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Three-row SUVs come in many packages and sizes, with the 2020 Chevrolet Traverse ranking highly among enthusiasts. The automaker claims that “the journey matters.” However, customers are taking to the internet to complain about both the visibility and service brakes.
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NHTSA Complaints for the 2020 Chevrolet Traverse
| Complaint Category | Number of Complaints |
|---|---|
| Electrical System | |
| Engine | |
| Service Brakes | |
| Seats | |
| Engine And Engine Cooling:exhaust System | |
| Power Train | |
| Steering | |
| Unknown Or Other | |
| Seat Belts | |
| Wheels |
Problems with the Visibility
Seeing out the windshield is one of the most important factors when driving a car. After all, without this ability, it’s difficult to stay safe on the road.
One visibility-related complaint about the Traverse can be found on Edmunds. “I personally could not even see the front of the vehicle and the sides and especially the back it is terrible. I felt like it is really easy to get into an accident with this SUV and I felt unsafe for carrying my family around in it. ”
Aside from this structure-related complaint, there is also a recall that shows the lack of concern that was put into building the Traverse. NHTSA Campaign Number 19V643000. It states that the right-hand frame rail located in the engine compartment might be cracked. If this occurs, there is a reduction in crash performance, which can lead to a larger injury during an accident. With this in mind, it might be best to avoid any “journey” no matter how much it matters. After all, it’s not worth any occupant getting hurt because of a shoddy construction.
Problems with the Brakes
The service brakes are another system that must work well to protect occupants, but Traverse owners feel this isn’t working right either.
Here is an NHTSA complaint. “Brake failure on a 2 day old Chevy Traverse sequence of events… 1. I purchased a Chevrolet Traverse from [dealership] on Tuesday, January 14, 2020 and took delivery at about 5:00pm. 2. While my wife was driving on Thursday, January 16, 2020, we experienced a low speed brake failure. This occurred while on the way to Dulles airport at about 6:00pm. The brakes were slowly applied and they did not respond. The brakes were then pressed hard and they did not respond. I reached over to try shifting the car into park but was unsuccessful and the car drifted at a very low speed, a walking speed, and into the back of a tractor trailer. We had very ample space to stop however the brakes simply did not respond. Minimal damage occurred to the vehicle’s front. I immediately checked to see if something was in the way of the brake pedal (a floor mat or other obstruction) and there was no obstruction. I could see, and I am certain, that Heather had her foot on the brake pedal. 3. Onstar/GM established case number and set up a tow to [dealership] 4. I was greeted by Roberto and helped by both Roberto and Allen. They also took down a description of the incident and they gave me a rental car. Of note, they said that someone outside of the dealership (a GM rep?) would be coming to look over the car.”
If the service brakes fail, at least the air bags are in place to keep people protected. Oh, that’s right – this system is in trouble too! NHTSA Campaign Number 20V446000 illustrates that a roof-rail air bag inflator might not have been crimped to the inflator. This could cause the air bag to malfunction during deployment. If this occurs, there is a higher chance of injury during an accident. With all of this in mind, it might be more important to look beyond the journey and make safety during an accident “matter” as well. After all, it appears that this SUV is more prone to get into an accident than some other models would be, thanks to the defective systems.
