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The 2018 Toyota C-HR is a popular crossover in the company’s lineup. It boasts of a smaller size with a roomy interior. The automaker claims the newer models help drivers “stand out for all the right reasons.” It’s easy to agree with the standing out part, but not for the right reasons. Instead, owners stand out because they constantly battle electrical problems, faulty brakes and a defective powertrain.
Click on other model year to view more problems: 2020 2021
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NHTSA Complaints for the 2018 Toyota C-HR
| Complaint Category | Number of Complaints |
|---|---|
| Power Train | |
| Electrical System | |
| Service Brakes | |
| Unknown Or Other | |
| Engine | |
| Forward Collision Avoidance: Warnings | |
| Air Bags | |
| Steering | |
| Forward Collision Avoidance: Automatic Emergency Braking | |
| Forward Collision Avoidance: Adaptive Cruise Control |
Problems with the Electrical System
Today’s vehicles create a lot of luxury and convenience for owners. Most cabins are filled with high-tech amenities that make life easier – when everything works the way it should. Sadly, in the C-HR, there seem to be a lot of problems with the electrical system.
Just look at this review left on the Edmunds website. “We have around 3500 miles on it so far, the dash lights are come on and off a lot, the car would keep giving me random warnings, there is some electronics problem going on with the car I think. we have went to the dealer two time an each time they would tell us they have fixed it… the key don’t work always and we have to use the key fob. The engine have kinda loud noise. This is the worst Toyota you can buy.”
With three pages of service bulletins related to the electrical system, it’s clear that Toyota has its hands full. None of them seem that minor either. There are bulletins related to electrical malfunctions with the parking brake and others talking about a parasitic drain on the battery. Either way, it’s clear that the nerves and brain of this vehicle aren’t working the way they should. In the H0L_Region Email, Toyota clarifies that this vehicle might momentarily activate the electronic parking brake when the owner attempts to move the shift lever. They consider this to be a “normal” occurrence but install a cover to reduce it from happening. If it is so normal, why is there a documented repair issued? Typically, normal functions aren’t “fixed,” unless of course, it isn’t actually supposed to happen. Anyone else smell a cover-up?
Here are some actual complaints logged with the NHTSA about the 2018 Toyota C-HR Electrical Problems:
TL* THE CONTACT OWNS A 2018 TOYOTA C-HR. WHILE DRIVING WITH THE CRUISE CONTROL ACTIVATED, THE CRUISE CONTROL DEACTIVATED AND ALL THE WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. IN ADDITION, THE CONTACT STATED THAT THE MASTER WARNING INDICATOR ILLUMINATED AND ALL THE OTHER WARNING INDICATORS BEGAN TO FLICKER. THE VEHICLE WAS TOWED TO FINDLAY TOYOTA BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED NUMEROUS TIMES. THE MANUFACTURER WAS CONTACTED TWICE AND PROVIDED CASE NUMBERS: 1904052602 AND 1810091666. THE APPROXIMATE FAILURE MILEAGE WAS 9,307
TOYOTA CH R. TWO DAYS AGO THE CAR WOULD NOT START. I CALLED ROAD SIDE ASSISTANCE. I WAS GIVEN A JUMP. 8 HOURS LATER I NEEDED ANOTHER JUMP. THE CAR TURNED ON AND BUT SHORTLY AFTERWARDS THE PARKING BREAK AND LIGHTS BEGAN FLASHING ON THE CONTROL PANEL. THE CAR COULD NOT BE PUSHED. IT WAS NOT ACCELERATE NOR REVERSE. CAR WAS TOWED TO THE DEALER. THE DEALER STATES THE BATTERY WAS NOT JUMPED CORRECTLY AND THE CONTROL PANEL MAY NEED TO BE REPLACED. I ASKED FOR THE WARRANTY TO COVER THE DIAGNOSIS, BECAUSE THIS CAR SHOULD HAVE CONTROL PANEL PROTECTION TO AVOID MAJOR ISSUES. THIS CAR IS POORLY DESIGNED. IT SHOULD BE STATED ON THE BATTERY NOT JUMP THE CAR AND INFORM ME ALL THE DAMAGE THIS COULD CREATE. HOWEVER THE CAR WAS NOT JUMPED INCORRECTLY. THE DEALER SHOWED ME ACID AROUND THE BATTERY BUT NEVER SHOWED ME THE CONTROL PANEL DAMAGE. WHY IS THERE A BATTERY AND A CONTROL PANEL ISSUE ON A CAR THAT IS NEW. WHY DOES THE DIAGNOSTIC COST $280. HEADQUARTERS WAS CONTACTED. BUT NO RESOLUTION
ELECTRICAL DEFAULT. WHEN RAINING VEHICLE STATES ERROR AND TO CLEAR FRONT SENSORS. FUEL LIGHT DOES NOT COME ON AND DROVE IT DOWN TO 8 MILES TO THE TANK. DOUBLE-BOG WHEN BEGINNING ACCELERATION FROM STOP. SHAKING AT HIGHWAY SPEEDS HAD IT FOR 8 MONTHS NOW AND IT’S BEEN IN THE SHOP FOR 4 DAYS AND NO ONE HAS A CLUE AS TO WHAT IS GOING ON… VANDERGRIFF TOYOTA OF ARLINGTON DOES NOT PERFORM COURTESY CALLS AND HAVE LEFT ME IN THE DARK UNTIL I HAD TO MARCH UP THERE AND DEMAND ANSWERS. THIS IS MY FIRST TOYOTA AND WILL LIKELY BE MY LAST
Problems with the Brakes
The service brakes are one of the most essential parts of any vehicle. The brakes must work correctly in order to stop the crossover. If they are faulty, everyone is in danger. Again, Toyota seems to have trouble getting this system right.
Just look at this NHTSA review. “When hold function is active in vehicle is progressively slowing down when you are nearing a full halt the car makes a weird screeching and clanking sound and brings car to a sudden abrupt stop. If you get to a full stop by decelerating pretty quickly this will not happen, but if you decelerate slowly it will happen every time.”
Service bulletin #T-SB-0313-17 talks about a brake vibration that occurs because of improper lug nut torque. Aside from the regular brakes, there is a recall due to the parking brake. It is labeled with NHTSA Campaign Number 17V717000 and discusses how the electronic parking brake might not operate properly; allowing the brake to disengage after it has been applied. This increases the chance of the vehicle rolling away. Of course, watching a Toyota crossover roll away with no one in it is a sure way to help it stand out.
Here are some actual complaints logged with the NHTSA about the 2018 Toyota C-HR Brake Problems:
THE VEHICLE WILL NOT START. THE FOLLOWING ERROR MESSAGES APPEAR SIMULTANEOUSLY WHEN TRYING TO START THE VEHICLE “BRAKE OVERRIDE MALFUNCTION. VISIT YOUR DEALER”, DRIVE-START CONTROL MALFUNCTION.VISIT YOUR DEALER”, “ENGINE OIL PRESSURE LOW”, “ENGINE COOLANT TEMPERATURE HIGH. STOP IN A SAFE PLACE. SEE OWNER’S MANUAL”. THE VEHICLE HAS LESS THAN 5100 MILES. THE VEHICLE WAS PARKED FOR MORE THAN 2 HOURS (AFTER A 35 MILES DRIVE) IN MY DRIVEWAY IN SOUTHERN CALIFORNIA. TEMPERATURES WERE IN THE HIGH 40’S/LOW 50’S.
Problems with the Transmission
The powertrain is what helps a vehicle move. It transfers the power and converts it into action. When one component fails in this system, it becomes difficult to get the crossover to run the way it should. As we see with the C-HR, the transmission seems to be the major problem.
This is what one NHTSA complaint documents. “The contact owns a 2018 Toyota C-HR. While driving approximately 70 mph, a humming sound was heard from the front of the vehicle. The vehicle was taken to Oxnard Mitsubishi….but the technician was unable to diagnose the failure. The contact was informed to call a Toyota dealer. The vehicle was taken to Ventura Toyota…where it was diagnosed that the humming noise was from the transmission and there was fluid in the transmission. The technician took a sample of the fluid and stated that the fluid had a burnt odor and contained metal shavings. The technician stated that the transmission needed to be replaced; however, the contact was informed that the warranty was expired. The manufacturer was made aware of the failure and contacted the regional manager of the same dealer. The manager offered to cover fifty percent of the repair cost. The vehicle was not repaired. The failure mileage was approximately 76,000.”
The company has little to say about transmission problems with the C-HR. However, it doesn’t take a rocket scientist to see that they know there is an issue. Automakers don’t regularly offer to pay for part of a repair they don’t need to. This vehicle was out of warranty and solely the responsibility of the driver, yet they offered to split the costs. That should have been a big red flag, and it appears that it was. The owner chose not to repair it and probably sent it to the junkyard where it belongs. Maybe they were tired of standing out and decided to buy a different brand instead.
