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As consumers look toward bigger and better SUVs, the 2020 Chevrolet Equinox still maintains a strong customer base. This two-row crossover is a top option, with the automaker claiming it is “ready when you are.” However, customers find that the engine, fuel system, service brakes and powertrain are anything but ready.
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NHTSA Complaints for the 2020 Chevy Equinox
| Complaint Category | Number of Complaints |
|---|---|
| Engine | |
| Service Brakes | |
| Unknown Or Other | |
| Power Train | |
| Electrical System | |
| Fuel/propulsion System | |
| Vehicle Speed Control | |
| Steering | |
| Suspension | |
| Wheels |
Problems with the Engine
A strong engine is a vital component of any reliable vehicle. With the Equinox, this is one part that simply disappoints.
Read this NHTSA review. “Vehicle completely lost engine response reaction to acceleration pedal from a yield turn into main road. From the yield, slow rolling less than 1 mile per hour, I stepped on the gas pedal to merge into the main road and the vehicle had zero response for nearly 30 feet. If there was a car coming I would not have been able to avoid being completely hit in the side. I pumped the gas pedal in an attempt to regain any response, after several pumps the engine RPMs increased drastically to 3000 without upshifting at the proper time and the vehicle surged ahead. Odometer reading 2376. 1200-mile service completed. 2400-mile vehicle service scheduled. Filled tank 37.8 miles prior to event with 89 octane. Roughly 35 to 40 degrees.”
This is just the beginning of trouble with the Equinox engine. Service Bulletin #PIP5598B talks about the possibility of the engine not starting or having an extended crank issue. The trouble is related to an exhaust cam reluctor that is out of position. In reality, this SUV is “ready when you are,” unless it’s time to actually go somewhere. Instead, it might be better to simply sit behind the wheel and enjoy the technology instead.
Problems with the Fuel System
With a reliable fuel system, any drive is enjoyable. However, that’s not the case with the Equinox models.
One Edmunds review points out, “The electronic gas pedal is horrible! You can barely touch it and it takes off like a rocket ship, and other times you step on it and it has a good 2-5 second lag before it even revs up.”
There is a recall related to the fuel system as well. NHTSA Campaign Number 19V667000 says that some vehicles have a fuel tank featuring an improperly sealed seam. If this is the case, fuel can leak along the seal, leading to a higher risk of fire. Having an SUV that can burst into flames doesn’t give anyone the confidence needed to get going at any time.
Problems with the Brakes
Just as vital as going is the stopping function with a vehicle. If the brake system isn’t working the way it should, the occupants are in serious danger.
Another NHTSA complaint states, “The contact owns a 2020 Chevrolet Equinox. While driving 5 mph, the brake pedal was depressed and the vehicle started to shake excessively. The Check Engine Warning Light and Traction Control Warning Light were illuminated. The vehicle was taken to [dealership] where a diagnostic test and repair was still pending. The manufacturer was not notified of the failure. The failure mileage was 400.”
It turns out, there is another recall to pay attention to, this time related to the braking system. NHTSA Campaign Number 19V704000 states that some vehicles have the wrong lubricant on the rear brake calipers. With this mistake, the brake calipers could drag, which will cause overheating of the pads, thereby inhibiting stopping power. Hopefully, this trouble doesn’t present itself at the same time that a driver is attempting to stop the car to get out of it before it burns to the ground.
Problems with the Transmission
Finally, a look at the powertrain reveals even further defects with this Equinox model.
Here’s one complaint left on the Edmunds website. “BEWARE. MY 2020 AWD LT equinox is in the service center at the moment for fluid leaking out of the transmission. It has 500 miles on it and I have had it for 3 months!!!!! I wanted a reliable safe car. Very disappointed and frustrated. I would give 0 stars.”
Chevy is aware of powertrain problems, even issuing Service Bulletin #17NA106. This communication talks about an interior boom sound that exhibits itself while driving in high gear at low speeds. Whether this Chevy SUV is creating weird noises or blowing fire out from under the hoods, it’s like a Mission Impossible message – ready to self-destruct.
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Complaint Data
| Category | Electrical System, Exterior Lighting |
| Date | Feb 15, 2023 |
| State | NC |
| Description | The contact owns a 2020 chevrolet equinox. The contact stated that while driving at an undisclosed speed on the highway, the vehicle stalled. No warning lights were illuminated. The contact also stated that there was water intrusion into the passenger's side taillight. The contact was made aware of tsb: 22-na-170 and related the failures to the battery and taillight. The contact made a local dealer aware of the failure; however, the vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure and the contact was advised to file a complaint with the nhtsa hotline. The failure mileage was unknown. |
| Category | Engine |
| Date | Feb 14, 2023 |
| State | WA |
| Description | I've been experiencing not one or twice but more than 5 times. When I'm about to stop my car stalled and can't even used my hazard light which is not safe in the dark area. Hope nhtsa will see this one to avoid future accident. Oh brake sensor is already been replaces by the dealer last year. But it still keep on stalling. |
| Category | Service Brakes |
| Date | Feb 07, 2023 |
| State | OH |
| Description | The p0556 code gets stored when the pcm has detected a problem with the brake booster pressure sensor circuit because of abnormal feedback. Braking distance significantly affected by brake pedal becoming difficult to depress. Cause is the brake booster vacuum pump. Internet reports indicate multiple vehicle types during the late 20-teens and early 2020s. Problems are occurring during or shortly after warranty expiration. This is a very dangerous problem that could cause serious injury. |
| Category | Wheels |
| Date | Jan 29, 2023 |
| State | NY |
| Description | Vehicle was sold with defective tires that wear out prematurely,nhtsa issued a warning to chevy see chevy bulletin numbered 19-na-078,chevy never notified owners of these cars of the defect,this same tire the michelin ltx had been recalled many times since 2012,yet chevy continued to use these tires on there leased vehicles, knowing by the time the lease was up the tire would be replaced anyhow,however they did realize the tires would wear down even quicker then they thought. We contacted our chevy dealer, who told us they didn't even know about the recall,and gave us a hard time about getting theses tires replaced. We have pushed chevy into finally getting a appointment to fix this,only to be told they would have to go through a long procedure to do this,and they would have to keep the car for at least a day or more,to change tires? According to chevys own bulletin,maximum time to do this would be 90 minutes for all four tires. I have pictures and documents to support everything I have said,chevy is running a scam ,and nhtsa needs to call them on it. |
| Category | Engine |
| Date | Jan 24, 2023 |
| State | NC |
| Description | The contact owns a 2020 chevrolet equinox. The contact stated while driving approximately 35 mph, there was a loud pop from underneath the vehicle. The contact stated that the vehicle lost motive power, and she was able to coast off to the side of the road. The contact stated that she attempted to restart the vehicle, but only heard a clicking sound when she would depress the start/stop button. The contact stated that unknown warning lights were illuminated. The contact had the vehicle towed to a local dealer. The vehicle was diagnosed, and it was determined that the vacuum pump had seized, causing the pistons to continue running which severely damaged the engine. The dealer determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 106,000. |
| Category | Electrical System |
| Date | Jan 18, 2023 |
| State | CT |
| Description | Onstar module being manipulated and used while car is parked and off. The radio station is changed to a asian language when car is turned on. The camera are also being manipulated while car is off. Apps are being installed and utilized by other users through the dashboard. And the stability tracker automatically turns on after 35 mph even when turning option off. |
| Category | Engine, Fuel/propulsion System |
