2017 Ford Escape Problems and Top Complaints – Is Your Car A Lemon?

Engine, Electrical and Transmission issues among the top complaints received by the NHTSA from vehicle owners

By Brian Jones | Updated on

By Brian Jones | Updated on

Three main traits define the Ford escape: Versatility, economy – and unreliability. Although the compact SUV offers many desirable characteristics, such as generous cargo space and available all-wheel drive, it’s also terribly untrustworthy. According to the National Traffic Highway Safety Administration (NHTSA) website, the 2017 Escape has several problem areas. The most common are the powertrain, electrical system, and engine.

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NHTSA Complaints for the 2017 Ford Escape

Complaint CategoryNumber of Complaints
Engine
283
Power Train
133
Electrical System
86
Unknown Or Other
72
Structure:body
41
Service Brakes
28
Wheels
28
Fuel/propulsion System
26
Steering
25
Engine And Engine Cooling
24

Problems with the Transmission

Ford has had nothing but problems with its dual-clutch automatic transmission (DCTs) since the unit’s introduction in 2008. Unlike a traditional automatic, which uses planetary gearsets, these transmissions employ gears mounted on opposing shafts, like a manual transmission. Each shaft has its own clutch, hence the term “dual clutch”. But instead of the driver manipulating the gears, like a traditional stick-shift, the car’s onboard computer handles that task.

Certainly, this sounds like the ideal scenario – a manual transmission without the cumbersome clutch pedal. And it would be if it were reliable. Sadly, the DCTs in Ford vehicles, such as the Escape, are full of problems.

On the Kelly Blue Book website, one owner complains, “I haven’t had my car for 10 days and it’s already having transmission issues. When I put it in reverse it starts going backwards then hits a snag, and the entire vehicles jerks.”

Another, on Edmunds.com states, “I just bought a 2017 Ford Escape in April and had to have the transmission replaced two days after buying it. Now 3 months later there is white smoke pouring from my tailpipes. And it kicks every time I back up. This car is poorly made. I’m so upset with this purchase. I will never buy a Ford again.

If Ford can’t get DCTs right, it should just go back to making traditional automatic transmissions. So far, the automaker hasn’t issued any public recalls or technical service bulletins (TSBs) to address the concern.

Here are some actual complaints logged with the NHTSA about the 2017 Ford Escape Transmission Problems:

Out of nowhere, the transmission started seeming to slip in my 2017 Ford Escape while we were driving down a city street. A minute later, the system message “transmission fault service now” came up and the car would not accelerate beyond 35 mph. It has since been at the dealership waiting to be repaired. We were out of state visiting family as well, so this has been a huge inconvenience for everyone involved as my husband has had to miss two weeks of classes to take care of the vehicle and i have had to miss several days of work due to this situation. It broke down March 18th and it is now April 6th and they still have not received the part to fix the vehicle.

Transmission failed and was rebuilt by route 23 Automall. Once getting it back the transmission intermittently slips out of gear often times after stopping at an intersection or traffic light or during city driving. No error codes when bring it back to dealer. Car is unsafe as i almost got hit while crossing an intersection because the transmission slipped out of gear. Escalated to the dealership and ford and they refuse to fix it because it is intermittent and no codes shown on the computer.

I bought this 2017 Ford Escape SE Ecoboost 4wd in February, and since then every time i change gears from park to reverse, i hear a rough ‘thud’ noise from the rear. I only happens when i go in reverse and it never happens while the escape is in drive while in motion. It happens often hearing a hard knock when going in reverse. Since this is a 4wd escape, im thinking its coming from the rear differential when the rear wheels are ‘kicked’ into gear using the rear wheels power to pull it in reverse. It does have ‘intelligent 4wd’ where when the escape is driving on normal roads, the front wheels are only active, but then all four wheels are activated when going on rougher roads. I have done research about this and other owners from 2017 with 4wd have been having this problem to an uncertain end not knowing if this is going to damage the escape in a few years or in a year…basically the ford escape i have makes a hard rough thud noise when going into reverse thinking its a defect. I have contacted ford through their Facebook page and they said they did not find any recalls on it, but it is still is a real problem for me and other ford escape 4wd owners. Please figure this out. Thank you.

Problems with the Electrical System

Remember the good old days, when cars had mechanical throttle linkage? Well, those times are long gone. Nearly all vehicles now use what’s referred to as an electronic throttle body (ETB), otherwise known as drive-by-wire. This design uses sensors, a computer, and a stepper motor to measure driver input at the gas pedal, then move the throttle blade a corresponding amount.

Ford has been having problems with their ETB for years but has done nothing to fix the problem permanently. That’s why the issue carries on in the 2017 Ford Focus.

“This vehicle should be classified as a small van. Handles like one too! I have 300 miles on mine and it’s been in the shop 3’xs. I’ve had an ongoing throttle body issue and the power window switch has been replaced. The quality of the vehicle is very poor. Interior plastic is cheap, carpet is flimsy, and the body dents very easily. Finally after 6 attempts the vehicle was a casualty of the Lemon law, writes an owner on Edmunds.com.

Another writes on the NHTSA website, “Vehicle went into limp mode with no throttle response the first day I owned it. It left me on interstate I 90 having to shut off the car and try to restart it. The dealer could not fix the problem it happened 4 times in 12k miles. I returned the vehicle to the dealer as they could not find the problem after replacing several defective electronic parts. The vehicle was going to get somebody killed it was not going to be me and my 14 year old son. I understand that they have auctioned this vehicle off after dismissing the safety concerns.”

At this time, Ford has not issued any recalls to address this safety concern.

Here are some actual complaints logged with the NHTSA about the 2017 Ford Escape Electrical Problems:

TL* The contact owns a 2017 Ford Escape. While activating the automatic parallel parking assist, the vehicle failed to parallel park and crashed into a parked vehicle. The automatic parallel parking assist deactivated. The vehicle was not diagnosed or repaired. A police report was not filed and there were no injuries. The vehicle was towed. The manufacturer was made aware of the failure. The failure mileage was 150.

The vehicle was parked and would not turn on. Lights and radio worked but engine would not. Electronic control module was replaced. Two weeks after picking it up from the dealer same thing happened when it was parked. Next day the car would turn on. Tried to turn it on again 15 minutes later it would not turn on. Had it towed to the dealer. Electronic control module replaced again. One month later same thing happened while parked. Called for tow truck to have it towed. While waiting for the tow truck after 2 hours tried turning it on and it did turn on. Still had it towed to the dealer.

As my boyfriend was turning the corner at an intersection, the engine suddenly stopped. He was able to stop due to his low speed. I reminded him to put his foot on the brake to restart, and he did that and it started right up. He didn’t do anything to make the engine stop. The only thing that was happening at that time was that a text was coming in on my Samsung phone, which was charging and connected via bluetooth.

Problems with the Engine

Automatic start/stop, a feature once only found on hybrids, is now common on many modern vehicles, including the 2017 Ford escape. Boththe turbocharged engines offered in the SUV come equipped with the technology, which cuts the fuel delivery when the car comes to a stop. The engine is automatically restarted when the driver takes their foot off the brake pedal.

The main benefit of auto start/stop is increased fuel economy. When the system is working correctly, it’s an effective way to boost gas mileage. When it malfunctions, however, like it often does in the Ford Escape, it can be both an inconvenience and a safety Hazard. There are many accounts of the SUV not restarting after a stop.

“So many experience that I’m driving and we’re on a stop light or stop sign waiting to go and the engine will completely shut off by itself and here I am to push the gas pedal to go and the car won’t go or drive, very dangerous and car behind me will honk or almost get hit me so I have to put the car on park and start the engine again just to go. When I do that the map radio will completely blank black no sound of music or your navigation will disappear. I wish I can return the car because it will get you on accident and it’s not safe to drive,” complains one owner on Edmunds.com.

On the NHTA website, another writes, “Driving in stop and go traffic when stopped at red light, the auto start/stop will turn the engine off. Stepping on the accelerator pedal the car will not restart and a message comes on the dash saying shift to park and manually restart the engine. In all cases, the engine does restart but it does cause delays in busy intersections and hesitation on the driver to pull into traffic. Problem is intermittent two to three times a week in daily driving.”

So far, Ford has not released a recall for the concern. Instead, it responded to complaints in an NHTSA communication (SSM 47043) by saying, “Some 2017 Escape vehicles may exhibit an auto stop/start concern when the vehicle does not auto restart. The concern can occur at a stop where the vehicle will perform an auto stop/start event. Upon attempting to restart, the instrument panel may display a message instructing the customer to shift the vehicle to park and start the vehicle manually. This concern may be intermittent and difficult to duplicate. Do not attempt any repairs at this time. Engineering is investigating, monitor OASIS for updates.”

Hopefully, the engineers can find a fix soon before someone gets seriously hurt.

Here are some actual complaints logged with the NHTSA about the 2017 Ford Escape Engine Problems:

My check engine light came on at 5:30 pm on 8/11 and, when i got home, my husband saw that the car had been leaking oil and I was low on oil despite the fact that i had an oil change one month prior. While I was driving to the dealership at 10:45 am on 8/12, the car was not accelerating normally and the mpg readings were all over the place. As i was getting off the highway, the car began to lose its ability to accelerate well, the steering wheel began to shake and eventually the car lost the ability to accelerate completely. I was driving through a toll booth at the time the car lost the ability to accelerate so i coasted through and saw a parking lot for toll booth operators. As I was trying to make my way to that parking lot, smoke began to fill the car through the vents. I coasted into the parking lot and shut off the vehicle. I turned off the vehicle and ran out at which point i noticed that there was a fire under the hood of the vehicle and flames were escaping through the grill, under the hood and out the bottom. The state police arrived immediately thereafter and used a fire extinguisher to put out the flames. No warning notice came across the dashboard until the car lost acceleration ability completely at which point the screen said to shift to “P” and manually restart. At that point, however, the car was filling with smoke so i immediately vacated, shut off the vehicle and ran away from the vehicle. I do not know what caused the problem. I have filed an insurance claim and am awaiting contact.

Vehicle went into limp mode with no throttle response the first day i owned it. It left me on interstate I 90 having to shut the car off and try to restart it. The dealer could not fix the problem it happened 4 times in 12k miles i returned the vehicle to the dealer as they could not find the problem after replacing several defective electronic parts. This vehicle was going to get someone killed it was not going to be me and my 14 year old son. I understand that they have auctioned this vehicle off after dismissing the safety concerns. This is the second report i have filed on this website.

SUV regularly overheats when accelerating up hill in warm weather. The SUV was purchased with the largest engine because we live in the mountains in warm California. When car overheats power is lost and we lose the ability to accelerate in an emergency safety condition. The car also runs rough and jerks once it cools down and power regains. The manufacturer has been contacted and even though they have been able to pull codes verifying the problem have not fixed it (or even attempted to fix it each time it is brought in. The car has a 3500 pound trailer rating. If a trailer was attached we would be on the side of the road in dangerous weather. Very unhappy with my $36,000 car with less than 17,000 miles on it.