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Complaint Data
| Category | Seats |
| Date | Mar 20, 2023 |
| State | MI |
| Description | I was in a collision at 60 mph and flipped through the air without hitting the roof and landed on my wheels. I had a car doing 80 lost control as he was passing me sideways and into my lane. The front on the car was completely unrecognizable z no side impact or sudden stop. |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Mar 20, 2023 |
| State | SD |
| Description | The contact owns a 2020 chevrolet traverse. The contact stated while driving approximately 35-40 mph, there was a loud explosion and the sunroof exploded. The contact stated that the sunroof was closed during the failure. The vehicle was taken to an independent mechanic and the contact was informed that the sunroof glass needed to be replaced. The vehicle was not repaired. The vin was not under recall for the failure. The manufacturer was not notified of the failure. The failure mileage was 32,213. |
| Category | Electrical System |
| Date | Feb 26, 2023 |
| State | CA |
| Description | On 02/24/2023 in the middle of a storm our headlights suddenly going out for a few hours while driving the car when the knob is on auto. Had to turn them on manually. Then the next day we turned the car on they worked just fine. A couple hours later they went out again. Today 02/26/2023 they're working again. This is a safety issue. |
| Category | Engine And Engine Cooling:exhaust System |
| Date | Feb 21, 2023 |
| State | LA |
| Description | The contact owns a 2020 chevrolet traverse. The contact stated while driving approximately 35 mph, there was an abnormally loud sound coming from the vehicle. The contact then started to smell an exhaust odor inside the vehicle. There was no warning light illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was notified of a cracked exhaust pipe. The vehicle was repaired. The contact was made aware of tsb: pip5681a (exhaust leak, lean codes, rattle noise, or catalytic converter failures). The manufacture was notified of the failure. The manufacture informed the contact that vin was not under recall. The failure mileage was approximately 49,643. |
| Category | Electrical System |
| Date | Feb 18, 2023 |
| State | CA |
| Description | There is an electrical short that keeps shutting down the stereo. I bought my car new dec 2020. In the summer of 2022 I was driving my car and the stereo and dashboard suddenly shut off. I pulled over and it came back on after a few seconds. I was told by chevrolet first that the stereo was faulty and then that there was an electrical problem affecting the stereo. On dec 24, 2022 I was driving my car and again the stereo suddenly shut off and started power cycling, turning off and turning on several times. I took it in to be inspected on dec 26, 2022 and was told that there was an electrical issue affecting the stereo and they would have to get approval from the warranty company to have it replaced again. It was finally replaced yesterday 02/17/2023. Now I'm wondering if there's an electrical problem what's going to be affected next or how long til it causes problems again. I don't feel safe driving my children in the car if it's having an electrical problem. |
| Category | Engine And Engine Cooling:exhaust System |
| Date | Jan 24, 2023 |
| State | IL |
| Description | Front exhaust pipe breaks at bracket due to poor design and ineffective welding causing exhaust leak, exhaust rattle, multiple trouble codes. Technical service bulletin pip5681 and special coverage adjustment n212356540 already exist for known problem. |
| Category | Engine |
| Date | Dec 11, 2022 |
| State | SC |
| Description | Muffler pipes are rubbing on the metal that was used to hold the muffler pipes from dragging. There is nothing to stop this from happening. If it's rubbing holes in the muffler then it's allowing the fumes into the ozone layer and also wasting gas and messing the engine up m, causing the engine to read wrong. This is not normal wear and tear this is a manufactured default that should not be my responsibility bc it wasn't secured correctly. |
| Category | Engine |
| Date | Dec 06, 2022 |
| State | TX |
| Description | We brought our traverse into the dealership for a check engine light. The resulting inspection revealed as follows. The bracket welded from the f-pipe to the muffler at bank 2 was found to be cracked by the demontrond chevrolet dealership in texas city, texas where the vehicle was purchased in march of 2020. I am a non-destructive testing inspector; so, once the vehicle got home, I inspected it myself & found it to not only have a crack in the piping but also severe lack of penetration in the welds. Both of these are original manufacturing workmanship defects. The resulting defects present severe health hazards as the vehicle now leaks coâ‚‚ in a location not visible unless inspecting the exhaust system & as the stress fracture