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The market is overflowing with compact SUV models, but the 2018 Mazda CX-5 is one that continues to stand out. It features a unique style and lots of upgraded technology. Even the automaker claims that the latest model provides a “new level of refinement.” Research shows that the CX-5 provides a lot of things, but mainly defects. From the electrical system to the engine and powertrain, this SUV can’t seem to get its act together.
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NHTSA Complaints for the 2018 Mazda CX-5
| Complaint Category | Number of Complaints |
|---|---|
| Engine | |
| Service Brakes | |
| Unknown Or Other | |
| Power Train | |
| Fuel System, Gasoline | |
| Electrical System | |
| Structure:body | |
| Fuel/propulsion System | |
| Vehicle Speed Control | |
| Air Bags |
Problems with the Electrical System
With a highly-calibrated electrical system in place, the ride can be enjoyable and even entertaining. On the other hand, a car with a defective electrical system creates headaches that no one wants to deal with. That’s exactly what is found with the 2018 Mazda CX-5.
One Edmunds review states, “I own the 2.5L Turbo version Grand Touring Signature and NOTHING on this car works properly like you would expect. The technology in this car is like throwback Thursdays 4 years ago. I had almost 3 crashes because the radar cruise failed and i had to punch the brakes and nearly missed the car in front. The rain sensors in the windshield sometimes work, sometimes they don’t. Automatic High beams, sometimes work, mostly they don’t. I have videos of all my complaints and my Mazda service technician says stuff like. These things never work right.And i also learned and that’s important that Mazda will not like other car companies send out engineers to dealerships once a quarter. Mazda doesn’t. You are on your own. Heat doesn’t work as expected, heated steering wheel is heated only half, android integration is not working properly. If you plug in 2 phones in the front jack you loose on board navigation. HUD vanishes with sunglasses, Engine when cold sounds like a diesel engine. So if you are looking for a car which will bring you from A to be with decent mileage but with NO frills it’s an okay car.if you looking for a comfy ride with a nice tech package which works, this is not it. Its infuriating. I rented a RAV4 last weekend to go on a trip and it was much better even though it was 10K less. Engine not as nice but everything worked.”
The company seems to be drowning in electrical complaints. Among all of the manufacturer communications, nearly 60 of them are related to the components in this system. Each one expresses something else that seems to go wrong with the CX-5. While they might seem like small nuisances, it starts to add up when nothing seems to work right. Take Service Bulletin #SA-031-19 for example. It expresses that the clock time might be incorrect because of a GPS Sync setting. This has to be annoying when the owner simply wants to know what time it is. Having the correct clock time goes beyond refinement, it’s a basic requirement that was perfected many decades ago. Why is it then that Mazda can’t seem to figure it out.
Here are some actual complaints logged with the NHTSA about the 2018 Mazda CX-5 Electrical Problems
ON TWO SEPARATE OCCASIONS IN THE LAST MONTH, DURING KEY ON/STARTUP/INITIALIZATION, I WILL GET AN ADAPTIVE CRUISE CONTROL/AEB/LANE KEEPING SYSTEM FAILURE. THIS IS DUE TO A FAULT IN THE CAMERA MODULE. ADAPTIVE CRUISE CONTROL STILL WORKS ABOVE 20 MPH INDICATING THAT THE FAILURE IS IN THE CAMERA MODULE. FAILURE IS LATCHED FOR THE KEY CYCLE AND BUT WILL RECOVER AFTER A LONG KEY CYCLE. 1ST TIME THE FAILURE SET, IT WAS VERY WARM OUT SO I BELIEVED THIS WAS DUE TO AN OVERHEAT. THE SECOND TIME THE FAILURE SET THE TEMPERATURE WAS IN A NORMAL RANGE SO MY HYPOTHESIS IS WRONG. NO UNUSUAL SITUATION IS OCCURRING AT STARTUP EXCEPT THE FAILURE. HAVE NOT TAKEN TO THE DEALER YET.
Problems with the Transmission
When it comes to moving energy from the engine to the wheels, the powertrain is what makes it all happen. The main component of this system is the transmission. When this part isn’t functioning correctly, it becomes difficult to get a vehicle moving the way it should, which is precisely what happens with the CX-5.
An NHTSA complaint states, “The car tries to lunge forward immediately after coming to a complete stop. I always keep my foot on the brake when I come to an intersection or red light so it hasn’t yet caused an accident and the force of the braking action seems to be enough to keep it from lunging for the time being but you can feel it tugging wanting to move forward. An engine light recently came on the dashboard along with a transmission light and traction control light. I took it to local dealer and they replaced a transmission sensor but the car still wants to nudge forward after coming to a stop. The mileage is only 3,500.”
Mazda isn’t oblivious to powertrain issues. There was a massive recall issued, labeled 19V497000. It indicates that more than 250,000 vehicles have a powertrain control module with a software error that causes the engine to stall. The PCM needs to be reprogrammed to fix the problem. Between lunging forward and stalling, this powertrain can’t find a happy medium that allows customers to drive normally. It must look like a bucking bronco on the road.
Here are some actual complaints logged with the NHTSA about the 2018 Mazda CX-5 Transmission Problems
THIS VEHICLE KEEPS HAVING SOME KIND OF WHAT FEELS LIKE A WHEEL RESISTANCE ISSUE. NOT SURE IF IT IS SOMETHING HAPPENING IN THE DRIVE TRAIN OR TRANSMISSION. ALSO NOT SURE IF IT HAS ANYTHING TO DO WITH THE WAY THE VEHICLE STARTS EVERYDAY – THIS CAR OVER REVS ITSELF WHEN STARTED FIRST THING TICKING VERY LOUDLY, RATTLING , PINGING ALL KINDS OF DIFFERENT NOISES. IT IS TICKING SO LOUDLY BECAUSE IT IS OVER REVVING ITSELF AND THERE IS NO OIL THROUGHOUT THE ENGINE YET. EVEN AFTER IT STOPS OVER REVVING AFTER A FEW MINUTES THE CAR CONTINUES TO HAVE EXCESSIVE ENGINE NOISE THE SERVICE ADVISOR AT MARIN MAZDA INSISTS THAT THIS IS NORMAL FOR MAZDA’S TO SOUND LIKE THIS & IS OK. I DON’T BELIEVE HIM. THIS KIND OF START UP EVERYDAY IS GOING TO CAUSE PROBLEMS IN THIS ENGINE QUICKLY AND PREMATURE FAILURE OF THIS CARS ENGINE. MAZDA DEALERS ARE CONCEALING SOME DEFECT THAT IS CAUSING THIS CAR TO START LIKE THIS. THIS IS SOMETHING THAT SHOULD HAVE BEEN DISCLOSED TO THE CUSTOMERS BEFORE THEY SELL THIS CAR. BECAUSE IT DID NOT SOUND LIKE THIS WHEN I TEST DROVE IT. THAT IS BECAUSE THEY TAKE YOU INSIDE WHILE THE CAR IS WARMED UP SO YOU CAN’T HEAR IT. THAT IS CONCEALING THIS MAJOR ISSUE FROM THE CONSUMER. THIS IS MAZDA’S STANDARDS OF DOING BUSINESS. CONCEALING KNOWN DEFECTS OF THEIR VEHICLES THEN WHEN A CUSTOMER BRINGS THE VEHICLE IN FOR REPAIR THEY TELL THEM IT IS OPERATING AS IT WAS INTENDED TO BY THE MANUFACTURE. IF THIS IS CORRECT THEN THESE THINGS SHOULD HAVE BEEN PRINTED ON THE WINDOW STICKER ON THE CAR NOT CONCEALED AND NOT MENTIONED TO THE CUSTOMERS. THIS IS VERY DECEPTIVE FOR MAZDA
Problems with the Brakes
Stopping power is a must-have on any vehicle. Otherwise, the occupants are in danger. This is a system that was designed with the earliest automobiles, so there shouldn’t be any issues, but the CX-5 proves that even the main safety features can malfunction.
Another NHTSA user says, “While driving on a city street and there is a car stopped in front, I will start to brake lightly and then increase braking if needed. Three times the car has stopped itself with Mazda’s ‘Smart City Brake’ feature. I had space to stop in time, but the car’s SCB takes over and violently brakes the car to a stop and increases the chance of a rear end collision from a car following me. This has happened 3 times. Every time I had control and could stop in time and the vehicle’s algorithm says too close and stops the car violently, even if I am applying the brakes already. Unacceptable to have the SCB feature this sensitive, and should not brake more if the driver is already applying the brakes.”
While this complaint is related to the advanced driver system that applies the brakes, Mazda has acknowledged some basic troubles as well. Service Bulletin #04-002-19-3545 illustrates the various complaints faced by CX-5 owners and it outlines what the technician must do to repair each one. Among these complaints, you will see brake noises, judder and dragging. None of these should be occurring at all in the first place, let alone creating a bulletin on how a factory-trained technician should handle it. This just further proves the caliber of people working for Mazda, which helps understand where the breakdown is occurring.
Here are some actual complaints logged with the NHTSA about the 2018 Mazda CX-5 Brake Problems
TL* THE CONTACT OWNS A 2018 MAZDA CX5. THE CONTACT STATED THAT THE BRAKES MALFUNCTIONED AND THE VEHICLE CRASHED INTO ANOTHER PARKED VEHICLE. THE FRONT PASSENGER SIDE OF THE VEHICLE WAS DAMAGED. THE CONTACT WENT TO THE CHIROPRACTOR FOR TREATMENT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AWAY TO TOWING YARD AWAITING INSPECTION FROM THE INSURANCE COMPANY. THE DEALER AND THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE VEHICLE HAD A NHTSA CAMPAIGN NUMBER: 19V497000 (POWER TRAIN, ENGINE). THE FAILURE MILEAGE WAS UNKNOWN
THE SCBS (SMART CITY BRAKE SUPPORT) SYSTEM OVERREACTS TO OTHER VEHICLES AND FORCES MY VEHICLE TO STOP SUDDENLY (NOT SLOW DOWN) WHEN THERE IS SUFFICIENT DISTANCE FOR ME TO STOP OR THE VEHICLE IN FRONT IS TURNING AND NO THREAT. THIS OVERREACTION HAS NEARLY CAUSED FOUR ACCIDENTS IN WHICH THE SCBS FORCED THE CAR TO BRAKE AND THE VEHICLES BEHIND ME NEARLY HITTING MY CAR. RATHER THAN AVOIDING AN ACCIDENT, THE SYSTEM WILL CAUSES THEM IF IT WEREN’T FOR THE QUICK REACTIONS OF THE DRIVERS BEHIND ME.
PERSISTENT ISSUE WITH SMART CITY BREAK SYSTEMS MALFUNCTIONING CAUSING THE VEHICLE TO BREAK WITHOUT WARNING. SO FAR ONLY AT LOW SPEEDS BUT IT TRIGGERS A CHECK ENGINE LIGHT DUE TO ME PUSHING THE GAS WHILE THE CAR IS TRYING TO BREAK. WHEN I CAN GET TO A SPOT TO TURN THE ENGINE OFF, THEN BACK ON, THE WARNINGS GO AWAY. IT’S VERY UNSETTLING WHEN THIS HAPPENS AND FEELS LIKE AN ACCIDENT COULD OCCUR AT ANY MOMENT AS I CAN’T CONTROL THE SPEED OF THE VEHICLE WHEN THIS HAPPENS. SO FAR THIS HAS HAPPENED ON CITY STREETS AND ONCE WHILE DRIVING IN A CURVY COUNTRY ROAD. HAS OCCURRED AT LEAST 5 TIMES IN THE TWO WEEKS I’VE ONLY THE VEHICLE AND THE DEALERSHIP HAS NO IDEA WHAT IS WRONG. THEY REPLACED SOME PARTS BUT IT’S STILL HAPPENING.
