Professional Account Management LLC or PAM is a third-party collection agency based in Wisconsin. PAM has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including failure to verify debts and attempting to collect debts not owed.If you have been contacted by Professional Account Management, make sure you understand your rights before taking action.
The harassing company pays our fees.
They’re legit. According to the BBB, Professional Account Management, LLC was founded and incorporated in 1999. The BBB indicates they had established a profile page for PAM five years earlier, in 1994. PAM is listed as a collection agency that uses the alternate business name, Duncan Solutions, Inc. Buzzfile estimates PAM’s annual revenue at $5 million and the size of its headquarters staff at 75 employees.
PAM’s website does not contain a lot of detailed information. The home page identifies PAM as a Duncan Solutions, Inc. company and provides data entry windows for site visitors to enter an account number and zip code. Two additional links lead to PAM’s privacy policy and hours of operation.
According to the website for Duncan Solutions (DS), Professional Account Management is owned by a company that provides payment solutions for parking vendors. DS offers on-street parking services operations; registration retrieval services that work in conjunction with departments of motor vehicles; tolling solutions for bridges and tollways; and processing and collections services.
Duncan Solutions collections services “unlock the cash flow from backlogged citations by giving citizens the information and tools they need to fulfill their obligation.” Collection services include “multi-tiered skip trace waterfall, custom collection notices, inbound and outbound call management, and web and IVR payment options.”
In addition, Duncan Solutions offers “revenue optimization” to deliver “increased client revenues compared to… competitors”; exceptional customer service using “responsive and ethical services fully operating within the framework of the Fair Debt Collection Protection Act (FDCPA)”; and “rapid and seamless transition” using a “proven implementation methodology.”
Neither site provides any information about its compliance policies or links or references to consumer protection resources, laws, or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
The BBB has closed 169 complaints against Professional Account Management in the past three years, with 97 complaints closed in the past 12 months. Most of those complaints alleged problems with billing and collections. PAM has also received 22 negative reviews. Since April 2015, the Consumer Financial Protection Bureau (CFPB) has closed 78 complaints against PAM.Justia lists at least 5 cases of civil litigation involving PAM.
Professional Account Management, LLC
633 W Wisconsin Ave., Suite 1600
Milwaukee, WI 53203-1920
Telephone: (888) 993-8622
Website: http://www.duncansolutions.com/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely PAM would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
Get Free BBB A+ Attorney. Call 475-277-1600 NOW
Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here are some Sample Complaints:
Complaints against Professional Account Management commonly cite problems resulting from inaccurate or invalid citations issued as a result of automated toll stations. In February 2018, a complainant indicated he had received a notice for $214.50 due for tolls acquired in Illinois. The complainant contacted the number on the notice and was told the date of the violation was September 25, 2017, but the complainant indicated he resides in Georgia and was home recovering from surgery at that time. Subsequently, he was notified that there were two additional toll charges—one from 2016 and another from September 2017. The complainant indicated the charges were the result of unfair practices because the dates were erroneous and the charges of almost $215.00 were far too high for three tools that were originally only $5.00 each. In addition, the complainant indicated he had not received any prior notices, and when he contacted the state, they had not confirmed any outstanding balances. The complainant stated that he refused to pay a charge of over 100 times the original cost of the fees; that PAM’s practices were horrible; that their claims were false; and that the representatives were “rude and speak over you and don’t listen.”
In response, Professional Account Management indicated that the Illinois Tollway sends accounts to PAM, and in the complainant’s case, the final of the three notices was the violation that occurred on September 25. As for the other violations, PAM indicated the first notice was mailed in August 2017 to the address registered with the Department of Motor Vehicles to the Georgia license plate of record. PAM also indicated the fee was raised to $215.00 as a result of $50.00 penalties that were attached “per violation, per IL Administrative Code TITLE 92 CHAPTER IV: PART 2520, SECTION 2520.750.” PAM indicated they do not have the “ability or authority to reduce or dismiss any violations placed with them by the IL Tollway.” Their response also invited the complainant to “reach out to the IL Tollway via any of the methods on the attached notices… to contest the amounts due further.” Finally, Professional Account Management indicated they had “placed a cease communication on…the account here at PAM so no further calls or letters will be mailed…regarding the above mentioned violations.”
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
But here’s the rub: If you want to enforce your rights, or recover money for violations — you need to sue. These laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“As we discussed on the phone earlier today, this settlement is perfectly okay to me. I need to thank you and all of your cohorts at Lemberg Law to get a project handled so professionally. Please allow Amy, the first person who contacted me from Lemberg, know how much I appreciate her efforts, kindness, and professionalism.”
“I won’t be afraid to contact you or recommend your services to others for applicable legal issues. Please keep up the outstanding work you do, and again, thank you for helping me through this challenging time. I’m most grateful. I can not say thank you enough!”
“I received outstanding professionalism from the own staff. I had a horrible experience when trying to solve a debt. 1 debt collector associate said she would speak to the prosecutor’s office and another representative told me that when I called the office back he would call the police and have me arrested. I had been insulted, mocked, and threatened, and feared that the police would appear at my door any given moment.”