| Date | Jan 17, 2023 |
| State | CA |
| Description | They finished oil in 2000 miles and doesn't appear any warning |
| Category | Engine, Fuel/propulsion System, Vehicle Speed Control |
| Date | Jan 04, 2023 |
| State | CA |
| Description | Vehicle had 3 warning go off while driving. Vehicle engine is shaking. It decelerate and I couldn't go over 35. No power going up hill. Traction controls shut off, check engine, and sec service came on. Now messages of braking system and emission from on star. Had a similar incident over thanksgiving and I was told I needed an oil change because there was low oil. My car was at 58% for oil change. Now I'm at 83% and it shouldn't need oil. There have been multiple issues with lag time from pushing the gas to engaging. This vehicle has had more issue than any other chevy I have owned. Transmission seals off the lot. This is not building confidence in safety at all. |
| Category | Engine |
| Date | Dec 14, 2022 |
| State | IL |
| Description | The contact owns a 2020 chevrolet equinox. The contact stated while driving into her driveway, the vehicle lost motive power with the check engine warning light illuminated. The contact stated shifted into park(p) and then turned off and restarted the vehicle. The vehicle was not yet diagnosed or repaired and was awaiting a scheduled service appointment at the local dealer. The manufacturer was made aware of the failure. The approximate failure mileage was 27,500. |
| Category | Service Brakes |
| Date | Dec 05, 2022 |
| State | OH |
| Description | The brake vacuum pump went bad while driving the car |
| Category | Steering |
| Date | Nov 21, 2022 |
| State | OH |
| Description | I was driving out in the country on 1-41 towards west union. The steering tightened up and came up with a sensor that said power steering esc. The car went offroad due to the steering tightening from the power steering going out in the vehicle. I contacted the dealer, mike castrucci chevrolet, and they told me that I would have to pay for any problems with this vehicle and I have only had the vehicle for 3 weeks. I put 00 down on this vehicle and now am in a deathtrap due to this issue. The vehicle only has 60,800 miles and feel now that this issue could put my life and others at risk due to a faulty steering issue. I do not understand why this vehicle has driven beautifully to this point and yet there are many chev malibus that have that problem. How long will it take before someone recognizes this problem. There were no warnings before and I could have gotten myself and my friend killed in this car driving at night in the country. I spoke with an autozone representative and he said that he had a chev malibu with the same issue. They discovered that it was the power steering motor having to do with the traction control. I guess that I will be forced to keep driving this vehicle, and if there is an accident, then I should hold liability to be general motors and mike castrucci chevrolet who refuse to fix this car. When I took the vehicle, I was promised that they would stand by their car. I am getting no help with this situation. However, this is my only vehicle so I will keep this on the road until this is resolved. If you should wish to contact me, my number is [xxx]. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Air Bags |
| Date | Oct 19, 2022 |
| State | FL |
| Description | Side impact from another vehicle damaging left front and rear doors including pillar panel |
| Category | Engine |
| Date | Oct 19, 2022 |
| State | CA |
| Description | 1. Vacuum pump and exhaust camshaft failed. 2. No, service center kept the parts. 3. Vehicle stopped operating while driving putting driver, passengers and public safety at risk. 4. Yes, the problem was confirmed by service center. 5. Yes, vehicle/components were inspected by dealership/service center. 6. No, no warning lamps, messages or other symptoms of the problem prior to the failure. 7. First appeared on 10-09-2022 |
| Category | Electrical System, Engine, Power Train |
| Date | Oct 17, 2022 |
| State | IL |
| Description | Engine power reduced keeps appearing check engine light still on after oil change oil is always empty after an oil change leaking oil gasket |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Vehicle Speed Control |
| Date | Oct 10, 2022 |
| State | MI |
| Description | Adaptive cruise control, and automatic emergency braking intermittently fail to function. |
| Category | Service Brakes |
| Date | Oct 05, 2022 |
| State | IA |
| Description | My brake pedal became hard as a rock requiring all of the leg strength I had to stop vehicle followed by a brake booster warning light and an email from onstar. My concern here is gm eliminated that foot/hand operated emergency/parking brake leaving no backup method to stop in an emergency. Women, for the most part, and inexperienced drivers would not have the strength or knowledge to push on the brake pedal as hard as possible to stop the vehicle. Once they pushed with normal pressure and the vehicle didn't stop there would be an accident. In my case I was traveling at 45 mph in congested multi lane traffic on the inside of four lanes when traffic suddenly stopped leaving me about 2 seconds to react. |
| Category | Unknown Or Other |
| Date | Sep 24, 2022 |
| State | CT |
| Description | My vehicle's star is being illegally tapped into and accessed on a regular basis with individuals using a coding method and/or a device. I have made numerous attempts to prevent this by purchasing rfid pouches, clothes to avoid key fob intrusion. This has access has also opened the intrusion to my iphones, ipads, tvs, refrigerators, etc. I ask that you start an investigation and also demand an update to these security issues. While I'm driving, the car is an open source as well as when the car is off. |
| Category | Wheels |
| Date | Sep 13, 2022 |
| State | OH |
| Description | My car notified me that I had a low tire. I put air in it. A few days later I would get another notification my tire was low I had a slow leak in my tire. Took tire into tire shop and was told my rim was cracked on the inside. I am still under factory warranty. I called the dealership and was told to bring the rim/tire and the vehicle in so they could take pictures of the crack in the rim, the car and the vin #. The service tech submitted everything to gm. Gm denied the claim and said it was not a defect on their end. The dealership offered to order a new rim at our cost of 8. 50 and would be available the next day. |
| Category | Electrical System: Instrument Cluster/panel, Steering:hydraulic Power Assist System |
| Date | Sep 09, 2022 |
| State | CA |
| Description | Computer issues, dash sceen glitching freezing or not workimg correctly. Hard shifting and idling. Steer asist reduced msg. Gears geeting stuck |
| Category | Unknown Or Other |
| Date | Aug 02, 2022 |
| State | NE |
| Description | I own a 2020 equinox with a vin of 2gnaxuev1l6226983 and is still covered under the manufacture warranty. I am experiencing the technical issues reported in the service bulletin concerning the climate control odor when the engine restarts which affects 2020 to 2022 model year chevy equinox and gmc terrain vehicles. I have contacted both the dealership I purchased the vehicle from and the general motors customer service hotline. Both have indicated to me that my vin is not listed on the service bulletin and that I would have to pay out of pocket for the correction. |
| Category | Engine, Service Brakes |
| Date | Jul 12, 2022 |
| State | MO |
| Description | While driving the brake pedal became very hard to press and stopping distance increased greatly. The check engine light and service brake light on the dash became illuminated. After looking online it became apparent that there are a lot of people with chevrolet vehicles equipped with the 1. 5l engine that had the same problem and the cause was a faulty vacuum pump. I removed the vacuum pump and it has broken pieces that have fallen off of it and are now inside of the engine and will need more engine components removed to have access to remove all of the metal fragments. |
| Category | Engine, Fuel/propulsion System |
| Date | Jul 02, 2022 |
| State | MS |
| Description | We received a message on our in car display that said reduced engine power and the check engine light came on. We stopped, we raised the hood to investigate and there was oil all over the engine and engine compartment, as well as under the vehicle. The oil dipstick was out of its place by about 2â€-2 1-2†that is where the oil came from. When I refilled the crankcase to replace the engine oil that was lost, it took about 3-3 1/2 quarts to refill (oil capacity is 4. 5 quarts). When taken to the dealer for service, they said there was gasoline in the oil and that the engine oil needed to be changed. Once the oil was changed and the vehicle was test driven, the dealership said there was no gas in the oil, but gave no explanation as to what caused the oil dipstick to become raised from its normal position allowing the oil to escape. Oil and gas could cause a fire on board the vehicle. Oil could also get on the tires as well as the highway, causing a loss of traction and control of the vehicle, as well as other vehicles and drivers that ran into the oil/gas that fell from the vehicle to the road surface. |
