Want to know how to fix Sterling background check errors and recover money? Sterling Talent Solutions or Sterling Infosystems is one of numerous employment background check agencies you’re likely to face during your job search. Find out who they are, what they do, and what rights you have under the Fair Credit Reporting Act (FCRA)
What is Sterling Talent Solutions?
Sterling Talent Solutions came to life in June 2016, after SterlingBackcheck and TalentWise merged in January 2016. Sterling Infosystems has 18 offices in eight countries, and boasts that it has more than 3,500 employees servicing 50,000 clients. While the company lists a post office box in Seattle as their address, the Better Business Bureau lists a Manhattan address for their headquarters.
Sterling Infoystems provides virtually every type of screening and background check by using the applicant’s name, birth date and social security number including:
Sex offender registry
County, state, national, and federal criminal checks
County and federal civil checks
Global Watchlist Search
National and international employment and education checks
Personal and professional references
Social Security number tracing
They also do social media searches. Once an employee is hired, the company does identity and immigration status verifications, employee audits and monitoring, random drug testing, and risk and compliance checks. Sterling Talent Solutions has received accreditation by the National Association of Professional Background Screeners (NAPBS).
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Were You Harmed By False Information or Errors In Your Sterling Infosystems Report?
Whether you get hired or promoted often depends on the information learned from an employment background check. A background check can come in many shapes and sizes. It may be as simple as verifying your social security number. Or it may include a detailed report of your credit and criminal history, or even information gathered from interviews of your friends and neighbors about your character and reputation.
Whatever the scope of the background check, the FCRA sets strict standards for how employers and background check companies get consent for and conduct background checks, and what they can do with the information they find.
If a background check company like Sterling fails to meet those standards, the FCRA gives you rights.
Common Mistakes On Employee Background Checks:
Background checks are susceptible to errors. Individuals who handle public and private data about you can make mistakes and computer systems can also fail to to be accurate. Here are some of the most common causes for inaccurate info showing on your report:
Wrong or incomplete data in original documents
Typos such as number transposition
Copying, filing, and search mistakes
File corruption in computer system
Outdated negative information
What are my Background Check Disclosure and Consent Rights?
You have a right to know if an employer will use information from a background check against you and an employer cannot obtain background check information without your express written consent.
A background check company cannot hand over your information to an employer unless the employer certifies that: (1) it has “clearly and conspicuously” disclosed to you in a separate document that it may obtain a background check; (2) you have authorized it to get the background check; and (3) it will provide you with advance notice of any adverse action based in any part on the background check report, a copy of the report, and a summary of your rights under the FCRA.
What if I get an adverse action notice from an employer after a background check?
If an employer takes “adverse action” against you by denying you a job based partly or completely on information in a background check report, the employer must give you notice of that fact. The adverse action notice must include the contact information for the background check company and an explanation of your rights to dispute the report.
Can criminal convictions appear on my background check after 7 years?
Yes, but a background check company must take reasonable steps to ensure its report is as accurate as possible. The FCRA also puts limits on the negative information a job screening report can include. A report cannot list civil suits, judgments, arrest records, paid tax liens, accounts in collection or most other negative information after 7 years, or bankruptcies after 10 years. It also cannot list expunged convictions. However misdemeanor or felony criminal convictions that go on record and are accurate can stay on your background check indefinitely.
What if I was deactivated or fired because of an accident and it wasn’t my fault?
You may have legal recourse now if you were fired because you were involved in a no fault car accident, thanks to a groundbreaking decision handed down by the United States Court for the Sixth Circuit. The court held that material omissions, such as not reporting the fault of an accident, can be interpreted as inaccurate information under the law.
Can I dispute a false disposition on my background check report?
If you don’t get a job because of information in a background check report, you are entitled to a copy of the report. You also have the right to dispute the report if it has errors or includes information it shouldn’t. If you dispute a report, the background check company must investigate and correct any errors within 30 days.
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Can I Sue Sterling Talent Solutions if my background report includes errors?
If you lost out on a job or promotion because a Sterling Talent Solutions background check report included inaccurate or illegal information, you may be able to sue in federal court. If you sue and win, you will may be entitled to your actual damages or statutory damages up to $1,000, plus punitive damages, attorneys’ fees, and costs.