“I just wanted to let you know we received the check from your office on now and I wanted to take some time to inform you that we really appreciate all of your efforts in this matter.”
We can absolutely help. Call us today.
Share your story
Have you had a bad experience with this agency’s debt collectors? Sound off and share your experience with other visitors in the comment box below.
Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
See more posts from Sergei Lemberg
PAM has sent me two letters saying I owe them 200 dollars for unpaid parking tickets. I can’t pay online because it won’t work, and every time I call, I am on hold for over 2 hours. I am scared to just send a money order for 400 dollars through the mail. Is that my only option?
Why am I unable to just pay online or via phone?
I have received 5 PAM notices, for toll bills that were paid, and I paid PAM twice. All the notices were different invoice numbers, but exact same amount. They wouldn’t tell me when they were from and the car they were from had been in a junk yard for 5 years before the invoices occurred, that I never drove on a toll road.
I’ve been receiving bills from PAM. All the toll violations have been paid right away but somehow I’ve got bills from PAM. I just wonder how it keeps happening???
I have recieved a toll violation collection from PAM stating i ran a toll in NY which is not at all true .
I live in fl havent left the state of fl in probly 10 yrs. The picture of the vehicle they sent to me is definately not mine i have a dodge dakota pick up truck and thiet picture is of a type of SUV /VAN i have tried to look up my license plate number thru NY EZ PASS and i got nothing i do not owe this debt they r saying i owe so what am i to do at this point since it is in a collection from PAM if u can please direct me to anything i should do to reverse this unowed debit they r sending me would be most greatfully aprreciated.
Thank You, Jennifer
Hello this PAM is saying I have unpaid toll violation when the Carona virus started in March and April in Liv in Jersey and conmute to Easton PA where I. Work the tolls were untended and the sign posted telling driver to dive through because of the virus , I was just doing what I was told by the signs , the toll is only a dollar , come on
We have an iPass account, my son for a short time had to travel to Gary, In thus using the Chicago Skyway. Today is Oct 2 and have received a collection notice from PAM for 3 toll violations from 8/10,8/12 and 8/26 at 38.00 each. First he’s fresh out of college at his new job and now starting out with a bad mark in his credit? Why were these tolls not listed on the history of my ipass account and Illinois Tollway office said they have no record of any violations. Have not spoken with anyone at PAM but did place a call to Chicago Skyway. Have to say I was in shock at what a “behind the times” and antiquated operation they run. I will next place a call to PAM, anxious to hear their explanation and maybe they will agree to provide proof of these unpaid tolls. Would like to know once resolved and determined these are invalid charges can this be removed from my sons credit report?
I’m a victim of harrassment by the people at PAM, thet have been leaving phone messages everyday and sending intoxicated process servers to my home in which he almost hit my parked Vehicle in my driveway.
This company PAM has been harassing me for the past 3 months, I don’t owe them anything and they have tried everything from harassing phone calls and sending intoxicated process servers to serve me, I will not be harassed or threatened by this company.
PAM has been leaving a message for me for 6 months saying that I need to contact them, I don’t know why, my credit scores as reflected by kreditkarma are both over 750, I’m afraid if I call PAM it will convey that I think that I really owe somebody something, I want it to stop,
I don’t understand why I received this I have a account and there is money on it so why am I getting a bill for 71.40 from a collection agency
I received a bill from a Professional Account Management and according to what I read around on the internet these people charging me are bad news. I would like to speak to an attorney
Apparently my wife drove on the road that we call a HOV lane here in VA for 15 or so years it has been free to drive on or reserved for cars with multiple commuters . She was taking our sons to a special therapy so it was not a regular route for three consecutive weeks she drove the same way with the electronic sign above the entrance saying HOV OPEN .No mention of a toll there was a small metal sign up to left that had noticed weeks after getting the 3 notices in the mail . 123 they came in the same week I thought they had sent me the same notice three times Until I soon realized owed 25 cent for 3 different tolls . Next week they jumped to 50 dollars each offense . I haven’t paid yet because the whole situation has me feeling salty . Now they are messing up my credit. :/
I recently received a letter in the mail from this “PAM LLC” for over $400!!! It states it is due to unpaid tolls on the IL Tollway. This is absolutely absurd! I have had an active I-pass account for almost a year now. It has auto replenishment and the few times I have used the Tollway it was deducted from my bank account. I have not received any letters from the state of IL Re any unpaid tolls. After hearing all of the fearful things about this debt collection agency I am a bit nervous to even call them to investigate this nonsense. I definitely do NOT want this going on my credit report, I always pay all of my bills, big or small. The few tolls I have missed in the pass were paid online within the 7 day grace period. The only reason I did not pay them is due to those specific toll plazas only accept exact change and do not take dollar bills or debit cards! So, naturally I knew that I needed to go online and it. This was long before I got my I-Pass account. It seems very odd to me that the state of IL would allow me to open an I pass account and continue driving on the Tollway all this time without notice if I was in debt to them?? I will be writing this “PAM LLC” a letter of dispute imedatly!
Hi there,I read your new stuff named “Professional Account Management PAM Collections Complaints. Stop the calls” on a regular basis.Your story-telling style is witty, keep doing what you’re doing! And you can look our website about powerful love spells.