RCS Recovery Services, LLC (RCS) is a third-party collection agency based in Florida that specializes in collecting delinquent mortgage loans. RCS has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), such as using false or misleading information in an effort to collect a debt and threatening to take actions that cannot legally be taken. If RCS has contacted you about delinquent financial obligations, make sure you understand your rights before you take action.
The harassing company pays our fees.
They’re legit. According to the Better Business Bureau (BBB), RCS Recovery Services, LLC was founded and incorporated in 2009. The BBB established a profile page for RCS in 2011. The BBB lists RCS as a collection agency. Buzzfile estimates RCS’s annual revenue at $650,000 and the size of its headquarters staff at 6 employees.
According to its website, RCS “was founded by seasoned professionals in both the debt collection and mortgage servicing industries.” The founders of RCS established their “success…in the debt collection industry …with their ability to identify …accounts with the highest probability of payment… and then match… them with an appropriate liquidation strategy.” RCS now uses this approach when collecting mortgage deficiencies.
RCS Recovery Services provides debt recovery solutions exclusively to the default mortgage industry. RCS has developed “processes unique to the mortgage collection industry that analyze …accounts from every angle to identify the most probable source for recovering …debt and the most probable path to recovering …debt.”
RCS’s collection services include first lien deficiency balance collections. In addition, RCS provides collection services for junior lien deficiency balances. For both types of delinquent mortgage accounts, RCS provides judgment selection, judgment collection, and contingency collections. RCS employs its core competencies to analyze borrower behavior for both traditional and legal collections “by attempting to identify those borrowers that have lost their willingness to pay, rather than their ability to pay.”
RCS cites membership in the International Association of Credit and Collection Professionals (ACA International). They also cite affiliation with the International Debt Buyers Association (DBA International) and the Mortgage Bankers Association (MBA). Their Borrowers page states that RCS’s “goal is to assist …in resolving …mortgage deficiency balances in a professional and respectful manner” and includes links to several forms, such as Settlement Offer Proposals, ACH Authorization Agreements, Credit Card Authorization Agreements, and Short Sale Applications. However, there are no links or references to consumer protection resources, laws, or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
As of September 2019, the BBB has closed 2 complaints against RCS Recovery Services in the preceding three years, none of them closed in the previous 12 months. Both of those complaints cited problems with billing and collections. As of December 2015, the Consumer Financial Protection Bureau (CFPB) has closed 7 complaints involving RCS. Justia lists at least 3 cases of civil litigation involving RCS.
RCS Recovery Services, LLC
600 Fairway Drive, Suite 108
Deerfield Beach, FL 33441
Telephone: (866) 853-0505
Website: http://www.rcsrecovery.com/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely RCS would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here is a Sample Case Complaint:
Complaints against RCS Recovery Services cite problems resulting from disputes about the validity of debts and the accuracy of information reported to the credit reporting agencies. In January 2018, a complainant stated that RCS had been “harassing her and her spouse …for over a year regarding ‘legal action’ in connection to a” credit card account. According to the complainant, neither she nor her husband had ever had the credit card account RCS was attempting to collect. Regardless, about a year previous to the complaint, she stated that “RCS started calling her husband… and leaving vague messages on their voicemail about potential legal action against him.” She said that she and her husband ignored the messages “because it sounded like a scam.” Allegedly, the messages stated that RCS would take legal action and “declared ‘filing deadlines’ and ‘last chances to respond.’” The complainant chose not to respond to the messages, so RCS started calling again “after a month or two.” In one of their recent messages, RCS again named a credit card account that neither she nor her husband recalled ever having opened. The complainant stated that she had “even looked at their credit reports to ensure a card hadn’t been taken out in their name,” but no such account existed on either report. The complainant stated that she had “received nothing in writing about this debt, and that someone from RCS had even contacted her parents” regarding the debt. She said that RCS’s conduct may be a violation of the FDCPA “because they have contacted third parties and because they have repeatedly called and threatened impending legal action, which then never seems to occur.” She said this type of conduct may qualify as harassment.
In August 2016, a complainant stated that for over 2 weeks, she had been asking RCS Recovery Services for a statement or other form of verification for a debt, with an original request submitted even earlier. She said that RCS had promised to respond within 24 hours, but she was still waiting to hear back from them. She also said that despite her efforts, she had received the same response each day, and was now being told that they have an additional 30 days to send verification. The complainant said she was “set to close on a house, …and the only thing holding the bank up is verification of this debt.” She had given RCS “permission to speak with her lender to verify information”; however, RCS had allegedly “railroaded her each time.” During her most recent conversation, RCS told her “to continue to wait,” so the complainant told RCS that “they could continue to wait for further payments until she receives a statement.” She said she had “been making payments and was more than willing to continue”; and that she “would like to pay the debt off in full at this time but was being advised by” her lender “to wait until she receives the requested documentation.”
RCS did not provide a public response to either of these complaints.
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
But here’s the rub: If you want to enforce your rights, or recover money for violations — you need to sue. These laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“I used to get up to 15 calls a week from several collection agencies. It got so bad I felt like I should just get a new phone number to make it quit. Happily, I discovered Lemberg Law. They immediately put an end to the calls. Now, when my phone rings I do not dread it.”
“I would recommend your company to anyone. You have the debt collectors off my back, and I will finally see the light at the end of the tunnel. Throughout the entire procedure your employees were courteous and professional. I was blown away by their efficacy also.
“Prior to contacting you, we had tried repeatedly to handle this matter without threatening litigation. In the end, not only were they unapologetic, but they were dismissive – even of an attorney friend who called on our behalf. Sincerest thanks for resolving this matter for us!”
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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