grows around the piping it could eventually result in the piping breaking through or loose under the vehicle while driving down the road. If the piping were to break through then the vehicle would no longer be in compliance with the epa for emissions by a long shot. As it sits the vehicle will fail a state inspection due to the permanent code the computer is throwing from the leak. The above listed hazards have already been noted by the nhtsa in bulletin no. Pip5681c & in special coverage adjustment n212356540 front exhaust pipe from gm. The bulletin only states the issues; however, the special adjustment provides the 2019 traverse drivers with an extended warranty for the above listed issues. I would like to request that the 2020 chevrolet traverse be considered for the same extended coverage of 15yrs or 150,000mi via gm for the cost of the replacement of the f-pipe, three gaskets, & the muffler as these are original manufacturing defects. If it was not for the vehicles check engine light coming on these issues would have gone unnoticed until an even further point in time taking us further away from the original warranty of 2yrs or 24,000 which is clearly not a long enough period for these issues to present themselves & be corrected. |
| Category | Electrical System, Engine |
| Date | Nov 26, 2022 |
| State | MD |
| Description | I was driving down the street and my car started to randomly jerk. When I pushed the gas the car got slower. Once in a safe place I pulled over and sat there for a few minutes. When I accelerated again the car had a sound like the car was speeding up, but there was no speed. It drifted. So I crossed the traffic light and pulled over again. I turned the car off. I waited for about 5 minutes, turned the car on and that's when the engine light came on. I had to drive slower to make it home. Once I made it home I put the car in reverse and noticed that my back up camera was not working as well. I am so frustrated. |
| Category | Electrical System, Power Train |
| Date | Nov 22, 2022 |
| State | CA |
| Description | This vehicle has completely lost power and stalled on the freeway twice. The first time, I was with my wife and children when it happened on the highway. The vehicle stalled in the far right lane of traffic and it wouldn't restart. We had to risk our lives and push the vehicle off the freeway and onto the shoulder while other vehicles raced by. We are fortunate that we did not die or become seriously injured. The second time the vehicle stalled on the highway, my wife was crossing the highway and the vehicle once again lost all power and shut-off. She is fortunate that she was not killed in a t-bone collision. The first time, there was a dash warning stating to service esc. The second time, there was no warning lights or dash illumination of a problem beforehand. The vehicle has been taken to the chevrolet dealership twice. They ran a diagnostic and stated the starter was pulling too many amps which caused the vehicles fuse block to blow, resulting in total failure of all vehicle components. Total repair cost for first repair was approximately 1,000 dollars. We are awaiting the service advisors diagnostic for this second incident. The first repair is covered under a 2 year unlimited mile warranty so hopefully when they replace the starter and fuse block this time, they will also find the root cause of the problem. I feel as if our lives and well-being are in jeopardy since the first incident and we no longer feel safe driving this vehicle which has stalled twice during highway conditions. I am confident that we will no longer be gm consumers due to these life risking incidents. |
| Category | Tires:markings, Tires:sidewall, Tires:tread/belt |
| Date | Oct 31, 2022 |
| State | TX |
| Description | 255/65r18 11t m+s I have to keep taking my vehicle in to get air filled into the tires due to losing air in them after a few days. |
| Category | Engine And Engine Cooling:exhaust System |
| Date | Sep 04, 2022 |
| State | TX |
| Description | Exhaust manifold/down pipe to cat. The exhaust pipe broke just past where it hooks up to the engine block. The breakage caused exhaust fumes to enter the cabin while not moving and at idle. The vehicle has 80k plus miles so was out of warranty. I fixed the issue myself since I have the technical and mechanical know how. There never was any check engine or other warning lights. Nothing caused the issue other than normal everyday driving. I had to disconnect the exhaust from the block and after the cat. I welded the pipe back together and fixed the issue. I could have bought a replacement part for over 0, but that was not possible on our budget at this time. |
| Category | Back Over Prevention: Sensing System: Camera |
| Date | Aug 15, 2022 |
| State | PA |
