Receivable Management Services LLC or RMS is a third-party collection agency based in Seattle, WA. RMS has received consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA) such as illegal communication tactics. If you have been contacted by Receivable Management Services, make sure you understand your rights before responding.
The harassing company pays our fees.
They’re legit. According to the Better Business Bureau (BBB), Receivable Management Services was founded in 2001 and incorporated the same year in DE. The BBB established a profile page for RMS in 2005 but they remain a non accredited business to date. The BBB lists Receivable Management Services as a collection agency. Buzzfile estimates Receivable Management Services’ annual revenue at $119.8 million and the size of its headquarters staff at 800 employees and 3,000 across its multiple locations.
According to its website, Receivable Management Services “provides debt recovery services to companies from a wide range of industries.” These industries include such as medical, insurance, finance, telecommunications, and retail. RMS states that it is “committed to resolving your inquiries in a timely manner,” and encourages site visitors to contact them with any questions during business hours, Central Time.
RMS’ website is unique in several regards. It is bilingual in English and French, which is not typical for businesses in the United States, where Spanish is usually the second primary language. Furthermore, although the site is superficially well-designed and visually appealing, it contains almost no information about RMS’ client base, collections practices, or compliance policies. RMS’ home page has three options for site visitors—an email address, a toll-free phone number, and a link to an online pay portal. Site visitors have to clink on the About page to learn that RMS is a debt recovery service, and they do not provide any information beyond that basic description.
The payment portal link leads to the Payment page, which advises site visitors to refer to the log-in and password on written correspondence they may have received from Receivable Management Services. It is only on the Payment page that site visitors can find RMS’ Seattle, WA address; furthermore, this address is in the Pacific time zone although the site indicates via their business hours that they are located in the Central time zone.
Their Contact page provides a web-based contact form and a phone number, but it does not identify RMS as a debt collector, and there is no mandated legal disclaimer. Instead, they have posted a statement that says, “If you have been contacted by us and have a question or concern with your account or for any other reasons, including suggestions on how The Receivable Management Services Corporation (RMS) may better serve you or to submit any other comments, please complete the information and form below.”
The site contains no information about consumer protection resources, laws, or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
The BBB lists 52 consumer complaints against Receivable Management Services in the past 3 years. The Consumer Financial Protection Bureau (CFPB) received 1 complaint against RMS in January 2017. Justia lists at least 6 cases of civil litigation involving RMS.
Receivable Management Services LLC.
240 Emery St
Bethlehem, PA 18015-1980
Website: https://www.rmscustomersupport.com/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely RMS would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here are some Sample Cases filed in Federal Court
In 2018, The Receivable Management Services Corporation faced a proposed class action filed by a plaintiff who claimed a debt collection notice he received from the company failed to identify his current creditor. According to the lawsuit, the defendant’s April 2017 collection notice merely requested payment owed to an entity called New York Life Insurance V65. The letter unlawfully failed to indicate whether New York Life Insurance V65 is the account’s owner or the plaintiff’s current or original creditor, the suit charges, nor did it say which entity the plaintiff should make a check payable to.
“The least sophisticated consumer, reading the Letter as a whole, would not know whether the creditor to whom the debt is owed is [the defendant] or New York Life InsuranceV65,” the case argues.
Information about Receivable Management Services’ legal involvement is also difficult to locate, but several cases indicate a similar pattern of obscurity. Three cases in particular indicate the types of civil litigation that have been initiated as a result of RMS’ business practices. First, in September 2012, a healthcare insurance provider that was acting as an agent of RMS attempted to impose sanctions against a plaintiff who had delayed payment of an award to the healthcare insurance provider. In this case, it appears the plaintiff had previously sought to avoid paying healthcare costs, though it is not clear whether he cited any violation of the Fair Debt Collection Practices Act (FDCPA) as the basis for his objection. Regardless, the court record indicates that the agent of RMS had moved for payment of an award of $36,336.46 in court costs and attorney’s fees. The court had previously asked whether the plaintiff wished to submit documentation of his financial status to refute the award. The plaintiff had provided copies of bills, bank statements, medical records indicating various health issues, and a statement of “accruing mortgage payment[s] at the forbearance of” his mortgage, but did not supply supporting documentation, tax returns, or income sources. As a result, the court granted a judgement in favor of RMS’ agent in the amount of $3,000.
In September 2013, in United States District Court, Eastern District of Wisconsin, a plaintiff who had prevailed in a case alleging RMS had violated certain provisions of the FDCPA appealed to the court to address concerns about the amount of the award for attorney fees and court costs. The court noted that the “case comes down to, like so many FDCPA cases, the question of attorneys’ fees” largely because the $1,000 statutory maximum award is relatively modest, increasing the significance of the award of attorney fees. These considerations have “resulted in the development of a cottage industry for both plaintiffs and defense attorneys specializing in these sorts of actions and a proliferation of FDCPA litigation in courts.” In this case, the judge went to considerable lengths to establish on record a method of calculating appropriate amounts. Ultimately, despite the fairly straightforward nature of this particular case, and of FDCPA cases in general, the court determined that there was no reason to adjust downward the plaintiff’s request for attorney fees and approved an order requiring RMS to pay $2,526.00 plus $350.00 in court costs, in addition to the statutory amount granted in the award hearing.
