Synerprise Consulting Services or SCS is a third-party collection agency based in Texas. SCS has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including failure to verify debts and attempting to collect debts not owed. If you have been contacted by SCS, understand your rights before responding.
The harassing company pays our fees.
They’re legit. According to the Better Business Bureau (BBB), Synerprise Consulting Services, Inc. is a legitimate collection agency, founded in August 2002, and the BBB established SCS’ profile page about nine months later, in May 2003. Buzzfile estimates SCS’ annual revenue at $1.8 million and the size of its headquarters staff at 30 people.
According to its website, Synerprise Consulting Services “is a full-service accounts receivable management company, offering a variety of services to the Healthcare Industry.” In addition, SCS “has a great deal of experience with both self-pay and third-party payers” in their effort to “maximize recoveries, regardless of balance, while maintaining a professional demeanor.”
As a full-service collection agency working in the healthcare field, SCS offers a variety of outsourcing services. Their Services page provides the following list: “pre-collect letter series; early-out programs; insurance follow-up; billing projects; bad-debt recovery; and consulting.”
Synerprise Consulting Services does not provide a lot of information about their business practices. However, their Automation page informs site visitors that SCS’ “collection and evaluation system is completely automated,” and uses a “system provided by Columbia Ultimate Business Systems (CUBS), an application software company unique to the collection industry.” SCS uses a “fully integrated dialer system… to maximize our collector[s’] actual contact time with the debtor.”
Synerprise Consulting Services does not provide any information about its regulatory compliance policies, nor do they provide any links or references to consumer protection resources, laws, or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
The BBB has closed 6 complaints against Synerprise Consulting Services Inc in the past three years, with none closed in the past 12 months. All of those complaints allege problems with billing and collections. Since June 2015, the Consumer Financial Protection Bureau (CFPB) has received 21 complaints about SCS. Justia lists at least 3 cases of civil litigation involving SCS.
Synerprise Consulting Services, Inc.
2809 Regal Rd., Ste. 107
Plano, Texas 75075
Telephone: (972) 985-0100
Website: http://www.synerpriseconsulting.com/
Absolutely. Here are some Sample Cases
Complaints against Synerprise Consulting Services commonly cite problems with inaccurate reports of delinquent credit items and inaccurate record keeping. In October 2016, a complainant indicated that he had been billed by SCS for a debt that had already been paid. SCS had initially removed the delinquent item from the complainant’s credit report, then resubmitted the same item several months later. The complainant alleged that his credit score dropped by 50 points. He also submitted a hard copy of his “account summary with the dates of service and amounts owed… [along with] a record of…payments.” The complainant “disputed [the] claim with Equifax but [his] credit score is still damaged.” In response, SCS agreed to remove the items in question.
In April 2016, a complainant indicated he had been billed by Synerprise Consulting Services for $700 for medical treatment that he claimed he did not owe. The complainant “called the hospital [where he] … was seen…and they confirmed he does not owe anything.” The complainant requested and received a statement that indicated there were no outstanding financial obligations. He sent the statement to SCS to substantiate his dispute, but he continued to receive collection calls. He insisted the debt was illegitimate and also disputed its validity with the credit reporting agencies. He requested that Synerprise Consulting Services cease and desist all collection efforts and remove his information from their database. In response, SCS indicated that they had received the complainant’s dispute and the statement. They explained that the dates of service on the statement were for December 2012 and July 2013, but that the dates of service in question were from 2010. In addition, the creditor was not the hospital, and the “charity letter” indicating there were no outstanding bills referred to a different matter. Synerprise Consulting Services indicated further that they would honor the complainant’s request to cease and desist collection activity; had removed the accounts from the database; and had sent deletion requests to the credit reporting agencies. In his rebuttal to this reply, the complainant indicated that the 2012 and 2013 dates of service “referred to the hospital reviewing/denying/approving [his] charity case at the hospital” rather than the actual treatment dates, which were in 2010. He also indicated that he had “asked for the debts… owed from the creditor [SCS had] …on file and there was nothing found. [He] called the hospital and numbers [Synerprise Consulting Services provided] …[for] the creditor, [and] again nothing was found.”
