RealPage LeasingDesk Tenant Screening Report – Dispute False Info or Errors

Unfair Tenant Background Checks: Know Your Rights

Updated on Author: Sergei Lemberg

Updated on Author: Sergei Lemberg

RealPage Inc is one of numerous tenant screening background check agencies you’re likely to face during your search rental apartment search. Find out who they are, what they do, and what rights you have under the Fair Credit Reporting Act (FCRA)

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What is RealPage – LeasingDesk?

RealPage, Inc. was founded in 1998, and is based in Texas. The company offers tenant background screening services to property owners and managers through its wholly owned subsidiary LeasingDesk. According to its website, RealPage is “a leading global provider of software and data analytics to the real estate industry” and its “advanced resident screening software solution puts the knowledge and pricing power into” the hands of the property owner. The company boasts that it “currently serves nearly 12,500 clients worldwide from offices in North America, Europe and Asia.”

The company provides many types of tenant screening checks. Its offerings include criminal searches, rental payment history and rental credit checks, as well as identity verification.

Contact Information

RealPage, Inc.
4000 International Pkwy STE 1000
Carrollton, TX 75007-1915

Phone: 972-820-3000


Were You Denied Housing Based on False Information or Errors in a LeasingDesk Tenant Screening Report?

You may have a claim if a background check error cost you a job

Housing is a basic need. Whether you are approved to rent or lease a house or apartment often depends on the information learned from a tenant screening report. A tenant screening report can come in many shapes and sizes. It may be as simple as verifying your social security number. Or it may include a detailed report of your credit and criminal history, or even information gathered from interviews of your prior landlords, neighbors,or friends about your rental and rent payment history or your character and reputation.

Whatever the scope of the background check, the FCRA sets strict standards for how landlords and tenant screening companies get consent for and conduct background checks, and what they can do with the information they find.

If a tenant screening company like RealPage fails to meet those standards, the FCRA gives you rights.

If you feel you have been harmed by this Tenant Screening Agency, click 844-685-9200 ☎ NOW to call us or go ahead and fill out our Contact Form. We will fight for your rights. Our services are absolutely FREE to you.

What are my Tenant Screening Report Disclosure and Consent Rights?

A Summary of Your Rights Under the FCRA

You have a right to know if a landlord uses information from a tenant screening report against you and a landlord cannot obtain screening information from a tenant screening company unless the landlord certifies that it will only use the report for housing purposes.

If a landlord takes “adverse action” against you either by denying your rental application or imposing more stringent rental conditions on you (e.g., requiring a co-signer, a higher deposit or increased rent) based partly or completely on information in a tenant screening report, the landlord must give you notice of that fact. The adverse action notice must include the contact information for the tenant screening company and an explanation of your rights to dispute the report.

Your Right to an Accurate and Legally-Compliant Report

A tenant screening company must take reasonable steps to ensure its report is as accurate as possible.

The FCRA also puts limits on the negative information a tenant screening report can include. A report cannot list civil suits, judgments, arrest records, paid tax liens, accounts in collection or most other negative information (except criminal convictions) after 7 years, or bankruptcies after 10 years. It also cannot list expunged convictions

Your Right to Dispute an Unfair Screening Report from RealPage

If your rental application is denied or a landlord or property management company imposes more stringent conditions on your application because of information in a tenant screening report, you are entitled to a copy of the report. You also have the right to dispute the report if it has errors or includes information it shouldn’t.

If you dispute a report, the tenant screening company must investigate and correct any errors within 30 days.

Your Right to Sue RealPage if your report includes inaccurate or illegal info

If you were denied rental housing or subjected to more stringent financial or other conditions to rent a house or apartment because a tenant screening report included inaccurate or illegal information, you may be able to sue in federal court. If you sue and win, you may be entitled to your actual damages or statutory damages up to $1,000, plus punitive damages, attorneys’ fees, and costs.

Actual Complaints

Honest, hardworking people just like you who lost housing opportunities due to inaccurate or unfair RealPage tenant screening reportshave already sued the company for FCRA violations. Justia lists at least 27 federal civil lawsuits against RealPage, including cases that allege violations of the FCRA due to improper tenant screening reports.

