Receivable Solutions , Inc. (RSI) is a third-party collection agency that specializes in collecting delinquent accounts for healthcare providers. RSI has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA) such as illegal communication tactics and attempting to collect debts not owed. If you have been contacted by RSI, make sure you understand your rights before responding.
The harassing company pays our fees.
They’re legit. According to the Better Business Bureau (BBB), Receivable Solutions, Inc. is a legitimate collection agency, started in 2000. The BBB established RSI’s profile page in 2009, and lists them as a collection agency with a staff of 92 people. Buzzfile estimates RSI’s annual revenue at $5.5 million.
Receivable Solutions collects almost exclusively for healthcare providers. According to its website, RSI provides “accounts receivable management solutions and outsourcing alternatives to improve cash flow, operating efficiencies, and profitability.” RSI has “mutually beneficial relationships with a great number of health systems who want to increase collections as much as possible while still maintaining an incredibly high level of patient service.”
RSI offers collection services in three main areas: self-pay/early out, bad debt collections, and third-party payer follow-up. Their self-pay/early out division utilizes the provider’s policies to provide full-service accounts receivable management including inbound/outbound calling, statements, insurance billing, and follow-up and administration of charity programs. Their bad debt collections division extends these services with primary and secondary collections that employ extended contact hours and regional call centers; credit reporting to all three major agencies; and integrated legal services. RSI’s third-party payer follow-up division is for small balance, aged accounts receivable, and legacy follow-up accounts with turn-key solutions that minimize the staff involvement of providers.
Receivable Solutions states a philosophy that prohibits operating “in any gray area as it relates to compliance, data security or collection techniques,” and maintains “a conservative posture as it relates to all privacy standards, compliance statutes, collection-specific laws (FDCPA, TCPA, FCRA, etc.) and FTC interpretations.” However, its client-facing website does not offer any links or references to consumer protection resources, laws, or agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
The BBB has closed 31 complaints against Receivable Solutions in the past three years, with 10 closed in the past twelve months. The majority of complaints allege problems with billing and collections. Since August 2015, the Consumer Financial Protection Bureau (CFPB) has received 26 complaints about RSI. Justia lists at least 3 cases of civil litigation naming RSI as a defendant.
Receivable Solutions, Inc.
1325 Garner Lane, Suite C
Columbia, SC 29210
Telephone: (866) 505-7419
Website: http://www.receivable-solutions.com/
Absolutely. You can sue a debt collector. Here are some Sample Complaints
Complaints against Receivable Solutions, Inc frequently cite confusion about billing documentation and the accuracy of information reported to credit reporting agencies. For example, in October 2016, a complainant indicated he had requested itemized statements for two accounts being handled by RSI, but had not received them. He indicated an RSI representative had initially told him there had been an overpayment; then that some adjustments had to be made; but he insisted he had not received any documentation. He also indicated that he had left phone messages but had not received any return calls. In response, an RSI representative indicated that both accounts cited by the complainant carried a zero balance, and that questions about itemized statements should be directed to the healthcare provider. The complainant expressed confusion that RSI was able to provide details about the account balances and the dates of payment but not provide itemized statements. RSI’s response indicated that they do not own the debts, but merely service them on behalf of the provider.
In August 2016, a complainant indicated that a bill for $1,522 he claims he had already paid had been continually posted to his credit report. He also reported that the healthcare provider had sent several letters and email messages with contradictory messages stating, “they don’t get anything then try to make me pay it anyway.” In response, an RSI representative indicated the account had been placed with the South Carolina Association of Counties tax garnishment program, and that the tax garnishment office had received payments for the account. The representative conceded that tax garnishments are handled differently, but could not account for the reason the payment had not been reported to RSI. As a result of the complaint, the RSI representative indicated he would post an adjustment to the complainant’s account, initiate a deletion from the credit reporting agencies, and mail a letter of confirmation.
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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I had a bill with lexington medical, when I became unemployed I was turned over to receivable solutions. I set up a $50 a month payment plan with RSI and have paid faithfully for 5 years. Now all At once I stopped getting billed, I just figured it got lost in the mail, so I calles to make a payment over the phone and they will not let me pay unless I set up automatic draft and said if I don’t they were going to garnish my wages or keep my taxes, THIS IS CRAZY WHEN I AM ON THE PHONE TRYING TO PAY THEM AND HAVE NEVER MISSED A PAYMENT!! ABSOLUTLY NOT AM I ALLOWING THESE CROOKS TO DRAFT OUT OF MY ACCOUNT!
I keep receiving robot calls from Receivable Solutions despite my written request for them to cease and desist.
On behalf of my wife, they call and do not identify who they represent ever. Today the gentleman called and asked if this was …….and she said yes then said she was waiting for my doctor to call and he hung up. They also never tell the bill amount, which medical services it is going to and the dates of services.