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
But here’s the rub: If you want to enforce your rights, or recover money for violations — you need to sue. These laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Your debt harassment checklist:
“Thank you and your staff for the exceptional work you did on my behalf in dealing with a debt collector. I’ve not experienced the level of professionalism, care, timeliness in follow-through, and financial compensation obtained through your firm.”
“I won’t be afraid to contact you or recommend your services to others for debt collection difficulties. Please keep up the outstanding work you do, and again, thank you for helping me through this challenging time. I am most grateful.”
“I did not realize I’d be getting any money from this wretched affair. I’m taken aback by what you have achieved in my behalf.”
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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Hello,
I recently started checking my credit score this year and check it at least once or twice a month. Well, this month, November, I went to check it and my score had dropped dramatically. I don’t have a credit card currently, and just have student loans that I make on-time payments on so there was no reason for my score to drop 72 pts within a month since I last checked it. I realized that I had 1 derogatory mark that I had not seen before, saying I was sent to collections for $88 for a medical bill that I don’t recognize or haven’t seen/heard of any notice that I owed any money for this exact bill. I have had some medical bills in the past that my insurance didn’t completely cover but I have always paid the amount in full on time, so this took me by complete surprise and I was completely shocked. I did more research on my account that was opened with SCS and realized that I wasn’t even in town on the date that supposedly the service took place. I am not sure what to do. I would greatly appreciate some help and feedback on what I should do next and how to handle this.
Thank you,
Serena
This company keeps calling for a debt that isn’t mine. If they are trying to collect on a medical bill, ask the caller to send a letter to “verify the debt”. It needs to have your social security and birthday on it. Due to HIPAA acts this information cannot be given to outside debt collections. If the company can’t verify you, contact the credit bureau to have the information removed.
SCS is sending a bill out and calling for a bill last year that I paid a long time ago.
Just filed my tax return with a bevy of intuit apps one of which provided me with my credit score. I had checked it quarterly in the past and had always been in the mid-low 700s. I have 2 high impact “debts” to SCS (a company I have never heard of, heard from in any form be it phone calls, emails, or postage mail) each below 100 dollars but now my credit score is in the low 500s! I am absolutely shocked. In 2018 I had to pay almost twice as much for a security deposit on an apartment and have not been able to purchase a vehicle. Well now I know why! My quality of life has been absolutely thrown into chaos because of this, i have no idea what to do. To my knowledge I have no known medical debt; and absolutely have never received a letter, a call, notification or any attempt for request of payment from this company or anyone else. If you think you can help me get me score back up to something respectable I’d love to hear from your firm. 5 stars to any one giving me hope through this.
This company just put a $1300 collection on my credit reports and I have never received a bill from them and do not recognize the company they are collecting on behalf of.
Synerprise has added a collection to all three bureaus. It was removed from Exdperian, but has now been re-added. I have had Lexington Law working on it. I have not received any bills form them or the client they’re working on behalf of. Do they work on a pay for delete system. I will pay it off, I just want it removed from my credit. Please advise.
Synerprise Consulting is calling me about a debt with US Anesthesia. Every month that I have gotten a bill from them I have called to resolve. They have billed the insurance company with the wrong coding. I gave them the corrected info in September and they keep telling me not to worry. I explained to them my worst fear was that I would end up in collections….sure enough that day is here.
Please consider this as my formal request for a cease and desist. Any reporting of this debt to any credit depository will result in retribution.
I would appreciate your assistance.
It would be greatly appreciated if I could speak to someone about this. I look forward to hearing from you.
hello my name is ira garrison davis my credit report has a delinquency 0f 95.00 on it from this agency can some one please contact me on this matter
Re: Synerprise Consulting
Hello!
I check my credit report periodically, and today found two delinquencies (one for $202, and the other for $57) from Synerprise Consulting which I had no knowledge on. This delinquency never appeared once in the past when I checked my reports. I am even sure if this is legitimate as it says this delinquency first made from 2012 and it was assigned in 2013, and as mentioned I was never contacted for this or saw this in my report in the past. I searched online for more information and arrived at your site.
It would be greatly appreciated if I could speak to someone about this. I look forward to hearing from you.
Thank you kindly,
Michelle Bochniak