| Description | Display screen for camera is black with indicator of camera malfunction. In for repair at dealer 3 times 1) first diagnosis was the video control module, that was replace and worked for a few months 2) second time black screen, diagnosis was rear camera, that was replaced, worked a few months. 3) black screen again, currently in for repair again |
| Category | Seat Belts:pretensioner |
| Date | Jun 22, 2022 |
| State | CA |
| Description | The contact owned a 2020 chevrolet traverse. The contact stated that while driving at approximately 35 - 40 mph, the contact rear-ended another vehicle. The driver's side front seat belt pre-tensioner was loose and did not restrain the contact in the seat upon impact. The air bags were deployed upon impact. The contact suffered bruising on her chest, a lacerated thumb, and a fractured elbow from the air bag deployment. Medical attention was received. A police report was filed. The vehicle was towed to a tow yard and deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,500. |
| Category | Electrical System: Instrument Cluster/panel |
| Date | May 20, 2022 |
| State | VA |
| Description | The contact owns a 2020 chevrolet traverse. The contact stated while driving approximately 45 mph, the check engine warning light illuminated. The parking brake symbol also displayed on the instrument panel. Additionally, the instrument panel then went blank. The contact drove the vehicle to his residence and parked the vehicle. The contact then noticed that after turning the vehicle off, the radio remained on and the contact was unable to manually turn off the radio. The contact attempted to start the vehicle the following day and the battery was drained. The contact had the vehicle jump-started and drove the vehicle to a dealer who attempted to diagnose the vehicle however, all the data had been erased. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was 29,700. |
| Category | Power Train |
| Date | May 10, 2022 |
| State | MO |
| Description | Transmission shudders when warmed up. After driving transmission will shudder pulling hills. It becomes worse and more noticeable the longer it is driven and when hot out. Numerous times after driving for a few hundred miles and then stopping, the vehicle will shudder trying to take off. Has been back to the dealership 4 times now for the same issue. First time was told it needed a torque converter, when taking it in to have the torque convertor changed a tsb was located advising to change the transmission fluid instead (january of 2022). After about 1000 miles issue has came back. Dealership is unable to duplicate it due to it being worse on hot days and unable to drive for long periods of times. There have been numerous complaints after researching online about this with the chevy traverse. This vehicle has almost left me sitting in the middle of intersections due to shuddering. |
| Category | Seats |
| Date | Nov 27, 2021 |
| State | MD |
| Description | I reached between the driver seat and center console to retrieve my keys. When I pulled my hand back up something on the seat sliced my hand open and I needed 5 stitches. After looking closely at both the front seats (driver and passenger) there is a very sharp piece between the seat and console on both seats. Chevrolet corporate was contacted and they said to take it to a dealer so it doesn't happen again. My vehicle is scheduled to be inspected by a dealer on 12/08/21. 1. Sharp piece on seat and yes it's available for inspection 2. Hand was cut when reaching between seat and center console resulting in 5 stitches. 3. Chevy corporate said thanks for letting them know and advised taking it to a dealer so it “doesn't happen again.†the local dealer scheduled me for an inspection but did not say whether or not this is something they've heard before. 4. The vehicle will be inspected by a dealer on 12/08/21 (the soonest they had available). 5. No warnings/messages prior to incident |
| Category | Engine, Fuel/propulsion System |
| Date | Oct 25, 2021 |
| State | WI |
| Description | Unknown we were on the highway when we noticed the engine light come on, then the fuel gage went all the way to empty then back up again. We were going about 65-70 mph. I am taking my vehicle in today to get fixed |
| Category | Electrical System |
| Date | Oct 18, 2021 |
| State | CA |
| Description | All 4 doors do not lock or unlock, keyfob only works to open liftgate. |
| Category | Carry Handle, Shell, Base, Other/i Am Not Sure |
| Date | Sep 30, 2021 |
| State | MO |
| Description | The styrofoam impact pad broke apart and fell off. This is the impact styrofoam for the head |
| Category | Service Brakes |
| Date | Aug 02, 2021 |
| State | IN |
| Description | 2020 chevrolet traverse. Consumer writes in regards to defective brake pedal. The consumer stated 3 times since the purchase of the vehicle, the consumer's foot slipped under the brake when attempting to reverse. |
| Category | Air Bags, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Jul 27, 2021 |
| State | IN |