| Category | Fuel System, Gasoline, Service Brakes |
| Date | Jun 24, 2022 |
| State | WI |
| Description | The contact owns a 2020 chevrolet equinox. The contact stated that as she slows to a stop and depresses the brake pedal the vehicle jerks and goes backward before coming to a full stop. The contact stated no warning light was illuminated. The vehicle had not been taken to a local dealer or mechanic and was not diagnosed or repaired. Additionally, the contact stated that there was a constant smell of gasoline vapor in the cabin which makes the contact dizzy. The vehicle was taken to a dealer who diagnosed that the failure could not be duplicated. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown. |
| Category | Fuel/propulsion System |
| Date | Jun 14, 2022 |
| State | SC |
| Description | The vehicle studders, stops, stalls, and or dies upon starting the car. It is due to lack of fuel to fuel rail. The trouble it produces is p129f nothing else. Even trying to prime the vehicles fuel pump following manufacturers steps for doing so does not work. The only way I have been able to get it to have fuel to the rails (reliably) is to push it and jump in and try to start it. |
| Category | Service Brakes |
| Date | May 31, 2022 |
| State | TX |
| Description | I had just exited off of the highway and I was approaching the red light ahead my brakes became hard to push and they did not stop the vehicle. I ran through the red light in sheer panic. Was able to pull into a bank parking lot and when I turned the vehicle off and then back on the "brake assist" notification came up. I called my local chevy service but at that point I was on a trip from fort worth to houston and was halfway in the middle closest to waco. I drove it to the nearest dealership 30 miles. I had to leave the vehicle for 5 days. The diagnoses was no vacuum to brake booster pump. A total of 4. They said pumps are not included in powertrain warranty and I just passed the bumper to bumper warranty. I had to get a hotel for the night. Then get a family member to drive 3 1/2 hours to come get me and my 2 daughters. My main concern is if anybody else had been coming through that intersection when my brakes failed it could have been a really bad accident. I had gone from a 75mph speed limit and was still going 35 mph when they stopped working. |
| Category | Latches/locks/linkages:doors:lock, Service Brakes |
| Date | May 20, 2022 |
| State | MD |
| Description | Vehicle intermittent brake catches, lights come sometimes, door locks open and close, engine light comes on and last time system locked completely and could get vehicle into gear. Had to have it towed. Second time into dealer service, now on 4th week and gm factory unable to determine problem and solution. Copy of my letter sent to general motors for remedy of my equinox problems not solved. Consumer's 2020 chevrolet equinox has developed multiple defects that cannot be fixed.. The brakes will suddenly catch, the lights come on on their own, door locks will lock and unlock intermittently and it will lock up so we cannot get it into gear. The engine light remains on. First in for service 4/18/22 for one week. Problem not fixed. Now in second time and dealer has had it for three weeks. Gm techs have been unable to determine problem solutions... (car interior torn apart). |
| Category | Steering:electric Power Assist System |
| Date | May 17, 2022 |
| State | NH |
| Description | 2020 chevrolet equinox. Constituent stated that they experienced a loss of power steering while driving, the consumer stated while driving the power steering died. The driver had difficulty maintaining the vehicle and swiped a guardrail. The vehicle did not indicate an issue until after the failure ocurred. The manufacturer was contacted, but did not offer any assistance. The manufacturer stated the collision caused the power steering to fail, but refused to send the consumer the report. |
| Category | Electrical System, Engine, Power Train |
| Date | May 11, 2022 |
| State | FL |
| Description | March 8, 2022 purchased the 2020 chevy equinox march 23, 2022 the car was jerking while driving making it dangerous. I tried to bring it to the service department but was told to leave the car which I did from 7:00 am -4:00 pm and no diagnosis within that time. March 30, 2022 dropped the car off at autonation chevy pembroke pines april 5, 2022- shev service advisor states the converter in the transmission needs to be replaced. April 19, 2022- picked up car april 20, 2022 car is jerking even worse while driving!!! April 22, 2022 car is back in the chevy service department april 30, 2022 told to pick up car and now the problem was a fuel pump in the engine may 2, 2022 picked up car, drove one block car is still jerking while driving (unsafe) may 6, 2022- service manager states car is jerking and not only jerking it stalled while driving with him!!!! As a matter of fact, it has a history of 5 service repairs where it stalled. This information was not disclosed to me. This car is not safe!!! The car is still in the service department. I do not want that car. I want a car that is safe!!! Replacement car!!! |
| Category | Unknown Or Other |
| Date | Apr 05, 2022 |
| State | OH |
| Description | Driving down a state road going about 60 miles an hour. It's 49° outside and raining. I had the heat on. The next thing I know there's a loud bang and glass everywhere. For no apparent reason my sunroof exploded |
| Category | Steering, Unknown Or Other, Wheels |
| Date | Mar 25, 2022 |
| State | MN |
| Description | Car has been brought in three times for wobble at speeds of 39 mph accelerating shaking steering wheel. Dealer continues to just add weights to tires and problem does not go away. |
| Category | Engine, Power Train, Service Brakes |
| Date | Mar 19, 2022 |
| State | CO |
| Description | When my car is parked (no emergency brake on) on a slight incline & the driveway is completely dry, it slides down the driveway 10-20 feet in its own with the wheels turning. It has happened at 4 times & once someone was trying to get out & it was frightening. It's ended up on the sidewalk where it could hit pedestrians. I can't drive an unsafe vehicle & the dealer says since they can't replicate it, they can't fix it (as if I'm lying that it happened) & to just always use the emergency brake even though the car manual doesn't say anything about that being how the car works. |
| Category | Electrical System, Engine |
| Date | Mar 13, 2022 |
| State | IN |
| Description | the issue is not consistent so dealership will not be able to solve the issue. No warning lights. No components have not been inspected by manufacturer. Issue occurs when it wants to. When in auto stop and vechile wants to start back up, vechile loses all power, windshield wipers turn on for few seconds then vechile starts back up. Seems like a reset. This is very dangerous when sitting at inersections. This is happened several times. |
| Category | Wheels |
| Date | Mar 09, 2022 |
| State | NJ |
| Description | The spare tire from the factory doesn't clear the brake caliper on the front hub. Was on a major highway in the rain and at nighttime with a flat tire. I went to put the spare on and it didn't fit over the caliber. Had to put the flat back on then take the tire off the rear and put the spare on the rear and use the good rear tire to put on the front because the spare didn't fit. I called gm they put a case together and I had the car looked at from the dealership with now outcome as of the date of this complaint. |
| Category | Unknown Or Other |
| Date | Mar 03, 2022 |
| State | CA |
| Description | Vehicle caught fire while parked and turned off. |
| Category | Engine |
| Date | Feb 23, 2022 |
| State | TN |
| Description | Water pump failure noticed on 2/17/22. Engine noise sounded like loose engine belt. Car taken to beaty chevrolet dealership in knoxville, tn. Problem confirmed failed water pump at 14,804 miles. Dealer replaced pump quickly. Concerned about long term engine issues due to water pump failure. No warning lites or indication of failure from car systems. |
| Category | Unknown Or Other |
| Date | Dec 18, 2021 |
| State | CA |
| Description | Tcs and esc came off after a needed full throttle acceleration. This happened 3 times. After reading groups on the internet, seems is a common problem with the sensors on equinox. |