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Complaint Data

CategoryPower Train, Power Train:automatic Transmission
DateDec 04, 2022
StateCA
Description
While driving at highway speed, the engine revved and it felt the car was no longer in gear and rapidly lost speed with traffic closing from behind. Shifting into neutral and back to drive caused the vehicle to jerk forward unexpectedly. Managed to steer to the side of the road and drive to a safer area on the highway. Forward movement was difficult and it appeared that the car would not stay in gear. No warning light or console messages. We had been notified in july 2020 of recall 22v413 from ford, but parts were not available. We had just a few days (in november) before received the second recall notice that said parts were now available. I feel as if the recall was not competed timely (5 months). I believe that the car was not going into gear because of the recall part potential failure affecting the transmission as the recall notice stated that the vehicle could "move in an unexpected direction". We had the vehicle towed home and to the dealer (gosch ford, temecula, ca). We informed them of the issue and asked that the recall repair be done. The service writer told us they would do the recall service, but there was no way any transmission damage could have been caused by the recall. I disagreed and stated that the notice states that the vehicle may move unexpectedly, what if the part failed while driving? How would the vehicle behave? The were evasive and did not answer me directly. They told me that they had been instructed by ford to not forward any claims for transmission damage related to the recall. We called after 2 days of service and they said the service was complete, the recall part had indeed broken and that the car was shifting normally. Upon picking up the car, my wife drove off the lot and immediately upon leaving the driveway, the drive gear again failed. She had to pull to the right to a bike lane to avoid traffic closing from behind. Service writer stated that car was not road tested before being returned. Car still at dealer waiting diagnosis.
CategoryEngine, Engine And Engine Cooling
DateNov 29, 2022
StateID
Description
The contact owns a 2017 ford escape. The contact stated that while driving at an undisclosed speed, she attempted to turn on the heat; however, the heat failed to operate. The contact then stated that the temperature gauge started to increase and noticed that the engine had started to overheat. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that coolant had leaked into the combustion system and the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed to take the vehicle in to be diagnosed. The manufacturer was notified of the failure and the contact was advised to call the nhtsa hotline. The failure mileage was approximately 73,000.
CategoryPower Train
DateNov 26, 2022
StateOH
Description
I purchase 2017 ford escape from a car dealership only had it for a week and car keeps stopping in the middle of traffic like the car is in neutral but it's not, and there is a recall on this vehicle from the car fax sheet and I took to a ford and lincoln car dealership for repairs to bushing cable and now mechanic saying there might be issues with transmission and I been reading reviews on the vehicle there have been some transmission issues.
CategoryVisibility:power Window Devices And Controls
DateNov 23, 2022
StateOH
Description
The contact owns a 2017 ford escape. The contact stated while driving at an unknown speed with her grandson seated in the rear passenger's side of the vehicle, the rear passenger's side window independently started going up and down and her grandson's arm got closed in the window, causing a minor injury but had not sought medical attention. The vehicle was taken to the dealer and the contact was informed that the window was fixed; however, several days later while driving with her puppy inside the vehicle, the window independently rolled down almost causing the puppy to jump out the window. The window failed to roll back up as needed. The vehicle was taken back to the dealer and the contact notified the dealer of a failure with the button for the window on the driver's side. The window switch was replaced; however, the failure recurred. The contact stated that after arriving at the residence the window rolled up independently. The contact inquired about nhtsa campaign number: 16v617000 (visibility, electrical system) however, the vin was not included. The contact paid out of pocket for the switch replacement. The manufacturer was contacted, and the contact was advised to file a complaint with the nhsta hotline. The failure mileage was 57,187.
CategoryEngine
DateNov 22, 2022
StateMD
Description
The contact owns a 2017 ford escape. The contact stated that after refueling the vehicle, the vehicle started and then stalled and lost motive power. The vehicle was restarted and operated as intended; however, the check engine warning light was illuminated. The vehicle was taken to the dealer and the contact was notified of a possible fuel leak. The mechanic diagnosed the vehicle and determined that there was no visible fuel leak. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 73,000.
CategoryEngine
DateNov 22, 2022
StateMS
Description
The contact owns a 2017 ford escape. The contact stated while starting the vehicle, the vehicle started as needed but had an engine misfire. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to an independent mechanic and was informed that cylinder #1 was misfiring, and the spark plug needed to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to the independent mechanic and was referred to the local dealer for assistance. The contact took the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 107,000.
CategoryEngine
DateNov 18, 2022
StateWI
Description
My 2017 ford escape overheated and engine failed while driving because the block was compromised due to a known manufacturing defect. See technical service bulletin 19-2346. A ford dealership diagnosed the defect, documented the case, and replaced the engine. My son's safety was compromised while he maneuvered the failed vehicle to the side of the road. This was caused because a critical vehicle component broke which had the potential to cause loss of vehicle control and injury to people inside or outside the vehicle. The failure occurred without warning.
CategoryEngine And Engine Cooling, Steering
DateNov 16, 2022
StateMI
Description
The contact owns a 2017 ford escape. The contact stated while driving approximately 20 mph, the vehicle lost motive power and overheated. Additionally, the steering wheel seized. The message that the engine was overheating and to pull over was displayed. The contact was able to pull over. The vehicle was towed to an independent mechanic. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and notified of the failure. The contact was informed that the repair was not covered and referred her to the nhtsa hotline for assistance. The failure mileage was approximately 89,100.
CategoryElectrical System, Engine
DateNov 15, 2022
StateAR
Description
The contact owns a 2017 ford escape. The contact stated while driving approximately 40 mph, the vehicle lost motive power and stalled. The contact was unable to restart the vehicle. The vehicle was towed to the local mechanic who was unable to determine the cause of the failure. The contact stated that the failure had occurred on several occasions. The local dealer was notified of the failure. The manufacturer was not yet notified of the failure. The approximate failure mileage was 130,000.
CategoryEngine
DateNov 15, 2022
StateOK
Description
Coolant leaked into the engine block causing overheating. Dealership has confirmed that leak has caused the engine long block to need replacement. Vehicle is currently at dealership awaiting repairs. Parts are on backorder. Cost is quoted at over ,000. 00.
CategoryFirerelated
DateNov 14, 2022
StatePA
Description
The contact's son-in-law owned a 2017 ford escape. The contact stated that while his son-in-law was driving at an undisclosed speed, another vehicle cut in front of his vehicle. The brake pedal was depressed to stop the vehicle, and the check engine warning light illuminated. There was smoke coming from underneath the hood, and then flames came from the front end of the vehicle. The son-in-law pulled over on the side of the road and safely exited the vehicle. No medical attention was received. The fire department arrived on the scene and extinguished the fire. Police and fire department reports were filed. The vehicle was towed to a tow yard, where it was deemed totaled by the insurance company. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 52,000.
CategoryPower Train
DateNov 13, 2022
StateID
Description
On june 01,2018 my coworker and I was on a joint visit. After the visit we walked to our vehicles to start the engines and to turn on the ac. I exited the 2017 ford escape and walked over to my coworker and we started to discuss other work problems. My coworker stated "the car is rolling back". I went after the ford attempting to enter the vehicle. The drivers door knocked me down and I was completely ran over from foot to head. I placed my arm over my face and closed my eyes. I held my breath as I listened to the sounds of bones cracking... I suffered 5 fractured ribs, 2 fractures on my face, 15" laceration on the back of my head to where my skull was showing. Several hematomas and a contusion in my right lung. I suffer everyday with pain. There is no way I could have exited the vehicle with it moving. I was able to walk to my coworkers vehicle.
CategoryEngine
DateNov 09, 2022
StateNH
Description
Engine misfiring, low coolant, ingesting coolant, & overheated. Coolant does not “hold pressure” according to mechanic. Coolant going into cylinder #3. Long block needs replacing in order to fix, according to tsb 22-2229.
CategoryEngine
DateNov 04, 2022
StateMD
Description
We bought 2017 ford escape. We are already having issues with the engine. Ford dealer and maintenance told us that we need to replace engine. Mileage is only 100,063
CategoryEngine
DateNov 04, 2022
StateMI
Description
I have a 2017 ford escape suv 2. 0 turbo. Mileage was around 72,000 when this all started to happen. We had experienced chugging on our car, when starting and the engine soon light came on. We took it to our local auto zone and had them put a computer on it and it read that cylinder #2 was misfiring. So we had all the spark plugs and wiring replaced. They then noticed that our engine coolant level was low. They filled it and told us to keep an eye on it. Within the next day it was gone and it showed no leakage of coolant on the ground or any place on the engine. We refilled and drove for a few days and our level of coolant kept going down, we kept refilling and then our engine soon light came back on. We took it to our mechanic and said he would keep it for a few days and check everything out. We got a call that there is a problem with the head gasket. We would have to have it replaced. They would have to have the vehicle for about 2 weeks, as we would not have to replace the engine but they could have it modified to make it smooth around the head gasket and reseal everything. Our ford escape is not that old and the mileage is fairly low for something like this to happen. I found out ford knew about this problem but no recall was made to rectify it. So now after 4 weeks being without my car, due to some problems of getting some parts, and paying out 72. 80 out of pocket for engine repair and that is not including the plugs and wiring and other things done to fix the problem prior to finding this out, we paid out of pocket. We sit with around ,000. 00 to have this car fixed that should be out of ford's pocket, not mine. Is there a form that I can submit to ford's for them to reimburse me for this amount.
CategoryEngine And Engine Cooling
DateNov 03, 2022
StateFL
Description
The contact owns a 2017 ford escape. The contact stated while his father was driving at an undisclosed speed, the accelerator pedal was depressed but the vehicle hesitated to respond. The check engine warning light was illuminated. The vehicle was taken to a local pep boys where it was diagnosed that cylinder #1 was misfiring. The vehicle was then taken to an independent mechanic where cylinder #1 coil pack was replaced; however, the failure recurred while driving. Additionally, the contact stated that his father noticed that the coolant temperature appeared higher than normal. Upon inspecting the coolant reservoir, the contact's father noticed that the coolant level was low. The contact's father refilled the coolant reservoir; however, the coolant level was low upon inspecting the coolant reservoir for the second time. The contact stated that his father then started the vehicle and noticed white smoke coming out of the exhaust pipe. The contact became aware of ford customer satisfaction campaign numbers: 21n12 (short block replacement after coolant intrusion) and 19b37 - supplement #4 that he associated with the failure; however, the vin was not included. An unknown dealer was notified of the failure and an appointment was scheduled for the vehicle to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer informed the contact that the vehicle needed to be diagnosed before consideration to provide assistance for the repair. The failure mileage was approximately 36,000.
CategoryPower Train
DateOct 30, 2022
StateMS
Description
Transmission threw a " transmission fault " code while driving normally. The car quit pulling at all and I was just able to get out of the road. The transmission no longer works in any gear. The car has 101,000 miles on it. Ford will be getting this car back, I will not pay for another transmission with no guarantee that this won't happen again. I will never buy another ford ever.
CategoryElectrical System, Exterior Lighting
DateOct 28, 2022
StateGA
Description
Repeated failure of passenger side low beam headlight bulb. The bulb has burned out 3 times within less than one year. No visible issues were found with the headlamp assembly. All new bulbs purchased to replace the previous, without defect, but have continued to fail. The first failure occurred in october 2021. Second failure in january 2022 and currently, the third failure october 2022.
CategoryEngine
DateOct 28, 2022
StateMN
Description
2017 ford escape. Consumer writes in regard to engine failure. The consumer stated after having their vehicle repaired with a new engine, the vehicle experienced the exact same problem only 1 week later.
CategoryPower Train:automatic Transmission
DateOct 27, 2022
StateMI
Description
2017 ford escape. Consumer writes in regard to nhtsa safety recall 22v-413.
CategoryPower Train
DateOct 25, 2022
StateOH
Description
transmission torque converter failure at low speed, in traffic . Could not get off of road , until towed. To ford dealer service garage. Yes this problem has been identified at donnell ,ford service garage in salem ,ohio. They had 3 more of these failures towed in the same day. (10/21/2022) a clunk from under the vehicle then the car quite moving. All the idiot lights came on. The ford device garage said the torque converter shattered and the vehicle needs a complete transmission rebuild. I do not know if the manufacturer has inspected these parts or components. The ford garage said they cannot get ford parts only after market parts for these transmissions. The garage manager also said and it is all reported on web sites that the 2017 and 2018 transmissions are a problem.
CategoryElectrical System, Exterior Lighting
DateOct 23, 2022
StateCO
Description
In 2020 my headlights just went out one day. All the fuses were good the bulbs were good and ford replaced the bcm (body control module). Luckily it was under the warranty because I only had approximately 28,000 miles. Fast forward to 2022 with approximately 49,000 miles, I was driving home late one night and the same issue happened while I was driving. Since the replacement in 2020 I have had to replace both headlights 3 times, this time replacing the headlights is not working and apparently, I will have to replace the bcm again. This apparently is the main computer system in the car, and it was very dangerous because the lights just went out at night. Upon further research several people are having the same issue; and have reported the problem on several webpages. (https://www. Fordescape. Org/threads/headlights-keep-going-out. 116796/) (https://www. Justanswer. Com/ford/ioe1u-low-beam-headlights-stopped-working-2017-ford-escape. Html) and many more pages and complaints when you google “2017 ford escape lights stopped working” according to ford customer satisfaction, they said that no one else has reported this, however, I don't believe it with the number of complaints that I noticed with just one search. Had it only been one time I would deduct that it was one bad part, but due to the continued problem with the same issue, it appears to be a severe safety concern that ford is refusing to remedy.
CategoryEngine
DateOct 23, 2022
StateCO
Description
Coolant is leaking into the engine at under 50,000 miles. This is a 2. 0 liter engine and there has already been a recall for the 1. 5 liter engine for the same problem. This has been dignosed at the autonation ford dealership and is costing me 69. 87.
CategoryStructure:body
DateOct 22, 2022
StateCA
Description
After buying the truck I noticed over time the body paint was coming off. When I first got it I noticed a few areas where it looked like there was no clear coat applied. About a month after I noticed there actually was no clear coat applied in certain places (mostly around all the windows). When I spoke to numerous dealers they stated they have seen this a lot lately with ford giving no explanation. The other issue I have is the doors and lift gate don't seal properly. I can hear the air whooshing around from everywhere and it even allowed flies into my truck who then decided to mate and it took me two weeks to get them all out.
CategoryEngine
DateOct 21, 2022
StateNY
Description
It was "explained" to me by the extended warranty company that there is a cracked cam or gear head of some sort that was due to a casting issue during manufacturing. As such, the extended warranty sold to me by the dealer for my 2017 ford escape certified vehicle, is all but useless because the company is denying the claim, because it is a manufacturer's defect. I called ford with the reference number as the dealer had spoken with them and advised the dealer to advise me to contact them for detail. It didn't help. Ford said they won't cover it because the vehicle is 5k outside of the their original warranty and only if it becomes a recall issue before I get rid of the vehicle, will they cover it. The dealer told me to contact you for assistance.
CategoryEngine
DateOct 20, 2022
StateOH
Description
Sometime in august 2022 I began noticing smoke coming out from under the vehicle each time we started it. When the problem persisted, we took the vehicle to our ford dealership. A service representative said coolant was leaking into the turbocharger. He did not specifically say the car was unsafe to drive but I believe driving it would risk a fire. Repairs require a new turbocharger assembly, an oil feed pipe, a drain tube assembly, and an oil filter assembly and gasket, antifreeze, exhaust manifold gasket and and some other gaskets and fasteners. The turbocharger assembly has been on back order for more than two months since we took our vehicle in, so we have not had the use of it for that time. The service rep. Said the back order is nationwide. On the internet I found that a california law firm has filed a class action lawsuit against ford over what sounds like the same problem. I'm reporting my incident because I believe this may involve a problem with the design or assembly process on this model. Btw, attached documents show my wife jean as the customer.
CategoryEngine And Engine Cooling
DateOct 20, 2022
StateNY
Description
The contact owns a 2017 ford escape. The contact stated while driving at an undisclosed speed, the vehicle started to lose coolant. The contact checked and added additional coolant to the reservoir. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the engine needed to be replaced. The parts were backordered, and the vehicle was not repaired. The vehicle was taken to an independent mechanic who referred the contact to the dealer. The manufacturer was contacted and stated that assistance would be provided for the repair. The approximate failure mileage was 50,300.
CategoryEngine
DateOct 19, 2022
StateCA
Description
The contact owns a 2017 ford escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the cylinder, coil, and head gasket needed to be replaced. The vehicle was repaired however, the failure recurred two years later. The contact then stated that while driving at various speeds or while idled, he noticed white smoke coming from the exhaust pipe and the engine hesitated. The check engine warning light remained illuminated. The vehicle was taken back to the dealer where the contact was informed that the failure was internal, and the engine needed to be disassembled to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the nhtsa hotline. The failure mileage was approximately 2,000.
CategoryEngine
DateOct 18, 2022
StateWA
Description
My 2017 ford escape was starting up rough and the check engine light was on, so I took it to a repair shop (gere auto repair llc in snoqualmie, wa). They said there was a serious problem with the engine - there was a breach between cylinder 2 & cooling system, combustion gases were getting into cooling, there was a cylinder 2 misfire, the engine failed a block test, and there could've been a cracked cylinder head. I then took the car to a ford dealership (evergreen ford in issaquah, wa) and they said that they see this engine issue often with ford escapes - there's a defect in engine construction. There were slits in the engine that was causing coolant intrusion into the cylinders, causing fairly severe engine damage. Since this is clearly a systematic defect in ford escape engines, I'm not sure why there isn't a recall out for this issue already. This is a serious and expensive issue to repair - not to mention that driving with a damaged engine is dangerous. I ultimately spent ,679 to get the engine replaced. Ford replaced it with a new re-designed engine without slits. The fact that they've re-designed their engine specifically to address the issue I ran into tells me that ford knows this a problem.
CategoryEngine, Fuel System, Gasoline, Power Train
DateOct 17, 2022
StateDC
Description
The contact owns a 2017 ford escape. The contact stated upon refilling the gas tank at the gas station and attempting to drive, he shifted from park (p) to drive (d), however, the vehicle failed to move. The check engine warning light was illuminated. The contact was able to drive the vehicle after turning off and restarting the vehicle several times. The check engine warning light was illuminated. The contact stated that the failure had been reoccurring after refilling the gas tank. The vehicle was taken to an unknown dealer who provided an unknown diagnostic. The vehicle was not repaired. The contact received a recall notification of nhtsa campaign number: 22v413000 (power train), which he associated with the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. Vin tool confirms parts not available.
CategoryPower Train
DateOct 17, 2022
StateND
Description
Stranded off highway exit. Car jerked and revved then barely could go 10 mph. Car went from a slow winding sound to a quick and hard jerking. New torque converter needed at 64k miles. However, torque converter requires significant transmission work in addition. Ford dealership said part was back ordered with a 1 year wait at a cost of 00. Other transmission repairman in area quoted me ,000 and said he had another escape with the same problem the week before I called. When I began looking for a replacement car, several dealerships refused to even accept the car as a trade in stating that this was a known problem with ford cars . I looked at replacement cars at county ford in graham, nc where I had purchased it 2 years previously, however, I felt the sales team was overly aggressive and not empathetic at having sold me a car 2 years previous that was now unrepairable at their dealership. Awful, awful experience. I thought I had invested a lot of money in a dependable car. No car should need a new transmission 4,000 miles out of warranty. The experience has been an absolute nightmare.
CategoryEngine, Power Train
DateOct 12, 2022
StateTN
Description
The contact owns a 2017 ford escape. The contact stated while at a complete stop at the traffic light, the vehicle stalled while utilizing the auto start/stop feature. The message "shift to park and restart the engine" was displayed. The contact was able to shift into neutral (n) or drive (d). An unknown dealer was notified of the failure but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
CategoryPower Train
DateOct 12, 2022
StateWI
Description
The contact owns a 2017 ford escape. The contact stated while driving and shifting into gears, the vehicle was jerking and surging. The contact also stated that the rpms revved up; however, the vehicle decelerated independently. Additionally, the contact stated that while driving from a complete stop at the red light, the vehicle would hesitate to respond, and would surge while shifting into the intended gear. The vehicle was taken to the dealer for recall repair of nhtsa campaign number: 22v413000 (power train). However, in the process of completing the recall repair, the dealer informed the contact that the transmission had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.
CategoryPower Train, Unknown Or Other
DateOct 08, 2022
StateUT
Description
The vehicle check engine light has lit up on multiple occasions. We have had diagnoses that say "it's fine" from ford, but we are concerned that it's not "fine" because of a code that indicates a problem with a cylinder misfire. This is a known mechanical defect in the year/make/model. However, ford claims that our vehicle is not in the vin range. My teenager drives this vehicle and we are now anxious about the reliability of the car. We paid over blue book value for the vehicle. We have spent hundreds of dollars on diagnosis with independent mechanics.
CategoryWheels
DateOct 08, 2022
StateIL
Description
Tires could not be rotated during service at a ford dealer because one or more lug nuts were swollen due to corrosion. Had to replace all 20 lug nuts at an additional cost of 6.
CategoryFuel System, Gasoline
DateOct 07, 2022
StateGA
Description
The contact owns a 2017 ford escape. The contact stated after refueling the vehicle, she was unable to start the vehicle. The contact stated that the check engine warning light was illuminated. The contact stated she had to leave the vehicle running while refueling to not experience the failure. The contact took the vehicle to the local dealer, where it was diagnosed with needing the purge valve replaced. The vehicle was not repaired because the parts were not available. The contact continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was unknown.
CategoryPower Train
DateOct 06, 2022
StateCA
Description
The contact owns a 2017 ford escape. The contact received notification of nhtsa campaign number: 22v413000 (power train). The contact had experienced a failure while stopped at a traffic sign. The contact stated that the vehicle rolled forward at approximately 2 mph and lightly crashed into a vehicle in front of him. There was no damage or injuries. The contact was aware of nhtsa campaign number: 22v413000 (power train), however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a failure. The failure mileage was approximately 60,000. Parts distribution disconnect.
CategoryEngine, Power Train
DateOct 04, 2022
StateTN
Description
Engine blown due to coolant intrusion. Vehicle has 61,000 miles on it and ford will not do anything to fix it.
CategoryPower Train
DateOct 04, 2022
StateFL
Description
The contact owns a 2017 ford escape. The contact received notification of nhtsa campaign number: 22v413000 (power train) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall and confirmed that parts were not yet available. After receiving the notice, the contact stated that an abnormal clunking sound was coming from the vehicle with the check engine warning light illuminated. The contact stated while driving 40 mph, the clunking sound returned as the vehicle lost power without warning. The contact managed to coast the vehicle off to the side of the road after nearly being struck by several vehicles. Due to the failure, the vehicle was towed to an independent mechanic where it remained. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 150,000. Vin tool confirms parts not available.
CategoryEngine
DateOct 02, 2022
StateFL
Description
My son's 2017 escape just died on his trip from idaho back home to florida. He just had his oil changed and a complete tune up, including new spark plugs. He got an engine overheating alarm and was able to get coolant into the reservoir, which was empty at this time. Had to keep adding the coolant until he was able to stop at a friend's house in wisconsin. The car would not start this morning. A friend of the family, who is a mechanic, told him he needs to have the head or entire egine replaced because coolant was leaking into the cylinders. We know now, this problem has been known by ford since 2010.
CategoryFuel/propulsion System, Unknown Or Other
DateSep 28, 2022
StateIL
Description
Was driving and tax went up to 4 and only going 30 mph. It said on the dashboard about transmission I have also had an ongoing problem since I got the vehicle new with the part in the gas tank that has a vacuum seal or something. I have had the part replaced and it still continues to have problems. It will stop and say that manual restart required. It makes an extremely loud noise when it does this. Also after filling up with gasoline it is very hesitant to start and takes 4-5 minutes to get it started.
CategoryPower Train
DateSep 28, 2022
StateFL
Description
The contact owns a 2017 ford escape. The contact received notification of nhtsa campaign number: 22v413000 (power train) however, the part to do the recall repair was unavailable. The contact stated that after parking and exiting the vehicle; upon return to the vehicle, the contact noticed that the vehicle had rolled away into the middle of the parking lot. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 29,940. Vin tool confirms parts not available.
CategoryEngine And Engine Cooling
DateSep 27, 2022
StateOH
Description
The contact owns a 2017 ford escape. The contact stated that the engine misfired while driving at various speeds with the check engine warning light flashing on the instrument panel. The contact also noticed that the coolant was being consumed at an excessive rate. The vehicle was taken to an independent mechanic who discovered that coolant was leaking into cylinder #3. The contact was informed that the engine short block needed to be replaced. The dealer and the manufacturer were informed of the failure and informed the contact that the vehicle was not under recall. The vehicle was not repaired. The failure mileage was approximately 99,000.
CategoryEngine, Engine And Engine Cooling
DateSep 26, 2022
StateCA
Description
The contact owns a 2017 ford escape. The contact stated while the vehicle was idling, the engine was running rough. The vehicle was taken to the dealer and then to an independent mechanic. The contact stated that there was no coolant in the vehicle. The contact stated that the coolant fluid bubbled over out of the hose. The vehicle was towed to the dealer where it was diagnosed that the coolant leaked into the engine and the engine misfired and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case number was provided. The failure mileage was approximately 112,000.
CategoryEngine
DateSep 26, 2022
StateAZ
Description
Check engine light came on just over 67,000 miles. Took vehicle to nearest ford dealership to get checked. Service technician noted stored code p0301and found coolant in one of the engine cylinders. They performed a coolant pressure test and found no external leaks. They also noted tsb 22-2229 and recommend long block replacement. Impacts noted online from other ford escape owners: https://www. Carcomplaints. Com/ford/escape/2017/engine/engine_and_engine_cooling. Shtml https://static. Nhtsa. Gov/odi/tsbs/2022/mc-10213732-0001. Pdf
CategoryEngine And Engine Cooling
DateSep 26, 2022
StateWI
Description
The contact owns a 2017 ford escape. The contact stated that upon a cold start, the vehicle would hesitate or jerk upon depression of the accelerator pedal with an unknown warning light illuminated. The vehicle was taken to a dealer where it was discovered that coolant had leaked into the engine cylinders; with the engine short block malfunction indicator lamp (mil) warning light needing to be replaced. The contact was then informed that there was a warranty on the vehicle for the failure; however, the engine size was not included in the warranty. The manufacturer was notified of failure. The vehicle was repaired. The failure mileage was approximately 93,000.
CategoryPower Train
DateSep 26, 2022
StateIL
Description
The contact owns a 2017 ford escape. The contact stated that after her daughter shifted the gear shifter into park, the vehicle continued to roll forward. There was no warning light illuminated. The contact's husband assisted her daughter with shifting the gear shifter into neutral(n) and the vehicle stopped rolling; however, the failure reoccurred on another occasion. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. The contact received recall notification of nhtsa campaign number: 22v413000 (power train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000. Vin tool confirms parts not available.
CategoryPower Train:automatic Transmission
DateSep 26, 2022
StateCT
Description
2017 ford escape. Consumer writes in regard to nhtsa saefty recall 22v-413.
CategoryEngine
DateSep 24, 2022
StateNV
Description
Coolant is leaking into the engines cylinders according to my mechanic. Engine is dead now, car wont start. Smelled coolant while operating and then the check engine light came on which is when I took it to the mechanic. They said only solution is a new engine. Less than a year out of warranty. Google shows this as a known issue with ecoboost engines, but ford has not issued a recall or solution. Dealership basically blew me off when I called and said they could look at it in a couple months.
CategoryStructure:body
DateSep 23, 2022
StateWA
Description
Door latch failure, would not lock. Had to get back door latch replaced cost 00 for something that was ford's fault.
CategoryPower Train
DateSep 20, 2022
StateAL
Description
In april of 2022 my escape started popping out of gear, put in park it would pop out, going down the road it started popping out of drive going into park or another gear. Your recall is for this problem. I was actually on my way to stop at a ford dealer in april 2022 and it quit pulling all together. I had to have towed to a ford dealer. And all they couild tell me was the transmission needed to be replaced and it would be 4 months before parts would be available and cost over ,400 to repair. They charged me to tell me this after the car had been sitting on their lot for 2 weeks. I had to have it towed to my home, where it still sits unrepaired. Will this be covered under the recall since this is exactly what was happening to the transmission and I am expecting it to be covered.
CategoryLatches/locks/linkages:doors:lock, Structure:body:hatchback/liftgate
DateSep 19, 2022
StateVA
Description
The contact owns a 2017 ford escape. The contact stated when parked the lift gate would independently start to close while she was loading the trunk. The contact stated that the lift gate failure had become constant and eventually became locked and could not be raised or lowered. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer who determined that the lift gate automatic system needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 43,000.
CategoryPower Train
DateSep 19, 2022
StateAZ
Description
Check engine light came on around 67,000 miles. Took into dealership, they advised there's a coolant/oil mixture in one of the cylinders and recommended complete engine replacement. Engine issue for 2. 0l turbo ecoboost.
CategoryEngine, Structure:body, Wheels
DateSep 17, 2022
StatePA
Description
I am writing this to inform you of (4) safety issues in just the past year. Last august while driving in massachusetts (I live in pa) I heard a strange noise. After pulling off the busy highway I found the bottom of my car dragging on the road. I had to find a place that sold duct tape as a temporary fix. Next problem was swollen lug nuts (never heard of such a thing). While getting new tires I had spent money for new lug nuts. The next problem again, the bottom of the car was falling off and dragging on the road. Most recently, two weeks ago while driving down the highway in west virginia the car stated shaking and the engine light stated flashing. After being towed to greenbrier ford in lewisburg, wv the dealer informed me the engine had a catastrophic failure. This is the second engine failure. Every time I get in this vehicle I feel unsafe because I never know what is going to happen next.
CategoryFuel/propulsion System
DateSep 17, 2022
StateMI
Description
Whenever I put gas in my vehicle it hesitate to start. I reported this to the dealership when it started doing this about 3 weeks after getting it. I purchased it on january 24, 2022.
CategoryEngine
DateSep 15, 2022
StateMD
Description
Coolant leaked into engine cylinder and locked the engine. This is a known defect from tsb 22-2229. Only fix is replacement of engine.
CategoryEngine
DateSep 15, 2022
StateCT
Description
On july 1, 2022 we were turning left onto another street and the car started hesitating and the dash indicator said "stop vehicle, severe/extreme engine heat, do not drive". The police came right away and we were blocking traffic, they told us we had to move it out of the driving lane and they couldn't push us with their cruiser. Other cars trying to pass were honking and had to move in the other travel lane to get around us. We are lucky we were not hit by another motorist, it was rush hour. We had no prior incidents or warnings. We had to keep trying to complete the turn and it would jerk forward a little, it took at least 20 times of putting it in park, starting engine and put it in drive to jerk along the road to a safe lot that was about 20 yards away. We had to get a aaa tow truck to take us to our place nearby since the ford dealership was closed for the 4th of july holiday weekend. On july 5th we got another tow truck to take us to the dealership. The estimate we received by phone on july 6 said the small block engine had to be replaced because the coolant had entered the engine and it ruined the motor. We only had about 45,000 miles on the odometer. The estimate was ,100 and we were several months past the warranty so we had to use up about half our savings. I called ford motor co. And asked if there was any help available for the repairs, but they said there was none and there is no recall for this problem. I checked the internet for this specific issue and there have been many people complaining of this happening and there are a few pending law suits trying to force ford to recognize they have a manufacturing failure with these vehicles that have the eco-boost feature. The final bill was ,400 because they also discovered the water pump had damage too and had to be replaced. It took 49 days until the vehicle was completed. We had to rent a car for 2 weeks, then got a loaner from ford shop. The repair only has a 3 yr warranty.
CategoryEngine
DateSep 14, 2022
StateIL
Description
The contact owns a 2017 ford escape. The contact stated that while driving at an undisclosed speed, the temperature gauge fluctuated. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into the engine cylinders and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the vin. The manufacturer advised the contact to file a complaint with the nhtsa hotline. The failure mileage was approximately 65,000.
CategoryEngine
DateSep 14, 2022
StateWI
Description
The engine over heated on interstate 1-94 while I was going 70 miles per hour and I had to pull off the side of the road. The engine coolant leaked into my pistons and caused this issue. It is ridiculous that ford knows this is an issue and isn't forced to recall and fix it. It is an extremely dangerous issue.
CategoryPower Train
DateSep 13, 2022
StateFL
Description
The contact owns a 2017 ford escape. The contact stated that while driving at various speeds, the vehicle randomly shifted into unintended gear. The transmission fault warning light was illuminated. The contact received notification of nhtsa campaign number 22v413000 (power train). The vehicle was taken to the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the nhtsa hotline. The failure mileage was approximately 85,000. Vin tool confirms parts not available.
CategoryWheels:lugs/nuts/bolts
DateSep 07, 2022
StateFL
Description
The contact owns a 2017 ford escape. The contact stated while the tires were being replaced, she was informed that the lug nuts were swollen and needed to be replaced. The lug nuts were replaced. The dealer was not made aware of the failure. The manufacturer was made aware of the failure and a case was filed. The approximate failure mileage was 65,000.
CategoryPower Train
DateSep 06, 2022
StateNV
Description
The contact owns a 2017 ford escape. The contact referenced nhtsa campaign number 22v413000 (power train). The contact stated that while driving, the transmission inadvertently slipped out of gear. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic retrieved fault code: sensor two (oxygen sensor). Additionally, the vehicle was taken to the dealer where it was diagnosed that the transmission and torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 64,000.
CategoryUnknown Or Other
DateSep 05, 2022
StateTX
Description
Vehicle warning indicated to restart car. Pulled over and car did not restart. Dealership indicated that the power steering belt broke the crank sensor on the motor and if the sensor was broke it would not start. They stated that they wouldn't look for any other issues if it was the sensor that was out and that was the reason for the car not starting so they would not look further. Diagnostics was run but they only pinpointed the initial pcode failure and worked on that specific issue. There was an open recall on the vehicle at the time the vehicle was in the shop but that was overlooked. The vehicle failed to operate properly the day after I picked up the vehicle. The vehicle was driven for 5hrs, next morning the vehicle was going 25mph when the transmission became faulty. Vehicle would not accelerate past 20mph in any position. Had to tow it to another service location. Looking up vehicle history, it appears that ford motor company is aware that this year/model vehicle has this same issue but have been unwilling to issue a recall or service notice to fix/alleviate the problem. This vehicle has apx 89,000 miles and it is currently unusable. Many forums indicate they have had the same issue but never received any help from ford although it is a known issue. Dealership reported transmission related codes talking about ratio is incorrect. Not electrical but commanding the gears and causing a slip. Codes observed: pcode: p0731 p0733 p0734 p0735 transmission will require replacement as the vehicle will stop moving completely yet the dealership claims that the recall is only for the transmission shift at park and is unrelated.
CategoryWheels:lugs/nuts/bolts
DateSep 02, 2022
StatePA
Description
The contact owns a 2017 ford edge. The contact stated that the original lug nuts installed on all four wheels were made of steel and covered in chrome. Over time, the lug nuts had become swollen which made it difficult to remove the lug nuts. The vehicle was taken to an independent mechanic and the contact was informed of the failure. The mechanic declined to remove the lug nuts out of concern that the lug nuts would not be able to be reinstalled once removed. The manufacturer was notified of the failure and informed him that the vehicle was out of warranty. The vehicle was not repaired. The failure mileage was approximately 35,000.
CategoryService Brakes
DateAug 31, 2022
StateGA
Description
When approaching a red light on 8/12/22 in dry conditions, my son attempted to push brake part way down to slow on approach. Nothing happened. Pushed brake all the way to floor and vehicle barely slowed. Brakes had been serviced in may 2022. Vehicle had 36,094 miles. Note: accident report not under owner's name as I was not the driver.
CategoryEngine And Engine Cooling
DateAug 29, 2022
StateAL
Description
The contact owns a 2017 ford escape. The contact stated while driving 40 mph, the engine was misfiring. The check engine warning light was illuminated. The contact was able to continue driving. The contact, who is an independent mechanic, diagnosed that cylinder #2 was misfiring. Upon further investigation, the contact diagnosed that coolant was leaking from the radiator into cylinder #2. An unknown dealer was notified of the failure and informed the contact there was no recall associated with the failure. The contact stated that the failure had been reoccurring increasingly while driving. The manufacturer was notified of the failure and a case was opened. The vehicle was not repaired. The failure mileage was approximately 70,000.
CategoryPower Train
DateAug 29, 2022
StateVA
Description
The contact owns a 2017 ford escape. The contact received notification of nhtsa campaign number: 22v413000 (power train) however, the part to do the recall repair was not yet available. The contact stated while driving 20 mph, the accelerator pedal was depressed but the vehicle hesitated and made abnormal sounds. The contact stated that the failure had been recurring increasingly. Additionally, the contact stated upon shifting into reverse(r), the vehicle failed to respond. The contact stated that the vehicle was not drivable. The local dealer was contacted and informed the contact that they could diagnose the vehicle in november. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,000. Vin tool confirms parts not available.
CategoryUnknown Or Other
DateAug 26, 2022
StateCO
Description
I was driving on the highway on a hot (100*) day. I heard a loud boom. I looked at all of my windows and driver control panel, and did not see an issue. Then I heard wind, and realized it was coming from above me. The front panel of my moon roof had exploded - shattering into a million tiny pieces. The majority of the tempering held for a short period of time, but eventually the glass collapsed in. I had an approximately 8 inch hole in my roof, and the rest was in tiny pieces, which continued to rain in until I had the glass repaired. When I heard the sound, I attempted to open the shade, and small fragments of glass rained on me. If this had been open when it occurred, this would have been disastrous. I took it to my car repair facility and it was over 00 to have the piece of glass repaired. They confirmed that spontaneous explosion of sun/moon roofs is an issue that is increasing in frequency due to the size of these structures on cars. My insurance repaired the glass due to my "glass - full coverage." there were no prior warnings.
CategoryEngine, Power Train
DateAug 24, 2022
StateNJ
Description
The contact owns a 2017 ford escape. The contact received notification of nhtsa campaign number: 22v413000 (power train) however, the part to do the recall repair was not yet available. The contact stated that the dealer previously replaced the auto start/stop relay twice; however, the failure recurred with the vehicle turning off and intermittently failing to restart immediately. The dealer was made aware of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 30,000. Vin tool confirms parts not available.
CategoryParking Brake
DateAug 24, 2022
StateAL
Description
2017 ford escape. Consumer writes in regard to parts being unavailable to perform safety recall.
CategoryUnknown Or Other, Wheels
DateAug 24, 2022
StateDE
Description
Took vehicle in for routine service and was told need new lug nuts. Said they were swollen and if we had a flat we would not be able to change our tire. We have had a problem with navigation for years. Told dealer is working with ford for a solution, been over a year and still waiting. Phone is delayed, gps is way off, sitting in delaware and navigation says we are in maryland. This is a major disappointment
CategoryElectrical System, Engine, Fuel/propulsion System
DateAug 23, 2022
StateNY
Description
The vehicle started over heating for no reason, filled the coolant with last oil change within a few days before. Would get to the point the car would stop driving. Happened a few times a day then spread out to less and less. Then happened randomly one day and the car never started again. It stays in a dangerous over heat mode where the car won't start. I had to have it towed almost 60 miles home and then uber myself home. We had the car looked at. Never diagnosed, but we were told we have a cracked head. Possible coolant leakage. Total engine failure. The cause is because the vehicle is defective p
CategoryAir Bags, Electrical System, Engine
DateAug 22, 2022
StateTX
Description
I was in an accident 12/24/2021due to other parties at fault, and my air bags did not deploy. The diagnostic with the collision calliber (78216 zip code) reflected there was a faulty air bag and should have deployed . I suffered neck and back injuries. Half a year later my entire ac compressor needed to be replaced a month later my entire engine needs to be replaced (8700 price). I've only had this car over a year and work remotely. I have under 50k miles on this car and have had so many dangerous and unfortunate high cost issues. The
CategoryPower Train
DateAug 22, 2022
StateGA
Description
The contact owns a 2017 ford escape. The contact stated that while the gear shifter was shifted into reverse(r), the vehicle jerked and drove forward. Additionally, the vehicle rolled forward while the gear shifter was shifted into park(p) and the parking brake was applied to stop the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. Rivertown ford (1680 whittlesey rd, columbus, ga 31904) was also made aware of the failure and referred the contact to the manufacturer. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The contact related the failure to nhtsa campaign number: 22v413000 (power train) which included the vin; however, she had not yet received notification. The failure mileage was approximately 103,000.
CategoryEngine
DateAug 19, 2022
StateMN
Description
The contact owned a 2017 ford escape. The contact stated that while at a stop light a plastic electrical type odor was present coming from the air conditioning vents. Moments later while driving approximately 40 mph, the check engine warning light illuminated and smoke was present coming from the engine compartment before the vehicle stalled and caught on fire. The contact indicated that the flames started in the engine compartment and quickly engulfed the entire vehicle. The fire department was called to the scene and extinguished the flames. During the incident, the vehicle was destroyed. A police report was filed and the vehicle was towed away from the scene. The cause of the fire was not yet determined. The manufacturer and local dealer were not yet contacted. The failure mileage was 120,000.
CategorySeat Belts, Seats
DateAug 19, 2022
StateSC
Description
When folding down the rear seats to expand storage seatbelt buckles can become crushed, even when doing so per the manual's direct instructions, rendering the rear restraint system useless.
CategoryPower Train
DateAug 18, 2022
StateCA
Description
The contact owns a 2017 ford escape. The contact stated that while her son was driving the vehicle, the power train failed and the vehicle had to be towed to a dealer. The contact received notification of nhtsa campaign number: 22v413000 (power train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Vin tool confirms parts not available. The failure mileage was unknown.
CategoryPower Train
DateAug 18, 2022
StateVA
Description
The contact owns a 2017 ford escape. The contact received notification of nhtsa campaign number: 22v413000 (power train) however, the part to do the recall repair was not yet available. The contact stated shortly after receiving the recall notification, the vehicle failed to shift from park(p) to drive(d). The contact stated no warning light was illuminated. The contact was able to continue driving the vehicle. The contact took the vehicle to the local dealer, where he was informed that parts were not yet available to complete the recall repair. The vehicle was not diagnosed or repaired. The local dealer: koons woodbridge ford (13779 noblewood plaza, woodbridge, va 22193: (571) 339-3077) was also contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Vin tool confirms parts not available. The failure mileage was 34,294.
CategoryPower Train:automatic Transmission
DateAug 18, 2022
StateMA
Description
2017 ford escape. Consumer writes in regard to safety recall 22v-413. Consumer is also seeking reimbursement for rental vehicle. While repairs were being made.
CategoryEngine
DateAug 15, 2022
StateOK
Description
Check engine light came on. Vehicle was taken to an independent mechanic and I was told there was coolant leaking into the engine and causing engine failure. The car would not start and had to be towed to the dealership. They gave me a similar diagnosis and stated the engine was locked up and would need to be replaced. The car currently has about 57,000 miles.
CategoryEngine And Engine Cooling
DateAug 15, 2022
StateNC
Description
The contact owns a 2017 ford escape. The contact stated that while driving approximately 35 mph, the engine stalled. The vehicle was jerking and lunging forward. There was coolant flowing into the engine. There were unknown warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that spark plugs and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the nhtsa hotline. The approximate failure mileage was 108,000.
CategorySteering
DateAug 12, 2022
StatePA
Description
The vehicle steering is very stiff and it is difficult to drive. When moving at lower speeds it is almost impossible to turn the vehicle.
CategoryPower Train
DateAug 09, 2022
StateTN
Description
Transmission went out with no warning at all while traveling down a road. It just quit pulling. Dealership stated ford is having to redesign due to issue with current design. Does not cover this with current recall on the cable. Five at dealership with same problem at a small town dealership had we been on a interstate and this happened we could have been killed. We were almost rear ended when it just stopped. Spoke with ford company and they stated they do not issue recalls that it comes from nhtsa. Please don't wait until fatalities happen to force this recall. If they know it is a design issue why want they correct it
CategoryPower Train:automatic Transmission, Power Train:automatic Transmission:gear Position Indication (prndl), Power Train:shift Linkage/cable/rod
DateAug 08, 2022
StatePA
Description
2017 ford escape. Consumer writes in regard to parts being unavailable to peform safety recall.
CategoryEngine And Engine Cooling, Power Train
DateAug 05, 2022
StateCO
Description
The contact owns a 2017 ford escape. The contact received notification of nhtsa campaign number: 22v413000 (power train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to an independent mechanic who diagnosed that there was a coolant leak; however, the mechanic was unable to repair the vehicle. The mechanic referred the contact to a dealer for assistance. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. The vin was unavailable.
CategoryExterior Lighting
DateAug 05, 2022
StateOR
Description
The brake light assembly seem separates and water leaks in causing the brake lights to fail. I went online to see if this was an issue, it seems to be a very big issue with this vehicle.
CategoryPower Train
DateAug 04, 2022
StateNY
Description
The contact owns a 2017 ford escape. The contact stated while making a left turn, the vehicle began to stall. The contact stated no warning light was illuminated. The contact stated that while depressing the accelerator pedal, the vehicle lunged forward. The contact decided to park the vehicle. The contact took the vehicle to an independent mechanic the next day however, the mechanic was unable to diagnose and determine the cause of the failure. The vehicle was not diagnosed or repaired. A dealer was not contacted. The contact stated two days later she received notification of nhtsa campaign number: 22v413000 (power train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Vin tool confirms parts not available. The failure mileage was approximately 61,000.
CategoryPower Train
DateAug 04, 2022
StateGA
Description
Driving home from work 8/3 the transmission began to slip, rpm's going wild & the car stalling mid drive. When taking off from a stop the vehicles behind me often almost rear ended me because the car would only go 5-10 mph. Then all the sudden would get up to speed quickly only to slip again. Drove it the following morning to the dealership just before work. Same issues as the day before except there was a red warning to service the transmission right away due to failure. 80,000 miles seems to be when this ford 2017 transmission is famous for going out completely. The dealer was more concerned about accepting zero liability while charging an exorbitant amount for a rental car & declaring the car out of warranty so not their issue.
CategoryEngine
DateAug 03, 2022
StateFL
Description
The contact owns a 2017 ford escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant leaking into the cylinder head. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 76,700.
CategoryEngine, Engine And Engine Cooling
DateAug 02, 2022
StateIL
Description
The contact owns a 2017 ford escape. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that cylinder #2 needed to be replaced. The vehicle was repaired; however, the failure reoccurred with the vehicle experiencing rough starts. The vehicle was taken to the local dealer where it was diagnosed that coolant had leaked into the cylinder and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the nhtsa. The failure mileage was approximately 83,750.
CategoryEngine
DateAug 02, 2022
StateNJ
Description
Purchased in late 2021 with approximately 68000 miles on the odometer. Began experiencing coolant loss despite no apparent leakage outside the engine. Coolant loss became so prevalent that vehicle overheated requiring towing to a garage. At garage they diagnosed that coolant was leaking into cylinder 2 of the engine and this issue requires a complete engine replacement. Investigated for other similar issues and found that this is a known and very common issue with ford ecoboost 1. 5 liter engines, and has been widely known about since 2019, apparently impacting 2013 to 2019 model years for various ford cars, common factor being the ecoboost 1. 5 liter engine. Despite this being widely known and a special service bulletin that I found on your website from 2019 stating the issue. Https://static. Nhtsa. Gov/odi/tsbs/2019/mc-10162071-0001. Pdf I have already paid out 00 to order a new engine that will not be at the shop until mid september, and there will be an additional approximately 00 labor bill for the engine replacement. How are they still allowed to sell these vehicles without advising potential owners of this common issue? And how has this not resulted in a recall action that would have saved many many people major financial damage.
CategoryEngine
DateAug 02, 2022
StateCA
Description
Coolant leaking into #2 cylinder and short block needs to be replaced. Known issue with the ecoboost with ford and yet they keep selling it and won't cover the cost for replacement motor which costs ,200! Car is 5 years old.
CategoryEngine
DateAug 01, 2022
StateAZ
Description
The vehicle was running very poor after a long trip the day after the trip. It had a p0302 code and at my shop in tempe az alerted me to the issue being, an engine needs to be replaced. I had 103,356 miles on it. We have a coolant intrusion and it was checked by putting 21 lbs of pressure on the cooling system and it leaked into the # 2 cylinder. This is a safety problem due to the engine in limp mode and no power. It was an engine replacement that cost 00. The engine from ford was only 00. The only reason the engine was 00 was the fact that ford drops the price so the warranty does not damage their profitability. I am tired of this no recall settlements with car manufacturers that do not issue recalls and promise to pay and then they do not send the information to the dealers so they will not replace the parts on warranty for the dealership does not have records to do the repair. This gets ford off the hook. I have gone through this with my ford focus 2012. Dual clutch went out without recall. I had the first clutch replaced then I had to pay 00 for a clutch replacement with only 65,000 miles from the replacement. They installed the same parts on the vehicle that were like new. These were the same defective parts that came on the car when new. Now 65,000 miles later the clutch is again bad with the shaking and shuttering when the car was new. I read online an article from car and driver that if the customer requests a new clutch ford is to replace it no charge. I went to ford again today and nothing to tell the dealer to replace the clutch. Again ford has gotten away with not changing the defective product. This was part of a class action suit that nhtsa negotiated with ford. Again ford gets away with not replacing the part. If you negotiate a settlement with ford a bulletin needs to be produced by ford and you need to make sure that it is done
CategoryPower Train
DateAug 01, 2022
StateMI
Description
The contact owns a 2017 ford escape. The contact stated that the vehicle was shifted to park and the engine failed to turn off when the ignition was turned to off position and the key was moved. The contact was unsure of any warning lights being illuminated. The contact stated he reinserted the key, turned the ignition to the off position, and depressed the brake pedal and the engine turned off. The vehicle was not taken to the dealer or independent mechanic for diagnostic test or repair. The contact stated that he received notification of nhtsa campaign number: 22v413000 (power train) and was relating the failure to the recall. The dealer was contacted and made aware of the failure. The dealer stated that parts were not available for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was unknown. Vin tool confirms parts not available.
CategoryPower Train
DateAug 01, 2022
StateFL
Description
The contact owns a 2017 ford escape. The contact received notification of nhtsa campaign number: 22v413000 (power train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryEngine And Engine Cooling
DateJul 29, 2022
StateNJ
Description
The contact owns a 2017 ford escape. The contact stated that there was an engine misfire while starting the vehicle. The check engine warning light illuminated. The contact turned off the vehicle. The contact stated that a family member inspected the vehicle and noticed that the coolant level was low and that coolant was leaking into the engine. The vehicle was not diagnosed. The contact called the dealer and explained the failure; however, the contact was informed that there was no need for a diagnostic test, due to the failure being a known issue. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 109,000.
CategoryPower Train
DateJul 29, 2022
StateID
Description
On june 1, 2018 which was a friday and the time was around 5pm. My co worker and I just finished a patient at the boise christian retirement village. I proceeded to enter the 2017 ford escape to start the engine so that the inside would cool down. As I exited the vehicle to speak to my co worker who was parked 2 cars down. We were discussing a situation about a coworker and she states " danielle your car is rolling back". At that moment I did not know who was in the building the ford was heading. I ran after the ford and opened the driver side door and grabbed the steering wheel. The drivers door knocked me down and the drivers front tire ran me over starting from the foot , leg, pelvic, chest and then my head. I sustained numerous injuries. I had 5 fractured ribs, a hole in my right lung, 2 fractures on my face, several hematomas. My head was squeezed like grape and had a 15 inch laceration. I suffer everyday from this accident. I have scars and a lot of ptsd. I am currently driving the 2019 ford escape for my work. Now I am scared to death and dont know what to do
CategoryEngine
DateJul 28, 2022
StateNC
Description
Engine failure due to loss of compression in two cylinders. Local mechanic believes that the cylinder block or head has failed.
CategoryEngine
DateJul 27, 2022
StateMI
Description
On 7/24/22, upon starting the vehicle the “check engine” light on the dash display came on and stayed on during my trip to church and then again on my way home. Because it was sunday, the ford dealer where I purchased the vehicle new in june 2017 was closed. I called the next day and made an appointment to take the vehicle to the dealer service department on 7/27. The service technician determined that coolant is leaking into the cylinders. The fix, according to ford tsb 22-2229, is engine replacement. The repair estimate totals ,852. 16. The vehicle has 66727 miles on it and is out of warranty. From online research I have learned this is an issue that has occurred frequently with this and other ford models.
CategoryEngine
DateJul 27, 2022
StateOH
Description
Illuminating malfunction indicator lamp, low coolant level, white exhaust smoke, runs then no start, blowing fuses, coolant intrusion into cylinder
CategoryEngine, Power Train, Vehicle Speed Control
DateJul 27, 2022
StateIL
Description
All of a sudden my transmission service fault light has came on, my escape won't shift into gear, and when it is in park it won't go into drive it any other gear without you forcing it. I have called farina, effingham, salem, centralia, newton and none of them can get my car in for a month. I am now without a vehicle and I'm needing something done.
CategorySteering
DateJul 27, 2022
StateNJ
Description
The “steering fault failure” warning came on after an alarm, stating that it needed immediate repair. Within less than 5 minutes, steering failed. Wheel was practically locked. I was just about to make a u-turn when this occurred. I was lucky not to be on a busy road. Dealer states it can not reproduce problem. For safety's sake, the steering rack should be replaced since this is the second time this happened. The last episode occurred when the dealership was changing hands and was not followed up on. Now the dealer called, stating problem is not reproducible. I feel like I'm driving an unsafe vehicle, with no recourse. The car is still covered with an extended warranty, which is proving worthless.
CategoryPower Train
DateJul 26, 2022
StateOH
Description
The contact owns a 2017 ford escape. The contact stated while driving approximately 25 mph or exceeding 25 mph, the vehicle was jerking. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The contact related the failure to nhtsa campaign number: 22v413000 (power train). The manufacturer was not notified of the failure. The approximate failure mileage was 112,595.
CategoryPower Train
DateJul 26, 2022
StateOH
Description
The contact owns a 2017 ford escape. The contact received notification of nhtsa campaign number: 22v413000 (power train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The dealer was made aware of the failure and advised the contact to push the auto start/stop button to restart the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 36,000. Vin tool confirms parts not available.
CategoryEngine And Engine Cooling
DateJul 25, 2022
StateAR
Description
The contact owns a 2017 ford escape. The contact stated while driving approximately 65 mph, the vehicle hesitated and the contact heard a sputtering sound from the engine. The contact stated that the check engine warning light was illuminated. The contact noticed that she had to refill the coolant reservoir repeatedly. The contact had driven the vehicle to an independent mechanic who diagnosed a misfire in one of the cylinders. The vehicle was not taken to be diagnosed; however, the dealer was contacted and informed the contact that the engine might need to be replaced. The manufacturer had been informed of the failure. The failure mileage was approximately 176,000.
CategoryPower Train
DateJul 23, 2022
StateFL
Description
I exited my car to take pictures of a bird. The engine was running and I thought the gearshift was in park. I felt the car bump me and realized it had started moving. The rear tire ran over my left foot and I found myself lying face down on the road. I tried to get up but fell onto my camera. I looked to my right and saw my car moving down the road, drifting to the right towards the embankment that leads down to a canal. I managed to get up and reached the car as it was about to leave the roadway. I tried to grab the steering wheel, but the rear tire ran over my right foot, then over my left foot again. My car went down the embankment, stopping just short of flipping over in the canal. Since there was no other plausible explanation at the time, I assumed I didn't put the car in park despite thinking I did. However, I've puzzled over the accident almost obsessively since it occurred because when the engine is running and the gearshift is in drive and not park, my car moves forward at approx. 4 mph with little to no hesitation as soon as my foot lifts off the brake pedal. I did not get out of a moving car. After the recall notice, I looked at the metadata from the images taken the day of the accident and it shows my car did not begin moving until at least 23 seconds after I exited it to photograph the bird. That also indicates it was in fact in park. I had a broken rib from falling on my camera and a broken (crushed) big toe on my left foot. Other injuries apparent then and/or in the days following were considerable swelling and pain of my left knee and foot, swelling and pain of my right knee and foot, and pain along the outside of my lower legs. I still have pain from the accident, including arthritis in my left foot, pain along my outer left leg and inner knee, and pain in my left big toe. My camera and brand-new lens were damaged. I did not have the car inspected. My safety and the safety of others are at risk until the required parts for repair are available.
CategoryEngine And Engine Cooling
DateJul 22, 2022
StatePA
Description
The contact owns a 2017 ford escape. The contact stated that while driving at various speeds, the vehicle would hesitate upon depression of the accelerator pedal as the check engine light appeared on the instrument panel. Upon inspection of the vehicle, the contact's husband noticed that the antifreeze smelled like fuel. The vehicle was initially taken to an independent mechanic who discovered that antifreeze had leaked into the engine cylinder. The mechanic also found pieces of the piston inside the oil pan. The mechanic then had the vehicle towed to a dealer where the contact was given an estimate for the cost of a new engine. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 62,000.
CategoryEngine And Engine Cooling
DateJul 22, 2022
StateFL
Description
Engine developed a coolant leak that irreparably damaged the engine with 72,000 miles. The coolant leak is a known issue and ford failed to inform consumers or offer a repair. The vehicle is inoperable and still has payments due on the loan.
CategoryPower Train
DateJul 21, 2022
StateTX
Description
The contact owns a 2017 ford escape. The contact received notification of nhtsa campaign number: 22v413000 (power train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to restart the vehicle. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to take the vehicle to a dealer. The failure mileage was 106,831. Vin tool confirms parts not available.
CategoryPower Train
DateJul 20, 2022
StateOH
Description
The contact owns a 2017 ford escape. The contact stated while starting to drive, the vehicle was jerking. The contact also stated that the transmission was shifting hard. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The contact related the failure to nhtsa campaign number: 22v413000 (power train). The manufacturer was notified of the failure. The approximate failure mileage was 74,000.
CategoryWheels
DateJul 20, 2022
StateVA
Description
Lug nuts could not be removed
CategoryEngine
DateJul 19, 2022
StateGA
Description
After learning that the car was the subject of a tsb fir this issue, "some of the affected vehicles may exhibit coolant intrusion into the cylinder bores. Customer symptoms include coolant loss, excessive tailpipe smoke, or illuminated malfunction indicator lights (mil) due to engine misfire. Over time, this condition may damage the engine, requiring replacement of the engine short block." we had this issue occur to us. The vehicle needs an engine. The coolant is leaking down into the cylinder walls. It is 8600. 00 plus tax to replace the engine.
CategoryPower Train
DateJul 19, 2022
StateNY
Description
The contact owns a 2017 ford escape. The contact stated upon starting the vehicle and shifting into drive(d), the vehicle failed to respond. The contact then shifted into reverse(r) however, the vehicle failed to respond. Additionally, the contact heard abnormal clicking sounds. The message "transmission fault - service now" was displayed. The vehicle was towed to a transmission specialist but was not diagnosed or repaired. The vehicle was then towed to the local dealer where it was diagnosed that there was an internal transmission failure and the transmission needed to be replaced. The vehicle was not repaired. The vehicle had been at the dealer for two months. The manufacturer was notified of the failure and informed the contact that they would partially cover the repair of the vehicle. The failure mileage was 76,000.
CategoryPower Train
DateJul 19, 2022
StatePA
Description
I received the following notice of an issue with my transmission: "summary on your vehicle, it may be possible the transmission shifter cable bushing is damaged or missing." they then stated the following safety risks: "a damaged or missing bushing could prevent the shifter from moving the transmission into the intended gear position and cause the vehicle to move in an unexpected direction. The transmission may not be in the park position, even though the shifter position indicates that the vehicle was shifted to park. Exiting a vehicle without the transmission in the park position and without application of the parking brake may allow the vehicle to roll, increasing the risk of injury or crash." ford then stated that parts to remedy the issue would not be available until quarter 4 of 2022, which is three months away. I cannot drive a car that might, in their words, "move in an unexpected direction." I have two small children and do not feel safe driving a vehicle that poses this risk. When I called ford, I was told that, "they understand the predicament that this puts me in. However, they do not have a remedy at this time and they are keeping track of the timeline for the parts." it is unacceptable to ask car owners to drive a car that is in their words, a safety risk, for three months.
CategoryEngine
DateJul 18, 2022
StateKY
Description
While driving home from work the piston cracked causing the engine to fail. No advanced warning lights until vehicle started missing and the engine light came on at that time. The vehicle was only 500 miles over the power train warranty. It had 60,500 miles o. It when ot happened.
CategoryPower Train
DateJul 18, 2022
StatePA
Description
The contact owns a 2017 ford escape. The contact stated that while shifting the vehicle into park, the vehicle surged forward and went over an embankment without warning. The air bag deployed upon impact. The contact did not sustain any injuries and did not seek medical attention. A police report was filed. The vehicle was towed to an independent mechanic and they were unable to repair the vehicle, the vehicle was then towed back to his home. The contact then received a notification in the mail for nhtsa campaign number: 22v413000(power train) which he linked to his failure. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 102,000.
CategoryUnknown Or Other
DateJul 18, 2022
StateLA
Description
As of monday, july 18, 2022, 2017, ford escape is not starting. I do not know as to why it won't start. I have called lamarque ford in new orleans, last week on july 13th and14th and kept getting transferred back and forth with no solution. Called, monday, july 18th, and was told the department was back up until october. Told eddie/ person I spoke with that I had the vin number would he tell me if the part was in. Eddie said no the car would have to be serviced to tell what was wrong. Yes I hung up no immediate help being given. First off ford se r me a letter stating a recall on the vehicle. At this point the car is not starting up at all.
CategoryPower Train
DateJul 16, 2022
StateTX
Description
This is a sensor that indicates a problem with the power train transmission parking.
CategoryPower Train
DateJul 14, 2022
StateOH
Description
The contact owns a 2017 ford escape. The contact received an alert from her insurance provider that her vehicle was included in nhtsa campaign number: 22v413000 (power train). The contact stated that while at a complete stop, the vehicle hesitated upon depression of the accelerator pedal without warning. The contact placed the vehicle into park(p) and then into drive(d) but the hesitation persisted. The contact performed the same maneuver again as the vehicle jerked and slowly began to accelerate. The contact coasted the vehicle into a gas station and had the vehicle towed to a dealer. The dealer diagnosed the vehicle with transmission failure and informed her that the transmission would not be covered under the recall. The manufacturer was notified of the failure and informed her that the vehicle would not be covered under the recall or under warranty. The vehicle was not repaired. The failure mileage was 137,000.
CategoryPower Train
DateJul 14, 2022
StateCA
Description
The contact owns a 2017 ford escape. The contact stated while driving 30 mph, the vehicle shifted to neutral(n). There was no warning light illuminated. The contact veered to the side of the road. The contact turned off and restarted the vehicle. The contact was able to continue driving; however, the failure reoccurred twice while driving. The contact received notification of nhtsa campaign number: 22v413000 (power train) however, the part to do the recall repair was not yet available. The local dealer was contacted and an appointment was scheduled for a diagnostic test. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 144,000. Vin tool confirms parts not available.
CategoryEngine
DateJul 13, 2022
StateNJ
Description
Fue necesario cambiar la transmisión debido a la falta del "buje", el cual tenía un problema de fábrica, según comunión de ford motor company de fecha julio del 2022, con referencia: campaña de seguridad 22v413 de la nhtsa. Gov
CategoryPower Train
DateJul 13, 2022
StateMI
Description
The contact owns a 2017 ford escape. The contact received notification of nhtsa campaign number: 22v413000 (power train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle hesitated during acceleration. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown. Vin tool confirms parts not available.
CategoryPower Train
DateJul 13, 2022
StateMI
Description
The contact owns a 2017 ford escape. The contact stated that after shifting to park(p), the vehicle inadvertently rolled backward. The contact stated that she used bricks to chock rear wheels to prevent the vehicle from rolling down the driveway. Additionally, while driving at an undisclosed speed, the vehicle lost motive power without warning. The contact stated that she was able to coast to the side of the roadway and the vehicle was shifted into park(p); however, the vehicle rolled backward. The contact stated that she had to depress the brake pedal to keep the vehicle from moving. The vehicle was towed to an independent mechanic who diagnosed the failure as a defective transmission that needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The contact stated that she contacted the purchasing dealer who stated that the vehicle was not under warranty. The contact stated that she received notification of nhtsa campaign number: 22v413000 (power train) after the failure occurred and related the failure to the recall. The failure mileage was 70,927.
CategoryEngine
DateJul 12, 2022
StateOH
Description
The contact owns a 2017 ford escape. The contact stated that while starting the vehicle, the vehicle was shuddering. The engine began to overheat with the check engine warning light illuminated intermittently. The vehicle also ran rough. The contact took the vehicle to a certified mechanic who stated that the head gasket needed to be replaced. The contact took the vehicle to another certified mechanic who stated that the engine needed to be replaced. The contact then decided to take the vehicle to a dealer and was notified of coolant intrusion into the cylinders which caused the engine failure. The dealer replaced the engine. The contact had not yet retrieved the vehicle to confirm if the fix had repaired the vehicle. The manufacturer was made aware of the failure and referred the contact to the nhtsa. The approximate failure mileage was 115,000.
CategoryPower Train
DateJul 12, 2022
StateOH
Description
The contact owns a 2017 ford escape. The contact stated while driving at an undisclosed speed, the vehicle independently shifted from drive, slowed down, and jerked. The vehicle then accelerated. The check engine warning light was illuminated. The contact received notification of nhtsa campaign number: 22v413000 (power train) however, the part to do the recall repair was not yet available. The vehicle was taken to an independent mechanic. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Vin tool confirms parts not available. The approximate failure mileage was 67,000.
CategoryElectrical System, Engine, Service Brakes
DateJul 11, 2022
StateOR
Description
