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As a muscle car, the 2020 Dodge Charger has amassed many enthusiasts. Maybe it’s because of the “epic size and strength” that the automaker talks about or the thought of the high-powered engine beneath the hood, but customers dream of driving this car until they actually own it. Then, they experience the faulty electrical system and defective structure, which both lead to buyer’s remorse.
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NHTSA Complaints for the 2020 Dodge Charger
| Complaint Category | Number of Complaints |
|---|---|
| Air Bags | |
| Unknown Or Other | |
| Electrical System | |
| Engine | |
| Visibility/wiper | |
| Fuel/propulsion System | |
| Tires | |
| Structure:body | |
| Seats | |
| Visibility:sun/moon Roof Assembly |
Problems with the Electrical System
As a newer model, the electrical system should be made to handle just about anything. After all the cabin is filled with tech goodies that need to run. Yet, this model struggles on every front.
One NHTSA complaint states, “I heard a car running outside, when I checked it was the Charger. It was on, it turned on by itself.”
This isn’t like Knight Rider where cars have a mind of their own, but the Charger acts like it. Plus, it struggles with some major defects, such as what’s outlined with NHTSA Campaign Number 20V512000. This recall says that the backup camera image can stop displaying, leaving drivers in the dark about what’s happening behind it. Considering both the “epic size and strength” of the car, it would be important to have that information. Furthermore, a class action lawsuit was filed, stating that owners are struggling with the Uconnect system as well. It turns out that the system freezes, goes black or stops the navigation from working. The faults give new meaning to the bumper-to-bumper warranty. Owners are guaranteed to have bumper-to-bumper problems.
Problems with the Structure
To create “epic strength,” one would hope that the automaker put some time into the design and construction of this vehicle, but that doesn’t seem accurate at all.
An Edmunds review says, “It can be difficult to close the trunk because there is really nothing to grab to pull it down, and the paint is pretty slick. And the front door, when open all the way, is pretty much impossible to close from inside the car without either getting partially out of the car or growing longer arms. This could be rather inconvenient if you are trying to get in the car while it is raining.”
Dodge isn’t attempting to hide its lack of care for the construction of this vehicle. Even Service Bulletin #S2023000034 talks about how the front floor of the car can get wet because of a leak in the A pillar region. Maybe the Charger felt it was so epic that it should start swimming too – just like the Amphicar, which by the way, was also a flop.
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Complaint Data
| Category | Air Bags, Unknown Or Other |
| Date | Jan 23, 2023 |
| State | OH |
| Description | I was in a car accident. A woman hit my car in the drivers door at 40mph straight into the door. My air bags did not deploy. None of them deployed at all. The manufacturer was no help to me at all. I was injured in the car accident. |
| Category | Air Bags |
| Date | Dec 09, 2022 |
| State | OH |
| Description | The contact owns a 2020 dodge charger. The contact stated while driving 20 mph, the contact was struck on the front driver door, causing severe injuries to the contact who was taken to the hospital by ambulance, and severe damage to the vehicle. The air bags did not deploy. The vehicle was towed to a collision center. A police report was filed. The vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 42,000. |
| Category | Unknown Or Other |
| Date | Nov 04, 2022 |
| State | RI |
| Description | I was stopped in break down lane and a ford f150 going about 60mph slammed into the back of me and spun my charger into a jersey barrier. Not 1 airbag deployed. If it had deployed it could have prevented my fiancé from splitting his head open on impact |
| Category | Electrical System, Visibility/wiper |
| Date | Nov 02, 2022 |
| State | NC |
| Description | Through conversations with a dodge certified tech, this is ongoing and known issue with dodge (ram) trucks, dodge chargers etc. Curious as to why a safety recall has not been issued, with reports and complaints found online spanning back 2-3 years now. My car, after just 2 years of ownership, the windshield wipers have failed in operation. For 1 month, intermittent wiper functions were non-existent, 3 clicks would only get me "on all the time, slow speed", nothing else. As of yesterday 11/01/22, when I used turn signals to change lanes on highway, my wipers turned on to slow speed and would not shut off. (turn signals and wipers on same lever, left side of steering column). I have had to pull the relay/fuse for wipers to get them to shut off. As I understand it, per nc state law, as part of safety inspection, windshield wipers have to be operational for it to be legal on the roadway. So now I am potentially operating a vehicle that should not be on the roadway. Dealership can't get me into a shop until 1 week or more out, no guarantee on parts due to manufacturing delays and backorders. Another note, my car insurance company refuses to allow me a rental vehicle, when I pay hundreds of dollars every year, with no filed claims. This issue should be looked into for a safety recall, with a number of reports being shown, and within some states, legally takes the vehicle off the road, unable to be driven. Thank you for your time and consideration. |