| Description | Vehicle turned in front of our traverse we where traveling approximately 30mph struck other car broadside and no air bag deployment? But odor of airbag in our vehicle was present. But there no deployment visible? Body shop states no issues with airbag system. But they are replacing airbags in repair of our vehicle. "the airbag systems are faulty and unsafe" |
| Category | Service Brakes |
| Date | May 11, 2021 |
| State | GA |
| Description | While driving at slow speed after releasing the emergency brake there is a squeak coming from the rear of the vehicle. It feels like the brake stays a bit engage |
| Category | Wheels |
| Date | Apr 09, 2021 |
| State | IL |
| Description | Tires shimmering/bouncing going at highway speeds. |
| Category | Seat Belts, Steering, Unknown Or Other |
| Date | Mar 15, 2021 |
| State | NJ |
| Description | This started around may 2020... I was at about 2k miles in. I was told it was due to weather. And that they had other chevy with same issue- "so it's normal". I bought the 2020 chevy traverse brand new right off lot. After we packed up and visited family I noticed it had sounds. The sounds were like whining noises just loud and seriously obnoxious. It only happened we were turning vehicle at first. So we get home and it started being louder. I then noticed as I was driving and after I slowed down to like 20 heading for a stop sign the car suddenly has this burst of energy and speeds up to like 33 causing me to hit breaks. I told my husband and he was like I don't know maybe it is expunging gas. After I slow down? Isn't that dangerous. I ignored it but it continues ever so often and this is on regular streets -speed limit is 35. Then the whining noise from wheel had me terrified. So we went to dealer. That was comical. Dude was like "it's a characteristics of the car". I'm like what? Why would they make a car with an annoying sound - its distracting. I don't want to die because of my wheel. I read online other people had problems so we went to another dealer and another. The guy at last dealer was like this is not normal. They created carfax report and switched part out. I could go on. So that loud noise never went away- at first it was low and now louder. I called chevy again and they are like a dealer has to access situation and call us. This is not safe. Also the other problems are seatbelt locks. The middle seat design is terrible. My daughter was sitting there when it went back in between seat and locked it wouldn't let up no matter what. Had to take seat apart to fix seat belt. My seat in front locks and its relentless. So uncomfortable and it chokes me because I'm short. Terrible design because it can't adjust like the gm version. I have video proof/receipts. |
| Category | Exterior Lighting |
| Date | Mar 06, 2021 |
| State | NY |
| Description | My vehicle & many many more are effected with the daytime driving lights that come on when vehicle is put in gear. Great idea, but no taillights ever come on. I have almost run into multiple vehicles in foggy conditions. It also has a negative purpose in snow & rain. Can't believe this has not been brought to your attention before this. |
| Category | Air Bags, Seats |
| Date | Mar 02, 2021 |
| State | NC |
| Description | Got in a 50 mph accident front passenger. None of the airbags deployed. This is a brand new car with only 6200 miles. Has airbags everywhere. The highway patrol and myself cannot believe this. |
| Category | Service Brakes, Steering |
| Date | Feb 11, 2021 |
| State | CA |
| Description | Tl* the contact owns a 2020 chevrolet traverse. The contact stated her husband was driving at 50 mph and when vehicles a head of him started to slam on their brakes, the contacts husband then depressed on the brake pedal but the steering wheel and the brakes on the vehicle locked which caused the vehicle to slid crashing into the rear end of a utility truck in front of him. The vehicle then caught on fire. The air bag did deploy. No warning light illuminated on the vehicle. The fire was extinguished by the utility truck driver on the scene. There were no injuries reported. No medical treatment was needed at the scene. A police report was filed. The vehicle was towed to a impound where then the insurance company had the vehicle towed where they plan to inspect the vehicle. The local dealer nor the manufacturer were not made aware of the failure. The failure mileage was 7,000. |
| Category | Electrical System, Lane Departure: Blind Spot Detection |
| Date | Jan 28, 2021 |
| State | GA |