Problems with the Engine
Finally, owners want to make sure that the engine in a vehicle isn’t just powerful, but also dependable. If it isn’t going to hold up to daily driving, the vehicle is going to create problems that most people don’t want to deal with.
That’s exactly what is shown in this NHTSA complaint. “Engine makes loud noises after driving and acts like it’s exhausted. This always happens when I park the car and get out of it. There is a slight burning smell (which I was told would wear off after the first couple hundred miles), but it’s still doing this. It’s like the engine over heated (which no indicator) and it needs to cool off. The smell is the most concerning part.”
Certainly, no one wants to deal with a car fire, which is precisely why these smells should be alarming. Among these issues, Mazda also talks about a reduction in power, rough idle and various noises in Service Bulletin #SA-022-19. In some situations, it appears that the problems could be related to a broken rocker arm or camshaft trigger wheel. With quality manufacturing, these concerns wouldn’t be occurring. It’s just one more way that Mazda proves it can’t live up to the level of refinement it boasts about.
Here are some actual complaints logged with the NHTSA about the 2018 Mazda CX-5 Engine Problems
VEHICLE WENT INTO LIMP MODE WHILE PASSING ON TWO LANE ROAD. CAUSE WAS DETERMINED TO BE WRONG LOGIC IN PCM FOR CYLINDER DEACTIVATION. THIS WRONG LOGIC CAUSED LOW OIL PRESSURE IN THE LIFTER DURING DEACTIVATION WHICH IN TURN CAUSED THE ROCKER ARM TO BECOME DISLODGED RENDERING THE ASSOCIATED VALVE INOPERABLE. THERE IS NO INDICATION TO THE DRIVER OF IF OR WHEN THIS HAPPENS. THE DRIVER IS THEN DRIVING THE CAR IN A VERY DANGEROUS STATE. THE PROBLEM ARISES WHEN THE THE RPMS BECOME ELEVATED TO AROUND 5000 RPMS AND ABOVE. AT THIS POINT THE COMPUTER SENSES TROUBLE WITH THAT CYLINDER DUE TO THE AIR FUEL RATIO NOT BEING CORRECT AND THROWS THE ENGINE INTO LIMP MODE. CREATING A VERY DANGEROUS SITUATION IF YOU ARE TRYING TO PASS OR AVOID SOMETHING WHERE YOU NEED THE ACCELERATION. EXTREMELY DANGEROUS!! WHEN I TOOK MY VEHICLE INTO MY DEALERSHIP THEY DISCOVERED THE MISFIRE ON CYLINDER #4 AND MAZDA HAD THEM REMOVE THE VALVE COVER AND INSPECT. UPON INSPECTION THEY FOUND A ROCKER ARM HAD FALLEN OFF . ACCORDING TO MAZDA MY CAR WAS THE 19TH THAT THEY HAD SEEN WITH THIS PROBLEM. MY CAR WAS IN THE SHOP IN OCT. OF 2018. BY THE TIME MY CAR WAS OUT OF THE SHOP THAT NUMBER HAD INCREASED TO 26. MAZDA SAID THE SOURCE OF THE PROBLEM WAS THE WRONG PCM PROGRAMMING. THEY STATED THEY HAVE 2 SUPPLIERS OF PCMS AND ONE OF THEIR SUPPLIERS WAS USING THE WRONG PROGRAM. TO FIX MY CAR THEY REPLACED THE ENGINE AND REFLASHED THE PCM TO THE CORRECT PROGRAM. I ASKED THE DEALERSHIP IF THEY WERE GOING TO REFLASH ALL OF THE VEHICLES ON THEIR LOT THAT HAVE THIS ENGINE AND THEY SAID THEY DID NOT HAVE PERMISSION FROM MAZDA TO DO THIS. I FEEL THEY SHOULD HAVE DONE THAT BECAUSE MAZDA ADMITTEDLY DOES NOT KNOW WHICH CARS HAVE THE WRONG PROGRAM AND A SIMPLE REFLASH OF ALL NEW VEHICLES WOULD FIX THIS SITUATION. THE NUMBER OF THESE BAD VEHICLES IS INCREASING AND MANY PEOPLE COULD BE IN DANGER. MAZDA SHOULD RECALL ASAP
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Complaint Data
| Category | Engine |
| Date | Mar 17, 2023 |
| State | CA |
| Description | After driving when I got off my car, I could smell something burned. I took my car a dealer shop, and they found the crack in a cylinder head. The cylinder head has been fixed, but I can still smell something is burning.. I am not sure it is totally fixed or not. |
| Category | Electrical System, Engine |
| Date | Mar 01, 2023 |
| State | CA |
| Description | 2023 02 28, 36410 miles - engine oil burning smell entering the cabin of the car, oil leaking from engine. No warning lights. Diagnosed by mazda dealer as a cracked cylinder head, will be repaired under warranty. Discovered service alert #sa-013/22 that applies to this defect. 2023 02 23, 36,389 miles - car in for an oil change under extended service program at mazda dealer. Dealer discovered the timing chain cover leaking, repaired under warranty. Owner also reported that information screen has been malfunctioning intermittantly. Dealer remarked that the screen does have problems, but that it is not covered by the warranty, and would need to be replaced within the next two years and would cost about 00. Upon vehicle pick-up, several warning lights went on, dealer reprogrammed the code system, test drove, pronounced the lights indicated nothing was wrong. 2022 08 17, 31,174 miles - fuel pump replaced under recall while car in for regular oil change covered by service contract. 2021 02 04, 17,629 miles - timing chain cover leaking, discovered by dealer while in for regular oil change, repaired under warranty. |
| Category | Forward Collision Avoidance: Warnings, Unknown Or Other |
| Date | Feb 26, 2023 |
| State | NY |
| Description | When I drive 100 to 150 fest the front camera blocked warning light come on. The only way to reset is to stop turn of car and restart, only to have it happen again and again. The main thing is when and if I can get into cruise control and I am on a major highway and have the cruise set unannounced the warning comes on and turns off the cruise control. If there is someone close they run up on me. I have had it back to the dealer and have called mazda, all they said was maybe the sun was setting it off, I guess I can only drive at night. The dealer had the car for over 2 weeks and did not fix it. I have recently discovered that if I keep the cruise control on it will not do it, it is very frustrating and now it is off warranty. |
| Category | Exterior Lighting |
| Date | Feb 01, 2023 |
| State | CA |
| Description | When driving at night or in diminished lighting, the headlights will turn on but the taillights do not. The taillights will only activate if the headlight switch is moved to the on position. When the headlights activate, it gives the driver the appearance of everything is operating as designed when in fact there are no taillights illuminated. |
| Category | Engine |
| Date | Jan 27, 2023 |
| State | MO |
| Description | Mechanic stated engine cylinder head oil hole leak. Seems to be manufacturer defects |
| Category | Unknown Or Other |
| Date | Jan 25, 2023 |
| State | TN |
| Description | We were driving down the highway in light to medium traffic. Weather was about 40 degrees, no rain. The moonroof suddenly exploded. It does not appear to have been hit by anything. Luckily the shade was drawn so glass didnt go inside the car. |
| Category | Electrical System |
| Date | Jan 04, 2023 |
| State | NC |
| Description | The informational screen will just start going "haywire"--someone described it as a "ghost touch!" it will change screens without warning, going through my saved contacts and calling or deleting them. Changing channels etc..---it is more than a nuisance, it can be a hazard! |
| Category | Engine |
| Date | Dec 31, 2022 |
| State | VA |
| Description | Cracked cylinder head, significant oil leaking, no engine lights. No past collisions in vehicles or indicator engine was running hot. Dealership reported they see no history of fault codes on vehicle computer. |
| Category | Engine |
| Date | Dec 29, 2022 |
| State | MA |
| Description | On 12/23 I was driving on the highway approaching exit 43 a-b on I-95 n and the engine oil light came on, I started monitoring the temperature of the car and it was holding steady, neither was it dropping nor was it overheating. I continued driving for a minute more, I am half mile away from home at this point and I smelled burning oil. I pulled the car over and opened up the hood, I turned on the flashlight on my phone and I could see oil on the engine floor. I called up mazda dealership near me and they were closed for the holidays so I left voicemails. After a couple of days of no answers, I was able to get through to someone and they said they'll take the car in however they can't guarantee if they will be able to even look at it until after the holiday, I speak to the service manager and mention that I have an upcoming trip out of state for christmas, they said they did not have any loaner cars available either. I got my car towed to the dealership anyways. Next day I get a phonecall from them stating that the oil pump and pressure was fine and they suspect it was the engine head that was causing the leak and that it would cost me 6000$ to fix it. Along with that I need to get my belt tensioner fixed which would be around 680$. The car's estimated value is about 12000$ and I am being asked to pay more than half its value after owning it for 4 years to fix something that was caused by wear and tear. I also did a little digging and I've found that my car falls under ones that have been identified by mazda to probably have a defective engine head. I am attaching the reports that I have discovered in my research with this submission. I am imploring for assistance in this matter as I cannot afford this expense and I would not like to part ways with something that has been reliable for the last 4+ years. Dealership- wellesley mazda |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Dec 28, 2022 |
| State | CA |
| Description | Automatic emergency brake comes on at random. Driving at medium speed, no cars in view, car brakes and dashboard displays emergency brake. Has not yet been inspected by a dealer because car is out of warranty. 2018 mazda cx5 with only 19,000 total miles driven. |
| Category | Engine, Fuel/propulsion System |
| Date | Nov 10, 2022 |
| State | PA |
| Description | After driving for approximately 1 minute, the vehicle approached a stop sign and car stalled and would not restart. When attempting to restart vehicle, engine was firing but not turning over. Attempted to jump start the vehicle with no success until vehicle was given throttle at which point it restarted. No lights were illuminated prior to the incident, but when the vehicle stalled the battery light and check engine light illuminated. |
| Category | Service Brakes |
| Date | Oct 26, 2022 |
| State | NJ |
| Description | Calipers sticking causing brakes to wear down every 3 months. |
| Category | Fuel System, Gasoline |
| Date | Oct 24, 2022 |
| State | NJ |
| Description | The contact owns a 2018 mazda cx-5. The contact stated that while in a parking lot, the vehicle failed to accelerate upon depression of the accelerator pedal. The fuel warning light was illuminated. The contact was able to drive the vehicle to the residence; however, the fuel gauge was fluctuating. The contact then received notification of nhtsa campaign number: 21v875000 (fuel system, gasoline) however, the part for the recall repair was unavailable. After months of calling the manufacturer, the contact was given an appointment and had the recall repair performed at the dealer. Upon return of the vehicle, the contact stated that the failure persisted. The contact was then informed by the dealer that two additional unknown parts were defective and were not covered under the recall. The contact repeatedly called the manufacturer for assistance and was informed that the vehicle was no longer under warranty and had to be repaired out of pocket. The vehicle had yet to be repaired. The failure mileage was 33,000. |
| Category | Engine |
| Date | Sep 30, 2022 |
| State | CA |
| Description | What component or system failed or malfunctioned, and is it available for inspection upon request? Engine heads cracked how was your safety or the safety of others put at risk? Smoke from engine bay and fumes entering cabin via ac vents. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Inspected by mazda dealer and confirmed defective header from manufacture. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lamps, burning smell burning oil smoke from engine bay. Smoke order enters cabin via ac vents odor very strong. Appeared at 28,000 odometer mileage. |
| Category | Air Bags |
| Date | Sep 29, 2022 |
| State | TX |
| Description | The contact owns a 2018 mazda cx-5. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was diagnosed by her husband with a dtc code reader that the passenger's side air bag sensor was faulty and the passenger's side air bag needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,000. |
| Category | Electrical System |
| Date | Sep 17, 2022 |
| State | TX |
| Description | The entertainment system the screen goes crazy change station by itself make calls by himself and then goes black an the back camera doesn't work it's a very high destruction issue we need to reset it and works for a while then happen again thank you |
| Category | Engine |
| Date | Sep 12, 2022 |
| State | MI |
| Description | The contact owns a 2018 mazda cx-5. The contact stated that while driving at an undisclosed speed, a burning odor was detected with smoke coming from underneath the hood. The vehicle was taken to the dealer where it was diagnosed with a cracked engine block. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the vin. The failure mileage was approximately 125,000. |
| Category | Fuel System, Gasoline |
| Date | Sep 12, 2022 |
| State | AL |
| Description | The contact owns a 2018 mazda cx-5. The contact received notification of nhtsa campaign number: 21v875000 (fuel system, gasoline). The dealer had been notified about the recall and confirmed that parts were not yet available. The contact was initially informed that the parts would be available by springtime. The contact called back a few months later and was informed that the parts remained unavailable. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Engine, Power Train |
| Date | Sep 07, 2022 |
| State | IL |