| Category | Air Bags |
| Date | Jun 22, 2022 |
| State | CA |
| Description | Daughter was in accident head on and loss control of car, couldn't stop because knee air bag deployed and wouldn't allow her to step on brake. The car finally stopped from engine damage after about 200 yards but she almost went into oncoming traffic because she was unable to push the brake down. Very unsafe |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Feb 22, 2022 |
| State | VA |
| Description | While traveling on the highway at approx. 70mph at night the vehicle shutdown completely resulting in the loss of throttle, power steering and lights. This is an safety issue that can cause death or serious bodily harm to the driver and other drivers along a motorway as the vehicle is no longer able to be seen in low light situations and the vehicle is unable to be properly controlled due to the loss of power steering. Issue was deemed due to loose bolts for the power distribution center. |
| Category | Unknown Or Other |
| Date | Jan 13, 2022 |
| State | VA |
| Description | This was a rental car from enterprise. It has a sunroof that suddenly exploded while we were on the interstate. |
| Category | Tires |
| Date | Nov 15, 2021 |
| State | NJ |
| Description | The contact owns a 2020 dodge charger equipped with pirelli tires, tire line: pzero a/s, tire size: 305/35/r20, dot number: jrcdw541. The contact stated that there were cracks on the tread and in between the grooves of the tread on the tires. The manufacturer was informed of the failure and informed the contact that they were unable to assist. The failure mileage was approximately 10,000. |
| Category | Structure:body |
| Date | Nov 01, 2021 |
| State | NJ |
| Description | While driving at highway speed, 40-50mph during heavy rain; encountered a puddle, the plastic belly pan just forward of the rear axle acted as a scoop and took on water. This resulted in the belly pan bolt being ripped from the structure of the vehicle. The belly pan then folded under the car and was dragged. I had this fixed under warranty. During the next heavy rain, I again hit a puddle, the bolt was ripped from the structure again. Luckily both times I was able to slow to a stop. However I believe this presents a serious hazard at freeway speeds of +65mph, where the entire belly pan can disintegrate and fly off into traffic. This is a defect in design and does not hold up to normal wear. It presents a very significant problem. When looking at car forums, it appears this problem is wide spread and presents a very real risk of hurting someone. |
| Category | Air Bags |
| Date | Aug 19, 2021 |
| State | NV |
| Description | The contact's son owns a 2020 dodge charger. The contact stated while his son was driving 40 mph, when another vehicle was making a turn and collided with the front driver side of the vehicle. The contact stated another vehicle pushed his son's vehicle across 10 meters and crashed into a wall. The air bags did not deploy. The driver (son) sustained injuries on his neck and back but did not seek medical attention on the day of the incident. A police report was filed. The vehicle was towed to a body shop. The contact stated the following day, the driver sought medical attention at an urgent care. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was unknown. |
| Category | Electrical System, Engine |
| Date | Apr 12, 2021 |
| State | AZ |
| Description | Started with radio and dash gauges resetting to zero while driving. Most recently, the car restarted while driving. During the restart the car came to a complete halt. This is an intermittent issue on a car less than 6 months old and just at 3,500. As this is intermittent, difficult to tell what causes this problem. Problems have been going on for over a month. Date chosen was the date the car actually perform a complete restart and making it a severe safety issue. |
| Category | Seats |
| Date | Mar 17, 2021 |
| State | TX |
| Description | I bought a 2020 dodge charger in january. The passenger seat is manuel and the lumbar support is exteded to the fullest. There is no release to be found. When I bought the car the salesman said there was an adjustment level somewhere. You are unable to sit back correctly because of this. If you have to slam on the brakes, your head could hit the dash even when you have your seatbelt on. You are unable to sit back in this seat you have to lean forward. |
| Category | Electrical System, Unknown Or Other |
| Date | Jan 23, 2021 |
| State | TX |
| Description | I heard a car running outside when I checked it was the charger it was on it turned on by itself |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Dec 18, 2020 |
| State | OH |
| Description | Tl* the contact owns a 2020 dodge charger. The contact stated while driving on the highway at 72 mph, the contact opened the sun roof vent shade and the sun roof glass shattered. The contact drove the vehicle to the residence and then had the vehicle towed to klaben chrysler jeep dodge ram inc., (1106 w main st, kent, oh 44240) however, the dealer declined to repair the vehicle. The vehicle was taken to an independent mechanic and was repaired. The manufacturer was not notified of the failure. The failure mileage was 908. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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