v412000 (electrical system) however, the part to do the recall repair was not available. The contact stated that several local dealers were contacted; however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Electrical System, Unknown Or Other |
| Date | Jan 12, 2023 |
| State | NM |
| Description | Occasional blank/inoperative info screen, typically recovers after reset or re-start, but sudden loss of visibility of all settings and controls for heat, navigation, and most importantly loss of the ability to enter backup start code for keyless start can cause possible stranding in dangerous conditions. Loss of control of heating/cooling could cause loss of visibility if defrost is unavailable, or heat stroke if air conditioning is unavailable. My understanding is that re-designed console screens are available to address this known defect in vehicles built prior to june 2022, but no recall has been issued. |
| Category | Forward Collision Avoidance: Warnings, Lane Departure: Warning, Unknown Or Other |
| Date | Jan 12, 2023 |
| State | NM |
| Description | Occasional failure of video signal from front camera located above rear view mirror causes alert pop-up on main instrument display and loss of all driver assist feature that utilize the front camera such as: lane departure alert and adaptive cruise control. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Jan 09, 2023 |
| State | MD |
| Description | While driving and hitting a bump I will get a message in the driver's display stating forward collision assist unavailable. This causes almost all of the adas features to stop working including cruise control and blue cruise. This is very dangerous! There is a huge thread on this issue at the macheforum. Com. The issue needs to be addressed by ford motor company in a recall. |
| Category | Electrical System |
| Date | Jan 06, 2023 |
| State | NY |
| Description | ford has failed to take corrective action regarding their safety recall notice 22s41 ( high voltage battery main contactors may overheat and remain open or weld closed). They have not supplied the program updates neither by wi-fi or vehicle modem via automatic updates for which my vehicle is set up to receive nor by way of the ford dealership (brewster ford, brewster, ny) having possession of my vehicle for three (3) full days. They are simply unable to remedy safety recall notice 22s41 endangering my family and I. Please take whatever action that you are allowed to fixed the problem before someone gets hurt. Thank you. |
| Category | Structure:body, Unknown Or Other |
| Date | Dec 23, 2022 |
| State | MN |
| Description | The mach e has a front trunk. I have seen several posts about the front latch failing which includes the emergency release should a child or smaller adult get stuck in the frunk. My mach e did this to me today. As a result I was also forced to drive with the frunk half open to get my car back home until I can get it serviced. |
| Category | Unknown Or Other |
| Date | Dec 21, 2022 |
| State | CA |
| Description | After latest software updates, the mustang mache gets stuck in the guest profile regularly. These profiles are responsible for controlling driver aids, one pedal driving, etc. When stuck, my vehicle removes one pedal driving and the car moves unexpectedly. One pedal driving holds with no break, this is removed and the car creeps when break removed, this nearly caused the car to crash through the garage. This could injure people in parking lots, etc. There are many other driver aids controlled by the profile which could unexpectedly get disabled. I have personally figured out how to reset and recognize this after nearly crashing the car into the garage, but ford has issued no communications to their customers on how to recognize and revert when this issue occurs. When manufactures issue over the air updates, the need to be responsible for communicating issues and workarounds to their customers directly. The dealers (any my dealer) have been useless about any software bug and just state, wait for ford. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Lane Departure: Assist |
| Date | Dec 18, 2022 |
| State | NJ |
| Description | This vehicle has an issue with persisent and now completely locked out safety systems. There's a 40 page forum on macheforums. Currently at the dealer 2 weeks with no known fix. They are waiting on parts, but do not guarantee a fix. All of my safety systems have been disabled from this. Adadptive cruise control, which isn't concerning, but - forward collision warning, automatic emergency braking, lane departure warnings, lane keeping assistance. I feel unsafe in this vehicle and ford has no current fix. A serious investigation needs to go into this as I was advised by the ford bev team hotline he had just spoken to someone from california who started a buyback for the same reason, and when the dealer couldn't fix it, to call back and advise it's a lemon. The fact ford themselves suggested this and cannot restore safety systems is beyond scary. Dealer isn't convinced they can fix it and says parts are backordered, meanwhile there's no concise fix. A master tech in the thread has suggested co-axials, while others have had their camera and camera harness replaced. Others like myself are without the loss of a car for weeks while still having to pay for it. Please launch a formal investigation. If it was just adaptive cruise, it wouldn't matter. Normal cruise is knocked out as well as every adas feature, due to a 'front camera' / colission avoidance issue. Another tech in the thread suggested the wiring loom was not long enough causing a harsh bend to the coaxial in the bumper. I just want a safe car back. All features such as lane keeping, even auto-braking are now gone. My dealer is unable to calibrate the camera anymore and suggested ford released this vehicle a bit too early. This is worrying. Thanks |