After arriving at my designation 250 miles from my home my I arrived safely but when leaving from there the car would start. I waited 20 minutes before I tried starting it and it started. I was there for the weekend for a graduation. Sunday the car started and I proceeded to come home to the same distance. I stopped at costco in portland, or. Which was about 5:30 evening. I went to put my groceries in the car but the hood would not open. I tried to use the fob but again it would not start. I took the key out of the fob and opened the door and the horn started blasting and the car lights started blinking. My son was in portand, or. As well and meet me at costco. He opened the fob and put in a new battery but that did not work. We figured that it was probably dead even though it was never used and new. He went and bought a 5 pack of batteries. We tried again and again it would not start. Before I called him I had gotten hold of my roadside insurance and since it was not considered an accident nor anyone hurt, they said it would take about 1 to 2 hours to get there. That's when I called my son. After numerous times trying to get it started with a new battery it finally started. Drove home with my son following behind and made it home. I was thinking that it was just the fob but it started to do the same thing in days to come. As of today july 11, 2022 my car has been at the dealer where I bought it since may 23, 2022. I took it there for an oil change, which I always do and it's been there almost 2 months. I did send a letter to ford motor company , customer relationship center in dearborn, mi 48126. I believe that my 2022 ford should be considered a safety defect. I'm just glad that, had my car lost power on the freeway or any other place it I would not had any control over it. I did not mention that my granddaughter was with me when I drove the 250 miles.
CategoryEngine, Engine And Engine Cooling:engine:crank/camshaft Position Sensor
DateJul 11, 2022
StateTX
Description
The contact owns a 2017 ford escape. The contact stated that while driving approximately 65 mph, the check engine warning light and the "engine fault service now" message was displayed. The vehicle was later taken to the local dealer who diagnosed that the throttle body and crankshaft case pressure sensor were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was also notified of the failure. The failure mileage was 29,100.
CategoryEngine, Unknown Or Other
DateJul 11, 2022
StateMI
Description
Engine was not able to continue accelerating onto a freeway entrance ramp or up a hill. It began to struggle and would not increase in rpms. The low pressure oil light flashed for a second when this happened. Never saw an engine light go off. Since the engine light never went off I continued to drive this vehicle, on highways where there were situations where I could not maintain a safe highway speed. It was scary and felt the engine would quit any second. But it would settle and again no indicators went off. After any struggle on a freeway the next 24 hours the engine would struggle even driving on local roads (under 40mph); could not accelerate and all and felt the car would stall any second. Sometimes the oil indicator would go off, sometimes not. This was reproduced and confirmed by a ford dealer. They found metal in the engine oil and said the entire engine needed to be replaced. They currently have the faulty engine. No others have inspected the engine at this point. Again no engine warnings went off and my entire engine needed to be replaced, it was not an option to wait. It wasn't safe to drive. This is not related to the current recall.
CategoryPower Train
DateJul 11, 2022
StateCA
Description
I bought this car with only about 6000 miles and at about 108,000 the gears started giving issues and basically it stopped engaging and had to be towed to folsom ford dealership. It was then diagnosed to having issue with the transmission and I was quoted that labor charge only will be 00. 00. Since it was too much I shopped around and decided to tow it to another garage where it was completed for 41. 00 with everything included. Now this morning I received a recall notice confirming issue in transmission and fyi it was a big risk when in a busy freeway (I-5 north) just before sacramento airport my vehicle just stopped and had to push my car on the side of the freeway, and anyone could have hit but thank god I came out safe. I would really appreciate if ford can refund/reimburse whatever I paid to get this fixed and on top of this I paid about 0. 00 to get a rental to go to my work. I am attaching herewith all relevant invoices and receipts:
CategoryPower Train
DateJul 11, 2022
StateIL
Description
The contact owns a 2017 ford escape. The contact stated that after starting the vehicle and shifting to drive(d), there was a loud thumping noise heard. The “service transmission” message was displayed and the vehicle would not accelerate properly. The vehicle was slowly driven to the nearby dealer who examined the vehicle and diagnosed that transmission had failed and needed to be repaired. No further information was available. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 74,000.
CategoryEngine
DateJul 09, 2022
StateIN
Description
Engine light kept coming on. Eventually stopped in traffic and went into limp mode. Took it to the local ford dealer and they said it was a coolant leak into the engine and that they've seen it before and that it would cost ,000 to replace the engine. We were able to get an independent mechanic to replace the faulty engine with a pre-owned engine with 11,329 miles for ,000.
CategorySeat Belts
DateJul 09, 2022
StateAZ
Description
The front passenger seat belts do not lock during hard braking. Seats belts fail to lock and engage. This is a very serious safety issues. If we were to get into an accident I fear the possible damage during impact
CategoryWheels
DateJul 09, 2022
StatePA
Description
Swollen lug nuts
CategoryEngine
DateJul 08, 2022
StateMO
Description
I had a 2017 ford escape se fwd. Check light came on for cylinder 2 misfire. Took it to the dealership to have it diagnosed. It failed a pressure test due to coolant leaking into cylinder walls. Motor failure was at 109xxx miles.
CategoryPower Train
DateJul 08, 2022
StateMI
Description
The contact owns a 2017 ford escape. The contact stated while driving approximately 15 mph, the vehicle inadvertently lost motive power and was unable to accelerate. There was also an unknown rattling sound coming from the engine. There was no warning light illuminated. The contact also stated that it was difficult to shift gears. The vehicle was driven to a local family member's residence; then towed to an independent mechanic who diagnosed a failure with the transmission; however, the vehicle was not repaired. The vehicle was then towed to the local dealer who diagnosed a failure with transmission and gear shifter failure. The vehicle was repaired; however, the failure recurred. The manufacturer was not notified of the failure. The contact related the failure to nhtsa campaign number: 22v413000 (power train). The approximate failure mileage was 89,000.
CategorySteering, Unknown Or Other
DateJul 08, 2022
StatePA
Description
Rear trail arm bushings are gone on both sides
CategoryEngine
DateJul 07, 2022
StateNC
Description
The contact owns a 2017 ford escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, and the dealer replaced the spark plugs; however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the engine block was allowing coolant to leak into the engine. The dealer informed the contact that the engine needed to be replaced. The vehicle was then taken to an independent mechanic where it remained unrepaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
CategoryElectrical System, Engine, Unknown Or Other
DateJul 06, 2022
StateGA
Description
Car engine stopped running while driving. Car was taken to dealer, they said transmission but ford corporate says they have no record of the issue. How is that? The car is doing the same thing again and I am afraid to drive it, if it would start. Now ,it won't even start. How are they allowed to keep this stuff secret? I know nothing will happen , but the next time this occurs someone could die as it doesn't care where it shuts off.
CategoryEngine
DateJul 05, 2022
StateMI
Description
Check engine light came on and took it to the dealer. Quick diagnosis was a misfire on piston #1. Was told that there is a known problem with coolant leaking into the piston and it happened with previous ford engines. Took it in to be tested and was just told that the engine needs to be replaced for a total of 00.
CategoryEngine, Power Train
DateJul 05, 2022
StateIL
Description
Cylinders 1 & 3 began to misfire, sparkplug, wires, coils replaced, 2 days later engine light pops back on with same error codes. Noticed very low coolant and then discovered coolant in oil.
CategoryPower Train
DateJul 05, 2022
StateMI
Description
The contact owns a 2017 ford escape. The contact stated that while driving approximately 70 mph and attempting to accelerate to overtake a semi-truck, the vehicle failed to accelerate while depressing the accelerator pedal. The contact stated that the vehicle started losing motive power. The vehicle was towed to the local dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 47,488.
CategorySteering
DateJul 04, 2022
StateNY
Description
I was on a parkway when the power steering stopped working suddenly. Controlling the vehicle became extremely difficult. I have not been to the shop due to availability, but the obd sent a message that power assist failed.
CategoryEngine
DateJun 30, 2022
StateCA
Description
Coolant leaking into the engine cylinders - it's a known problem with 1. 5l and 2. 0l ecoboost engines for ford escapes and other vehicles manufactured between 2013-2019, ours is a 2017. Ford was sued with a class action lawsuit for the 1. 6l engines but no fix or recalls for the other engines experiencing the same problem. Please help! This is very dangerous as it can cause the engine to seize and no warning! More details here: engines in their ford vehicles overheat due to an internal coolant / antifreeze leak that allows coolant to enter into the cylinders of the engine. In many cases, the defect is alleged to have caused total engine failure and to require replacement of the engine block. While some consumers report the check engine light comes on to alert them to the issue, others state they got no warning. Similarly, some consumers note they saw blue or white smoke coming from their vehicles to alert them to the issue. Several observed that their vehicle misfired when coolant leaked into the cylinders. The most common vehicle pcm codes reported as associated with misfire related to the internal coolant leak are p0316 and p0302. Consumers additional report that the prevalence of the problem has caused replacement parts to be on backorder, causing significant increased wait times for vehicle repair. Ford previously recalled certain 2013 and 2014 ford vehicles equipped with the 1. 6l engine for a similar issue under recall campaigns 12v551 and 17v209. No such recall has been made, however, for vehicles with the 1. 5l and 2. 0l ford ecoboost engines presenting similar problems.
CategoryEngine And Engine Cooling
DateJun 30, 2022
StateIL
Description
The contact owns a 2017 ford escape. The contact stated that while his daughter was driving at an undisclosed speed, the temperature gauge indicated that the engine was hot. Additionally, a warning chime sounded in the vehicle. The next day, the contact stated that the same failure occurred while driving 40 mph. The vehicle was taken to an independent mechanic and it was discovered that coolant had leaked into the engine cylinders. The contact then drove the vehicle to a dealer where they confirmed the failure and gave him an estimate for a new engine block. The manufacturer was notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was 90,767.
CategoryPower Train
DateJun 30, 2022
StateMI
Description
The contact owns a 2017 ford escape. The contact stated that while shifting to first gear, the vehicle jerked and lunged forward. The service transmission message was displayed. The contact stated while driving, the speed decreased to 20 mph and then accelerated independently to 60 mph without warning. The vehicle was restarted and operated as designed. The contact called an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 170,000.
CategoryPower Train:automatic Transmission:internal:bearings/bushings
DateJun 30, 2022
StateTX
Description
While idling in park vehicle transmission moved to reverse and backed away from me only to be restrained by a large bush. Rear bumper and exhaust damaged.
CategoryEngine
DateJun 29, 2022
StateTX
Description
The engine is leaking coolant into the cylinders for the past year. Keep adding and engine miss. Ecoboost engines are all defective and should not be sold...... No check engine light and no codes present. Never over heated and only added anti freeze to stay at full line.
CategoryPower Train
DateJun 29, 2022
StateTX
Description
The contact owns a 2017 ford escape. The contact stated that while driving at an undisclosed speed, the vehicle experienced an abnormal jerking with the transmission warning light illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 103,818.
CategoryEngine
DateJun 27, 2022
StateMI
Description
The contact owns a 2017 ford escape. The contact stated that the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer and the contact was informed that the purge valve was defective and needed to be replaced. The vehicle was repaired; however, three days later, the check engine warning light returned and the engine started sputtering when started. The vehicle was taken back to the dealer where it was diagnosed with engine failure. The contact was informed that coolant had leaked into cylinders #2 and #4. The manufacturer was notified of the failure and informed her that the vehicle was not under recall. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was approximately 117,000.
CategoryPower Train
DateJun 27, 2022
StateVA
Description
The contact owns a 2017 ford escape. The contact stated that after shifting in to reverse, the vehicle drove forward instead. There were no warning lights illuminated. The contact also stated that after starting the vehicle, the vehicle failed to accelerate immediately. The contact manually shifted the gear shifter and the vehicle then started immediately; with the normal mode warning light illuminated. The vehicle was driven to the local dealer who diagnosed a failure with the shifter cable. The vehicle was not repaired. The contact and dealer referenced the failure to nhtsa campaign number: 22v413000 (power train). The approximate failure mileage was 59,784.
CategoryEngine, Exterior Lighting, Power Train
DateJun 26, 2022
StateMI
Description
With no warning the suv over heated and I took it to pep boys to see what was happening. They simple told me that I needed to replace the entire engine. This isn't fair because I didn't even get a warning. This suv has other problems as well that ford should have issued recalls for but there's so many to list. I would just like my suv to be fixed as I'm a single mom trying to make it through this trying times and now I have no car to get work, take my children to school, or even the day to day things that we need like a grocery store trip. I don't 6,000 to 9,000 to repair my truck and I can't afford to lose it either as I'm still paying the note on it. Can you please help us, I'm only trying.
CategoryEngine
DateJun 26, 2022
StateVA
Description
6/17/22 drove from va to ny check engine light came on, took it to ford dealership simmons-rockwell, in hornell ny, they completed a diagnostic test and told me that my suv needed to have long block replaced due to coolant leaking into cylinder 1. Its a known manufacturing defect in the aluminum motor. Affecting all ford vehicles from 2013-2020. Repair cost 00. Ive contacted ford corp. To see if they will cover the repair since its a known defect and they keep pushing me off to the dealership and the dealership said they cant do anything until they hear from ford corp. What can I do?
CategoryPower Train
DateJun 24, 2022
StateGA
Description
On 6/23/22 while driving in heavy stop and go traffic, the engine starting turning high rpm's. After about going 1/4 mile with this issue, the transmission failed. We were able to pull into a parking lot and out of traffic. The car displayed a transmission fault code on the display. Car has been well maintained, and at less than 82k miles, transmission has failed. We first started having an intermittent engine skip about 2 weeks ago. Our mechanic could not confirm the issue as there were no check engine lights or codes being displayed. We had the coil packs replaced at their recomendation, since this is another common complaint with the escape. The transmission and engine issues seem to be common with this model, but ford has not issued a recall. We are going to be out of pocket over k to repair a car with less than 82k miles.
CategoryEngine
DateJun 23, 2022
StateOH
Description
Check engine light came on, took to dealership. I was informed that coolant is leaking into the cylinders causing misfiring and engine would need to be replaced. I was told this is a known issue for my car but no recall is issued for this problem by ford.
CategoryStructure:body, Unknown Or Other
DateJun 23, 2022
StateTX
Description
Liftgate trunk won't open with key fob or button most times and my things are stuck in there sometimes overnight until it will just magically open.
CategoryStructure:body:hatchback/liftgate
DateJun 23, 2022
StateTX
Description
The contact owns a 2017 ford escape. The contact stated while attempting to unlock the liftgate, the contact was unable to unlock the liftgate using the key fob or the button inside the vehicle. The vehicle was not diagnosed. The manufacturer was contacted and notified of the failure. The manufacturer referred the contact to the nhtsa to file a complaint. The approximate failure mileage was 48,000.
CategoryEngine, Service Brakes
DateJun 22, 2022
StateOH
Description
Traveling on I-77 in bland county virginia. I was doing 70 mph and had to slow to 40 mph due to a tractor trailer. Brakes failed, made it off the interstate safely. I went to a garage. They installed front brake pads which did not help. Upon checking, they recommended a vacuum pump as my brakes were no better and all of the oil was leaking out of my car. I checked with ford and my warranty expired on may 16, 2022. Cannot even drive the car due to the oil and brake issue. The vacuum pump had disintegrated.
CategoryEngine
DateJun 21, 2022
StateWI
Description
1. 5l ecoboost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (mil) with only diagnostic trouble codes (dtcs) p0300, p0301-p0304, p0316, p0217, p1285 and/or p1299 stored in powertrain control module (pcm). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the service procedure to replace the short block and head gasket. Yes, it is available for inspection safety issue could arise when engine malfunctions vehicle has been inspected by two different auto repair shops yes, the check engine light went on when the car started to malfunction
CategoryEngine And Engine Cooling:cooling System
DateJun 21, 2022
StateWI
Description
The contact owns a 2017 ford escape. The contact's wife was driving approximately 35 mph, the vehicle started shaking and vibrating and was difficult to steer. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer where it was diagnosed that the vehicle had coolant leak into the cylinders. The dealer determined that the engine had to be replaced and related the failure to tsb 19-2208: 2. 0 l eco boost - coolant in cylinders, white exhaust smoke. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 60,000.
CategoryPower Train
DateJun 20, 2022
StateNC
Description
Vehicles equipped with the base 6 speed select-shift transmission may sometimes fail to accelerate when merging or going up-hill. This issue created a hazardous situation for my family when a car came into our lane and the escape wouldn't accelerate to avoid collision. Luckily the driver of the oncoming car just missed us.
CategoryPower Train
DateJun 18, 2022
StateWI
Description
My 2017 ford escape moved forward after being put in the park position, thus causing me to fall to the ground upon exiting and driver side rear tire ran over my left knee, causing a crushed knee. I am still unable to walk properly without pain. I have not had car inpected and have just seen the recall, which states "recall incomplete, remedy not yet available".
CategoryPower Train
DateJun 17, 2022
StateMS
Description
On june 4th I parked my car at my house and left it running. As I went to walk into my house my car started moving. I was able to get into the car and put it back in park but not before it ran into my house.
CategoryEngine, Fuel/propulsion System, Unknown Or Other
DateJun 16, 2022
StateMI
Description
While stopped at a red light the car spontaneously shut off and had to be put in park and restarted. This happened 3 times in the past 2 weeks on extremely hot days. No engine warning light has come on.
CategoryUnknown Or Other
DateJun 16, 2022
StateCA
Description
While I was driving on the freeway during traffic times, the vehicle would not accelerate upon pushing the gas pedal at first. All of a sudden it would jerk forward very fast. This could have caused me to unintentionally rear end the car in front of me or get stuck without being able to move with cars coming fast behind me. This could have cause an accident and myself or others could have been harmed. This happened multiple times during one trip. The check engine light came on a few days prior to this incident. The codes were ran for the check engine light and came up for "emissions" issues. The vehicle is currently at norm reeves ford in cerritos, ca. They are stating it is a "flywheel issue and pump not properly aligning with the clutch". I am estimated to be charged ,660. 00 in repairs.
CategoryElectrical System, Engine
DateJun 14, 2022
StateIL
Description
The contact owns a 2017 ford escape. The contact stated that while the engine was idling at a stop light, the vehicle lost motive power. The contact stated that a “shift to park and restart vehicle” message was displayed. The contact stated that the failure also occurred while slowing down to stop the vehicle. The vehicle was taken to the local dealer who was unable to duplicate the failure and no repairs were performed. The manufacturer was not notified of the failure. The failure mileage was 20,000.
CategoryElectrical System, Engine, Fuel/propulsion System
DateJun 08, 2022
StateCA
Description
3-4 times a year my 2017 ford escape doesn't automatically start after auto stop start turns the engine off and I have to shift into park and restart the car. This has happened basically since new.
CategoryWheels
DateJun 08, 2022
StateIN
Description
We took our car in for oil change and tire rotation, we were informed by service manager tires couldn't be rotated because lug nuts couldn't be removed, did we want lug nuts replaced which we did, after done ask why did the lug nuts fail on a car with less than 21000 miles was told it was a split lug nut poorly designed and when seal breaks and swells they can't be removed. In my mind this is a safety issue as we wouldn't have been able to change a flat tire if the service department couldn't change and we wouldn't have known this issue existed had we not had the car in for oil change and tire rotation. So if we had had a tire issue on the highway we would not been about to change our tire, leaving us stuck on the road. I don't have a clue the number of cars on the road with lug nuts that couldn't be removed. I believe ford should replace all these poorly designed lug nuts
CategoryElectrical System, Engine, Power Train
DateJun 07, 2022
StateNM
Description
On 06/07/2022 I started my car in the morning and as I put the car in reverse I was greeted with a message "engine is hot pull over safely" the heat gauge was all the way to the top. After 1/2 block I turned around and pulled back in the driveway. The engine was running roughly and kept turning off. We opened the hood to check the coolant and it was empty. We put water in the radiator so I could go to a nearby store for antifreeze/coolant, but the car was running so roughly and wouldn't accelerate, so after a couple of blocks I turned around and went back to my driveway. Trouble shooting research uncovered many many 2017 ford escape eco boost models have had this exact experience, yet there are no recalls... Please advise my next steps regarding proceeding from here. My car only has 42,000 miles on it and I still have 4 yrs of payments to make...
CategoryEngine
DateJun 07, 2022
StateNC
Description
I hit the gas in the passing lane during heavy traffic and the car lost power and shuddered. Check engine light came on. Called in a tow truck. Vehicle was 3 months out of 5 years warranty but only 34,607 miles. Ford goodwilled a portion but I'm still billed over 00. Technician says oil leaked into the cylinder and damaged the piston. These engines are apparently famous for leaking into the cylinder....
CategoryEngine, Fuel/propulsion System
DateJun 05, 2022
StateOH
Description
I've had my 2017 ford escape ecoboost since december 3, 2020, I first noticed a problem around late november 2021 (after thanksgiving). I would put fuel in my car and it would putter (idled low) when I started it back up. As this issue became progressively worse, I began to notice around mid january 2022 that I would have to refill my antifreeze at least once per 2wks but there wasn't any leakage on the ground, check engine light came on but went off on its own a few days later. In late march 2022 the check engine light came back on and stayed on, so on may 23, 2022 I took it to carx for an engine diagnosis. The diagnostic revealed misfire codes concerning #4 coil and to replace sparks plugs, also an evap purge valve solenoid assembly would be required (I have an image of the print-out for the diagnostic). I've had the #4 coil and spark plugs replaced by a reputable mechanic (on 6/1/2022), ordered the purge valve solenoid (which hasn't arrived yet), and I have had the air filter replaced. In spite, of these initial repairs the car has run hot (on 6/4/2022), and the radiator reservoir is extremely low. When it did start this morning (6/5/2022), it took 3 tries for the engine to turn over, and there was blueish white smoke coming from the tail pipe. I've researched the vin number and noticed that there are no recalls, despite numerous complaints of this nature. Sadly, now my vehicle won't start at all.
CategoryElectrical System
DateMay 31, 2022
StateMI
Description
While driving, the vehicle turned off. Got to side of road. Towed. Code stated camshaft position sensor
CategoryElectrical System, Engine
DateMay 31, 2022
StateTX
Description
Three weekends in a row my vehicle failed to start. No power, no lights, nothing. Figuring that the issue was the battery, I went to orilleys and got a new battery. The salesperson at the time said the old battery still had a good charge and is not sure why the car wouldn't start. I went ahead and got the new battery, anyway. Installed it and the car started. The very next weekend the same thing happened again (with a new battery). After 30 or 40 minutes of trying, the engine will start. This has happened, consistently, over the last 3 months. I do not have any other equipment plugged into my vehicle.
CategoryEngine And Engine Cooling
DateMay 27, 2022
StateVA
Description
Ford eco-boost 2. 0 engine has a cracked block, cylinder head, or blown head gasket at 76,200 miles. Car cut off while driving on the highway and I was almost hit in the rear end when trying to pull over. Engine light confirmed misfire in cylinder 1 and 2. Purcis ford in fredericksburg va has confirmed the engine has water / antifreeze in the cylinders and needs replacement. They explained it's a common problem with this engine.
CategoryExterior Lighting:back Up Lights
DateMay 27, 2022
StateGA
Description
The body control module failed on a main road at night. My inside lights and dash lights emergency flasher along with the outside lights shut off. The car behind me had to swerve around me to keep from hitting me. My vehicle was not seen by the other drivers and was almost hit several times. Luckily I coasted to a light and made a sweeping turn onto a wider shoulder area of the road. It was towed to a shop but they were not able to do anything with the vehicle do I had it towed to a ford dealership. It was almost 30 days before I got my vehicle back. Apparently there is a shortage of body control modules. I received no warning lights at all. Everything inside the vehicle flashed and then the car and electrical just shut off. Prior to that incident I had not had any other issues with the vehicle. The drivers side seat module had to be replaced as well. It cost 1005. 38 for the body control module to be replaced and 786. 00 for the seat module to be replaced.
CategoryEngine
DateMay 24, 2022
StateMN
Description
1. Check engine light came on, the vehicle was not leaking coolant underneath but was going thru coolant which I would fill repeatedly made appointment immediately, brought into ford dealership for first available appointment told lower cylanoid 1 crack and that the coolant was leaking thru that point into the engine, mechanic stated this is a known issue, retired mechanic confirmed they have specifically hired mechanics just to fix the 1. 5l and 2. 0l engines in the ford escapes. They would replace the lower block of engine and they have a kit specifically made to order for this fix. Cost would be ,500. 2. Called ford corporation in houston, tx spoke to operation supervisor and cxs person-they confirmed this is a known issue but has not made the recall list anything they can do because of the vehicle not being inside the warranty, told me to save receipts for future recall told me to call (313)-322-3000 3. Called customer service said there is nothing they can do call the dealership
CategoryEngine
DateMay 24, 2022
StateMI
Description
The contact called on behalf of the owner of a 2017 ford escape. The contact stated while the driver was driving approximately 35 mph, the check engine warning light illuminated and the vehicle overheated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was notified of an oil coolant failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 65,000.
CategoryWheels
DateMay 19, 2022
StateTX
Description
At a recent oil change/tire rotation the tire lug nuts were found to be bulging - these are 2 piece lug nuts. Their tools had a difficult time removing them. They informed me that they would not rotate my tires, in the future, unless I had a new set. Checking, on-line, I also found that my ford supplied lug wrench may not allow me to fix a flat. This is a potential future safety issue. Belief is that the dissimilar metals that makeup these nuts cause corrosion and may fail, without any warning, and cause serious damade/injuries.
CategoryEngine, Power Train
DateMay 17, 2022
StateNC
Description
2017 ford escape ecoboost beware consumers. Shame on ford motor company for it's failed attempt. Issues with it's ecoboost powertrain still leaves customers found on side of the road with a disable vehicle. No indication warning lights other than à flashing check engineer. No overheating or visible leaks under hood/vehicle. A rumble shift before lost of power. Check engineer light now stay on. Diagnosis report powertrain after 90 days of ownership. Major repair without extended warranty with ford motor company. Unfortunately at 90980 miles it's in need of very expensive updates/repairs. The reality part is ford motor company,doesn't believe this is an manufacturer default. Recalls or extended warranties? Beware consumer the auto market pandemic is real also.
CategoryEngine
DateMay 12, 2022
StateNY
Description
The car jerks and engine misfires causing the check engine light to come on. I had the car checked by a ford mechanic in july 2021. It was diagnosed as a spark plug issue. In may 2022, the car started doing the same thing. I had the car checked by a ford mechanic. I was told coolant was leaking into the engine and I would need a new engine. Because of the mileage on my vehicle, it is no longer covered under warranty, so I have to pay the full amount or purchase a new car. The mechanic also stated ford knew the 2017 escapes had engine issues. When I asked why there was no recall issued, I was told it was because the issue was rare. Based on my research, it is not a rare issue. Based on the number of complaints, a recall should have been issued. Now, consumers are stuck with a huge expense and are put into precarious situations because ford did not issue a recall. Also, my engine would shut off when the vehicle came to a stop. I would have to put it in park and restart the car, which was dangerous due to traffic behind me. Initially I was told there was no fix. About a month later, the ford mechanic was able to repair it with the fix that was sent out.
CategoryEngine
DateMay 11, 2022
StateTX
Description
Engine block is leaks coolant into cylinder. This problem appears to be extremely common in these engines and there has not been recall issued for it.
CategoryPower Train
DateMay 09, 2022
StateVA
Description
My cvt transmission broke down while I was driving the car at 56,000 miles, well before the 120,000 best practice mark.
CategoryFuel System, Gasoline:storage:evaporative Emissions:canister
DateMay 06, 2022
StateKY
Description
I put 20 bucks worth of gas in the tank. Start to drive off then my engine would not start. In order to get it to run I had to hold the gas pedal down and put it in gear finally it started running the check engine light came on during this. I have a code reader at home which I have for an old ford taurus I used to check my code out. The first time and came back as p1450 or unable to bleed up fuel tank vacuum. I thought maybe I got bad gas so I cleared it but not permanently. I drove it for a few miles the check engine light did not come on. Then when I shut it off and turn it back on the check engine light came back on. I checked youtube and google where it seems that the purge valve is a common problem with these vehicles. In fact all the way back to at least 2013 from what my memory serves me today after watching a few videos last night. I have looked for parts for this particular component which will probably run around and aftermarket at your local autozone. I prefer buying manufacturer parts from ford the company itself. I am filing a complaint because I admissions valve should not be going bad this quick with 85,000 miles on the vehicle. I am afraid to drive the vehicle much until it is fixed. I drive a mile and back daily for my son for school and I only have one vehicle. My family has bought fords predominantly throughout my lifetime. Other than one heater core and common maintenance is all I ever had to do these vehicles been good quality. Thank you for your time.
CategoryEngine
DateMay 03, 2022
StateTX
Description
The contact owns a 2017 ford escape. The contact stated while driving 70 mph, the check engine warning light illuminated. The contact was able to continue to drive the vehicle. The contact stated that the failure recurred intermittently. The vehicle was taken the local pep boys where it was diagnosed that the crankcase pressure sensor had failed. The dealer was notified of the failure and informed the contact that she would be responsible for the cost of the repair as the vin was not included in an unknown technical service bulletin. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 68,000.
CategoryEngine And Engine Cooling
DateApr 30, 2022
StateFL
Description
The check engine light came on. I was told by my regular repair shop that there was a bulletin from ford and I had to have it fixed by a dealer's service department. I was then made aware by the ford dealer's service department that coolant had leaked into the engine and destroyed it leading to the engine needing to be replaced. My car is 5 years old with 79,000 miles. This is unacceptable. Initially the dealer told me I would have to pay 00 to have my car fixed. I still owe 00 on the car. Ultimately, ford agreed to part of the cost but I am still out of 00 for the repair and this should not have happened.
CategoryUnknown Or Other
DateApr 29, 2022
StateMI
Description
Rear window cracked into a spiderweb. Broken glass could have caused drivers behind to have issues with flat tires. The vehicle was not hit.
CategoryEngine
DateApr 26, 2022
StateMI
Description
We discovered that our 2017 ford escape was leaking coolant onto our garage floor. The vehicle was taken to a ford dealership for repair. It turned out that our water pump assembly was defective and required replacement at only 30,251 miles. Our trusted local mechanic revealed to us that this is a common problem. Our ecoboost engine could have overheated, and no warning lamps were present. A water pump failing at just over 30,200 miles is unreasonable, and I just feel that the federal government should force ford to issue a recall on their faulty water pumps.
CategoryEngine
DateApr 26, 2022
StateFL
Description
The contact owns a 2017 ford escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that there was coolant leaking into the engine, causing a cylinder misfire. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa. The failure mileage was approximately 88,000.
CategoryEngine And Engine Cooling:cooling System
DateApr 26, 2022
StateTX
Description
The contact owns a 2017 ford escape. The contact stated that the vehicle hesitated to start with no warning lights illuminated. The contact stated that the vehicle eventually started with the check engine warning light illuminated. The vehicle was taken to the dealer and diagnosed with a spark plug failure and the check engine light was turned off. The dealer informed her to drive the vehicle and if the warning light illuminated again to bring the vehicle back to the dealer. The check engine warning light illuminated and the vehicle was taken back to the dealer. The contact stated that she was driving and the coolant light illuminated. The contact stopped and turned off the vehicle. The contact stated that coolant was added to the vehicle. The contact stated that the vehicle was diagnosed with coolant leaking into the piston. The contact stated that the manufacturer was notified of the failure and referred the contact to nhtsa for assistance. A case was not opened with the manufacturer. The approximate failure mileage was 70,000.
CategoryEngine
DateApr 25, 2022
StateMI
Description
The contact owns a 2017 ford escape. The contact stated that after purchasing the vehicle and while driving 50 mph, the check engine warning light illuminated. The contact stated that the failure occurred intermittently. The vehicle was taken back to the used car dealer several times however, the used car dealer informed the contact that they could not duplicate the failure. The vehicle was then taken to an authorized dealer where it was diagnosed that the engine needed to be repaired due to coolant leaking into the cylinder. The vehicle was not repaired. The contact referenced tsb number: 22-2134. The manufacturer was not notified of the failure. The failure mileage was approximately 54,000.
CategoryPower Train, Unknown Or Other
DateApr 21, 2022
StateTX
Description
While driving a noise and vehicle slowed down. Light and info came on stating drive train problem take to nearest dealer. We drove it 2 miles to bill utter ford. We were told it might be a week to get it back because of parts delay. Unknown cause of transmission failure. About 40,000 miles on vehicle. Consumer received a call from dealer about my vehicle. Dealer stated it was not the transmission, but a failed throttle body. They said it was not covered in the tsb-16-0139.
CategoryUnknown Or Other
DateApr 19, 2022
StateCA
Description
Auto stop/start feature is defective. Engine will turn off when stopping at a traffic light etc.., then engine will not restart. A dashboard message come up saying to shift into park and manually restart the engine. While this is an intermittent occurance it is dangerous in busy intersections. Full transmisision failure at 74,000 miles. The vehicle would not accelerate correctly and gear shifting was very loud and rough. On the way to taking the car into the dealer for service dashboard message"transmission fault service now" came up.
CategoryPower Train:automatic Transmission:torque Converter
DateApr 14, 2022
StateMI
Description
Torque converter failed at about 70,000. Ford denies a known issue and will only pay for 2/3 of the repair bill. Uploading two phots with the first photo of the torque converter with a blue high heat burn mark in the top left and the second photo is the grinding teeth or gears on the torque convertor pump.
CategoryEngine
DateApr 12, 2022
StateSC
Description
The contact owns a 2017 ford escape. The contact stated that the check engine warning light was illuminated on the instrument panel. The contact then took the vehicle to an independent mechanic where a diagnostic test discovered that the spark plugs and coils needed to be replaced. The mechanic linked the failure to a service bulletin discovered on the ford website and repaired the vehicle according to the service bulletin. Despite the repair, the contact stated that the failure returned a few days later. The vehicle was returned to the mechanic where a second diagnostic test discovered that the coolant reservoir was empty and leaking into cylinder #2. The contact was then informed that the engine block was damaged. The contact was provided an estimate for a new engine. The manufacturer was notified of the failure but offered no assistance. The manufacturer then referred her to nhtsa for assistance. The vehicle was not repaired. The failure mileage was approximately 108,000.
CategoryUnknown Or Other
DateApr 12, 2022
StateVA
Description
Transmission failure on 2017 ford escape with less than 100k miles. Transmission filed doing highway speed of 55mph. This particular year and model are a problem and has been reported by other vehicles owners. I've only owned this vehicle for 6montths and my vehicles only has 68k miles. There was absolutely no warning lamps or messages prior to or at the time of failure of the transmission.
CategoryPower Train
DateApr 11, 2022
StateMI
Description
On 31-october-2021, I was driving my 2017 ford escape se 1. 5l turbo (87,094 miles) on the highway, just prior to my exit ramp, I noticed a slight shudder in the power train. After exiting and arriving to the stop light, all seemed normal... Until I took my foot off the brake and pressed on the accelerator.... Nothing. Like I was in neutral... I put my hazard lights on and turned the car off. After 4 or 5 minutes, I started the car, put it into drive and slowly accelerated. I was able to drive about . 5 miles where it slipped out of gear again. I safely coasted into a parking lot and turned off the car. After 5-10 minutes, I started the car, put it in drive, and was able to reach my intended destination less than . 5 miles away. From there, I had the vehicle towed to the dealership where I purchased it. The dealership where I had every manufacturer recommended service complete. I was told the transmission was bad. The options I was given was a rebuilt trans 00 or a used transmission 00. I opted to have it rebuilt by a 3rd party for 00. On 28-march-2022, (90,991 miles) I was driving, approximately 45 mph, when the car became abruptly sluggish. Then I noticed in my rearview mirror that a massive plume of white smoke was coming from my exhaust. At that point, the cabin began to fill with smoke and the engine light, oil light, and alert screen became alive. I immediately pulled over and exited the vehicle. I had the car towed to the closest shop. There they found a hole in the block about the size of a silver dollar. Diagnosis - major internal engine failure. Cost for a used to rebuilt motor, 00 - 00.... These things should not happen at 87k and 90k miles! While there is currently no recall for this engine or power train, I find it most interesting that a class action lawsuit is currently underway for major internal engine failure (between 60k and 100k miles) for the this exact motor and manufactured year
CategoryEngine
DateApr 06, 2022
StateVA
Description
Engine ran rough on a number of occasions. Repaired once. Sometime later failed completely. When running rough in traffic it created uncomfortable issues with rough acceleration. Independent service center stated there was a ford bulletin saying only fix was replacing engine. Confirmed by ford dealer. Check engine light did come on.
CategoryPower Train
DateApr 04, 2022
StateAL
Description
While driving at about 45 mph my car started decelerating while still having the gas pedal depressed and the rpms shot up. I could no longer accelerate and had to coast off the main road, thankfully not getting hit. Had it towed to a ford dealership and the transmission is a complete loss. Only have 69, 330 miles on it.
CategoryBack Over Prevention
DateApr 01, 2022
StateMA
Description
The contact owns a 2017 ford escape. The contact stated while reversing, the rearview camera image was blurry with a warning message indicating that the rearview camera was not functioning properly. The contact stated that the failure was intermittent. The dealer was notified of the failure and informed the contact that there was no open recall associated to the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 68,000.
CategoryEngine
DateMar 31, 2022
StateNJ
Description
The throttle body stopped working with no previous warning or indication. The vehicle has been inspected. The light appeared and issued a failure/problem at the onset of the part not working. The car was not able to accelerate beyond 10mph.
CategoryPower Train
DateMar 24, 2022
StateGA
Description
Tork converter failure, 3/13/2022. No warning. Car stopped moving. No check engine light. No noise or symptoms before hand. Tork converter failed. Boiled transmission fluid and ruined transmission. Daughter was driving and the car just stopped and would not move. If this had happened on a busy highway she could have been killed. If this had happened with someone behind her she would have been killed. Car was inspected by sunbelt ford in americus, ga. Confirming tork converter failure and 90. 00 repair charge with 6-8 week timeframe. Ford knows of this issue and no recalls. This should be recalled!
CategoryEngine And Engine Cooling:cooling System
DateMar 21, 2022
StateFL
Description
The contact owns a 2017 ford escape. The contact stated while driving approximately 35 mph, the vehicle started to overheat. The check engine warning light was illuminated on the instrument panel. The vehicle was taken to the local dealer and diagnosed with an engine coolant failure. The vehicle was not repaired. The manufacturer was notified and provided contact with a long block service replacement kit. The approximate failure mileage was 115,000.
CategoryFuel System, Gasoline:storage:evaporative Emissions:canister
DateMar 21, 2022
StateWI
Description
My 2017 ford escape's check engine light turned on 02/24/2022. The next day I fueled up the vehicle and when I attempted to start vehicle it misfired and I had to try starting it multiple times. I went to auto zone to have the light read and was told error code p1450 was the reason for issues. I made an appointment with the ford delear I purchased the vehicle from. The delear explained that the suv's purge cannister valve was bad and that is why my engine was misfiring after fueling up. I was told the part would be here within 2 days. After about 4 days I was told no eta on parts and that the issue was with transportation on part but that it will be here soon. I called a different ford delearship in town and when they looked up my vin the explained that the part was recalled by ford as it was faulty and they didn't know when it would be fixed. I then attempted to take my car to a different mechanic shop and had them look at the aftermarket supply for the part and we were advised that ford motor company has a nationwide shortage on this part and has a demand/priority with aftermarket manufacturers to suppply ford's needs first and that no clue as to when this would happen as this is affecting all escape owners with this part issue. We also learned from inquiring with aftermarket part manufacturing that in just in the northeast part of our state there are over 1100 ford escapes waiting for the same part as well and that the shortage just happened recently as many ford escapes recently reported having a bad cannister purge valve. Looking at how this has progressed and how the engine misfires after fueling up due to faulty cannister purge valve I am asking for an investigation into this issue since this is part of the vehicles emission system and can lead to engine issues due to misfires as we are not able to utilize the vehicle out of fear that it won't start or misfires potentially causing other system issues down the line.
CategoryPower Train
DateMar 20, 2022
StateDC
Description
At 19,500 miles, we stopped at a rest stop. Turned car back on 5 mins later, pulled out into traffic and the car would no longer go above 10-15 miles per hour. Rpms would shoot up, but car wouldn't go accelerate. Appeared to be "limp mode." could still go into reverse. No warning lights on at this time. Stopped, turned car off and back on after a few minutes. No change. Eventually tried 'sport' mode just to see. At this point the car recognized an error, warnings came up and read "service transmission now." towed car, mechanic read out error code p0984. Tech replaced valve body, filled transmission, and reset computer. At 21,250 miles, while in large amount of stop and go traffic between 45-10 mph in left lane of interstate, car without warning again suddenly lost power and wouldn't go above 10-15 mph and rpms would shoot up with no acceleration. This time warning lights immediately lit up with "service transmission now" again. Had to maneuver across three lanes of traffic to pull over. Tried turning car on and back off several times. Could reverse, but could never get above 15 mph. Towed car home. Three days later, go to drive car to mechanic and suddenly it was working normal again, no warning lights. Went to mechanic anyway, again read out p0984 error code. Mechanic did entire transmission replacement, stating he's seen this before and entire transmission replacement was only way to fix and guarantee this would stop happening. Completed work. Sold car at 23,000 miles.
CategoryEngine
DateMar 18, 2022
StateWA
Description
Coolant runs into cylinder blocks, engine overheats and left stranded.
CategoryEngine
DateMar 18, 2022
StateTX
Description
Warning lamp came on, I repaired. A month later warning light again. Repaired again. Warning light back on a week later. I called ford company to let them know what happened to their engine. They told me to get this checked out at their automotive company and I did. The result was I needed a new engine due to coolant leaking into cylinder 2. My life and others were a danger any time I was driving the vehicle due to fire hazard while driving. Yes it has been inspected
CategoryEngine
DateMar 06, 2022
StateMA
Description
Check engine light turned on at 65,000 miles, with no other engine symptoms. Brought to ford dealership for maintenance, told there is a design flaw with the engine that caused gasket head to go bad, now need a brand new engine, unable to drive until then due to possible engine fire. Ford refusing to pay entire repair bill, and has not acknowledged the existence of this problem in other vehicles.
CategoryEngine And Engine Cooling
DateFeb 25, 2022
StateTX
Description
The contact owns a 2017 ford escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Upon inspection, the contact noticed that the coolant level was low. The vehicle was taken to the dealer and diagnosed with coolant intrusion into the cylinder wall, causing engine failure. The dealer replaced the engine. The manufacturer was made aware of the failure and referred the contact to file a complaint with nhtsa. The contact related the failure to tsb number: 20-21000 (engine and engine cooling). The failure mileage was approximately 36,000.
CategoryEngine And Engine Cooling
DateFeb 25, 2022
StateOH
Description
The main issue with the engine is the check engine light comes on prematurely, the coolant leaks into the cylinders, and the engine lacks power. My vehicle is having a cylinder 2 and 4 misfire. Coolant leaks are a big problem! Not only does the leak have to be repaired, but the cylinders also have to be replaced or repaired. My vehicle is a newer ford with vary low mile and has been well managed and taken care of with oil changes and yearly checks and tuneups when necessary. I would have never imagined to run across this issue purchasing a newer vehicle, at a certified ford dealership with less than 29,000 miles on the vehicle. This has affected me in my life so greatly. I need a dependable safe vehicle to drive and when I purchased this vehicle I thought I was getting just that. I had nothing but problems after buying this new vehicle and been having to pay out of pocket to fix it. It's been a safety concern driving. I have to drive this vehicle knowing it can stall and the engine smoke up and be damaged at any time. Please look into my concerns for this vehicle. Thank you for taking the time to read this statement. Sincerely, [xxx], army veteran, nurse. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryStructure:body
DateFeb 23, 2022
StateNJ
Description
Purchased a 2017 ford escape titanium in lighting blue in october 2019. Now it's february 2022, the odometer reads 32,500 miles, and the paint is peeling on the driver's side next to the windshield. The warranty does not cover this issue. No accidents.
CategoryStructure:frame And Members:underbody Shields
DateFeb 22, 2022
StateMO
Description
The contact owns a 2017 ford escape. The contact stated while driving at 70 mph, there was an abnormal noise coming from underneath the undercarriage of the vehicle. The contact veered to the side of the road and noticed the plastic coverage under the vehicle near the engine had folded up. The contact was able to slowly continue to drive to the local dealer who inspected and removed the remaining plastic coverage from the undercarriage of the vehicle. The mechanic stated that the vehicle no longer needed that piece and it did not need to be replaced. The failure persisted and the vehicle was taken to an independent mechanic who inspected the vehicle and replaced some of the plastic screws that held up the remaining front plastic cover however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.
CategoryEngine
DateFeb 09, 2022
StateMA
Description
The check engine light came on 01/31/22, the day I called for an apointment . On 02/09/22 the ford dealership mechanic diagnosed the problem as a coolant leak in the #2 cylinder. This will cause engine failure eventually. The engine has 61,030 miles. There was no indication of a problem, other than my routine fluids check two weeks ago where I ,for the first time ever, had to add coolant. The ford dealership recommends a block replacement. My car is now past the 60,000 mile warranty. I have looked at the nhsa web sight that this seems to be a common problem. My out of pocket costs could be as much as ,000 ,on a vehicle I bought 2 1/2 years ago for ,000.
CategoryEngine, Power Train, Vehicle Speed Control
DateFeb 08, 2022
StateMO
Description
Had car in for 4 spark plugs replaced and one ignition coil replaced. After leaving mechanic, the car suddenly slowed down, dashboard screen came on with "high engine temperatures pull over safely and call your ford dealer", and the check engine light came on. The car would not go over 10 miles an hour. I limped back to the mechanic. He could not find a problem, the scanner they use under the dash came back with several readings. None had anything to do with the spark plugs or ignition coil. He kept it for several hours, researching, then unplugged the battery for a while. Plugged it back up, then nothing wrong. He called me, I picked the car up and drove about 1. 5 to 2 miles and same thing happened. The car suddenly slowed down, dashboard screen came on with "high engine temperatures pull over safely and call your ford dealer", and the check engine light came on. The car would not go over 10 miles an hour. I limped back to my house. Had the car towed to a ford dealership. They held it for 6 calendar days then ran a diagnostic on the car. It came back with sealant broke, coolant leaked into engine. I need a new engine. I am under the understanding this issue of coolant into engine was fixed back in 2020, with ford's the customer satisfaction program # 19b37. Of which I participated, but apparently, according to the customer satisfaction program customer service person, the is nothing that can be done about it now. According to several technical service bulletins and ssm bulletins, ford has known about this issue for a while now. According to vehicleshistory. Com, nhtsa has a class action lawsuit concerning "coolant into the engine" against ford. So here is one more complaint.
CategoryPower Train
DateFeb 03, 2022
StateGA
Description
Catastrophic transmission failure and immediate loss off acceleration. Insurance tested transmission fluid by certified lab and found glycol coolant contamination in transmission resulting in catastrophic failure.
CategoryWheels:lugs/nuts/bolts
DateFeb 01, 2022
StateIN
Description
The contact owns a 2017 ford escape. The contact indicated that while his daughter was attempting to remove the wheel from the vehicle, it was discovered that the lug nuts had swollen and could not be removed using the manufacturer's lug nut wrench that was provided with the vehicle. The local dealer was contacted, and all the lug nuts had to be replaced. The manufacturer was not notified of the failure. The vin was not available. The approximate failure mileage was 90,000.
CategoryWheels:lugs/nuts/bolts
DateFeb 01, 2022
StateIN
Description
The contact owns a 2017 ford escape. The contact indicated that while his son was attempting to remove the wheel from vehicle it was discovered that the wheel lug nuts had swollen and could not be removed using the manufacturer lug nut wrench that was provided with the vehicle. The local dealer was contacted and all the lug nuts had to be replaced. The manufacturer was not notified of the failure. The vin was not available. The approximate failure mileage was 85,000.
CategoryEngine And Engine Cooling
DateJan 31, 2022
StateFL
Description
The contact's partner owns a 2017 ford escape. The contact stated that he was with his partner who was driving approximately 45 mph and the vehicle stalled. The contact's partner was able to pull over to the side of the road while the engine was misfiring. The contact stated that he was able to push the vehicle to an independent mechanic which was nearby. The mechanic diagnosed the vehicle and informed the contact that coolant fluid was leaking into the engine causing the misfire. The mechanic informed the contact that the vehicle should be taken to a dealer. The contact said that the vehicle was towed to a local dealer where it was diagnosed that coolant was leaking into the second cylinder and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The failure mileage was approximately 147,000 miles.
CategoryWheels:lugs/nuts/bolts
DateJan 28, 2022
StateIN
Description
The contact owns a 2017 ford escape. The contact stated that while his granddaughter was driving at an undisclosed speed, the passenger's side rear tire became flat. While attempting to remove the wheels to install the spare tire, it was discovered that the lug nuts had swollen, and the manufacturer's provided lug nut wrench could not fit over the lug nuts. The contact was unable to remove the wheel. The vehicle was towed to the local dealer who indicated that all the lug nuts for each wheel had experienced the same failure and would need to be replaced. The lug nuts were replaced, and the failure was remedied. The manufacturer was not notified of the failure. The failure mileage was 30,000.
CategoryWheels
DateJan 18, 2022
StateNY
Description
I had to change a tire on the shoulder of a busy 4 lane highway. I was unable to fit the lug wrench onto a lug nut. I was unable to change the tire as I could not remove the lug nut. I had it taken to an independent service center where he confirmed that there were 4 other lugs total on the other (3) wheels that were swollen as well. There was no indication that these lug nuts were faulty.
CategoryUnknown Or Other
DateJan 16, 2022
StateOH
Description
Receiving auto start stop error and vehicle stalls while in drive. “shift to p, restart engine”. Now vehicle will not shift and battery light also comes on.
CategoryEngine
DateJan 14, 2022
StatePA
Description
The contact owns a 2017 ford escape. The contact stated that while driving at 35 mph, the vehicle lost motive power. The "engine failure" warning message was displayed. The vehicle was towed to an independent mechanic and diagnosed with engine failure, which started with the water pump and blown head gaskets. The engine needed to be replaced. The vehicle was not repaired and remained with the independent mechanic. The manufacturer was made aware of the failure and informed the contact to tow the vehicle to a dealer. The failure mileage was approximately 75,000.
CategoryEngine
DateJan 12, 2022
StateMN
Description
My check engine light came on, and has since started chugging when I accelerate. Also have been adding coolant frequently. My safety issue is I am worried that I will stall when driving. I live in minnesota and the weather here is brutal. My vehicle also kicks on the air conditioning by itself.
CategoryStructure:body
DateJan 10, 2022
StateSC
Description
Tailgate lowers on its own without stopping on contact. Also does not beep.
CategoryUnknown Or Other
DateJan 09, 2022
StateMO
Description
Swollen lug nuts on all tires
CategoryElectrical System:wiring, Traction Control System
DateJan 06, 2022
StateMI
Description
Wiring harness rubbed on frame. It blew a fuse, disabled hill assist, traction control, and awd.
CategorySteering
DateJan 03, 2022
StateIL
Description
Steering wheel was locked when went out to go to work. Finally got steering wheel unlocked and tried to continue to my destination. Power steering went out completely after a couple of turns. Vehicle towed to shop for determination of problem.
CategoryEngine
DateDec 27, 2021
StateFL
Description
The contact owns a 2017 ford escape. The contact stated that while driving at 60 mph, the vehicle was shaking. The vehicle was taken to the dealer and diagnosed with an engine oil leak. The engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that the vehicle was out of warranty, but they would assist with half of the cost for repair. The manufacturer referred the contact to file a complaint with nhtsa. The failure mileage was approximately 59,000.
CategoryPower Train
DateDec 22, 2021
StateMD
Description
2017 ford escape transmission issue: I have maintained my vehicle in accordance with the 2017 ford escape manual since I purchased it. My vehicle has always been reliable until suddenly, at a little over 105,000 miles, my vehicle's transmission started slipping. My car revved and no check engine light or warning indicator ever came on. The car finally jutted forward, so I pulled it off the side of the road and had it towed to a ford dealership service center. The dealership looked at the car and said I would need a whole new transmission and the parts are on back-order to which he also stated, "which indicates to me this is a common problem with the 2017 ford escape." I then towed the vehicle to a different ford dealership service center to get a different opinion. This different service center also said I would need a new transmission. My car is available for inspection upon request. The safety of myself and others were put at risk since the issue occurred without any warning on a highway and before a car's reliability would be questioned (2017 year with 105,000 miles with no prior issues). The problem has been confirmed by two ford dealership service centers.
CategoryWheels
DateDec 18, 2021
StateOH
Description
While getting routine maintenance service for an oil change and tire rotation from the ford dealership in milford ohio, I was informed by the service department representative that they were able to perform the tire rotation due to "swollen lug nuts" on my vehicle. The representative stated this is known issue and recommended I purchase new lug nuts from an aftermarket automotive parts supplier. - what component or system failed or malfunctioned, and is it available for inspection upon request? Since I need the vehicle for my transportation needs, I will be purchasing the new lug nuts as recommended, however, I will ask for the original lug nuts in question in the event there is an inspection request. - how was your safety or the safety of others put at risk? I do not feel at this time my safety has been put at risk. - has the problem been reproduced or confirmed by a dealer or independent service center? This problem was identified by the dealer since the dealer is who recommended replacing the lug nuts. - has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has not been inspected by anyone else or any other organization. - were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps, message or other symptoms of this problem. I was made aware of this issue by the ford dealership where I was getting service for an oil change and tire rotation on 12/17/2021.
CategoryWheels
DateDec 14, 2021
StateFL
Description
Quick lane stated lug nuts were swollen and that it would cost 0 to replace lug nuts. This is a known issue with fords--this should be covered under warranty as a defect item.
CategoryWheels
DateDec 14, 2021
StatePA
Description
I recently purchased new tires. When I went to have them installed I was told there a problem with the lug nuts (swollen lug nuts). I have never heard of such a problem until I researched the internet and found this is an issue with many ford vehicles. I had to spend an unexpected repair of 0 plus for new lug nuts. Not only is this a defect but also a safety concern. If a driver would happen to get a flat and could not change the tire because of swollen lug nuts, that is a problem. Ford is aware of the problem and has done nothing to correct the problem/safety concern. There are millions of these vehicles on the road and the problem needs to be addressed by ford>
CategoryEngine
DateDec 08, 2021
StateIA
Description
Car was having a stuttering, shaking issue. Took it to the mechanic, and the engine block had cracked. The car is 4 years old, and this is a know manufacturing issue that ford has not solved. The whole engine needed to be replaced.
CategoryWheels:lugs/nuts/bolts
DateDec 08, 2021
StateSC
Description
The contact owns a 2017 ford escape. The contact stated that while having the tires rotated at an independent mechanic, she was informed that the lug nuts were difficult to remove. The mechanic broke the lug nuts and replaced them. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 68,000.
CategoryUnknown Or Other
DateDec 06, 2021
StateTN
Description
2017 ford escape. Consumer writes in regards to vehicle fire. The consumer stated while completing a road trip and pulling into the driveway, the vehicle emitted a puff of smoke and flames from the hood. The consumer was unable to remove the keys, as they were locked in the igntion. The vehicle was a total loss.
CategoryUnknown Or Other
DateDec 06, 2021
StateTX
Description
The contact owns a 2017 ford escape. The contact stated that a plastic guard located on the frame of the vehicle would detach and drag on the road pavement at various speeds without warning. The contact had taken the vehicle to a dealer where they initially repaired the defect; however, the failure persisted. The vehicle was taken back to the dealer where they removed the plastic guard but did not replace it. The manufacturer was notified of the failure and referred the contact to nhtsa. The vehicle has yet to be repaired. The failure mileage was unknown. The contact stated that the part was replaced twice.
CategoryPower Train
DateDec 04, 2021
StateFL
Description
As I was driving on I-75 on the evening of sunday, november 14, 2021 around 8:30, at approximately 75 mph (I was in the middle lane passing a semi-truck), my car suddenly lost power. The rpms began to go all the way up, the drop all the way down repeatedly. Lights came on, and a red light came on saying something like "transmission malfunction service now". Thankfully, I was near an exit and was able to get off the interstate. I parked at a gas station and let my car sit for about 30 minutes. It immediately cranked back up, but would not drive. I called roadside assistance and had it towed to a nearby ford dealership. Two days later, I was told I would need a new transmission due to the overdrive gear breaking apart and spreading metal throughout the transmission, rendering it basically useless. My car only has around 77,500 miles on it. In fact, I still have the original battery and tires. I have never had any indication of a problem with the transmission - no noises, no lights, nothing. I take my car to my local dealership for oil changes and inspections when it is time. Not once have I ever been told there were any issues. I just feel this must have been a faulty part in order for it to simply break apart that fast to cause my car to stop working while I was driving, not to mention the fact it was able to ruin my entire transmission. I do not have any invoices to share at this time. I am still trying to come up with 00 for the repair so I can get my car back. Thank. You for your time and consideration.
CategoryEngine And Engine Cooling:engine:oil/lubrication: Oil Cooler
DateNov 30, 2021
StateFL
Description
The contact owns a 2017 ford escape. The contact stated that while driving at 35 mph, the vehicle inadvertently started jerking. There were no warning lights illuminated. The contact veered to the side of the road and opened the hood of the vehicle. The contact stated that he noticed that the vehicle did not have coolant and he refilled the coolant. The contact stated that as he continued to drive the vehicle, the vehicle started jerking significantly and was misfiring. The contact checked the engine coolant level and noticed that it was almost empty 15 minutes later. The contact stated that he added distilled water to the coolant reservoir. The contact stated that as he continued to drive that same day, the vehicle was jerking significantly. The contact turned off the vehicle and was unable to restart the vehicle without a jump start. The vehicle was towed to the contact's residence. The vehicle was then taken to the independent mechanic who diagnosed that the head gasket was fractured and there was water in the engine oil reservoir. The contact stated that the check engine warning light was illuminated. The vehicle was also taken to the dealer who informed the contact that the vehicle could not be repaired as his vin was not included in any recall. The manufacturer was notified of the failure and advised the contact that the vehicle could not be repaired since the vin was not included in a recall. The vehicle was not repaired. The approximate failure mileage was 107,000.
CategoryUnknown Or Other
DateNov 23, 2021
StateTX
Description
My ford escape has experienced premature transmission failure. I bought my 2017 ford escape brand new in 2017 from ford southwest in weatherford, texas. On 11/19/2021 the ford was getting rpms, but was not accelerating. We were driving on the highway. The escape would not accelerate compromising our safety. We managed to pull to the side of the highway. The car rested and was turned back on, but it would not move. We had to have the car towed to the southwest ford dealership. We had to leave the car there till they could look at it. On 11/23/2021, an employee named charlie called from southwest ford. He explained there was converter failure damaging the transmission. The transmission needs to be replaced with a new on. Charlie estimated the cost to be ,000. The 2017 ford escape only has 80,150 miles on it and I am being told that the transmission is damaged and needs to be completely replaced. Ford has known this to be a problem.
CategoryWheels:lugs/nuts/bolts
DateNov 15, 2021
StateNH
Description
Lug nuts. Two piece design. Chrome part swells and makes it impossible to remove lug nuts without damaging them. Dealer informed me that this is a common occurance and class action lawsuits have been attempted but rejected. I had to buy a set of 20 new lug nuts for 4. Ford technicians and customers have lost money because of this. I wanted to report another occurance in the hopes that ford will have to do something about it. I can provide a receipt for the purchase, if necessary.
CategoryEngine
DateNov 11, 2021
StateTX
Description
The engine light illuminated, and diagnostic code p0304 was reported, which meant cylinder four is misfiring. The vehicle had about 44,900 miles on it. New motorcraft spark plugs were installed by the owner and the vehicle appeared to drive fine. About 4 days later, the engine light illuminated again and codes p0300, p0301 and p0304 was reported. Also, the antifreeze reservoir was empty, but there was not any leaks on the ground. At this time, the vehicle had about 45,320 miles on it. I searched the internet to learn of any issues with these ford escapes and discovered technical service bulletin 19-2346 applies to our vehicle. The vehicle was immediately taken to automax ford service center on november 4, 2021, where they stated the engine needs to be replaced. As of november 10, 2021, the vehicle is still waiting to receive a new engine.
CategoryEngine
DateNov 10, 2021
StateCA
Description
Coolant leak into engine destroyed cylinder needs engine block to be replaced. Problem not resolved with customer satisfaction program 19b37, which was known cause of coolant intrusion, instead only delayed issue by putting a bandaid on it with reprogramming of the powertrain control module. Advised not to drive vehicle for possible engine fire or worse.
CategoryWheels:lugs/nuts/bolts
DateNov 06, 2021
StateOH
Description
The lugnuts on my escape are now swollen and misshapened through no fault of mine. I have been informed of this defect during last 2 service visits. Dealer did not rotate tires on last service because of this problem. This is a safety issue since lugnuts hold wheel and tire onto car. The expense to replace should not be absorbed by owner of vehicle, but rather by the manufacturer.
CategoryEngine
DateNov 03, 2021
StateCA
Description
Engine light came on, immediately took it to my mechanic that diagnosed it as a cylinder 3 misfire and recommended the spark plugs be changed 0. 00, 3 days later the light came back on again and took it back in. The coolant leaks into the spark plugs creating miss fire cylinder “3” the mechanic showed me the documentation of this problem ford has know about since 2019. The coolant will not last one day, car displays as overheating to pull over to a safe location, cannot even be driven for 2 miles without over heating. It is no longer safe to drive the car. The car needs a new engine. Tbs 20-2100, they have a technical service bulletin that stats this is a common problem. They want ,200 new engine block. I owe on a car I cannot drive, cannot have smogged, cannot register in the state of california and ford will not replace these engines. The engines are a risk of catching fire, why are they not recalled? Also the entire navigation system is non operable.
CategoryPower Train
DateOct 26, 2021
StateMD
Description
The contact owns a 2017 ford escape. The contact stated while driving 50 mph, the vehicle inadvertently started shuddering. There were no warning lights illuminated. The contact veered to the side of the road for a moment. The contact continued to drive the vehicle however, the failure recurred intermittently while driving that same day. The vehicle was taken to the independent mechanic who advised the contact that he could not determine the cause of the failure as the obd reader could not read the codes. The contact stated that the failure reoccurred while driving and the vehicle was taken back to the independent mechanic who advised the contact that he could not duplicate the failure. The transmission was flushed. The contact stated that the failure persisted, and the vehicle was taken back to the independent mechanic who diagnosed that the transmission needed to be replaced. The contact stated that the failure had been reoccurring more frequently while driving. The dealer was not notified of the failure. The manufacturer was notified of the failure but did not provide any assistance. The vehicle was not repaired. The approximate failure mileage was 55,000.
CategoryPower Train:automatic Transmission:torque Converter
DateOct 25, 2021
StateMD
Description
For several weeks experienced shudder/judder and hesitation. Most noticeable at around 40 mph. Vehicle serviced and inspected by both dealership and independent auto repair shop. Hesitation unsafe. Issue not uncommon as found on fmc escape forum. Dealer recommended transmission replacement after finding transmission fluid burned and contaminated with metallic debris. Verified torque converter clutch shudder. Independent auto repair shop confirmed hesitation, engagement in higher gears is abnormal. No warning lights or other symptoms aside from shudder/judder/hesitation. Vehicle currently available for inspection. Vehicle had less than 76,000 miles when issue first started.
CategorySteering
DateOct 24, 2021
StateMO
Description
When turning into my subdivision off of a main road, my power steering completely failed when turning and I was stuck horizontally in the road. Luckily nobody was coming otherwise I would have been t-boned. There was no warning until after I was stuck that there was a “power steering failure” and it only flashed for a moment. I had my entire steering rack replaced 4 months ago because of the same issue.
CategoryEngine
DateOct 22, 2021
StateWV
Description
Engine started missing getting on the interstate, almost got rear ended. Come to find out it has water in the cylinder. Which ford has tsb out for it. Definitely needs recalled. My family could've been severely injured.
CategoryPower Train
DateOct 20, 2021
StateTN
Description
I was driving on the highway when all of a sudden the car started bucking and revving to 4,000 rpm and would not go at highway speed. It continued to fluctuate the rpms but drop in speed. I had to pull over, shut off the car and restart. It drove for a little bit, started bucking again, revved to 4,000 rpms and lost power as I was trying to get off the exit - almost stalling in the turn. I had to pull over again, shut it off and restart. It went for a little bit then started revving like crazy, dropped speed quickly and then completely shut down. There were no warning lights, no check engine lights, no messages until the car finally died and it flashed a transmission problem. I have had the car from new and have always serviced it at the ford dealer. It has 98,000 miles and was told that is needs a transmission.
CategoryEngine
DateOct 18, 2021
StateMO
Description
The check engine system alerted me to the vehicle overheating. I immediately turned off the engine and checked the fluid level. The coolant reservoir was empty. I added the appropriate coolant to the indicated fill line. The engine temperature returned to normal so I continued to drive and monitor the situation. Later in the day, I noticed white smoke emitting from the tailpipes. I know this to be a possible sign of coolant or water/fluid mixing with the oil. I parked the vehicle out of fear of permanent damage and scheduled service for the following morning. After diagnostics were run on the vehicle, it was determined coolant intruded into one or more cylinders and the head had cracked. Research shows that the problem is known by ford (see tsb 19-2346) but ford never notified me of the problem putting my family and myself at risk.
CategoryEngine
DateOct 18, 2021
StateOR
Description
The contact's mother owns a 2017 ford escape. The contact stated that while her mother was driving, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and the driver was informed of an engine misfire. The contact stated while driving the engine hot message was displayed. The rpm increased to high. The contact pulled over and noticed that the coolant was low. The driver added additional coolant however, the next day the fluid was low. The contact called the local dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact was concerned about the vehicle catching on fire or causing a crash. The contact associated the failure with tsb 19-2139 and 18-23553. The failure mileage was approximately 77,000.
CategoryWheels
DateOct 11, 2021
StateME
Description
Had an increasingly loud wheel noise and pulled over to check tires. Passenger rear wheel lugs were noticeably loose. Could not get the ford supplied jack-handle wrench on the the lug nuts. Tried a 4-way wrench and still could not get it on. Gave up and called aaa. The technician also could get get his impact wrench on the nuts to tighten them. Using an oversized socket, he did get some turning but the damaged lug nuts could not be tightened. We found 4 of 5 on that wheel, and at least 2 on every other wheel to be loose and not able to be tightened at the roadside. The vehicle was unsafe to drive, or be towed without a flat-bed recovery vehicle. The dealer had the gall to charge me /each for 20 new lug nuts that are just the same kind and will no doubt also have the same problem in a few years. Of course, I'll be replacing them soon with solid piece after market products. 1. Ford has been using these 2-piece lug nuts, knowing there is a problem for many years. 2. This vehicle was inspected at the dealer less than 3 months prior. They should have known to check this and replaced them at that time. They did not. 3. This wheel should not have been loose in the first place. The dealer was the last one with the wheels off during inspection and rotation. They did not even acknowledge that problem. Every single ford dealer -- but especially those in the northeastern us where corrosive materials are applied to the road in winter -- should be inspecting these defective lug nuts every time they see the vehicle. Simple putting the right sized socket on each nut to see if it fits would have been sufficient. Ford should be replacing defective lug nuts at their expense.
CategoryEngine
DateOct 09, 2021
StateVA
Description
A couple of months the "check engine" light turned on. After three appointments, two diagnosis and almost