| Description | Hello, I am writing to you for a possible failure post update to the software as specified in recall 19v-497 dated 09/06/2022 found on the manufacturer's recall website (https://www. Mazdarecallinfo. Com/). The status is marked as closed. However, I faced the exact problem yesterday as described in the safety risk section of the recall details on their website (summary section on nhtsa website). Below is my best attempt to describe my event: event: I made a stop at a red light. As it turned green, I accelerated and the engine shut off/stalled. I pushed the engine stop button, switched gear to "p", and the car won't start at all. I was also not able to press the brake or accelerator. I was not able to move the gearstick. Safety risk: my car stalled in the middle of the road. It was a busy junction. If this occurred on a highway, it is possible this may lead to serious injuries or death. After-events: I got the car towed to the dealership where I was told by the service crew that the car worked fine. I was sent a video of multipoint inspection with recommended additional services, a business that I understand. However, they were not able to identify the cause of the engine stall. I decided to check recall information and found this recall (19v-497) with status as closed. But this is the exact problem I faced yesterday. Therefore, either/some/all of the below cases are possible: 1. The status is marked incorrectly as closed 2. The date of recall on the website is misleading; this recall was placed 06/27/2019. 3. My service did not actually service the recall (I service my car every 5000 miles) 4. The recall failed to resolve the engine stall issue. 5. Issue may not be related to failure of this recall remediation; meaning, service did not perform a root-cause inspection of the problem itself. This message is intended to keep you informed in case point (4) holds true. |
| Category | Engine, Power Train |
| Date | Aug 31, 2022 |
| State | KS |
| Description | Oil leak from a cracked cylinder head, common issue seen |
| Category | Electrical System |
| Date | Aug 29, 2022 |
| State | CA |
| Description | The mazda infotainment system has a problem that is known to the manufacturer and many vehicle owners. It is called "ghost touch" where the touch screen malfunctions and registers an input that is not actually made. The touch screen is not touched, but the infotainment system still reacts and changes inputs, adjusts volume, and performs other actions. This has been a major safety risk for me and my family on several occasions. On several occasions, the infotainment system will be set at a reasonable volume playing music or a radio station or sometimes even off or muted. The "ghost touch" occurred and changed the volume input of the navigation system (which was not being used) to the maximum level. The car then announces that "navigation will be at this volume." the voice is extremely loud and is completely unexpected. This stated the driver and has almost caused accidents on at least three occasions. It is the equivalent of someone blasting an airhorn in your ear while you are driving. It is shocking and can cause accidents. This problem is known to the dealer and manufacturer. I have taken the vehicle for service of this issue as recently as august 23, 2022. The dealer knows the issue happens with many of its vehicles. They refuse to fix the issue in my car without charging me extraordinary amounts of money because it is out of the full warranty. The car has 44,000 miles and is a 2018 model purchased new in february 2018. They are aware that it is a critical safety issue, but they will not fix it. They have issued a recall for the same issue on another vehicle, but not on mine. This malfunction happens without warning. Again, the dealer and manufacturer are well aware of the issue, but they refuse to fix it even though it is a critical safety issue and it is covered under the implied warranty of the vehicle. |
| Category | Power Train |
| Date | Aug 21, 2022 |
| State | NY |
| Description | Vehicle was brought to dealership for a fuel pump safety recall. I was advised that the belt tightener was leaking and was in urgent need of replacement. Failure of the belt tightener would result in drive train belts loosening with an impact on operation of the vehicle. The car is 4 years old and has less than 12,000 miles on it. Belt tighteners are normally designed to last 75,000+ miles, suggesting a possible defect in this case. |
| Category | Electrical System, Engine, Power Train |
| Date | Aug 11, 2022 |
| State | IL |
| Description | Driving on highway going 70-75 mph, all of a sudden car starts to stall, check engine light lights up informing me keyless, power steering, vehicle system, smart brake malfunction. I almost crashed as I was on I-55 heading to downtown chicago. My girlfriend and I could have died. |
| Category | Service Brakes |
| Date | Aug 11, 2022 |
| State | NY |
| Description | I had my brakes replaced and when they reactivated the parking brake, it's only working on one side of the car. The mechanic informed me that the car has a faulty actuator and this is a very common problem with my car. |
| Category | Forward Collision Avoidance: Warnings, Vehicle Speed Control |
| Date | Aug 02, 2022 |
| State | NJ |
| Description | Unknown my vehicle stalls while I'm driving. My rpm tends to stay at one number when this happens. I was nearly struck by a vehicle while trying to merge onto the highway. This is very dangerous. There's also I light that comes on my dashboard that seems to be indicating an accident or something of that sort. |
| Category | Fuel System, Gasoline |
| Date | Jul 25, 2022 |
| State | NY |
| Description | The contact owns a 2018 mazda cx-5. The contact received notification of nhtsa campaign number: 21v875000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Electrical System, Unknown Or Other |
| Date | Jul 24, 2022 |
| State | KS |
| Description | The parking break is getting stuck and we are unable to release it. We have gone to various mazda showrooms and service centers but no one have been able to find the issue. We are scared that on the highways the car can malfunction. The parking break warning sign comes on on its own even when the vehicle is moving which is a big concern for us while driving. When I searched for this issue online, I can see few articles where different models of mazda has same issue and they recalled those vehicles. Mazda service center people after charging me for the issue, suggested not to use parking brake, even I don't use that it gets on by itself. There is a warning symbol. It is available for inspection when requested. Electronic parking brake component is not working. Multiple mazda showroom people confirmed this and none of them can fix this. |
| Category | Engine, Fuel/propulsion System |
| Date | Jul 22, 2022 |
| State | IN |
| Description | Magna motors in evansville, indiana is refusing to address the fuel pump recall on my 2018 mazda cx-5. They claim there are no parts to fix it so they cant help me. My vehicle doesnt start half the time and they refuse to provide a loaner until mine is fixed. There has to be something they can do. |
| Category | Unknown Or Other |
| Date | Jul 20, 2022 |
| State | PA |
| Description | The vehicle sometimes doesn't start. Usually it needs to sit about 30 minutes after being turned off before it starts again, but there is no guarantee that it will start again after that. I had this taken to the mazda dealer twice to be repaired; neither time have the repairs worked. More recently, the car still refused to start after two and a half hours of being turned off in the parking lot. I turned off the air conditioning system and this allowed the car to start on this occasion. However, the car was still struggling to stay on when I was stopped at red lights on my trip driving the car home. This car's problem is worsening. I keep trying to get the mazda dealer to fix the recall, but they have not returned my calls. Can you please ask them to fix my car or buy it back from me? Thank you. |
| Category | Fuel/propulsion System |
| Date | Jul 18, 2022 |
| State | NY |
| Description | Fuel pump. The mechanics at the mazda dealership brushed me off when I brought up the open recall on my vehicle. However, according to them it is a "preliminary recall," the mechanic said it wasn't an "open recall." this is my first vehicle and I stupidly put my trust into the mechanic and believed his words. I am not well-versed in vehicles but after extensive research, asking a friend, and referring to a vpc agent who deals with recalls on vehicles; it turns out there is no such thing as a preliminary recall outside of mazda's definition. I told the mechanic it was an open recall and that I need to ship the vehicle to hawaii and the shipping company can refuse service if there is an open recall. The mechanic still brushed me off and talked to me as if I was dumb because I couldn't understand what he was saying. He continued to say they don't have the parts regardless and said "no one does." I didn't press the issue because I assumed they knew better than I. It seems as if mazda is refusing to work on, look at, or even hear about the fuel pump recall. |
| Category | Fuel System, Gasoline |
| Date | Jul 13, 2022 |
| State | FL |
| Description | The contact owns a 2018 mazda cx-5. The contact received notification of nhtsa campaign number 21v875000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the vehicle would not immediately start. Additionally, while driving at an undisclosed speed, the check engine warning light remained illuminated before the vehicle became inoperable. The failure mileage was 37,000. Vin tool confirms parts not available. |
| Category | Engine, Fuel System, Gasoline |
| Date | Jul 06, 2022 |
| State | FL |
| Description | The contact owns a 2018 mazda cx-5. The contact received notification of nhtsa campaign number: 21v875000 (fuel system, gasoline) in january of 2022 however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the engine was not stable while driving under 30 mph. There was no warning light illuminated. The vehicle was taken to the dealer who stated that there was no failure and that the issue was normal. The manufacturer was notified of the failure and a case was opened. The contact stated that she had an arbitration hearing with the manufacturer. The manufacturer was contacted and confirmed that the parts were not available. The approximate failure mileage was 17,000. Vin tool confirms parts not available. |
| Category | Electrical System, Unknown Or Other, Vehicle Speed Control |
| Date | Jun 21, 2022 |
| State | CA |
| Description | Module in the the car sofi and radio stop working at times car slow acceleration from stop to move |
| Category | Electrical System |
| Date | Jun 09, 2022 |
| State | NJ |
| Description | Infotainment system/radio: radio stations start changing by itself while loudly beeping constantly while I drive. I lose total control of the infotainment system. It becomes possessed. The infotainment system automatically starts moving to different screens and tries to delete stations. Very unsafe. I've seen reports of this happening on other mazda vehicles and other models were recalled for it. Considered a "ghost touch." this was an actual recall on another mazda model. Https://static. Nhtsa. Gov/odi/tsbs/2019/mc-10164268-0001. Pdf the problem is wider than that: complaints from other mazda owners: https://www. Reddit. Com/r/cx5/comments/mu0682/advice_on_2018_cx5_touring_multimedia_display/ https://www. Bbc. Com/news/technology-60333765 |
| Category | Fuel System, Gasoline |
| Date | Jun 03, 2022 |
| State | GA |
| Description | The contact owns a 2018 mazda cx-5. The contact received notification of nhtsa campaign number: 21v875000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Engine, Unknown Or Other |
| Date | May 28, 2022 |
| State | FL |
| Description | My wife was pulling into a parking place today with her foot on the brake when the car suddenly accelerated, causing it to jump a curb and come to a stop over two large shrubs, which saved her from entering a busy highway and colliding with another car. This caused damage to the front end of the car and wheel wells. She told me she absolutely did not have her foot on the accelerator at the time. The cruse control was off and the driver's side floor mat was not out of position. She was not injured and the air bags did not go off. We have not yet taken this vehicle in for inspection of this defect. It is in the repair shop right now for body work. Our insurance company has been notified. My wife did not report any warning lights. The vehicle is available for inspection. Prior to this episode, I have noticed that at low speeds, the car tends to "surge" with slight pressure on the accelerator but we did not report that to the dealer. |
| Category | Fuel System, Gasoline |
| Date | May 27, 2022 |
| State | WI |
| Description | The contact owns a 2018 mazda cx-5. The contact received notification of nhtsa campaign number: 21v875000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated while driving approximately 10-15 mph, the vehicle started hesitating. There was no warning light illuminated. The contact depressed the accelerator pedal and was able to continue driving. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that though the remedy parts were not yet available, they would put her name on the waiting list. The vehicle was not diagnosed or repaired. The failure mileage was approximately 82,000. Vin tool confirms parts not available. |
| Category | Fuel System, Gasoline |
| Date | May 23, 2022 |
| State | FL |
| Description | The contact owns a 2018 mazda cx-5. The contact received notification of nhtsa campaign number: 21v875000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle experienced rough idling with the check engine warning light illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The dealer informed the contact that he needed to pay out-of-pocket for a diagnostic test. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000. Vin tool confirms parts not available. |