| Category | Service Brakes |
| Date | Dec 16, 2021 |
| State | MI |
| Description | The contact owns a 2020 chevrolet equinox. The contact stated that while pulling to a stoplight when they noticed the brakes squeaking and they began to smell like overheated brakes. The vehicle's brakes started dragging from the rear and the brake pad sticks to the roader. The failure occurred approximately 3-4 times. The dealer had not been able to identify the cause of the failure. The contact noticed that their failure was related to nhtsa campaign number: 19v704000 (service brakes, hydraulic). The manufacturer was made aware and confirmed their vin was not included. The contact was directed to file a complaint with nhtsa. The approximate failure mileage was 35,000. |
| Category | Power Train, Steering, Suspension |
| Date | Dec 01, 2021 |
| State | NY |
| Description | Experienced severe shaking in steering and suspension while accelerating, usually starting at the 2-3 shift. At 12,836 miles left and right front half shafts failed due to 'excessive lateral runout' . Bulletin 20-na-227 applied(as per dealer) and both replaced. Now at 21,500 miles, the same issues are occurring again. When it happens, the vehicle becomes difficult to steer and I'm concerned should a total failure occur while I'm driving. Initial problem started around 4000 miles but only occurred very sporadically. |
| Category | Suspension |
| Date | Nov 29, 2021 |
| State | NY |
| Description | The contact owns a 2020 chevrolet equinox. The contact stated that while driving at various speeds, the vehicle had intermittent shaking. The vehicle was taken to the dealer, and the dealer replaced the front driver's and passenger's side axle shafts under tsb 20-na-227. The failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 12,800. The vin was invalid. |
| Category | Power Train, Unknown Or Other |
| Date | Nov 24, 2021 |
| State | DE |
| Description | The car started making a terrible noise. I went to the dealer. They said it was the transfer case. 10 days to get part. Now they say it's the rear differential. Another 10 days. There was no warning on the dash. The fear for me is do a 6 hour trip. Afraid of what else can happen. |
| Category | Service Brakes, Steering |
| Date | Oct 28, 2021 |
| State | MN |
| Description | The contact owns a 2020 chevrolet equinox. The contact stated while his wife was driving at an unknown speed, the power steering assist and brake assist warning lights were illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with needing the brake module to be replaced. The brake module was replaced, and the brake fluid was flushed. The vehicle was repaired but experienced failure the following day. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the shoulder nut on the brake module to be replaced. The vehicle was repaired but experienced failure while leaving the dealer. The manufacturer had been informed of the failure. The failure mileage was 2,418. The consumer stated the failure was determined to be a bad battery. |
| Category | Air Bags |
| Date | Sep 19, 2021 |
| State | OH |
| Description | While having the right of way driving thru an intersection, going approximately 40 mph, another vehicle disregarded a stop sign and t-boned my vehicle on the drivers side. My vehicle was pushed off the road and came to rest in a ditch. Impact was directly on the drivers side door which sustained severe damage. My vehicle also sustained damage to front corner panel along with damage to the rear driver side door. Driver side-impact curtain airbag did not deploy on my vehicle. My vehicle was declared a total loss by insurance company. The at faults front end sustained severe damage and driver and passenger front airbags both deployed. |
| Category | Exterior Lighting |
| Date | Sep 04, 2021 |
| State | IL |
| Description | We purchased the car with an option package the specifically included fog lights. Because of local weather conditions and reduced driving related to the pandemic, we never had the need to use the fog lights. Recently, we were driving in the finger lake region of new york at night when fog started to form. That's when we realized the car was built with no fog light switch. Since returning home, I checked another car like it in the neighborhood. It too was built with fog lights and no fog light switch. I checked with gm and they indicated that there should be a specific control button to turn the fog lights on and off. It would be nice to be able to use the equipped fog lights when driving conditions include fog. |
| Category | Tires |
| Date | Sep 02, 2021 |
| State | PA |
| Description | These tires came on my brand new car that is less than a year old (21000 miles). I went for an oil change and the dealership told me I have 3/32nds on my tires! Bridgestone new about the rapid wear of these tires but never sent out any kind of notification about it. My dealership had a bulletin about the tires premature wearing. (#20-na-159) bridgestone said they are offering to cover 40% of replacement cost if I get the same tires otherwise they aren't giving anything..... I would never ever get these tires on my car. |
| Category | Engine |
| Date | Aug 27, 2021 |
| State | NY |
| Description | The contact owns a 2020 chevrolet equinox. The contact stated while driving 40 mph, the vehicle decelerated independently to 20 mph with the steering wheel locked. The esc message was displayed on the instrument panel. The contact continued to drive to the residence. The contact had the vehicle towed to a local dealer who inspected the vehicle and diagnosed the failure as water leaking into the engine which caused the electronic failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. The vin was not available. |
| Category | Engine |
| Date | Jul 30, 2021 |
| State | MI |
| Description | The contact owns a 2020 chevrolet equinox. The contact stated while starting the vehicle, the vehicle started to shake and then stalled. The contact stated that the check engine warning light was illuminated. The contact started the vehicle and drove to her destination. The contact stated that the check engine warning light disappeared the following morning. The contact called and made the local dealer aware of the failure. The contact also called feldman chevrolet of livonia (32570 plymouth rd, livonia, mi 48150, (734)237-1006) and notified the dealer of the failure. The contact stated that on july 27, 2021, the vehicle stalled without warning. The vehicle was restarted however, the failure recurred. The contact was able to drive to her residence. The contact called a third local dealer george matick chevrolet (14001 telegraph rd, redford charter twp, mi 48239, (313) 332-7572) and made them aware of the failure. The contact stated that she experienced the failure again on july 28, 2021. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 18,600. |
| Category | Engine |
| Date | Jul 27, 2021 |
| State | FL |
| Description | The check engine light keeps coming on and off right after I had an oil change. Now my engine shimmers or vibrates in a funny way. This vehicle is not even two years old. |
| Category | Electrical System, Electrical System:adas:driver Monitoring:software |
| Date | Jul 16, 2021 |
| State | NY |
| Description | The contact owns a 2020 chevrolet equinox. The contact stated while driving and making a left turn, the turn signal failed to operate as designed. The contact also noticed the center console screen went black and flickered off and on until she arrived at her residence. The contact stated the failure persisted and the vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. An unknown software was updated however, a month later the failure recurred with the screen. The contact took the vehicle back to the dealer, but the dealer could not duplicate the failure. The dealer had replaced the radio console to fix the issue however, the failure persisted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 10,688. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Jul 12, 2021 |
| State | NJ |