| Category | Electrical System, Visibility |
| Date | Dec 14, 2022 |
| State | NY |
| Description | The contact owns a 2021 ford mustang mach-e. The contact received notification of nhtsa campaign number: 21v711000 (visibility) and 22v412000 (electrical system) however, the parts to do the recall repairs were unavailable. The contact stated while driving 60 mph, he received a warning from the manufacturer app of a high voltage spike and that the vehicle would shut down. The contact exited the highway and pulled into a parking lot where the vehicle shut down. The contact could not restart the vehicle. The contact stated that there was no warning light illuminated. The contact had the vehicle towed to a dealer however, the vehicle was not diagnosed. The mechanic was able to restart the vehicle. The mechanic was unable to duplicate the failure. The contact drove the vehicle to his residence; however, the high voltage spike failure recurred. The contact had the vehicle towed back to the same dealer. The contact was informed that there was damage to the battery metal shielding on the passenger's side, toward the center of the vehicle. The dealer stated that there were two holes and determined the damage was due to the vehicle striking an object. The dealer stated that since the damage was caused by the vehicle operator, the nhtsa campaign number: 22v412000 (electrical system) could not be performed. The failure mileage was approximately 7,000. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. Parts distribution disconnect. |
| Category | Power Train, Service Brakes |
| Date | Nov 15, 2022 |
| State | MI |
| Description | The contact owns a 2021 ford mustang mach-e. The contact stated while in reverse(r) and driving approximately 3 mph, the vehicle would independently brake suddenly. The contact stated that the parking brake light was illuminated. The contact stated that the brake failure was intermittent and occurred without warning. Additionally, the contact stated that the vehicle would lunge forward while stopped at a traffic signal without depressing the accelerator. The vehicle was not taken to the local dealer; however, the local dealer was contacted, and the contact was asked if she had duplicated the failure. The contact stated that she could not since the failure was intermittent. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 21,000. |
| Category | Electrical System, Service Brakes, Vehicle Speed Control |
| Date | Nov 10, 2022 |
| State | CA |
| Description | * on october 16th, 2022, at about 7:00 pm, I was driving my 2021 ford mach-e gt when we began to change lanes (we were in the left lane heading east) as the vehicle in front of us slowed down to make a left-hand turn. There was a car behind us and two vehicles in the right lane (two-lane road in each direction) that were a few car lengths behind us as we began to change into that lane. When I turned on my signal and turned the steering wheel, I pressed the gas pedal to accelerate to get around the car in front of me to keep my distance from the vehicles in the lane I was transitioning into. Unfortunately, when I pressed the gas pedal, we experienced complete vehicle failure. I had no steering, brakes, or acceleration. Within a short time (30-45 minutes), we had no power as the lights on the vehicle, and all electrically powered devices and components were entirely out. This made it very difficult to tow the car as it is all-wheel drive, and we could not put it in neutral to pull the vehicle. As this happened, five cars were in the area, and several had to swerve and fly off the road onto the dirt shoulder. We barely missed the car in front of us, and the car behind us had to lock up its breaks not to hit us. Our car gradually slowed down and cost off the road about 50 yards or so after losing power, as it was very difficult to get the vehicle to steer; it took everything I had to turn the wheel to get it off the road. We put on the emergency blinkers, but the vehicle lights flashed erratically inside and outside the car. We had over a dozen warnings flash on our dashboard about vehicle failure. The speakers in the car were making a thumping sound on their own as the car was flashing headlights, brake lights, and flashers on their own and very sporadically. It was like a disco club in the car as all the lights were flashing on and of at a rapid rate. The other cars stoppe and were very angry at us as the screamed at us that we almost caused an accident. |
| Category | Forward Collision Avoidance: Warnings, Lane Departure: Assist, Lane Departure: Warning |
| Date | Oct 26, 2022 |
| State | TX |
| Description | Pre-collision assist not available has been persistent since purchasing last month. There is 27 page thread (https://www. Macheforum. Com/site/threads/front-camera-fault-pre-collision-assist-not-available-errors. 18710/page-25) recommending that we file a report here. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Service Brakes, Vehicle Speed Control |
| Date | Oct 24, 2022 |
| State | MD |