Here are some actual complaints logged with the NHTSA about the 2018 Toyota C-HR Engine and Transmission Problems:
TL* THE CONTACT OWNS A 2018 TOYOTA C-HR. WHILE THE VEHICLE WAS UNOCCUPIED AND PARKED, IT ROLLED BACKWARDS, CRASHED INTO A POLE, AND THEN STARTED TO ROLL FORWARD. THE CONTACT HAD TO JUMP INTO THE VEHICLE TO STOP IT FROM ROLLING. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE CONTACT CALLED GALAXY TOYOTA AND WAS INFORMED TO CONTACT THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,523.
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Complaint Data
| Category | Power Train |
| Date | Mar 08, 2023 |
| State | FL |
| Description | The transmission began to make noise and though the vehicle into park while sitting at a light. The vehicle has 80k miles. The dealership stated it was k to replace the transmission. This incident has happened twice and left me stranded. Reading the other complaints it sounds exactly the same. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings, Lane Departure: Warning |
| Date | Mar 02, 2023 |
| State | TX |
| Description | On 2/13/2023, an object hit my windshield & it cracked. I filed a claim with my insurance & took it to safelite. Safelite replaced my windshield on 2/27/2023, however, they were not able to recalibrate the sensors within the windshield. This means 3 safety components in my car no longer work, which are; lane departure, cruise control, & pre-collision. I now have a flashing warning in my dash constantly because the sensors embedded in the windshield aren't calibrated, which is a hazard. I filed complaint #11448934 on 1/26/2022 with nhtsa explaining how my pre-collision system was giving me problems. Safelite is going to try a different glass and then try to recalibrate on 3/4/2023. My car is available upon request. My & others safety are put at risk because toyota opted to put important safety features in one of the most exposed & vulnerable places on a car, that I quite frankly wasn't aware of until it cracked. I have not had it evaluated by the manufacturer, independent dealer/service center and it has not been inspected. There haven't been any accidents.. Yet. I will upload a picture of the safelite work order. You will see it says, “recal failed†|
| Category | Exterior Lighting |
| Date | Feb 27, 2023 |
| State | CA |
| Description | At my most recent service visit (oct 2022), I requested information about an issue my c-hr is having ("broken" image on the sideview mirror puddle lights) and was told that the issue was not covered under warranty even though the car was in toyota's care for months before I purchased it in 2020 and the issue was a known issue by toyota. Unfortunately, it did not appear on my vehicle until recently. However, I have found a toyota customer support program bulletin (no. Pol19-05) on the nhtsa website that says that toyota would cover the issue under secondary coverage for 5 years from the vehicle's first date of use or 60,000 whichever occurs first. My car is definitely in this time range. I would like to have this issue fixed by toyota as it appears to qualify as a known defect. |
| Category | Power Train |
| Date | Dec 22, 2022 |
| State | MI |
| Description | On december 21, my car would not accelerate while pulling out onto a 50pmh road. I took it to dealer where diagnostics were ran and nothing was found. 4 hours later after they worked on my brakes they said that my transmission was totally shot and needed total replacement for ,000. The specifically said 4 hours prior that nothing transmission related came up on diagnostics and they could not replicate my acceleration issue when I first brought it in. How, all of the sudden 4 hours later, is there a complete replacement needed? And how does a transmission fail on a 4 year old car like that all of sudden. What if I was on the freeway? I could have been killed or injured. Google searches show many others are experiencing the same thing with the same vehicle yet no recall. Toyota is aware and will not acknowledge. Now I'm stuck with a ,000 repair bill and a worry if my car is safe. |
| Category | Power Train |
| Date | Dec 14, 2022 |
| State | PA |
| Description | Per my mechanic my car has a cvt transmission issues hearing a whining noise coming from the front end sounds like its going to fall apart, I just bought this car only 7 months ago . The warranty is non exisitent the first month I had this car the battery died and I had to lose a day at work becuase of that and paid 0. 00 for that . No warning lights for this issue I will filing a civil law suit, I'm a middle age woman trying to work and pay my bills and when something like this happens to a car I just bought it's so unfair. I dont have 00 to spend on these repairs . This is my only means of transportation. |
| Category | Power Train |
| Date | Dec 07, 2022 |
| State | GA |
| Description | Bought a brand new 2018 toyota chr in 2018. Went to the dealer for every checkup. Whistling sound while driving that progressed louder as miles went up on it. Nothing else seemed wrong. No lights, no shifting issues, no warnings at all! Finally took it to the dealership at 72,000 for the answer to the whistling. Transmission failure! Contacted bbb with complaint. Toyota is not taking any responsibility due to the 60,000 mile warranty. To pay ,000 for a vehicle that won't even last 80,000 miles is a defect, plain and simple! |
| Category | Service Brakes |
| Date | Nov 21, 2022 |
| State | GA |
| Description | Epb malfunction visit dealer lit up on dash. Dealer does not have this as a recall for my vehicle, but there is a recall for certain 2018 chrs. If I have this issue, just like other chr owners, my vehicle should be included in the recall as well. |
| Category | Power Train |
| Date | Nov 07, 2022 |
| State | VA |
| Description | The contact owns a 2018 toyota c-hr. The contact stated while driving 45 mph, an abnormal high-pitched whining sound emitted from the vehicle without warning. The contact was able to drive the vehicle to the dealer where a diagnostic test was performed. The contact was later notified that the transmission had failed and needed to be replaced. The contact was then given an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 67,000. |
| Category | Unknown Or Other |
| Date | Oct 27, 2022 |
| State | NY |
| Description | There is usually a consistently loud humming, as if the vehicle is trying to switch gears, but its not happening. Transmission not changing might eventually lead to vehicle suddenly stopping, which might cause a pile up on a highway over time. Also at a complete stop, the engine revs up |
| Category | Power Train |
| Date | Oct 24, 2022 |
| State | MA |
| Description | Transmission failure prematurely. Less than 100k, serviced @ toyota at 5k internals and dead before 100k |
| Category | Engine, Power Train, Unknown Or Other |
| Date | Sep 28, 2022 |
| State | KY |
| Description | This specific vehicle has a major issue with the transmission system that has not been addressed and ignored by dealer/seller. No warning lamps appeared notifying driver of issue. |
| Category | Power Train |
| Date | Sep 17, 2022 |
| State | AZ |
| Description | The transmission failed at 84,500 miles. |
| Category | Electrical System, Steering |
| Date | Sep 13, 2022 |
| State | TX |
| Description | Unknown cause, went to turn on car and battery had died. Recent inspection shows battery power was great. No lights turned on when car was off. Found forums of other drivers describing the same issue stating their dealerships were unable to address the problem. Dash showed "epb not available", "abnormal voltage" and "power steering low" while driving. Difficult to turn the steerwhing wheel and radio was going in and out. Https://www. Toyotachrforum. Com/threads/abnormal-voltage-steering-power-low-message. 6191/ https://www. Chrforums. Uk/threads/abnormal-voltage-stearing-power-low. 2308/ https://m. Carcomplaints. Com/toyota/c-hr/2018/steering/steering. Shtml |
| Category | Power Train |
| Date | Sep 12, 2022 |
| State | OH |
| Description | A noise occurs when driving. Had it checked by two sources one being the toyota dealer, the other independent. Both concluded the transmission was at fault. The dealer quotes me a price to replace(no repair option) of ,000. There was no engine warning lights or such to alert me to the problem- just the noise. I think the safety issue is obvious. If I continue to drive the vehicle and the transmission fails especially on a highway at higher speeds than street driving- who knows what bad outcome that might be! This seems to be a very wide problem with these transmissions. There is a lot of complaints posted for this model in particular but also across years of cars- 2018-202. It seems to be a known problem by toyota but no recalls, tsbs or efforts to resolve. |
| Category | Engine, Power Train |
| Date | Jul 09, 2022 |
| State | MA |
| Description | Powertrain transmission breakdown and failure. From my investigating it is clearly evident this is a common recurring safety malfunction. Pertaining to 2018 toyota chr. I have read over 100 cases in online forums describing exactly what is now happening to my vehicle. Starts with a loud front end humming or whistling noise when the car is accelerating over 5mph. In a short time the problem worsen to shuttering, and ultimate transmission failure. Almost all the cases I have read the occurrence happens between 60,000 - 90,000 miles. Once brought in for diagnosis the outcome is the same for all vehicles the transmission and torque converter are at fault and needs to be replaced. What I have further discovered is toyota did a recall on the one vehicle that is identical to the 2018 toyota chr: toyota recalls corolla hatchbacks the torque converter in the continuously variable transmission could fail read less toyota is recalling about 3,400 model year 2019 corolla hatchbacks. The torque converter in the continuously variable transmission (cvt) could fail, resulting in a loss of motive power increasing the risk of crash. What to do toyota is currently obtaining parts to replace the direct shift-cvt with a new one containing a new torque converter not affected by this issue at no cost to customers. Owners of all recalled vehicles will will be notified by first-class mail. The recall is expected to begin in mid-february. Owners may contact toyota at (800) 331-4331 toyota is recalling about 3,400 model year 2019 corolla hatchbacks. The torque converter in the continuously variable transmission (cvt) could fail, resulting in injury from what I read this was not a government or safety mandated recall and toyota did this recall silently, letting the problem vehicles come to them first. Please see that something is done for this clear and present safety issue. |