| Category | Engine |
| Date | Apr 27, 2022 |
| State | VT |
| Description | 2018 mazda cx5 with 62000 has an oil leak coming from what the mazda dealership in barre vt say it is the cylinder head and gasket have gone faulty for a repair price of ,191 and that this is a known issue. I had no lights letting me know of an oil leak, the only way I knew it was leaking was because I smelled burnt oil and then looked under the car to see the drops from the leak. My complaint is if mazda corporation knows its a known issue and know it can cause a fire why does it not issue a recall. An engine should not be having faulty cylinder and gaskets at only 62,000 miles. |
| Category | Fuel System, Gasoline |
| Date | Apr 18, 2022 |
| State | NC |
| Description | The contact owns a 2018 mazda cx-5. The contact received notification of nhtsa campaign number: 21v875000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts are not available. |
| Category | Fuel System, Gasoline:delivery:fuel Pump |
| Date | Apr 15, 2022 |
| State | WA |
| Description | 2018 mazda cx-5. Consumer writes regarding fuel pump recall on vehicle. The consumer stated the manufacturer exceeded a reasonable amount of time finding a remedy for the fuel pump recall. |
| Category | Fuel/propulsion System |
| Date | Apr 14, 2022 |
| State | MA |
| Description | Follow up! I originally posted I thought this was an engine issue. However, after reading about the huge recall with mazda due to a faulty denso fuel pump I quickly realized this is 100% issue. This causes my car to stall on the highway and stop accelerating at 65mph. Huge safety issue! Many other car dealers have been hit with too. However, my vin is not part of the recall. There are claims on court docs there are more vehicles part of this recall than what mazda is owning up to. I find it hard to believe I am the only one. Mazda pony up and do the right thing for your consumers. |
| Category | Fuel System, Gasoline |
| Date | Mar 28, 2022 |
| State | TX |
| Description | The contact owns a 2018 mazda cx-5. The contact received notification of nhtsa campaign number: 21v875000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact was advised to try again in july or august. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the part to do the recall repair would not be available until the summer of 2022. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control:software, Vehicle Speed Control:cables |
| Date | Mar 16, 2022 |
| State | IN |
| Description | The contact owns a 2018 mazda cx-5. The contact stated that while driving at various speeds with the cruise control and the auto distance features activated, the vehicle would not accelerate while depressing the accelerator pedal. On several occasions while attempting to accelerate overtake a second vehicle, the speed suddenly decelerated instead. After turning off and restarting the vehicle, the vehicle operated as designed. During the failure, the automatic braking and back over prevention camera was displayed. No further information was available. The vehicle was taken to the local dealer who performed a software update and later replaced the throttle body however, the failure recurred. The manufacturer was not yet notified of the failure. The failure mileage was 15,154. |
| Category | Engine, Service Brakes |
| Date | Feb 16, 2022 |
| State | NC |
| Description | The engine has a massive oil leak that seems to be more common than mazda will admit. The safety-related issue is the oil pours out like pancake syrup which can be bad for other drivers, the environment and cause road asphalt to break down at a rapid pace. I also don't have a warranty. When I consulted mazda all they wanted to do is charge me ,000 for a new engine from all the research I found on the internet. This is a problem that is affecting many people because when you only have one vehicle and have no way to make money. Most people will just keep adding oil to keep it going. Many customers are left with a car payment with no way out and a car they can't really drive other than short distances. Something needs to be done to hold them accountable for this common problem. I don't know anyone that can afford a $ 40,000-yard brick. If we can hold big pharma accountable why not vehicle manufactories. |
| Category | Fuel System, Gasoline |
| Date | Feb 15, 2022 |
| State | TX |
| Description | The contact owns a 2018 mazda cx-5. The contact received notification of nhtsa campaign number: 21v875000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts are not available. |
| Category | Engine, Fuel/propulsion System |
| Date | Feb 10, 2022 |
| State | MA |
| Description | There is no recall on this which is a huge safety issue. This has happened to me on highway several times and mazda will not do anything about it. Very dangerous when you are going 65 on a highway! Tsb number 01-007/19- misfire p0304- of 4th cylinder. Recommendation to replace main silencer due to condensation accumulation in the exhaust baffle. Please search the tsb and misfire code I provided to learn more about it. If you are out of warranty. You are out of luck with mazda. I will take upon myself to educate others where mazda could careless to correct this or let the public now. |
| Category | Service Brakes |
| Date | Feb 10, 2022 |
| State | OH |
| Description | Brakes failed when at complete stop car lurched forward about 2 car lengths |
| Category | Service Brakes |
| Date | Feb 10, 2022 |
| State | OH |
| Description | Car has 38000 miles and the caliber needed replaced yesterday. Brakes started grinding a day before that slightly in the morning by the time I got off work and drove home it was so loud I was terrified to break at all. Mechanic said he's not seen calipers seize up like that in a newer model car. |
| Category | Engine, Power Train |
| Date | Feb 03, 2022 |
| State | CA |
| Description | While driving, my car has stopped two times. First time I crashed on the side of road causing all of my tires and rim busted and had to replace all of them. I had no idea what was going on. Second time I was taking kids to school where can just stopped in the middle of road and restarted. Recently it was smelling so I took it to dealer where they said its one of the cylinder and its not safe to drive so they replaced it as its under warranty. While my car is been with mazda dealer I have been using their loaner car. But then received this letter of safety recall on similar issue I had in the past and I have been trying to contact mazda but no success. No email, chat or phone call response. I do not feel safe to drive this car which I bought in 2018, its been having lot of engine related issues. And I do not feel safe to drive this car with my kids in it. I have requested dealer to let me keep the loner car until they fix safety recall issue. And I am trying to contact mazda but no response please help. |
| Category | Fuel System, Gasoline |
| Date | Feb 03, 2022 |
| State | CO |
| Description | The contact owns a 2018 mazda cx-5. The contact stated that while driving at approximately 30 mph, the accelerator pedal and the brake pedal failed to respond when depressed, and the vehicle stalled. There were no warning lights illuminated. The contact received a recall notification for nhtsa campaign number: 21v875000 (fuel system, gasoline). The contact contacted an independent mechanic who informed her that the fuel pump had failed. The contact notified the local dealer of the failure, but the vehicle was not diagnosed nor repaired. The contact notified a second dealer; mcdonald mazda south (6100 s broadway, littleton, co 80121) but the vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the parts for the recall repair would not be available until summer 2022. The failure mileage was approximately 53,000. Vin tool confirms parts not available. |
| Category | Fuel/propulsion System |
| Date | Jan 29, 2022 |
| State | CO |
| Description | Neither you nor mazda has notified me about the current recall with the fuel pump. I've heard about it months ago from web sites that aren't supposed to notify me. Both you and mazda have never notified me. Mazda was supposed to send out notices to the car owners 3 weeks ago. Why aren't I hearing about this? |
| Category | Fuel System, Gasoline |
| Date | Jan 24, 2022 |
| State | CA |
| Description | The contact owns a 2018 mazda cx-5. The contact stated that while driving at approximately 20-30 mph, the vehicle stalled. The contact was able to restart the vehicle. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact later received notification of nhtsa campaign number: 21v875000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The failure mileage was unavailable. |
| Category | Fuel System, Gasoline |
| Date | Jan 24, 2022 |
| State | CA |
| Description | The contact owns a 2018 mazda cx-5. The contact received a recall notification for nhtsa campaign number: 21v875000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts are not available. |
| Category | Fuel System, Gasoline |
| Date | Jan 20, 2022 |
| State | NY |
| Description | The contact owns a 2018 mazda cx-5. The contact stated that on two separate occasions, the vehicle stalled with several unknown warning lights illuminated. The contact had taken the vehicle to the dealer on multiple occasions; however, the mechanic could not diagnose or service the failure. The contact then received notification of nhtsa campaign number: 21v875000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The dealer was also notified of the recall and confirmed that the part was not yet available. The contact attempted to reach the manufacturer but was not successful. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 35,000. Vin tool confirms parts not available. |
| Category | Suspension |
| Date | Jan 18, 2022 |
| State | CT |
| Description | The contact owns a 2018 mazda cx-5. The contact stated while having a routine oil change, the mechanic noticed that the rear shocks were leaking oil and needed to be replaced. The vehicle was not replaced. The manufacturer was informed of the failure and informed the contact to bring the vehicle to a dealer for assistance. The failure mileage was approximately 27,137. |
| Category | Engine |
| Date | Jan 05, 2022 |
| State | MA |
| Description | Massive oil leak onto exhaust manifold, dealership checked and found oil leaking from right rear area of cylinder head. "per sa/031/21 should replace cylinder head and all gaskets and hardware". My safety and the safety of others was put at risk because if my car had no oil in it, which it was close to, the engine could have seized and caused an accident. The fumes of burning oil made me severely ill as well. The problem was confirmed by the mazda dealership and has been inspected as well. The only reason I knew something was wrong was because the oil light came on and I contacted the dealership and they said it was a sensor issue and I did not believe that they were correct so I brought it in and they looked at it and said it was a massive oil leak and then told me that the cylinder head assembly needed to be replaced and it was a rare occurance but it had happened due to a casting issue. |
| Category | Engine |
| Date | Jan 04, 2022 |
| State | NY |
| Description | This is more of a general notice to fellow mazda cx-5 drivers with the issue described below: our car is a 2018 cx-5 with 25k miles. The check engine light came on upon entering the highway at the beginning of the day. Subsequently, stopping by an autozone to diagnose it revealed a malfunctioning thermostat. Only then did I realize the car took a long time to reach the operating temperature (for the blue indicator light to go away), and engine temperature would generally stay around 165 and hit 210 only after a very long time of driving, while idling or in traffic. However, our internal heater performance never had any issues while being kept at 75 and blowing mild to moderately. Upon taking the car to our mazda dealership and requesting a diagnostic service, did we learn it was a malfunctioning coolant control valve that there is a technical service bulletin (# 01-011/21) for such a thing, and covered under our cpo powertrain warranty for replacement. |
| Category | Engine |
| Date | Dec 06, 2021 |
| State | TX |
| Description | Engine light came on, pulled over to the side to open the hood. Engine was smoking and oil was leaking all over the floor. Checked the oil dipsitick, still had oil but could smell the burnt oil. Towed the truck to the dealers and said its engine head cylinder is cracked. |
| Category | Suspension |
| Date | Dec 05, 2021 |
| State | SC |
| Description | Our 2018 cx5 has only 28k miles. During a recent oil change at our local auto repair facility I was informed that the driver's side rear shock was leaking oil and needed to be replaced. After some research I found there is a mazda tsb (bulletin no.: 02-001/21) stating that many 2017-2020 cx5s left the factory with defective rear shocks. In my opinion, loss of shocks could affect stability of a vehicle and cause a crash. There should be a recall to replace these defective shocks! |
| Category | Service Brakes, Hydraulic, Steering |
| Date | Dec 03, 2021 |
| State | TX |
| Description | The contact owned a 2018 mazda cx5. The contact stated that while his wife was driving at approximately 35 - 40 mph, the power steering assist and brakes failed, causing the vehicle to crash into trees. None of the air bags deployed upon impact. All of the warning lights were illuminated. The contact's wife attempted to turn off the vehicle, but it would not turn off. The fire department had to disconnect the battery to turn off the vehicle. A police report was filed. The contact's wife was later taken to the hospital for injuries sustained to her knees. The vehicle was towed to a tow yard and was not yet deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000. |