Complaints Against Sterling Infosystems
Hardworking people just like you who lost job opportunities due to an inaccurate or unfair Sterling background check report have already sued the company for FCRA violations. Justia lists more than 100 federal civil lawsuits against Sterling, including cases that allege violations of the FCRA due to improper employment screening reports.
For example, on March 12, 2018, a consumer sued Sterling Talent Solutions in the federal district court for the Eastern District of Pennsylvania for violating the FCRA in connection with an employment background check and that he lost employment opportunities and suffered emotional distress, reputational harm and other damages. The complainant alleged that Sterling prepared a background check for a prospective employer but failed to use reasonable procedures to ensure the maximum accuracy possible of the report as the FCRA requires. According to the complainant, Sterling falsely listed a felony conviction on the complainant’s report when, in fact, an appellate court had overturned the conviction and dismissed it 12 years earlier. The complainant had applied for a job with Lyft, Inc., but Lyft “denied and delayed” employment opportunities and told him this was due to the inaccurate felony conviction information in the Sterling report.
This is just one of at least 7 federal civil FCRA lawsuits filed against Sterling Talent Solutions between January 1 and March 15, 2018 alone. At least 6 of those lawsuits allege that Sterling falsely branded the complainants as convicted felons and caused them to lose job opportunities. Several complainants filed their lawsuits as class action complaints, on behalf of themselves and similarly situated people.
The BBB and the Consumer Financial Protection Bureau (CFPB) have also received complaints alleging Sterling Talent Solutions violated the FCRA in connection with employment background checks. Most of these complaints allege that Sterling reports falsely listed felony convictions, included expunged, outdated, or incorrect information, or misidentified the subject of the report. Some complaints also allege that Sterling did not properly handle disputes about inaccurate information.
Actual Complaints Listed on the BBB website
“I filed for lyft and they did a back ground check. I got back the results and it was denied because I was rated a ***** *** *** ******** by sterling talent solution. I’ve never had a *** ***** ********** and was a uber driver and pasted their back ground check which shows some type of error”
“I applied for employment at ******* and a background check was done using the only criteria of my name and birth date by Sterling Talent Solutions. I’ve called the number given to dispute the background check and was told that it will take some time to resolve and in the meantime my employment will be in limbo or I will not have a job.. I’ve lived all my life in NJ except when I was in the military I was station in California, Florida and North Carolina. I asked the representative how they did a background check on me and they did a nationwide search based on name and birthdate I then explained to her that the background check should of been done in NJ since I’m seeking employment here and instead Sterling pulled info out of Oregon. I never lived in that state and I don’t have a middle name (“Anthony”). This individual – Anthony has felony charges and I don’t . Sterling should of used DOB, SS#, name, and license number”
“Sterling ran a Background Check on me on behalf of ********. An “alternate name” came up, which I’ve never heard of. The customer who requested the check saw it and it may have affected her decision to hire me. I’ve called and emailed Sterling several times to find out why the unknown name appeared. When I called, they couldn’t find any report on me. The emails have not answered my question. I finally asked the person sending the emails to please call me 3 times with no response. I don’t know what else to do and am greatly concerned about this. Been trying to get an answer for 2 weeks.”
Sterling Talent Solutions, Inc.
1 State Street Plaza, 24th Floor
New York, NY 10004
Phone Number: 877-424-2457
Ready to Assert Your FCRA Rights?
Fired or Not Hired Because of a Sterling Talent Solutions Background Check? If so, you’re in the right place.
● Our 12-year track record of helping hardworking, regular people just like you speaks for itself. We have the experience, knowledge, and dedication to get you the best results possible.
● We’ve helped more than 25,000 consumers recover more than $50 million.
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If you’re ready to assert your rights and fight incorrect information in your background check, we can help you get justice. Complete our form for a FREE case evaluation, or call 844-685-9200 NOW.
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About the Author:
Sergei Lemberg is a lawyer whose practice focuses on consumer law, class actions and personal injury litigation. He has been repeatedly recognized as the “most active consumer attorney” in the country. In 2020, Mr. Lemberg represented Noah Duguid in the United States Supreme Court in the case entitled Duguid v. Facebook. He is the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.