| Category | Power Train |
| Date | Jul 08, 2022 |
| State | VA |
| Description | Just got the information that my 2018 toyota ch-r needs a new transmission. Upon hearing a whining noise in the front end, took it in to get looked at. With unknown knowledge of the problem, this could cause serious damage and failure to shift and engine failure while driving. Upon looking to see if this is a common problem, I quickly found out that it is very common. It apparently is a known problem with toyota and definitely should be addressed with other toyota owners. |
| Category | Electrical System |
| Date | Jul 06, 2022 |
| State | TX |
| Description | The contact owns a 2018 toyota c-hr. The contact stated while driving at various speeds, several unknown messages were displayed with several unknown warning lights illuminated. The contact also stated that there was an abnormal odor coming from the vehicle. Out of precaution, the contact had the vehicle towed to his residence and replaced the battery; however, the failure persisted. The contact notified the dealer of the failure however, the dealer offered no assistance. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 39,000. |
| Category | Service Brakes |
| Date | Jul 06, 2022 |
| State | CT |
| Description | The electronic parking brake isn't operating properly, causing the parking brake to not disengage after it's applied and as it stays engaged onto the brakes, its wearing out the brake pads and it eventually started to wear out causing loud screeching noise due to contact between rotors and brake pads metal. I swapped out the rotors and the brake pads twice already and its not stopping atall. I believe its something to do with emergency braking system where it sometimes does affect the functionality of the brakes and caliper and could cause a fatal incident if not addressed. |
| Category | Unknown Or Other |
| Date | Jun 30, 2022 |
| State | CA |
| Description | Transmission issues: car makes noises. This was a concern because the car could just stop in the middle of the road. An independent mechanic and the dealer confirmed that it is the transmission. Although the car is only four years old, the transmission is out of warranty due to have exceeded 60,000 miles. I heard that other chrs had the same issue as well. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Jun 27, 2022 |
| State | FL |
| Description | Epb brake warning is showing on my display. I see there is a recall for this exacy item for the 2018 ch-r vehicles but it says that my car isnt involved. Is it just a coincidence? |
| Category | Engine, Power Train |
| Date | Jun 22, 2022 |
| State | TX |
| Description | Just driving hearing noise from passenger side wheels took to toyata 15000 for repair transmission bad |
| Category | Power Train |
| Date | Jun 15, 2022 |
| State | ME |
| Description | The contact owns a 2018 toyota c-hr. The contact stated that while driving at an undisclosed speed, the vehicle was making grinding sounds. The vehicle was taken to the dealer where it was diagnosed as a user error. The failure recurred and the vehicle was then taken to charlie's toyota (451 western ave, augusta, me 04330) where it was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the warranty had expired. The failure mileage was approximately 102,000. The contact has stated that after paying to get the vehicle fixed, they sold it. |
| Category | Engine, Power Train |
| Date | Jun 05, 2022 |
| State | OH |
| Description | I am currently at 57,110 miles and I noticed a whining noise coming from the front of my car while driving with the window down on june 5, 2022. It's as if it's coming from the wheel bearing or front axle. I also noticed today that my car had a kick to it, like a horse galloping. This seems to be very mysterious as I just took my car to a toyota dealership at the end of april and they reported absolutely no issues. I'm afraid that my power train/transmission may be going bad, which would be very very awful as my car hasn't even reached 60,000 miles yet. |
| Category | Electrical System |
| Date | May 10, 2022 |
| State | OH |
| Description | Components electrical system, back over prevention the rear view back up camera turns blue sometimes when you shift into reverse. |
| Category | Power Train |
| Date | Apr 22, 2022 |
| State | VA |
| Description | The contact owns a 2018 toyota c-hr. The contact stated that while driving at various speeds, the vehicle vibrated without warning. The contact had initially taken the vehicle to a dealer where she was informed that the cause of the failure was related to the tires. The contact replaced all four tires; however, the failure persisted. The contact then took the vehicle to two separate independent mechanics where she was informed that a loose bolt in the transmission was likely the cause of the vibration failure. The contact was also informed that the failure could eventually lead to transmission failure. The manufacturer had been notified of the failure and referred her to the nhtsa for further assistance. The vehicle had yet to be repaired. The failure mileage was unknown. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings, Lane Departure: Assist |
| Date | Mar 28, 2022 |
| State | MO |
| Description | The pre-collision system malfunction warning appeared on my dash. It turned off the pre-collision warning, cruise control and lane assist alerts. I took it to the dealer for diagnostics and they told me it was mice on the wiring harness. The picture they provided did not show any bite marks. |
| Category | Power Train |
| Date | Mar 22, 2022 |
| State | CA |
| Description | My ch-r has a growl coming from the front end thinking wheel bearings, front axles or transmission as it gets louder at higher speeds. I have taken it to the toyota dealer for an inspection and they said I need a new transmission. They gave me a quote for 00. 00 to replace transmission and torque converter for a known problem and should be a manufacturer fix not the customers. |
| Category | Power Train |
| Date | Mar 22, 2022 |
| State | CA |
| Description | Transmission is failing at only 71k miles which could leave me stranded, no warning lights on the dash. A quick google search will reveal this is a problem among many many 2018 toyota chr owners. This vehicle is a newer model so these issues are only just starting to surface. |
| Category | Power Train |
| Date | Mar 07, 2022 |
| State | AL |
| Description | My chr has had a growl coming from the front end thinking wheel bearings or transmission as it gets louder at higher speeds. I have taken it to the dealer and they said rear wheel bearings and not the transmission. Had another service center check the rear bearings and they were fine. Now several months later, it is at the dealer again for the same problem. From what I read on chr forums, this is a common problem for chr's and is indicative of transmission failures. Most happen under warranty miles, but since it is a common problem, toyota needs to fix the issue for its customers. I see quotes for 00. 00 to replace transmission and torque converters for a known problem and should be a manufacturer fix not the customers. |
| Category | Power Train |
| Date | Feb 24, 2022 |
| State | OH |
| Description | I purchased a new toyota ch-r in 2018 because toyota has a reputation of affordable, long-lasting, reliable vehicles. Being a recent college graduate, this was very important to me. On august 1, 2019, I presented my vehicle for routine maintenance to metro toyota, and I complained about the humming noise from under the hood. They advised me the tires were cupped and needed replaced. Since it was documented, I thought toyota would stand by the product if something happened later especially since I was a first -time new car buyer and brought it to their attention. I relied on the knowledge of the professional technician's recommendation even though later, I found out it was wrong. I made this complaint when the vehicle accrued 50,238 miles and was within approximately twenty-four months of purchase: the vehicle was still clearly under toyota's warranty on this date. Clearly metro toyota failed to diagnose and resolve the issue. The issue was never resolved by metro toyota nor toyota motor sales usa, but the issue persisted and became magnified. Metro toyota failed to accurately check the humming noise and repair the vehicle while it was under the manufacturer's warranty. They clearly knew this noise was going to lead to transmission failure. Toyota and its technicians knew many car manufacturers had trouble with the new cvt transmission. I've seen plenty of information on the internet about the poor quality of the cvt transmission. I've also seen that most manufacturers had extended the warranties of vehicles with the cvt transmission because of all the problems associated this. This puts many people at risk since we are driving cars with transmissions that can potentially fail at any moment. |
| Category | Back Over Prevention: Warnings, Forward Collision Avoidance: Warnings, Service Brakes |
| Date | Feb 16, 2022 |
| State | CA |
| Description | Epb malfunction visit dealer pre-collision system malfunction visit dealer vehicle has a rough drive, does not have the same shifting power on road. |
| Category | Forward Collision Avoidance: Warnings |
| Date | Jan 26, 2022 |
| State | OH |
| Description | The pre-collision system automatically turned off and said something along the lines of “not being detected†while I was driving in snow. I can be available upon request. If I have the pre-collision system on, & it automatically shuts off, I believe this could cause a potential wreck or some other safety hazard. The problem has not been evaluated by any service dealer. The vehicle has not been inspected by anyone for this issue. The pre-collision light in the dash came on that the function was turned off while I was driving in the snow. This issue actually first appeared in 2018, but at the time I didn't think it was an issue. Then I moved to a place where it doesn't snow, & saw it happened again in heavy rain weather. |
