2020 Chevrolet Traverse Problems and Top Complaints – Is Your Car A Lemon?

Visibility and brake issues among the top complaints received by the NHTSA from vehicle owners

Updated on Author: Brian Jones

Updated on Author: Brian Jones

Three-row SUVs come in many packages and sizes, with the 2020 Chevrolet Traverse ranking highly among enthusiasts. The automaker claims that “the journey matters.” However, customers are taking to the internet to complain about both the visibility and service brakes.

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NHTSA Complaints for the 2020 Chevrolet Traverse

Complaint CategoryNumber of Complaints
Electrical System
Engine And Engine Cooling:exhaust System
Service Brakes
Unknown Or Other
Power Train
Seat Belts
Air Bags

Problems with the Visibility

Seeing out the windshield is one of the most important factors when driving a car. After all, without this ability, it’s difficult to stay safe on the road.

One visibility-related complaint about the Traverse can be found on Edmunds. “I personally could not even see the front of the vehicle and the sides and especially the back it is terrible. I felt like it is really easy to get into an accident with this SUV and I felt unsafe for carrying my family around in it. ”

Aside from this structure-related complaint, there is also a recall that shows the lack of concern that was put into building the Traverse. NHTSA Campaign Number 19V643000. It states that the right-hand frame rail located in the engine compartment might be cracked. If this occurs, there is a reduction in crash performance, which can lead to a larger injury during an accident. With this in mind, it might be best to avoid any “journey” no matter how much it matters. After all, it’s not worth any occupant getting hurt because of a shoddy construction.

Brake Problems

The service brakes are another system that must work well to protect occupants, but Traverse owners feel this isn’t working right either.

Here is an NHTSA complaint. “Brake failure on a 2 day old Chevy Traverse sequence of events… 1. I purchased a Chevrolet Traverse from [dealership] on Tuesday, January 14, 2020 and took delivery at about 5:00pm. 2. While my wife was driving on Thursday, January 16, 2020, we experienced a low speed brake failure. This occurred while on the way to Dulles airport at about 6:00pm. The brakes were slowly applied and they did not respond. The brakes were then pressed hard and they did not respond. I reached over to try shifting the car into park but was unsuccessful and the car drifted at a very low speed, a walking speed, and into the back of a tractor trailer. We had very ample space to stop however the brakes simply did not respond. Minimal damage occurred to the vehicle’s front. I immediately checked to see if something was in the way of the brake pedal (a floor mat or other obstruction) and there was no obstruction. I could see, and I am certain, that Heather had her foot on the brake pedal. 3. Onstar/GM established case number and set up a tow to [dealership] 4. I was greeted by Roberto and helped by both Roberto and Allen. They also took down a description of the incident and they gave me a rental car. Of note, they said that someone outside of the dealership (a GM rep?) would be coming to look over the car.”

If the service brakes fail, at least the air bags are in place to keep people protected. Oh, that’s right – this system is in trouble too! NHTSA Campaign Number 20V446000 illustrates that a roof-rail air bag inflator might not have been crimped to the inflator. This could cause the air bag to malfunction during deployment. If this occurs, there is a higher chance of injury during an accident. With all of this in mind, it might be more important to look beyond the journey and make safety during an accident “matter” as well. After all, it appears that this SUV is more prone to get into an accident than some other models would be, thanks to the defective systems.

Your Lemon Law Legal Rights

Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Chevrolet pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.

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Brian Jones

About the Author:

Brian Jones spent more than 30 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

See more posts from Brian Jones

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