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,000 down the drain I was told that the coolant is leaking into the engine's cylinders which is being caused, according to a ford authorized dealer service department, by an engine design issue that has been apparently ignored by ford for many years. I contacted ford directly and they simply talked to me about "offering financial options to cover the cost" which ascend to almost ,000, for a 5-year old car with less than 50k miles. They stated that this isn't covered by any warranty, that it's impossible to extend the warranty, and that there's no recall despite the many indications that this is a known issue. I found further information about this exact issue on: https://www. Motorbiscuit. Com/overheat-fail-fire-big-ford-ecoboost-class-action-lawsuit/ https://www. Classaction. Org/news/newer-ford-lincoln-vehicles-plagued-by-ecoboost-engine-defect-linked-to-coolant-leaks-class-action-says http://www. Fordproblems. Com/ecoboost-fires/ https://www. Carcomplaints. Com/news/2020/ford-ecoboost-problems-class-action-lawsuit. Shtml
CategoryEngine
DateSep 29, 2021
StateNY
Description
The contact owns a 2017 ford escape. The contact stated that while driving at an undisclosed speed, the check engine light illuminated. The contact had to refill the coolant to prevent the vehicle from overheating. The vehicle was taken to an independent mechanic and diagnosed with engine failure from the hydro-lock due to an internal coolant leak from the cylinders. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there were no recalls on the vin and that the vehicle was out of warranty. The failure mileage was 83,958.
CategoryPower Train
DateSep 29, 2021
StateNJ
Description
On august 13, while driving in stop-and-go traffic I noticed the car was handling funny. It was hesitating when I pushed the gas causing me to accelerate in an unpredictable way in traffic. That weekend I took the car to my mechanic who told me that he couldn't replicate the issue but if I had the issue again to bring the car back. There were also no error codes so any issue couldn't be diagnosed. On august 30 while driving home, I attempted to accelerate at an intersection (across 6 lanes of traffic) and the car would rev but not exceed 25 miles per hour. I literally limped into my mechanics shop but once again there were no error codes. However it was clear that something was completely wrong with the car. The car was towed to a transmission shop who inspected it and told me I needed a full transmission rebuild. They also couldn't explain why the car wasn't displaying any error codes. In the end I was without my car for 2 weeks, paid over ,000 for the job, and had to borrow cars just to get to my teaching job. My car is well maintained. It is only four years old but has 100,000 miles – obviously past the warranty. However, I have never had a transmission fail on me. This is also the first time I've ever purchased a ford.
CategoryUnknown Or Other
DateSep 28, 2021
StateMI
Description
Paint around windshield column defective and peeling in multiple spots.
CategoryWheels:lugs/nuts/bolts
DateSep 27, 2021
StateMI
Description
The contact owns a 2017 ford escape. The contact stated while having routine maintenance at the local dealer, he was informed that the lug nuts were swollen, and all the lug nuts needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The approximate failure mileage was 88,000. The vin was not available.
CategoryUnknown Or Other
DateSep 21, 2021
StateMI
Description
Engine cracks due to design and leaks coolant into cylinders, causing engine to misfire. This is a known issue with ford in the 1. 5l ecoboost engine and they refuse to do anything.
CategoryWheels
DateSep 20, 2021
StateTX
Description
2-piece "laminated" lug nuts (steel nut covered by sheet metal trim) have failed and are a safety hazard since they are difficult or impossible to remove and replace. This is a design defect and affects multiple ford vehicle models and years.
CategorySteering
DateSep 13, 2021
StatePA
Description
While driving the escape the steering suddenly became unresponsive and the steering wheel became very very hard to turn, we were barely able to get off the road. On the instrument panel a warning light said steering problem service vehicle immediately. The car was towed to ford dealer where it has sat outside now for 3. 5 weeks without any service, due to issues at the dealership beyond my control.
CategoryEngine
DateSep 08, 2021
StateTN
Description
Ford dealership verified that check engine light coded p0304, engine misfire due to coolant intrusion caused by crack in cylinder. This is a known and well-documented problem with 2. 0 l ecoboost escapes and lincoln vehicles that use same engine (mkz/mkc). Vin # of this particular vehicle matches those known to have the problematic engines. Ford is clearly aware, having released multiple technical service bulletins on this subject of engine/coolant issue. The issue is ford refuses to provide assistance to customers whose vehicles have surpassed 5 yr/60,000 engine/powertrain warranty. In this case, vehicle has 66,600 miles. A vehicle with a cracked engine block cannot be operated and presents a safety risk.
CategoryUnknown Or Other
DateSep 07, 2021
StateNC
Description
Replacement of all swollen lug nuts. And was told the replacement lug nuts would go bad again, wasn't offered a safer or better choice for my 2017 escape. This is a sad day for ford. A family generation of ford owners. I was told my escape is not safe to drive until this is corrected. Ford manufacturers you can do better very unprofessionally. Sad.
CategoryPower Train
DateSep 05, 2021
StatePA
Description
the car would not get into gear without warning. The car would not produce power when I would press the gas. Then, moments later, without warning, the engine would rev without input, however, the car would not accelerate. I had to pull over and the turn the car off multiple times. I ended up getting a warning light indicating to service the transmission, but when I turned the car off, the warning light would go away, but continue to not get into gear and then jerk, especially at low speed. I ended up taking to the car to a mechanic and got an error code indicating that the car could not get into 5th gear. I was told that the vehicle needed transmission fluid change, which I did. I then drove for about 200 miles without issues. Then suddenly while driving at about 70mph, I the service transmission light came on. I pulled the vehicle over and turned off the car. About 20 minutes later, I again started driving at highway speed for about 5 miles, and the service transmission light did not show and I had no additional issues. I then parked the car over night and then started to drive to the highway. Approximately 5 minutes of driving at highway speed the car would no accelerate when I pressed the accelerator, and I attempted to accelerate the car, but the vehicle would not rev the engine nor provide power, I had no warning lights. When this happened, the car started to decelerate as if the car was in neutral. I ended up having to get the car towed and serviced. I am currently awaiting the results of what is wrong with the car.
CategoryPower Train:automatic Transmission
DateAug 26, 2021
StateOH
Description
The contact owns a 2017 ford escape. The contact stated while driving 15 mph, the vehicle stalled with the service transmission message displayed on the instrument panel. The vehicle failed to restart and was towed to a dealer where he was informed that the clutch had failed and that the transmission needed to be replaced. The manufacturer was notified of the failure and referred him to nhtsa. The vehicle was not repaired. The failure mileage was approximately 98,000.
CategoryUnknown Or Other
DateAug 19, 2021
StateTX
Description
I made a left at the light onto 1100 town east blvd and a truck side swipe on the passengers side in the back . The other person failed to stop to exchange information. The glass part of my tail light has been busted.
CategoryUnknown Or Other
DateAug 16, 2021
StateGA
Description
My car has just reached 60,000+ miles and it began to jerk, as if shifting gears and decelerate while driving, and has even come to a complete stop while driving. This has happened while in motion on the freeway and main streets, posing a risk to both myself and my child to cause an accident. When taken to the dealer, they did not see a problem after running many diagnostic tests, and offered to "reset" my vehicle for almost 200 dollars. This posed a great risk, as it came back again to a complete stop on the main street again while my family was in the car. Once this reset was done, it showed a "transmission fault". However, this should have been caught before and how is a transmission at fault at 60,000 miles with excellent maintenance? This incident would occur whether it was 35 mph to 70 mph
CategoryEngine
DateAug 09, 2021
StateOK
Description
The coolant leaks into the spark plugs creating miss fire cylinder “3”
CategoryEngine
DateAug 07, 2021
StateAL
Description
Engine started out running roughly a couple days later it overheated the car gave me a notice to pull over safely I turned the car off the oil looks milky , it only has 71,000 miles on it
CategoryEngine, Engine And Engine Cooling
DateAug 02, 2021
StateMA
Description
The car was overheating so I brought it to the dealership to have it looked at. I was informed that there was coolant leaking into one of the engine cylinders causing the car to overheat with the possibility of it even catching on fire.
CategoryExterior Lighting
DateJul 30, 2021
StateFL
Description
My 2017 ford escape began letting water inside of the tail light assembly, eventually filling up to the point that it shorted the brake light. When I went to replace the bulb, I found out that it is not replaceable unless you replace the entire tail light assembly, a 0 fix. Ford refuses to fix this for free, as they deem condensation not a reason. Upon doing research, it's come to my attention 1,000s of people have had this exact same problem. The tail light assembly, the seam on top of the assembly has faulted. Not only did ford produce a faulty product, they produced a light that costs 0 to replace. This is highway robbery, not to mention unsafe since the brake light does not function.
CategoryEngine
DateJul 28, 2021
StateKS
Description
Check engine light came on at 60,240 miles with a cylinder 2 misfire code. Took it to the dealer and they said it has coolent in cylinder number 2. It is no longer safe to drive the car. The car needs a new engine. Tbs 20-2100, they have a technical service bulletin that stats this is a common problem. They want ,200 new engine block.
CategoryStructure:body
DateJul 25, 2021
StateKY
Description
Underneath safety shields heat shield came loose due to broken clips that held it up took the vehicle back numerous times,while under warranty ,and requested it to be fixed dealer said it was fixed but it would fall down soon as started driving. Scraped the road when it fell down. Took it back was told to just remove it because that's what most people do well I refused to remove it and will not remove it. I called ford main headquarters was told not to remove it and take it to another dealer. I took it to another dealer they actually ordered clips and installed new clips to hold the panels up. Within 2 weeks of being fixed it has another clip broke again. I feel this is a huge safety hazard when driving and should one or both panels fall off it could cause a wreck and or damage to other vehicles that may be behind my vehicle. I have read were this is an on going issue and I do not understand why it can not be fixed and why I have to keep paying for it to be fixed when its been an ongoing issue since the purchase of the car. I understand the warranty is now out but this is a hazard that needs to be fixed instead of waiting until someone is hurt or killed due to an accident because the panels feel off the underneath of the car. Do not know exact date when it fell down and dragged on the road. I drove very slow and when I got home fixed it to were it would stick back up until I could get it into dealer.
CategoryStructure:body
DateJul 16, 2021
StateTX
Description
There are thousands of complaints regarding this vehicle year and model paint pealing around the windshield. First it was my left and now its my right. This is a known issue with ford!
CategoryEngine, Power Train
DateJul 08, 2021
StateTN
Description
I went to lenoir city ford with issues of misfiring cylinder and mostly limp mode on the highway. They cleared my codes and sent me on my way. ^ this occured while my vehicle was still under warranty. Now, expired warranty, I have the same issue and they will not cover under warranty when the issue was first discovered. Good lord I need me a recall
CategoryElectrical System, Engine, Fuel/propulsion System
DateJul 06, 2021
StateOH
Description
Upon parking the vehicle in my driveway, the vehicle would not turn off after turning off he ignition and removing the key. All the dash lights were on as the would be normally and the engine remained running. Tired everything including in and out of gear, driving, turned key on and off several times, tired both keys. Googled and seen there had been similar issues with earlier models that resulted in a recall, but this is a 2017. Found some online suggestions and after an hour figured out where the fuel pump fuse was and removed it and the engine stopped. The dash still stayed lit up and had a warning to get engine serviced. Put key in ignition and turned to run not start position and vehicle cranked and tried to start. Could not get dash console to power down or look the doors, the horn would beep twice every time I tried to lock the doors. Ended up disconnecting the battery to kill the power to everything. Plan to take it to ford today if I can get it started again.
CategoryEngine
DateJul 04, 2021
StateNJ
Description
On 3-7-2019 brought vehicle in for service at larsen ford in lakewood nj for engine light turned on with obn code p3020. Service dept employee, mitch sperling their was anti freeze in number two cylinder. They kept vehicle till 3/15/2019 and stated repair was made. Except the repair for this should have been a new engine. On 7-2-2021 brought vehicle into service dept for engine light with obn code p0303. This time it was anti frreze in number 3 cylinder approx 55,000 mileage. Service dept checked vehicle and came back and stated I need new engine. That they would order engine from ford and get back to me in about a week when to bring vehicle back and it would take 3 to 4 weeks to install engine and they will rent me a car. My problem with this is that I have to drive a vehicle that could stall and get rear ended until they get back to me. This vehicle should have gotten new engine back in 3-15-2019 because that is the fix ford recommends. Their on hundreds of complaints for this same problem going back to 2010 with the turbos. My vehicle has a 2. 0 turbo and should never have been sold without this problem being corrected. Now I have a vehicle with a history of engine problems and if I attempt to trade in will come back on vehicle history. My position is ford was hoping that I would go over the 60,000 warranty and they would not have to cover any further repair without me shelling out 8,000 dollars for repair.
CategoryPower Train
DateJul 03, 2021
StateOH
Description
I was driving along, approaching an intersection, and suddenly my car had no gears! The rpm's went sky high when I pressed on the gas but I had no drive. Thankfully I was able to coast to a turning lane and into a parking lot without incident. There had been no warning lights or funny noises and this was completely unexpected and could have caused an accident! I had to call a tow truck and the ford dealer that I took it to is now telling me the transmission needs replaced and that this is a common problem with this vehicle! And this is only 4 months after they replaced the engine that was bad! Shame on ford for not recalling this vehicle!
CategoryEngine
DateJun 27, 2021
StateNC
Description
I had left my home about 4 arrived at mall 4:30 all was great a usual day. I push button start my suv out of nowhere all these panel warnings appeared. Engine sign, hill assistance not available, air conditioner stop working, 4 wheel fault, etc.,pictures below
CategoryEngine
DateJun 26, 2021
StateMA
Description
Purchased 2017 ford escape suv preowned with 56,948 miles. Decided on the 2. 0 engine due to the many issues with the 1. 6 engine. Drove for seven months and only 6,000 miles. Engine light came on, immediately took the car to an auto mechanic who performed a diagnostic test. The engine was mixing antifreeze in the oil which will lead to a catastrophe engine failure creating a dangerous safety incident. The mechanic informed us that the ford escapes have been having ongoing issues with the engines and is currently in a recall program and recommended we take it to a local ford dealer. The ford dealer diagnosis matched the auto mechanic, acknowledged the antifreeze was mixing and recommended they replace the engine. They also acknowledged ford was doing a recall to replace engines for a similar problem but not on the vehicle with our vin number. I'm a first-time car buyer who spent k on a car, drove it for 6,000 miles, there's clearly a defect in the engine, the ford dealership quoted a ,500 engine replacement but said their hands are tied since our vin is not on the recall list. Car is sitting at the dealership as we sort through this mess.
CategoryWheels:lugs/nuts/bolts
DateJun 25, 2021
StateAZ
Description
The contact owns a 2017 ford escape. The contact stated while driving 35 mph, the driver's side run-flat tire loss air. As the contact pulled over and attempted to change the tire, he discovered that the lug nuts were deformed and could not be removed with the lug wrench. The contact's wife called the manufacturer however, the manufacturer offered no assistance. Two fellow motorists were able to assist the contact and the tire was replaced. The contact had the lug nuts replaced. The contact wrote a letter to the manufacturer however, there was no response from the manufacturer. The vehicle was repaired. The failure mileage was approximately 70,000.
CategoryEngine And Engine Cooling:engine:oil/lubrication:seals/gaskets
DateJun 24, 2021
StateCO
Description
The contact owns a 2017 ford escape. The contact stated while driving at 15-20 mph, a warning message appeared stating "pull over, engine overheating" and the vehicle lost power. The vehicle was towed to the dealer where it was diagnosed with the head gasket leaking but was not repaired. The contact stated the failure reoccurred a month ago while driving. The same warning message appeared. The contact was able to pull to the side of the road. The vehicle was towed to the same dealer, then towed to a larry h. Miller ford lakewood (11595 w 6th ave, lakewood, co 8021) as requested by the manufacturer. The contact stated the dealer diagnosed that the engine needed to be replaced per a tsb. The manufacturer was notified of the failure but declined to cover the repair though the vehicle had an extended warranty. The approximate failure mileage was 77,000.
CategoryEngine
DateJun 22, 2021
StateIN
Description
My car is losing water and the 2. 0 ecoboost has a habit of catching fire. Mine is still driveable but very dangerous. The car has 125000 miles in it and is 4 years old and ford has basically told me tough luck. The dealer verified the problem which is a very common issue with the 2. 0 ecoboost.
CategoryEngine
DateJun 21, 2021
StateRI
Description
Check engine code came on had it tested came back saying misfiring in piston one vapors coming out of exhaust system leads to believe I have a blown head gasket vapors can be seen in video coming out of exhaust system at high rates weak engine when trying to drive it it's been parked for weeks now
CategoryEngine And Engine Cooling
DateJun 14, 2021
StateCA
Description
The contact owns a 2017 ford escape. The contact stated while driving approximately 75 mph, the engine started to overheat. The "engine overheating" warning message was displayed. The vehicle was not diagnosed nor repaired. The vehicle was towed to the contact's place of employment. The manufacturer was informed of the failure and suggested that the vehicle be taken to an authorized dealer for assistance. The failure mileage was approximately 89,513.
CategoryEngine
DateJun 12, 2021
StateMI
Description
In january 2021 it began with the check engine light coming on. The #2 spark plug and ignition coil were replaced by local mechanic. About a month later the check engine light came on again. Again there was an issue with the #2 spark plug. It was fixed. Another few weeks goes by and the light comes on again. I take it in and the check engine light goes off just before I drive it there. We decide to wait for it to come on again. Each time I got the sense from my mechanic that this was slightly unusual. June 2, 2021 on a cool evening, I notice the heater isn't working. The next day the check engine light comes on. On june 5th I get a warning light that says my vehicle is overheating and to pull over to a safe spot. My kids and I pull over to a parking lot and I have to have it towed to my mechanic. Today, june 11th, the mechanic finally has a chance to look at it and discovers that coolant is leaking into the engine. He uses a borescope to show me the coolant in the engine. He then pulls technical service bulletin 19-2346 which indicates that the exact symptoms my vehicle is having has been know since at least december 2019! The result is that I need a new engine. It has just over 100,000 miles on it. The vehicle isn't even paid for and I have to replace the engine! Other than the check engine light, there were no warnings that the coolant was low. When the check engine light came on, I did occasionally have white smoke and it chugged when running like there was a blockage. Why on an issue as serious and as expensive as this has ford not issued a recall of this engine? If I get it replaced, will the engine installed have been re-engineered to have fixed the problem? If the company has known about this issue for this long, I should have been notified of the potential problem.
CategoryEngine
DateJun 11, 2021
StateMI
Description
My 2017 ford escape is losing coolant into the engine block. The vehicle mileage is just over warranty. The local ford dealership diagnosed the problem and stated that I need a new engine at a cost of ,000. This issue could cause an engine fire, which makes it a safety hazard. The dealership contacted ford motor company for assistance for me, but they denied it. There are other complaints for this same exact issue online.. Ford recalled an earlier year model escape for this same issue, but not later models. There is also a class action lawsuit for this issue which does include some later years of the escapes, but it is out of arkansas. I am so upset with this entire expense!
CategoryEngine
DateJun 08, 2021
StateMA
Description
The contact owns a 2017 ford escape. The contact stated while driving at various speeds, the vehicle started to run roughly. The vehicle loss motive power and stalled. The contact shifted the vehicle into park to restart the vehicle. The contact stated that the failure mostly occurred while shifting gears. The check engine warning light was illuminated. The contact took the vehicle to the dealer who diagnosed that one of the cylinders had failed due to coolant leaking into the engine and that the engine needed to be replaced. The crank pressure sensor also failed and needed to be repaired. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 30,000.
CategoryEngine
DateJun 08, 2021
StateFL
Description
Blown engine on multiple others of the same year make and model. Caused by coolant leaking into the head gaskets. All of which the computer code reading is cylinder 3 misfiring. However that ends up not being the actual issue and you will be refixing it every 3-5000 miles
CategoryEngine
DateJun 08, 2021
StateID
Description
On may 30, I received the engine service light that remained on constantly. I contacted ford chat since I was 300 miles from home, determined it was safe to drive home since car ran fine with no vibration or gas smell. Took to dealer on june 1. Car only has about 53k miles. June 1: dealer said a plug, wire, and distributer coil were bad, replaced it, but during test drive the car shook so badly, they recommended it not be driven and was not safe and should remain in shop. This may be an unnecessary repair costing 9 (attached), but only document received to date. June 2: tech determined must be bad fuel injection system. Parts must be order. June 7: injectors replaced. Car started and car shook so badly that the tech and dealer refused to even take it out of the shop and said it would be a danger to take out on the road. More troubleshooting would be needed since they did not know what the issue was. June 8: still unsure, but believe a total engine replacement may be needed but until further consultation with other experts and troubleshooting occurs, they will not give me a diagnosis. They continue to assert that engine issue does make the car unsafe for highway use.
CategoryElectrical System
DateJun 07, 2021
StateCT
Description
Purchased new 2017 ford escape se 4wd in 2017 - over the past several months intermittent shut off when auto stop engage at a stoplight. Then will not restart. Warning light comes on put car in park. Sometimes have to call aaa for assistance. Sometimes restart after 20 to 50 minutes. The incident happens without warning in dandgerous situation with oncoming cars at heavy intersections. And do 3 to 15 mile trips and park car. Sometimes the car will not start/crank. Call aaa for assistance. Sometimes restart/crank after 45-50 minutes on its own. Changed battery. No shut off for a few weeks. Incidents returned. Took to dealer twice. Last visit dealer was able to reproduce the shut off. Eec test and found codes p06e9 and p164c. Reprogrammed bcm. Driven 6 days since repair. One incident of short trip, park, no restart. Called dealer. Trying disengage auto stop button.
CategoryFuel/propulsion System
DateJun 01, 2021
StateUT
Description
The purge valve sylanoid is malfunctioning. Every dealership and auto store in my town is out of the part and backordered, which tells me this is a common problem.
CategoryEngine
DateMay 31, 2021
StateWI
Description
Misfire in cylinder 2 coolant going into cylinder # 2
CategoryEngine
DateMay 20, 2021
StateCA
Description
The contact owns a 2017 ford escape. The contact stated while starting the vehicle, the check engine warning light illuminated and the vehicle shuddered for a couple of seconds. The contact restarted the vehicle and the warning light was disappeared. The failure reoccurred a few days later. The contact took the vehicle to a local dealer who inspected the vehicle and diagnosed the failure as a manufacturer defect coolant leak into the cylinder block. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 38,543.
CategoryUnknown Or Other
DateMay 20, 2021
StateCA
Description
2017 ford escape se paint failure at the windshield (driver side) column.
CategoryEngine
DateMay 12, 2021
StateCA
Description
It started our as the occasional misfire and then the check engine light came on. I took it in to a local meineke where they said 1 of the coils (I believe coil 2) needed to be replaced. I also replaced all 4 plugs at that time as well. Maybe a month later it started misfiring again with the check engine light back on. I took it back to the shop and they said it showed the same coil as needing to be replaced. They recommend I take it to ford for better diagnosis where they tell me I now need a new engine for upwards of 6 thousand dollars... See pictures for fords description.
CategoryPower Train
DateMay 10, 2021
StateTX
Description
Tl* the contact owns a 2017 ford escape. The contact stated that while driving at low speeds, after stopping the vehicle, the vehicle failed to accelerate. The vehicle was towed to tyler ford located at 2626 s sw loop 323, tyler, tx 75701 who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure however, no assistance was offered. The failure mileage was 75,000.
CategorySteering
DateMay 07, 2021
StateCO
Description
The steering fault detected error comes on the console and the car loses power steering. This happens while driving. When brought it to the shop they were not able to find a problem. This same issue happened again today while driving- concerned their is a correlation to when it is hot out. Searched recall and found this issue with the 2008-2013 ford escapes but not for this model. Searched some forums and noticed some others with this same problem.
CategoryStructure:body, Unknown Or Other
DateMay 03, 2021
StateCT
Description
The rear hatch tailgate does not release open or close properly. It indicates that the hatch is open.
CategoryEngine
DateApr 29, 2021
StateKS
Description
2017 2. 0 l ecoboost ford escape had rough idle at start, steady check engine light illuminated while driving on highway. Defrost was not working duri g col snap. Check of reservoir showed fluid levels below minimum, had to pull into service to get fluid levels up to minimum levels. Upon taking car to ford dealer for service conclusion was failed enginne due to coolant infiltration inn enginne. Waiting on engin replacement 3-4 months.
CategorySeat Belts
DateApr 20, 2021
StateCA
Description
The front driver and front passenger seat belts are not retracting properly. I did a search online for other models of this year and many people are having issues with this. Please investigate this as this is a safety issue.
CategoryEngine
DateApr 19, 2021
StateNV
Description
While driving, car engine stopped without check engine light or other warnings. Tried to get restarted but unable and had to push out of traffic on a busy city street. Towed to corwin ford and engine was evaluated by ford service tech van lamonthe. "scan=many codes internal engine noise. Performed relative compression = #2 cylinder has low compression. Needs new engine."
CategoryElectrical System, Engine
DateApr 16, 2021
StateGA
Description
While driving, my check engine light went on, after I got gas, the car stalled several times before starting the car. While driving home, I got a "high temperature warning, pull over safely" also my heat was blowing cold air. After taking my car in, a tuneup was done as well as routine oil change. I was told radiator coolant was low. After a few day, the same thing happened again, took back to the mechanic and they found that the coolant is leaking but from deep inside the motor and will cost thousands of dollars to repair and I will be better off trying to trade in my car.. This is a known dangerous ford issue and this car needs to be recalled. My car has been well maintained since I got it 2 years ago.
CategoryEngine
DateApr 13, 2021
StateFL
Description
Tl* the contact owns a 2017 ford escape. The contact had a manufacturer software update serviced at lakeland ford parts (1430 w memorial blvd, lakeland, fl 33815). The contact stated that after the vehicle was serviced at the dealer, the check engine warning light illuminated, while driving 35 mph. The vehicle was taken back to the dealer and diagnosed with an engine block failure. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the vehicle was over the warranty coverage. The failure mileage was 101,000.
CategoryElectrical System, Engine
DateApr 12, 2021
StateNY
Description
My check engine light came on a few days ago and my door closes by itself when I'm taking the groceries out of trunk
CategoryEngine
DateApr 10, 2021
StateNC
Description
My 2017 ford escape 1. 5l ecoboost engine began to skip and lose power while driving after first being cranked. The check engine light came on so I took it to the ford dealership in shelby, nc. They said it was a misfire on cylinder 4 and that the block was cracked causing coolant to leak into the cylinder. Quoted me a price of 00 to replace the long block or 00 to replace the short block. They told me that they hoped to see ford do a recall soon on this issue because this was the fifth one they have seen that is doing the same exact thing. Then I read on the internet where this is a nationwide problem with these same type year models and engines. My vehicle only has 75681 miles on it. This is a defect that will possibly get someone seriously injured or killed if the vehicle looses power while driving and needing accelleration power. I was pulling onto the highway with oncoming traffic headed toward me. Ford needs to step up and recall and fix this issue.
CategoryEngine
DateApr 08, 2021
StateOH
Description
Coolant leaking into engine cylinder resulting in lost coolant and overheating. Check engine light on with code p0302. Recently bought vehicle unknowingly of this issue and are now stuck with the problem. This is a known issue and there are a lot of complaints out there from ford escape owners. Please recall this vehicle
CategoryPower Train
DateApr 08, 2021
StateCA
Description
I have a 2017 ford escape 67,338 took it to ford dealer (galpin ford) my complain was that my transmission when warm reverse gear is hard to engage and will not go over 55mph. Got a call back that it needs a new transmission. Ford refused to help on any way to fix it, almost ,000. 00 to replace a transmission with 67k on it, why is ford company not helping customers with this problem, what is really bad for me is that I have 2017 ford transit that has the same transmission. I hope ford is not waiting for something bad to happen before they find a fix for this.
CategoryEngine
DateApr 06, 2021
StateMI
Description
Spark stuck in cylinder creating a misfire causing engine to overheat and vehicle to shut off continuously
CategoryElectrical System, Steering
DateApr 05, 2021
StateIN
Description
The steering wheel shakes when changing lanes at different speeds and it feels like there is no steering assist when doing this. I tried swapping tires but this didn't change things. It's really noticeable on the highway. I only have 47800 miles on the car.
CategoryEngine
DateApr 03, 2021
StateOH
Description
White smoke from exhaust runs very rough and antifreeze leaks into first cylinder. Once tore down visible divot in block that appears to be manufactured that way. Currently unable to drive because I don't have almost 6,000 out of pocket. Warranty purchased with vehicle 5 months ago won't cover repair
CategoryExterior Lighting
DateApr 01, 2021
StateCA
Description
Tl* the contact owns a 2017 ford escape. The contact stated that upon inspection of the vehicle, he noticed there was condensation built up inside of the rear passenger's side tail light. Upon a visit to an independent mechanic, the contact was informed that the seal around the tail light was defective. The mechanic also informed him that due to the failure occurring near the gas tank, the defect could potentially lead to a fire. The contact informed the manufacturer of the failure. The manufacturer offered no assistance. The vehicle was not repaired. The failure mileage was unknown.
CategoryPower Train
DateApr 01, 2021
StateOH
Description
On 2/17/21 my automatic transmission malfunctioned on the way home from work on a busy interstate right after a major snow storm. No where safe to pull off. The car started jerking and lost power along with noise and system error flashed across dashboard stating transmission failure. Care eventually lost power and had to pull off the road. Car was towed in to dealership. Torque converter completely blew. They had my car for 6 weeks. I just got it back last night. They said the torque converter had to be redesigned and if it made me feel any better there were many others with the same issue I was having and they were working on. The icing on the cake was when they called me yesterday to say it was finally repair after 6 weeks that it fell under extended warranty so we got socked with the 0 deductable. When a major car part has to be "redesigned" for any repair to be made, that should be a red flag to the manufacturer and a recall issued.
CategorySteering
DateApr 01, 2021
StateKS
Description
The assisted power steering went out while driving, I lost control of my vehicle, the steering was completely gone and unable to steer while I was on a very busy highway. I was traveling at 60 mph when this occurred. This can and will cause several deaths if not corrected immediately! Ford has had this same problem on other models, and a recall was made. This is a very serious problem, and ford knows about it!
CategoryBack Over Prevention: Sensing System: Camera
DateMar 26, 2021
StateCT
Description
Every once in a while the sync3 system and infomat fails. I lose nav, back up camera, climate control, radio, and handsfree phone control. Took it to the dealership and they said apim needed replacement. Called usual mechanic who say a recall for apim on older models and allot of replacement on my year of escape. Has happened 5 times since purchase in december
CategoryEngine
DateMar 25, 2021
StateWV
Description
Roughly a year ago ford issued a notification for a update that helped keep coolant from intruding into the engine. A week ago my car began to stall, flash warning lights, and would barely get me off the road. Upon having my car towed to the dealer they informed me the engine had been damaged from coolant in the engine, the exact issue stated in the notification received a year before. Now the dealer states the short block may need replaced. Why has ford not issued a recall for an issue that could turn deadly for someone else? This issue is very popular with this car.
CategoryFuel/propulsion System
DateMar 25, 2021
StateFL
Description
After filling my gas tank and stopping fueling when the gas pump stops, the car begins to act like it is going to stall when I start driving. The rpms will drop down from 1250 to around 300-400 and shoot back up. This will only last for about a mile or two of driving and go away. It is happening consistently and other internet users appear to have issues with completely stalling. It appears to be caused by a faulty "vapor canister purge valve."
CategoryEngine
DateMar 22, 2021
StateNY
Description
4 year old, 73,500 miles, engine light came on, car was bucking, stalling, bucking, could have cause an accident. Drove to dealer. Gasket leaked and blew engine. Engine needs to be replaced 00. 00
CategoryStructure:body
DateMar 21, 2021
StateTX
Description
On two occasions, one stationary, one in motion, the tailgate will come unlatched. I have the automatic tailgate without the foot activated sensors. When stationary the door will not latch even though it looks all the way closed. The horn will chirp twice telling me a door is open and that's the only way I know it's not closed. While driving the door does not open all the way, but I will get a warning in the gauge cluster telling me the tailgate is open. It doesn't open all the way. I have only experienced it one time while in motion at low speeds, less than 40 mph, and I pulled over safely. To fix the problem I have to stand behind the tailgate when it's closing and push the door closed. The vehicle has never been in an accident either.
CategoryElectrical System
DateMar 18, 2021
StateNJ
Description
Vehicle started to develop longer cranking to start, cold and warm... Battery was weak, so I replaced it.. Same symptoms, but developed relay chattering under hood in fuse/relay box when just opening either front door or inserting key... Sometimes would start but then just die.. Lucky car was in garage, so I would not attempt to drive it if it continued to run.. The only way to stop relay chatter was to remove pcm fuse or relay... Called ford ,agreed to tow to my dealer.. Vehicle was 3 yrs and 5 months , but under 11k miles.. Took 3 days to find cause,,. ,the wire harness/fuse/relay box had short or break. . They discovered it by wiggling the wire harness that connects to the fuse/relay box... I went to see it and after starting, he would wiggle the wire harness and vehicle would die, ,did it several times to show me. . I said its a factory defect since the car was never in an accident , flood or fire. Ford agreed to pay half the cost of parts and labor since this isn't cover beyond 3yrs.. To me this is a safety hazard, if I had been driving at highway speeds and it could have just died anytime , anywhere.. After repaired, I found ford in feb, 16, 2018 put out a tsb # ssm 47086, that describes my problem and defective part.. So ford new about this on some 2017-18 ford escapes 3yrs ago...
CategoryElectrical System, Engine, Service Brakes
DateMar 17, 2021
StateTX
Description
For the last few days, intermittently, the abs warning light would come on, then the traction control light, then the hill assist light, then the 4 wheel drive would disengage, and now the parking brake fault light. You never know when it will happen as it happens intermittently, and they don't all fault at the same time. It seems each consecutive day the number of problems grows. My greatest concern is that now the traction control light will flash and the throttle will become unresponsive. You never know when it may happen. Twice today it nearly caused an accident as I was pulling into traffic. The engine was running, but would not accelerate. A serious safety concern. I am filing this report just in case I get injured or killed before I can have it checked by a ford dealer.
CategoryStructure:body
DateMar 17, 2021
StateTX
Description
Vehicle was stationary in my driveway when a snow storm hit. Ice/snow accumulated on the windshield and when it melted it took the paint with it. The a-pillars on both driver and passenger suffer significant paint loss and rust is starting to form. Paint flakes off in the wind while driving, especially in the rain. About 15 inches of paint is gone on the driver side and about 4 inches of paint is gone on the passenger side.
CategoryUnknown Or Other
DateMar 16, 2021
StateTN
Description
The transmission started slipping out of nowhere with only 81,699 miles on it as we were on i275 south in tampa, fl. I just bought it a month ago
CategoryWheels
DateMar 16, 2021
StateOK
Description
The lug wrench that ford provided me with the purchase of my 2017 ford escape does not fit the tire lugs. I had a blow out on a highway and was unable to change the tire with the lug wrench. We had to use a socket and pound the socket unto the lug. I feel this is a major safety problem. I contacted ford and they basically said it was not their problem. I still am unable to change a tire on this vehicle. I asked ford to replace he lugs with ones that would fit my lug wrench. Thanks for ay assistance you can provide.
CategoryEngine
DateMar 14, 2021
StateAL
Description
The check engine light came on ,so we took it to satelite ford dealer and they could not find problem, week later light came on again so we took the vehicle to woody anderson ford where it was purchased and now they say the engine needs replaced! After doing some on line research on line it looks as if ford has a problem child on their hands. They also have issues with the tranny in 2014 -2018, this escape only has 20000 miles on it now. Whats going to happen once the mfg. Warranty runs out ? Are there any recourse actions that we can take. The escape is a great car overall ,we own 2- 2017;s now. We are now concerned about future cost associated with this vehicle, especially since we own 2 the same year!
CategoryStructure:body
DateMar 10, 2021
StatePA
Description
Have a 2017 ford escape and noticed the paint was peeling around the windshield. After investigating there are several complaints for the exact same thing. Ford will not take responsibility for this because it's safety issue,so they won't recall it. I have only had my car a year this month it seems also to happen to ford escapes that are white or blue in color. Paint on a vehicle should last for the life of the car.
CategoryWheels
DateMar 10, 2021
StateWA
Description
Rotating tires for routine maintenance. Some of the lug nuts deformed and wont accept a wrench . They are all difficult to remove. And all of them get stuck in the socket and are very difficult to remove from the socket wrench. It is impossible to change the tires. The picture shows the deformed lug nut. It was deformed by simply removing the nut with good fitting high quality tools. The lug nuts do not even fit the wrench that is provided in the car for changing flats . It will take special tools to remove all the lug nuts. This is clearly not acceptable . It is very dangerous. Luckily was being done at home and not leaving anyone stranded. A tow truck driver would not be able to help other than tow the whole vehicle for a simple flat tire, at great expense. And it might not be able to be towed. It may need to be pulled onto a flatbed type of tow truck and be carried instead of towed in the usual manner.
CategoryAir Bags
DateMar 09, 2021
StateCO
Description
I was struck on the drivers side front tire/bumper area by a car est at 30mph while I was going less than 10mph. Air bags did not deploy anywhere on my vehicle and my car is totaled. Brand new engine put in approx 1000miles ago and wondering if sensors got thrown off? Tow driver, police and tow lot couldn't believe no airbag deployment as I was shocked as well.*dt
CategoryEngine
DateMar 08, 2021
StateTN
Description
While driving the engine started misfiring for approximately 30 seconds. The car shook violently and then went back to running normal. I drove to my ford dealer and lleft the car for diagnosis. I was called a few days later and told coolant had seeped into the #1piston. The repair would be to replace the engine. I do all service at ford. The car only had 67k miles. It is only 4. 5 years old and needs a new engine. Ford told me this is a know issue for ford and the reading I have done shows it has been going on for a number of years. I am angry.
CategoryUnknown Or Other
DateMar 08, 2021
StatePA
Description
The paint is peeling off around the window down to the metal it only has 50000 miles on it I have read about 165 complaints on the 2017ford escape with the exact same problem there definitely should be a recall on this I want this fix now. S
CategoryEngine
DateMar 07, 2021
StateCO
Description
On and off for the past year, my vehicle has failed to auto-restart after auto-stopping. When working properly, the feature automatically shuts off the engine when stopped (like at red light) and then restarts when you lift your foot off the brake to start moving again. The issue is that the car does not restart. Sometimes it fails to restart without warning, other times it displays a message that says 'shift to park to restart engine'. This is obviously dangerous when in stop-and-go traffic on a highway or at an intersection, as the car will literally turn off and need to be shifted into park to be restarted. Today it did this at almost every intersection we stopped at. Our battery was recently replaced, alternator and charging system all checked and no issues. Apparently this is a recognized issue by ford, although there does not seem to be a fix as of now. Ford has recognized this issue as ssm 47043 (attached).
CategorySeat Belts
DateMar 03, 2021
StateSD
Description
Vehicle is only four years old and drivers side seat belt retracts slowly. I also own a 2010 ford escape with the same problem. The seat belt ends up getting slammed in the door which I am sure is eventually going to compromise the integrity of the belt. This has been going on for a few months
CategoryEngine, Power Train
DateFeb 22, 2021
StateTX
Description
Tl* the contact's wife owns a 2017 ford escape. The contact stated while driving 70 mph, the vehicle loss motive power and stalled. The contact pushed the vehicle out of the roadway. The contact stated that the service transmission now message was displayed on the instrument panel. The vehicle was towed to the local dealer cavender ford (4860 interstate 10 frontage rd, columbus, tx 78934, (855)874-2232) where a diagnostic test was still pending. The manufacturer was not informed of the failure. The failure mileage was approximately 88,000.
CategoryStructure:body
DateFeb 12, 2021
StateNY
Description
The paint is peeling next to the windshield on driver's side post a. The paint is not even sticking to the vehicle in this area
CategoryPower Train
DateFeb 11, 2021
StateNY
Description
36,000 miles and coolant leaked into engine. Dealership told me they have to replace the long block, basically replace the engine. It's been a month now and no work has been started. This engine leak issue on the ford ecoboost 1. 5l engine has been known to ford motor co. Since at least 2015.
CategoryPower Train
DateFeb 08, 2021
StateFL
Description
Transmission went with only 93,000 miles on vehicle. When driving it was hesitant to go when I was stopped at a red light. I was almost rear ended because of it. Car didn't want to go in reverse. Thankfully I was able to make it to mechanic just in time before car was totally out of commission.
CategoryFuel/propulsion System, Power Train
DateFeb 06, 2021
StateTX
Description
Recurring issue with the same ignition coil/spark plug complex where the engine will misfire on a cold start. I have replaced the ignition coil 3 times and each time it fails within 3 weeks. I have had the engine pressure tested and there are no issues that would cause misfiring. This appears to be an electrical feedback issue.
CategoryService Brakes
DateFeb 06, 2021
StateVA
Description
Noticed one of the two screws that attaches the brake fluid reservoir was missing. The other screw was about to fall out and the reservoir was leaning such that some of the brake fluid had leaked out the cap. If the other screw had fallen out this could present a very hazardous condition. 2017 ford escape, v6 engine with 25523 miles.
CategoryStructure:body
DateFeb 06, 2021
StateNY
Description
The door panels separate from the door metal frame due to poor clips or fasteners used at time of manufacture. Two doors on my vehicle can be impossible to open. Ford dealer insists no problem -- I damaged doors and therefor 600$ per door to fix. I go on internet and see many many others haveing exact same issue. Both doors started exhibiting this on driver side about a month apart.. If the car caught fire or I could a dangerous collision was imminent while parked, I could not get out in time. Also if an accident occurred, I could not exit in a timely fashion
CategoryService Brakes
DateFeb 01, 2021
StateFL
Description
The right rear brake makes a clunking noise and also the left front brake makes the same noise. When taking off by backing out or pulling out and applying the brakes it makes a clunking sound
CategoryEngine
DateJan 29, 2021
StateCO
Description
Tl* the contact owns a 2017 ford escape. The contact stated that while driving approximately 65 mph, white smoke began to come out the rear end of the vehicle. There were no warning lights. The contact pulled the vehicle over to the side of the road and proceeded to drive at a low-speed. The contact stated that approximately 25 minutes later the vehicle shutoff. The contact had the vehicle towed to a certified mechanic who diagnosed that there was an excess amount of oil in the cylinders of the vehicle. The contact was informed that the engine needed to be replaced. The contact took the vehicle to mike naughton ford, inc. (150 s havana st, aurora, co 80012; (720) 712-0678) who had completed a previous recall on the vehicle. The contact stated that shortly after the recall repair, a warning light indicating a misfire had illuminated. The contact changed the spark plugs on the vehicle causing the warning light to no longer be illuminated. The contact stated that approximately 3-4 days later while starting the vehicle from a cold start, she noticed the vehicle emitting white smoke again. The contact returned the vehicle to the dealer who informed the contact that oil had gotten into the coolant and in cylinder number 1 and number 2. The vehicle was repaired on 02/12/21 . The manufacturer was made aware of the failure and informed the contact that the repair would be covered under warranty. The approximate failure mileage was 82,000.*dt*jb
CategoryElectrical System
DateJan 26, 2021
StatePA
Description
While driving my wife attemtpted to adjust the seat just a tiny bit when she started out , since I had driven iit previously, and she had adjusted it before she left but as I said she needed a slight adjustment forward. When she did this the forward lever kept going and would not stop crushing her against the steering column and the seat belt squeezing her, to the point she had to drive off the road and all she could do was get a toe on the brake because of being in such a compressed position and was able to skid to a stop. When she got home and explained it to me I went out and tried the forward seat button twice and it di the same thing, locked all the way forward. I tried a few more times but it did not do it.. Took it to the ford dealer and they said they can't get it to do the same thing and are kepping it overnight and will try in morning, and if it doesn't do it there is nothing they can do he said.
CategorySteering
DateJan 19, 2021
StateNJ
Description
Car steering completely stopped while driving on highway. Could still move. Could not steer car. Very unsafe. Can cause an accident.
CategoryEngine
DateJan 11, 2021
StateMO
Description
My vehicle began telling me it was overheating as soon as I would turn it on in the morning(12+ hours after not being driven) and began shaking. I would turn off/on the vehicle and the engine light would appear and disappear throughout the day but drove fine. Eventually the issue began when I was physically driving the vehicle, leading me to pull over in a neighborhood to have it towed. Ford dealership looked at my vehicle and informed me that the coolant had leaked into my cylinder heads(1. 5l engine). They quoted me an estimate of k to replace my entire transmission. I have not yet made the decision to go ahead with the repair as I am weighing my options. I have only had my vehicle for 2. 5 years with zero issues. Bought at around 40k miles and transmission went out at around 82k.
CategoryStructure:body
DateDec 30, 2020
StateLA
Description
Paint peeling from the windshield pillar on the driver's side. Paint peeled off in a 6" x 1" flake. This seems to be a very common problem.
CategoryEngine
DateDec 22, 2020
StateNC
Description
Engine light came on. Received code p0302 misfire in cylinder 2. Replaced plugs and coil didn't correct problem. The next day I started the vehicle and the temperature gage went straight to the top reading it was running hot. Called a tow truck first thing monday morning and didn't drive the vehicle again. Has 50,200 miles on it. Ford dealer said they would look at it but I have to get it to them. Seems to be a known problem with the vehicle. I have had the vehicle since july of 2019. I feel like ford should get it together and actually fix the problem and not put bandaid on it.
CategoryStructure:body
DateDec 21, 2020
StateWI
Description
Paint on drivers side windshield frame flaked off in a 6"x1" chunk. This 2017 ford escape se has 31,000 miles on it and is always garaged. No hail or heavy rain prior to the flaking. Many complaints on the internet for the exact same thing.
CategoryElectrical System
DateDec 17, 2020
StateME
Description
My vehicle is 3 years old. Instrument cluster died or just stopped randomly working. Ford won't do anything about it even though this is a manufacturer issue.
CategoryPower Train
DateDec 17, 2020
StateNJ
Description
I purchased a 2017 ford escape 4 months ago. Monday my transmission went out. With less than 100,000 miles on it. I was stopped when the car jerked, I tried pressing the gas and it wouldn't go just the engine revived, it finally jumped into gear and I was able to get home. I took it to the ford dealership the next day and got a recall fixed for the powertrain control module, hoping that would help the issue, only to get a call saying I need a new transmission.
CategoryEngine
DateDec 16, 2020
StateNJ
Description
2017 ford escape. Consumer writes in regards to coolant intrusion safety recall. *ld the consumer stated after the recall repair was completed the failure coolant intrusion occurred. The dealer advised the engine needed to be repleased. The manufacturer did offer some assistance. *js
CategoryEngine
DateDec 15, 2020
StateOK
Description
Bought car in december 2019. In april 2019, engine light came on, and car was running rough. Took to dealership with 35,000 miles, and was advised coolant was leaking into cylinder 3 and 4. Ford replaced engine under warranty. December 2020, was driving to work and engine light came on. Engine was running rough, and car would periodically jerk/lose power on the highway. Took to dealership with 62,000 miles, and was advised coolant was leaking into cylinder 1. Service representative said engine would have to be replaced, but is not covered under warranty. The first engine was replaced at 35000 miles, and the second replacment is needed at 62000 miles, less than 30000 mile difference
CategoryEngine
DateDec 15, 2020
StatePA
Description
After turning the car off I could hear coolant running through the engine. Today I started the car to let it warm up, went out to go to work and the car was off. The dashboard was saying that the car was over heating, called and had it towed to garage and they said it needs a new engine will ford cover expenses
CategoryWheels:lugs/nuts/bolts
DateDec 10, 2020
StateAL
Description
Tl* the contact owns a 2017 ford escape. The contact stated that upon taking the vehicle to bondy's ford lincoln (3615 ross clark cir, dothan, al 36303) for an oil change, he was informed that the lug nuts on the four wheels needed to be replaced due to swelling. The contact was given an estimate for the replacement and the lug nuts were replaced without approval. The manufacturer was notified of the failure. The contact then received an email which stated that the manufacturer was unable to reimburse for the cost of the lug nuts due to wear and tear. The contact stated that the manufacturer was aware of the defective lug nuts and that a recall should have been placed on the lug nuts. The vehicle was repaired. The failure mileage was approximately 42,000.
CategoryEngine, Power Train
DateDec 09, 2020
StateWV
Description
The vehicle was in the driveway and started rough. The code from the check engine light indicated a cylinder misfire. After fixing the issue, the vehicle was driven to work. On the way home from work, the vehicle ran rough and there was a significant loss of power and rough idle. Following this, the engine overheating indicator came on. There was no coolant in the reservoir, and no signs of leaking under the vehicle. The vehicle was towed to a ford garage where it was determined the vehicle needs the long block engine replaced.
CategoryEngine
DateDec 01, 2020
StateCA
Description
Tl* the contact owns a 2017 ford escape. The contact stated while driving 65 mph, there was a misfire in the engine. The check engine warning light illuminated. The vehicle was taken to an independent mechanic where the contact was informed that the coolant level was low and that coolant had entered into the engine. The vehicle was taken to mullahey ford (330 traffic way, arroyo grande, ca 93420, (805) 481-3673) to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The contact was informed that the repair was not covered under warranty. The failure mileage was 61,042.
CategoryService Brakes
DateNov 28, 2020
StateSC
Description
When I press down on the brakes it makes it kind of like an air sound or squeaking sound I have taken it to a repair shop three times to have it repaired. The last time I took a dare they agreed all the fittings and joints and stuff like that. I was driving to georgia just last week and a traffic hollow to the top and I had to press down hard on the brake it made a really loud suction or squeaking sound I'm wondering if there is a recall for these brakes. Squeaking sound maybe I've heard one either you press down really hard on the brake or when you have to press the brake all of a sudden
CategoryElectrical System, Engine, Exterior Lighting
DateNov 16, 2020
StateMI
Description
Tonight, 11/16/2020, my escape started to idle roughly. The tachometer would go up and down by at least 500 rpm without any input from me. The lights would flicker. The dashcam I have mounted turned off. I tried making it home and it just died. Lost all lights. I shifted to neutral and coasted to the left turn lane. While doing this, the auto start system tried to restart the car, even though it had been previously disabled. I tried to start the car manually, about five or six times. It finally started and I was able to make it home. I turned off the hvac auto feature, my dashcam and radio in case it was a voltage issue. Just one more issue with this vehicle. The electronic package is finicky and horrible. It has a mind of it's own. I have also had the dealer do the service bulletin on the [xxx] system. It still acts up occasionally leaving me dead in the water until I can shift to park and manually restart it. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryPower Train
DateNov 16, 2020
StateMI
Description
Tl* the contact owns a 2017 ford escape. The contact stated that a transmission flush was performed during a regular maintenance repair however, the following day the vehicle failed to shift into reverse. After several attempts the vehicle shifted into reverse. While stopped at a traffic light, the engine revved up however, the vehicle failed to move forward. The vehicle was turned off and restarted and the vehicle lunged forward. The contact pulled over and had the vehicle towed to suburban ford of sterling heights (40333 van dyke ave, sterling heights, mi 48313, (586) 268-7500) to be diagnosed. The contact was informed that the transmission needed to be replaced. The contact declined to pay to have the vehicle repaired. The manufacturer was contacted and informed of the failure and a case was filed for financial assistance which was later denied. The vehicle was not repaired. The failure mileage was 84,500.*dt *tr
CategoryEngine
DateNov 13, 2020
StateOH
Description
I was driving home from work when the check engine light came on a city street. I took the vehicle to a parts store to check the code. They told me that it was an engine misfire and that I needed replace a spark plug. Before I was able to get to a mechanic , I was driving on a city street and my engine warning light came on and said to pull over immediately due to overheating. Upon initial inspection I found that my coolant reservoir was completely empty with no visible leaks. I filled the reservoir with a gallon of coolant and was able to get to a mechanic, who told me I had a blown head gasket, which was not normal with my vehicle only being at 60,000 miles. I then took the vehicle to a ford dealership who informed me that I needed a new engine due to a coolant leak into the engine. I had to pay ,000 out of pocket and had to wait over a month before I got my vehicle back.
CategoryWheels
DateNov 13, 2020
StateTX
Description
Similar to other complaints via the site. I experienced a flat tire and was unable to change it myself due to the factory provided lug wrench unable to securing fasten to the lug nuts. In my conversations with the tow driver and tire store, it is a well known issue lug nut covers prevent the lug wrench from working properly. After contacting my local ford dealership, they informed me I could buy a "kit" to resolve. I also contact ford customer relations to request reimbursement for the towing charges and have the "kit" installed at no expense to me. Ford attributes this issue to swollen lug nuts and considers the issue a maintenance problem since my vehicle's warranty is expired, I would not be reimbursed for the towing and I would have to pay for the "kit" installation myself. It bears to note, I discovered the flat tire in my garage after it sitting overnight. So I do not see how the lug nuts were subject to swelling since the car had not been driven for several hours.
CategoryPower Train
DateNov 05, 2020
StateTN
Description
Car lost power while driving. No warning lights. No problems prior to this. Had to have it towed to the dealership. They checked it out and said it needs a new transmission. 00. Car is four years old with 67,000 miles on it. Power train warranty only lasted until 60,000 miles.
CategoryStructure:body
DateNov 05, 2020
StateVA
Description
Paint peeling off . 2017 with 27. 000 miles. Bought in 2016 in novbemer. Three year warrenty just exspired. This is a manifactor issue. Ford doesn't want to pay full price.
CategoryEngine, Unknown Or Other
DateNov 02, 2020
StateVA
Description
Vehicle keeps overheating. We continue to add coolant. We're able to only drive a short distance at approximately 20 to 30 mph and the vehicle warning lights come on and the vehicle begins to overheat again
CategoryEngine, Structure:body, Suspension
DateNov 02, 2020
StateGA
Description
Front suspension had to be replaced paint peeling off body computer recalls car moving
CategoryStructure:body
DateNov 02, 2020
StateCA
Description
Paint is delaminating on windshield pillar. Peeling off in sheets. No body work or windshield replacement has been done. This is a problem with the factory paint.
CategoryUnknown Or Other
DateOct 30, 2020
StateWI
Description
On 10/27/20, I was driving my 2017 ford escape on the freeway, when I heard what sounded to me like a shotgun blast. Glass started raining down on me and I looked up and find my sunroof had "exploded". Fortunately, no glass landed in my eye or cut me bad, and I was able to slow down and exit the freeway safely without causing an accident. This is a major safety issue and is a known problem with fords.
CategoryEngine
DateOct 29, 2020
StateOH
Description
Tl* the contact owns a 2017 ford escape. The contact stated that while driving at undisclosed speeds, the vehicle jerked intermittently without warning. The vehicle was taken to classic ford lincoln (8540 tyler blvd, mentor, oh 44060) where the contact was informed that the check engine warning light needed to be illuminated before any repairs were performed on the vehicle. The contact stated that he personally replaced the front cylinder ignition coil and spark plugs however, the failure persisted. The failure recurred with the check engine warning light illuminated. The contact stated that the vehicle vibrated abnormally at start-up. The vehicle was taken back to the dealer where it was discovered that coolant had leaked into cylinder number 4. The mechanic recommended that the short block be replaced. The manufacturer was notified of the failure and informed the contact that the vin was not under recall. The contact was then transferred to nhtsa for assistance. The vehicle was not repaired. The failure mileage was approximately 70,000.
CategoryFuel/propulsion System
DateOct 29, 2020
StateMA
Description
I'm getting a gas smell in my vehicle it getting stronger when I turn on my heater or defroster . When I shut my car off theres still a gas smell purchased the car in the summer so there was no need for the heater or defroster once I started noticed it when cooler weather started
CategoryEngine
DateOct 28, 2020
StateIL
Description
I bought this car 1 year ago with 52k miles on it. Last month the check engine light started blinking at 62k miles. Mechanic diagnosed it as code p0302, piston #2 compression at 90 psi, all others performing at 190 psi. He contacted ford who informed him of tsb pertaining to engine failure. The list of parts required for repair is 6 pages long and most parts are on back order. I contacted ford to request reimbursement for what they know is either a faulty engine design or faulty manufacturing but they refused to help. They did offer to sell me an extended service warranty which would not cover this repair. This is unacceptable. Ford needs to be held accountable for selling what they know to be a ticking time bomb.
CategoryElectrical System, Electronic Stability Control, Steering
DateOct 26, 2020
StateMN
Description
1. Hands free tailgate/trunk will automatically shut when objects or a persons body is present. Faub/ keys are not being pushed by accident, nor is there any movement under number that would sensor door to close. When it does do this, it takes quite a while for the sensor to realize there is an object there and takes some time to open again. 2. When vehicle slips on ice patces or large puddles of water--- when the traction light comes on my dash board, it seems to trigger my entire vehicle to shut completely down. Vehicle engine shuts off, steering wheel locks up, brakes stop working and no electrical from that point on. I have had this happen 3 times now, with the need to have to call a tow. For both complaints, ford service says they cannot find anything wrong and cannot get either complaint to duplicate. Nothing has been done at this point by ford to fix or compensate for any of this.
CategoryEngine
DateOct 22, 2020
StateNY
Description
Ford 2. 0l ecoboost engine has a known manufacturer defect of a cylinder cracking and coolant leaking in. Over 125 complaints about this same issue on carcomplaints. Com. This issue is acknowledged by ford under tsb 19-2028 but ford does not assist the car owners in replacing the engine. This engine crack occurs with very low mileage (50k-60k miles) which is highly unusual. This happened to my vehicule at a stationary state. Started up the engine, got a check engine light, took it to the dealer and they said I needed to change the engine and pay out of pocket over ,000. 00.
CategoryEngine
DateOct 19, 2020
StateOH
Description
I bought this vehicle in august with 113,000 miles on it, and the day after I picked it up, the check engine light came on. After two trips to a ford dealer for service of new spark plugs and 2 new ignition coils to remedy the problem, the check engine light was still on. After doing an overnight pressure test, they discovered coolant leaking into the cylinder walls of the engine and the engine will now need replaced! Apparently this is a common problem with ford engines and it needs to be recalled like they have done to others, before it causes a serious accident when it freezes up!
CategoryAir Bags
DateOct 18, 2020
StateFL
Description
My son was involved in a serious accident. He hit a stone wall approximately five foot tall at 30-40mph. The only air bag that went off was the steering wheel. His vehicle hit the wall in the same approximate spot that the insurance institute for highway safety test (cent1622) hit the test wall. In their test the side air bag curtains went off. In my sons accident per the videos, related speed and location of impact. The air bag curtains should have gone off which would have saved him from a lifetime disability. Because of the limited space I can not load more pictures or videos of the test vehicles. This is one link to a test crash: https://www. Youtube. Com/watch? V=nz_rhejn3us
CategoryElectrical System
DateOct 16, 2020
StateUT
Description
My car running normal up to yesterday, I went to whole foods and when I was going to turn it on the car completely out of power (battery) I went to autozone and the battery and alternator are good. Today I went to bountiful and again after being running good the car didn't start, I took the car with a tow truck to a mechanic shop and the mechanic check it and the mechanic said that I didn't find any problems.
CategoryEngine
DateOct 12, 2020
StateCA
Description
My truck got hot and had water and now they tell me that the water is passing to the engine pistons and it only has 72 thousand miles and I have looked on the internet for articles that say they are ford engine failures
CategoryEngine
DateOct 05, 2020
StateLA
Description
Aproximatly 3 weeks ago a warning signal came up showing that I needed to get to a safe area and stop the engine, it showed the temp was all the way up to hot. I let it sit for about 3 hours and then added some water in the resovoir and it ran ok for about 10 days and then it did it again, same thing no water in resovoir. I took it to a garage and they could not find a leak, but the mechanic there was definitly a leak. Then I had someone else check it and he thought it was a cracked head gasket. He then went online and found out there is issues with this year and make and model with it overheating. I am still having issues with it getting hot, I keep a gallon jug of water in car at all times.
CategoryService Brakes
DateOct 05, 2020
StateWV
Description
2017 ford escape. Consumer writes in regards to instrument panel. Consumer stated that when the lights on the instrument panel are illuminated they are a distraction. *ld the consumer stated the emergency brake and 4x4 disengaged were illuminated. The consumer was unable to locate a dealer that could investigate the issue. *js
CategoryEngine, Power Train
DateOct 04, 2020
StateFL
Description
August 2020 I was told my radiator hose came off. 0 to put back on, 3 days later had to replace the lainscott turbo cylenoid 00, 2 days later cracked flex plate, unknown amount $ due to powertrain warranty coverage. 2 weeks later told oil is leaking into valve covers. As of today oct. 3, 2020 for the last 2 weeks powertrain awd malfunction could not get an appt at ford until oct 6. Last sat engine failure no radiator fluid. There is major malfunctioning of this car due to hurricane sally we lost a bridge here I now have to drive i10 in major traffic and I am afraid for my safety
CategoryStructure:body
DateOct 04, 2020
StateTX
Description
Lift gate keeps opening. It is closed but shows open and opens when driving. In motion sitting still. Nonstop. Every since purchase.
CategoryService Brakes
DateOct 01, 2020
StateOH
Description
Rear brake rotors are rusted and have deep grooves with obvious brake pad wear to the point of being unsafe. This vehicle is under warranty and has been to the dealership for this issue only to be told this is normal. Have been told by the dealership employee this is a known problem with this model dating back to 2013 and the manufacturer will not address the defect. I had this problem with my previous 2014 exact model and had to replace the rear brakes at my exspence even though it to was under factory warranty.
CategoryBack Over Prevention: Sensing System: Camera
DateSep 30, 2020
StateMI
Description
The backup camera will occasionally go dark or black and white. I have tried to replicate the issue. However, it happens randomly. It is clean and free of water and dirt
CategorySeat Belts
DateSep 23, 2020
StateCA
Description
Front passenger seatbelt does not hold person back when breaks are firmly pressed. Passenger continues to go forward and seatbelt does nothing to hold passenger back, if I were in a crash my passenger would go right through the window. The lap belt does stay in place, however the belt that goes from across the chest to shoulder does not tighten to hold my passenger secure.
CategoryEngine
DateSep 22, 2020
StateMO
Description
Engine had coolant leak into the cylinders. Had to have new short block installed. Car is still in the ford dealer service department. Overheating issues still occurring. Car has been at ford dealer for 5 weeks. Car is not safe to drive. Overheat warning goes off you have to pull over fast then engine is at reduced power. Ford needs to recall this 1. 5 engine
CategoryPower Train
DateSep 22, 2020
StateMO
Description
While driving my 2017 ford escape on a town street at a rate of 35 mph my transmission began slipping. A warning light came on stating alert transmission fault service now. I took it to a mechanic immediately and was told that my transmission has failed and I will need to have a new one at a cost between 00 to 00. My vehicle has ,000. 00 miles. Ford is unwilling to help with the cost of this repair. I talked with a chris avery (cavery@ford. Com) he said there is not a recall on their transmissions. How does a three year old vehicle have a transmission go out?
CategoryEngine
DateSep 21, 2020
StateFL
Description
I had a check engine light while driving and engine miss firing. The car is out of warranty with 57k miles. I took it to flammer ford in spring hill fl. To diagnose the problem. I was told that there was an oil leak from the turbo that got into the harness. The repair cost would be text="Who are we? We are Lemberg Law, a Consumer Law Firm" smalltext="Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today!  There is no charge unless we win." img="balance" color="green",700 and the harness was on back order and it would take about 1 month to obtain the part and repair. For a simple part (the turbo sensor), the repair cost is text="Who are we? We are Lemberg Law, a Consumer Law Firm" smalltext="Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today!  There is no charge unless we win." img="balance" color="green",700. 00 and out of service for 1 month! Why is this part backordered? I believe this is a common and known failure by ford. This car needs to be recalled and the turbo sensor part replaced. I need to be compensated for the whole repair bill due to the defective part.
CategoryEngine, Power Train
DateSep 21, 2020
StateKY
Description
My car began losing power , coolant level dropping. No coolant on ground though. Car did not overheat. However I could smell the burning antifreeze while parked, idling and while driving . Ford dealership originally told me they thought coolant was leaking into engine. Then had another technician tell me it's just a water pump leak. I contacted lawyer . As should you. We need to start class action law suit. The problem is coolant getting into engine and all through oil. Contact bad products law please ! I am hoping ford will do the right thing here and not band aid repair my car. Hopefully no one has to be injured or die before they recall this issue .
CategoryEngine
DateSep 12, 2020
StateTX
Description
I was driving to work on freeway and my suv started misfiring and the engine light started blinking then stayed on had code engine misfire discovered there was oil in the spark plug well on all four cylinders
CategoryEngine
DateSep 11, 2020
StateCA
Description
The car stalls on an occasional bases at a traffic light after sitting at the light for a bit. Taking the foot off the brake does not start the car up. I purchased a machine to detect codes and nothing came up.
CategoryPower Train
DateSep 11, 2020
StateVA
Description
I purchased a ford escape in december of 2017. In june of 2018 I brought it in to a ford dealer due to the car pulling forward when it shifted it was 23,475 mileage. The dealerships mechanic tested it for transmission codes and came up with p0300. He test drove and checked fluid level and said it was ok. March 2019 at 39,473 mileage I took it to the dealership because it would jump when I shift into reverse. They did an transmission diagnosis and stated no codes appeared. They did a ids scan tool to watch some type of data and found a line pressure higher than normal during engagement, they reset it. Cleared transmission adaptive tables. August 2020 took it back to dealership at 80,462 mileage because it would lunge forward at a stopping position at acceleration. The dealership mechanic performed a atd automatic transmission diagnosis, found no codes stored, however, found the transmission fluid very black and burnt. They found when test driving harsh up and down shift. They told me they had to overhaul the transmission to find the problem. They quoted me $ 2000-5000 price. I did not have it. It has been three weeks and I am concerned if my transmission fluid was black and burnt why did they not change it? They only charged me for the transmission diagnosis.
CategoryUnknown Or Other
DateAug 31, 2020
StateNJ
Description
In march 2020 I purchased a certified pre owned 2017 ford escape titanium from downs ford in toms river, nj. Approximately in mid july 2020 the first incident occurred with the vehicle, while driving the car suddenly lost all power and could not be started, the car was towed to freehold ford which was the closest ford dealership. They had the vehicle a few days, they said they cleared some codes and we took the car home. The second incident occurred about two weeks later, while driving the car suddenly lost power a message came up on the dash that said auto startstop shift to p restart engine. At that point we brought the car back to downs ford the dealership we purchased the car from explained what happened and they had the car for approximately 2 week. They could not duplicate the problems we told them that had occurred while test driving the car so they asked for permission for their service manager to use the car to go to and from work to see if the problem occurred. They said it did not and since nothing was wrong with the car asked us to pick the car up. While using the car over the next week the problem occurred on 8/23/20 while stopped at a traffic light the car turned off message on the dash auto start stop shift to p restart engine, on 8/24/20 while driving the car it lurched forward and suddenly lost power when I pressed on the gas pedal the car did not accelerate I pulled over to the shoulder waited a few minutes and drove away,8/27/20 slowing for a traffic light the car lost power and turned off message on dash auto start stop shift to p restart engine, then while driving the rpm's went to zero I could not accelerate and then suddenly I got power back,8/29/20 same incident occurred twice while driving back to the dealership to have the car looked at again. This is very dangerous as the car has no power and stops in traffic risking being rear ended.
CategoryElectrical System, Steering, Unknown Or Other
DateAug 30, 2020
StateTN
Description
I've had my car two years and multiple things have been an issue since purchase. Regardless, my most recent concern is my hill start not available light is on and traction control light is on and will not go off. I sent my car to a dealership to determine the issue and discovered the sasm needed to be repaired. However the dealership stated that this does not become an issue unless the car has been in an accident. My car has never been in an accident now nor prior to my purchase. Car fax show no records of any damage to the physical body of the vehicle. The dealership had no other explanation as to why these lights would have been activated and I'm very concerned that it will cause further damage to my car. Again I've only had the car two years and would like to have it longer, if something can be explained about this issue.
CategoryEngine
DateAug 28, 2020
StateMI
Description
Coolant leaking into cylinders, which causes engine to start rough from cold start as coolant is in side of the cylinders as fuel is being injected in. After check engine light turned on took to dealership where they informed only course of action is replacing of long block. Car would still be drivable, but could at any point freeze up and could cause major harm to driver and nearby vehicles. Happened when the car was at between 80k and 86k miles, no help from ford as past warranty.
CategoryEngine
DateAug 28, 2020
StateCA
Description
Engine kept losing power and bogging down. Took it to ford and they said I needed a new engine because radiator coolant was getting into the cylinder heads for quite some time. No check engine lights came on or anything. Vehicle has been in the shop now for 4 days. They said they are waiting on the new engine and my vehicle "should" be fixed by next friday. *fingers crossed*. This apparently has been a known issue for quite some time, according to some forums, and lawsuits are being put into place because of this serious issue with ford escape vehicles, ranging from the year 2013 to 2019. There needs to be a recall on these engines if this is a known issue. People can get hurt from this..... Especially if no check engine light is on.
CategoryEngine
DateAug 24, 2020
StateNH
Description
On august 16, 2020, red warning lights appeared while I was driving indicating car overheating, pull over. This happened on a highway close to a split exit. I pulled over on the right side of the highway. Did not feel safe at all because of the traffic. I attempted to start the car and drive to a safer location, but the car would not start. I had to wait for a tow truck. My car was towed and the dealership indicated that I would need a new engine.
CategoryEngine
DateAug 18, 2020
StateMO
Description
Check engine light came on when starting. Took to shop, determined engine problem ford was aware of but had to take it to a ford dealer to be "officially diagnosed". Technical service bulletin was issued by ford but no recall. Told I need a new engine, 00 in a vehicle less than 3 years old. No financial assistance available from ford.
CategoryEngine
DateAug 17, 2020
StateMO
Description
Tl* the contact owns a 2017 ford escape. The contact stated that the service engine warning light illuminated while her daughter was driving. The vehicle was taken to the dealer hutcheson ford sales (308 n outer rd, saint james, mo 65559, (573) 265-7015) and an unknown sensor was replaced however, the failure recurred. The vehicle was then taken to an unknown dealer where the mechanic performed an air induction service. The check engine warning light illuminated and was taken back to the unknown dealer where the dtc codes were reset. The vehicle was then taken to an independent mechanic however, the mechanic was unable to duplicate the failure. The vehicle was then taken back to hutcheson ford where the mechanic discovered that coolant was leaking into the engine oil. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 59,000.
CategoryEngine
DateAug 16, 2020
StateNC
Description
At 68,000 miles, my check engine light came on as I was leaving my neighborhood. Took the vehicle to the ford dealership and was advised that coolant was leaking into the engine and the long block engine assembly will need to be replaced. Ids codes p0301 and p0316 - misfire in cylinder 1. I called ford customer service (800-392-3673) but they are unwilling to assist since I am past the 60,000 mile warranty. This is a known issue and there is a technical service bulletin (#19-2346) out for the issue. The vehicle was still under warranty when the technical service bulletin was issued. It's unfortunate that ford does not inform the consumer of the service bulletins. I am now faced with spending ,000+ to replace the long block engine assembly.
CategoryEngine
DateAug 07, 2020
StateTX
Description
60000 mile drive train warranty, vehicle was at 51000 miles my car was driving rough and loosing coolant with no exterior leaks took my car to the service department 6/1/2020 diagnosis: cracked engine block, engine has to be replaced not returned to me until 7/7/2020 (over 1 month later!) but when it was it had no accelerating power. Returned to dealership the same day and was given back to me the next day claiming it was a loose fitting and that all components were check and it was good- wrong I went to drive the vehicle and received an alert transmission fault service now. That was friday 7/10 after hours took it back when they opened monday 7/13 and they tried giving it back to me on 7/29 after it was ' ready' but the driver had to turn around because the service light was on again. It's now 8/7 and no car and the dealership refused my buyback request. Please help ford needs to be investigated there is an entire forum of similar issues
CategoryEngine
DateAug 06, 2020
StateVA
Description
Coolant leaked into the engine. Car will not operate. Oil is frothy/milky
CategorySteering
DateAug 05, 2020
StateMO
Description
While on the highway I got a warning steering loss pull over safely. The steering wheel was stiff. I hardly could move the wheel. It took all 200 pounds for me to pull over safely
CategoryAir Bags
DateAug 03, 2020
StateAL
Description
The suv was struck from the rear at highway speed (65 mph) by a tow truck and forced head on into the guard rail. The car is a total loss with damage to the front, rear and all corners. The airbags did not deploy. The driver was treated and released for non-life threatening injuries and continues to be treated for the same injuries
CategoryAir Bags, Vehicle Speed Control
DateJul 31, 2020
StateMI
Description
Tl* the contact owned a 2017 ford escape. The contact stated that while pressing the brake pedal, the vehicle suddenly experienced unintended acceleration causing the vehicle to crash into a parking pole. As a result, the pole detached, moved 11 millimeters and fell on top of another vehicle that was parked. During the incident the air bag did not deploy. No injuries were reported. No police report was taken. The manufacturer and local dealer were not notified of the incident. The failure mileage was 36,000.
CategorySuspension
DateJul 31, 2020
StateFL
Description
Tl* the contact owns a 2017 ford escape. The contact stated that while the vehicle was in for routine maintenance, it was discovered that the rear shock absorbers were leaking fluids and needed to be replaced. The vehicle was not yet repaired. The cause of the failure was not determined. The local dealer columbia ford located at 234 willimantic rd, columbia, ct 06237, and the manufacturer were notified of the failure however, no assistance was offered. The failure mileage was 34,000.
CategoryWheels
DateJul 23, 2020
StateME
Description
During the annual maine state vehicle inspection, the 2017 ford escape se failed due to a safety issue. The failure was in relation to bad rear lateral links left and right rear knuckle and hub assembly bushings. The vehicle was within the three-year bumper to bumper warranty but was 321 miles over the 36,000 mileage limit. When an appointment was being made for the