| Category | Engine, Power Train |
| Date | Dec 15, 2021 |
| State | KY |
| Description | I have had this car since oct of 2017, I bought it from kerry toyota of florence ky, I have spent so much money on this car, and I'm at 59k miles. I have heard a whining noise for some time now, I took it to the dealership and they said there was nothing wrong but recently it got worse so I took it to an autobody shop that I trust and they said it was the transmission. So I took it to kerry again it was still under warranty just by 1000 miles. Turns out it was my transmission. I've never been rough on my vehicles obviously I drove it to 59k I should not have to get a whole new transmission. So I did some digging turns out multiple people have had the same issue with their 2018 chr's. Also when I went to pick it up from the dealership it was dead so they jumped it for me. Then when I got to where I was going and then got back in to start my car it wouldn't start again. So come to find out my battery is shot. Now on average, a car battery lasts from 5 to 7 years. I understand that that can differ tremendously but I saw where multiple people have been through a lot of batteries with their chr's so I was upset and angry about my car so I traded it in. Now they gave me ,000 at first. They said I needed new tires, new battery, I had a scratch on my back bumper and apparently my front bumper. Now upon me looking at my car I do have a scratch in the back bumper but the front isn't touched. So they gave me ,500 I feel like I should have got more for my car due to the problems I have gone through. I had left on my car so I did get positive equity but the quality of the car isn't my problem and I don't feel I should suffer the depreciation because of the issues it has had because that's on the manufacturers, not I. They should have already done a recall on the transmissions. Here is the big reason why. If my car was covered, if I drove 1000 more miles I would have had to pay ,600 for them to fix my transmission! |
| Category | Service Brakes |
| Date | Dec 04, 2021 |
| State | WI |
| Description | Electronic parking brake error warning lite up |
| Category | Power Train |
| Date | Dec 02, 2021 |
| State | CT |
| Description | At about 58,000 miles a humming noise started from the front end. Made appointment with dealer and made it in about 62,000 miles. They said it was the wheel bearing hubs, exchanged them and problem continued. The dealership then said it was an issue with the transmission, but because the car now was over 60k miles it was not covered under warranty. At toyotachrforum. Com there are many other consumers reporting the same issue. Toyota refused to pay for the transmission in full. I ended up paying 50% of parts and labor for a total of ,048. 21. This car is 3 years old and unacceptable to have a transmission fail at this point. I place a case with toyota and they are not accepting any issues with the chr transmissions. I believe toyota should take responsability for the obvious issues with these transmissions. I am looking for reimbursement of what you have been covered by them 100%. |
| Category | Power Train |
| Date | Nov 13, 2021 |
| State | KY |
| Description | I heard a whining noise coming from front end of my car. I took it to the services department at 42,000 miles while under powertrain warranty and they said they thought it was the air conditioner pump but said they couldn't fix something that wasn't tore up and advised me to call or come back it the noise worsened. I did complain again that the noise was worse at 65,000 miles not under warranty and they correctly diagnosed the problem and said I needed an new transmission but they are not willing to fix it since it is now out of warranty. |
| Category | Electrical System, Engine, Steering |
| Date | Nov 08, 2021 |
| State | CA |
| Description | Electrical system malfunction. Abnormal voltage power steering low. These messages turned on after we felt the steering wheel become really heavy and making it hard to make the freeway entrance. The toyota ch-r shut down right before we merged onto the freeway. We were left on the blind spot of the freeway entrance in the night, so it left us quite vulnerable to an accident and possible death. The vehicle will be taken to toyota dealership, since it still falls under the 60 month warranty. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Power Train |
| Date | Nov 05, 2021 |
| State | IL |
| Description | A file its atach |
| Category | Air Bags |
| Date | Sep 02, 2021 |
| State | IN |
| Description | No july 20 I had a car accident, I was driving on my road, and suddenly another car crashed into my car, moving 2 lanes in the opposite direction, the impact was so strong that the vehicle that hit me was completely destroyed. All the bags in the car that hit me exploted, but none of the bags in my car exploted. |
| Category | Electrical System, Exterior Lighting, Seats |
| Date | Aug 30, 2021 |
| State | UT |
| Description | One day the climate control cluster was inoperable. The lights didn't come on with the vehicle and was unable to change temperature/ac or turn on the blower motor. Took vehicle into larry h. Miller toyota dealership and they told me it was the ecm (wasn't communicating properly with the lan system) and that the heated seats were affected as well. This is as 2018 with only 30k miles on it and says it's not covered under warranty and I will have to pay |
| Category | Power Train |
| Date | Aug 13, 2021 |
| State | OH |
| Description | The contact owns a 2018 toyota c-hr. The contact stated while driving at an undisclosed speed, there was an abnormal winding noise detected. The vehicle was taken to the local dealer and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 77,000. The vin was not available. |
| Category | Power Train |
| Date | Aug 11, 2021 |
| State | OH |
| Description | Needs transmission replaced along with torque converter. These components of the vehicle have failed with only 82,000 miles on the car and a complaint about noise was initially filed with toyota around 50,000 miles but they will not honor the warranty. The components are available for inspection. My safety and the safety of others was put at risk because if I would not have taken it to an auto mechanic (outside of toyota) this issue would have gone undiagnosed because toyota did not recognize the issue initially. If the car failed while on the road it could have easily of caused an accident especially since most of my driving is on the highway. Yes the problem has been confirmed by the dealer and an independent service center. No no warnings were coming from the car just a loud humming noise initially appeared around 50k miles. Took it toyota and they "diagnosed" the tires were the issue. If they would have correctly have diagnosed the issue they would have found the issue with the transmission. The noise did not go away after the tires were replaced however I did not report it again to toyota because they did not seem concerned about the issue when it was reported. |
| Category | Engine |
| Date | Jul 28, 2021 |
| State | NJ |
| Description | Transmission failed on a well maintained chr at 80k miles. The noise started as a low hum and got louder and louder. When we brought it in for a diagnostic test, the dealer told us the transmission went bad and the repair was 9k. The car is out of their warranty so they refuse to replace the transmission. The transmission is faulty and it's failure had nothing to do with the car's maintenance. Forums online have shown this as a known problem. Toyota has not recalled this dangerous transmission. The failure started when we were in warranty, we just didn't know it was the transmission. We replaced breaks and put a new set of tires thinking this could be the issue. Toyota is failing to make good on their promise for safe and reliable cars. It's basically a lemon and sadly, we are not alone in the disappointment of toyota not recalling this car for bad transmissions. |
| Category | Power Train |
| Date | Jun 08, 2021 |
| State | KY |
| Description | The contact owns a 2018 toyota c-hr. The contact stated while driving at various speeds, there was an abnormal humming sound while accelerating and decelerating. The vehicle was taken to an independent mechanic where the failure was undetermined. The vehicle was taken to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 63,000. |
| Category | Power Train |
| Date | Jun 08, 2021 |
| State | TN |
| Description | Transmission failure at 71195 miles. |
| Category | Power Train |
| Date | May 20, 2021 |
| State | TX |
| Description | Heard a humming noise from the engine. Went online to the toyota forums to see if any similar stories were there and to my surprise there were more than several indicating the same noise I was hearing all of them saying it was the torque converter and transmission. I was shocked to see these stories and hoped that mine was not the same. Unfortunately after rotating the tires hoping that maybe that was the cause of the noise it did not fix the problem and the noise remained, so I took it to the local toyota in killeen texas. After several hours they called me back only to tell me exactly as I had read in the nightmare stories on the forum that my brand new transmission was bad and there were no aftermarket parts because the car was so new so the parts would have to be all new toyota parts and estimates of 8 to ,000. After reading more in the forums I found that some dealers we're covering the cost even though out of warranty. Unfortunately mine was not the same. They said there was nothing they could do to help me and wished me luck with corporate. I called the and a man tried to help me but after several days of him asking people above him to cover the cost they said there was nothing they could do for me. So I am left with a brand new garbage transmission that can give out while I'm driving down the road. The fact that the company knows about this and is not paying for the repairs is mind-blowing. This can cause serious accidents and if it does the company should be held responsible because they know of this issue and have not correctly dealt with it. They have just been lucky that no one has been killed because of it. Please help me get them to fix this known problem before it takes someone's life. In the upload that is just a handful of ppl having this issue. |