| Description | Back in early october 2020, vehicle had about 2000 miles on it. I noticed that when I started up the vehicle the brake assist service message came on the brakes were spongy and had vibrating feel. I drove about a half of a mile and the problem stopped. The engine light came on and stayed on but then went out. Everything was ok for about two weeks when it did it again light came on took it a dealer but light went off. They serviced the vehicle and seem that the problem had stopped. Then in early april of 2021 it happened again. Took it to the same dealership, they replace some more parts. Week or two weeks later same issue. Took it back to the dealership. They replaced the engine control module. During all these times, an engine light would soon follow after the message about the brake assist message. Thought it was fixed. On june 14 2021 at 1:14pm started my vehicle up the service brake assist message came on called the dealership. The brakes were vibrating and were not smooth. I stopped and turned off the vehicle and restarted the vehicle message went away brakes appeared to be fine. This time however no engine came on. Dealership was willing to service the vehicle but if the engine light wasn't on it would hard to diagnosed. I took a picture of the message before it had clear. On july 8th 2021, at 2:08pm, I started my vehicle and the service brake assist message came on. I took a photo of it. I tested the brakes appear to be ok. Turned the vehicle off the message didn't show again. My son borrow the vehicle and he got into an accident the same day approximately 6 hours. He swerved to avoid hitting a deer. He said that brakes appeared not to slow him down. He left roadway and struck a tree head on. The vehicle caught fire and he was lucky to escape. The vehicle was destroyed by the fire and crash. Not putting blame on anyone because I know there were other contributing factors to the accident . I just wanted to report this because of past problems with gm. |
| Category | Power Train |
| Date | Jul 12, 2021 |
| State | MI |
| Description | The contact owns a 2020 chevrolet equinox. The contact stated that after parking, turning the engine off, and exiting the vehicle it was later discovered that the vehicle had erroneously rolled backward and crashed into a second vehicle that was parked. No injuries were reported and a police report was taken at the scene. The cause of the failure was not determined. The local dealer and manufacturer were not yet contacted. The failure mileage was 3,800. |
| Category | Service Brakes |
| Date | Jul 08, 2021 |
| State | TX |
| Description | The contact owns a 2020 chevrolet equinox. The contact stated that while driving downhill at approximately 20-30 mph, the brake pedal was depressed however, the vehicle instead independently accelerated and crashed through an electric gate. The contact stated that the air bags failed to deploy. There was no warning light illuminated. There were no injuries sustained. The contact stated that the passenger's side of the vehicle was severely damaged causing approximately ,000 in damages to the vehicle and the electric gate. The vehicle was repaired, and the passenger's side door was replaced. The contact stated that two days after the vehicle was picked up from the repair shop, while attempting to reverse out of a parking spot, the brake pedal was depressed however, the vehicle failed to stop in a reasonable amount of time. The contact stated that the vehicle slowly stopped and that the failure persisted. The vehicle was towed to the local dealer to be diagnosed however, the mechanic was unable to determine the cause of the failure. The manufacturer was made aware of the failure. The approximate failure mileage was 2,400. The vin was invalid. |
| Category | Power Train |
| Date | Jun 07, 2021 |
| State | PA |
| Description | My car has been shaking upon acceleration since I bought it in december 2019. I've had it to apple chevrolet in red lion, pa 4 times for the same issue. They documented that this is a manufacturer issue with my model and are working on a solution. They also documented that my axels are going bad, but not bad enough to fix and I was told to "drive my car until it get's worse and bring it back." |
| Category | Power Train, Unknown Or Other |
| Date | May 14, 2021 |
| State | OH |
| Description | Air flow into the full body throttle detaching |
| Category | Engine |
| Date | Apr 05, 2021 |
| State | GA |
| Description | On march 27, 2021 engine randomly started having issues while on the highway. Car would not accelerate and 'reduced engine power' notification came on. Even backing out of the driveway the car shut off and had to push down hard on gas to get it to back up because it wouldn't accelerate back. When I was coming out of my neighborhood the car would not accelerate from a stopped position when turning onto the main street and the cars had to come to a complete stop behind me. Driving was rough, was feeling like it was going to breakdown. I got the car fixed april 1-2, 2021. The engine light is back on april 4, 2021. |
| Category | Electrical System, Unknown Or Other |
| Date | Mar 27, 2021 |
| State | KY |
| Description | I was driving radio went black could not turn radio up or down even when I turned it off the radio stayed on. Then on 3/23/2021 I was driving home from work the suv jerked a few time made a noise and the engine light came on and was blinking |
| Category | Forward Collision Avoidance: Warnings, Lane Departure: Assist, Service Brakes |
| Date | Mar 22, 2021 |
| State | OH |
| Description | While driving vehicle, received "service esc" warning on the dashboard with 4 "lights" on the dashboard. Abs light, traction control light, stability control, and parking brake light. Lane keep assist has been disabled, front collision warning has been disabled, and front pedestrian braking has been disabled. All of these lights turn on and off continuously while driving and sometimes will turn off for a couple of hours and turn back on. |
| Category | Engine, Fuel/propulsion System, Unknown Or Other |
| Date | Mar 19, 2021 |
| State | FL |
| Description | I started having issues with my car stalling, there was no acceleration and the car was shaking. When the car was stopped, there was also shaking. After the car would get going, the shaking would stop, but whenever I stopped the problem would persist. I have my car at the dealer right now for 4 days. They are telling me the motor seems to be consuming too much oil and that the motor is shot, they are accusing me of not keeping up with oil changes, which is not true, and that I am responsible for the cost of repairs. I did not have the oil changes done at the dealer, but at another local shop, but don't have all of the receipts, just one from the oil change done on 3/15/2021. Is there any way to check the on-star system or computer, to see that the maintenance was completed? The car sends alerts for all sorts of things, low tire pressure, low oil, low fuel, etc. I never received low oil messages. The dealer is refusing to request any computer records for the car. The car was leased is early 2020 and shouldn't be having these kinds of issues. |
| Category | Engine, Vehicle Speed Control |
| Date | Mar 09, 2021 |
| State | MI |
| Description | Tl* the contact owns a 2020 chevrolet equinox. The contact stated that while driving 30 mph, the vehicle failed to accelerate above 30 mph with the rpms revving up without the vehicle responding. In addition, the vehicle stalled without warning. The vehicle was restarted however, the gears failed to shift. The vehicle was towed to jim browne chevrolet, inc. 11300 n florida ave, tampa, fl 33612 where they diagnosed that the engine computer needed to relearn. The vehicle was repaired however, three months later the failure recurred. The vehicle was taken back to the same dealer however, the mechanic was unable to duplicate the failure. The manufacturer was notified of the failure. The approximate failure mileage was 9,500. |
| Category | Power Train |
| Date | Feb 09, 2021 |
| State | TN |
| Description | When making a right turn the right wheel feels like it is wabling and it does thr something turning right up hill when you straighten the car up it fills like the wheel ithe itss coming off and it has gotten worse beaty chevrolet can not find anything wrong with it. |
| Category | Power Train, Suspension |
| Date | Jan 28, 2021 |
| State | MD |
| Description | Tl* the contact owns a 2020 chevrolet equinox. The contact stated that while driving at various speeds, the vehicle would wobble when traveling up an incline without warning. The contact stated that the wobble ceased upon depression of the brake pedal. The contact had taken the vehicle to bob bell chevrolet (1230 bel air road, baltimore, md 21014) on three separate occasions where the mechanic was unable to duplicate the failure after each visit. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 3,000.*dt*jb |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Jan 25, 2021 |
| State | NY |