Who are we? We are Lemberg Law, a Consumer Law Firm

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,900 repair, I was advised by a ford service associate that the assemblies were back-ordered to at least the end of august (45 days). Seems that many others are having the same safety issues with this part.
CategoryEngine
DateJul 16, 2020
StateMI
Description
The car is deemed undrivable to the engine no loger working. The engine needs to be replaced.
CategoryElectrical System
DateJul 12, 2020
StateWI
Description
Errpr code p051b crankcase pressure sensor circuit range/preformance. At only 37000 miles warranty up 36000
CategoryEngine, Power Train
DateJul 11, 2020
StateTX
Description
At 50000 miles my check engine light started coming on, my vehicle was driving rough and jolting and I would randomly loose coolant without any exterior leak which of course then my vehicle would start to overheat so I took it in. Luckily barely being within warranty come to find out it was a defect I had a cracked engine block, so my entire engine has to be replaced. One month later I finally get my car back to find while driving it home was extremely loud had no power to accelerate which would shoot up the rpms. Ford dismissed it as a simple fix and after they returned my car in less then 1 day this was yesterday, today I go to drive it to now have an error message displaying: transmission fault service now. They of course arnt open on the weekends and luckily I wasn't stranded yet but this still means I have to wait until monday. This has all gone on within the past week and the only thing they are doing so far is giving the repair a 2 year warranty. Googling this issue unfortunately after experiencing this personally this seems to be common with these vehicles.
CategoryEngine
DateJul 08, 2020
StateOH
Description
The check engine light came on in our 2017 ford escape with 76,000 miles on it while driving on our city streets. We promptly took it into our local ford dealership to have looked at. They then informed us it needed a new engine because of coolant leaking. They said this has been a known problem with certain ford engines and was recalled in different years but not the 2017. I was told to call ford and explain the situation, which I did, only to be brushed off and told there is nothing they are going to do about it. The mechanic said if we were to keep driving it the engine would eventually just die while driving or possibly even catch fire. I believe ford has a duty to recall the engine in these other year cars because it is the same issue that was recalled in the earlier year cars. They are knowingly putting people in unsafe vehicles.
CategoryEngine, Vehicle Speed Control
DateJul 07, 2020
StateKS
Description
Tl* the contact owns a 2017 ford escape. The contact stated that while her grand-daughter was driving at an undisclosed speed, the vehicle sputtered and decelerated to 8 mph. The vehicle was taken to an independent who erased several unknown diagnostic trouble codes. The vehicle operated as designed after the codes were erased. The contact was informed that erasing the codes would not prevent the failure from recurring. Zeck ford (4501 s 4th st, leavenworth, ks 66048, (913) 727-1650) was contacted and informed of the failure. The manufacturer was made aware of the failure. The failure mileage 64,000.
CategoryEngine
DateJul 01, 2020
StateTX
Description
Check engine light turned on after starting the vehicle and traveling ~35 mph in city. Vehicle was taken to local ford dealer where it was discovered coolant was leaking into the engine. Was informed the short block needed to be replaced at minimum. This seems to be a common issue with this year/model based on other reports listed on nhtsa. *tr
CategoryEngine
DateJun 29, 2020
StateTX
Description
Check engine light appeared. Took to a ase tech who told me it looks like coolant leaked into cylinder block, instructed me to take to dealership. Dealership confirmed on 6/18 that engine needs replacement from damage. Found on ford website that software update needed for my vehicle or will cause coolant to intrude into engine bore which can lead to engine damage. Contacted ford and they will not compensate or help with any of the cost of repairs because is past warranty. Again 6/26 received a notice to update software to prevent damage but this has already happened to me. Total cost of repairs are 35 out of pocket.
CategoryEngine
DateJun 29, 2020
StateNY
Description
Tl* the contact owns a 2017 ford escape. The contact stated that the vehicle was subjected to customer satisfaction campaign number: 19b37 (power train). The vehicle was taken to ed shults ford (2258 washington st, jamestown, ny 14701) where the recall was performed. A month after the repair was performed, the check engine warning light illuminated and the engine misfire while driving various speeds. The contact also stated that a coolant leak had caused coolant to spill onto the spark plugs and also into the engine cylinder. The vehicle was taken back to the same dealer where a spark plug replaced however, the failure persisted. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 59,918.
CategoryEngine
DateJun 16, 2020
StateNC
Description
This issue occurred while parked in the driveway. Cranked the car as normal and the car started shaking and shuddering at idle, revved the engine a few times and idle became normal. After driving off the check engine light came on after about a mile of driving and for about 12hrs. Each time the car was cranked the check engine light came on, but after about a 12 hr. Period it did not come back on. Since this occurred on 06/04/20 every time the engine was cranked for the first time in the morning or after it has been parked for several hours and then cranked back up... The shuddering and shaking occurred each time, but the check engine light has not come back on. I made an appointment with the ford dealer I purchased the escape from for 10am on 06/15/2020. After an hour and a half wait the service tech informed me that the engine block (and an additional 4 pages of parts) were going to have to be replaced. He also said some of these parts are likely to be back ordered because of the high incidences of this issue/problem. He stated that one side of the engine block was cooling off faster than the other which caused the aluminum engine block to warp and it is allowing coolant to leak into the cylinder tubes that will eventually cause engine failure. With only 27,381 miles on it these repairs are covered under warranty, but I'm worried about the reliability in the future after what's basically an engine rebuild. What makes me angry is after just a little research I find that ford has known about this issue for years, but has failed to issue a recall or at the very least inform current owners that there is potentially a severe flaw in their engine design. *tr
CategoryEngine
DateJun 16, 2020
StateGA
Description
Have owned the car for a month, 65,000 miles on it. Check engine light came on when started car, had it scanned, was told cylinder 1 had a misfire. Took it to mall of georgia ford where it was purchased from may 2020, they have now said coolant leaks into the engine and they have to replace the entire engine. Will this happen with the replacement engine too? Ford should buy the car back. Owned for a month. *tr
CategoryEngine, Seat Belts
DateJun 14, 2020
StateCO
Description
Engine light consistently comes on and stays on. Took to local ford dealer. They charge us over 0 to fix it. Light still comes on all the time. At the same time we enquirer about why the seat belt will not snap back into place properly. They told us it would cost us over 0. To fix the driver side seat belt. Absolutely ridiculous for something that should be covered and a safety concern. If we are ever in an accident and the seat belt doesn't work properly, it will definitely be the fault of ford. We will never buy ford again.
CategorySteering
DateJun 11, 2020
StateWI
Description
2017 ford escape se with 24,000 miles. The electronic steering assist failed, nearly causing loss of control of the car in a parking lot. The repair cost over text="Who are we? We are Lemberg Law, a Consumer Law Firm" smalltext="Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today!  There is no charge unless we win." img="balance" color="green",100. *tr
CategoryUnknown Or Other
DateJun 05, 2020
StateNY
Description
Employee went out to start his car in the morning to go to work. He went out a few minutes later and the back window had exploded. It was cold out the night. *tr
CategoryEngine
DateJun 01, 2020
StateWI
Description
Vehicle was being driven at highway speed with sudden loss of power. Motor would stay running but no power and no warning lights to indicate problem. When taken in to service was told antifreeze leaked into no. 2 cylinder causing engine failure. Ford I was told is aware but did nothing as the vehicle was 2000 mi. Out of warranty. Vehicle was in for recall to fix this problem on january 29th while under warranty and possibly not repaired. *tr
CategoryUnknown Or Other
DateMay 28, 2020
StateSC
Description
Tl* the contact owns a 2017 ford escape. The contact stated that while driving at 45 mph, the vehicle stalled. The contact stated battery warning light and oil level warning lights were illuminated along with several other unknown warning lights. The vehicle resumed normal operation after the vehicle was turned off and restarted. The vehicle was towed to summerville ford located at 9700 dorchester rd, summerville, sc 29485, where the mechanic was unable to duplicate the failure. The vehicle had not been diagnosed nor repaired as of yet. The manufacturer was informed of failure. The failure mileage was approximately 17,769.
CategoryEngine And Engine Cooling
DateMay 21, 2020
StateVA
Description
Tl* the contact owns a 2017 ford escape. The contact stated while driving approximately 55 mph, the vehicle overheated with the check engine warning light illuminated. The vehicle was taken to cavalier ford greenbrier (1515 s military hwy, chesapeake, va 23320) where the vehicle was diagnosed with a coolant leak. The repair was still pending. The manufacturer was notified of the failure however, no assistance was provided. The failure mileage was approximately 48,000.
CategoryEngine
DateMay 20, 2020
StateIN
Description
Tl* the contact owns a 2017 ford escape. The contact stated that at vehicle start-up, the check engine light illuminated. The contact then took his vehicle to quick lane at bedford ford lincoln (10050 in-37 ste a, bedford, in 47421) where the contact was informed that the cylinder head needed to be replaced. The manufacturer was notified of the failure and informed him that they would offer to cover 35% of the replacement cost. The vehicle was not repaired. The failure mileage was 64,600.
CategoryUnknown Or Other
DateMay 19, 2020
StateMO
Description
After stopping at a stop sign the auto restart kicked in. Normally it start fine after I let go of the brake, but this time it stalled completely and lost all power. I could not turn on the blinkers. I was trying to move it out of the way but I could not even change gear to neutral and it had o power steering. We call roadside assistance but when I open the hood to check for the battery all of a sudden the power came back. I don't think it was a battery problem because I just replace my battery 2 weeks ago. The whole process took about 30 minutes before the power came back. This is the second time it does that first time it just stalled but did not lose any power. This is pretty scary stuff if it happens in the middle of the highway with no power steering especially with a family. *tr
CategoryStructure:body
DateMay 13, 2020
StateVA
Description
The paint on my lighting blue ford is peeling off near the windows. There appears to be nothing under the paint. It is peeling off in sheets. *tr
CategoryLatches/locks/linkages:doors:latch
DateMay 12, 2020
StateND
Description
Tl* the contact called on behalf of his mother who owns a 2017 ford escape. The contact stated while his mother was driving 65 mph, the contact stated that his son opened the driver's side rear door after pulling on the handle twice. The contact stated that prior to the failure the door lock was in the locked position. The contact secured the door with a rope. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not informed of failure. The failure mileage was approximately 300.
CategoryStructure:body
DateMay 09, 2020
StateCA
Description
Paint is peeling off at the perimeter of the windshield. *tr
CategorySteering
DateMay 08, 2020
StateTX
Description
While trying to make a left turn on a city street the power steering was stiffed and was barely able to make the turn. I noticed the battery light came on. Pulled into parking lot then turned the car off and back on, corrected the issue. A week later same issue occurred while driving. Happened first time on 04/26/2020 & again 05/08/2020. *tr
CategoryEngine
DateMay 05, 2020
StateWA
Description
Auto stop/start shuts down and turns car off completely at stop lights. I have to manually turn this feature off every time I start my car so that my car does not stall in intersections. When this error occurs I have to put my car in park and then restart my car and manually turn this feature off. This is dangerous and the dealership has no guidance for this other than costly repairs. This has been happening for over a year now. *tr
CategoryEngine
DateMay 05, 2020
StateWA
Description
Coolant leaking into cylinder at 44k miles on 2017. Ford opted to replace head gasket under power train warranty instead of replace engine. Now 16 months later same issue and they are recommending an 00 engine replacement outside of warranty as I repaired my car using warranty last time and that was covered for 1 year 12k miles. If I paid out of pocket it would have been covered within 2 years unlimited miles. Same exact issue present. Acknowledged that the I improvement in the new parts is drilled passages between cylinder walls vs slat openings. The dealership and ford will not honor their work. Acknowledged that other cars have t he same issue specifically the focus and the mustang. They know their parts are defective and they are not honoring this. A new engine for failed known parts is unacceptable for a 2017 vehicle with 60k miles. *tr
CategoryPower Train
DateMay 03, 2020
StateLA
Description
Would shift hard after a fresh start. Would no longer catch gear. After about 3 restarts, it was no longer drivable. Had to have towed to a garage to have transmission replaced with a new one.
CategoryTires, Tires:pressure Monitoring And Regulating Systems
DateApr 30, 2020
StateMA
Description
Tl* the contact owns a 2017 ford escape equipped with continental conti pro contact tires, tire size: 235/45/r19, dot number: a3e647lb2617. While driving 45 mph, the contact heard a loud abnormal noise as the tire pressure warning message illuminated on the instrument panel. The contact pulled over and called for road side assistance. Road side assistance arrived and replaced the tire. The contact informed quirk ford (540 southern artery, quincy, ma 02169) of the failure however, the dealer offered no assistance. The manufacturer was not notified of the failure. The tire and vehicle failure mileage was 18,000.
CategoryVehicle Speed Control
DateApr 29, 2020
StateCO
Description
Tl* the contact owns a 2017 ford escape. The contact stated that while driving at various speeds, the accelerator pedal was depressed and ceased in the depressed position. The vehicle was taken to glenwood springs ford (55 storm king rd, glenwood springs, co 81601) where the vehicle was diagnosed with a defective accelerator pedal mechanism and binding. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 74,312.
CategoryEngine, Power Train
DateApr 24, 2020
StateIL
Description
This was in the city, morning and kind of rainy day, driving at maximum 30 mph. I started my car and immediately I saw the 'check engine ' yellow light on. I called to my closest ford dealer and made an appointment for the next day. Since I had to run some errands during the day, I paid attention to the behavior of the car. At times when I started it , it stalled and when I stopped it smelled weird. So I took it next day to the dealer and they told me it was an issue with the coolant that was leaking and goes into the engine and that probably they had to change the engine. I immediately started googling it and unfortunately, I found there are thousands of cases with the same issue!, very disappointing!. My question is, if ford knowledge is a common issue during the last 2-3 years, why they haven't started a recall yet during these past years?
CategoryElectrical System, Electronic Stability Control, Engine
DateApr 23, 2020
StateOH
Description
The car will turn off when stopped (ex. At a light) and a message comes up saying "auto startstop shift to p restart engine". I do this and it restarts without issue. This has only happened a few times and at various times. Ex. Once in morning cold weather, once in afternoon in mild/warm weather. I bought car new and this has only started happening now (3 years after car was bought).
CategoryEngine
DateApr 18, 2020
StateTX
Description
Car has had issues over the past year and a half (first time happened dec 2018) where the auto start/stop feature doesn't function properly. When it goes in to auto stop it will sometimes not restart automatically. A warning will appear on the dash to turn the car off and restart. I had this fixed at the dealer in december 2018- they replaced a sensor which was apparently not covered by warranty. A year later (now march 2020) is has started to do it again. The only way to have it not happen is to turn off the ecoboost function by pressing the button each time I drive the car. This is extremely dangerous to have to restart your car when it stall as a light with people behind you. It seems as if this is an issue with many people and should be recalled to have this fixed.
CategoryEngine And Engine Cooling:exhaust System:emission Control , Fuel/propulsion System
DateApr 09, 2020
StateMA
Description
Tl* the contact owns a 2017 ford escape. The vehicle would sputter and stall the evap system was faulty the contact stated that while driving at various speeds the check engine light would illuminate and the vehicle would sputter and stall. Also after refueling the engine would not immediately start. The vehicle was taken to an independent mechanic who diagnosed that the entire evap system was faulty and needed to be replaced, including the purge solenoid, canister, and the fuel tank pressure sensor. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was offered. The local dealer was not contacted. The failure mileage was 70,000.
CategoryEngine
DateApr 07, 2020
StateMI
Description
Tl* the contact owns a 2017 ford escape. The contact stated that while driving approximately 40 mph, the vehicle stalled without warning. The vehicle was jump started by roadside assistance and driven to suburban ford of ferndale (21600 woodward ave, ferndale, mi 48220), where it was determined that the engine needed to be replaced. The contact was provided a loaner vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 14,000.
CategoryPower Train
DateApr 07, 2020
StateTN
Description
Ii took my car in for an oil change before it reached 60,000 miles. I ask them to check the transmission because it felt like it was slipping , it would go slow going up a hill sometimes and would feel like it wasn't moving when you pushed the gas pedal. The dealership said it was fine. At 74,000 miles the cars transmission just stopped moving after making a loud noise, we were on a busy interstate, but managed to make it home took it to the dealership and they said the transmission had burnt transmission fluid which meant I needed a new transmission. I have only had this vehicle 3 years. Ford is only willing to pay half the repair . No one buys a car and expects to have to pay to get the transmission repaired before the vehicle is paid for. I have 2 more years of payments . I work at a hospital in chattanooga, tennessee . I drive about 40 miles each way. I have to go to work during this covid-19 . I would expect ford to repair my vehicle at no cost being I had taken it in before .
CategoryPower Train
DateMar 27, 2020
StateFL
Description
I was driving, tried to accelerate vehicle made a strange noise and would not accelerate, would not go over 10 mph, rpm went up to 6. Pulled of the road, placed it in park, turned it off, then back on. Vehicle would not go into gear. Had to have it towed to a ford dealership, was told I need a new transmission. Waiting for estimate at this time.
CategoryEngine
DateMar 17, 2020
StateMI
Description
Started losing propulsion on take-off on february 28, 2020, car struggling to get up to speed even though engine revs high. Upon investigation by ford dealership, high pressure fuel pump near engine and camshaft needed to be replaced - 00 total bill with additional costs for towing and rental vehicle. 62,000 miles on vehicle - ford manufacturers warranty runs out at 60,000. Even after repair, vehicle is extremely sluggish on take-offs - especially 3rd and 4th gears. It feels like the car is not getting enough power to propel the vehicle even though the engine revs high.
CategoryPower Train
DateMar 17, 2020
StateNY
Description
Tl* the contact owns a 2017 ford escape. The contact stated that while driving at various speeds, the vehicle intermittently hesitated while the eco-boost engine feature was activated without warning. The vehicle was taken to gowanda ford inc. Located at (14650 us-62, gowanda, ny 14070) however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 1,400.
CategoryElectrical System
DateMar 15, 2020
StateVA
Description
Vehicle stalls and must be taken out of drive and restarted when automatic engine stop feature is engaged. This is intermittent and occurs without apparent pattern when the vehicle is stopped.
CategoryUnknown Or Other
DateMar 13, 2020
StateVA
Description
Powertrain control module is not working properly. When I stop the car turns off but it does not start again. I have been at a stoplight and my car turns off completely has to be put into park and restarted. This is so incredibly dangerous because a car could easily run into me because my car is stopped in the middle of the road. My car is now doing this every time I stop unless I turn the powertrain control module button to 'off'. Unfortunately, the default for my car is that is it on. This has been an issue for other ford escapes (https://ford. Oemdtc. Com/2673/16b31-powertrain-control-module-reprogramming-2017-ford-escape) but when I call ford they cannot do anything because my car was not made at the right factory on the right day, yet has the same issue.
CategoryEngine
DateMar 12, 2020
StateNY
Description
Tl* the contact owns a 2017 ford escape. The contact stated that the vehicle was taken to park ford of mahopac inc. Located at (276 county rd 6, mahopac, ny 10541, (845)628-8800, for a software update to prevent coolant from leaking into the engine. The contact received a customer satisfaction notice to have the vehicle taken for a secondary software update to prevent coolant leaking into the engine. The vehicle received the software update however, several days later the check engine warning light illuminated. The vehicle was taken back to the dealer who declined to repair the vehicle since the vehicle warranty had expired. The vehicle was not repaired. The manufacturer was notified of the failure but declined to provide assistance. The approximate failure was 70,500. *ln
CategoryVisibility/wiper
DateMar 12, 2020
StateTX
Description
During first week in march 2020, low windshield fluid light came on, tried to refill but will not hold fluid leaks on ground. Car only has 56000 miles, without this it makes more difficulte to see out. This unit takes up to 3. 5 hours to replace. It may not be very critical to safety but I don't expect many to be replaced at this price.
CategoryEngine
DateMar 11, 2020
StateAZ
Description
In the past two months, I have paid over