| Category | Electrical System, Service Brakes, Unknown Or Other |
| Date | Nov 30, 2021 |
| State | NY |
| Description | On 11/28/2021, my vehicle suddenly showing five warnings 1, front camera sensor malfunction, 2, smart brake system malfunction, 3, forward smart city brake support malfunction, 4, hbc/las system malfunction, and 5, scbc malfunction. I have no idea which part was go wrong, but this is not the first time my vehicle shows the same warning. Back to 12/20/2019, my vehicle has a same warning showed, I bring my vehicle to dealer to check but after they check, they told me nothing wrong. After two year the same problem come out again, I am very concern about the safety of my vehicle. The first time having a issue was my vehicle just a year old, and today the same issue come out again. Please help me to look up my vehicle is it any part has to recall and need to fix it. Thank you |
| Category | Fuel/propulsion System |
| Date | Nov 30, 2021 |
| State | NY |
| Description | My vehicle has an open recall that poses a safety risk for myself and all passengers. I spoke with mazda service department/dealer in my area and they stated that mazda would not have these parts available until summer of 2022. The service department also stated “the vehicle is completely safe to driveâ€. I am wary of this response as a potential stalled engine is a major safety risk for myself and all passengers. Mazda will also start mailing out recall letters by january 22nd, which is a huge delay in response. This is unacceptable and I am wary about driving the vehicle. Please let me know what are my options here. |
| Category | Engine, Fuel/propulsion System |
| Date | Nov 21, 2021 |
| State | FL |
| Description | The vehicle stall at very low speed in a parking lot could not restart it was turning over the battery was fine came back 3 hours later and was able to start |
| Category | Equipment:electrical:accessory Generator:controls |
| Date | Nov 18, 2021 |
| State | OH |
| Description | While stopped at a pharmacy pick up window, I engaged the auto hold. I took my foot off the break and about 3 seconds later my car lurched forward about a whole car length. There was nothing in front of me, but had there been I would have hit it. |
| Category | Fuel System, Gasoline |
| Date | Nov 18, 2021 |
| State | FL |
| Description | The contact owns a 2018 mazda cx-5. The contact received a recall notification for nhtsa campaign number: 21v875000 (fuel system, gasoline). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The part was not available for repair. The contact had not experienced a failure. Vin tool confirms parts are not available. |
| Category | Engine |
| Date | Oct 13, 2021 |
| State | NJ |
| Description | Engine turned off while making a k turn. This is the same issue I experienced in 2019. Mazda issued a recall for software malfunction shortly thereafter and my car was serviced as part of this recall (nhtsa campaign number: 19v497). But now the exact issue happened again last week. |
| Category | Engine, Power Train, Vehicle Speed Control |
| Date | Sep 12, 2021 |
| State | MA |
| Description | Will not accelerate at times no matter how far you press down on gas pedal and will stall right after. I will pull over shut off vehicle and restart. This sometimes corrects the problem right away. Other times it lasts longer. System malfunction light randomly comes on. |
| Category | Structure:body |
| Date | Sep 02, 2021 |
| State | OH |
| Description | Multiple paint chips on ref soul mazda. Dealer did not want to address issue. I would have to pay out pocket. The hood and sides of car. |
| Category | Tires |
| Date | Jul 25, 2021 |
| State | NY |
| Description | P225/65r17 geolandar g91a 100h tire was loosing air with 12k miles. Mazda service dealer claimed many punctures due to driving in nyc but car was sold in nyc. (3) nails located in very soft rubber and tire failed at 15k miles casing emergency situation. (3) others tire have no single issue. After getting new tire and after removing damaged tire following picture is in side the bad tire: many layers of rubber chipping off the tire. Please investigate this tire and after searching internet for this tire I realized that something is going wrong with this tire type. |
| Category | Back Over Prevention: Rearview System Braking, Power Train, Service Brakes |
| Date | Jul 18, 2021 |
| State | TN |
| Description | I find I have to put my foot down on the gas pedal to the floor to make it literally go at times. Ive heard this cloaking noise several times like its getting ready to conk out. The brakes seems to me don't stop as they should at times I have to go in hard on the brake pedal. The air conditioner does not blow cold an see where previous owner had same issue 2 yrs straight from looking the the service invoices that was left in the truck. The sensor detection does not always work to let me know car/person is around. Coleman taylor transmission informed me that this thing does have a issue, the rpm are not as they should be. When I took it back to kia gossett about the brakes the used mgr drove it made it seems there were no issues as well as norcross mazda. Previous owner invoice show brakes were a concern as well. Had I known there was a prior recall on the pcm I would never bought this junk! |
| Category | Seats |
| Date | Jul 04, 2021 |
| State | IL |
| Description | My husband (driver) and I (front passenger) were in my 2018 mazda cx-5 touring and were stopped in traffic on the interstate due to construction. While completely stopped, we were rear-ended by a car traveling at 55-60+ miles per hour (the car did not brake at all before hitting us). Both of our seat backs failed upon impact and went all the way back, with the headrests flying out of both seats. Thankfully no passengers or pets were in the back seat when this happened, but this is a serious safety concern. Attached are photos of the inside of the car in the state it was in after the crash. |
| Category | Electrical System |
| Date | Jun 19, 2021 |
| State | FL |
| Description | Mazda usa - there's been over 5 failures of my ac since before the car even hit a 5,000 mile mark. Mazda north america has a d- rating w/the better business bureau & it shows! My complaints have gone one deaf ears and there's a huge lack of accountability. Https://youtu. Be/83lv-29xz8s |
| Category | Lane Departure: Assist, Lane Departure: Blind Spot Detection, Unknown Or Other |
| Date | Jun 13, 2021 |
| State | NY |
| Description | Hacker broke into my home network, laptops, cellphones and my vehicle. Settings keep being changed relating to adas and bluetooth. Poss using sql os sqlite |
| Category | Electrical System, Engine |
| Date | May 18, 2021 |
| State | TX |
| Description | Approximately 9:15am 5/16/21 I was driving on the road when my engine stalled and went out. Was stuck in the middle of the road for a couple of minutes while I tried to restart the car. My vehicle was recalled for this very purpose but 13 days prior I went into the dealership to fix the issue and get a software update. After said update I experienced the recall issue on my vehicle. |
| Category | Engine |
| Date | May 13, 2021 |
| State | CA |
| Description | Situation: driving uphill on hwy 120 on new priest road, big oak flat, ca, two lane mountain road. Slow car in front of me and a delivery truck tailgating. Slow car eventually moves aside in a turnout and I accelerate to open up space between myself and what I thought would be the truck but somehow the slow car returned to the driving lane ahead of the truck. I continue to accelerate to attempt to open up space between myself and the car behind me when I lost power, the car behind me moves to the opposing traffic lane to avoid rear ending my car that is running in degraded mode (accelerator has no effect, basically moving on idle power) and narrowly misses an oncoming car as I move towards the right edge of the right lane. Truck behind me has to brake hard to avoid rear ending me. There was no shoulder to pull over to at that location immediate location. I pull over a few hundred yards further at a safe location. Grade was perhaps 4% to 6%. Weather: hot 90 degrees speed: accelerating from 35 to 50 mph (guess) diagnostic lights: smart city braking system failure warning, plus a lot of other warning lights lit including check engine light. Aftermath: I pulled safely over, stopped the engine, waited a while and restarted the engine and the car returned to it's normal driving behavior and completed my trip. Other information: this is the 3rd occurrence of this behavior. Each time I have had mazda look at the problem. 1st occurrence they replaced the cylinder coil, 2nd occurrence they replaced a spark plug for misfire. 3rd occurrence, to be determined. |
| Category | Unknown Or Other |
| Date | Apr 01, 2021 |
| State | FL |
| Description | The car color is soul red and the paint is flaking off. I drive the car short distances under 40mph and it looks like the paint is chipping more and more. It's almost like big rocks are hitting the paint but there is no debris where I drive. |
| Category | Engine |
| Date | Mar 14, 2021 |
| State | NJ |
| Description | When taking vehicle in for recommended 45k mile service, dealer discovered warped head cylinder and leaking oil. No check engine light warning ever came on! No warning. Mazda is replacing engine parts under vehicle warranty |
| Category | Air Bags, Engine |
| Date | Feb 19, 2021 |
| State | FL |
| Description | I purchased this vin less than 24 hours ago, I was told it was certified by the dealership. In looking up the vin on www. Nhtsa. Gov this am, it says the recall #3719f was not fixed; the dealership just sent me a screen shot from mazda north america operations warranty vehicle inquiry report, and it shows the repair done. Who do I believe? The vehicle is at my home on the drive way, stationary. I'm asking the dealership to pick the car up, and refund my 0 dollars. They want 0. 00 more when I get paid 2/25. |
| Category | Unknown Or Other |
| Date | Feb 14, 2021 |
| State | NV |
| Description | My paint has been chipping on this vehicle they repainted the hood but the car is still experiencing an excessive amount of chips I have complained to no avail however there are several articles that this soul red color is defective and I was also told that by the general manager at flow mazda in fayetteville nc my car does not have 26000 miles and was stored in a garage |
| Category | Air Bags, Engine |
| Date | Dec 08, 2020 |
| State | NY |
| Description | I was driving on the highway and it was raining. I lost control of the vehicle, the steering wheel was spinning uncontrollably. I was advised I most likely hydroplaned. The vehicle finally slowed down and backed into a guardrail. Only the rim of the driver side back tire was damaged. The impact felt like the impact felt when hitting a curb too hard. This did not happen on the side of the road with a shoulder, so after the tire hit the guardrail, I moved to the car to the other side of the road to be on the shoulder. Once I arrived at the other side of the road, the airbags deployed and the brake assist light came on and the police were automatically called. The car was towed and the collision shop cannot explain why the airbags deployed. I'm terrified that the airbags can deploy at any time for any reason. I am also terrified that they will not deploy when they are supposed to since they deployed at least 10-15 seconds after the impact with the guardrail occurred. |
| Category | Structure:body |
| Date | Sep 14, 2020 |
| State | CA |
| Description | Mazda's soul crystal red paint on my cx-5 that has only 12000 miles and is garaged daily has 12 or more chips on the hood and several on the door. This color was a 0 dollar option and the paint is inferior in quality and easily chips. Have read on line of thousands of other mazda owners complain of a similar problem with their paint. A recall should be instituted. |
| Category | Structure:body |
| Date | Sep 05, 2020 |
| State | NY |
| Description | The paint easily chips despite it being a 00 upgraded paint color. We were told by multiple mazda dealers that the 7 stage paint makes it soft and easy to chip. This is not an acceptable standard, all mazda paints should have the same performance and durability, especially if it is 00 upgrade. I have filled dozens of these chips and appear daily, it is evident by thousands of reports online that this is a significant defect on mazdas behalf. |
| Category | Engine, Power Train |
| Date | Sep 04, 2020 |
| State | FL |
| Description | Tl* the contact owns a 2018 mazda cx-5. The contact stated while driving at low speeds, the vehicle stalled and was restarted. While the push-to-start was engaged, the vehicle revved up high, stalled, and restarted. Additionally, the air conditioner failed to operate as designed. The radio was also inoperable. The check engine warning light was illuminated. The vehicle was taken to gunther mazda (1800 s state rd 7, fort lauderdale, fl 33317, (954) 420-6565) where it was diagnosed that the battery, a/c motor and an unknown controller needed to be replaced. The vehicle was repaired several times however, the failure recurred. The manufacturer was contacted however, no further assistance was provided. The failure mileage was 2,000. |
| Category | Structure:body |
| Date | Aug 07, 2020 |
| State | TX |
| Description | I am experiencing substantial chipping of the paint on my 2018 mazda cx-5. I have only had the car just under 3 months and under 7000 miles driven. It appears as though the paint is not bonded with the metal underneath the paint. Or that the layers of paint are not bonded. I have heard of many others experiencing same or very issues with the soul crystal red paint mazda is using. It needs to be classified as faulty paint and handled by mazda accordingly. |