| Description | I keep receiving a fault for the front camera which seems to be a very common occurrence amongst mach-e owners lately. After receiving this message, the cruise control abruptly kicks off. All functions of the cruise control do not work in this instance…adaptive, speed keeping, lane control, etc. This fault happens about once every couple of minutes while driving. When I'm using cruise control in ‘one-pedal' drive mode and this fault occurs, the vehicle immediately starts braking. This happened one time as I was entering a narrow bridge in solomons, md, and a car behind me nearly rear ended me. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings, Lane Departure: Assist |
| Date | Oct 24, 2022 |
| State | PA |
| Description | I have had a camera fault error for several weeks. This leads to the pre-collision assist and other features not being available. The camera module has already been replaced once and I still have the same problem. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings, Lane Departure: Blind Spot Detection |
| Date | Oct 22, 2022 |
| State | NJ |
| Description | Sudden failure of front cameras. Sudden loss of adaptive cruise control and front collision early detection system as well. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings, Lane Departure: Assist |
| Date | Oct 21, 2022 |
| State | NJ |
| Description | Car purchased new june 2021. In april 2022, I began to get intermittent faults regarding the front camera “front camera fault - service required†- this would disable cruise control on highways and cause quite a lurch and change in speed. The error message disables cruise control, camera, pre-collision assist, and lane keeping assist. The error message would disappear after a few minutes. By memorial day weekend may 2022, the fault was persistent and the error message did not go away. In august 2022, I left the car with my dealer for 3 weeks and they did some software updates and re-seated my windshield to address an open recall. Since then, I have received the front camera intermittent fault three times. There's quite a number of us with this issue and ford has initiated buybacks due to the problem being unresolved. We just want the issue resolved, as it's a safety issue. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings, Lane Departure: Assist |
| Date | Oct 21, 2022 |
| State | CA |
| Description | Front camera fault. Was periodic. Now permanent. Disables bluecruise, adaptive cruise, and other camera dependent features. |
| Category | Vehicle Speed Control |
| Date | Oct 21, 2022 |
| State | FL |
| Description | The contact owns a 2021 ford mustang mach-e. The contact stated that while her husband was driving slowly into the garage and the vehicle suddenly experienced unintended acceleration and crashed into the home and went through to the bedroom, causing damages to the vehicle and the home. No warning lights were illuminated. The vehicle was taken to a local dealer for an unrelated recall repair and the contact made the mechanic aware of the failure. The mechanic confirmed that there was no related recall on the vin. The vehicle was not diagnosed. The contact was concerned about the safety of driving the vehicle and was referred to the manufacturer for guidance. The contact filed a claim with the insurance provider and the vehicle, and the home was repaired. The manufacturer was made aware of the failure and a case number was provided. The approximate failure mileage was 2,335. |
| Category | Electrical System |
| Date | Oct 20, 2022 |
| State | CA |
| Description | Hvbjb failure, vehicle lost power and threw an error “stop safely nowâ€; will not drive |
| Category | Electrical System, Vehicle Speed Control |
| Date | Oct 19, 2022 |
| State | FL |
| Description | The contact owns a 2021 ford mustang mach-e. The contact stated that while her mom was driving, the vehicle accelerated without warning. The electrical system was inoperable. While the contact was driving at low speed in a parking lot approaching a stop sign, the vehicle accelerated. The brake pedal was applied but the vehicle continued to drive and crashed into a toyota 4 runner. The air bag deployed and impacted the driver in the face and she sustained knee injuries and cuts on her stomach and blood in her stool. A police report was filed. There were no reported fires. The vehicle was towed to an independent collision center. The vehicle was taken previously to the local dealer where the hardware was updated and a reboot was completed. The vehicle was repaired but the failure persisted. The manufacturer was not contacted. The failure mileage was unknown. The vin was not available. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings, Lane Departure: Assist |
| Date | Oct 19, 2022 |
| State | TX |
| Description | Starting approximately in june 2022, my vehicle receives almost daily faults. It will generate a "front camera fault" and a "pre-collision assist not available" message. When the car generates these faults, the following other features will fail to work: adaptive cruise control, normal cruise control, automatic headlights, lane centering, pre-collision warning. I brought the vehicle into two separate dealers on two separate occasions to address the problems. Both times, parts were replaced, software was updated / reset, and camera systems were re-aligned. None of these efforts have even made the problem any better. The fault will sometimes appear when first starting the vehicle. But, sometimes the fault will appear at highway speeds which causes the car to disengage cruise control suddenly which is jarring and unexpected. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control |