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,400 to repair the damage done by mice and rats to the wiring harness in the front bumper. The air temperature sensor was damaged and or eaten away. There was other evidence of mice in the engine compartment. While I had the damage repaired immediately, if I hadn't there would likely have been a chance for safety issues. I understand that ford and other manufacturers, in response to the environmentalists, now coat the wires in some organic substances that attract mice, rats, and other creatures. A perusal of the internet will show damage that has occurred in all parts of the country and in some cases resulted in the total ruining of the car. Ford and other manufacturers have refused responsiblility of this issues which has very serious safety risks and is certain to result in the loss of life.
CategoryEngine, Power Train
DateMar 10, 2020
StateNC
Description
Tl* the contact owns a 2017 ford escape. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and the vehicle decelerated very quickly. The contact stated that the rpm revved up while the vehicle decelerated. The contact stated that the service transmission warning light was illuminated. The vehicle was towed to asheboro ford located at (1602 e dixie dr, asheboro, nc 27203), to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 108,000.
CategoryElectrical System
DateMar 06, 2020
StateNJ
Description
My car has had an issue twice involving squirrels/rodents chewing through wires and has cost quite a bit of money. Even when the car was under warranty the dealer stated this issue is not covered. I have seen many instances of this happening to others on the internet and the dealer also says it has been happening quite often. I have read that the wiring covering has been changed from petroleum based to soy based for environmental reasons and rodents love to eat the soy based wiring. My family has had many cars parked in the driveway over the years and this being the newest car is the only one that has had this problem. I would think that car manufacturers being aware of this issue would have come up with a solution by now such as spraying the wires with something that tastes bad to the rodents or coming up with another environmentally friendly solution to avoid this issue and expense to the consumer.
CategoryEngine
DateMar 03, 2020
StateNJ
Description
Tl* the contact owns a 2017 ford escape. The contact stated that the check engine and engine over heating warning lights illuminated. The contact took the vehile to liccardi ford inc located at (1615 us-22, watchung, nj 07069) to be diagnosed. The contact was informed that a coolant intrusion caused the defect. The contact was informed that a new short block was needed to repair the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,000.
CategoryEngine
DateFeb 28, 2020
StateGA
Description
Apparently there have been multiple complaints filed with the nhtsa regarding issues with the auto stop/start functions of 2017 ford escapes. This happened to my wife today at about 35000 miles, and the car was serviced and according to the local dealership's parts and labor department, perfectly fine. This issue appears to be that it's possible for the car to cut off as it normally would at a complete stop, but it won't auto start - instead displaying a message about putting the car into park and restarting the engine manually. Given the amount of complaints I've found with just a cursory glance into the spread of the issue, has ford formally acknowledged that there is an issue with this feature in 2017 ford escapes? Is there a documented procedure for their service departments to follow to correct these issues? If not, why? Some of the other nhtsa ids related to this: 11300434, 11297934, 11292126, 11291536, 11290647, 11290086, and 11288766
CategoryEngine
DateFeb 27, 2020
StateNC
Description
Vehicle engine, at random times and multiple times, completely shuts off when stopped at a stoplight when in eco mode. When this happens a message is displayed on the instrument panel to put the car into park and restart the car manually. This is a dangerous, known issue. Cars begin moving when the light turns green as we are forced to restart our car. This is an accident waiting to happen.
CategoryElectrical System, Power Train
DateFeb 26, 2020
StateTN
Description
Everytime auto start stop is initiated and I release the brake my vehicle shuts down with the notification "shift to p and restart engine." this has happened numerous occasions. It happened in traffic and nearly caused a wreck. The person saw I released the brake and expected me to but I'm stalled because of this. I'm tired of having to to manually turn auto start stop off. There are 1000s with this issue and a recall needs to be made. I bought the vehicle from carmax sept 2019. When I bought the vehicle the bump to bumper warranty had already expired.
CategoryElectrical System, Engine
DateFeb 25, 2020
StateKS
Description
When stopped at a red light or stop sign or any other reason, my escape will shut off and the display will show "auto startstop shift to p restart engine". The auto startstop light is orange instead of green when this occurs. It is not every time, but is is occurring more frequently. The transmission will still be in drive when this occurs.
CategoryEngine
DateFeb 25, 2020
StateMN
Description
Tl* the contact owns a 2017 ford escape. The contact stated that while stopped and attempting to resume driving, the accelerator pedal was depressed however, the vehicle stalled. The contact stated that a message displayed to restart the vehicle. The vehicle was not taken to be diagnosed nor repaired. Neither the dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 17,400.
CategoryAir Bags
DateFeb 19, 2020
StateSC
Description
My car went to an accident last february 14,2017 and my airbags failed to deploy. I was running on a speed of 40-45 mph and hit another car and my car spin 360 degrees then another car hit my car and made my car stop from spinning. Despite the impact, my airbags failed to deploy.
CategoryEngine
DateFeb 19, 2020
StateSC
Description
Tl* the contact owns a 2017 ford escape. The contact stated that on several occasions the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the spark plug on cylinder number (3) three needed to be replaced. The contact stated that the spark plug was replaced twice however, the failure recurred. Neither the manufacturer nor the dealer were contacted or notified of the failure. The approximate failure mileage was 72,000.
CategoryEngine, Power Train
DateFeb 13, 2020
StateTX
Description
The car randomly completely turns off while stopped at red lights or in traffic (when auto start-stop is activated), with a message on that dashboard to "shift the vehicle into park and restart the engine". At this point, it is necessary to shift the car into park and restart the engine before being able to proceed.
CategoryUnknown Or Other
DateFeb 09, 2020
StateNY
Description
When idling at a stop light car will shut down and you must put the car in park and restart the engine. This is the third time this has happened over the past month. No codes of warning lights come on.
CategoryEngine, Power Train
DateFeb 05, 2020
StateNY
Description
Seal in between the intercooler for the turbo so that coolent mixes with the engine oil which causes the engine to fail prematurely and ford will not cover the repair. The car must be recalled because of the defect. Www. Badproductslaw. Com is making a class action and people should contact them.
CategoryFuel/propulsion System
DateFeb 05, 2020
StateFL
Description
Vehicle has been making loud noises from the fuel tank when driving at slower speeds (20 and under) and when coming to a stop. The rpm goes very low, almost stalling out. Purge valve and canister need to be replaced and are not covered under warranty. The ford fusion has had a recall on this same exact issue, and my vehicle falls within the years recalled. This seems to be a common problem when speaking with others whose vehicle is around the same year. This is not safe as I had my vehicle in the shop for 3 days and the problem was not able to be located until I was able to capture a video.
CategoryEngine
DateFeb 03, 2020
StateCT
Description
On multiple occasions, the car randomly completely turns off while stopped at red lights or in traffic, with a message on that dashboard to "shift the vehicle into park and restart the engine". At this point, it is necessary to shift the car into park and restart the engine before being able to proceed.
CategoryEngine
DateFeb 03, 2020
StatePA
Description
Vehicle has auto shutdown at traffic lights, stop signs. Sometimes stalls then and needs restarted. Only advisory when it happens is on dashboard display. Has happened over a dozen times to me within 40. 000 miles. Last time below
CategoryAir Bags
DateJan 27, 2020
StateIN
Description
Tl* the contact owns a 2017 ford escape. The contact stated that another vehicle pulled right in front of the contact's vehicle. The collision occurred on the front passenger side of the vehicle. None of the air bags deployed even though there was a pop sound. The vehicle speed was 50 mph and there were no injuries. A police report was filed. Both vehicle's were towed away. The damage was severe to the front part of the vehicle. The contact think's the engine was severely damaged. The vehicle wreckage was towed back to the contact's house and the insurance company had not yet determined if it would be declared totaled. The dealer or manufacturer had not yet been contacted. The failure mileage was 81,000. The vin was not available.
CategoryUnknown Or Other
DateJan 27, 2020
StateWV
Description
Torque converter failed resulting in a replacement at 87,000 miles. This was initially misdiagnosed with a computer upgrade, however a second diagnostic test proved that the torque converter had failed and was misfiring at a higher rate than requested. The technician rode with me while I drove and the vehicle's engine would flutter at around 1500 rpms while maintaining constant speed. It would also shimmy the vehicle. It showed on the computer while I was driving that there was a misfire, the computer would request a 4 and was getting a 40 on the specs. There was no check engine light at the time of the diagnosis.
CategoryPower Train
DateJan 26, 2020
StateTN
Description
At approximately 61,800 miles the transmission completely failed and had to be either replaced or rebuilt. While driving, the car started seizing up and slowing down. The transmission failure light came on.
CategoryElectrical System, Engine, Power Train
DateJan 22, 2020
StateCT
Description
My 2017 ford escape is creating an extremely dangerous safety issue/situation with the auto stop/start function. When stopped in traffic-at a stoplight, at a stop sign, in the road waiting to turn left-the engine turns off and a message is displayed to "shift the vehicle into park and restart the engine". I have almost had other cars hit the back of my escape because of this. It's very scary when this happens and takes time to shift to park and restart the engine with an impatient diver behind me. I have read numerous other complaints on this same issue on your website. Some of the nhtsa id #'s 11300434, 11297934, 11292126, 11291536, 11290647, 11290086, and 11288766. There are other complaints as well. Please, before someone is injured or killed issue a recall for this problem. I don't have the exact date this first occurred, but it has happened multiple times since october 2019. Also per nhtsa 10160883 and ford communication no. Ssm 47492 from february 2018 this is an issue that has been a known issue for at least 2 years now. "some 2017 escape vehicles built on or before 02-feb-2017 may exhibit a no restart concern after an auto stop/start event. Upon attempting to restart, the instrument panel may display a message instructing the customer to shift to park and start the vehicle manually. To correct this condition, reprogram the body control module (bcm) using the latest software level of the appropriate ford diagnostic scan tool. For claiming, use causal part 14a068 and applicable labor operations in section 10 of the service labor time standards (slts) manual. If the bcm software is currently at the latest level available, refer to workshop manual (wsm), section 303-06a and/or powertrain control/emissions diagnosis (pc/ed) manual for an auto stop/start diagnostic trouble code (dtc) or gsb0000153 for auto stop/start system information and diagnostics."
CategoryService Brakes
DateJan 21, 2020
StateNY
Description
Brakes pedal is very hard to press. Need to press extremely hard on the brakes pedal to stop the vehicle
CategoryElectrical System, Power Train
DateJan 20, 2020
StateMD
Description
My 2017 ford escape is exhibiting the problem described below and apparently known to ford on or about february 2018. This is a dangerous situation that may occur when the car is stopped at a traffic signal or paused in an intersection waiting to make a left turn, or paused waiting to merge onto a highway. Although ford was aware of this problem (via the bulletins shown) while the car was still under 36 month warranty, no mention was made of it. Now that the car is exhibiting the dangerous behavior, ford will not honor the 36 bumper to bumper or 60 month power train warranty to correct. Quoted cost to repair could vary from 0 to several hundred more according to ford service dept. This should be a recall item since it reflects a known manufacturing flaw. Per nhtsa 10160883 and ford communication no. Ssm 47972: "some 2017 escape vehicles built on or before 02-feb-2017 may exhibit a no restart concern after an auto stop/start event. Upon attempting to restart, the instrument panel may display a message instructing the customer to shift to park and start the vehicle manually. To correct this condition, reprogram the body control module (bcm) using the latest software level of the appropriate ford diagnostic scan tool. For claiming, use causal part 14a068 and applicable labor operations in section 10 of the service labor time standards (slts) manual. If the bcm software is currently at the latest level available, refer to workshop manual (wsm), section 303-06a and/or powertrain control/emissions diagnosis (pc/ed) manual for an auto stop/start diagnostic trouble code (dtc) or gsb0000153 for auto stop/start system information and diagnostics."
CategoryEngine
DateJan 08, 2020
StateGA
Description
On two occasions in the past month, the auto start/stop function has engaged while stopped at a traffic light and I've gotten the message: auto startstop shift to p restart engine.
CategoryVehicle Speed Control
DateDec 31, 2019
StatePA
Description
Tl* the contact owns a 2017 ford escape. While attempting to accelerate from a stop, the vehicle did not respond and then suddenly surged forward. The contact stated that the failure occurred ever since the vehicle was purchased in 2016. The vehicle was taken to barber ford of hazleton (1112 n church st, hazleton, pa 18202) at least six times, but they were not able to replicate the failure. The manufacturer was notified of the failure and provided case number: cas 24051505. The vehicle was not repaired. The approximate failure mileage was 14,642.
CategoryEngine
DateDec 30, 2019
StateWV
Description
While sitting at lights the engine will completely shut off. An alert comes on stating to put in park and restart engine. This has happened multiple times in the past couple of weeks.
CategoryPower Train, Vehicle Speed Control
DateDec 30, 2019
StateAR
Description
Tl* the contact owns a 2017 ford escape. While attempting to accelerate from a stop, the vehicle sometimes failed to accelerate. Also, when attempting to shift into third gear at approximately 50 mph, the vehicle failed to accelerate. The vehicle also made a jerking sensation suddenly and accelerated without warning. The vehicle was not diagnosed or repaired. The manufacturer and dealer were not made aware of the failures. The approximate failure mileage was 54,536. The vin was invalid.
CategoryEngine, Power Train
DateDec 29, 2019
StateIL
Description
In the 3 years that we had the vehicle, the engine has had to be replaced twice due to coolant leaking into the combustion chamber because of a poorly designed head gasket. The most recent repair had an updated gasket, but only 3 months after it was replaced the transmission had a parts failure that caused a warning light. Shortly after the warning light, the car stopped in the middle of a major intersection and required a tow to the dealership for further repair. My husband was in the vehicle with my son at the time and thankfully was able to shift the car in neutral and get to a side street before an accident occurred.
CategoryEngine
DateDec 27, 2019
StateIN
Description
The auto start/stop doesn't work all of the time on my 2017 ford escape se. On multiple occasions my engine turns off when I'm at traffic signals, stop signs, roundabouts, turning right, and in stop and go traffic. A message is displayed to shift the vehicle into park and restart the engine. This is an extremely dangerous situation! I have almost been in several accidents due to this malfunction. I'm now anxious every single time I'm driving. I feel unsafe on a daily basis and it's frustrating that ford is not doing anything about it. Please issue a recall before I'm actually in an accident.
CategoryEngine
DateDec 21, 2019
StateNY
Description
Vehicle is stalling while engine shutoff is engaged intermittently at red lights! This happen to me twice while christmas shopping today and once last week!! I had to put the vehicle into park and restart it. Very dangerous drivers behind me were very impatient !!
CategoryElectrical System, Engine
DateDec 19, 2019
StateNC
Description
Multiple times the escape as been stopped at a light and the auto restart does not work. A message is displayed to shift the vehicle to park and start the vehicle manually. Very dangerous at an intersection when cars behind are moving.
CategoryEngine
DateDec 16, 2019
StateFL
Description
Owner of 2017 ford escape and ongoing issues with high temperature engine indicator - low coolant level. Bought car new feb 2018 and within one year and 8030 miles the car required service for this issue in april 2019. Repairs made to water pump and coolant bypass hose assembly. Now again in dec 2019 with 14,444 miles, I have the same issue with coolant level below the minimum mark and high temp engine on dash gauge. Added coolant myself and schedule service for dec 16 2019. The reservoir cap was fitted tightly and there was no indication of a leak when checking the floor of garage or anywhere under the hood. Obviously, there is a problem since the coolant is leaking out and causing high temp of engine which is not normal vehicle operating conditions for a vehicle with 14,444 miles to have this same issue recurring. Recap: 02/23/2019 miles 7009 serviced for vehicle checkup, oil change, tire rotation and multi-point inspection. 04/13/2019 miles 8030 serviced for high temp. Engine indicator and coolant level below minimum mark 12/16/2019 miles 14,444 high temp. Engine indicator and observed coolant level is below minimum mark on coolant reservoir. 12/17/2019 car is schedule for appt to inspect issue with coolant leaking
CategoryEngine
DateDec 13, 2019
StateVA
Description
Over a two week period, when I would start the vehicle in the morning, sometimes it ran rough. Revving the gas pedal a couple of times resolved this. On december 11 while driving to richmond, virginia, the service engine soon light came on. I am close to time for an oil change and when I returned home december 12, I scheduled a service appointment for this morning, december 13. I was told that the rough idling, engine light, low coolant, and diagnostic codes all point toward the need to replace the long block engine, which is ,000. My car is paid off, only recently, and it has 74,000 miles. It has only ever been serviced at ford dealerships. It is my understanding that this is a known problem. I have called ford and it has been escalated. If this is a known problem, why is it not a recall? This certainly could pose a safety issue.
CategoryEngine
DateDec 12, 2019
StateNY
Description
Auto stop start feature. When stopped engine shuts off but doesn't restart after releasing the brake. Message appears "put car in park to restart." first time it happened leaving a parking lot. 2nd time it happened in traffic on highway at a signal.
CategoryEngine
DateDec 10, 2019
StateCA
Description
My vehichle had been making a noise and started letting out a gray smoke from te exhaust. I took it into the dealership and they said it was leaking "oil" into the motor and I needed a new engine. That they did not know where the problem was coming from therefore ford approved a new engine replacement sice I am still under warranty ( 31,000 miles). Even if a new engine is replaced. The fact that they do not know where the vehicle is leaking oil from still does not rule out that this problem can happen again and when. Also every time I come to a stop my car turns off and does not turn back on when I release the brake. When is ford going to finally say recall these vehicles???? I have young children I drive every single day.. My children's safety in on the line here. Do ford ceo's realize that? Do ford ceo's have children? Grandchildren? Maybe their children/grandchildren should ride in these faulty vehicles and be put at risk and then maybe they will re think their decision of recalling !!!!!!!!
CategoryElectrical System, Fuel/propulsion System, Power Train
DateDec 09, 2019
StateOR
Description
Tl* the contact owns a 2017 ford escape. On three separate occasions, while at a stop light/sign, the eco boost system malfunctioned and the engine erroneously shut off. During the failure, the message "put the vehicle in park and restart the vehicle with the ignition key" was displayed. The cause of the failure was not determined. Skyline ford (2510 commercial st. Se, salem, or) was notified of the failure. The manufacturer was not notified. The failure mileage was 26,000.
CategoryWheels
DateDec 07, 2019
StatePA
Description
12/6/19 vehicle has a tire go flat on the road. Using the factory wrench to remove the lug nuts discovered the factory wrench does not fit the lug nuts two road service people later car has to be towed for a flat. To lucas ford burlington nj. Service writer advisor discuss the issue and informed me that the lug nuts swell up and you unable to remove them this is a huge issue with ford and they are blowing this under the rug. They have informed me that this a maint issue . Not exactly this is product issue and a concern that needs to addressed asap. Lug nuts are not suppose to swell up from water, to the point you are unable to remove the lug nuts. Two road services people and one wrecker later the vehicle was towed to the dealer for which they are cutting off the lug nuts
CategoryEngine
DateDec 06, 2019
StateVA
Description
Had 2017 ford escape for just over a year. 30,000 miles on it when cel came on then went back off only to come back on again blinking. Dealership says antifreeze is leaking into oil causing engine failure. Engine has to be replaced.
CategoryElectrical System, Engine, Fuel/propulsion System
DateDec 04, 2019
StateMA
Description
I've had multiple problems with this vehicle. 1st problem is when I came to a stop at the set of stop lights in gloucester ma. The engine shut off. At that point I have to restart the car. It has happened on multiple occasions. It didn't happen at the dealership so was told it would have to happen when the had the car. 2nd problem, the engine light came on. The dealership said it just needed to be reset, 2 weeks later the engine light returned. Brought to dealership this time the dealership said the engine needed to be replaced due to coolant that was getting into the motor. I looked up problems with the 2017 ford escape and there were a lot of complaints about the engines needing to be replaced because of coolant getting into the motor or basically the head gasket had failed and is a known problem with the motor. They had my car for 4 weeks and had to pick up a rental car. I had to call the dealership to see if my car was finished. Because they never called. When I called I found out the car would be done in 2 days. When I received the car back it wasn't running the same as when I purchased it, plus it now pulls to the right while driving. 3rd, the clock in vehicle keeps changing time. Asked the dealership if there was a problem with the computer. They said no. 12/4/2019 2 weeks after getting car back, now it won't start and is dead in my driveway .
CategoryPower Train
DateDec 04, 2019
StateID
Description
The auto stop/start feature completely shuts the engine off when waiting at signal lights or other situations when stopping while the vehicle is in drive. There are alert chimes and a message to shift into park and restart vehicle appears on instrument panel. The problem started approx. October 9, 2019 and the vehicle was taken to the dealership october 17, 2019. Was told it was a faulty crank shaft sensor. The sensor was replaced along with a wiring harness. November 25th the car started having the same issues with shutting off when at signal lights. Called for an appointment the next day and was scheduled to bring the car in december 3, 2019. At this point, the dealership has had the car for 2 days and are saying they can't find an issue. Other people are experiencing the same issue and ford is aware of the problem, but not fixing it. Documentation is attached showing repairs and an online post showing that ford is aware of the problem and instructing mechanics not to attempt to fix until engineers find a solution. That was 10 months ago.
CategoryElectrical System, Electronic Stability Control, Fuel/propulsion System
DateDec 03, 2019
StateCA
Description
When I am at a stop light. The car will turn off, it is very dangerous. I have to restart the car. I almost have been in many accidents. I don't understand why there hasn't been a recall for this car. I see online that everyone is having this prroblem.
CategoryEngine, Power Train
DateDec 03, 2019
StateFL
Description
2017 ford escape se cel came on. Had autozone put it on the computer and it gave a code po301. Cel went out on 2 mile drive home. A few days passed cel came on again and went off again. Called dealership but light was out, they said code may not have been stored. Made an appointment after the 3rd cel on and then off. Mechanic called approx. 1 hr later and told me a new engine was needed because coolant leaked into the engine at a cost of 00. This vehicle had turbo booster repaired/replaced twice after I complained about the total lack of acceleration and explaining that I felt I was going to die in this car when trying to merge into highway traffic. The first time they said it was fine and I would have to get used to this engine. I insisted that they test drive with me, they agreed that there was a problem. After the first repair, the same lack of acceleration occurred again. Again they replaced the turbo boost. This engine is unsafe and defective. This engine needs to be recalled. Ford needs to take responsibility for these failures. Vehicle has 70000 miles and ford says there is nothing they can do, I am responsible to put a new engine into this vehicle.
CategoryAir Bags, Electronic Stability Control
DateDec 02, 2019
StateTX
Description
Air bag and stability control light on. Dealership found restraint control module short circuit. This is the same issue report back in 2014 campaign #14v597000. Seems issue was not addressed correctly.
CategoryFuel/propulsion System, Power Train
DateNov 28, 2019
StateMD
Description
The next day after purchase september 2018, I noticed a slight slippage to the transmission and took the car back because the warning lights were on and the car would proceed to move at a low speed. I was told the vehicles fluids needed to be changed. The next day the issue persisted, I returned to the dealership again and was told the brakes needed to be replaced. On both occasions the monster dealership handled this. The issue with feeling the transmission jerk continued. May 2019 the transmission failure appeared (codes listed below) it was serviced by a&b transmission. Withing 48 hours the issue returned. It appears as though the transmission overheats after driving short distances. After several attempts from may-july the issue could not be fixed and continues as of today. The delay in reporting is that I had no idea this was here, please advise I would like to resolve this. Code p0741-00 torque converter clutch solenoid circuit performance/ stuck off - current dtc - warning lamp on. Code p1744-00 torque converter clutch solenoid circuit performance/ stuck off - current dtc - warning lamp on. P1450-00 unable to bleed up fuel tank vaccum - -pending dtc - warninglamp on.
CategoryElectrical System, Equipment:electrical:infotainment
DateNov 20, 2019
StateCA
Description
The info display bulb fault message, towing messages, cross traffic messages, etc. All are not working. The info center is not working and beeps every time it gives you a message which is about every 30 seconds. This problem seems to occur when the vehicle has come into contact with water - either rain or after washing it.
CategoryElectrical System
DateNov 20, 2019
StateCA
Description
The auto stop start completely turns off when in stop/go traffic, red lights or turning right slowly which means it has to be started to run. This is not a safe feeling especially in san diego, ca where there is so much traffic.
CategoryEngine
DateNov 18, 2019
StateNY
Description
We have been having issues with our 2017 escape titanium with the 1. 5l turbo engine since we bought it. Under hard acceleration, such as while passing, or entering a freeway, the car shudders, has no power, and the check engine light blinks. We brought it in to the dealership twice for this but they were not able to duplicate the problem, and couldn't bring up a code for the problem. Our car has been burning oil and one time the high engine temp warning came on and we were low on coolant. We have kept up on all routine maintenance for the vehicle throughout our ownership of it. It gets driven a lot and has 78000 miles on it. Recently our check engine light came on and our engine would shudder at idle. We took it to the dealership only to have them tell us that the head gasket was going, they couldn't remove one of the spark plugs, and we need a new engine. Of course, now that it's out of warranty, a mechanic tells us what is wrong with our vehicle. We suspect that this has been the problem with our vehicle all along. A defective ford engine that many owners are having issues with. Based on what others have said on this forum we are expecting to get zero resolution from ford even though, with the number of complaints about this engine, they are sure to know there is a problem with it.
CategoryEngine
DateNov 16, 2019
StateNC
Description
While driving the cel came on. We took the car to the dealership they replaced the crankcase pressure sensor which was covered under the powertrain warranty. They then informed us that the active grill shutter was broken and needed to be replaced. This is an internal plastic shutter in front of the radiator. The service advisor said that ford was aware of these shutters easily being damaged and has corrected the issue going forward but this is not covered under warranty. I contacted ford corporate customer relations and was informed that since no recall had been issued it was up to the dealership to determine if the item was warrantied. They brushed me off and wished me luck. Dealership quoted 90 for replacement that is my responsibility.
CategoryElectrical System
DateNov 15, 2019
StateCA
Description
Tl* the contact owns a 2017 ford escape. While driving 40 mph, the vehicle began to lose power and the battery warning indicator illuminated. The contact was able to park at a nearby parking lot. When the contact returned to the vehicle, she was unable to start the ignition. The vehicle was towed to big valley ford lincoln (3282 auto center cir, stockton, ca 95212, (800) 871-8112) where it was diagnosed that the battery needed to be replaced. The vehicle was repaired, but the failure recurred on november 6, 2019. The vehicle was towed back to the dealer where it was diagnosed with needing the body control module replaced. The vehicle was repaired, but the failure recurred two days later. The vehicle was not repaired again. The manufacturer was not notified. The failure mileage was 34,816.
CategoryEngine
DateNov 13, 2019
StateCO
Description
2017 escape 1. 5l ecoboost awd. Engine loss of power on highway with cel illuminated. Engine resumed after pulling over, but running rough. Cel was p0302, cylinder 2 misfire. Replaced plugs and swapped coils, cylinder 2 was bad, did not fix misfire. Took to dealer and was informed that cyl 2 had complete loss of compression and head needed replaced. Was informed that this was a very common issue and they have had to do this dozens of times on 1. 5l ecoboosts (fusions and escapes spanning 2014-2019). Head was on national backorder, so dealer appealed to have long block replaced to avoid long wait times. Long block replaced under warranty. I was lucky as my vehicle was barely in warranty (50,200). This is a well-documented issue on the nhtsa site, on internet forms and among the ford repair community. There are hundreds of 1. 5l ecoboosts sitting on dealer lots waiting for new engines. There are also hundreds of owners that are getting stuck with 3k-10k repair bills because they are out of warranty, average escape owner can't afford that on a relatively new vehicle. Ford needs to provide extended replacement for this issue. Attached related nhtsa ssms.
CategoryEngine, Unknown Or Other
DateOct 31, 2019
StateTX
Description
My car is equipped with auto/start stop system. It has been malfunctioning during auto stop at red lights & in traffic while driving. When it shuts down at a traffic red light or in stopped traffic, a message displays to driver when stopped to shift to park and restart engine. This requires taking your foot off the brake and then stepping back on the brake to start the car running again to be able to go. Other drivers will honk at you to go when you cannot continue to drive until you get the vehicle back running after doing what the message states.
CategoryEngine
DateOct 29, 2019
StateMI
Description
We took our 2017 ford escape in for a tune up after the check engine light came on. The service department called and said that there was a coolant leak, and the coolant had gotten into our engine and ruined it, and we now need to replace the engine. They said that there is currently a service bulletin out about a lot of other ford escapes having this same issue, but there is no recall yet, so we are left to pay for the new engine.
CategorySeats
DateOct 23, 2019
StateMI
Description
Tl* the contact owns a 2017 ford escape. The contact stated that the rear passenger seat failed to close due to molding still in the clasp. There were no warning indicators illuminated. The vehicle was taken to crest ford (26333 van dyke ave, center line, mi 48015, (888) 614-2160), but was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 110,000. *tp
CategoryUnknown Or Other
DateOct 21, 2019
StateVA
Description
There are water stains on the top of both the driver and passenger side panels. When it rains, the panels become saturated. I noticed the saturation with the vehicle in motion. There are older water stains on the panels so it could have also happened when the car was stationary.
CategoryElectrical System
DateOct 19, 2019
StateOH
Description
I will be driving down the road and my lights will flicker and radio will cut out for a second. I have tried driving on city roads highways it still does the same thing.
CategoryEngine
DateOct 17, 2019
StateCA
Description
Tl* the contact owns a 2017 ford escape. While driving 30 mph, a warning indicator signaled that the engine was overheating. The contact pulled the vehicle off the road and was unable to resume driving. The vehicle was towed to salinas valley ford lincoln (1100 auto center cir, salinas, ca 93907, 831-444-4444) where it was diagnosed and a sensor was replaced. The following day, as the contact's husband was driving 30 mph, the check engine warning indicator illuminated. The contact took the vehicle back to the dealer where it was determined that coolant was leaking and caused the pipes to smoke. The dealer gave the contact an estimate of text="Who are we? We are Lemberg Law, a Consumer Law Firm" smalltext="Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today!  There is no charge unless we win." img="balance" color="green",900 to inspect the vehicle and asses the damage. The manufacturer was notified of the failure and the contact was informed that there were no open recalls on the vehicle. The vehicle had not been repaired. The failure mileage was approximately 60,000.
CategoryEngine
DateOct 10, 2019
StateNC
Description
Tl* the contact owns a 2017 ford escape. While attempting to start the vehicle, a rattling noise started and the check engine warning indicator illuminated. White smoke coming out of tail pipe. The contact stated that the failure had been occurring intermittently for approximately one month. The vehicle was driven to green ford of greensboro (3800 wendover ave, greensboro, nc) where it was determined that a new engine was needed. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 62,000. *jb
CategoryEngine
DateOct 09, 2019
StateCA
Description
At 26790 miles the head gasket failed leading to overheating, noticed when driving on the freeway needing to leave the road to let the car cool down and adding 1/2 gallon of antifreeze
CategoryEngine
DateOct 06, 2019
StateFL
Description
When the vehicle is stopped, the auto start stop feature automatically shuts engine off. It should restart when you release the brake. Several times the vehicle has failed to start when brake is released. A message appears on the screen stating that you must shift the vehicle into park, depress brake and restart the vehicle. This is extremely dangerous due to the fact that you are likely at a intersection which the light has turned green and your vehicle must be restarted.
CategoryEngine
DateOct 04, 2019
StatePA
Description
2017 ford escape with 29,918 miles bought brand new. Engine lost power going up hill while passing a car in fast lane, barely made it safely off the road, engine light came on. Taken to dealer, found nothing. Then vehicle started to have rough idle every day, not running smoothly, almost stalling, engine light comes on then after a day or two goes off. Taken to dealer, they could not find a code on computer of why light came on. Asked them if it was safe to drive, was worried about breaking down, they said yes, safe to drive. Engine light came on again, took it to dealer while light was on, they checked and said needs new engine because of antifreeze going into oil. Told me they had 3 or 4 others with same problem waiting at garage to be fixed due to parts issue and the process dealer has to go through with ford. Told me to drop it off and it would be at least 3 weeks until I get it back, is under warranty. A 2 year old suv having to have the engine replaced because of a manufacturer's defect is unacceptable. Ford should offer a buy back especially because ford also had this problem in earlier models of escapes. If this is happening to more and more of the escapes, why isn't ford letting their customers know before their cars break down putting them in a potentially dangerous situation?
CategoryElectrical System
DateOct 01, 2019
StateAK
Description
This vehicle is equipped with auto stop/start technology. On several occasions the vehicle has failed to restart after the engine has auto stopped when the vehicle has been stopped for a red light. So the vehicle is stationary. The traffic light turns green, your brake lights come off but your vehicle doesn't auto re-start. You quickly put it in park press on the brake again and manually start the vehicle, all the time praying that the vehicle behind you doesn't crash in to your rear end...
CategoryElectrical System
DateSep 30, 2019
StateAR
Description
Car over heated due to faulty part resulted in the engine suffering ' catastrophic damage'' in under 80k miles. Dealership had vehicle for three months. Less than a year later the vehicle has suddenly started dying and losing power while driving as well as at stops and displays a light that states 'auto start stop. Manual restart needed'. This car is going to get someone killed. It has stopped on the interstate , city streets, and in my driveway.
CategorySteering
DateSep 27, 2019
StateWI
Description
I was driving to work this am and a sensor light came on:steering:electric power assist system. Seconds after the light came on, I felt my steering wheel lose power and when I had to turn I came close to steering into the other lane while turning right at the stoplight on a city street. I had to turn two more times to get to my destination. When I parked the car I turned the engine off and restarted the vehicle. The power was back on on the steering wheel. I have not tried driving the vehicle as I am at work. Very frightening experience. I am not able to see a mechanic at the ford dealership until monday and am nervous to drive the car until then.
CategoryEngine, Fuel System, Gasoline:delivery:fuel Pump
DateSep 19, 2019
StateTX
Description
Tl* the contact owns a 2017 ford escape. While the vehicle was stopped at a red light, the accelerator pedal was depressed, but the vehicle stalled. The vehicle was restarted and was able to function normally. While making a left turn, the vehicle stalled again. The contact mentioned that the auto start function was reset and the vehicle was able to function normally; however, the check engine indicator illuminated. The vehicle was taken to an independent mechanic where the contact was informed that the fuel pump control module lost communication. The vehicle was taken to five star ford dallas (8900 w president george bush hwy, dallas, tx 75252, (972) 985-3600) to be diagnosed, but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 25,500. *tr*jb
CategoryElectrical System, Engine, Unknown Or Other
DateSep 16, 2019
StatePA
Description
Check engine light came on, and codes indicate misfire. I have had the car back at the dealership 3 times now, and as of 9/10/19, it is waiting for a new long block. They said to expect as least 3 more after they had it for a full week. After reading about this issue, and having new coils installed, and spark plugs, it is my thought the coolant leaking into the cylinder is the issue. I will call on monday to see about getting a new car, this has been a complete headache since the light came on 2 weeks after taking ownership in july. Each time light goes on, it is usually right after starting car, it drives fine but may idle ruggedly for a bit. One time, the light came on but turned off before I called dealership, then it came back on again, and I brought it right back to the shop. I am wondering at one point this car would be considered a loss since the dealership gives me a rental every time it is in the shop.
CategoryElectrical System
DateSep 10, 2019
StateCA
Description
When braking with auto stop/start turned on, the car stalls and a notice pops up on the info screen saying to put the care in park and restart. It happens at least once a week and today it happened 4 times as I drove home on a busy street which required me to stop at lights. I have a picture if the info screen when it happens. The ford dealer does not seem to be familiar with this problem and I just had my car serviced two weeks ago with no problems detected. Very scary and dangerous since this happens in traffic situations when people behind me arent expecting me to have to restart my car in the stop and go flow.
CategoryElectrical System, Engine
DateSep 06, 2019
StateCA
Description
Purchased the 2017 ford escape from hertz car sales feb 2019. It was under 50,000 miles at the time. Mileage now is around 58,000. The first few months did not have a problem, then going into summer, the car would occasionally have a rough idling start. Mind you at the time, my husband and I used it mainly to commute to work(20mins to get to work) and back with the grocery trips to the store occasionally. I'd say starting june around that month when the engine was started, sometimes a rough idling would happen and then the check engine light would come on too. The ac stopped working around this time frame and still does not work as of 9/5. It will not blow out cold ac but just regular temp air. In august we visited my husband's parents down in socal, and got it checked out by an autozone technician and a local mechanic on separate visits. Autozone concluded it was cylinder misfire. Local mechanic concluded it was the codes that needed reprogramming because when they scanned it, different codes would pop up and that was causing the ac to shut off. To this day still when the car is turned on, the check engine light would pop up and stay on for days at a time. Other days, it would be off. Today 9/5 there is no rough idling. Going to my ford appt 9/6/19 to get it checked out. A ford representative called my husband today confirming the appt and recommended us to trade in our vehicle. I read other complaints on this website before writing this complaint, and others have stated ford has a service bulletin announcement out about this type of issue. After reading that, I opened another tab, looked at their website and they only have information regarding the takata airbags and found nothing on service bulletin announcements regarding this type of issue. I could not find it, so there is no page dedicated to it. I'm starting to believe it should be also mandated as a recall.
CategoryPower Train
DateSep 05, 2019
StatePA
Description
Tl* the contact owns a 2017 ford escape. While driving 75 mph in heavy traffic or while changing lanes, the accelerator pedal was applied and the vehicle hesitated. There were no warning indicators illuminated. The vehicle was taken to barber ford of hazleton (1112 n church st, hazleton, pa 18201, (570) 454-2414), but they were unable to duplicate the failure or produce any failure codes; however, there was a slight hesitation. The manufacturer was contacted and provided case number: cas 24051505. The contact was referred to the local dealer. The failure mileage was 14,642.
CategoryEngine
DateSep 04, 2019
StateWV
Description
Tl* the contact owns a 2017 ford escape. When the engine was started, the contact noticed blue smoke coming from both exhaust pipes. There were no warning indicators illuminated. The contact also stated that the tank that held the antifreeze was empty, but there was no external leak. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was not notified of the failures. The approximate failure mileage was 82,012.
CategoryEngine
DateSep 04, 2019
StateTX
Description
On 8/9/2019 my vehicle's check engine light came on. I have a code reader and I hooked it up to see what the code was for and it was for a cylinder misfire on cylinder 1. So I took my vehicle to ford on 8/10/2019. I have a 2017 ford escape with 22811 miles on it. It has been at ford ever since. I spoke to the dealer and they said I would need a new engine due to coolant leaking into the engine. The dealer said they have a service bulletin on these vehicles since this is a known problem with the 2. 0 ecoboost engines in the ford escape
CategoryService Brakes
DateAug 29, 2019
StateFL
Description
80 miles away from home. Brake pedal was hard to used,failing to stopping, towed to dealer they change my oil and said I need brakes and declined diagnostic. They knew their was no brakes. I did not what them to replace brakes and to find out what cause the failure. I picked up with no brakes and took somewhere else. It was the vacuum boost and gear snapped off which turns vacuum. This part should not fail and needs to be recalled also reimburse my costs out of pocket. Any questions just ask
CategoryEngine, Power Train
DateAug 23, 2019
StateNY
Description
2017 ford escape. Consumer writes in regards to difficulty putting vehicle in reverse and not accelerating. *ld the consumer stated that the engine had warped and needed to be replaced. The manufacturer was made aware of the failure. *js
CategoryElectrical System, Engine, Unknown Or Other
DateAug 22, 2019
StateTX
Description
I was the owner of a 2017 ford escape with under 27000 miles. On 7/16/19, it had been parked for 6 hours at my place and I was awoken at 12:30 am by fire/police that my car was on fire. The fire started under the passenger hood area. The car is a total loss and fire dept determined it was an electrical fire. Still waiting on the actual cause of the electrical fire. I'm just glad that I was not in the vehicle or had anyone with me when the fire started. This is the secondary car I have gotten from sam pack's 5 star ford in carrollton. The first car I purchased from that dealership was a 2015 ford escape pre-certified used but after a few months with issues, it turned out to be part of an insurance flood scam and was not looked over for it be certified used. They put me in a new 2017 ford escape which has now burned up. I have nothing from this whole situation. I have also called ford customer relations and got a case number and was told someone would be contacting me. Still have not hear back from ford and that was over 2 weeks ago. This seems to be bad business and there could be a potential serious defect with the car that could affect other consumers. At this point no one seems to know why/how the parked car caught fire. I have attached pictures of the car
CategorySteering
DateAug 21, 2019
StateMI
Description
The steering wheel gets stiff (no possible to move) when practicing parking for a while. I can heard that fan speed goes up, so I am assuming the engines bay is getting hot. After moved it a little bit the wheel can go all the way to the right/left. According to the dealership the steering module is disabling because temp (too hot). Hope this never happens on a highway
CategoryElectrical System, Power Train
DateAug 17, 2019
StateMI
Description
A vehicle that just turned three years old is having extreme powertrain transmission failure and electrical sensor issues! I am having to replace the transmission in a car that has only 90,000 miles and is costing me over 00 out of pocket! Electrical error are happening from light malfunctions to bulb errors, cross sensors, and more
CategoryEngine
DateAug 07, 2019
StateNJ
Description
Tl* the contact owns a 2017 ford escape. While driving various speeds, the air temperature high warning indicator flashed. The contact took the vehicle to all american ford (375 nj-17, paramus, nj 07652, 201-262-4900) where it was diagnosed that the engine coolant was leaking and the engine needed to be replaced. The manufacturer was notified of the failure and informed the contact that they could not assist. The vehicle was not repaired. The failure mileage was 61,000.
CategoryWheels
DateAug 06, 2019
StateNY
Description
There seems to be a recurring problem with the lug nuts. Was told by ford sales after 50,000 mile service, that I had to replace the lug nuts (at my expense) as they were swelling and might not be ale to remove the tire. There was a class action suit first filed in 2017 and a judge threw it out in jan of this year. This problem is serious, if you have a flat tire with the swollen lug nuts, it is impossible to remove the tire. Please open this investigation as it seems it is not only ford but other vehicles as well.
CategoryElectrical System, Engine
DateJul 26, 2019
StateCA
Description
When breaking with auto stop/start turned on, the engine will completely stall out and a notice will pop up on the information screen staying to put the car in park and manually start the car. I bought my car a week ago and this has already happened twice. It's very scary as it could happen anywhere. I did some research and there's a forum filled with others who have experienced this too, and yet, no recall to fix it. Picture attached is from the forum as I don't have my phone near me while driving to take my own picture.
CategoryPower Train
DateJul 25, 2019
StateTN
Description
Very similar to nhtsa id 11083629. Pulling into traffic the transmission started to slip. Managed to get off the road without incident. The system message "transmission fault service now" came up and the car would not accelerate beyond 20 mph. I was traveling so it was towed to nearest dealership. They cleared the fault and sid there was nothing wrong. Took it to dealership where I bought it, they had it two weeks and said they couldn't find/replicate the issue and gave it back. I drove it two days and it occured again. Drove it to the dealer this way. They said it was a bad ecm, replaced it and they replcated the issue on their test drive after the "repair". Said they need to call ford for tech assistance. They have had my car for ~month and a half. This is a safety issue, the transmission randomly failing as you're pulling into traffic is a huge danger.
CategoryEngine
DateJul 22, 2019
StateIL
Description
Jun. 17. 2019 --p0303 code came up, around,91300miles; --the code was gone after change spark plug; at that time, coolant was low. So top off; jul. 15. 2019 --p303 code came up again, 91900miles right after around 300miles highway driving; --coolant was low again, top off again jul. 20. 2019 --went to dealer, found coolant in cylinder 3 according to tsb #ssm 47489 nhtsa id #10144947 --the suggested solution from dealer is to replace engine long block; --the cost for replacement is around 00
CategoryElectrical System
DateJul 17, 2019
StateCA
Description
Around 4-6 times in the past 8 months the car stalls out when I am at a complete stop. It flashes a message to restart the car. Each time this happened I put the car in park and restarted the engine. This has so far been effective. I reported this to the dealership but they told me there was nothing they could do since they could not replicate the problem. I attached a picture of the restart message.
CategoryEngine
DateJul 17, 2019
StateMI
Description
At 26,000 miles check engine light came on. I took vehicle into dealer and was told they had to do some testing. The dealer told me 3 days later that a new block had to be back ordered as it was cracked from engine coolant getting into the combustion chamber. I waited 40 days for this to come in and then was told a head gasket was was on back order. The dealer said ford had a service bulliten for this fix. I have the car back and wasn't offered a full warrenty. How can I be sure this wont happen again. I had correspondence with 2 separate dealers and both said they have seen many with this same problem.
CategoryEngine
DateJul 12, 2019
StateCO
Description
Bought car in 7/18 with 33000 miles on it. Drove it for 8000 . Then experienced a cloud of gray smoke and rough running upon starting after car was parked for 2 days. Also a loud clunk when reversing more than 3 ft. Also info panel stated that an oil change was needed. Called dealer as had 2000 more miles to go before the next scheduled oil change. Was told to ignore info screen and keep original oil change schedule. 4 to 5 days later the check engine light came on and took car to dealer. Dealer stated that the head gasket is leaking antifreeze into the cylinders and motor needs to be replaced. Under warranty and was promised to have it fixed by mid july, 2019. Now dealer states it could be much later than that. I had to call ford corporation customer service to get any type of replacement vehicle as dealer states he doesn't have anything available (probably due to backlog of escape blown head gaskets). Have researched online and found many testimonials re: this same issue . Is it time for ford to make a recall?
CategoryEngine
DateJul 10, 2019
StateMI
Description
Happened twice. Repaired first time with a new turbo cooler. 2000 miles later same thing happened again. While driving, the engine light came on and said to pull over now. The engine shutdown totally and I managed to coast into a parking lot. Car was on a county street going 40 miles/hr. It was repaired with a totally new engine.
CategoryElectrical System, Engine, Unknown Or Other
DateJul 03, 2019
StateNC
Description
As an update to my previous complaint, the car has now been in the shop at ford twice. The first time, the "fixed" the issue on the same day- they replaced a sensor that they said was bad and that we should have no more problems. The next morning, the same overheating message appeared and then again later that day. Got car immediately to the same ford dealership. It has been one week since dropping it off. The first day, the service advisor called and said they had to reach out to ford technicians because they had no idea what else it could be besides the sensor. Today, we received a call from ford and was told they have not been able to duplicate the problem. Supposedly one of the technicians has driven the car 30 miles and has had no issues. We have multiple videos and shared them via text with the service advisor that showed the message we were receiving. This has happened 3 times now, in traffic while trying to accelerate, the "high engine temperature stop safely" suddenly appears and the engine basically shuts down, leaving you unable to stop safely at all.
CategoryEngine, Fuel/propulsion System, Power Train
DateJul 01, 2019
StateMI
Description
My car had a misfire shortly after I bought it, they replaced some parts in 2017, then my air conditioner quit running cold, the dealership replaced a couple parts in 2018, now in 2019, the engine misfires again leading to an entire engine replacement.
CategoryService Brakes
DateJul 01, 2019
StateDE
Description
Tl* the contact owns a 2017 ford escape. The contact stated that while pulling into a parking space and pressing the brake pedal, the vehicle did not stop causing the vehicle to crash into two parked vehicles. During the incident, no injuries were reported and no police report was taken. The vehicle was towed to the local dealer willis ford (15 n. Dupont blvd smyrna de.). The manufacturer was not notified of the failure. The failure mileage was 12,000.
CategoryStructure:body
DateJun 26, 2019
StateKY
Description
Rear tailgate is going out of alignment and ford wants to charge me a few hundred dollars to get fix and my vehicle has never been in a wreck.
CategoryUnknown Or Other
DateJun 20, 2019
StateMA
Description
The rear liftgate is powered and can be activated by passing a foot under the bumper, triggering a sensor to open or close it. On two separate occasions, when loading groceries into the rear of the vehicle, my foot inadvertently passed under the bumper, triggering the liftgate to close and forcefully hitting me in the head and neck, injuring me. On both occasions, once making contact with me, the liftgate continued pushing down while I scrambled to hold it from closing and move myself out of the way. It did not automatically lift off of me when it came into contact with my body. I am a grown man. If this happened to a teen, child, or person of small stature, significant injury could occur as the liftgate continues to forcefully close. If this is the correct action of the function, it is flawed design. If it should lift off after making contact with something, it is malfunctioning.
CategoryElectrical System, Engine
DateJun 19, 2019
StateNC
Description
When pulling out onto a busy highway, the check engine light and safety information notification popped up stating the engine was at an unsafe temperature and to safely park right away. The engine then began to stutter and shut down within seconds. The car had just been started only minutes before and the engine temperature was not hot. We added coolant to the "max" and the car cranked up and ran okay. The next morning, upon starting the car the safety notification popped up in the dashboard immediately and the engine did the same thing. After research and speaking with our mechanic, we believe the coolant temperature sensor is bad.
CategoryElectrical System
DateJun 19, 2019
StateAL
Description
My escape has the lift gate that opens automatically with the wave of a foot. A few months ago (dec. 2018 I think) I was loading my groceries into the back of the vehicle when unexpectedly, the lift gate crashed down on my head and then continued to close. I had to drop to the ground to keep it from closing on me because it wouldn't stop. It hurt terribly but I didn't feel it necessary to go the er. I called ford and a report was taken and I was told to take it to a dealer service department but I wasn't able to take it in at the time. Last week, I was again at the grocery store and a young man was loading my groceries while I stood and watched. Fortunately, I saw it coming this time before the lift gate crashed down on his head and I was able to push the button on the lift gate to stop it. I knew I had to deal with it then. I have a two year old grandson who could be decapitated if it closed on him. Yesterday, I took my car to the dealer I bought it from and just heard from the service department. Turns out when a foot is detected by the sensor; if the lift gate is open, it causes it to close. There is no sensor to make it stop if there's a body in the way. Per my service man, there's no way to disable the feature. It is unacceptable to have a lift gate that can come down unexpectedly and crush or decapitate anyone who happens to be standing under it. This is a major design flaw that has already hurt me and has the potential to be deadly to my grandchild. I had really liked this car til I realized what a hazard the lift gate is. I hope you can remedy this problem for us all before serious injury occurs.
CategoryUnknown Or Other
DateJun 18, 2019
StateAZ
Description
My 2017 ford escap has had problems starting but that's not it, it also feels like a transmission problem also my 2017 ford escape has 30 ucodes according to lawley ford and kia in sierra vista arizona also the 2017 ford escape stalled on me while I was doing 60mph and the car is a danger to me and others!
CategoryEngine
DateJun 14, 2019
StateCA
Description
On freeway, passing another vehicle the checking engine light began to flash, while accelerating the vehicle began to shake and the lost power causing vehicle to slow abruptly. This created a hazardous situation.
CategoryEngine
DateJun 13, 2019
StateMT
Description
I have been on the highway at least 12 times now, doing the speed limit, which is 80 mph, when the engine suddenly shuts down! I get a warning on my dash saying engine fault service now. This has happened when I've been using cruise control, & when I haven't. Many times it has happened when I've just passed a semi I'm the passing lane & the car shuts off! Scary as hell! I have to immediately get back into the far right lane, & pull off on the shoulder! The steering & brakes still work, but I have no power! One of these days, someone is going to kill me, because I won't be able to get over soon enough! I bout the car with 12,000 miles on it & the ford certified preowned warranty on it. The same month I bought the car, it had died on me 2 times on the highway along with other problems. It has now happened at least 12 times, but it's only the 3rd time I'm the shop for this, because it takes forever to get an appt. & the dealership is 100 miles r/t from me. There are other electrical issues going on with the car they've had to fix also. But they've never gotten the car to duplicate what it does to me on the highway & apparently even though I show them pics of my speed & the engine failure notice, they don't have a clue & seem to care less! I've now been without my car & in a rental for a total of 1 month now & my car only has 26,000+ miles on it!!
CategoryUnknown Or Other
DateJun 06, 2019
StateTX
Description
I get a thumping/banging on the floor on the car while driving over 40mph. It started after my first oil change. I took it in and they kept it overnight. Said that the 'screws' used are junk and they get loose or break. I have had my car in a few times to have the underpinning reattached, tightened down, which helps for a little bit. This week when I took it in they said there was nothing loose but the mechanic said that when it heats up the underpinning will sag and catch air while driving. It was 10 am, 86 degree and I was going 40mph. Experiencing the issue. Service advisor said there was nothing that could be done. At higher rates of speed (on the highway) it is a very noticeable issue. For people not expecting the knocking/banking on your feet it is quite unsettling.
CategoryVehicle Speed Control
DateJun 06, 2019
StatePA
Description
Had a crash yesturday,pulled into business, applied brakes,did not work car started accelerating could not stop,brake s did not work,crashed into building,,car got towed,15 thousand dollar damage my ins. Has to pay,plus the corner of building. Police report said,failed to stop,I could not. This should have never happened,contacted ford,with no avail. Have fractured ribs,plenty of bruising, and my neck hurts. Its a 2017 ford escape,wich I bought new. I'm afraid of driving it again,what if it happens again,and I would hurt someone else. Ford should be responsible for this matter,now I have to buy another car,I willnot drive the same car again
CategoryService Brakes, Steering
DateJun 03, 2019
StateGA
Description
Tl* the contact owns a 2017 ford escape. The contact stated that the brake pedal was applied, but felt hard and failed to stop the vehicle. In addition, there was an abnormal squealing noise emerging from the steering wheel. When the brake pedal was pumped, the vehicle drove as designed. There were no warning indicators illuminated. The vehicle was taken to allan vigil ford (6790 mt zion blvd, morrow, ga 30260, (678) 364-3673) where it was diagnosed that there was rust on the brakes. The vehicle was not repaired. The manufacture was not contacted. The failure mileage was 15,000.
CategoryElectrical System, Engine
DateMay 28, 2019
StateCO
Description
When stopped at stop sign the vehicle will completely shut down and you have to shift vehicle into park and restart. This happens when you take you foot off the brake and the engine is supposed to restart but doesn't. Typically it is very confusing for driver and other cars are expecting you to continue through intersection but you can't because you have to restart. Can lead to potentially putting in reverse instead of normal driving causing accident.
CategoryUnknown Or Other
DateMay 17, 2019
StateNV
Description
Ford escape has power assist tailgate feature which opens and closes tailgate. Additional feature includes sensor under rear bumper which detects foot movement, then opens, or closes the tailgate, affording operator the ability to open, or close tailgate by moving foot across visual path of sensor. Tailgate has propensity to close from open position while loading or unloading rear cargo area. Although tailgate will stop when it encounters resistance, as in a person standing behind vehicle, a person with hands full and turning away from vehicle at same time, can hit their head on closing tailgate. This has happened to me several times, including on april 11, 2017, resulting in a serious gash across my forehead. Older individuals should be warned of the possibility of tailgate sensor detecting foot movement and activating tailgate closure while person is loading or unloading cargo area. Turning unexpectedly and striking head on edge of tailgate generates force strong enough to knock an older person down, resulting in further injury. Vehicle is stationary when encountering this issue.
CategoryFuel/propulsion System
DateMay 16, 2019
StateCA
Description
The mpg of this car has been infuriatingly bad since I bought it two years ago. I kept thinking it was just a normal difference between the specs and real life driving, but I am not getting anywhere close to the 25 mpg combined that is advertised on the sticker. I am at 17. 4 combined, and its never been any better than that.
CategoryElectrical System, Fuel/propulsion System
DateMay 14, 2019
StateFL
Description
8000 miles. The auto start stop system will not restart after stopping. It has not restarted after stopping in intersection to make left turn. Also after stopping at stop signs and stop lights. And when stopped on a hill at a stop sign, the vehicle will not restart, and rolls out into the street with no power brakes or power steering. A truly unsafe car. Dealer finds no codes and cannot duplicate, so will not service.
CategoryElectrical System, Electronic Stability Control, Vehicle Speed Control
DateApr 28, 2019
StateFL
Description
Fault lights come on and do not clear out consistently after an ignition cycle. Cruise control, blind spot warning, speedometer become non operational. Dealer has replace abs module, battery and negative battery cable with no improvement. At times during initial startup, power steering is lost. Also vehicle would not start on 3 occasions. Issue occurs while car is in motion both during city and highway driving.
CategoryUnknown Or Other
DateApr 25, 2019
StateKS
Description
The turbos went out at 7,000 miles. And now my engine loses power and oil disappears out of motor. Only 27,000 now and bought it dec 2017. Not even 1 year and a half old. Very disappointed. I bought a new car because my old one broke down all the time .
CategoryElectrical System, Engine, Unknown Or Other
DateApr 22, 2019
StateGA
Description
Car is randomly jumping to overheat after being in motion. Approx 5 mins of being on. Then violently shaking and cutting itself off. Driving out of an apartment driveway. Was told it was the coolant leaking, however it "solved itself" and I was sent on my way. This is now the second time this has happened. Upon research, it seems as this is a common issue with fords.
CategoryEngine, Unknown Or Other
DateApr 17, 2019
StateMI
Description
When accelerating on the highway my vehicle started shaking uncontrollably. It felt like the engine was failing. I was unable to accelerate without it shaking. I could maintain a speed of about 50mph without the shaking. I thought maybe the air conditioning had malfunctioned and was taking too much power from the engine so I turned it off, but that didn't help the issue. My check engine light was blinking on and off. It was very scary. Its happened twice. But there was no indication on my app that anything happened except for a misfire? Either way very scary on the highway when you're with your 3 year old.
CategoryAir Bags
DateApr 09, 2019
StateNY
Description
Tl* the contact owned a 2017 ford escape. While driving 35 mph, the contact's vehicle was t-boned by another vehicle exiting a parking lot. The contact's vehicle was pushed into a stop sign and a pole, and landed in a ditch. None of the air bags deployed inside the vehicle. Instead, the air bags deployed outwardly, which caused the front passenger tire to detach from the vehicle. A police report was filed. The vehicle was totaled by the insurance company and towed. The contact smelled a burning odor, but there was no fire. The contact and a passenger were injured and transported by ambulance to the hospital. The contact spoke with the takata manufacturer, but received no assistance. The dealer and manufacturer were not contacted. The cause of the failure was not determined. The vin and failure mileage were unknown.
CategoryEngine
DateApr 09, 2019
StateFL
Description
Within one year of owning vehicle, the high temperature engine light (red message indicator0 came on. I had taken my car in for 1 year service/oil change without any issues. When the light came on, at the next opportunity I checked the coolant level and it was below the minimum mark. Coolant oem red was added and after 3 days of driving I checked the level again and it was below coolant minimum level. I have noticed recalls on escape vehicles in the past regarding the same situation however nothing has been sent out regarding the 2017 models. A recall should be started since this can severly affect the vehicle in a damaging way. The vehicle was driving in local traffic when the light came on approximately five minutes into the drive. The dealership should have brought it to my attention if it was not at the proper fill mark and it is a known issue. I will be contacting the dealership to see what can be done to remedy the issue.
CategoryAir Bags
DateApr 08, 2019
StateTX
Description
Air bags did not inflate from rear end accident. Vehicle was stopped at traffic light.
CategoryEngine
DateApr 08, 2019
StateTX
Description
When at red light or just driving down inter-state the engine turns it self off. The car battery light comes on and it tells you to put it in park and restart. This is very dangerous
CategoryUnknown Or Other
DateApr 02, 2019
StatePR
Description
Burned
CategoryEngine, Service Brakes
DateMar 29, 2019
StateMI
Description
The vehicle was taken to the dealership on march 11, 2019 after driving the vehicle and the vehicle would not stop, even though the breaks were being applied. For any type of breakage, you would have to accel the car to go faster. The car is still in the dealership and have not ben able to figure out the underlying problem.
CategoryEngine, Power Train, Unknown Or Other
DateMar 29, 2019
StateCA
Description
While driving on a city street my car begin to loose pressure and the immediately after the service engine now light came on and my car begin to shake very bad. So I pulled over turned the car off and started it again. The car drove okay and I was able to make it to the repair show but, every time I stopped at the light the vehicle would shake and the light eventually came back on. My car has been in the shop since then and they cannot seem to find out the issue. At first the dealer repair shop said it was my wheel bearing & motor mount, they replaced those and my car still continue to shake when stopping. The shop is currently looking into my transmission as of 3/29/2019.
CategoryVisibility/wiper
DateMar 26, 2019
StateMI
Description
The first time this happened which was approximately early feb. 2019 the wipers would "hit" each other and get stuck on the windshield until they would finally retract down to the off position. Dealer replaced the wiper motors. After about 1 - 1 1/2 weeks later the same thing happened. Took vehicle back to the dealer where they adjusted the alignment of the wipers and tightening a nut in the intermittent wiper switch. On 3/23/19 the wipers again got "stuck" in an upright position on the windshield and "stuttered" very slowly on the windshield until they finally retracted down into the off position. The first incident the vehicle was in a stationary position warming up in the driveway. The second incident happened while the vehicle was moving in a heavy rain on a city street. The 3rd incident happened again while the vehicle was stationary.
CategoryEngine
DateMar 25, 2019
StateMI
Description
My ford escape has the engine start/stop feature. Several times, when stopped, and I lift my foot off the break to begin driving again, the vehicle messaging states that I must put the car in park and turn off the vehicle and restart. I called the dealership about this (suburban in sterling heights, mi) and the service advisor indicated that this is a known issue with the escapes and that I can come in for a software flash that will take a few hours to fix. Just wondering if this would be a safety recall? The service advisor said that he has seen several of these situations come in for repair. Shouldn't ford be contacting their customers if this is a known issue? The vehicle stopped when I was in traffic and at a dead stop, and also, turned off at a red light, and when turned green, I had to turn off car and restart. It has been very scary.
CategoryEngine
DateMar 21, 2019
StateGA
Description
While stopped at a red light at a busy intersection, the automatic start stop feature shut off the engine, however, when the brake was released the engine did not restart. A message flashed giving directions to put the vehicle in park and restart the engine manually. That worked but a few days later the engine shut off while cruising on a city street and displayed the same message. After putting the vehicle in park and restarting, the start/stop feature did not work at all. Turning the car off and restarting it did not reset the automatic feature. The on off switch did not restart the feature and the system information display stated that all systems were functioning normally. It took a visit to a ford dealership who ran a diagnostic to then reset the system. The dealership did not offer any information on why this happened or if it could happen again. Doing a bit of research, I found tsb #ssm 47043 addressing this issue.
CategoryStructure:body
DateMar 21, 2019
StateIL
Description
Retainer clips for splash shield are faulty and have broken or gone missing causing the shield to become loose and flap underneath the vehicle. Out of 10 clips, only two are holding the shield in place. For a car of less than 3 years of age, this should not be happening. Ford will not covering the parts or labor 0. This known issue can actually cause the shield to actually detach from the frame of the under body while the vehicle is in motion and in traffic situations that could potentially cause damage or even an accident to not only the vehicle that is affected by the loose shield but those in the path of this object if it were to detach fully from the vehicle. Major safety defect and issue is present. Vehicle in question is even covered under the extended warranty option as well- still no coverage for "clips". Dealer even indicated that this is a known issue for ford vehicles 2017 and older.
CategoryEngine
DateMar 17, 2019
StateFL
Description
The stall / start has failed twice in one week. The first occurrence: while coming to a complete stop, at a four way stop intersection with in the city, the vehicle went into the stall mode. When I removed my foot from the brake the vehicle would not restart. I had to put the vehicle into park and restart the car. The second occurrence: while sitting at a red traffic light on a busy city street the vehicle went into stall mode. When the traffic light changed, I took my foot off the brake but the vehicle did not restart and again I had to put the vehicle into park and restart the vehicle. Both times there were other vehicles present causing a potentially hazardous situation for me and other drivers on the roadway.
CategoryStructure:body
DateMar 16, 2019
StateSD
Description
The rear hatch on my 2017 ford escape is not latching. The secondary latch does not engage and cinch the hatch closed and secured. The vehicle has been taken to the ford dealership 4 times in the last 2 months, they have been unable to correct the problem. Also while at the dealership I have been told of this same problem happing on other ford escapes at least 3 in the last few days at this one dealership.
