RevSolve, Inc. is a third-party debt collection agency based in Arizona that specializes in healthcare collections. RevSolve has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including improper sharing of information and attempting to collect debts not owed. If you have been contacted by RevSolve, make sure you understand your rights before responding.
The harassing company pays our fees.
They’re legit. According to the Better Business Bureau (BBB), RevSolve was founded and incorporated in 1964. The BBB established RevSolve’s profile page in 1968. RevSolve is listed as a collection agency that uses the alternate business names, CSB Systems and Collection(s) Service Bureau, Inc. The BBB lists three separate locations for RevSolve in Scottsdale, AZ. Buzzfile estimates RevSolve’s annual revenue at $5.8 million and the size of its headquarters staff at 40 employees.
According to its website, RevSolve “is a specialized healthcare revenue solutions company that works with mid- to large-sized healthcare providers to improve targeted areas in their revenue cycle.” RevSolve operates as “an extension of the business office, managing regular billing and receivables, recovering significant revenue for…clients.”
RevSolve’s clientele is comprised entirely of healthcare providers. Their accounts receivable management and collection services “are designed to provide patients with the highest levels of service through multiple contact points, such as telephone, customized patient portals, and even live internet chat.” These services include “consolidated patient billing solutions that bring the simplicity of a single monthly statement” to clients with “even the most complex provider billing environments.” In addition, RevSolve’s Extended Business Office division “provides targeted solutions that allow clients to focus on …core competencies.”
RevSolve’s compliance page indicates that RevSolve “is one of the few companies in the world to have achieved compliance certification through the ACA International Professional Practices Management System (PPMS).” They cite a strong policy of compliance with consumer protection laws, including a full-time compliance officer and RevSolve University, which “ensures that new staff are trained, and regularly retrained, on HIPAA, FDCPA, FCRA and various state and federal laws that may pertain to our operations.”
RevSolve’s consumer site hosts links to a payment portal and to web-based contact forms for requesting that RevSolve cease telephone contact, to register complaints, to report identity theft, or to request payment-in-full letters.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
As of December 2017, the Better Business Bureau (BBB) has closed 9 complaints against RevSolve Inc in the preceding 3 years, with 3 closed in the past 12 months. All of those complaints allege problems with billing and collections. As of June 2015, the Consumer Financial Protection Bureau (CFPB) has received 10 complaints about RevSolve. Justia lists at least 1 case of civil litigation involving RevSolve.
Absolutely. You can sue a debt collector. Here is a Sample Case Complaint:
Complaints against RevSolve cite problems resulting from disputes about balances owed, billing, and the accuracy of information reported to the credit reporting agencies. In March 2015, a complainant indicated he had received 5 calls from RevSolve representatives, each providing different information about an outstanding medical bill. One representative allegedly told the complainant he would have to file a claim to cover the costs of medical expenses. The complainant indicated he had subsequently contacted the healthcare provider to file the claim, but they told him it was not up to him to file the claim. He called the RevSolve representative back to inform him of the healthcare provider’s response, and the representative allegedly told him that RevSolve had filed a claim that had been rejected. The RevSolve representative allegedly said that the healthcare provider told RevSolve that it was the patient’s responsibility to file the claim, and that the complainant was now responsible for payment. The complainant indicated that he had called the healthcare provider back and requested information about the claim RevSolve alleged to have filed, but the healthcare provider said no claim had been filed, and that even if a claim had been filed, a response to claims takes at least 30 days to process. The complainant reported that he had talked to a RevSolve supervisor next, and that the supervisor had informed him that both of the representatives had been wrong about the information they had provided, and that no claim had ever been filed. When the complainant asked why he had received inaccurate and misleading replies, the supervisor allegedly stated that it “would be unprofessional of her to give…that” information, promising only to listen to the tapes of the calls and make a decision about what to do. The supervisor allegedly said she would not contact the complainant again about why he had been given inaccurate information or what action would be taken as a result.
The complainant accused RevSolve of using deliberately deceptive practices to get money from consumers and of covering up the abuses of its collections staff. In response, RevSolve indicated they were unable to respond to the complainant until they received a signed “HIPAA Authorization for Release of Health Information” form, “which needs to be filled out by the consumer and returned to …the RevSolve office.”
RevSolve, Inc.
1395 North Hayden Road
Scottsdale, Arizona 85257
Telephone: (800) 824-4889
Website: http://www.revsolve.com/
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“We realize that ours is just one small case among many – and many more serious – but are heartened by the fact that you accepted it and represented us with a professionalism that belied the small dollar amount.”
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”Lemberg Law has saved me from the endless calls, and harassing voicemails. They really do go to bat for you. I didn’t know that debt collection agencies can end up paying your legal bill. What a surprise, to receive free legal help. I’m very grateful for all the hard work they did to finally give me my life back.”
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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Illegitimate debt. They filed an ambulance charge. I never asked for their service. See them on my credit report as well. Common extortion.
Resolve continue to call and harassing.
RevSolve Inc debt collectors has been harassing me about an ILLEGITIMATE debt, a medical bill that I do not owe. Although I filed a timely dispute, RevSolve has never responded to my dispute. Moreover, the original creditor contacted RevSolve to get this collection removed from my credit report. However, RevSolve has failed to reposnd appropriately, failing to remove this item from my credit report and causing damage to my credit rating. Additionally, RevSolve attempted to intimidate me over the phone when I challenged the legitimacy of this debt. They made it very hard to file a dispute, and have failed to respond to multiple disputes.