| Category | Engine |
| Date | Aug 03, 2020 |
| State | FL |
| Description | 2018 mazda cx-5 grand touring. Alternator/ac serpentine belt tensioner leaks oil (its hydraulic) and if fails could cause belt to come off without warning and leave you stranded. Dealership indicates this is not warranted. |
| Category | Service Brakes |
| Date | Jul 07, 2020 |
| State | VT |
| Description | Issue was a frozen caliper bracket on the rear drivers side which resulted in creating excessive heat and premature wear of the pads and rotors |
| Category | Service Brakes, Unknown Or Other |
| Date | Jul 01, 2020 |
| State | VT |
| Description | Rear drivers side caliper becomes stuck when electric brake when disengaged causing over heating of rotor and excess heat to the wheel resulting in premature wear of rotor and brake pads and also could lose breaking capability I have made an appt with dealership to resolve issue on july 6th |
| Category | Unknown Or Other, Vehicle Speed Control |
| Date | Jun 22, 2020 |
| State | NE |
| Description | While parking at a very slow speed, the mazda suddenly and on its own accelerated and ran into a fixed object. The vehicle was off the road in a grassy parking area when it happened.. . *tr |
| Category | Engine, Fuel/propulsion System, Vehicle Speed Control |
| Date | May 09, 2020 |
| State | WA |
| Description | On may 9, 2020, our mazda cx5 lost thrust, stalled and came to a complete stop while driving on a highway going 55 mph on a straight 3 lane road. This occurred despite the pcm programming was re-calibrated due to a manufacturer recall in september 2019 (nhtsa recall no. 19v497000). The car is towed to a mazda service centre and is awaiting diagnosis. *tr |
| Category | Engine |
| Date | Mar 18, 2020 |
| State | CT |
| Description | The engine in my mazda cx-5 was required to be replaced recently due to a known issue in the car that causes the rear head to leak. My car has less than 12,000 miles on it so the engine should not have this issue. My dealer explained to me this is a known issue by mazda and he had seen 5-10 other cars just at his dealer. We noticed this issue when my son was driving the car and we saw fluid pouring out of the bottom. We had him stop the car immediately and not drive. I tried numerous times to get mazda to engage to provide a better warranty given it is a new car should not have a blown engine with only 12,000 miles and it is a known issue but they refused to provide any support. I asked about why no recall and they just stated there is no recall for this issue, although the dealer highlighted mazda is aware of a flaw in the car that caused the rear head to leak. I would like to seek some action with mazda to make them deal with this very concerning issue |
| Category | Service Brakes, Vehicle Speed Control |
| Date | Feb 03, 2020 |
| State | UT |
| Description | Made a slow right turn into a parking place to pick up my dogs at the groomer, when I applied brakes to stop, the car accelerated lurching forward. I then took my foot off the brake and reapplied instead of slowing down the car sped up and was only stopped when I hit a brick building. I had two dash warnings "front camera sensor system malfunction" and "forward smart city bread support malfunction" I am not certain how fast the car was moving when I hit the building but the entire front of the car is significantly damaged. Further the air bags did not deploy. I have photos of both the collision damage and the warning lights. The dealership requested they run diagnostics and found nothing wrong claiming the accident was my fault as I must have put my foot on both the brake and gas at the same time. I am an experienced driver and this was not the case. The also stated the warning lights were a result of the accident not the cause. I am only grateful I was not pulling into a space closer to the door as I would have gone through a plate glass window and most likely would have cause a serious injury to anyone standing in the lobby. |
| Category | Unknown Or Other |
| Date | Feb 03, 2020 |
| State | CA |
| Description | Sunroof exploded while driving on highway. No sign that it was hit by an object. Weather clear and about 45f. Sounded like a gunshot, very loud pow, and not sound of an impact. Edges of remaining glass flipped upward. No marks on roof and no objects other than some glass pieces on sliding shade panel under sunroof. |
| Category | Visibility/wiper |
| Date | Jan 02, 2020 |
| State | CT |
| Description | Windows keep freezing shut. Never have owned a vehicle that has had this issue. This is not only an inconvenience trying to swipe a rfid card to get into a secure parking facility but a major safety issue should there be an emergency that requires the window to be rolled down (I. E. To escape sinking car, make contact with leo, etc). The vehicle has been brought to the dealer and they didn't find anything wrong. Its been happening since the vehicle was new. |
| Category | Structure:body |
| Date | Dec 23, 2019 |
| State | IL |
| Description | With less than 30,000 miles the mazda red soul paint began chipping. An issue mazda has known about and refuses to address. |
| Category | Vehicle Speed Control |
| Date | Dec 03, 2019 |
| State | MD |
| Description | Nist campaign 19v497modifications were made. The vehicle now decelerates up to 6 mph on hill ingress; on egress the vehicle goes at least 3 mph over setting. When passing cars on a hill, the car slows down when relying on cruise control to resume driving, thus causing us to step on the gas to hold a safe distance from the passed car. We have lost at least 3 mpg fuel efficiency. We have returned to the dealer and they indicated that the vehicle is operating as expected. This fix is a safety concern. |
| Category | Engine |
| Date | Nov 12, 2019 |
| State | NJ |
| Description | Mazda cx-5. Consumer writes in regards to vehicle being totaled as a result of loss of engine power. *ld *js |
| Category | Exterior Lighting |
| Date | Oct 28, 2019 |
| State | WA |
| Description | I am concerned that the headlight glare from my 2018 mazda cx-5 manufactured in november 2107 is excessive for oncoming vehicles. I frequently have oncoming cars flash their lights at me when driving on 2 lane roads at night. My vehicle has the tech package, which includes adaptive led headlights that are supposed to be self leveling. The iihs testing of headlights of the 2017 - 2018 mazda changed in march 2018 from acceptable to good. |
| Category | Unknown Or Other |
| Date | Oct 09, 2019 |
| State | MN |
| Description | I was entering the parking garage of my apartment building. The car was not moving as I had my foot on the brake as I was waiting for the garage door to open. The car just suddenly accelerated before the garage door was fully up. My car went straight ahead and hit a parked vehicle. The airbags did deploy. The parked car had both front and back end damage. There was also damage to the garage door. The police were called. Photos do not include the parked vehicle damage to protect the person's identity. |
| Category | Service Brakes, Unknown Or Other |
| Date | Oct 03, 2019 |
| State | TX |
| Description | While light braking, car brakes jam... Causing unintended stop. Dangerous. At no time was a code flagged. Mentioned to girl at desk when in for service 3 times. When car when in for service. Ladt service I believe car was put on diagnostics. Was told nothing found. Because it happens so often, & dealership tells me cannot find any problem... I called a mechanic outside of mazda. Spoke on phone with master mechanic. & described problem.. He informed me problem was a sensor in the transmission. Car shuts down & locks. Because it happens so fast no code is generated. Said is serious problem. |
| Category | Structure:body |
| Date | Oct 01, 2019 |
| State | TX |
| Description | Soul red crystal chipping on my hood several locations if I had to count 20 |
| Category | Unknown Or Other |
| Date | Sep 19, 2019 |
| State | MT |
| Description | 2018-2019 mazda cx-5 software error may cause engine stall safety and emission recall 3719f nhtsa campaign number 19v-497. I received mail showing my vin number is part of a recall. I went online to contact closest mazda dealer which 3 hours drive one way, and tried to schedule an appointment to have them fix the recalled part free of charge. When I entered the vin number , it showed me there are no active recalls for this vin number , which is not true. I was relieved for a moment thinking I don't have to make the long trip after all, but then I checked my vin number again and my car is 100% part of the recall. Www. Mazdarecallinfo. Com also confirmed this vin number was part of a recall and when I clicked schedule an appointment it took me again to their application which then again stated my vin number is not part of an active recall. I went ahead and I scheduled an appointment regardless, but I do think this is both misleading and dangerous to have the online scheduling app search and state there is no recall. I took a screen shot, as this is most likely impacting a lot of folks that try to get their recalled part fixed with a mazda. |
| Category | Service Brakes |
| Date | Sep 11, 2019 |
| State | OH |
| Description | While driving on a city street and there is a car stopped in front, I will start to brake lightly and then increase braking if needed. Three times the car has stopped itself with mazda's "smart city brake" feature. I had space to stop in time, but the car's scb takes over and violently brakes the car to a stop an increases the chance of a rear end collision from a car following me. This has happened 3 times. Every time I had control and could stop in time and the vehicle's algorithm says too close and stops the car violently, even if I am applying the brakes already. Unacceptable to have the scb feature this sensitive, and should not brake more if the driver is already applying the brakes. |
| Category | Service Brakes |
| Date | Sep 11, 2019 |
| State | OH |
| Description | Driving in the city while a car in front is turning right and well out of the cars future path, the smart city brake feature will illuminate on the dash to brake. There is no need to brake as the car in front is turning out of the way. Very annoying and upsets my wife as a passenger. Radar needs reflashed and the beam width be smaller. Car should see that the car is leaving the radar path and should not start beep. This happens alot. |
| Category | Engine, Power Train |
| Date | Sep 06, 2019 |
| State | NV |
| Description | Tl* the contact owns a 2018 mazda cx-5. While driving 20 mph and below, the vehicle failed to accelerate. The contact had to depress the accelerator pedal with force to increase the speed. The contact took the vehicle to findlay mazda (7760 eastgate road, henderson, nv 89011, (702) 955-5555) to be repaired per nhtsa campaign number: 19v497000 (engine, power train); however, the repair did not correct the failure. The contact took the vehicle back to the dealer, but they were unable to locate any failure codes. The manufacturer was contacted and provided case number: 1-2318934006. The vehicle was not repaired. The failure mileage was 24,800. |
| Category | Service Brakes |
| Date | Sep 02, 2019 |
| State | TX |
| Description | My son was driving the car with speed 20 and his dad was sitting next to him. He turned to neighborhood gate. He pressed the brake but the car accelerates on its own like crazy. In short distance from speed 20 went to a speed that flipped over at the gate. Instead of brake car accelerated so fast that was unbelievably. Hopefully no injury happened. But the car is total lost. |
| Category | Service Brakes |
| Date | Aug 20, 2019 |
| State | CA |
| Description | The scbs (smart city brake support) system overreacts to other vehicles and forces my vehicle to stop suddenly (not slow down) when there is sufficient distance for me to stop or the vehicle in front is turning and no threat. This overreaction has nearly caused four accidents in which the scbs forced the car to brake and the vehicles behind me nearly hitting my car. Rather than avoiding an accident, the system will causes them if it weren't for the quick reactions of the drivers behind me. |
| Category | Service Brakes |
| Date | Aug 15, 2019 |
| State | CA |
| Description | Tl* the contact owns a 2018 mazda cx5. The contact stated that the brakes malfunctioned and the vehicle crashed into another parked vehicle. The front passenger side of the vehicle was damaged. The contact went to the chiropractor for treatment. A police report was filed. The vehicle was towed away to towing yard awaiting inspection from the insurance company. The dealer and the manufacturer had not been contacted yet. The vehicle had a nhtsa campaign number: 19v497000 (power train, engine). The failure mileage was unknown. |
| Category | Electronic Stability Control, Engine, Power Train, Vehicle Speed Control:accelerator Pedal |
| Date | Aug 08, 2019 |
| State | TX |
| Description | Tl* the contact owns a 2018 mazda cx-5. When the engine was warmed up and the vehicle was placed in park, the accelerator pedal automatically dropped to the floorboard. The failure caused the vehicle to drive forward and the driver to lose control of the vehicle. The vehicle was taken to roger beasley mazda georgetown (7551 ih 35 south, georgetown, tx 78626, 512-591-9313) to be diagnosed, but the failure could not be duplicated. The manufacturer was not contacted. The failure mileage was 7,226. *bf*jb |
| Category | Power Train, Unknown Or Other |
| Date | Jul 08, 2019 |
| State | AZ |
