RealPage Inc is one of numerous tenant screening background check agencies you’re likely to face during your search rental apartment search. Find out who they are, what they do, and what rights you have under the Fair Credit Reporting Act (FCRA)
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What is RealPage – LeasingDesk?
RealPage, Inc. was founded in 1998, and is based in Texas. The company offers tenant background screening services to property owners and managers through its wholly owned subsidiary LeasingDesk. According to its website, RealPage is “a leading global provider of software and data analytics to the real estate industry” and its “advanced resident screening software solution puts the knowledge and pricing power into” the hands of the property owner. The company boasts that it “currently serves nearly 12,500 clients worldwide from offices in North America, Europe and Asia.”
The company provides many types of tenant screening checks. Its offerings include criminal searches, rental payment history and rental credit checks, as well as identity verification.
RealPage, Inc. 4000 International Pkwy STE 1000 Carrollton, TX 75007-1915
Housing is a basic need. Whether you are approved to rent or lease a house or apartment often depends on the information learned from a tenant screening report. A tenant screening report can come in many shapes and sizes. It may be as simple as verifying your social security number. Or it may include a detailed report of your credit and criminal history, or even information gathered from interviews of your prior landlords, neighbors,or friends about your rental and rent payment history or your character and reputation.
Whatever the scope of the background check, the FCRA sets strict standards for how landlords and tenant screening companies get consent for and conduct background checks, and what they can do with the information they find.
If a tenant screening company like RealPage fails to meet those standards, the FCRA gives you rights.
If you feel you have been harmed by this Tenant Screening Agency, click 844-685-9200 ☎ NOW to call us or go ahead and fill out our Contact Form. We will fight for your rights. Our services are absolutely FREE to you.
What are my Tenant Screening Report Disclosure and Consent Rights?
You have a right to know if a landlord uses information from a tenant screening report against you and a landlord cannot obtain screening information from a tenant screening company unless the landlord certifies that it will only use the report for housing purposes.
If a landlord takes “adverse action” against you either by denying your rental application or imposing more stringent rental conditions on you (e.g., requiring a co-signer, a higher deposit or increased rent) based partly or completely on information in a tenant screening report, the landlord must give you notice of that fact. The adverse action notice must include the contact information for the tenant screening company and an explanation of your rights to dispute the report.
Your Right to an Accurate and Legally-Compliant Report
A tenant screening company must take reasonable steps to ensure its report is as accurate as possible.
The FCRA also puts limits on the negative information a tenant screening report can include. A report cannot list civil suits, judgments, arrest records, paid tax liens, accounts in collection or most other negative information (except criminal convictions) after 7 years, or bankruptcies after 10 years. It also cannot list expunged convictions
Your Right to Dispute an Unfair Screening Report from RealPage
If your rental application is denied or a landlord or property management company imposes more stringent conditions on your application because of information in a tenant screening report, you are entitled to a copy of the report. You also have the right to dispute the report if it has errors or includes information it shouldn’t.
If you dispute a report, the tenant screening company must investigate and correct any errors within 30 days.
Your Right to Sue RealPage if your report includes inaccurate or illegal info
If you were denied rental housing or subjected to more stringent financial or other conditions to rent a house or apartment because a tenant screening report included inaccurate or illegal information, you may be able to sue in federal court. If you sue and win, you may be entitled to your actual damages or statutory damages up to $1,000, plus punitive damages, attorneys’ fees, and costs.
Honest, hardworking people just like you who lost housing opportunities due to inaccurate or unfair RealPage tenant screening reportshave already sued the company for FCRA violations. Justia lists at least 27 federal civil lawsuits against RealPage, including cases that allege violations of the FCRA due to improper tenant screening reports.
For example, on April 20, 2016, a consumer sued RealPage in the federal district court for the Central District of California for violating the FCRA in connection with a tenant screening report and alleged that he was denied housing opportunities and suffered emotional distress, reputational harm and other damages. The complainant alleged that he applied to rent a home subject to a background check. RealPage prepared the background check but failed to use reasonable procedures to ensure the maximum accuracy possible of the report as the FCRA requires and failed to comply with its other obligations under the FCRA. According to the complainant, RealPage falsely listed a criminal history on his report when, in fact, he had no criminal history. As a result of the false report, the complainant’s rental application was denied and his reputation was harmed.
This is just one of the federal civil FCRA lawsuits filed against RealPage. Most of those lawsuits allege that RealPage did not take reasonable steps to verify criminal background information and, as a result, falsely branded the complainants as convicted felons and caused them to lose housing opportunities.
The Better Business Bureau (BBB) has also received complaints alleging RealPage violated the FCRA in connection with tenant screening reports. The BBB has received 186 complaints in the last three years, with 30 complaints closed in the last 12 months. Many of those complaints allege that RealPage falsely listed criminal convictions, included expunged, outdated, or incorrect information, or misidentified the subject of the report. Some complaints also allege that RealPage listed inaccurate rental history or non-existent evictions, and that RealPage was not responsive or did not properly handle disputes about inaccurate information.
Actual Complaints Listed on the BBB website
“Information not correct when screened for Apartment I paid $450.00 to apply to an apartment complex that I was sure that I would get approved for on 06/30/18. The apartment complex uses Realpage for their screening of applicants. I was called on Monday and asked about a criminal background record. I was furious because this is something that should not be coming up. I was told to try to dispute it with realpage. I called them immediately after and started the dispute process. I told them how it was imperative that I get this removed from the screening the same day or the next day, so I can get this apartment and let the complex know. They have all the documentation they need, and it should not take more than a day to fix. I called them on Monday 07/2/18 to have this processed, but they can give no updates or time frames as to when it can be resolved. This is unacceptable for any business.”
“Incorrect information appears on my consumer report as a result of identity theft. Pursuant to my rights under federal consumer reporting laws and Federal Trade Commission identity theft laws, I am requesting that Real Page (dba Leasing Desk) cease and desist reporting criminal records related to the state of Virginia that appear under my SSN”
“My LeasingDesk report contains multiple errors I applied to an apartment complex that uses LeasingDesk to run applications and was denied due to two items that are false.”
Ready to Assert Your FCRA Rights?
Denied Housing because of a LeasingDesk Tenant Screening Report? If so, you’re in the right place..
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If you’re ready to assert your rights and fight incorrect information in your tenant screening report, we can help you get justice. Complete our form for a FREE case evaluation, or call 844-685-9200 NOW
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About the Author:
Sergei Lemberg is a lawyer whose practice focuses on consumer law, class actions and personal injury litigation. He has been repeatedly recognized as the “most active consumer attorney” in the country. In 2020, Mr. Lemberg represented Noah Duguid in the United States Supreme Court in the case entitled Duguid v. Facebook. He is the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.