| Category | Power Train |
| Date | May 03, 2021 |
| State | CA |
| Description | Car began making whirring noise from front end of car at first intermittently and then eventually at al times especially when accelerating. Took car to dealership to take a look at noise have now been told whole transmission has to be replaced. Car is only three years old, bought new same driver, maintenance every 5k miles. Car mileage is around 65000 and waiting on manufacturer for possible next steps. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Apr 15, 2021 |
| State | MO |
| Description | When driving there after using the cruise control there is a warning about the epb malfunction. It appears certain ch-r models have been recalled for this, but my vin does not appear to be one recalled. |
| Category | Fuel/propulsion System |
| Date | Mar 30, 2021 |
| State | LA |
| Description | I did not notice any issues or irregularities while driving, but when I started my car to leave one morning, the check engine light was on. I immediately dropped it off at my local toyota dealership. The problem ended up being a faulty fuel pump valve which needs to be replaced, along with a complete fuel system cleanout. This is an expensive repair, which upon researching the issue, I have found that thousands of other toyota models have been recalled for. I would like to request that they look into adding the ch-r to that list because apparently there is a problem as my car is less than 3 years old. |
| Category | Unknown Or Other |
| Date | Jan 13, 2021 |
| State | CA |
| Description | The cvt transmission is bad. This appears to be a wide issue with a lot of c-hr owners and toyota is refusing to take ownership to recall the vehicle. There is a large humming as you accelerate that increases over time. |
| Category | Service Brakes, Structure:body, Unknown Or Other |
| Date | Oct 13, 2020 |
| State | AZ |
| Description | Epb malfunction light warning comes on while driving. Has come on a total of 15 times since purchasing in 9/19. Dealership has not been able to determine issue. Front camera has gone out 7 times while driving since purchase, dealer states it's from the heat. Front bumper molding is loose due to warped clips used by toyota per the dealer |
| Category | Service Brakes |
| Date | Oct 07, 2020 |
| State | FL |
| Description | 4 weeks after purchasing a 2018 toyota c-hr I receive an alert while in motion on a city street to take the vehicle to my dealership for a ebp malfuction. Took it to the dealership and a week after that the alert came out again. Took it back to the dealership who states that they couldnt find the issue and to take a video when it happens again. |
| Category | Electrical System, Electronic Stability Control, Steering |
| Date | Sep 21, 2020 |
| State | CA |
| Description | I purchased this car on june 26th 2018, the car had been working just about fine until april 24th 2020. I was running errands and my car had not shown any signs or warnings about needing service or that something was wrong. I turned on my car, I backed up a little and the camera malfunctioned and I heard a weird sound, then the car turned off by itself and then it wouldn't turn on. I called aaa and they tried to charge the battery, it wouldn't charge at all. My car was towed to the dealership, they deemed the battery to be dead and it was replaced. On september 19th 2020, the new battery was dead again, from being parked, it wouldn't turn on, called aaa and this time they were able to charge the battery and the car turned on. I got on my way back home, after 5 minutes of driving, the stereo, a/c, dashboard and headlights started malfunctioning. Dashboard had some service lights on and the message "abnormal voltage. Steering power low." the stereo would restart nonstop over and over and it wouldn't let me turn it off. Each time there was a restart, the headlights would dim, shut off or go really bright. Also on each restart the steering wheel would lock for about 2-3 seconds. A/c & stereo speakers didn't work at all. After driving for about 20 minutes the engine light turned on and a red steering light with a warning was showing while there was some beeping coming from the dashboard. I didn't feel confident or safe while driving the car but we were in the middle of nowhere at that time and my mom was riding with me. So I drove the car slowly and as safely as possible until I made it home. Once parked at home, I tried to turn the car on and had no luck. Took the car back to the dealership this morning sep 21st 2020, they claim it might be the alternator. A fairly new car with 21,000 miles should not have these issues or burn out 2 batteries. |
| Category | Power Train |
| Date | Sep 15, 2020 |
| State | SC |
| Description | The transmission stopped working while I was on my way home from work |
| Category | Electrical System, Service Brakes, Vehicle Speed Control |
| Date | Sep 11, 2020 |
| State | MS |
| Description | All of dashboard lights pop on randomly, car then slows down on its on randomly(middle of traffic etc) it isn't safe. Took to get a diagnostic reading done and there isn't any issues, they said that it was electrical issues |
| Category | Power Train |
| Date | Sep 09, 2020 |
| State | IL |
| Description | I park my 2018 chr in the street on south side of my driveway on parking with the car on I close the door and walk to my toyota land cruiser I have park about 50 feet away on north side of my driveway went something hit me and was the chr goin in reverse by itselft hit me with the rear end was no time and I get cut with the rear tire on the right feet and nock me to the ground I fight to get up some how I grave the door handle and open the door and because the door opens up I swing under the car again and get cut for the front tire let go continues on reverse to hit the land cruiser and get stock between on the hydrant and the land cruiser that stope from running who knows what could happen if dont stop (run me over my left feet and all over my ankle and leg to my pelvis leaving my back leg muscles blow up with the tires tracks on all over went to hospital faun broken bones on right feet and left ankle and feet and fracture on tendons left leg I cant walk now doctors say will be at lest 3 months before go to walk or even to work now I am home resting trying to fix this problem with toyota corporation and stilts no answer or not responding to this incident working hard to this pandemic 10 to 16 hr a day some time 15 days non stop because I am industrial mechanic working on a famous italian bakery firth responding employ now no wages because cant work now I can say think before you buy a toyota chr or any toyota with electronic parking brake epb because I have a recall and the dealer repaired and still same not working and I dont know and can cause the car to muve or rollway thats hapenint to me the car mouved from parking to reverse by it self andy e franklin p il 8-25-20 |
| Category | Electrical System |
| Date | Sep 06, 2020 |
| State | OK |
| Description | Slow parasitic drain on the new battery. At first signs show when starting the vehicle the display dash resets back to the default screen and then eventually you have to jump start the vehicle every time for use. |
| Category | Parking Brake |
| Date | Aug 31, 2020 |
| State | IL |
| Description | Tl* the contact owns a 2018 toyota c-hr. The contact stated the vehicle was serviced under nhtsa campaign number: 17v717000 (parking brake) three times, however the failure recurred. The contact stated that while the vehicle was in a stand still in park, the vehicle reversed on it's own causing the vehicle to hit the contact. The contact stated that no air bags deployed. The contact stated no warning light was illuminated. A police was report was filed. The contact did sustain left leg and right foot injuries medical attention was required. The vehicle had not been diagnosed or repaired as of yet. The contact stated a local dealer was not contacted. The manufacturer was made aware of the failure, filed a case, and stated they will take the vehicle to a dealer for investigation. The failure mileage was approximately 28,280. |
| Category | Service Brakes, Structure:body, Unknown Or Other |
| Date | Jul 01, 2020 |
| State | AZ |
| Description | Front camera has gone out several times since purchasing august 2019. I've been told by the dealership it is "sensitive" to the heat. The ebs has failed twice since march 2020.. Both issues happened while in motion. The front bumper molding continues to separate due to cheap clips holding it to the frame per the tech at toyota avondale, az. *tr |
| Category | Power Train |
| Date | Jun 17, 2020 |
| State | IL |
| Description | Transmission fail replacement malfunction, and a third transmission again needs to be replaced the car has 80,000. Repair tech noted he has had many issues with the cvt transmissions. *tr |
| Category | Electrical System, Service Brakes |
| Date | Jun 15, 2020 |
| State | MI |
| Description | Electronic parking brake malfunction. Electrical issue does not allow parking brake to be applied. *tr |
| Category | Electrical System, Unknown Or Other |
| Date | Mar 05, 2020 |
| State | MA |
| Description | I stopped at a friends house. When I left, the car would not start. Dashboard mentioned my brakes, malfunction. I had the car towed to the dealership. I had brought the car in a few weeks earlier because my odometer started changing from trip a to total mileage every time I restarted the car. It didn't do that before. Also the clock randomly looks more like an error code than the time, it corrects itself after 10 min. Or so. I was told by the dealership that the odometer just changes back ( I told them it never did that before) and the clock was because of heat or cold. Its led, that it just happens. After having the car towed to dealership, they replaced the battery ( only 18000 miles on the car) I also told them my fob was showing randomly low battery, so while I was at the dealership I asked them to check it. He said while checking the fob, sometimes it was showing a full charge then would show low battery. After the care battery work was done, the next morning when I started the car, the odometer stayed on trip a....... Hmmmmm. I am afraid that I am going to be stuck with some type of electrical problem that I am going to have to pay for. Something is not right with the car. The service personnel need to listen to what I am saying. I am very mechanically minded and this just does not make sense. |