| Date | Oct 18, 2022 |
| State | NY |
| Description | The adaptive cruise control will arbitrarily reduce speed for no apparent reason. This has happened on several instances. Sometimes the vehicle just slows down and other times the brakes are suddenly applied. The vehicle speed has been suddenly reduced by 20 mph on a busy 65mph road in rush hour. No accident occurred. Vehicle was in service just this past month. All updates were entered and several flaws were corrected. Problem has continued up to and including this morning. No warning lamps or collision avoidance alarms were triggered. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Oct 13, 2022 |
| State | CA |
| Description | There is a front camera default which is causing the following to not work. Adaptive cruise control blue cruise auto high beams lane keeping assistance pre collision warning with auto braking |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings, Lane Departure: Assist |
| Date | Oct 12, 2022 |
| State | LA |
| Description | I repeatedly get two error messages, front camera fault and pre collision assist unavailable. It happened randomly until it finally went out completely. I've spoken to many other owners who are having the same problem and it seems that there is not fix. This causes the cruise control and lane keeping assist to become unavailable. Myself and many other owners have attempted to get this issue resolved multiple times and it seems that there isn't a fix and the manufacturer is not speaking out about it. My car is currently at the repair shop for it's 3rd visit to resolve this same issue. The dealership is unaware of how to resolve it and are waiting for ford to find a resolution. This has been an issue since april and the repairs attempts started when the camera went completely out in may. This is a big safety issue if the care can not pick up the threat of a front collision. With the pre collision assist unavailable it something were to happen while driving, the emergency brake system will not activate. I feel that this issue should be addressed. |
| Category | Unknown Or Other |
| Date | Oct 10, 2022 |
| State | CA |
| Description | Phone as a key. My mach e was only distributed 1 single key and then setup on the paak option for the secondary access. Unfortunately this option does not work 100 percent of the time. A second key is needed. My husband left in a separate vehicle with the main key. I had to leave later for an appointment and when I got to my car it would not open. Start. Or respond to the paak. I was stranded until he returned. I went to the dealer for assistance with getting the second key like all other vehicles and was advised they couldn't help I needed my vin added to the recall for my model car. Please assist. A second key is necessary. There was a recall for the same models up to the month before mine and also ones after mine are getting the second key. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Oct 02, 2022 |
| State | NY |
| Description | Ford has recently released a software update that causes front camera faults when going over bumpy roads and across multiple conditions. This causes the blue cruise cruise control system to suddenly stop working when driving at highway speeds. When coupled with one pedal driving, this could cause brakes to slam on while driving at highway speeds. Additionally, forward emergency breaking does not work until this fault resets (after ~1-2 minutes typically). This happens constantly when driving and causes safety hazards. |
| Category | Power Train |
| Date | Oct 02, 2022 |
| State | TX |
| Description | On 8/22/2022 received a powertrain malfunction notice by ford. Since that time on four occasions the vehicle has lost power causing a significant jerking and loud thud. It loses all power. This has happened twice after blue cruise has disengaged. Two other times include when the vehicle was placed in drive or reverse. It also caused a lurching motion after it engaged without the foot on the accelerator. |
| Category | Unknown Or Other |
| Date | Oct 02, 2022 |
| State | TX |
| Description | On 10/1/2022 when I placed the vehicle in reverse without touching the accelerator, the vehicle on its own accelerated backwards. It has done this x2 other times. Also, with the foot off the accelerator the vehicle has accelerated forward on its own. |
| Category | Electrical System, Fuel/propulsion System |
| Date | Sep 25, 2022 |
| State | MA |
| Description | Hvbjb failure |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Power Train |
| Date | Sep 25, 2022 |
| State | IL |
| Description | Two problems on multiple separate occasions occurred. 1st problem - more than twenty (20) times car had suddenly accelerated or slowed down while driving with cruise control. This supposedly should have been resolved with an update that was downloaded around a month ago. Nothing changed, car still accelerates or slows down randomly. 2nd problem - occurred at least five times. Car suddenly loosing power while entering the traffic including entering highway. Drivetrain malfunction warning was displayed on dashboard after last lost of power when entering intersection. After latest incident on september 13th car is being repaired at the dealership. |
| Category | Fuel/propulsion System |
| Date | Sep 25, 2022 |
| State | KS |