| Description | Complaint: owner states adaptive cruise control malfunctions without notice. Owner brought vehicle to local gm service department and vehicle was returned to customer as an unfounded complaint. Reporter found the following; all ipc indicators are functioning during self test, no ipc warning lights/messages present, distance following system appears to be functioning as designed and recognizes vehicles in its zone of influence. Reporter test drove vehicle with customers adas settings as dropped off. Adaptive cruise control did malfunction as customer indicated. Adaptive cruise control on engagement functioned as designed and then unexpectedly without warning failed. The most disturbing part of this fault is the only warning the system has failed is forward collision alarms. Secondly, the cruise control did not disengage upon this warning. If the prior were not enough, no ipc warnings or hard faults were recorded. This malfunction occurs unexpectedly at highway and local speeds. This fault, all the more worrisome, appears also to be either a programming error or transient. No other diagnostics were conducted. Supporting documents attached. Having personally owned adas equipped vehicles for over eight years and the confidence of using them without a problem this was a frightening experience for me and very concerning. |
| Category | Structure:body, Suspension |
| Date | Jan 21, 2021 |
| State | NY |
| Description | Tl* the contact's finance leased a 2020 chevrolet equinox. The contact stated that the vehicle would wobble uncontrollably upon hitting a bump while driving at high rates of speed without warning. The contact took the vehicle to chevrolet 112(2096 ny-112, medford, ny 11763) where a mechanic informed him that they were aware of the failure; however, there was no remedy for the defect. He was also informed that they would have an interim repair for the failure which they would release in the first part of 2021. The contact then informed the dealer that he no longer wanted to lease the vehicle; the contact was then directed to the manufacturer for assistance. The manufacturer was informed of the failure and gave him the same information as the dealer; they offered no further assistance. The vehicle had yet to be repaired. The failure mileage was approximately 3,500. |
| Category | Engine, Service Brakes, Vehicle Speed Control |
| Date | Jan 15, 2021 |
| State | CA |
| Description | Rough idle when vehicle comes to a stop and rpms will fluctuate. Rattle noise from the exhaust when turning on or on reverse. Brakes responding late. |
| Category | Air Bags |
| Date | Jan 01, 2021 |
| State | MN |
| Description | I was hit by a chevrolet avalanche on my driver side door and front/side of my vehicle. The speed limit was 60 and the roads were icy and snowy. I was driving approximately 35mph and the other vehicle must have been going at least 55-60mph. The police report stated the other vehicle was driving too fast for road conditions. My side airbag didn't deploy and I suffered a concussion and have additional injuries due to the impact. Due to the nature of the accident and location of the impact I feel my airbag should have deployed. So far the estimate on my vehicle damages is anywhere from 10-15k. |
| Category | Fuel/propulsion System |
| Date | Dec 28, 2020 |
| State | IN |
| Description | When we bought the 2020 equinox on january 20, 2020 the check engine light came on and they kept it 2 days diagnosing it and it said a fuel system problem and they told us that they contacted gm engineers who were looking into it and to go ahead and drive it with the light on till they got back with us. It has continued to stay on I had the code read again and it is a p2365 fuel pump a low flow/performance code. I do not like driving it with the light on, the dealership telling me to, not hearing anything back from them, the remote start will not work with the light on which is a main reason we bought it. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Vehicle Speed Control |
| Date | Dec 24, 2020 |
| State | KS |
| Description | Driving 75 miles per hour on interstate while passing two vehicles and one car behind me the car made a dinging noise, the adaptive cruise not available light illuminated and the car decelerated causing the car behind me to have to brake. If I had not stepped on the accelerator the car behind may have hit me. This has happened on four different dates and on one trip it happened 8 times in 80 miles. This is a safety hazard that could cause rear end collision at high speed. The repair shop at my chevy dealer in town says there are no error codes and the adaptive cruise is working as designed. Is I get hit from behind at high speed this could easily cause a devastating crash. I do not trust this car or the responses I am getting from the dealer. They say no one has complained about this but I kind find sites where people are reporting the same problem. |
| Category | Suspension, Unknown Or Other |
| Date | Dec 08, 2020 |
| State | PA |
| Description | My 2020 equinox has developed a shake/shimmy vibration when accelerating between 30 and 45 mph. When I first noticed the vibration it was slight and did not happen all the time but with more milage now at 5309 miles, it has become more noticeable enough, that my wife and I do not feel as if the car is safe to drive. Two days ago while accelerating up a hill the car shimmied and a fluttering sound was heard from under the console; it happened twice while going up the hill. Upon returning home I went to the dealership at riverview chevrolet and had a technician ride with me. While riding, the tech. Said he felt the vibration but could not tell me what was causing the problem or how to alleviate the problem. Upon returning to the garage I talked to the service write up person and he said to, "call all him in 10 days!!!!!." |
| Category | Air Bags, Service Brakes, Structure:body |
| Date | Nov 29, 2020 |
| State | MO |
| Description | I purchased the 2020 equinox suv. Immediately leaving the dealership after a heavy rain the suv wasn't able to stop when I applied the breaks & approached a stop sign on a major highway and I was struck on the driver side of the car. I woke up in a trauma center in springfield mo. The vehicle had 84 miles on it. ,500 in damage not including serious injuries not just to myself but the car that struck me. I was also sited a ticket from the missouri highway patrol for failure to stop at a stop sign, though I applied the breaks with enough force to stop the vehicle. I still have problems with the breaks in wet/cold climates. It's terrifying |
| Category | Engine, Structure:body |
| Date | Nov 24, 2020 |
| State | PA |
| Description | As this car was being driven down the highway, about 10 minutes into my drive, smoke started coming from the vehicle, I pulled over, a passer by ran over to me telling me to get out of the vehicle that flames were shooting out of the bottom. As soon as I exited the car, the entire car was engulfed in flames. The entire car was burned to the ground. The fire department was called and extinguished the fire. Gm refused to recall this vehicle or to take any responsibility. |
| Category | Suspension, Unknown Or Other |
| Date | Nov 23, 2020 |
| State | NE |
| Description | While traveling down the interstate around 75mph, the vehicle began to shake almost uncontrollably. While I was able to regain control and continue on after slowing down, it was a very frightening occurrence. It seems to be a prevalent problem with gm cars as an internet search revealed lots of complaints for this "chevy shake." |
| Category | Engine |
| Date | Nov 04, 2020 |
| State | IL |
| Description | Engine light and reduced engine speed come on, dealership states it is due to bad gas. Have purchased gas from multiple venues over 6 months, engine light with reduced speed has happened 4x in 6 months . |
| Category | Electrical System, Unknown Or Other |
| Date | Oct 29, 2020 |
| State | VA |
| Description | Starting october 26, 2020 I've been experiencing my car radio shutting off and turning back on. When the radio randomly turns off, it disconnects my bluetooth and music stops playing. Today alone I have had this issue happen to me 7 times in a matter of 35 minutes. I have no idea what is causing this issue, but I would like a resolution considering that I"m the first owner of this vehicle and it's still brand new. |
| Category | Service Brakes, Unknown Or Other |
| Date | Oct 22, 2020 |
| State | TX |
| Description | Turning right after a yield and took a loop (highway) my vehicle crashed another vehicle from behind, but my vehicle supposed to have an auto warning or alert sign that I should have noticed, a beep that supposed to alert me that the other vehicle was so close even the switch was at the on mode |
| Category | Steering, Suspension, Unknown Or Other |
| Date | Oct 22, 2020 |
| State | PA |
| Description | Front wheel shake uncontrollably on a throttle load at times |
| Category | Fuel/propulsion System, Service Brakes, Structure:body |
| Date | Oct 05, 2020 |
| State | NY |