CategoryEngine, Hybrid Propulsion System
DateMar 08, 2019
StateVA
Description
Tl* the contact owns a 2007 ford escape hybrid. While driving approximately 60 mph, the vehicle stalled without warning. Once the vehicle was restarted, it operated normally. The vehicle stalled again every time the speed exceeded 55 mph. The vehicle was repaired by wynne ford (1020 w mercury blvd, hampton, va 23666) per nhtsa campaign number: 14v526000 (hybrid propulsion system) on february 26, 2019; however, the failure recurred on march 2, 2019. The vehicle was currently back at the dealer awaiting repairs. The manufacturer was notified. The approximate failure mileage was 104,000. The vin was unknown.
CategoryElectrical System
DateMar 06, 2019
StatePA
Description
When stopped at a light, the vehicle's auto start function fails to restart the vehicle. You get a message to put your car in park and turn the key to restart. This is a safety hazard which could result in someone getting rear ended.
CategoryEngine
DateMar 06, 2019
StateMO
Description
When vehicle is stopped and the auto on/off function is engaged, sometimes the engine dies completely. The vehicle must then be turned off and restarted. This has occurred while in traffic. This has not been noted to occur when the auto on/off function is turned off.
CategoryElectrical System
DateMar 01, 2019
StateCA
Description
The stop/start system fails to restart the engine from a stop long enough to engage the feature. (car stationary). Failure to start unpredictable. Take your foot off the brake and an info screen warning appears and say to put car in park and restart engine. Could be hazardous as it takes time to allow the procedure after a light has gone green.
CategorySteering
DateFeb 20, 2019
StateMN
Description
Power assisted steering failed while driving around a corner. I started to veer into the on-coming traffic lane and almost collided with an on-coming vehicle. The warning appeared on the dash screen at the same time the power steering stopped working. There was no prior warning.
CategoryElectrical System, Power Train
DateFeb 19, 2019
StateMI
Description
Auto start stop sporadically ceases to work. It will not restart and vehicle directs me to put the automatic shift lever into park and restart the car. This is a safety issue as I might be rear-ended by the vehicle behind me who expects me to leave a stop sign red light, et al. Quickly. My wife puts the temporarily disables the feature every time she drives the vehicle. I forget when I drive it and then I stop at a stop sign or red light and (see above). This started happening in the 3rd year of our lease (september 2018)
CategoryExterior Lighting
DateFeb 16, 2019
StateMO
Description
Daylight running lights do not include tail lights. Cars driven at dusk, dawn, or weather conditions when headlights provide added safety are driven with only daylight headlight and no tail lights. Many times cars appear to be diving with no headlights, or lights, only to see they are driving with daylight running lights. Please engage all lights, headlights and tail lights at all times for added safety. Too many times vehicles are driven with what appears to be no tail lights. Daylight running lights with only headlights are dangerous.
CategoryEngine
DateFeb 13, 2019
StateCO
Description
This vehical stalls in the middle of traffic. For example, it stalls and tells you to auto restart the engine before moving on. This is unsafe and putting risk on my family and I.
CategoryElectrical System, Engine, Power Train
DateFeb 09, 2019
StateNY
Description
Car stalls at intersections. This started happening in january and has happened 5-10 times since. Message comes up to put car in park to restart. This is extremely dangerous as I do not know if the car will restart and possible rear end accidents.
CategoryElectrical System, Electronic Stability Control
DateFeb 09, 2019
StateMO
Description
Starting in december when my car was at a stop light or stop sign, the auto stop/start told me to put my car in park and re-start the car. It has done this a few times after this. This could cause an accident like being rear-ended.
CategoryElectrical System
DateFeb 06, 2019
StateVA
Description
Starting on dec 12, 2018 my 2017 ford escape got an error message auto startstop shift to p restart engine. This occurs when the car is stopped at a red light/stop sign. Other variables are: car in drive, foot on brake, lights on, heater on, seat warmers on, steering wheel heater on, radio and outside temperature below 40 degrees. Auto start stop system active. Instrument panel message instructed me to shift into park and manually restart engine, which I did. Engine restarted fine. No further error messages or indicator warning lights were displayed. This happens two or three times a day in the morning. Once this happens it will not do it any more that day. Have taken the car in to the dealer they can not find anything wrong with it. The can not recreate the error to see what it is. They have checked the battery and alternator. It has occurred everyday since jan 25, 2019. Very dangerous condition, being disabled in traffic when expecting to accelerate away from a red stop light after it turns green. This is a hazard for potential rear end collision.
CategoryElectrical System, Engine
DateJan 30, 2019
StateMI
Description
'auto startstop' would not restart engine from this month, approximately once a day. Instrument panel message shows me to 'auto startstop, shift to p, restart engine'. After shifting to p and restarting engine, the engine works well. I feel so dangerous to restart engine by changing transmission shift because it happens at intersections.
CategoryElectrical System, Engine
DateJan 26, 2019
StateIL
Description
2017 ford escape titanium 2. 0 ecoboost the engine just stalls in the middle of traffic, waiting at light, driving in the parking lot. A message will come on the dash "auto startstop shift to p restart engine." this has been happening more and more lately. Plenty of people out there are complaining of the same issue.
CategoryStructure:body
DateJan 21, 2019
StateWV
Description
All doors will not latch automatically. When opening from the outside the latch will remain extended and not spring back into place. If unnoticed when you get into the seat and close the door it will either bounce back or seem to be closed only to open with a small amount of pressure against it.
CategoryElectrical System, Visibility/wiper
DateJan 19, 2019
StateNH
Description
My 2014 ford escape titanium has a malfunction of the hvac actuating assembly. My local mechanic diagnosed the problem and referred me to tsb 17-0004 (jan. 13, 2017) and said that I should take my car to the dealership. Three local ford dealerships told me this expensive repair was not covered by the manufacturer since the car was outside of normal warranty. The vehicle has no blowing heat due to the malfunctioning actuating assembly and related components. The defrost does not work and creates a hazard in cold weather. You can not drive the vehicle safely with the windshield fogged or iced up. Since this is a safety issue ford should cover the repair and tsb 17-0004 should be updated accordingly.
CategoryEngine, Service Brakes
DateJan 17, 2019
StateIL
Description
The car suddenly loses power. Then the braking is very difficult . You feel as though the car will not stop . This has occurred four times in the span of 300 miles . This has occurred on the highway and city streets.
CategoryEngine, Power Train
DateJan 11, 2019
StateWA
Description
Within one year of owning vehicle, the engine light came on. The dealership found out the coolant was leaking into the head gasket. I was told this is a known issue. I have noticed recalls on escape vehicles in the past regarding the same situation however nothing has been sent out regarding the 2017 models. This is a problem still occurring apparently and a recall should be started. The vehicle was driving when the light came on while on the highway. I took it straight to the dealership as it is such a new vehicle. It is currently in the service department.
CategoryElectrical System
DateJan 10, 2019
StateTX
Description
The rear windows have gone out twice and now the passengers window they won't roll down and sometimes won't roll up. I've called ford dealer and advised me that I have to pay for repair. I'm on a fixed income and cannot afford to get repaired.
CategoryFuel/propulsion System
DateDec 28, 2018
StateTX
Description
Strong fuel odor when starting engine.
CategoryService Brakes
DateDec 27, 2018
StateCT
Description
Rear brake rotors were severely rusted after 20, 000 miles, ford replaced the rotors under warranty, but refused to replace the worn pads. The ruff surface of the rotors caused the brake pads to wear. They should also have replaced the pads.
CategoryEngine
DateDec 23, 2018
StateMI
Description
Auto start stop failed to function properly. Auto start stop system would not restart engine. Occurred three times where I was stopped at a red light with foot on the brake, shift lever in drive, auto start stop system active. Instrument panel message instructed me to shift into park and manually restart engine, which I did. Engine restarted fine. No further error messages or indicator warning lights were displayed. Very dangerous condition, being disabled in traffic when expecting to accelerate away from a red stop light after it turns green. Easy to be rear-ended. I will not be using the auto start stop system any more until this is fixed.
CategoryEngine, Structure:body, Vehicle Speed Control
DateDec 18, 2018
StateFL
Description
As I pulled into a parking spot, I took my foot off the gas and went to brake. The car lurched forward and accelerated causing me to lose control. I was pumping the brake, but the car didn't stop, causing me to hit a cement pole on the passenger side, and continuing into a brick building. The air bags did not deploy, but the seatbelt tightened and I got 2 broken ribs and terrible bruising wherever the belt impacted my body. The car had to be totaled because of extensive damage to the body and under the hood.
CategoryUnknown Or Other
DateDec 17, 2018
StateCA
Description
During the fires in ca from 2017 &again 2018 I've logged complaints with ford about the potential health hazard with their configuration of the recycled air feature. The only known way to keep the vents closed is to turn off the air, have the air on "lo" or ha e the ac on. After 15 minutes of air on without the two selected above the vents open back up after 15min. With the air quality being bad I kept getting a mouth full of toxic air. I'm hoping someone can update the vehicle to leave the cycled air on without forcing the driver to actively press the recycled air every 15min or remember to press this button immediately after starting your car everytime.
CategoryElectrical System
DateDec 11, 2018
StateMD
Description
Tl* the contact owns a 2017 ford escape. On two occasions, while the vehicle was parked overnight, the battery lost charge. The vehicle was towed to hagerstown ford (located at 1714 massey blvd, hagerstown, md 21740, (301) 733-3673) to be diagnosed. The mechanic was unable to retrieve a fault code. The contact was informed to install a battery buddy to keep the battery charged. The contact was concerned that there was an electrical output that was constantly running when the vehicle was turned off. The vehicle was not repaired. The manufacturer was not notified. The approximate failure mileage was 2,000. *tt*jb
CategoryEngine, Visibility/wiper, Wheels
DateDec 11, 2018
StatePA
Description
I traded in my 2007 ford fusion for a 2017 ford escape se over 5 weeks ago. I have been having issues ever since. The first few days the check engine light came on. I showed this to the dealer and they had me drop it off on a saturday and they fixed the problem that monday. The issue was a fuel sensor. I also noticed the wipers were making a lot of noise and we have been having a lot of rain. The wipers would stutter quite a bit. I took it to the dealer and couple of times and they finally fixed. They said it was a known issue. I also noticed I would get a low tire message. I took it to them the first time and they put air in the tire. I received the message the second time and put air in the tire. I received the same message a few days ago, I took the car back to the dealer and they told me I had 2 nails in the tire and tried to sell me a tire. Needless to say I wasn't happy. I told them to plug the tire and I left. All these issues with 5 weeks of having this car. Unbelievable.
CategoryElectrical System
DateDec 08, 2018
StateAR
Description
The car will frequently fail to start. Sometimes it will start as expected. Sometimes it will take many tries and 15-20 minutes of trying before starting. It behaves the same way whether in the garage, parking lot, or on the street. I have taken it to the dealer for repair several times this year. This time they have had the car for about 4 weeks and are unable to repair the car. They are waiting for someone from ford to explain how to repair it.
CategoryStructure:body, Unknown Or Other
DateDec 01, 2018
StateNY
Description
The car stalls in middle of road, suddenly and the dashboard reads to restart the engine. The first time when restarded the car the power steering was locked and the car sped up and hit the car ahead. The car been checked by two different ford service dpts and the problem remains and does not seem to be fixed.
CategoryStructure:body
DateDec 01, 2018
StateNY
Description
Car keeps stalling in the middle of the road
CategoryElectrical System, Engine, Fuel/propulsion System
DateNov 28, 2018
StateVA
Description
I have the start/stop on my 17 escape. With 16000 miles. When coming to a stop and the auto start/stop comes on, I will get a notification on the digital screen saying "auto start/stop shift to p restart engine." I will have to put the vehicle in park and restart engine to be able to drive again. This is a hazard for potential rear end collision.
CategoryTires
DateNov 27, 2018
StateCO
Description
2017 ford escape. Consumer writes in regards to problems with tires. *ld the consumer stated after traveling on a gravel road for approximately 30 miles, the vehicle alerted to a low tire pressure. The dealer advised that the lug nuts on the wheel had swollen making it difficult for the consumer to change the tire. *js
CategoryElectrical System, Engine, Unknown Or Other
DateNov 20, 2018
StateMO
Description
I have the start/stop on my 17 escape. When coming to a stop and the auto start/stop comes on, I will get a notification on the digital screen saying "auto startstop shift to p restart engine." I will have to put the vehicle in park and restart engine to be able to drive again. This has happened the past 5 months. It has been happening every time I drive now for the past 4 weeks. This happens when I am at a stop light or stop sign. I have almost been rear ended because of this issue. I had the battery and alternator tested and they were good. No issues with that.
CategoryUnknown Or Other
DateNov 20, 2018
StateWI
Description
When trying to start the vechiel the message appears: no key found, this is sitting in my driveway and parking spots. While driving in town a message appeared no front radar, going about 35 mph. Went to change speed on my cruse control going from 30 to 35 get message no acc. When stopped at red light geta message telling me to put in park and start car.
CategoryElectrical System, Engine
DateNov 19, 2018
StateNJ
Description
Tl* the contact owns a 2017 ford escape. The contact stated that the vehicle stalled without warning more than once. The vehicle was not diagnosed or repaired. The manufacturer had not issued any recalls regarding the failure, but there were 51 tsbs for the electrical system. The manufacturer was notified of the failure. The approximate failure mileage was 24,000.
CategoryUnknown Or Other
DateNov 13, 2018
StateCA
Description
Rear camera audible warning for pedestrians does not detect person further that 5 feet from the back of the car. System used to warn if a pedestrian was present at a much greater distance from back of car. Ford dealer believes 5 feet is acceptable when took into service with this concern.
CategoryEngine
DateNov 06, 2018
StateTX
Description
Tl* the contact owns a 2017 ford escape. While driving unknown speeds, the vehicle stalled and the "restart engine" message displayed. The vehicle was able to be restarted after waiting awhile. The local dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 26,696.
CategorySeat Belts
DateOct 24, 2018
StateOR
Description
We were involved in a car accident on a highway when I was making a left turn and a car came up and hit the left front wheel well and ending up tearing off the front of the car. As our car came to a stop the driver's side seat belt kept tightening and my abdomen started to be pushed up into my diaphragm and was causing me to have problems with my breathing and so at first the belt did not want to release so pushed the release a couple of times and finally it released. Two other passengers, their seat belts did not respond the same way. If I had been unconscious would the belt have continued to close off my breathing until I expired? I do have pictures of the vehicle and roadway if you need any information from them.
CategoryEngine, Power Train
DateOct 16, 2018
StateCA
Description
Tl* the contact owns a 2017 ford escape. While driving, the vehicle began to jerk from front to back. While at a stop light, the vehicle stalled and the check engine warning indicator illuminated. The vehicle was towed to tuttle-click ford lincoln (43 auto center dr, irvine, ca 92618, (949) 472-5200), but the cause of the failures could not be diagnosed. The vehicle was not repaired. In addition, while driving, the vehicle failed to accelerate, the check engine warning indicator illuminated, and a chime sound was heard. The vehicle was towed to sunrise ford of north hollywood (5500 lankershim blvd, los angeles, ca 91601, (877) 510-8967), but the cause of the failures could not be determined. The vehicle was not repaired. The manufacturer was notified of the failures and opened case number: cas16062115. The approximate failure mileage was 15,852.
CategoryPower Train, Structure:body
DateOct 04, 2018
StateMN
Description
On october 3, 2018 at approximately 5:15 p. M. My wife was getting into our 2017 ford escape. She had the driver door open, but the key was not in the ignition and the vehicle was not running, as she was getting in she felt a jolt, the vehicle started rolling backward, the driver's door sideswiped our other car and knocked her to the ground. The car rolled across the street and struck the car port beam at the adjacent home. She yelled for help and when I got there she was trying to stop the rolling car. The car was in park, I started the car and moved it off the street.
CategoryPower Train
DateSep 20, 2018
StateCA
Description
Tl* the contact owns a 2017 ford escape. After the contact parked and exited the vehicle, it began moving forward without warning. The contact stated that the vehicle exhibited the same symptoms as listed in nhtsa campaign number: 18v471000 (power train). The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was notified and advised the contact to have a dealer diagnose the vehicle. The failure mileage was approximately 13,000.
CategorySeat Belts, Service Brakes
DateSep 14, 2018
StateCA
Description
Within 17,000 miles on the 2017 ford escape the brakes and the rotors went out and within 8 months of having bought the escape one of the rear seatbelts is not working
CategoryUnknown Or Other
DateSep 08, 2018
StatePA
Description
Panoramic moonroof exploded & shattered while vehicle was parked. Glass was not struck by any objects. Looks as though the stationary moonroof buckled from the inside outwards & glass fragments are falling into the vehicle. Instead of being flat, it is now shaped more like a bubble. Moonroof shade also fell out of track when I opened it to see what happened. Coincidentally, it happened to be raining at the time I noticed it & the inside was now wet. We have been in a heat advisory for the past few days, with the advisory breaking the day of the incident, followed by rain.
CategoryAir Bags
DateAug 28, 2018
StatePA
Description
I was driving my car at 45 mph when another car cut in front of me and we connected. I pushed her car over a stop sign. My face and body hit the drivers window causing a neck and back injury and 9000 damage to my car that had 2300 miles on it last jan. 17th. Why did my air bags did not go off to protect me?
CategoryStructure:body
DateAug 22, 2018
StateIL
Description
Open the liftgate with hands free to load groceries into car. As I load from cart to trunk the liftgate will automatically begin to close hitting me on the head. After getting hit it startles me so much not sure if it goes back up from the hitting motion or me pushing it or I have reached for the button to open it. But it does go back up and I have not been trapped just banged on the head or shoulders. There is a very quiet beeping sound however in a parking lot it is too quiet to hear. I asked at the dealer if it was possible to make this louder or a problem with something I'm doing or a sensor and they could not help me. I have only owned the car about 6 months and this has happened numerous times. The car is not running it's in park in a lot and the key fob is in purse or pocket. I am moving around however to open the liftgate you do have to swing the foot somewhat under to get it to open. I have been careful where my feet are to try and make sure that I am not effecting it to close. I like the hands free feature or I would disable it but I don't like getting hit in the head. This has happened to both my husband myself and both of us loading together.
CategorySuspension
DateJul 24, 2018
StatePA
Description
Driving at low speed, about 15 mph, on a residential street. The right front suspension came off the car. The car pulled to the right, a parked car on the right was sideswiped mostly at the rocker panel level, caused by the right front wheel of my car. When the vehicle came to a stop, the right front tire was flat, the rim had cracked into 2 pieces, the axle and most of the suspension were disconnected, and the front knuckle which is supposed to hold it all together is cracked.
CategoryStructure:body
DateJul 20, 2018
StateWI
Description
I am experiencing water stains on the a post on the driver's side after it rains. No dealer will look at the issue since the vehicle is out of the basic warranty.
CategoryEngine
DateJul 05, 2018
StateMD
Description
As driving my vehicle the engine light came on and the car ran hot. I pulled over, waiting for it to cool down, tried again and it went to hot again. Pulled into a parking lot where my fiance came and added antifreeze. Added antifreeze that leak out everywhere. I was able to drive it to len stoler ford in owings mills, md. The mechanic greg called and informed me I need a new radiator. I bought this car from al packer ford in february 2017. There is no reason that I should need a new radiator less than two years after the purchase of a new car!!!
CategoryService Brakes
DateJul 05, 2018
StateCA
Description
Tl* the contact owns a 2017 ford escape. While depressing the brake pedal, the contact detected an abnormal noise. There were no warning indicators illuminated. The vehicle was taken to ford store morgan hill (17045 condit rd, morgan hill, ca 95037, (408) 782-8201) where a diagnostic test was performed, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 13,000. The vin was not available.
CategoryEngine, Fuel/propulsion System, Vehicle Speed Control
DateJun 27, 2018
StateAL
Description
While driving 40 mph in the city, I felt a jolt, engine was still running, but had zero gas pedal response. Rpm slowly bled off as I was able to coast into a parking lot while dodging through traffic. When the jolt was felt, a "check manual" message appeared on the driver's information screen. No other messages or check engine light came on. I shut down the vehicle and re-started it and I was able to drive normal again. I then had it towed to ford. They checked and found no codes. Checked electronic throttle body, test drove it, and could not replicate the failure.
CategoryService Brakes
DateJun 18, 2018
StateNY
Description
Reported this issue 3 times to the dealer and they claim they can't replicate. When I release the parking brake and begin to drive, there is a grinding noise particularly in the front of the vehicle. When I press the brake, the front of the car shakes and the brake seems to knock as if it's gripping and then releasing. Very scary. It eventually holds but takes a while. I have no idea what this could be but it seems to happen when the parking brake is used and then released. Very unsafe and scary that the dealer has no idea what the issue is or how to resolve it or test for it! This happens when in motion and does not happen every time.
CategoryElectrical System, Exterior Lighting, Service Brakes
DateMay 30, 2018
StateTX
Description
My wife and I purchased a 2017 ford escape, brand new, 6 months ago. We noticed that the brake light plastic cover was fogging over making it hard to see the brake light. After checking with our dealer, mac haik ford, georgetown, texas, I was informed that this is normal. Normal? Sounds more like a safety concern to me. I was also told that water leaking into the brake light unit was also ? Normal.? I can? T imagine allowing water to collect inside an electrical item as important as a brake light and is very strange and very wrong! If it? S fogging up now what will it look like a year from now or even two years. Ford motor company made a mistake and they need to replace this brake light unit! It's a safety issue and they know it. [xxx] , leander, texas information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr
CategoryVehicle Speed Control
DateMay 27, 2018
StateFL
Description
I had the cruise on at around 70mph I came up on traffic so I touched the brakes and all of a sudden the engine started revving almost to the red line it was like the transmission dropped down to a lower gear all of a sudden. This has happened to me twice I took it to the dealer and they road tested it on the highway and they said they tried everything they could think of 25 times and couldn't,duplicate it. They also said ford had no bulletins or complaints or recalls on this car.
CategorySteering
DateMay 11, 2018
StatePA
Description
Issue revolves around exposed steering column near pedals. Column will move as you turn the wheel. My floor mat got tangled in the column simply by shifting causing me to lose steering. This is an extreme hazard, as anything that falls in the pedal well has the potential to cut the steering (including shoe laces, etc). A shroud or cover should be placed as it is on other vehicles including older escapes. The attached image is directly behind the pedals. This metal shaft will rotate with the steering wheel.
CategoryVehicle Speed Control
DateApr 24, 2018
StateMI
Description
Tl* the contact owns a 2017 ford escape. While driving various low speeds, the vehicle independently accelerated rapidly. The contact stated that the failure occurred on more than one occasion. In addition, the vehicle hesitated upon acceleration. The dealer (bill brown ford in livonia, michigan) was called and the contact left a voicemail. The vehicle was not repaired or diagnosed. The manufacturer was not made aware of the failure. The failure mileage was 5,000.
CategoryUnknown Or Other, Wheels
DateApr 20, 2018
StateNJ
Description
My adult son on a visit from out of state suspected my brand new car was out of alignment both from driving then from seeing it from driving behind me but we have serious illness and impending deaths and I compensated for the handling of the vehicle for 9 months until it started needing air in the rear passenger tire more and more frequently. Assuming it was a slow leak - I kept filling it. I had just lost a daughter and my mother was on a deathbed and my husband had a heart attack so the best I could do was run up and down the state from hospital to hospital filling the tire. In february just under 12 months old the driver side tire also began to require air, and the passenger side got worse. Hubby required quadruple heart surgery and my mother also passed. These events brought my son back to the state where he forced me to bring the car to the garage to find what the air leak was about. The repairman would not let me leave with the car without new tire as he was sure I would not make it down the highway alive! His assessment was they car alignment was so twisted must have been that way off the manufacturing line. He installed new tires and told me to contact the dealer immediately. After 4 attempts, with full explanation I finally sent pictures and a note that I would call the news media- the took the car in and said I twisted it in a pot hole but they would fix it! Its been 22 days and now they admit a pothole would have had to have been a large sinkhole to have twisted the frame and they are trying to install parts to make it right! I think it should have been built right in the first place- should have been tested before it was sold to name and I should have one that was built right not a rigged and fixed one. I have called and I have written detroit to no avail, my life was in danger and I fear the dealer and that particular car. I will attach pictures.
CategoryWheels
DateApr 18, 2018
StateOK
Description
On march 3, 2018, my daughter was driving my car and had just turned off of the interstate. She was driving approximately 50 mph when she lost control of the car and it veered off of the road into the ditch. The tire had come off of the car and the rim had totally split into two parts - front and back. Her friend's husband put the spare tire on and she drove it home - approximately 60 miles. We took the rim to our local ford dealer who informed us it was not covered under warranty because the edge of the rim had about a 1-2 inch dent in it caused by hitting a pot hole. None of the drivers (my daughter, my husband, or myself) of the car recall hitting an out-of-the-ordinary large pot hole. There was no damage to the tire and it was not out of alignment. I reported the damage to ford customer support and received a legal claim number and was told that I would get something in the mail within 15 business days. It has now been 18 days and I have received nothing. I called them again yesterday informing them that I do not feel safe driving the car. I am asking for all four rims to be replaced (I have replaced the damaged one). It also ruined the brake line and damaged the struts. It cost to have the tire put back on the car and balancing checked. I believe since the car is under warranty and there is no question in my mind that the rim was faulty, that I should not be out a penny in repairs.
CategoryVisibility/wiper
DateApr 16, 2018
StateWI
Description
Wipers intermittently interfere with each other 1-10 times in a row then work fine. Sometimes wiper will extend off the windshield on the driver's side (l) to the point the wiper blade can be seen from the driver's side window. Dealer not able to find fault. Filed complaint with ford. Closed case without resolution. Dealer now involved but not able to duplicate the failure. Ford not willing to resolve the problem. This is a driving visibility safety concern.
CategoryPower Train
DateApr 06, 2018
StateOK
Description
Out of nowhere, the transmission started seeming to slip in my 2017 ford escape while we were driving down a city street. A minute later, the system message "transmission fault service now" came up and the car would not accelerate beyond 35 mph. It has since been at the dealership waiting to be repaired. We were out of state visiting family as well, so this has been a huge inconvenience for everyone involved as my husband has had to miss two weeks of classes to take care of the vehicle and I have had to miss several days of work due to this situation. It broke down march 18th and it is now april 6th and they still have not received the part to fix the vehicle.
CategoryStructure:body, Wheels
DateApr 03, 2018
StateOH
Description
Just pulled out of the gas station. Heard a loud boom. Pulled into nearby parking lot. Discovered passenger rear tire had blown and knocked the rear bottom door panel off. The condition of the tire was horrific! If I had been on the highway traveling at a high rate of speed the results could have been fatal. The original tires when I purchased the vehicle from my local ford dealership. Michelin x green 235/55 r17. The best way I can describe the tire is that it looked dry rotted or as if it had been in a shreaded. Completely dissatisfied with the customer service I received from dealership, michelin, and the initial call to my insurance carrier. Accusing me of hitting a pot hole or other negligence on my part that must have contributed to the tire blowing out. I am concerned about my safety and that of others with the same tires.
CategoryElectrical System, Engine, Fuel/propulsion System
DateApr 01, 2018
StateOH
Description
Fords 1. 5l engine has a fuel in oil. Even after oil change after car driven just 30 miles highway miles oil had almost a quart of fuel in it. Turbo is burning coolant. Every two weeks have to add coolant to reservoir because turbo is burning it. Transmission whines very loud on take offs and up shifts and downshift for no reason when running at same highway speeds. Cars has very poor power, but eats fuel like a v-8. Fuel mileage is 17 to 19 mpg highway 16-17 city. Not even close to the 30 mpg they claim it gets. Bought car new in june 2017 and have had nothing but problems from engine to transmission to interior to electrical problems. Will take back to dealer again to be told " they can't duplicate problem". So I guess motor needs to catch fire or someone has to get killed before ford really address's the problems. Car has little over 12,000 miles on it now and problems still have not been fixed. I contacted ford in detroit, mi about the problems and they could have cared less. The "can't duplicate problem" saying from dealership seem to be detroit fords answer to everything to avoid fixing the problems I am sure they are a where of. I am not the first or last person to report to be having all these problems. Ford seem to be hoping to run problems out long enough so they don't have to fix them under warranty and make them my problem to fix. After a little looking around the internet I see many people are having the same problems with these ford escapes as I am and getting blown off by ford. Ford has yet to issued one tsb for any of these problems they clearly know are happening with these cars and motor's. Ford has issued band aids that didn't work for earlier years but they have never fixed the problem right. How many people must be injured or die before you make ford fix the problem right? I think it's time to contact a lawyer.
CategorySuspension
DateMar 31, 2018
StatePA
Description
Complete right front suspension fell off the vehicle, wheel and all .. And caused a minor collision traveling at appx 15 mph. Tow truck had to retrieve complete suspension and wheel. No brakes because brake line severed.
CategoryElectrical System, Engine
DateMar 29, 2018
StateNC
Description
Tl* the contact owns a 2017 ford escape. When the vehicle was started, the check engine warning indicator illuminated. The contact opened the hood and noticed that rodents had entered the engine compartment and chewed through the hoses to the turbo charger, the radiator cap, coolant wires, intake manifold lines, and the purge solenoid. The vehicle was towed to montgomery motors (214 s main st, troy, nc 27371, (910) 572-1351) to be repaired. The contact was informed that the electrical wires were made from soy based material, which needed to be replaced. The vehicle was currently being repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 21,000. *tt
CategoryService Brakes
DateMar 19, 2018
StateMN
Description
With the engine running and the car in motion the break is very hard to press and it does not stop the car. Excessive force applied to the break peddle is necessary to start to slow the cars motion.
CategoryService Brakes
DateMar 15, 2018
StateIL
Description
I want to report a sporadic loss of the power assist for the brakes making the car unsafe to drive. This has happened on 5 or 6 separate occasions on a trip from chicago to florida and back so weather or air temp is not an issue. The problem may occur after the engine is started. It happens going both forward and in reverse. When I back the car with a cold engine and high idle, down the driveway, it is almost impossible to stop the car. If you have never driven a car with manual brakes, you would probably panic and get into an accident. This is a 9 month old car with less than 7,000 miles.
CategoryUnknown Or Other
DateMar 06, 2018
StateWA
Description
Rear door handles do not automatically retract after opening from the outside, causing the door not to latch when closed, although it appears to be closed. Exterior handles must be manually retracted after opening in order for the door to latch closed. Vehicle was stationery. This happens every time the door is opened and has happened several times. Both rear doors are affected. Front doors do not appear to be affected.
CategoryWheels
DateFeb 23, 2018
StateNV
Description
Tire low light came on while on hiway in nevada hi-way car started to get a little rough, pull over to shoulder tire was low right rear still had so air call aaa to tow to tire shop . I was told snd shown the inner side of tire was bubbled and couldnt be repaired , took tire to team ford who replied it could be fixed it omly bad when outer blister . Service man explained it couldn't be fixed. Why wasnt this prorated of written up fpr defect brought a new tire but took picyures of blister inside titre wall what about the other 3 original tire I brought this call new april 2017 the ! St owner please advise
CategoryElectrical System, Engine, Vehicle Speed Control
DateFeb 19, 2018
StateOH
Description
Driving in stop and go traffic when stopped at red light the auto start stop will turn the engine off. Stepping on the accelerator pedal the car will not restart and a message comes on that says shift to park and manually restart engine. In all cases the engine does restart . But it does cause delays in busy intersections and hesitation on the driver to pull in to traffic . Problem is intermittent two to three times a week in daily driving.
CategoryElectronic Stability Control, Wheels
DateFeb 18, 2018
StateTX
Description
Unstable tire and wheel,and steering, loose front end suspension.
CategoryEngine, Power Train
DateJan 31, 2018
StateCA
Description
A month ago I had a check engine light that came on. It ran really rough and felt like I was going over rocks the way the suv was running. On my phone I had an app that said there was a misfire. They fixed it saying they replaced some wires. A week ago the check engine came on again. I felt a bit of a jolt coming from the engine as I was driving home from work. I didnt find time til 2 weeks later because of my schedule. So I took it to a ford dealership to get it fixed. On my way there, the coolant level went high and I had another misfire again. I finally made it to the ford dealership. They seen the coolant leak and notice the misfire. This ford escape is only 11 months old and I already had 2 misfire situations and a coolant leak. I only go to work and only did one trip to joshua tree national park. It has 23,000 miles only because I had to travel 30 miles to work one way. I feel like this is a lemon seeing how this is the second time for the same problem.
CategoryPower Train
DateJan 30, 2018
StateNJ
Description
Transmission failed and was rebuilt by route 23 automall. Once getting it back the transmission intermittently slips out of gear often times after stopping at an intersection or traffic light or during city driving. No error codes when bring it back to dealer. Car is unsafe as I almost got hit while crossing an intersection because the transmission slipped out of gear. Escalated to the dealership and ford and they refuse to fix it because it is intermittent and no codes shown on the computer.
CategoryService Brakes
DateJan 30, 2018
StateFL
Description
Brake pedal would go real hard and hardly stop the car, then it would be ok and every thing would work proper for a few days. When at a stop light and motor turns off it sometimes would start up again before you lifted your foot. No dash lights would come on showing a problem, I dont know if fault codes were stored. The vehicle is not safe to be on the road.
CategoryService Brakes
DateJan 28, 2018
StateIN
Description
My 2017 ford escape with 18,000 had a master brake cylinder failure at 18,000 miles. The car was parked outside over night in single digit temperatures. When I started to drive it the next day on a residential street the brake pedal went to the floor the first time I applied the brakes at a stop sign. The brakes engaged , but not very well. The problem did not go away after trying several more brake applications, or by pumping the brake pedal. There was no indication from the car's warning systems that there was any problem with the brake system. The ford pass app on my phone didn't report any problem either. The total lack of warning is a real concern. The problem did not go away after the car was parked in a warmer garage. I took the car to the dealer and they confirmed the problem was a failed master brake cylinder. They couldn't tell me what caused the failure or what failed. They did say the faulty brake cylinder would be sent to ford for analysis. This brake system failure is a real concern. In over 50 years of driving I have never had a brake master cylinder fail on a car with such low miles. Without knowing why it failed I am concerned that it could happen again with the replacement brake master cylinder. Next time it could happen as I am driving the car at higher speed, or in traffic resulting in an accident. This type of brake system failure should not happen on any newer car, and the car's warning systems should be able let you know there is a problem with any part of the brake system.
CategoryElectrical System, Engine, Power Train
DateJan 24, 2018
StateMT
Description
Vehicle went into limp mode with no throttle response the first day I owned it. It left me on interstate I 90 having to shut the car off and try to restart it. The dealer could not fix the problem it happened 4 times in 12k miles I returned the vehicle to the dealer as they could not find the problem after replacing several defective electronic parts. This vehicle was going to get someone killed it was not going to be me and my 14 year od son. I understand that they have auctioned this vehicle off after dismissing the safety concerns. This is the second report I have filed on this website.
CategoryUnknown Or Other
DateJan 17, 2018
StateOH
Description
There are a lot of fumes and smells getting in side we have to roll are windows down
CategoryAir Bags
DateJan 13, 2018
StateCA
Description
Front collision car was total loss no air bags deployed front side nothing. On freeway going west 70 miles per hour was cut off while braking ran into back of parked full size suv out of gas in the medium off the freeway.
CategorySteering
DateJan 12, 2018
StateAZ
Description
While driving on highway at 75 mph ( the speed limit is 75) I wanted to pass a truck when the steering got really tight, at that speed their is no time for plan b. I clipped the back left of the truck with my right front, which put me in a spin and the car rolled a couple times. Which resulted in a total loss. I was rushed to the emergency room and had all kinds of tests and released the next day. My insurance co does not believe me but that's what happened. I read many articles about ford having problems with prior years of there electronic steering. But on the other hand if it was not for ford seatbelt and airbag system I would not be here to write this article.
CategoryElectrical System, Engine
DateDec 30, 2017
StateLA
Description
As my boyfriend was turning the corner at an intersection, the engine suddenly stopped. He was able to stop due to his low speed. I reminded him to put his foot on the brake to restart, and he did that and it started right up. He didn't do anything to make the engine stop. The only thing that was happening at that time was that a text was coming in on my samsung phone, which was charging and connected via bluetooth.
CategoryEngine, Engine, Vehicle Speed Control, Vehicle Speed Control
DateDec 29, 2017
StateNE
Description
I turned from the parking lot intersection in eagle run shopping center, nw of wendy's, from west to south onto the parking lot road that accesses the w maple rd & birch st intersection. I completed my turn and drove south down the parking lot access road to the w maple & birch st intersection where the traffic light was red. I came to a complete stop to wait for a green light. I stopped a ways back from the median curb of the intersection to allow for turning traffic from the west. Shortly later, while waiting for the light to change, I noticed a vibration of the car and looked at the tachometer which showed 1,200 rpm & rising (600rpm is normal). Immediately the car began to physically lunge forward with increased engine noise so I instinctively placed more pressure on the brake pedal which had no affect. The car's engine was now racing wide open & I had no control of the car's rapidly increasing forward motion. At this point, to avoid a catastrophic accident by being pulled into traffic at the intersection, I steered to the right towards the shoulder hitting the traffic light pole with the brake applied the entire time.
CategoryElectrical System
DateDec 24, 2017
StateFL
Description
The vehicle was parked and would not turn on. Lights and radio worked but engine would not. Electronic control module was replaced. Two weeks after picking it up from the dealer same thing happened when it was parked. Next day the car would turn on. Tried to turn it on again 15 minutes later it would not turn on. Had it towed to the dealer. Electronic control module replaced again. One month later same thing happened while parked. Called for tow truck to have it towed. While waiting for the tow truck after 2 hours tried turning it on and it did turn on. Still had it towed to the dealer.
CategoryUnknown Or Other
DateDec 07, 2017
StateAL
Description
There is a rattling/tapping noise that starts around 40 mph. It seems to come from the passenger side door area & gets progressively louder as speed increases. One dealership told me it was a plastic protective shield underneath the vehicle & that all 2017 ford escapes do it. I did research online & couldn't find any complaints that were similar. I can also feel heat coming from the driver floorboard & movement under the carpet as if the exhaust system is moving under the car. The gas pedal also clicks anytime you touch it.
CategoryAir Bags
DateDec 05, 2017
StateCO
Description
Vehicle was involved in three vehicle crash november 20, 2017. Vehicle was traveling through an intersection on a green light and was impacted on the side by another vehicle and rotated/rolled into a third vehicle. No airbags deployed during this incident. Vehicle had over k worth do damage including significant frame and structural damage. Occupants of the vehicle stuffed extreme bruising, a concussion and loss of skin from impacting inside sides of vehicle.
CategoryUnknown Or Other
DateNov 12, 2017
StateCA
Description
I was driving my 2017 ford escape titanium and stopped at a stop sign one block from my house. I was on a residential street. As I started to go, my car stalled. I put it in park and tried starting it again. Immediately I noticed smoke coming from the hood. I jumped out of the car and immediately called 911. A passer by brought a fire extinguisher and I called my husband and he showed up. They both tried to put fire out. They could not get the hood latch open and couldn't get through the side walls to put the fire out. The fire department showed up and the car was engulfed in flames. I have no idea what caused this to happen.
CategoryUnknown Or Other
DateNov 04, 2017
StateKY
Description
The engine warning light stays on
CategoryUnknown Or Other
DateNov 02, 2017
StatePA
Description
Sun roof exploded while driving
CategoryPower Train
DateOct 24, 2017
StateCA
Description
I bought this 2017 ford escape se ecoboost 4wd in february, and since then every time I change gears from park to reverse, I hear a rough 'thud' noise from the rear. I only happens when I go in reverse and it never happens while the escape is in drive while in motion. It happens often hearing a hard knock when going in reverse. Since this is a 4wd escape, im thinking its coming from the rear differential when the rear wheels are 'kicked' into gear using the rear wheels power to pull it in reverse. It does have 'intelligent 4wd' where when the escape is driving on normal roads, the front wheels are only active, but then all four wheels are activated when going on rougher roads. I have done research about this and other owners from 2017 with 4wd have been having this problem to an uncertain end not knowing if this is going to damage the escape in a few years or in a year... Basically the ford escape I have makes a hard rough thud noise when going into reverse thinking its a defect. I have contacted ford through their facebook page and they said they did not find any recalls on it, but it is still is a real problem for me and other ford escape 4wd owners. Please figure this out. Thank you.
CategoryElectrical System
DateOct 18, 2017
StateMI
Description
6 months after I leased this car, the rear power window stopped working. During the first 6months, I noticed that when I close the door, the rear windows switch power turns off. I believe there is loose wires in the driver door that causes this problem.
CategoryElectrical System
DateOct 14, 2017
StateNC
Description
As I was getting something out of the trunk area while standing at the center rear bumper, the lift hatch started coming down on its own. It was so quiet I did not hear it, and when I stood up (I'm 5ft 1-77 yr old female, I stood straight up and my head banged into the lid which was on its way down. The force of it hitting my head caused it to start ascending back up. I later went to emergency room because of my head bruise and pain. Scan revealed no internal bleed but was advised to treat it like a concussion. I should not have to pay these emergency room bills for a defect and now I'm paranoid about the lid. With all the beeps on these cars, the lid definitely needs a warning when it is coming down.
CategoryVehicle Speed Control
DateOct 13, 2017
StatePA
Description
When making a left turn into a parking space in a local shopping center my car accelerated on its own, jumped the curb and hit a tree. The car has been at the dealer for almost 2 weeks. No mechanical problems have been found by the service department. I have been told that I can pick up the car even though ford motor company is keeping the claim open.
CategoryService Brakes
DateOct 04, 2017
StateMI
Description
My car was parked in the driveway. The brake was on. I opened the drivers side of the door before I could do anything the car started moving. The car door knocked me down and ran over my right foot and leg. I was dragged down my drive way. The car stopped at the street. The brake was still on. Ems took me to the hospital.
CategoryEngine, Fuel/propulsion System, Vehicle Speed Control
DateSep 27, 2017
StateMA
Description
I am writing due to my concern about my 2017 ford escape. I bought the vehicle new in may 2017. Sept 8th ,the engine stopped suddenly when I braked to pull into the parking lot at work.. The message on the dash board was : manual start required so I put the car in park and restarted it without difficulty I went to work for the day. At the end of the day I started the vehicle and pulled onto a very busy city street . I drove about 100 feet when I braked and the car shut down again ,in traffic. I had the car towed to the dealership. On september 13th I received a call from them that my car was repaired and ready to go . I was reluctant to trust this vehicle I was concerned it was unsafe however I had no choice but to trust in their repair. September 22nd . I am commuting home again the engine completely shuts down when I brake at busy intersection during a rain storm at rush hour it would not restart this was very frightening. I turned on the 4 way flashers so I exited the vehicle , called 911 as I was afraid my vehicle in the middle of the intersection was going to cause a major accident. Cars were blowing horns and swerving to avoid my disabled vehicle. I also contacted my husband as I was close to home. He was able to get the vehicle going by swapping out a fuse and I got it home. The vehicle was once again towed for repair I contacted ford customer service as I feel this vehicle is defective and unsafe this was the response I received. I understand that you are requesting that ford motor company buy back your 2017 ford escape. Regrettably, I must advise you that ford will not be buying back the vehicle it appears this vehicle does not meet the requirements for a repurchase or replacement under the state guidelines . I have emails and receipts but am not sure how to share them for your purposes.
CategorySteering
DateSep 21, 2017
StateNJ
Description
Steering wheel locked up while driving, twice!! First time my 18 year old daughter was driving on a local road and the wheel just locked up and she couldn't steer the car. My son who was with her told her to put her hazards on and shut the car down and restart the car, that worked but had it towed to dealer as none of us were taking a chance it would happen again. The dealer said something cracked in the steering column and they fixed it. This second time, I had the car, thank god, and while trying to pull out of a parking spot, the wheel was completely frozen, again!!! This is completely unacceptable and I put myself and my daughter at risk every time we get behind the wheel!!!
CategoryEngine, Power Train
DateAug 26, 2017
StateCA
Description
Suv regularly overheats when accelerating up hill in warm weather. The suv was purchased with the largest engine because we live in the mountains in warm california. When car overheats power is lost and we lose the ability to accelerate in an emergency safety condition. The car also runs rough and jerks once it cools down and power regains. The manufacturer has been contacted and even though they have been able to pull codes verifying the problem have not fixed it (or even attempted to fix it each time it is brought in. The car has a 3500 pound trailer rating. If a trailer was attached we would be on the side of the road in dangerous weather. Very unhappy with my ,000 car with less than 17,000 miles on it.
CategoryUnknown Or Other
DateAug 23, 2017
StateFL
Description
There's wheels undercarroage is rusted and within 4 months. I live in a state that isn't in the rust belt. I saw recalls for the ford escape in the rust belt for the same problem. It appears some of the vehicles outside of the rust belt have the same issue and it is a safety concern. When driving the car is making a crunching noise and vibrates. In reverse the grinding noise increases. Dealership said ford motor company designed it to rust and called it "engineered rusting". Dealership and ford both said they will not address the defect. This so the same issue on a recall in the rust belt. I'm not inna rust belt yet we have the issue and no one finds it a safety issue.
CategoryEngine, Vehicle Speed Control
DateAug 14, 2017
StateNY
Description
My check engine light came on at 5:30 pm on 8/11 and, when I got home, my husband saw that the car had been leaking oil and I was low on oil despite the fact that I had an oil change one month prior. While I was driving to the dealership at 10:45 am on 8/12, the car was not accelerating normally and the mpg readings were all over the place. As I was getting off the highway, the car began to lose its ability to accelerate well, the steering wheel began to shake and eventually the car lost the ability to accelerate completely. I was driving through a toll booth at the time the car lost the ability to accelerate so I coasted through and saw a parking lot for toll booth operators. As I was trying to make my way to that parking lot, smoke began to fill the car through the vents. I coasted into the parking lot and shut off the vehicle. I turned off the vehicle and ran out at which point I noticed that there was a fire under the hood of the vehicle and flames were escaping through the grill, under the hood and out the bottom. The state police arrived immediately thereafter and used a fire extinguisher to put out the flames. No warning notice came across the dashboard until the car lost acceleration ability completely at which point the screen said to shift to "p" and manually restart. At that point, however, the car was filling with smoke so I immediately vacated, shut off the vehicle and ran away from the vehicle. I do not know what caused the problem. I have filed an insurance claim and am awaiting contact.
CategoryUnknown Or Other
DateAug 01, 2017
StateWV
Description
Making a noise under the vehicle on the passenger side while in motion shortly after I fill the vehicle up. The air flow goes up and down on its own and my cell phone will not program in
CategoryStructure:body
DateJul 22, 2017
StateIA
Description
I leased a new 2017 ford escape with 379 miles on the odometer. When I drove the car home from the dealership, it made a creaking noise by my right ear when I pulled into the driveway. I took vehicle back to the dealer a few days after the noise was made. The dealership and a ford engineer tried several times to fix the noise with no results. The noise remained. I was in contact with ford motor company about this problem. Ford sent the same engineer back to work on this vehicle. This time the dealership and ford engineer found that there were missing welds below the front left door. The missing welds were where the rocker panel welds to several other pieces of steel, under the vehicle. This repair took almost 2 weeks to complete. The vehicle only made the noise when the body would flex(going from the street into the driveway or similar places that made the body flex). The area welded looks like it is a structural part of the vehicle. I still am concerned that the structure of this vehicle is not as it was designed to be. I also worry that there could be many other 2017 ford escapes that might not be as strong as they should be in the event of a collision.
CategoryElectrical System, Power Train
DateJul 21, 2017
StateVA
Description
Tl* the contact owns a 2017 ford escape. While the vehicle was at a complete stop, a warning bell chimed and a "shift to "p" restart engine manually" message displayed intermittently. The contact was able to shift the vehicle into the park position and restart the engine manually. The vehicle was taken to the local dealer (battlefield ford, 8820 centerville rd, manassas, va, 20110), but they were unable to duplicate the failure. The manufacturer was made aware of the failure and provided case number: [xxx]. The manufacturer stated that they were aware of the failure and advised that once the vehicle was started, to turn the auto switch off. The manufacturer also advised the contact that she could get a second opinion because no further assistance would be offered. The failure mileage was approximately 10,000. Updated 09/27/17*lj information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr
CategoryElectrical System, Engine, Power Train
DateJul 10, 2017
StateMT
Description
At 100 miles car went into limp mode no warning lost accelerator prdal no response sewrvice engine immediately turn car off on side of the road restarted did it again at about 3800 miles and then at about 11500 miles. Dealer doesnt know whats wrong with it. Had to turn car off and on find neutral and restart while driving at highway speeds. Dealer replaced several electrical components that were bad but cannot reproduce issue. This vehicle is going to kill someone. You lose fly by wire throttle. Last time I had my 14 year old son in the car. I am done with it. Ford says drive it as is and keep payting for it. I surrendered the irrepairable vehicle back to bozeman ford. I am affraid this car will end up in some young moms hands and there will be fatalities.
CategoryStructure:body
DateJul 07, 2017
StateTX
Description
Tl* the contact owns a 2017 ford escape. While driving 40 mph or above, the contact heard a rattling sound coming from underneath the vehicle, and felt shaking. The vehicle was taken to bob tomes ford (950 s central expy, mckinney, tx 75070), but the cause of the failure could not be diagnosed. The vehicle was not repaired. Later, while driving 60 mph, the driver's side underbody cover became loose and began to drag on the road. The vehicle shook and the contact heard a scraping sound. The vehicle was not taken to a dealer or independent mechanic; however, the contact made an appointment with bob tomes ford for repairs. The manufacturer was not made aware of the failure. The approximate failure mileage was 20,000.
CategoryService Brakes
DateJul 06, 2017
StateIN
Description
When backing my vehicle I get a loud clunk the first time each day. I have taken it to two dealers who advised me they are aware of the noise, but ford has not addressed the issue. I feel this could result in an accident. He mechanic who worked on my vehicle last advised his wife drives a 2016 escape with the same problem. Can you help resolve this issue?
CategoryEngine
DateJul 03, 2017
StatePA
Description
The 2. 0 ecoboost engine in my 2017 escape has stalled twice at low speeds. On 6/18/17 while backing out of my driveway, the vehicle moved approximately six feet and the engine stalled in reverse. On 6/24/17 the escape stalled in a shopping center parking lot. The suv was in drive, moved about ten feet, and stalled. After both incidents, I took the escape to ford dealers for the mechanics to look for the cause of the stalling. The dealerships can not find the problem and my vehicle is not fixed. Thankfully stalling hasn't occurred at highway speeds, but if it does I dread the thought of trying to bring the vehicle under control without any power steering or brakes. There have been no accidents or injuries as of today.
CategoryStructure:body
DateJun 24, 2017
StateVI
Description
My car was stopped on the property's driveway, transmission was in park. I was standing outside the car, and as I opened the driver's door to get in, the bottom corner of door gouged my lower left leg and peeled back a significant chunk of tissue. Upon closer inspection, I observed that this piece of black trim (which covers the entire bottom side of the escape) is designed to flare out to a sharp point on both front doors of the escape. In my opinion, this is a grossly negligent design. It borders on an intentionally substandard design, elevating the continuity of the black trim above safety concerns. In my opinion, that hazardous point fails to meet even the minimum threshold requirements of a commercially fit and merchantable vehicle. Result: ten stitches to repair my leg; tetanus shot; oral antibiotics; complete disruption to quality of life as mobility is an issue and I attempt to keep the wound clean, dry and uninfected.
CategoryElectrical System
DateJun 23, 2017
StateIL
Description
Chime volume level when power lift gate is opening or closing is very low. This has resulted in the foot activated open/close being activated unintentionally and the lift gate coming down on my head, resulting in a bruise and bump from the latch. This complaint has been addressed by the dealer and ford management. The vehicle has been returned to the dealer on three occasions for repair with no satisfactory results. I think the volume level should be increased so it can be heard when the lift gate is going up or down to prevent further injury. Thank you.
CategorySteering, Unknown Or Other, Wheels
DateJun 22, 2017
StateCA
Description
My car was running, but placed in park, and I was running to grab something from my home. After I exited the car, I noticed my car was rolling down my slanted driveway, and I ran to stop it. Unfortunately, the car hit me and ran me over resulting in a broken ankle. I believe the car slipped out of gear while it was running, and reversed down the driveway.
CategoryEngine
DateMay 22, 2017
StateCA
Description
A rodent chewed on the cables to my turbo sensor plus started chewing on my oil pan cover. I had to replace my turbo sensor cable because my check engine light was on and lose power of my turbo. Which cost me over 500. 00 in repairs on a vehicle less then 6months old.
CategoryUnknown Or Other
DateMay 19, 2017
StateMI
Description
I was unloading groceries from my grocery cart at the rear of the car with the tail gait in the up position, swinging from the grocery cart to the car with the heavier items, when unknowingly, my feet must have activated the gait to start closing. Next thing I knew, my head hit the gait very hard in the temple area, stunning me and making me dizzy. That happened 5 hours ago and I have a sizable lump on my head, and am worried about a concussion.
CategoryPower Train
DateMay 16, 2017
StateIL
Description
Model has transmission that has no provision to override automatic transmission allowing engagement of lower gears to utilizing engine braking. This ability is essential for safe mountain driving where downhill grades, including sharp curves, go on for miles. Full dependence on wheel brakes, which will overheat, is a safety issue. Co-efficient of friction decreases with increasing brake pad temperatures. Having driven this make/model as a rental for ~2,500 miles in the mountainous states of az, ut, and co I speak from first hand experience. As a retired engineer from the u. S. Dept. Of energy I ask please look into this as a design safety issue.
CategoryService Brakes, Wheels
DateMay 15, 2017
StateMD
Description
Tl* the contact owns a 2017 ford escape. While driving 20 mph exiting a ramp the front driver side wheel separated from the vehicle. The brakes were applied, but failed to stop the vehicle. The vehicle was able to coast to a stop. The vehicle was towed to a dealer, but the cause of the failure could not be determined. The vehicle was being repaired. The manufacturer was called and informed the owner that they had not heard of the failure. The contact did not file a complaint with manufacturer. The failure mileage was approximately 4,400. Updated 06/29/17*lj vheicle has been in the repair shop for over 6 weeks. *as
CategoryWheels
DateMay 12, 2017
StateCA
Description
Tl* the contact owns a 2017 ford escape. While attempting to turn at 10 mph, the contact heard a grinding, clicking noise coming from the rear driver side wheel. The vehicle was taken to a dealer and the sound could be heard, but the origin of the sound was undetermined. The dealer declined to repair or replace any parts, but stated that the vehicle was safe to drive. The manufacturer was not made aware of the failure. The approximate failure mileage was 2,500.
CategoryStructure:body
DateApr 27, 2017
StateFL
Description
Seems that the paint chips very easily/// also the ford emblem somehow broke // just notice chips while watching car.
CategoryUnknown Or Other
DateApr 21, 2017
StateIL
Description
The vehicle is made with recycled and/or soybean based product which attract rodents, this new car has over 2000. 00 of rodent damage no one notified me about this issue. We have done everything we can to deter mice, chipmunks etc. 2 other vehicles parked in the same garage do not have this issue. The products are defective because they are a source of food for rodents. The care has been in the rizza ford orland park, il shop 3 times in 1 1/2 months each time with rodent damage. This is dangerous as car started smoking while driving it because mouse ate through coolant line I was stranded. Car is brand new !!!
CategoryElectrical System
DateApr 11, 2017
StateCO
Description
Tl* the contact owns a 2017 ford escape. While activating the automatic parallel parking assist, the vehicle failed to parallel park and crashed into a parked vehicle. The automatic parallel parking assist deactivated. The vehicle was not diagnosed or repaired. A police report was not filed and there were no injuries. The vehicle was towed. The manufacturer was made aware of the failure. The failure mileage was 150.
CategoryElectrical System
DateApr 10, 2017
StateAR
Description
My ford escape 2017 developed heating and a/c problems. Purchased ford escape 2017 on 08/22/2016. On 10/13/2016, morning, I left home on I-40 eb toward western ny. I was on the road roughly 2-hrs before I detected burning smell in the car. Within minutes of burning smell, my ford escape 2017 heater output became unbearable on my right foot. I attempted to reduce the heater output by reducing heater's temperature dial to no avail. As the heat from the car's heater burned my right foot, the foot use to manage the accelerator & break, I turned the heat off. Using the a/c at maximum setting, wearing a winter coat & thermal under-shirt & steel-toe shoes, I completed trip. On 10/24/2016, took ford escape 2017, to ford dealership in western new york for engine diagnosis (hvac), evaluation & repairs. Ford dealership could not find the problem. Dealership stated to determine the heat source problem would require removing car's dash-board & front doors. Ford dealership refused to remove car's dash-board & front doors, stating ford motor company would not paid the cost. Requested dealership to contact the ford motor company manufacturer's representative for help, to no avail. Unhappy and frustrated I sought second ford dealership's opinion. I demanded the new dealership contact manufacturer's representative for help. Dealership refused to request help & to date ford escape 2017 heat source problem remain unresolved. *js
CategoryAir Bags, Seat Belts
DateMar 31, 2017
StateIN
Description
Tl* the contact owns a 2017 ford escape. While the contact's spouse was driving 70 mph, the front driver side tire blew out and the vehicle crashed into a guardrail. The contact was unsure of what warning indicators were illuminated. The contact stated that the front driver and passenger side air bags deployed and the seat belts engaged; however, the rear passenger side seat belt failed to engage. The driver sustained a fractured sternum and contusion, the front passenger sustained bruised ribs and a scraped elbow, and the rear passenger sustained a fractured sternum and collar bone, which required medical attention. A police report was filed. The vehicle was towed, but was not diagnosed for the seat belt failure. The manufacturer was not made aware of the failure. The failure mileage was 16,296.
CategoryStructure:body
DateMar 22, 2017
StateOR
Description
Follow up to report 10959814. Vehicle dealer was able to replicate problem with door latch mechanisms. Dealer adjusted latches, no other condition with latches reported to customer at this time. Repair completed on 3/20/17.
CategoryVisibility/wiper
DateMar 22, 2017
StateOR
Description
Wiper arms strike body on either side on random cycle times. Dealer states vehicle needs wiper arms timing adjusted to prevent striking of the body. This is a safety hazard as the repeated striking of the vehicle body can cause the wiper blade to fail over time, resulting in decreased or lost visibility, possibly leading to a vehicle crash. The issue also causes cosmetic damage not relevant to safety performance. Vehicle is scheduled for repairs on april 3, 2017.
CategoryEngine, Vehicle Speed Control
DateMar 21, 2017
StateVA
Description
While driving on a highway the car began to decelerate and I was unable to accelerate. A warning message came on advising me that the auto start/stop was not working and I must put the car in park and and restart the engine. This occurred while on the highway.
CategoryStructure:body
DateMar 11, 2017
StateWA
Description
Front passenger door latch periodically does not close - making it impossible to securely close door. So far, it has corrected itself sometimes after one or two attempts and often after many more. So far, this has only happened when car was parked (not yet moving). I noticed there is a recall underway for fords up to year 2016 (so far).
CategoryService Brakes
DateMar 09, 2017
StateVA
Description
In event of main brake failure, parking brake cannot be manually engaged as a secondary braking system due to introduction of electric parking brake requiring vehicle to be stopped to engage parking brake. This could result in fatality in the event of main brake failure. (fyi. I recently had a brake hose fail on a '99 chevy pickup truck when approaching an intersection. Using the manual parking brake I was able to safely stop the vehicle and avoid a collision. This is not possible with electric parking brake the way it is implemented on 2017 ford vehicles.)
CategoryStructure:body
DateMar 09, 2017
StateOR
Description
Door latch handles on all exterior door positions do not return to the 'home' position, possibly due to a weak or poorly adjusted latch handle spring or other part of the mechanism. When in this position it is possible to push the door open without touching the release handle for the door latch(es). This can create a hazardous situation when the door opens unintentionally while the vehicle is under way, or an occupant leans on the door, causing it to open without warning. This condition is replicable on all doors, and could be replicated while vehicle is moving, but safety dictated that we not attempt a moving replication of the hazard. A comparison to a different vehicle of the same model, but one year older indicates the door latches on the subject vehicle require extra force to operate. Vehicle is scheduled for diagnosis and repair at an authorized ford dealer on 3/20/16.
CategoryFuel/propulsion System
DateFeb 26, 2017
StateVA
Description
Autostop feature endangers lives. I experienced an almost fatal safety incident with the autostop engaged. I was stopped, exiting a paved driveway onto a 2 lane road. I decided to make a left turn across the path of a large truck that had just turned the corner 300 ft away. The truck seemed to be lumbering along, so I made the decision to pull out across its path and make my left turn. Apparently the truck hit its peak torque at that time and suddenly sped up, just as I pulled out! At this same moment,the engine decided to shut itself off to conserve fuel! I pressed the gas and nothing happened! The escape rolled into oncoming traffic! Not knowing what to do, I pressed accelerator to the floor, the engine started up and sat there thinking!!! I was stuck like a deer in headlights! I kept the gas buried in the floor, and by some miracle the engine finally revved into turbo range. All 4 wheels started spinning and it suddenly slingshot me across the skinny 2 lane road. I almost lost control and ended up in the ditch. Fortunately, the road was dry and the awd and steering were responsive, allowing me to hop into the correct angle, in the proper lane, within a hair's breath of being t-boned and possibly losing my own life and the life of my passenger! I have been having nightmares about this for the last week and have not been driving the vehicle. Less than 250 miles on odometer when this ocurred. This autostop feature needs to be permanently disengaged for safety.
CategoryVisibility/wiper
DateFeb 25, 2017
StatePA
Description
While driving on I-81 north in pa, the inside layer of the windshield developed a small crack at the bottom of the glass. Nothing hit the glass. There are no chips or other marks. On monday 2/20/17 I stopped at the ford dealership and spoke with the manager. Because the crack was inside the vehicle, and the outside layer was not cracked, the manager believed it would be covered under warranty. The dealer took several pictures, and called me while I was driving home to ask me to come back so that they could take more pictures because ford was not satisfied with what the took. A day later they asked me to come to the dealership again because ford wanted even more pictures. On 2/24/17 ford agreed to cover the replacement under warranty. Each day the crack has increased in length. The crack appears to have started near the "new for 2017" wiper de-icer element. A cracking window is not structurally sound and can most definitely put the driver and passengers at risk of injury.
CategoryPower Train
DateJan 19, 2017
StateKY
Description
Have new 2017 ford escape 1. 5 ecoboost se 4wd. Only 800 miles on the car. When turning tight turns, hearing a loud grinding sound from rear of vehicle that is not present when test driving other new 2017 escapes on the lot with 4wd. Only does it from a stop and barely moving, then sound goes away. Called ford detroit, they said it was normal. Went to 3 different dealerships, said the same thing. Have a friend who got the same car but different color. Has 1000 miles on his and it does not make this noise. Sounds like axle binding and wheel hop but not feeling good about this since the noise is not being duplicated in other cars like mine. Sound goes away after vehicle speeds up and starts to travel in a straight line. *tr
CategoryVehicle Speed Control
DateJan 18, 2017
StateFL
Description
Unintended acceleration when parking at slow speed with eco on. Often seen into garage which is slight incline. Automobile stops moving and any touch of the accelerator causes fast surge requiring very quick braking. Very repeatable under slow conditions. Selling dealer checked vehicle and reported that system operating as designed when auto stop/start is activated. This design is dangerous and the system should not default to engine auto stop activated. *tr
CategoryStructure:body:door
DateJan 06, 2017
StateNY
Description
Tl* the contact owns a 2017 ford escape. While driving 15 mph, the front passenger side door opened without warning. The vehicle was taken to be diagnosed, but was not repaired. The manufacturer was made aware of the failure. The failure mileage was 5,124.
CategoryAir Bags
DateOct 14, 2016
StateMI
Description
I was involved in a 5 car pile up on an express way traveling 65 miles per hour and the airbag did not deploy. The car was totaled. I was wearing a seat belt and had multiple contusions and concussions from whiplash.
CategoryStructure:body
DateOct 10, 2016
StateNY
Description
Several times after pulling the exterior door handle to open the door and get in after the car has been parked, the exterior door handle has stuck in the open position, so that when you get inside and try to shut the door, the door does not latch shut and the door is not securely closed though you may think it is.