For example, on April 20, 2016, a consumer sued RealPage in the federal district court for the Central District of California for violating the FCRA in connection with a tenant screening report and alleged that he was denied housing opportunities and suffered emotional distress, reputational harm and other damages. The complainant alleged that he applied to rent a home subject to a background check. RealPage prepared the background check but failed to use reasonable procedures to ensure the maximum accuracy possible of the report as the FCRA requires and failed to comply with its other obligations under the FCRA. According to the complainant, RealPage falsely listed a criminal history on his report when, in fact, he had no criminal history. As a result of the false report, the complainant’s rental application was denied and his reputation was harmed.

This is just one of the federal civil FCRA lawsuits filed against RealPage. Most of those lawsuits allege that RealPage did not take reasonable steps to verify criminal background information and, as a result, falsely branded the complainants as convicted felons and caused them to lose housing opportunities.

The Better Business Bureau (BBB) has also received complaints alleging RealPage violated the FCRA in connection with tenant screening reports. The BBB has received 186 complaints in the last three years, with 30 complaints closed in the last 12 months. Many of those complaints allege that RealPage falsely listed criminal convictions, included expunged, outdated, or incorrect information, or misidentified the subject of the report. Some complaints also allege that RealPage listed inaccurate rental history or non-existent evictions, and that RealPage was not responsive or did not properly handle disputes about inaccurate information.

Actual Complaints Listed on the BBB website

“Information not correct when screened for Apartment I paid $450.00 to apply to an apartment complex that I was sure that I would get approved for on 06/30/18. The apartment complex uses Realpage for their screening of applicants. I was called on Monday and asked about a criminal background record. I was furious because this is something that should not be coming up. I was told to try to dispute it with realpage. I called them immediately after and started the dispute process. I told them how it was imperative that I get this removed from the screening the same day or the next day, so I can get this apartment and let the complex know. They have all the documentation they need, and it should not take more than a day to fix. I called them on Monday 07/2/18 to have this processed, but they can give no updates or time frames as to when it can be resolved. This is unacceptable for any business.”

“Incorrect information appears on my consumer report as a result of identity theft. Pursuant to my rights under federal consumer reporting laws and Federal Trade Commission identity theft laws, I am requesting that Real Page (dba Leasing Desk) cease and desist reporting criminal records related to the state of Virginia that appear under my SSN”

“My LeasingDesk report contains multiple errors I applied to an apartment complex that uses LeasingDesk to run applications and was denied due to two items that are false.”

Ready to Assert Your FCRA Rights?

Denied Housing because of a LeasingDesk Tenant Screening Report? If so, you’re in the right place..

● Our 12-year track record of helping hardworking, regular people just like you speaks for itself. We have the experience, knowledge, and dedication to get you the best results possible.
● We’ve helped more than 25,000 consumers recover more than $50 million.
● We work to restore your reputation and get you the compensation you deserve. You focus on living your life.
● We care because we know what it’s like to lose out on a job because a faceless company didn’t follow the law.
● We will fight hard for you and won’t stop. We are not afraid to stand up to big, powerful companies. That’s what we do.
● It won’t cost you a penny out of pocket – you pay nothing until we win money for you.

Our mission is to fight for your rights. ✊

If you’re ready to assert your rights and fight incorrect information in your tenant screening report, we can help you get justice. Complete our form for a FREE case evaluation, or call 844-685-9200 NOW

What Our Clients are Saying

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Sergei Lemberg

About the Author:

Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."

See more posts from Sergei Lemberg
  • A. H

    Denied Apartment, Disputed Action, They insist on keeping the Non- Eviction Valet When legal Court papers to prove that I have no evictions.

  • Jose S

    I was denied housing twice at two different apartment complexes because the report they sent said I had an eviction and was a sex offender which where both false. The eviction date was when I was a minor and not living in the same city. The only thing that could’ve linked me to the criminal record was my name, apart from that there was no DOB or SSN. It’s frustrating that they can report these inaccuracies without actually verifying them.

  • Thomasina

    They denied me for rental apartments, when I never been evicted or owe any money to new rental agency. I’ve rented 3 apartments my whole life one for 9 years the other 3 years and the current for 2 years..I feel as though I even have a credit card that’s in good standing on my report as well other credit accounts I paid off that’s in good standard they don’t report good information to the property leasing off they report all negative things or find petty things to use against to make you get denied l..It’s not fair …if I could rate no stars I would.