| Description | The surround vision system not working. It was occasionally, now it does not work at all. We only get a dark screen with a red hazard triangle. It started the day we bought the car and the dealer claims they have another car like mine ahead of me with the same problem. Since the last week of december they have claimed that gm does not have a fix for this issue. I made a complaint with my chevrolet customer service case # 9-6485705057, but I don't get any answers from them either. I am not sure if this system is tied into the adaptive braking/cruse, but I have yet to have the vehicle take action in that regard. In checking that out. I got way closer than I felt comfortable with, I keep waiting for the car to react to the closing distance but it never did. I backed it off myself. I was well within two car lengths of the vehicle ahead (55 mph) and closing in at about 3 or 4 mph. If you have to be closer than that for it to activate then I will not be using it. I have been dealing with this dealership for several years, and have purchased 3 automobiles from them. They have performed the regular service and warranty work on all of them with no problems at all. For them to have an issue fixing it is not typical of the service I have received from them in the past. So, when they tell me gm does not know how to fix the issue. I have to believe them up to a point. With the small windows in the back of this vehicle. Visibility is extremely limited, and it is a safety issue. If they can't keep the basic surround vision system working. How are they going to maintain autonomous vehicles to a level that protects all involved? |
| Category | Seat Belts, Seats |
| Date | Jan 08, 2021 |
| State | NY |
| Description | The seat belt and seat locks on the recliner handle... The seat belt won't release and the chair will not move forward or back |
| Category | Power Train |
| Date | Dec 23, 2020 |
| State | NJ |
| Description | When shifting from drive to reverse, or park to reverse, the transmission will not engage right away. The vehicle will roll forward or backwards until the transmission engages into reverse. This will happen when the vehicle is in motion at very low speeds (1-2 mph) and also while stationary. |
| Category | Electrical System, Engine |
| Date | Dec 17, 2020 |
| State | FL |
| Description | Tl* the contact owns a 2020 chevrolet traverse. The contact stated that the start/stop feature failed while the vehicle was in operation. The contact stated that after coming to a complete stop, the engine stalled. No warning lights illuminated. The vehicle was taken to autonation chevrolet greenacres service center (5757 lake worth rd suite a, greenacres, fl 33463) and grieco chevrolet of delray beach (2605 s federal hwy, delray beach, fl 33483) and was not diagnosed nor repaired. The manufacturer was made aware of the failure and provided a case number. The failure mileage was approximately 1,100. |
| Category | Engine, Unknown Or Other |
| Date | Dec 07, 2020 |
| State | GA |
| Description | Recently purchased car. On thursday december 3,2020. Was driving car back home on a busy street, car starting stalling. Would not go past 20 mph, engine was revving. Next morning to go to work car would not go on reverse. Had to get car towed to the dealer and they are telling me that it is a transmission problem. That the transmission needs to be replaced. Devon at rick hendrick in duluth, ga has been nothing but rude since purchase of vehicle now I do not feel safe driving this vehicle and I have 4 young children ages 10, 8, and 5. If someone would of hit me from behind we could of been injured. I bought a new vehicle for the piece of mind of not having any issues with the vehicle and now this. I am very upset. |
| Category | Visibility/wiper |
| Date | Oct 22, 2020 |
| State | NY |
| Description | When weather is slightly humid / wet and around 50 to 65 degrees, the front windows constantly fog up to the point that both defrosters and wipers are inefficient. This creates a safety and visibility issue especially at night. No amount or speed of defroster addresses the issue. This has been observed on my vehicle as well as many others, creating a safety and operability issue. The issue is on the exterior of the window, possibly from a film or ventilation issues on the interior. No amount of hot or cold temperature addresses the issue other than a wiper runnign constantly, even when it is not raining or wet outside. |
| Category | Wheels |
| Date | Oct 18, 2020 |
| State | MI |
| Description | Tires:bridgestone alanza 255/65 r18 111t mts. At speeds @60-75 mph on ridged cemet highways this vehicle needs constant (slight) over steering. All other road there is no problem. With a side wind it's really pronounced. The write up personal at the dealer had heard of this issue but could net find any written info anywhere. The salesman had also heard of the problem on both the traverse and equinox. Kind of surprises me when I hit a ridged section at high speed. My question is will this fair on a snowy michigan highway. |
| Category | Electrical System |
| Date | Sep 25, 2020 |
| State | NY |