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Brian Jones

About the Author:

Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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36 COMMENTS
  • Mona L

    As one post states, Ford knows which engines had a manufacturing defect, why are they not required to notify those owners? I purchased a 2017 Ford Escape EcoBoost from CarMax with 47,000 miles on it (current mileage after owning for 3 years is 72,000 miles). A few times it would not accelerate (usually in very dangerous situations like merging onto a highway) and just last week the check engine light came on. After having a friend run a diagnostic which came back as ‘Spark #1 misfire’ we took a look at spark plug #1 and it was full of fluid. It is now at Ford for a complete engine replacement (thankfully, I purchased an extended warranty for 100,000 miles). Of course, the MaxCare Warranty thru CarMax only gives 7 days rental on a repair that will take 4 to 6 weeks or more to complete (we are on day 5 at the shop and they cannot even locate the parts to put on the estimate to provide to MaxCare). I have contacted both CarMax and Ford and no one will provide a rental car for more than 7 days. Here I thought I was protecting myself and I’m faced with, possibly, months of needing a rental car at my expense. If this is indeed one of the engines that Ford knew was faulty, this cost should be on them but how do I prove it?

  • Karen

    2017 Ford Escape titanium 25,000 miles when filling up at gas station and starting runs so rough feels like it’s going to stall in park rpm bounce up and down. And it still does it in park whole engine running feels like it’s going to stall has a little shake every few seconds . Also sounds like rumble strips while driving around 25 or 40 a vibration

  • David C

    2017 Escape Titanium, 100,000km, no problems at all, great runner, good gas economy (8.4L/100km hwy).

  • Merima R

    2017 Ford Escape purchased with 17.000 miles at ford dealership
    100.000 miles coolant leaks in engine, need replacement

  • Gayal O

    I have a Ford Escape 2017 Titanium purchased new. It has several problems. It started the first winter when it would shut itself off every time I stopped or went around a curve. I would have to put it in park and start it again. Very dangerous. Next i started smelling fumes on the inside. Now the transmission is going out. I put it in reverse or drive and it jerks into gear. It goes into limp mode if I go over 40 miles per hour. It only has 68,000 miles. I will never buy a Ford again.

  • Kim

    I’m seeing that the 2017 Ford escape seems to have similar problems across the board. I’ve had issues with the start stop, I had a leaking roof and now I’m told coolent is leaking into my engine and I need a new engine. 90000km on this vehicle. What’s up Ford Motor Company? Seems there is some recall work to be done.

  • Kathy C

    2017 ford escape surged forward when I was about to park it and I hit a tree. I put it in reverse and it surged in reverse and hit my husband’s car that was parked behind me. Over 12,000 worth of damage. This surge issue also happened to a Ford Fusion that I had before this one causing me to hit into a car in front of me at a stop sign. My father in law also had a Ford Fusion and the surge issue caused him to hit into an ambulance that was in front of him at a busy intersection in the city. What is wrong with Fords and why have they not recalled this problem? I am so upset right now.

  • Hilary

    2017 Ford Escape….What a piece of JUNK…I bought this car in Novermember 2017. Everything went well until I passed the 100K then OMG…warranty no longer valid and things started going wrong. Issues with lights…car does not automatically shut off while at stop light…now tranny problems….Real piece of Junk…I am still into ford for payments so can’t sell with out going backwards financially. Never again will I buy a FORD. OH yes…I am in Canada…so this site probably will not be applicable to me. But just so you know….Ford is….Does not even deserve one star….

  • Mrs. B

    The engine of My 2017 ford escape is gone. Only 30000 miles. How is that possible? . Still under warranty and right now in the the dealer.

  • Dana

    Hello. My friend and neighbor is paying for a 2017 Ford escape se EcoBoost. Hasn’t moved in a year. A picture of a wrench red, engine falt service engine now. I think that’s what it said, a year ago. My friend is getting up in year’s. He’s not in great health, and he is an American veteran. Can help? His name is Russell and mine is Dana.

  • Rita S

    How can I get Ford to give me another car

  • M D

    My 2017 Ford Escape ( 51 K) is jerking as if I was pumping brakes while I back out of garage in the morning. Once in drive it runs fine. Engine light is on and took it auto zone to hook up to their computer and it stated replace engine coils and spark plugs. Took to local mechanic and diagnosis was unclear and said not misfiring at this time. He just swapped #1 cyl coil with # 3 cyl coil and turned off engine warning light. I leave and in two hours when I am backing out of a parking space it hesitates worse than ever. Any ideas?

  • Jack C

    MY Ford Escape has the engine light that goes on and off trouble fault has something to do about fluid mixing in with oil and I see other owners have had this fault I moved to NH but car was leased from WATERTOWN MASS. can I bring it to the nears dealer and since light is on all the time it now it seems that this has been going on a while will ford cover the fix ?

  • Kelly

    My 2017 Escape’s power steering went out at 36,100 miles. I bought this car second hand with 8,000 miles on it. Regular oil changes, and maintenance. I was told it would be over $3,000 to fix the power steering. Now, I keep getting a message about a roll over warning. Anyone else have this issue? I need help please.

  • dani

    engine won’t crank..new battery.dash lights flicker when I turn the key. but no engine cranking.wrecker is picking it up today. suspect its the ignition switch . not a dependable car. will trade for a Nissan soon

  • Robert M

    2017 Escape. Bought brand new . At 64k trans went up . Dealership said warranty expired at 60k. Told me 8 grand to fix . . I ended up replacing it myself with a low mileage used trans . 40 k later the flex plate cracked. I once again removed the trans and replaced the flexate. Now it has not been 5 thousand miles and the torque converter went up . . Iam done as soon as its back together its gone. . . P.S. iam a mechanic.

  • Corey

    2017 1.5 se went in on November 22 2020 for transmission issue with 51k miles. It’s now march 2 2021 and I just picked up my 2nd loaner car after putting 7k miles on the 1st one. No idea when I’ll get it back. Called FORD MOTOR COMPANY. They are working with the Ford dealership to get my transmission replace not just repaired. Can’t wait to get it back to trade it off.

  • steve

    2017 Ford Escape. Transmission out $4000 for a rebuild. This is what I get for buying Ford garbage. Never again. It’s my mission in life to warn everyone I know and meet about Ford trash. If anyone is reading this. Don’t buy a Ford. They are garbage and this company won’t stand behind their products.

  • warren B

    2017 Escape SE 4WD Factory tow package. Got to replace 2000 mustang GT 5 sp. Convertible Wife’s ride.
    I use it to tow trailer 4 track day car total package 2978 lbs. Tow 170 miles 1 way. Don’t push till up 2 temp.
    Drive with my brain engaged at all times. change oils well before needed use factory products or better.
    Act like it matters/keep cars at least 20 years. enjoy driving have good experiences with Ford products.

  • Jeff R

    We bought a 2017 Ford Escape titanium second hand from a Ford dealership with around 40,000 miles on it. Around 67,000 miles the motor started to overheat. We brought it to a Ford dealership, the manager of the garage told me it would likely need a new motor before it was even inspected. The gentleman went on to explain the Ford had a series of bad motors in the 2017 Escape. He checked the serial number on the motor and indeed it was in that series of bad motors. The manager told me it would likely take quite a while to get the work done because there were 10-15 Escapes ahead of our car that needed the same work done. He told me that Ford had been helping with the cost of work being done on these cars. A few days later the manager called me to say Ford would not help with any cost to replace the motor. The reason they gave was the motor was out of warranty, which I can understand for normal break downs but in my opinion, this was a Ford issue. After many phone calls that got me no further than a call center in a foreign country. I went back to talk to the manager I had been dealing with. He brought me to his office and said he felt bad for what was happening to us. He went on to say the reason Ford wouldn’t help was that it was a second-hand vehicle. He offered to help with the cost but I decided I was done with Ford. We had the motor replaced by an independent garage.

  • Ann S

    We have a 2017 Escape that is out of warranty by 269 miles. It needs a new engine. This is our 3rd Escape with major engine troubles.

  • Rex G

    2017 ford escape, leaks antifreeze, a leak that the dealer cant find, in Feb, 2018, the leak gets worse, take it back, dealer finds small leak, where the head and engine mate up?, they order parts, go a couple weeks through the Dec,2019, Christmas holiday, stop in, Escape needs a new engine, wont be here until mid Feb,2020, luckily we started this whole thing in Feb 2018, so there was a record, at the dealer,Ford says they will pay and fix, wife pissed, granny has tons of doctor stuff going on, major inconvenience, got a nice, 150 pickup loaner, but gotta take it back and get a car, I guess, hope its a good one, only a month and a half, before the engine gets here, then install time also, nice car, leather, compfy, creature stuff, wife loves all that stuff, I just wished the dang motor was up to code, looks like theres been lots of this with the Escape, thats to bad for Ford, glad there fixing it though so I can trade it off ASAP, just need to get some down money for another vehicle, will be reviewing, vehicles alot this next go round.

  • Brandon C

    Transmission failure. Bought 2017 Ford Escape SE new in the Fall of 2016. Just recently had to have the transmission rebuilt which cost $2684.00 The warranty was up so all cost was out of pocket. At the time of purchase I also bought a “Platinum ” extended warranty which turned out to be useless. The dealership scammed me out of an additional $3600.00 during the vehicle purchase process. On top of all that the “check engine ” light is also on. I would not recommend purchasing this car to anyone. It’s been a huge headache and loss of money.

  • Connie C

    2017 ford escape with approx. 29,000 miles (still under factory warranty) bought brand new. On highway going up mountain passing cars when lost all power, engine light on, had to make way off road, took to dealer right away, found nothing, Started idling rough, engine light on, then off, took to dealer found nothing. Running rough, engine light on took right to dealer, NEEDED ENGINE REPLACED. When I took car to dealer was told they had 3 waiting for engines, when I picked up car, was told 12 more escapes came in needing engines. Car will never be the same after engine replaced. Was told factory defect allows antifreeze to go into engine causing engine to need replaced. Spending approximately $24,000 on a brand new car that needed a new engine within 2 years is UNACCEPTABLE. Please help. Thank you, Connie

  • Ann M

    My 2017 Ford Escape Titanium constantly has interior moisture on the entire front windshield along with drivers door window and passenger door window. Also rear tail lights fog up with moisture. The auto on/off has shut off on 3 occasions and wouldn’t restart. The sensor system goes crazy for no reason without any vehicles around. So many problems for a newer car. Is this a lemon?

  • Tomas M

    We have leased a 2017 Escape Titanium, Light Engine turn on, Took the Car to the Dealer . After 48 hours of nobody contacting me I decided to call, they explained that there was an Engine problem and I need it to have anew one. They explained that the ford escape 2017 has a knowing problem and the head casket failed causing antifreeze to go into the ( oil) piston. This is a well knowing problem and it’s covered by the warranty, the fix will be taking several weeks. Considering this I requested a loaner to compensate my Lease payment. They told me that this was only complementary and provided me with a Compact Car (Fiesta) and I explained that this car was not equivalent to my Escape considering especially Safety. I spent days trying to get an answer from Ford, escalated this matter to Ford Corp thru BBB. I did try to get out my lease considering a breach of contract on their behalf Ford jerks people around sending me to different areas. Today I decided to get my car from the dealer and drive the car until someone from Ford call me to provide me a car transportation alternative or to cancel my lease

  • Kacey B

    Ford Escape 2017 se 1.5 liter eco boost engine

    Transmission is getting replaced and experiencing electrical issues with stop start and cross sensors

  • Dennis S

    Our 2017 ford escape head casket failed causing antifreeze to go into the ( oil) piston ..we had purchased the extra insurance to cover transmission ,motor etc…but we ended up with a used motor 14,000 miles otherwise we would have had to pay ove 2,000 out of pocket for a new one and the garage has had it now for over 2 weeks … i feel our insurance should not have been the one to pay for this and i feel we should have gotten a new engine from ford…i will not purchase another ford…

  • Michael S

    I have a 2017 Ford Escape. The head Gasket failed which caused the Antifreeze to mix in with the oil.
    I needed to wait 6 weeks to get the ok from Ford to have the engine replaced and another 6 weeks to receive the new engine and have it installed. Guess what a week after it’s in I’m getting an engine warning light on the dash. Another blown engine? I’ll be back to let you know.

  • Eric

    Not sure where you get your information from, but the Escape does NOT have the problematic dual clutch (aka Powershift) transmission.

  • Michael J

    I just purchased a used 2017 Ford Escape 2.0l Ecoboost and checked my spare tire storage area and it was full of water. What’s up with that?

  • Lori L

    Daryl,

    I went to leave for work yesterday (1/24/19) and when i hit my key to unlock my car ( 2017 Ford Escape) the passenger head light was out. When i opened the door to get in my car was filled with toxic electrical smoke and all my belongings in the vehicle covered in black and destroyed. Was towed to the local Ford dealer. Cant wait for the outcome.

  • Teresa D

    Today while driving my 2017 Ford Escape titumiam it started to shake and did not wont to to go. I was getting I85 to head to work and got so scared I took the first exit off and went straight to the local dealer. By this point it was hardly going and check engine light was on. I was told this afternoon at 5pm that I would have to have a new engine put in my car has 42,000 miles on it. They are not sure why said they sent pictures to Ford. I paid a lot of money for this car and now I am worried that I will have trouble from this point on!!

  • Daryl

    My 2017 escape caught fire in my driveway this morning and burnt beyond recognition. I started it with ford app and 15 minutes later it was up in flames

  • Peter A

    Battery runs down after washing on my ford escape 2014 model se

  • Patricia R

    stop start mode, stop at light shut off message said put in park and restart. happened 3 times on way home. think Ill trade it in and get a chevy.

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