| Description | The car tries to lunge forward immediately after coming to a complete stop. I always keep my foot on the brake when I come to an intersection or red light so it hasn't yet caused an accident and the force of the braking action seems to be enough to keep it from lunging for the time being but you can feel it tugging wanting to move forward. An engine light recently came on the dashboard along with a transmission light and traction control light. I took it to local dealer and they replaced a transmission sensor but the car still wants to nudge forward after coming to a stop. The mileage is only 3500. |
| Category | Structure:body |
| Date | Jul 08, 2019 |
| State | AZ |
| Description | The car has multiple paint chips on the hood and all the side panels including all four doors with less than 3500 miles on the odometer. It is the soul crystal red color. The small pebbles that hit it were smaller than the eye could see while driving. (tiny gravel at a highway construction site) the body shop that's repairing it said they've never seen that much damage on a car that new. It's costing my insurance company 00 to repair. I can only speculate that the paint might be extremely thin and not adhering to the metal as it should. |
| Category | Structure:body |
| Date | Jun 07, 2019 |
| State | VT |
| Description | I have the 5 extra red soul crystal metallic paint. There a re many chips forming, mostly on the hood. These are not from rocks, or any other debris. They started forming a couple months after I bought it in june 2018. Looking at the chips in the red paint, it appears that the red paint is very, very thin. Almost like it was one coat. My mazda dealership did not offer any help other than giving me the red touch-up paint pen, which actually is terrible and the red paint in the touch-up pen does not even match. Faulty paint/painting job? And, it should be covered under warranty, as it was an extra 5 option! |
| Category | Structure:body |
| Date | Jun 01, 2019 |
| State | IL |
| Description | My car is 1 year old, soul red crystal metallic paint color. It has a greater than normal amount of paint chipping on the hood and other places. In observing the chipping, the paint layer appears to be very thin. I have not traveled in areas that would merit this amount of chipping. The car is garage kept when I am not driving it. |
| Category | Steering |
| Date | May 29, 2019 |
| State | TX |
| Description | My car was bumped in the right rear bumper in a parking lot. The other vehicle was not traveling more than 3 mph. It left a small line of white paint on the bumper but the bumper was undamaged. The blind spot sensor malfunction light came on. I took the car to the dealership for repair. The dealership quoted 0 for the sensor plus 0 for labor. I confirmed the price of the part with mazda usa. This vehicle has a serious design defect if it can't withstand a 3 mph impart without causing |
| Category | Electronic Stability Control, Unknown Or Other |
| Date | May 23, 2019 |
| State | WA |
| Description | The "sbs" system is a dangerous add to the vehicle. It is meant to warn the driver about vehicles suddenly slowing or braking in front of you. Three times this system has caused me near collisions (the system applied the brakes hard and cause the wheels too lock not allowing me to take a safe defensive actions) when the system activated when the "danger" was clearly gone or I took safe action and changed lanes to avoid a collision. The above incidents involved me driving on surface streets at posted speeds of 35-45 mph. This all happened with in a 2-3 week span of time when I had not disabled this feature manually. The road conditions were dry, daylight hours and semi clear days. All the above incidents involved vehicles turning in-front of me. The last time this incident happened was 05/08/19 |
| Category | Structure:body |
| Date | May 16, 2019 |
| State | NJ |
| Description | The paint appears to be defective. The paint chips excessively when it is being hit by road dirt/stones. Knicks and dinks from being hit by stones/dirt are all part of the driving experience. But the emphasis here is that the paint is excessively flaking off the car where the car is hit by dirt/stones. It comes off in chunks. It appears that the paint is not bonded to the metal underneath the paint. |
| Category | Air Bags, Seat Belts |
| Date | May 14, 2019 |
| State | NJ |
| Description | Intermittent airbag or seatbelt fault warning. Every couple days over past 7days while driving at highway speed light comes on. Display says fault in passenger airbag or seatbelt. Once car is shut off warning stops and is erased. No passengers are in the seat at the time. Even if buckle seatbelt in empty seat warning can appear. Will try and have dealer look at it but like I said warning disappears for a few days once car is shut off |
| Category | Engine |
| Date | May 06, 2019 |
| State | OR |
| Description | Vehicle went into limp mode while passing on two lane road. Cause was determined to be wrong logic in pcm for cylinder deactivation. This worng logic caused low oil pressure in the lifter during deactivation which in turn caused the rocker arm to become dislodged rendering the associated valve inoperable. There is no indication to the driver of if or when this happens. The driver is then driving the car in a very dangerous state. The problem arises when the the rpms become elevated to around 5000 rpms and above. At this point the computer senses trouble with that cylinder due to the air fuel ratio not being correct and throws the engine into limp mode. Creating a very dangerous situation if you are trying to pass or avoid something where you need the accleration. Extremely dangerous!! When I took my vehicle into my dealership they discovered the misfire on cylinder #4 and mazda had them remove the valve cover and inspect. Upon inspection they found a rocker arm had fallen off . According to mazda my car was the 19th that they had seen with this problem. My car was in the shop in oct. Of 2018. By the time my car was out of the shop that number had increased to 26. Mazda said the source of the problem was the wrong pcm programing. They stated they have 2 suppliers of pcms and one of their suppliers was using the wrong program. To fix my car they replaced the engine and reflashed the pcm to the correct program. I asked the dealership if they were going to reflash all of the vehicles on their lot that have this engine and they said they did not have permission from mazda to do this. I feel they should have done that because mazda admittedly does not know which cars have the wrong program and a simple reflash of all new vehicls would fix this situation. The number of these bad vehicles is increasng and many peple could be in danger. Mazda should recall asap |
| Category | Service Brakes |
| Date | Mar 26, 2019 |
| State | TX |
| Description | I just use my car around town... Putting less than 10,000 mi a year on the car. This problem has happened several times. I mentioned the problem to the dealership when I bring the car in for service, & they return the car saying they didn't find a problem??? Problem: I'll be driving along, around town... Usually going around 20-30 mph, on lamar blvd. I have to slow down because the car in front of me decides to turn into heb parking lot. What I think happens... My foot goes to the floor... No braking! No braking, & then the car jerks & seizes. I can't tell you how many times I almost got hit in the back!!! Please help me figure out what the problem is... I just lost my husband & the last thing I need is an accident. The date you required below was the last time the incident happened. |
| Category | Electrical System |
| Date | Feb 09, 2019 |
| State | IA |
| Description | First noticed in a shopping center parking lot. I was distracted by something and did not put car transmission shift control in park. I touched engine start/ stop switch and engine turns off as it should. I proceeded to exit the car and noticed it rolling away. Since I was still in car, I realized what happened an corrected the oversight. Most people are used to key ignition and can not pull key unless tranny is in park. This is a safety issue and should be corrected. |
| Category | Unknown Or Other |
| Date | Feb 08, 2019 |
| State | OH |
| Description | Sun roof shattered while driving home on the highway in the pouring rain. I was not driving behind anything that could have kicked up a rock and there is no other damage to the roof of my car. |
| Category | Vehicle Speed Control |
| Date | Feb 04, 2019 |
| State | NJ |
| Description | Tl* the contact owns a 2018 mazda cx-5. While pulling into a parking space at 5 mph, the vehicle accelerated on its own while the brake pedal was depressed. As a result, the vehicle drove over a median and crashed into another vehicle. The air bags did not deploy. There were no injuries and a police report was filed. The vehicle was towed to schwartz mazda (585 shrewsbury ave, shrewsbury, nj 07702, (732) 945-5100) to be diagnosed, but the cause of the failure was undetermined. The vehicle was then taken to an independent mechanic for diagnostic testing and repairs. The manufacturer was notified and did not assist. The failure mileage was 650. |
| Category | Service Brakes |
| Date | Feb 01, 2019 |
| State | KY |
| Description | Persistent issue with smart city break systems malfunctioning causing the vehicle to break without warning. So far only at low speeds but it triggers a check engine light due to me pushing the gas while the car is trying to break. When I can get to a spot to turn the engine off, then back on, the warnings go away. It's very unsettling when this happens and feels like an accident could occur at any moment as I can't control the speed of the vehicle when this happens. So far this has happened on city streets and once while driving in a curvy country road. Has occurred at least 5 times in the two weeks I've only the vehicle and the dealership has no idea what is wrong. They replaced some parts but it's still happening. |
| Category | Engine, Power Train, Service Brakes |
| Date | Jan 13, 2019 |
| State | CA |
| Description | June 4 2018 my brand new 2018 mazda cx 5 that I bought from marin mazda in san rafael ca driving on freeway at approximately 68 mph my car suddenly is slowing down- like self braking on its own- I was not braking- this was happing while I was accelerating -it felt like I was towing a large tractor - this resistance keeps recurring causing safety concern as well as bad gas mileage- while this issue is happening I get between 15 -17 miles per gal. - took pictures of fuel monitoring system. Having to make my way to the nearest exit with cars honking at me was dangerous. Car had 350 miles on it. Took car back to marin mazda a couple days later for this issue and because it is very loud with excessive engine noise when started everyday. Very concerning as to it being a new car. Dealer said that's just how mazda's sound it's ok we didn't notice anything out of the ordinary. Your car is fine. The wheel resistance you are feeling is probably because they spray stuff on the car to prevent rust before they ship vehicle, that coating just needs to burn off. So you need to drive it to burn it off. Your car is operating the way it was intended to. Really - this is not how any new car sounds or drives. I have a passenger with me at this time he also stated this was not a normal condition for any vehicle that is operating properly. |
| Category | Engine, Fuel/propulsion System, Power Train |
| Date | Jan 13, 2019 |
| State | CA |
| Description | 2018 mazda cx-5 when I check the oil it is extremely over full and strong odor of gas when the dipstick is pulled out to be wiped off. It is like 4 inches above the max mark/ oil is very thin. This is an excessive amounts of gas in there. I warm up my car before leaving and drive it regularly everyday. This is very bad I read that gas is not a lubricant and washes the oil out of where it needs to be lubricating engine. It continues to happen. Checked manual to make sure I am checking it correctly. Says to get to operating temp. Wait 5 min to let oil settle back into engine then check it. I contact mazda corps again, they have me take car to vallejo to inspect it with their regional technical specialist, then leave it there for repairs. During this inspection we discover oil leaking from the rear main seal. Their specialist confirms where it is leaking. I leave my car 5 days. Then they call me to pick it up to take it to hansel mazda in santa rosa. Before I drop it off for repairs I have the oil changed at hansel mazda. Then a few days later I check the oil, again it is extremely over full with strong odor of gas. I take it to hansel mazda to have it checked to confirm that this is happening and make app to have the oil leak that was confirmed by mazda's specialist and this problem of gas getting into the oil fixed. I check oil before dropping it off at hansel, it is way over full and very thin. Drop it off, they keep it for 5 day too then say there is no oil leak and nothing wrong with my car. They said they did anything to my car except inspect it. It is running different. I check oil next day it is very thick and very low at the minimum mark on dipstick. The oil has never read this low on the dipstick hansel mazda must have taken a lot of oil out to counter for all the excessive amounts of gas getting there and added something to try to seal the leak. They lie |
| Category | Engine, Power Train, Service Brakes |
| Date | Jan 13, 2019 |
| State | CA |