    Realpage says I owe an apartment complex that has been sold. The new owners nor the old owners have records that I even lived there though i did. There is nothing on my credit report stating that I owe any fees. If the new and old owners can’t find anything, then why does Realpage have the right to get me denied rental? This is absolutely absurd!!

  • Cynthia G

    Just received an email from realpage leasing desk stating I was denied rental approval due to many unsatisfactory details on my background check and credit report. Giving me a leasing desk score of 367 out of 1000. Yet, I was approved with flying colors by the same leasing company (realpage leasing desk) when I applied at a different complex. Giving me a score of 697… All in the same day. Sounds fishy…

  • Lisa H

    I had a home which I included in a Ch 7 moved out of the home due to me not reaffirming the home who ever the bank appointed the home to or sold the home to filed a eviction with my name…But shows zero dollars owed. Now with that on my public record I’m being denied housing. These companies don’t care to evaluate the information they report on you it’s all about making money. The information was removed from the reporting company but they kept my 180.00 and I was not offered a apartment and when I called them regarding my money I was on hold for 20 minutes but I sent a email and they responded with lies regarding my money

  • Tyonna

    Me and my children have had to be honey for over a year because Real Page / Leasing Desk. This company needs to be shut down. I have lost well over $2000 in application fees over that past year. I have disputed the information they “remove” it and the apartment still doesn’t lease to me due to the information originally received. This is unethical and someone needs to help us stop this company! They are causing increase in homeless families for reporting inaccurate information! I still haven’t gotten into a place behind one inaccurate information that they are falsely reporting .

  • deniesha

    I just applied for an apartment 02/20/2020 and was denied because something popped up saying I owed rent I have paid my rent in every place I’ve ever stayed in on time I’ve stayed in my places over 3 years never had any problems with paying my rent they are presenting false information and its really messing me up its a cell phone bill I owe $128.00 on and they are denying me apartments for that and its not right

  • EVA B


  • Alicia D

    RealPage Denied my housing application due to credit history. I placed a fraud alert on my account advised by my attorney because of identity theft and inaccurate inquires. There was no consideration for the government employees affected by the furlough. The rep. from leasing desk says the property has the final decision. The Leasing office says its realpage. The run around is ridiculous! I have checked all other boxes for a perfect tenant! Good rental history, income, and years of a stable job. They won’t tell me the credit score that disqualifies a person for applying. This program should not be used and I feel discriminatory to people who need housing and meet all other requirements. I need help disputing this screening process!

  • Shanta S

    Real page reported inaccurate information from my background check which is causing to be denied for an apartment. It shows I was convicted of 3 drugs charges which was all dropped.

  • EVA B


  • Katrina M

    I have paid over $9,500 in hotel fees since March. I settled my housing debts years ago. Realpage failed to show that the debts were paid. Was denied housing. Leasing offices don’t care to rent to folks even if the debts are paid off. Smh.

  • Marquette J

    Went to apply for a apartment and was denied because rental history.Some one by the name of Tanya Johnson was on my credit history I have no knowledge of this persons existence this is causing me much grief please remove her from my credit history.

  • Jessica G

    I applied for an apartment last week. They use real page to run my background. Real page came back with criminal records. I immediately started my own background search and even got the bexar county clerks office and courthouse to send documents proving the person or charges they bring up are NOT ME. No match to full name. DOB. SSN. Or place of my birth. It’s been over a week. Escalated my issues 4 times. Still nothing. This is ridiculous. This is against the law. They are providing wrongful criminal records back only based on similar names. I paid $200 bucks for this also. This is not right.

  • Leon L

    Despite with the company Minnie Hartmann Apt they turned me down because. What I H A said when churchill Ranch did notpass Inspection and they failed

  • Mary a

    I was turned down for an affordable apartment (and it was subsequently given to someone else) because of a speeding ticket from 13 years ago which wasn’t even a misdemeanor… my family is homeless and I am pregnant…

  • James A

    Realpage inaccurate tenant screening denied me housing.

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