| Category | Electrical System, Engine |
| Date | Feb 16, 2020 |
| State | FL |
| Description | Driving on interstate at night all the sudden my car turns off, coasted off exit. Got it stopped and restarted it and got going again. Could have been major crash. It only has 13,000 miles on it and it was just in service department last week. |
| Category | Air Bags |
| Date | Nov 27, 2019 |
| State | FL |
| Description | Tl* the contact owned a 2018 toyota c-hr. While driving 40 mph, another vehicle did not yield the right of way to the contact. As a result, both vehicles crashed into each other; the front of the contact vehicle was damaged. The air bags did not deploy. The contact sustained a fractured shoulder, left wrist, and injuries to the left ankle. The other driver sustained a broken nose. In addition, the contact sustained a concussion and was taken to the hospital where she received medical attention. A police report was filed. The police towed the vehicle back to the contact's home where the contact's insurance company adjuster deemed the vehicle a total loss. The front end frame of the contact's vehicle was bent. The dealer was not contacted. The manufacturer was made aware of the failure and provided case number: 190929-000299. The manufacturer opened an investigation. The failure mileage was approximately 19,000. |
| Category | Air Bags |
| Date | Nov 01, 2019 |
| State | MD |
| Description | Hit from rear; other driver hit at 40 mph, air bags did not deploy. |
| Category | Electrical System, Engine, Service Brakes |
| Date | Oct 31, 2019 |
| State | TX |
| Description | The epb malfunction came up on my screen while I drove my car it became I inoperable as I drove. I was driving to get on the highway and when I accelerated the car did not accelerate and my car was only able to go at about 5mph when the incident happened |
| Category | Parking Brake |
| Date | Jul 23, 2019 |
| State | OR |
| Description | Tl* the contact owns a 2018 toyota c-hr. While the vehicle was being inspected by an independent mechanic, the contact was informed that the electronic parking brake needed to be replaced. The vehicle was repaired; however, the electronic parking brake warning indicator illuminated after the repair. The vehicle was taken to ron tonkin toyota (located at 750 se 122nd ave, portland, or 97233, (503) 255-0177), but was not diagnosed or repaired. The contact associated the failure with nhtsa campaign number: 17v717000 (parking brake). The manufacturer was not notified. The failure mileage was 82,607. |
| Category | Power Train |
| Date | Jul 12, 2019 |
| State | CA |
| Description | Tl* the contact owns a 2018 toyota c-hr. While driving approximately 70 mph, a humming sound was heard from the front of the vehicle. The vehicle was taken to oxnard mitsubishi (805-483-5555, located at 1345 n oxnard blvd, oxnard, ca 93030), but the technician was unable to diagnose the failure. The contact was informed to call a toyota dealer. The vehicle was taken to ventura toyota (805-650-0510, located at 6360 auto center dr, ventura, ca 93003) where it was diagnosed that the humming noise was from the transmission and there was fluid in the transmission. The technician took a sample of the fluid and stated that the fluid had a burnt odor and contained metal shavings. The technician stated that the transmission needed to be replaced; however, the contact was informed that the warranty was expired. The manufacturer was made aware of the failure and contacted the regional manger of the same dealer. The manager offered to cover fifty percent of the repair cost. The vehicle was not repaired. The failure mileage was approximately 76,000. |
| Category | Electrical System |
| Date | Apr 12, 2019 |
| State | OR |
| Description | Tl* the contact owns a 2018 toyota c-hr. While driving with the cruise control activated, the cruise control deactivated and all the warning indicators illuminated. The contact coasted the vehicle to the side of the road and powered off the engine. The vehicle was restarted and was able to drive normally. In addition, the contact stated that the master warning indicator illuminated and all the other warning indicators began to flicker. The vehicle was towed to findlay toyota (located at 7733 eastgate rd, henderson, vn 89011, (702) 566-2573), but the failure could not be duplicated. The vehicle was not repaired. The failure recurred numerous times. The manufacturer was contacted twice and provided case numbers: 1904052602 and 1810091666. The approximate failure mileage was 9,307. |
| Category | Electrical System |
| Date | Nov 12, 2018 |
| State | TX |
| Description | Toyota ch r I noticed hesitation when starting the engine about 3 days prior. Two days ago the car would not start. I called road side assistance. I was given a jump. 8 hours later I needed another jump. The car turned on and but shortly afterwards the parking break and lights began flashing on the control panel. The car could not be pushed. It was not accelerate nor reverse. Car was towed to the dealer. The dealer states the battery was not jumped correctly and the control panel may need to be replaced. I asked for the warranty to cover the diagnosis, because this car should have control panel protection to avoid major issues. This car is poorly designed. It should be stated on the battery not jump the car and inform me all the damage this could create. However the car was not jumped incorrectly. The dealer showed me acid around the battery but never showed me the control panel damage. Why is there a battery and a control panel issue on a car that is new. Why does the diagnostic cost 0. Headquarters was contacted. But no resolution |
| Category | Electrical System, Fuel/propulsion System |
| Date | Oct 12, 2018 |
| State | TX |
| Description | Electrical default. When raining vehicle states error and to clear front sensors. Fuel light does not come on and drove it down to 8 miles to the tank. Double-bog when beginning acceleration from stop. Shaking at highway speeds had it for 8 months now and it's been in the shop for 4 days and no one has a clue as to what is going on... Vandergriff toyota of arlington does not perform courtesy calls and have left me in the dark until I had to march up there and demand answers. This is my first toyota and will likely be my last. I should have bought an acura... |
| Category | Seat Belts |
| Date | Oct 09, 2018 |
| State | TX |
| Description | The seat belt was defective. My child's stomach was stuck around the seat belt. I had to stop at a shop I tried to pull on the seat to extend it to release my child but it couldn't retract. The seat belt was locked and it was twisting on my son's stomach. He was crying and couldn't breath so I had to cut the seat belt using scissors. |
| Category | Air Bags |
| Date | Aug 10, 2018 |
| State | KY |
| Description | Tl* the contact owns a 2018 toyota c-hr. While driving 15 mph and making a left turn, another vehicle drove through a red light and struck the contact's vehicle on the front passenger side. The contact's vehicle spun around. The air bags did not deploy. The contact was injured and transported to the hospital; however, the other driver was not injured. A police report was filed. The vehicle was towed to the dealer (green's toyota of lexington, 630 e new circle rd, lexington, ky 40505, (859) 254-5751) where it was awaiting diagnostic testing and repairs. The manufacturer had not been contacted. The failure mileage was 372. |
| Category | Unknown Or Other |
| Date | Jul 27, 2018 |
| State | OK |
| Description | Came out of work 7/24/18 and my back window on hatch had exploded. Both sides are blown out and the entire window was crystalized. There are no impact points showing anything hit the window. The glass blew out, not into the car. Drove it to dealership collision center in okc. They have the car and have given me a loaner. Their feeling is this is a manufacture defect, but someone from local toyota has looked at it and said no. It is being escalated to decide if toyota is liable and should pay for this repair. With this being a new model, I'm concerned this will be happening to others. |
| Category | Electrical System, Service Brakes |
| Date | Jul 05, 2018 |
| State | TX |
| Description | Takata recall there was a recall on the vehicle and we have called our dealership to ask to schedule a date where we can take in the car to have the problem fixed. We have called the dealership 3 times now and every single time, we were told that the repair would not yet be checked at. We have even contacted their headquarters once and were sent to voicemail. Toyota has done a terrible job at addressing this problem and we are extremely angered by their incompetent work and disregard of consumers (especially after the purchase of the vehicle). The place where we have called 3 times is 713-270-3951 and one of the people who answered the call would be lenette. |
| Category | Power Train |
| Date | Jul 05, 2018 |
| State | NJ |
| Description | Tl* the contact owns a 2018 toyota c-hr. While the vehicle was unoccupied and parked, it rolled backwards, crashed into a pole, and then started to roll forward. The contact had to jump into the vehicle to stop it from rolling. There were no injuries and a police report was filed. The contact called galaxy toyota at (732) 544-1000 (located at 750 nj-36, eatontown, nj 07724) and was informed to contact the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 8,523. |
| Category | Electrical System, Electronic Stability Control, Engine |
| Date | Mar 10, 2018 |
| State | MD |
| Description | I purchased this car on march 9th, 2018 at 8:00 pm at heritage toyota catonsville) and drove to work next day (march 10th, 2018). While driving to work on the highway route 100, the car suddenly and completely stopped / dead in the middle of highway and I almost got hit by another car behind me. I called the dealer (heritage toyota catonsville where I purchased this vehicle) to get the car back and asked them to exchange another one but they refused. I'm really concerned about safety for my live when I have to drive this car on the highway to work everyday. I'm expecting toyota take this car back and let me exchange for another one. |