| Description | Pulling out of carwash. Turning left in carwash lot. Car engine reved up, car lunged forward at high speed. Slammed on brake but brake pedal went right to the floor. Car then side swiped carwash vacuum system on passenger side scraping and denting both passenger side doors. Threw car into park and shut off engine to stop waited 5 minutes. Turned car back on put car in drive. Slowly moved and put brake on. Brakes worked. Drove 5 miles to get home. Now afraid to drive car. |
| Category | Electrical System |
| Date | Sep 30, 2020 |
| State | NY |
| Description | Received this notice on 9/23/2020 with less that 400 miles driven, booked appointment with service and had battery replaced under warranty because of 1. 5 hour required test determined it was bad. Today, 9/30/2020 with less that 50 additional miles driven, I received the message again. Message received from onstar is as follows. Dear henry willcox, your 2020 chevrolet equinox detects a battery shorted cell. The battery is needed to start the vehicle. To avoid a situation where you can't start your vehicle, please schedule service with your preferred service provider as soon as possible, so they can replace your battery. You can still drive your chevrolet but it may become harder to start. And if the battery does fail, you will not be able to start the vehicle. Please disregard this message if your vehicle is already in for service (as this could be a false notification if the vehicle is in for service and the service being performed affects this component). Service code sac001 will be booking second service appointment for first opportunityasap. |
| Category | Seat Belts |
| Date | Sep 21, 2020 |
| State | IL |
| Description | I am a crash investigator/reconstructionist looking into a fatal crash involving a 2020 equinox with approximately 2000 miles on it that hit a tree in the front (head-on) at approximately 40 miles per hour. There were 2 occupants, driver and front seat passenger. Passenger said he was not wearing his seat belt. Passenger seat belt was found to be retracted and locked tight. Driver seat belt was found to be retracted and loose (normal positioning). Initial observation of the cdr data, and not that of a thorough and complete analysis, indicates that the driver was buckled and the passenger was unbuckled. The steering wheel appears to be collapsed as though the driver moved forward in the force of the impact. There are many factors that involve the normal and safe seat belt operation, and therefore it is not known if this is a defect, normal operation as a result of the crash, operator misuse, etc. Further inspection of the driver seat belt has not been done at this time. |
| Category | Power Train, Unknown Or Other |
| Date | Sep 18, 2020 |
| State | OH |
| Description | When accelerating the car begins to shake and shimmy noticeably beginning around 35 or 40 mph. This shaking is felt in the seat as well as the steering wheel. The vibration continues until the acceleration is halted. This shaking feels like it is coming from the transmission or drive shaft. It seems to be getting worse too. Currently 3650 miles on the car. Serpentini chevy in westlake, oh is also aware of the problem and showed me a letter that gm sent to the dealers acknowledging the issue on 9/9/20 but no fix is available. It feels unsafe |
| Category | Electrical System |
| Date | Aug 18, 2020 |
| State | TX |
| Description | I took this 4 week old car in to autonation chev austin for an esv light that started appearing soon after purchasing the car. I took it in on aug 10 and they called the next day to tell me the car was ready. I drove it for 4 minutes and had to take it right back to them and it has now been there 8 days. Not acceptable. They claimed it was a simple programming problem - really - why do they still have the car. |
| Category | Steering |
| Date | Aug 09, 2020 |
| State | GA |
| Description | I have a brand new chevy equinox and there is an issue with the steering. It makes a knocking noise when I turn or back up to turn around. I have less than 2000 miles on this vehicle. |
| Category | Power Train |
| Date | Jul 24, 2020 |
| State | NY |
| Description | After 3 months, 500 miles we noticed oil leaking from transmission. Dealer inspected and found that half the torque converter case porus. The dealer recieved authhorization to replace transmission. |
| Category | Power Train |
| Date | Jul 07, 2020 |
| State | NY |
| Description | Our new car is 3 months old and 500 miles stating to leak oil. Dealer said it's leaking from transmission. |
| Category | Vehicle Speed Control |
| Date | Jun 10, 2020 |
| State | TX |
| Description | I was pulling up to a family member's car port, behind their car. The car port has a grass portion leading up to the gravel section where they park their car. I pulled in slowly when my 2020 equinox suddenly accelerated! I was on the brake, but the vehicle kept accelerating causing it to run into the back of the family member's car. My vehicle continued to accelerate shoving the car forward sandwiching it between my vehicle and their home. I was able to put it in neutral as the engine continued revving up the rpms. I put the vehicle in reverse with both feet on the brake. The car lurched backward. I managed to put it in park and shut off the engine. I contacted my dealer (my vehicle has 1656 miles on it, and I have only had it for about one month). I talked with someone in the service department and was told that my floor mats caused it to happen because they had seen this before. My floor mats were well below the accelerator pedal. The vehicle rpms surged. Even if there had been a problem with the mats, I don't think the rpms would have jumped up as high as they did. The family member's vehicle was totaled. I am waiting to hear from my insurance co. They vehicle is being towed to a dealership. *tr |
| Category | Electrical System, Electronic Stability Control |
| Date | May 08, 2020 |
| State | WI |
| Description | Tl* the contact owns a 2020 chevrolet equinox. The contact stated that the lane departure assist feature displayed on the instrument panel that the contact was outside of the intended lane, despite the contact being within the lane. The contact stated that another feature of the system was that the steering wheel would vibrate to indicate the vehicle departed the lane however, the feature activated intermittently while the vehicle was still in the lane. Lou bochrodt auto mall (7070 cherryvale n blvd, rockford, il 61112, (815) 332-3000) was contacted and informed of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 30. |
| Category | Forward Collision Avoidance |
| Date | Mar 26, 2020 |
| State | FL |
| Description | Tl* the contact owns a 2020 chevrolet equinox. The contact stated that while driving at an unknown rate of speed, he passed out due to a medical emergency and hit the vehicle in front of him. The air bags deployed upon impact. The contact was taken to a local hospital via an ambulance and was treated for unknown injuries. The injuries of the other driver were unknown. A police report was filed. The contact stated that the vehicle was equipped with a forward collision alert system which should have stopped the vehicle prior to the accident. The vehicle was initially towed to a tow yard and was later towed to a body shop where it was repaired. The contact spoke to jon hall chevrolet (551 n nova rd, daytona beach, fl 32114) where he was informed that since he did not have gps activated in his vehicle, the forward collision alert would not operate. The manufacture had not been alerted of the failure. The failure mileage was 2,400. |
| Category | Vehicle Speed Control |
| Date | Mar 04, 2020 |
| State | CA |
| Description | Adaptive cruise control when on closest setting will not stop the car when you are going over 60mph, when a car drastically slows down in front of you the car fails to respond in fact the adaptive cruise control shuts off and ive practically hit the vehicle in front of me many times .. Its hard to trust this system.. And the other day it just shut off all together without a hard warning I could have plowed into the car in front of me. Also the lane assist does not beep/or seat rattle when you veer from your lane. It beeps randomly sometimes when you edge out of your lane going around a bend "sometimes" but randomly and not consistently. Ive talked to chevys customer care team and they keep referring to the dealership like they are the manufacturer.. But they did not design and are assuming its working right because all their other same models do the same things.. In my opinion this doesnt mean its not a recallable inherent issue with its current programming.. I think it is and should be corrected before someone gets hurt |
| Category | Service Brakes |
| Date | Feb 27, 2020 |
| State | OH |
| Description | Whenever I backup I hear a squeal noise when I put my brake on to put it in drive. I bought my car brand new and it has been doing this for a month now. |