| Description | 1509 miles on my new mazda cx 5 purchased at marin mazda in san rafael ca. On may 22, 2018 this vehicle keeps having some kind of what feels like a wheel resistance issue. Not sure if it is something happening in the drive train or transmission. Also not sure if it has anything to do with the way the vehicle starts everyday - this car over revs itself when started first thing ticking very loudly, rattling , pinging all kinds of different noises. It is ticking so loudly because it is over revving itself and there is no oil throughout the engine yet. Even after it stops over revving after a few minutes the car continues to have excessive engine noise the service advisor at marin mazda insists that this is normal for mazda's to sound like this & is ok. I don't believe him. This kind of start up everyday is going to cause problems in this engine quickly and premature failure of this cars engine. Mazda dealers are concealing some defect that is causing this car to start like this. This is something that should have been disclosed to the customers before they sell this car. Because it did not sound like this when I test drove it. That is because they take you inside while the car is warmed up so you can't hear it. That is concealing this major issue from the consumer. This is mazda's standards of doing business. Concealing known defects of their vehicles then when a customer brings the vehicle in for repair they tell them it is operating as it was intended to by the manufacture. If this is correct then these things should have been printed on the window sticker on the car not concealed and not mentioned to the customers. This is very deceptive for mazda, it's dealers and representatives to hide and lie about the merchantability condition of this vehicle. Because nobody wants to buy a brand new car that sounds like a rattle trap ghetto sled when it is started everyday. |
| Category | Service Brakes, Suspension |
| Date | Jan 13, 2019 |
| State | CA |
| Description | 1550 miles on my mazda cx 5. After picking my car up from marin mazda from supposedly being repaired I am driving home when the same resistance problem I took it in for happens again. Feels like I am towing a very large tractor all the way home. I look under the car when I get there and notice that the ball joints, tie rod ends, some of my brake parts and many other parts are rusted. This is very concerning to me because marin mazda told me they took my brakes apart, cleaned them because there was a piece of dirt in there. Dirt should not be able to get in the brakes. Also this means that they saw the rusted parts on the brakes and suspension and said nothing to me, did nothing to fix them and sent me on my way telling me this car is safe to drive. I started doing some research on mazda's vehicles and found out that they have previously had to recall hundreds of thousands of their vehicles due to them being unsafe to drive due to rusted suspension and other rust issues. Marin mazda knowing set me away with rusted suspension parts, brake parts and told me this car is safe to drive. Ignoring my complaints about how the car is not operating right. After seeing the rust and taking my car back to the dealer marin mazda, one more time and them repairing nothing, I contacted mazda north american operations. Informing them of the issues that I have been having my car was also damaged while it was at marin mazda for repairs this last time. There was still white grit from their stucco wall,from where only their service techs can drive the cars, embedded in my bumper/ paint. Mazda corporate has done nothing about my car not being repaired even thou my complaints were duplicated by the service tech nor about the damage to my car that was proven to have happened at their shop and confirmed by the service manager. I told mazda corps representative dave about the rust as well. |
| Category | Air Bags, Service Brakes, Vehicle Speed Control |
| Date | Jan 11, 2019 |
| State | MI |
| Description | On january 10, 2019, I slowed down in my local grocery store parking lot, going about 10 miles and hour, and was coasting into a parking space at about 5 mph. It was about 1:15 pm on a sunny, clear day. I was applying the brake to stop the car as I pulled into the spot yet I was going slow and coasting straight into the spot. Suddenly, the car sped up, the brakes had no response, and the car accelerated hitting 3 parked cars near the parking space. I did not have my foot on the accelerator, I had my foot on the brake. . . But more than anything, I had no control, it was unintended acceleration. Then the car stopped after I hit three vehicles and fortunately no humans. I was shaken, but no bags deployed. I have approximately 6950 miles on this car. I have been the only owner. I am afraid to drive this car because I am concerned it will do this again and I will be in traffic or near people and I could hurt or kill myself or someone else. There was no warning of any problem. I don't want to update my documents on the internet but will submit once I have an nhtsa employee reach out to me. My records include a filed police report, a report with mazda corporate (as of today) and pictures of the vehicles which are available upon request. |
| Category | Service Brakes |
| Date | Dec 27, 2018 |
| State | NY |
| Description | 12/26/2018 vehicle has 1500 miles on it. Dry clean pavement, 39 degrees f, at night. Slow speed, 15mph, normal braking in congested highway traffic, going straight, anti lock brake system activated and vehicle automatically braked very hard, vehicle behind struck our car from behind because they did not anticipate a very hard brake, conditions did not call for a hard brake. Dash warning lights came on indicating "forward smart city brake support malfunction" and "front camera sensor system malfunction". Only damage was to rear of vehicle, no injuries. Very dangerous malfunction. Will be bringing to dealership today , 12/27/2018. State troopers at scene and report filed, not yet on hand for submission. Two photos taken minutes after the accident of dash attached. |
| Category | Unknown Or Other, Visibility/wiper |
| Date | Nov 15, 2018 |
| State | CA |
| Description | Sudden windshield cracking 11-14-2018 our 2018 cx5 has 7500 miles and driving at night with very little traffic on the freeway in southern california the windshield just cracked from the center down approx. 5 inches , there is no sign that it was hit by a stone or rock . I have owned a 2015 mazda cx5 and the same problem happened with that vehicle. I have been following mazda forums and finding out there are many people throughout the country experiencing this same issue . There is no bullet hole type mark to indicate a stone or rock hit windshield |
| Category | Seat Belts, Service Brakes, Wheels |
| Date | Nov 02, 2018 |
| State | MD |
| Description | I purchased a 2018 mazada cx5 in april. In may I noticed that the brakes were hesitant to stop and that they also make grinding noise. I immediately contacted the service department at mazada. The service advisor told me that because the car was new it would make grinding noise and that they would eventually ease up. It is now november and the issue still exist. In june my passengers seat belt began having difficulty latching causing the censor to go off. This happens daily. In october my tire pressure light came on stating that the tire pressure was low. I placed air in my tires and the censor light never went off. On october 18, 2018, I went to the mazada dealership for a scheduled maintenance, informed the service advisor of my concerns and they stated everything was fine and the censor was reset. Today is november 2, 2018 and my tire censor is back on. My brakes are still grinding and now they slide before stopping and my passenger seat belt still is not latching. This is a safety hazard to myself and passengers. |
| Category | Engine, Power Train |
| Date | Oct 31, 2018 |
| State | MD |
| Description | Takata recall. I purchased a brand new mazda cx-5 sport from a mazda dealership on 6/4/2018. On 7/31/ 2018 the check engine light came on so I took it back to the dealership with only 2,357 on the odometer. My cx-5 was in the shop from 7/31/ 2018 until 8/10/ 2018, during the first car repair attempt, heritage mazda towson replaced the oil pump strainer, during the second repair attempt, the dealership replaced the oil pressure switch. On 10/10/2018, the check engine light came on while I was traveling to virginia beach. So, I took my car to the mazda dealership there in virginia beach to have my car serviced. The very next day, I was informed by the service consultant that my mazda cx-5 had a defective oil pressure switch and that a replacement part had been ordered. On 10/12/2018, when I returned to the mazda dealership, I was informed by the service manager, that my mazda cx-5 needed a replacement engine with only 5,796 miles on the odometer. My car has been out of service for 32 days collectively. |
| Category | Exterior Lighting |
| Date | Oct 25, 2018 |
| State | CO |
| Description | Limited taillights. Small half circles on the curved surface of the body. Hardly visible from the rear. Large reflector only on lift gate. |
| Category | Visibility/wiper |
| Date | Oct 02, 2018 |
| State | NY |
| Description | New car with 500 miles. Parked car in a parking lot and the next morning there was a chip and crack about 6 inches long on the windshield. Did something hit it like a rock? Maybe, but the windshield seems to crack easier than normal based on all the complaints online. |
| Category | Power Train |
| Date | Sep 20, 2018 |
| State | CO |
| Description | The vehicle wants to keep going when the brakes are applied. When at a stop light, you must keep you foot firmly on the brake as the car wants to lurch forward. When you slow down while driving, the car acts like the turbo is kicking in and wants to lurch forward. Very dangerous. I thought it was the engine, but someone told me it is the transmission. |
| Category | Engine, Power Train, Service Brakes |
| Date | Sep 08, 2018 |
| State | VT |
| Description | Attempt to stop at light. Brakes were engaged fully engine kept revving up. Car kept going forward. In motion in city street. Straight and braking. Car has 496 miles. |
| Category | Electrical System, Unknown Or Other |
| Date | Aug 24, 2018 |
| State | MD |
| Description | On two separate occasions in the last month, during key on/startup/initialization, I will get an adaptive cruise control/aeb/lane keeping system failure. This is due to a fault in the camera module. Adaptive cruise control still works above 20 mph indicating that the failure is in the camera module. Failure is latched for the key cycle and but will recover after a long key cycle. 1st time the failure set, it was very warm out so I believed this was due to an overheat. The second time the failure set the temperature was in a normal range so my hypothesis is wrong. No unusual situation is occurring at startup except the failure. Have not taken to the dealer yet. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Jul 28, 2018 |
| State | MA |
| Description | Car burst into flames while driving on highway, unknown cause, suspect electrical or fuel system related |
| Category | Unknown Or Other |
| Date | Apr 24, 2018 |
| State | CA |
| Description | On the third day after leasing this brand new car, I was driving at approximately 20 mph, on a normal city street and slowly pressed my foot on the brake as I approached a red light on a standard city street. No cars were in front of me, thankfully, because as I pressed the brake the car accelerated instead of stopping; the engine and parking warning lights (and several other random lights) illuminated and flashed; and at least three text malfunction warnings appeared in the control panel including scbs malfunction. The car was jerking and accelerating forward throughout even though my foot was on the brake. Mazda's tech said that all the malfunctions I observed appeared on the computer readout, but because they could not replicate the problem after a computer reset, they told me that the car "is running as the manufacturer intended." this is terrifying. |
| Category | Engine |
| Date | Apr 14, 2018 |
| State | MO |
| Description | Engine makes loud noises after driving and acts like it's exhausted. This always happens when park the car and get out of it. There is a slight burning smell (which I was told would wear off after the first couple hundred miles), but it's still doing this. It's like the engine over heated (which no indicator) and it needs to cool off. The smell is the most concerning part. |
| Category | Structure:body, Visibility:windshield |
| Date | Feb 20, 2018 |
| State | IL |
| Description | Tl* the contact owns a 2018 mazda cx-5. While driving 35 mph, the contact noticed that the windshield was chipped. There was no other vehicle in front of the contact. The dealer was contacted (napleton's schaumburg mazda, 110 w golf rd, schaumburg, il 60195) and determined that the damage was cosmetic and not covered under the vehicle's warranty. The manufacturer was made aware of the issue and offered the contact a 0. 00 gift card. The failure mileage was 130. |
| Category | Air Bags, Service Brakes, Structure:body |
| Date | Feb 05, 2018 |
| State | CA |
| Description | Unintended acceleration. I entered office parking building as usual. Parking spot was on the right. Slowly approaching I started to turn right with foot on brakes. Suddenly car accelerated by itself and hit a concrete wall before I even realized what's happened. Steering wheel airbag deployed, I got secured by the safety belt. Front of my car is damaged. I'm terrified of driving the car due to this unintended acceleration issue. |
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Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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The cx5 has one of the highest reliability ratings of ANY car. It is the highest rated compact suv. Mazda has the HIGHEST reliability rating of ALL automobile manufacturers. Your anectdotal reviews do not paint an accurate picture. I am wondering what your motivation is here or were your paycheck is coming from.