| Category | Service Brakes |
| Date | Mar 09, 2018 |
| State | PR |
| Description | When hold function is active in vehicle if progressively slowing down when you are nearing a full halt the car makes weird screeching and clanking sound and brings car to a sudden abrupt stop. If you get to a full stop by decelerating pretty quickly this will not happen, but if you decelerate slowly it will happen every time. |
| Category | Unknown Or Other |
| Date | Mar 09, 2018 |
| State | CA |
| Description | I just purchased the new 2018 chr. Driving home and car engine had a burning odor with exhaust fumes, and the engine shimmied. I pulled over as I thought the tire was flat. I went home and got my son. He checked the engine and it was over heated. I had only driven the new car 60 miles in 2 weeks. We drove to toyota and all I could smell was a carbon monoxide odor in the car with exhaust fumes. I felt like I was going to pass out. The car is with toyota for the weekend. I am filing this report, in case other car owners of chr have the same problem. A recall should be issued as this car has only been driven a total of 85 miles. It should not have exhaust fume, burning odor smells going into the cabin which almost caused me to pass out. It could have caused an accident. |
| Category | Electrical System, Service Brakes, Unknown Or Other |
| Date | Feb 23, 2018 |
| State | CA |
| Description | The vehicle will not start. The following error messages appear simultaneously when trying to start the vehicle "brake override malfunction. Visit your dealer", drive-start control malfunction. Visit your dealer", "engine oil pressure low", "engine coolant temperature high. Stop in a safe place. See owner's manual". The vehicle has less than 5100 miles. The vehicle was parked for more than 2 hours (after a 35 miles drive) in my driveway in southern california. Temperatures were in the high 40's/low 50's. |
| Category | Fuel System, Gasoline |
| Date | Feb 21, 2018 |
| State | OR |
| Description | 2018 toyota chr xle. Consumer writes in regards to fuel range inaccuracy. *ld the consumer stated the fuel range was off by 150 miles. The manufacturer was notified, but advised the vehicle was operating as designed. *js |
| Category | Structure:body |
| Date | Oct 02, 2017 |
| State | FL |
| Description | Drivers side door electrically intermitantly will not unlock using electric key. This has occurred 14 times since may 31 2017 when car was bought and I have a video that was sent to toyota I also have witnesses and have had 3 visits to the dealer and toyota will not replace the car or parts because they say it wont fail for them. This car also has just gotten 3 recalls for other items and I am concerned about this. I need any help that I can get as this is electrical if there is a short then the car could get on fire. The car was parked in various parking areas |
| Category | Unknown Or Other |
| Date | Aug 31, 2017 |
| State | FL |
| Description | Driver door lock does not consistantly unlock when closing the trunk or using the wireless remote. Left store pushed unlock and all locks unlocked except for drivers door has happened 12 times since may 31 2017 toyota diagnosed but cant find the issue due to intermittent times have 7 people that can verify this has happened. Car was stationary and on parking areas and driveways |
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Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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I have a 2018 C-HR – I have had it maintained regularly at the dealer, following their scheduled maintenance. Two days ago my car would not accelerate, like at all, from a stopped position. I managed to get it to the dealer. They said they could not replicate my problem and no transmission issues were coming up on their diagnostic system. I authorized them to do my front brakes and oil change. A few hours later they called to tell me when they took the car for the final test drive after the brakes were completed, they noticed a terrible dragging sound and found the transmission was bad and told me this would cost me $10,000 to fix. I have no choice as I have to have a car to go to work and I still own on the car. There is no reason why this should happen and based on all the complaints i am not alone. I am fighting with Toyota now on their responsibility for this.
My 2018 CHR has stalled 4 different times as I attempted to drive forward. Diagnostic tests have shown nothing.
Has anyone else had that issue??
Toyota send me a letter to go into the dealership today because they want to buy my CHR PREMIUM. i only owe $4000 to finish paying it off. Why are they trying to buyy car back? It’s a 2018 Toyota. Got it brand new when they first came out. It has 53,947 miles in it. What should I do? So far i have not had issues with the car. But I’m afraid once i pass the 60k
Bought my 2018 chr in may of the same year. By October it had about 25,000 miles( we drove a lot, plus two jobs), I heard what sounded like a frog in my engine by passenger side, took it in told em what I heard they said they couldn’t do a diagnostics on it unless I paid upfront $258. And that was just for them to look at it, not fix it. I said **** ***, after they did my regular maintenance on it. And over the next few months I kept hearing it, and it started becoming more regular. nd this whole time I had gone to 3 different dealership’s (even the one I bought it from) and they said they wanted me to pay first for them to look at it. Finally, it had gotten so bad, that as soon as I turned the car on it was making a terrible noise. So I drove over to Folsom lake Toyota service and the guy walked out and I told him what was wrong and he immediately said of course we’ll look at it, you have extended warranty so everything will be covered. At this point the car has 62,000 and it’s already April of 2020. An hour later the service guy calls me and tells me they figured it out, I need a new transmission. I couldn’t believe it. He said there were tiny metal shards in my transmission and that’s what was causing all the noise. After two weeks of fighting with the extended warranty people and Toyota I finally got a new transmission. But!! That whole time I kept asking the gentleman to check my O-2 sensor’s because I had noticed that my mpg had gone WAY down, it was at 340/tank, then I was only getting 250/tank. Tf?? They never checked it out. Jesus. What is wrong with all the service places? I mean after everything I spent more than $29,000 on this damn car. But even as shitty as it is, I’ll keep him. He’s a trooper, making it through the rough times we have and not getting the regular upkeep he needs.
But there’s also the fact that the tires are probably the most expensive thing to keep up. My car only takes 225/50R18 95V. Those are expensive as hell.
I bought a new 2019 Toyota C-HR was very happy because it was my first new car. I’m a single mother and I didn’t want the hassle to have any car problems. I even bought the maintenance package with my purchase so I will take it to dealer for maintenance. I heard a sound and notified the dealer about it but was told it would be extra just to check it. I couldn’t afford it. I was told by a friend that it sounded like the wheel bearing that I needed to replace it. The wheel bearing was $290 it took me a while to come up with the money. After I bought it I was told by the person that was replacing it that it wasn’t the wheel bearing that it was the transmission. By then I was out of warranty now I have to pay for a car that doesn’t work and i don’t have the money to fix it. I don’t know what to do now.
Bought a 2018 C-HR dealer certified with 10K in 2018. At 63K the transmission started making a loud whining noise that sounds like a turbine engine under the hood. The transmission has an issue. If you run it with the front wheels off the ground where you can stand beside it, it is extremely loud and the sound changes with the wheel speed, not engine speed. Mfg warranty ends at 60K. Most of the failures I have read about on the internet happen soon after 60K. I know Toyota is aware of this issue and they should be held responsible because it is extremely premature to have a transmission failure @ 60K. The fact that so many are failing at a similar mileage with the same complaint indicates this is either a design or assemble flaw. Either way Toyota should be held responsible since they are failing to stand behind their product voluntarily. It sounds like someone should start a class action suit.
My 2018 CH-R is making a whining/ humming noise when in motion. i have 89000 miles on it. I have had no issues up to this point, hope its not the transmission
2018 Toyota CHR. Transmission replaced at 70,000 miles. Now having battery drain issues where the vehicle won’t start and display screen resetting
I am thinking of buying c-hr am I wasting my money why with all these fault do toyota not do a recall and mend there reputation
2018 CHR, 63k miles and it needs a whole new transmission. Got the same humming noise with accelerating/reduced sound decelerating, almost like a motorcycle or lawn mower. I have found multiple instances of this occurring to others. No indicators or issues shifting except the sound. Had it serviced like clockwork and no accidents. Clearly a faulty transmission.
I have a 2018 CHR. Bought brand new in July 2017. No issues but I’m concerned about all these people talking about the transmission going bad. I think I’m gonna trade it off. The shitty thing is, I paid cash for it and don’t have a car payment but if I trade it off I will have a car payment. If Toyota is getting complaints about transmission going bad why won’t they issue a recall?
I have owned toyota for a while now and its doing fine, the sleek design of CH-R is popular amongst the peers. the only issue i am having after 120000 miles that i do not have any issues. i am so concerned
my 2021 toyota ch-r suddenly surge while i was parking on my work garage..i crashed forward & backward rearending another car..until it finally stop and crashed the wall..I didn’t sustain any serious injury but i am so traumatized now everytime i drive to work and park ..My car got totalled which had caused a lot of financial stress with my current car loan i have with them & i will never trust toyota again..