| Category | Service Brakes |
| Date | Feb 24, 2020 |
| State | PA |
| Description | Received "service brake assist" on car dashboard. When brakes were applied the pedal went all the way to the floorboard. Went to 3 different dealerships, the 1st 2 would not provider a loaner vehicle to me while car was being repaired. Note the car was purchase about a month ago and has 1200 miles on it. I was told that gm has a policy that they will not provide loaners, if this is true I find it very troubling. The last stop I had to put my foot down and tell them they were going to provide a vehicle for me to drive or get my car fixed immediately. I ended up with a loaner and they found that I had some pinched wires and the wiring harness had to be replaced which involves the whole engine being pulled to replace this part. The car has now been in the shop for almost a week and I may get it back tomorrow. This is the first chevy I have owned and it may be my last. |
| Category | Engine, Service Brakes |
| Date | Feb 07, 2020 |
| State | MO |
| Description | Tl* the contact owns a 2020 chevrolet equinox. While driving 5 mph, the brake pedal was depressed and the vehicle started to shake excessively. The check engine warning light and traction control warning light were illuminated. The vehicle was taken to jim trenary chevrolet located at 501 auto mall dr, o'fallon, mo 63368, where a diagnostic test and repair was still pending. The manufacturer was not notified of the failure. The failure mileage was 400. The vin was not available. |
| Category | Engine, Steering |
| Date | Jan 29, 2020 |
| State | SC |
| Description | This complaint is not the result of an accident, but to prevent one from happening and possible taking lives of people. The keep lane assist (lka) is dangerous in that if you are depending on it. There are occasions that normal traffic lines are present and for some reason the just disappear and are not present and it is possible for the vehicle to veer off the road or into the opposing lane. General motors does provide a means of turning lka off, but it re-enables every time the vehicle is started. The auto stop (as) has the issue that if you stop and your vehicle stops running, you can be in a situation where you cannot get out of the way in time to prevent an accident because the vehicle has to have time to restart. Other manufactures provide a means of disabling as with a switch but general motors does not. I called the dealership and general motors and both declined to deal with the problems. |
| Category | Electronic Stability Control |
| Date | Jan 27, 2020 |
| State | IL |
| Description | Turned car on (in driveway) and service esc light came on. Traction control, stability control, and driver front and lane assist all disengaged. Unable to manually turn back on through steering controls. Stopped the vehicle, parked in a parking lot, and turned on and off multiple times and the service esc light was still on. Drove to destination with the service esc light still on, turned off vehicle, waited a few minutes, turned it back on and the service esc light was off. Contacted local chevy dealer's service department. Was told to drive around for a couple more days and see if the issue returns. If it does return after a few days, recommended to schedule service. |
| Category | Electronic Stability Control, Wheels |
| Date | Jan 24, 2020 |
| State | MD |
| Description | While driving, the tires felt like they were being locked up to keep from fishtailing even though roads were clear and dry with normal acceleration. After driving, parked vehicle and sat in it for an hour. Afterwards, turned vehicle on and the screen stated to service esc. Stabilitrak, lane assist, and parking assist light came on. After a couple hours with the vehicle off and drove a block, the warning lights turned off and became normal. Then after an hour of the vehicle sitting and turned off for an hour, we began driving on the highway, after an hour of driving, the screen stated to service esc again. Stabilitrak, lane assist, and parking assist light came on again. |
| Category | Electronic Stability Control, Engine |
| Date | Jan 22, 2020 |
| State | IA |
| Description | Equinox has 4636 miles and all three times it has been driven in snow a service esc message comes on dash and traction control and stability control are turned off along with awd. One time was highway driving, and other two times on a local street. Also while driving down the highway the dash message said reduced engine power (stayed on for 400 miles/two days) may reduce speeds to 50 mph. Rpm's stared running 1000 higher to maintain speed and fuel economy dropped about 8 mpg. Gm mechanic didn't have time to diagnose but said the turbo was frozen because of temperatures (-10 degrees) and that it needed a winter front and new intake tube. Mechanic said he has seen this problem over 10 times with the same engine that day. |
| Category | Unknown Or Other |
| Date | Dec 24, 2019 |
| State | FL |
| Description | Car has a problem with mold in the condenser and a odor that can't be corrected. Problem is when the air conditioner is running., and becomes a problem to my breathing. After looking on line it seams to be called dirty sock syndrome. This was also smelled in the rental equinox that was provided. This is a health risk to people with breathing problems as I have. |
| Category | Exterior Lighting, Fuel/propulsion System, Vehicle Speed Control |
| Date | Dec 23, 2019 |
| State | MI |
| Description | The second day after purchasing my vehicle as I was driving down a city street, accelerating, the car started to fill up with gas fumes! |
| Category | Electrical System, Unknown Or Other |
| Date | Dec 11, 2019 |
| State | ND |
| Description | In -13 degree farenheit, the vehicle locked me out. Key fob left inside vehicle for 45 min, engine off, parked in a parking lot. Remote start from inside building did not work due to fob in car. Once I arrived back a the vehicle I found the doors locked, door handle unlock button unresponsive with multiple attempts. Vehicle failed to unlock while I stood outside in -13 degree weather, completely unsafe, for 5 min. I tried all doors and tried unlocking from passenger side. There was no unlocking sound when pressing the door buttons. I tried the chevy app to unlock standing right next to the vehicle, it did not unlock immediately. After a minute or longer delay the locking mechanism started to engage or disengage randomly without me pressing buttons on the door or app. Each time I tried to open the door without success. On the last click I was able to suddenly open the door. 2530 odometer reading. |
| Category | Power Train |
| Date | Dec 09, 2019 |
| State | MI |
| Description | My 2020 equinox has less than 500 miles and over the weekend, when coming to a stop at a light, the forward completely disengaged and would not allow us to move forward. We could only go reverse. We had our 5 year old grandson with us and this was terrifying. It could have been even more dangerous had it been dark or on a busier road. |
| Category | Engine, Power Train |
| Date | Dec 05, 2019 |
| State | ND |
| Description | Vehicle completely lost engine response reaction to acceleration peddle from a yield turn into main road. From the yield, slow rolling less than 1 mile per hour, I stepped on the gas peddle to merge into the main road and the vehicle had zero response for nearly 30 feet. If there was a car coming I would not have been able to avoid being completely hit in the side. I pumped the gas peddle in an attempt to regain any response, after several pumps the engine rpms increased drastically to 3000 without upshifting at proper time and the vehicle surged ahead. Odometer reading 2376. 1200 mile service completed. 2400 mile vehicle service scheduled. Filled tank 37. 8 miles prior to event with 89 octane. Roughly 35 to 40 degrees. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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I bought a 2016 had it 4 years. Went to leave on Sun car would not start. Had it towed to the dealership they told me engine done this happens a lot with this vehicle. Has to do with a oil leak.I said ok what can be done then he said new engine at my cost. Broke my heart I owe $12,000 on it. It will get towed home Monday and sit in my driveway I can’t afford a new engine. Breaks my heart car only has 120,000 miles
2019 equinox. Great little suv. Wipers very iffy in the snow. GM knows the wiper motor is defective. No upgrade!.
7:21 p.m.-3/13/2021: I purchased a 2020 Equinox Premier November 4, 2020.I drove to Labcorp, had a test done, got in my car to go home my 2020 Equinox would not start. My 2020 Equinox Premier is at the Dealership in the shop for a bad Fuel pump and a bad module. What will go bad next?