| Description | Have broken down and been towed 4 times now. Come to stop on road- auto-engine shut off engages- car dies can not restart. Fuse blows-- first occasion was told bad fuse- replaced, next occurrence same fuse blows- was told faulty starter drawing too much power and blowing fuse upon restart- starter replaced was told that will fix problem. Next occurrence- car would not start from parked position- was told whoever replaced starter ( buzz chew checy- southampton ny) did not bolt down starter- loose connections-- was told problem fixed. Last occurence same as first 2- car stopped in traffic- auto shut off engages- does not start /car dies. Unfortunately 2 of these breakdowns were on highways during rush hour-- with your kids in car. Last occasion almost rear ended on multiple occasions as nighttime, stuck in middle lane on major turnpike.... 10 yr old will not get back in car- has fear of god. Was told by chevy buzz chew in southampton, nessenger chevy 112 problem was fixed. Do not want to endanger my family anymore. |
| Category | Electrical System |
| Date | Aug 18, 2020 |
| State | MN |
| Description | Rear camera stopped working aide senors stopped working. After several months of trying to fix this they finally might have this on the recall list for some cable kit, which they did not totally put on mine becuase due to covid they are backed up on manufacturing, I do not rely on back up camera but it is nice to double check. Have had it in 4 different time to be fixed also raide continue to have problems. Been replaced 3 times. |
| Category | Service Brakes |
| Date | Jul 20, 2020 |
| State | CA |
| Description | Driving at low speed through parking lot. Felt a snap under brake pedal. Immediately knew something was wrong. Coasted at low speeds to open area as brake pedal was not working. Exited noted brake fluid everywhere and what appears to be a brake line hanging under car. Car towed. Currently at dealer. Have picture. Unable to upload. |
| Category | Steering |
| Date | Jun 29, 2020 |
| State | CA |
| Description | Tl* the contact owns a 2020 chevrolet traverse. The contact stated that while driving 20 mph, the steering wheel became firm, with the abs warning light illuminated. The contact pulled over and contacted her husband and informed him of the failure. The vehicle was later driven to the residence. The contact stated that on june 25, 2020 while her husband was driving 75 mph, the failure recurred without warning. The vehicle was driven by her husband to fremont chevrolet located at 5850 cushing pkwy, fremont, ca 94538, (510) 445-8700, where he was informed that an unknown sensor needed to updated. The vehicle was repaired however, the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was 300. |
| Category | Engine |
| Date | May 11, 2020 |
| State | FL |
| Description | Tl* the contact leased a 2020 chevrolet traverse. The contact stated that the vehicle was a modified vehicle with hand controls installed. The vehicle passed testing which was approved by manufacturer. While driving 6-7 mph merging into traffic with the accelerator pedal depressed, the vehicle stalled without warning. The contact was informed by an independent mechanic to disengage the start/stop feature. The vehicle was diagnosed and the contact was informed that there was no option to disengage the start/stop feature. The vehicle was taken to victory layne chevrolet (3980 fowler st fort myers fl 33901-2604, (239) 936-1541) where it was confirmed that there was no option to disengage the start/stop feature. The vehicle was not repaired. The manufacturer was contacted but no further assistance was provided. The failure mileage was 6,500. |
| Category | Service Brakes |
| Date | Jan 20, 2020 |
| State | MD |
| Description | Brake failure on a 2 day old chevy traverse sequence of events . . . 1. I purchased a chevrolet traverse from lawrence chevrolet on tuesday, january 14, 2020 and took delivery at about 5:00pm. 2. While my wife was driving on thursday, january 16, 2020, we experienced a low speed brake failure. This occurred while on the way to dulles airport at about 6:00pm. The brakes were slowly applied and they did not respond. The brakes were then pressed hard and they did not respond. I (mike) reached over to try shifting the car into park but was unsuccessful and the car drifted at a very low speed, 'a walking speed,' and into the back of a tractor trailer. We had very ample space to stop however the brakes simply did not respond. Minimal damage occurred to the vehicle's front. I immediately checked to see if something was in the way of the brakes pedal (a floor mat or other obstruction) and there was no obstruction. I could see, and I am certain, that heather had her foot on the brake pedal. 3. Glenda (onstar/gm) established case number 9-5760767809 and set up a tow to ourisman chevrolet of rockville, md. 4. I was greeted by roberto (service manager?) and helped by both roberto and allen krum (assistant service manager). They also took down a description of the incident and they gave me a rental car. Of note, they said that someone outside of the dealership (a gm rep?) would be coming to look over the car. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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