Finally, a case of civil litigation involving Receivable Management Services was cited in an Order issued as a result of a separate hearing attempting to hold the California Department of Corrections and Rehabilitation (CDCR) liable for contempt for their failure to have complied with a subpoena to produce records relating to a state prisoner housed at Atascadero State Hospital. A case in which RMS was the defendant was cited as case law in an effort to determining whether there was sufficient “character and magnitude of…harm threatened by [CDCR’s alleged] continued contumacy, and the probable effectiveness of any suggested sanction in bringing about the result desired.”
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“With your help the nagging collection calls have ceased! I was thrilled I was also able to get damages from the collection agency. I am unable to adequately express my joy. I am so thankful I made the call.”
“I would recommend your company to anyone. You have the debt collectors off my back, and I will finally see the light at the end of the tunnel. Throughout the entire procedure your employees were courteous and professional. I was blown away by their efficacy also.
“After speaking to one of the partners, and going over the plan of action, I felt I’d chose the perfect company to go to work for me. He was very accommodating in describing what was going to happen. I would strongly recommend Lemberg Law to anybody being hassled by debt collectors”
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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My Sprint account was sent to RMS. They’ve been calling me for months and have offered me a settlement amount. Well, because I’m not new to this and worked in Collections before I told them I needed this agreement in writing. They continue to tell me they’ve emailed me and then I asked for it to be mailed, months passed, nothing.
Every single representative they have working there are completely unprofessional and rude. I just want to pay my debt and be done with it but I’m not doing that until I get this in writing because they can simply resale my debt or state that I didn’t pay them. They call me at least 3 times a day including the weekends and after I’ve been tremendously patient they continue to display rude behavior. In these times, who would pay a debt to a company when they haven’t received any documentation of the debt. This company needs to be shut down.
This debt collector has called my wife on June 3 and 5th and my grandmother on the 8th saying there is a legal complaint against me for charges to defraud a lending institution. Then on June 10 I called them and they told me to pay 1000 dollars on 200 dollar loan for they will proceed with charges.
These people call me daily, multiple times, with a robocall which gets cut off during the message.
After I got sick of their daily harassment, I finally answered them, I would not identify myself until they told me the nature of the call. They refused. They do not say who they represent.
These people call everyday multiple times a day. I’ve blocked them and they continue to call my mother and sister. I do not know who they are representing these calls began out of nowhere and I have never received any correspondence from these people!
These guys are clowns. Total amateurs who hire rude and illiterate reps to run their racket. Progressive Insurance uses them to pursue people who wouldn’t fall for their billing scams. Both companies are train wrecks.
I keep getting calls from this RMS and have blocked the number but they call from another number. I have not verbally had any conversations with these people. They leave voicemails. The times I have answered the calls when they call from different numbers it’s an automated voice telling me I must call them back and talk about this matter. I don’t even know what it is. I am currently paying for the 2 accounts in which I am in debt for with another company so I don’t know what this is. I’ve never received anything in the mail from these people. I wish they would stop calling me. How can you help me?
I need legal help please call me for help.
Called today asking for the person who handles the Estate for ******. Told her that since he wasn’t dead, nobody does. She said she needed to speak to him. Told her since she thought he was dead, she could talk to me. She told me no. I told he was unavailable and she could either talk to me or not. She said she would end the call……
I received a call today from RMS saying that they are going to take me and my employer to the court if I don’t pay back the amount immediately or if I don’t call them back by tomorrow at 11:00 am then they are going to summon me to court. They mentioned that my employer also need to appear to court, is that true? What can I do except to make the payment ? The amount they mentioned is more than I borrowed from the aceexpress. Can you please advise me?
My husband and I recently paid off our debt through this place and was told that it would be removed from our credit report no later than March 1st, 2019 and it’s still on the credit report so I called them today and the guy I spoke with was unbelievably rude and told me that since we settled the debt instead of paying the whole amount that it would take 30-90 days for it to be removed from our credit report so I asked him why he told my husband no later than March 1st and he was rude told me that I need to talk to my husband and get him to call this guy back so he could replay the conversation. Little does the guy know I heard him tell my husband no later than March 1st myself and he continued to argue he was the most ugly debt collector I’ve ever spoken to and refused to help me understand why this isn’t taken off of our credit report. I want this debt off it’s been paid and we are currently trying to get a home loan but cannot do so until this is removed. How can I get this removed ASAP?
I set up a monthly payment with this company. The first payment was fine. The second payment did not come out as scheduled. I called and asked why, the rep said it was refused for insufficient funds. This was a complete lie. I called him on it and he asked for my card number again and surprise, it cleared. I have another payment coming out in February. If they try this garbage again, what can I do?
How do I stop them from calling me and my family
i OWE THE bROWNLEE iNSURANCE CO.
i NEED TO KNOW IF sOUTHERN iNSURANCE CO AND OR RECIEVEABLE MANAGEMENT CO ARE AFFILIATED WITH BROWNLEE.
rmc SAYS THEY ARE COLLECTING A DEBT FOR SIC.
my dad has been dead for 2 years and i am the son they call all the time asking for him they hang up on me you can hear them yelling and cursing in the background now they sent a tricky email and they will call you showing that there number is from same area code and prefix as yours there tactics are pretty harsh