| Description | I had been driving without issue, no warnings from the car. I parked at a gas station to get a snack. When I got back in the car could not be started or driven. It has to be placed on a flatbed and towed to the dealer. The message on start was “stop safely nowâ€. My vehicle had safety recall 22s41, which obviously does not fix the issue. |
| Category | Service Brakes |
| Date | Sep 25, 2022 |
| State | NJ |
| Description | The rear brake pads have grinned into the rotors causing a rusted ring around the rear rotors. During braking, harsh metal-on-metal noise can be heard in low speed braking applications. Performance-wise, noticeably longer braking distances in low speed braking applications were observed. I have been to the dealership multiple times however, I was told this was ‘normal' by chief service managers. Loud braking noise and weakened braking performance should not be observed after fewer than 11k miles and less than a year of ownership. |
| Category | Electrical System |
| Date | Sep 22, 2022 |
| State | NY |
| Description | My 2021 mustang mach-e gt performance is exhibiting a powertrain failure and stop safely now message in the instrument panel cluster (ipc). It is due to a high voltage battery junction box (hvbjb) failure. Ford needs to replace the hvbjb with an updated part and reprogram the becm, at least. The dealer has no information on the replacement part, and has not associated tsb 21-2178 with the vehicle. |
| Category | Lane Departure: Assist |
| Date | Sep 20, 2022 |
| State | CA |
| Description | The hands-free steering control does not give a loud warning or much notice as it shuts off quickly as it did to me as I switched from southbound 805 to southbound 163 in san diego. The hands-free steering veered off of the 163 entrance ramp towards the crash barrels and I was barely able to get control and avoid a crash. About 5 miles further down the road as it was going hands-free on 163 underneath interstate 8 and there is a curve to the left but my vehicle kept going straight and I barely missed other cars in the next lane as the hands-free steering suddenly stopped with no loud notice. Luckily, I was paying very good attention which is hard to do when you're talking to other people in the car and driving hands-free. I had less than two seconds notification to take full control and avoid a wreck. My brother was a passenger as I was taking him to the airport. In the past I have been qualified as a professional racecar driver and I have a masters in mechanical engineering and have much experience with electronics as I produce electric vehicles . I also owned a tesla model three for a couple years and the autonomous driving was scary on it at times. My wife would not let me put it on autonomous as these vehicles are back-and-forth in their lane so much that passengers get scared. I am selling my 2021 mustang mach-e before it kills me. I love the car and the handling and acceleration but after the dealer installed this hands-free, I am scared. The two incidents today and several other minor ones before tells me there's a lot of development still needing to be done before these hands-free and autonomous devices are allowed on even controlled access freeways. |
| Category | Fuel/propulsion System |
| Date | Sep 18, 2022 |
| State | TX |
| Description | Ford is unable to apply software fix to resolve nhtsa recall number22v412 because accessory protocol interface module (apim) needs to be replaced first. The apim is not in supply and there is no estimated availability date. |
| Category | Electrical System, Engine |
| Date | Sep 14, 2022 |
| State | CA |
| Description | Have had 2 separate incidents in which while driving down highway, car switched into slow mode, powering down and ultimately coming to a stop. Had to call 911 both times to get to safety; it was very scary. Car is at dealer for 2 weeks as of today. Believe this is a battery problem which has been identified in lots of other vehicles |
| Category | Visibility:power Window Devices And Controls |
| Date | Aug 17, 2022 |
| State | NY |
| Description | The contact owns a 2021 ford mustang mach e. The contact stated the warning message illuminated on the instrument panel indicating "the door fault". The dealer was contacted but was not available to schedule an appointment. The contact stated while attempting to lock the passenger side door, the door would not lock, and he attempted to lock the door several times before he was able to lock the vehicle. The contact opened the passenger's side window when smoke started coming from the window. The contact turned off the vehicle and the smoke stopped. The vehicle was taken to the dealer, contact was waiting on the diagnosis. The manufacturer was contacted, and they stated they will contact him back. The failure mileage was 6,326. |
| Category | Unknown Or Other |
| Date | Aug 16, 2022 |
| State | MI |
| Description | The panoramic glass roof fractured in the corner spontaneously while driving, nothing hit the glass, the fracture occurred right above the driver seat in the front driver corner. Dealership is telling me that warranty will not cover the broken glass and I am livid. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Aug 15, 2022 |
| State | CT |