Has anyone had the leather on the seats flake?
Never had one problem in 60,000 miles it’s a good car
Never had one problem in 60,000 miles
I bought a 2018 Toyota CH-R at the end of June 2020 in Texas and drove it home to Georgia. I took it for service right after the warranty expired, because of mileage, September 16, 2020. I paid for an oil change and right after the service, the car started being very sluggish to start and sometimes wouldn’t start unless I waited a few minutes. The car finally died around Thanksgiving. A mechanic stopped by the house and jumped the car and I was able to get it over to an Auto Zone. One of the techs put in a new battery, but because it wasn’t ‘re-set’, I began having a lot of issues with various warning lights going off and the steering wheel jerking away from me as I was trying to turn the corner. I pulled off the highway and into a gas station at one point and the car completely died. Then about an hour later when someone tried to help me with the car, the car mysteriously started again, but a few minutes into driving it home, all the warning lights went off again. Of course, the warning lights ultimately said to take the car to the dealership. I took it on Dec. 12, 2020 and they said they re-set it. As I was driving away from the dealership, the steering jerked from me again and I turned right around and they ‘re-set’ everything for me again. It started and drove fine until Saturday, Dec. 26, 2020. I went to vote and when I drove back home, the steering wheel jerked from me as I was driving into the driveway. I turned the car off and as I walked to my mailbox, I tried to lock it with the key fob and nothing happened. I went and tried to use the electric lock on the door and nothing happened. I got inside the car and noticed that everything was black. I locked the door manually, finished taking my things in the house and then came out to see about the car. I had to manually open the car door and there were still no lights. Then, I sat for a few minutes and tried it again, this time it started, but every warning light was on advising me to take it to the dealer. I’ve set up an appointment for tomorrow (12/29)and I’ve called and filed a complaint with Toyota. The battery and electrical system should not be dying every few days or weeks. The steering is not safe when it jerks away. Right after it does that a warning message appears saying that the power steering is not working and the electrical is not connected. I do not have a reliable car. I never know if it will leave me stranded.
I purchased my 2018 Toyota CHR in November 2017. Due to commuting about 100 miles/day due to where I lived in comparison to where I worked, I accumulated miles on the car. Out of nowhere, after reaching over 100,000 miles, the car began to make this humming noise…increasing with acceleration and decreasing with deceleration. When I told the Toyota dealership what was happening, they diagnosed it as it being my left front wheel bearing. Of course, I had it replaced and guess what? The noise was still there!! I’m going to take it back to see what story they cook up in comparison to what they’ve told other CHR owners. I think it’s really sad that Toyota knows there’s an issue with these CVT transmissions in this particular crossover and they are refusing to issue a recall. I have another 3 years to pay on this car so if I have the transmission replaced, the question is will it last? Even with trading it in for another vehicle, I’m running the risk of eating negative equity due to the amount of what I owe on this vehicle…it’s time for Toyota to take accountability and do something about this massive issue that is not only impacting loyal customers but is now causing damage to their reputation for making available to those customers safe and reliable vehicles.
I bought my CHR with 9k miles on it. I have brought it with a recording of the engine sounding more like a broken down lawn mower than what my car 1st sounded like. Here’s a shocker! They couldn’t duplicate! Nor could they duplicate the noise I constantly hear that most people hear when their windows are down- that helicopter type of sound. It’s coming from my tires! They can’t figure it out or have any idea what the noise I’m talking about is. At high speeds it feels as though I’ve lost wheel weights and my tires have become completely unbalanced vibrating ridiculously.
I have had the SAME issue with the emergency lights. I have had periods of them all just freakishly coming on at once while I’m very inconveniently ALONE at 3am on the side of the Rx. I’m disabled and didn’t buy a nearly new car to be sitting on the side of the road afraid of what will happen next. I have had the master warning light come on for the 2nd time now. The 1st time although I have rental car coverage I was told I had a almost 4 week wait to get an appointment with a “ Master Technician “. Someone please tell me what the hell the rest of the technicians are?!?! Should they all not be “ Master Technicians? Why do you only get to see a “ Master Technician “ when your master warning light comes on? Perhaps if these “ Master Technicians “ worked on so many of the lengthy list of issues this car continues to rack up we wouldn’t have so many on going problems!!
To ad to all of the above my master warning light is on again, this time my emergency brake won’t engage which doesn’t seem to fit the recall where it won’t disengage.
Something is SERIOUSLY WRONG with the way this car is put together and I’m tired of wasting my time at the dealer if I can even get an appointment and am not left to just drive a car with a master warning light on when I in fact have rental coverage! This was my first Toyota purchase and to be honest although I NEVER thought I’d say this I’d sooner go back to Ford before another Toyota. As I recall this car is not the 1st car Toyota has had severely dangerous, possibly life threatening braking issues with. Something needs to be done, someone needs to be healed accountable.
This all before, I even begin to touch on the fact that my rear brakes and rotors had to be replaced at 34k. That should never be and now my front brakes seem to be a problem!
To continue to list the times and issues I have had with this car would just waste more of my time than has already been wasted in this piece of trash!
My 2018 Toyota CHR is having electrical/battery issues – less than 30,000 miles and something within the car is draining the battery overnight.
My car started humming keep get worse now at 125000 miles my transmission went out the electrical parking break malfunction had it tow to dealership cost me $100 to be told nothing was wrong went through 3 headlight on driver said and 2 on passenger said headlight cost $65 each wheel bearing replaced 2 battery
I got my CHR in May 2017 BRAND NEW and it’s been working fine until now I have this loud humming noise that is getting louder, and was informed by Toyota that it is my transmission it would be $10000 to fix and 5000 if I go to a company that they suggest…the car is only 2 1/2 years with 60,000 miles out of warranty and I’m stuck with a problem!
My 2018 Toyota CH-R had battery replaced in 2/2020 due to failing test, but was under warranty. Back for oil change 8/2020 and battery is failing the test again. Has anyone else been having battery issues??
2018 Toyota CHR…..have had all maintenance and inspections, etc. as recommended by Toyota. I recently took it to the dealership because the car started sounding strange when accelerating and decelerating. The car has 76,000 miles on it (highway miles- not a lot of starting a stopping…..). The dealership said it was my water pump so I forked out over $650 for a new water pump. Got in the car and it sounded the same. Took the car back in the next day and upon further inspection they said I need a new transmission. Quoted me $9500!!!!!!!!! i told them that is ridiculous….that my car has been maintained by Toyota (I have the Toyota care package) and has had no reported problems and now all of the sudden, without warning my entire transmission is faulty??? The dealership agreed it is a bad situation and told me to please give them a couple of days to contact Toyota to see what they can do for me. I am awaiting a call from them.
I leased a 2018 CHR in November of 2018. I have spent more time at the dealership than the employees. I have written letters, I have complained and they sent some “professional technician from Boston and they all think I’m nuts. I wrote corporate and they had their legal team send me a letter saying none of my service records state there was ever a concern with vibration or grinding. I’m assuming that they edited them. I definitely know I mentioned this “minor” issue.
I did’t ask for money, or a new car…. I wanted it fixed.
I do have medical issues and drive back and forth a ton to the hospital and kept telling the dealership that I did NOT feel safe. Isn’t that enough.
NO – – vibration, grinding, they could not find anything wrong with the car.
I have until October to decide whether I want to turn it in, get a new different Toyota or go elsewhere – – I will be going to elsewhere.
2018 ch-r sounds like a helicopter 22000 miles has anyone else had this problem
My car radar is not working suddenly
I purchased my 2018 CH-R on July 2017 and by December 2017 my car was in the toyota shop due to the same problem. I paid out of pocket $300 because they told me rats ate the cables of my car. Fine, by January of 2018 I was back in the toyota shop this time they said the samething about the rats but they would fix it since I was there not even a month ago. July 2018 I was driving and all the lights came back on, I went back to the toyota shop and they said it was something with the computer. They told me this problem was fixed. Well a year later and Im still having the same problems on random weeks/months specially when it rains or snow. I would be driving fine and the lights automatically come on which is concerning because I dont know if its something serious but to this point I just keep driving it and hoping these lights would turn off on their own a few days later like it happens all the time. It’s about to be three years and my car only has 6,000 miles because I am afraid of using it.
my 2018 Toyota CHR is having electrical/ battery issues – I have been without a car now 3 times and now I have to pay to replace a battery $450 on a car that is a 2018. I am told that a battery is a consumable item and this is normal. I don’t feel it is. the car has constant error messages and has had them since the beginning. Toyota is not taking responsibility for this. Help please!!