| Description | My vehicle has 13,000 miles on it and I have been driving it without any problems until august 12, 2022 when I turned the vehicle on and there was "service now" and a "battery service" message. I was aware of this problem because it was posted online and ford has sent me mail about this problem but I thought it could be fixed by an over the air update, which I performed already. So I contacted the nearest dealer to book an appointment to remedy this issue but the next available appointment was on august 31st so it was 2 weeks from then. I decided to give it a shot and drive it and I was able to drive approximately 40 miles before the car shut down as I was turning right on a stoplight on my way to work. The propulsion did not work along with a series of multiple error messages on all systems. I was able to bring the car to the side of the road, in front of a tire service company's parking lot. I tried to start and restart it but to no avail. I called the nearest ford dealership and they accepted my vehicle so I called a towing service to tow my vehicle to them. I decided to step out of the vehicle and inform the establishment about the situation and that I called a towing service already. When I tried to get in, the doors did not work anymore so I was not able to get in. The towing service arrived and told me to put my car to neutral gear so she can pull it up the bed of the tow truck. I said I could not get in and she stated that she might damage the vehicle if she tried to pull it while it is on park. I had no choice but to agree because I cannot get in the vehicle to change the gear. She had me sign a waiver that states that I accept any possible damages that the vehicle might incur during the towing process. She was able to get the vehicle on the tow truck and deliver it to the dealership I mentioned and now they are trying to repair it. I was aware of this issue beforehand but ford stated that this issue can be resolved with a simple software update. |
| Category | Electrical System, Unknown Or Other |
| Date | Aug 13, 2022 |
| State | CA |
| Description | My vehicle had the nhtsa recall number 22v412 performed 2 weeks ago via an ota update. Today while driving the vehicle I had critical failure while the vehicle was in motion rendering the vehicle unsafe. It was determined that the part which failed was the part addressed in the recall campaign. The recall should not be considered satisfactory remediation of the issue as it did nothing to prevent this safety concern with my vehicle. Software cannot fix an improperly designed piece of hardware. |
| Category | Electrical System |
| Date | Aug 02, 2022 |
| State | OR |
| Description | The vehicle would not start and display an error message "pull over safely now" which the car was not able to put in any gear. This incident happened 2 times already. The first incident was when I drove the vehicle from oregon to california. As I was about to leave the next morning from the hotel, the vehicle would not turn un and display the message "pull over safely now". We had to call a tow truck to pick up the vehicle and drop it off at a dealership in california for about 30 days. We pick up the vehicle and drove back to oregon and the same issue happen again in less than a week with the same error message "pull over safely now". |
| Category | Electrical System, Unknown Or Other |
| Date | Aug 01, 2022 |
| State | NV |
| Description | Failure of hvbjb after associated recall compliance. One day after recall compliance, “stop safely now†message displayed, vehicle would not power up. Towed to dealership. Hvbjb failure verified via fdrs. Dealership replaced hvbjb. |
| Category | Electrical System, Fuel/propulsion System, Steering |
| Date | Jul 31, 2022 |
| State | MO |
| Description | On may 14, 2022, I stopped twice on a 120 mile trip to recharge my mach e at a level 3 dc charger. Upon completing each charge, the ring around the charging port turned red and I received a default message. I plugged my car into my home level 2 charger and the car completely locked down and I was unable to reenter the car. I have since learned that this is the classic sign of a hvbjb failure. The dealerships updated the car's programming but did not replace the hvbjb. The hvbjb subassembly in all ford mach-e vehicles has known defects with 'under-designed' main contactors that are known to fail under normal charging and driving conditions as outlined in current open ford recall notice for my vehicle 22s41. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes... And failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can 'strand' driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local dealerships needing equipment and training to effect removal/replacement of faulty unit with a new hvbjb having re-designed 'beefier' components.​ ​ my complaint is that ford's recall notice 22s41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are known to fail to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially 'stranding me' in unsafe conditions. |
| Category | Visibility |
| Date | Apr 05, 2022 |
| State | WA |
| Description | The contact owns a 2021 ford mustang mach e. The contact received notification of nhtsa campaign number: 21v711000 (visibility) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Structure:body:hatchback/liftgate |
| Date | Sep 23, 2021 |
| State | OR |
| Description | The contact owns a 2021 ford mustang mach-e. The contact stated while washing the vehicle he noticed a structural issue with the rear hatch not aligned properly on the vehicle. The contact called the local dealer who informed the contact that all vehicles under the model mach-e were manufactured alike and there was no repair or fix for the structural design. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 800. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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